The table below looks at the statistics for Service Management skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Management
Rank 69 85 110
Rank change year-on-year
+16 +25
Permanent jobs citing Service Management 221 176 113
As % of all permanent IT jobs located in the South West 3.81% 3.00% 2.14%
As % of the Processes & Methodologies category 4.63% 3.67% 2.70%
Number of salaries quoted 161 156 99
Average salary £42,500 £51,000 £38,000
Average salary % change year-on-year
-16.66% +34.21%
90% offered a salary of more than £27,800 £23,500 £27,000
10% offered a salary of more than £62,500 £65,000 £71,500
UK excluding London average salary £45,000 £47,500 £42,500
% change year-on-year
-5.26% +11.76%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4771 4797 4188
As % of all permanent IT jobs located in the South West 82.26% 81.78% 79.26%
Number of salaries quoted 3972 3993 3683
Average salary £40,000 £42,000 £37,500
Average salary % change year-on-year
-4.76% +12.00%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £62,500 £54,000 £60,000
UK excluding London average salary £44,485 £42,500 £40,000
% change year-on-year
+4.66% +6.25%

Service Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South West

Service Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the South West region.

Service Management Salary Trend in the South West

Service Management
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Service Management across the South West region over the 3 months to 22 May 2015.

Service Management Salary Histogram in the South West

Service Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the South West region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -8 69 £39,000 -13.33% 7
Bristol +6 61 £57,500 +7.47% 15
Gloucestershire +9 28 £50,000 -4.76% 3
Somerset +23 27 £40,000 +23.74% 1
Devon -2 10 £32,500 +47.72% 3
Dorset +11 8 £36,000 -3.35%
Cornwall -11 5 £26,500 -51.81%
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 22 May 2015, IT jobs across the South West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 259 (70.77%) ITIL
2 117 (31.97%) Windows
3 104 (28.42%) ITSM
4 103 (28.14%) Microsoft
5 89 (24.32%) Project Management
6 88 (24.04%) Service Delivery
7 76 (20.77%) Active Directory
8 72 (19.67%) Security Cleared
9 65 (17.76%) Time Management
10 58 (15.85%) MS Excel
11 54 (14.75%) SQL Server
12 50 (13.66%) Finance
13 48 (13.11%) SQL
13 48 (13.11%) ITIL Certification
14 47 (12.84%) Agile Software Development
15 43 (11.75%) SLA
16 42 (11.48%) IIS
17 41 (11.20%) Cisco
17 41 (11.20%) Management Information System
17 41 (11.20%) Problem Management
18 40 (10.93%) Web Services
19 39 (10.66%) .NET
20 38 (10.38%) PRINCE2
21 36 (9.84%) MS Office
21 36 (9.84%) Incident Management
22 35 (9.56%) C
23 33 (9.02%) VMware
24 32 (8.74%) Validation
24 32 (8.74%) Change Management
24 32 (8.74%) C#

Service Management
Top Related IT Skills in the South West by Category

For the 6 months to 22 May 2015, IT jobs across the South West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 42 (11.48%) IIS
2 20 (5.46%) MS Exchange
3 10 (2.73%) Lync
4 9 (2.46%) SharePoint
5 8 (2.19%) Tomcat
6 5 (1.37%) Exchange Server 2003
7 4 (1.09%) Office Communications Server
7 4 (1.09%) OpenStack
7 4 (1.09%) Apache
8 3 (0.82%) Exchange Server 2010
9 2 (0.55%) WorkSite
9 2 (0.55%) ArcGIS
10 1 (0.27%) BizTalk Server
10 1 (0.27%) SharePoint 2010
10 1 (0.27%) Apache Solr
Applications
1 58 (15.85%) MS Excel
2 36 (9.84%) MS Office
3 4 (1.09%) MS PowerPoint
3 4 (1.09%) MS Visio
4 2 (0.55%) Spreadsheet
4 2 (0.55%) SPSS
Business Applications
1 9 (2.46%) SAP Payroll
1 9 (2.46%) SAP HR
1 9 (2.46%) SAP HCM
2 5 (1.37%) Remedy ITSM
3 4 (1.09%) Dynamics AX
4 2 (0.55%) SAP ERP
4 2 (0.55%) Dynamics CRM
4 2 (0.55%) SAP SM
4 2 (0.55%) SAP CRM
4 2 (0.55%) Summit
5 1 (0.27%) Aareon QL
5 1 (0.27%) Dynamics GP
5 1 (0.27%) assyst
Cloud Services
1 5 (1.37%) Office 365
2 2 (0.55%) Microsoft Azure
3 1 (0.27%) Cloud Computing
3 1 (0.27%) SaaS
Communications & Networking
1 28 (7.65%) Firewall
1 28 (7.65%) LAN
2 22 (6.01%) WAN
3 17 (4.64%) VLAN
4 15 (4.10%) TCP/IP
4 15 (4.10%) DNS
5 13 (3.55%) Cisco ASA
6 12 (3.28%) Internet
7 11 (3.01%) VPN
7 11 (3.01%) Network Security
8 10 (2.73%) SAN
8 10 (2.73%) DHCP
9 6 (1.64%) MPLS
10 5 (1.37%) SSL
11 4 (1.09%) Wireshark
11 4 (1.09%) Intranet
11 4 (1.09%) BGP
11 4 (1.09%) EIGRP
11 4 (1.09%) HTTP
11 4 (1.09%) Broadband
Database & Business Intelligence
1 54 (14.75%) SQL Server
2 13 (3.55%) SQL Server Integration Services
3 7 (1.91%) SQL Server Reporting Services
4 5 (1.37%) Data Mining
5 2 (0.55%) SQL Server 2008
5 2 (0.55%) Oracle Database
5 2 (0.55%) SQL Server 2012
6 1 (0.27%) MySQL
6 1 (0.27%) Amazon RDS
6 1 (0.27%) SQL Server Analysis Services
Development Applications
1 11 (3.01%) Rational DOORS
2 6 (1.64%) Selenium
2 6 (1.64%) Maven
2 6 (1.64%) Eclipse
3 5 (1.37%) Visual Studio
4 4 (1.09%) VSS/SourceSafe
5 2 (0.55%) Talend Open Studio
5 2 (0.55%) JUnit
5 2 (0.55%) Subversion
6 1 (0.27%) Team Foundation Server
6 1 (0.27%) Git (software)
General
1 50 (13.66%) Finance
2 29 (7.92%) Telecoms
3 21 (5.74%) Military
3 21 (5.74%) Retail
4 11 (3.01%) Back Office
5 10 (2.73%) Law
6 9 (2.46%) Manufacturing
7 7 (1.91%) Legal
8 5 (1.37%) Marketing
9 4 (1.09%) Aerospace
9 4 (1.09%) Advertising
9 4 (1.09%) Banking
10 2 (0.55%) Front Office
10 2 (0.55%) Billing
11 1 (0.27%) Automotive
11 1 (0.27%) Publishing
11 1 (0.27%) Mandarin Language
11 1 (0.27%) French Language
11 1 (0.27%) German Language
11 1 (0.27%) Italian Language
Job Titles
1 76 (20.77%) Service Manager
2 64 (17.49%) Consultant
3 61 (16.67%) Analyst
4 44 (12.02%) Technical Consultant
5 43 (11.75%) Delivery Manager
6 33 (9.02%) Services Delivery Manager
7 24 (6.56%) ITSM Consultant
8 19 (5.19%) Support Analyst
9 17 (4.64%) Service Analyst
10 15 (4.10%) Administrator
11 14 (3.83%) Business Consultant
12 13 (3.55%) Technical Support
12 13 (3.55%) Product Consultant
13 11 (3.01%) Technical Manager
13 11 (3.01%) Systems Engineer
13 11 (3.01%) Incident Manager
14 10 (2.73%) Platform Engineer
14 10 (2.73%) Architect
14 10 (2.73%) Trainer
14 10 (2.73%) Support Manager
Libraries, Frameworks & Software Standards
1 40 (10.93%) Web Services
2 39 (10.66%) .NET
3 32 (8.74%) ASP.NET
4 17 (4.64%) .NET Framework
5 7 (1.91%) Hibernate
5 7 (1.91%) HTML
5 7 (1.91%) Spring
6 6 (1.64%) XML
7 5 (1.37%) CSS
7 5 (1.37%) RESTful
7 5 (1.37%) Ember.js
7 5 (1.37%) AngularJS
7 5 (1.37%) jQuery
7 5 (1.37%) Apache Wicket
8 4 (1.09%) Application Packaging
8 4 (1.09%) HTML5
9 3 (0.82%) CGI
9 3 (0.82%) J2EE
10 2 (0.55%) Entity Framework
10 2 (0.55%) JSP
Miscellaneous
1 41 (11.20%) Management Information System
2 22 (6.01%) Analytical Skills
3 12 (3.28%) Performance Metrics
4 11 (3.01%) Computer Science
5 10 (2.73%) Photography
6 9 (2.46%) User Experience
6 9 (2.46%) Life Science
6 9 (2.46%) CMDB
7 8 (2.19%) Statistics
7 8 (2.19%) Graphic Design
7 8 (2.19%) 3D Graphics
8 7 (1.91%) GIS
9 4 (1.09%) Mathematics
9 4 (1.09%) Data Protection Act
9 4 (1.09%) Mobile App
9 4 (1.09%) Internet of Things
9 4 (1.09%) BYOD
9 4 (1.09%) Visualisation
10 3 (0.82%) Blackberry
10 3 (0.82%) Data Structures
Operating Systems
1 117 (31.97%) Windows
2 24 (6.56%) Linux
3 19 (5.19%) UNIX
4 14 (3.83%) Windows Server 2008
5 12 (3.28%) Windows Server 2012
6 11 (3.01%) Windows Server 2003
7 8 (2.19%) Windows 7
8 7 (1.91%) Windows XP
9 5 (1.37%) Red Hat Enterprise Linux
10 2 (0.55%) Android
10 2 (0.55%) Windows 8
11 1 (0.27%) CentOS
Processes & Methodologies
1 259 (70.77%) ITIL
2 104 (28.42%) ITSM
3 89 (24.32%) Project Management
4 88 (24.04%) Service Delivery
5 65 (17.76%) Time Management
6 47 (12.84%) Agile Software Development
7 41 (11.20%) Problem Management
8 38 (10.38%) PRINCE2
9 36 (9.84%) Incident Management
10 32 (8.74%) Validation
10 32 (8.74%) Change Management
11 31 (8.47%) Configuration Management
12 30 (8.20%) Information Security
13 29 (7.92%) ITIL V2
14 23 (6.28%) ITIL V3
15 22 (6.01%) Scrum
16 21 (5.74%) DevOps
17 20 (5.46%) Line Management
17 20 (5.46%) Asset Management
18 19 (5.19%) Continuous Improvement
Programming Languages
1 48 (13.11%) SQL
2 35 (9.56%) C
3 32 (8.74%) C#
4 20 (5.46%) PowerShell
5 12 (3.28%) Java
6 4 (1.09%) VBA
6 4 (1.09%) PHP
7 2 (0.55%) JavaScript
7 2 (0.55%) C++
8 1 (0.27%) VBScript
8 1 (0.27%) VB
Qualifications
1 72 (19.67%) Security Cleared
2 48 (13.11%) ITIL Certification
3 27 (7.38%) DV Cleared
3 27 (7.38%) Degree
4 23 (6.28%) SC Cleared
5 22 (6.01%) ISEB
6 13 (3.55%) Microsoft Certification
7 11 (3.01%) ITIL Foundation Certificate
8 8 (2.19%) CISSP
9 7 (1.91%) MCP
9 7 (1.91%) Cisco Certification
10 6 (1.64%) MCITP
10 6 (1.64%) CCNA
11 4 (1.09%) VMware Certified Professional (VCP)
11 4 (1.09%) MCSA
11 4 (1.09%) CISA
11 4 (1.09%) CISM
12 2 (0.55%) PRINCE2 Practitioner
12 2 (0.55%) MCDST
12 2 (0.55%) CCNP
Quality Assurance & Compliance
1 43 (11.75%) SLA
2 10 (2.73%) ISO/IEC 27001
3 7 (1.91%) COBIT
3 7 (1.91%) PCI DSS
4 5 (1.37%) QA
5 2 (0.55%) DO-178B
5 2 (0.55%) ISO 9001
6 1 (0.27%) BS15000
System Software
1 76 (20.77%) Active Directory
2 21 (5.74%) VMware Infrastructure
3 12 (3.28%) vSphere
4 8 (2.19%) Terminal Services
5 6 (1.64%) Hyper-V
6 3 (0.82%) VMware ESXi
6 3 (0.82%) XenApp
6 3 (0.82%) XenDesktop
7 2 (0.55%) Microsoft Virtual Server
7 2 (0.55%) Snort
7 2 (0.55%) KVM
7 2 (0.55%) UAG
7 2 (0.55%) NFS
8 1 (0.27%) Microsoft App-V
8 1 (0.27%) BitLocker
Systems Management
1 29 (7.92%) SCCM
2 21 (5.74%) SCOM
3 10 (2.73%) SCVMM
4 7 (1.91%) Tivoli
5 4 (1.09%) HP SIM
6 3 (0.82%) WSUS
7 2 (0.55%) Hyperic
7 2 (0.55%) Cisco LMS
7 2 (0.55%) Opsview
7 2 (0.55%) McAfee ePO
7 2 (0.55%) Netcool
8 1 (0.27%) Nagios
8 1 (0.27%) OpenView
8 1 (0.27%) Windows Intune
8 1 (0.27%) SCSM
8 1 (0.27%) Cisco Prime
Vendors
1 103 (28.14%) Microsoft
2 41 (11.20%) Cisco
3 33 (9.02%) VMware
4 16 (4.37%) Citrix
5 15 (4.10%) Oracle
6 13 (3.55%) SAP
7 12 (3.28%) HP
8 9 (2.46%) Dell
8 9 (2.46%) IBM
9 8 (2.19%) Red Hat
10 6 (1.64%) Remedy
10 6 (1.64%) Business Objects
11 5 (1.37%) Symantec
11 5 (1.37%) BMC
11 5 (1.37%) CA
11 5 (1.37%) ServiceNow
11 5 (1.37%) FrontRange
12 4 (1.09%) SolarWinds
12 4 (1.09%) Apple
13 3 (0.82%) NetApp
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Salary: £25000 - £35000 per annum + Great Benefits
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