The table below looks at the statistics for Service Management skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 102 119 100
Rank change year-on-year
+17 -19
Permanent jobs citing Service Management 148 94 131
As % of all permanent IT jobs located in the South West 2.40% 1.86% 2.32%
As % of the Processes & Methodologies category 2.99% 2.30% 3.10%
Number of salaries quoted 121 70 108
Average salary £40,000 £33,250 £32,500
Average salary % change year-on-year
+20.30% +2.30%
90% offered a salary of more than £23,000 £24,500 £20,500
10% offered a salary of more than £62,500 £60,250 £45,750
UK excluding London average salary £42,500 £44,000 £42,000
% change year-on-year
-3.40% +4.76%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4942 4079 4227
As % of all permanent IT jobs located in the South West 80.12% 80.55% 74.76%
Number of salaries quoted 4001 3482 3736
Average salary £40,000 £37,500 £40,000
Average salary % change year-on-year
+6.66% -6.25%
90% offered a salary of more than £27,500 £27,000 £27,500
10% offered a salary of more than £60,000 £57,500 £55,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South West

Service Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the South West region.

Service Management Salary Trend in the South West

Service Management
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Service Management across the South West region over the 3 months to 29 August 2014.

Service Management Salary Histogram in the South West

Service Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the South West region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +16 61 £37,500 -26.47% 7
Wiltshire +5 47 £40,000 +34.45% 4
Somerset -11 16 £45,000 +13.92% 2
Gloucestershire - 15 £38,000 - 1
Dorset -13 1 - -
Devon -18 1 - - 1
Cornwall - 1 £55,000 -
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 29 August 2014, IT jobs across the South West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 195 (61.32%) ITIL
2 120 (37.74%) ITSM
3 75 (23.58%) Windows
3 75 (23.58%) SLA
4 69 (21.70%) Active Directory
5 64 (20.13%) SQL
6 63 (19.81%) Microsoft
7 62 (19.50%) Service Delivery
8 56 (17.61%) Finance
9 47 (14.78%) MS Office
10 43 (13.52%) VMware
11 42 (13.21%) Security Cleared
12 40 (12.58%) Degree
13 39 (12.26%) SQL Server
14 35 (11.01%) Problem Management
15 33 (10.38%) ITIL V3
15 33 (10.38%) Project Management
16 32 (10.06%) Configuration Management
16 32 (10.06%) MS Excel
16 32 (10.06%) Stakeholder Management
17 30 (9.43%) UNIX
18 29 (9.12%) PRINCE2
18 29 (9.12%) Change Management
18 29 (9.12%) Incident Management
19 28 (8.81%) Windows Server 2008
19 28 (8.81%) Firewall
20 27 (8.49%) Root Cause Analysis
21 26 (8.18%) SAN
21 26 (8.18%) Windows Server 2003
22 25 (7.86%) Windows XP

Service Management
Top Related IT Skills in the South West by Category

For the 6 months to 29 August 2014, IT jobs across the South West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 17 (5.35%) IIS
2 16 (5.03%) MS Exchange
3 9 (2.83%) Exchange Server 2003
4 8 (2.52%) Tomcat
5 5 (1.57%) SharePoint
6 4 (1.26%) Blackberry Enterprise Server
6 4 (1.26%) Exchange Server 2013
7 3 (0.94%) SharePoint 2010
8 2 (0.63%) Apache
9 1 (0.31%) Exchange Server 2010
9 1 (0.31%) Oracle Workflow
Applications
1 47 (14.78%) MS Office
2 32 (10.06%) MS Excel
3 15 (4.72%) MS PowerPoint
4 6 (1.89%) MS Project
5 5 (1.57%) MS Visio
Business Applications
1 5 (1.57%) assyst
2 3 (0.94%) SAP CRM
2 3 (0.94%) Maximo
3 2 (0.63%) Dynamics CRM
3 2 (0.63%) Remedy ITSM
4 1 (0.31%) Oracle EBS
Communications & Networking
1 28 (8.81%) Firewall
2 26 (8.18%) SAN
3 20 (6.29%) VPN
4 18 (5.66%) TCP/IP
5 16 (5.03%) NAS
6 15 (4.72%) DNS
6 15 (4.72%) DHCP
7 12 (3.77%) WAN
8 10 (3.14%) LAN
9 9 (2.83%) VLAN
10 8 (2.52%) MPLS
11 7 (2.20%) VoIP
12 6 (1.89%) BGP
12 6 (1.89%) EIGRP
12 6 (1.89%) Multicast
13 5 (1.57%) Cisco ASA
14 4 (1.26%) Internet
15 3 (0.94%) SSL
15 3 (0.94%) LDAP
15 3 (0.94%) Network Security
Database & Business Intelligence
1 39 (12.26%) SQL Server
2 12 (3.77%) Relational Database
3 9 (2.83%) SQL Server Reporting Services
3 9 (2.83%) SQL Server Integration Services
4 5 (1.57%) Oracle Database
5 3 (0.94%) PostgreSQL
5 3 (0.94%) Data Mining
6 2 (0.63%) SQL Server 2008
7 1 (0.31%) Oracle Discoverer
7 1 (0.31%) Oracle BI EE
Development Applications
1 2 (0.63%) Team Foundation Server
2 1 (0.31%) MSI
2 1 (0.31%) Bugzilla
2 1 (0.31%) Subversion
General
1 56 (17.61%) Finance
2 17 (5.35%) Telecoms
3 12 (3.77%) Legal
4 5 (1.57%) Marketing
5 4 (1.26%) Local Government
5 4 (1.26%) Retail
5 4 (1.26%) Military
6 3 (0.94%) Banking
6 3 (0.94%) Aerospace
6 3 (0.94%) Billing
7 1 (0.31%) Back Office
7 1 (0.31%) Advertising
Job Titles
1 63 (19.81%) Consultant
2 49 (15.41%) Analyst
3 41 (12.89%) Service Manager
4 36 (11.32%) Technical Consultant
5 35 (11.01%) ITSM Consultant
6 19 (5.97%) Solutions Consultant
7 18 (5.66%) Service Management Consultant
7 18 (5.66%) Management Consultant
7 18 (5.66%) 2nd Line Support
7 18 (5.66%) Business Consultant
8 16 (5.03%) Support Analyst
9 14 (4.40%) Applications Support
9 14 (4.40%) Help Desk Support
10 13 (4.09%) Project Manager
11 12 (3.77%) Service Analyst
11 12 (3.77%) Support Engineer
11 12 (3.77%) Senior Analyst
11 12 (3.77%) Problem Manager
12 11 (3.46%) Delivery Manager
12 11 (3.46%) Technical Design Authority
Libraries, Frameworks & Software Standards
1 14 (4.40%) XML
2 6 (1.89%) HTML
2 6 (1.89%) .NET
2 6 (1.89%) ASP.NET
2 6 (1.89%) Web Services
3 5 (1.57%) Application Packaging
3 5 (1.57%) WebCenter
4 4 (1.26%) CGI
5 3 (0.94%) Middleware
6 2 (0.63%) .NET Framework
6 2 (0.63%) XSL
6 2 (0.63%) CSS
6 2 (0.63%) ASP.NET MVC
6 2 (0.63%) ASP.NET Web Forms
7 1 (0.31%) HTML5
7 1 (0.31%) JSP
7 1 (0.31%) J2EE
Miscellaneous
1 23 (7.23%) Management Information System
2 18 (5.66%) Computer Science
3 7 (2.20%) Mathematics
4 5 (1.57%) Blackberry
4 5 (1.57%) CMDB
5 4 (1.26%) Spread Betting
6 3 (0.94%) EqualLogic
6 3 (0.94%) Video Conferencing
6 3 (0.94%) Mainframe
6 3 (0.94%) PMI
7 2 (0.63%) Statistics
7 2 (0.63%) Clustering
7 2 (0.63%) Enterprise Software
8 1 (0.31%) iPhone
8 1 (0.31%) Open Source
8 1 (0.31%) IBM Mainframe
8 1 (0.31%) IVR
8 1 (0.31%) GIS
8 1 (0.31%) Physics
Operating Systems
1 75 (23.58%) Windows
2 30 (9.43%) UNIX
3 28 (8.81%) Windows Server 2008
4 26 (8.18%) Windows Server 2003
5 25 (7.86%) Windows XP
6 16 (5.03%) Windows Vista
7 15 (4.72%) Linux
8 10 (3.14%) Windows 7
9 7 (2.20%) Windows 8
10 6 (1.89%) Red Hat Enterprise Linux
11 4 (1.26%) Windows Server 2012
12 3 (0.94%) CentOS
13 2 (0.63%) zOS
14 1 (0.31%) Windows 2000 Server
14 1 (0.31%) Apple iOS
14 1 (0.31%) HPUX
14 1 (0.31%) Mac OS X
Processes & Methodologies
1 195 (61.32%) ITIL
2 120 (37.74%) ITSM
3 62 (19.50%) Service Delivery
4 35 (11.01%) Problem Management
5 33 (10.38%) ITIL V3
5 33 (10.38%) Project Management
6 32 (10.06%) Configuration Management
6 32 (10.06%) Stakeholder Management
7 29 (9.12%) Change Management
7 29 (9.12%) PRINCE2
7 29 (9.12%) Incident Management
8 27 (8.49%) Root Cause Analysis
9 23 (7.23%) Matrix Management
10 21 (6.60%) CRM
11 20 (6.29%) Change Control
12 19 (5.97%) Service Desk Management
13 17 (5.35%) Business Continuity Planning
13 17 (5.35%) BCP
13 17 (5.35%) Disaster Recovery
13 17 (5.35%) Business Continuity
Programming Languages
1 64 (20.13%) SQL
2 9 (2.83%) PowerShell
3 7 (2.20%) C
3 7 (2.20%) C#
4 3 (0.94%) JavaScript
5 2 (0.63%) VB6
5 2 (0.63%) Java
5 2 (0.63%) T-SQL
5 2 (0.63%) VBScript
5 2 (0.63%) VB
6 1 (0.31%) Shell Script
6 1 (0.31%) Bash Shell
Qualifications
1 42 (13.21%) Security Cleared
2 40 (12.58%) Degree
3 17 (5.35%) SC Cleared
4 13 (4.09%) CISSP
4 13 (4.09%) ITIL Certification
5 10 (3.14%) CISA
5 10 (3.14%) Microsoft Certification
5 10 (3.14%) MCP
5 10 (3.14%) DV Cleared
6 8 (2.52%) MCSE
7 6 (1.89%) Cisco Certification
7 6 (1.89%) ITIL Foundation Certificate
8 5 (1.57%) MCITP
8 5 (1.57%) VMware Certified Professional (VCP)
9 4 (1.26%) MCTS
9 4 (1.26%) PRINCE2 Certification
9 4 (1.26%) CCNA
10 3 (0.94%) PMP
10 3 (0.94%) PMI Certification
10 3 (0.94%) CCNP
Quality Assurance & Compliance
1 75 (23.58%) SLA
2 8 (2.52%) COBIT
3 4 (1.26%) QA
3 4 (1.26%) ISO/IEC 27001
4 3 (0.94%) HMG Infosec
System Software
1 69 (21.70%) Active Directory
2 22 (6.92%) VMware Infrastructure
3 6 (1.89%) Hyper-V
3 6 (1.89%) VMware ESXi
4 5 (1.57%) Xen
4 5 (1.57%) vSphere
4 5 (1.57%) Terminal Services
5 3 (0.94%) Microsoft App-V
5 3 (0.94%) Forefront TMG
5 3 (0.94%) Microsoft Virtual Server
6 2 (0.63%) NFS
6 2 (0.63%) ProxySG
6 2 (0.63%) VMware ESX
7 1 (0.31%) UAG
7 1 (0.31%) vCloud
Systems Management
1 8 (2.52%) SCCM
2 6 (1.89%) WSUS
3 4 (1.26%) Backup Exec
3 4 (1.26%) Tivoli
3 4 (1.26%) Netcool
3 4 (1.26%) McAfee ePO
4 3 (0.94%) Puppet
4 3 (0.94%) Cisco CUCM
4 3 (0.94%) Vagrant
4 3 (0.94%) Opscode Chef
4 3 (0.94%) CiscoWorks
5 2 (0.63%) OMEGAMON
5 2 (0.63%) Tivoli Storage Manager
5 2 (0.63%) Hyperic
6 1 (0.31%) BMC PATROL
Vendors
1 63 (19.81%) Microsoft
2 43 (13.52%) VMware
3 25 (7.86%) Cisco
4 23 (7.23%) Oracle
5 15 (4.72%) SAP
6 11 (3.46%) IBM
7 10 (3.14%) HP
8 9 (2.83%) Dell
9 7 (2.20%) Altiris
9 7 (2.20%) Red Hat
9 7 (2.20%) Remedy
10 6 (1.89%) Citrix
11 5 (1.57%) ServiceNow
12 4 (1.26%) McAfee
12 4 (1.26%) CheckPoint
12 4 (1.26%) LANDesk
13 3 (0.94%) FrontRange
13 3 (0.94%) ArcSight
13 3 (0.94%) Juniper
13 3 (0.94%) BMC
Bristol, Avon
Global Technology Solutions Ltd
Salary: £30000 - £50000 per annum + Package
Posted: Yesterday
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £40000 - £50000 per annum + 5K bonus + 6K Car allowance
Posted: 2 days ago
Bristol, Somerset
Boeing
Salary: Competitive Salary
Posted: 2 days ago
Bristol, Somerset
Boeing
Salary: Competitive Salary
Posted: 2 days ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £50000 - £55000 per annum + bonus +car allow OTE £100k
Posted: 3 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £30000 - £40000 per annum + Excellent Benefits + Bonus
Posted: 3 days ago
Cheltenham
Capita - ITIN
Salary: £40000.00 - £60000.00 per annum + bnfits
Posted: 4 days ago
Plymouth, Devon
Berwick Partners
Salary: £120,000 per annum 12M FTC
Posted: 11 days ago
Chippenham
Capita - ITIN
Salary: £20000.00 - £22000.00 per annum
Posted: 12 days ago
Bath, Avon
University of Bath
Salary: From £30,728 to £36,661 per annum
Posted: 19 days ago
Bristol, Avon
Boeing
Salary: Competitive
Posted: 22 days ago
Bristol
Everything Everywhere
Salary: £Competitive+benefits
Posted: 24 days ago
Bristol
Nigel Frank International Limited - Newcastle
Salary: £30000 - £35000 per annum + Benefits & Bonus Scheme
Posted: 24 days ago