The first table below looks at the demand for Service Management skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the South West region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 93 114 112
Rank change year-on-year
+21 -2
Permanent jobs citing Service Management 165 102 113
As % of all permanent IT jobs located in the South West 2.69% 1.96% 2.03%
As % of the Processes & Methodologies category 3.36% 2.47% 2.65%
Number of salaries quoted 140 80 95
Average salary £40,500 £35,000 £34,500
Average salary % change year-on-year
+15.71% +1.44%
90% offered a salary of more than £22,000 £24,500 £20,500
10% offered a salary of more than £60,000 £65,250 £49,400
UK excluding London average salary £43,200 £42,895 £42,500
% change year-on-year
+0.71% +0.92%
Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4916 4131 4264
As % of all permanent IT jobs located in the South West 80.17% 79.41% 76.77%
Number of salaries quoted 4008 3543 3769
Average salary £41,000 £37,500 £40,000
Average salary % change year-on-year
+9.33% -6.25%
90% offered a salary of more than £28,000 £26,250 £27,500
10% offered a salary of more than £60,000 £57,500 £53,250
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Management
England

Service Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South West

Service Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the South West region.

Service Management Salary Trend in the South West

Service Management
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Service Management across the South West region over the 3 months to 1 August 2014.

Service Management Salary Histogram in the South West

Service Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the South West region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +21 64 £33,000 -7.45% 6
Bristol +27 58 £41,000 -18.81% 11
Gloucestershire +9 17 £48,500 -32.16% 4
Somerset -20 11 £45,000 +28.57% 3
Cornwall - 5 £55,000 -
Devon -15 3 £22,000 -
Dorset -18 3 £40,000 +40.35% 2
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 1 August 2014, IT jobs across the South West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 191 (55.85%) ITIL
2 131 (38.30%) ITSM
3 83 (24.27%) Finance
4 82 (23.98%) Windows
5 77 (22.51%) Service Delivery
6 76 (22.22%) SLA
7 69 (20.18%) Active Directory
8 67 (19.59%) Microsoft
9 61 (17.84%) SQL
10 52 (15.20%) MS Office
11 46 (13.45%) Degree
11 46 (13.45%) Security Cleared
12 44 (12.87%) VMware
13 41 (11.99%) SQL Server
14 40 (11.70%) Stakeholder Management
15 38 (11.11%) Change Management
16 37 (10.82%) Root Cause Analysis
17 34 (9.94%) MS Excel
17 34 (9.94%) Problem Management
18 33 (9.65%) Project Management
19 32 (9.36%) PRINCE2
19 32 (9.36%) Windows Server 2008
19 32 (9.36%) Incident Management
19 32 (9.36%) ITIL V3
20 30 (8.77%) Windows XP
20 30 (8.77%) Windows Server 2003
20 30 (8.77%) SAN
20 30 (8.77%) Firewall
21 29 (8.48%) UNIX
22 28 (8.19%) Business Continuity

Service Management
Top Related IT Skills in the South West by Category

For the 6 months to 1 August 2014, IT jobs across the South West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 18 (5.26%) MS Exchange
2 17 (4.97%) IIS
3 10 (2.92%) Exchange Server 2003
4 7 (2.05%) Tomcat
5 4 (1.17%) Blackberry Enterprise Server
6 3 (0.88%) Exchange Server 2013
7 2 (0.58%) SharePoint 2010
7 2 (0.58%) SharePoint
8 1 (0.29%) Apache
8 1 (0.29%) Exchange Server 2010
Applications
1 52 (15.20%) MS Office
2 34 (9.94%) MS Excel
3 17 (4.97%) MS PowerPoint
4 8 (2.34%) MS Project
5 5 (1.46%) MS Visio
Business Applications
1 3 (0.88%) Maximo
1 3 (0.88%) SAP CRM
2 2 (0.58%) assyst
2 2 (0.58%) Remedy ITSM
3 1 (0.29%) Oracle EBS
Cloud Services
1 2 (0.58%) Cloud Computing
1 2 (0.58%) SaaS
Communications & Networking
1 30 (8.77%) SAN
1 30 (8.77%) Firewall
2 20 (5.85%) VPN
3 19 (5.56%) NAS
4 18 (5.26%) TCP/IP
5 14 (4.09%) DNS
5 14 (4.09%) WAN
5 14 (4.09%) DHCP
6 10 (2.92%) 4G
6 10 (2.92%) LAN
7 9 (2.63%) VLAN
8 8 (2.34%) Radio Access Network
8 8 (2.34%) LTE
8 8 (2.34%) UMTS
8 8 (2.34%) VoIP
8 8 (2.34%) GSM
9 6 (1.75%) Multicast
10 5 (1.46%) Cisco ASA
11 4 (1.17%) MPLS
11 4 (1.17%) BGP
Database & Business Intelligence
1 41 (11.99%) SQL Server
2 18 (5.26%) Relational Database
3 15 (4.39%) SQL Server Integration Services
3 15 (4.39%) SQL Server Reporting Services
4 5 (1.46%) Oracle Database
5 3 (0.88%) Data Warehouse
5 3 (0.88%) Data Mining
5 3 (0.88%) PostgreSQL
6 2 (0.58%) MS Access
7 1 (0.29%) Oracle Discoverer
7 1 (0.29%) Oracle BI EE
7 1 (0.29%) SQL Server 2008
Development Applications
1 1 (0.29%) MSI
1 1 (0.29%) Subversion
1 1 (0.29%) Bugzilla
1 1 (0.29%) Team Foundation Server
General
1 83 (24.27%) Finance
2 20 (5.85%) Telecoms
3 9 (2.63%) Legal
4 8 (2.34%) Retail
5 6 (1.75%) Military
6 5 (1.46%) Banking
7 4 (1.17%) Local Government
8 3 (0.88%) Billing
8 3 (0.88%) Aerospace
8 3 (0.88%) Back Office
9 2 (0.58%) Marketing
10 1 (0.29%) Financial Institution
10 1 (0.29%) Front Office
10 1 (0.29%) Advertising
Job Titles
1 63 (18.42%) Consultant
2 53 (15.50%) Analyst
3 39 (11.40%) Service Manager
4 36 (10.53%) Technical Consultant
5 32 (9.36%) ITSM Consultant
6 21 (6.14%) Support Analyst
7 20 (5.85%) Applications Support
8 19 (5.56%) 2nd Line Support
9 18 (5.26%) Service Management Consultant
9 18 (5.26%) Business Consultant
9 18 (5.26%) Management Consultant
10 17 (4.97%) IT Risk Manager
10 17 (4.97%) Risk Manager
10 17 (4.97%) Senior Analyst
11 15 (4.39%) Audit Manager
11 15 (4.39%) Applications Support Analyst
11 15 (4.39%) Help Desk Support
11 15 (4.39%) Senior Support Analyst
11 15 (4.39%) Solutions Consultant
11 15 (4.39%) IT Audit Manager
Libraries, Frameworks & Software Standards
1 16 (4.68%) XML
2 6 (1.75%) Application Packaging
3 5 (1.46%) CGI
3 5 (1.46%) ASP.NET
3 5 (1.46%) .NET
3 5 (1.46%) Web Services
3 5 (1.46%) WebCenter
4 4 (1.17%) HTML
5 3 (0.88%) Middleware
6 1 (0.29%) CSS
6 1 (0.29%) JSP
6 1 (0.29%) XSL
6 1 (0.29%) .NET Framework
6 1 (0.29%) ASP.NET Web Forms
6 1 (0.29%) ASP.NET MVC
6 1 (0.29%) HTML5
Miscellaneous
1 25 (7.31%) Management Information System
2 18 (5.26%) Computer Science
3 7 (2.05%) Mathematics
4 5 (1.46%) PMI
4 5 (1.46%) Blackberry
5 4 (1.17%) Enterprise Software
5 4 (1.17%) Spread Betting
6 3 (0.88%) Clustering
6 3 (0.88%) CMDB
6 3 (0.88%) Video Conferencing
6 3 (0.88%) Statistics
6 3 (0.88%) EqualLogic
7 2 (0.58%) NHS
8 1 (0.29%) GIS
8 1 (0.29%) Handset
8 1 (0.29%) Physics
8 1 (0.29%) iPhone
8 1 (0.29%) PDA
Operating Systems
1 82 (23.98%) Windows
2 32 (9.36%) Windows Server 2008
3 30 (8.77%) Windows XP
3 30 (8.77%) Windows Server 2003
4 29 (8.48%) UNIX
5 17 (4.97%) Windows Vista
6 16 (4.68%) Linux
7 9 (2.63%) Windows 7
8 6 (1.75%) Windows 8
9 5 (1.46%) Red Hat Enterprise Linux
10 4 (1.17%) Windows Server 2012
11 3 (0.88%) Windows 2000 Server
11 3 (0.88%) CentOS
12 1 (0.29%) Mac OS X
12 1 (0.29%) HPUX
12 1 (0.29%) Solaris
12 1 (0.29%) Apple iOS
Processes & Methodologies
1 191 (55.85%) ITIL
2 131 (38.30%) ITSM
3 77 (22.51%) Service Delivery
4 40 (11.70%) Stakeholder Management
5 38 (11.11%) Change Management
6 37 (10.82%) Root Cause Analysis
7 34 (9.94%) Problem Management
8 33 (9.65%) Project Management
9 32 (9.36%) PRINCE2
9 32 (9.36%) Incident Management
9 32 (9.36%) ITIL V3
10 28 (8.19%) Business Continuity
11 27 (7.89%) Configuration Management
12 24 (7.02%) BCP
12 24 (7.02%) Business Continuity Planning
13 23 (6.73%) Disaster Recovery
14 21 (6.14%) Matrix Management
15 20 (5.85%) Change Control
15 20 (5.85%) CRM
16 19 (5.56%) Service Desk Management
Programming Languages
1 61 (17.84%) SQL
2 9 (2.63%) PowerShell
3 6 (1.75%) C
3 6 (1.75%) C#
4 2 (0.58%) JavaScript
5 1 (0.29%) Shell Script
5 1 (0.29%) Java
5 1 (0.29%) T-SQL
5 1 (0.29%) VBScript
5 1 (0.29%) VB
5 1 (0.29%) VB6
5 1 (0.29%) Bash Shell
Qualifications
1 46 (13.45%) Degree
1 46 (13.45%) Security Cleared
2 23 (6.73%) SC Cleared
3 21 (6.14%) CISSP
4 17 (4.97%) CISA
5 12 (3.51%) ITIL Certification
6 11 (3.22%) DV Cleared
7 8 (2.34%) Microsoft Certification
8 6 (1.75%) MCSE
8 6 (1.75%) Cisco Certification
9 5 (1.46%) PMP
9 5 (1.46%) PMI Certification
9 5 (1.46%) CCNP
9 5 (1.46%) MCP
9 5 (1.46%) PRINCE2 Practitioner
10 4 (1.17%) VMware Certified Professional (VCP)
10 4 (1.17%) MCITP
10 4 (1.17%) CCNA
10 4 (1.17%) PRINCE2 Certification
11 3 (0.88%) MCTS
Quality Assurance & Compliance
1 76 (22.22%) SLA
2 5 (1.46%) ISO/IEC 27001
3 4 (1.17%) COBIT
3 4 (1.17%) HMG Infosec
3 4 (1.17%) QA
System Software
1 69 (20.18%) Active Directory
2 24 (7.02%) VMware Infrastructure
3 6 (1.75%) Hyper-V
3 6 (1.75%) VMware ESXi
4 4 (1.17%) vSphere
5 3 (0.88%) Terminal Services
5 3 (0.88%) Microsoft App-V
5 3 (0.88%) Microsoft Virtual Server
5 3 (0.88%) Xen
5 3 (0.88%) Forefront TMG
6 2 (0.58%) ProxySG
6 2 (0.58%) VMware ESX
7 1 (0.29%) NFS
7 1 (0.29%) vCloud
7 1 (0.29%) UAG
Systems Management
1 8 (2.34%) WSUS
2 6 (1.75%) McAfee ePO
3 5 (1.46%) SCCM
4 3 (0.88%) Tivoli
4 3 (0.88%) Netcool
4 3 (0.88%) OpenView
4 3 (0.88%) CiscoWorks
4 3 (0.88%) Backup Exec
4 3 (0.88%) Opscode Chef
4 3 (0.88%) Vagrant
4 3 (0.88%) Puppet
4 3 (0.88%) Cisco CUCM
5 2 (0.58%) Cacti
5 2 (0.58%) Nagios
6 1 (0.29%) BMC PATROL
6 1 (0.29%) OVSD
6 1 (0.29%) Hyperic
Vendors
1 67 (19.59%) Microsoft
2 44 (12.87%) VMware
3 27 (7.89%) Oracle
4 25 (7.31%) Cisco
5 15 (4.39%) SAP
6 13 (3.80%) HP
7 11 (3.22%) Dell
8 9 (2.63%) Altiris
9 8 (2.34%) Citrix
10 7 (2.05%) Remedy
11 6 (1.75%) IBM
11 6 (1.75%) McAfee
11 6 (1.75%) Red Hat
12 5 (1.46%) ServiceNow
13 4 (1.17%) ArcSight
14 3 (0.88%) BMC
14 3 (0.88%) CA
14 3 (0.88%) Cognos
14 3 (0.88%) LANDesk
14 3 (0.88%) FrontRange
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £50000 - £55000 per annum + bonus +car allow OTE £100k
Posted: 8 hours ago
Taunton, Somerset
CPS Group UK
Salary: £37000.00 - £42000.00 per annum + Pension & Benefits
Posted: 11 hours ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £40000 - £50000 per annum + car allow +bonus +ben
Posted: 12 hours ago
Bristol, Avon
Streamline Connections
Salary: £60000 - £70000 per annum + excellent benefits
Posted: 16 hours ago
Swindon, Wiltshire
Prolinx
Salary: Competitive, Depending on Experience
Posted: Yesterday
Bristol, Somerset
Capita
Posted: Yesterday
Gloucester, Gloucestershire
Horizon Nuclear Power Services Ltd
Salary: Competitive plus significant benefits
Posted: 2 days ago
Bristol, Avon
Robert Walters
Salary: £23000 - £28000 per annum
Posted: 2 days ago
Bristol, Somerset
Capita
Posted: 2 days ago
Bristol, Avon
Global Technology Solutions Ltd
Salary: £33000 - £35000 per annum + bonus+ben
Posted: 3 days ago
Bristol, Avon
Anonymous
Salary: Competitive
Posted: 3 days ago
Bristol
Capita - ITIN
Salary: £25000.00 per annum
Posted: 3 days ago
Taunton, Somerset
UKHO
Salary: £37,935 per annum + benefits
Posted: 3 days ago
Bristol, Avon
Robert Walters
Salary: £23000 - £25000 per annum
Posted: 4 days ago
Somerset
The United Kingdom Hydrographic Office
Posted: 4 days ago
Bristol
Capita - ITIN
Salary: £25000.00 per annum
Posted: 4 days ago
Bristol
Templeton and Partners - SAP & UK Account
Salary: £55k - 75k per year + Excellent Benefits
Posted: 4 days ago
Cheltenham
Capita - ITMS
Salary: £400 - £500 per day
Posted: 7 days ago
Gloucestershire
BAE Systems
Posted: 7 days ago
Swindon
Hays IT - Uk Posting account
Salary: £40000.00 - £48000.00 per annum + excellent benefits
Posted: 10 days ago