The table below looks at the statistics for Service Management skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 119 112 126
Rank change year-on-year
-7 +14
Permanent jobs citing Service Management 123 129 114
As % of all permanent IT jobs located in the South West 2.04% 2.34% 2.04%
As % of the Processes & Methodologies category 2.46% 2.86% 2.58%
Number of salaries quoted 100 109 97
Average salary £38,500 £38,000 £39,469
Average salary % change year-on-year
+1.31% -3.72%
90% offered a salary of more than £24,000 £23,700 £26,000
10% offered a salary of more than £62,500 £57,500 £57,500
UK excluding London average salary £45,000 £43,164 £42,500
% change year-on-year
+4.25% +1.56%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
5001 4516 4411
As % of all permanent IT jobs located in the South West 83.10% 81.93% 78.94%
Number of salaries quoted 4208 3815 3888
Average salary £40,000 £39,000 £38,000
Average salary % change year-on-year
+2.56% +2.63%
90% offered a salary of more than £29,000 £26,500 £26,500
10% offered a salary of more than £60,000 £52,500 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South West

Service Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the South West region.

Service Management Salary Trend in the South West

Service Management
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Service Management across the South West region over the 3 months to 23 January 2015.

Service Management Salary Histogram in the South West

Service Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the South West region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +21 58 £37,500 -14.28% 12
Bristol +5 34 £43,000 -15.68% 5
Gloucestershire -14 16 £31,500 -40.00% 1
Somerset -5 9 £42,500 +25.00% 6
Dorset -12 2 £66,250 +65.62%
Devon -13 2 £40,223 +87.08% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 23 January 2015, IT jobs across the South West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 188 (70.94%) ITIL
2 97 (36.60%) Microsoft
3 95 (35.85%) ITSM
4 84 (31.70%) Windows
5 75 (28.30%) Active Directory
6 54 (20.38%) MS Office
7 50 (18.87%) Finance
7 50 (18.87%) MS Excel
8 49 (18.49%) SQL Server
9 48 (18.11%) SLA
10 46 (17.36%) SQL
11 44 (16.60%) Service Delivery
12 43 (16.23%) Firewall
12 43 (16.23%) Security Cleared
13 42 (15.85%) Analytical Skills
14 39 (14.72%) VMware
15 31 (11.70%) Project Management
16 30 (11.32%) CRM
17 29 (10.94%) Incident Management
17 29 (10.94%) Degree
18 28 (10.57%) VLAN
18 28 (10.57%) Problem Management
18 28 (10.57%) Windows Server 2008
18 28 (10.57%) Cisco
18 28 (10.57%) Configuration Management
18 28 (10.57%) Back Office
19 27 (10.19%) Change Management
19 27 (10.19%) IIS
20 26 (9.81%) Stakeholder Management
20 26 (9.81%) SCCM

Service Management
Top Related IT Skills in the South West by Category

For the 6 months to 23 January 2015, IT jobs across the South West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 27 (10.19%) IIS
2 20 (7.55%) MS Exchange
3 17 (6.42%) SharePoint
4 9 (3.40%) Exchange Server 2003
4 9 (3.40%) Lync
5 6 (2.26%) Apache
5 6 (2.26%) Tomcat
6 5 (1.89%) iPlanet
6 5 (1.89%) Exchange Server 2010
7 4 (1.51%) Office Communications Server
8 3 (1.13%) SharePoint 2010
9 1 (0.38%) Exchange Server 2013
9 1 (0.38%) Oracle Workflow
Applications
1 54 (20.38%) MS Office
2 50 (18.87%) MS Excel
3 10 (3.77%) MS PowerPoint
4 3 (1.13%) MS Visio
4 3 (1.13%) Spreadsheet
5 1 (0.38%) MS Project
5 1 (0.38%) Open Workbench
Business Applications
1 14 (5.28%) SAP SM
1 14 (5.28%) SAP CRM
1 14 (5.28%) SAP ERP
2 12 (4.53%) Dynamics CRM
3 5 (1.89%) assyst
4 4 (1.51%) Dynamics AX
4 4 (1.51%) Remedy ITSM
Cloud Services
1 2 (0.75%) Microsoft Azure
1 2 (0.75%) SaaS
2 1 (0.38%) Cloud Computing
Communications & Networking
1 43 (16.23%) Firewall
2 28 (10.57%) VLAN
3 22 (8.30%) VPN
4 21 (7.92%) LAN
5 20 (7.55%) TCP/IP
6 18 (6.79%) MPLS
7 16 (6.04%) DNS
7 16 (6.04%) DHCP
8 14 (5.28%) WAN
9 12 (4.53%) SAN
10 11 (4.15%) ISDN
11 10 (3.77%) Cisco ASA
12 9 (3.40%) Multicast
12 9 (3.40%) Network Security
13 7 (2.64%) NAS
14 6 (2.26%) SSL
14 6 (2.26%) HTTP
15 5 (1.89%) SNMP
15 5 (1.89%) LDAP
16 4 (1.51%) Wireless
Database & Business Intelligence
1 49 (18.49%) SQL Server
2 7 (2.64%) SQL Server Reporting Services
3 6 (2.26%) Relational Database
4 3 (1.13%) Oracle Database
5 2 (0.75%) SQL Server Integration Services
5 2 (0.75%) SQL Server 2008
Development Applications
1 4 (1.51%) Team Foundation Server
2 1 (0.38%) Visual Studio
General
1 50 (18.87%) Finance
2 28 (10.57%) Back Office
3 16 (6.04%) Telecoms
4 15 (5.66%) Legal
5 14 (5.28%) Front Office
6 13 (4.91%) Marketing
7 8 (3.02%) Banking
8 4 (1.51%) Law
9 3 (1.13%) Manufacturing
9 3 (1.13%) Retail
10 2 (0.75%) Billing
10 2 (0.75%) Aerospace
11 1 (0.38%) Advertising
11 1 (0.38%) Multimedia
Job Titles
1 55 (20.75%) Analyst
2 53 (20.00%) Service Manager
3 45 (16.98%) Consultant
4 24 (9.06%) Service Desk Manager
5 23 (8.68%) ITSM Consultant
6 22 (8.30%) Support Analyst
6 22 (8.30%) Technical Consultant
7 18 (6.79%) Architect
8 14 (5.28%) Service Analyst
8 14 (5.28%) SAP Analyst
8 14 (5.28%) SAP Support
8 14 (5.28%) SAP Support Analyst
9 11 (4.15%) Solutions Consultant
9 11 (4.15%) 2nd Line Support
9 11 (4.15%) Support Engineer
10 10 (3.77%) Solutions Architect
10 10 (3.77%) Infrastructure Analyst
10 10 (3.77%) Help Desk Support
10 10 (3.77%) Business Consultant
11 9 (3.40%) Technical Support
Libraries, Frameworks & Software Standards
1 18 (6.79%) .NET
2 16 (6.04%) Web Services
3 13 (4.91%) HTML
4 11 (4.15%) XML
5 9 (3.40%) ASP.NET
6 7 (2.64%) J2EE
7 5 (1.89%) SAML
7 5 (1.89%) Middleware
8 4 (1.51%) .NET Framework
8 4 (1.51%) Application Packaging
8 4 (1.51%) Oracle Fusion
8 4 (1.51%) JSP
9 3 (1.13%) WebCenter
10 2 (0.75%) ASP.NET Web Forms
10 2 (0.75%) ASP.NET MVC
10 2 (0.75%) XSL
10 2 (0.75%) CSS
Miscellaneous
1 42 (15.85%) Analytical Skills
2 22 (8.30%) Management Information System
3 11 (4.15%) Enterprise Software
4 8 (3.02%) IVR
5 7 (2.64%) CMDB
5 7 (2.64%) Clustering
6 6 (2.26%) Mainframe
7 3 (1.13%) Statistics
7 3 (1.13%) Mathematics
8 2 (0.75%) Computer Science
8 2 (0.75%) NHS
8 2 (0.75%) User Experience
8 2 (0.75%) Performance Metrics
9 1 (0.38%) W3C
9 1 (0.38%) Thin Client
9 1 (0.38%) Blackberry
9 1 (0.38%) GIS
9 1 (0.38%) Replication
9 1 (0.38%) CLARiiON
9 1 (0.38%) Life Science
Operating Systems
1 84 (31.70%) Windows
2 28 (10.57%) Windows Server 2008
3 22 (8.30%) Windows Server 2003
4 19 (7.17%) UNIX
5 15 (5.66%) Windows XP
6 10 (3.77%) Windows 7
7 8 (3.02%) Windows Server 2012
7 8 (3.02%) Windows Vista
8 7 (2.64%) Linux
9 3 (1.13%) zOS
9 3 (1.13%) Windows 8
9 3 (1.13%) Red Hat Enterprise Linux
10 1 (0.38%) HPUX
Processes & Methodologies
1 188 (70.94%) ITIL
2 95 (35.85%) ITSM
3 44 (16.60%) Service Delivery
4 31 (11.70%) Project Management
5 30 (11.32%) CRM
6 29 (10.94%) Incident Management
7 28 (10.57%) Problem Management
7 28 (10.57%) Configuration Management
8 27 (10.19%) Change Management
9 26 (9.81%) Stakeholder Management
10 25 (9.43%) ITIL V3
11 21 (7.92%) ERP
12 18 (6.79%) PRINCE2
12 18 (6.79%) Mentoring
13 16 (6.04%) Change Control
13 16 (6.04%) Matrix Management
14 15 (5.66%) Security Management
14 15 (5.66%) Coaching
15 14 (5.28%) Risk Management
16 13 (4.91%) Agile Software Development
Programming Languages
1 46 (17.36%) SQL
2 14 (5.28%) PowerShell
3 9 (3.40%) C#
3 9 (3.40%) Java
4 7 (2.64%) T-SQL
5 5 (1.89%) C
6 2 (0.75%) VB6
6 2 (0.75%) VBScript
6 2 (0.75%) VB
6 2 (0.75%) JavaScript
7 1 (0.38%) PHP
7 1 (0.38%) VBA
Qualifications
1 43 (16.23%) Security Cleared
2 29 (10.94%) Degree
3 23 (8.68%) SC Cleared
4 21 (7.92%) MCP
5 20 (7.55%) ITIL Certification
6 14 (5.28%) Microsoft Certification
7 13 (4.91%) ITIL Foundation Certificate
8 8 (3.02%) MCSE
9 7 (2.64%) Cisco Certification
10 6 (2.26%) CCNA
11 5 (1.89%) DV Cleared
12 4 (1.51%) PRINCE2 Practitioner
13 3 (1.13%) MCITP
13 3 (1.13%) PRINCE2 Certification
14 2 (0.75%) ISEB Practitioner
14 2 (0.75%) MCSD
14 2 (0.75%) ISEB
15 1 (0.38%) CCA
15 1 (0.38%) Citrix Certification
15 1 (0.38%) CISSP
Quality Assurance & Compliance
1 48 (18.11%) SLA
2 12 (4.53%) COBIT
3 4 (1.51%) ISO/IEC 27001
4 3 (1.13%) QA
4 3 (1.13%) ISO 9001
5 1 (0.38%) WAI
5 1 (0.38%) BS15000
5 1 (0.38%) TickIT
System Software
1 75 (28.30%) Active Directory
2 20 (7.55%) VMware Infrastructure
3 12 (4.53%) Terminal Services
4 10 (3.77%) VMware ESXi
5 6 (2.26%) NFS
6 4 (1.51%) Xen
7 1 (0.38%) Microsoft Virtual Server
7 1 (0.38%) ProxySG
7 1 (0.38%) Hyper-V
7 1 (0.38%) vSphere
7 1 (0.38%) UAG
Systems Management
1 26 (9.81%) SCCM
2 13 (4.91%) SCOM
3 9 (3.40%) Tivoli
4 7 (2.64%) WSUS
4 7 (2.64%) SCVMM
5 6 (2.26%) McAfee ePO
5 6 (2.26%) Hyperic
5 6 (2.26%) Netcool
6 3 (1.13%) OMEGAMON
6 3 (1.13%) Tivoli Storage Manager
6 3 (1.13%) OpenView
7 2 (0.75%) ServiceCenter
7 2 (0.75%) Backup Exec
8 1 (0.38%) Cisco CUCM
8 1 (0.38%) BMC PATROL
8 1 (0.38%) CiscoWorks
Vendors
1 97 (36.60%) Microsoft
2 39 (14.72%) VMware
3 28 (10.57%) Cisco
4 20 (7.55%) Oracle
5 15 (5.66%) IBM
5 15 (5.66%) SAP
6 14 (5.28%) Citrix
7 12 (4.53%) Syclo
8 10 (3.77%) BMC
9 9 (3.40%) Dell
9 9 (3.40%) FrontRange
10 8 (3.02%) Red Hat
11 7 (2.64%) LANDesk
11 7 (2.64%) Juniper
11 7 (2.64%) HP
12 6 (2.26%) CheckPoint
12 6 (2.26%) McAfee
13 5 (1.89%) Altiris
13 5 (1.89%) Remedy
13 5 (1.89%) SolarWinds
Corsham, Wiltshire
XIST4 IT Recruitment Ltd
Salary: Bens
Posted: Yesterday
Corsham, Wiltshire
Lorien Resourcing
Salary: Competitive
Posted: 2 days ago
Exeter, Devon
Capita Resourcing - IT Resourcing
Salary: £32000 - £36000 per annum
Posted: 3 days ago
Chippenham, Wiltshire
Capita Resourcing - IT Resourcing
Salary: £32000 - £36000 per annum
Posted: 3 days ago
Cheltenham, Gloucestershire
Informatiq Consulting
Salary: £40000 - £55000 per annum
Posted: 3 days ago
Truro, Cornwall
Harvey Nash plc
Salary: £30000 - £350000 per annum
Posted: 3 days ago
Wiltshire
Ping IT Recruitment ltd
Salary: From £45,000 to £48,000 per annum Plus flexible benfits package
Posted: 3 days ago
Taunton, Somerset
set2recruit
Salary: From £37,000 to £41,793 per annum Plus benefits and training and devel
Posted: 3 days ago
Swindon, Wiltshire
Reed Professional Services
Salary: £28000 - £34000 per annum + Wealth of Bens
Posted: 4 days ago
Swindon, Wiltshire
Prolinx
Salary: From £20,000 to £24,000 per annum
Posted: 4 days ago
Bristol, Avon
Connectus
Salary: £50000 - £70000 per annum + bonus, pension, health
Posted: 5 days ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £35000 - £40000 per annum
Posted: 5 days ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £45000 - £49000 per annum + Bonus,car allowance & Benefits
Posted: 5 days ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £30000 - £35000 per annum + ben
Posted: 5 days ago
Somerset
Tank Recruitment
Salary: £35000 - £50000 per annum + benefits
Posted: 5 days ago
Bristol, Avon
Jonothan Bosworth
Salary: From £50,000 to £75,000 per annum
Posted: 6 days ago
Somerset
ReThink Recruitment
Salary: £30000.00 - £40000.00 per annum + Benefits
Posted: 6 days ago
Swindon
Nationwide Building Society
Posted: 12 days ago
Bristol, Avon
SCC
Posted: 13 days ago
Taunton, Somerset
UKHO
Posted: 16 days ago