The table below looks at the statistics for Service Management skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 111 129 102
Rank change year-on-year
+18 -27
Permanent jobs citing Service Management 138 95 134
As % of all permanent IT jobs located in the South West 2.28% 1.86% 2.36%
As % of the Processes & Methodologies category 2.80% 2.28% 3.11%
Number of salaries quoted 115 72 111
Average salary £42,000 £43,750 £35,000
Average salary % change year-on-year
-4.00% +25.00%
90% offered a salary of more than £25,600 £25,000 £20,500
10% offered a salary of more than £65,000 £64,750 £45,000
UK excluding London average salary £42,500 £45,000 £42,500
% change year-on-year
-5.55% +5.88%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4936 4175 4313
As % of all permanent IT jobs located in the South West 81.41% 81.62% 75.85%
Number of salaries quoted 4050 3580 3780
Average salary £40,000 £37,500 £39,500
Average salary % change year-on-year
+6.66% -5.06%
90% offered a salary of more than £27,500 £27,500 £27,000
10% offered a salary of more than £62,000 £57,500 £55,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South West

Service Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the South West region.

Service Management Salary Trend in the South West

Service Management
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Service Management across the South West region over the 3 months to 1 October 2014.

Service Management Salary Histogram in the South West

Service Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the South West region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +12 56 £40,000 -11.11% 7
Wiltshire +12 48 £42,500 +4.29% 3
Gloucestershire +5 16 £40,000 -48.38% 3
Somerset -1 14 £45,000 +8.43% 2
Dorset -5 1 - -
Devon -33 1 - - 3
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 1 October 2014, IT jobs across the South West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 208 (67.10%) ITIL
2 115 (37.10%) ITSM
3 78 (25.16%) Windows
4 76 (24.52%) Microsoft
5 72 (23.23%) SLA
6 71 (22.90%) Active Directory
7 70 (22.58%) SQL
8 56 (18.06%) MS Office
8 56 (18.06%) Service Delivery
9 51 (16.45%) VMware
10 49 (15.81%) Finance
11 47 (15.16%) SQL Server
12 46 (14.84%) Degree
12 46 (14.84%) Security Cleared
13 41 (13.23%) Problem Management
14 39 (12.58%) Analytical Skills
15 38 (12.26%) Configuration Management
16 37 (11.94%) Project Management
16 37 (11.94%) MS Excel
17 34 (10.97%) Change Management
18 32 (10.32%) Firewall
18 32 (10.32%) Stakeholder Management
18 32 (10.32%) Mentoring
19 31 (10.00%) ITIL V3
20 29 (9.35%) Windows Server 2008
20 29 (9.35%) Incident Management
20 29 (9.35%) UNIX
21 27 (8.71%) PRINCE2
22 26 (8.39%) SAN
22 26 (8.39%) Windows Server 2003

Service Management
Top Related IT Skills in the South West by Category

For the 6 months to 1 October 2014, IT jobs across the South West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 23 (7.42%) IIS
2 14 (4.52%) MS Exchange
3 9 (2.90%) Tomcat
3 9 (2.90%) SharePoint
4 7 (2.26%) Exchange Server 2003
5 4 (1.29%) Blackberry Enterprise Server
5 4 (1.29%) Exchange Server 2013
6 3 (0.97%) SharePoint 2010
6 3 (0.97%) Apache
7 2 (0.65%) iPlanet
7 2 (0.65%) Exchange Server 2010
8 1 (0.32%) Lync
8 1 (0.32%) Oracle Workflow
Applications
1 56 (18.06%) MS Office
2 37 (11.94%) MS Excel
3 15 (4.84%) MS PowerPoint
4 3 (0.97%) MS Project
5 2 (0.65%) MS Visio
Business Applications
1 6 (1.94%) Dynamics CRM
2 5 (1.61%) assyst
3 3 (0.97%) SAP ERP
3 3 (0.97%) SAP SM
3 3 (0.97%) Maximo
3 3 (0.97%) SAP CRM
4 2 (0.65%) Remedy ITSM
Cloud Services
1 1 (0.32%) SaaS
1 1 (0.32%) Cloud Computing
Communications & Networking
1 32 (10.32%) Firewall
2 26 (8.39%) SAN
3 24 (7.74%) VPN
4 17 (5.48%) TCP/IP
5 15 (4.84%) NAS
6 14 (4.52%) DNS
6 14 (4.52%) DHCP
6 14 (4.52%) MPLS
7 13 (4.19%) WAN
8 12 (3.87%) VLAN
9 11 (3.55%) LAN
10 7 (2.26%) BGP
10 7 (2.26%) EIGRP
11 6 (1.94%) VoIP
11 6 (1.94%) ISDN
11 6 (1.94%) Cisco ASA
12 5 (1.61%) Multicast
12 5 (1.61%) LDAP
13 4 (1.29%) Internet
13 4 (1.29%) SSL
Database & Business Intelligence
1 47 (15.16%) SQL Server
2 9 (2.90%) Relational Database
3 6 (1.94%) SQL Server Reporting Services
4 5 (1.61%) Oracle Database
5 4 (1.29%) SQL Server Integration Services
6 3 (0.97%) Data Mining
6 3 (0.97%) PostgreSQL
7 2 (0.65%) SQL Server 2008
Development Applications
1 2 (0.65%) Team Foundation Server
2 1 (0.32%) MSI
General
1 49 (15.81%) Finance
2 16 (5.16%) Telecoms
3 13 (4.19%) Legal
4 8 (2.58%) Back Office
5 7 (2.26%) Marketing
6 4 (1.29%) Military
6 4 (1.29%) Banking
6 4 (1.29%) Local Government
7 3 (0.97%) Retail
7 3 (0.97%) Front Office
7 3 (0.97%) Aerospace
8 2 (0.65%) Manufacturing
9 1 (0.32%) Advertising
Job Titles
1 67 (21.61%) Consultant
2 42 (13.55%) Analyst
2 42 (13.55%) Service Manager
3 40 (12.90%) ITSM Consultant
3 40 (12.90%) Technical Consultant
4 23 (7.42%) Solutions Consultant
5 18 (5.81%) Architect
6 17 (5.48%) 2nd Line Support
7 15 (4.84%) Business Consultant
8 14 (4.52%) Help Desk Support
8 14 (4.52%) Junior Consultant
8 14 (4.52%) Support Engineer
8 14 (4.52%) Project Manager
8 14 (4.52%) Management Consultant
8 14 (4.52%) Junior
8 14 (4.52%) Junior Technical Consultant
8 14 (4.52%) Service Management Consultant
9 13 (4.19%) Support Analyst
10 12 (3.87%) Problem Manager
11 11 (3.55%) Technical Manager
Libraries, Frameworks & Software Standards
1 11 (3.55%) .NET
1 11 (3.55%) Web Services
2 10 (3.23%) XML
3 9 (2.90%) ASP.NET
4 8 (2.58%) HTML
5 5 (1.61%) WebCenter
6 4 (1.29%) Middleware
6 4 (1.29%) CGI
6 4 (1.29%) Application Packaging
7 2 (0.65%) SAML
7 2 (0.65%) XSL
7 2 (0.65%) CSS
7 2 (0.65%) .NET Framework
7 2 (0.65%) ASP.NET MVC
7 2 (0.65%) ASP.NET Web Forms
8 1 (0.32%) JSP
8 1 (0.32%) J2EE
Miscellaneous
1 39 (12.58%) Analytical Skills
2 25 (8.06%) Management Information System
3 18 (5.81%) Computer Science
4 7 (2.26%) Mathematics
4 7 (2.26%) CMDB
5 5 (1.61%) Enterprise Software
5 5 (1.61%) IVR
6 4 (1.29%) Clustering
6 4 (1.29%) Mainframe
6 4 (1.29%) Blackberry
6 4 (1.29%) Spread Betting
7 3 (0.97%) EqualLogic
7 3 (0.97%) PMI
8 2 (0.65%) Video Conferencing
9 1 (0.32%) IBM Mainframe
9 1 (0.32%) Open Source
9 1 (0.32%) Physics
9 1 (0.32%) Life Science
9 1 (0.32%) Statistics
9 1 (0.32%) NHS
Operating Systems
1 78 (25.16%) Windows
2 29 (9.35%) Windows Server 2008
2 29 (9.35%) UNIX
3 26 (8.39%) Windows Server 2003
4 24 (7.74%) Windows XP
5 17 (5.48%) Linux
6 16 (5.16%) Windows Vista
7 10 (3.23%) Windows 7
8 6 (1.94%) Red Hat Enterprise Linux
8 6 (1.94%) Windows 8
9 5 (1.61%) Windows Server 2012
10 3 (0.97%) CentOS
10 3 (0.97%) zOS
11 1 (0.32%) Windows 2000 Server
11 1 (0.32%) HPUX
Processes & Methodologies
1 208 (67.10%) ITIL
2 115 (37.10%) ITSM
3 56 (18.06%) Service Delivery
4 41 (13.23%) Problem Management
5 38 (12.26%) Configuration Management
6 37 (11.94%) Project Management
7 34 (10.97%) Change Management
8 32 (10.32%) Stakeholder Management
8 32 (10.32%) Mentoring
9 31 (10.00%) ITIL V3
10 29 (9.35%) Incident Management
11 27 (8.71%) PRINCE2
12 24 (7.74%) CRM
13 22 (7.10%) Matrix Management
13 22 (7.10%) Change Control
14 20 (6.45%) Root Cause Analysis
15 15 (4.84%) Service Desk Management
15 15 (4.84%) Risk Management
15 15 (4.84%) Asset Management
16 14 (4.52%) Continuous Improvement
Programming Languages
1 70 (22.58%) SQL
2 14 (4.52%) PowerShell
3 10 (3.23%) C#
4 7 (2.26%) C
5 4 (1.29%) T-SQL
6 2 (0.65%) VB6
6 2 (0.65%) VBScript
6 2 (0.65%) VB
6 2 (0.65%) JavaScript
7 1 (0.32%) Bash Shell
7 1 (0.32%) Java
7 1 (0.32%) Shell Script
Qualifications
1 46 (14.84%) Degree
1 46 (14.84%) Security Cleared
2 23 (7.42%) SC Cleared
3 16 (5.16%) ITIL Certification
4 15 (4.84%) MCP
5 12 (3.87%) Microsoft Certification
6 11 (3.55%) DV Cleared
7 9 (2.90%) MCSE
8 7 (2.26%) ITIL Foundation Certificate
8 7 (2.26%) CISSP
8 7 (2.26%) Cisco Certification
9 6 (1.94%) MCITP
10 5 (1.61%) VMware Certified Professional (VCP)
10 5 (1.61%) CCNA
11 4 (1.29%) CISA
11 4 (1.29%) MCTS
11 4 (1.29%) PRINCE2 Practitioner
12 3 (0.97%) APMP
12 3 (0.97%) CCNP
12 3 (0.97%) PMP
Quality Assurance & Compliance
1 72 (23.23%) SLA
2 11 (3.55%) COBIT
3 5 (1.61%) ISO/IEC 27001
4 3 (0.97%) HMG Infosec
5 2 (0.65%) ISO 9001
5 2 (0.65%) QA
6 1 (0.32%) TickIT
System Software
1 71 (22.90%) Active Directory
2 26 (8.39%) VMware Infrastructure
3 9 (2.90%) Terminal Services
4 6 (1.94%) Hyper-V
4 6 (1.94%) VMware ESXi
5 5 (1.61%) vSphere
5 5 (1.61%) Xen
6 3 (0.97%) Forefront TMG
6 3 (0.97%) Microsoft Virtual Server
6 3 (0.97%) NFS
6 3 (0.97%) Microsoft App-V
7 2 (0.65%) VMware ESX
7 2 (0.65%) ProxySG
8 1 (0.32%) vCloud
Systems Management
1 11 (3.55%) SCCM
2 6 (1.94%) WSUS
3 5 (1.61%) Tivoli
3 5 (1.61%) Backup Exec
4 4 (1.29%) Netcool
5 3 (0.97%) McAfee ePO
5 3 (0.97%) Puppet
5 3 (0.97%) Cisco CUCM
5 3 (0.97%) Vagrant
5 3 (0.97%) Opscode Chef
5 3 (0.97%) Hyperic
5 3 (0.97%) OMEGAMON
5 3 (0.97%) Tivoli Storage Manager
5 3 (0.97%) CiscoWorks
6 1 (0.32%) SCOM
6 1 (0.32%) BMC PATROL
Vendors
1 76 (24.52%) Microsoft
2 51 (16.45%) VMware
3 24 (7.74%) Cisco
4 18 (5.81%) Oracle
5 13 (4.19%) IBM
6 12 (3.87%) SAP
7 11 (3.55%) HP
8 8 (2.58%) Altiris
8 8 (2.58%) Red Hat
8 8 (2.58%) Citrix
8 8 (2.58%) Dell
9 7 (2.26%) Remedy
10 6 (1.94%) Juniper
10 6 (1.94%) CheckPoint
10 6 (1.94%) LANDesk
11 5 (1.61%) ServiceNow
11 5 (1.61%) FrontRange
11 5 (1.61%) BMC
12 3 (0.97%) ArcSight
12 3 (0.97%) Syclo
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