The table below looks at the statistics for Service Management skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 82 76 115
Rank change year-on-year
-6 +39
Permanent jobs citing Service Management 186 180 118
As % of all permanent IT jobs located in the South West 3.10% 3.37% 2.20%
As % of the Processes & Methodologies category 3.73% 4.12% 2.78%
Number of salaries quoted 132 149 99
Average salary £37,500 £46,500 £45,000
Average salary % change year-on-year
-19.35% +3.33%
90% offered a salary of more than £24,600 £24,000 £30,000
10% offered a salary of more than £60,000 £65,000 £71,100
UK excluding London average salary £45,000 £45,000 £45,000
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4993 4374 4243
As % of all permanent IT jobs located in the South West 83.34% 81.94% 79.01%
Number of salaries quoted 4152 3688 3726
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £28,500 £27,000 £27,500
10% offered a salary of more than £62,500 £54,000 £57,500
UK excluding London average salary £43,500 £42,500 £40,000
% change year-on-year
+2.35% +6.25%

Service Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South West

Service Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the South West region.

Service Management Salary Trend in the South West

Service Management
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Service Management across the South West region over the 3 months to 30 March 2015.

Service Management Salary Histogram in the South West

Service Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the South West region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +7 74 £37,500 -16.66% 5
Bristol -6 50 £55,000 +7.84% 6
Gloucestershire +7 28 £41,000 -11.82%
Somerset -12 13 £41,750 +28.46% 2
Devon +1 6 £27,500 +27.90% 1
Cornwall - 4 £26,500 - 1
Dorset - 2 £29,250 - 1
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 30 March 2015, IT jobs across the South West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 211 (67.20%) ITIL
2 104 (33.12%) Microsoft
3 100 (31.85%) Windows
4 89 (28.34%) ITSM
5 77 (24.52%) Active Directory
6 70 (22.29%) Service Delivery
7 59 (18.79%) Finance
8 58 (18.47%) Security Cleared
9 53 (16.88%) SLA
9 53 (16.88%) MS Excel
9 53 (16.88%) MS Office
10 48 (15.29%) SQL Server
11 47 (14.97%) Project Management
12 43 (13.69%) SQL
12 43 (13.69%) Problem Management
13 40 (12.74%) Firewall
14 39 (12.42%) Management Information System
15 36 (11.46%) VMware
15 36 (11.46%) Cisco
15 36 (11.46%) ITIL Certification
16 34 (10.83%) Incident Management
17 33 (10.51%) Time Management
17 33 (10.51%) SCCM
18 31 (9.87%) IIS
19 30 (9.55%) Analytical Skills
20 29 (9.24%) Configuration Management
21 28 (8.92%) Telecoms
21 28 (8.92%) .NET
22 27 (8.60%) Back Office
22 27 (8.60%) Change Management

Service Management
Top Related IT Skills in the South West by Category

For the 6 months to 30 March 2015, IT jobs across the South West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 31 (9.87%) IIS
2 24 (7.64%) MS Exchange
3 15 (4.78%) SharePoint
4 13 (4.14%) Lync
5 9 (2.87%) Exchange Server 2003
6 6 (1.91%) Office Communications Server
7 5 (1.59%) Apache
8 4 (1.27%) Tomcat
8 4 (1.27%) Exchange Server 2010
9 3 (0.96%) SharePoint 2010
9 3 (0.96%) iPlanet
10 2 (0.64%) OpenStack
11 1 (0.32%) WorkSite
11 1 (0.32%) BizTalk Server
Applications
1 53 (16.88%) MS Office
1 53 (16.88%) MS Excel
2 8 (2.55%) MS PowerPoint
3 5 (1.59%) MS Visio
4 3 (0.96%) Spreadsheet
5 2 (0.64%) SPSS
6 1 (0.32%) MS Project
6 1 (0.32%) Open Workbench
Business Applications
1 13 (4.14%) SAP SM
1 13 (4.14%) SAP CRM
1 13 (4.14%) SAP ERP
2 6 (1.91%) Remedy ITSM
2 6 (1.91%) Dynamics CRM
3 5 (1.59%) Dynamics AX
4 3 (0.96%) SAP HCM
4 3 (0.96%) SAP Payroll
4 3 (0.96%) SAP HR
5 1 (0.32%) assyst
Cloud Services
1 3 (0.96%) Office 365
2 2 (0.64%) Microsoft Azure
3 1 (0.32%) SaaS
3 1 (0.32%) Cloud Computing
Communications & Networking
1 40 (12.74%) Firewall
2 27 (8.60%) VLAN
3 22 (7.01%) LAN
4 19 (6.05%) TCP/IP
4 19 (6.05%) VPN
5 18 (5.73%) DNS
6 15 (4.78%) WAN
7 14 (4.46%) DHCP
8 13 (4.14%) Cisco ASA
9 12 (3.82%) MPLS
10 10 (3.18%) Network Security
11 9 (2.87%) SAN
12 7 (2.23%) Multicast
13 6 (1.91%) NAS
13 6 (1.91%) ISDN
14 5 (1.59%) SSL
14 5 (1.59%) Intranet
14 5 (1.59%) Internet
14 5 (1.59%) Wireless
15 4 (1.27%) HTTP
Database & Business Intelligence
1 48 (15.29%) SQL Server
2 8 (2.55%) SQL Server Reporting Services
3 4 (1.27%) SQL Server Integration Services
4 3 (0.96%) SQL Server 2008
4 3 (0.96%) Oracle Database
4 3 (0.96%) Relational Database
5 2 (0.64%) SQL Server 2012
Development Applications
1 6 (1.91%) Rational DOORS
2 5 (1.59%) Visual Studio
3 3 (0.96%) VSS/SourceSafe
3 3 (0.96%) Team Foundation Server
4 2 (0.64%) Subversion
4 2 (0.64%) Talend Open Studio
General
1 59 (18.79%) Finance
2 28 (8.92%) Telecoms
3 27 (8.60%) Back Office
4 19 (6.05%) Retail
5 13 (4.14%) Front Office
6 12 (3.82%) Military
7 11 (3.50%) Legal
8 9 (2.87%) Marketing
9 7 (2.23%) Banking
10 5 (1.59%) Law
11 4 (1.27%) Aerospace
12 3 (0.96%) Manufacturing
13 2 (0.64%) Billing
14 1 (0.32%) Multimedia
14 1 (0.32%) Advertising
14 1 (0.32%) Automotive
Job Titles
1 69 (21.97%) Service Manager
2 64 (20.38%) Analyst
3 48 (15.29%) Consultant
4 29 (9.24%) Support Analyst
5 28 (8.92%) Delivery Manager
6 27 (8.60%) Technical Consultant
7 24 (7.64%) Services Delivery Manager
8 19 (6.05%) Service Desk Manager
9 17 (5.41%) Technical Support
10 13 (4.14%) Architect
10 13 (4.14%) SAP Support
10 13 (4.14%) SAP Support Analyst
10 13 (4.14%) SAP Analyst
11 12 (3.82%) ITSM Consultant
11 12 (3.82%) Service Analyst
11 12 (3.82%) Administrator
12 11 (3.50%) Infrastructure Analyst
12 11 (3.50%) 2nd Line Support
12 11 (3.50%) Help Desk Support
12 11 (3.50%) Support Engineer
Libraries, Frameworks & Software Standards
1 28 (8.92%) .NET
2 22 (7.01%) Web Services
3 18 (5.73%) ASP.NET
4 10 (3.18%) XML
4 10 (3.18%) .NET Framework
5 8 (2.55%) HTML
6 6 (1.91%) J2EE
6 6 (1.91%) Application Packaging
7 4 (1.27%) Oracle Fusion
7 4 (1.27%) JSP
7 4 (1.27%) Middleware
8 3 (0.96%) CGI
8 3 (0.96%) SAML
9 2 (0.64%) ActiveMQ
9 2 (0.64%) XSLT
9 2 (0.64%) MSMQ
9 2 (0.64%) XSD
9 2 (0.64%) Entity Framework
10 1 (0.32%) ASP.NET Web Forms
10 1 (0.32%) ASP.NET MVC
Miscellaneous
1 39 (12.42%) Management Information System
2 30 (9.55%) Analytical Skills
3 8 (2.55%) Enterprise Software
4 7 (2.23%) User Experience
4 7 (2.23%) Performance Metrics
5 6 (1.91%) Computer Science
5 6 (1.91%) Statistics
6 4 (1.27%) Mathematics
6 4 (1.27%) GIS
6 4 (1.27%) CMDB
6 4 (1.27%) Clustering
6 4 (1.27%) IVR
6 4 (1.27%) Visualisation
7 2 (0.64%) Data Structures
7 2 (0.64%) Blackberry
7 2 (0.64%) Mainframe
7 2 (0.64%) Client/Server
7 2 (0.64%) iPhone
8 1 (0.32%) Fat Client
8 1 (0.32%) Video Conferencing
Operating Systems
1 100 (31.85%) Windows
2 26 (8.28%) Windows Server 2008
3 19 (6.05%) Windows Server 2003
4 17 (5.41%) UNIX
5 14 (4.46%) Linux
6 13 (4.14%) Windows XP
7 12 (3.82%) Windows Server 2012
8 6 (1.91%) Windows 7
8 6 (1.91%) Windows Vista
9 3 (0.96%) Red Hat Enterprise Linux
10 2 (0.64%) Windows 8
11 1 (0.32%) CentOS
Processes & Methodologies
1 211 (67.20%) ITIL
2 89 (28.34%) ITSM
3 70 (22.29%) Service Delivery
4 47 (14.97%) Project Management
5 43 (13.69%) Problem Management
6 34 (10.83%) Incident Management
7 33 (10.51%) Time Management
8 29 (9.24%) Configuration Management
9 27 (8.60%) Change Management
10 25 (7.96%) Agile Software Development
11 22 (7.01%) ITIL V3
12 21 (6.69%) Validation
12 21 (6.69%) CRM
13 19 (6.05%) PRINCE2
13 19 (6.05%) ERP
13 19 (6.05%) Information Security
14 17 (5.41%) Stakeholder Management
15 16 (5.10%) Scrum
16 15 (4.78%) Network Monitoring
16 15 (4.78%) Mentoring
Programming Languages
1 43 (13.69%) SQL
2 23 (7.32%) C
3 18 (5.73%) C#
4 17 (5.41%) PowerShell
5 9 (2.87%) Java
6 4 (1.27%) T-SQL
6 4 (1.27%) PHP
7 3 (0.96%) VBA
7 3 (0.96%) JavaScript
8 2 (0.64%) C++
9 1 (0.32%) VBScript
9 1 (0.32%) VB
9 1 (0.32%) VB6
Qualifications
1 58 (18.47%) Security Cleared
2 36 (11.46%) ITIL Certification
3 26 (8.28%) SC Cleared
4 23 (7.32%) Degree
5 17 (5.41%) DV Cleared
6 16 (5.10%) ISEB
7 14 (4.46%) ITIL Foundation Certificate
8 12 (3.82%) MCP
8 12 (3.82%) Microsoft Certification
9 6 (1.91%) CCNA
9 6 (1.91%) Cisco Certification
10 4 (1.27%) MCITP
11 2 (0.64%) PRINCE2 Practitioner
11 2 (0.64%) MCSE
11 2 (0.64%) MCSA
11 2 (0.64%) PRINCE2 Certification
11 2 (0.64%) VMware Certified Professional (VCP)
12 1 (0.32%) MCDST
12 1 (0.32%) GCIA
12 1 (0.32%) GCIH
Quality Assurance & Compliance
1 53 (16.88%) SLA
2 5 (1.59%) ISO/IEC 27001
2 5 (1.59%) COBIT
3 4 (1.27%) QA
4 3 (0.96%) ISO 9001
5 2 (0.64%) DO-178B
6 1 (0.32%) WAI
6 1 (0.32%) BS15000
System Software
1 77 (24.52%) Active Directory
2 21 (6.69%) VMware Infrastructure
3 12 (3.82%) Terminal Services
4 8 (2.55%) vSphere
5 7 (2.23%) VMware ESXi
6 4 (1.27%) NFS
7 3 (0.96%) XenApp
7 3 (0.96%) XenDesktop
8 2 (0.64%) Xen
8 2 (0.64%) UAG
Systems Management
1 33 (10.51%) SCCM
2 22 (7.01%) SCOM
3 10 (3.18%) SCVMM
4 9 (2.87%) Tivoli
5 6 (1.91%) WSUS
5 6 (1.91%) McAfee ePO
6 4 (1.27%) HP SIM
6 4 (1.27%) Hyperic
6 4 (1.27%) Netcool
7 3 (0.96%) OpenView
8 2 (0.64%) ServiceCenter
9 1 (0.32%) Nagios
9 1 (0.32%) Cisco Prime
9 1 (0.32%) Cisco LMS
9 1 (0.32%) Opsview
Vendors
1 104 (33.12%) Microsoft
2 36 (11.46%) Cisco
2 36 (11.46%) VMware
3 20 (6.37%) Citrix
4 18 (5.73%) Oracle
4 18 (5.73%) SAP
5 12 (3.82%) Dell
6 11 (3.50%) Syclo
6 11 (3.50%) HP
6 11 (3.50%) IBM
7 10 (3.18%) BMC
8 9 (2.87%) FrontRange
9 7 (2.23%) Remedy
9 7 (2.23%) SolarWinds
9 7 (2.23%) Red Hat
10 6 (1.91%) Business Objects
10 6 (1.91%) McAfee
11 5 (1.59%) CA
12 4 (1.27%) LANDesk
12 4 (1.27%) Riverbed
Bristol, Avon
OXL Consulting
Salary: From £20,000 to £23,000 per annum
Posted: 2 days ago
Bristol, Avon
Connectus
Salary: £35000 - £40000 per annum + Great Benefits, career progression
Posted: 3 days ago
Devon
Tank Recruitment
Salary: £30000 - £36000 per annum
Posted: 4 days ago
Newquay, Cornwall
Harvey Nash plc
Salary: £25000 - £28000 per annum
Posted: 4 days ago
Bristol, Avon
Mortimer Spinks
Salary: £38000 - £40000 per annum
Posted: 5 days ago
Bournemouth, Dorset
Candidate Source
Salary: From £60,000 to £65,000 per annum + benefits
Posted: 6 days ago
Somerset
Tank Recruitment
Posted: 6 days ago
Wiltshire
Capita - ITMS
Salary: £45000 - £55000 per annum + Benefits
Posted: 14 days ago
Bristol, Avon
SCC
Salary: Competitive
Posted: 21 days ago
Bristol
Computer Futures
Salary: £35000 - £40000 per annum + competitive
Posted: 22 days ago
Bristol
Computer Futures
Salary: £45000 - £50000 per annum + competitive
Posted: 25 days ago
Yeovil, Somerset
Screwfix
Salary: £37k - 45k per year + Benefits
Posted: 26 days ago