The first table below looks at the demand for Service Management skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the South West region.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 91 108 111
Rank change year-on-year
+17 +3
Permanent jobs citing Service Management 167 109 107
As % of all permanent IT jobs located in the South West 2.79% 2.08% 1.94%
As % of the Processes & Methodologies category 3.46% 2.62% 2.49%
Number of salaries quoted 145 88 94
Average salary £41,000 £35,000 £34,500
Average salary % change year-on-year
+17.14% +1.44%
90% offered a salary of more than £22,000 £24,500 £20,500
10% offered a salary of more than £59,400 £67,500 £48,200
UK excluding London average salary £44,500 £42,500 £42,500
% change year-on-year
+4.70% -
Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4826 4155 4301
As % of all permanent IT jobs located in the South West 80.53% 79.29% 77.79%
Number of salaries quoted 3919 3596 3810
Average salary £41,500 £37,500 £40,000
Average salary % change year-on-year
+10.66% -6.25%
90% offered a salary of more than £28,000 £25,500 £27,500
10% offered a salary of more than £60,000 £57,000 £53,250
UK excluding London average salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -
Service Management
England

Service Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South West

Service Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the South West region.

Service Management Salary Trend in the South West

Service Management
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Service Management across the South West region over the 3 months to 22 July 2014.

Service Management Salary Histogram in the South West

Service Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the South West region over the 3 months to 22 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +11 65 £32,500 -13.33% 9
Bristol +19 57 £41,000 -18.00% 2
Gloucestershire +2 16 £48,500 -32.16% 2
Somerset -17 11 £45,000 +28.57% 4
Cornwall +5 6 £55,000 +22.22%
Dorset -22 5 £40,000 +40.35% 4
Devon -10 3 £22,000 -
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 22 July 2014, IT jobs across the South West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 184 (53.96%) ITIL
2 128 (37.54%) ITSM
3 90 (26.39%) Finance
4 84 (24.63%) Windows
5 74 (21.70%) Service Delivery
6 73 (21.41%) SLA
7 68 (19.94%) Active Directory
8 67 (19.65%) Microsoft
9 60 (17.60%) SQL
10 55 (16.13%) MS Office
11 48 (14.08%) Degree
12 46 (13.49%) Security Cleared
13 44 (12.90%) SQL Server
14 43 (12.61%) Stakeholder Management
15 42 (12.32%) VMware
16 39 (11.44%) Change Management
16 39 (11.44%) Root Cause Analysis
17 34 (9.97%) MS Excel
17 34 (9.97%) Project Management
18 33 (9.68%) PRINCE2
18 33 (9.68%) Problem Management
19 32 (9.38%) Incident Management
20 31 (9.09%) Windows Server 2008
21 30 (8.80%) ITIL V3
21 30 (8.80%) Oracle
21 30 (8.80%) Windows XP
21 30 (8.80%) Business Continuity
21 30 (8.80%) Firewall
22 29 (8.50%) Windows Server 2003
22 29 (8.50%) SAN

Service Management
Top Related IT Skills in the South West by Category

For the 6 months to 22 July 2014, IT jobs across the South West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 18 (5.28%) MS Exchange
2 17 (4.99%) IIS
3 10 (2.93%) Exchange Server 2003
4 7 (2.05%) Tomcat
5 4 (1.17%) Blackberry Enterprise Server
6 3 (0.88%) Exchange Server 2013
7 2 (0.59%) SharePoint 2010
7 2 (0.59%) SharePoint
8 1 (0.29%) Apache
8 1 (0.29%) CMS
8 1 (0.29%) Moodle
8 1 (0.29%) Exchange Server 2010
Applications
1 55 (16.13%) MS Office
2 34 (9.97%) MS Excel
3 16 (4.69%) MS PowerPoint
4 10 (2.93%) MS Project
5 5 (1.47%) MS Visio
Business Applications
1 3 (0.88%) Maximo
1 3 (0.88%) SAP CRM
2 2 (0.59%) Remedy ITSM
3 1 (0.29%) Oracle EBS
3 1 (0.29%) assyst
Cloud Services
1 2 (0.59%) SaaS
1 2 (0.59%) Cloud Computing
Communications & Networking
1 30 (8.80%) Firewall
2 29 (8.50%) SAN
3 20 (5.87%) VPN
4 19 (5.57%) NAS
5 18 (5.28%) TCP/IP
6 14 (4.11%) DNS
6 14 (4.11%) DHCP
7 13 (3.81%) WAN
8 10 (2.93%) 4G
9 9 (2.64%) LAN
9 9 (2.64%) VLAN
9 9 (2.64%) Radio Access Network
10 8 (2.35%) LTE
10 8 (2.35%) GSM
10 8 (2.35%) UMTS
10 8 (2.35%) VoIP
11 6 (1.76%) Multicast
12 5 (1.47%) Cisco ASA
13 4 (1.17%) Internet
13 4 (1.17%) EIGRP
Database & Business Intelligence
1 44 (12.90%) SQL Server
2 21 (6.16%) Relational Database
3 18 (5.28%) SQL Server Integration Services
3 18 (5.28%) SQL Server Reporting Services
4 5 (1.47%) Oracle Database
5 4 (1.17%) Data Warehouse
6 3 (0.88%) MS Access
6 3 (0.88%) Data Mining
6 3 (0.88%) PostgreSQL
7 1 (0.29%) MySQL
7 1 (0.29%) Oracle Discoverer
7 1 (0.29%) Oracle BI EE
7 1 (0.29%) SQL Server 2008
Development Applications
1 1 (0.29%) MSI
1 1 (0.29%) Subversion
1 1 (0.29%) Bugzilla
1 1 (0.29%) Team Foundation Server
General
1 90 (26.39%) Finance
2 19 (5.57%) Telecoms
3 9 (2.64%) Retail
3 9 (2.64%) Legal
4 6 (1.76%) Military
4 6 (1.76%) Banking
5 4 (1.17%) Local Government
6 3 (0.88%) Billing
6 3 (0.88%) Aerospace
6 3 (0.88%) Back Office
7 1 (0.29%) Financial Institution
7 1 (0.29%) Front Office
7 1 (0.29%) Advertising
7 1 (0.29%) Marketing
Job Titles
1 60 (17.60%) Consultant
2 56 (16.42%) Analyst
3 35 (10.26%) Technical Consultant
4 34 (9.97%) Service Manager
5 31 (9.09%) ITSM Consultant
6 23 (6.74%) Applications Support
6 23 (6.74%) Support Analyst
7 19 (5.57%) Senior Analyst
7 19 (5.57%) 2nd Line Support
7 19 (5.57%) IT Risk Manager
7 19 (5.57%) Risk Manager
8 18 (5.28%) Business Consultant
8 18 (5.28%) Management Consultant
8 18 (5.28%) Service Management Consultant
9 17 (4.99%) Senior Applications Support Analyst
9 17 (4.99%) Applications Support Analyst
9 17 (4.99%) Senior Support Analyst
10 15 (4.40%) IT Audit Manager
10 15 (4.40%) Audit Manager
10 15 (4.40%) Help Desk Support
Libraries, Frameworks & Software Standards
1 19 (5.57%) XML
2 6 (1.76%) Application Packaging
2 6 (1.76%) .NET
2 6 (1.76%) ASP.NET
3 5 (1.47%) Web Services
3 5 (1.47%) HTML
3 5 (1.47%) CGI
3 5 (1.47%) WebCenter
4 3 (0.88%) Middleware
5 2 (0.59%) CSS
6 1 (0.29%) JSP
6 1 (0.29%) XSL
6 1 (0.29%) .NET Framework
6 1 (0.29%) jQuery
6 1 (0.29%) ASP.NET MVC
6 1 (0.29%) HTML5
6 1 (0.29%) ASP.NET Web Forms
Miscellaneous
1 27 (7.92%) Management Information System
2 18 (5.28%) Computer Science
3 7 (2.05%) PMI
4 6 (1.76%) Mathematics
5 5 (1.47%) Blackberry
6 4 (1.17%) Enterprise Software
6 4 (1.17%) Spread Betting
7 3 (0.88%) Clustering
7 3 (0.88%) CMDB
7 3 (0.88%) Video Conferencing
7 3 (0.88%) EqualLogic
8 2 (0.59%) Statistics
8 2 (0.59%) NHS
9 1 (0.29%) GIS
9 1 (0.29%) Handset
9 1 (0.29%) PDA
9 1 (0.29%) Physics
9 1 (0.29%) iPhone
Operating Systems
1 84 (24.63%) Windows
2 31 (9.09%) Windows Server 2008
3 30 (8.80%) Windows XP
4 29 (8.50%) Windows Server 2003
5 27 (7.92%) UNIX
6 17 (4.99%) Windows Vista
7 15 (4.40%) Linux
8 8 (2.35%) Windows 7
9 6 (1.76%) Windows 8
10 4 (1.17%) Windows Server 2012
10 4 (1.17%) Red Hat Enterprise Linux
11 3 (0.88%) CentOS
11 3 (0.88%) Windows 2000 Server
12 1 (0.29%) Mac OS X
12 1 (0.29%) Solaris
12 1 (0.29%) Apple iOS
Processes & Methodologies
1 184 (53.96%) ITIL
2 128 (37.54%) ITSM
3 74 (21.70%) Service Delivery
4 43 (12.61%) Stakeholder Management
5 39 (11.44%) Change Management
5 39 (11.44%) Root Cause Analysis
6 34 (9.97%) Project Management
7 33 (9.68%) PRINCE2
7 33 (9.68%) Problem Management
8 32 (9.38%) Incident Management
9 30 (8.80%) ITIL V3
9 30 (8.80%) Business Continuity
10 26 (7.62%) Configuration Management
11 25 (7.33%) BCP
11 25 (7.33%) Business Continuity Planning
12 24 (7.04%) Matrix Management
13 21 (6.16%) Disaster Recovery
14 20 (5.87%) Risk Management
14 20 (5.87%) Service Desk Management
15 18 (5.28%) CRM
Programming Languages
1 60 (17.60%) SQL
2 9 (2.64%) PowerShell
3 7 (2.05%) C#
4 6 (1.76%) C
5 3 (0.88%) JavaScript
6 1 (0.29%) Shell Script
6 1 (0.29%) PHP
6 1 (0.29%) Java
6 1 (0.29%) T-SQL
6 1 (0.29%) VBScript
6 1 (0.29%) VB
6 1 (0.29%) VB6
6 1 (0.29%) PHP5
6 1 (0.29%) Bash Shell
Qualifications
1 48 (14.08%) Degree
2 46 (13.49%) Security Cleared
3 24 (7.04%) SC Cleared
3 24 (7.04%) CISSP
4 19 (5.57%) CISA
5 11 (3.23%) ITIL Certification
5 11 (3.23%) DV Cleared
6 7 (2.05%) Microsoft Certification
6 7 (2.05%) PMP
6 7 (2.05%) PMI Certification
6 7 (2.05%) PRINCE2 Practitioner
7 5 (1.47%) Cisco Certification
7 5 (1.47%) CCNP
7 5 (1.47%) MCSE
8 4 (1.17%) VMware Certified Professional (VCP)
8 4 (1.17%) MCP
8 4 (1.17%) CCNA
8 4 (1.17%) PRINCE2 Certification
9 3 (0.88%) MCTS
9 3 (0.88%) MCITP
Quality Assurance & Compliance
1 73 (21.41%) SLA
2 6 (1.76%) ISO/IEC 27001
3 5 (1.47%) HMG Infosec
4 4 (1.17%) QA
5 3 (0.88%) COBIT
6 2 (0.59%) ISO 9001
System Software
1 68 (19.94%) Active Directory
2 23 (6.74%) VMware Infrastructure
3 6 (1.76%) VMware ESXi
4 5 (1.47%) Hyper-V
5 4 (1.17%) vSphere
6 3 (0.88%) Terminal Services
6 3 (0.88%) Microsoft App-V
6 3 (0.88%) Xen
6 3 (0.88%) Forefront TMG
7 2 (0.59%) Microsoft Virtual Server
7 2 (0.59%) ProxySG
7 2 (0.59%) VMware ESX
8 1 (0.29%) NFS
8 1 (0.29%) UAG
8 1 (0.29%) vCloud
Systems Management
1 8 (2.35%) WSUS
2 6 (1.76%) McAfee ePO
3 4 (1.17%) SCCM
4 3 (0.88%) OpenView
4 3 (0.88%) CiscoWorks
4 3 (0.88%) Tivoli
4 3 (0.88%) Netcool
4 3 (0.88%) Backup Exec
4 3 (0.88%) Cisco CUCM
4 3 (0.88%) Puppet
4 3 (0.88%) Opscode Chef
4 3 (0.88%) Vagrant
5 2 (0.59%) Cacti
5 2 (0.59%) Nagios
6 1 (0.29%) OVSD
6 1 (0.29%) Hyperic
Vendors
1 67 (19.65%) Microsoft
2 42 (12.32%) VMware
3 30 (8.80%) Oracle
4 24 (7.04%) Cisco
5 15 (4.40%) SAP
6 12 (3.52%) HP
7 11 (3.23%) Dell
8 9 (2.64%) Altiris
9 8 (2.35%) Citrix
10 7 (2.05%) Remedy
11 6 (1.76%) McAfee
12 5 (1.47%) Red Hat
12 5 (1.47%) IBM
12 5 (1.47%) ArcSight
12 5 (1.47%) ServiceNow
13 3 (0.88%) BMC
13 3 (0.88%) CA
13 3 (0.88%) Cognos
13 3 (0.88%) FrontRange
13 3 (0.88%) LANDesk
Swindon
Hays IT - Uk Posting account
Salary: £40000.00 - £48000.00 per annum + excellent benefits
Posted: 5 hours ago
Bristol
Hays IT - Uk Posting account
Salary: £38000.00 - £44000.00 per annum + excellent benefits
Posted: 5 hours ago
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £20000 - £26000 per annum + ben+training
Posted: 7 hours ago
Bristol, Avon
Global Technology Solutions Ltd
Salary: £33000 - £35000 per annum + bonus+ben
Posted: Yesterday
Gloucester, Gloucestershire
Vodafone Group
Posted: 4 days ago
Taunton, Somerset
UKHO
Salary: £23,680 + benefits
Posted: 4 days ago
Bath, Avon
Connectus
Salary: £40000 - £50000 per annum
Posted: 4 days ago
Bath, Avon
Connectus
Salary: £40000 - £50000 per annum
Posted: 4 days ago
Chippenham, Wiltshire
Redrock Consulting Ltd
Salary: £38000 - £47000 per annum + Excellent Benefits
Posted: 6 days ago
Chippenham
The People Network
Salary: £35000 - £45000 per annum + Suprerb benefits
Posted: 7 days ago
Dorset
Hays IT - Uk Posting account
Salary: £250.00 - £300.00 per annum
Posted: 7 days ago
Swindon, Wiltshire
Prolinx
Salary: Competitive, Depending on Experience
Posted: 13 days ago
Dorset
Computer Futures
Salary: £45000 - £50000 per annum + competitive
Posted: 13 days ago
Swindon, Wiltshire
Prolinx
Salary: Competitive, Depending on Experience
Posted: 21 days ago
Chippenham
The People Network
Salary: £35000 - £45000 per annum + Suprerb benefits
Posted: 21 days ago
Dorset
Computer Futures
Salary: £40000 - £50000 per annum
Posted: 26 days ago
Burton, Dorset
Vodafone
Posted: 30+ days ago
Swindon, Wiltshire
Nationwide
Salary: status car
Posted: 30+ days ago
Bath, Somerset
Resource Solutions Group - Ascentric
Salary: bonus + benefits
Posted: 30+ days ago