The table below looks at the statistics for the 3rd Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support Technician in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Third Line Support Technician
Rank 895 860 875
Rank change year-on-year
-35 +15
Permanent jobs requiring a 3rd Line Support Technician 12 14 18
As % of all permanent IT jobs located in the UK 0.010% 0.013% 0.015%
As % of the Job Titles category 0.011% 0.014% 0.016%
Number of salaries quoted 7 14 18
Average salary £30,500 £37,625 £32,750
Average salary % change year-on-year
-18.93% +14.88%
90% offered a salary of more than £27,500 £29,150 £23,000
10% offered a salary of more than £36,600 £43,900 £35,805
UK excluding London average salary £30,500 £42,500 £30,500
% change year-on-year
-28.23% +39.34%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109120 101188 111394
As % of all permanent IT jobs located in the UK 94.40% 94.25% 95.15%
Number of salaries quoted 88233 84007 95056
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

3rd Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Technician Jobs Demand Trend in the UK

3rd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Technician within the UK.

3rd Line Support Technician Salary Trend in the UK

3rd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support Technician over the 3 months to 2 September 2014 within the UK.

3rd Line Support Technician Salary Histogram in the UK

3rd Line Support Technician
Top 10 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support Technician within the UK over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -32 8 £35,000 -13.58%
London -5 3 £39,000 +20.00%
South East -21 3 - -
Kent - 3 - -
City of London +9 1 - -
North West - 1 £35,000 -
West Midlands - 1 £23,000 -
Staffordshire - 1 £23,000 -
Manchester - 1 £35,000 -
Stoke-on-Trent - 1 £23,000 -

3rd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 2 September 2014, IT jobs within the UK that cited 3rd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Technician in their job title.

1 14 (60.87%) Windows
2 10 (43.48%) MS Excel
2 10 (43.48%) Microsoft
3 9 (39.13%) VMware
4 8 (34.78%) Disaster Recovery
4 8 (34.78%) Firewall
4 8 (34.78%) Windows Server 2003
4 8 (34.78%) ITIL
4 8 (34.78%) VMware Infrastructure
5 6 (26.09%) Windows Server 2012
5 6 (26.09%) MS Office
5 6 (26.09%) MS Exchange
5 6 (26.09%) VPN
6 5 (21.74%) SAN
6 5 (21.74%) LAN
6 5 (21.74%) Symantec
6 5 (21.74%) Norton AntiVirus
6 5 (21.74%) Service Delivery
6 5 (21.74%) Backup Exec
6 5 (21.74%) Windows Server 2008
6 5 (21.74%) Exchange Server 2003
7 4 (17.39%) VLAN
7 4 (17.39%) Mac OS
7 4 (17.39%) Veeam
7 4 (17.39%) Exchange Server 2013
7 4 (17.39%) Wi-Fi
7 4 (17.39%) McAfee
7 4 (17.39%) WAN
7 4 (17.39%) Citrix
7 4 (17.39%) Cisco

3rd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 2 September 2014, IT jobs within the UK that cited 3rd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (26.09%) MS Exchange
2 5 (21.74%) Exchange Server 2003
3 4 (17.39%) Exchange Server 2013
4 2 (8.70%) Lync
4 2 (8.70%) Exchange Server 2010
5 1 (4.35%) SharePoint
5 1 (4.35%) Exchange Server 2007
5 1 (4.35%) Site Server
Applications
1 10 (43.48%) MS Excel
2 6 (26.09%) MS Office
Cloud Services
1 1 (4.35%) Office 365
Communications & Networking
1 8 (34.78%) Firewall
2 6 (26.09%) VPN
3 5 (21.74%) LAN
3 5 (21.74%) SAN
4 4 (17.39%) WAN
4 4 (17.39%) Wi-Fi
4 4 (17.39%) VLAN
5 3 (13.04%) DNS
6 2 (8.70%) DHCP
6 2 (8.70%) Wireless
7 1 (4.35%) IP Telephony
7 1 (4.35%) Cisco IOS
7 1 (4.35%) Network Security
7 1 (4.35%) NAS
7 1 (4.35%) PABX
7 1 (4.35%) Structured Cabling
7 1 (4.35%) PSTN
7 1 (4.35%) VoIP
7 1 (4.35%) WLAN
Database & Business Intelligence
1 2 (8.70%) SQL Server
2 1 (4.35%) SQL Server 2005
2 1 (4.35%) SQL Server 2008
2 1 (4.35%) SQL Server 2012
2 1 (4.35%) MySQL
General
1 1 (4.35%) Banking
Miscellaneous
1 1 (4.35%) Thin Client
1 1 (4.35%) Blackberry
1 1 (4.35%) Management Information System
1 1 (4.35%) Fat Client
Operating Systems
1 14 (60.87%) Windows
2 8 (34.78%) Windows Server 2003
3 6 (26.09%) Windows Server 2012
4 5 (21.74%) Windows Server 2008
5 4 (17.39%) Mac OS
6 2 (8.70%) Windows 7
6 2 (8.70%) Android
7 1 (4.35%) Linux
7 1 (4.35%) Mac OS X
Processes & Methodologies
1 8 (34.78%) ITIL
1 8 (34.78%) Disaster Recovery
2 5 (21.74%) Service Delivery
3 2 (8.70%) Change Management
4 1 (4.35%) Migration
4 1 (4.35%) Business Continuity
4 1 (4.35%) Incident Management
4 1 (4.35%) Change Control
4 1 (4.35%) Software Deployment
4 1 (4.35%) CRM
4 1 (4.35%) Project Management
4 1 (4.35%) Service Management
Programming Languages
1 1 (4.35%) SQL
Qualifications
1 3 (13.04%) Microsoft Certification
2 2 (8.70%) MCITP
2 2 (8.70%) MCP
2 2 (8.70%) CCNA
2 2 (8.70%) Cisco Certification
3 1 (4.35%) CCA
3 1 (4.35%) Citrix Certification
3 1 (4.35%) MCSE
3 1 (4.35%) Degree
3 1 (4.35%) Security Cleared
3 1 (4.35%) CCVP
Quality Assurance & Compliance
1 2 (8.70%) SLA
System Software
1 8 (34.78%) VMware Infrastructure
2 4 (17.39%) Active Directory
3 3 (13.04%) XenApp
4 2 (8.70%) XenDesktop
4 2 (8.70%) vSphere
4 2 (8.70%) Hyper-V
Systems Management
1 5 (21.74%) Norton AntiVirus
1 5 (21.74%) Backup Exec
2 2 (8.70%) SCCM
3 1 (4.35%) SCOM
3 1 (4.35%) WSUS
Vendors
1 10 (43.48%) Microsoft
2 9 (39.13%) VMware
3 5 (21.74%) Symantec
4 4 (17.39%) McAfee
4 4 (17.39%) Citrix
4 4 (17.39%) Cisco
4 4 (17.39%) Veeam
5 3 (13.04%) SonicWALL
6 1 (4.35%) NetApp
6 1 (4.35%) Salesforce.com
6 1 (4.35%) Sun
6 1 (4.35%) HP
6 1 (4.35%) Dell