The first table below looks at the demand for the 3rd Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support Technician in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Third Line Support Technician
Rank 848 888 852
Rank change year-on-year
+40 -36
Permanent jobs requiring a 3rd Line Support Technician 10 8 19
As % of all permanent IT jobs located in the UK 0.009% 0.007% 0.015%
As % of the Job Titles category 0.010% 0.007% 0.016%
Number of salaries quoted 9 7 19
Average salary £32,000 £30,000 £30,000
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £27,500 £27,500 £25,000
10% offered a salary of more than £32,100 £43,700 £37,500
UK excluding London average salary £27,500 £27,500 £31,250
% change year-on-year
- -12.00%
All Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category
101791 114576 116360
As % of all permanent IT jobs located in the UK 94.44% 94.74% 94.25%
Number of salaries quoted 84727 98303 98213
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%

3rd Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support Technician within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Technician Jobs Demand Trend

3rd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Technician within the UK.

3rd Line Support Technician Salary Trend

3rd Line Support Technician
Top 9 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support Technician within the UK over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
England +35 10 £32,000 +6.66%
London +33 6 £32,000 -7.91%
South East +9 3 £27,500 -
High Wycombe - 2 £27,500 -
Buckinghamshire - 2 £27,500 -
West Midlands - 1 £32,000 -
Oxfordshire - 1 - -
Oxford - 1 - -
Coventry - 1 £32,000 -

3rd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs within the UK that cited 3rd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Technician in their job title.

1 18 (90.00%) Windows
2 13 (65.00%) Microsoft
3 11 (55.00%) VMware
4 10 (50.00%) Cisco
5 9 (45.00%) Windows Server 2003
6 7 (35.00%) MS Exchange
6 7 (35.00%) Active Directory
6 7 (35.00%) LAN
7 6 (30.00%) VoIP
7 6 (30.00%) SQL Server
7 6 (30.00%) MS Office
7 6 (30.00%) SAN
7 6 (30.00%) MCITP
7 6 (30.00%) Windows Server 2008
8 5 (25.00%) SCCM
8 5 (25.00%) Microsoft Certification
8 5 (25.00%) MS Excel
9 4 (20.00%) MCSE
9 4 (20.00%) UNIX
9 4 (20.00%) ITIL
9 4 (20.00%) SQL
9 4 (20.00%) WAN
9 4 (20.00%) Firewall
9 4 (20.00%) SCOM
9 4 (20.00%) iSCSI
9 4 (20.00%) Backup Exec
9 4 (20.00%) Windows 8
10 3 (15.00%) NAS
10 3 (15.00%) Windows 7
10 3 (15.00%) Exchange Server 2010

3rd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs within the UK that cited 3rd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (35.00%) MS Exchange
2 3 (15.00%) Exchange Server 2010
3 2 (10.00%) Exchange Server 2003
3 2 (10.00%) Exchange Server 2007
Applications
1 6 (30.00%) MS Office
2 5 (25.00%) MS Excel
3 3 (15.00%) Office 365
Communications & Networking
1 7 (35.00%) LAN
2 6 (30.00%) VoIP
2 6 (30.00%) SAN
3 4 (20.00%) WAN
3 4 (20.00%) Firewall
3 4 (20.00%) iSCSI
4 3 (15.00%) Cisco ASA
4 3 (15.00%) NAS
4 3 (15.00%) TCP/IP
4 3 (15.00%) VPN
5 2 (10.00%) DNS
5 2 (10.00%) Wireless
6 1 (5.000%) VLAN
6 1 (5.000%) Cisco IOS
6 1 (5.000%) Fibre Channel
6 1 (5.000%) DHCP
6 1 (5.000%) Ethernet
6 1 (5.000%) HTTP
6 1 (5.000%) Internet
6 1 (5.000%) 3G
Database & Business Intelligence
1 6 (30.00%) SQL Server
2 2 (10.00%) Oracle 8/8i
3 1 (5.000%) SQL Server 2000
3 1 (5.000%) SQL Server 2005
3 1 (5.000%) MySQL
General
1 3 (15.00%) Banking
2 2 (10.00%) Telecoms
2 2 (10.00%) Finance
3 1 (5.000%) Advertising
3 1 (5.000%) Back Office
Miscellaneous
1 2 (10.00%) Blackberry
1 2 (10.00%) PDA
Operating Systems
1 18 (90.00%) Windows
2 9 (45.00%) Windows Server 2003
3 6 (30.00%) Windows Server 2008
4 4 (20.00%) UNIX
4 4 (20.00%) Windows 8
5 3 (15.00%) Windows 7
5 3 (15.00%) Linux
5 3 (15.00%) Windows XP
6 1 (5.000%) Windows Mobile
6 1 (5.000%) Android
Processes & Methodologies
1 4 (20.00%) ITIL
2 2 (10.00%) CRM
2 2 (10.00%) BCP
2 2 (10.00%) Disaster Recovery
2 2 (10.00%) ITSM
2 2 (10.00%) Business Continuity
2 2 (10.00%) Incident Management
2 2 (10.00%) Continuous Improvement
3 1 (5.000%) Software Deployment
3 1 (5.000%) Project Planning
3 1 (5.000%) Data Management
3 1 (5.000%) Service Delivery
Programming Languages
1 4 (20.00%) SQL
2 1 (5.000%) VBScript
2 1 (5.000%) VB
2 1 (5.000%) PowerShell
Qualifications
1 6 (30.00%) MCITP
2 5 (25.00%) Microsoft Certification
3 4 (20.00%) MCSE
4 3 (15.00%) CCNA
4 3 (15.00%) Cisco Certification
4 3 (15.00%) ITIL Certification
5 2 (10.00%) MCSA
6 1 (5.000%) Degree
6 1 (5.000%) MCP
Quality Assurance & Compliance
1 2 (10.00%) SLA
System Software
1 7 (35.00%) Active Directory
2 2 (10.00%) VMware ESX
2 2 (10.00%) Hyper-V
2 2 (10.00%) vSphere
3 1 (5.000%) VMware ESXi
3 1 (5.000%) XenApp
3 1 (5.000%) XenDesktop
3 1 (5.000%) VMware Infrastructure
3 1 (5.000%) Terminal Services
Systems Management
1 5 (25.00%) SCCM
2 4 (20.00%) SCOM
2 4 (20.00%) Backup Exec
3 1 (5.000%) Norton AntiVirus
3 1 (5.000%) Sysprep
3 1 (5.000%) McAfee ePO
Vendors
1 13 (65.00%) Microsoft
2 11 (55.00%) VMware
3 10 (50.00%) Cisco
4 3 (15.00%) Citrix
5 2 (10.00%) Oracle
5 2 (10.00%) Veeam
5 2 (10.00%) Intel
6 1 (5.000%) Acronis
6 1 (5.000%) HP
6 1 (5.000%) EMC
6 1 (5.000%) Avaya
6 1 (5.000%) Juniper
6 1 (5.000%) NetApp
6 1 (5.000%) Apple
6 1 (5.000%) Symantec
6 1 (5.000%) McAfee