The table below looks at the statistics for Service Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 26 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Feb 2015
Same period 2014 Same period 2013
Service Management
Rank 113 123 150
Rank change year-on-year
+10 +27
Permanent jobs citing Service Management 2657 2458 2082
As % of all permanent IT jobs located in the UK 2.52% 2.31% 1.91%
As % of the Processes & Methodologies category 3.04% 2.80% 2.38%
Number of salaries quoted 1997 1756 1667
Average salary £47,500 £48,000 £45,000
Average salary % change year-on-year
-1.04% +6.66%
90% offered a salary of more than £25,500 £26,500 £26,968
10% offered a salary of more than £72,500 £72,500 £70,000
UK excluding London average salary £45,000 £45,000 £45,000

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
87309 87741 87304
As % of all permanent IT jobs located in the UK 82.85% 82.34% 80.03%
Number of salaries quoted 71233 69554 72985
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £31,500 £30,919 £30,000
10% offered a salary of more than £75,000 £70,000 £75,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 26 February 2015 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 26 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 2510 £47,500 - 318
London +14 978 £55,000 - 107
South East +5 574 £48,000 +6.66% 69
City of London +32 282 £55,000 +1.85% 43
Berkshire +48 232 £60,000 +33.33% 24
North West +24 209 £42,500 +6.25% 31
Yorkshire +13 184 £33,000 -13.15% 25
East of England +28 162 £46,500 +3.33% 22
West Yorkshire +23 159 £35,000 -18.91% 14
South West -3 151 £34,500 -23.33% 23
Surrey -1 122 £45,000 -5.26% 9
West Midlands -11 121 £50,000 +33.33% 23
Leeds +26 116 £33,000 -23.54% 8
Hampshire -5 107 £48,500 +46.96% 14
Reading +28 104 £50,000 -6.97% 6
Cheshire +44 87 £45,000 -2.70% 6
Manchester -14 86 £42,500 +14.86% 17
East Midlands +10 79 £45,000 +9.09% 11
Wiltshire +24 70 £33,750 -25.00% 7
Scotland +17 69 £43,375 -6.21% 7
Buckinghamshire +6 62 £42,500 - 9
Birmingham +17 57 £50,000 +11.11% 4
Bracknell +18 53 £62,500 +66.66% 2
Bedfordshire +22 49 £46,500 +9.41% 5
Milton Keynes +15 44 £45,000 +15.38% 8
Hertfordshire -4 42 £47,500 -5.00% 9
Leicestershire +53 41 £45,000 +69.81% 3
Cambridgeshire +19 36 £37,000 +1.36% 4
Bristol -11 36 £47,500 -6.86% 8
Edinburgh -6 34 £40,000 -7.51% 4

Service Management
Top 30 Related IT Skills

For the 6 months to 26 February 2015, IT jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3513 (64.95%) ITIL
2 1433 (26.49%) Finance
3 1367 (25.27%) Service Delivery
4 1242 (22.96%) Windows
5 1179 (21.80%) Microsoft
6 1037 (19.17%) ITSM
7 988 (18.27%) SLA
8 814 (15.05%) Project Management
9 755 (13.96%) Change Management
10 749 (13.85%) Degree
11 691 (12.78%) MS Excel
12 664 (12.28%) SQL
13 649 (12.00%) Active Directory
14 644 (11.91%) Analytical Skills
15 624 (11.54%) Incident Management
16 620 (11.46%) MS Office
17 597 (11.04%) Problem Management
18 538 (9.95%) PRINCE2
19 508 (9.39%) Security Cleared
20 503 (9.30%) VMware
21 477 (8.82%) SQL Server
21 477 (8.82%) Telecoms
22 476 (8.80%) Stakeholder Management
23 461 (8.52%) Linux
24 455 (8.41%) Cisco
25 454 (8.39%) Continuous Improvement
26 441 (8.15%) ITIL Certification
27 426 (7.88%) UNIX
28 413 (7.64%) Oracle
29 396 (7.32%) SC Cleared

Service Management
Top Related IT Skills by Category

For the 6 months to 26 February 2015, IT jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 229 (4.23%) SharePoint
2 224 (4.14%) MS Exchange
3 193 (3.57%) IIS
4 102 (1.89%) Apache
5 81 (1.50%) Tomcat
6 76 (1.41%) Lync
7 63 (1.16%) Exchange Server 2010
8 56 (1.04%) Blackberry Enterprise Server
9 49 (0.91%) WebSphere
10 47 (0.87%) WebLogic
11 42 (0.78%) IBM Notes
12 30 (0.55%) Exchange Server 2003
13 28 (0.52%) Exchange Server 2007
14 25 (0.46%) JBoss
15 24 (0.44%) Exchange Server 2013
16 23 (0.43%) BizTalk Server
17 22 (0.41%) CMS
18 17 (0.31%) Confluence
19 15 (0.28%) SharePoint 2010
20 12 (0.22%) WebSphere Application Server
Applications
1 691 (12.78%) MS Excel
2 620 (11.46%) MS Office
3 127 (2.35%) MS PowerPoint
4 82 (1.52%) MS Visio
5 51 (0.94%) MS Project
6 19 (0.35%) InfoPath
7 14 (0.26%) Spreadsheet
8 2 (0.037%) Open Workbench
8 2 (0.037%) Photoshop
8 2 (0.037%) SPSS
8 2 (0.037%) Fireworks
Business Applications
1 129 (2.38%) Remedy ITSM
2 33 (0.61%) SAP CRM
3 25 (0.46%) Dynamics CRM
4 24 (0.44%) SAP SM
5 21 (0.39%) Dynamics AX
6 19 (0.35%) assyst
6 19 (0.35%) SAP ERP
7 14 (0.26%) SAP APO
7 14 (0.26%) Agresso
8 10 (0.18%) SAP SD
9 9 (0.17%) SAP Oil and Gas
10 8 (0.15%) Summit
11 7 (0.13%) Cognos Business Intelligence
12 6 (0.11%) Oracle EBS
12 6 (0.11%) Oracle Procure-to-Pay
13 5 (0.092%) Oracle EBS R12
13 5 (0.092%) SAP FI
13 5 (0.092%) SAP PP
14 4 (0.074%) SAP SCM
14 4 (0.074%) SAP MM
Cloud Services
1 142 (2.63%) SaaS
2 58 (1.07%) Microsoft Azure
3 52 (0.96%) Office 365
4 37 (0.68%) Cloud Computing
5 21 (0.39%) Amazon AWS
5 21 (0.39%) PaaS
6 14 (0.26%) Yammer
7 13 (0.24%) IaaS
7 13 (0.24%) Force.com
8 3 (0.055%) Google Apps
9 2 (0.037%) IBM SmartCloud
10 1 (0.018%) SoftLayer
10 1 (0.018%) SuccessFactors
10 1 (0.018%) Amazon EC2
Communications & Networking
1 355 (6.56%) Firewall
2 251 (4.64%) VPN
3 243 (4.49%) TCP/IP
4 240 (4.44%) LAN
5 226 (4.18%) DNS
6 224 (4.14%) WAN
7 204 (3.77%) SAN
8 153 (2.83%) Wireless
9 136 (2.51%) Internet
10 131 (2.42%) MPLS
11 113 (2.09%) DHCP
12 96 (1.77%) VoIP
13 88 (1.63%) VLAN
14 80 (1.48%) Cisco ASA
15 79 (1.46%) Network Security
16 78 (1.44%) SSL
17 74 (1.37%) Broadband
18 66 (1.22%) BGP
19 60 (1.11%) NAS
20 46 (0.85%) EIGRP
Database & Business Intelligence
1 477 (8.82%) SQL Server
2 106 (1.96%) MySQL
3 97 (1.79%) Data Warehouse
4 77 (1.42%) Oracle Database
5 65 (1.20%) Relational Database
6 64 (1.18%) SQL Server Reporting Services
7 50 (0.92%) Data Mining
8 49 (0.91%) SQL Server 2008
9 45 (0.83%) DB2
10 37 (0.68%) SQL Server Integration Services
11 36 (0.67%) Oracle Reports
12 34 (0.63%) Oracle Database 11g
13 33 (0.61%) VLDB
14 30 (0.55%) Oracle BI EE
15 27 (0.50%) Ingres
16 25 (0.46%) Oracle ODI
17 23 (0.43%) SQL Server 2012
17 23 (0.43%) RDBMS
18 18 (0.33%) Crystal Reports
19 17 (0.31%) SQL Server 2005
Development Applications
1 47 (0.87%) JIRA
2 35 (0.65%) Subversion
3 34 (0.63%) Jenkins
4 24 (0.44%) Visual Studio
5 21 (0.39%) VSS/SourceSafe
6 19 (0.35%) Team Foundation Server
7 18 (0.33%) Artifactory
8 13 (0.24%) ClearCase
8 13 (0.24%) ClearQuest
9 11 (0.20%) LoadRunner
9 11 (0.20%) Git (software)
10 10 (0.18%) Oracle Forms
11 8 (0.15%) Selenium
12 7 (0.13%) Atlassian Bamboo
12 7 (0.13%) QuickTest Pro
12 7 (0.13%) WebDriver
12 7 (0.13%) Eclipse
12 7 (0.13%) JMeter
12 7 (0.13%) JProfiler
13 6 (0.11%) Rational Rose
General
1 1433 (26.49%) Finance
2 477 (8.82%) Telecoms
3 300 (5.55%) Banking
4 230 (4.25%) Retail
5 168 (3.11%) Marketing
5 168 (3.11%) Legal
6 141 (2.61%) Law
7 115 (2.13%) Manufacturing
8 104 (1.92%) Financial Institution
9 93 (1.72%) Billing
10 91 (1.68%) Front Office
11 88 (1.63%) Advertising
12 74 (1.37%) Back Office
13 70 (1.29%) Publishing
14 68 (1.26%) Investment Banking
15 43 (0.79%) French Language
15 43 (0.79%) German Language
16 42 (0.78%) Games
17 36 (0.67%) Spanish Language
18 33 (0.61%) Local Government
Job Titles
1 1096 (20.26%) Analyst
2 923 (17.06%) Service Manager
3 390 (7.21%) Delivery Manager
4 375 (6.93%) Consultant
5 362 (6.69%) Support Analyst
6 360 (6.66%) Service Analyst
7 354 (6.54%) Services Delivery Manager
8 302 (5.58%) Architect
9 259 (4.79%) Service Desk Analyst
10 210 (3.88%) Project Manager
11 192 (3.55%) Applications Support
12 160 (2.96%) Support Engineer
13 159 (2.94%) Senior Manager
14 155 (2.87%) Developer
15 154 (2.85%) Administrator
16 136 (2.51%) IT Services Manager
17 134 (2.48%) Problem Manager
18 124 (2.29%) Solutions Architect
19 118 (2.18%) Team Leader
20 115 (2.13%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 177 (3.27%) .NET
2 156 (2.88%) XML
3 147 (2.72%) Web Services
4 145 (2.68%) HTML
5 100 (1.85%) J2EE
6 82 (1.52%) CSS
7 55 (1.02%) ASP.NET
8 54 (1.00%) Middleware
9 39 (0.72%) SOAP
10 36 (0.67%) jQuery
11 30 (0.55%) JSON
12 25 (0.46%) Ajax
13 21 (0.39%) .NET Framework
14 20 (0.37%) REST
15 19 (0.35%) Spring
15 19 (0.35%) COM
16 17 (0.31%) Struts
17 14 (0.26%) Java EE
17 14 (0.26%) Visualforce
18 13 (0.24%) LAMP
Miscellaneous
1 644 (11.91%) Analytical Skills
2 361 (6.67%) Management Information System
3 136 (2.51%) Blackberry
4 109 (2.02%) Computer Science
5 99 (1.83%) CMDB
6 95 (1.76%) Statistics
7 87 (1.61%) Enterprise Software
8 77 (1.42%) PMI
9 63 (1.16%) Life Science
10 57 (1.05%) Client/Server
11 49 (0.91%) Clustering
12 47 (0.87%) Mainframe
13 43 (0.79%) Thin Client
13 43 (0.79%) Fat Client
14 42 (0.78%) Replication
15 41 (0.76%) iPad
15 41 (0.76%) Performance Metrics
16 35 (0.65%) Video Conferencing
17 33 (0.61%) NHS
18 31 (0.57%) Foreign Exchange (FX)
Operating Systems
1 1242 (22.96%) Windows
2 461 (8.52%) Linux
3 426 (7.88%) UNIX
4 359 (6.64%) Windows 7
5 264 (4.88%) Windows Server 2008
6 149 (2.75%) Windows XP
7 140 (2.59%) Solaris
8 137 (2.53%) Windows Server 2003
9 134 (2.48%) Windows Server 2012
10 79 (1.46%) Red Hat Enterprise Linux
11 64 (1.18%) Windows 8
12 61 (1.13%) AIX
13 47 (0.87%) Apple iOS
14 43 (0.79%) Android
15 32 (0.59%) Windows Vista
16 31 (0.57%) CentOS
16 31 (0.57%) Mac OS X
17 19 (0.35%) HPUX
18 15 (0.28%) VMS
19 14 (0.26%) Debian
Processes & Methodologies
1 3513 (64.95%) ITIL
2 1367 (25.27%) Service Delivery
3 1037 (19.17%) ITSM
4 814 (15.05%) Project Management
5 755 (13.96%) Change Management
6 624 (11.54%) Incident Management
7 597 (11.04%) Problem Management
8 538 (9.95%) PRINCE2
9 476 (8.80%) Stakeholder Management
10 454 (8.39%) Continuous Improvement
11 348 (6.43%) Agile Software Development
12 288 (5.32%) ITIL V3
13 267 (4.94%) CRM
14 261 (4.83%) Risk Management
15 246 (4.55%) Configuration Management
16 223 (4.12%) Release Management
17 215 (3.97%) Root Cause Analysis
18 199 (3.68%) Performance Management
19 196 (3.62%) Business Analysis
20 187 (3.46%) Coaching
Programming Languages
1 664 (12.28%) SQL
2 232 (4.29%) Java
3 130 (2.40%) JavaScript
4 128 (2.37%) C
5 107 (1.98%) Perl
6 94 (1.74%) Shell Script
6 94 (1.74%) PowerShell
7 79 (1.46%) C#
8 69 (1.28%) PL/SQL
9 51 (0.94%) T-SQL
10 45 (0.83%) PHP
11 40 (0.74%) Python
12 38 (0.70%) VBScript
13 35 (0.65%) VBA
14 22 (0.41%) VB
15 20 (0.37%) ABAP
15 20 (0.37%) C++
16 16 (0.30%) Bash Shell
17 14 (0.26%) Apex Code
17 14 (0.26%) SOQL
Qualifications
1 749 (13.85%) Degree
2 508 (9.39%) Security Cleared
3 441 (8.15%) ITIL Certification
4 396 (7.32%) SC Cleared
5 237 (4.38%) Microsoft Certification
6 168 (3.11%) MCP
7 150 (2.77%) Cisco Certification
8 146 (2.70%) ITIL Foundation Certificate
9 133 (2.46%) MCSE
10 124 (2.29%) PMI Certification
11 121 (2.24%) ISEB
12 99 (1.83%) CCNA
13 79 (1.46%) CCNP
14 76 (1.41%) DV Cleared
15 72 (1.33%) CISSP
16 63 (1.16%) PMP
17 62 (1.15%) MCSA
18 58 (1.07%) PRINCE2 Certification
19 52 (0.96%) PRINCE2 Practitioner
19 52 (0.96%) ISTQB
Quality Assurance & Compliance
1 988 (18.27%) SLA
2 154 (2.85%) QA
3 146 (2.70%) ISO/IEC 27001
4 82 (1.52%) PCI DSS
5 66 (1.22%) ISO 9001
6 63 (1.16%) COBIT
7 31 (0.57%) Sarbanes-Oxley
8 11 (0.20%) ISO 9000
9 6 (0.11%) ISO 14001
10 4 (0.074%) ISO/IEC 20000
11 3 (0.055%) EMIR
11 3 (0.055%) ISO/IEC 17799
11 3 (0.055%) MiFID
12 2 (0.037%) DO-178B
12 2 (0.037%) BS15000
12 2 (0.037%) PMBOK
12 2 (0.037%) BS25999
13 1 (0.018%) TickIT
13 1 (0.018%) Solvency II
13 1 (0.018%) P3O
System Software
1 649 (12.00%) Active Directory
2 350 (6.47%) VMware Infrastructure
3 138 (2.55%) Hyper-V
4 86 (1.59%) vSphere
5 79 (1.46%) XenApp
6 60 (1.11%) XenDesktop
7 44 (0.81%) VMware ESX
8 37 (0.68%) vCloud
9 27 (0.50%) Terminal Services
10 25 (0.46%) Microsoft App-V
11 21 (0.39%) VMware ESXi
12 17 (0.31%) Xen
13 16 (0.30%) Citrix Presentation Server
14 13 (0.24%) Snort
15 12 (0.22%) Samba
15 12 (0.22%) Oracle RMAN
16 10 (0.18%) XenServer
16 10 (0.18%) NFS
16 10 (0.18%) VMware Workstation
17 7 (0.13%) Oracle RAC
Systems Management
1 191 (3.53%) SCCM
2 112 (2.07%) SCOM
3 73 (1.35%) Nagios
4 50 (0.92%) Puppet
5 44 (0.81%) Tivoli
6 35 (0.65%) Systems Management Server (SMS)
6 35 (0.65%) WSUS
7 32 (0.59%) Tivoli Storage Manager
8 31 (0.57%) OpenView
8 31 (0.57%) Opsview
9 28 (0.52%) HP Quality Center
10 26 (0.48%) Opscode Chef
11 21 (0.39%) Oracle Enterprise Manager
11 21 (0.39%) Norton AntiVirus
12 19 (0.35%) Cisco Prime
12 19 (0.35%) Cisco LMS
13 17 (0.31%) Netcool
14 15 (0.28%) logstash
15 14 (0.26%) Unicenter
15 14 (0.26%) NetBackup
Vendors
1 1179 (21.80%) Microsoft
2 503 (9.30%) VMware
3 455 (8.41%) Cisco
4 413 (7.64%) Oracle
5 342 (6.32%) Citrix
6 315 (5.82%) HP
7 262 (4.84%) Remedy
8 154 (2.85%) SAP
9 149 (2.75%) ServiceNow
10 129 (2.38%) BMC
11 114 (2.11%) IBM
12 109 (2.02%) Red Hat
13 105 (1.94%) EMC
14 84 (1.55%) CheckPoint
15 75 (1.39%) NetApp
16 70 (1.29%) Juniper
17 65 (1.20%) Salesforce.com
18 61 (1.13%) Dell
19 58 (1.07%) SolarWinds
20 57 (1.05%) F5
City, London
Harvey Nash plc
Salary: £45000 - £50000 per annum + Benefits
Posted: 5 hours ago
Cheltenham, Gloucestershire
Informatiq Consulting
Salary: £45000 - £55000 per annum
Posted: 5 hours ago
Reading, Berkshire
CISCO SYSTEMS LTD
Salary: Competitive
Posted: 6 hours ago
London
McGregor Boyall
Salary: £55000 per annum
Posted: 7 hours ago
Bournemouth, Dorset
Vertical IT
Salary: £20000 - £25000 per annum + excellent benefits
Posted: 8 hours ago
Wakefield, West Yorkshire
Vertical IT
Salary: £20000 - £22000 per annum + excellent benefits
Posted: 8 hours ago
Manchester, Lancashire
The Co-operative Group
Salary: From £38,000 to £48,000 per annum
Posted: 9 hours ago
City, London
Lloyds Banking Group
Posted: 9 hours ago
Manchester, Lancashire
The Co-operative Group
Salary: From £32,000 to £40,000 per annum
Posted: 9 hours ago
Manchester, Lancashire
The Co-operative Group
Salary: £Competitive
Posted: 9 hours ago
London
ANSON MCCADE
Salary: From £60,000 to £90,000 per annum plus competitive package
Posted: 10 hours ago
London
Global Technology Solutions Ltd
Salary: £65000 - £80000 per annum + ben+ training
Posted: 11 hours ago
Warrington, Cheshire
Senitor Associates
Salary: £23000 - £25000 per annum
Posted: 11 hours ago
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: From £38,000 to £45,000 per annum dependent on experience
Posted: 12 hours ago
Scunthorpe, South Humberside
Senitor Associates
Salary: £35000 - £45000 per annum + Benefits
Posted: 12 hours ago
Salford, Lancashire
Outsourcery Hosting Ltd
Salary: From £21,000 to £27,000 per annum plus Bonus, Pension and Benefits
Posted: 13 hours ago
West London
Recruitment Genius Ltd
Salary: £25000 - £40000 per annum
Posted: 13 hours ago
City, London
Sanderson
Salary: £32000 - £40000 per annum + benefits
Posted: 14 hours ago
Slough, Berkshire
Global Technology Solutions Ltd
Salary: £45000 - £55000 per annum + ben
Posted: 16 hours ago
Birmingham, West Midlands (County)
Connectus
Salary: £50000 per annum
Posted: Yesterday