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This section looks at the demand for Service Management skills across the UK with a comparison to our Processes & Methodologies category. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the last 3 months to 9 May 2008 with a comparison to the same period last year.

LinkService Management
Location
3 months to 9 May 2008Same period last year
Rank177169
Rank change on same period last yearDown-8
Matching permanent IT job ads23372600
As % of all UK permanent IT job ads sampled1.139 %1.162 %
As % of the category below2.048 %2.140 %
Salaries quoted18382019
Average minimum salary£46,261£45,454
Average salary£49,936£49,148
% change on same period last year+1.60 %
Average maximum salary£53,612£52,843
UK excluding London average salary£44,180£46,335
% change on same period last year-4.65 %
Processes & Methodologies UKProcesses & Methodologies
UK
Matching permanent IT job ads114118121478
As % of all UK permanent IT job ads sampled55.63 %54.28 %
Salaries quoted9269295977
Average minimum salary£43,729£44,771
Average salary£47,851£48,799
% change on same period last year-1.94 %
Average maximum salary£51,974£52,827
UK excluding London average salary£42,984£44,014
% change on same period last year-2.34 %

Service Management
Demand Trend

The chart provides the 3-month moving total starting in 2004 of permanent IT jobs ads citing Service Management across the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Demand Trend

Service Management
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs ads citing Service Management across the UK.

Service Management Salary Trend

Service Management
Salary Histogram

The chart provides a salary histogram for IT jobs citing Service Management across the UK over the past 3 months.

Service Management Salary Histogram

Service Management
Top 30 Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the UK over the past 3 months.

RankLocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
1EnglandDown-92120£49,743+1.31 %
2LondonUp+14750£62,087+12.80 %
3South EastDown-37476£45,780-8.90 %
4North WestDown-30219£37,693-21.29 %
5West MidlandsUp+23193£40,910+12.96 %
6East of EnglandDown-8186£44,871+1.50 %
7HampshireDown-16134£40,279-16.14 %
8HertfordshireUp+5126£45,065-3.15 %
9BerkshireDown-21120£48,605-12.20 %
10South WestUp+13116£38,259+5.76 %
11City of LondonDown-85114£54,122-16.75 %
12SurreyDown-22101£48,340+8.89 %
13BirminghamUp+3097£42,732+22.97 %
14CheshireDown-1289£34,628-13.82 %
15ScotlandUp+5287£47,541-3.47 %
16YorkshireDown-5279£39,420+16.44 %
17ManchesterDown-4475£36,914-29.13 %
18HerefordshireDown-558£39,284+4.53 %
19WiltshireUp+1854£33,129-4.66 %
20Hemel HempsteadDown-352£39,439+1.06 %
21East MidlandsDown-3449£46,112+26.73 %
22West YorkshireDown-3145£38,346+5.24 %
23BasingstokeDown-3339£43,760-2.94 %
24Docklands, LondonUp+3837£59,150+1.98 %
24BuckinghamshireDown-937£49,241+12.71 %
25StainesUp+2036£48,069+18.55 %
26LeedsDown-3035£39,545+11.33 %
26ReadingDown-2835£46,321+9.18 %
27BedfordshireUp+1133£45,230-20.27 %
28GlasgowUp+1227£40,740-17.56 %

Service Management
Top 30 Related IT Skills

Over the past 6 months permanent IT jobs across the UK citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled citing Service Management.

12662 (58.58 %)ITIL
21030 (22.67 %)Service Delivery
3947 (20.84 %)Finance
4639 (14.06 %)SLA
5630 (13.86 %)Project Management
6599 (13.18 %)Microsoft
7585 (12.87 %)ITSM
8562 (12.37 %)Windows
9544 (11.97 %)ITIL Certification
10412 (9.067 %)Telecoms
11385 (8.473 %)PRINCE2
12381 (8.385 %)Degree
13377 (8.297 %)Change Management
14369 (8.121 %)Banking
15299 (6.580 %)Active Directory
16281 (6.184 %)Unix
17280 (6.162 %)MS Excel
18276 (6.074 %)Remedy
19272 (5.986 %)SQL
20264 (5.810 %)Oracle
21234 (5.150 %)Release Management
22228 (5.018 %)SQL Server
23214 (4.710 %)Incident Management
24209 (4.599 %)MS Exchange
25204 (4.489 %).NET
26190 (4.181 %)HP
27188 (4.137 %)SAN
27188 (4.137 %)Configuration Management
28181 (3.983 %)Problem Management
29174 (3.829 %)Microsoft Certification

Service Management
Top Related IT Skills by Category

Over the past 6 months permanent IT jobs across the UK citing Service Management also mentioned the following skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled citing Service Management. Up to 20 skills are shown per category.

Application Development
1204 (4.489 %).NET
2109 (2.399 %)XML
377 (1.695 %)ASP.NET
475 (1.651 %)HTML
569 (1.518 %)ASP
664 (1.408 %)J2EE
757 (1.254 %)WebServices
855 (1.210 %)WebSphere
944 (0.968 %)XSLT
1029 (0.638 %)Middleware
1125 (0.550 %)EDI
1218 (0.396 %)JSP
1315 (0.330 %)CSS
1414 (0.308 %).NET Framework
1511 (0.242 %)Servlets
1511 (0.242 %)SOAP
169 (0.198 %)JDBC
178 (0.176 %)EJB
178 (0.176 %)JMS
186 (0.132 %)ADO.NET
Application Platforms
1209 (4.599 %)MS Exchange
298 (2.157 %)IIS
361 (1.342 %)BizTalk Server
460 (1.320 %)Lotus Notes
550 (1.100 %)Exchange Server 2003
647 (1.034 %)WebLogic
742 (0.924 %)SharePoint
838 (0.836 %)Apache
930 (0.660 %)Exchange Server 2000
1021 (0.462 %)Lotus Domino
1119 (0.418 %)Tomcat
1217 (0.374 %)QuickPlace
1314 (0.308 %)WebSphere MQ
1410 (0.220 %)MQSeries
159 (0.198 %)Exchange Server 2007
168 (0.176 %)SharePoint Portal Server
168 (0.176 %)Exstream Dialogue
176 (0.132 %)Blackberry Enterprise Server
176 (0.132 %)CMS
176 (0.132 %)Documentum
Applications
1280 (6.162 %)MS Excel
2150 (3.301 %)MS Office
379 (1.739 %)MS Visio
463 (1.386 %)MS PowerPoint
524 (0.528 %)MS Project
68 (0.176 %)CA Clarity
72 (0.044 %)AutoCAD
72 (0.044 %)S-PLUS
81 (0.022 %)CATIA
81 (0.022 %)Pro/ENGINEER
81 (0.022 %)Photoshop
Business Applications
182 (1.805 %)Remedy ITSM
237 (0.814 %)assyst
322 (0.484 %)Dynamics CRM
420 (0.440 %)Remedy AR System
519 (0.418 %)MAXIMO
519 (0.418 %)SAP SM
614 (0.308 %)SAP R/3
711 (0.242 %)SAP CRM
89 (0.198 %)Dynamics NAV
89 (0.198 %)Oracle Financials
89 (0.198 %)Navision
98 (0.176 %)SAP Oil and Gas
107 (0.154 %)SAP IS-U
107 (0.154 %)GoldMine
107 (0.154 %)SyteLine
107 (0.154 %)SAP SD
107 (0.154 %)Microsoft CRM
107 (0.154 %)RMDS
116 (0.132 %)Great Plains
116 (0.132 %)WebTrends
Communications & Networking
1188 (4.137 %)SAN
2160 (3.521 %)WAN
3143 (3.147 %)LAN
4126 (2.773 %)Firewall
5118 (2.597 %)TCP/IP
6100 (2.201 %)Internet
767 (1.474 %)VPN
858 (1.276 %)DNS
956 (1.232 %)VoIP
1047 (1.034 %)MPLS
1139 (0.858 %)Network Security
1229 (0.638 %)SMTP
1229 (0.638 %)LDAP
1328 (0.616 %)SDH
1427 (0.594 %)WINS
1524 (0.528 %)DHCP
1622 (0.484 %)LLU
1719 (0.418 %)Intranet
1818 (0.396 %)DWDM
1818 (0.396 %)SNMP
Database & Business Intelligence
1228 (5.018 %)SQL Server
290 (1.981 %)SQL Server 2000
379 (1.739 %)SQL Server 2005
463 (1.386 %)Crystal Reports
556 (1.232 %)RDBMS
640 (0.880 %)BusinessObjects
736 (0.792 %)SQL Server 7
829 (0.638 %)DTS
921 (0.462 %)SQL Server Integration Services
1020 (0.440 %)SQL Server Reporting Services
1020 (0.440 %)Data Mining
1119 (0.418 %)DB2
1216 (0.352 %)MySQL
1315 (0.330 %)Datawarehouse
1315 (0.330 %)ETL
1413 (0.286 %)OLAP
1511 (0.242 %)Oracle 9i
169 (0.198 %)Oracle 8/8i
169 (0.198 %)GIS
178 (0.176 %)Ingres
Development Applications
140 (0.880 %)VSS/SourceSafe
221 (0.462 %)Visual Studio
38 (0.176 %)ClearCase
47 (0.154 %)ClearQuest
56 (0.132 %)TestDirector
65 (0.110 %)LSMW
65 (0.110 %)Ant
74 (0.088 %)Flash
83 (0.066 %)Subversion
83 (0.066 %)StarTeam
92 (0.044 %)WinRunner
92 (0.044 %)LoadRunner
92 (0.044 %)PVCS
92 (0.044 %)InstallShield
101 (0.022 %)JUnit
101 (0.022 %)Eclipse
101 (0.022 %)Oracle Forms
101 (0.022 %)JIRA
General
1947 (20.84 %)Finance
2412 (9.067 %)Telecoms
3369 (8.121 %)Banking
4152 (3.345 %)Health
5137 (3.015 %)Government
6135 (2.971 %)Pensions
7120 (2.641 %)Retail
8113 (2.487 %)Education
9104 (2.289 %)Marketing
1087 (1.915 %)Investment Banking
1185 (1.871 %)Manufacturing
1264 (1.408 %)Insurance
1350 (1.100 %)Financial Institution
1443 (0.946 %)Billing
1541 (0.902 %)Legal
1637 (0.814 %)Back Office
1726 (0.572 %)Electric
1823 (0.506 %)Auditing
1922 (0.484 %)Law
2017 (0.374 %)Front Office
Job Titles
1971 (21.37 %)Service Manager
2748 (16.46 %)Consultant
3688 (15.14 %)Analyst
4391 (8.605 %)Delivery Manager
5373 (8.209 %)Services Delivery Manager
6289 (6.360 %)Management Consultant
7232 (5.106 %)Project Manager
8228 (5.018 %)Service Management Consultant
9177 (3.895 %)Service Analyst
10171 (3.763 %)IT Manager
11157 (3.455 %)Senior Manager
12156 (3.433 %)Support Analyst
13149 (3.279 %)Developer
14146 (3.213 %)Architect
15143 (3.147 %)ITIL Consultant
16128 (2.817 %)Team Leader
17119 (2.619 %)Business Analyst
18107 (2.355 %)Programme Manager
19104 (2.289 %)Support Manager
20102 (2.245 %)Senior Service Manager
Miscellaneous
1167 (3.675 %)Asset Management
278 (1.717 %)Management Information System
372 (1.585 %)CMDB
469 (1.518 %)PMI
555 (1.210 %)Mainframe
643 (0.946 %)AS400
742 (0.924 %)Clustering
831 (0.682 %)Client/Server
930 (0.660 %)Fixed Income
930 (0.660 %)Computer Science
1029 (0.638 %)NHS
1029 (0.638 %)Blackberry
1126 (0.572 %)Replication
1224 (0.528 %)German Language
1322 (0.484 %)Tandem
1421 (0.462 %)EPoS
1519 (0.418 %)IBM Mainframe
1617 (0.374 %)Wiki
1716 (0.352 %)Fat Client
1716 (0.352 %)IPTV
Operating Systems
1562 (12.37 %)Windows
2281 (6.184 %)Unix
3170 (3.741 %)Linux
4157 (3.455 %)Windows Server 2003
583 (1.827 %)Windows XP
672 (1.585 %)Windows NT
770 (1.540 %)Windows 2000
854 (1.188 %)Solaris
928 (0.616 %)AIX
1026 (0.572 %)HPUX
1116 (0.352 %)VMS
128 (0.176 %)zOS
135 (0.110 %)Windows Mobile
144 (0.088 %)Embedded Linux
144 (0.088 %)Windows CE
144 (0.088 %)OpenVMS
152 (0.044 %)OS/400
161 (0.022 %)Mac OS X
161 (0.022 %)MVS
161 (0.022 %)FreeBSD
Processes & Methodologies
12662 (58.58 %)ITIL
21030 (22.67 %)Service Delivery
3630 (13.86 %)Project Management
4585 (12.87 %)ITSM
5385 (8.473 %)PRINCE2
6377 (8.297 %)Change Management
7234 (5.150 %)Release Management
8214 (4.710 %)Incident Management
9188 (4.137 %)Configuration Management
10181 (3.983 %)Problem Management
11164 (3.609 %)Stakeholder Management
12140 (3.081 %)CMMI
13123 (2.707 %)Supplier Management
14119 (2.619 %)Programme Management
15108 (2.377 %)Disaster Recovery
16105 (2.311 %)CRM
1798 (2.157 %)Information Security
1891 (2.003 %)Logistics
1989 (1.959 %)PRINCE
2086 (1.893 %)ERP
Programming Languages
1272 (5.986 %)SQL
2123 (2.707 %)Java
391 (2.003 %)C
481 (1.783 %)C#
565 (1.430 %)JavaScript
664 (1.408 %)VB.NET
758 (1.276 %)VB
839 (0.858 %)PHP
934 (0.748 %)Perl
934 (0.748 %)VBScript
1030 (0.660 %)XPath
1124 (0.528 %)C++
1221 (0.462 %)Transact-SQL
1221 (0.462 %)VB6
1317 (0.374 %)Shell Script
1414 (0.308 %)PL/SQL
1511 (0.242 %)ABAP
1610 (0.220 %)Uniface
1610 (0.220 %)Embedded C
1610 (0.220 %)Embedded C++
Qualifications
1544 (11.97 %)ITIL Certification
2381 (8.385 %)Degree
3174 (3.829 %)Microsoft Certification
4106 (2.333 %)MCSE
591 (2.003 %)MBA
674 (1.629 %)ISEB
772 (1.585 %)MCP
857 (1.254 %)PRINCE2 Certification
939 (0.858 %)PMI Certification
939 (0.858 %)CISSP
1037 (0.814 %)Cisco Certification
1135 (0.770 %)PMP
1230 (0.660 %)MCSA
1328 (0.616 %)CCNA
1328 (0.616 %)PRINCE2 Practitioner
1422 (0.484 %)CCNP
1516 (0.352 %)CISM
1614 (0.308 %)A+ Certification
1713 (0.286 %)Server+ Certification
1713 (0.286 %)HNC
Quality Assurance & Compliance
1639 (14.06 %)SLA
293 (2.047 %)COBIT
364 (1.408 %)QA
448 (1.056 %)ISO27001
518 (0.396 %)BS7799
617 (0.374 %)ISO9000
716 (0.352 %)ISO9001
716 (0.352 %)Sarbanes-Oxley
815 (0.330 %)ISO17799
815 (0.330 %)ISO/IEC 20000
97 (0.154 %)BS25999
105 (0.110 %)BS15000
113 (0.066 %)JSP 440
122 (0.044 %)GxP
131 (0.022 %)TickIT
System Software
1299 (6.580 %)Active Directory
222 (0.484 %)Backup Exec
315 (0.330 %)MetaFrame
412 (0.264 %)Terminal Services
511 (0.242 %)Citrix Presentation Server
610 (0.220 %)NetBackup
78 (0.176 %)VMware ESX
86 (0.132 %)Tivoli Workload Scheduler
94 (0.088 %)Terminal Server
94 (0.088 %)NFS
103 (0.066 %)Novell eDirectory
103 (0.066 %)ISA Server
103 (0.066 %)AquaLogic
112 (0.044 %)Microsoft Virtual Server
121 (0.022 %)Oracle RAC
Systems Management
175 (1.651 %)Tivoli
266 (1.452 %)OpenView
346 (1.012 %)Netcool
427 (0.594 %)Unicenter
523 (0.506 %)MOM
621 (0.462 %)Netcool/Proviso
621 (0.462 %)ServiceCenter
715 (0.330 %)Systems Management Server (SMS)
814 (0.308 %)Netcool/OMNIbus
814 (0.308 %)OVSD
910 (0.220 %)WSUS
910 (0.220 %)CONTROL-M
108 (0.176 %)OpenView Configuration Management
116 (0.132 %)BMC PATROL
116 (0.132 %)Nagios
116 (0.132 %)Tivoli Monitoring
125 (0.110 %)BMC Performance Manager
134 (0.088 %)CiscoWorks
143 (0.066 %)Tivoli Storage Manager
143 (0.066 %)Nessus
Vendors
1599 (13.18 %)Microsoft
2276 (6.074 %)Remedy
3264 (5.810 %)Oracle
4190 (4.181 %)HP
5171 (3.763 %)SAP
6127 (2.795 %)VMware
7126 (2.773 %)Cisco
8106 (2.333 %)IBM
9103 (2.267 %)BMC
1099 (2.179 %)Citrix
1165 (1.430 %)EMC
1261 (1.342 %)Lotus
1357 (1.254 %)CA
1440 (0.880 %)Business Objects
1537 (0.814 %)VERITAS
1636 (0.792 %)Peregrine
1636 (0.792 %)Sun
1730 (0.660 %)BEA
1829 (0.638 %)Siebel
1925 (0.550 %)Aspective
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