The table below looks at the statistics for Service Management skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 28 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
28 May 2016
Same period 2015 Same period 2014
Service Management
Rank 130 111 141
Rank change year-on-year
-19 +30
Permanent jobs citing Service Management 2469 2823 2623
As % of all permanent IT jobs located in the UK 2.48% 2.61% 2.22%
As % of the Processes & Methodologies category 2.82% 3.02% 2.60%
Number of salaries quoted 1798 2059 2014
Median salary £47,500 £48,000 £47,500
Median salary % change year-on-year
-1.04% +1.05%
90% offered a salary of more than £26,583 £27,500 £27,500
10% offered a salary of more than £72,500 £72,500 £71,500
UK excluding London median salary £42,091 £45,000 £45,600
% change year-on-year
-6.46% -1.31%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
87589 93360 100944
As % of all permanent IT jobs located in the UK 87.87% 86.37% 85.34%
Number of salaries quoted 73004 75835 82109
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £31,500 £31,000
10% offered a salary of more than £75,000 £72,500 £75,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend

The demand trend of job ads citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 28 May 2016 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 28 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -20 2319 £47,500 -1.20% 229
London +6 936 £55,000 - 69
South East -51 397 £50,000 +11.11% 46
West Midlands +37 251 £39,500 -18.55% 17
Yorkshire +2 174 £40,500 +8.00% 25
Birmingham +44 157 £50,000 -9.09% 8
North West +1 155 £45,000 +4.65% 30
City of London -27 150 £52,500 -4.54% 22
West Yorkshire +1 142 £42,000 +12.00% 24
South West -39 135 £41,500 +1.21% 20
East of England +14 134 £47,500 - 8
Berkshire -42 121 £53,000 -3.63% 14
East Midlands +4 112 £37,500 -10.01% 7
Leeds +5 102 £42,000 +5.00% 17
Manchester -1 100 £45,000 +15.38% 19
Surrey -25 93 £52,500 +28.04% 7
Hampshire +5 87 £40,000 -16.23% 11
Hertfordshire +66 68 £45,000 -20.00% 5
Scotland +1 60 £37,500 -8.53% 12
Bristol -4 50 £44,250 -23.04% 5
Nottinghamshire +11 48 £41,883 -9.93% 3
Nottingham +9 45 £42,091 -9.48% 3
Shropshire +13 31 £30,000 +81.81%
Cheshire +9 31 £30,000 -33.33% 4
Reading -41 31 £46,500 -7.00% 7
Buckinghamshire +9 29 £47,000 +34.28% 3
Derbyshire +11 28 £35,500 -21.11%
Wiltshire -22 28 £41,500 +3.75% 1
Glasgow -3 27 £23,625 -41.66% 2
Edinburgh +5 26 £38,750 -3.12% 9

Service Management
Top 30 Related IT Skills

For the 6 months to 28 May 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Management.

1 3268 (66.54%) ITIL
2 1317 (26.82%) ITSM
3 1269 (25.84%) Finance
4 1192 (24.27%) Windows
5 1170 (23.82%) Service Delivery
6 1082 (22.03%) Microsoft
7 883 (17.98%) SLA
8 859 (17.49%) Project Management
9 836 (17.02%) Change Management
10 712 (14.50%) Active Directory
11 631 (12.85%) SQL
12 615 (12.52%) Degree
13 591 (12.03%) Problem Management
14 590 (12.01%) MS Excel
15 588 (11.97%) Incident Management
16 581 (11.83%) Linux
17 554 (11.28%) ITIL V3
18 534 (10.87%) Cisco
19 521 (10.61%) SQL Server
20 513 (10.45%) PRINCE2
21 507 (10.32%) MS Office
22 506 (10.30%) Oracle
23 490 (9.98%) VMware
24 485 (9.88%) Windows Server
25 483 (9.84%) Analytical Skills
26 459 (9.35%) Continuous Improvement
27 423 (8.61%) Citrix
28 422 (8.59%) Agile Software Development
29 412 (8.39%) ITIL Certification
29 412 (8.39%) Data Centre

Service Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 240 (4.89%) MS Exchange
2 237 (4.83%) SharePoint
3 154 (3.14%) Exchange Server 2010
4 134 (2.73%) IIS
5 110 (2.24%) Skype for Business
6 70 (1.43%) Exchange Server 2013
6 70 (1.43%) Tomcat
7 69 (1.41%) Apache
8 52 (1.06%) Blackberry Enterprise Server
9 48 (0.98%) JBoss
10 47 (0.96%) WebSphere
11 38 (0.77%) WordPress
12 37 (0.75%) Exchange Server 2007
13 32 (0.65%) OpenStack
14 29 (0.59%) IBM Notes
15 28 (0.57%) CMS
16 22 (0.45%) SharePoint Server
17 19 (0.39%) MS Project Server
18 17 (0.35%) SharePoint 2010
19 15 (0.31%) WebLogic
Applications
1 590 (12.01%) MS Excel
2 507 (10.32%) MS Office
3 60 (1.22%) MS PowerPoint
4 55 (1.12%) MS Project
5 46 (0.94%) MS Visio
6 9 (0.18%) Spreadsheet
7 5 (0.10%) SPSS
8 4 (0.081%) InfoPath
9 2 (0.041%) Acrobat
10 1 (0.020%) Adobe Creative Suite
10 1 (0.020%) Stata
Business Applications
1 148 (3.01%) Remedy ITSM
2 65 (1.32%) Dynamics CRM
3 38 (0.77%) Oracle EBS
4 31 (0.63%) assyst
5 21 (0.43%) Dynamics AX
6 16 (0.33%) SAP BPC
7 15 (0.31%) Eloqua
7 15 (0.31%) SAP FI
8 13 (0.26%) Oracle Applications
8 13 (0.26%) Oracle ERP
9 12 (0.24%) Unit4 Business World
10 10 (0.20%) Cognos Planning
10 10 (0.20%) ResourceLink
11 9 (0.18%) Payment Gateway
11 9 (0.18%) SAP HR
11 9 (0.18%) SAP SM
12 8 (0.16%) SAP CS
12 8 (0.16%) SAP ERP
12 8 (0.16%) SAP FI-AP
12 8 (0.16%) SAP FI-GL
Cloud Services
1 205 (4.17%) Office 365
2 198 (4.03%) Amazon AWS
3 159 (3.24%) Microsoft Azure
4 137 (2.79%) SaaS
5 76 (1.55%) IaaS
6 75 (1.53%) Mimecast
7 60 (1.22%) Cloud Computing
8 59 (1.20%) PaaS
9 45 (0.92%) Amazon EC2
10 38 (0.77%) Virtual Private Cloud
11 17 (0.35%) AWS CloudFormation
12 16 (0.33%) Yammer
13 8 (0.16%) SuccessFactors
14 6 (0.12%) DigitalOcean
14 6 (0.12%) Linode
15 5 (0.10%) iTunes
16 3 (0.061%) Azure Active Directory
16 3 (0.061%) GitHub
16 3 (0.061%) Google Apps
16 3 (0.061%) iPaaS
Communications & Networking
1 353 (7.19%) Firewall
2 259 (5.27%) LAN
3 250 (5.09%) VPN
4 227 (4.62%) DNS
5 224 (4.56%) WAN
6 194 (3.95%) SAN
7 187 (3.81%) TCP/IP
8 148 (3.01%) Internet
9 133 (2.71%) DHCP
10 120 (2.44%) MPLS
11 114 (2.32%) VoIP
12 101 (2.06%) Wireless
13 79 (1.61%) Intranet
14 71 (1.45%) Network Security
15 57 (1.16%) Wi-Fi
16 53 (1.08%) Cisco Nexus
16 53 (1.08%) NAS
16 53 (1.08%) Unified Communications
17 48 (0.98%) LDAP
18 43 (0.88%) IP Telephony
Database & Business Intelligence
1 521 (10.61%) SQL Server
2 150 (3.05%) MySQL
3 114 (2.32%) Relational Database
4 91 (1.85%) Oracle Database
4 91 (1.85%) SQL Server Reporting Services
5 87 (1.77%) SQL Server 2008
6 74 (1.51%) DB2
7 67 (1.36%) Oracle Reports
8 61 (1.24%) Big Data
9 57 (1.16%) SQL Server Integration Services
10 54 (1.10%) Data Warehouse
11 51 (1.04%) RDBMS
12 49 (1.00%) SQL Server 2012
13 47 (0.96%) BusinessObjects
14 40 (0.81%) NoSQL
15 37 (0.75%) MongoDB
16 33 (0.67%) Oracle Discoverer
16 33 (0.67%) PostgreSQL
17 28 (0.57%) GIS
18 27 (0.55%) SAP BW
Development Applications
1 70 (1.43%) Jenkins
2 60 (1.22%) Git (software)
3 47 (0.96%) JIRA
4 37 (0.75%) Oracle Forms
5 35 (0.71%) Ant
6 33 (0.67%) Subversion
7 32 (0.65%) Team Foundation Server
8 27 (0.55%) Maven
9 22 (0.45%) Vagrant
10 19 (0.39%) Hudson
11 17 (0.35%) Sonatype Nexus
12 14 (0.29%) Eclipse
13 13 (0.26%) FishEye
14 12 (0.24%) Visual Studio
15 11 (0.22%) LoadRunner
15 11 (0.22%) MSI
15 11 (0.22%) Selenium
16 9 (0.18%) ERwin
17 8 (0.16%) JUnit
17 8 (0.16%) Talend Open Studio
General
1 1269 (25.84%) Finance
2 322 (6.56%) Banking
3 320 (6.52%) Retail
4 311 (6.33%) Telecoms
5 248 (5.05%) Legal
6 213 (4.34%) Law
7 148 (3.01%) Marketing
8 86 (1.75%) Manufacturing
9 81 (1.65%) Publishing
10 72 (1.47%) Billing
11 71 (1.45%) Investment Banking
12 62 (1.26%) Front Office
13 49 (1.00%) Back Office
14 43 (0.88%) Advertising
15 42 (0.86%) Financial Institution
16 30 (0.61%) Local Government
17 27 (0.55%) German Language
18 18 (0.37%) International Banking
19 17 (0.35%) Games
20 13 (0.26%) Retail Banking
Job Titles
1 1056 (21.50%) Analyst
2 716 (14.58%) Service Manager
3 452 (9.20%) Service Analyst
4 394 (8.02%) IT Manager
5 309 (6.29%) Delivery Manager
6 298 (6.07%) Architect
7 296 (6.03%) Support Analyst
8 288 (5.86%) Consultant
8 288 (5.86%) Services Delivery Manager
9 269 (5.48%) Service Desk Analyst
10 242 (4.93%) IT Services Manager
11 224 (4.56%) Applications Support
12 216 (4.40%) Team Leader
13 196 (3.99%) ITIL Manager
14 183 (3.73%) Project Manager
15 178 (3.62%) Support Engineer
16 166 (3.38%) Administrator
17 142 (2.89%) Developer
18 139 (2.83%) ITIL Service Manager
19 138 (2.81%) IT Analyst
Libraries, Frameworks & Software Standards
1 211 (4.30%) .NET
2 201 (4.09%) Web Services
3 196 (3.99%) XML
4 175 (3.56%) HTML
5 123 (2.50%) CSS
6 94 (1.91%) Middleware
7 90 (1.83%) SOAP
8 74 (1.51%) REST
9 51 (1.04%) ASP.NET
10 43 (0.88%) JSON
11 42 (0.86%) .NET Framework
12 40 (0.81%) J2EE
13 34 (0.69%) Ajax
14 30 (0.61%) jQuery
15 27 (0.55%) Java EE
15 27 (0.55%) Spring
16 26 (0.53%) XSLT
17 19 (0.39%) FIX Protocol
18 18 (0.37%) ActiveMQ
18 18 (0.37%) ELK Stack
Miscellaneous
1 483 (9.84%) Analytical Skills
2 412 (8.39%) Data Centre
3 410 (8.35%) Management Information System
4 199 (4.05%) Computer Science
5 157 (3.20%) CMDB
6 78 (1.59%) Blackberry
7 59 (1.20%) Replication
8 57 (1.16%) Enterprise Software
9 55 (1.12%) Fintech
10 53 (1.08%) PMI
10 53 (1.08%) Statistics
11 52 (1.06%) Clustering
12 50 (1.02%) iPad
13 44 (0.90%) Client/Server
14 43 (0.88%) Performance Metrics
15 42 (0.86%) EMC VNX
16 41 (0.83%) Driving Licence
16 41 (0.83%) Smartphone
17 37 (0.75%) Life Science
18 36 (0.73%) iPhone
Operating Systems
1 1192 (24.27%) Windows
2 581 (11.83%) Linux
3 485 (9.88%) Windows Server
4 360 (7.33%) Windows 7
5 308 (6.27%) Unix
6 234 (4.76%) Windows Server 2008
7 160 (3.26%) Windows Server 2012
8 112 (2.28%) Red Hat Enterprise Linux
9 105 (2.14%) Windows Server 2003
10 72 (1.47%) Windows 8
11 68 (1.38%) Windows XP
12 65 (1.32%) CentOS
13 45 (0.92%) AIX
14 42 (0.86%) Solaris
15 39 (0.79%) Android
16 38 (0.77%) Windows 10
17 29 (0.59%) Apple iOS
18 28 (0.57%) HPUX
19 27 (0.55%) Mac OS X
20 18 (0.37%) SUSE
Processes & Methodologies
1 3268 (66.54%) ITIL
2 1317 (26.82%) ITSM
3 1170 (23.82%) Service Delivery
4 859 (17.49%) Project Management
5 836 (17.02%) Change Management
6 591 (12.03%) Problem Management
7 588 (11.97%) Incident Management
8 554 (11.28%) ITIL V3
9 513 (10.45%) PRINCE2
10 459 (9.35%) Continuous Improvement
11 422 (8.59%) Agile Software Development
12 404 (8.23%) Stakeholder Management
13 255 (5.19%) CRM
14 237 (4.83%) Service Design
15 230 (4.68%) Configuration Management
16 226 (4.60%) Release Management
17 219 (4.46%) Mentoring
18 204 (4.15%) Process Improvement
19 202 (4.11%) Root Cause Analysis
20 199 (4.05%) ERP
Programming Languages
1 631 (12.85%) SQL
2 220 (4.48%) Java
3 193 (3.93%) PowerShell
4 169 (3.44%) JavaScript
5 120 (2.44%) C#
6 104 (2.12%) Shell Script
7 86 (1.75%) T-SQL
8 82 (1.67%) PL/SQL
9 81 (1.65%) Python
10 71 (1.45%) Perl
11 70 (1.43%) C
12 61 (1.24%) Bash Shell
13 58 (1.18%) Ruby
14 31 (0.63%) PHP
15 18 (0.37%) VB
16 17 (0.35%) Groovy
16 17 (0.35%) Korn
16 17 (0.35%) VB.NET
17 16 (0.33%) C++
18 15 (0.31%) VBScript
Qualifications
1 615 (12.52%) Degree
2 412 (8.39%) ITIL Certification
3 301 (6.13%) Security Cleared
4 275 (5.60%) Microsoft Certification
5 229 (4.66%) Cisco Certification
6 197 (4.01%) SC Cleared
7 175 (3.56%) CCNA
8 141 (2.87%) MCSE
9 131 (2.67%) MCP
10 130 (2.65%) PMI Certification
11 116 (2.36%) CCNP
12 109 (2.22%) ISEB
13 103 (2.10%) CISSP
14 93 (1.89%) PMP
15 83 (1.69%) MCSA
16 74 (1.51%) ITIL Foundation Certificate
17 67 (1.36%) DV Cleared
18 56 (1.14%) MCITP
18 56 (1.14%) VMware Certified Professional (VCP)
19 54 (1.10%) MCDST
Quality Assurance & Compliance
1 883 (17.98%) SLA
2 126 (2.57%) QA
3 100 (2.04%) ISO/IEC 27001
4 95 (1.93%) COBIT
5 49 (1.00%) ISO 9001
6 38 (0.77%) Data Quality
7 34 (0.69%) Sarbanes-Oxley
8 32 (0.65%) ISO/IEC 20000
9 27 (0.55%) PCI DSS
10 13 (0.26%) PMBOK
11 11 (0.22%) ISO22301
12 6 (0.12%) ISO 14001
12 6 (0.12%) ISO 9000
12 6 (0.12%) Solvency II
13 5 (0.10%) TickIT
14 3 (0.061%) HIPAA
14 3 (0.061%) ISAE 3402
14 3 (0.061%) P3O
15 2 (0.041%) HMG Security Policy Framework
15 2 (0.041%) SAS 70
System Software
1 712 (14.50%) Active Directory
2 336 (6.84%) VMware Infrastructure
3 122 (2.48%) vSphere
4 101 (2.06%) Hyper-V
5 63 (1.28%) XenApp
6 56 (1.14%) XenDesktop
7 47 (0.96%) VMware ESX
8 21 (0.43%) Terminal Services
8 21 (0.43%) VMware ESXi
9 19 (0.39%) Microsoft App-V
10 17 (0.35%) vCloud
11 12 (0.24%) KVM
11 12 (0.24%) Terminal Server
12 11 (0.22%) Firmware
13 10 (0.20%) Microsoft Virtual Server
13 10 (0.20%) VMware Server
14 9 (0.18%) Veritas Cluster Server
14 9 (0.18%) VirtualBox
14 9 (0.18%) Xen
14 9 (0.18%) XenServer
Systems Management
1 188 (3.83%) SCCM
2 83 (1.69%) Puppet
3 66 (1.34%) Nagios
3 66 (1.34%) SCOM
4 51 (1.04%) Opscode Chef
5 44 (0.90%) WSUS
6 43 (0.88%) SCVMM
7 29 (0.59%) Systems Management Server (SMS)
8 22 (0.45%) Ansible
9 21 (0.43%) Tivoli
10 20 (0.41%) Backup Exec
11 17 (0.35%) Graphite
11 17 (0.35%) ZABBIX
12 16 (0.33%) Norton AntiVirus
12 16 (0.33%) Zenoss
13 15 (0.31%) Opsview
13 15 (0.31%) Tivoli Storage Manager
14 14 (0.29%) Control-M
14 14 (0.29%) FortiGate
14 14 (0.29%) Uchiwa
Vendors
1 1082 (22.03%) Microsoft
2 534 (10.87%) Cisco
3 506 (10.30%) Oracle
4 490 (9.98%) VMware
5 423 (8.61%) Citrix
6 291 (5.93%) HP
7 277 (5.64%) ServiceNow
8 252 (5.13%) Remedy
9 173 (3.52%) IBM
10 171 (3.48%) SAP
11 152 (3.10%) Red Hat
12 148 (3.01%) BMC
13 142 (2.89%) Juniper
14 132 (2.69%) CheckPoint
15 129 (2.63%) EMC
16 113 (2.30%) NetApp
17 87 (1.77%) Mitel
18 82 (1.67%) SolarWinds
19 61 (1.24%) Dell
20 60 (1.22%) LANDesk
Bath, Avon
Harvey Nash plc
Salary: £30000 - £35000 per annum + Bonus + great hols + pension
Posted: Yesterday
London
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: Yesterday
Liverpool, Merseyside
Sanderson
Posted: Yesterday
Camberley, Surrey
ARC IT Recruitment Ltd
Salary: From £45,000 to £50,000 per annum
Posted: Yesterday
Bristol, Avon
Sanderson
Salary: £25000.00 - £30000.00 per annum
Posted: Yesterday
South West London
Logic Engagements Ltd
Salary: £47000 - £55000 per annum + bonus, pension, private health
Posted: Yesterday
London
Michael Page Technology
Salary: £60000 - £65000 per annum + Benefits
Posted: Yesterday
Hertfordshire
IT Retail People Ltd
Salary: Unspecified Excellent Package, Health Care, Bonus, Pension
Posted: Yesterday
London
Logic Engagements Ltd
Salary: £35000 - £40000 per annum + Benefits
Posted: 2 days ago
West Midlands
Harvey Nash plc
Salary: £65000 - £80000 per annum + Car, Bonus, Pension
Posted: Yesterday
Newbury, Berkshire
Spring Technology
Posted: Yesterday
Staines, Middlesex
Spring Technology
Posted: Yesterday
Trowbridge, Wiltshire
Spring Technology
Posted: Yesterday
Coventry, West Midlands (County)
Candour Solutions
Salary: Excellent plus benefits
Posted: 2 days ago
High Wycombe, Buckinghamshire
FT Select
Salary: From £45,000 to £50,000 per annum plus car, bonus and benefits
Posted: Yesterday
South West
Lorien Resourcing
Salary: Neg. + car + bonus + pension
Posted: 2 days ago
Manchester, Lancashire
Uniting Ambition
Salary: £20k - 24k per year
Posted: Yesterday
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £43,000 per annum Plus Benefits
Posted: 3 days ago
Bristol, Avon
Southern Lights Recruitment
Salary: £25000 - £30000 per annum + Excellent Benefits
Posted: 2 days ago
Hull, North Humberside
Fruition IT Resources Limited
Salary: £22000 - £27000 per annum + Benefits
Posted: Yesterday
Salford, Lancashire
Michael Page Technology
Salary: £45000 - £50000 per annum + Benefits
Posted: 2 days ago
Altrincham, Cheshire
Rullion IT Plus
Salary: £45000 - £50000 per annum
Posted: 4 days ago
Coventry, West Midlands (County)
Ampersand Consulting
Salary: £35000 per annum + Benefits
Posted: 4 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Unspecified
Posted: 3 days ago
City, London
Plan-net
Salary: Unspecified Market rate
Posted: Yesterday
London
Harvey Nash plc
Salary: £28000 - £30000 per annum + + Package
Posted: 5 days ago
Glasgow, Lanarkshire
Harvey Nash plc
Salary: £36000 - £47000 per annum + Benefits, Bonus
Posted: Yesterday
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: £28,000 - £35,000 DOE
Posted: 3 days ago
City, London
Senitor Associates
Posted: 3 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £42000 - £45000 per annum
Posted: 3 days ago