The table below looks at the statistics for Service Management skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 20 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Service Management
UK
Rank 115 134 125
Rank change year-on-year
+19 -9
Permanent jobs citing Service Management 2220 2421 2588
As % of all permanent IT jobs located in the UK 2.63% 2.42% 2.46%
As % of the Processes & Methodologies category 2.98% 2.76% 2.86%
Number of salaries quoted 1624 1834 2012
Median salary £47,500 £47,500 £47,500
90% offered a salary of more than £27,000 £25,250 £25,000
10% offered a salary of more than £75,000 £75,000 £73,500
UK excluding London median salary £45,000 £42,500 £45,000
% change year-on-year
+5.88% -5.55%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
74379 87644 90527
As % of all permanent IT jobs located in the UK 88.14% 87.68% 86.05%
Number of salaries quoted 61268 72885 74721
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,500 £31,000
10% offered a salary of more than £77,000 £72,500 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend

The demand trend of job ads citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 20 January 2017 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +20 2111 £47,500 - 191
London +12 836 £55,000 - 68
South East +15 395 £47,500 +5.55% 28
North West +15 199 £44,000 +14.28% 15
South West +15 184 £40,000 +6.66% 12
West Midlands +16 147 £45,000 +2.27% 34
East of England +21 141 £48,625 -4.14% 6
Yorkshire -7 123 £33,500 -9.50% 16
Berkshire +14 120 £62,500 +25.00% 3
City of London -17 103 £45,000 -10.00% 15
Manchester -23 102 £44,000 +14.25% 12
Birmingham +28 101 £47,380 -5.24% 10
West Yorkshire +21 96 £34,000 -5.55% 12
Surrey -5 89 £45,000 +40.62% 7
East Midlands +27 80 £43,027 +13.22% 5
Hampshire +11 79 £38,400 -23.20% 11
Leeds +18 73 £30,000 -17.80% 9
Essex +28 64 £60,000 +20.00%
Gloucestershire +17 63 £37,000 +2.06% 5
Bristol +30 58 £46,500 -6.06% 1
Cheshire +43 54 £45,000 +38.46% 3
Maidenhead +23 43 £65,000 +44.44% 1
Gloucester +10 40 £30,000 - 3
Reading -1 38 £65,000 +34.02%
Fareham +29 36 £31,000 -6.06% 5
Northamptonshire +21 36 £42,500 +102.38%
Cambridgeshire +17 34 £45,000 - 1
Wales +5 34 £40,000 +6.66% 2
Merseyside 0 34 £44,000 +25.71%
Chelmsford - 34 £61,500 -

Service Management
Top 30 Related IT Skills

For the 6 months to 20 January 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Management.

1 3035 (66.09%) ITIL
2 1283 (27.94%) ITSM
3 1111 (24.19%) Windows
4 1109 (24.15%) Finance
5 1047 (22.80%) Service Delivery
6 994 (21.65%) Microsoft
7 777 (16.92%) Project Management
7 777 (16.92%) SLA
8 740 (16.11%) Active Directory
9 717 (15.61%) MS Excel
10 618 (13.46%) Incident Management
11 615 (13.39%) Agile Software Development
12 610 (13.28%) Change Management
13 599 (13.04%) ITIL V3
14 592 (12.89%) MS Office
15 576 (12.54%) Degree
16 536 (11.67%) Problem Management
17 487 (10.61%) Cisco
18 486 (10.58%) PRINCE2
19 483 (10.52%) Data Centre
20 479 (10.43%) Continuous Improvement
21 453 (9.86%) Linux
21 453 (9.86%) VMware
22 449 (9.78%) Stakeholder Management
23 446 (9.71%) SQL
24 437 (9.52%) Analytical Skills
25 424 (9.23%) Citrix
25 424 (9.23%) Management Information System
26 415 (9.04%) Windows Server
27 385 (8.38%) Security Cleared

Service Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 281 (6.12%) MS Exchange
2 173 (3.77%) SharePoint
3 143 (3.11%) Exchange Server 2010
4 90 (1.96%) IIS
5 68 (1.48%) Tomcat
6 67 (1.46%) Apache
7 55 (1.20%) Skype for Business
8 44 (0.96%) Confluence
9 40 (0.87%) CMS
10 37 (0.81%) Exchange Server 2013
11 36 (0.78%) SharePoint 2013
12 31 (0.68%) Blackberry Enterprise Server
12 31 (0.68%) Exchange Server 2007
13 22 (0.48%) JBoss
14 21 (0.46%) WebSphere
15 19 (0.41%) Exchange Server 2003
16 18 (0.39%) SharePoint Server
17 17 (0.37%) IBM Notes
18 12 (0.26%) BizTalk Server
19 11 (0.24%) SharePoint 2010
Applications
1 717 (15.61%) MS Excel
2 592 (12.89%) MS Office
3 123 (2.68%) MS PowerPoint
4 41 (0.89%) MS Visio
5 34 (0.74%) MS Project
6 9 (0.20%) Spreadsheet
7 8 (0.17%) Adobe Creative Suite
7 8 (0.17%) Final Cut Pro
7 8 (0.17%) SOLIDWORKS
8 6 (0.13%) AutoCAD
9 2 (0.044%) Maya
9 2 (0.044%) Siemens NX
10 1 (0.022%) HipChat
Business Applications
1 55 (1.20%) Remedy ITSM
2 49 (1.07%) assyst
3 40 (0.87%) Dynamics CRM
4 18 (0.39%) SAP HR
5 17 (0.37%) Maximo
6 14 (0.30%) SAP FI
6 14 (0.30%) Sentinel
7 12 (0.26%) Dynamics AX
7 12 (0.26%) Dynamics NAV
8 9 (0.20%) Primavera
8 9 (0.20%) SAP CO
8 9 (0.20%) SAP FI/CO
8 9 (0.20%) SAP MM
8 9 (0.20%) SAP PM
8 9 (0.20%) SAP QM
8 9 (0.20%) SAP SD
9 8 (0.17%) Bloomberg TOMS
9 8 (0.17%) Veritas eDiscovery
10 5 (0.11%) SAP BPC
10 5 (0.11%) SAP ERP
Cloud Services
1 188 (4.09%) Amazon AWS
2 187 (4.07%) Office 365
3 177 (3.85%) Microsoft Azure
4 137 (2.98%) IaaS
5 129 (2.81%) PaaS
6 89 (1.94%) SaaS
7 84 (1.83%) Cloud Computing
8 61 (1.33%) Amazon EC2
9 56 (1.22%) Mimecast
10 17 (0.37%) Slack
11 11 (0.24%) Virtual Private Cloud
12 7 (0.15%) GitHub
13 6 (0.13%) Amazon S3
13 6 (0.13%) Azure Active Directory
13 6 (0.13%) iTunes
14 5 (0.11%) G Suite
14 5 (0.11%) OpenShift
14 5 (0.11%) Yammer
15 4 (0.087%) AWS CloudFormation
16 3 (0.065%) Google Drive
Communications & Networking
1 303 (6.60%) DNS
2 301 (6.55%) Firewall
3 264 (5.75%) WAN
4 259 (5.64%) VPN
5 254 (5.53%) LAN
6 224 (4.88%) TCP/IP
7 213 (4.64%) DHCP
8 165 (3.59%) Internet
9 136 (2.96%) Network Security
10 134 (2.92%) SAN
11 116 (2.53%) Wireless
12 79 (1.72%) WLAN
13 73 (1.59%) VoIP
14 66 (1.44%) VLAN
15 64 (1.39%) Intrusion Detection
16 52 (1.13%) Cisco Nexus
16 52 (1.13%) MPLS
17 50 (1.09%) Cisco ASA
17 50 (1.09%) HTTP
18 49 (1.07%) Wi-Fi
Database & Business Intelligence
1 358 (7.80%) SQL Server
2 93 (2.03%) MySQL
3 73 (1.59%) SQL Server Integration Services
4 71 (1.55%) DB2
5 70 (1.52%) SQL Server Reporting Services
6 66 (1.44%) Relational Database
7 45 (0.98%) SQL Server 2008
8 40 (0.87%) Oracle Database
9 33 (0.72%) Data Warehouse
10 29 (0.63%) Big Data
10 29 (0.63%) SQL Server 2005
11 25 (0.54%) Hadoop
12 22 (0.48%) BusinessObjects
12 22 (0.48%) GIS
13 20 (0.44%) SQL Server 2012
14 16 (0.35%) MongoDB
14 16 (0.35%) PostgreSQL
14 16 (0.35%) RDBMS
15 15 (0.33%) QlikView
16 12 (0.26%) Oracle Database 12c
Development Applications
1 54 (1.18%) JIRA
2 38 (0.83%) Jenkins
3 29 (0.63%) Team Foundation Server
4 28 (0.61%) Rational DOORS
5 26 (0.57%) Git (software)
6 19 (0.41%) Visual Studio
7 18 (0.39%) LoadRunner
8 16 (0.35%) Hudson
9 14 (0.30%) HP UFT
10 13 (0.28%) Cucumber
10 13 (0.28%) Subversion
11 9 (0.20%) MSI
11 9 (0.20%) TeamCity
12 8 (0.17%) Eclipse
12 8 (0.17%) InstallShield
12 8 (0.17%) Maven
13 6 (0.13%) JMeter
13 6 (0.13%) JUnit
13 6 (0.13%) Selenium
14 5 (0.11%) Talend Open Studio
General
1 1109 (24.15%) Finance
2 270 (5.88%) Retail
3 257 (5.60%) Telecoms
4 209 (4.55%) Legal
5 188 (4.09%) Banking
6 160 (3.48%) Law
7 151 (3.29%) Publishing
8 104 (2.26%) Marketing
9 73 (1.59%) Manufacturing
10 61 (1.33%) Billing
11 58 (1.26%) Advertising
12 55 (1.20%) Back Office
13 44 (0.96%) Financial Institution
14 36 (0.78%) Front Office
15 24 (0.52%) Investment Banking
16 23 (0.50%) Local Government
17 19 (0.41%) French Language
18 17 (0.37%) Games
19 16 (0.35%) International Banking
20 15 (0.33%) German Language
Job Titles
1 969 (21.10%) Analyst
2 578 (12.59%) Service Manager
3 393 (8.56%) Service Analyst
4 340 (7.40%) Architect
5 311 (6.77%) IT Manager
6 284 (6.18%) Support Analyst
7 269 (5.86%) Service Desk Analyst
8 230 (5.01%) Consultant
9 209 (4.55%) IT Services Manager
10 204 (4.44%) Delivery Manager
11 193 (4.20%) Solutions Architect
12 184 (4.01%) Developer
13 176 (3.83%) Services Delivery Manager
14 169 (3.68%) IT Analyst
14 169 (3.68%) Support Engineer
15 158 (3.44%) ITIL Manager
16 154 (3.35%) 2nd Line Support
17 139 (3.03%) Applications Support
18 131 (2.85%) IT Support
19 120 (2.61%) Administrator
Libraries, Frameworks & Software Standards
1 181 (3.94%) Web Services
2 180 (3.92%) HTML
3 175 (3.81%) .NET
4 156 (3.40%) XML
5 149 (3.24%) CSS
6 65 (1.42%) Middleware
7 56 (1.22%) SOAP
8 46 (1.00%) Ajax
9 45 (0.98%) REST
10 34 (0.74%) JSON
11 28 (0.61%) Software Packaging
12 26 (0.57%) HTML5
13 25 (0.54%) .NET Framework
13 25 (0.54%) ASP.NET
13 25 (0.54%) jQuery
14 21 (0.46%) AngularJS
15 20 (0.44%) J2EE
15 20 (0.44%) Spring
16 18 (0.39%) Twitter Bootstrap
17 17 (0.37%) CSS3
Miscellaneous
1 483 (10.52%) Data Centre
2 437 (9.52%) Analytical Skills
3 424 (9.23%) Management Information System
4 227 (4.94%) Computer Science
5 155 (3.38%) CMDB
6 126 (2.74%) NHS
7 119 (2.59%) Video Conferencing
8 105 (2.29%) Virtual Team
9 73 (1.59%) Blackberry
10 70 (1.52%) User Experience
11 67 (1.46%) BYOD
12 59 (1.28%) Statistics
13 52 (1.13%) Mathematics
14 47 (1.02%) Driving Licence
14 47 (1.02%) PMI
15 41 (0.89%) Enterprise Software
16 38 (0.83%) Performance Metrics
17 35 (0.76%) Clustering
18 31 (0.68%) CESG
19 30 (0.65%) iPad
Operating Systems
1 1111 (24.19%) Windows
2 453 (9.86%) Linux
3 415 (9.04%) Windows Server
4 366 (7.97%) Windows 7
5 251 (5.47%) Unix
6 248 (5.40%) Windows Server 2008
7 192 (4.18%) Windows Server 2012
8 113 (2.46%) Windows Server 2003
9 77 (1.68%) Solaris
10 72 (1.57%) Windows 10
10 72 (1.57%) Windows 8
11 61 (1.33%) Windows XP
12 58 (1.26%) Android
13 57 (1.24%) Red Hat Enterprise Linux
14 52 (1.13%) Apple iOS
15 37 (0.81%) AIX
15 37 (0.81%) OpenVMS
16 32 (0.70%) CentOS
17 31 (0.68%) Mac OS X
18 28 (0.61%) Windows 2000
Processes & Methodologies
1 3035 (66.09%) ITIL
2 1283 (27.94%) ITSM
3 1047 (22.80%) Service Delivery
4 777 (16.92%) Project Management
5 618 (13.46%) Incident Management
6 615 (13.39%) Agile Software Development
7 610 (13.28%) Change Management
8 599 (13.04%) ITIL V3
9 536 (11.67%) Problem Management
10 486 (10.58%) PRINCE2
11 479 (10.43%) Continuous Improvement
12 449 (9.78%) Stakeholder Management
13 294 (6.40%) Service Design
14 280 (6.10%) Line Management
15 247 (5.38%) Presales
16 234 (5.10%) Risk Management
17 222 (4.83%) Information Security
18 201 (4.38%) Configuration Management
19 198 (4.31%) Programme Management
20 197 (4.29%) DevOps
Programming Languages
1 446 (9.71%) SQL
2 195 (4.25%) JavaScript
3 184 (4.01%) C#
4 180 (3.92%) PowerShell
5 167 (3.64%) Java
6 138 (3.01%) C
7 90 (1.96%) PHP
8 76 (1.66%) Python
9 58 (1.26%) T-SQL
10 47 (1.02%) Bash Shell
11 43 (0.94%) Shell Script
11 43 (0.94%) VB.NET
12 39 (0.85%) Perl
13 30 (0.65%) PL/SQL
13 30 (0.65%) VB
14 29 (0.63%) VBA
15 25 (0.54%) Ruby
16 16 (0.35%) VBScript
17 13 (0.28%) VB6
17 13 (0.28%) XPath
Qualifications
1 576 (12.54%) Degree
2 385 (8.38%) Security Cleared
3 380 (8.28%) ITIL Certification
4 253 (5.51%) Microsoft Certification
5 233 (5.07%) Cisco Certification
6 175 (3.81%) SC Cleared
7 171 (3.72%) CCNA
8 154 (3.35%) PMP
9 144 (3.14%) PMI Certification
10 143 (3.11%) DV Cleared
11 124 (2.70%) MCSE
12 115 (2.50%) ISEB
13 92 (2.00%) CISSP
14 90 (1.96%) CCNP
15 89 (1.94%) MCP
16 82 (1.79%) ITIL Foundation Certificate
17 77 (1.68%) MCSA
18 71 (1.55%) MCITP
19 69 (1.50%) CISM
20 51 (1.11%) PRINCE2 Certification
Quality Assurance & Compliance
1 777 (16.92%) SLA
2 169 (3.68%) QA
3 113 (2.46%) ISO/IEC 27001
4 93 (2.03%) PCI DSS
5 76 (1.66%) COBIT
6 50 (1.09%) Sarbanes-Oxley
7 32 (0.70%) ISO 9001
8 21 (0.46%) Data Quality
9 20 (0.44%) ISO/IEC 17799
10 16 (0.35%) RMADS
11 9 (0.20%) JSP 440
11 9 (0.20%) PMBOK
12 8 (0.17%) HMG Infosec
13 6 (0.13%) ISO 9000
14 4 (0.087%) Dodd-Frank
14 4 (0.087%) GxP
14 4 (0.087%) ISO/IEC 20000
14 4 (0.087%) ISO22301
15 3 (0.065%) BS7799
15 3 (0.065%) Solvency II
System Software
1 740 (16.11%) Active Directory
2 346 (7.53%) VMware Infrastructure
3 91 (1.98%) Hyper-V
4 74 (1.61%) Virtual Machines
5 66 (1.44%) XenApp
6 59 (1.28%) vSphere
7 39 (0.85%) VMware ESX
8 34 (0.74%) XenDesktop
9 27 (0.59%) Microsoft App-V
10 22 (0.48%) Virtual Desktop
11 21 (0.46%) vCloud
12 15 (0.33%) Virtual Servers
12 15 (0.33%) VMware ESXi
13 13 (0.28%) Terminal Server
14 10 (0.22%) Docker
15 9 (0.20%) BlackBerry Internet Service
16 8 (0.17%) Microsoft Virtual Server
16 8 (0.17%) XenServer
17 7 (0.15%) Tivoli Workload Scheduler
17 7 (0.15%) Veritas Volume Manager
Systems Management
1 215 (4.68%) SCCM
2 70 (1.52%) SCOM
3 55 (1.20%) SCVMM
4 47 (1.02%) AirWatch
4 47 (1.02%) NetBackup
5 45 (0.98%) Puppet
6 34 (0.74%) Nagios
7 29 (0.63%) Tivoli
8 27 (0.59%) Opscode Chef
9 26 (0.57%) Backup Exec
10 23 (0.50%) WSUS
11 20 (0.44%) Ansible
11 20 (0.44%) Cisco CUCM
12 13 (0.28%) SCOrch
12 13 (0.28%) Systems Management Server (SMS)
13 12 (0.26%) Microsoft Clustering
13 12 (0.26%) Microsoft Data Protection Manager
14 11 (0.24%) Control-M
14 11 (0.24%) Microsoft Intune
15 10 (0.22%) SCDPM
Vendors
1 994 (21.65%) Microsoft
2 487 (10.61%) Cisco
3 453 (9.86%) VMware
4 424 (9.23%) Citrix
5 324 (7.06%) ServiceNow
6 272 (5.92%) Oracle
7 258 (5.62%) HP
8 170 (3.70%) Juniper
9 160 (3.48%) SAP
10 150 (3.27%) NetApp
11 131 (2.85%) IBM
12 115 (2.50%) CheckPoint
13 111 (2.42%) Remedy
14 94 (2.05%) BMC
15 91 (1.98%) EMC
16 83 (1.81%) Red Hat
17 75 (1.63%) Mitel
18 72 (1.57%) Dell
19 70 (1.52%) Apple
20 55 (1.20%) F5
Wilmslow, Cheshire
Resource Management
Salary: £48000 - £60000 per annum
Posted: 11 hours ago
London
Maclean Moore Consulting
Salary: From £50,000 to £70,000 per annum Bonus, Pension, Healthcare, Life Cov
Posted: 5 hours ago
Hereford, Herefordshire
360 Resourcing Solutions
Salary: £25k - 32k per year + Superb Benefits
Posted: 12 hours ago
Stratford-Upon-Avon, Warwickshire
Spring Technology
Salary: £45000.00 - £50000.00 per annum + car allowance
Posted: 10 hours ago
Hemel Hempstead, Hertfordshire
Polar Recruitment
Salary: £42000 - £47000 per annum + + Benefits
Posted: 9 hours ago
Bolton, Lancashire
Sopra Steria Recruitment
Salary: Up to £35,000 per annum + benefits
Posted: 9 hours ago
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: up to £65K + Car + Excellent Benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: up to £65K + Car + Excellent Benefits
Posted: Yesterday
Hinckley, Leicestershire
Sopra Steria Recruitment
Salary: Up to £48,000 per annum + 15% flex + benefits
Posted: 9 hours ago
West London
Royal College of Art
Salary: From £26,463 to £29,413 per annum
Posted: 12 hours ago
London
First Point
Salary: £45000.00 - £55000.00 per annum + Bonus + Benefits
Posted: 11 hours ago
Hampshire
Redrock Consulting Ltd
Salary: £90000 - £110000 per annum + Excellent Benefits + Bonus
Posted: Yesterday
South East London
University of the Arts London
Salary: £27,801 - 33,938 per year + Excellent Benefits
Posted: 17 hours ago
Hampshire
DCL Search & Selection
Salary: £65000 - £70000 per annum + Car Allowance
Posted: 9 hours ago
Birmingham, West Midlands (County)
ReThink Recruitment
Salary: £48000 - £550000 per annum + great benefits package
Posted: Yesterday
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £32,000 per annum Plus Benefits
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Crimson Ltd
Salary: £30000 - £35000 per annum + pension, healthcare, car allowance
Posted: 9 hours ago
Manchester, Lancashire
onezeero.
Salary: £40000 per annum + bens
Posted: Yesterday
Manchester, Lancashire
GCI Com
Salary: Competitive
Posted: 10 hours ago
Manchester, Lancashire
Head Resourcing
Salary: £21000 - £30000 per annum + Benefits
Posted: Yesterday
Warrington, Cheshire
Sopra Steria Recruitment
Salary: Unspecified Competitive salary + excellent benefits
Posted: 9 hours ago
Hemel Hempstead, Hertfordshire
Sopra Steria Recruitment
Salary: Up to £45,000 per annum + benefits
Posted: 9 hours ago
London
HAYS INFORMATION TECHNOLOGY
Posted: Yesterday
Southampton, Hampshire
Sanderson
Salary: £90000 - £95000 per annum + excellent benefits
Posted: 15 hours ago
Livingston, West Lothian
Search Consultancy
Salary: £22000 - £30000 per annum
Posted: Yesterday
Hereford, Herefordshire
360 Resourcing Solutions
Salary: £25k - 30k per year + Superb Benefits
Posted: 11 hours ago
Bracknell, Berkshire
Global Technology Solutions Ltd
Salary: £20000 - £21000 per annum
Posted: 16 hours ago
Guildford, Surrey
Spring Technology
Salary: £45000.00 - £50000.00 per annum + company benefits
Posted: Yesterday
Belfast, County Antrim
Sopra Steria Recruitment
Salary: Unspecified
Posted: 2 days ago
City, London
I3
Salary: £70000 - £75000 per annum + bonus + benefits
Posted: 2 days ago