The table below looks at the statistics for Service Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 110 121 147
Rank change year-on-year
+11 +26
Permanent jobs citing Service Management 2840 2716 2116
As % of all permanent IT jobs located in the UK 2.63% 2.41% 1.96%
As % of the Processes & Methodologies category 3.16% 2.92% 2.44%
Number of salaries quoted 2055 1999 1653
Average salary £48,500 £50,000 £46,500
Average salary % change year-on-year
-3.00% +7.52%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £72,500 £72,000 £70,000
UK excluding London average salary £45,000 £45,000 £45,000

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
89980 92954 86606
As % of all permanent IT jobs located in the UK 83.18% 82.35% 80.11%
Number of salaries quoted 72926 74482 71399
Average salary £50,000 £47,500 £45,000
Average salary % change year-on-year
+5.26% +5.55%
90% offered a salary of more than £32,000 £30,500 £30,000
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London average salary £43,500 £42,500 £40,000
% change year-on-year
+2.35% +6.25%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 30 March 2015 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +17 2677 £48,500 -3.00% 270
London +10 1044 £55,000 - 83
South East +3 608 £50,000 +5.26% 55
City of London +36 328 £51,750 -5.90% 21
Berkshire +31 275 £57,500 +9.52% 14
Yorkshire +18 213 £37,250 -6.87% 27
North West +40 200 £42,500 +6.25% 31
South West -6 186 £37,500 -19.35% 21
West Yorkshire +28 174 £37,375 -13.41% 20
East of England +38 167 £46,500 -0.53% 11
Reading +11 133 £50,000 -13.04% 3
West Midlands -5 128 £47,500 +5.55% 17
Leeds +28 121 £33,000 -22.35% 15
Hampshire +3 119 £48,250 +25.32% 11
Surrey -27 107 £45,000 -5.26% 10
East Midlands +19 102 £44,500 +10.07% 8
Manchester -5 88 £40,000 +12.67% 17
Wiltshire +7 74 £37,500 -16.66% 5
Cheshire +37 64 £45,000 +7.14% 8
Scotland +22 63 £40,500 -7.95% 11
Bedfordshire +50 56 £46,500 +9.41% 2
Bracknell +27 55 £62,500 +66.66% 2
Birmingham +5 54 £50,000 -4.76% 8
Buckinghamshire -13 54 £42,500 -8.10% 6
Bristol -6 50 £55,000 +7.84% 8
Leicestershire +61 47 £45,000 -13.46% 3
Cambridgeshire +47 46 £47,500 +18.75% 3
Milton Keynes +6 37 £50,000 +28.20% 1
Southampton +15 36 £47,500 +66.66% 3
Bradford +12 36 £37,500 - 1

Service Management
Top 30 Related IT Skills

For the 6 months to 30 March 2015, IT jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3576 (65.51%) ITIL
2 1435 (26.29%) Service Delivery
3 1417 (25.96%) Finance
4 1266 (23.19%) Windows
5 1242 (22.75%) Microsoft
6 1104 (20.22%) ITSM
7 1010 (18.50%) SLA
8 826 (15.13%) Project Management
9 777 (14.23%) Degree
10 707 (12.95%) Change Management
11 705 (12.91%) Active Directory
12 702 (12.86%) MS Excel
13 668 (12.24%) SQL
14 652 (11.94%) Analytical Skills
15 639 (11.71%) MS Office
16 637 (11.67%) Problem Management
17 614 (11.25%) Incident Management
18 542 (9.93%) Security Cleared
19 533 (9.76%) PRINCE2
20 516 (9.45%) VMware
21 489 (8.96%) SQL Server
21 489 (8.96%) ITIL Certification
22 487 (8.92%) Linux
23 474 (8.68%) Continuous Improvement
24 462 (8.46%) Cisco
24 462 (8.46%) Stakeholder Management
25 461 (8.44%) Telecoms
26 410 (7.51%) SC Cleared
27 406 (7.44%) Management Information System
27 406 (7.44%) Oracle

Service Management
Top Related IT Skills by Category

For the 6 months to 30 March 2015, IT jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 243 (4.45%) MS Exchange
2 239 (4.38%) SharePoint
3 181 (3.32%) IIS
4 112 (2.05%) Apache
5 93 (1.70%) Lync
6 80 (1.47%) Tomcat
7 76 (1.39%) Exchange Server 2010
8 73 (1.34%) Blackberry Enterprise Server
9 61 (1.12%) WebSphere
10 49 (0.90%) WebLogic
11 44 (0.81%) IBM Notes
12 38 (0.70%) Exchange Server 2003
13 36 (0.66%) Exchange Server 2007
14 32 (0.59%) JBoss
15 27 (0.49%) CMS
16 26 (0.48%) Exchange Server 2013
17 23 (0.42%) BizTalk Server
18 16 (0.29%) Confluence
18 16 (0.29%) SharePoint 2010
19 14 (0.26%) Documentum
Applications
1 702 (12.86%) MS Excel
2 639 (11.71%) MS Office
3 129 (2.36%) MS PowerPoint
4 83 (1.52%) MS Visio
5 52 (0.95%) MS Project
6 16 (0.29%) Spreadsheet
7 14 (0.26%) InfoPath
8 2 (0.037%) Open Workbench
8 2 (0.037%) Photoshop
8 2 (0.037%) SPSS
8 2 (0.037%) Acrobat
8 2 (0.037%) Fireworks
Business Applications
1 142 (2.60%) Remedy ITSM
2 33 (0.60%) SAP SM
3 26 (0.48%) SAP CRM
4 25 (0.46%) SAP ERP
5 24 (0.44%) Dynamics CRM
6 20 (0.37%) Dynamics AX
7 18 (0.33%) assyst
8 15 (0.27%) SAP APO
9 14 (0.26%) Agresso
10 12 (0.22%) Summit
11 8 (0.15%) Oracle EBS
11 8 (0.15%) SAP MM
12 7 (0.13%) SAP FI
12 7 (0.13%) Cognos Business Intelligence
13 6 (0.11%) SAP Oil and Gas
13 6 (0.11%) Oracle Procure-to-Pay
13 6 (0.11%) SAP CO
13 6 (0.11%) SAP FI/CO
14 5 (0.092%) SAP CS
14 5 (0.092%) Oracle EBS R12
Cloud Services
1 144 (2.64%) SaaS
2 75 (1.37%) Office 365
3 72 (1.32%) Microsoft Azure
4 36 (0.66%) Cloud Computing
5 34 (0.62%) Amazon AWS
6 22 (0.40%) PaaS
7 13 (0.24%) Yammer
7 13 (0.24%) IaaS
8 12 (0.22%) Force.com
9 6 (0.11%) AWS CloudFormation
10 5 (0.092%) Amazon EC2
11 3 (0.055%) Google Apps
11 3 (0.055%) Google Cloud Platform
12 2 (0.037%) IBM SmartCloud
13 1 (0.018%) IBM Blueworks
13 1 (0.018%) SoftLayer
Communications & Networking
1 327 (5.99%) Firewall
2 238 (4.36%) LAN
3 233 (4.27%) VPN
4 225 (4.12%) TCP/IP
5 222 (4.07%) WAN
6 218 (3.99%) SAN
7 208 (3.81%) DNS
8 148 (2.71%) Wireless
9 138 (2.53%) Internet
10 113 (2.07%) MPLS
11 111 (2.03%) DHCP
12 92 (1.69%) VoIP
13 89 (1.63%) Cisco ASA
14 83 (1.52%) VLAN
15 77 (1.41%) Network Security
15 77 (1.41%) Broadband
16 71 (1.30%) SSL
17 61 (1.12%) NAS
18 60 (1.10%) BGP
19 52 (0.95%) Intranet
Database & Business Intelligence
1 489 (8.96%) SQL Server
2 113 (2.07%) MySQL
3 86 (1.58%) Data Warehouse
4 79 (1.45%) Oracle Database
5 74 (1.36%) Relational Database
6 72 (1.32%) SQL Server Reporting Services
7 53 (0.97%) SQL Server 2008
8 50 (0.92%) DB2
9 48 (0.88%) SQL Server Integration Services
10 41 (0.75%) Oracle Reports
11 40 (0.73%) Data Mining
12 36 (0.66%) Oracle Database 11g
13 33 (0.60%) Ingres
14 28 (0.51%) RDBMS
15 27 (0.49%) Big Data
15 27 (0.49%) SQL Server 2012
15 27 (0.49%) Oracle BI EE
16 23 (0.42%) VLDB
17 22 (0.40%) SQL Server Analysis Services
18 21 (0.38%) Oracle ODI
Development Applications
1 43 (0.79%) JIRA
2 29 (0.53%) Visual Studio
2 29 (0.53%) Jenkins
3 28 (0.51%) Subversion
4 27 (0.49%) VSS/SourceSafe
5 24 (0.44%) Team Foundation Server
6 13 (0.24%) ClearCase
6 13 (0.24%) ClearQuest
7 12 (0.22%) LoadRunner
7 12 (0.22%) Oracle Forms
7 12 (0.22%) Selenium
7 12 (0.22%) Artifactory
8 11 (0.20%) WebDriver
8 11 (0.20%) Git (software)
9 7 (0.13%) JProfiler
9 7 (0.13%) Rational DOORS
9 7 (0.13%) JMeter
10 6 (0.11%) Ant
10 6 (0.11%) Atlassian Bamboo
11 4 (0.073%) Hudson
General
1 1417 (25.96%) Finance
2 461 (8.44%) Telecoms
3 331 (6.06%) Banking
4 247 (4.52%) Retail
5 170 (3.11%) Marketing
6 163 (2.99%) Legal
7 161 (2.95%) Law
8 126 (2.31%) Manufacturing
9 110 (2.02%) Financial Institution
10 106 (1.94%) Front Office
11 103 (1.89%) Advertising
12 85 (1.56%) Investment Banking
13 77 (1.41%) Billing
13 77 (1.41%) Back Office
14 61 (1.12%) Publishing
15 47 (0.86%) Games
16 44 (0.81%) German Language
17 42 (0.77%) French Language
18 35 (0.64%) Spanish Language
19 31 (0.57%) Local Government
Job Titles
1 1147 (21.01%) Analyst
2 955 (17.49%) Service Manager
3 415 (7.60%) Delivery Manager
4 409 (7.49%) Support Analyst
5 392 (7.18%) Consultant
6 375 (6.87%) Services Delivery Manager
7 357 (6.54%) Service Analyst
8 299 (5.48%) Architect
9 264 (4.84%) Service Desk Analyst
10 197 (3.61%) Project Manager
11 188 (3.44%) Applications Support
12 161 (2.95%) Problem Manager
13 160 (2.93%) Developer
14 154 (2.82%) Support Engineer
15 147 (2.69%) IT Services Manager
16 146 (2.67%) Administrator
17 145 (2.66%) Senior Manager
18 121 (2.22%) Applications Support Analyst
19 120 (2.20%) Solutions Architect
20 117 (2.14%) Business Analyst
Libraries, Frameworks & Software Standards
1 196 (3.59%) .NET
2 154 (2.82%) Web Services
3 153 (2.80%) HTML
4 150 (2.75%) XML
5 103 (1.89%) J2EE
6 93 (1.70%) CSS
7 65 (1.19%) Middleware
8 57 (1.04%) ASP.NET
9 45 (0.82%) SOAP
10 42 (0.77%) jQuery
11 34 (0.62%) Ajax
12 27 (0.49%) REST
13 25 (0.46%) .NET Framework
13 25 (0.46%) COM
14 24 (0.44%) JSON
15 21 (0.38%) Spring
16 20 (0.37%) CGI
17 16 (0.29%) LAMP
18 14 (0.26%) Struts
18 14 (0.26%) HTML5
Miscellaneous
1 652 (11.94%) Analytical Skills
2 406 (7.44%) Management Information System
3 178 (3.26%) Blackberry
4 118 (2.16%) Computer Science
5 107 (1.96%) CMDB
6 90 (1.65%) Statistics
7 77 (1.41%) Enterprise Software
8 69 (1.26%) PMI
9 66 (1.21%) Life Science
10 54 (0.99%) Client/Server
10 54 (0.99%) GIS
11 53 (0.97%) Mainframe
12 49 (0.90%) Thin Client
12 49 (0.90%) Fat Client
12 49 (0.90%) iPad
13 47 (0.86%) Performance Metrics
14 46 (0.84%) Video Conferencing
14 46 (0.84%) Clustering
15 38 (0.70%) Replication
16 35 (0.64%) iPhone
Operating Systems
1 1266 (23.19%) Windows
2 487 (8.92%) Linux
3 405 (7.42%) UNIX
4 390 (7.14%) Windows 7
5 264 (4.84%) Windows Server 2008
6 147 (2.69%) Solaris
7 141 (2.58%) Windows Server 2003
8 134 (2.45%) Windows Server 2012
9 131 (2.40%) Windows XP
10 87 (1.59%) Red Hat Enterprise Linux
11 69 (1.26%) Windows 8
11 69 (1.26%) AIX
12 65 (1.19%) Apple iOS
13 64 (1.17%) Android
14 29 (0.53%) Windows Vista
14 29 (0.53%) CentOS
15 28 (0.51%) Mac OS X
16 25 (0.46%) HPUX
17 21 (0.38%) VMS
18 18 (0.33%) Debian
Processes & Methodologies
1 3576 (65.51%) ITIL
2 1435 (26.29%) Service Delivery
3 1104 (20.22%) ITSM
4 826 (15.13%) Project Management
5 707 (12.95%) Change Management
6 637 (11.67%) Problem Management
7 614 (11.25%) Incident Management
8 533 (9.76%) PRINCE2
9 474 (8.68%) Continuous Improvement
10 462 (8.46%) Stakeholder Management
11 373 (6.83%) Agile Software Development
12 270 (4.95%) Risk Management
13 256 (4.69%) ITIL V3
14 245 (4.49%) CRM
15 243 (4.45%) Configuration Management
16 230 (4.21%) Root Cause Analysis
17 211 (3.87%) Business Continuity
18 209 (3.83%) Release Management
19 202 (3.70%) Business Analysis
20 201 (3.68%) Performance Management
Programming Languages
1 668 (12.24%) SQL
2 234 (4.29%) Java
3 136 (2.49%) JavaScript
4 132 (2.42%) C
5 114 (2.09%) Perl
6 92 (1.69%) Shell Script
6 92 (1.69%) PowerShell
7 91 (1.67%) C#
8 72 (1.32%) PL/SQL
9 63 (1.15%) T-SQL
10 51 (0.93%) Python
11 43 (0.79%) PHP
12 37 (0.68%) VBA
13 35 (0.64%) VBScript
14 22 (0.40%) VB
15 21 (0.38%) C++
15 21 (0.38%) Bash Shell
16 19 (0.35%) ABAP
17 13 (0.24%) VB.NET
17 13 (0.24%) Ruby
Qualifications
1 777 (14.23%) Degree
2 542 (9.93%) Security Cleared
3 489 (8.96%) ITIL Certification
4 410 (7.51%) SC Cleared
5 244 (4.47%) Microsoft Certification
6 177 (3.24%) MCP
7 151 (2.77%) ITIL Foundation Certificate
8 146 (2.67%) MCSE
9 140 (2.56%) ISEB
10 135 (2.47%) Cisco Certification
11 117 (2.14%) PMI Certification
12 102 (1.87%) DV Cleared
13 92 (1.69%) CCNA
14 84 (1.54%) CISSP
15 75 (1.37%) CCNP
16 74 (1.36%) PMP
17 61 (1.12%) MCSA
18 56 (1.03%) ISTQB
19 44 (0.81%) PRINCE2 Practitioner
20 43 (0.79%) PRINCE2 Certification
Quality Assurance & Compliance
1 1010 (18.50%) SLA
2 163 (2.99%) ISO/IEC 27001
3 152 (2.78%) QA
4 71 (1.30%) PCI DSS
5 70 (1.28%) COBIT
6 51 (0.93%) ISO 9001
7 32 (0.59%) Sarbanes-Oxley
8 10 (0.18%) ISO 9000
9 5 (0.092%) ISO 14001
9 5 (0.092%) ISO/IEC 20000
10 3 (0.055%) EMIR
10 3 (0.055%) MiFID
10 3 (0.055%) Solvency II
10 3 (0.055%) Data Quality
11 2 (0.037%) P3O
11 2 (0.037%) DO-178B
11 2 (0.037%) ISO/IEC 17799
12 1 (0.018%) BS15000
12 1 (0.018%) WAI
12 1 (0.018%) Basel III
System Software
1 705 (12.91%) Active Directory
2 386 (7.07%) VMware Infrastructure
3 137 (2.51%) Hyper-V
4 100 (1.83%) XenApp
5 88 (1.61%) vSphere
6 87 (1.59%) XenDesktop
7 52 (0.95%) VMware ESX
8 41 (0.75%) Terminal Services
9 40 (0.73%) vCloud
10 29 (0.53%) Microsoft App-V
11 18 (0.33%) VMware ESXi
12 16 (0.29%) Citrix Presentation Server
13 15 (0.27%) Xen
14 13 (0.24%) Samba
15 12 (0.22%) Oracle RAC
16 10 (0.18%) VMware Workstation
16 10 (0.18%) XenServer
17 9 (0.16%) NFS
18 8 (0.15%) Snort
19 7 (0.13%) GPFS
Systems Management
1 213 (3.90%) SCCM
2 118 (2.16%) SCOM
3 74 (1.36%) Nagios
4 52 (0.95%) Puppet
5 46 (0.84%) Tivoli
6 38 (0.70%) Tivoli Storage Manager
7 37 (0.68%) Opsview
8 33 (0.60%) Systems Management Server (SMS)
8 33 (0.60%) WSUS
9 30 (0.55%) Opscode Chef
10 27 (0.49%) OpenView
11 25 (0.46%) Cisco Prime
11 25 (0.46%) Cisco LMS
11 25 (0.46%) HP Quality Center
12 22 (0.40%) Norton AntiVirus
13 18 (0.33%) Oracle Enterprise Manager
13 18 (0.33%) HP UCMDB
14 15 (0.27%) logstash
14 15 (0.27%) Oracle RMAN
15 14 (0.26%) Unicenter
Vendors
1 1242 (22.75%) Microsoft
2 516 (9.45%) VMware
3 462 (8.46%) Cisco
4 406 (7.44%) Oracle
5 383 (7.02%) Citrix
6 335 (6.14%) HP
7 258 (4.73%) Remedy
8 178 (3.26%) ServiceNow
9 161 (2.95%) SAP
10 129 (2.36%) BMC
11 115 (2.11%) IBM
11 115 (2.11%) Red Hat
12 111 (2.03%) EMC
13 89 (1.63%) Dell
14 86 (1.58%) NetApp
15 74 (1.36%) CheckPoint
16 68 (1.25%) Salesforce.com
17 61 (1.12%) Juniper
18 54 (0.99%) Huawei
19 53 (0.97%) Computacenter
South West London
Parliamentary ICT
Salary: From £28,718 to £35,723 per annum
Posted: 41 minutes ago
Durham, County Durham
Northern Recruitment Group
Salary: From £90,000 to £120,000 per annum (dependant upon experience)
Posted: 1 hour ago
London
Global Technology Solutions Ltd
Salary: £65000 - £80000 per annum + ben+ training
Posted: 1 hour ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Salary: £45000 - £50000 per annum + ben
Posted: 1 hour ago
York, North Yorkshire
Ioko
Salary: £Competitive basic, plus great benefits
Posted: 1 hour ago
Glasgow, Lanarkshire
Harvey Nash plc
Salary: £65000 - £75000 per annum + Bonus + Excellent Benefits
Posted: 1 hour ago
London
Stott & May
Salary: £35000 - £50000 Per Annum
Posted: 2 hours ago
Kingston Upon Thames, Surrey
Think IT Recruitment
Salary: £30000 - £40000 per annum + Benefits
Posted: 3 hours ago
City, London
ComputaCenter
Salary: comprehensive benefits scheme
Posted: 3 hours ago
Basingstoke, Hampshire
Resource Solutions - Visa
Posted: 22 hours ago
Berkshire
Capita
Salary: car
Posted: 22 hours ago
Bristol, Avon
OXL Consulting
Salary: From £20,000 to £23,000 per annum
Posted: 2 days ago
Northampton, Northamptonshire
Reflex Computer Recruitment Ltd
Salary: Bens
Posted: 2 days ago
Gloucestershire
Datasource Computer Employment
Salary: Excellent Salary & Benefits!
Posted: 2 days ago
Cornwall
Jobline Staffing
Posted: 2 days ago
Chessington, Surrey
Spectrum IT Recruitment (South) Ltd
Posted: 2 days ago
Ipswich, Suffolk
Cooper Lomaz Recruitment Limited
Posted: 2 days ago
Gloucestershire
Datasource Computer Employment
Salary: Excellent Salary & Benefits!
Posted: 2 days ago
City, London
i3 Resourcing
Posted: 2 days ago
Oxford, Oxfordshire
Networking People (UK)
Posted: 2 days ago