The table below looks at the statistics for Service Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Service Management
Rank 128 118 138
Rank change year-on-year
-10 +20
Permanent jobs citing Service Management 2626 2874 2784
As % of all permanent IT jobs located in the UK 2.54% 2.59% 2.33%
As % of the Processes & Methodologies category 2.90% 3.01% 2.73%
Number of salaries quoted 1920 2059 2096
Average salary £47,000 £47,500 £50,000
Average salary % change year-on-year
-1.05% -5.00%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £75,000 £70,000 £71,500
UK excluding London average salary £42,500 £45,000 £47,500
% change year-on-year
-5.55% -5.26%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
90545 95411 102003
As % of all permanent IT jobs located in the UK 87.61% 85.93% 85.31%
Number of salaries quoted 75257 77107 82195
Average salary £50,000 £50,000 £47,500
Average salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,000 £30,250
10% offered a salary of more than £75,000 £72,500 £75,000
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 29 April 2016 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 2484 £47,500 - 227
London -2 1014 £55,000 - 79
South East -26 456 £50,000 +5.26% 39
West Midlands +39 253 £44,000 -12.00% 17
North West +15 186 £43,250 +0.58% 27
Yorkshire -14 170 £40,000 +6.66% 21
Birmingham +43 154 £50,000 -9.09% 4
East of England +1 146 £45,000 -5.26% 14
City of London -45 142 £54,500 +3.80% 25
Berkshire -36 138 £56,250 -2.17% 12
Surrey +3 125 £52,500 +23.52% 6
West Yorkshire -15 125 £42,000 +13.89% 14
Manchester +37 119 £44,500 +11.25% 17
South West -67 115 £40,000 +6.66% 15
Hampshire +10 110 £42,500 -11.45% 10
East Midlands -10 105 £40,000 -4.01% 9
Hertfordshire +55 78 £45,000 -5.26% 3
Leeds -25 75 £42,000 +15.06% 8
Scotland -3 59 £36,000 -11.11% 12
Nottinghamshire +17 50 £42,091 -9.48% 7
Nottingham +18 48 £42,091 -9.48% 7
Bristol -12 47 £37,500 -34.78% 1
Cheshire +28 44 £36,000 -20.00% 4
Buckinghamshire +10 38 £45,000 +32.35% 4
Reading -46 35 £52,500 +5.00% 3
Bedfordshire -24 32 £50,000 +7.52% 3
Watford +30 31 £41,250 -15.38%
Shropshire +17 31 £30,500 +84.84% 1
Edinburgh +20 30 £37,500 -6.25% 5
Basingstoke +9 29 £34,500 -45.66% 5

Service Management
Top 30 Related IT Skills

For the 6 months to 29 April 2016, IT jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3317 (65.32%) ITIL
2 1431 (28.18%) ITSM
3 1301 (25.62%) Finance
4 1203 (23.69%) Service Delivery
5 1187 (23.38%) Windows
6 1098 (21.62%) Microsoft
7 907 (17.86%) SLA
8 859 (16.92%) Project Management
9 856 (16.86%) Change Management
10 679 (13.37%) Active Directory
11 647 (12.74%) SQL
12 628 (12.37%) Incident Management
13 620 (12.21%) Problem Management
14 619 (12.19%) Degree
15 614 (12.09%) MS Excel
16 592 (11.66%) ITIL V3
17 574 (11.30%) Linux
18 556 (10.95%) Cisco
19 535 (10.54%) Oracle
20 530 (10.44%) MS Office
21 523 (10.30%) PRINCE2
22 520 (10.24%) SQL Server
23 517 (10.18%) Analytical Skills
24 507 (9.98%) VMware
25 491 (9.67%) Continuous Improvement
26 469 (9.24%) Windows Server
27 453 (8.92%) Management Information System
28 450 (8.86%) Data Centre
29 418 (8.23%) Agile Software Development
30 415 (8.17%) ITIL Certification

Service Management
Top Related IT Skills by Category

For the 6 months to 29 April 2016, IT jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 225 (4.43%) MS Exchange
2 221 (4.35%) SharePoint
3 142 (2.80%) IIS
4 132 (2.60%) Exchange Server 2010
5 116 (2.28%) Skype for Business
6 74 (1.46%) Apache
7 71 (1.40%) Tomcat
8 66 (1.30%) Exchange Server 2013
9 65 (1.28%) Blackberry Enterprise Server
10 58 (1.14%) WebSphere
11 50 (0.98%) JBoss
12 37 (0.73%) WordPress
13 36 (0.71%) Exchange Server 2007
14 30 (0.59%) OpenStack
15 24 (0.47%) CMS
15 24 (0.47%) IBM Notes
16 21 (0.41%) SharePoint Server
17 20 (0.39%) SharePoint 2010
17 20 (0.39%) WebLogic
18 19 (0.37%) MS Project Server
Applications
1 614 (12.09%) MS Excel
2 530 (10.44%) MS Office
3 73 (1.44%) MS PowerPoint
4 51 (1.00%) MS Project
5 49 (0.96%) MS Visio
6 10 (0.20%) Spreadsheet
7 6 (0.12%) SPSS
8 4 (0.079%) InfoPath
9 2 (0.039%) Acrobat
9 2 (0.039%) Stata
10 1 (0.020%) Adobe Creative Suite
Business Applications
1 151 (2.97%) Remedy ITSM
2 75 (1.48%) Dynamics CRM
3 39 (0.77%) Oracle EBS
4 26 (0.51%) assyst
5 21 (0.41%) Dynamics AX
6 16 (0.32%) Oracle Applications
7 15 (0.30%) SAP FI
8 13 (0.26%) Oracle Financials
8 13 (0.26%) SAP BPC
9 12 (0.24%) Oracle ERP
10 11 (0.22%) SAP HR
10 11 (0.22%) Unit4 Business World
11 10 (0.20%) SAP CO
11 10 (0.20%) SAP FI/CO
12 9 (0.18%) Cognos Planning
12 9 (0.18%) Eloqua
12 9 (0.18%) Kondor
12 9 (0.18%) ResourceLink
12 9 (0.18%) SAP HCM
12 9 (0.18%) SAP SRM
Cloud Services
1 204 (4.02%) Amazon AWS
2 178 (3.51%) Office 365
3 140 (2.76%) Microsoft Azure
4 130 (2.56%) SaaS
5 71 (1.40%) IaaS
6 66 (1.30%) Cloud Computing
7 65 (1.28%) Mimecast
8 54 (1.06%) PaaS
9 43 (0.85%) Virtual Private Cloud
10 42 (0.83%) Amazon EC2
11 19 (0.37%) Yammer
12 18 (0.35%) AWS CloudFormation
13 12 (0.24%) SuccessFactors
14 6 (0.12%) DigitalOcean
14 6 (0.12%) Linode
15 5 (0.098%) Google Apps
16 3 (0.059%) Azure Active Directory
16 3 (0.059%) Force.com
16 3 (0.059%) GitHub
17 2 (0.039%) iPaaS
Communications & Networking
1 369 (7.27%) Firewall
2 279 (5.49%) LAN
3 262 (5.16%) VPN
4 222 (4.37%) WAN
5 221 (4.35%) DNS
6 193 (3.80%) SAN
7 185 (3.64%) TCP/IP
8 159 (3.13%) Internet
9 132 (2.60%) MPLS
10 131 (2.58%) DHCP
11 127 (2.50%) VoIP
12 103 (2.03%) Wireless
13 83 (1.63%) Intranet
14 69 (1.36%) Network Security
15 65 (1.28%) Cisco Nexus
16 64 (1.26%) Wi-Fi
17 57 (1.12%) Cisco IOS
18 56 (1.10%) SSL
18 56 (1.10%) Unified Communications
19 55 (1.08%) Ethernet
Database & Business Intelligence
1 520 (10.24%) SQL Server
2 156 (3.07%) MySQL
3 125 (2.46%) Relational Database
4 94 (1.85%) SQL Server Reporting Services
5 87 (1.71%) SQL Server 2008
6 86 (1.69%) Oracle Database
7 76 (1.50%) Oracle Reports
8 74 (1.46%) Big Data
9 73 (1.44%) DB2
10 63 (1.24%) Data Warehouse
11 57 (1.12%) SQL Server Integration Services
12 52 (1.02%) BusinessObjects
13 49 (0.96%) RDBMS
14 46 (0.91%) NoSQL
14 46 (0.91%) SQL Server 2012
15 42 (0.83%) MongoDB
16 37 (0.73%) GIS
17 33 (0.65%) Oracle Discoverer
17 33 (0.65%) PostgreSQL
18 28 (0.55%) Crystal Reports
Development Applications
1 62 (1.22%) Jenkins
2 54 (1.06%) Git (software)
3 47 (0.93%) JIRA
4 37 (0.73%) Oracle Forms
5 33 (0.65%) Subversion
6 27 (0.53%) Ant
6 27 (0.53%) Team Foundation Server
7 22 (0.43%) Sonatype Nexus
8 20 (0.39%) Hudson
9 19 (0.37%) Vagrant
10 18 (0.35%) Maven
11 14 (0.28%) LoadRunner
12 13 (0.26%) Eclipse
12 13 (0.26%) FishEye
13 10 (0.20%) ERwin
13 10 (0.20%) Visual Studio
14 9 (0.18%) HP UFT
14 9 (0.18%) JUnit
14 9 (0.18%) MSI
14 9 (0.18%) Selenium
General
1 1301 (25.62%) Finance
2 382 (7.52%) Banking
3 342 (6.73%) Retail
4 334 (6.58%) Telecoms
5 253 (4.98%) Legal
6 223 (4.39%) Law
7 160 (3.15%) Marketing
8 85 (1.67%) Investment Banking
8 85 (1.67%) Manufacturing
9 78 (1.54%) Billing
10 74 (1.46%) Publishing
11 64 (1.26%) Front Office
12 58 (1.14%) Advertising
13 48 (0.95%) Back Office
14 45 (0.89%) Financial Institution
15 33 (0.65%) Local Government
16 32 (0.63%) German Language
17 17 (0.33%) Games
17 17 (0.33%) International Banking
17 17 (0.33%) Pharmaceutical
Job Titles
1 1076 (21.19%) Analyst
2 778 (15.32%) Service Manager
3 449 (8.84%) Service Analyst
4 356 (7.01%) IT Manager
5 355 (6.99%) Delivery Manager
6 331 (6.52%) Services Delivery Manager
7 327 (6.44%) Support Analyst
8 289 (5.69%) Consultant
9 286 (5.63%) Architect
10 283 (5.57%) Service Desk Analyst
11 230 (4.53%) IT Services Manager
12 219 (4.31%) Applications Support
13 211 (4.16%) Team Leader
14 196 (3.86%) ITIL Manager
15 175 (3.45%) Project Manager
16 172 (3.39%) Support Engineer
17 170 (3.35%) Administrator
18 137 (2.70%) ITIL Service Manager
19 129 (2.54%) Senior Analyst
20 127 (2.50%) Developer
Libraries, Frameworks & Software Standards
1 217 (4.27%) Web Services
2 208 (4.10%) .NET
3 186 (3.66%) XML
4 177 (3.49%) HTML
5 113 (2.23%) CSS
6 101 (1.99%) Middleware
7 91 (1.79%) SOAP
8 73 (1.44%) REST
9 43 (0.85%) J2EE
10 42 (0.83%) ASP.NET
11 39 (0.77%) Spring
12 38 (0.75%) JSON
13 37 (0.73%) .NET Framework
14 31 (0.61%) Ajax
15 30 (0.59%) Java EE
16 29 (0.57%) jQuery
17 27 (0.53%) XSLT
18 19 (0.37%) XMPP
19 17 (0.33%) ActiveMQ
19 17 (0.33%) Ruby on Rails
Miscellaneous
1 517 (10.18%) Analytical Skills
2 453 (8.92%) Management Information System
3 450 (8.86%) Data Centre
4 191 (3.76%) Computer Science
5 147 (2.89%) CMDB
6 85 (1.67%) Blackberry
7 68 (1.34%) Enterprise Software
8 62 (1.22%) Clustering
8 62 (1.22%) Statistics
9 56 (1.10%) Fintech
9 56 (1.10%) Replication
10 53 (1.04%) Client/Server
10 53 (1.04%) PMI
11 51 (1.00%) EMC VNX
12 50 (0.98%) iPad
13 46 (0.91%) Life Science
14 45 (0.89%) Driving Licence
15 39 (0.77%) User Experience
16 38 (0.75%) NHS
16 38 (0.75%) Video Conferencing
Operating Systems
1 1187 (23.38%) Windows
2 574 (11.30%) Linux
3 469 (9.24%) Windows Server
4 342 (6.73%) Unix
5 339 (6.68%) Windows 7
6 241 (4.75%) Windows Server 2008
7 161 (3.17%) Windows Server 2012
8 109 (2.15%) Red Hat Enterprise Linux
9 102 (2.01%) Windows Server 2003
10 74 (1.46%) Windows XP
11 66 (1.30%) Windows 8
12 65 (1.28%) CentOS
13 49 (0.96%) Solaris
14 46 (0.91%) AIX
15 39 (0.77%) Android
16 33 (0.65%) Windows 10
17 31 (0.61%) Mac OS X
18 27 (0.53%) Apple iOS
19 26 (0.51%) HPUX
20 20 (0.39%) SUSE
Processes & Methodologies
1 3317 (65.32%) ITIL
2 1431 (28.18%) ITSM
3 1203 (23.69%) Service Delivery
4 859 (16.92%) Project Management
5 856 (16.86%) Change Management
6 628 (12.37%) Incident Management
7 620 (12.21%) Problem Management
8 592 (11.66%) ITIL V3
9 523 (10.30%) PRINCE2
10 491 (9.67%) Continuous Improvement
11 418 (8.23%) Agile Software Development
12 413 (8.13%) Stakeholder Management
13 247 (4.86%) Service Design
14 244 (4.81%) Mentoring
15 241 (4.75%) CRM
16 230 (4.53%) Configuration Management
17 218 (4.29%) Release Management
18 204 (4.02%) Line Management
18 204 (4.02%) Root Cause Analysis
19 202 (3.98%) ERP
Programming Languages
1 647 (12.74%) SQL
2 245 (4.82%) Java
3 185 (3.64%) PowerShell
4 175 (3.45%) JavaScript
5 119 (2.34%) Shell Script
6 109 (2.15%) C#
7 92 (1.81%) Python
8 91 (1.79%) Perl
9 83 (1.63%) PL/SQL
10 82 (1.61%) T-SQL
11 70 (1.38%) C
12 63 (1.24%) Bash Shell
13 59 (1.16%) Ruby
14 32 (0.63%) PHP
15 22 (0.43%) VB
16 21 (0.41%) VBA
17 19 (0.37%) C++
18 18 (0.35%) VBScript
19 17 (0.33%) VB.NET
20 15 (0.30%) Groovy
Qualifications
1 619 (12.19%) Degree
2 415 (8.17%) ITIL Certification
3 298 (5.87%) Microsoft Certification
4 293 (5.77%) Security Cleared
5 239 (4.71%) Cisco Certification
6 194 (3.82%) SC Cleared
7 174 (3.43%) CCNA
8 139 (2.74%) MCSE
9 133 (2.62%) MCP
10 127 (2.50%) PMI Certification
11 120 (2.36%) CCNP
12 117 (2.30%) ISEB
13 89 (1.75%) PMP
14 86 (1.69%) CISSP
15 83 (1.63%) ITIL Foundation Certificate
15 83 (1.63%) MCSA
16 66 (1.30%) DV Cleared
17 62 (1.22%) MCDST
18 52 (1.02%) VMware Certified Professional (VCP)
19 47 (0.93%) PRINCE2 Certification
Quality Assurance & Compliance
1 907 (17.86%) SLA
2 135 (2.66%) QA
3 95 (1.87%) ISO/IEC 27001
4 92 (1.81%) COBIT
5 57 (1.12%) ISO 9001
6 39 (0.77%) Data Quality
7 38 (0.75%) ISO/IEC 20000
8 31 (0.61%) Sarbanes-Oxley
9 29 (0.57%) PCI DSS
10 21 (0.41%) PMBOK
11 11 (0.22%) ISO22301
12 8 (0.16%) HIPAA
13 6 (0.12%) ISAE 3402
13 6 (0.12%) ISO 14001
13 6 (0.12%) Solvency II
13 6 (0.12%) TickIT
14 5 (0.098%) ISO 9000
15 3 (0.059%) ISO27002
15 3 (0.059%) P3O
15 3 (0.059%) RMADS
System Software
1 679 (13.37%) Active Directory
2 345 (6.79%) VMware Infrastructure
3 123 (2.42%) vSphere
4 90 (1.77%) Hyper-V
5 60 (1.18%) VMware ESX
5 60 (1.18%) XenApp
6 53 (1.04%) XenDesktop
7 23 (0.45%) Terminal Services
7 23 (0.45%) VMware ESXi
8 18 (0.35%) Terminal Server
9 16 (0.32%) vCloud
10 15 (0.30%) Microsoft App-V
11 12 (0.24%) Firmware
12 11 (0.22%) Oracle RAC
13 9 (0.18%) Docker
13 9 (0.18%) Veritas Cluster Server
13 9 (0.18%) VirtualBox
13 9 (0.18%) VMware Server
13 9 (0.18%) Xen
13 9 (0.18%) XenServer
Systems Management
1 168 (3.31%) SCCM
2 80 (1.58%) Puppet
3 71 (1.40%) Nagios
4 53 (1.04%) SCOM
5 52 (1.02%) Opscode Chef
6 43 (0.85%) WSUS
7 40 (0.79%) SCVMM
8 34 (0.67%) Systems Management Server (SMS)
9 24 (0.47%) Tivoli
10 21 (0.41%) Ansible
11 20 (0.39%) Backup Exec
12 19 (0.37%) Control-M
13 18 (0.35%) Norton AntiVirus
13 18 (0.35%) ZABBIX
14 16 (0.32%) Opsview
15 14 (0.28%) Oracle Enterprise Manager
15 14 (0.28%) Red Hat Spacewalk
15 14 (0.28%) Tivoli Storage Manager
16 13 (0.26%) Data Guard
16 13 (0.26%) Graphite
Vendors
1 1098 (21.62%) Microsoft
2 556 (10.95%) Cisco
3 535 (10.54%) Oracle
4 507 (9.98%) VMware
5 405 (7.98%) Citrix
6 293 (5.77%) HP
7 271 (5.34%) ServiceNow
8 264 (5.20%) Remedy
9 186 (3.66%) SAP
10 177 (3.49%) IBM
11 153 (3.01%) Juniper
12 149 (2.93%) Red Hat
13 146 (2.88%) BMC
13 146 (2.88%) EMC
14 118 (2.32%) CheckPoint
15 105 (2.07%) NetApp
16 78 (1.54%) SolarWinds
17 75 (1.48%) Mitel
18 71 (1.40%) Dell
19 57 (1.12%) LANDesk
London
Square One Resources
Salary: From £30,000 to £35,000 per annum
Posted: 1 hour ago
Swindon, Wiltshire
Sanderson
Salary: £40000 - £45000 per annum
Posted: 1 hour ago
London
Harris Global
Salary: From £75,000 to £85,000 per annum Benefits + Bonus
Posted: 1 hour ago
City, London
Plan-net
Salary: Unspecified Market Rate
Posted: 1 hour ago
Guildford, Surrey
FT Select
Salary: From £40,000 to £45,000 per annum + 10% bonus + 10% car allowance
Posted: 1 hour ago
Kingston Upon Thames, Surrey
Kingston University
Salary: £36,851 - 40,043 per year + Benefits
Posted: 2 hours ago
Camberley, Surrey
ARC IT Recruitment Ltd
Salary: From £45,000 to £50,000 per annum
Posted: 2 hours ago
Leeds, West Yorkshire
BAE Systems Applied Intelligence Ltd
Posted: 2 hours ago
Kent
Harvey Nash plc
Salary: £30000 - £40000 per annum + + Bonus + Package
Posted: 6 hours ago
Birmingham, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £50,000 per annum
Posted: 6 hours ago
City, London
Ashdown IT
Salary: £45000 - £50000 per annum + bonus and benefits
Posted: 7 hours ago
London
Montash
Salary: £65000 - £85000 per annum + bonus + benefits
Posted: 7 hours ago
London
Quant Capital
Salary: Up to £50,000 per annum + benefit and bonus
Posted: 7 hours ago
Birmingham, West Midlands (County)
ReThink Recruitment
Salary: £80000.00 per annum + car / car allowance + benefits
Posted: 8 hours ago
Leeds, West Yorkshire
Search Consultancy
Salary: Excellent Holidays, Pension
Posted: 8 hours ago
London
Deerfoot IT Resources Ltd
Salary: £45000 - £50000 per annum + Generous Commission
Posted: 8 hours ago
London
Deerfoot IT Resources Ltd
Salary: £60000 - £63000 per annum + Commission
Posted: 9 hours ago
Northampton, Northamptonshire
Reflex Computer Recruitment Ltd
Salary: Bens
Posted: 19 hours ago
West Sussex
Ampersand Consulting
Salary: £40000 - £45000 per annum
Posted: 23 hours ago
London
Etech Partners
Salary: To £55K + Outstanding Bens
Posted: Yesterday
Stratford-Upon-Avon, Warwickshire
Spring Technology
Salary: £40000.00 - £50000.00 per annum
Posted: Yesterday
London
ReThink Recruitment
Salary: £25000.00 - £30000.00 per annum
Posted: Yesterday
London
Computer People
Salary: £51000.00 - £63000.00 per annum + Benefits and a Bonus
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: Up to £50,000 per annum
Posted: Yesterday
City, London
Connectus
Salary: £45000 - £50000 per annum
Posted: Yesterday
Bath, Avon
Harvey Nash plc
Salary: £38000 - £42000 per annum + Great Pension + other Bens
Posted: Yesterday
Croydon, Surrey
TLP Consultancy Ltd.
Salary: £20000 - £25000 per annum + Health insurance + 25 days holiday
Posted: Yesterday
Cardiff, South Glamorgan
Intapeople
Salary: £16000 - £20000 per annum
Posted: Yesterday
Colchester, Essex
Eutopia Solutions Ltd
Salary: £50000.00 - £60000.00 per annum + generous package
Posted: Yesterday
Kingston Upon Thames, Surrey
HAYS INFORMATION TECHNOLOGY
Salary: £35511.00 - £45403.00 per annum + Excellent benefits
Posted: Yesterday