The table below looks at the statistics for Service Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 122 129 147
Rank change year-on-year
+7 +18
Permanent jobs citing Service Management 2669 2517 2289
As % of all permanent IT jobs located in the UK 2.38% 2.30% 1.98%
As % of the Processes & Methodologies category 2.90% 2.81% 2.49%
Number of salaries quoted 2066 1845 1780
Average salary £47,500 £47,750 £45,000
Average salary % change year-on-year
-0.52% +6.11%
90% offered a salary of more than £25,000 £26,000 £26,840
10% offered a salary of more than £72,500 £75,000 £70,000
UK excluding London average salary £43,000 £45,000 £42,500
% change year-on-year
-4.44% +5.88%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92095 89576 91817
As % of all permanent IT jobs located in the UK 82.23% 81.81% 79.51%
Number of salaries quoted 75962 71840 78174
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £70,000 £72,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 19 December 2014 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 2518 £47,500 -0.52% 251
London +7 986 £55,500 +0.90% 102
South East +13 594 £45,000 +5.88% 58
Berkshire +36 258 £56,000 +12.00% 25
City of London +32 257 £55,950 +9.70% 36
Yorkshire +2 193 £38,500 -14.44% 16
East of England +1 184 £42,000 -6.66% 17
North West +18 177 £42,500 +21.42% 17
West Yorkshire +11 163 £39,500 -12.22% 15
West Midlands +7 145 £47,500 +18.75% 13
Reading +55 137 £47,500 +5.55% 9
Surrey +7 129 £45,000 +2.85% 9
South West -10 127 £39,500 -12.22% 15
Leeds 0 110 £31,750 -29.44% 12
East Midlands +40 91 £40,000 - 7
Manchester -3 90 £42,500 +21.42% 14
Scotland +12 85 £42,500 - 7
Birmingham +2 83 £50,000 +11.11% 5
Hampshire -49 83 £43,000 +32.30% 7
Cheshire +35 67 £42,500 +3.03% 1
Buckinghamshire +32 66 £45,000 +23.30% 7
Hertfordshire 0 60 £37,500 -25.00% 9
Wiltshire +18 58 £37,500 -14.28% 6
Bracknell +13 57 £53,750 +43.33% 5
Essex +15 45 £35,000 -24.32% 2
Bristol +14 43 £39,500 -8.67% 4
Edinburgh -13 41 £42,500 +12.58% 3
Cambridgeshire -6 39 £32,500 +32.65% 3
Northamptonshire +11 38 £30,000 +33.33% 3
Milton Keynes +7 35 £45,000 +26.79% 7

Service Management
Top 30 Related IT Skills

For the 6 months to 19 December 2014, IT jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3578 (65.11%) ITIL
2 1432 (26.06%) Finance
3 1381 (25.13%) Service Delivery
4 1219 (22.18%) Windows
5 1073 (19.53%) Microsoft
6 1046 (19.04%) ITSM
7 1018 (18.53%) SLA
8 805 (14.65%) Project Management
9 798 (14.52%) Change Management
10 715 (13.01%) Degree
11 677 (12.32%) Analytical Skills
12 670 (12.19%) MS Excel
13 662 (12.05%) SQL
14 639 (11.63%) MS Office
15 636 (11.57%) Incident Management
16 567 (10.32%) Problem Management
17 566 (10.30%) Active Directory
18 535 (9.74%) Telecoms
19 529 (9.63%) Security Cleared
20 524 (9.54%) PRINCE2
21 490 (8.92%) Linux
22 489 (8.90%) VMware
23 473 (8.61%) Continuous Improvement
24 471 (8.57%) UNIX
24 471 (8.57%) Cisco
25 467 (8.50%) Stakeholder Management
26 429 (7.81%) Oracle
27 424 (7.72%) SQL Server
27 424 (7.72%) ITIL Certification
28 389 (7.08%) SC Cleared

Service Management
Top Related IT Skills by Category

For the 6 months to 19 December 2014, IT jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 206 (3.75%) SharePoint
2 201 (3.66%) MS Exchange
3 153 (2.78%) IIS
4 97 (1.77%) Apache
5 88 (1.60%) Lync
6 87 (1.58%) Tomcat
7 54 (0.98%) Exchange Server 2010
8 49 (0.89%) Blackberry Enterprise Server
9 41 (0.75%) WebSphere
10 38 (0.69%) IBM Notes
10 38 (0.69%) WebLogic
11 30 (0.55%) Exchange Server 2003
12 28 (0.51%) BizTalk Server
13 27 (0.49%) Exchange Server 2007
14 25 (0.45%) JBoss
15 24 (0.44%) CMS
15 24 (0.44%) SharePoint 2010
16 22 (0.40%) Exchange Server 2013
17 18 (0.33%) Confluence
18 16 (0.29%) SAS
Applications
1 670 (12.19%) MS Excel
2 639 (11.63%) MS Office
3 127 (2.31%) MS PowerPoint
4 78 (1.42%) MS Visio
5 49 (0.89%) MS Project
6 16 (0.29%) InfoPath
7 14 (0.25%) Spreadsheet
8 2 (0.036%) Open Workbench
8 2 (0.036%) Photoshop
8 2 (0.036%) Fireworks
9 1 (0.018%) Adobe Captivate
Business Applications
1 95 (1.73%) Remedy ITSM
2 32 (0.58%) Dynamics CRM
3 26 (0.47%) SAP CRM
4 25 (0.45%) assyst
5 21 (0.38%) Dynamics AX
6 19 (0.35%) Oracle EBS
7 17 (0.31%) SAP SM
8 15 (0.27%) SAP ERP
9 14 (0.25%) SAP SD
10 13 (0.24%) Oracle ERP
11 11 (0.20%) SAP Oil and Gas
11 11 (0.20%) SAP APO
12 9 (0.16%) Agresso
13 8 (0.15%) Oracle Applications
13 8 (0.15%) Oracle EBS R12
14 7 (0.13%) Dynamics NAV
15 6 (0.11%) Oracle BPM
16 5 (0.091%) SAP PP
17 4 (0.073%) Cognos Business Intelligence
17 4 (0.073%) SAP SCM
Cloud Services
1 150 (2.73%) SaaS
2 47 (0.86%) Office 365
3 46 (0.84%) Cloud Computing
4 33 (0.60%) Microsoft Azure
5 22 (0.40%) Amazon AWS
6 20 (0.36%) PaaS
7 13 (0.24%) Force.com
8 10 (0.18%) IaaS
9 6 (0.11%) Google Apps
10 2 (0.036%) IBM SmartCloud
11 1 (0.018%) IBM Blueworks
11 1 (0.018%) SoftLayer
11 1 (0.018%) Amazon ELB
11 1 (0.018%) SuccessFactors
11 1 (0.018%) Amazon EC2
11 1 (0.018%) Amazon S3
Communications & Networking
1 342 (6.22%) Firewall
2 277 (5.04%) VPN
3 246 (4.48%) DNS
4 240 (4.37%) LAN
5 226 (4.11%) TCP/IP
6 222 (4.04%) WAN
7 215 (3.91%) SAN
8 138 (2.51%) Internet
9 137 (2.49%) Wireless
10 130 (2.37%) MPLS
11 127 (2.31%) DHCP
12 98 (1.78%) VoIP
13 91 (1.66%) SSL
14 82 (1.49%) VLAN
15 70 (1.27%) Network Security
16 64 (1.16%) Broadband
16 64 (1.16%) BGP
17 59 (1.07%) Cisco ASA
18 56 (1.02%) LDAP
19 50 (0.91%) NAS
Database & Business Intelligence
1 424 (7.72%) SQL Server
2 117 (2.13%) Data Warehouse
3 114 (2.07%) MySQL
4 85 (1.55%) Oracle Database
5 74 (1.35%) Relational Database
6 65 (1.18%) Data Mining
7 54 (0.98%) SQL Server Reporting Services
8 50 (0.91%) SQL Server 2008
9 48 (0.87%) VLDB
10 45 (0.82%) SQL Server Integration Services
11 39 (0.71%) Oracle Database 11g
12 33 (0.60%) Oracle BI EE
13 24 (0.44%) RDBMS
13 24 (0.44%) DB2
14 22 (0.40%) Oracle ODI
15 21 (0.38%) Crystal Reports
16 19 (0.35%) SQL Server 2012
17 16 (0.29%) Hadoop
17 16 (0.29%) SQL Server 2005
18 13 (0.24%) Oracle Reports
Development Applications
1 50 (0.91%) JIRA
2 43 (0.78%) Team Foundation Server
3 39 (0.71%) Visual Studio
4 32 (0.58%) Jenkins
5 26 (0.47%) Subversion
6 17 (0.31%) Artifactory
7 14 (0.25%) ClearQuest
8 13 (0.24%) ClearCase
9 10 (0.18%) QuickTest Pro
10 9 (0.16%) LoadRunner
10 9 (0.16%) VSS/SourceSafe
11 8 (0.15%) Rational Rose
11 8 (0.15%) JMeter
11 8 (0.15%) Atlassian Bamboo
11 8 (0.15%) Git (software)
12 7 (0.13%) JProfiler
13 6 (0.11%) Eclipse
14 5 (0.091%) JUnit
15 4 (0.073%) Ant
15 4 (0.073%) Oracle Forms
General
1 1432 (26.06%) Finance
2 535 (9.74%) Telecoms
3 286 (5.20%) Banking
4 265 (4.82%) Retail
5 192 (3.49%) Marketing
6 165 (3.00%) Legal
7 123 (2.24%) Billing
8 118 (2.15%) Law
9 98 (1.78%) Manufacturing
10 81 (1.47%) Back Office
11 80 (1.46%) Financial Institution
12 76 (1.38%) Publishing
13 56 (1.02%) Advertising
13 56 (1.02%) Local Government
14 55 (1.00%) Front Office
15 40 (0.73%) French Language
16 35 (0.64%) Investment Banking
17 32 (0.58%) German Language
18 31 (0.56%) Games
18 31 (0.56%) Military
Job Titles
1 1063 (19.34%) Analyst
2 946 (17.22%) Service Manager
3 384 (6.99%) Consultant
4 372 (6.77%) Service Analyst
5 357 (6.50%) Delivery Manager
6 332 (6.04%) Services Delivery Manager
7 324 (5.90%) Support Analyst
8 286 (5.20%) Architect
9 239 (4.35%) Service Desk Analyst
10 209 (3.80%) Applications Support
11 207 (3.77%) Project Manager
12 162 (2.95%) Developer
13 156 (2.84%) Support Engineer
14 151 (2.75%) Administrator
15 147 (2.68%) Senior Manager
16 141 (2.57%) Team Leader
17 137 (2.49%) IT Services Manager
18 119 (2.17%) Solutions Architect
19 110 (2.00%) Applications Support Analyst
20 108 (1.97%) Incident Manager
Libraries, Frameworks & Software Standards
1 171 (3.11%) XML
2 155 (2.82%) .NET
3 150 (2.73%) HTML
4 149 (2.71%) Web Services
5 112 (2.04%) CSS
6 85 (1.55%) J2EE
7 64 (1.16%) Middleware
8 55 (1.00%) ASP.NET
9 40 (0.73%) JSON
10 39 (0.71%) jQuery
11 33 (0.60%) SOAP
12 30 (0.55%) Ajax
13 24 (0.44%) Spring
14 20 (0.36%) Struts
15 18 (0.33%) MFC
15 18 (0.33%) REST
16 17 (0.31%) .NET Framework
17 15 (0.27%) Java EE
17 15 (0.27%) Spring MVC
17 15 (0.27%) Visualforce
Miscellaneous
1 677 (12.32%) Analytical Skills
2 349 (6.35%) Management Information System
3 111 (2.02%) Blackberry
4 105 (1.91%) Computer Science
5 96 (1.75%) CMDB
5 96 (1.75%) Enterprise Software
6 79 (1.44%) Statistics
7 74 (1.35%) PMI
8 54 (0.98%) Client/Server
8 54 (0.98%) Life Science
9 44 (0.80%) Open Source
9 44 (0.80%) Replication
10 40 (0.73%) Mainframe
11 38 (0.69%) Clustering
12 35 (0.64%) Performance Metrics
13 34 (0.62%) User Experience
14 33 (0.60%) Video Conferencing
15 29 (0.53%) Mathematics
16 26 (0.47%) NHS
17 25 (0.45%) RMADS
Operating Systems
1 1219 (22.18%) Windows
2 490 (8.92%) Linux
3 471 (8.57%) UNIX
4 311 (5.66%) Windows 7
5 264 (4.80%) Windows Server 2008
6 173 (3.15%) Windows XP
7 162 (2.95%) Windows Server 2003
8 106 (1.93%) Solaris
9 102 (1.86%) Red Hat Enterprise Linux
10 88 (1.60%) Windows Server 2012
11 53 (0.96%) CentOS
12 49 (0.89%) Windows 8
13 46 (0.84%) AIX
14 38 (0.69%) Android
15 36 (0.66%) Windows Vista
16 26 (0.47%) SUSE
17 16 (0.29%) Mac OS X
17 16 (0.29%) Apple iOS
18 15 (0.27%) Debian
19 10 (0.18%) zOS
Processes & Methodologies
1 3578 (65.11%) ITIL
2 1381 (25.13%) Service Delivery
3 1046 (19.04%) ITSM
4 805 (14.65%) Project Management
5 798 (14.52%) Change Management
6 636 (11.57%) Incident Management
7 567 (10.32%) Problem Management
8 524 (9.54%) PRINCE2
9 473 (8.61%) Continuous Improvement
10 467 (8.50%) Stakeholder Management
11 361 (6.57%) Agile Software Development
12 296 (5.39%) ITIL V3
13 279 (5.08%) CRM
14 273 (4.97%) Risk Management
15 252 (4.59%) Configuration Management
16 249 (4.53%) Release Management
17 222 (4.04%) Root Cause Analysis
18 194 (3.53%) E-Commerce
19 187 (3.40%) Business Intelligence
20 185 (3.37%) Supplier Management
Programming Languages
1 662 (12.05%) SQL
2 240 (4.37%) Java
3 142 (2.58%) JavaScript
4 109 (1.98%) Shell Script
5 106 (1.93%) Perl
6 105 (1.91%) C
7 88 (1.60%) PowerShell
8 83 (1.51%) C#
9 70 (1.27%) PL/SQL
10 55 (1.00%) PHP
11 40 (0.73%) T-SQL
12 34 (0.62%) C++
13 33 (0.60%) VBScript
13 33 (0.60%) Python
14 28 (0.51%) VBA
15 24 (0.44%) VB
16 22 (0.40%) Bash Shell
17 15 (0.27%) Apex Code
17 15 (0.27%) SOQL
18 13 (0.24%) ABAP
Qualifications
1 715 (13.01%) Degree
2 529 (9.63%) Security Cleared
3 424 (7.72%) ITIL Certification
4 389 (7.08%) SC Cleared
5 219 (3.99%) Microsoft Certification
6 174 (3.17%) Cisco Certification
7 161 (2.93%) ITIL Foundation Certificate
8 141 (2.57%) PMI Certification
9 125 (2.27%) CCNA
10 124 (2.26%) MCP
11 117 (2.13%) ISEB
12 114 (2.07%) MCSE
13 75 (1.36%) PMP
14 73 (1.33%) CCNP
15 63 (1.15%) MCSA
16 58 (1.06%) PRINCE2 Certification
16 58 (1.06%) DV Cleared
17 52 (0.95%) PRINCE2 Practitioner
18 46 (0.84%) ISTQB
19 43 (0.78%) MCITP
Quality Assurance & Compliance
1 1018 (18.53%) SLA
2 164 (2.98%) ISO/IEC 27001
3 157 (2.86%) QA
4 88 (1.60%) ISO 9001
5 83 (1.51%) PCI DSS
6 82 (1.49%) COBIT
7 25 (0.45%) Sarbanes-Oxley
8 20 (0.36%) ISO 14001
9 8 (0.15%) ISO 9000
10 5 (0.091%) DICOM
11 4 (0.073%) ISO/IEC 17799
11 4 (0.073%) BS15000
12 3 (0.055%) ISO/IEC 20000
13 2 (0.036%) EMIR
13 2 (0.036%) Data Quality
13 2 (0.036%) BS25999
13 2 (0.036%) HL7
13 2 (0.036%) MiFID
14 1 (0.018%) WAI
14 1 (0.018%) TickIT
System Software
1 566 (10.30%) Active Directory
2 327 (5.95%) VMware Infrastructure
3 100 (1.82%) Hyper-V
4 79 (1.44%) vSphere
5 73 (1.33%) XenApp
6 42 (0.76%) XenDesktop
7 40 (0.73%) VMware ESX
8 24 (0.44%) VMware ESXi
9 23 (0.42%) vCloud
10 22 (0.40%) Terminal Services
11 17 (0.31%) VMware Workstation
12 14 (0.25%) Snort
12 14 (0.25%) VMware Server
13 12 (0.22%) Samba
14 11 (0.20%) Citrix Presentation Server
15 10 (0.18%) NFS
16 9 (0.16%) Microsoft Virtual Server
16 9 (0.16%) Oracle RAC
16 9 (0.16%) Oracle RMAN
17 8 (0.15%) Xen
Systems Management
1 147 (2.68%) SCCM
2 79 (1.44%) SCOM
3 67 (1.22%) Nagios
4 65 (1.18%) Puppet
5 50 (0.91%) Tivoli
6 32 (0.58%) Opscode Chef
7 30 (0.55%) WSUS
8 26 (0.47%) HP Quality Center
9 25 (0.45%) NetBackup
9 25 (0.45%) OpenView
9 25 (0.45%) Netcool
10 24 (0.44%) Systems Management Server (SMS)
10 24 (0.44%) Backup Exec
11 18 (0.33%) Norton AntiVirus
12 14 (0.25%) logstash
12 14 (0.25%) Opsview
13 13 (0.24%) McAfee ePO
13 13 (0.24%) Oracle Enterprise Manager
14 11 (0.20%) Cisco UCCX
15 10 (0.18%) Vagrant
Vendors
1 1073 (19.53%) Microsoft
2 489 (8.90%) VMware
3 471 (8.57%) Cisco
4 429 (7.81%) Oracle
5 279 (5.08%) HP
6 278 (5.06%) Citrix
7 241 (4.39%) Remedy
8 139 (2.53%) SAP
9 138 (2.51%) IBM
10 129 (2.35%) BMC
11 128 (2.33%) ServiceNow
12 124 (2.26%) Red Hat
13 88 (1.60%) CheckPoint
14 86 (1.57%) Juniper
15 74 (1.35%) EMC
16 60 (1.09%) F5
17 57 (1.04%) Cognos
18 55 (1.00%) Fujitsu
19 54 (0.98%) Symantec
20 53 (0.96%) Dell
Chester, Cheshire
Elevate Recruitment
Salary: From £35,000 to £45,000 per annum To £45k + benefits
Posted: 3 hours ago
North West London
Understanding Recruitment
Posted: 6 hours ago
Hampshire
Peopleworks
Salary: From £50,000 to £55,000 per annum £50,000 to £55,000 + Bonus (10%) Neg
Posted: Yesterday
Camberley, Surrey
Peopleworks
Salary: From £35,000 to £40,000 per annum £35,000 to £40,000 Negotiable + 10%
Posted: Yesterday
London
Global Technology Solutions Ltd
Salary: £50000 - £55000 per annum + ben
Posted: 2 days ago
Manchester, Lancashire
Adria Solutions Ltd
Salary: £40000 - £45000 per annum + Benefits
Posted: 2 days ago
London
Digitech Resourcing Ltd
Salary: From £40,000 to £50,000 per annum £50k + benefits
Posted: 2 days ago
UK
MOTT MACDONALD
Posted: 2 days ago
West London
JM
Salary: £55000 per annum + Excellent Benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Coburg Banks IT
Salary: £60000 - £65000 per annum + Car £5,760, Bonus 20%, Benefits
Posted: 2 days ago
Newbury, Berkshire
Vodafone Group
Posted: 2 days ago
Newbury, Berkshire
Parallel Consulting
Salary: £70000 - £75000 per annum + benefits
Posted: 2 days ago
Central London / West End
University College London
Salary: From £33,353 to £40,313 per annum inclusive of London Allowance
Posted: 2 days ago
City, London
LA International
Salary: £100000 - £120000 per annum + Car, bonus and benefits
Posted: 2 days ago
City, London
Spencer Rose
Salary: From £50,000 to £60,000 per annum + bonus + strong package
Posted: 2 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £20000 - £22000 per annum + ben+training
Posted: 2 days ago
London
Marcus Donald People
Salary: £33000 - £35000 per annum
Posted: 2 days ago
West Midlands
Kyna Associates
Salary: c£65,000 plus car, pension, health and bonus
Posted: 3 days ago
South West
Brimstone Consulting
Posted: 3 days ago