The table below looks at the statistics for Service Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 107 135 152
Rank change year-on-year
+28 +17
Permanent jobs citing Service Management 2823 2582 2071
As % of all permanent IT jobs located in the UK 2.58% 2.20% 1.90%
As % of the Processes & Methodologies category 3.04% 2.66% 2.35%
Number of salaries quoted 2136 1898 1577
Average salary £48,000 £47,500 £45,080
Average salary % change year-on-year
+1.05% +5.36%
90% offered a salary of more than £26,125 £26,150 £27,000
10% offered a salary of more than £71,025 £72,500 £75,000
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92977 96911 88131
As % of all permanent IT jobs located in the UK 84.84% 82.75% 81.01%
Number of salaries quoted 76104 78052 72123
Average salary £50,000 £48,000 £47,000
Average salary % change year-on-year
+4.16% +2.12%
90% offered a salary of more than £32,500 £31,500 £30,000
10% offered a salary of more than £75,000 £72,500 £72,500
UK excluding London average salary £44,500 £42,500 £40,699
% change year-on-year
+4.70% +4.42%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 30 July 2015 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 2620 £48,080 +1.22% 315
London +33 1018 £55,000 +4.76% 111
South East -1 581 £44,000 +3.52% 61
City of London +35 255 £57,500 +4.54% 28
South West +18 214 £45,000 +12.50% 28
North West +64 208 £45,000 +2.27% 29
Berkshire +15 190 £52,500 +16.66% 22
West Midlands +20 167 £45,000 -22.07% 26
East of England +8 139 £50,000 - 19
Manchester +92 137 £45,000 +24.13% 22
Yorkshire -49 135 £37,000 -12.94% 26
Surrey +23 118 £42,500 -3.40% 8
West Yorkshire -28 110 £37,500 -11.76% 15
East Midlands +24 100 £41,674 +1.99% 8
Hampshire -28 91 £31,500 -17.10% 15
Wiltshire +4 83 £45,000 +46.34% 9
Birmingham +5 78 £50,000 -16.66% 12
Leeds -35 75 £40,000 - 12
Scotland +6 69 £39,500 -16.40% 14
Reading +7 68 £52,500 -12.50% 7
Cheshire +19 61 £37,500 +25.00% 3
West Sussex -14 54 £42,500 +30.76% 3
Wales +24 51 £41,250 -8.33% 8
Buckinghamshire -19 51 £35,000 -19.63% 4
Edinburgh +25 46 £39,500 -25.47% 9
Bristol -26 43 £57,500 +40.24% 3
South Wales +14 40 £41,250 +3.12% 7
Warrington +24 39 £32,000 +68.42% 1
Milton Keynes -2 39 £37,500 -17.76% 3
Slough +18 38 £41,250 -1.78% 2

Service Management
Top 30 Related IT Skills

For the 6 months to 30 July 2015, IT jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3844 (67.57%) ITIL
2 1520 (26.72%) Service Delivery
3 1326 (23.31%) Finance
4 1311 (23.04%) ITSM
5 1296 (22.78%) Microsoft
6 1216 (21.37%) Windows
7 1093 (19.21%) Project Management
8 896 (15.75%) SLA
9 820 (14.41%) Degree
10 813 (14.29%) MS Excel
11 769 (13.52%) Change Management
12 708 (12.45%) Problem Management
13 680 (11.95%) PRINCE2
14 678 (11.92%) Active Directory
15 676 (11.88%) Analytical Skills
16 653 (11.48%) SQL
17 652 (11.46%) Incident Management
18 638 (11.21%) MS Office
19 591 (10.39%) Agile Software Development
20 531 (9.33%) VMware
21 519 (9.12%) Data Centre
22 518 (9.11%) Stakeholder Management
23 516 (9.07%) ITIL Certification
24 507 (8.91%) Continuous Improvement
25 501 (8.81%) SQL Server
26 492 (8.65%) Management Information System
27 486 (8.54%) Cisco
28 485 (8.53%) Linux
29 484 (8.51%) Security Cleared
30 428 (7.52%) Oracle

Service Management
Top Related IT Skills by Category

For the 6 months to 30 July 2015, IT jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 250 (4.39%) MS Exchange
2 231 (4.06%) SharePoint
3 145 (2.55%) IIS
4 98 (1.72%) Apache
5 87 (1.53%) Lync
6 85 (1.49%) Exchange Server 2010
7 78 (1.37%) Blackberry Enterprise Server
7 78 (1.37%) WebSphere
8 73 (1.28%) Tomcat
9 43 (0.76%) CMS
10 40 (0.70%) JBoss
11 35 (0.62%) Drupal
12 34 (0.60%) Exchange Server 2007
13 31 (0.54%) IBM Notes
14 30 (0.53%) WorkSite
15 28 (0.49%) Exchange Server 2013
15 28 (0.49%) nginx
16 20 (0.35%) SAS
17 19 (0.33%) Exchange Server 2003
18 18 (0.32%) Documentum
Applications
1 813 (14.29%) MS Excel
2 638 (11.21%) MS Office
3 122 (2.14%) MS PowerPoint
4 70 (1.23%) MS Visio
5 59 (1.04%) MS Project
6 17 (0.30%) Spreadsheet
7 4 (0.070%) Photoshop
7 4 (0.070%) Acrobat
7 4 (0.070%) Adobe Illustrator
8 3 (0.053%) SPSS
8 3 (0.053%) ProjectWise
9 2 (0.035%) InfoPath
Business Applications
1 120 (2.11%) Remedy ITSM
2 47 (0.83%) SAP ERP
3 44 (0.77%) SAP SM
4 27 (0.47%) Summit
5 22 (0.39%) Dynamics CRM
6 16 (0.28%) Dynamics AX
7 15 (0.26%) assyst
7 15 (0.26%) Maximo
7 15 (0.26%) Oracle EBS
8 14 (0.25%) SAP FI
8 14 (0.25%) SAP FI/CO
8 14 (0.25%) SAP CO
9 13 (0.23%) Primavera
10 12 (0.21%) SAP CRM
11 10 (0.18%) SAP HR
11 10 (0.18%) SAP SD
11 10 (0.18%) SAP HCM
12 9 (0.16%) SAP SRM
12 9 (0.16%) SAP Oil and Gas
12 9 (0.16%) SAP MM
Cloud Services
1 133 (2.34%) SaaS
2 101 (1.78%) Amazon AWS
3 90 (1.58%) Office 365
4 70 (1.23%) Microsoft Azure
5 44 (0.77%) Cloud Computing
6 17 (0.30%) PaaS
7 14 (0.25%) IaaS
8 12 (0.21%) Mimecast
9 8 (0.14%) AWS CloudFormation
9 8 (0.14%) Amazon EC2
10 6 (0.11%) Google Cloud Platform
11 5 (0.088%) Yammer
12 3 (0.053%) Google Drive
12 3 (0.053%) Force.com
12 3 (0.053%) IBM Blueworks
13 1 (0.018%) Google Apps
13 1 (0.018%) Azure Active Directory
Communications & Networking
1 316 (5.55%) LAN
2 291 (5.12%) WAN
3 255 (4.48%) Firewall
4 183 (3.22%) SAN
5 170 (2.99%) VPN
6 169 (2.97%) DNS
7 149 (2.62%) Internet
8 146 (2.57%) TCP/IP
9 99 (1.74%) DHCP
10 92 (1.62%) VoIP
11 90 (1.58%) MPLS
12 74 (1.30%) Wireless
13 61 (1.07%) Cisco Nexus
14 58 (1.02%) SSL
15 57 (1.00%) VLAN
16 53 (0.93%) Cisco ASA
16 53 (0.93%) NAS
17 49 (0.86%) Network Security
18 48 (0.84%) BGP
19 47 (0.83%) Broadband
Database & Business Intelligence
1 501 (8.81%) SQL Server
2 142 (2.50%) MySQL
3 109 (1.92%) Relational Database
4 101 (1.78%) Oracle Database
5 82 (1.44%) SQL Server Reporting Services
6 74 (1.30%) SQL Server Integration Services
7 60 (1.05%) Big Data
8 48 (0.84%) Data Warehouse
8 48 (0.84%) RDBMS
9 42 (0.74%) Oracle Database 11g
9 42 (0.74%) BusinessObjects
10 36 (0.63%) SQL Server 2008
11 35 (0.62%) SQL Server Analysis Services
12 31 (0.54%) Oracle Reports
13 28 (0.49%) Oracle Database 10g
14 27 (0.47%) SQL Server 2012
15 23 (0.40%) Data Mining
15 23 (0.40%) Oracle9i Database
15 23 (0.40%) DB2
16 22 (0.39%) SAP HANA
Development Applications
1 41 (0.72%) Team Foundation Server
2 34 (0.60%) Git (software)
3 33 (0.58%) JIRA
4 30 (0.53%) Visual Studio
5 29 (0.51%) VSS/SourceSafe
5 29 (0.51%) Selenium
6 28 (0.49%) Subversion
7 27 (0.47%) Maven
8 23 (0.40%) Jenkins
9 17 (0.30%) PowerDesigner
10 16 (0.28%) Eclipse
10 16 (0.28%) Rational DOORS
10 16 (0.28%) WebDriver
11 14 (0.25%) Hudson
12 9 (0.16%) Ant
13 8 (0.14%) JUnit
13 8 (0.14%) Oracle Forms
14 5 (0.088%) Cucumber
15 4 (0.070%) Talend Open Studio
16 3 (0.053%) LoadRunner
General
1 1326 (23.31%) Finance
2 393 (6.91%) Telecoms
3 360 (6.33%) Banking
4 273 (4.80%) Retail
5 233 (4.10%) Law
6 197 (3.46%) Manufacturing
7 196 (3.45%) Legal
8 177 (3.11%) Marketing
9 100 (1.76%) Financial Institution
10 94 (1.65%) Back Office
11 85 (1.49%) Advertising
12 74 (1.30%) Investment Banking
13 71 (1.25%) Front Office
14 68 (1.20%) Billing
15 44 (0.77%) German Language
16 43 (0.76%) French Language
16 43 (0.76%) Games
17 38 (0.67%) Pharmaceutical
18 37 (0.65%) Publishing
19 34 (0.60%) Military
Job Titles
1 1066 (18.74%) Analyst
2 1050 (18.46%) Service Manager
3 485 (8.53%) Delivery Manager
4 434 (7.63%) Consultant
5 430 (7.56%) Services Delivery Manager
6 367 (6.45%) Support Analyst
7 295 (5.19%) Service Analyst
8 286 (5.03%) Architect
9 281 (4.94%) Applications Support
10 225 (3.96%) Project Manager
11 224 (3.94%) Service Desk Analyst
12 178 (3.13%) IT Services Manager
13 161 (2.83%) Developer
14 136 (2.39%) Problem Manager
15 133 (2.34%) Team Leader
16 126 (2.21%) Support Engineer
17 124 (2.18%) Transition Manager
18 118 (2.07%) Solutions Architect
19 117 (2.06%) Applications Support Analyst
20 113 (1.99%) Administrator
Libraries, Frameworks & Software Standards
1 235 (4.13%) .NET
2 188 (3.30%) Web Services
3 166 (2.92%) HTML
4 118 (2.07%) CSS
5 104 (1.83%) XML
6 101 (1.78%) Middleware
7 85 (1.49%) ASP.NET
8 63 (1.11%) jQuery
9 41 (0.72%) J2EE
10 34 (0.60%) .NET Framework
11 31 (0.54%) Ajax
11 31 (0.54%) REST
12 27 (0.47%) Java EE
13 26 (0.46%) CGI
14 25 (0.44%) SOAP
15 23 (0.40%) COM
16 22 (0.39%) Spring
17 21 (0.37%) Hibernate
17 21 (0.37%) RESTful
18 19 (0.33%) HTML5
Miscellaneous
1 676 (11.88%) Analytical Skills
2 519 (9.12%) Data Centre
3 492 (8.65%) Management Information System
4 186 (3.27%) Computer Science
5 159 (2.79%) Blackberry
6 117 (2.06%) CMDB
7 108 (1.90%) Life Science
8 78 (1.37%) GIS
9 77 (1.35%) PMI
10 74 (1.30%) User Experience
11 71 (1.25%) Performance Metrics
12 69 (1.21%) Statistics
13 64 (1.12%) iPad
14 62 (1.09%) Mainframe
15 61 (1.07%) Client/Server
16 57 (1.00%) Enterprise Software
17 55 (0.97%) Thin Client
17 55 (0.97%) Fat Client
18 52 (0.91%) Replication
19 50 (0.88%) NHS
Operating Systems
1 1216 (21.37%) Windows
2 485 (8.53%) Linux
3 338 (5.94%) Windows 7
4 326 (5.73%) UNIX
5 223 (3.92%) Windows Server 2008
6 136 (2.39%) Windows Server 2012
7 121 (2.13%) Windows Server 2003
8 113 (1.99%) Windows XP
9 92 (1.62%) Android
10 90 (1.58%) Red Hat Enterprise Linux
11 82 (1.44%) Solaris
12 77 (1.35%) Apple iOS
13 59 (1.04%) Windows 8
14 50 (0.88%) AIX
15 33 (0.58%) Mac OS X
16 27 (0.47%) Windows Vista
17 24 (0.42%) Ubuntu
18 23 (0.40%) CentOS
19 22 (0.39%) Windows Mobile
20 15 (0.26%) HPUX
Processes & Methodologies
1 3844 (67.57%) ITIL
2 1520 (26.72%) Service Delivery
3 1311 (23.04%) ITSM
4 1093 (19.21%) Project Management
5 769 (13.52%) Change Management
6 708 (12.45%) Problem Management
7 680 (11.95%) PRINCE2
8 652 (11.46%) Incident Management
9 591 (10.39%) Agile Software Development
10 518 (9.11%) Stakeholder Management
11 507 (8.91%) Continuous Improvement
12 333 (5.85%) Configuration Management
13 297 (5.22%) Risk Management
14 256 (4.50%) Release Management
15 253 (4.45%) Line Management
16 247 (4.34%) Business Continuity
17 238 (4.18%) Information Security
18 237 (4.17%) Root Cause Analysis
19 235 (4.13%) Mentoring
20 228 (4.01%) Coaching
Programming Languages
1 653 (11.48%) SQL
2 214 (3.76%) Java
3 167 (2.94%) JavaScript
4 163 (2.87%) C
5 120 (2.11%) C#
6 101 (1.78%) PowerShell
7 70 (1.23%) T-SQL
8 64 (1.12%) Python
9 63 (1.11%) PL/SQL
10 62 (1.09%) Perl
11 59 (1.04%) PHP
12 42 (0.74%) C++
13 41 (0.72%) Shell Script
14 34 (0.60%) VB
14 34 (0.60%) Bash Shell
15 33 (0.58%) VBA
16 30 (0.53%) VBScript
17 16 (0.28%) Korn
18 12 (0.21%) VB.NET
19 9 (0.16%) Ruby
Qualifications
1 820 (14.41%) Degree
2 516 (9.07%) ITIL Certification
3 484 (8.51%) Security Cleared
4 289 (5.08%) SC Cleared
5 250 (4.39%) Microsoft Certification
6 172 (3.02%) ISEB
7 163 (2.87%) Cisco Certification
8 145 (2.55%) MCP
8 145 (2.55%) ITIL Foundation Certificate
9 139 (2.44%) MCSE
10 130 (2.29%) PMI Certification
11 116 (2.04%) DV Cleared
12 111 (1.95%) CISSP
13 108 (1.90%) CCNA
14 74 (1.30%) CCNP
14 74 (1.30%) PMP
15 69 (1.21%) CISM
16 68 (1.20%) MCITP
17 59 (1.04%) PRINCE2 Certification
18 56 (0.98%) ISTQB
Quality Assurance & Compliance
1 896 (15.75%) SLA
2 205 (3.60%) ISO/IEC 27001
3 136 (2.39%) QA
4 89 (1.56%) COBIT
5 75 (1.32%) ISO 9001
6 63 (1.11%) PCI DSS
7 28 (0.49%) Sarbanes-Oxley
8 20 (0.35%) PMBOK
9 12 (0.21%) Data Quality
10 8 (0.14%) ISO 14001
10 8 (0.14%) Solvency II
11 7 (0.12%) JSP 440
12 6 (0.11%) HIPAA
12 6 (0.11%) 21 CFR Part 11
13 5 (0.088%) ISO/IEC 20000
14 2 (0.035%) DO-178B
14 2 (0.035%) Basel III
14 2 (0.035%) ISO 9000
15 1 (0.018%) GAMP
15 1 (0.018%) TickIT
System Software
1 678 (11.92%) Active Directory
2 398 (7.00%) VMware Infrastructure
3 108 (1.90%) XenDesktop
4 107 (1.88%) XenApp
5 101 (1.78%) Hyper-V
6 64 (1.12%) vSphere
7 40 (0.70%) VMware ESX
8 30 (0.53%) Microsoft App-V
9 28 (0.49%) Terminal Services
10 23 (0.40%) vCloud
11 21 (0.37%) Oracle RAC
12 18 (0.32%) Varnish
13 11 (0.19%) VMware ESXi
14 10 (0.18%) KVM
14 10 (0.18%) Citrix Presentation Server
15 8 (0.14%) Xen
15 8 (0.14%) Microsoft Virtual Server
16 7 (0.12%) VMware Server
16 7 (0.12%) Snort
16 7 (0.12%) Terminal Server
Systems Management
1 180 (3.16%) SCCM
2 73 (1.28%) SCOM
3 64 (1.12%) Puppet
4 52 (0.91%) Nagios
5 44 (0.77%) Opscode Chef
6 34 (0.60%) WSUS
7 32 (0.56%) Opsview
8 30 (0.53%) HP Quality Center
8 30 (0.53%) Tivoli
9 25 (0.44%) Cisco LMS
10 22 (0.39%) Cisco Prime
10 22 (0.39%) Tivoli Storage Manager
11 20 (0.35%) Salt
12 16 (0.28%) Ansible
12 16 (0.28%) Norton AntiVirus
13 15 (0.26%) Oracle RMAN
13 15 (0.26%) logstash
14 13 (0.23%) Backup Exec
14 13 (0.23%) Systems Management Server (SMS)
15 11 (0.19%) NetBackup
Vendors
1 1296 (22.78%) Microsoft
2 531 (9.33%) VMware
3 486 (8.54%) Cisco
4 428 (7.52%) Oracle
5 328 (5.77%) Citrix
6 311 (5.47%) HP
7 261 (4.59%) SAP
8 229 (4.03%) ServiceNow
9 226 (3.97%) Remedy
10 132 (2.32%) IBM
11 121 (2.13%) NetApp
12 98 (1.72%) EMC
13 97 (1.71%) Red Hat
14 96 (1.69%) BMC
15 88 (1.55%) Dell
16 80 (1.41%) Computacenter
17 64 (1.12%) Salesforce.com
18 63 (1.11%) McAfee
19 62 (1.09%) Symantec
20 56 (0.98%) LANDesk
Reading, Berkshire
CGI
Salary: £38000 - £50000 per annum + excellent benefits
Posted: 47 minutes ago
London
Harvey Nash plc
Salary: Significant six-figure base salary plus excellent benefits
Posted: 1 hour ago
West Sussex
ReThink Recruitment
Salary: £58000 - £65000 per annum + BENEFITS PACKAGE
Posted: 1 hour ago
London
Think IT Recruitment
Salary: £55000.00 - £65000.00 per annum
Posted: 1 hour ago
Telford, Shropshire
Experis Ltd
Posted: 1 hour ago
Hull, North Humberside
Harvey Nash plc
Salary: £48743 - £54841 per annum
Posted: 2 hours ago
Hertfordshire
Polar Recruitment
Salary: £50000 - £55000 per annum + + Benefits
Posted: 2 hours ago
Newcastle Upon Tyne, Tyne and Wear
Sage UK Limited
Salary: From £60,000 to £75,000 per annum
Posted: 3 hours ago
City, London
Energon People
Salary: £40000.00 - £50000.00 per annum + Bens and Bonus
Posted: 9 hours ago
Cambridgeshire
EDWARD CARTER SOLUTIONS
Salary: bonus and benefits
Posted: 12 hours ago
Edinburgh, Midlothian
Lorien
Salary: Competitive + excellent benefits
Posted: 12 hours ago
Gloucester, Gloucestershire
Opus Recruitment Solutions Ltd
Salary: £40000 - £50000 per annum
Posted: 17 hours ago
Gloucester, Gloucestershire
LA International
Salary: £65000 - £75000 per annum + Benefits
Posted: 18 hours ago
London
Global Technology Solutions Ltd
Salary: £70000 - £85000 per annum + excellent benefits
Posted: 18 hours ago
Manchester, Lancashire
Uniting Ambition
Salary: £45k - 55k per year
Posted: 19 hours ago
Swindon, Wiltshire
Experis Ltd
Salary: £45000 - £50000 per annum
Posted: 19 hours ago
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: Up to £35,000 DOE
Posted: 19 hours ago
Berkshire
Volaris Exec
Salary: £80000 - £100000 per annum + 30% OTE + car
Posted: 19 hours ago
London
The People Network
Salary: £100000 per annum + bonus + benefits
Posted: 19 hours ago
Maidenhead, Berkshire
Earth Stream Global
Posted: 20 hours ago