The table below looks at the statistics for Service Management skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 29 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
Service Management
Rank 131 116 142
Rank change year-on-year
-15 +26
Permanent jobs citing Service Management 2400 2802 2572
As % of all permanent IT jobs located in the UK 2.45% 2.55% 2.19%
As % of the Processes & Methodologies category 2.79% 2.93% 2.57%
Number of salaries quoted 1716 2120 1893
Median salary £47,500 £48,165 £47,315
Median salary % change year-on-year
-1.38% +1.79%
90% offered a salary of more than £26,500 £26,250 £26,000
10% offered a salary of more than £75,000 £71,025 £75,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year
- +2.27%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
86057 95763 100141
As % of all permanent IT jobs located in the UK 87.87% 87.26% 85.38%
Number of salaries quoted 71845 78422 80737
Median salary £50,000 £50,000 £48,000
Median salary % change year-on-year
- +4.16%
90% offered a salary of more than £32,500 £32,000 £31,000
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend

The demand trend of job ads citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 29 July 2016 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 29 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 2221 £47,500 -2.06% 213
London -31 751 £55,000 -1.78% 77
South East -51 385 £47,500 +7.95% 38
West Midlands +26 242 £42,500 -5.55% 20
South West +3 201 £42,500 -5.55% 20
East of England +61 192 £47,500 -5.00% 14
Yorkshire +59 171 £44,500 +20.27% 16
North West -14 167 £45,000 - 17
West Yorkshire +51 148 £45,000 +20.00% 14
Birmingham +31 142 £45,000 -10.00% 9
Berkshire -27 131 £50,000 - 11
City of London -60 98 £55,000 -4.34% 21
Leeds +36 93 £42,500 +6.25% 8
Surrey +1 89 £41,000 -6.81% 9
Manchester -37 84 £47,000 +4.44% 11
Hertfordshire +64 82 £37,500 -25.00% 4
East Midlands -19 73 £41,250 -1.01% 8
Hampshire -24 64 £52,500 +57.89% 8
Scotland +10 62 £39,000 -1.26% 3
Bristol +26 51 £61,250 +6.52% 5
Bedfordshire +41 45 £47,500 +20.25% 4
Bradford +35 45 £62,000 +71.50% 4
Cheshire +17 42 £30,750 -18.00% 6
Gloucestershire +12 42 £40,000 +14.28% 3
Wales -6 42 £28,000 -30.00% 2
Reading -21 41 £55,000 +4.76% 4
Buckinghamshire +15 39 £47,500 +35.71% 3
Glasgow +19 34 £34,074 -19.82% 1
Essex +1 33 £60,000 +25.00% 4
Hemel Hempstead +41 31 £37,500 -37.50% 1

Service Management
Top 30 Related IT Skills

For the 6 months to 29 July 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Management.

1 3367 (66.99%) ITIL
2 1305 (25.96%) Finance
3 1275 (25.37%) Service Delivery
4 1259 (25.05%) ITSM
5 1242 (24.71%) Windows
6 1095 (21.79%) Microsoft
7 932 (18.54%) SLA
8 885 (17.61%) Project Management
9 794 (15.80%) Change Management
10 789 (15.70%) Active Directory
11 682 (13.57%) Degree
12 644 (12.81%) MS Excel
13 613 (12.20%) Linux
13 613 (12.20%) SQL
14 601 (11.96%) ITIL V3
15 586 (11.66%) Incident Management
16 568 (11.30%) Problem Management
17 548 (10.90%) Cisco
18 534 (10.62%) MS Office
19 528 (10.51%) VMware
20 522 (10.39%) Analytical Skills
21 520 (10.35%) Agile Software Development
22 507 (10.09%) PRINCE2
23 499 (9.93%) Oracle
24 497 (9.89%) Windows Server
25 486 (9.67%) SQL Server
26 479 (9.53%) Continuous Improvement
27 478 (9.51%) Data Centre
28 475 (9.45%) Citrix
29 436 (8.67%) Stakeholder Management

Service Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 273 (5.43%) MS Exchange
2 225 (4.48%) SharePoint
3 148 (2.94%) Exchange Server 2010
4 134 (2.67%) IIS
5 79 (1.57%) Skype for Business
6 72 (1.43%) Exchange Server 2013
7 71 (1.41%) Apache
8 52 (1.03%) Tomcat
9 42 (0.84%) Exchange Server 2007
10 39 (0.78%) Blackberry Enterprise Server
10 39 (0.78%) OpenStack
11 37 (0.74%) JBoss
11 37 (0.74%) WordPress
12 31 (0.62%) WebSphere
13 30 (0.60%) CMS
14 28 (0.56%) IBM Notes
15 23 (0.46%) WebLogic
16 17 (0.34%) Confluence
17 16 (0.32%) BizTalk Server
17 16 (0.32%) SharePoint 2013
Applications
1 644 (12.81%) MS Excel
2 534 (10.62%) MS Office
3 81 (1.61%) MS PowerPoint
4 56 (1.11%) MS Visio
5 40 (0.80%) MS Project
6 2 (0.040%) Acrobat
6 2 (0.040%) Gephi
6 2 (0.040%) InfoPath
6 2 (0.040%) Spreadsheet
Business Applications
1 121 (2.41%) Remedy ITSM
2 53 (1.05%) Dynamics CRM
3 40 (0.80%) assyst
4 34 (0.68%) Oracle EBS
5 26 (0.52%) Dynamics AX
6 18 (0.36%) SAP BPC
7 17 (0.34%) SAP FI
8 16 (0.32%) Eloqua
9 13 (0.26%) Oracle Applications
10 12 (0.24%) Oracle ERP
10 12 (0.24%) SAP FI-AP
10 12 (0.24%) SAP FI-AR
10 12 (0.24%) SAP FI-GL
11 11 (0.22%) Payment Gateway
11 11 (0.22%) SAP HR
11 11 (0.22%) Unit4 Business World
12 9 (0.18%) MetaTrader
12 9 (0.18%) ResourceLink
12 9 (0.18%) SAP SM
12 9 (0.18%) SAP SRM
Cloud Services
1 229 (4.56%) Office 365
2 223 (4.44%) Amazon AWS
3 213 (4.24%) Microsoft Azure
4 171 (3.40%) SaaS
5 118 (2.35%) IaaS
6 104 (2.07%) PaaS
7 87 (1.73%) Mimecast
8 76 (1.51%) Cloud Computing
9 65 (1.29%) Amazon EC2
10 17 (0.34%) Virtual Private Cloud
11 10 (0.20%) AWS CloudFormation
12 7 (0.14%) Amazon CloudWatch
12 7 (0.14%) Amazon S3
13 6 (0.12%) DigitalOcean
13 6 (0.12%) GitHub
13 6 (0.12%) iTunes
13 6 (0.12%) Linode
14 5 (0.099%) Azure Active Directory
15 4 (0.080%) Google Apps
16 3 (0.060%) Google Analytics
Communications & Networking
1 323 (6.43%) Firewall
2 251 (4.99%) VPN
3 244 (4.85%) LAN
4 228 (4.54%) DNS
5 220 (4.38%) WAN
6 188 (3.74%) TCP/IP
7 164 (3.26%) SAN
8 121 (2.41%) Internet
9 118 (2.35%) VoIP
10 111 (2.21%) Wireless
11 105 (2.09%) DHCP
12 86 (1.71%) MPLS
13 79 (1.57%) IP Telephony
14 70 (1.39%) Cisco Nexus
15 69 (1.37%) Network Security
16 63 (1.25%) Intranet
17 55 (1.09%) Cisco ASA
18 43 (0.86%) HTTP
19 40 (0.80%) LDAP
20 36 (0.72%) SSL
Database & Business Intelligence
1 486 (9.67%) SQL Server
2 154 (3.06%) MySQL
3 118 (2.35%) Oracle Database
4 85 (1.69%) DB2
5 84 (1.67%) SQL Server Reporting Services
6 76 (1.51%) Relational Database
6 76 (1.51%) SQL Server 2008
7 68 (1.35%) Big Data
8 58 (1.15%) BusinessObjects
9 56 (1.11%) Data Warehouse
10 51 (1.01%) SQL Server 2012
11 50 (0.99%) SQL Server Integration Services
12 43 (0.86%) Oracle Reports
13 36 (0.72%) RDBMS
14 33 (0.66%) NoSQL
15 30 (0.60%) MongoDB
16 27 (0.54%) PostgreSQL
17 25 (0.50%) GIS
18 23 (0.46%) Oracle BI EE
19 22 (0.44%) SAP BW
Development Applications
1 70 (1.39%) Jenkins
2 53 (1.05%) Git (software)
3 52 (1.03%) JIRA
4 43 (0.86%) Team Foundation Server
5 36 (0.72%) Maven
6 27 (0.54%) Oracle Forms
6 27 (0.54%) Vagrant
7 25 (0.50%) Ant
8 22 (0.44%) Eclipse
9 19 (0.38%) Subversion
10 13 (0.26%) Selenium
11 12 (0.24%) MSI
12 11 (0.22%) Octopus Deploy
13 10 (0.20%) Sonatype Nexus
14 9 (0.18%) Hudson
15 8 (0.16%) Cucumber
15 8 (0.16%) WebDriver
16 7 (0.14%) MSBuild
16 7 (0.14%) Visual Studio
17 6 (0.12%) PVCS
General
1 1305 (25.96%) Finance
2 337 (6.71%) Retail
3 304 (6.05%) Telecoms
4 266 (5.29%) Banking
5 261 (5.19%) Legal
6 198 (3.94%) Law
7 135 (2.69%) Marketing
8 105 (2.09%) Publishing
9 99 (1.97%) Manufacturing
10 67 (1.33%) Billing
11 63 (1.25%) Front Office
12 56 (1.11%) Investment Banking
13 54 (1.07%) Advertising
14 50 (0.99%) Back Office
15 30 (0.60%) Local Government
16 29 (0.58%) Financial Institution
17 23 (0.46%) German Language
18 21 (0.42%) International Banking
19 20 (0.40%) Games
20 19 (0.38%) French Language
Job Titles
1 1088 (21.65%) Analyst
2 773 (15.38%) Service Manager
3 479 (9.53%) Service Analyst
4 435 (8.65%) IT Manager
5 356 (7.08%) Architect
6 312 (6.21%) Delivery Manager
7 293 (5.83%) Service Desk Analyst
8 288 (5.73%) Services Delivery Manager
9 282 (5.61%) Support Analyst
10 275 (5.47%) Consultant
11 267 (5.31%) IT Services Manager
12 212 (4.22%) Applications Support
13 197 (3.92%) ITIL Manager
14 181 (3.60%) Team Leader
15 175 (3.48%) Support Engineer
16 163 (3.24%) Solutions Architect
17 159 (3.16%) Project Manager
18 157 (3.12%) Developer
19 150 (2.98%) Administrator
20 141 (2.81%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 189 (3.76%) XML
2 186 (3.70%) .NET
3 164 (3.26%) Web Services
4 162 (3.22%) HTML
5 131 (2.61%) CSS
6 79 (1.57%) Middleware
7 69 (1.37%) SOAP
8 57 (1.13%) REST
9 44 (0.88%) ASP.NET
10 39 (0.78%) .NET Framework
11 31 (0.62%) AngularJS
12 30 (0.60%) Ajax
13 27 (0.54%) J2EE
13 27 (0.54%) jQuery
13 27 (0.54%) Ruby on Rails
14 26 (0.52%) JSON
15 22 (0.44%) Spring
16 21 (0.42%) ELK Stack
16 21 (0.42%) Twitter Bootstrap
17 20 (0.40%) ActiveMQ
Miscellaneous
1 522 (10.39%) Analytical Skills
2 478 (9.51%) Data Centre
3 398 (7.92%) Management Information System
4 230 (4.58%) Computer Science
5 175 (3.48%) CMDB
6 96 (1.91%) Virtual Team
7 68 (1.35%) Blackberry
8 54 (1.07%) Driving Licence
9 53 (1.05%) Replication
10 52 (1.03%) Enterprise Software
11 48 (0.96%) Fintech
12 47 (0.94%) Statistics
13 45 (0.90%) Performance Metrics
14 38 (0.76%) Smartphone
14 38 (0.76%) Video Conferencing
15 37 (0.74%) iPhone
15 37 (0.74%) User Experience
16 36 (0.72%) Clustering
16 36 (0.72%) PMI
17 35 (0.70%) Client/Server
Operating Systems
1 1242 (24.71%) Windows
2 613 (12.20%) Linux
3 497 (9.89%) Windows Server
4 374 (7.44%) Windows 7
5 337 (6.71%) Unix
6 216 (4.30%) Windows Server 2008
7 172 (3.42%) Windows Server 2012
8 134 (2.67%) Red Hat Enterprise Linux
9 112 (2.23%) Windows Server 2003
10 75 (1.49%) CentOS
11 65 (1.29%) Solaris
12 61 (1.21%) Windows 8
13 57 (1.13%) AIX
14 48 (0.96%) Windows XP
15 42 (0.84%) Windows 10
16 34 (0.68%) Android
17 28 (0.56%) HPUX
18 27 (0.54%) Apple iOS
18 27 (0.54%) Mac OS X
19 18 (0.36%) SUSE
Processes & Methodologies
1 3367 (66.99%) ITIL
2 1275 (25.37%) Service Delivery
3 1259 (25.05%) ITSM
4 885 (17.61%) Project Management
5 794 (15.80%) Change Management
6 601 (11.96%) ITIL V3
7 586 (11.66%) Incident Management
8 568 (11.30%) Problem Management
9 520 (10.35%) Agile Software Development
10 507 (10.09%) PRINCE2
11 479 (9.53%) Continuous Improvement
12 436 (8.67%) Stakeholder Management
13 279 (5.55%) CRM
14 271 (5.39%) Service Design
15 256 (5.09%) Information Security
16 252 (5.01%) Configuration Management
17 224 (4.46%) Line Management
18 213 (4.24%) Root Cause Analysis
19 212 (4.22%) Coaching
20 210 (4.18%) Supplier Management
Programming Languages
1 613 (12.20%) SQL
2 220 (4.38%) Java
3 203 (4.04%) PowerShell
4 164 (3.26%) JavaScript
5 117 (2.33%) C#
6 82 (1.63%) Shell Script
7 77 (1.53%) C
8 73 (1.45%) PL/SQL
9 71 (1.41%) Perl
9 71 (1.41%) Python
10 68 (1.35%) T-SQL
11 66 (1.31%) Bash Shell
12 63 (1.25%) Ruby
13 50 (0.99%) PHP
14 24 (0.48%) VB
15 21 (0.42%) VBScript
16 20 (0.40%) Korn
17 19 (0.38%) VBA
18 16 (0.32%) Groovy
18 16 (0.32%) Scala
Qualifications
1 682 (13.57%) Degree
2 400 (7.96%) ITIL Certification
3 297 (5.91%) Security Cleared
4 243 (4.83%) Microsoft Certification
5 238 (4.74%) Cisco Certification
6 189 (3.76%) CCNA
7 166 (3.30%) SC Cleared
8 145 (2.88%) PMI Certification
9 131 (2.61%) CISSP
9 131 (2.61%) MCSE
10 125 (2.49%) PMP
11 121 (2.41%) MCP
12 102 (2.03%) ISEB
13 101 (2.01%) CCNP
14 93 (1.85%) MCSA
15 82 (1.63%) CISM
16 81 (1.61%) DV Cleared
17 74 (1.47%) MCITP
18 60 (1.19%) PRINCE2 Certification
19 58 (1.15%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 932 (18.54%) SLA
2 153 (3.04%) QA
3 115 (2.29%) ISO/IEC 27001
4 87 (1.73%) COBIT
5 38 (0.76%) Data Quality
6 35 (0.70%) ISO 9001
6 35 (0.70%) Sarbanes-Oxley
7 33 (0.66%) PCI DSS
8 14 (0.28%) ISO/IEC 20000
9 13 (0.26%) ISO22301
10 8 (0.16%) PMBOK
11 5 (0.099%) Government Security Classifications
11 5 (0.099%) HMG Infosec
11 5 (0.099%) ISO 14001
11 5 (0.099%) ISO 9000
12 4 (0.080%) JSP 440
12 4 (0.080%) Solvency II
13 3 (0.060%) RMADS
14 2 (0.040%) HMG Security Policy Framework
14 2 (0.040%) SAS 70
System Software
1 789 (15.70%) Active Directory
2 387 (7.70%) VMware Infrastructure
3 142 (2.83%) Hyper-V
4 128 (2.55%) vSphere
5 79 (1.57%) Virtual Machines
6 70 (1.39%) XenApp
7 56 (1.11%) XenDesktop
8 36 (0.72%) VMware ESX
9 34 (0.68%) KVM
10 32 (0.64%) Virtual Servers
11 28 (0.56%) Microsoft App-V
12 25 (0.50%) Virtual Desktop
13 20 (0.40%) vCloud
14 18 (0.36%) Terminal Services
14 18 (0.36%) VMware ESXi
15 12 (0.24%) Terminal Server
16 10 (0.20%) XenServer
17 9 (0.18%) Microsoft Virtual Server
17 9 (0.18%) VirtualBox
17 9 (0.18%) Xen
Systems Management
1 265 (5.27%) SCCM
2 107 (2.13%) Puppet
3 83 (1.65%) SCOM
4 62 (1.23%) SCVMM
5 53 (1.05%) WSUS
6 50 (0.99%) Nagios
7 37 (0.74%) Zenoss
8 35 (0.70%) Opscode Chef
9 29 (0.58%) Cobbler
9 29 (0.58%) Tivoli
10 26 (0.52%) FreeIPA
11 25 (0.50%) Ansible
11 25 (0.50%) Systems Management Server (SMS)
12 24 (0.48%) NetBackup
13 20 (0.40%) Graphite
14 19 (0.38%) Uchiwa
15 18 (0.36%) Grafana
15 18 (0.36%) Packer
15 18 (0.36%) Terraform
16 17 (0.34%) Backup Exec
Vendors
1 1095 (21.79%) Microsoft
2 548 (10.90%) Cisco
3 528 (10.51%) VMware
4 499 (9.93%) Oracle
5 475 (9.45%) Citrix
6 334 (6.65%) ServiceNow
7 293 (5.83%) HP
8 202 (4.02%) Remedy
9 176 (3.50%) IBM
10 168 (3.34%) SAP
11 162 (3.22%) Red Hat
12 153 (3.04%) Juniper
13 144 (2.87%) NetApp
14 139 (2.77%) CheckPoint
15 137 (2.73%) BMC
16 119 (2.37%) EMC
17 102 (2.03%) Mitel
18 66 (1.31%) Dell
19 64 (1.27%) SolarWinds
20 62 (1.23%) LANDesk
Kent
DCL Search & Selection
Salary: £20000 - £25000 per annum
Posted: 7 hours ago
Bradford, West Yorkshire
Fruition IT Resources Limited
Salary: £30000 - £35000 per annum
Posted: 7 hours ago
Epsom, Surrey
Executive Recruitment Services (ERS)
Posted: 14 hours ago
South West London
Logic Engagements Ltd
Salary: £60000 - £65000 per annum + bonus, pension, private health
Posted: 5 hours ago
Chelmsford, Essex
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 12 hours ago
Cardiff, South Glamorgan
IntaPeople
Salary: £16000 - £20000 per annum
Posted: 13 hours ago
Flintshire
Search Consultancy
Salary: £40000 - £47000 per annum
Posted: 13 hours ago
Birmingham, West Midlands (County)
Plan-net
Salary: Market rate
Posted: 7 hours ago
London
Plan-net
Salary: Market rate
Posted: 7 hours ago
Basingstoke, Hampshire
Latcom Ltd
Salary: From £35,000 to £40,000 per annum
Posted: 12 hours ago
Warrington, Cheshire
Sopra Steria Recruitment
Salary: From £40,000 to £45,000 per annum plus excellent benefits
Posted: 7 hours ago
Bradford, West Yorkshire
Fruition IT Resources Limited
Salary: £30000 - £45000 per annum
Posted: 6 hours ago
Bath, Avon
Southern Lights Recruitment
Salary: £30000 - £35000 per annum + Excellent benefits
Posted: 2 days ago
Dudley, West Midlands (County)
ARC IT Recruitment Ltd
Salary: £22000 - £25000 per annum + benefits
Posted: 9 hours ago
North West London
Pioneer Search
Salary: £30000 - £35000 per annum + Bonus + Benefits
Posted: 6 hours ago
North West London
Pioneer Search
Salary: £30000 - £35000 per annum + Bonus + Benefits
Posted: 6 hours ago
Twickenham, Middlesex
Experis Ltd
Posted: 6 hours ago
North London
Sanderson
Salary: £55000.00 - £65000.00 per annum
Posted: Yesterday
London
ReThink Recruitment
Salary: £26000.00 - £28000.00 per annum + Excellent Benefits
Posted: Yesterday
Bath, Avon
Optima Connections
Salary: From £30,000 to £35,000 per annum + Benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £21000 - £24000 per annum
Posted: Yesterday
Dunstable, Bedfordshire
Whitbread
Posted: Yesterday
London
Harrington Starr
Salary: £65000 - £75000 per annum + bonus, benefits + training
Posted: Yesterday
Worcester, Worcestershire
University of Worcester
Salary: From £25,023 to £30,738 per annum
Posted: 8 hours ago
Manchester, Lancashire
Raytheon
Salary: Salary, Bonus, Car Allowance & Benefits
Posted: 12 hours ago
Surrey
Logic Engagements Ltd
Salary: £60000 - £65000 per annum + Benefits
Posted: Yesterday
Cambridge, Cambridgeshire
Circle Recruitment
Salary: £30000 - £40000 per annum + benefits
Posted: Yesterday
London
Plan-net
Salary: Unspecified Market rate
Posted: Yesterday
South East London
Eutopia Solutions Ltd
Salary: £39000.00 - £42000 per annum + Benefits
Posted: 10 hours ago
London
Pioneer Search
Salary: £90000 - £100000 per annum + Benefits
Posted: Yesterday