The table below looks at the statistics for Service Management skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 3 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Service Management
Rank 125 135 127
Rank change year-on-year
+10 -8
Permanent jobs citing Service Management 2274 2628 2756
As % of all permanent IT jobs located in the UK 2.54% 2.45% 2.40%
As % of the Processes & Methodologies category 2.89% 2.80% 2.80%
Number of salaries quoted 1696 2013 2164
Median salary £47,500 £46,500 £47,500
Median salary % change year-on-year
+2.15% -2.10%
90% offered a salary of more than £27,500 £25,500 £26,500
10% offered a salary of more than £75,000 £75,000 £72,500
UK excluding London median salary £45,000 £43,000 £42,500
% change year-on-year
+4.65% +1.17%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
78721 93895 98432
As % of all permanent IT jobs located in the UK 88.10% 87.48% 85.64%
Number of salaries quoted 64899 77524 80842
Median salary £50,000 £50,000 £48,000
Median salary % change year-on-year
- +4.16%
90% offered a salary of more than £32,500 £32,500 £31,000
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend

The demand trend of job ads citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 3 December 2016 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 2130 £47,500 - 208
London 0 761 £51,750 -5.90% 69
South East +1 427 £45,000 +5.88% 37
North West -12 217 £47,500 +11.76% 21
West Midlands -9 164 £43,000 -9.47% 16
East of England +26 161 £50,000 +4.37% 14
South West +19 146 £44,000 +3.52% 16
Surrey +5 120 £40,000 +25.00% 4
Yorkshire -22 120 £40,000 +6.66% 18
East Midlands +52 116 £42,500 +8.13% 7
Birmingham +18 113 £51,820 +3.64% 5
Berkshire -27 113 £58,750 +11.90% 9
Manchester -52 103 £51,000 +15.90% 14
City of London -29 98 £45,000 -18.18% 12
Essex +48 87 £55,000 +14.58% 5
Hampshire +2 77 £37,500 -0.66% 14
West Yorkshire -16 74 £39,500 -1.25% 16
Gloucestershire +22 56 £40,000 +33.33% 2
Northamptonshire +32 50 £40,000 +90.47% 2
Leeds -24 50 £38,000 -10.05% 10
Cheshire +39 48 £31,000 -14.48% 6
Merseyside +13 48 £44,000 -21.42% 1
Liverpool +3 48 £44,000 -21.42% 1
Bristol +20 46 £51,000 +13.33% 6
Reading -13 44 £34,000 -36.44% 2
Fareham +32 38 £31,000 -6.06% 7
Chelmsford +24 38 £50,000 +4.16% 3
West Sussex +46 36 £52,500 +13.51%
Maidenhead +20 34 £60,000 +9.09% 2
Scotland -12 34 £50,000 +18.01% 4

Service Management
Top 30 Related IT Skills

For the 6 months to 3 December 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Management.

1 3173 (66.70%) ITIL
2 1275 (26.80%) ITSM
3 1177 (24.74%) Finance
4 1170 (24.60%) Windows
5 1120 (23.54%) Service Delivery
6 1044 (21.95%) Microsoft
7 851 (17.89%) SLA
8 798 (16.78%) Active Directory
9 780 (16.40%) Project Management
10 740 (15.56%) MS Excel
11 654 (13.75%) Agile Software Development
12 649 (13.64%) Change Management
13 647 (13.60%) Degree
14 614 (12.91%) MS Office
15 613 (12.89%) Incident Management
16 601 (12.63%) ITIL V3
17 548 (11.52%) Problem Management
18 520 (10.93%) Cisco
19 516 (10.85%) PRINCE2
20 508 (10.68%) Linux
21 503 (10.57%) Analytical Skills
22 479 (10.07%) Data Centre
22 479 (10.07%) SQL
23 469 (9.86%) Continuous Improvement
24 460 (9.67%) VMware
25 457 (9.61%) Stakeholder Management
26 452 (9.50%) Management Information System
27 444 (9.33%) Citrix
28 437 (9.19%) Windows Server
29 382 (8.03%) ITIL Certification

Service Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 301 (6.33%) MS Exchange
2 192 (4.04%) SharePoint
3 141 (2.96%) Exchange Server 2010
4 106 (2.23%) IIS
5 76 (1.60%) Apache
6 60 (1.26%) Tomcat
7 57 (1.20%) Skype for Business
8 49 (1.03%) Exchange Server 2013
9 42 (0.88%) Confluence
10 39 (0.82%) Exchange Server 2007
11 36 (0.76%) SharePoint 2013
12 31 (0.65%) CMS
13 27 (0.57%) Blackberry Enterprise Server
14 22 (0.46%) WebSphere
15 20 (0.42%) WebLogic
16 19 (0.40%) BizTalk Server
16 19 (0.40%) JBoss
17 18 (0.38%) SharePoint Server
18 13 (0.27%) IBM Notes
18 13 (0.27%) WebSphere Application Server
Applications
1 740 (15.56%) MS Excel
2 614 (12.91%) MS Office
3 133 (2.80%) MS PowerPoint
4 52 (1.09%) MS Visio
5 29 (0.61%) MS Project
6 8 (0.17%) Spreadsheet
7 7 (0.15%) SOLIDWORKS
8 5 (0.11%) AutoCAD
9 4 (0.084%) Adobe Creative Suite
9 4 (0.084%) Final Cut Pro
10 2 (0.042%) Gephi
10 2 (0.042%) Maya
10 2 (0.042%) Siemens NX
11 1 (0.021%) HipChat
Business Applications
1 66 (1.39%) Remedy ITSM
2 46 (0.97%) assyst
3 37 (0.78%) Dynamics CRM
4 16 (0.34%) Dynamics AX
5 15 (0.32%) SAP HR
6 12 (0.25%) Maximo
6 12 (0.25%) SAP FI
7 10 (0.21%) Oracle EBS
8 9 (0.19%) Oracle Applications
9 8 (0.17%) Bloomberg TOMS
9 8 (0.17%) SAP ERP
9 8 (0.17%) Veritas eDiscovery
10 7 (0.15%) Oracle BPM
10 7 (0.15%) Oracle EBS R12
10 7 (0.15%) SAP BPC
10 7 (0.15%) SAP CRM
10 7 (0.15%) SAP FI-AP
10 7 (0.15%) SAP FI-AR
10 7 (0.15%) SAP FI-GL
10 7 (0.15%) SAP SRM
Cloud Services
1 203 (4.27%) Office 365
2 202 (4.25%) Microsoft Azure
3 197 (4.14%) Amazon AWS
4 141 (2.96%) IaaS
4 141 (2.96%) PaaS
5 138 (2.90%) SaaS
6 90 (1.89%) Cloud Computing
7 70 (1.47%) Mimecast
8 60 (1.26%) Amazon EC2
9 11 (0.23%) Slack
10 10 (0.21%) Amazon S3
11 9 (0.19%) GitHub
12 7 (0.15%) Azure Active Directory
12 7 (0.15%) iTunes
13 6 (0.13%) Amazon CloudWatch
14 5 (0.11%) Virtual Private Cloud
14 5 (0.11%) Yammer
15 3 (0.063%) AWS Elastic Beanstalk
15 3 (0.063%) Google Drive
15 3 (0.063%) OpenShift
Communications & Networking
1 317 (6.66%) Firewall
2 310 (6.52%) DNS
3 264 (5.55%) VPN
4 262 (5.51%) WAN
5 259 (5.44%) LAN
6 214 (4.50%) TCP/IP
7 195 (4.10%) DHCP
8 162 (3.41%) Internet
9 142 (2.99%) SAN
10 125 (2.63%) Network Security
10 125 (2.63%) Wireless
11 85 (1.79%) VoIP
12 79 (1.66%) WLAN
13 70 (1.47%) VLAN
14 69 (1.45%) Cisco Nexus
14 69 (1.45%) Intrusion Detection
15 68 (1.43%) IP Telephony
16 61 (1.28%) Cisco ASA
17 60 (1.26%) MPLS
18 53 (1.11%) HTTP
Database & Business Intelligence
1 332 (6.98%) SQL Server
2 97 (2.04%) MySQL
3 78 (1.64%) Oracle Database
4 69 (1.45%) DB2
5 65 (1.37%) SQL Server Integration Services
5 65 (1.37%) SQL Server Reporting Services
6 50 (1.05%) Big Data
7 46 (0.97%) SQL Server 2008
8 44 (0.92%) BusinessObjects
8 44 (0.92%) Relational Database
9 39 (0.82%) Data Warehouse
10 28 (0.59%) Hadoop
11 27 (0.57%) QlikView
12 25 (0.53%) SQL Server 2005
13 21 (0.44%) SQL Server 2012
14 20 (0.42%) MongoDB
15 19 (0.40%) NoSQL
16 17 (0.36%) GIS
16 17 (0.36%) RDBMS
17 16 (0.34%) Oracle Database 12c
Development Applications
1 63 (1.32%) JIRA
2 49 (1.03%) Jenkins
3 36 (0.76%) Team Foundation Server
4 29 (0.61%) Git (software)
5 28 (0.59%) Rational DOORS
6 19 (0.40%) Visual Studio
7 18 (0.38%) Cucumber
8 16 (0.34%) Eclipse
9 12 (0.25%) Maven
10 11 (0.23%) Hudson
11 10 (0.21%) Subversion
12 9 (0.19%) Selenium
12 9 (0.19%) Talend Open Studio
13 8 (0.17%) TeamCity
13 8 (0.17%) WebDriver
14 7 (0.15%) MSBuild
14 7 (0.15%) Vagrant
15 6 (0.13%) Octopus Deploy
15 6 (0.13%) Oracle Forms
15 6 (0.13%) PVCS
General
1 1177 (24.74%) Finance
2 276 (5.80%) Retail
3 254 (5.34%) Telecoms
4 225 (4.73%) Legal
5 184 (3.87%) Banking
6 177 (3.72%) Law
7 145 (3.05%) Publishing
8 110 (2.31%) Marketing
9 100 (2.10%) Manufacturing
10 76 (1.60%) Advertising
11 55 (1.16%) Back Office
12 54 (1.14%) Billing
13 38 (0.80%) Front Office
14 36 (0.76%) Financial Institution
15 29 (0.61%) French Language
16 22 (0.46%) Games
16 22 (0.46%) Investment Banking
16 22 (0.46%) Local Government
17 19 (0.40%) German Language
17 19 (0.40%) International Banking
Job Titles
1 1009 (21.21%) Analyst
2 640 (13.45%) Service Manager
3 414 (8.70%) Service Analyst
4 350 (7.36%) Architect
5 341 (7.17%) IT Manager
6 300 (6.31%) Service Desk Analyst
7 273 (5.74%) Support Analyst
8 248 (5.21%) Delivery Manager
9 218 (4.58%) Consultant
10 215 (4.52%) IT Services Manager
11 212 (4.46%) Services Delivery Manager
12 195 (4.10%) Solutions Architect
13 189 (3.97%) Support Engineer
14 177 (3.72%) Developer
15 165 (3.47%) ITIL Manager
16 158 (3.32%) Applications Support
17 156 (3.28%) IT Analyst
18 152 (3.20%) 2nd Line Support
18 152 (3.20%) IT Support
19 122 (2.56%) Administrator
Libraries, Frameworks & Software Standards
1 177 (3.72%) HTML
1 177 (3.72%) Web Services
2 173 (3.64%) .NET
3 159 (3.34%) XML
4 140 (2.94%) CSS
5 66 (1.39%) Middleware
6 47 (0.99%) SOAP
7 41 (0.86%) REST
8 34 (0.71%) AngularJS
9 31 (0.65%) .NET Framework
10 28 (0.59%) Twitter Bootstrap
11 27 (0.57%) JSON
12 26 (0.55%) Ajax
13 25 (0.53%) Software Packaging
14 24 (0.50%) Spring
15 23 (0.48%) J2EE
15 23 (0.48%) jQuery
16 22 (0.46%) ASP.NET
16 22 (0.46%) Ruby on Rails
17 20 (0.42%) LAMP
Miscellaneous
1 503 (10.57%) Analytical Skills
2 479 (10.07%) Data Centre
3 452 (9.50%) Management Information System
4 239 (5.02%) Computer Science
5 163 (3.43%) CMDB
6 120 (2.52%) NHS
7 117 (2.46%) Video Conferencing
8 109 (2.29%) Virtual Team
9 71 (1.49%) Blackberry
10 64 (1.35%) Statistics
11 63 (1.32%) User Experience
12 61 (1.28%) Mathematics
13 60 (1.26%) Driving Licence
14 58 (1.22%) BYOD
15 45 (0.95%) Enterprise Software
15 45 (0.95%) Performance Metrics
16 40 (0.84%) PMI
17 33 (0.69%) N-Tier
18 32 (0.67%) Smartphone
19 31 (0.65%) Mainframe
Operating Systems
1 1170 (24.60%) Windows
2 508 (10.68%) Linux
3 437 (9.19%) Windows Server
4 364 (7.65%) Windows 7
5 268 (5.63%) Unix
6 237 (4.98%) Windows Server 2008
7 187 (3.93%) Windows Server 2012
8 112 (2.35%) Windows Server 2003
9 107 (2.25%) Solaris
10 93 (1.96%) Red Hat Enterprise Linux
11 69 (1.45%) Windows 10
12 68 (1.43%) Windows 8
13 54 (1.14%) Windows XP
14 51 (1.07%) Android
15 42 (0.88%) AIX
16 40 (0.84%) Apple iOS
17 39 (0.82%) CentOS
18 37 (0.78%) OpenVMS
19 33 (0.69%) Mac OS X
20 32 (0.67%) Windows 2000
Processes & Methodologies
1 3173 (66.70%) ITIL
2 1275 (26.80%) ITSM
3 1120 (23.54%) Service Delivery
4 780 (16.40%) Project Management
5 654 (13.75%) Agile Software Development
6 649 (13.64%) Change Management
7 613 (12.89%) Incident Management
8 601 (12.63%) ITIL V3
9 548 (11.52%) Problem Management
10 516 (10.85%) PRINCE2
11 469 (9.86%) Continuous Improvement
12 457 (9.61%) Stakeholder Management
13 323 (6.79%) Service Design
14 289 (6.08%) Line Management
15 269 (5.65%) Information Security
16 235 (4.94%) Presales
17 214 (4.50%) Asset Management
17 214 (4.50%) TOGAF
18 213 (4.48%) Risk Management
19 212 (4.46%) Configuration Management
Programming Languages
1 479 (10.07%) SQL
2 200 (4.20%) Java
3 184 (3.87%) JavaScript
4 175 (3.68%) PowerShell
5 169 (3.55%) C#
6 137 (2.88%) C
7 94 (1.98%) PHP
8 72 (1.51%) Python
9 54 (1.14%) Perl
10 51 (1.07%) Bash Shell
11 47 (0.99%) T-SQL
12 46 (0.97%) VB.NET
13 40 (0.84%) Shell Script
14 38 (0.80%) PL/SQL
15 37 (0.78%) Ruby
15 37 (0.78%) VB
16 32 (0.67%) VBA
17 17 (0.36%) VBScript
18 13 (0.27%) VB6
19 10 (0.21%) Korn
Qualifications
1 647 (13.60%) Degree
2 382 (8.03%) ITIL Certification
3 359 (7.55%) Security Cleared
4 247 (5.19%) Cisco Certification
5 230 (4.83%) Microsoft Certification
6 193 (4.06%) CCNA
7 161 (3.38%) SC Cleared
8 152 (3.20%) PMP
9 148 (3.11%) PMI Certification
10 130 (2.73%) DV Cleared
11 122 (2.56%) MCSE
12 106 (2.23%) CISSP
13 101 (2.12%) ISEB
14 85 (1.79%) MCSA
15 84 (1.77%) CISM
16 82 (1.72%) MCP
17 80 (1.68%) MCITP
18 79 (1.66%) CCNP
19 78 (1.64%) ITIL Foundation Certificate
20 56 (1.18%) PRINCE2 Certification
Quality Assurance & Compliance
1 851 (17.89%) SLA
2 184 (3.87%) QA
3 108 (2.27%) ISO/IEC 27001
4 83 (1.74%) PCI DSS
5 78 (1.64%) COBIT
6 43 (0.90%) Sarbanes-Oxley
7 32 (0.67%) ISO 9001
8 20 (0.42%) ISO/IEC 17799
9 18 (0.38%) Data Quality
10 15 (0.32%) RMADS
11 11 (0.23%) JSP 440
12 10 (0.21%) HMG Infosec
13 9 (0.19%) PMBOK
14 8 (0.17%) ISO22301
15 7 (0.15%) Government Security Classifications
16 6 (0.13%) ISO 9000
17 5 (0.11%) ISO/IEC 20000
18 4 (0.084%) Dodd-Frank
18 4 (0.084%) GxP
18 4 (0.084%) Solvency II
System Software
1 798 (16.78%) Active Directory
2 361 (7.59%) VMware Infrastructure
3 120 (2.52%) Hyper-V
4 76 (1.60%) vSphere
5 73 (1.53%) XenApp
6 69 (1.45%) Virtual Machines
7 44 (0.92%) VMware ESX
8 36 (0.76%) XenDesktop
9 28 (0.59%) Microsoft App-V
10 25 (0.53%) Virtual Desktop
11 24 (0.50%) KVM
12 23 (0.48%) vCloud
13 13 (0.27%) Virtual Servers
14 12 (0.25%) Docker
15 11 (0.23%) VMware ESXi
16 9 (0.19%) Veritas Volume Manager
16 9 (0.19%) XenServer
17 8 (0.17%) Microsoft Virtual Server
18 7 (0.15%) Tivoli Workload Scheduler
19 6 (0.13%) Terminal Server
Systems Management
1 266 (5.59%) SCCM
2 84 (1.77%) SCOM
3 75 (1.58%) Puppet
4 55 (1.16%) SCVMM
5 50 (1.05%) NetBackup
6 49 (1.03%) AirWatch
7 40 (0.84%) Nagios
8 38 (0.80%) WSUS
9 31 (0.65%) Tivoli
10 27 (0.57%) Cobbler
11 24 (0.50%) Backup Exec
11 24 (0.50%) Opscode Chef
12 23 (0.48%) FreeIPA
12 23 (0.48%) Zenoss
13 22 (0.46%) Ansible
14 20 (0.42%) Cisco CUCM
15 16 (0.34%) Microsoft Data Protection Manager
16 15 (0.32%) Control-M
17 14 (0.29%) SCDPM
18 13 (0.27%) McAfee ePO
Vendors
1 1044 (21.95%) Microsoft
2 520 (10.93%) Cisco
3 460 (9.67%) VMware
4 444 (9.33%) Citrix
5 331 (6.96%) Oracle
6 300 (6.31%) ServiceNow
7 269 (5.65%) HP
8 167 (3.51%) SAP
9 162 (3.41%) Juniper
10 155 (3.26%) NetApp
11 139 (2.92%) IBM
12 132 (2.77%) Remedy
13 112 (2.35%) Red Hat
14 110 (2.31%) CheckPoint
15 89 (1.87%) Mitel
16 86 (1.81%) BMC
17 77 (1.62%) Dell
18 75 (1.58%) EMC
19 64 (1.35%) Apple
20 55 (1.16%) F5
Telford, Shropshire
Experis Ltd
Salary: £35409 - £39842 per annum + Benefits Package
Posted: 10 hours ago
London
Ebury
Salary: £35000.00 - £40000.00 per annum + Excellent Benefits
Posted: Yesterday
Atherstone, Warwickshire
TNT Global IT
Posted: Yesterday
Kent
Harvey Nash plc
Salary: £50000 - £70000 per annum + BENEFITS
Posted: Yesterday
Royston, Hertfordshire
EasyWebRecruitment.com
Salary: Competitive
Posted: Yesterday
Leeds, West Yorkshire
Addleshaw Goddard
Posted: Yesterday
London
Ebury
Salary: £35000.00 - £40000.00 per annum + Excellent Benefits
Posted: 3 days ago
London
The One Group
Salary: £60k - 65k per year + Benefits
Posted: Yesterday
North West London
Peopleworks
Salary: From £50,000 to £55,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: 2 days ago
City, London
I3
Salary: £30000 - £400000 per annum + bonus + benefits
Posted: Yesterday
Oldbury, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £18,000 per annum
Posted: Yesterday
Northampton, Northamptonshire
Eutopia Solutions Ltd
Salary: £40000 - £47000 per annum + extensive benefits
Posted: Yesterday
London
First Point
Salary: £45000.00 - £55000.00 per annum + Bonus + Benefits
Posted: Yesterday
City, London
Oliver James Associates
Posted: Yesterday
Cambridge, Cambridgeshire
The One Group
Salary: £50k - 55k per year
Posted: 2 days ago
Northumberland
Northern Recruitment Group
Salary: Up to £38,000 per annum
Posted: 2 days ago
Tyneside
Nigel Wright Consultancy
Salary: £50000 Per Annum To £50,000 plus bonus
Posted: 3 days ago
Birmingham, West Midlands (County)
Crimson Ltd
Salary: £40000 - £45000 per annum + Car Allowance & Company Benefits
Posted: 2 days ago
Reading, Berkshire
Polar Recruitment
Salary: £28000 - £32000 per annum + Attractive package
Posted: Yesterday
Edinburgh, Midlothian
HAYS INFORMATION TECHNOLOGY
Salary: £28000.00 - £35000.00 per annum
Posted: 3 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £30,000 per annum Plus Benefits
Posted: 2 days ago
Guildford, Surrey
ITSM Team
Salary: £55k to £60k + benefits
Posted: 2 days ago
London
Plan-net
Salary: Competitive rate
Posted: 2 days ago
Halifax, West Yorkshire
Erin Associates
Salary: £40000 - £45000 per annum + excellent benefits
Posted: 3 days ago
Bolton, Lancashire
Sopra Steria Recruitment
Salary: Up to £35,000 per annum + 5% flex
Posted: Yesterday
Warrington, Cheshire
Sopra Steria Recruitment
Salary: Unspecified Competitive salary + excellent benefits
Posted: Yesterday
Nottingham, Nottinghamshire
Stott & May
Salary: £70000 - £85000 per annum + bonus
Posted: 5 days ago
Croydon, Surrey
Experis Ltd
Salary: £39000.00 - £45000.00 per annum
Posted: 4 days ago
City, London
Spencer Rose
Salary: From £40,000 to £45,000 per annum + on call allowance + package
Posted: 3 days ago
Chelmsford, Essex
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 5 days ago