The table below looks at the statistics for Service Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 118 142 143
Rank change year-on-year
+24 +1
Permanent jobs citing Service Management 2767 2149 2262
As % of all permanent IT jobs located in the UK 2.36% 1.98% 1.93%
As % of the Processes & Methodologies category 2.93% 2.49% 2.48%
Number of salaries quoted 2033 1594 1788
Average salary £47,500 £47,000 £45,000
Average salary % change year-on-year
+1.06% +4.44%
90% offered a salary of more than £26,500 £26,000 £26,000
10% offered a salary of more than £72,500 £75,000 £70,000
UK excluding London average salary £42,500 £44,000 £42,000
% change year-on-year
-3.40% +4.76%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
94474 86317 91123
As % of all permanent IT jobs located in the UK 80.65% 79.42% 77.76%
Number of salaries quoted 75344 70549 77369
Average salary £47,500 £47,500 £46,500
Average salary % change year-on-year
- +2.15%
90% offered a salary of more than £30,500 £30,000 £30,000
10% offered a salary of more than £72,500 £73,000 £72,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 22 August 2014 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 2605 £47,500 - 328
London +33 1010 £54,000 +2.85% 128
South East +13 695 £42,500 -5.55% 72
City of London +17 246 £57,500 +10.57% 30
Berkshire +11 225 £51,250 -6.81% 18
Yorkshire -26 218 £35,000 -12.50% 28
West Yorkshire -9 173 £37,500 +2.51% 21
Hampshire +3 150 £38,000 +1.33% 13
South West +22 149 £40,000 +20.30% 26
North West +19 141 £45,000 -10.00% 21
East of England +35 133 £40,000 -5.88% 15
West Midlands +8 133 £55,000 +13.40% 21
Leeds -5 126 £35,000 - 14
Surrey +3 111 £42,500 - 11
Reading +9 83 £54,250 -8.05% 9
Basingstoke +39 75 £37,500 -44.44% 2
Birmingham +16 72 £60,000 +20.00% 10
Buckinghamshire +30 71 £49,500 +11.86% 12
East Midlands -16 70 £40,857 -9.20% 9
Bristol +25 61 £38,750 -24.01% 12
Scotland -14 61 £39,000 -13.33% 9
West Sussex +32 57 £32,500 +4.83% 2
Cheshire +9 52 £42,500 -29.16% 5
Wiltshire +11 48 £40,000 +40.35% 4
Manchester -17 46 £46,000 +2.22% 12
Hertfordshire +13 44 £40,000 -2.43% 9
Cambridgeshire +18 34 £30,000 +36.36% 5
Oxfordshire +33 33 £39,500 -8.13% 5
Milton Keynes -3 33 £45,600 +4.82% 7
Southampton -9 31 £38,000 +26.66% 2

Service Management
Top 30 Related IT Skills

For the 6 months to 22 August 2014, IT jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3600 (65.90%) ITIL
2 1520 (27.82%) Service Delivery
3 1491 (27.29%) Finance
4 1341 (24.55%) ITSM
5 1145 (20.96%) Windows
6 1072 (19.62%) Microsoft
7 916 (16.77%) Project Management
8 910 (16.66%) SLA
9 731 (13.38%) Degree
10 718 (13.14%) Change Management
11 699 (12.80%) MS Excel
12 668 (12.23%) SQL
13 606 (11.09%) PRINCE2
14 582 (10.65%) Active Directory
15 552 (10.10%) Telecoms
16 541 (9.90%) MS Office
17 538 (9.85%) Incident Management
18 533 (9.76%) Problem Management
19 497 (9.10%) Security Cleared
20 471 (8.62%) ITIL Certification
21 465 (8.51%) Oracle
22 464 (8.49%) Linux
23 460 (8.42%) UNIX
24 457 (8.37%) VMware
25 451 (8.26%) Stakeholder Management
26 408 (7.47%) Continuous Improvement
27 390 (7.14%) SQL Server
28 385 (7.05%) Cisco
29 351 (6.43%) Management Information System
30 347 (6.35%) SC Cleared

Service Management
Top Related IT Skills by Category

For the 6 months to 22 August 2014, IT jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 222 (4.06%) MS Exchange
2 178 (3.26%) SharePoint
3 160 (2.93%) IIS
4 102 (1.87%) Apache
4 102 (1.87%) Tomcat
5 77 (1.41%) Exchange Server 2010
6 69 (1.26%) Lync
7 57 (1.04%) WebSphere
8 55 (1.01%) Blackberry Enterprise Server
9 42 (0.77%) Exchange Server 2003
10 32 (0.59%) Exchange Server 2013
11 30 (0.55%) BizTalk Server
12 28 (0.51%) IBM Notes
13 27 (0.49%) SAS
14 26 (0.48%) Exchange Server 2007
15 24 (0.44%) CMS
15 24 (0.44%) SharePoint 2010
16 22 (0.40%) WebLogic
17 17 (0.31%) SharePoint 2013
17 17 (0.31%) OpenStack
Applications
1 699 (12.80%) MS Excel
2 541 (9.90%) MS Office
3 123 (2.25%) MS PowerPoint
4 55 (1.01%) MS Visio
5 45 (0.82%) MS Project
6 22 (0.40%) Spreadsheet
7 8 (0.15%) InfoPath
8 2 (0.037%) PaintShop Pro
8 2 (0.037%) Adobe Captivate
Business Applications
1 144 (2.64%) Remedy ITSM
2 36 (0.66%) Oracle EBS
3 27 (0.49%) assyst
4 17 (0.31%) Dynamics AX
5 16 (0.29%) Dynamics CRM
5 16 (0.29%) Oracle General Ledger
6 15 (0.27%) Oracle ERP
7 13 (0.24%) SAP CRM
8 10 (0.18%) Dynamics NAV
8 10 (0.18%) Oracle BPM
8 10 (0.18%) Oracle EBS R12
9 9 (0.16%) Maximo
10 8 (0.15%) Oracle Applications
10 8 (0.15%) SAP SD
11 7 (0.13%) Temenos T24
11 7 (0.13%) RMDS
11 7 (0.13%) SAP Oil and Gas
12 6 (0.11%) HFM
12 6 (0.11%) Oracle Retail
13 5 (0.092%) Oracle 11i
Cloud Services
1 133 (2.43%) SaaS
2 63 (1.15%) Cloud Computing
3 39 (0.71%) Amazon AWS
4 30 (0.55%) PaaS
5 21 (0.38%) IaaS
6 13 (0.24%) Amazon EC2
7 12 (0.22%) Office 365
8 10 (0.18%) Microsoft Azure
8 10 (0.18%) Force.com
9 6 (0.11%) Google Apps
10 4 (0.073%) Google Compute Engine
11 2 (0.037%) Amazon S3
12 1 (0.018%) IBM Blueworks
12 1 (0.018%) Amazon ELB
Communications & Networking
1 280 (5.13%) SAN
2 268 (4.91%) Firewall
3 267 (4.89%) DNS
4 230 (4.21%) TCP/IP
5 212 (3.88%) LAN
6 208 (3.81%) WAN
7 179 (3.28%) Internet
8 170 (3.11%) VPN
9 133 (2.43%) DHCP
10 95 (1.74%) VoIP
11 90 (1.65%) SSL
12 77 (1.41%) NAS
13 73 (1.34%) LDAP
14 64 (1.17%) HTTP
15 53 (0.97%) Wireless
16 51 (0.93%) Broadband
16 51 (0.93%) Network Security
17 49 (0.90%) SMTP
18 45 (0.82%) MPLS
19 37 (0.68%) VLAN
Database & Business Intelligence
1 390 (7.14%) SQL Server
2 147 (2.69%) MySQL
3 100 (1.83%) Data Warehouse
4 89 (1.63%) Relational Database
5 86 (1.57%) Oracle Database
6 74 (1.35%) SQL Server Reporting Services
7 57 (1.04%) SQL Server Integration Services
8 40 (0.73%) SQL Server 2008
9 37 (0.68%) DB2
10 36 (0.66%) RDBMS
11 33 (0.60%) Data Mining
12 32 (0.59%) Crystal Reports
13 31 (0.57%) Big Data
13 31 (0.57%) Oracle Database 11g
14 23 (0.42%) VLDB
15 22 (0.40%) Oracle Reports
16 21 (0.38%) MS Access
16 21 (0.38%) SQL Server 2005
17 17 (0.31%) Oracle Database 10g
18 15 (0.27%) Oracle BI EE
Development Applications
1 49 (0.90%) Team Foundation Server
2 45 (0.82%) JIRA
3 44 (0.81%) Visual Studio
4 17 (0.31%) Jenkins
5 16 (0.29%) Subversion
6 6 (0.11%) Eclipse
6 6 (0.11%) Oracle Forms
7 5 (0.092%) SQL Server Management Studio (SSMS)
8 4 (0.073%) Xcode
8 4 (0.073%) LSMW
8 4 (0.073%) MSI
9 3 (0.055%) Hudson
9 3 (0.055%) Artifactory
9 3 (0.055%) QuickTest Pro
9 3 (0.055%) Rational Rose
10 2 (0.037%) Serena SBM
10 2 (0.037%) JUnit
10 2 (0.037%) Git (software)
11 1 (0.018%) Atlassian Bamboo
11 1 (0.018%) MorphX
General
1 1491 (27.29%) Finance
2 552 (10.10%) Telecoms
3 269 (4.92%) Retail
4 259 (4.74%) Banking
5 186 (3.40%) Legal
6 183 (3.35%) Marketing
7 120 (2.20%) Law
8 115 (2.11%) Advertising
9 86 (1.57%) Manufacturing
10 78 (1.43%) Billing
11 75 (1.37%) Financial Institution
12 67 (1.23%) Publishing
13 58 (1.06%) Back Office
14 50 (0.92%) French Language
15 47 (0.86%) Local Government
16 38 (0.70%) Military
17 36 (0.66%) German Language
18 34 (0.62%) Pharmaceutical
19 31 (0.57%) Investment Banking
20 23 (0.42%) Games
Job Titles
1 1053 (19.28%) Service Manager
2 987 (18.07%) Analyst
3 433 (7.93%) Delivery Manager
4 420 (7.69%) Consultant
5 396 (7.25%) Services Delivery Manager
6 327 (5.99%) Service Analyst
7 292 (5.35%) Support Analyst
8 270 (4.94%) Architect
9 199 (3.64%) Applications Support
10 186 (3.40%) Developer
11 178 (3.26%) Support Engineer
12 173 (3.17%) Service Desk Analyst
13 157 (2.87%) Project Manager
14 143 (2.62%) Senior Manager
15 136 (2.49%) IT Services Manager
16 133 (2.43%) Team Leader
17 126 (2.31%) Administrator
18 122 (2.23%) Technical Manager
19 117 (2.14%) Transition Manager
20 102 (1.87%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 194 (3.55%) .NET
2 168 (3.08%) XML
3 155 (2.84%) Web Services
4 145 (2.65%) HTML
5 120 (2.20%) CSS
6 59 (1.08%) Middleware
6 59 (1.08%) ASP.NET
7 39 (0.71%) Ajax
8 37 (0.68%) LAMP
9 36 (0.66%) J2EE
10 33 (0.60%) HTML5
10 33 (0.60%) SOAP
11 29 (0.53%) JSON
12 24 (0.44%) jQuery
13 21 (0.38%) CGI
14 20 (0.37%) .NET Framework
15 19 (0.35%) XHTML
16 16 (0.29%) WAMP
16 16 (0.29%) Java EE
17 15 (0.27%) Application Packaging
Miscellaneous
1 351 (6.43%) Management Information System
2 126 (2.31%) Blackberry
3 123 (2.25%) Computer Science
4 103 (1.89%) CMDB
5 71 (1.30%) Enterprise Software
6 67 (1.23%) PMI
7 63 (1.15%) Statistics
7 63 (1.15%) Clustering
8 55 (1.01%) Replication
9 51 (0.93%) Open Source
10 48 (0.88%) Client/Server
11 43 (0.79%) Video Conferencing
12 38 (0.70%) Mainframe
13 30 (0.55%) Mathematics
14 29 (0.53%) Hedge funds
15 27 (0.49%) Mobile App
16 24 (0.44%) Thin Client
16 24 (0.44%) NHS
16 24 (0.44%) Fat Client
17 23 (0.42%) PDA
Operating Systems
1 1145 (20.96%) Windows
2 464 (8.49%) Linux
3 460 (8.42%) UNIX
4 321 (5.88%) Windows 7
5 259 (4.74%) Windows Server 2008
6 187 (3.42%) Windows Server 2003
7 169 (3.09%) Windows XP
8 103 (1.89%) Red Hat Enterprise Linux
9 92 (1.68%) Solaris
10 55 (1.01%) Windows Server 2012
11 43 (0.79%) Android
12 35 (0.64%) CentOS
13 33 (0.60%) AIX
14 32 (0.59%) HPUX
15 29 (0.53%) Apple iOS
15 29 (0.53%) Windows 8
16 27 (0.49%) Windows Vista
17 21 (0.38%) SUSE
18 19 (0.35%) Windows 2000
19 18 (0.33%) zOS
Processes & Methodologies
1 3600 (65.90%) ITIL
2 1520 (27.82%) Service Delivery
3 1341 (24.55%) ITSM
4 916 (16.77%) Project Management
5 718 (13.14%) Change Management
6 606 (11.09%) PRINCE2
7 538 (9.85%) Incident Management
8 533 (9.76%) Problem Management
9 451 (8.26%) Stakeholder Management
10 408 (7.47%) Continuous Improvement
11 334 (6.11%) ITIL V3
12 308 (5.64%) Configuration Management
13 285 (5.22%) Release Management
14 228 (4.17%) Supplier Management
14 228 (4.17%) Root Cause Analysis
15 227 (4.16%) CRM
16 209 (3.83%) Business Development
17 207 (3.79%) Risk Management
18 194 (3.55%) Disaster Recovery
19 183 (3.35%) Business Continuity
Programming Languages
1 668 (12.23%) SQL
2 234 (4.28%) Java
3 117 (2.14%) JavaScript
4 112 (2.05%) Perl
5 110 (2.01%) C#
6 96 (1.76%) PowerShell
7 89 (1.63%) PHP
8 72 (1.32%) Shell Script
9 65 (1.19%) C
10 56 (1.03%) PL/SQL
11 51 (0.93%) VB
12 45 (0.82%) C++
13 44 (0.81%) VBA
14 38 (0.70%) T-SQL
15 35 (0.64%) Python
16 22 (0.40%) ABAP
17 18 (0.33%) VB.NET
18 16 (0.29%) Bash Shell
19 10 (0.18%) Korn
19 10 (0.18%) VB6
Qualifications
1 731 (13.38%) Degree
2 497 (9.10%) Security Cleared
3 471 (8.62%) ITIL Certification
4 347 (6.35%) SC Cleared
5 260 (4.76%) Microsoft Certification
6 153 (2.80%) MCSE
7 150 (2.75%) ISEB
8 137 (2.51%) Cisco Certification
9 116 (2.12%) ITIL Foundation Certificate
10 110 (2.01%) CCNA
11 105 (1.92%) MCP
12 99 (1.81%) PMI Certification
13 81 (1.48%) MCSA
14 70 (1.28%) CISSP
15 62 (1.13%) MCITP
16 57 (1.04%) PRINCE2 Practitioner
17 54 (0.99%) DV Cleared
18 53 (0.97%) VMware Certified Professional (VCP)
19 42 (0.77%) MCTS
20 41 (0.75%) PRINCE2 Certification
Quality Assurance & Compliance
1 910 (16.66%) SLA
2 187 (3.42%) ISO/IEC 27001
3 169 (3.09%) QA
4 97 (1.78%) ISO 9001
4 97 (1.78%) COBIT
5 61 (1.12%) PCI DSS
6 26 (0.48%) Sarbanes-Oxley
7 20 (0.37%) ISO 14001
8 18 (0.33%) ISO 9000
9 6 (0.11%) ISO/IEC 20000
10 5 (0.092%) DICOM
10 5 (0.092%) ISO/IEC 17799
10 5 (0.092%) BS15000
10 5 (0.092%) ISO 8583
11 4 (0.073%) HMG Infosec
12 2 (0.037%) Data Quality
12 2 (0.037%) HL7
13 1 (0.018%) CESG Infosec
13 1 (0.018%) WAI
13 1 (0.018%) COSO
System Software
1 582 (10.65%) Active Directory
2 305 (5.58%) VMware Infrastructure
3 116 (2.12%) XenApp
4 93 (1.70%) Hyper-V
5 86 (1.57%) vSphere
6 50 (0.92%) XenDesktop
7 41 (0.75%) VMware ESX
8 28 (0.51%) Terminal Services
9 26 (0.48%) KVM
10 25 (0.46%) VMware ESXi
11 23 (0.42%) Microsoft App-V
12 21 (0.38%) vCloud
13 20 (0.37%) Oracle RAC
14 16 (0.29%) VMware Workstation
15 14 (0.26%) Snort
15 14 (0.26%) Oracle RMAN
15 14 (0.26%) VMware Server
16 13 (0.24%) Microsoft Virtual Server
17 12 (0.22%) NFS
18 10 (0.18%) Xen
Systems Management
1 145 (2.65%) SCCM
2 57 (1.04%) Tivoli
3 44 (0.81%) Puppet
4 42 (0.77%) SCOM
5 38 (0.70%) Nagios
5 38 (0.70%) WSUS
6 30 (0.55%) NetBackup
7 29 (0.53%) Opscode Chef
8 28 (0.51%) Netcool
9 22 (0.40%) Oracle Enterprise Manager
10 20 (0.37%) OpenView
11 19 (0.35%) Backup Exec
12 18 (0.33%) Data Guard
13 16 (0.29%) Norton AntiVirus
13 16 (0.29%) Systems Management Server (SMS)
13 16 (0.29%) Cisco CUCM
14 15 (0.27%) McAfee ePO
15 12 (0.22%) Tivoli Monitoring
15 12 (0.22%) SolarWinds Orion
16 10 (0.18%) HP NNM
Vendors
1 1072 (19.62%) Microsoft
2 465 (8.51%) Oracle
3 457 (8.37%) VMware
4 385 (7.05%) Cisco
5 312 (5.71%) Citrix
6 270 (4.94%) HP
7 239 (4.37%) Remedy
8 204 (3.73%) IBM
9 181 (3.31%) ServiceNow
10 142 (2.60%) Red Hat
11 134 (2.45%) SAP
12 127 (2.32%) BMC
13 84 (1.54%) EMC
13 84 (1.54%) NetApp
14 83 (1.52%) Symantec
15 68 (1.24%) CheckPoint
15 68 (1.24%) Juniper
16 65 (1.19%) Fujitsu
17 59 (1.08%) McAfee
18 58 (1.06%) Dell
Staines, Middlesex
Quadratek People Limited
Salary: From £65,000 to £100,000 per annum Excellent salary plus full benefits
Posted: 6 hours ago
City, London
Harrington Starr
Posted: 6 hours ago
City, London
Harrington Starr
Salary: £35000 per annum
Posted: 6 hours ago
London
Aston Carter
Salary: £90000 - £120000 per annum + + Bonus + Benefits
Posted: 9 hours ago
Barking, Essex
Agilisys Professional Services Ltd
Salary: competitive + benefits
Posted: 21 hours ago
Folkestone, Kent
Eden Lea Consultants
Salary: From £45,000 to £55,000 per annum + benefits
Posted: Yesterday
London
Harvey Nash plc
Salary: £60 per annum + + BENEFITS
Posted: Yesterday
London
ARC IT Recruitment Ltd
Salary: £24000 Per Annum
Posted: Yesterday
London
Digitech Resourcing Ltd
Salary: From £40,000 to £60,000 per annum £40,000 to £60,000 + Bonus
Posted: Yesterday
Oxford, Oxfordshire
Jumar
Salary: Up to £65,000 per annum plus excellent bonus, benefits and car
Posted: Yesterday
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £40000 - £50000 per annum + car allow +bonus +ben
Posted: Yesterday
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £25000 - £28000 per annum + 13% Shift Allowance
Posted: Yesterday
Leeds, West Yorkshire
set2recruit
Salary: £19000 - £25000 Per Annum £19k - £25k + Bonus and
Posted: Yesterday
Central London / West End
ComputAppoint
Salary: £25000 - £30000 per annum
Posted: Yesterday
Fleet, Hampshire
FT Select
Salary: From £30,000 to £45,000 per annum + 10% bonus + corporate benefits
Posted: Yesterday
Knutsford, Cheshire
Proprius Recruitment
Salary: From £40,000 to £50,000 per annum
Posted: Yesterday
Plymouth, Devon
Network ITR
Salary: 550 to 600 per day GBP
Posted: Yesterday
Cheshire
Rullion IT Plus
Posted: Yesterday
Bath, Somerset
Resource Solutions Group - Ascentric
Salary: bonus + benefits
Posted: Yesterday
London
ComputAppoint
Salary: £37000 per annum + Shift allowence, £1984
Posted: Yesterday