The table below looks at the statistics for Service Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 113 131 138
Rank change year-on-year
+18 +7
Permanent jobs citing Service Management 2803 2432 2361
As % of all permanent IT jobs located in the UK 2.46% 2.25% 2.05%
As % of the Processes & Methodologies category 3.01% 2.76% 2.60%
Number of salaries quoted 2182 1748 1825
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £27,000 £26,750 £26,000
10% offered a salary of more than £70,000 £75,000 £70,000
UK excluding London average salary £42,500 £45,000 £41,500
% change year-on-year
-5.55% +8.43%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
93253 88183 90713
As % of all permanent IT jobs located in the UK 81.97% 81.51% 78.92%
Number of salaries quoted 75196 72427 76352
Average salary £48,000 £47,500 £45,000
Average salary % change year-on-year
+1.05% +5.55%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £70,000 £72,500
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 21 October 2014 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +18 2661 £47,500 - 282
London +34 1073 £54,000 -1.81% 98
South East +16 667 £45,000 +2.85% 60
Berkshire +27 305 £50,000 -4.76% 23
City of London +29 270 £55,000 +6.79% 36
North West +48 177 £42,500 - 13
Yorkshire -37 173 £35,000 -16.16% 25
West Midlands +9 169 £48,000 +2.12% 23
East of England -19 161 £37,500 -16.66% 18
West Yorkshire -32 148 £35,000 -16.16% 22
Reading +32 144 £50,000 -16.66% 13
South West -6 141 £42,500 -9.39% 21
Surrey +23 111 £42,500 -5.55% 11
Leeds -39 104 £33,000 -22.35% 13
Birmingham +11 95 £62,500 +31.57% 14
Hampshire -28 94 £40,000 +33.33% 11
Manchester +6 80 £42,500 -5.55% 10
Cheshire +25 69 £42,500 +6.25% 2
Hertfordshire +4 64 £34,000 -18.56% 10
East Midlands -10 64 £23,000 -51.57% 14
Scotland -10 62 £39,500 -3.64% 7
Bristol +18 61 £39,750 -11.66% 9
Buckinghamshire +10 61 £50,000 +33.33% 5
Wiltshire +17 48 £42,500 -10.52% 6
Cambridgeshire -2 39 £33,250 +35.71% 4
Bracknell -9 38 £45,000 +20.00% 2
Kent +17 34 £60,000 +20.00% 4
Oxfordshire +30 30 £31,250 -40.47% 3
Basingstoke +20 30 £43,000 -18.09%
Swindon +12 30 £45,000 -5.26% 3

Service Management
Top 30 Related IT Skills

For the 6 months to 21 October 2014, IT jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3494 (65.46%) ITIL
2 1397 (26.17%) Finance
3 1319 (24.71%) Service Delivery
4 1164 (21.81%) Windows
5 1139 (21.34%) ITSM
6 1048 (19.63%) Microsoft
7 968 (18.13%) SLA
8 888 (16.64%) Project Management
9 727 (13.62%) Change Management
9 727 (13.62%) Degree
10 680 (12.74%) SQL
11 676 (12.66%) MS Excel
12 649 (12.16%) Analytical Skills
13 594 (11.13%) MS Office
14 583 (10.92%) Incident Management
15 578 (10.83%) PRINCE2
16 554 (10.38%) Active Directory
17 513 (9.61%) Problem Management
18 506 (9.48%) Telecoms
19 491 (9.20%) Stakeholder Management
20 469 (8.79%) Security Cleared
21 456 (8.54%) Oracle
22 453 (8.49%) Linux
23 451 (8.45%) VMware
24 441 (8.26%) Continuous Improvement
25 437 (8.19%) UNIX
26 420 (7.87%) Cisco
27 408 (7.64%) ITIL Certification
28 398 (7.46%) SQL Server
29 375 (7.03%) Agile Software Development

Service Management
Top Related IT Skills by Category

For the 6 months to 21 October 2014, IT jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 195 (3.65%) MS Exchange
2 175 (3.28%) SharePoint
3 161 (3.02%) IIS
4 90 (1.69%) Apache
5 79 (1.48%) Tomcat
6 71 (1.33%) Lync
7 67 (1.26%) Exchange Server 2010
8 56 (1.05%) WebSphere
9 54 (1.01%) Blackberry Enterprise Server
10 36 (0.67%) IBM Notes
11 33 (0.62%) Exchange Server 2007
12 28 (0.52%) Exchange Server 2013
13 27 (0.51%) SharePoint 2010
13 27 (0.51%) SAS
14 25 (0.47%) Exchange Server 2003
15 24 (0.45%) WebLogic
16 23 (0.43%) BizTalk Server
17 20 (0.37%) CMS
18 17 (0.32%) OpenStack
19 16 (0.30%) WebSphere Application Server
Applications
1 676 (12.66%) MS Excel
2 594 (11.13%) MS Office
3 133 (2.49%) MS PowerPoint
4 65 (1.22%) MS Visio
5 55 (1.03%) MS Project
6 18 (0.34%) Spreadsheet
7 11 (0.21%) InfoPath
8 2 (0.037%) PaintShop Pro
9 1 (0.019%) Adobe Captivate
Business Applications
1 103 (1.93%) Remedy ITSM
2 31 (0.58%) Oracle EBS
3 25 (0.47%) assyst
3 25 (0.47%) Dynamics CRM
4 18 (0.34%) SAP CRM
5 16 (0.30%) Dynamics AX
6 15 (0.28%) SAP SD
6 15 (0.28%) Oracle ERP
7 12 (0.22%) Oracle EBS R12
8 11 (0.21%) SAP SM
8 11 (0.21%) Dynamics NAV
9 10 (0.19%) Oracle Applications
10 9 (0.17%) Oracle General Ledger
11 8 (0.15%) SAP Oil and Gas
11 8 (0.15%) SAP ERP
11 8 (0.15%) Oracle BPM
12 7 (0.13%) Agresso
13 5 (0.094%) BASE24
13 5 (0.094%) Maximo
14 4 (0.075%) Compiere
Cloud Services
1 147 (2.75%) SaaS
2 57 (1.07%) Cloud Computing
3 30 (0.56%) PaaS
4 20 (0.37%) Amazon AWS
5 19 (0.36%) Office 365
6 18 (0.34%) IaaS
7 15 (0.28%) Microsoft Azure
8 9 (0.17%) Force.com
9 6 (0.11%) Google Apps
10 4 (0.075%) HP Helion
10 4 (0.075%) Google Compute Engine
11 2 (0.037%) IBM SmartCloud
12 1 (0.019%) Amazon EC2
12 1 (0.019%) Amazon S3
12 1 (0.019%) Amazon ELB
12 1 (0.019%) SuccessFactors
12 1 (0.019%) IBM Blueworks
Communications & Networking
1 290 (5.43%) Firewall
2 227 (4.25%) DNS
3 223 (4.18%) LAN
4 220 (4.12%) SAN
5 216 (4.05%) VPN
6 214 (4.01%) TCP/IP
7 210 (3.93%) WAN
8 145 (2.72%) Internet
9 107 (2.00%) DHCP
10 95 (1.78%) MPLS
11 91 (1.70%) VoIP
12 84 (1.57%) Wireless
13 81 (1.52%) SSL
14 63 (1.18%) LDAP
15 58 (1.09%) NAS
16 53 (0.99%) Broadband
17 51 (0.96%) Network Security
18 50 (0.94%) VLAN
19 43 (0.81%) BGP
20 36 (0.67%) OSPF
Database & Business Intelligence
1 398 (7.46%) SQL Server
2 122 (2.29%) MySQL
3 113 (2.12%) Data Warehouse
4 87 (1.63%) Oracle Database
5 68 (1.27%) Relational Database
6 66 (1.24%) SQL Server Reporting Services
7 54 (1.01%) Data Mining
8 47 (0.88%) SQL Server Integration Services
9 42 (0.79%) VLDB
10 41 (0.77%) SQL Server 2008
11 37 (0.69%) Oracle Database 11g
12 27 (0.51%) Crystal Reports
13 24 (0.45%) Big Data
13 24 (0.45%) Oracle BI EE
14 23 (0.43%) SQL Server 2005
15 22 (0.41%) RDBMS
16 21 (0.39%) Oracle Reports
17 20 (0.37%) DB2
17 20 (0.37%) MS Access
18 17 (0.32%) Hadoop
Development Applications
1 41 (0.77%) Visual Studio
1 41 (0.77%) Team Foundation Server
2 34 (0.64%) JIRA
3 17 (0.32%) Jenkins
4 13 (0.24%) Subversion
5 10 (0.19%) QuickTest Pro
5 10 (0.19%) Artifactory
6 8 (0.15%) Rational Rose
6 8 (0.15%) ClearQuest
7 7 (0.13%) ClearCase
8 6 (0.11%) Eclipse
9 5 (0.094%) Atlassian Bamboo
9 5 (0.094%) MSI
10 4 (0.075%) LSMW
10 4 (0.075%) Oracle Forms
10 4 (0.075%) PowerBuilder
11 3 (0.056%) Git (software)
11 3 (0.056%) Lombardi
11 3 (0.056%) SQL Server Management Studio (SSMS)
11 3 (0.056%) InstallShield
General
1 1397 (26.17%) Finance
2 506 (9.48%) Telecoms
3 277 (5.19%) Banking
4 273 (5.11%) Retail
5 175 (3.28%) Legal
6 163 (3.05%) Marketing
7 114 (2.14%) Law
8 98 (1.84%) Billing
9 95 (1.78%) Manufacturing
10 82 (1.54%) Financial Institution
11 69 (1.29%) Publishing
12 60 (1.12%) Advertising
13 58 (1.09%) Local Government
14 57 (1.07%) French Language
15 55 (1.03%) Back Office
16 43 (0.81%) German Language
17 38 (0.71%) Military
18 36 (0.67%) Front Office
19 33 (0.62%) Investment Banking
20 32 (0.60%) Pharmaceutical
Job Titles
1 1001 (18.75%) Analyst
2 910 (17.05%) Service Manager
3 397 (7.44%) Consultant
4 343 (6.43%) Delivery Manager
5 333 (6.24%) Service Analyst
6 308 (5.77%) Services Delivery Manager
7 302 (5.66%) Support Analyst
8 287 (5.38%) Architect
9 211 (3.95%) Applications Support
9 211 (3.95%) Service Desk Analyst
10 179 (3.35%) Project Manager
11 174 (3.26%) Developer
12 170 (3.18%) Support Engineer
13 143 (2.68%) Administrator
14 132 (2.47%) IT Services Manager
14 132 (2.47%) Team Leader
14 132 (2.47%) Senior Manager
15 123 (2.30%) Solutions Architect
16 106 (1.99%) Applications Support Analyst
17 97 (1.82%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 168 (3.15%) XML
2 157 (2.94%) .NET
3 143 (2.68%) HTML
4 138 (2.59%) Web Services
5 107 (2.00%) CSS
6 62 (1.16%) Middleware
7 57 (1.07%) J2EE
8 56 (1.05%) ASP.NET
9 36 (0.67%) JSON
10 28 (0.52%) Ajax
11 25 (0.47%) LAMP
12 23 (0.43%) jQuery
12 23 (0.43%) HTML5
12 23 (0.43%) SOAP
13 20 (0.37%) MFC
14 19 (0.36%) .NET Framework
15 18 (0.34%) Spring
16 16 (0.30%) XML Schema
17 15 (0.28%) Java EE
18 14 (0.26%) Struts
Miscellaneous
1 649 (12.16%) Analytical Skills
2 335 (6.28%) Management Information System
3 122 (2.29%) Computer Science
4 109 (2.04%) Blackberry
5 95 (1.78%) Enterprise Software
6 89 (1.67%) CMDB
7 86 (1.61%) PMI
8 68 (1.27%) Statistics
9 52 (0.97%) Open Source
10 47 (0.88%) Clustering
11 40 (0.75%) Replication
12 36 (0.67%) Performance Metrics
13 35 (0.66%) Client/Server
14 34 (0.64%) Video Conferencing
15 32 (0.60%) Mathematics
16 30 (0.56%) Mainframe
17 29 (0.54%) Hedge funds
18 25 (0.47%) User Experience
19 24 (0.45%) NHS
19 24 (0.45%) Life Science
Operating Systems
1 1164 (21.81%) Windows
2 453 (8.49%) Linux
3 437 (8.19%) UNIX
4 321 (6.01%) Windows 7
5 253 (4.74%) Windows Server 2008
6 187 (3.50%) Windows XP
7 164 (3.07%) Windows Server 2003
8 98 (1.84%) Solaris
9 94 (1.76%) Red Hat Enterprise Linux
10 66 (1.24%) Windows Server 2012
11 45 (0.84%) CentOS
12 44 (0.82%) Windows 8
13 40 (0.75%) Android
13 40 (0.75%) AIX
14 36 (0.67%) Windows Vista
15 28 (0.52%) SUSE
16 20 (0.37%) Apple iOS
17 16 (0.30%) Debian
17 16 (0.30%) Windows 2000
18 14 (0.26%) HPUX
Processes & Methodologies
1 3494 (65.46%) ITIL
2 1319 (24.71%) Service Delivery
3 1139 (21.34%) ITSM
4 888 (16.64%) Project Management
5 727 (13.62%) Change Management
6 583 (10.92%) Incident Management
7 578 (10.83%) PRINCE2
8 513 (9.61%) Problem Management
9 491 (9.20%) Stakeholder Management
10 441 (8.26%) Continuous Improvement
11 375 (7.03%) Agile Software Development
12 287 (5.38%) ITIL V3
13 265 (4.96%) Configuration Management
14 250 (4.68%) Release Management
15 244 (4.57%) CRM
16 240 (4.50%) Risk Management
17 227 (4.25%) Root Cause Analysis
18 203 (3.80%) E-Commerce
18 203 (3.80%) Supplier Management
19 202 (3.78%) Line Management
Programming Languages
1 680 (12.74%) SQL
2 206 (3.86%) Java
3 121 (2.27%) JavaScript
4 84 (1.57%) C#
5 83 (1.55%) Perl
5 83 (1.55%) C
6 82 (1.54%) Shell Script
7 80 (1.50%) PHP
8 78 (1.46%) PowerShell
9 66 (1.24%) PL/SQL
10 45 (0.84%) VB
11 37 (0.69%) C++
12 34 (0.64%) T-SQL
12 34 (0.64%) VBA
13 21 (0.39%) Python
13 21 (0.39%) VBScript
14 20 (0.37%) Bash Shell
15 16 (0.30%) ABAP
16 14 (0.26%) VB.NET
17 9 (0.17%) Apex Code
Qualifications
1 727 (13.62%) Degree
2 469 (8.79%) Security Cleared
3 408 (7.64%) ITIL Certification
4 352 (6.59%) SC Cleared
5 263 (4.93%) Microsoft Certification
6 155 (2.90%) Cisco Certification
7 142 (2.66%) MCSE
8 137 (2.57%) PMI Certification
8 137 (2.57%) ITIL Foundation Certificate
9 123 (2.30%) ISEB
10 120 (2.25%) CCNA
11 114 (2.14%) MCP
12 79 (1.48%) MCSA
13 71 (1.33%) MCITP
14 61 (1.14%) PRINCE2 Certification
14 61 (1.14%) PRINCE2 Practitioner
15 59 (1.11%) PMP
16 47 (0.88%) CCNP
17 43 (0.81%) CISSP
18 42 (0.79%) DV Cleared
Quality Assurance & Compliance
1 968 (18.13%) SLA
2 177 (3.32%) ISO/IEC 27001
3 161 (3.02%) QA
4 104 (1.95%) ISO 9001
5 87 (1.63%) COBIT
6 84 (1.57%) PCI DSS
7 23 (0.43%) Sarbanes-Oxley
7 23 (0.43%) ISO 14001
8 8 (0.15%) ISO 9000
9 7 (0.13%) ISO/IEC 17799
10 5 (0.094%) DICOM
10 5 (0.094%) ISO 8583
11 3 (0.056%) BS15000
12 2 (0.037%) TickIT
12 2 (0.037%) Data Quality
12 2 (0.037%) HL7
12 2 (0.037%) HMG Infosec
12 2 (0.037%) BS25999
13 1 (0.019%) COSO
13 1 (0.019%) ISO/IEC 20000
System Software
1 554 (10.38%) Active Directory
2 294 (5.51%) VMware Infrastructure
3 88 (1.65%) XenApp
4 86 (1.61%) Hyper-V
5 77 (1.44%) vSphere
6 47 (0.88%) VMware ESX
7 40 (0.75%) XenDesktop
8 24 (0.45%) Terminal Services
9 20 (0.37%) vCloud
10 16 (0.30%) Oracle RAC
11 15 (0.28%) VMware Server
11 15 (0.28%) VMware Workstation
12 14 (0.26%) Snort
12 14 (0.26%) VMware ESXi
13 12 (0.22%) Oracle RMAN
14 11 (0.21%) Microsoft Virtual Server
15 9 (0.17%) KVM
16 8 (0.15%) Microsoft App-V
16 8 (0.15%) NFS
16 8 (0.15%) Firmware
Systems Management
1 128 (2.40%) SCCM
2 58 (1.09%) Nagios
3 53 (0.99%) Tivoli
4 48 (0.90%) Puppet
5 44 (0.82%) SCOM
6 30 (0.56%) WSUS
7 29 (0.54%) NetBackup
8 26 (0.49%) Netcool
9 24 (0.45%) Backup Exec
10 22 (0.41%) Opscode Chef
11 21 (0.39%) Oracle Enterprise Manager
12 20 (0.37%) OpenView
12 20 (0.37%) Norton AntiVirus
12 20 (0.37%) Systems Management Server (SMS)
13 15 (0.28%) HP Quality Center
14 14 (0.26%) Data Guard
15 13 (0.24%) logstash
16 12 (0.22%) Cisco CUCM
17 11 (0.21%) SolarWinds Orion
17 11 (0.21%) Tivoli Monitoring
Vendors
1 1048 (19.63%) Microsoft
2 456 (8.54%) Oracle
3 451 (8.45%) VMware
4 420 (7.87%) Cisco
5 279 (5.23%) Citrix
6 244 (4.57%) Remedy
7 241 (4.51%) HP
8 183 (3.43%) IBM
9 132 (2.47%) SAP
10 130 (2.44%) ServiceNow
11 128 (2.40%) Red Hat
12 118 (2.21%) BMC
13 80 (1.50%) CheckPoint
14 74 (1.39%) Juniper
15 71 (1.33%) EMC
16 68 (1.27%) Symantec
17 61 (1.14%) NetApp
18 59 (1.11%) Fujitsu
19 47 (0.88%) McAfee
19 47 (0.88%) SolarWinds
Liverpool, Merseyside
4it Recruitment Ltd
Salary: Up to £20k
Posted: 27 minutes ago
Reading, Berkshire
Arden Resourcing Limited
Salary: From £55,000 to £60,000 per annum + Benefits and Bonus
Posted: 2 hours ago
London
Burns Sheehan
Salary: £25000 - £32000 per annum
Posted: 2 hours ago
Reading, Berkshire
Opus Resourcing Ltd
Salary: £60000 - £65000 per annum + £6k Car Allow + Bonus to 20%
Posted: 2 hours ago
Bradford, West Yorkshire
Head Resourcing
Posted: 2 hours ago
Glasgow, Lanarkshire
Cathcart Associates Ltd
Salary: £19000 - £22000 per annum + Benefits
Posted: 3 hours ago
London
Ashdown IT
Salary: £50000 - £55000 per annum + benefits
Posted: 4 hours ago
London
NES Global Talent
Salary: £50000 to £60000 per annum - Car + bonus etc
Posted: 7 hours ago
Birmingham, West Midlands (County)
CGI
Salary: £45000 - £70000 per annum + excellent benefits
Posted: 8 hours ago
Northwich, Cheshire
TribePost.co.uk
Salary: £18-22K, DOE
Posted: 8 hours ago
Central London / West End
Ampersand Consulting
Salary: £30000 per annum + Benefits
Posted: 10 hours ago
London
Experis Ltd
Salary: £40000.00 - £45000.00 per annum + 10% bonus + benefits
Posted: 13 hours ago
London
Experis Ltd
Salary: £40000.00 - £45000.00 per annum + 10% bonus + benefits
Posted: 13 hours ago
Reading, Berkshire
Bentley Whitaker
Salary: From £22,000 to £25,000 per annum
Posted: 20 hours ago
Reading, Berkshire
JM
Salary: £65000 - £750000 per annum + Bonus + Benefits
Posted: 23 hours ago
Reading, Berkshire
JM
Salary: £65000 - £75000 per annum + Bonus + Company car + Benefits
Posted: 23 hours ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £55000 - £60000 per annum + OTE £120,000+car allow+ben
Posted: Yesterday
Manchester, Lancashire
Laterooms Ltd
Salary: Competitive + bonus + benefits
Posted: Yesterday
City, London
Fenwick Ryan
Salary: £30000 - £40000 per annum + Bens
Posted: Yesterday
Leeds, West Yorkshire
Volaris Exec
Salary: £50000 - £65000 per annum + car + bonus + benefits
Posted: Yesterday