The table below looks at the statistics for Service Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
Service Management
Rank 109 125 139
Rank change year-on-year
+16 +14
Permanent jobs citing Service Management 2910 2841 2240
As % of all permanent IT jobs located in the UK 2.61% 2.35% 2.02%
As % of the Processes & Methodologies category 3.14% 2.86% 2.52%
Number of salaries quoted 2096 2141 1740
Average salary £47,500 £50,000 £47,500
Average salary % change year-on-year
-5.00% +5.26%
90% offered a salary of more than £27,500 £27,500 £27,756
10% offered a salary of more than £70,000 £71,500 £70,300
UK excluding London average salary £45,000 £46,500 £45,000
% change year-on-year
-3.22% +3.33%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92626 99355 89014
As % of all permanent IT jobs located in the UK 83.23% 82.06% 80.16%
Number of salaries quoted 74985 79810 73029
Average salary £50,000 £47,500 £46,000
Average salary % change year-on-year
+5.26% +3.26%
90% offered a salary of more than £32,000 £30,500 £30,000
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 21 April 2015 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +18 2735 £48,000 -4.00% 280
London +8 1013 £52,500 -0.94% 69
South East -1 648 £48,000 -4.00% 78
City of London +37 327 £50,000 -9.09% 17
Berkshire +34 282 £57,500 +8.49% 23
Yorkshire +20 225 £37,500 -14.77% 23
South West +11 220 £37,500 -26.47% 22
West Yorkshire +35 183 £37,500 -16.66% 17
North West +34 183 £42,500 +16.43% 25
East of England +26 164 £47,000 -6.00% 16
West Midlands +9 139 £48,500 +2.10% 16
Reading +13 132 £50,000 -14.89% 5
East Midlands +34 127 £44,000 +10.00% 20
Leeds +37 120 £36,500 -17.19% 9
Hampshire 0 117 £48,500 +23.56% 9
Surrey -12 115 £45,000 -10.00% 19
Manchester 0 86 £40,000 +17.64% 13
Wiltshire +9 84 £37,500 -16.66% 14
Scotland +6 61 £40,500 -7.95% 6
Birmingham +5 60 £55,000 +2.32% 8
Bracknell +20 55 £62,500 +63.39% 2
Bristol -4 53 £57,500 +12.74% 4
Bedfordshire +54 52 £46,500 +3.33% 3
Buckinghamshire -13 50 £35,000 -23.24% 9
Cambridgeshire +50 47 £47,500 +30.13% 4
Cheshire +24 46 £45,000 +20.00% 8
Southampton +27 44 £51,500 +41.09% 3
Leicestershire +51 43 £40,750 -41.78% 1
West Sussex -18 43 £32,250 -41.36% 5
Nottinghamshire +23 41 £46,500 +13.81% 13

Service Management
Top 30 Related IT Skills

For the 6 months to 21 April 2015, IT jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3625 (65.46%) ITIL
2 1459 (26.35%) Service Delivery
3 1425 (25.73%) Finance
4 1289 (23.28%) Windows
5 1284 (23.19%) Microsoft
6 1151 (20.78%) ITSM
7 986 (17.80%) SLA
8 880 (15.89%) Project Management
9 769 (13.89%) Degree
10 737 (13.31%) Active Directory
11 733 (13.24%) MS Excel
12 724 (13.07%) Change Management
13 690 (12.46%) Problem Management
14 671 (12.12%) Analytical Skills
15 667 (12.04%) MS Office
16 657 (11.86%) SQL
17 620 (11.20%) Incident Management
18 546 (9.86%) Security Cleared
19 543 (9.80%) PRINCE2
20 518 (9.35%) VMware
21 511 (9.23%) ITIL Certification
22 495 (8.94%) SQL Server
23 486 (8.78%) Continuous Improvement
24 480 (8.67%) Linux
25 473 (8.54%) Stakeholder Management
26 470 (8.49%) Cisco
27 447 (8.07%) Telecoms
28 421 (7.60%) Management Information System
29 406 (7.33%) Agile Software Development
30 405 (7.31%) Oracle

Service Management
Top Related IT Skills by Category

For the 6 months to 21 April 2015, IT jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 255 (4.60%) SharePoint
2 251 (4.53%) MS Exchange
3 184 (3.32%) IIS
4 114 (2.06%) Apache
5 99 (1.79%) Lync
6 82 (1.48%) Tomcat
7 79 (1.43%) Exchange Server 2010
8 73 (1.32%) Blackberry Enterprise Server
9 59 (1.07%) WebSphere
10 48 (0.87%) WebLogic
11 45 (0.81%) IBM Notes
12 34 (0.61%) JBoss
13 32 (0.58%) Exchange Server 2003
14 30 (0.54%) Exchange Server 2007
15 25 (0.45%) Exchange Server 2013
15 25 (0.45%) CMS
16 22 (0.40%) BizTalk Server
17 16 (0.29%) Documentum
17 16 (0.29%) Drupal
17 16 (0.29%) WorkSite
Applications
1 733 (13.24%) MS Excel
2 667 (12.04%) MS Office
3 139 (2.51%) MS PowerPoint
4 84 (1.52%) MS Visio
5 53 (0.96%) MS Project
6 17 (0.31%) Spreadsheet
7 13 (0.23%) InfoPath
8 2 (0.036%) Open Workbench
8 2 (0.036%) Photoshop
8 2 (0.036%) SPSS
8 2 (0.036%) Acrobat
8 2 (0.036%) Fireworks
Business Applications
1 130 (2.35%) Remedy ITSM
2 28 (0.51%) SAP SM
3 24 (0.43%) Dynamics CRM
4 22 (0.40%) SAP CRM
5 21 (0.38%) SAP ERP
6 20 (0.36%) Dynamics AX
7 19 (0.34%) assyst
8 15 (0.27%) SAP APO
9 13 (0.23%) Summit
9 13 (0.23%) Agresso
10 11 (0.20%) SAP MM
11 10 (0.18%) Oracle EBS
12 7 (0.13%) SAP FI
12 7 (0.13%) SAP HR
12 7 (0.13%) SAP CS
12 7 (0.13%) SAP Oil and Gas
12 7 (0.13%) Cognos Business Intelligence
12 7 (0.13%) SAP HCM
13 6 (0.11%) Oracle Procure-to-Pay
13 6 (0.11%) Maximo
Cloud Services
1 136 (2.46%) SaaS
2 82 (1.48%) Office 365
3 79 (1.43%) Microsoft Azure
4 76 (1.37%) Amazon AWS
5 38 (0.69%) Cloud Computing
6 15 (0.27%) PaaS
7 14 (0.25%) Yammer
8 10 (0.18%) Force.com
9 8 (0.14%) Amazon EC2
9 8 (0.14%) AWS CloudFormation
10 7 (0.13%) IaaS
11 6 (0.11%) Google Cloud Platform
12 4 (0.072%) Mimecast
12 4 (0.072%) Google Drive
13 3 (0.054%) Google Apps
14 2 (0.036%) OneDrive
14 2 (0.036%) IBM Blueworks
15 1 (0.018%) SoftLayer
Communications & Networking
1 324 (5.85%) Firewall
2 265 (4.79%) LAN
3 243 (4.39%) WAN
4 224 (4.04%) SAN
5 218 (3.94%) VPN
6 210 (3.79%) DNS
7 205 (3.70%) TCP/IP
8 134 (2.42%) Wireless
9 132 (2.38%) Internet
10 120 (2.17%) DHCP
11 105 (1.90%) VoIP
12 104 (1.88%) MPLS
13 91 (1.64%) Cisco ASA
14 77 (1.39%) VLAN
15 76 (1.37%) Network Security
16 72 (1.30%) Broadband
17 67 (1.21%) SSL
18 60 (1.08%) BGP
19 58 (1.05%) NAS
20 56 (1.01%) Intranet
Database & Business Intelligence
1 495 (8.94%) SQL Server
2 128 (2.31%) MySQL
3 86 (1.55%) SQL Server Reporting Services
4 82 (1.48%) Data Warehouse
5 78 (1.41%) Oracle Database
6 77 (1.39%) Relational Database
7 66 (1.19%) SQL Server Integration Services
8 54 (0.98%) SQL Server 2008
9 49 (0.88%) DB2
10 44 (0.79%) Oracle Reports
11 37 (0.67%) Big Data
12 36 (0.65%) Oracle Database 11g
13 33 (0.60%) RDBMS
13 33 (0.60%) Ingres
14 32 (0.58%) Data Mining
14 32 (0.58%) SQL Server Analysis Services
15 30 (0.54%) SQL Server 2012
16 26 (0.47%) Oracle BI EE
17 20 (0.36%) SQL Server 2005
18 19 (0.34%) Oracle Database 10g
Development Applications
1 39 (0.70%) JIRA
2 32 (0.58%) VSS/SourceSafe
3 29 (0.52%) Visual Studio
3 29 (0.52%) Subversion
4 27 (0.49%) Team Foundation Server
4 27 (0.49%) Jenkins
5 18 (0.33%) Selenium
6 15 (0.27%) WebDriver
7 13 (0.23%) Git (software)
8 12 (0.22%) LoadRunner
8 12 (0.22%) Oracle Forms
9 11 (0.20%) Artifactory
10 9 (0.16%) Rational DOORS
11 7 (0.13%) JProfiler
11 7 (0.13%) Ant
11 7 (0.13%) JMeter
12 6 (0.11%) ClearQuest
12 6 (0.11%) ClearCase
12 6 (0.11%) Eclipse
12 6 (0.11%) Maven
General
1 1425 (25.73%) Finance
2 447 (8.07%) Telecoms
3 325 (5.87%) Banking
4 238 (4.30%) Retail
5 175 (3.16%) Marketing
6 174 (3.14%) Legal
7 168 (3.03%) Law
8 136 (2.46%) Manufacturing
9 110 (1.99%) Advertising
10 109 (1.97%) Financial Institution
11 99 (1.79%) Front Office
12 85 (1.53%) Investment Banking
13 70 (1.26%) Back Office
14 68 (1.23%) Billing
15 58 (1.05%) Publishing
16 46 (0.83%) German Language
17 44 (0.79%) French Language
17 44 (0.79%) Games
18 32 (0.58%) Spanish Language
19 29 (0.52%) Local Government
Job Titles
1 1152 (20.80%) Analyst
2 987 (17.82%) Service Manager
3 436 (7.87%) Delivery Manager
4 425 (7.67%) Consultant
5 409 (7.39%) Support Analyst
6 390 (7.04%) Services Delivery Manager
7 347 (6.27%) Service Analyst
8 301 (5.44%) Architect
9 256 (4.62%) Service Desk Analyst
10 210 (3.79%) Applications Support
11 197 (3.56%) Project Manager
12 171 (3.09%) Problem Manager
13 161 (2.91%) Support Engineer
14 159 (2.87%) Developer
15 152 (2.74%) IT Services Manager
16 137 (2.47%) Senior Manager
17 132 (2.38%) Administrator
18 129 (2.33%) Applications Support Analyst
19 124 (2.24%) Business Analyst
20 115 (2.08%) Solutions Architect
Libraries, Frameworks & Software Standards
1 213 (3.85%) .NET
2 160 (2.89%) Web Services
3 140 (2.53%) HTML
4 138 (2.49%) XML
5 93 (1.68%) J2EE
6 85 (1.53%) CSS
7 69 (1.25%) ASP.NET
8 64 (1.16%) Middleware
9 44 (0.79%) jQuery
10 40 (0.72%) SOAP
11 32 (0.58%) Ajax
12 29 (0.52%) COM
13 27 (0.49%) .NET Framework
14 25 (0.45%) REST
15 22 (0.40%) CGI
16 21 (0.38%) Spring
17 16 (0.29%) HTML5
18 14 (0.25%) Gherkin
18 14 (0.25%) Java EE
18 14 (0.25%) JSON
Miscellaneous
1 671 (12.12%) Analytical Skills
2 421 (7.60%) Management Information System
3 186 (3.36%) Blackberry
4 129 (2.33%) Computer Science
5 115 (2.08%) CMDB
6 88 (1.59%) Statistics
7 74 (1.34%) Life Science
8 64 (1.16%) Mainframe
9 63 (1.14%) Enterprise Software
10 62 (1.12%) GIS
11 61 (1.10%) PMI
12 60 (1.08%) Client/Server
13 59 (1.07%) iPad
14 53 (0.96%) Thin Client
14 53 (0.96%) Fat Client
15 50 (0.90%) Performance Metrics
16 47 (0.85%) Clustering
17 42 (0.76%) Replication
17 42 (0.76%) Video Conferencing
18 41 (0.74%) User Experience
Operating Systems
1 1289 (23.28%) Windows
2 480 (8.67%) Linux
3 394 (7.11%) Windows 7
4 385 (6.95%) UNIX
5 249 (4.50%) Windows Server 2008
6 139 (2.51%) Windows Server 2003
7 137 (2.47%) Windows XP
7 137 (2.47%) Windows Server 2012
8 134 (2.42%) Solaris
9 82 (1.48%) Red Hat Enterprise Linux
10 73 (1.32%) Apple iOS
11 70 (1.26%) Android
12 64 (1.16%) Windows 8
13 57 (1.03%) AIX
14 30 (0.54%) Mac OS X
15 26 (0.47%) CentOS
15 26 (0.47%) Windows Vista
16 23 (0.42%) HPUX
17 21 (0.38%) VMS
18 20 (0.36%) Mac OS
Processes & Methodologies
1 3625 (65.46%) ITIL
2 1459 (26.35%) Service Delivery
3 1151 (20.78%) ITSM
4 880 (15.89%) Project Management
5 724 (13.07%) Change Management
6 690 (12.46%) Problem Management
7 620 (11.20%) Incident Management
8 543 (9.80%) PRINCE2
9 486 (8.78%) Continuous Improvement
10 473 (8.54%) Stakeholder Management
11 406 (7.33%) Agile Software Development
12 267 (4.82%) Risk Management
13 259 (4.68%) Configuration Management
14 257 (4.64%) ITIL V3
15 239 (4.32%) Root Cause Analysis
16 229 (4.14%) CRM
17 219 (3.95%) Business Continuity
18 216 (3.90%) Release Management
19 212 (3.83%) Time Management
20 205 (3.70%) Performance Management
Programming Languages
1 657 (11.86%) SQL
2 232 (4.19%) Java
3 134 (2.42%) C
4 133 (2.40%) JavaScript
5 104 (1.88%) Perl
6 103 (1.86%) C#
7 96 (1.73%) PowerShell
8 79 (1.43%) Shell Script
9 76 (1.37%) PL/SQL
10 75 (1.35%) T-SQL
11 57 (1.03%) Python
12 50 (0.90%) PHP
13 35 (0.63%) VBA
14 32 (0.58%) VBScript
15 26 (0.47%) C++
16 25 (0.45%) VB
16 25 (0.45%) Bash Shell
17 18 (0.33%) ABAP
18 14 (0.25%) VB.NET
19 13 (0.23%) Ruby
Qualifications
1 769 (13.89%) Degree
2 546 (9.86%) Security Cleared
3 511 (9.23%) ITIL Certification
4 390 (7.04%) SC Cleared
5 249 (4.50%) Microsoft Certification
6 184 (3.32%) MCP
7 156 (2.82%) ISEB
8 150 (2.71%) MCSE
9 147 (2.65%) ITIL Foundation Certificate
10 140 (2.53%) Cisco Certification
11 121 (2.18%) DV Cleared
12 105 (1.90%) PMI Certification
13 97 (1.75%) CISSP
14 94 (1.70%) CCNA
15 76 (1.37%) CCNP
16 68 (1.23%) PMP
17 62 (1.12%) ISTQB
17 62 (1.12%) MCSA
18 49 (0.88%) CISM
19 43 (0.78%) PRINCE2 Certification
Quality Assurance & Compliance
1 986 (17.80%) SLA
2 189 (3.41%) ISO/IEC 27001
3 151 (2.73%) QA
4 78 (1.41%) COBIT
5 69 (1.25%) PCI DSS
6 54 (0.98%) ISO 9001
7 32 (0.58%) Sarbanes-Oxley
8 10 (0.18%) ISO 9000
8 10 (0.18%) Data Quality
9 6 (0.11%) ISO/IEC 20000
10 5 (0.090%) ISO 14001
10 5 (0.090%) JSP 440
10 5 (0.090%) Solvency II
11 3 (0.054%) EMIR
11 3 (0.054%) MiFID
12 2 (0.036%) PMBOK
12 2 (0.036%) P3O
12 2 (0.036%) DO-178B
12 2 (0.036%) Basel III
13 1 (0.018%) HIPAA
System Software
1 737 (13.31%) Active Directory
2 397 (7.17%) VMware Infrastructure
3 145 (2.62%) Hyper-V
4 109 (1.97%) XenApp
5 102 (1.84%) XenDesktop
6 90 (1.63%) vSphere
7 49 (0.88%) VMware ESX
8 42 (0.76%) Terminal Services
9 41 (0.74%) vCloud
10 31 (0.56%) Microsoft App-V
11 19 (0.34%) Citrix Presentation Server
11 19 (0.34%) VMware ESXi
12 16 (0.29%) Oracle RAC
13 15 (0.27%) Xen
14 10 (0.18%) VMware Workstation
15 9 (0.16%) XenServer
16 8 (0.14%) Varnish
16 8 (0.14%) NFS
17 7 (0.13%) Samba
17 7 (0.13%) KVM
Systems Management
1 230 (4.15%) SCCM
2 125 (2.26%) SCOM
3 67 (1.21%) Nagios
4 52 (0.94%) Puppet
5 46 (0.83%) Tivoli
6 37 (0.67%) WSUS
6 37 (0.67%) Opscode Chef
6 37 (0.67%) Opsview
7 36 (0.65%) Tivoli Storage Manager
8 30 (0.54%) HP Quality Center
9 28 (0.51%) Cisco Prime
9 28 (0.51%) Cisco LMS
10 27 (0.49%) Systems Management Server (SMS)
11 20 (0.36%) OpenView
11 20 (0.36%) HP UCMDB
12 19 (0.34%) Norton AntiVirus
13 18 (0.33%) Oracle RMAN
14 17 (0.31%) Oracle Enterprise Manager
15 14 (0.25%) Unicenter
15 14 (0.25%) logstash
Vendors
1 1284 (23.19%) Microsoft
2 518 (9.35%) VMware
3 470 (8.49%) Cisco
4 405 (7.31%) Oracle
5 399 (7.20%) Citrix
6 344 (6.21%) HP
7 224 (4.04%) Remedy
8 187 (3.38%) ServiceNow
9 170 (3.07%) SAP
10 118 (2.13%) IBM
11 113 (2.04%) BMC
12 106 (1.91%) Red Hat
13 100 (1.81%) EMC
14 97 (1.75%) Dell
15 92 (1.66%) NetApp
16 73 (1.32%) Salesforce.com
17 67 (1.21%) CheckPoint
18 63 (1.14%) Juniper
19 61 (1.10%) Computacenter
20 55 (0.99%) McAfee
City, London
Red10
Salary: From £65,000 to £77,000 per annum + excellent benefits
Posted: 46 minutes ago
South East London
Linkpoint Resources
Salary: From £16 to £20 per hour
Posted: 50 minutes ago
Bristol, Avon
Experis Ltd
Salary: £40500.00 per annum + Excellent package
Posted: 1 hour ago
Swansea, West Glamorgan
Swansea University
Posted: 1 hour ago
Northampton, Northamptonshire
Mortimer Spinks
Salary: £60000 per annum + Excellent Benefits
Posted: 1 hour ago
Bracknell, Berkshire
LANDESK
Posted: 1 hour ago
Nottingham, Nottinghamshire
Hays UK - University of Nottingham
Salary: Excellent Benefits
Posted: 1 hour ago
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: £25,000 - £35,000 DOE
Posted: 1 hour ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £45,000 per annum plus car allowance, bonus and benefits
Posted: 4 hours ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £35000 - £45000 per annum + Competitive Benefits Package
Posted: 4 hours ago
Guildford, Surrey
Eutopia Solutions Ltd
Salary: £20000.00 - £29500.00 per annum + package
Posted: 4 hours ago
Wakefield, West Yorkshire
Prospectus IT Recruitment
Salary: £28500.00 - £31000.00 per annum + Pension, Flexi-time
Posted: 5 hours ago
Northallerton, North Yorkshire
North Yorkshire Police
Salary: Up to £31,620 per annum
Posted: 5 hours ago
Birmingham, West Midlands (County)
Spring Technology
Salary: £45000.00 per annum + Plus Benefits
Posted: 5 hours ago
London
Ashdown IT
Salary: £35000 - £42000 per annum
Posted: 6 hours ago
Chelmsford, Essex
Ashdown IT
Salary: £27000 per annum + pension, bonus, healthcare, gym
Posted: 6 hours ago
Crawley, West Sussex
Computer People
Salary: £40000.00 - £42500.00 per annum
Posted: 6 hours ago
Cheshire
TEKsystems
Salary: £40000 - £50000 per annum + package
Posted: 7 hours ago
Coventry, West Midlands (County)
Harvey Nash plc
Salary: £45000 per annum + bonus + benefits
Posted: 7 hours ago
Southampton, Hampshire
Experis Ltd
Salary: Competitive Package
Posted: 10 hours ago