The table below looks at the statistics for Service Management skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 30 June 2016 with a comparison to the same period over the previous 2 years.

3 months to
30 Jun 2016
Same period 2015 Same period 2014
Service Management
Rank 134 113 150
Rank change year-on-year
-21 +37
Permanent jobs citing Service Management 2370 2850 2532
As % of all permanent IT jobs located in the UK 2.42% 2.57% 2.10%
As % of the Processes & Methodologies category 2.75% 2.96% 2.46%
Number of salaries quoted 1728 2146 1915
Median salary £47,500 £47,500 £47,500
90% offered a salary of more than £26,500 £26,250 £26,500
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London median salary £42,500 £45,000 £45,000
% change year-on-year
-5.55% -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
86042 96344 102972
As % of all permanent IT jobs located in the UK 87.89% 86.87% 85.50%
Number of salaries quoted 71907 78684 83469
Median salary £50,000 £50,000 £48,000
Median salary % change year-on-year
- +4.16%
90% offered a salary of more than £32,500 £32,000 £31,500
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend

The demand trend of job ads citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 30 June 2016 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 30 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 2197 £47,500 - 259
London -20 817 £55,000 -1.78% 97
South East -67 352 £47,500 +9.19% 42
West Midlands +26 242 £45,000 - 29
South West -15 171 £42,500 - 18
Yorkshire +31 167 £42,000 +15.38% 24
East of England +43 159 £47,500 -1.04% 11
Birmingham +39 153 £50,000 -0.99% 7
North West -5 149 £45,000 - 21
West Yorkshire +27 144 £42,500 +16.43% 18
City of London -40 130 £55,000 - 23
Berkshire -30 123 £50,000 -9.09% 13
East Midlands +4 106 £35,000 -20.45% 10
Leeds +40 104 £42,000 +10.52% 7
Manchester -15 81 £45,000 +4.65% 13
Surrey -37 76 £44,750 +1.70% 9
Hertfordshire +63 70 £37,500 -25.00% 2
Hampshire -23 65 £42,500 - 8
Scotland +18 62 £32,500 -27.77% 12
Bristol +30 56 £43,500 -24.34% 5
Nottinghamshire +3 39 £33,375 -22.98% 5
Nottingham +4 35 £33,375 -19.91% 5
Wales -4 35 £30,000 -13.88% 6
Glasgow +19 34 £28,822 -23.14% 4
Wiltshire -23 33 £42,000 -6.66% 4
Bedfordshire +8 32 £50,000 +24.22% 3
Reading -18 32 £47,500 -17.39% 4
Cheshire +10 30 £30,000 -24.52% 4
Bradford +24 29 £62,000 +46.55% 10
Essex +9 28 £60,000 +26.31% 1

Service Management
Top 30 Related IT Skills

For the 6 months to 30 June 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Management.

1 3344 (67.04%) ITIL
2 1277 (25.60%) Finance
3 1272 (25.50%) ITSM
4 1236 (24.78%) Windows
5 1213 (24.32%) Service Delivery
6 1124 (22.53%) Microsoft
7 927 (18.58%) SLA
8 879 (17.62%) Project Management
9 827 (16.58%) Change Management
10 771 (15.46%) Active Directory
11 653 (13.09%) Degree
12 634 (12.71%) SQL
13 613 (12.29%) MS Excel
14 604 (12.11%) Linux
15 570 (11.43%) Incident Management
15 570 (11.43%) Problem Management
16 564 (11.31%) ITIL V3
17 549 (11.01%) Cisco
18 515 (10.32%) MS Office
19 513 (10.28%) PRINCE2
20 510 (10.22%) SQL Server
21 508 (10.18%) VMware
22 501 (10.04%) Oracle
23 498 (9.98%) Analytical Skills
24 497 (9.96%) Windows Server
25 476 (9.54%) Continuous Improvement
26 465 (9.32%) Citrix
27 463 (9.28%) Agile Software Development
28 458 (9.18%) Data Centre
29 449 (9.00%) Stakeholder Management

Service Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 258 (5.17%) MS Exchange
2 245 (4.91%) SharePoint
3 155 (3.11%) Exchange Server 2010
4 135 (2.71%) IIS
5 101 (2.02%) Skype for Business
6 72 (1.44%) Apache
6 72 (1.44%) Exchange Server 2013
7 55 (1.10%) Tomcat
8 43 (0.86%) Blackberry Enterprise Server
8 43 (0.86%) JBoss
9 42 (0.84%) Exchange Server 2007
10 38 (0.76%) OpenStack
10 38 (0.76%) WordPress
11 34 (0.68%) WebSphere
12 32 (0.64%) CMS
13 31 (0.62%) IBM Notes
14 21 (0.42%) WebLogic
15 20 (0.40%) SharePoint Server
16 17 (0.34%) SharePoint 2010
17 16 (0.32%) MS Project Server
Applications
1 613 (12.29%) MS Excel
2 515 (10.32%) MS Office
3 65 (1.30%) MS PowerPoint
4 56 (1.12%) MS Project
5 48 (0.96%) MS Visio
6 8 (0.16%) Spreadsheet
7 3 (0.060%) InfoPath
8 2 (0.040%) Acrobat
8 2 (0.040%) SPSS
Business Applications
1 141 (2.83%) Remedy ITSM
2 65 (1.30%) Dynamics CRM
3 41 (0.82%) assyst
4 39 (0.78%) Oracle EBS
5 24 (0.48%) Dynamics AX
6 17 (0.34%) SAP BPC
7 16 (0.32%) Eloqua
7 16 (0.32%) SAP FI
8 14 (0.28%) Oracle Applications
9 12 (0.24%) Oracle ERP
9 12 (0.24%) Payment Gateway
10 10 (0.20%) SAP FI-AP
10 10 (0.20%) SAP FI-AR
10 10 (0.20%) SAP FI-GL
10 10 (0.20%) Unit4 Business World
11 9 (0.18%) Cognos Planning
11 9 (0.18%) MetaTrader
11 9 (0.18%) ResourceLink
11 9 (0.18%) SAP HR
11 9 (0.18%) SAP SM
Cloud Services
1 230 (4.61%) Office 365
2 213 (4.27%) Amazon AWS
3 188 (3.77%) Microsoft Azure
4 157 (3.15%) SaaS
5 99 (1.98%) IaaS
6 83 (1.66%) Mimecast
6 83 (1.66%) PaaS
7 69 (1.38%) Cloud Computing
8 56 (1.12%) Amazon EC2
9 30 (0.60%) Virtual Private Cloud
10 14 (0.28%) AWS CloudFormation
11 11 (0.22%) Yammer
12 6 (0.12%) DigitalOcean
12 6 (0.12%) Google Apps
12 6 (0.12%) iTunes
12 6 (0.12%) Linode
13 5 (0.10%) Azure Active Directory
13 5 (0.10%) SuccessFactors
14 3 (0.060%) Amazon CloudWatch
14 3 (0.060%) GitHub
Communications & Networking
1 338 (6.78%) Firewall
2 256 (5.13%) LAN
3 245 (4.91%) VPN
4 235 (4.71%) DNS
5 230 (4.61%) WAN
6 203 (4.07%) TCP/IP
7 183 (3.67%) SAN
8 148 (2.97%) Internet
9 126 (2.53%) DHCP
10 116 (2.33%) VoIP
11 108 (2.17%) Wireless
12 100 (2.00%) MPLS
13 73 (1.46%) Intranet
14 68 (1.36%) Network Security
15 66 (1.32%) IP Telephony
16 59 (1.18%) Cisco Nexus
17 48 (0.96%) Cisco ASA
17 48 (0.96%) HTTP
17 48 (0.96%) LDAP
17 48 (0.96%) Unified Communications
Database & Business Intelligence
1 510 (10.22%) SQL Server
2 161 (3.23%) MySQL
3 110 (2.21%) Oracle Database
4 103 (2.06%) Relational Database
5 88 (1.76%) SQL Server Reporting Services
6 87 (1.74%) SQL Server 2008
7 77 (1.54%) DB2
8 58 (1.16%) Big Data
9 57 (1.14%) Oracle Reports
10 54 (1.08%) SQL Server Integration Services
11 53 (1.06%) Data Warehouse
11 53 (1.06%) SQL Server 2012
12 46 (0.92%) RDBMS
13 45 (0.90%) BusinessObjects
14 34 (0.68%) NoSQL
15 33 (0.66%) MongoDB
16 32 (0.64%) Oracle Discoverer
17 30 (0.60%) PostgreSQL
18 26 (0.52%) GIS
18 26 (0.52%) Oracle BI EE
Development Applications
1 76 (1.52%) Jenkins
2 63 (1.26%) Git (software)
3 52 (1.04%) JIRA
4 36 (0.72%) Oracle Forms
4 36 (0.72%) Team Foundation Server
5 33 (0.66%) Ant
6 32 (0.64%) Maven
7 30 (0.60%) Subversion
8 24 (0.48%) Vagrant
9 16 (0.32%) Eclipse
9 16 (0.32%) Hudson
10 15 (0.30%) Selenium
11 12 (0.24%) MSI
11 12 (0.24%) Sonatype Nexus
12 10 (0.20%) FishEye
13 9 (0.18%) Visual Studio
14 8 (0.16%) LoadRunner
14 8 (0.16%) Octopus Deploy
15 7 (0.14%) WebDriver
16 6 (0.12%) JMeter
General
1 1277 (25.60%) Finance
2 332 (6.66%) Retail
3 305 (6.11%) Telecoms
4 300 (6.01%) Banking
5 254 (5.09%) Legal
6 203 (4.07%) Law
7 141 (2.83%) Marketing
8 92 (1.84%) Publishing
9 86 (1.72%) Manufacturing
10 69 (1.38%) Billing
11 63 (1.26%) Investment Banking
12 58 (1.16%) Front Office
13 53 (1.06%) Advertising
14 47 (0.94%) Back Office
15 39 (0.78%) Financial Institution
16 29 (0.58%) Local Government
17 27 (0.54%) German Language
18 21 (0.42%) International Banking
19 19 (0.38%) Games
20 16 (0.32%) French Language
Job Titles
1 1090 (21.85%) Analyst
2 727 (14.57%) Service Manager
3 485 (9.72%) Service Analyst
4 441 (8.84%) IT Manager
5 326 (6.54%) Architect
6 299 (5.99%) Delivery Manager
6 299 (5.99%) Support Analyst
7 297 (5.95%) Service Desk Analyst
8 292 (5.85%) Consultant
9 274 (5.49%) Services Delivery Manager
10 266 (5.33%) IT Services Manager
11 233 (4.67%) Applications Support
12 207 (4.15%) Team Leader
13 189 (3.79%) ITIL Manager
14 181 (3.63%) Support Engineer
15 178 (3.57%) Project Manager
16 163 (3.27%) Administrator
17 142 (2.85%) Developer
18 140 (2.81%) IT Analyst
19 139 (2.79%) IT Support
Libraries, Frameworks & Software Standards
1 201 (4.03%) XML
2 189 (3.79%) .NET
3 178 (3.57%) Web Services
4 168 (3.37%) HTML
5 119 (2.39%) CSS
6 90 (1.80%) Middleware
7 76 (1.52%) SOAP
8 67 (1.34%) REST
9 50 (1.00%) ASP.NET
10 39 (0.78%) .NET Framework
11 31 (0.62%) Ajax
11 31 (0.62%) JSON
12 29 (0.58%) J2EE
13 27 (0.54%) jQuery
14 24 (0.48%) AngularJS
15 20 (0.40%) Java EE
15 20 (0.40%) Ruby on Rails
16 19 (0.38%) ELK Stack
16 19 (0.38%) Spring
17 18 (0.36%) ActiveMQ
Miscellaneous
1 498 (9.98%) Analytical Skills
2 458 (9.18%) Data Centre
3 410 (8.22%) Management Information System
4 223 (4.47%) Computer Science
5 169 (3.39%) CMDB
6 91 (1.82%) Virtual Team
7 69 (1.38%) Blackberry
8 60 (1.20%) Replication
9 57 (1.14%) Fintech
10 52 (1.04%) Driving Licence
11 51 (1.02%) Enterprise Software
12 48 (0.96%) Statistics
13 46 (0.92%) Performance Metrics
14 45 (0.90%) Client/Server
14 45 (0.90%) Clustering
15 42 (0.84%) PMI
16 39 (0.78%) Smartphone
17 36 (0.72%) iPad
17 36 (0.72%) Video Conferencing
18 35 (0.70%) iPhone
Operating Systems
1 1236 (24.78%) Windows
2 604 (12.11%) Linux
3 497 (9.96%) Windows Server
4 373 (7.48%) Windows 7
5 322 (6.46%) Unix
6 223 (4.47%) Windows Server 2008
7 166 (3.33%) Windows Server 2012
8 126 (2.53%) Red Hat Enterprise Linux
9 112 (2.25%) Windows Server 2003
10 69 (1.38%) CentOS
11 60 (1.20%) Windows 8
12 58 (1.16%) Windows XP
13 55 (1.10%) AIX
13 55 (1.10%) Solaris
14 38 (0.76%) Windows 10
15 31 (0.62%) Android
15 31 (0.62%) HPUX
16 27 (0.54%) Mac OS X
17 26 (0.52%) Apple iOS
18 18 (0.36%) SUSE
Processes & Methodologies
1 3344 (67.04%) ITIL
2 1272 (25.50%) ITSM
3 1213 (24.32%) Service Delivery
4 879 (17.62%) Project Management
5 827 (16.58%) Change Management
6 570 (11.43%) Incident Management
6 570 (11.43%) Problem Management
7 564 (11.31%) ITIL V3
8 513 (10.28%) PRINCE2
9 476 (9.54%) Continuous Improvement
10 463 (9.28%) Agile Software Development
11 449 (9.00%) Stakeholder Management
12 272 (5.45%) CRM
13 256 (5.13%) Configuration Management
14 252 (5.05%) Service Design
15 223 (4.47%) Root Cause Analysis
16 222 (4.45%) Release Management
17 217 (4.35%) Information Security
18 211 (4.23%) Process Improvement
19 204 (4.09%) Line Management
Programming Languages
1 634 (12.71%) SQL
2 209 (4.19%) Java
3 206 (4.13%) PowerShell
4 168 (3.37%) JavaScript
5 114 (2.29%) C#
6 91 (1.82%) Shell Script
7 85 (1.70%) PL/SQL
8 83 (1.66%) T-SQL
9 74 (1.48%) Python
10 72 (1.44%) Perl
11 71 (1.42%) C
12 62 (1.24%) Bash Shell
13 59 (1.18%) Ruby
14 39 (0.78%) PHP
15 21 (0.42%) VBScript
16 20 (0.40%) VB
17 19 (0.38%) Korn
18 17 (0.34%) VBA
19 15 (0.30%) Groovy
20 14 (0.28%) C++
Qualifications
1 653 (13.09%) Degree
2 403 (8.08%) ITIL Certification
3 311 (6.23%) Security Cleared
4 264 (5.29%) Microsoft Certification
5 245 (4.91%) Cisco Certification
6 195 (3.91%) SC Cleared
7 192 (3.85%) CCNA
8 140 (2.81%) MCSE
9 131 (2.63%) PMI Certification
10 121 (2.43%) MCP
11 115 (2.31%) CISSP
12 113 (2.27%) CCNP
13 104 (2.09%) PMP
14 101 (2.02%) ISEB
15 90 (1.80%) MCSA
16 73 (1.46%) DV Cleared
17 70 (1.40%) MCITP
18 66 (1.32%) ITIL Foundation Certificate
19 65 (1.30%) CISM
20 61 (1.22%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 927 (18.58%) SLA
2 140 (2.81%) QA
3 103 (2.06%) ISO/IEC 27001
4 89 (1.78%) COBIT
5 43 (0.86%) ISO 9001
6 40 (0.80%) Data Quality
7 34 (0.68%) Sarbanes-Oxley
8 29 (0.58%) PCI DSS
9 26 (0.52%) ISO/IEC 20000
10 14 (0.28%) ISO22301
11 12 (0.24%) PMBOK
12 6 (0.12%) ISO 14001
13 5 (0.10%) ISO 9000
13 5 (0.10%) Solvency II
14 3 (0.060%) HMG Infosec
14 3 (0.060%) JSP 440
15 2 (0.040%) HMG Security Policy Framework
15 2 (0.040%) ISO27002
15 2 (0.040%) SAS 70
15 2 (0.040%) TickIT
System Software
1 771 (15.46%) Active Directory
2 355 (7.12%) VMware Infrastructure
3 127 (2.55%) vSphere
4 119 (2.39%) Hyper-V
5 74 (1.48%) Virtual Machines
6 67 (1.34%) XenApp
7 53 (1.06%) XenDesktop
8 45 (0.90%) VMware ESX
9 37 (0.74%) Virtual Servers
10 27 (0.54%) Microsoft App-V
11 24 (0.48%) KVM
12 21 (0.42%) vCloud
13 20 (0.40%) Terminal Services
14 17 (0.34%) VMware ESXi
15 16 (0.32%) Virtual Desktop
16 12 (0.24%) Terminal Server
17 10 (0.20%) Firmware
17 10 (0.20%) VMware Server
18 9 (0.18%) Oracle RAC
18 9 (0.18%) Xen
Systems Management
1 233 (4.67%) SCCM
2 94 (1.88%) Puppet
3 79 (1.58%) SCOM
4 56 (1.12%) Nagios
5 55 (1.10%) SCVMM
6 51 (1.02%) WSUS
7 44 (0.88%) Opscode Chef
8 27 (0.54%) Zenoss
9 25 (0.50%) Tivoli
10 24 (0.48%) Systems Management Server (SMS)
11 22 (0.44%) Ansible
12 19 (0.38%) Backup Exec
13 18 (0.36%) Graphite
14 17 (0.34%) Cobbler
15 16 (0.32%) FortiGate
15 16 (0.32%) FreeIPA
15 16 (0.32%) Uchiwa
16 15 (0.30%) Grafana
16 15 (0.30%) Packer
16 15 (0.30%) Terraform
Vendors
1 1124 (22.53%) Microsoft
2 549 (11.01%) Cisco
3 508 (10.18%) VMware
4 501 (10.04%) Oracle
5 465 (9.32%) Citrix
6 309 (6.19%) ServiceNow
7 299 (5.99%) HP
8 235 (4.71%) Remedy
9 174 (3.49%) IBM
10 167 (3.35%) SAP
11 161 (3.23%) Red Hat
12 150 (3.01%) BMC
13 146 (2.93%) CheckPoint
13 146 (2.93%) Juniper
14 129 (2.59%) NetApp
15 121 (2.43%) EMC
16 94 (1.88%) Mitel
17 76 (1.52%) SolarWinds
18 64 (1.28%) LANDesk
19 58 (1.16%) Dell
Manchester, Lancashire
ReThink Recruitment
Posted: 2 hours ago
London
Red10
Salary: £53000 - £63000 per annum + bonus and benefits
Posted: 2 hours ago
Kettering, Northamptonshire
Crimson Ltd
Salary: £16000 - £18000 per annum + benefits
Posted: 1 hour ago
London
Harrington Starr
Salary: £65000 - £75000 per annum + bonus, benefits + training
Posted: 2 hours ago
City, London
Anderson Lamb
Salary: From £55,000 to £65,000 per annum plus bonus etc.
Posted: 1 hour ago
London
Streamline Connections
Salary: £50000 - £65000 per annum
Posted: 2 hours ago
Warrington, Cheshire
MDS
Salary: Unspecified
Posted: 18 hours ago
Cambridge, Cambridgeshire
Computer People
Salary: Benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 60 - 66k
Posted: 2 days ago
Rickmansworth, Hertfordshire
Coal IT Services
Salary: From £32,000 to £37,000 per annum + benefits
Posted: 21 hours ago
London
ReThink Recruitment
Salary: £55000.00 - £65000.00 per annum
Posted: Yesterday
London
Spargonet Consulting Plc
Salary: £60000 - £70000 per annum, Benefits Company Benefits
Posted: Yesterday
West Midlands
Harvey Nash plc
Salary: £50000 - £60000 per annum + car allowance
Posted: Yesterday
Slough, Berkshire
Adalta Recruitment Solutions
Salary: £55000 - £60000 per annum + Bonus + Benefits
Posted: 3 days ago
Buckinghamshire
Michael Bailey Associates
Salary: competitive
Posted: Yesterday
London
PwC
Salary: Competitive plus benefits
Posted: 2 days ago
Rickmansworth, Hertfordshire
Coal IT Services
Salary: From £22,000 to £30,000 per annum + benefits
Posted: 21 hours ago
Belfast, County Antrim
HAYS INFORMATION TECHNOLOGY
Salary: £35000.00 - £45000.00 per annum
Posted: 15 hours ago
West Drayton, Middlesex
Brightred Resourcing Limited
Salary: £65,000 per annum Benefits
Posted: 2 days ago
Gloucester, Gloucestershire
Harvey Nash plc
Salary: £20000 - £22000 per annum
Posted: Yesterday
Leeds, West Yorkshire
The Bridge Ltd
Salary: Excellent Base Salary (DOE) plus Benefits
Posted: Yesterday
City, London
ANSON MCCADE
Salary: £50,000 - £55,000 + package
Posted: 19 hours ago
New Malden, Surrey
RBW Consulting
Salary: From £45,000 to £55,000 per annum
Posted: 20 hours ago
Witney, Oxfordshire
MARS Technical Recruitment
Salary: From £18,000 to £20,000 per annum
Posted: 23 hours ago
Gloucestershire
Executive Recruitment Services (ERS)
Posted: 19 hours ago
Guildford, Surrey
ANSON MCCADE
Salary: £50,000 -£55,000
Posted: 3 days ago
Reading, Berkshire
Resource Group
Salary: From £70,000 to £75,000 per annum £70-75K + 10% Bonus
Posted: Yesterday
Greater Manchester
HAYS INFORMATION TECHNOLOGY
Salary: £36000.00 - £40000.00 per annum
Posted: 2 days ago
South West London
Complete Tech Limited
Salary: Up to £35,000 per annum plus benefits
Posted: Yesterday
East Midlands
EMBS Ltd
Salary: £50 - 55 per year + Benefits
Posted: 2 days ago