The table below looks at the statistics for Service Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 112 127 148
Rank change year-on-year
+15 +21
Permanent jobs citing Service Management 2671 2330 2155
As % of all permanent IT jobs located in the UK 2.56% 2.23% 1.95%
As % of the Processes & Methodologies category 3.10% 2.72% 2.44%
Number of salaries quoted 2053 1687 1714
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £25,000 £27,000 £25,000
10% offered a salary of more than £72,500 £72,500 £70,000
UK excluding London average salary £45,000 £42,500 £44,000
% change year-on-year
+5.88% -3.40%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
86105 85797 88471
As % of all permanent IT jobs located in the UK 82.69% 82.28% 80.11%
Number of salaries quoted 70901 68441 74950
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £31,500 £30,500 £30,000
10% offered a salary of more than £72,500 £70,000 £75,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 28 January 2015 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 2512 £47,500 - 337
London +16 954 £55,000 - 118
South East +17 602 £47,500 +8.88% 75
City of London +23 246 £55,000 +4.76% 47
Berkshire +46 221 £60,000 +33.33% 28
North West +30 212 £43,000 +17.80% 32
Yorkshire +20 196 £33,000 -13.15% 19
West Yorkshire +38 167 £33,500 -25.55% 16
East of England +42 166 £47,500 +11.76% 33
Surrey +5 145 £45,000 +3.61% 8
West Midlands -12 124 £46,250 +23.33% 18
South West -12 124 £37,500 -3.84% 29
Leeds +36 120 £31,000 -31.11% 12
Reading +30 107 £50,000 +11.11% 13
Hampshire -19 104 £45,500 +22.97% 15
Manchester -12 101 £42,500 +21.42% 20
East Midlands +21 97 £44,337 -1.47% 9
Cheshire +54 90 £45,000 - 2
Scotland +17 82 £47,500 +5.55% 3
Buckinghamshire +26 68 £43,750 +6.06% 10
Birmingham +7 63 £50,000 +26.58% 7
Wiltshire +15 61 £37,250 -17.22% 12
Hertfordshire -11 49 £47,500 -5.00% 11
Bracknell +18 48 £60,000 +60.00% 3
Milton Keynes +11 46 £45,000 +15.38% 7
Essex +12 41 £48,250 +13.52% 2
Edinburgh -9 37 £45,000 +19.20% 2
Bedfordshire +20 35 £47,500 +18.75% 11
Cambridgeshire +14 35 £34,500 -5.47% 8
Nottinghamshire +12 35 £41,674 -9.89% 3

Service Management
Top 30 Related IT Skills

For the 6 months to 28 January 2015, IT jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3569 (65.31%) ITIL
2 1442 (26.39%) Finance
3 1339 (24.50%) Service Delivery
4 1234 (22.58%) Windows
5 1154 (21.12%) Microsoft
6 1030 (18.85%) SLA
7 1021 (18.68%) ITSM
8 800 (14.64%) Project Management
9 784 (14.35%) Change Management
10 739 (13.52%) Degree
11 675 (12.35%) Analytical Skills
12 672 (12.30%) MS Excel
13 652 (11.93%) SQL
14 641 (11.73%) Incident Management
15 628 (11.49%) MS Office
16 591 (10.81%) Active Directory
17 573 (10.48%) Problem Management
18 541 (9.90%) PRINCE2
19 521 (9.53%) Security Cleared
20 503 (9.20%) VMware
21 500 (9.15%) Telecoms
22 483 (8.84%) Cisco
23 476 (8.71%) Linux
24 463 (8.47%) UNIX
25 460 (8.42%) Continuous Improvement
26 459 (8.40%) SQL Server
27 449 (8.22%) Stakeholder Management
28 426 (7.80%) Oracle
29 420 (7.69%) ITIL Certification
30 405 (7.41%) SC Cleared

Service Management
Top Related IT Skills by Category

For the 6 months to 28 January 2015, IT jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 227 (4.15%) SharePoint
2 207 (3.79%) MS Exchange
3 174 (3.18%) IIS
4 98 (1.79%) Apache
5 85 (1.56%) Lync
6 83 (1.52%) Tomcat
7 58 (1.06%) Exchange Server 2010
8 48 (0.88%) Blackberry Enterprise Server
9 47 (0.86%) IBM Notes
10 46 (0.84%) WebLogic
11 43 (0.79%) WebSphere
12 28 (0.51%) Exchange Server 2003
13 25 (0.46%) JBoss
14 23 (0.42%) BizTalk Server
14 23 (0.42%) CMS
14 23 (0.42%) Exchange Server 2013
15 22 (0.40%) Exchange Server 2007
16 18 (0.33%) Confluence
17 17 (0.31%) SharePoint 2010
18 13 (0.24%) WebSphere Application Server
Applications
1 672 (12.30%) MS Excel
2 628 (11.49%) MS Office
3 124 (2.27%) MS PowerPoint
4 80 (1.46%) MS Visio
5 52 (0.95%) MS Project
6 21 (0.38%) InfoPath
7 15 (0.27%) Spreadsheet
8 2 (0.037%) Open Workbench
8 2 (0.037%) Photoshop
8 2 (0.037%) Fireworks
Business Applications
1 122 (2.23%) Remedy ITSM
2 33 (0.60%) SAP CRM
3 31 (0.57%) Dynamics CRM
4 27 (0.49%) assyst
5 24 (0.44%) Dynamics AX
6 17 (0.31%) SAP SM
6 17 (0.31%) SAP ERP
7 15 (0.27%) Agresso
8 12 (0.22%) SAP APO
8 12 (0.22%) SAP Oil and Gas
9 11 (0.20%) SAP SD
10 8 (0.15%) Cognos Business Intelligence
11 7 (0.13%) Oracle EBS
12 6 (0.11%) Oracle Applications
12 6 (0.11%) Oracle EBS R12
13 5 (0.091%) SAP PP
13 5 (0.091%) Summit
14 4 (0.073%) SAP SCM
14 4 (0.073%) SAP MM
14 4 (0.073%) Oracle ERP
Cloud Services
1 147 (2.69%) SaaS
2 49 (0.90%) Office 365
3 46 (0.84%) Microsoft Azure
4 41 (0.75%) Cloud Computing
5 22 (0.40%) Amazon AWS
6 21 (0.38%) PaaS
7 18 (0.33%) Yammer
8 15 (0.27%) Force.com
9 10 (0.18%) IaaS
10 4 (0.073%) Google Apps
11 2 (0.037%) IBM SmartCloud
12 1 (0.018%) IBM Blueworks
12 1 (0.018%) SoftLayer
12 1 (0.018%) Amazon ELB
12 1 (0.018%) SuccessFactors
12 1 (0.018%) Amazon EC2
12 1 (0.018%) Amazon S3
Communications & Networking
1 366 (6.70%) Firewall
2 277 (5.07%) VPN
3 249 (4.56%) LAN
4 242 (4.43%) TCP/IP
5 236 (4.32%) DNS
6 233 (4.26%) WAN
7 199 (3.64%) SAN
8 136 (2.49%) Wireless
9 134 (2.45%) MPLS
10 130 (2.38%) Internet
11 125 (2.29%) DHCP
12 98 (1.79%) VoIP
13 86 (1.57%) SSL
14 84 (1.54%) VLAN
15 83 (1.52%) Network Security
16 70 (1.28%) Cisco ASA
17 66 (1.21%) BGP
18 62 (1.13%) Broadband
19 56 (1.02%) NAS
20 44 (0.81%) LDAP
Database & Business Intelligence
1 459 (8.40%) SQL Server
2 115 (2.10%) Data Warehouse
3 100 (1.83%) MySQL
4 80 (1.46%) Oracle Database
5 66 (1.21%) Relational Database
6 59 (1.08%) Data Mining
7 58 (1.06%) SQL Server Reporting Services
8 48 (0.88%) SQL Server 2008
9 45 (0.82%) VLDB
10 39 (0.71%) DB2
10 39 (0.71%) SQL Server Integration Services
11 36 (0.66%) Oracle Database 11g
12 30 (0.55%) Oracle Reports
13 29 (0.53%) Oracle BI EE
14 26 (0.48%) Oracle ODI
15 24 (0.44%) Crystal Reports
16 21 (0.38%) SQL Server 2012
17 20 (0.37%) RDBMS
18 19 (0.35%) Ingres
19 18 (0.33%) SQL Server 2005
Development Applications
1 52 (0.95%) JIRA
2 38 (0.70%) Jenkins
3 35 (0.64%) Subversion
4 27 (0.49%) Visual Studio
5 26 (0.48%) Team Foundation Server
6 21 (0.38%) Artifactory
7 15 (0.27%) VSS/SourceSafe
8 13 (0.24%) ClearCase
8 13 (0.24%) ClearQuest
9 10 (0.18%) QuickTest Pro
9 10 (0.18%) LoadRunner
9 10 (0.18%) Git (software)
10 8 (0.15%) Atlassian Bamboo
11 7 (0.13%) JProfiler
11 7 (0.13%) JMeter
11 7 (0.13%) Rational Rose
12 6 (0.11%) Eclipse
12 6 (0.11%) Oracle Forms
12 6 (0.11%) Selenium
13 5 (0.091%) WebDriver
General
1 1442 (26.39%) Finance
2 500 (9.15%) Telecoms
3 312 (5.71%) Banking
4 244 (4.46%) Retail
5 177 (3.24%) Marketing
6 166 (3.04%) Legal
7 125 (2.29%) Law
8 118 (2.16%) Manufacturing
9 110 (2.01%) Billing
10 91 (1.67%) Financial Institution
11 76 (1.39%) Front Office
12 73 (1.34%) Publishing
13 72 (1.32%) Advertising
14 71 (1.30%) Back Office
15 59 (1.08%) Investment Banking
16 40 (0.73%) Games
17 39 (0.71%) Local Government
18 35 (0.64%) French Language
18 35 (0.64%) German Language
19 31 (0.57%) Spanish Language
Job Titles
1 1085 (19.85%) Analyst
2 925 (16.93%) Service Manager
3 384 (7.03%) Service Analyst
4 381 (6.97%) Consultant
5 368 (6.73%) Delivery Manager
6 343 (6.28%) Support Analyst
7 340 (6.22%) Services Delivery Manager
8 295 (5.40%) Architect
9 262 (4.79%) Service Desk Analyst
10 214 (3.92%) Project Manager
11 197 (3.60%) Applications Support
12 164 (3.00%) Senior Manager
12 164 (3.00%) Administrator
13 160 (2.93%) Support Engineer
14 159 (2.91%) Developer
15 135 (2.47%) Team Leader
16 132 (2.42%) IT Services Manager
17 120 (2.20%) Solutions Architect
18 117 (2.14%) Problem Manager
19 113 (2.07%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 161 (2.95%) .NET
2 159 (2.91%) XML
3 145 (2.65%) HTML
4 144 (2.63%) Web Services
5 103 (1.88%) J2EE
6 98 (1.79%) CSS
7 51 (0.93%) Middleware
8 47 (0.86%) ASP.NET
9 37 (0.68%) SOAP
10 35 (0.64%) JSON
11 34 (0.62%) jQuery
12 29 (0.53%) Ajax
13 21 (0.38%) Spring
14 19 (0.35%) Struts
15 18 (0.33%) .NET Framework
15 18 (0.33%) REST
16 17 (0.31%) Visualforce
17 13 (0.24%) COM
18 12 (0.22%) JSP
18 12 (0.22%) Java EE
Miscellaneous
1 675 (12.35%) Analytical Skills
2 342 (6.26%) Management Information System
3 116 (2.12%) Blackberry
4 108 (1.98%) Computer Science
5 104 (1.90%) CMDB
6 94 (1.72%) Statistics
6 94 (1.72%) Enterprise Software
7 79 (1.45%) PMI
8 63 (1.15%) Life Science
9 51 (0.93%) Client/Server
10 47 (0.86%) Clustering
11 45 (0.82%) Mainframe
12 41 (0.75%) Replication
13 35 (0.64%) iPad
14 33 (0.60%) Open Source
14 33 (0.60%) Thin Client
14 33 (0.60%) Fat Client
15 32 (0.59%) Video Conferencing
15 32 (0.59%) User Experience
15 32 (0.59%) Performance Metrics
Operating Systems
1 1234 (22.58%) Windows
2 476 (8.71%) Linux
3 463 (8.47%) UNIX
4 336 (6.15%) Windows 7
5 255 (4.67%) Windows Server 2008
6 157 (2.87%) Windows XP
7 143 (2.62%) Windows Server 2003
8 133 (2.43%) Solaris
9 112 (2.05%) Windows Server 2012
10 85 (1.56%) Red Hat Enterprise Linux
11 56 (1.02%) Windows 8
12 53 (0.97%) AIX
13 36 (0.66%) CentOS
14 33 (0.60%) Android
14 33 (0.60%) Apple iOS
15 29 (0.53%) Windows Vista
16 23 (0.42%) Mac OS X
17 21 (0.38%) SUSE
18 15 (0.27%) Debian
19 14 (0.26%) HPUX
Processes & Methodologies
1 3569 (65.31%) ITIL
2 1339 (24.50%) Service Delivery
3 1021 (18.68%) ITSM
4 800 (14.64%) Project Management
5 784 (14.35%) Change Management
6 641 (11.73%) Incident Management
7 573 (10.48%) Problem Management
8 541 (9.90%) PRINCE2
9 460 (8.42%) Continuous Improvement
10 449 (8.22%) Stakeholder Management
11 354 (6.48%) Agile Software Development
12 303 (5.54%) ITIL V3
13 276 (5.05%) CRM
14 250 (4.57%) Configuration Management
15 247 (4.52%) Risk Management
16 236 (4.32%) Release Management
17 219 (4.01%) Root Cause Analysis
18 185 (3.39%) Performance Management
19 183 (3.35%) Coaching
20 182 (3.33%) Business Analysis
Programming Languages
1 652 (11.93%) SQL
2 246 (4.50%) Java
3 132 (2.42%) JavaScript
4 124 (2.27%) C
5 109 (1.99%) Perl
6 108 (1.98%) Shell Script
7 86 (1.57%) PowerShell
8 75 (1.37%) PL/SQL
9 71 (1.30%) C#
10 51 (0.93%) T-SQL
11 40 (0.73%) PHP
12 39 (0.71%) VBScript
13 37 (0.68%) Python
14 27 (0.49%) VBA
15 23 (0.42%) C++
16 21 (0.38%) VB
17 20 (0.37%) Bash Shell
18 18 (0.33%) ABAP
19 17 (0.31%) SOQL
19 17 (0.31%) Apex Code
Qualifications
1 739 (13.52%) Degree
2 521 (9.53%) Security Cleared
3 420 (7.69%) ITIL Certification
4 405 (7.41%) SC Cleared
5 232 (4.25%) Microsoft Certification
6 168 (3.07%) Cisco Certification
7 156 (2.85%) ITIL Foundation Certificate
8 151 (2.76%) MCP
9 142 (2.60%) PMI Certification
10 122 (2.23%) MCSE
11 119 (2.18%) ISEB
12 108 (1.98%) CCNA
13 83 (1.52%) CCNP
14 70 (1.28%) PMP
15 63 (1.15%) DV Cleared
16 61 (1.12%) CISSP
17 60 (1.10%) MCSA
18 56 (1.02%) PRINCE2 Certification
19 54 (0.99%) PRINCE2 Practitioner
20 52 (0.95%) ISTQB
Quality Assurance & Compliance
1 1030 (18.85%) SLA
2 158 (2.89%) QA
3 137 (2.51%) ISO/IEC 27001
4 86 (1.57%) PCI DSS
5 78 (1.43%) COBIT
6 77 (1.41%) ISO 9001
7 25 (0.46%) Sarbanes-Oxley
8 11 (0.20%) ISO 9000
9 7 (0.13%) ISO 14001
10 5 (0.091%) ISO/IEC 20000
11 4 (0.073%) BS15000
12 3 (0.055%) ISO/IEC 17799
12 3 (0.055%) DICOM
13 2 (0.037%) BS25999
13 2 (0.037%) MiFID
13 2 (0.037%) EMIR
14 1 (0.018%) P3O
14 1 (0.018%) WAI
14 1 (0.018%) HL7
14 1 (0.018%) TickIT
System Software
1 591 (10.81%) Active Directory
2 344 (6.29%) VMware Infrastructure
3 121 (2.21%) Hyper-V
4 78 (1.43%) vSphere
5 77 (1.41%) XenApp
6 53 (0.97%) XenDesktop
7 41 (0.75%) VMware ESX
8 33 (0.60%) vCloud
9 26 (0.48%) Terminal Services
10 22 (0.40%) VMware ESXi
11 18 (0.33%) Microsoft App-V
12 16 (0.29%) Citrix Presentation Server
13 14 (0.26%) VMware Workstation
13 14 (0.26%) Snort
14 13 (0.24%) Xen
15 12 (0.22%) Samba
16 11 (0.20%) NFS
17 8 (0.15%) Oracle RMAN
17 8 (0.15%) VMware Server
18 7 (0.13%) XenServer
Systems Management
1 175 (3.20%) SCCM
2 104 (1.90%) SCOM
3 73 (1.34%) Nagios
4 59 (1.08%) Puppet
5 50 (0.91%) Tivoli
6 36 (0.66%) WSUS
7 33 (0.60%) Systems Management Server (SMS)
8 31 (0.57%) OpenView
8 31 (0.57%) HP Quality Center
9 27 (0.49%) Opscode Chef
10 24 (0.44%) Netcool
11 22 (0.40%) Opsview
12 21 (0.38%) Oracle Enterprise Manager
12 21 (0.38%) NetBackup
13 20 (0.37%) Tivoli Storage Manager
14 17 (0.31%) Norton AntiVirus
15 15 (0.27%) Cisco Prime
15 15 (0.27%) Cisco LMS
15 15 (0.27%) logstash
16 14 (0.26%) Backup Exec
Vendors
1 1154 (21.12%) Microsoft
2 503 (9.20%) VMware
3 483 (8.84%) Cisco
4 426 (7.80%) Oracle
5 307 (5.62%) HP
6 299 (5.47%) Citrix
7 261 (4.78%) Remedy
8 144 (2.63%) SAP
9 141 (2.58%) ServiceNow
10 137 (2.51%) BMC
11 125 (2.29%) IBM
12 109 (1.99%) Red Hat
13 94 (1.72%) EMC
14 87 (1.59%) CheckPoint
15 86 (1.57%) Juniper
16 68 (1.24%) NetApp
17 64 (1.17%) Salesforce.com
17 64 (1.17%) F5
18 60 (1.10%) Dell
19 58 (1.06%) Lotus
London
Maclean Moore Consulting
Salary: From £60,000 to £75,000 per annum Bonus, Pension, Healthcare, Holiday,
Posted: 1 hour ago
London
Information Technology Services
Salary: £25k - 33k per year + benefits
Posted: 2 hours ago
London
Coal IT Services
Salary: From £22,000 to £30,000 per annum
Posted: 3 hours ago
Manchester, Lancashire
Circle Recruitment
Salary: £30000 - £40000 per annum + On call + healthcare + Benefits
Posted: 3 hours ago
Chessington, Surrey
Spectrum IT Recruitment (South) Ltd
Salary: £40000 - £50000 per annum + car allowance & benefits
Posted: 4 hours ago
High Wycombe, Buckinghamshire
RBW Consulting
Salary: From £90,000 to £120,000 per annum
Posted: 5 hours ago
Andover, Hampshire
Sopra Steria Recruitment
Salary: Up to £65,000 per annum
Posted: 5 hours ago
Andover, Hampshire
Sopra Steria Recruitment
Salary: Up to £48,000 per annum
Posted: 5 hours ago
Peterborough, Cambridgeshire
Kelway Ltd
Salary: Up to £25,000 per annum
Posted: 6 hours ago
Peterborough, Cambridgeshire
Kelway Ltd
Salary: Up to £34,000 per annum
Posted: 6 hours ago
City, London
ComputaCenter
Salary: Competitive + attractive benefits
Posted: 6 hours ago
London
Global Technology Solutions Ltd
Salary: £50000 - £55000 per annum + excellent benefits
Posted: 6 hours ago
Watford, Hertfordshire
camelot
Salary: Competitive
Posted: 6 hours ago
London
Roc Search
Salary: £50000 - £70000 per annum + Assorted Benefits
Posted: 10 hours ago
Cardiff, South Glamorgan
Hamilton Barnes
Salary: From £30,000 to £32,000 per annum Overtime + Benefits
Posted: 11 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £21000 - £24000 per annum + benefits
Posted: 11 hours ago
Birmingham, West Midlands (County)
Robert Walters
Salary: £45000 - £55000 per annum
Posted: 13 hours ago
London
RecruitmentRevolution.com Limited
Salary: £100,000 per annum OTE + Benefits
Posted: 23 hours ago
Leigh, Lancashire
CCity IT
Posted: Yesterday
Cheltenham, Gloucestershire
Informatiq Consulting
Salary: £40000 - £55000 per annum
Posted: Yesterday