The table below looks at the statistics for Service Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 106 139 155
Rank change year-on-year
+33 +16
Permanent jobs citing Service Management 2867 2519 2057
As % of all permanent IT jobs located in the UK 2.59% 2.13% 1.89%
As % of the Processes & Methodologies category 3.06% 2.58% 2.34%
Number of salaries quoted 2164 1896 1588
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £26,250 £26,375 £26,500
10% offered a salary of more than £71,025 £72,500 £74,100
UK excluding London average salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
93605 97685 87746
As % of all permanent IT jobs located in the UK 84.58% 82.72% 80.80%
Number of salaries quoted 76475 79074 72329
Average salary £50,000 £48,558 £45,500
Average salary % change year-on-year
+2.96% +6.72%
90% offered a salary of more than £32,500 £31,500 £30,000
10% offered a salary of more than £75,000 £71,500 £72,500
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 3 July 2015 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +30 2666 £47,500 - 317
London +26 996 £56,000 +2.75% 97
South East +9 658 £43,500 -3.33% 66
City of London +31 259 £57,500 +4.54% 27
South West +17 218 £45,000 - 31
North West +56 202 £45,000 +12.50% 24
Berkshire +3 197 £55,000 +22.22% 23
Surrey +45 162 £44,000 -2.22% 9
West Midlands +16 161 £47,500 -17.39% 32
Yorkshire -7 149 £36,500 -18.88% 27
East of England +7 132 £48,000 -4.00% 16
West Yorkshire +9 127 £36,500 -18.88% 22
Manchester +63 118 £45,000 +16.88% 16
East Midlands +36 116 £42,837 +7.09% 7
Hampshire -15 99 £42,500 +11.84% 12
Wiltshire -2 82 £45,000 +5.88% 13
Leeds +3 80 £41,250 -8.33% 15
West Sussex -3 72 £42,500 +21.42% 4
Birmingham -2 71 £50,000 -16.66% 14
Reading -9 65 £57,500 -1.70% 8
Cheshire +18 62 £38,250 +44.33% 8
Scotland -12 54 £43,500 -5.43% 14
Buckinghamshire -17 54 £35,000 -23.24% 10
Wales +3 51 £34,836 -0.47% 7
Bristol -27 50 £57,500 +23.65% 2
Swindon +9 44 £46,377 +9.12% 6
Oxfordshire +33 42 £40,000 -20.00% 4
Nottinghamshire +12 39 £43,337 +6.06% 4
Nottingham +6 38 £41,674 +1.99% 4
Warrington +23 37 £35,000 +84.21% 5

Service Management
Top 30 Related IT Skills

For the 6 months to 3 July 2015, IT jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3869 (66.96%) ITIL
2 1514 (26.20%) Service Delivery
3 1380 (23.88%) Finance
4 1355 (23.45%) Microsoft
5 1290 (22.33%) ITSM
6 1287 (22.27%) Windows
7 1046 (18.10%) Project Management
8 942 (16.30%) SLA
9 842 (14.57%) Degree
10 820 (14.19%) MS Excel
11 741 (12.82%) Change Management
12 730 (12.63%) Active Directory
13 710 (12.29%) Problem Management
14 671 (11.61%) Analytical Skills
15 670 (11.60%) SQL
16 663 (11.47%) MS Office
17 657 (11.37%) Incident Management
18 649 (11.23%) PRINCE2
19 548 (9.48%) ITIL Certification
19 548 (9.48%) Agile Software Development
20 544 (9.42%) VMware
21 540 (9.35%) Continuous Improvement
22 532 (9.21%) SQL Server
23 529 (9.16%) Data Centre
24 518 (8.97%) Cisco
25 504 (8.72%) Stakeholder Management
26 502 (8.69%) Linux
27 488 (8.45%) Security Cleared
28 484 (8.38%) Management Information System
29 445 (7.70%) Oracle

Service Management
Top Related IT Skills by Category

For the 6 months to 3 July 2015, IT jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 261 (4.52%) MS Exchange
2 235 (4.07%) SharePoint
3 170 (2.94%) IIS
4 104 (1.80%) Apache
5 90 (1.56%) Exchange Server 2010
6 88 (1.52%) Lync
7 79 (1.37%) Blackberry Enterprise Server
8 76 (1.32%) Tomcat
9 69 (1.19%) WebSphere
10 42 (0.73%) IBM Notes
11 39 (0.67%) CMS
12 36 (0.62%) JBoss
13 34 (0.59%) Exchange Server 2007
14 32 (0.55%) Drupal
15 31 (0.54%) Exchange Server 2013
16 27 (0.47%) WorkSite
17 26 (0.45%) nginx
18 24 (0.42%) WebLogic
19 21 (0.36%) Exchange Server 2003
20 19 (0.33%) SAS
Applications
1 820 (14.19%) MS Excel
2 663 (11.47%) MS Office
3 125 (2.16%) MS PowerPoint
4 75 (1.30%) MS Visio
5 56 (0.97%) MS Project
6 18 (0.31%) Spreadsheet
7 5 (0.087%) InfoPath
8 4 (0.069%) Acrobat
9 3 (0.052%) Adobe Illustrator
9 3 (0.052%) Photoshop
9 3 (0.052%) ProjectWise
10 2 (0.035%) SPSS
Business Applications
1 116 (2.01%) Remedy ITSM
2 42 (0.73%) SAP ERP
3 39 (0.67%) SAP SM
4 24 (0.42%) Summit
5 20 (0.35%) Dynamics AX
6 18 (0.31%) Dynamics CRM
7 17 (0.29%) assyst
8 16 (0.28%) SAP CRM
9 15 (0.26%) Oracle EBS
10 14 (0.24%) Primavera
11 13 (0.22%) SAP FI
11 13 (0.22%) SAP FI/CO
11 13 (0.22%) SAP CO
12 12 (0.21%) Maximo
13 10 (0.17%) SAP HR
13 10 (0.17%) SAP SD
13 10 (0.17%) SAP HCM
14 9 (0.16%) SAP MM
14 9 (0.16%) Agresso
14 9 (0.16%) SAP CS
Cloud Services
1 140 (2.42%) SaaS
2 100 (1.73%) Amazon AWS
3 82 (1.42%) Office 365
4 74 (1.28%) Microsoft Azure
5 43 (0.74%) Cloud Computing
6 21 (0.36%) PaaS
7 12 (0.21%) IaaS
8 8 (0.14%) Amazon EC2
8 8 (0.14%) AWS CloudFormation
9 6 (0.10%) Google Cloud Platform
9 6 (0.10%) Yammer
9 6 (0.10%) Mimecast
10 4 (0.069%) Google Drive
10 4 (0.069%) Force.com
11 2 (0.035%) IBM Blueworks
11 2 (0.035%) Google Apps
12 1 (0.017%) Azure Active Directory
Communications & Networking
1 312 (5.40%) LAN
2 290 (5.02%) Firewall
3 286 (4.95%) WAN
4 198 (3.43%) SAN
5 179 (3.10%) VPN
6 178 (3.08%) DNS
7 172 (2.98%) TCP/IP
8 156 (2.70%) Internet
9 103 (1.78%) DHCP
10 99 (1.71%) VoIP
11 93 (1.61%) MPLS
12 84 (1.45%) Wireless
13 62 (1.07%) Cisco ASA
14 61 (1.06%) Network Security
15 60 (1.04%) VLAN
15 60 (1.04%) Cisco Nexus
16 57 (0.99%) SSL
17 52 (0.90%) NAS
18 50 (0.87%) Broadband
19 48 (0.83%) BGP
Database & Business Intelligence
1 532 (9.21%) SQL Server
2 142 (2.46%) MySQL
3 95 (1.64%) Relational Database
4 93 (1.61%) Oracle Database
5 91 (1.57%) SQL Server Reporting Services
6 78 (1.35%) SQL Server Integration Services
7 56 (0.97%) Big Data
8 55 (0.95%) Data Warehouse
9 43 (0.74%) Oracle Reports
10 42 (0.73%) RDBMS
10 42 (0.73%) SQL Server 2008
11 39 (0.67%) Oracle Database 11g
12 37 (0.64%) DB2
13 36 (0.62%) SQL Server Analysis Services
14 24 (0.42%) SQL Server 2012
14 24 (0.42%) SAP HANA
14 24 (0.42%) Oracle Database 10g
14 24 (0.42%) Ingres
14 24 (0.42%) Data Mining
15 22 (0.38%) Oracle9i Database
Development Applications
1 40 (0.69%) Team Foundation Server
2 32 (0.55%) Visual Studio
3 31 (0.54%) VSS/SourceSafe
4 30 (0.52%) Subversion
5 29 (0.50%) Selenium
6 28 (0.48%) JIRA
7 26 (0.45%) Git (software)
8 19 (0.33%) WebDriver
9 18 (0.31%) Jenkins
10 17 (0.29%) PowerDesigner
11 16 (0.28%) Maven
12 14 (0.24%) Rational DOORS
13 12 (0.21%) Oracle Forms
14 11 (0.19%) Eclipse
15 8 (0.14%) Ant
15 8 (0.14%) Hudson
16 6 (0.10%) JUnit
17 5 (0.087%) Cucumber
18 4 (0.069%) Talend Open Studio
19 3 (0.052%) LoadRunner
General
1 1380 (23.88%) Finance
2 402 (6.96%) Telecoms
3 352 (6.09%) Banking
4 271 (4.69%) Retail
5 212 (3.67%) Law
6 202 (3.50%) Legal
7 183 (3.17%) Manufacturing
8 168 (2.91%) Marketing
9 106 (1.83%) Financial Institution
10 103 (1.78%) Advertising
11 90 (1.56%) Back Office
12 88 (1.52%) Front Office
13 86 (1.49%) Investment Banking
14 63 (1.09%) Billing
15 50 (0.87%) Games
16 49 (0.85%) French Language
17 45 (0.78%) German Language
18 43 (0.74%) Publishing
19 28 (0.48%) Aerospace
20 27 (0.47%) Military
Job Titles
1 1124 (19.45%) Analyst
2 1029 (17.81%) Service Manager
3 481 (8.32%) Delivery Manager
4 454 (7.86%) Consultant
5 419 (7.25%) Services Delivery Manager
6 405 (7.01%) Support Analyst
7 315 (5.45%) Architect
8 313 (5.42%) Service Analyst
9 267 (4.62%) Applications Support
10 236 (4.08%) Service Desk Analyst
11 218 (3.77%) Project Manager
12 176 (3.05%) Developer
13 167 (2.89%) Problem Manager
14 153 (2.65%) IT Services Manager
15 146 (2.53%) Support Engineer
16 133 (2.30%) Team Leader
17 128 (2.22%) Administrator
18 126 (2.18%) Transition Manager
19 124 (2.15%) Applications Support Analyst
19 124 (2.15%) Solutions Architect
Libraries, Frameworks & Software Standards
1 246 (4.26%) .NET
2 191 (3.31%) Web Services
3 166 (2.87%) HTML
4 119 (2.06%) XML
5 107 (1.85%) CSS
6 96 (1.66%) Middleware
7 90 (1.56%) ASP.NET
8 54 (0.93%) J2EE
9 52 (0.90%) jQuery
10 38 (0.66%) .NET Framework
11 34 (0.59%) Ajax
12 33 (0.57%) SOAP
13 31 (0.54%) REST
14 27 (0.47%) COM
15 26 (0.45%) CGI
16 20 (0.35%) Hibernate
16 20 (0.35%) Spring
16 20 (0.35%) Java EE
16 20 (0.35%) HTML5
17 19 (0.33%) Gherkin
Miscellaneous
1 671 (11.61%) Analytical Skills
2 529 (9.16%) Data Centre
3 484 (8.38%) Management Information System
4 180 (3.12%) Computer Science
5 172 (2.98%) Blackberry
6 111 (1.92%) CMDB
7 93 (1.61%) Life Science
8 80 (1.38%) Statistics
9 74 (1.28%) GIS
10 73 (1.26%) PMI
11 71 (1.23%) User Experience
11 71 (1.23%) iPad
12 66 (1.14%) Mainframe
13 61 (1.06%) Client/Server
14 58 (1.00%) Performance Metrics
15 57 (0.99%) Enterprise Software
16 56 (0.97%) Thin Client
16 56 (0.97%) Replication
16 56 (0.97%) Fat Client
17 55 (0.95%) NHS
Operating Systems
1 1287 (22.27%) Windows
2 502 (8.69%) Linux
3 371 (6.42%) Windows 7
4 331 (5.73%) UNIX
5 243 (4.21%) Windows Server 2008
6 147 (2.54%) Windows Server 2012
7 127 (2.20%) Windows Server 2003
8 117 (2.02%) Windows XP
9 101 (1.75%) Solaris
10 93 (1.61%) Red Hat Enterprise Linux
11 91 (1.57%) Android
12 85 (1.47%) Apple iOS
13 68 (1.18%) Windows 8
14 54 (0.93%) AIX
15 38 (0.66%) Mac OS X
16 30 (0.52%) Windows Vista
17 27 (0.47%) Ubuntu
18 21 (0.36%) HPUX
19 20 (0.35%) VMS
19 20 (0.35%) CentOS
Processes & Methodologies
1 3869 (66.96%) ITIL
2 1514 (26.20%) Service Delivery
3 1290 (22.33%) ITSM
4 1046 (18.10%) Project Management
5 741 (12.82%) Change Management
6 710 (12.29%) Problem Management
7 657 (11.37%) Incident Management
8 649 (11.23%) PRINCE2
9 548 (9.48%) Agile Software Development
10 540 (9.35%) Continuous Improvement
11 504 (8.72%) Stakeholder Management
12 309 (5.35%) Configuration Management
13 286 (4.95%) Risk Management
14 254 (4.40%) Business Continuity
15 246 (4.26%) Information Security
16 245 (4.24%) Release Management
16 245 (4.24%) Root Cause Analysis
17 237 (4.10%) Line Management
18 224 (3.88%) ITIL V3
19 217 (3.76%) Coaching
Programming Languages
1 670 (11.60%) SQL
2 211 (3.65%) Java
3 161 (2.79%) JavaScript
4 155 (2.68%) C
5 129 (2.23%) C#
6 98 (1.70%) PowerShell
7 87 (1.51%) T-SQL
8 72 (1.25%) Perl
9 71 (1.23%) PL/SQL
10 64 (1.11%) Python
11 53 (0.92%) PHP
12 44 (0.76%) Shell Script
13 43 (0.74%) C++
14 34 (0.59%) Bash Shell
15 30 (0.52%) VBA
16 25 (0.43%) VB
17 24 (0.42%) VBScript
18 16 (0.28%) Korn
19 14 (0.24%) VB.NET
20 9 (0.16%) ABAP
Qualifications
1 842 (14.57%) Degree
2 548 (9.48%) ITIL Certification
3 488 (8.45%) Security Cleared
4 302 (5.23%) SC Cleared
5 269 (4.66%) Microsoft Certification
6 170 (2.94%) MCP
6 170 (2.94%) ISEB
7 167 (2.89%) Cisco Certification
8 156 (2.70%) MCSE
9 139 (2.41%) ITIL Foundation Certificate
10 130 (2.25%) CISSP
11 124 (2.15%) DV Cleared
12 119 (2.06%) PMI Certification
13 108 (1.87%) CCNA
14 76 (1.32%) CISM
15 70 (1.21%) CCNP
16 67 (1.16%) PMP
17 65 (1.12%) MCITP
18 60 (1.04%) MCSA
19 54 (0.93%) PRINCE2 Certification
Quality Assurance & Compliance
1 942 (16.30%) SLA
2 224 (3.88%) ISO/IEC 27001
3 148 (2.56%) QA
4 83 (1.44%) COBIT
5 77 (1.33%) ISO 9001
6 74 (1.28%) PCI DSS
7 32 (0.55%) Sarbanes-Oxley
8 15 (0.26%) PMBOK
9 10 (0.17%) Data Quality
10 8 (0.14%) ISO 14001
10 8 (0.14%) Solvency II
11 7 (0.12%) JSP 440
12 6 (0.10%) HIPAA
12 6 (0.10%) 21 CFR Part 11
13 4 (0.069%) ISO 9000
14 2 (0.035%) DO-178B
14 2 (0.035%) Basel III
14 2 (0.035%) ISO/IEC 20000
15 1 (0.017%) ISO/IEC 17799
15 1 (0.017%) GAMP
System Software
1 730 (12.63%) Active Directory
2 410 (7.10%) VMware Infrastructure
3 127 (2.20%) Hyper-V
4 116 (2.01%) XenApp
4 116 (2.01%) XenDesktop
5 72 (1.25%) vSphere
6 43 (0.74%) VMware ESX
7 39 (0.67%) Microsoft App-V
8 32 (0.55%) Terminal Services
9 31 (0.54%) vCloud
10 16 (0.28%) Oracle RAC
11 15 (0.26%) Varnish
12 14 (0.24%) Citrix Presentation Server
13 12 (0.21%) VMware ESXi
14 11 (0.19%) Xen
15 10 (0.17%) KVM
16 8 (0.14%) Terminal Server
17 7 (0.12%) VMware Server
17 7 (0.12%) XenServer
18 6 (0.10%) Microsoft Virtual Server
Systems Management
1 202 (3.50%) SCCM
2 94 (1.63%) SCOM
3 61 (1.06%) Nagios
4 60 (1.04%) Puppet
5 42 (0.73%) Opscode Chef
6 36 (0.62%) Opsview
6 36 (0.62%) WSUS
7 35 (0.61%) Tivoli
8 32 (0.55%) Tivoli Storage Manager
8 32 (0.55%) HP Quality Center
9 27 (0.47%) Cisco LMS
10 25 (0.43%) Cisco Prime
11 20 (0.35%) Ansible
12 17 (0.29%) Salt
12 17 (0.29%) Systems Management Server (SMS)
13 16 (0.28%) Norton AntiVirus
13 16 (0.28%) logstash
13 16 (0.28%) AirWatch
14 14 (0.24%) Backup Exec
14 14 (0.24%) Unicenter
Vendors
1 1355 (23.45%) Microsoft
2 544 (9.42%) VMware
3 518 (8.97%) Cisco
4 445 (7.70%) Oracle
5 372 (6.44%) Citrix
6 343 (5.94%) HP
7 247 (4.27%) SAP
8 224 (3.88%) ServiceNow
9 205 (3.55%) Remedy
10 135 (2.34%) IBM
11 122 (2.11%) NetApp
12 107 (1.85%) EMC
13 102 (1.77%) Red Hat
14 100 (1.73%) Dell
15 95 (1.64%) BMC
16 76 (1.32%) Salesforce.com
17 74 (1.28%) Computacenter
18 63 (1.09%) McAfee
19 56 (0.97%) LANDesk
19 56 (0.97%) ArcSight
Hampshire
Peopleworks
Salary: From £50,000 to £55,000 per annum £50,000 to £55,000 + Bonus (10%) Neg
Posted: 1 hour ago
Chippenham, Wiltshire
Sanderson
Salary: £20000 - £23000 per annum
Posted: 16 hours ago
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 - £35000.00 per annum + Benefits
Posted: 17 hours ago
Watford, Hertfordshire
Reed Technology
Salary: £40000 - £45000 per annum
Posted: 17 hours ago
Leeds, West Yorkshire
set2recruit
Salary: Competitive salary and benefits
Posted: 18 hours ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £28000 - £35000 per annum + commission plus benefits
Posted: 18 hours ago
Milton Keynes, Buckinghamshire
Oscar Associates (UK) Ltd
Salary: £20000 - £23500 per annum
Posted: 18 hours ago
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £30k - 40k per year
Posted: 18 hours ago
City, London
Harvey Nash plc
Salary: £70000 - £80000 per annum + Bonus and Benefits Package
Posted: 18 hours ago
Manchester, Lancashire
Reed Technology
Salary: £50000 - £75000 per annum
Posted: 19 hours ago
London
Global Technology Solutions Ltd
Salary: £35000 - £50000 per annum + ben
Posted: 19 hours ago
Bracknell, Berkshire
NES IT
Salary: pension etc
Posted: 19 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £45000 per annum + Bonus + Benefits
Posted: 19 hours ago
South East London
TFL
Salary: From £30,000 to £38,000 per annum + Excellent Benefits
Posted: 20 hours ago
Birmingham, Warwickshire
NES IT
Salary: Competitive
Posted: 20 hours ago
Knutsford, Cheshire
Rullion IT Plus
Salary: £40000 - £60000 per annum + bonus + benefits
Posted: 21 hours ago
Bristol, Avon
Sanderson
Salary: £30000 - £45000 per annum + benefits
Posted: 21 hours ago
Edinburgh, Midlothian
HAYS INFORMATION TECHNOLOGY
Salary: £37000.00 - £42000.00 per annum
Posted: 21 hours ago
Edinburgh, Midlothian
HAYS INFORMATION TECHNOLOGY
Salary: £35000.00 - £38000.00 per annum
Posted: 21 hours ago
Leeds, West Yorkshire
Vertical IT
Salary: £35000 - £45000 per annum + excellent benefits inc bonus
Posted: 21 hours ago