The first table below looks at the demand for Service Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 131 145 145
Rank change year-on-year
+14 0
Permanent jobs citing Service Management 2502 2060 2170
As % of all permanent IT jobs located in the UK 2.17% 1.89% 1.84%
As % of the Processes & Methodologies category 2.70% 2.41% 2.37%
Number of salaries quoted 1840 1590 1710
Average salary £47,500 £45,000 £45,000
Average salary % change year-on-year
+5.55% -
90% offered a salary of more than £26,250 £26,500 £26,250
10% offered a salary of more than £75,000 £75,000 £70,000
UK excluding London average salary £44,500 £42,500 £42,500
% change year-on-year
+4.70% -
Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92606 85560 91430
As % of all permanent IT jobs located in the UK 80.40% 78.65% 77.33%
Number of salaries quoted 74653 70125 77975
Average salary £48,000 £46,000 £46,000
Average salary % change year-on-year
+4.34% -
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 22 July 2014 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 22 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +17 2346 £47,500 +4.39% 286
London -5 884 £55,000 +2.80% 102
South East +21 617 £42,500 - 67
City of London -6 234 £55,000 -2.22% 39
Yorkshire -26 189 £42,500 +13.33% 31
South West +17 167 £41,000 +17.14% 18
Berkshire +24 164 £45,000 +12.50% 17
West Yorkshire -14 150 £44,250 +26.42% 24
East of England +23 135 £50,000 +12.35% 16
Hampshire -3 132 £38,000 +8.57% 13
West Midlands +27 128 £58,000 +28.88% 14
North West +13 115 £41,250 -13.15% 17
Leeds -17 113 £42,500 +21.42% 20
Surrey -8 108 £42,500 +6.25% 13
Buckinghamshire +40 74 £41,500 -17.00% 7
Scotland -2 71 £47,500 - 10
West Sussex +49 70 £32,500 -12.16% 5
East Midlands -9 67 £40,857 +16.73% 15
Birmingham +24 65 £60,000 +20.00% 7
Wiltshire +11 65 £32,500 -13.33% 8
Basingstoke +43 63 £38,750 -42.59% 1
Reading +8 58 £62,500 +56.25% 6
Bristol +19 57 £41,000 -18.00% 1
Cheshire +11 42 £26,500 -54.89% 1
Hertfordshire +8 41 £50,000 +19.04% 6
Cambridgeshire +24 37 £32,000 +39.13% 5
Manchester -9 37 £32,500 -27.77% 9
Milton Keynes +14 34 £45,600 -8.80% 6
Essex +17 29 £55,000 +27.16% 1
Bradford +5 29 £47,500 +9.19% 1

Service Management
Top 30 Related IT Skills

For the 6 months to 22 July 2014, IT jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3521 (65.47%) ITIL
2 1568 (29.16%) Service Delivery
3 1561 (29.03%) Finance
4 1353 (25.16%) ITSM
5 1139 (21.18%) Windows
6 1083 (20.14%) Microsoft
7 939 (17.46%) Project Management
8 846 (15.73%) SLA
9 720 (13.39%) Degree
10 690 (12.83%) MS Excel
11 684 (12.72%) Change Management
12 665 (12.37%) SQL
13 638 (11.86%) PRINCE2
14 614 (11.42%) Active Directory
15 546 (10.15%) Problem Management
16 545 (10.13%) Incident Management
17 531 (9.87%) Telecoms
18 527 (9.80%) MS Office
19 499 (9.28%) ITIL Certification
20 477 (8.87%) Security Cleared
21 467 (8.68%) Oracle
22 457 (8.50%) UNIX
23 445 (8.27%) Stakeholder Management
24 437 (8.13%) VMware
25 434 (8.07%) Linux
26 383 (7.12%) SQL Server
27 381 (7.08%) Continuous Improvement
28 354 (6.58%) Management Information System
29 347 (6.45%) Cisco
30 346 (6.43%) Citrix

Service Management
Top Related IT Skills by Category

For the 6 months to 22 July 2014, IT jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 227 (4.22%) MS Exchange
2 183 (3.40%) SharePoint
3 180 (3.35%) IIS
4 98 (1.82%) Apache
5 97 (1.80%) Tomcat
6 77 (1.43%) Exchange Server 2010
7 63 (1.17%) WebSphere
8 58 (1.08%) Blackberry Enterprise Server
9 54 (1.00%) Lync
10 49 (0.91%) Exchange Server 2003
11 34 (0.63%) Exchange Server 2013
12 33 (0.61%) CMS
12 33 (0.61%) SAS
13 30 (0.56%) BizTalk Server
14 27 (0.50%) SharePoint 2010
15 26 (0.48%) Exchange Server 2007
16 19 (0.35%) CICS
16 19 (0.35%) IBM Notes
16 19 (0.35%) SharePoint 2013
17 18 (0.33%) WebSphere Application Server
Applications
1 690 (12.83%) MS Excel
2 527 (9.80%) MS Office
3 115 (2.14%) MS PowerPoint
4 61 (1.13%) MS Visio
5 56 (1.04%) MS Project
6 18 (0.33%) Spreadsheet
7 6 (0.11%) InfoPath
8 2 (0.037%) Adobe Captivate
8 2 (0.037%) PaintShop Pro
9 1 (0.019%) Acrobat
9 1 (0.019%) Photoshop
Business Applications
1 180 (3.35%) Remedy ITSM
2 41 (0.76%) Oracle EBS
3 27 (0.50%) assyst
4 15 (0.28%) SAP CRM
4 15 (0.28%) Dynamics CRM
4 15 (0.28%) Oracle General Ledger
5 12 (0.22%) Dynamics AX
6 11 (0.20%) Oracle ERP
6 11 (0.20%) Maximo
6 11 (0.20%) Oracle BPM
7 10 (0.19%) Dynamics NAV
8 9 (0.17%) SAP SD
8 9 (0.17%) Oracle EBS R12
9 8 (0.15%) Temenos T24
10 7 (0.13%) RMDS
11 6 (0.11%) Oracle Retail
11 6 (0.11%) HFM
12 5 (0.093%) SAP SM
12 5 (0.093%) BASE24
12 5 (0.093%) Oracle Applications
Cloud Services
1 130 (2.42%) SaaS
2 63 (1.17%) Cloud Computing
3 36 (0.67%) Amazon AWS
4 29 (0.54%) PaaS
5 26 (0.48%) IaaS
6 14 (0.26%) Amazon EC2
6 14 (0.26%) Microsoft Azure
7 13 (0.24%) Office 365
8 7 (0.13%) Force.com
9 4 (0.074%) Google Compute Engine
10 2 (0.037%) Google Apps
11 1 (0.019%) Amazon S3
Communications & Networking
1 285 (5.30%) SAN
2 270 (5.02%) Firewall
3 262 (4.87%) DNS
4 231 (4.30%) TCP/IP
5 218 (4.05%) WAN
6 213 (3.96%) LAN
7 188 (3.50%) Internet
8 154 (2.86%) VPN
9 132 (2.45%) DHCP
10 95 (1.77%) VoIP
11 88 (1.64%) SSL
12 82 (1.52%) NAS
13 71 (1.32%) LDAP
14 58 (1.08%) HTTP
15 56 (1.04%) Wireless
16 45 (0.84%) SMTP
17 44 (0.82%) Broadband
18 43 (0.80%) MPLS
18 43 (0.80%) Network Security
19 40 (0.74%) 4G
Database & Business Intelligence
1 383 (7.12%) SQL Server
2 161 (2.99%) MySQL
3 98 (1.82%) Relational Database
4 88 (1.64%) Data Warehouse
5 82 (1.52%) Oracle Database
6 75 (1.39%) SQL Server Reporting Services
7 54 (1.00%) SQL Server Integration Services
8 43 (0.80%) DB2
9 39 (0.73%) RDBMS
10 35 (0.65%) Data Mining
11 33 (0.61%) SQL Server 2008
12 31 (0.58%) Big Data
13 27 (0.50%) Crystal Reports
14 24 (0.45%) Oracle Database 11g
15 23 (0.43%) MS Access
16 21 (0.39%) Oracle Reports
17 19 (0.35%) SQL Server 2005
18 17 (0.32%) Oracle Database 10g
19 15 (0.28%) QlikView
20 14 (0.26%) VLDB
Development Applications
1 48 (0.89%) JIRA
2 44 (0.82%) Team Foundation Server
3 33 (0.61%) Visual Studio
4 15 (0.28%) Subversion
4 15 (0.28%) Jenkins
5 7 (0.13%) Hudson
6 6 (0.11%) SQL Server Management Studio (SSMS)
6 6 (0.11%) Eclipse
6 6 (0.11%) Oracle Forms
7 5 (0.093%) MSI
7 5 (0.093%) Selenium
8 4 (0.074%) Xcode
9 3 (0.056%) JMeter
9 3 (0.056%) QuickTest Pro
9 3 (0.056%) LSMW
10 2 (0.037%) Fiddler
10 2 (0.037%) Cucumber
10 2 (0.037%) Maven
10 2 (0.037%) Serena SBM
10 2 (0.037%) JUnit
General
1 1561 (29.03%) Finance
2 531 (9.87%) Telecoms
3 265 (4.93%) Retail
4 238 (4.43%) Banking
5 192 (3.57%) Legal
6 173 (3.22%) Marketing
7 141 (2.62%) Advertising
8 132 (2.45%) Law
9 77 (1.43%) Manufacturing
10 72 (1.34%) Financial Institution
11 71 (1.32%) Back Office
12 63 (1.17%) Publishing
13 57 (1.06%) Billing
14 52 (0.97%) French Language
15 38 (0.71%) German Language
15 38 (0.71%) Pharmaceutical
16 33 (0.61%) Military
16 33 (0.61%) Local Government
17 24 (0.45%) Games
18 20 (0.37%) Investment Banking
Job Titles
1 1033 (19.21%) Service Manager
2 932 (17.33%) Analyst
3 444 (8.26%) Delivery Manager
4 404 (7.51%) Services Delivery Manager
5 399 (7.42%) Consultant
6 313 (5.82%) Service Analyst
7 264 (4.91%) Support Analyst
8 261 (4.85%) Architect
9 187 (3.48%) Applications Support
10 185 (3.44%) Support Engineer
11 166 (3.09%) Project Manager
12 162 (3.01%) Developer
12 162 (3.01%) Service Desk Analyst
13 147 (2.73%) Senior Manager
14 142 (2.64%) IT Services Manager
15 135 (2.51%) Team Leader
16 120 (2.23%) Technical Manager
17 115 (2.14%) Transition Manager
17 115 (2.14%) 2nd Line Support
18 114 (2.12%) Administrator
Libraries, Frameworks & Software Standards
1 203 (3.77%) .NET
2 163 (3.03%) Web Services
3 162 (3.01%) XML
4 131 (2.44%) HTML
5 110 (2.05%) CSS
6 58 (1.08%) ASP.NET
7 54 (1.00%) Middleware
8 40 (0.74%) SOAP
9 39 (0.73%) Ajax
10 35 (0.65%) LAMP
11 32 (0.60%) HTML5
12 28 (0.52%) CGI
13 25 (0.46%) jQuery
14 23 (0.43%) J2EE
14 23 (0.43%) JSON
15 20 (0.37%) XHTML
16 18 (0.33%) Java EE
16 18 (0.33%) COM
17 17 (0.32%) Application Packaging
17 17 (0.32%) .NET Framework
Miscellaneous
1 354 (6.58%) Management Information System
2 131 (2.44%) Blackberry
3 123 (2.29%) CMDB
4 115 (2.14%) Computer Science
5 76 (1.41%) Enterprise Software
6 71 (1.32%) Clustering
7 60 (1.12%) PMI
8 58 (1.08%) Statistics
9 57 (1.06%) Client/Server
10 56 (1.04%) Replication
11 54 (1.00%) Video Conferencing
12 46 (0.86%) Mainframe
13 38 (0.71%) Open Source
14 32 (0.60%) Fat Client
14 32 (0.60%) Thin Client
15 28 (0.52%) Mathematics
16 27 (0.50%) NHS
17 26 (0.48%) IBM Mainframe
18 25 (0.46%) Mobile App
19 24 (0.45%) Hedge funds
Operating Systems
1 1139 (21.18%) Windows
2 457 (8.50%) UNIX
3 434 (8.07%) Linux
4 308 (5.73%) Windows 7
5 272 (5.06%) Windows Server 2008
6 201 (3.74%) Windows Server 2003
7 183 (3.40%) Windows XP
8 89 (1.65%) Red Hat Enterprise Linux
9 82 (1.52%) Solaris
10 58 (1.08%) Windows Server 2012
11 43 (0.80%) Android
12 39 (0.73%) Apple iOS
13 37 (0.69%) AIX
13 37 (0.69%) HPUX
14 32 (0.60%) Windows Vista
15 30 (0.56%) Windows 8
16 23 (0.43%) CentOS
17 20 (0.37%) Mac OS X
18 19 (0.35%) Windows 2000
19 17 (0.32%) Ubuntu
Processes & Methodologies
1 3521 (65.47%) ITIL
2 1568 (29.16%) Service Delivery
3 1353 (25.16%) ITSM
4 939 (17.46%) Project Management
5 684 (12.72%) Change Management
6 638 (11.86%) PRINCE2
7 546 (10.15%) Problem Management
8 545 (10.13%) Incident Management
9 445 (8.27%) Stakeholder Management
10 381 (7.08%) Continuous Improvement
11 322 (5.99%) ITIL V3
12 321 (5.97%) Configuration Management
13 281 (5.22%) Release Management
14 220 (4.09%) Supplier Management
15 216 (4.02%) Root Cause Analysis
16 215 (4.00%) Risk Management
17 207 (3.85%) Disaster Recovery
18 204 (3.79%) CRM
19 200 (3.72%) Business Development
20 194 (3.61%) Performance Management
Programming Languages
1 665 (12.37%) SQL
2 216 (4.02%) Java
3 112 (2.08%) Perl
4 111 (2.06%) PowerShell
5 107 (1.99%) C#
6 106 (1.97%) JavaScript
7 83 (1.54%) PHP
8 61 (1.13%) Shell Script
9 57 (1.06%) C
10 48 (0.89%) VB
11 46 (0.86%) VBA
12 41 (0.76%) PL/SQL
13 36 (0.67%) C++
14 32 (0.60%) Python
15 30 (0.56%) T-SQL
16 22 (0.41%) ABAP
17 17 (0.32%) VB.NET
18 15 (0.28%) VBScript
19 12 (0.22%) Bash Shell
20 9 (0.17%) Korn
Qualifications
1 720 (13.39%) Degree
2 499 (9.28%) ITIL Certification
3 477 (8.87%) Security Cleared
4 329 (6.12%) SC Cleared
5 270 (5.02%) Microsoft Certification
6 166 (3.09%) MCSE
7 153 (2.84%) ISEB
8 140 (2.60%) Cisco Certification
9 113 (2.10%) CCNA
10 111 (2.06%) MCP
11 94 (1.75%) MCSA
11 94 (1.75%) ITIL Foundation Certificate
12 83 (1.54%) CISSP
13 81 (1.51%) PMI Certification
14 73 (1.36%) PRINCE2 Practitioner
15 67 (1.25%) MCITP
16 61 (1.13%) VMware Certified Professional (VCP)
17 55 (1.02%) DV Cleared
18 46 (0.86%) PRINCE2 Certification
19 44 (0.82%) CCNP
Quality Assurance & Compliance
1 846 (15.73%) SLA
2 194 (3.61%) ISO/IEC 27001
3 181 (3.37%) QA
4 102 (1.90%) ISO 9001
5 99 (1.84%) COBIT
6 54 (1.00%) PCI DSS
7 21 (0.39%) ISO 9000
8 20 (0.37%) Sarbanes-Oxley
9 14 (0.26%) ISO 14001
10 11 (0.20%) ISO/IEC 20000
11 7 (0.13%) ISO/IEC 17799
12 5 (0.093%) ISO 8583
12 5 (0.093%) HMG Infosec
13 3 (0.056%) BS15000
14 2 (0.037%) Data Quality
15 1 (0.019%) BS7799
15 1 (0.019%) Basel II
15 1 (0.019%) TickIT
15 1 (0.019%) COSO
15 1 (0.019%) WAI
System Software
1 614 (11.42%) Active Directory
2 296 (5.50%) VMware Infrastructure
3 125 (2.32%) XenApp
4 107 (1.99%) Hyper-V
5 88 (1.64%) vSphere
6 56 (1.04%) XenDesktop
7 40 (0.74%) VMware ESX
8 34 (0.63%) Terminal Services
9 29 (0.54%) Microsoft App-V
9 29 (0.54%) KVM
9 29 (0.54%) VMware ESXi
10 27 (0.50%) vCloud
11 24 (0.45%) Oracle RAC
12 16 (0.30%) Xen
12 16 (0.30%) Oracle RMAN
13 13 (0.24%) NFS
13 13 (0.24%) Snort
13 13 (0.24%) XenServer
13 13 (0.24%) Citrix Presentation Server
14 12 (0.22%) GPFS
Systems Management
1 142 (2.64%) SCCM
2 54 (1.00%) Tivoli
3 45 (0.84%) WSUS
4 41 (0.76%) SCOM
5 35 (0.65%) Puppet
5 35 (0.65%) Opscode Chef
6 31 (0.58%) OpenView
7 30 (0.56%) Nagios
8 29 (0.54%) NetBackup
9 27 (0.50%) Netcool
10 22 (0.41%) Oracle Enterprise Manager
11 21 (0.39%) Data Guard
12 19 (0.35%) Backup Exec
12 19 (0.35%) Nessus
13 17 (0.32%) Systems Management Server (SMS)
14 16 (0.30%) Cisco CUCM
15 15 (0.28%) Norton AntiVirus
15 15 (0.28%) McAfee ePO
15 15 (0.28%) NSN NetAct
16 13 (0.24%) TeMIP
Vendors
1 1083 (20.14%) Microsoft
2 467 (8.68%) Oracle
3 437 (8.13%) VMware
4 347 (6.45%) Cisco
5 346 (6.43%) Citrix
6 273 (5.08%) Remedy
7 268 (4.98%) HP
8 200 (3.72%) ServiceNow
9 194 (3.61%) IBM
10 157 (2.92%) SAP
11 144 (2.68%) BMC
12 133 (2.47%) Red Hat
13 89 (1.65%) Symantec
14 86 (1.60%) NetApp
15 77 (1.43%) EMC
16 74 (1.38%) CheckPoint
17 63 (1.17%) McAfee
18 61 (1.13%) Fujitsu
19 53 (0.99%) Dell
19 53 (0.99%) SolarWinds
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £20000 - £26000 per annum + ben+training
Posted: 3 hours ago
Reading, Berkshire
Bentley Whitaker
Salary: From £23,000 to £27,000 per annum
Posted: 13 hours ago
Reading, Berkshire
Bentley Whitaker
Salary: From £18,000 to £25,000 per annum
Posted: 13 hours ago
London
Rullion IT Plus
Salary: £40000 - £45000 per annum + Negotiable
Posted: 14 hours ago
City, London
Aston Carter
Salary: £45000 - £50000 per annum
Posted: 15 hours ago
North Yorkshire
LA International
Salary: £26000 - £32000 per annum + Benefits+on call
Posted: 15 hours ago
Loughborough, Leicestershire
Search Consultancy
Salary: Benefits
Posted: 15 hours ago
City, London
Capita Resourcing - IT Resourcing
Salary: £60000 - £66000 per annum + Shares and Bonus
Posted: 15 hours ago
Stirlingshire
Head Resourcing
Salary: Negotiable
Posted: 16 hours ago
City, London
Interactive Investor
Salary: Up to £50,000 per annum DOE
Posted: 16 hours ago
Hatfield, Hertfordshire
Hays - Computacenter
Salary: Competitive Package
Posted: 16 hours ago
Northampton, Northamptonshire
Rullion IT Plus
Salary: £45000 - £50000 per annum + Excellent Benefits
Posted: 16 hours ago
City, London
Harvey Nash plc
Salary: £100000 - £120000 per annum
Posted: 16 hours ago
City, London
Atos
Salary: Competitive Salary + Benefits
Posted: 17 hours ago
London
Harvey Nash plc
Salary: £70000 - £75000 per annum
Posted: 17 hours ago
City, London
Atos
Salary: Competitive Salary + Benefits
Posted: 17 hours ago
Surrey
Nuffield Health
Posted: 17 hours ago
UK
Careerwise UK Limited
Salary: £60000 - £85000 per annum + benefits
Posted: 18 hours ago
City, London
Mortimer Spinks
Salary: £42000 - £52000 per annum + excellent package and Bonus
Posted: 18 hours ago
City, London
Quant Capital
Salary: Up to £60,000 per annum Bonus
Posted: 18 hours ago