The table below looks at the statistics for Service Management skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 22 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
Service Management
UK
Rank 129 135 120
Rank change year-on-year
+6 -15
Permanent jobs citing Service Management 2045 2466 2660
As % of all permanent IT jobs located in the UK 2.44% 2.41% 2.53%
As % of the Processes & Methodologies category 2.74% 2.73% 2.91%
Number of salaries quoted 1461 1857 2029
Median salary £47,500 £45,000 £47,500
Median salary % change year-on-year
+5.55% -5.26%
90% offered a salary of more than £26,000 £26,525 £25,000
10% offered a salary of more than £75,000 £75,000 £72,500
UK excluding London median salary £44,000 £43,000 £45,000
% change year-on-year
+2.32% -4.44%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
74514 90394 91285
As % of all permanent IT jobs located in the UK 88.73% 88.27% 86.69%
Number of salaries quoted 61291 75075 74756
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,500 £31,250
10% offered a salary of more than £77,500 £75,000 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend

The demand trend of job ads citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 22 February 2017 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 22 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 1922 £47,500 - 216
London 0 818 £55,000 - 79
South East +12 349 £50,625 +12.50% 48
South West +29 175 £40,000 +15.23% 13
North West -27 168 £40,000 +3.89% 23
West Midlands +18 128 £40,000 -20.00% 23
Yorkshire +2 124 £35,000 -10.25% 12
Berkshire +14 116 £66,750 +27.14% 9
City of London +12 114 £52,500 +7.69% 14
East of England -17 103 £47,500 - 9
West Yorkshire +21 100 £36,250 - 8
Manchester -36 89 £35,000 -17.64% 14
Leeds +48 78 £32,000 -12.32% 6
Birmingham +22 75 £37,500 -25.00% 3
Surrey 0 75 £37,500 +11.94% 3
Hampshire +1 68 £40,000 -20.00% 20
Bristol +27 53 £44,000 -6.87% 4
Cheshire +23 52 £45,000 +25.00% 4
Maidenhead +19 48 £75,000 +50.00%
Gloucestershire +5 46 £38,250 -10.00% 2
East Midlands -7 46 £43,908 +15.54% 5
Essex +32 42 £60,000 +9.28%
Scotland -1 41 £43,349 +8.37% 6
Buckinghamshire +31 37 £45,000 +42.85% 6
Wales +14 32 £40,000 +6.66% 4
Cambridgeshire +19 31 £46,000 +2.22% 2
Bromley +3 31 £35,000 -18.08% 1
Wiltshire -8 31 £25,000 -33.33% 3
Gloucester +13 30 £37,000 +23.33% 2
Chelmsford +11 24 £63,000 +14.54%

Service Management
Top 30 Related IT Skills

For the 6 months to 22 February 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Management.

1 2904 (65.49%) ITIL
2 1223 (27.58%) ITSM
3 1072 (24.18%) Finance
4 1026 (23.14%) Windows
5 976 (22.01%) Service Delivery
6 956 (21.56%) Microsoft
7 729 (16.44%) Project Management
8 722 (16.28%) SLA
9 685 (15.45%) MS Excel
10 654 (14.75%) Active Directory
11 584 (13.17%) ITIL V3
12 583 (13.15%) MS Office
13 576 (12.99%) Agile Software Development
14 573 (12.92%) Incident Management
15 561 (12.65%) Change Management
16 550 (12.40%) Degree
17 491 (11.07%) Problem Management
18 479 (10.80%) PRINCE2
19 473 (10.67%) Continuous Improvement
20 458 (10.33%) Data Centre
21 443 (9.99%) Stakeholder Management
22 434 (9.79%) Cisco
23 419 (9.45%) VMware
24 418 (9.43%) SQL
25 403 (9.09%) Citrix
26 395 (8.91%) Analytical Skills
27 393 (8.86%) Linux
28 390 (8.80%) Management Information System
29 375 (8.46%) Security Cleared
30 371 (8.37%) Windows Server

Service Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 247 (5.57%) MS Exchange
2 151 (3.41%) SharePoint
3 129 (2.91%) Exchange Server 2010
4 100 (2.26%) IIS
5 62 (1.40%) Tomcat
6 53 (1.20%) Skype for Business
7 52 (1.17%) Apache
8 43 (0.97%) CMS
9 35 (0.79%) Confluence
10 32 (0.72%) Blackberry Enterprise Server
11 31 (0.70%) Exchange Server 2007
12 28 (0.63%) Exchange Server 2013
13 25 (0.56%) JBoss
13 25 (0.56%) SharePoint 2013
14 24 (0.54%) IBM Notes
15 19 (0.43%) Exchange Server 2003
16 16 (0.36%) SharePoint Server
17 13 (0.29%) BizTalk Server
17 13 (0.29%) WebSphere
18 11 (0.25%) SharePoint 2010
Applications
1 685 (15.45%) MS Excel
2 583 (13.15%) MS Office
3 113 (2.55%) MS PowerPoint
4 39 (0.88%) MS Visio
5 37 (0.83%) MS Project
6 12 (0.27%) Spreadsheet
7 8 (0.18%) Adobe Creative Suite
7 8 (0.18%) Final Cut Pro
8 6 (0.14%) SOLIDWORKS
9 4 (0.090%) AutoCAD
10 2 (0.045%) Maya
10 2 (0.045%) Siemens NX
Business Applications
1 51 (1.15%) Remedy ITSM
2 47 (1.06%) Dynamics CRM
3 45 (1.01%) assyst
4 22 (0.50%) Maximo
5 19 (0.43%) SAP HR
6 16 (0.36%) Dynamics AX
6 16 (0.36%) Dynamics NAV
6 16 (0.36%) Sentinel
7 15 (0.34%) SAP FI
8 14 (0.32%) Primavera
9 13 (0.29%) SAP CO
9 13 (0.29%) SAP FI/CO
9 13 (0.29%) SAP MM
9 13 (0.29%) SAP PM
9 13 (0.29%) SAP QM
9 13 (0.29%) SAP SD
10 7 (0.16%) Veritas eDiscovery
11 5 (0.11%) SAP EHS
12 4 (0.090%) SAP ERP
12 4 (0.090%) SAP Retail
Cloud Services
1 187 (4.22%) Microsoft Azure
2 185 (4.17%) Amazon AWS
3 162 (3.65%) Office 365
4 139 (3.13%) IaaS
5 126 (2.84%) PaaS
6 82 (1.85%) Cloud Computing
7 73 (1.65%) SaaS
8 61 (1.38%) Amazon EC2
9 50 (1.13%) Mimecast
10 21 (0.47%) Slack
11 11 (0.25%) Virtual Private Cloud
12 10 (0.23%) G Suite
13 7 (0.16%) Azure Active Directory
13 7 (0.16%) Yammer
14 6 (0.14%) iTunes
15 5 (0.11%) Amazon S3
15 5 (0.11%) GitHub
15 5 (0.11%) OpenShift
16 4 (0.090%) AWS CloudFormation
17 3 (0.068%) Force.com
Communications & Networking
1 276 (6.22%) Firewall
2 271 (6.11%) DNS
3 261 (5.89%) WAN
4 252 (5.68%) VPN
5 251 (5.66%) LAN
6 211 (4.76%) TCP/IP
7 197 (4.44%) DHCP
8 157 (3.54%) Internet
9 138 (3.11%) Network Security
10 135 (3.04%) SAN
11 110 (2.48%) Wireless
12 73 (1.65%) WLAN
13 71 (1.60%) VoIP
14 65 (1.47%) VLAN
15 63 (1.42%) Intrusion Detection
16 53 (1.20%) HTTP
17 46 (1.04%) BGP
18 45 (1.01%) Intranet
18 45 (1.01%) OSPF
19 44 (0.99%) Wi-Fi
Database & Business Intelligence
1 355 (8.01%) SQL Server
2 84 (1.89%) MySQL
3 77 (1.74%) SQL Server Integration Services
4 74 (1.67%) SQL Server Reporting Services
5 67 (1.51%) DB2
6 65 (1.47%) Relational Database
7 43 (0.97%) SQL Server 2008
8 32 (0.72%) SQL Server 2005
9 26 (0.59%) Data Warehouse
9 26 (0.59%) Oracle Database
10 23 (0.52%) SQL Server 2012
11 22 (0.50%) BusinessObjects
12 21 (0.47%) Big Data
12 21 (0.47%) GIS
13 18 (0.41%) Hadoop
14 17 (0.38%) SQL Server 2014
15 15 (0.34%) PostgreSQL
15 15 (0.34%) SAP BW
16 12 (0.27%) QlikView
16 12 (0.27%) SQL Server Analysis Services
Development Applications
1 52 (1.17%) JIRA
2 33 (0.74%) Team Foundation Server
3 32 (0.72%) Jenkins
4 28 (0.63%) LoadRunner
5 24 (0.54%) Git (software)
6 23 (0.52%) Rational DOORS
7 22 (0.50%) HP UFT
8 16 (0.36%) Hudson
8 16 (0.36%) Visual Studio
9 11 (0.25%) MSI
10 10 (0.23%) Subversion
11 8 (0.18%) InstallShield
11 8 (0.18%) JMeter
11 8 (0.18%) TeamCity
12 7 (0.16%) Cucumber
12 7 (0.16%) Eclipse
13 6 (0.14%) LoadUI
13 6 (0.14%) Ranorex
13 6 (0.14%) Selenium
13 6 (0.14%) SoapUI
General
1 1072 (24.18%) Finance
2 262 (5.91%) Telecoms
3 254 (5.73%) Retail
4 221 (4.98%) Legal
5 182 (4.10%) Banking
6 149 (3.36%) Law
7 139 (3.13%) Publishing
8 94 (2.12%) Marketing
9 67 (1.51%) Manufacturing
10 61 (1.38%) Billing
11 53 (1.20%) Back Office
12 50 (1.13%) Advertising
13 44 (0.99%) Financial Institution
14 25 (0.56%) Front Office
15 22 (0.50%) Local Government
16 21 (0.47%) Investment Banking
17 19 (0.43%) German Language
18 18 (0.41%) French Language
19 16 (0.36%) Corporate Banking
19 16 (0.36%) Games
Job Titles
1 882 (19.89%) Analyst
2 574 (12.95%) Service Manager
3 367 (8.28%) Service Analyst
4 345 (7.78%) Architect
5 326 (7.35%) IT Manager
6 268 (6.04%) Support Analyst
7 246 (5.55%) Service Desk Analyst
8 237 (5.35%) Consultant
9 215 (4.85%) IT Services Manager
10 191 (4.31%) Delivery Manager
11 190 (4.29%) Solutions Architect
12 178 (4.01%) Developer
13 170 (3.83%) Services Delivery Manager
14 161 (3.63%) IT Analyst
15 160 (3.61%) ITIL Manager
16 146 (3.29%) Support Engineer
17 141 (3.18%) 2nd Line Support
18 133 (3.00%) Applications Support
19 124 (2.80%) IT Support
20 120 (2.71%) Administrator
Libraries, Frameworks & Software Standards
1 179 (4.04%) HTML
2 177 (3.99%) Web Services
3 172 (3.88%) XML
4 170 (3.83%) .NET
5 156 (3.52%) CSS
6 67 (1.51%) Middleware
7 64 (1.44%) SOAP
8 61 (1.38%) Ajax
9 47 (1.06%) REST
10 36 (0.81%) JSON
11 26 (0.59%) .NET Framework
11 26 (0.59%) ASP.NET
11 26 (0.59%) HTML5
12 24 (0.54%) CSS3
12 24 (0.54%) Software Packaging
13 21 (0.47%) XHTML
14 19 (0.43%) jQuery
15 17 (0.38%) J2EE
16 15 (0.34%) Spring
17 13 (0.29%) Classic ASP
Miscellaneous
1 458 (10.33%) Data Centre
2 395 (8.91%) Analytical Skills
3 390 (8.80%) Management Information System
4 222 (5.01%) Computer Science
5 159 (3.59%) CMDB
6 126 (2.84%) NHS
7 115 (2.59%) Video Conferencing
8 102 (2.30%) Virtual Team
9 70 (1.58%) BYOD
10 66 (1.49%) Blackberry
11 60 (1.35%) User Experience
12 46 (1.04%) PMI
13 41 (0.92%) Driving Licence
14 37 (0.83%) Clustering
14 37 (0.83%) Replication
15 33 (0.74%) Smartphone
16 31 (0.70%) CESG
17 30 (0.68%) EPoS
18 28 (0.63%) Enterprise Software
18 28 (0.63%) Hybrid Cloud
Operating Systems
1 1026 (23.14%) Windows
2 393 (8.86%) Linux
3 371 (8.37%) Windows Server
4 342 (7.71%) Windows 7
5 234 (5.28%) Windows Server 2008
6 219 (4.94%) Unix
7 186 (4.19%) Windows Server 2012
8 108 (2.44%) Windows Server 2003
9 80 (1.80%) Windows 10
10 73 (1.65%) Windows 8
11 60 (1.35%) Windows XP
12 59 (1.33%) Solaris
13 55 (1.24%) Apple iOS
14 53 (1.20%) Android
15 47 (1.06%) Red Hat Enterprise Linux
16 37 (0.83%) OpenVMS
17 31 (0.70%) CentOS
17 31 (0.70%) Mac OS X
18 29 (0.65%) AIX
19 24 (0.54%) Mac OS
Processes & Methodologies
1 2904 (65.49%) ITIL
2 1223 (27.58%) ITSM
3 976 (22.01%) Service Delivery
4 729 (16.44%) Project Management
5 584 (13.17%) ITIL V3
6 576 (12.99%) Agile Software Development
7 573 (12.92%) Incident Management
8 561 (12.65%) Change Management
9 491 (11.07%) Problem Management
10 479 (10.80%) PRINCE2
11 473 (10.67%) Continuous Improvement
12 443 (9.99%) Stakeholder Management
13 303 (6.83%) Service Design
14 280 (6.31%) Line Management
15 255 (5.75%) Presales
16 223 (5.03%) Information Security
17 211 (4.76%) Risk Management
18 208 (4.69%) Configuration Management
19 196 (4.42%) DevOps
20 195 (4.40%) Disaster Recovery
Programming Languages
1 418 (9.43%) SQL
2 197 (4.44%) JavaScript
3 191 (4.31%) PowerShell
4 182 (4.10%) C#
5 138 (3.11%) Java
6 130 (2.93%) C
7 75 (1.69%) PHP
8 67 (1.51%) Python
9 61 (1.38%) T-SQL
10 40 (0.90%) Bash Shell
10 40 (0.90%) VB.NET
11 28 (0.63%) Perl
11 28 (0.63%) Shell Script
12 26 (0.59%) VB
12 26 (0.59%) VBA
13 20 (0.45%) VBScript
14 18 (0.41%) PL/SQL
15 16 (0.36%) Ruby
16 13 (0.29%) VB6
17 10 (0.23%) XPath
Qualifications
1 550 (12.40%) Degree
2 375 (8.46%) Security Cleared
3 364 (8.21%) ITIL Certification
4 212 (4.78%) Microsoft Certification
5 191 (4.31%) Cisco Certification
6 176 (3.97%) SC Cleared
7 142 (3.20%) PMP
8 134 (3.02%) PMI Certification
9 130 (2.93%) DV Cleared
10 128 (2.89%) CCNA
11 118 (2.66%) ISEB
12 112 (2.53%) MCSE
13 94 (2.12%) CISSP
14 84 (1.89%) MCP
15 83 (1.87%) CCNP
16 74 (1.67%) CISM
17 73 (1.65%) ITIL Foundation Certificate
18 57 (1.29%) MCSA
19 53 (1.20%) PRINCE2 Certification
20 48 (1.08%) CISA
Quality Assurance & Compliance
1 722 (16.28%) SLA
2 149 (3.36%) QA
3 126 (2.84%) ISO/IEC 27001
4 99 (2.23%) PCI DSS
5 75 (1.69%) COBIT
6 41 (0.92%) Sarbanes-Oxley
7 38 (0.86%) ISO 9001
8 23 (0.52%) Data Quality
9 19 (0.43%) ISO/IEC 17799
9 19 (0.43%) RMADS
10 9 (0.20%) PMBOK
11 8 (0.18%) JSP 440
12 7 (0.16%) HMG Infosec
13 6 (0.14%) ISO22301
14 5 (0.11%) ISO 9000
15 4 (0.090%) GxP
15 4 (0.090%) ISO/IEC 20000
15 4 (0.090%) ISO27002
16 3 (0.068%) ISO/IEC 12207
17 2 (0.045%) Solvency II
System Software
1 654 (14.75%) Active Directory
2 308 (6.95%) VMware Infrastructure
3 85 (1.92%) Hyper-V
4 75 (1.69%) Virtual Machines
5 62 (1.40%) XenApp
6 59 (1.33%) vSphere
7 43 (0.97%) VMware ESX
8 29 (0.65%) XenDesktop
9 28 (0.63%) Microsoft App-V
10 19 (0.43%) Virtual Desktop
11 18 (0.41%) vCloud
11 18 (0.41%) VMware ESXi
12 14 (0.32%) Terminal Server
13 11 (0.25%) BlackBerry Internet Service
13 11 (0.25%) Virtual Servers
14 9 (0.20%) Snort
15 8 (0.18%) Docker
15 8 (0.18%) XenServer
16 7 (0.16%) NFS
16 7 (0.16%) Xen
Systems Management
1 197 (4.44%) SCCM
2 67 (1.51%) SCOM
3 56 (1.26%) SCVMM
4 43 (0.97%) AirWatch
5 40 (0.90%) Puppet
6 36 (0.81%) NetBackup
7 32 (0.72%) Nagios
8 25 (0.56%) Opscode Chef
9 24 (0.54%) Backup Exec
9 24 (0.54%) WSUS
10 22 (0.50%) Tivoli
11 18 (0.41%) SCOrch
12 16 (0.36%) Microsoft Clustering
13 15 (0.34%) Cisco CUCM
14 13 (0.29%) Ansible
14 13 (0.29%) Microsoft Intune
14 13 (0.29%) Systems Management Server (SMS)
15 11 (0.25%) Microsoft Data Protection Manager
16 10 (0.23%) SCDPM
17 9 (0.20%) ZENworks
Vendors
1 956 (21.56%) Microsoft
2 434 (9.79%) Cisco
3 419 (9.45%) VMware
4 403 (9.09%) Citrix
5 342 (7.71%) ServiceNow
6 231 (5.21%) HP
7 225 (5.07%) Oracle
8 171 (3.86%) SAP
9 155 (3.50%) Juniper
10 150 (3.38%) NetApp
11 122 (2.75%) IBM
12 110 (2.48%) CheckPoint
13 109 (2.46%) Remedy
14 100 (2.26%) EMC
15 98 (2.21%) BMC
16 74 (1.67%) Apple
17 73 (1.65%) Red Hat
18 67 (1.51%) Mitel
19 54 (1.22%) Atlassian
20 53 (1.20%) Dell
Nottingham, Nottinghamshire
University of Nottingham
Salary: Competitive
Posted: 23 hours ago
London
HAYS INFORMATION TECHNOLOGY
Salary: benefits
Posted: Yesterday
Oxfordshire
Networkers
Salary: £38000 - £45000 per annum + Benefits package
Posted: Yesterday
Swindon, Wiltshire
Sanderson
Salary: £40000 - £45000 per annum
Posted: 23 hours ago
Leeds, West Yorkshire
Lorien Resourcing
Salary: £45000 - £50000 per annum + Bonus + Pension + Health care
Posted: Yesterday
London
ReThink Recruitment
Salary: £43000.00 per annum
Posted: Yesterday
City, London
Sanderson
Salary: £55000.00 - £70000 per annum
Posted: 23 hours ago
Bradford, West Yorkshire
Fruition IT Resources Limited
Salary: £40000 - £48000 per annum + Benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: up to £65K + Car + Excellent Benefits
Posted: 2 days ago
Wolverhampton, West Midlands (County)
Aximis (West) Limited
Salary: up to £65K + Car + Excellent Benefits
Posted: 2 days ago
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: up to £65K + Car + Excellent Benefits
Posted: 2 days ago
London
HAYS INFORMATION TECHNOLOGY
Posted: Yesterday
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £40000 - £50000 per annum + On call
Posted: Yesterday
Renfrew, Renfrewshire
Sopra Steria Recruitment
Salary: From £49,000 to £51,750 per annum plus benefits
Posted: Yesterday
London
Leidos
Posted: 2 days ago
Bath, Avon
Optima Connections
Salary: From £15,000 to £20,000 per annum + Benefits
Posted: 2 days ago
Brighton, East Sussex
RBW Consulting
Salary: From £45,000 to £55,000 per annum + Bonus
Posted: Yesterday
Royston, Hertfordshire
EasyWebRecruitment.com
Salary: Competitive
Posted: 2 days ago
City, London
Spectrum IT Recruitment (South) Ltd
Salary: £60000 - £75000 per annum + 15% bonus, pension, healthcare
Posted: 2 days ago
London
Experis Ltd
Salary: benefits
Posted: 5 days ago
Crawley, West Sussex
Clearwater People Solutions
Salary: £27000 - £32000 Per Annum
Posted: 2 days ago
Durham, County Durham
Solutions Recruitment
Salary: From £25,000 to £30,000 per annum
Posted: Yesterday
Windsor, Berkshire
People Source Consulting
Salary: £80000 per annum + bonus + car allowance
Posted: 2 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: From £35,000 to £40,000 per annum
Posted: 5 days ago
London
Maclean Moore Consulting
Salary: From £50,000 to £70,000 per annum Bonus, Pension, Healthcare, Life Cov
Posted: 4 days ago
Worthing, West Sussex
Experis Ltd
Salary: £37088.00 - £52387.00 per annum + +benefits
Posted: 2 days ago
Gloucester, Gloucestershire
FT Select
Salary: £19,000 per annum + 25% shift allowance + company benefits
Posted: 2 days ago
Manchester, Lancashire
ARC IT Recruitment Ltd
Salary: to 34k plus benefits
Posted: 4 days ago
Newbury, Berkshire
Vodafone
Posted: 4 days ago
Cardiff, South Glamorgan
IntaPeople
Salary: £35000 - £40000 per annum
Posted: Yesterday