The table below looks at the statistics for Service Management skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 24 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
24 Sep 2016
Same period 2015 Same period 2014
Service Management
Rank 120 114 120
Rank change year-on-year
-6 +6
Permanent jobs citing Service Management 2478 2815 2826
As % of all permanent IT jobs located in the UK 2.63% 2.57% 2.47%
As % of the Processes & Methodologies category 2.98% 2.94% 2.90%
Number of salaries quoted 1822 2193 2165
Median salary £45,000 £47,500 £47,500
Median salary % change year-on-year
-5.26% -
90% offered a salary of more than £26,500 £26,000 £27,500
10% offered a salary of more than £72,500 £72,500 £71,500
UK excluding London median salary £45,000 £43,500 £42,500
% change year-on-year
+3.44% +2.35%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
83182 95685 97432
As % of all permanent IT jobs located in the UK 88.24% 87.46% 85.30%
Number of salaries quoted 69302 79068 77875
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,500 £30,500
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend

The demand trend of job ads citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 24 September 2016 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 24 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 2284 £46,207 -2.72% 187
London -35 699 £50,000 -9.09% 54
South East -7 452 £45,000 +5.88% 36
West Midlands +20 247 £43,507 -12.98% 21
South West +5 211 £40,000 - 13
North West -12 200 £45,000 +4.65% 21
East of England +49 192 £47,500 -1.04% 21
Yorkshire +8 158 £45,000 +20.00% 13
Birmingham +8 156 £47,500 -9.52% 10
Surrey +54 142 £37,400 -0.26% 14
Berkshire -26 132 £50,000 - 8
West Yorkshire +14 122 £45,000 +20.00% 8
Manchester -40 107 £50,000 +11.11% 12
East Midlands +35 86 £42,500 +13.33% 5
City of London -51 79 £42,500 -21.29% 10
Hertfordshire +39 71 £34,750 -22.77% 4
Gloucestershire +3 67 £40,000 +6.66% 4
Hampshire -28 66 £42,500 +13.33% 7
Leeds -4 63 £42,500 +18.88% 6
Essex +27 58 £50,000 +4.71% 6
Wales +21 57 £37,500 -25.00% 2
Bradford +27 53 £62,000 +65.33% 1
Bristol +12 53 £50,500 +12.98% 4
Scotland -22 53 £50,000 +23.45% 12
Buckinghamshire +25 51 £45,000 -18.18% 3
Reading -11 46 £60,000 +33.33% 3
Merseyside +19 43 £44,000 -2.22% 2
Liverpool - 41 £44,000 - 2
Cheshire +12 36 £42,125 +12.33% 5
Woking +12 35 £38,500 -9.41% 4

Service Management
Top 30 Related IT Skills

For the 6 months to 24 September 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Management.

1 3293 (67.59%) ITIL
2 1258 (25.82%) Finance
3 1243 (25.51%) Windows
4 1230 (25.25%) ITSM
5 1173 (24.08%) Service Delivery
6 1048 (21.51%) Microsoft
7 892 (18.31%) SLA
8 860 (17.65%) Active Directory
9 811 (16.65%) Project Management
10 711 (14.59%) Change Management
11 683 (14.02%) MS Excel
12 653 (13.40%) Degree
13 604 (12.40%) Incident Management
14 586 (12.03%) MS Office
15 569 (11.68%) Agile Software Development
16 562 (11.54%) Linux
17 555 (11.39%) SQL
17 555 (11.39%) Problem Management
18 547 (11.23%) ITIL V3
19 535 (10.98%) Cisco
20 534 (10.96%) Analytical Skills
21 498 (10.22%) VMware
22 491 (10.08%) Citrix
23 482 (9.89%) PRINCE2
24 472 (9.69%) Continuous Improvement
25 462 (9.48%) Windows Server
26 443 (9.09%) Data Centre
27 434 (8.91%) Stakeholder Management
28 412 (8.46%) ITIL Certification
29 409 (8.39%) Windows 7

Service Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 315 (6.47%) MS Exchange
2 209 (4.29%) SharePoint
3 164 (3.37%) Exchange Server 2010
4 101 (2.07%) IIS
5 74 (1.52%) Apache
6 64 (1.31%) Exchange Server 2013
7 57 (1.17%) Skype for Business
8 44 (0.90%) Tomcat
9 39 (0.80%) Exchange Server 2007
10 30 (0.62%) Blackberry Enterprise Server
11 28 (0.57%) CMS
11 28 (0.57%) WebSphere
11 28 (0.57%) WordPress
12 26 (0.53%) Confluence
13 25 (0.51%) OpenStack
13 25 (0.51%) SharePoint 2013
14 21 (0.43%) WebLogic
15 20 (0.41%) BizTalk Server
15 20 (0.41%) JBoss
16 18 (0.37%) IBM Notes
Applications
1 683 (14.02%) MS Excel
2 586 (12.03%) MS Office
3 105 (2.16%) MS PowerPoint
4 55 (1.13%) MS Visio
5 31 (0.64%) MS Project
6 6 (0.12%) Spreadsheet
7 4 (0.082%) Adobe Creative Suite
7 4 (0.082%) Final Cut Pro
7 4 (0.082%) SOLIDWORKS
8 3 (0.062%) AutoCAD
9 2 (0.041%) Gephi
10 1 (0.021%) Acrobat
10 1 (0.021%) HipChat
10 1 (0.021%) Maya
10 1 (0.021%) Siemens NX
Business Applications
1 93 (1.91%) Remedy ITSM
2 48 (0.99%) assyst
3 42 (0.86%) Dynamics CRM
4 23 (0.47%) Dynamics AX
5 17 (0.35%) SAP FI
6 16 (0.33%) SAP BPC
7 14 (0.29%) SAP FI-AP
7 14 (0.29%) SAP FI-AR
7 14 (0.29%) SAP FI-GL
8 12 (0.25%) Maximo
8 12 (0.25%) Oracle EBS
9 11 (0.23%) Eloqua
9 11 (0.23%) Oracle Applications
10 10 (0.21%) Oracle BPM
10 10 (0.21%) Oracle ERP
10 10 (0.21%) SAP ERP
10 10 (0.21%) SAP HR
11 9 (0.18%) SAP CRM
11 9 (0.18%) SAP MDM
11 9 (0.18%) SAP SRM
Cloud Services
1 210 (4.31%) Office 365
2 194 (3.98%) Amazon AWS
2 194 (3.98%) Microsoft Azure
3 174 (3.57%) SaaS
4 122 (2.50%) IaaS
5 118 (2.42%) PaaS
6 85 (1.74%) Mimecast
7 82 (1.68%) Cloud Computing
8 63 (1.29%) Amazon EC2
9 10 (0.21%) AWS CloudFormation
10 8 (0.16%) iTunes
11 7 (0.14%) Amazon S3
11 7 (0.14%) GitHub
12 6 (0.12%) Amazon CloudWatch
13 4 (0.082%) Azure Active Directory
13 4 (0.082%) Bluemix
13 4 (0.082%) Google Apps
13 4 (0.082%) IBM Cloud
13 4 (0.082%) Virtual Private Cloud
14 3 (0.062%) Google Analytics
Communications & Networking
1 328 (6.73%) Firewall
2 275 (5.64%) DNS
3 253 (5.19%) VPN
4 251 (5.15%) LAN
5 243 (4.99%) WAN
6 194 (3.98%) TCP/IP
7 166 (3.41%) DHCP
8 142 (2.91%) SAN
9 134 (2.75%) Internet
10 116 (2.38%) Wireless
11 105 (2.16%) VoIP
12 87 (1.79%) IP Telephony
12 87 (1.79%) Network Security
13 85 (1.74%) MPLS
14 67 (1.38%) Cisco Nexus
15 59 (1.21%) Cisco ASA
16 54 (1.11%) WLAN
17 50 (1.03%) Intrusion Detection
17 50 (1.03%) VLAN
18 47 (0.96%) Intranet
Database & Business Intelligence
1 395 (8.11%) SQL Server
2 135 (2.77%) MySQL
3 104 (2.13%) Oracle Database
4 83 (1.70%) DB2
4 83 (1.70%) SQL Server Reporting Services
5 68 (1.40%) Relational Database
6 65 (1.33%) SQL Server 2008
7 64 (1.31%) Big Data
8 63 (1.29%) SQL Server Integration Services
9 50 (1.03%) BusinessObjects
10 49 (1.01%) Data Warehouse
11 40 (0.82%) SQL Server 2012
12 31 (0.64%) MongoDB
13 30 (0.62%) RDBMS
14 29 (0.60%) NoSQL
15 27 (0.55%) QlikView
16 25 (0.51%) Hadoop
17 24 (0.49%) SQL Server 2005
18 20 (0.41%) GIS
19 19 (0.39%) Oracle Reports
Development Applications
1 66 (1.35%) Jenkins
2 53 (1.09%) JIRA
3 43 (0.88%) Git (software)
4 37 (0.76%) Team Foundation Server
5 34 (0.70%) Maven
6 24 (0.49%) Eclipse
7 20 (0.41%) Visual Studio
8 19 (0.39%) Ant
8 19 (0.39%) Vagrant
9 16 (0.33%) Cucumber
10 15 (0.31%) Subversion
11 12 (0.25%) Rational DOORS
12 11 (0.23%) Selenium
13 9 (0.18%) Oracle Forms
13 9 (0.18%) Talend Open Studio
14 8 (0.16%) Octopus Deploy
14 8 (0.16%) TeamCity
14 8 (0.16%) WebDriver
15 7 (0.14%) MSBuild
15 7 (0.14%) Sonatype Nexus
General
1 1258 (25.82%) Finance
2 298 (6.12%) Retail
3 255 (5.23%) Telecoms
4 250 (5.13%) Legal
5 197 (4.04%) Banking
6 184 (3.78%) Law
7 130 (2.67%) Marketing
8 121 (2.48%) Publishing
9 115 (2.36%) Manufacturing
10 62 (1.27%) Front Office
11 61 (1.25%) Advertising
12 48 (0.99%) Back Office
13 46 (0.94%) Billing
14 37 (0.76%) Investment Banking
15 31 (0.64%) Local Government
16 28 (0.57%) International Banking
17 26 (0.53%) Games
18 22 (0.45%) Financial Institution
18 22 (0.45%) French Language
18 22 (0.45%) German Language
Job Titles
1 1113 (22.84%) Analyst
2 692 (14.20%) Service Manager
3 482 (9.89%) Service Analyst
4 382 (7.84%) IT Manager
5 357 (7.33%) Architect
6 310 (6.36%) Service Desk Analyst
7 299 (6.14%) Delivery Manager
8 296 (6.08%) Support Analyst
9 270 (5.54%) Services Delivery Manager
10 228 (4.68%) IT Services Manager
11 227 (4.66%) Consultant
12 202 (4.15%) Support Engineer
13 184 (3.78%) Developer
14 180 (3.69%) Applications Support
15 168 (3.45%) Solutions Architect
16 155 (3.18%) ITIL Manager
17 152 (3.12%) IT Analyst
18 147 (3.02%) IT Support
19 146 (3.00%) 2nd Line Support
20 139 (2.85%) Team Leader
Libraries, Frameworks & Software Standards
1 179 (3.67%) .NET
2 170 (3.49%) XML
3 169 (3.47%) HTML
4 153 (3.14%) Web Services
5 131 (2.69%) CSS
6 71 (1.46%) Middleware
7 51 (1.05%) SOAP
8 42 (0.86%) REST
9 35 (0.72%) jQuery
10 34 (0.70%) AngularJS
10 34 (0.70%) Spring
11 32 (0.66%) J2EE
11 32 (0.66%) JSON
11 32 (0.66%) Ruby on Rails
12 27 (0.55%) .NET Framework
12 27 (0.55%) Twitter Bootstrap
13 25 (0.51%) ASP.NET
14 23 (0.47%) Software Packaging
15 22 (0.45%) LAMP
16 20 (0.41%) ELK Stack
Miscellaneous
1 534 (10.96%) Analytical Skills
2 443 (9.09%) Data Centre
3 405 (8.31%) Management Information System
4 217 (4.45%) Computer Science
5 186 (3.82%) CMDB
6 87 (1.79%) Virtual Team
7 79 (1.62%) Blackberry
8 67 (1.38%) Video Conferencing
9 65 (1.33%) NHS
9 65 (1.33%) Statistics
10 55 (1.13%) Driving Licence
11 54 (1.11%) User Experience
12 49 (1.01%) Enterprise Software
13 48 (0.99%) Performance Metrics
14 39 (0.80%) Mathematics
15 37 (0.76%) iPhone
16 35 (0.72%) Smartphone
17 34 (0.70%) Mainframe
18 33 (0.68%) Clustering
18 33 (0.68%) Mobile Computing
Operating Systems
1 1243 (25.51%) Windows
2 562 (11.54%) Linux
3 462 (9.48%) Windows Server
4 409 (8.39%) Windows 7
5 300 (6.16%) Unix
6 216 (4.43%) Windows Server 2008
7 170 (3.49%) Windows Server 2012
8 119 (2.44%) Windows Server 2003
9 112 (2.30%) Red Hat Enterprise Linux
10 80 (1.64%) Solaris
11 64 (1.31%) Windows 8
12 53 (1.09%) CentOS
12 53 (1.09%) Windows 10
13 51 (1.05%) Windows XP
14 47 (0.96%) Android
15 45 (0.92%) AIX
16 33 (0.68%) Apple iOS
17 32 (0.66%) Mac OS X
18 27 (0.55%) Windows 2000
19 23 (0.47%) Windows Mobile
Processes & Methodologies
1 3293 (67.59%) ITIL
2 1230 (25.25%) ITSM
3 1173 (24.08%) Service Delivery
4 811 (16.65%) Project Management
5 711 (14.59%) Change Management
6 604 (12.40%) Incident Management
7 569 (11.68%) Agile Software Development
8 555 (11.39%) Problem Management
9 547 (11.23%) ITIL V3
10 482 (9.89%) PRINCE2
11 472 (9.69%) Continuous Improvement
12 434 (8.91%) Stakeholder Management
13 302 (6.20%) Service Design
14 259 (5.32%) Line Management
15 254 (5.21%) CRM
16 245 (5.03%) Information Security
17 238 (4.89%) Configuration Management
18 209 (4.29%) Root Cause Analysis
19 196 (4.02%) Coaching
20 195 (4.00%) Presales
Programming Languages
1 555 (11.39%) SQL
2 219 (4.50%) Java
3 199 (4.08%) PowerShell
4 178 (3.65%) JavaScript
5 148 (3.04%) C#
6 103 (2.11%) C
7 69 (1.42%) PHP
8 68 (1.40%) Python
9 67 (1.38%) Perl
10 61 (1.25%) Ruby
11 55 (1.13%) T-SQL
12 53 (1.09%) Bash Shell
13 52 (1.07%) PL/SQL
14 51 (1.05%) Shell Script
15 32 (0.66%) VB
16 26 (0.53%) VB.NET
17 18 (0.37%) VBScript
18 17 (0.35%) Groovy
18 17 (0.35%) VBA
19 16 (0.33%) Scala
Qualifications
1 653 (13.40%) Degree
2 412 (8.46%) ITIL Certification
3 337 (6.92%) Security Cleared
4 258 (5.30%) Cisco Certification
5 233 (4.78%) Microsoft Certification
6 219 (4.50%) CCNA
7 169 (3.47%) SC Cleared
8 139 (2.85%) PMI Certification
9 135 (2.77%) CISSP
10 131 (2.69%) PMP
11 129 (2.65%) MCSE
12 107 (2.20%) ISEB
12 107 (2.20%) MCP
13 105 (2.16%) MCSA
14 98 (2.01%) DV Cleared
15 96 (1.97%) MCITP
16 90 (1.85%) CCNP
17 84 (1.72%) CISM
18 61 (1.25%) ITIL Foundation Certificate
19 56 (1.15%) PRINCE2 Certification
Quality Assurance & Compliance
1 892 (18.31%) SLA
2 177 (3.63%) QA
3 120 (2.46%) ISO/IEC 27001
4 84 (1.72%) COBIT
5 52 (1.07%) PCI DSS
6 36 (0.74%) Sarbanes-Oxley
7 24 (0.49%) Data Quality
8 21 (0.43%) ISO 9001
9 9 (0.18%) ISO/IEC 20000
10 8 (0.16%) ISO 9000
11 7 (0.14%) Government Security Classifications
12 6 (0.12%) ISO22301
12 6 (0.12%) PMBOK
13 5 (0.10%) HMG Infosec
13 5 (0.10%) ISO 14001
13 5 (0.10%) ISO/IEC 17799
13 5 (0.10%) JSP 440
14 4 (0.082%) Dodd-Frank
14 4 (0.082%) RMADS
14 4 (0.082%) Solvency II
System Software
1 860 (17.65%) Active Directory
2 378 (7.76%) VMware Infrastructure
3 132 (2.71%) Hyper-V
4 104 (2.13%) vSphere
5 74 (1.52%) XenApp
6 70 (1.44%) Virtual Machines
7 51 (1.05%) XenDesktop
8 34 (0.70%) KVM
9 32 (0.66%) Virtual Servers
10 31 (0.64%) VMware ESX
11 29 (0.60%) Microsoft App-V
12 26 (0.53%) Virtual Desktop
13 20 (0.41%) vCloud
14 16 (0.33%) VMware ESXi
15 14 (0.29%) Microsoft Virtual Server
16 9 (0.18%) Terminal Services
17 8 (0.16%) Terminal Server
17 8 (0.16%) Veritas Volume Manager
17 8 (0.16%) XenServer
18 7 (0.14%) Docker
Systems Management
1 282 (5.79%) SCCM
2 102 (2.09%) Puppet
3 98 (2.01%) SCOM
4 61 (1.25%) SCVMM
5 51 (1.05%) WSUS
6 42 (0.86%) Nagios
7 37 (0.76%) NetBackup
8 35 (0.72%) AirWatch
8 35 (0.72%) Opscode Chef
9 33 (0.68%) Tivoli
10 31 (0.64%) Zenoss
11 30 (0.62%) Cobbler
12 27 (0.55%) FreeIPA
13 23 (0.47%) Ansible
14 19 (0.39%) Graphite
14 19 (0.39%) Uchiwa
15 17 (0.35%) Terraform
16 16 (0.33%) Packer
17 15 (0.31%) Grafana
17 15 (0.31%) McAfee ePO
Vendors
1 1048 (21.51%) Microsoft
2 535 (10.98%) Cisco
3 498 (10.22%) VMware
4 491 (10.08%) Citrix
5 400 (8.21%) Oracle
6 323 (6.63%) ServiceNow
7 295 (6.06%) HP
8 170 (3.49%) SAP
9 154 (3.16%) Juniper
10 149 (3.06%) Remedy
11 142 (2.91%) IBM
12 135 (2.77%) Red Hat
13 130 (2.67%) CheckPoint
14 128 (2.63%) NetApp
15 109 (2.24%) BMC
16 106 (2.18%) Mitel
17 91 (1.87%) EMC
18 72 (1.48%) Dell
19 61 (1.25%) SolarWinds
20 60 (1.23%) Apple
Huntingdon, Cambridgeshire
Nigel Frank International Ltd
Salary: £47000 per annum + Pension
Posted: Yesterday
North West London
Peopleworks
Salary: From £65,000 to £70,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: Yesterday
Hampshire
McGregor Boyall
Salary: £55000.00 - £65000.00 per annum
Posted: Yesterday
Luton, Bedfordshire
Tria Recruitment
Salary: £40000.00 - £55000 per annum + Benefits
Posted: 3 days ago
Brackley, Northamptonshire
VIQU
Salary: £20k - 23k per year + benefits
Posted: Yesterday
London
Twenty Recruitment Group
Salary: £50000 - £100000 per annum + Plus bonus and benefits
Posted: 2 days ago
Chelmsford, Essex
Ashdown IT
Salary: £27500 per annum + pension, bonus, healthcare, gym
Posted: Yesterday
Manchester, Lancashire
The Co-op
Salary: £35000.0 - £40000.0 per annum
Posted: Yesterday
Yorkshire
set2recruit
Salary: £25000 - £35000 Per Annum
Posted: Yesterday
Chippenham, Wiltshire
Opus Recruitment Solutions Ltd
Salary: £30000 - £35000 per annum
Posted: Yesterday
West Midlands
HAYS INFORMATION TECHNOLOGY
Salary: £49511.00 - £55700.00 per annum
Posted: Yesterday
Chelmsford, Essex
Red10
Salary: £40000 - £50000 per annum
Posted: 4 days ago
Edinburgh, Midlothian
HAYS INFORMATION TECHNOLOGY
Salary: £50000.00 - £55000.00 per annum
Posted: 3 days ago
Edinburgh, Midlothian
Global Technology Solutions Ltd
Salary: £35000 - £65000 per annum + Bonus+home working+benefits
Posted: Yesterday
Warwickshire
Harvey Nash plc
Posted: 4 days ago
York, North Yorkshire
Ioko
Posted: 4 days ago
City, London
Ashdown IT
Salary: £27500 per annum + pension, bonus, healthcare, gym
Posted: 3 days ago
Chelmsford, Essex
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 4 days ago
South West London
MI5
Salary: From £32,893 to £35,560 per annum £32,893 - £35,560
Posted: 3 days ago
Newquay, Cornwall
Harvey Nash plc
Posted: 3 days ago
Newquay, Cornwall
Harvey Nash plc
Posted: 3 days ago
London
Stanford Associates
Salary: From £50,000 to £60,000 per annum + excellent bonus + extensive benefi
Posted: Yesterday
Central London / West End
Peopleworks
Salary: From £30,000 to £45,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: Yesterday
London
Rainford Recruitment
Salary: £82000 per annum + up to, plus benefits
Posted: Yesterday
Leeds, West Yorkshire
The Bridge Ltd
Salary: Excellent Base Salary (DOE) plus Benefits
Posted: 3 days ago
Croydon, Surrey
Experis Ltd
Salary: £52969.00 - £62239.00 per annum
Posted: 5 days ago
Croydon, Surrey
Experis Ltd
Salary: £52969.00 - £62239.00 per annum
Posted: 5 days ago
London
Perfect People Recruitment Solutions Ltd
Salary: Excellent please discuss
Posted: Yesterday
Sheffield, South Yorkshire
Reed Technology
Salary: £22000 - £24000 per annum
Posted: 3 days ago
Windsor, Berkshire
Davanti Solutions
Salary: From £100,000 to £110,000 per annum Bonus
Posted: Yesterday