The table below looks at the statistics for Service Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 116 138 137
Rank change year-on-year
+22 -1
Permanent jobs citing Service Management 2828 2228 2346
As % of all permanent IT jobs located in the UK 2.48% 2.12% 2.02%
As % of the Processes & Methodologies category 3.02% 2.61% 2.56%
Number of salaries quoted 2164 1648 1855
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £27,000 £26,500 £25,100
10% offered a salary of more than £70,000 £75,000 £70,000
UK excluding London average salary £42,500 £45,000 £41,153
% change year-on-year
-5.55% +9.34%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
93666 85404 91608
As % of all permanent IT jobs located in the UK 81.98% 81.22% 79.07%
Number of salaries quoted 74832 70100 77443
Average salary £47,500 £47,500 £46,000
Average salary % change year-on-year
- +3.26%
90% offered a salary of more than £30,500 £30,000 £30,000
10% offered a salary of more than £72,500 £72,500 £72,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 18 September 2014 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 2677 £47,500 - 261
London +23 1045 £52,500 - 103
South East +22 718 £45,000 - 61
Berkshire +13 268 £50,000 -8.25% 19
City of London +30 260 £55,000 +15.78% 28
Yorkshire -22 203 £32,500 -18.75% 13
West Yorkshire -24 165 £32,500 -18.75% 12
South West +28 154 £41,000 +2.50% 19
West Midlands -12 150 £55,000 +15.78% 12
North West +21 144 £46,000 -8.00% 20
East of England -11 138 £40,000 -5.88% 19
Hampshire -11 134 £40,000 +23.07% 8
Surrey +22 122 £41,000 -3.52% 14
Leeds -21 121 £32,500 -8.86% 10
Reading +14 110 £50,000 -15.25% 8
Birmingham +12 88 £62,500 +25.00% 5
Buckinghamshire +17 75 £50,000 +12.99% 9
East Midlands -16 72 £40,857 -13.98% 7
Manchester -6 68 £42,500 -5.55% 12
Basingstoke +45 65 £37,500 -38.77% 2
Bristol +8 65 £40,000 -20.00% 4
Wiltshire +22 54 £42,500 +36.00% 7
Scotland -26 52 £39,000 -4.86% 6
Hertfordshire -3 50 £33,250 -18.90% 9
Cheshire +10 49 £47,000 -37.33% 6
Swindon +22 36 £44,500 -5.06% 3
West Sussex +16 35 £32,500 +47.72% 1
Cambridgeshire +15 35 £31,000 +27.83% 7
Oxfordshire +28 34 £32,500 -26.55%
Kent +10 33 £56,250 +2.27% 7

Service Management
Top 30 Related IT Skills

For the 6 months to 18 September 2014, IT jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3561 (65.58%) ITIL
2 1431 (26.35%) Finance
3 1418 (26.11%) Service Delivery
4 1268 (23.35%) ITSM
5 1160 (21.36%) Windows
6 1065 (19.61%) Microsoft
7 930 (17.13%) SLA
8 896 (16.50%) Project Management
9 735 (13.54%) Degree
10 728 (13.41%) Change Management
11 690 (12.71%) MS Excel
12 673 (12.39%) SQL
13 617 (11.36%) Analytical Skills
14 594 (10.94%) PRINCE2
15 574 (10.57%) MS Office
16 570 (10.50%) Active Directory
17 558 (10.28%) Telecoms
17 558 (10.28%) Incident Management
18 523 (9.63%) Problem Management
19 495 (9.12%) Security Cleared
20 473 (8.71%) Stakeholder Management
21 461 (8.49%) VMware
22 452 (8.32%) Oracle
23 450 (8.29%) ITIL Certification
24 437 (8.05%) Linux
25 433 (7.97%) UNIX
26 411 (7.57%) Continuous Improvement
27 405 (7.46%) Cisco
28 393 (7.24%) SQL Server
29 374 (6.89%) Agile Software Development

Service Management
Top Related IT Skills by Category

For the 6 months to 18 September 2014, IT jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 222 (4.09%) MS Exchange
2 181 (3.33%) SharePoint
3 156 (2.87%) IIS
4 91 (1.68%) Apache
4 91 (1.68%) Tomcat
5 73 (1.34%) Lync
6 72 (1.33%) Exchange Server 2010
7 58 (1.07%) WebSphere
8 57 (1.05%) Blackberry Enterprise Server
9 34 (0.63%) Exchange Server 2003
10 29 (0.53%) IBM Notes
10 29 (0.53%) Exchange Server 2013
11 27 (0.50%) SAS
11 27 (0.50%) Exchange Server 2007
12 26 (0.48%) BizTalk Server
13 24 (0.44%) WebLogic
14 23 (0.42%) SharePoint 2010
15 17 (0.31%) SharePoint 2013
15 17 (0.31%) OpenStack
16 16 (0.29%) CMS
Applications
1 690 (12.71%) MS Excel
2 574 (10.57%) MS Office
3 130 (2.39%) MS PowerPoint
4 57 (1.05%) MS Visio
5 52 (0.96%) MS Project
6 25 (0.46%) Spreadsheet
7 13 (0.24%) InfoPath
8 2 (0.037%) PaintShop Pro
9 1 (0.018%) Adobe Captivate
Business Applications
1 117 (2.15%) Remedy ITSM
2 37 (0.68%) Oracle EBS
3 33 (0.61%) assyst
4 24 (0.44%) Dynamics CRM
5 17 (0.31%) Dynamics AX
6 15 (0.28%) Oracle ERP
7 14 (0.26%) SAP SD
8 13 (0.24%) SAP CRM
8 13 (0.24%) Oracle General Ledger
9 11 (0.20%) Dynamics NAV
9 11 (0.20%) Oracle BPM
10 10 (0.18%) Oracle Applications
11 9 (0.17%) SAP Oil and Gas
11 9 (0.17%) Oracle EBS R12
12 7 (0.13%) Maximo
13 6 (0.11%) HFM
14 5 (0.092%) BASE24
15 4 (0.074%) Oracle Retail
15 4 (0.074%) Oracle Receivables
15 4 (0.074%) Temenos T24
Cloud Services
1 144 (2.65%) SaaS
2 66 (1.22%) Cloud Computing
3 27 (0.50%) PaaS
4 26 (0.48%) Amazon AWS
5 18 (0.33%) IaaS
6 15 (0.28%) Office 365
7 12 (0.22%) Force.com
8 10 (0.18%) Microsoft Azure
9 6 (0.11%) Google Apps
10 5 (0.092%) Amazon EC2
11 4 (0.074%) Google Compute Engine
12 2 (0.037%) Amazon S3
13 1 (0.018%) Amazon ELB
13 1 (0.018%) IBM Blueworks
Communications & Networking
1 261 (4.81%) Firewall
2 252 (4.64%) DNS
3 239 (4.40%) SAN
4 238 (4.38%) LAN
5 224 (4.13%) WAN
6 212 (3.90%) TCP/IP
7 192 (3.54%) VPN
8 160 (2.95%) Internet
9 125 (2.30%) DHCP
10 94 (1.73%) VoIP
11 90 (1.66%) SSL
12 70 (1.29%) LDAP
13 69 (1.27%) MPLS
14 63 (1.16%) Wireless
15 59 (1.09%) NAS
16 54 (0.99%) Broadband
17 48 (0.88%) Network Security
18 47 (0.87%) HTTP
19 43 (0.79%) VLAN
20 36 (0.66%) SMTP
Database & Business Intelligence
1 393 (7.24%) SQL Server
2 137 (2.52%) MySQL
3 107 (1.97%) Data Warehouse
4 87 (1.60%) Oracle Database
5 75 (1.38%) Relational Database
6 67 (1.23%) SQL Server Reporting Services
7 51 (0.94%) SQL Server Integration Services
8 41 (0.76%) SQL Server 2008
9 40 (0.74%) Data Mining
10 34 (0.63%) VLDB
10 34 (0.63%) Oracle Database 11g
11 30 (0.55%) Crystal Reports
12 29 (0.53%) Big Data
13 28 (0.52%) DB2
14 25 (0.46%) RDBMS
15 21 (0.39%) MS Access
16 20 (0.37%) SQL Server 2005
17 18 (0.33%) Oracle BI EE
17 18 (0.33%) Oracle Reports
18 17 (0.31%) QlikView
Development Applications
1 43 (0.79%) Team Foundation Server
2 39 (0.72%) Visual Studio
3 35 (0.64%) JIRA
4 15 (0.28%) Jenkins
5 12 (0.22%) Subversion
6 8 (0.15%) Artifactory
6 8 (0.15%) Eclipse
7 6 (0.11%) QuickTest Pro
7 6 (0.11%) Rational Rose
8 5 (0.092%) Oracle Forms
9 4 (0.074%) Xcode
9 4 (0.074%) MSI
9 4 (0.074%) PowerBuilder
9 4 (0.074%) LSMW
10 3 (0.055%) Git (software)
10 3 (0.055%) SQL Server Management Studio (SSMS)
11 2 (0.037%) Oracle APEX
11 2 (0.037%) Atlassian Bamboo
11 2 (0.037%) JUnit
11 2 (0.037%) Serena SBM
General
1 1431 (26.35%) Finance
2 558 (10.28%) Telecoms
3 266 (4.90%) Retail
4 262 (4.83%) Banking
5 200 (3.68%) Legal
6 172 (3.17%) Marketing
7 104 (1.92%) Law
8 90 (1.66%) Advertising
9 89 (1.64%) Manufacturing
10 88 (1.62%) Billing
11 72 (1.33%) Financial Institution
12 68 (1.25%) Publishing
13 55 (1.01%) French Language
14 52 (0.96%) Local Government
15 49 (0.90%) Back Office
16 39 (0.72%) German Language
16 39 (0.72%) Military
17 35 (0.64%) Pharmaceutical
18 28 (0.52%) Investment Banking
19 26 (0.48%) Front Office
Job Titles
1 988 (18.20%) Analyst
2 984 (18.12%) Service Manager
3 406 (7.48%) Consultant
4 379 (6.98%) Delivery Manager
5 345 (6.35%) Services Delivery Manager
6 340 (6.26%) Service Analyst
7 289 (5.32%) Support Analyst
8 288 (5.30%) Architect
9 210 (3.87%) Applications Support
10 190 (3.50%) Service Desk Analyst
11 181 (3.33%) Developer
12 178 (3.28%) Support Engineer
13 169 (3.11%) Project Manager
14 137 (2.52%) Team Leader
15 135 (2.49%) Senior Manager
16 128 (2.36%) IT Services Manager
17 126 (2.32%) Administrator
18 117 (2.15%) Technical Manager
19 114 (2.10%) Solutions Architect
20 104 (1.92%) Transition Manager
Libraries, Frameworks & Software Standards
1 182 (3.35%) .NET
2 162 (2.98%) XML
3 136 (2.50%) HTML
4 135 (2.49%) Web Services
5 107 (1.97%) CSS
6 62 (1.14%) Middleware
7 58 (1.07%) ASP.NET
8 42 (0.77%) J2EE
9 35 (0.64%) LAMP
10 32 (0.59%) Ajax
11 28 (0.52%) HTML5
12 25 (0.46%) JSON
13 22 (0.41%) SOAP
14 20 (0.37%) CGI
15 19 (0.35%) jQuery
16 18 (0.33%) MFC
17 17 (0.31%) XHTML
17 17 (0.31%) .NET Framework
18 16 (0.29%) Spring
19 15 (0.28%) XML Schema
Miscellaneous
1 617 (11.36%) Analytical Skills
2 340 (6.26%) Management Information System
3 130 (2.39%) Computer Science
4 122 (2.25%) Blackberry
5 103 (1.90%) CMDB
6 79 (1.45%) PMI
7 77 (1.42%) Enterprise Software
8 61 (1.12%) Statistics
9 57 (1.05%) Clustering
10 54 (0.99%) Open Source
11 42 (0.77%) Client/Server
12 39 (0.72%) Replication
13 38 (0.70%) Mainframe
14 36 (0.66%) Mathematics
15 32 (0.59%) Video Conferencing
16 29 (0.53%) Hedge funds
17 28 (0.52%) User Experience
18 27 (0.50%) Thin Client
18 27 (0.50%) Fat Client
19 26 (0.48%) NHS
Operating Systems
1 1160 (21.36%) Windows
2 437 (8.05%) Linux
3 433 (7.97%) UNIX
4 323 (5.95%) Windows 7
5 257 (4.73%) Windows Server 2008
6 185 (3.41%) Windows XP
7 183 (3.37%) Windows Server 2003
8 99 (1.82%) Red Hat Enterprise Linux
9 87 (1.60%) Solaris
10 60 (1.10%) Windows Server 2012
11 41 (0.76%) CentOS
12 39 (0.72%) Android
13 29 (0.53%) Windows 8
14 28 (0.52%) AIX
15 27 (0.50%) Windows Vista
16 24 (0.44%) SUSE
17 23 (0.42%) HPUX
18 21 (0.39%) Apple iOS
19 19 (0.35%) Windows 2000
20 17 (0.31%) zOS
Processes & Methodologies
1 3561 (65.58%) ITIL
2 1418 (26.11%) Service Delivery
3 1268 (23.35%) ITSM
4 896 (16.50%) Project Management
5 728 (13.41%) Change Management
6 594 (10.94%) PRINCE2
7 558 (10.28%) Incident Management
8 523 (9.63%) Problem Management
9 473 (8.71%) Stakeholder Management
10 411 (7.57%) Continuous Improvement
11 374 (6.89%) Agile Software Development
12 324 (5.97%) ITIL V3
13 282 (5.19%) Configuration Management
14 279 (5.14%) Release Management
15 249 (4.59%) CRM
16 238 (4.38%) Root Cause Analysis
17 214 (3.94%) Supplier Management
18 205 (3.78%) Line Management
18 205 (3.78%) Mentoring
19 199 (3.66%) Risk Management
Programming Languages
1 673 (12.39%) SQL
2 206 (3.79%) Java
3 110 (2.03%) JavaScript
4 94 (1.73%) C#
5 92 (1.69%) PHP
6 88 (1.62%) Perl
7 77 (1.42%) PowerShell
8 67 (1.23%) C
9 66 (1.22%) Shell Script
10 63 (1.16%) PL/SQL
11 48 (0.88%) VB
12 42 (0.77%) C++
13 38 (0.70%) VBA
14 34 (0.63%) T-SQL
15 28 (0.52%) Python
16 20 (0.37%) ABAP
17 18 (0.33%) VB.NET
18 16 (0.29%) VBScript
19 15 (0.28%) Bash Shell
20 12 (0.22%) SOQL
Qualifications
1 735 (13.54%) Degree
2 495 (9.12%) Security Cleared
3 450 (8.29%) ITIL Certification
4 350 (6.45%) SC Cleared
5 266 (4.90%) Microsoft Certification
6 162 (2.98%) Cisco Certification
7 152 (2.80%) MCSE
8 136 (2.50%) ISEB
9 129 (2.38%) CCNA
10 122 (2.25%) ITIL Foundation Certificate
11 115 (2.12%) PMI Certification
12 102 (1.88%) MCP
13 78 (1.44%) MCSA
14 70 (1.29%) MCITP
15 62 (1.14%) PRINCE2 Practitioner
16 55 (1.01%) CISSP
17 50 (0.92%) VMware Certified Professional (VCP)
18 48 (0.88%) DV Cleared
19 47 (0.87%) MCTS
20 43 (0.79%) PRINCE2 Certification
Quality Assurance & Compliance
1 930 (17.13%) SLA
2 173 (3.19%) ISO/IEC 27001
3 166 (3.06%) QA
4 100 (1.84%) ISO 9001
5 91 (1.68%) COBIT
6 67 (1.23%) PCI DSS
7 23 (0.42%) ISO 14001
7 23 (0.42%) Sarbanes-Oxley
8 19 (0.35%) ISO 9000
9 6 (0.11%) ISO/IEC 17799
10 5 (0.092%) ISO 8583
10 5 (0.092%) ISO/IEC 20000
10 5 (0.092%) DICOM
11 4 (0.074%) BS15000
12 3 (0.055%) HMG Infosec
13 2 (0.037%) Data Quality
13 2 (0.037%) HL7
13 2 (0.037%) TickIT
14 1 (0.018%) Basel II
14 1 (0.018%) COSO
System Software
1 570 (10.50%) Active Directory
2 303 (5.58%) VMware Infrastructure
3 105 (1.93%) XenApp
4 88 (1.62%) Hyper-V
5 75 (1.38%) vSphere
6 42 (0.77%) VMware ESX
6 42 (0.77%) XenDesktop
7 29 (0.53%) Terminal Services
8 20 (0.37%) vCloud
9 19 (0.35%) Oracle RAC
10 17 (0.31%) Snort
11 16 (0.29%) VMware ESXi
11 16 (0.29%) VMware Workstation
12 15 (0.28%) Oracle RMAN
12 15 (0.28%) Microsoft App-V
12 15 (0.28%) KVM
12 15 (0.28%) VMware Server
13 12 (0.22%) Microsoft Virtual Server
14 11 (0.20%) Xen
15 9 (0.17%) NFS
Systems Management
1 145 (2.67%) SCCM
2 54 (0.99%) Tivoli
3 46 (0.85%) SCOM
4 43 (0.79%) Nagios
5 40 (0.74%) WSUS
6 34 (0.63%) Puppet
7 28 (0.52%) NetBackup
8 25 (0.46%) Netcool
9 22 (0.41%) Backup Exec
10 19 (0.35%) Oracle Enterprise Manager
10 19 (0.35%) OpenView
11 18 (0.33%) Norton AntiVirus
12 17 (0.31%) Systems Management Server (SMS)
12 17 (0.31%) Data Guard
13 16 (0.29%) Opscode Chef
14 15 (0.28%) Cisco CUCM
15 13 (0.24%) Tivoli Monitoring
15 13 (0.24%) HP Quality Center
16 11 (0.20%) SolarWinds Orion
17 10 (0.18%) Cisco UCCX
Vendors
1 1065 (19.61%) Microsoft
2 461 (8.49%) VMware
3 452 (8.32%) Oracle
4 405 (7.46%) Cisco
5 297 (5.47%) Citrix
6 250 (4.60%) HP
7 225 (4.14%) Remedy
8 194 (3.57%) IBM
9 151 (2.78%) ServiceNow
10 135 (2.49%) Red Hat
11 134 (2.47%) SAP
12 114 (2.10%) BMC
13 76 (1.40%) Juniper
14 74 (1.36%) Symantec
14 74 (1.36%) EMC
15 72 (1.33%) NetApp
16 66 (1.22%) CheckPoint
17 63 (1.16%) Fujitsu
18 53 (0.98%) Salesforce.com
19 52 (0.96%) Dell
Portsmouth, Hampshire
Steria
Salary: Up to £21,000 per annum £21k + on call allowance
Posted: 14 hours ago
Birmingham, West Midlands (County)
Global Technology Solutions Ltd
Salary: £60000 - £70000 per annum + car allowance + bonus + benefits
Posted: 14 hours ago
Peterborough, Cambridgeshire
The One Group
Salary: £32k - 35k per year
Posted: 14 hours ago
Wokingham, Berkshire
Yoh Company
Salary: £40000 - £50000 per annum
Posted: 15 hours ago
Chippenham, Wiltshire
XIST4 IT Recruitment Ltd
Salary: £35-40k + £4k Car Allowance
Posted: 15 hours ago
Manchester, Lancashire
Manchester City Council
Salary: From £35,784 to £39,351 per annum Salary: Grade 9 £35,784 to £39,351 (
Posted: 15 hours ago
Hatfield, Hertfordshire
Hays - Computacenter
Salary: Competitive Package
Posted: 15 hours ago
Bristol, Avon
Spring Technology
Salary: £18000.00 - £25000.00 per annum + Excellent
Posted: 15 hours ago
Peterborough, Cambridgeshire
Harvey Nash plc
Salary: £32 - £35 per annum + + BONUS + BENEFTS
Posted: 16 hours ago
City, London
Randstad Technologies
Salary: £40000.00 per annum + Benefits
Posted: 17 hours ago
London
Eutopia Solutions Ltd
Salary: £60000 - £65000 per annum
Posted: 19 hours ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £25,000 to £30,000 per annum plus bonus, pension, and additional
Posted: 19 hours ago
Peterborough, Cambridgeshire
@ITS
Salary: Competitive-Call for details
Posted: 19 hours ago
Redhill, Surrey
Total Gas & Power Limited
Salary: From £45,000 to £50,000 per annum = bonus + excellent benefits
Posted: 20 hours ago
London
ANSON MCCADE
Salary: From £60,000 to £80,000 per annum + bonus, health etc
Posted: 20 hours ago
London
Harvey Nash plc
Salary: £45000 - £55000 per annum + £5k Bonus + Benefits
Posted: 20 hours ago
Reading, Berkshire
Nationwide People Ltd
Salary: £400 - £500 Per Day Ltd Co Basis
Posted: 20 hours ago
Birmingham, West Midlands (County)
NES Global Talent
Salary: £30000 to £40000 per annum - Excellent
Posted: 21 hours ago
Reading, Berkshire
Nationwide People Ltd
Salary: £400 - £500 Per Day Ltd Co Basis
Posted: 21 hours ago