The first table below looks at the demand for Service Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 129 145 144
Rank change year-on-year
+16 -1
Permanent jobs citing Service Management 2601 2062 2210
As % of all permanent IT jobs located in the UK 2.22% 1.90% 1.88%
As % of the Processes & Methodologies category 2.77% 2.41% 2.43%
Number of salaries quoted 1909 1557 1741
Average salary £47,500 £45,500 £45,000
Average salary % change year-on-year
+4.39% +1.11%
90% offered a salary of more than £26,000 £27,000 £26,250
10% offered a salary of more than £72,500 £75,000 £70,000
UK excluding London average salary £43,401 £42,500 £42,500
% change year-on-year
+2.11% -
Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
94009 85540 91016
As % of all permanent IT jobs located in the UK 80.38% 78.78% 77.51%
Number of salaries quoted 75646 69804 77415
Average salary £47,500 £46,500 £46,250
Average salary % change year-on-year
+2.15% +0.54%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 31 July 2014 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 2445 £47,500 +2.15% 297
London +14 934 £52,500 -0.94% 113
South East +12 633 £42,500 -1.16% 66
City of London +10 241 £55,000 -2.22% 37
Yorkshire -13 212 £40,500 +8.00% 25
Berkshire +18 181 £45,000 -10.00% 15
West Yorkshire -8 168 £42,500 +21.42% 20
South West +26 166 £41,000 +17.14% 25
Hampshire +9 137 £38,000 +1.33% 14
East of England +42 134 £46,250 +3.93% 17
North West +15 125 £44,500 -11.00% 16
Leeds -10 125 £40,000 +14.28% 14
West Midlands +6 119 £58,000 +24.73% 16
Surrey -15 106 £42,500 +4.61% 11
East Midlands -12 71 £40,857 +16.73% 10
Buckinghamshire +30 70 £43,550 -15.02% 9
West Sussex +46 68 £32,500 -10.95% 4
Basingstoke +43 67 £40,000 -40.74% 1
Wiltshire +15 65 £32,500 -3.21% 5
Reading -2 64 £58,500 +17.00% 6
Birmingham +15 63 £60,000 +20.00% 5
Scotland +6 63 £45,000 -2.70% 5
Bristol +28 58 £41,000 -18.00% 9
Cheshire +1 48 £40,000 -38.46% 2
Hertfordshire +17 44 £50,000 +19.04% 6
Manchester -17 38 £40,000 -11.11% 8
Cambridgeshire +25 37 £31,000 +40.90% 5
Milton Keynes +7 31 £45,600 -8.80% 8
Bradford +1 31 £47,500 +10.09% 2
Southampton -1 31 £38,000 +31.03% 3

Service Management
Top 30 Related IT Skills

For the 6 months to 31 July 2014, IT jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3561 (65.53%) ITIL
2 1557 (28.65%) Service Delivery
3 1555 (28.62%) Finance
4 1366 (25.14%) ITSM
5 1159 (21.33%) Windows
6 1103 (20.30%) Microsoft
7 929 (17.10%) Project Management
8 860 (15.83%) SLA
9 716 (13.18%) Degree
10 711 (13.08%) Change Management
11 701 (12.90%) MS Excel
12 666 (12.26%) SQL
13 630 (11.59%) PRINCE2
14 618 (11.37%) Active Directory
15 551 (10.14%) Incident Management
16 549 (10.10%) Problem Management
17 540 (9.94%) Telecoms
18 529 (9.74%) MS Office
19 492 (9.05%) ITIL Certification
20 487 (8.96%) Security Cleared
21 465 (8.56%) UNIX
22 463 (8.52%) Oracle
23 460 (8.47%) Stakeholder Management
24 454 (8.35%) VMware
25 449 (8.26%) Linux
26 391 (7.20%) SQL Server
27 388 (7.14%) Continuous Improvement
28 359 (6.61%) Cisco
29 356 (6.55%) Management Information System
30 343 (6.31%) Citrix

Service Management
Top Related IT Skills by Category

For the 6 months to 31 July 2014, IT jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 232 (4.27%) MS Exchange
2 183 (3.37%) SharePoint
3 171 (3.15%) IIS
4 99 (1.82%) Apache
5 98 (1.80%) Tomcat
6 76 (1.40%) Exchange Server 2010
7 61 (1.12%) Blackberry Enterprise Server
7 61 (1.12%) Lync
8 60 (1.10%) WebSphere
9 49 (0.90%) Exchange Server 2003
10 33 (0.61%) SAS
11 32 (0.59%) Exchange Server 2013
12 31 (0.57%) CMS
12 31 (0.57%) BizTalk Server
13 28 (0.52%) SharePoint 2010
14 26 (0.48%) Exchange Server 2007
15 21 (0.39%) IBM Notes
16 19 (0.35%) CICS
16 19 (0.35%) WebLogic
16 19 (0.35%) SharePoint 2013
Applications
1 701 (12.90%) MS Excel
2 529 (9.74%) MS Office
3 117 (2.15%) MS PowerPoint
4 58 (1.07%) MS Visio
5 49 (0.90%) MS Project
6 19 (0.35%) Spreadsheet
7 6 (0.11%) InfoPath
8 2 (0.037%) Adobe Captivate
8 2 (0.037%) PaintShop Pro
9 1 (0.018%) Photoshop
9 1 (0.018%) Acrobat
Business Applications
1 167 (3.07%) Remedy ITSM
2 40 (0.74%) Oracle EBS
3 25 (0.46%) assyst
4 15 (0.28%) SAP CRM
4 15 (0.28%) Oracle General Ledger
5 14 (0.26%) Dynamics CRM
6 13 (0.24%) Oracle ERP
7 12 (0.22%) Dynamics AX
8 11 (0.20%) Oracle BPM
9 10 (0.18%) Dynamics NAV
10 9 (0.17%) SAP SD
10 9 (0.17%) Maximo
10 9 (0.17%) Oracle EBS R12
11 8 (0.15%) Temenos T24
12 7 (0.13%) RMDS
13 6 (0.11%) Oracle Retail
13 6 (0.11%) HFM
14 5 (0.092%) BASE24
14 5 (0.092%) Oracle Applications
14 5 (0.092%) SAP SM
Cloud Services
1 128 (2.36%) SaaS
2 63 (1.16%) Cloud Computing
3 40 (0.74%) Amazon AWS
4 29 (0.53%) PaaS
5 24 (0.44%) IaaS
6 14 (0.26%) Amazon EC2
7 13 (0.24%) Microsoft Azure
8 11 (0.20%) Office 365
9 7 (0.13%) Force.com
10 4 (0.074%) Google Apps
10 4 (0.074%) Google Compute Engine
11 1 (0.018%) Amazon S3
Communications & Networking
1 289 (5.32%) SAN
2 269 (4.95%) Firewall
3 268 (4.93%) DNS
4 236 (4.34%) TCP/IP
5 212 (3.90%) WAN
6 210 (3.86%) LAN
7 191 (3.51%) Internet
8 161 (2.96%) VPN
9 132 (2.43%) DHCP
10 99 (1.82%) VoIP
11 90 (1.66%) SSL
12 81 (1.49%) NAS
13 76 (1.40%) LDAP
14 62 (1.14%) HTTP
15 58 (1.07%) Wireless
16 50 (0.92%) SMTP
17 48 (0.88%) Broadband
18 46 (0.85%) Network Security
19 41 (0.75%) 4G
19 41 (0.75%) MPLS
Database & Business Intelligence
1 391 (7.20%) SQL Server
2 157 (2.89%) MySQL
3 93 (1.71%) Relational Database
4 89 (1.64%) Data Warehouse
5 83 (1.53%) Oracle Database
6 75 (1.38%) SQL Server Reporting Services
7 55 (1.01%) SQL Server Integration Services
8 40 (0.74%) DB2
9 39 (0.72%) RDBMS
10 35 (0.64%) SQL Server 2008
11 33 (0.61%) Data Mining
12 32 (0.59%) Big Data
13 26 (0.48%) Oracle Database 11g
13 26 (0.48%) Crystal Reports
14 21 (0.39%) MS Access
14 21 (0.39%) Oracle Reports
15 20 (0.37%) SQL Server 2005
16 17 (0.31%) Oracle Database 10g
17 15 (0.28%) QlikView
18 14 (0.26%) VLDB
Development Applications
1 47 (0.86%) JIRA
2 46 (0.85%) Team Foundation Server
3 39 (0.72%) Visual Studio
4 16 (0.29%) Jenkins
5 15 (0.28%) Subversion
6 6 (0.11%) SQL Server Management Studio (SSMS)
6 6 (0.11%) Hudson
6 6 (0.11%) Eclipse
6 6 (0.11%) Oracle Forms
7 5 (0.092%) MSI
8 4 (0.074%) Selenium
8 4 (0.074%) Xcode
9 3 (0.055%) JMeter
9 3 (0.055%) QuickTest Pro
9 3 (0.055%) LSMW
10 2 (0.037%) Cucumber
10 2 (0.037%) Serena SBM
10 2 (0.037%) LoadRunner
10 2 (0.037%) Rational Rose
10 2 (0.037%) JUnit
General
1 1555 (28.62%) Finance
2 540 (9.94%) Telecoms
3 270 (4.97%) Retail
4 237 (4.36%) Banking
5 191 (3.51%) Legal
6 175 (3.22%) Marketing
7 135 (2.48%) Advertising
8 125 (2.30%) Law
9 75 (1.38%) Manufacturing
9 75 (1.38%) Financial Institution
10 70 (1.29%) Back Office
11 64 (1.18%) Publishing
12 61 (1.12%) Billing
13 49 (0.90%) French Language
14 37 (0.68%) German Language
14 37 (0.68%) Local Government
14 37 (0.68%) Military
14 37 (0.68%) Pharmaceutical
15 24 (0.44%) Games
16 20 (0.37%) Investment Banking
Job Titles
1 1049 (19.30%) Service Manager
2 954 (17.56%) Analyst
3 446 (8.21%) Delivery Manager
4 408 (7.51%) Consultant
5 406 (7.47%) Services Delivery Manager
6 322 (5.93%) Service Analyst
7 284 (5.23%) Support Analyst
8 267 (4.91%) Architect
9 196 (3.61%) Applications Support
10 187 (3.44%) Support Engineer
11 172 (3.17%) Developer
12 168 (3.09%) Service Desk Analyst
13 165 (3.04%) Project Manager
14 147 (2.71%) Senior Manager
15 137 (2.52%) IT Services Manager
16 130 (2.39%) Team Leader
17 120 (2.21%) Technical Manager
17 120 (2.21%) Transition Manager
18 116 (2.13%) Administrator
19 110 (2.02%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 201 (3.70%) .NET
2 168 (3.09%) Web Services
3 167 (3.07%) XML
4 138 (2.54%) HTML
5 111 (2.04%) CSS
6 58 (1.07%) ASP.NET
7 54 (0.99%) Middleware
8 41 (0.75%) SOAP
9 40 (0.74%) Ajax
10 37 (0.68%) LAMP
11 35 (0.64%) HTML5
12 28 (0.52%) JSON
12 28 (0.52%) CGI
13 26 (0.48%) jQuery
13 26 (0.48%) J2EE
14 19 (0.35%) XHTML
14 19 (0.35%) .NET Framework
15 17 (0.31%) Java EE
16 16 (0.29%) Application Packaging
16 16 (0.29%) WAMP
Miscellaneous
1 356 (6.55%) Management Information System
2 137 (2.52%) Blackberry
3 117 (2.15%) Computer Science
4 116 (2.13%) CMDB
5 75 (1.38%) Enterprise Software
6 66 (1.21%) Clustering
7 60 (1.10%) PMI
8 58 (1.07%) Statistics
9 57 (1.05%) Replication
10 54 (0.99%) Client/Server
11 53 (0.98%) Video Conferencing
12 45 (0.83%) Mainframe
13 44 (0.81%) Open Source
14 29 (0.53%) Thin Client
14 29 (0.53%) Fat Client
14 29 (0.53%) Mathematics
15 27 (0.50%) NHS
15 27 (0.50%) Mobile App
16 25 (0.46%) Hedge funds
17 24 (0.44%) IBM Mainframe
Operating Systems
1 1159 (21.33%) Windows
2 465 (8.56%) UNIX
3 449 (8.26%) Linux
4 321 (5.91%) Windows 7
5 279 (5.13%) Windows Server 2008
6 204 (3.75%) Windows Server 2003
7 177 (3.26%) Windows XP
8 97 (1.79%) Red Hat Enterprise Linux
9 91 (1.67%) Solaris
10 56 (1.03%) Windows Server 2012
11 48 (0.88%) Android
12 39 (0.72%) Apple iOS
12 39 (0.72%) AIX
13 37 (0.68%) HPUX
14 32 (0.59%) Windows Vista
14 32 (0.59%) Windows 8
15 30 (0.55%) CentOS
16 19 (0.35%) Mac OS X
17 17 (0.31%) Windows 2000
17 17 (0.31%) zOS
Processes & Methodologies
1 3561 (65.53%) ITIL
2 1557 (28.65%) Service Delivery
3 1366 (25.14%) ITSM
4 929 (17.10%) Project Management
5 711 (13.08%) Change Management
6 630 (11.59%) PRINCE2
7 551 (10.14%) Incident Management
8 549 (10.10%) Problem Management
9 460 (8.47%) Stakeholder Management
10 388 (7.14%) Continuous Improvement
11 327 (6.02%) ITIL V3
12 319 (5.87%) Configuration Management
13 282 (5.19%) Release Management
14 232 (4.27%) Supplier Management
15 223 (4.10%) Root Cause Analysis
16 222 (4.09%) Risk Management
17 209 (3.85%) CRM
17 209 (3.85%) Disaster Recovery
18 206 (3.79%) Business Development
19 183 (3.37%) Performance Management
Programming Languages
1 666 (12.26%) SQL
2 227 (4.18%) Java
3 116 (2.13%) Perl
4 113 (2.08%) JavaScript
5 109 (2.01%) C#
5 109 (2.01%) PowerShell
6 89 (1.64%) PHP
7 63 (1.16%) Shell Script
8 57 (1.05%) C
9 47 (0.86%) VB
10 45 (0.83%) VBA
11 43 (0.79%) PL/SQL
12 42 (0.77%) C++
13 34 (0.63%) Python
13 34 (0.63%) T-SQL
14 22 (0.40%) ABAP
15 19 (0.35%) VB.NET
16 15 (0.28%) Bash Shell
17 12 (0.22%) VBScript
18 8 (0.15%) PHP5
Qualifications
1 716 (13.18%) Degree
2 492 (9.05%) ITIL Certification
3 487 (8.96%) Security Cleared
4 335 (6.16%) SC Cleared
5 271 (4.99%) Microsoft Certification
6 166 (3.05%) MCSE
7 152 (2.80%) ISEB
8 138 (2.54%) Cisco Certification
9 112 (2.06%) MCP
9 112 (2.06%) CCNA
10 96 (1.77%) ITIL Foundation Certificate
11 92 (1.69%) MCSA
12 84 (1.55%) PMI Certification
13 80 (1.47%) CISSP
14 69 (1.27%) PRINCE2 Practitioner
15 68 (1.25%) MCITP
16 63 (1.16%) VMware Certified Professional (VCP)
17 56 (1.03%) DV Cleared
18 41 (0.75%) PRINCE2 Certification
19 39 (0.72%) MCTS
Quality Assurance & Compliance
1 860 (15.83%) SLA
2 198 (3.64%) ISO/IEC 27001
3 174 (3.20%) QA
4 96 (1.77%) COBIT
4 96 (1.77%) ISO 9001
5 56 (1.03%) PCI DSS
6 22 (0.40%) Sarbanes-Oxley
7 21 (0.39%) ISO 9000
8 17 (0.31%) ISO 14001
9 8 (0.15%) ISO/IEC 20000
9 8 (0.15%) ISO/IEC 17799
10 5 (0.092%) ISO 8583
10 5 (0.092%) HMG Infosec
11 4 (0.074%) BS15000
12 3 (0.055%) DICOM
13 2 (0.037%) HL7
13 2 (0.037%) Data Quality
14 1 (0.018%) TickIT
14 1 (0.018%) Basel II
14 1 (0.018%) Solvency II
System Software
1 618 (11.37%) Active Directory
2 302 (5.56%) VMware Infrastructure
3 120 (2.21%) XenApp
4 106 (1.95%) Hyper-V
5 92 (1.69%) vSphere
6 53 (0.98%) XenDesktop
7 40 (0.74%) VMware ESX
8 34 (0.63%) Terminal Services
9 29 (0.53%) Microsoft App-V
9 29 (0.53%) KVM
10 28 (0.52%) vCloud
10 28 (0.52%) VMware ESXi
11 23 (0.42%) Oracle RAC
12 16 (0.29%) Oracle RMAN
13 15 (0.28%) Xen
14 14 (0.26%) VMware Workstation
15 13 (0.24%) NFS
15 13 (0.24%) Snort
15 13 (0.24%) XenServer
15 13 (0.24%) Microsoft Virtual Server
Systems Management
1 146 (2.69%) SCCM
2 52 (0.96%) Tivoli
3 45 (0.83%) SCOM
4 41 (0.75%) WSUS
5 39 (0.72%) Puppet
6 33 (0.61%) Nagios
6 33 (0.61%) Opscode Chef
7 29 (0.53%) NetBackup
8 28 (0.52%) OpenView
9 27 (0.50%) Netcool
10 22 (0.40%) Oracle Enterprise Manager
11 21 (0.39%) Data Guard
12 20 (0.37%) Backup Exec
13 17 (0.31%) Systems Management Server (SMS)
13 17 (0.31%) Cisco CUCM
14 15 (0.28%) Norton AntiVirus
14 15 (0.28%) McAfee ePO
15 13 (0.24%) Nessus
15 13 (0.24%) SolarWinds Orion
15 13 (0.24%) NSN NetAct
Vendors
1 1103 (20.30%) Microsoft
2 463 (8.52%) Oracle
3 454 (8.35%) VMware
4 359 (6.61%) Cisco
5 343 (6.31%) Citrix
6 271 (4.99%) HP
7 258 (4.75%) Remedy
8 195 (3.59%) ServiceNow
9 193 (3.55%) IBM
10 150 (2.76%) SAP
11 142 (2.61%) Red Hat
12 140 (2.58%) BMC
13 87 (1.60%) Symantec
14 84 (1.55%) NetApp
15 79 (1.45%) EMC
16 73 (1.34%) CheckPoint
17 64 (1.18%) Fujitsu
18 62 (1.14%) McAfee
19 58 (1.07%) Juniper
20 55 (1.01%) Dell
Brighton, East Sussex
Lorien Resourcing
Salary: £50000 - £58000 per annum
Posted: 45 minutes ago
Manchester, Lancashire
Owen Daniels Consultancy
Salary: From £20,000 to £29,000 per annum Healthcare Cash-back Scheme, Optiona
Posted: 1 hour ago
Burgess Hill, West Sussex
Owen Daniels Consultancy
Salary: From £15,000 to £21,000 per day
Posted: 1 hour ago
Cheshire
EXCELerate
Salary: From £84,000 to £250,000 per annum Car, Health, Pension, Great Career
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Berkshire
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Salary: From £84,000 to £250,000 per annum Car, Health, Pension, Great Career
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Milton Keynes, Buckinghamshire
Greywood Associates Limited
Salary: £35000 - £40000 per annum + BENEFITS
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London
TLP Consultancy Ltd.
Salary: £40000 per annum + bonus and benefits
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Swindon, Wiltshire
Prolinx
Salary: Competitive, Depending on Experience
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Lisburn, County Antrim
HAYS INFORMATION TECHNOLOGY
Salary: £25000.00 - £35000.00 per annum
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London
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Salary: £50000.00 - £55000.00 per annum
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Connectus
Salary: £75000 - £85000 per annum
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London
Experis Ltd
Salary: £55000 - £63000 per annum + pension
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Sheffield, South Yorkshire
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Posted: 20 hours ago
Derby, Derbyshire
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Birmingham, West Midlands (County)
ANSON MCCADE
Salary: From £50,000 to £60,000 per annum plus competitive package
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London
ANSON MCCADE
Salary: From £50,000 to £60,000 per annum plus competitive package
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Berkshire
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Birmingham, West Midlands (County)
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