Permanent IT Jobs Contract IT Jobs

The first part of the table below looks at the demand for Service Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 18 March 2010 with a comparison to the same period in the previous 2 years. The second part of the table is for comparison and provides aggregates for all of the Processes & Methodologies category.

LinkService Management
Location
3 months to
18 Mar 2010
Same period 2009Same period 2008
Rank161141181
Rank change year-on-year
Down-20Up+40
Matching permanent IT job ads111611722200
As % of all permanent IT jobs located in the UK1.305 %1.380 %1.079 %
As % of the Processes & Methodologies category2.007 %2.299 %1.918 %
Salaries quoted8619751737
Average salary£44,500£44,000£46,000
Average salary % change year-on-year
+1.130 %-4.340 %
90% of jobs offered a salary of more than£23,825£23,500£26,000
10% of jobs offered a salary of more than£72,500£67,900£77,500
UK excluding London average salary£40,000£40,000£42,500
% change year-on-year
--5.880 %
IT Job Market, Processes & Methodologies CategoryAll Processes & Methodologies
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
5560550970114732
As % of all permanent IT jobs located in the UK65.00 %60.03 %56.25 %
Salaries quoted459584167993063
Average salary£45,000£42,500£45,000
Average salary % change year-on-year
+5.880 %-5.550 %
90% of jobs offered a salary of more than£27,795£27,500£28,000
10% of jobs offered a salary of more than£75,000£70,000£70,000
UK excluding London average salary£40,000£40,000£40,000

Service Management
Demand Trend

The chart provides the 3-month moving total beginning in 2004 of permanent IT jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Demand Trend

Service Management
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend

Service Management
Salary Histogram

The chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 18 March 2010 within the UK.

Service Management Salary Histogram

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 18 March 2010. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

LocationRank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
EnglandDown-171056£44,000-2.22 %
LondonDown-33377£50,000-4.76 %
South EastDown-6282£41,500-2.35 %
City of LondonDown-5198£50,000+5.26 %
North WestUp+1197£37,500+15.38 %
West MidlandsUp+6088£44,500+16.33 %
South WestDown-4068£40,000+19.40 %
HampshireUp+563£32,500-1.51 %
East of EnglandDown-763£40,000-17.52 %
BerkshireDown-4858£37,500-21.05 %
YorkshireDown-152£32,500-22.61 %
CheshireUp+2845£55,750+193.42 %
ManchesterDown-1245£35,000+8.52 %
BirminghamUp+4943£44,500+18.66 %
SurreyUp+840£51,000+20.00 %
West YorkshireUp+2239£41,250-16.31 %
MiddlesexUp+3034£46,250+2.77 %
LeedsUp+631£37,500-23.92 %
East MidlandsUp+329£47,500+37.68 %
HertfordshireUp+425£30,000-38.14 %
ReadingUp+724£42,500-15.00 %
ScotlandUp+624£45,000+34.32 %
WiltshireDown-3821£40,000+35.59 %
Docklands, LondonUp+1720£75,000+25.00 %
OxfordshireUp+1320£50,000+8.77 %
BuckinghamshireDown-820£42,500+3.65 %
WarwickshireUp+2118£25,000-9.09 %
UxbridgeUp+915£140,000+237.34 %
GloucestershireUp+615£45,000+45.16 %
CambridgeshireDown-1115£50,000-

Service Management
Top 30 Related IT Skills

For the 6 months to 18 March 2010, IT jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

11113 (57.11 %)ITIL
2447 (22.93 %)Service Delivery
3385 (19.75 %)Finance
4321 (16.47 %)ITSM
5239 (12.26 %)Change Management
6237 (12.16 %)Microsoft
7209 (10.72 %)Windows
8203 (10.42 %)Project Management
9185 (9.492 %)SQL
10184 (9.441 %)SLA
11164 (8.415 %)Banking
12158 (8.107 %)Degree
13153 (7.850 %)Telecoms
14150 (7.696 %)ITIL Certification
15142 (7.286 %)Oracle
16137 (7.029 %)SQL Server
17131 (6.721 %)Incident Management
18129 (6.619 %)HP
19125 (6.414 %)Release Management
20123 (6.311 %)MS Excel
21119 (6.106 %)Problem Management
22117 (6.003 %)Configuration Management
23109 (5.593 %)BMC
24107 (5.490 %)SAP
25106 (5.439 %)PRINCE2
26102 (5.233 %)UNIX
2796 (4.926 %)Security Cleared
2891 (4.669 %)MS Office
2989 (4.566 %)Active Directory
3088 (4.515 %)Remedy

Service Management
Top Related IT Skills by Category

For the 6 months to 18 March 2010, IT jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

IT Job Market, Application Development CategoryApplication Development
157 (2.925 %).NET
246 (2.360 %)XML
340 (2.052 %)Web Services
437 (1.898 %)HTML
531 (1.591 %)Middleware
623 (1.180 %)CSS
721 (1.077 %)XSLT
818 (0.924 %)ASP.NET
818 (0.924 %)J2EE
912 (0.616 %)WebSphere
1011 (0.564 %)ASP
1110 (0.513 %)SAP Basis
127 (0.359 %)Spring
135 (0.257 %)XHTML
135 (0.257 %)SAP PI
144 (0.205 %).NET Framework
144 (0.205 %)WCF
144 (0.205 %)LINQ
144 (0.205 %)WinForms
153 (0.154 %)JDBC
IT Job Market, Application Platforms CategoryApplication Platforms
155 (2.822 %)MS Exchange
234 (1.744 %)IIS
234 (1.744 %)SharePoint
323 (1.180 %)Apache
421 (1.077 %)Exchange Server 2003
513 (0.667 %)BizTalk Server
611 (0.564 %)Tomcat
77 (0.359 %)WebLogic
77 (0.359 %)Exchange Server 2007
86 (0.308 %)SAS
86 (0.308 %)Tuxedo
86 (0.308 %)WebSphere Application Server
95 (0.257 %)SAP EP
95 (0.257 %)Exchange Server 2000
104 (0.205 %)NetWeaver
113 (0.154 %)CMS
122 (0.103 %)Confluence
122 (0.103 %)SAP Portal
122 (0.103 %)Lotus Domino
122 (0.103 %)Rhythmyx
IT Job Market, Applications CategoryApplications
1123 (6.311 %)MS Excel
291 (4.669 %)MS Office
332 (1.642 %)MS Visio
426 (1.334 %)MS PowerPoint
513 (0.667 %)MS Project
68 (0.410 %)CA Clarity
73 (0.154 %)Spreadsheet
81 (0.051 %)Photoshop
IT Job Market, Business Applications CategoryBusiness Applications
152 (2.668 %)Remedy ITSM
222 (1.129 %)Remedy AR System
318 (0.924 %)Dynamics AX
318 (0.924 %)Oracle Applications
417 (0.872 %)Maximo
513 (0.667 %)Axapta
68 (0.410 %)Dynamics CRM
68 (0.410 %)SAP SM
77 (0.359 %)BusinessWorks
77 (0.359 %)SAP SD
77 (0.359 %)assyst
85 (0.257 %)WebTrends
85 (0.257 %)SAP SRM
85 (0.257 %)SAP GRC
94 (0.205 %)RMDS
94 (0.205 %)SAP BPC
103 (0.154 %)SAP FI/CO
103 (0.154 %)SAP CRM
103 (0.154 %)SAP Payroll
103 (0.154 %)SAP HR
IT Job Market, Communications & Networking CategoryCommunications & Networking
151 (2.617 %)LAN
248 (2.463 %)Firewall
344 (2.258 %)WAN
443 (2.206 %)DNS
534 (1.744 %)Internet
534 (1.744 %)VPN
628 (1.437 %)SAN
727 (1.385 %)TCP/IP
825 (1.283 %)IP Telephony
921 (1.077 %)DSL
1020 (1.026 %)xDSL
1117 (0.872 %)3G
1215 (0.770 %)MPLS
1314 (0.718 %)Intranet
1314 (0.718 %)LDAP
1314 (0.718 %)VoIP
1314 (0.718 %)SDH
1412 (0.616 %)SSL
1412 (0.616 %)BGP
1510 (0.513 %)Network Security
IT Job Market, Database & Business Intelligence CategoryDatabase & Business Intelligence
1137 (7.029 %)SQL Server
253 (2.719 %)SQL Server 2005
336 (1.847 %)SQL Server 2000
434 (1.744 %)Datawarehouse
523 (1.180 %)SQL Server Integration Services
622 (1.129 %)MS Access
721 (1.077 %)Ingres
820 (1.026 %)MySQL
918 (0.924 %)SQL Server 2008
918 (0.924 %)BusinessObjects
1017 (0.872 %)DB2
1017 (0.872 %)RDBMS
1017 (0.872 %)NonStop SQL
1017 (0.872 %)SQL Server Reporting Services
1114 (0.718 %)SAP BW
1114 (0.718 %)Crystal Reports
1213 (0.667 %)DTS
1312 (0.616 %)SQL Server Analysis Services
1312 (0.616 %)Oracle Reports
1410 (0.513 %)PerformancePoint
IT Job Market, Development Applications CategoryDevelopment Applications
120 (1.026 %)Visual Studio
28 (0.410 %)Subversion
34 (0.205 %)StarTeam
34 (0.205 %)RequisitePro
42 (0.103 %)JIRA
42 (0.103 %)ClearCase
42 (0.103 %)PVCS
42 (0.103 %)TestDirector
51 (0.051 %)Telelogic DOORS
51 (0.051 %)C++Builder
51 (0.051 %)QuickTest Pro
51 (0.051 %)LoadRunner
51 (0.051 %)WinRunner
51 (0.051 %)Ant
51 (0.051 %)JUnit
51 (0.051 %)Rational Rose
51 (0.051 %)Eclipse
IT Job Market, General CategoryGeneral
1385 (19.75 %)Finance
2164 (8.415 %)Banking
3153 (7.850 %)Telecoms
487 (4.464 %)Investment Banking
568 (3.489 %)Education
656 (2.873 %)Retail
755 (2.822 %)Government
851 (2.617 %)Front Office
950 (2.565 %)Health
1048 (2.463 %)Pensions
1147 (2.411 %)Legal
1235 (1.796 %)Marketing
1330 (1.539 %)Auditing
1429 (1.488 %)Insurance
1523 (1.180 %)Manufacturing
1620 (1.026 %)Back Office
1719 (0.975 %)Billing
1818 (0.924 %)Retail Banking
1915 (0.770 %)Law
2013 (0.667 %)Financial Institution
IT Job Market, Job Titles CategoryJob Titles
1377 (19.34 %)Service Manager
2365 (18.73 %)Analyst
3193 (9.903 %)Consultant
4170 (8.722 %)Delivery Manager
5146 (7.491 %)Services Delivery Manager
6129 (6.619 %)Architect
7101 (5.182 %)Service Analyst
886 (4.413 %)Support Analyst
886 (4.413 %)Applications Support
975 (3.848 %)Senior Manager
1071 (3.643 %)Developer
1165 (3.335 %)Technical Manager
1256 (2.873 %)Administrator
1355 (2.822 %)Support Manager
1442 (2.155 %)SAP Manager
1539 (2.001 %)Solutions Architect
1539 (2.001 %)Team Leader
1638 (1.950 %)Service Desk Analyst
1736 (1.847 %)Project Manager
1736 (1.847 %)Management Consultant
IT Job Market, Miscellaneous CategoryMiscellaneous
163 (3.232 %)CMDB
252 (2.668 %)Management Information System
335 (1.796 %)Blackberry
335 (1.796 %)Derivative
419 (0.975 %)NHS
517 (0.872 %)Tandem
616 (0.821 %)SaaS
715 (0.770 %)Fixed Income
814 (0.718 %)Statistics
913 (0.667 %)Clustering
1011 (0.564 %)FMCG
1110 (0.513 %)Mainframe
129 (0.462 %)Equities
129 (0.462 %)AS400
129 (0.462 %)PMI
129 (0.462 %)Foreign Exchange (FX)
129 (0.462 %)Client/Server
129 (0.462 %)e-Health
138 (0.410 %)French Language
138 (0.410 %)German Language
IT Job Market, Operating Systems CategoryOperating Systems
1209 (10.72 %)Windows
2102 (5.233 %)UNIX
373 (3.746 %)Windows Server 2003
465 (3.335 %)Linux
550 (2.565 %)Windows XP
630 (1.539 %)Solaris
720 (1.026 %)Windows Server 2008
813 (0.667 %)Windows Vista
912 (0.616 %)AIX
1011 (0.564 %)Windows 2000
1110 (0.513 %)Windows 2000 Server
126 (0.308 %)Red Hat Linux
135 (0.257 %)Windows 7
143 (0.154 %)HPUX
152 (0.103 %)VMS
152 (0.103 %)OS/400
152 (0.103 %)SUSE
161 (0.051 %)IRIX
161 (0.051 %)Red Hat Enterprise Linux
IT Job Market, Processes & Methodologies CategoryProcesses & Methodologies
11113 (57.11 %)ITIL
2447 (22.93 %)Service Delivery
3321 (16.47 %)ITSM
4239 (12.26 %)Change Management
5203 (10.42 %)Project Management
6131 (6.721 %)Incident Management
7125 (6.414 %)Release Management
8119 (6.106 %)Problem Management
9117 (6.003 %)Configuration Management
10106 (5.439 %)PRINCE2
1175 (3.848 %)Asset Management
1260 (3.079 %)ERP
1356 (2.873 %)Performance Management
1446 (2.360 %)Disaster Recovery
1543 (2.206 %)Workflow
1642 (2.155 %)Business Intelligence
1741 (2.104 %)CRM
1741 (2.104 %)Process Management
1840 (2.052 %)Risk Management
1840 (2.052 %)Supplier Management
IT Job Market, Programming Languages CategoryProgramming Languages
1185 (9.492 %)SQL
273 (3.746 %)C
343 (2.206 %)Java
427 (1.385 %)JavaScript
427 (1.385 %)C#
526 (1.334 %)VB
623 (1.180 %)Perl
722 (1.129 %)PL/SQL
819 (0.975 %)T-SQL
918 (0.924 %)PHP
1016 (0.821 %)Shell Script
1112 (0.616 %)VBA
129 (0.462 %)Jython
129 (0.462 %)Python
138 (0.410 %)C++
138 (0.410 %)COBOL
147 (0.359 %)ABAP
147 (0.359 %)VB6
156 (0.308 %)X++
156 (0.308 %)VBScript
IT Job Market, Qualifications CategoryQualifications
1158 (8.107 %)Degree
2150 (7.696 %)ITIL Certification
396 (4.926 %)Security Cleared
470 (3.592 %)ISEB
557 (2.925 %)SC Cleared
643 (2.206 %)Microsoft Certification
733 (1.693 %)MCSE
824 (1.231 %)PRINCE2 Certification
918 (0.924 %)PRINCE2 Practitioner
1017 (0.872 %)HP AIS
1017 (0.872 %)HP ASE
1017 (0.872 %)HP MASE
1115 (0.770 %)Cisco Certification
1115 (0.770 %)DV Cleared
1214 (0.718 %)PMI Certification
1313 (0.667 %)MCP
1313 (0.667 %)A+ Certification
148 (0.410 %)CCNA
157 (0.359 %)CCNP
166 (0.308 %)ISEB Practitioner
IT Job Market, Quality Assurance & Compliance CategoryQuality Assurance & Compliance
1184 (9.441 %)SLA
225 (1.283 %)QA
321 (1.077 %)COBIT
48 (0.410 %)ISO27001
48 (0.410 %)Sarbanes-Oxley
57 (0.359 %)ISO9001
66 (0.308 %)ISO17799
73 (0.154 %)PCI DSS
82 (0.103 %)ISO/IEC 20000
91 (0.051 %)BS25999
IT Job Market, System Software CategorySystem Software
189 (4.566 %)Active Directory
27 (0.359 %)VMware Infrastructure
36 (0.308 %)Oracle RMAN
45 (0.257 %)NFS
54 (0.205 %)Oracle RAC
54 (0.205 %)Samba
54 (0.205 %)VMware ESX
63 (0.154 %)Terminal Services
72 (0.103 %)ISA Server
81 (0.051 %)Terminal Server
81 (0.051 %)Citrix Presentation Server
81 (0.051 %)Microsoft Virtual Server
81 (0.051 %)XenApp
81 (0.051 %)Veritas Volume Manager
81 (0.051 %)Hyper-V
81 (0.051 %)vSphere
IT Job Market, Systems Management CategorySystems Management
167 (3.438 %)Tivoli
234 (1.744 %)OpenView
326 (1.334 %)Netcool
422 (1.129 %)BMC PATROL
518 (0.924 %)Unicenter
617 (0.872 %)AutoSys
78 (0.410 %)BMC Performance Manager
78 (0.410 %)MOM
78 (0.410 %)OpenView Configuration Management
87 (0.359 %)SCOM
96 (0.308 %)SCCM
96 (0.308 %)Systems Management Server (SMS)
96 (0.308 %)Netcool/OMNIbus
96 (0.308 %)DameWare
105 (0.257 %)NetBackup
105 (0.257 %)Backup Exec
105 (0.257 %)MIIS
105 (0.257 %)WSUS
105 (0.257 %)AssetCenter
105 (0.257 %)OVSD
IT Job Market, Vendors CategoryVendors
1237 (12.16 %)Microsoft
2142 (7.286 %)Oracle
3129 (6.619 %)HP
4109 (5.593 %)BMC
5107 (5.490 %)SAP
688 (4.515 %)Remedy
782 (4.207 %)IBM
874 (3.797 %)Cisco
956 (2.873 %)VMware
1045 (2.309 %)Citrix
1138 (1.950 %)CA
1237 (1.898 %)Sybase
1321 (1.077 %)Compaq
1419 (0.975 %)NetApp
1518 (0.924 %)EMC
1518 (0.924 %)Business Objects
1615 (0.770 %)Juniper
1714 (0.718 %)Fujitsu
1714 (0.718 %)Sun
1714 (0.718 %)Siebel