The table below looks at the statistics for Service Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Service Management
Rank 105 123 144
Rank change year-on-year
+18 +21
Permanent jobs citing Service Management 2878 2743 2158
As % of all permanent IT jobs located in the UK 2.60% 2.39% 2.03%
As % of the Processes & Methodologies category 3.05% 2.88% 2.49%
Number of salaries quoted 2213 2022 1602
Average salary £47,500 £47,500 £46,500
Average salary % change year-on-year
- +2.15%
90% offered a salary of more than £25,000 £27,000 £26,500
10% offered a salary of more than £72,500 £70,000 £75,000
UK excluding London average salary £44,000 £42,500 £44,000
% change year-on-year
+3.52% -3.40%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
94267 95114 86807
As % of all permanent IT jobs located in the UK 85.15% 82.79% 81.72%
Number of salaries quoted 77668 75899 71027
Average salary £50,000 £47,500 £47,500
Average salary % change year-on-year
+5.26% -
90% offered a salary of more than £32,500 £31,000 £30,000
10% offered a salary of more than £75,000 £72,500 £72,500
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management within the UK.

Service Management Salary Trend in the UK

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management over the 3 months to 31 August 2015 within the UK.

Service Management Salary Histogram in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 2660 £47,500 - 261
London +5 1027 £55,000 +4.76% 92
South East -10 583 £43,500 +2.95% 53
City of London +14 237 £50,000 -9.09% 25
North West +60 235 £43,250 -3.88% 25
South West +27 208 £40,000 - 32
Berkshire -2 195 £50,000 - 19
West Midlands +11 166 £45,000 -18.18% 12
Yorkshire -29 159 £36,400 +4.00% 16
Manchester +74 151 £45,000 -2.17% 17
East of England +10 131 £49,000 +22.50% 18
West Yorkshire -25 120 £36,150 +3.28% 10
Surrey +4 109 £40,000 -2.43% 10
Hampshire -3 107 £40,000 +2.56% 15
Scotland +18 88 £39,500 +1.28% 4
Leeds -18 82 £35,000 - 6
East Midlands +11 81 £40,000 -2.09% 8
Birmingham 0 79 £50,000 -16.66% 10
Wiltshire +24 76 £45,000 +12.50% 11
Reading -19 69 £50,000 -4.76% 7
Cheshire +10 67 £36,250 -14.70% 4
Wales +13 50 £43,750 -20.45% 4
Buckinghamshire -26 50 £55,000 +11.11% 4
West Sussex -10 47 £42,500 +30.76% 1
Gloucestershire +13 46 £37,500 -1.31% 3
Warrington +34 45 £32,000 +64.10% 1
Edinburgh +28 45 £42,000 -35.38%
Hertfordshire -2 43 £45,000 +12.50% 9
Slough +21 40 £50,000 +33.33% 4
North East +12 40 £51,459 +37.22% 4

Service Management
Top 30 Related IT Skills

For the 6 months to 31 August 2015, IT jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3830 (67.90%) ITIL
2 1524 (27.02%) Service Delivery
3 1345 (23.84%) ITSM
4 1328 (23.54%) Finance
5 1274 (22.58%) Microsoft
6 1182 (20.95%) Windows
7 1067 (18.92%) Project Management
8 878 (15.56%) SLA
9 803 (14.24%) MS Excel
10 773 (13.70%) Change Management
11 769 (13.63%) Degree
12 718 (12.73%) Problem Management
13 690 (12.23%) PRINCE2
14 683 (12.11%) Analytical Skills
15 670 (11.88%) Incident Management
16 627 (11.12%) Active Directory
17 615 (10.90%) MS Office
18 605 (10.73%) SQL
19 601 (10.65%) Agile Software Development
20 523 (9.27%) Stakeholder Management
21 516 (9.15%) Continuous Improvement
22 508 (9.01%) Data Centre
23 498 (8.83%) ITIL Certification
24 496 (8.79%) Management Information System
25 488 (8.65%) VMware
26 475 (8.42%) SQL Server
27 454 (8.05%) Linux
28 448 (7.94%) Cisco
29 443 (7.85%) Security Cleared
30 428 (7.59%) Oracle

Service Management
Top Related IT Skills by Category

For the 6 months to 31 August 2015, IT jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 242 (4.29%) MS Exchange
2 232 (4.11%) SharePoint
3 128 (2.27%) IIS
4 93 (1.65%) Lync
5 84 (1.49%) Exchange Server 2010
6 81 (1.44%) Apache
7 68 (1.21%) Tomcat
7 68 (1.21%) Blackberry Enterprise Server
8 67 (1.19%) WebSphere
9 45 (0.80%) CMS
10 42 (0.74%) JBoss
11 35 (0.62%) Drupal
12 29 (0.51%) IBM Notes
13 28 (0.50%) Exchange Server 2013
14 27 (0.48%) nginx
14 27 (0.48%) WorkSite
15 26 (0.46%) Exchange Server 2007
16 22 (0.39%) NetWeaver
17 21 (0.37%) WebLogic
18 20 (0.35%) BizTalk Server
Applications
1 803 (14.24%) MS Excel
2 615 (10.90%) MS Office
3 119 (2.11%) MS PowerPoint
4 65 (1.15%) MS Visio
5 49 (0.87%) MS Project
6 15 (0.27%) Spreadsheet
7 4 (0.071%) Adobe Illustrator
7 4 (0.071%) Photoshop
8 3 (0.053%) Acrobat
8 3 (0.053%) ProjectWise
9 1 (0.018%) InfoPath
9 1 (0.018%) SPSS
Business Applications
1 115 (2.04%) Remedy ITSM
2 47 (0.83%) SAP ERP
3 46 (0.82%) SAP SM
4 25 (0.44%) Summit
5 24 (0.43%) Dynamics CRM
6 21 (0.37%) SAP FI
7 18 (0.32%) Dynamics AX
7 18 (0.32%) SAP CO
7 18 (0.32%) SAP FI/CO
8 17 (0.30%) assyst
9 16 (0.28%) SAP SRM
10 15 (0.27%) Maximo
11 13 (0.23%) Primavera
11 13 (0.23%) Oracle EBS
12 12 (0.21%) SAP CRM
12 12 (0.21%) SAP Oil and Gas
13 11 (0.20%) SAP HCM
14 10 (0.18%) SAP HR
14 10 (0.18%) SAP SD
15 9 (0.16%) SAP Payroll
Cloud Services
1 135 (2.39%) SaaS
2 112 (1.99%) Office 365
3 104 (1.84%) Amazon AWS
4 77 (1.37%) Microsoft Azure
5 46 (0.82%) Cloud Computing
6 19 (0.34%) PaaS
7 14 (0.25%) Mimecast
7 14 (0.25%) IaaS
8 9 (0.16%) Yammer
9 8 (0.14%) AWS CloudFormation
10 7 (0.12%) Amazon EC2
11 6 (0.11%) Google Cloud Platform
12 4 (0.071%) SuccessFactors
13 3 (0.053%) IBM Blueworks
14 1 (0.018%) Azure Active Directory
14 1 (0.018%) IBM SmartCloud
14 1 (0.018%) Google Analytics
Communications & Networking
1 311 (5.51%) LAN
2 289 (5.12%) WAN
3 248 (4.40%) Firewall
4 168 (2.98%) DNS
5 162 (2.87%) SAN
6 153 (2.71%) Internet
7 152 (2.69%) VPN
8 134 (2.38%) TCP/IP
9 105 (1.86%) DHCP
10 92 (1.63%) VoIP
11 80 (1.42%) MPLS
12 60 (1.06%) Cisco Nexus
13 59 (1.05%) Wireless
14 55 (0.98%) SSL
15 49 (0.87%) Cisco IOS
15 49 (0.87%) NAS
16 48 (0.85%) BGP
17 47 (0.83%) VLAN
18 46 (0.82%) Network Security
19 44 (0.78%) LDAP
Database & Business Intelligence
1 475 (8.42%) SQL Server
2 130 (2.30%) MySQL
3 114 (2.02%) Relational Database
4 105 (1.86%) Oracle Database
5 70 (1.24%) SQL Server Integration Services
6 69 (1.22%) SQL Server Reporting Services
7 67 (1.19%) Big Data
8 51 (0.90%) RDBMS
9 50 (0.89%) Data Warehouse
10 48 (0.85%) Oracle Database 11g
11 39 (0.69%) BusinessObjects
12 35 (0.62%) SQL Server 2008
13 34 (0.60%) Oracle Database 10g
14 31 (0.55%) SQL Server Analysis Services
15 29 (0.51%) Oracle9i Database
16 28 (0.50%) Oracle Reports
17 27 (0.48%) SQL Server 2005
18 26 (0.46%) SQL Server 2012
19 24 (0.43%) SAP BW
20 23 (0.41%) SAP HANA
Development Applications
1 48 (0.85%) Git (software)
1 48 (0.85%) Team Foundation Server
2 43 (0.76%) Maven
3 41 (0.73%) Subversion
4 39 (0.69%) Jenkins
5 36 (0.64%) JIRA
6 29 (0.51%) Selenium
7 27 (0.48%) VSS/SourceSafe
8 25 (0.44%) Visual Studio
9 17 (0.30%) PowerDesigner
10 16 (0.28%) Eclipse
10 16 (0.28%) WebDriver
10 16 (0.28%) Hudson
11 15 (0.27%) Rational DOORS
12 8 (0.14%) Ant
12 8 (0.14%) JUnit
13 7 (0.12%) ERwin
13 7 (0.12%) Cucumber
14 4 (0.071%) Oracle Forms
15 3 (0.053%) FishEye
General
1 1328 (23.54%) Finance
2 373 (6.61%) Telecoms
3 372 (6.59%) Banking
4 292 (5.18%) Retail
5 230 (4.08%) Law
6 212 (3.76%) Legal
7 207 (3.67%) Manufacturing
8 184 (3.26%) Marketing
9 92 (1.63%) Back Office
10 84 (1.49%) Financial Institution
11 71 (1.26%) Advertising
12 66 (1.17%) Billing
13 60 (1.06%) Investment Banking
14 50 (0.89%) Front Office
15 43 (0.76%) Pharmaceutical
15 43 (0.76%) German Language
16 37 (0.66%) Games
17 35 (0.62%) Publishing
18 31 (0.55%) French Language
19 30 (0.53%) Military
Job Titles
1 1084 (19.22%) Service Manager
2 1005 (17.82%) Analyst
3 475 (8.42%) Delivery Manager
4 424 (7.52%) Services Delivery Manager
5 400 (7.09%) Consultant
6 323 (5.73%) Support Analyst
7 318 (5.64%) Service Analyst
8 281 (4.98%) Applications Support
9 278 (4.93%) Architect
10 232 (4.11%) Service Desk Analyst
11 213 (3.78%) Project Manager
12 195 (3.46%) IT Services Manager
13 150 (2.66%) Developer
14 141 (2.50%) Team Leader
15 131 (2.32%) Support Engineer
16 128 (2.27%) Solutions Architect
17 110 (1.95%) Transition Manager
18 109 (1.93%) Problem Manager
19 105 (1.86%) Applications Support Analyst
20 103 (1.83%) Support Manager
Libraries, Frameworks & Software Standards
1 225 (3.99%) .NET
2 190 (3.37%) Web Services
3 173 (3.07%) HTML
4 133 (2.36%) CSS
5 102 (1.81%) Middleware
6 96 (1.70%) XML
7 72 (1.28%) ASP.NET
8 62 (1.10%) jQuery
9 34 (0.60%) Ajax
9 34 (0.60%) J2EE
10 31 (0.55%) .NET Framework
11 29 (0.51%) REST
12 25 (0.44%) Java EE
12 25 (0.44%) SOAP
12 25 (0.44%) CGI
13 23 (0.41%) RESTful
14 20 (0.35%) JSP
15 19 (0.34%) JMS
15 19 (0.34%) Hibernate
15 19 (0.34%) Spring
Miscellaneous
1 683 (12.11%) Analytical Skills
2 508 (9.01%) Data Centre
3 496 (8.79%) Management Information System
4 196 (3.47%) Computer Science
5 145 (2.57%) Blackberry
6 126 (2.23%) CMDB
7 110 (1.95%) Life Science
8 78 (1.38%) Performance Metrics
9 74 (1.31%) User Experience
10 72 (1.28%) GIS
11 71 (1.26%) PMI
12 68 (1.21%) iPad
13 62 (1.10%) Statistics
14 59 (1.05%) Client/Server
14 59 (1.05%) Enterprise Software
15 57 (1.01%) Mainframe
16 51 (0.90%) Thin Client
16 51 (0.90%) Fat Client
17 49 (0.87%) Replication
18 48 (0.85%) NHS
Operating Systems
1 1182 (20.95%) Windows
2 454 (8.05%) Linux
3 314 (5.57%) Windows 7
4 306 (5.42%) UNIX
5 215 (3.81%) Windows Server 2008
6 142 (2.52%) Windows Server 2012
7 116 (2.06%) Windows XP
8 108 (1.91%) Windows Server 2003
9 84 (1.49%) Red Hat Enterprise Linux
10 82 (1.45%) Android
11 67 (1.19%) Windows 8
12 66 (1.17%) Apple iOS
13 65 (1.15%) Solaris
14 40 (0.71%) AIX
15 39 (0.69%) Windows Mobile
16 29 (0.51%) CentOS
17 27 (0.48%) Mac OS X
18 23 (0.41%) Ubuntu
19 21 (0.37%) Windows Vista
20 15 (0.27%) Mac OS
Processes & Methodologies
1 3830 (67.90%) ITIL
2 1524 (27.02%) Service Delivery
3 1345 (23.84%) ITSM
4 1067 (18.92%) Project Management
5 773 (13.70%) Change Management
6 718 (12.73%) Problem Management
7 690 (12.23%) PRINCE2
8 670 (11.88%) Incident Management
9 601 (10.65%) Agile Software Development
10 523 (9.27%) Stakeholder Management
11 516 (9.15%) Continuous Improvement
12 352 (6.24%) Configuration Management
13 293 (5.19%) Risk Management
14 290 (5.14%) Release Management
15 257 (4.56%) Line Management
16 244 (4.33%) Information Security
17 235 (4.17%) Mentoring
18 233 (4.13%) Root Cause Analysis
19 231 (4.10%) ITIL V3
20 227 (4.02%) Business Continuity
Programming Languages
1 605 (10.73%) SQL
2 201 (3.56%) Java
3 179 (3.17%) JavaScript
4 160 (2.84%) C
5 109 (1.93%) C#
6 98 (1.74%) PowerShell
7 82 (1.45%) T-SQL
8 60 (1.06%) Python
9 57 (1.01%) Perl
10 52 (0.92%) PL/SQL
11 49 (0.87%) PHP
12 41 (0.73%) C++
12 41 (0.73%) Shell Script
13 32 (0.57%) Bash Shell
14 31 (0.55%) VBScript
15 27 (0.48%) VB
16 26 (0.46%) VBA
17 14 (0.25%) Korn
18 10 (0.18%) COBOL
19 8 (0.14%) VB.NET
Qualifications
1 769 (13.63%) Degree
2 498 (8.83%) ITIL Certification
3 443 (7.85%) Security Cleared
4 250 (4.43%) Microsoft Certification
5 245 (4.34%) SC Cleared
6 166 (2.94%) Cisco Certification
7 165 (2.93%) ISEB
8 149 (2.64%) MCP
9 138 (2.45%) ITIL Foundation Certificate
10 127 (2.25%) PMI Certification
11 122 (2.16%) MCSE
12 105 (1.86%) CCNA
13 103 (1.83%) CISSP
14 95 (1.68%) DV Cleared
15 75 (1.33%) MCITP
16 71 (1.26%) CCNP
17 68 (1.21%) CISM
18 67 (1.19%) PMP
19 60 (1.06%) MCSA
20 59 (1.05%) PRINCE2 Certification
Quality Assurance & Compliance
1 878 (15.56%) SLA
2 196 (3.47%) ISO/IEC 27001
3 141 (2.50%) QA
4 90 (1.60%) COBIT
5 71 (1.26%) ISO 9001
6 56 (0.99%) PCI DSS
7 29 (0.51%) PMBOK
8 23 (0.41%) Sarbanes-Oxley
9 12 (0.21%) Data Quality
10 10 (0.18%) ISO/IEC 20000
11 7 (0.12%) Solvency II
11 7 (0.12%) JSP 440
12 6 (0.11%) HIPAA
12 6 (0.11%) 21 CFR Part 11
13 4 (0.071%) ISO 14001
14 2 (0.035%) Basel III
15 1 (0.018%) BS25999
15 1 (0.018%) HL7
15 1 (0.018%) GAMP
15 1 (0.018%) ISO 9000
System Software
1 627 (11.12%) Active Directory
2 355 (6.29%) VMware Infrastructure
3 103 (1.83%) XenApp
4 102 (1.81%) XenDesktop
5 86 (1.52%) Hyper-V
6 51 (0.90%) vSphere
7 38 (0.67%) VMware ESX
8 37 (0.66%) Microsoft App-V
9 28 (0.50%) Terminal Services
10 25 (0.44%) Oracle RAC
11 18 (0.32%) vCloud
12 17 (0.30%) Varnish
13 10 (0.18%) Citrix Presentation Server
13 10 (0.18%) Terminal Server
14 8 (0.14%) Microsoft Virtual Server
14 8 (0.14%) VMware ESXi
15 7 (0.12%) VMware Workstation
16 6 (0.11%) Tivoli Workload Scheduler
16 6 (0.11%) Snort
16 6 (0.11%) KVM
Systems Management
1 171 (3.03%) SCCM
2 63 (1.12%) SCOM
3 61 (1.08%) Puppet
4 44 (0.78%) Opscode Chef
5 41 (0.73%) Nagios
6 31 (0.55%) Tivoli
6 31 (0.55%) WSUS
6 31 (0.55%) HP Quality Center
7 25 (0.44%) Opsview
8 23 (0.41%) Cisco LMS
9 19 (0.34%) Salt
10 18 (0.32%) Systems Management Server (SMS)
11 17 (0.30%) Cisco Prime
12 15 (0.27%) Oracle RMAN
13 14 (0.25%) Backup Exec
13 14 (0.25%) logstash
14 13 (0.23%) Ansible
14 13 (0.23%) Norton AntiVirus
15 12 (0.21%) NetBackup
15 12 (0.21%) Netcool
Vendors
1 1274 (22.58%) Microsoft
2 488 (8.65%) VMware
3 448 (7.94%) Cisco
4 428 (7.59%) Oracle
5 297 (5.27%) HP
5 297 (5.27%) Citrix
6 273 (4.84%) SAP
7 247 (4.38%) ServiceNow
8 215 (3.81%) Remedy
9 133 (2.36%) IBM
10 117 (2.07%) NetApp
11 92 (1.63%) Dell
11 92 (1.63%) BMC
12 84 (1.49%) Red Hat
13 83 (1.47%) Computacenter
14 75 (1.33%) EMC
15 65 (1.15%) Symantec
16 64 (1.13%) McAfee
16 64 (1.13%) LANDesk
17 59 (1.05%) Salesforce.com
South East
EY
Salary: Competitive
Posted: 5 hours ago
Stockport, Cheshire
Applause IT Innovation
Salary: £28000 - £35000 per annum + benefits
Posted: 5 hours ago
Newcastle Upon Tyne, Tyne and Wear
Accenture
Salary: Up to £29,000 per annum From Entry-Level up to £29,000 DOE + Benefits
Posted: 6 hours ago
Gloucestershire
Informatiq Consulting
Salary: £33000 - £45000 per annum + Benefits
Posted: 9 hours ago
Bracknell, Berkshire
LANDESK
Posted: 17 hours ago
City, London
Spring Technology
Posted: 17 hours ago
Farnborough, Hampshire
Project People Ltd.
Salary: £Salary + flexible benefits
Posted: 17 hours ago
Southampton, Hampshire
GCS
Salary: Benefits
Posted: 17 hours ago
Milton Keynes, Buckinghamshire
Triad Resourcing
Salary: Please Quote
Posted: 17 hours ago
South West
Total Recruitment Specialists Limited / TRG / Total recruitment group
Salary: £35000 - £45000 Per Annum Benefits
Posted: Yesterday
London
World Pay
Salary: Competitive
Posted: Yesterday
London
Hays - Imperial College London
Salary: Excellent Benefits
Posted: 2 days ago
London
Nicoll Curtin
Salary: £75000 - £125000 per annum + Bonus + Excellent benefits
Posted: 2 days ago
Manchester, Lancashire
Connected IT
Salary: £20000 - £45000 per annum + Benefits
Posted: 2 days ago
Portsmouth, Hampshire
Senitor Associates
Salary: £16000 - £20000 per annum + Benefits
Posted: 2 days ago
East London
THE RACING POST
Salary: dependent on experience)
Posted: 2 days ago
Cheshire
Connected IT
Salary: £35000 - £45000 per annum + Benefits
Posted: 2 days ago
Manchester, Lancashire
Premier IT
Salary: £40000 - £50000 per annum + benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Computer People
Salary: £35000.00 - £45000.00 per annum
Posted: 2 days ago
London
Energon People
Salary: £80000 - £120000 per annum
Posted: 2 days ago