ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 51 55 76
Rank change year-on-year +4 +21 -16
Permanent jobs citing ITIL 4,520 5,543 7,251
As % of all permanent jobs advertised in the UK 4.61% 5.30% 4.70%
As % of the Processes & Methodologies category 5.36% 5.54% 4.92%
Number of salaries quoted 3,578 4,038 5,532
10th Percentile £27,500 £28,000 £26,500
25th Percentile £34,000 £35,000 £35,137
Median annual salary (50th Percentile) £49,990 £47,500 £47,950
Median % change year-on-year +5.24% -0.94% +6.56%
75th Percentile £62,688 £63,750 £62,500
90th Percentile £76,075 £77,500 £75,000
UK excluding London median annual salary £44,274 £43,139 £43,528
% change year-on-year +2.63% -0.89% +2.42%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,305 100,095 147,310
As % of all permanent jobs advertised in the UK 85.99% 95.64% 95.57%
Number of salaries quoted 59,591 58,745 83,129
10th Percentile £29,000 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £62,000 £60,000
Median % change year-on-year -11.29% +3.33% +9.09%
75th Percentile £72,500 £82,500 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 27 April 2024.

Salary histogram for ITIL in the UK

ITIL
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +16 4,167 £49,000 +3.16% 764
UK excluding London -3 3,281 £44,274 +2.63% 579
Work from Home +10 1,627 £54,172 +7.80% 295
London +16 1,130 £58,000 +4.40% 233
North of England +27 919 £42,500 +6.25% 161
South East +8 860 £50,000 +14.29% 137
Midlands -16 502 £41,500 -9.04% 102
North West +13 463 £43,500 +2.35% 97
South West +9 458 £50,000 +11.11% 71
West Midlands -11 351 £45,000 -5.26% 69
Yorkshire +33 308 £41,774 +4.44% 39
East of England +12 308 £37,500 -25.00% 56
East Midlands +4 149 £32,500 -20.73% 32
North East +7 148 £35,000 -6.67% 26
Scotland -26 146 £47,495 -2.33% 45
Wales -21 62 £47,500 +39.71% 11
Northern Ireland +25 15 £29,500 -13.87% 9
Isle of Man - 13 £50,000 - 3
Channel Islands 0 4 £85,000 -5.56%

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 500 (11.06%) Microsoft Exchange
2 325 (7.19%) SharePoint
3 38 (0.84%) Confluence
4 37 (0.82%) CMS
5 32 (0.71%) Skype for Business
6 29 (0.64%) WebLogic
7 27 (0.60%) IIS
8 18 (0.40%) OpenStack
9 9 (0.20%) IBM Notes
10 8 (0.18%) Exchange Server 2013
11 7 (0.15%) Apache
11 7 (0.15%) WebSphere
12 6 (0.13%) EPiServer
12 6 (0.13%) Exchange Server 2000
12 6 (0.13%) SharePoint 2010
13 5 (0.11%) Exchange Server 2010
13 5 (0.11%) Oracle Workflow
13 5 (0.11%) SAS
13 5 (0.11%) SharePoint 2013
13 5 (0.11%) WordPress
Applications
1 520 (11.50%) Microsoft Office
2 146 (3.23%) Microsoft Excel
3 46 (1.02%) Microsoft PowerPoint
4 28 (0.62%) MS Visio
5 18 (0.40%) Microsoft Project
6 12 (0.27%) Trello
7 5 (0.11%) Spreadsheet
8 4 (0.088%) SPSS
9 2 (0.044%) CATIA
9 2 (0.044%) Chatbot
9 2 (0.044%) NASTRAN
10 1 (0.022%) Adobe Creative Suite
Business Applications
1 94 (2.08%) Dynamics CRM
2 39 (0.86%) Remedy ITSM
3 34 (0.75%) NEC Housing
3 34 (0.75%) Sparx Enterprise Architect
4 24 (0.53%) PlanetPress Connect
5 16 (0.35%) Fidessa
6 13 (0.29%) Infor SunSystems
6 13 (0.29%) iTrent
7 11 (0.24%) SAP S/4HANA
8 10 (0.22%) NetSuite
9 9 (0.20%) SAP CX
10 8 (0.18%) Dynamics NAV
11 7 (0.15%) Dynamics GP
11 7 (0.15%) Elite 3E
12 6 (0.13%) Aladdin
12 6 (0.13%) thinkFolio
12 6 (0.13%) Workday HCM
13 5 (0.11%) Oracle 11i
13 5 (0.11%) Oracle EBS R12
13 5 (0.11%) SAP Business One
Cloud Services
1 1,358 (30.04%) Microsoft 365
2 1,265 (27.99%) Azure
3 355 (7.85%) AWS
4 307 (6.79%) Entra ID
5 217 (4.80%) Power Platform
6 182 (4.03%) SaaS
7 162 (3.58%) IaaS
8 136 (3.01%) Azure DevOps
9 116 (2.57%) PaaS
10 100 (2.21%) OneDrive
11 84 (1.86%) PowerApps
12 74 (1.64%) Cloud Computing
13 72 (1.59%) Power Automate
14 66 (1.46%) GCP
15 64 (1.42%) Dynamics 365
16 53 (1.17%) Mimecast
17 38 (0.84%) WhatsApp
18 37 (0.82%) OpenShift
19 27 (0.60%) Azure Data Factory
19 27 (0.60%) Azure Logic Apps
Communications & Networking
1 528 (11.68%) Firewall
2 443 (9.80%) DNS
3 350 (7.74%) LAN
4 348 (7.70%) WAN
5 346 (7.65%) DHCP
6 255 (5.64%) TCP/IP
7 234 (5.18%) VPN
8 175 (3.87%) SAN
9 153 (3.38%) Wireless
10 138 (3.05%) Network Security
11 131 (2.90%) Wi-Fi
12 97 (2.15%) VoIP
13 89 (1.97%) VLAN
14 73 (1.62%) Internet
14 73 (1.62%) SD-WAN
15 57 (1.26%) MPLS
16 53 (1.17%) Remote Desktop
17 50 (1.11%) Cisco IOS
18 46 (1.02%) WLAN
19 41 (0.91%) Skype
Database & Business Intelligence
1 290 (6.42%) SQL Server
2 127 (2.81%) Power BI
3 78 (1.73%) Relational Database
4 74 (1.64%) Data Warehouse
5 59 (1.31%) Amazon RDS
6 52 (1.15%) MySQL
7 40 (0.88%) SQL Server Integration Services
8 38 (0.84%) SQL Server Reporting Services
9 35 (0.77%) Azure SQL Database
10 32 (0.71%) Oracle Database
11 30 (0.66%) Elasticsearch
12 22 (0.49%) PostgreSQL
13 18 (0.40%) Big Data
14 16 (0.35%) BusinessObjects
15 15 (0.33%) Oracle Database 12c
16 13 (0.29%) RDBMS
17 9 (0.20%) Tableau
18 8 (0.18%) MariaDB
19 7 (0.15%) Data Lake
20 6 (0.13%) Metadata
Development Applications
1 165 (3.65%) JIRA
2 39 (0.86%) GitLab
3 35 (0.77%) Git
4 32 (0.71%) SQL Server Management Studio (SSMS)
5 21 (0.46%) Artifactory
6 19 (0.42%) Jenkins
7 17 (0.38%) IBM UrbanCode
7 17 (0.38%) Visual Studio
8 16 (0.35%) Eclipse
9 14 (0.31%) MSI
10 7 (0.15%) Team Foundation Server
11 6 (0.13%) LoadRunner
11 6 (0.13%) Rational DOORS
12 5 (0.11%) AdminStudio
12 5 (0.11%) HP UFT
12 5 (0.11%) Hudson
12 5 (0.11%) JMeter
12 5 (0.11%) MSTest
12 5 (0.11%) SonarQube
12 5 (0.11%) Toad
General
1 1,749 (38.69%) Social Skills
2 919 (20.33%) Finance
3 569 (12.59%) Analytical Skills
4 239 (5.29%) Inclusion and Diversity
4 239 (5.29%) Public Sector
5 221 (4.89%) Organisational Skills
6 217 (4.80%) Legal
7 182 (4.03%) Law
8 141 (3.12%) Telecoms
9 140 (3.10%) Retail
10 116 (2.57%) Banking
11 90 (1.99%) Presentation Skills
12 84 (1.86%) Manufacturing
13 62 (1.37%) Police
14 61 (1.35%) Influencing Skills
15 51 (1.13%) Documentation Skills
16 48 (1.06%) Automotive
17 46 (1.02%) Pharmaceutical
18 44 (0.97%) Local Government
19 32 (0.71%) Marketing
Job Titles
1 920 (20.35%) Analyst
2 520 (11.50%) Senior
3 436 (9.65%) IT Support
4 414 (9.16%) Support Engineer
5 360 (7.96%) Lead
5 360 (7.96%) Service Manager
6 355 (7.85%) Support Analyst
7 354 (7.83%) Infrastructure Engineer
8 341 (7.54%) IT Manager
9 279 (6.17%) IT Engineer
10 264 (5.84%) Service Analyst
11 242 (5.35%) IT Analyst
12 201 (4.45%) Service Desk Analyst
13 191 (4.23%) Applications Support
14 184 (4.07%) Team Leader
15 174 (3.85%) IT Support Engineer
16 166 (3.67%) Architect
17 164 (3.63%) 2nd Line Support
18 145 (3.21%) IT Services Manager
19 144 (3.19%) Delivery Manager
Libraries, Frameworks & Software Standards
1 123 (2.72%) .NET
2 72 (1.59%) HTML
2 72 (1.59%) Web Services
3 67 (1.48%) CSS
4 64 (1.42%) XML
5 63 (1.39%) EDI
6 48 (1.06%) REST
7 43 (0.95%) JSON
7 43 (0.95%) LDAP
8 42 (0.93%) SOAP
9 39 (0.86%) .NET Framework
10 36 (0.80%) AngularJS
11 33 (0.73%) J2EE
12 32 (0.71%) FIX Protocol
13 30 (0.66%) Spring
14 29 (0.64%) Java EE
15 23 (0.51%) ARM Templates
15 23 (0.51%) Middleware
16 21 (0.46%) Ajax
17 20 (0.44%) ASP.NET
Miscellaneous
1 339 (7.50%) Management Information System
2 332 (7.35%) Data Centre
3 228 (5.04%) Driving Licence
4 194 (4.29%) Self-Motivation
5 96 (2.12%) Public Cloud
6 94 (2.08%) Onboarding
7 93 (2.06%) CMDB
8 83 (1.84%) Product Ownership
9 71 (1.57%) Replication
10 63 (1.39%) Enterprise Software
11 58 (1.28%) PKI
12 54 (1.19%) Video Conferencing
13 46 (1.02%) Fat Client
13 46 (1.02%) Thin Client
14 39 (0.86%) Hybrid Cloud
15 38 (0.84%) iPad
16 35 (0.77%) iPhone
16 35 (0.77%) Smartphone
17 33 (0.73%) Enterprise Storage
18 31 (0.69%) Virtual Team
Operating Systems
1 1,602 (35.44%) Windows
2 629 (13.92%) Windows Server
3 533 (11.79%) Windows 10
4 336 (7.43%) Linux
5 176 (3.89%) Unix
6 165 (3.65%) Windows Server 2016
7 159 (3.52%) Windows 7
8 151 (3.34%) Windows Server 2019
9 120 (2.65%) Windows Server 2012
10 105 (2.32%) Android
11 70 (1.55%) Apple iOS
12 54 (1.19%) Windows Server 2008
13 53 (1.17%) Mac OS
13 53 (1.17%) Windows 8
14 50 (1.11%) CentOS
15 36 (0.80%) Red Hat Enterprise Linux
16 29 (0.64%) Mac OS X
17 27 (0.60%) Ubuntu
18 20 (0.44%) CoreOS
18 20 (0.44%) Windows NT
Processes & Methodologies
1 1,124 (24.87%) Service Management
2 1,073 (23.74%) Problem-Solving
3 937 (20.73%) Customer Service
4 883 (19.54%) Service Delivery
5 849 (18.78%) ITSM
6 610 (13.50%) Agile
7 591 (13.08%) Change Management
8 537 (11.88%) Project Management
9 494 (10.93%) Infrastructure Engineering
10 492 (10.88%) Incident Management
11 442 (9.78%) Cybersecurity
12 432 (9.56%) Problem Management
13 422 (9.34%) Mentoring
14 418 (9.25%) Continuous Improvement
15 374 (8.27%) Roadmaps
16 359 (7.94%) DevOps
16 359 (7.94%) Stakeholder Management
17 306 (6.77%) PRINCE2
18 276 (6.11%) Disaster Recovery
19 244 (5.40%) Coaching
Programming Languages
1 468 (10.35%) SQL
2 376 (8.32%) PowerShell
3 139 (3.08%) JavaScript
4 135 (2.99%) Python
5 91 (2.01%) Bash
6 88 (1.95%) T-SQL
7 71 (1.57%) C#
8 69 (1.53%) Java
9 50 (1.11%) Perl
10 33 (0.73%) PL/SQL
10 33 (0.73%) Shell Script
11 20 (0.44%) Ruby
12 19 (0.42%) Bicep
12 19 (0.42%) COBOL
12 19 (0.42%) Groovy
12 19 (0.42%) VB
13 15 (0.33%) VBScript
14 14 (0.31%) RPG
15 11 (0.24%) Swift
16 10 (0.22%) PHP
Qualifications
1 949 (21.00%) Degree
2 600 (13.27%) Security Cleared
3 355 (7.85%) SC Cleared
4 345 (7.63%) ITIL Certification
5 297 (6.57%) Microsoft Certification
6 245 (5.42%) Cisco Certification
7 198 (4.38%) DV Cleared
8 196 (4.34%) CCNA
9 158 (3.50%) ITIL Foundation Certificate
10 124 (2.74%) CISSP
11 117 (2.59%) Computer Science Degree
12 115 (2.54%) Azure Certification
13 111 (2.46%) CCNP
14 107 (2.37%) A+ Certification
15 102 (2.26%) PMI Certification
16 96 (2.12%) DBS Check
17 86 (1.90%) PMP
18 77 (1.70%) MCSE
19 73 (1.62%) BPSS Clearance
20 71 (1.57%) Master's Degree
Quality Assurance & Compliance
1 546 (12.08%) SLA
2 204 (4.51%) ISO/IEC 27001
3 131 (2.90%) GDPR
4 124 (2.74%) Cyber Essentials
5 62 (1.37%) NIST
6 58 (1.28%) COBIT
7 53 (1.17%) QA
8 45 (1.00%) PCI DSS
9 44 (0.97%) Sarbanes-Oxley
10 41 (0.91%) Accessibility
11 40 (0.88%) Data Quality
12 30 (0.66%) GRC
13 25 (0.55%) ISO 9001
14 22 (0.49%) PMO
15 21 (0.46%) Cyber Essentials PLUS
16 20 (0.44%) ISO/IEC 20000
17 18 (0.40%) NCSC
18 15 (0.33%) ITGC
19 14 (0.31%) HIPAA
20 8 (0.18%) SOC 2
System Software
1 1,249 (27.63%) Active Directory
2 478 (10.58%) VMware Infrastructure
3 291 (6.44%) Hyper-V
4 89 (1.97%) vSphere
5 68 (1.50%) XenApp
6 64 (1.42%) Virtual Machines
6 64 (1.42%) XenDesktop
7 63 (1.39%) Firmware
7 63 (1.39%) Virtual Desktop
8 59 (1.31%) VMware ESXi
9 49 (1.08%) Docker
10 47 (1.04%) VirtualBox
11 18 (0.40%) Terminal Services
12 16 (0.35%) Virtual Servers
13 15 (0.33%) Microsoft App-V
14 11 (0.24%) IAG
15 6 (0.13%) BitLocker
15 6 (0.13%) VMware Workstation
16 4 (0.088%) Microsoft Virtual Server
16 4 (0.088%) pfSense
Systems Management
1 333 (7.37%) SCCM
2 324 (7.17%) Microsoft Intune
3 135 (2.99%) Terraform
4 117 (2.59%) Ansible
5 85 (1.88%) Kubernetes
6 79 (1.75%) WSUS
7 75 (1.66%) SCOM
8 71 (1.57%) Single Sign-On
9 35 (0.77%) Jamf Pro
9 35 (0.77%) Puppet
10 34 (0.75%) vCenter Server
11 29 (0.64%) Active Directory Federation Services
11 29 (0.64%) OpenSSO
12 28 (0.62%) NetBackup
13 21 (0.46%) FortiGate
13 21 (0.46%) Progress Chef
14 20 (0.44%) Nessus
15 19 (0.42%) ZABBIX
16 18 (0.40%) Backup Exec
17 14 (0.31%) Sysprep
Vendors
1 1,901 (42.06%) Microsoft
2 643 (14.23%) VMware
3 424 (9.38%) Cisco
4 352 (7.79%) ServiceNow
5 252 (5.58%) Citrix
6 193 (4.27%) Oracle
7 179 (3.96%) HP
8 141 (3.12%) Apple
9 133 (2.94%) Veeam
10 122 (2.70%) Dell
11 121 (2.68%) Meraki
12 109 (2.41%) IBM
13 97 (2.15%) SAP
14 80 (1.77%) Fortinet
15 78 (1.73%) Remedy
16 71 (1.57%) Palo Alto
17 64 (1.42%) Google
18 62 (1.37%) Sophos
19 60 (1.33%) Salesforce
20 56 (1.24%) Red Hat