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The first table below looks at the demand for ITIL skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited ITIL over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.
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3 months to 21 May 2013 |
Same period 2012 |
Same period 2011 |
| Information Technology Infrastructure Library (ITIL) |
| Rank |
26 |
32 |
33 |
| Rank change year-on-year |
|
| Permanent jobs citing ITIL |
7691 |
7021 |
6476 |
| As % of all permanent IT jobs located in the UK |
7.080% |
5.794% |
5.307% |
| As % of the Processes & Methodologies category |
9.270% |
7.772% |
7.205% |
| Number of salaries quoted |
6185 |
5748 |
5388 |
| Average salary |
£43,750 |
£42,500 |
£42,500 |
| Average salary % change year-on-year |
|
| 90% offered a salary of more than |
£25,000 |
£26,000 |
£26,900 |
| 10% offered a salary of more than |
£65,000 |
£65,000 |
£70,000 |
| UK excluding London average salary |
£40,000 |
£40,000 |
£40,000 |
All Processes & Methodologies UK |
Permanent IT job ads with a match in the Processes & Methodologies category |
82967 |
90341 |
89879 |
| As % of all permanent IT jobs located in the UK |
76.38% |
74.55% |
73.65% |
| Number of salaries quoted |
68059 |
76794 |
75193 |
| Average salary |
£45,000 |
£47,500 |
£47,500 |
| Average salary % change year-on-year |
|
| 90% offered a salary of more than |
£30,000 |
£30,000 |
£30,000 |
| 10% offered a salary of more than |
£70,000 |
£75,000 |
£75,000 |
| UK excluding London average salary |
£40,000 |
£41,000 |
£40,000 |
| % change year-on-year |
|
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ITIL Jobs Demand TrendThis chart provides the 3-month moving total of permanent IT jobs citing ITIL within the UK as a proportion of the total demand within the Processes & Methodologies category.
ITIL Salary TrendThis chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL within the UK.
ITIL Salary HistogramThis chart provides a salary histogram for IT jobs citing ITIL over the 3 months to 21 May 2013 within the UK.
ITIL Top 30 Job LocationsThe table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITIL within the UK over the 3 months to 21 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.
Location (Click each for more statistics) |
Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Average Salary Last 3 Months |
Average Salary % Change on Same Period Last Year |
| England |
+6 |
7189 |
£45,000 |
+5.88% |
| London |
+14 |
2786 |
£50,000 |
+5.26% |
| South East |
+5 |
1751 |
£42,500 |
-2.29% |
| City of London |
+10 |
757 |
£52,500 |
+10.52% |
| East of England |
+11 |
583 |
£42,500 |
- |
| Yorkshire |
+8 |
529 |
£35,000 |
-7.89% |
| Surrey |
+2 |
438 |
£45,000 |
-5.26% |
| West Midlands |
+7 |
433 |
£37,745 |
-1.96% |
| South West |
+5 |
402 |
£36,000 |
-4.00% |
| North West |
-1 |
400 |
£37,500 |
- |
| Berkshire |
+10 |
367 |
£45,000 |
- |
| Hampshire |
+12 |
352 |
£40,000 |
- |
| West Yorkshire |
+6 |
348 |
£32,500 |
-14.47% |
| East Midlands |
+9 |
272 |
£34,500 |
-1.42% |
| Leeds |
+2 |
265 |
£33,000 |
-17.50% |
| Buckinghamshire |
-1 |
229 |
£45,000 |
+26.76% |
| Scotland |
-4 |
207 |
£37,750 |
+11.02% |
| Milton Keynes |
-1 |
197 |
£42,500 |
+19.71% |
| Manchester |
-8 |
176 |
£37,500 |
+7.91% |
| Hertfordshire |
-6 |
168 |
£45,000 |
- |
| Cheshire |
+6 |
167 |
£39,000 |
-1.88% |
| Reading |
0 |
167 |
£39,500 |
-1.25% |
| Cambridgeshire |
+29 |
140 |
£42,500 |
+21.42% |
| West Sussex |
+4 |
134 |
£38,250 |
-15.00% |
| Birmingham |
-2 |
134 |
£45,000 |
-10.00% |
| Bedfordshire |
+7 |
132 |
£45,000 |
+11.11% |
| Wales |
-2 |
128 |
£37,500 |
+10.29% |
| North Yorkshire |
+32 |
113 |
£42,500 |
+102.38% |
| South Wales |
-3 |
106 |
£37,500 |
+10.29% |
| Cambridge |
+55 |
94 |
£42,500 |
-5.55% |
ITIL Top 30 Related IT SkillsFor the 6 months to 21 May 2013, IT jobs within the UK citing ITIL also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITIL.
ITIL Top Related IT Skills by CategoryFor the 6 months to 21 May 2013, IT jobs within the UK citing ITIL also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITIL. Up to 20 skills are shown per category.
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Cheshire
Experience of working in a client facing IT environment and working in an ITIL structured service environment... Essential Technical Skills: Experience of MS Windows desktop operating systems, MS...
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum + Pension, Bonus
Posted: 17 May 2013
Cambridge, Cambridgeshire
We are keen to hear from any applicants who have proven experience of providing 1 st /2 nd line technical support in a large windows 7/XP environment...
Cambridge Assessment
Salary: From £23,700 to £26,700 per annum
Posted: 7 May 2013
Newcastle Upon Tyne, Tyne and Wear
IT Helpdesk, - Newcastle upon Tyne - Windows, XP, 7, AD, MS Office - £14,000 - £16,000. A Windows, XP, 7, Server, AD, MS Office, ITIL IT Helpdesk Professional is...
Oscar Associates (UK) Ltd
Salary: £14000 - £16000 per annum + excellent benefits
Posted: 14 May 2013
Basingstoke, Hampshire
Undertake Support Activities as follows: ?To provide Incident Management: Incident logging and classification within the ITSM tool; provision of initial support with the goal of providing a satisfactory...
Capita Resourcing - Jobs at Capita
Salary: £17000.00 - £19500.00 per annum + benefits
Posted: 15 May 2013
Bristol, Avon
base understanding of SQL and for the purposes of this role, be able to learn new technologies and applications with ease. This opportunity sits within an ITIL based...
Candid8 Solutions
Salary: From £19,000 to £27,000 per annum + Excellent Benefits inc. Pension, H
Posted: 20 May 2013
City, London
IT Managed Services are looking for a recent graduate with a couple of year's experience working in a service provider or enterprise IT environment in service development,...
Networking People
Posted: 17 May 2013
Leicester, Leicestershire
A Windows, Server, Exchange , Active Directory, ITIL, SharePoint, SQL, IIS, Networking, Virtualisation Systems Engineer professional is required for this exciting support and projects role... Key skills required: Windows...
Oscar Associates (UK) Ltd
Salary: £25000 - £35000 per annum + Benefits
Posted: 20 May 2013
Nottinghamshire
The Helpdesk Support Analyst will be motivated by supporting client and eager to resolve technical issues surrounding Microsoft Operating Systems, Windows XP and Server. Any knowledge of Linux...
CV Screen Ltd
Salary: £0 - 19k per year + Plus £2k Shift Allowance
Posted: 20 May 2013
Doncaster, South Yorkshire
SKILLS: Service Desk Manager, Helpdesk Manager, Incident Manager, Active Directory, Windows, Unix, Citrix, VMWare, Microsoft Licensing Model, ITIL, Support & Process Management, Troubleshooting, Escalations, Incident analysis, Prioritsation, Customer Satisfaction,...
Vertical IT
Salary: £35000 - £38000 per annum + excellent benefits
Posted: 14 May 2013
Wilmslow, Cheshire
Service Delivery Manager - Wilmslow, Macclesfield, Knutsford - Windows, Server, Citrix, ITIL - £30,000 - £40,000... To be successful for the role you must be a Service Delivery Manager with...
Oscar Associates (UK) Ltd
Salary: £30000 - £40000 per annum
Posted: 17 May 2013
Peterborough, Cambridgeshire
ITIL Accredited (relevant intermediate modules desired) - Understanding of Service Management Methodologies and best practice - Experience of Service Desk working practices and the common principles Experience and Skills. - Demonstrable...
Kelway Ltd
Salary: From £17,500 to £20,000 per annum
Posted: 14 May 2013
Peterborough, Cambridgeshire
ITIL Accredited (relevant intermediate modules desired) -Understanding of Service Management Methodologies and best practice... -Good communication and negotiation skills (verbal8 and written) -Advanced Microsoft Office knowledge - Word, Excel,...
Kelway Ltd
Salary: From £17,000 to £20,000 per annum plus £2,000 Shift allowance
Posted: 15 May 2013
Woking, Surrey
Service Desk Analystt with 6 months+ experience on a Service Desk, Microsoft Windows XP, Microsoft Office and service management system is required by my client based in Woking.
Circle Recruitment
Salary: £16000 - £18000 per annum + Benefits
Posted: 16 May 2013
Woking, Surrey
An exciting company based just outside of Woking is looking for a talented support analyst to join their team to work on high-profile and fast paced projects...
set2recruit
Salary: From £28,000 to £32,000 per annum
Posted: 16 May 2013
Central London / West End
Essential requirements: *Experience as a team leader/senior/strong 2nd line support *Understanding the ITIL environment *Call logging (servicenow desirable) *1st and 2nd line support *Diagnose hardware and...
Marcus Donald People
Salary: £22000 to £26000 per annum
Posted: 20 May 2013
Salford, Lancashire
IT Services ITIL Analyst required for our financial services client. You will be working within the Service Delivery Team, you will be actively involved in the conception and...
FT Select
Salary: From £20,000 to £25,000 per annum
Posted: 16 May 2013
Woking, Surrey
Minimum of 3 years supporting and administrating windows-based 3rd party applications in a production environment - Minimum 3 year troubleshooting and testing 3rd party applications and project deployments -...
Brightred Resourcing Limited
Salary: £40,000 per annum
Posted: 17 May 2013
Manchester, Lancashire
You must have worked on service transition projects, PMO projects and ideally in an ITIL environment. If you have ITIL qualifications then that would be a bonus... As...
Circle Recruitment
Salary: £20000 - £26000 per annum + Benefits + Bonus
Posted: 15 May 2013
Manchester, Lancashire
IT Infrastructure Manager with hands on experience of 3rd line infrastructure support in Microsoft Server 2003/2008, Microsoft SCCM, VMware, Active Directory, Exchange Server and Cisco is required...
Circle Recruitment
Salary: £35000 - £42000 per annum + Benefits + Bonus
Posted: 15 May 2013
Leeds, West Yorkshire
The successful Senior Service Support Analyst will come from a strong IT Support background, possessing good knowledge of all common Microsoft and apple products and applications... Strong understanding...
4it Recruitment Ltd
Salary: £Excellent + Benefits
Posted: 14 May 2013
Manchester, Lancashire
Working within the Service Delivery Team, you will be actively involved in the conception and Service Transition of new IT Services. At the project conception, you will influence...
Adria Solutions Ltd
Salary: £20000 - £26000 per annum + Benefits
Posted: 15 May 2013
Manchester, Lancashire
Working within the Service Delivery Team, you will be actively involved in the conception and Service Transition of new IT Services. At the project conception, you will influence...
Adria Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 15 May 2013
London
The Role *Service Delivery Management within a Cisco environment *Drive the company's service department to continually better its performance *Senior service management role, assisting with the management...
Energize Recruitment Solutions Ltd
Salary: £55000 - £60000 per annum + +Benefits + £20k Bonus
Posted: 16 May 2013
Newbury, Berkshire
To be suitable for this role you will need technical skills/knowledge in troubleshooting as many of the following as possible: - Microsoft Windows (XP,Windows 7) - MS Office...
Evolution Recruitment Solutions
Salary: 26,000 - 29,000 + benefits
Posted: 16 May 2013
Richmond, Surrey
You will come from a structured and mature (ITIL) technical environment... Senior Windows Engineer's core tech skills; Active Directory ( large scale, global, multi-Forests) Scripting (Powershell), and...
Refreshing Recruitment
Salary: £48000 - £50000 per annum + on-call + bens
Posted: 15 May 2013
West Sussex
Desirable experience/qualities: - Windows XP, Windows 7 - Windows Server 2003/2008 - Active Directory - IT Hardware knowledge - MS Office 2007/2010 - Windows Mobile / CE - Apple Macs, iPads, iPhones, Blackberry -...
Sanderson
Salary: £32000 - £35000 per annum + benefits
Posted: 2 May 2013
South West London
You will demonstrate experience of working with thefollowing; Windows 7, Office 2010/365, Outlook, Lync/Communicator, Citrix andVPN, standard PC software, Lenevo PC/Laptops, print, plot, fax and...
DONG Energy Power UK
Salary: From £18,000 to £23,000 per annum
Posted: 20 May 2013
City, London
3RD Line Server/Infrastructure Support Analyst / Window 2008 R2 / Microsoft SQL Server 2008... Proficient in Microsoft SQL Server 2005/2008 and managing multiple SQL standalone and clustered servers.
MBA Ltd
Posted: 15 May 2013
Southampton, Hampshire
You will have experience with SQL Scripting across a SQL Server or Oracle Database platform whilst also having a knowledge of Windows Operating Systems and Unix or Linux.
Redrock Consulting Ltd
Salary: £32000 - £40000 per annum + Excellent Benefits
Posted: 20 May 2013
Edinburgh, Midlothian
The successful candidate for this position will have good experience working with Windows and Unix systems and should have a background supporting a number of applications, ideally within...
Aston Carter
Salary: £35000 - £50000 per annum
Posted: 14 May 2013
Reading, Berkshire
SC or DV Security Cleared Senior Service Desk Technical Remote Specialist III... Overview: This is a senior role within a Service Desk team; There will be a requirement...
Polar Recruitment
Salary: £0000 - £9999 per annum + Excellent benefits Package
Posted: 20 May 2013
Cardiff, South Glamorgan
The successful candidate will be part of a large service desk team working to ITIL standards. This is a fast paced environment working to set SLA's working...
Atos
Posted: 23 April 2013
East London
To provide Third Line Windows support to the business... Incident and Problem management our infrastructure. Drive operational excellence and maintain SLA to the business... Microsoft - In depth experience...
Coral Racing Ltd
Salary: From £35,000 to £43,000 per annum
Posted: 10 May 2013
Leicester, Leicestershire
Service Delivery Manager required to work for leading organisation in Leicestershire. The successful Service Delivery Manager will be ITIL Foundation certified, and will come from an extensive Service...
4it Recruitment Ltd
Salary: Up to £33,500 per annum plus benefits
Posted: 16 May 2013
West Yorkshire
Accountable for all aspects of Change Management and Configuration Management DESIRED SKILLS & EXPERIENCE. - Experience with a Service Management organisation - ITIL Service Management - Foundation - Good communication skills (verbal and...
Assured Recruitment Solutions
Salary: £80 - 120 per day
Posted: 20 May 2013
Chertsey, Surrey
Practical knowledge of Windows 7, Windows Server 2008, AD, DNS, VLANs, Firewalls, VMware, Security systems and Comms Rooms - Configuration and administration of the Service Desk system (Sunrise) - Strong...
Connectus
Salary: £48000 - £55000 per annum
Posted: 15 May 2013
Leeds, West Yorkshire
As the successful Infrastructure Manager you will play a key role in bringing the IT service strategy to fruition with good project management skills and a track record...
Vertical IT
Salary: £35000 - £38000 per annum + excellent benefits
Posted: 14 May 2013
Leeds, West Yorkshire
This 2nd Line Support Analyst role is for someone with an excellent understanding of 2nd line support in an fast paced environment. An individual looking for progression and...
Rullion IT Plus
Salary: £28000 - £32000 per annum + 5% Bonus + Benefits
Posted: 15 May 2013
London
The Release Analyst will be responsible for the running of ITIL Service Management processes change, release & deployment and service asset & configuration manager... Release Analysts must be ITIL Certified,...
Harvey Nash plc
Salary: £35000 - £40000 per annum + excellent bens
Posted: 17 May 2013
South West London
You will need to be a Windows Server environment expert with Active Directory (2003/2008 pref.) as well as a Cisco networking, firewall and WAN guru holding a...
Evolution Recruitment Solutions
Salary: 40-50k plus benefits
Posted: 16 May 2013
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