Problem Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 356 343 429
Rank change year-on-year -13 +86 -31
Permanent jobs citing Problem Management 756 1,046 1,296
As % of all permanent jobs advertised in the UK 0.77% 1.00% 0.84%
As % of the Processes & Methodologies category 0.90% 1.05% 0.88%
Number of salaries quoted 530 717 901
10th Percentile £30,000 £30,500 £27,750
25th Percentile £39,250 £37,500 £36,250
Median annual salary (50th Percentile) £50,500 £47,500 £50,000
Median % change year-on-year +6.32% -5.00% +7.53%
75th Percentile £67,500 £63,750 £65,000
90th Percentile £86,375 £77,500 £78,750
UK excluding London median annual salary £48,500 £42,500 £45,000
% change year-on-year +14.12% -5.56% -

All Process and Methodology Skills
UK

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,305 100,095 147,310
As % of all permanent jobs advertised in the UK 85.99% 95.64% 95.57%
Number of salaries quoted 59,591 58,745 83,129
10th Percentile £29,000 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £62,000 £60,000
Median % change year-on-year -11.29% +3.33% +9.09%
75th Percentile £72,500 £82,500 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

3-month moving average salary quoted in jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

Salary distribution for jobs citing Problem Management over the 6 months to 27 April 2024.

Salary histogram for Problem Management in the UK

Problem Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -8 679 £50,500 +5.76% 137
UK excluding London -11 520 £48,500 +14.12% 107
Work from Home +41 339 £55,000 +4.76% 50
London +4 210 £65,000 +13.04% 34
South East +25 160 £47,500 +11.76% 35
North of England +31 139 £50,000 +14.10% 29
Midlands -14 97 £50,000 +11.11% 17
West Midlands -1 66 £52,500 +14.13% 11
North West -27 66 £57,500 +27.78% 15
Yorkshire +90 48 £47,500 +11.11% 10
South West -7 48 £42,500 +15.60% 12
East Midlands -12 31 £48,500 +14.12% 6
North East +18 25 £40,849 -22.19% 5
East of England -21 25 £45,000 -17.05% 11
Scotland -69 23 £55,000 - 4
Wales +25 20 £51,500 +66.13% 1
Isle of Man - 6 £36,000 -
Northern Ireland - 3 - - 1

Problem Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (6.22%) Microsoft Exchange
2 27 (3.57%) SharePoint
3 23 (3.04%) SAS
4 7 (0.93%) JBoss
5 6 (0.79%) Exchange Server 2000
6 5 (0.66%) Confluence
7 3 (0.40%) IBM Notes
7 3 (0.40%) IIS
8 2 (0.26%) Apache
8 2 (0.26%) Apache Spark
8 2 (0.26%) Tomcat
8 2 (0.26%) WebLogic
8 2 (0.26%) WebSphere
9 1 (0.13%) Oracle Spatial
Applications
1 54 (7.14%) Microsoft Office
2 27 (3.57%) Microsoft Excel
3 9 (1.19%) Microsoft PowerPoint
4 4 (0.53%) MS Visio
5 1 (0.13%) Spreadsheet
Business Applications
1 13 (1.72%) NEC Housing
2 6 (0.79%) Aladdin
2 6 (0.79%) Dynamics CRM
2 6 (0.79%) thinkFolio
3 5 (0.66%) Remedy ITSM
3 5 (0.66%) Temenos T24
4 4 (0.53%) Dynamics NAV
5 3 (0.40%) Oracle ERP
6 2 (0.26%) Elite 3E
6 2 (0.26%) SAP EWM
7 1 (0.13%) Carpe Diem
7 1 (0.13%) Oracle EBS
Cloud Services
1 196 (25.93%) Azure
2 178 (23.54%) Microsoft 365
3 58 (7.67%) Power Platform
4 38 (5.03%) AWS
5 32 (4.23%) SaaS
6 31 (4.10%) Entra ID
7 30 (3.97%) GCP
8 27 (3.57%) Azure DevOps
8 27 (3.57%) Dynamics 365
8 27 (3.57%) PowerApps
9 25 (3.31%) Azure Logic Apps
9 25 (3.31%) IaaS
10 22 (2.91%) PaaS
11 17 (2.25%) Azure Monitor
11 17 (2.25%) OpenShift
12 15 (1.98%) Azure Data Factory
13 14 (1.85%) Azure Service Bus
13 14 (1.85%) Serverless
14 13 (1.72%) Power Automate
15 12 (1.59%) Azure Functions
Communications & Networking
1 61 (8.07%) Firewall
2 50 (6.61%) DNS
3 33 (4.37%) LAN
4 29 (3.84%) VPN
5 27 (3.57%) DHCP
6 24 (3.17%) WAN
6 24 (3.17%) Wireless
7 23 (3.04%) Remote Desktop
8 18 (2.38%) SAN
9 15 (1.98%) TCP/IP
10 14 (1.85%) Internet
11 11 (1.46%) Wi-Fi
12 8 (1.06%) VoIP
13 7 (0.93%) VLAN
14 6 (0.79%) SD-WAN
14 6 (0.79%) Wireshark
15 5 (0.66%) Network Security
15 5 (0.66%) WLAN
16 4 (0.53%) 5G
16 4 (0.53%) IP Telephony
Database & Business Intelligence
1 35 (4.63%) SQL Server
2 31 (4.10%) Relational Database
3 27 (3.57%) MySQL
4 23 (3.04%) Power BI
5 20 (2.65%) RDBMS
6 16 (2.12%) Oracle Database
7 14 (1.85%) MongoDB
7 14 (1.85%) PostgreSQL
8 13 (1.72%) Oracle Database 12c
9 10 (1.32%) Azure SQL Database
10 6 (0.79%) Data Lake
10 6 (0.79%) Data Warehouse
11 4 (0.53%) SQL Server Integration Services
12 2 (0.26%) Apache Cassandra
12 2 (0.26%) Big Data
12 2 (0.26%) Hadoop
12 2 (0.26%) Metadata
12 2 (0.26%) Qlik Sense
12 2 (0.26%) Tableau
13 1 (0.13%) SAS EBI
Development Applications
1 20 (2.65%) Jenkins
2 17 (2.25%) IBM UrbanCode
3 12 (1.59%) JIRA
4 4 (0.53%) Bitbucket
4 4 (0.53%) Postman
4 4 (0.53%) Visual Studio
5 3 (0.40%) Git
6 1 (0.13%) Mercurial
6 1 (0.13%) MSI
6 1 (0.13%) Snyk
General
1 305 (40.34%) Social Skills
2 236 (31.22%) Finance
3 116 (15.34%) Analytical Skills
4 49 (6.48%) Law
5 44 (5.82%) Banking
6 39 (5.16%) Inclusion and Diversity
7 31 (4.10%) Legal
8 28 (3.70%) Public Sector
9 27 (3.57%) Presentation Skills
10 25 (3.31%) Organisational Skills
11 20 (2.65%) Local Government
12 17 (2.25%) Telecoms
13 16 (2.12%) Back Office
13 16 (2.12%) Documentation Skills
13 16 (2.12%) Retail
14 13 (1.72%) Financial Institution
14 13 (1.72%) Police
15 12 (1.59%) Investment Banking
16 11 (1.46%) Manufacturing
17 10 (1.32%) Games
Job Titles
1 161 (21.30%) Analyst
2 107 (14.15%) Senior
3 85 (11.24%) Service Manager
4 68 (8.99%) Support Engineer
5 66 (8.73%) IT Manager
6 59 (7.80%) Support Analyst
7 56 (7.41%) IT Support
8 53 (7.01%) Infrastructure Engineer
9 47 (6.22%) Developer
10 42 (5.56%) Lead
11 40 (5.29%) IT Services Manager
12 38 (5.03%) IT Analyst
13 37 (4.89%) DBA
13 37 (4.89%) Problem Manager
14 34 (4.50%) Administrator
15 32 (4.23%) Oracle DBA
16 27 (3.57%) Senior Analyst
17 26 (3.44%) Service Analyst
18 25 (3.31%) IT Support Analyst
18 25 (3.31%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 27 (3.57%) Web Services
2 25 (3.31%) .NET
3 22 (2.91%) AngularJS
3 22 (2.91%) CSS
3 22 (2.91%) HTML
3 22 (2.91%) Twitter Bootstrap
4 5 (0.66%) REST
5 4 (0.53%) JSON
5 4 (0.53%) Middleware
5 4 (0.53%) YAML
6 3 (0.40%) .NET Framework
6 3 (0.40%) ARM Templates
6 3 (0.40%) AWS CDK
6 3 (0.40%) EDI
6 3 (0.40%) RESTful
6 3 (0.40%) Software Packaging
7 2 (0.26%) Node.js
8 1 (0.13%) .NET Core
8 1 (0.13%) Flutter
8 1 (0.13%) OpenLayers
Miscellaneous
1 96 (12.70%) Management Information System
2 40 (5.29%) Self-Motivation
3 39 (5.16%) CMDB
4 32 (4.23%) Data Centre
5 29 (3.84%) Driving Licence
5 29 (3.84%) Product Ownership
6 23 (3.04%) Legacy Systems
7 20 (2.65%) PKI
8 18 (2.38%) Enterprise Software
9 17 (2.25%) Clustering
9 17 (2.25%) Cyber Threat
9 17 (2.25%) Public Cloud
10 15 (1.98%) Hedge funds
11 13 (1.72%) Enterprise Cloud
12 11 (1.46%) Replication
13 10 (1.32%) Security Operations Centre
14 8 (1.06%) Hybrid Cloud
15 7 (0.93%) Cyber Kill Chain
16 6 (0.79%) Cyber Defence
16 6 (0.79%) Onboarding
Operating Systems
1 243 (32.14%) Windows
2 96 (12.70%) Windows Server
3 87 (11.51%) Linux
4 46 (6.08%) Unix
4 46 (6.08%) Windows 10
5 32 (4.23%) Windows Server 2012
6 28 (3.70%) Windows 7
7 24 (3.17%) Windows Server 2016
8 22 (2.91%) Windows Server 2019
9 10 (1.32%) Android
10 9 (1.19%) AIX
10 9 (1.19%) Apple iOS
11 6 (0.79%) Mac OS
12 4 (0.53%) Red Hat Enterprise Linux
12 4 (0.53%) Windows Server 2008
13 3 (0.40%) CentOS
13 3 (0.40%) Windows Server 2003
13 3 (0.40%) zOS
14 2 (0.26%) Ubuntu
14 2 (0.26%) Windows 8
Processes & Methodologies
1 432 (57.14%) ITIL
2 278 (36.77%) Service Management
3 276 (36.51%) Change Management
4 225 (29.76%) Incident Management
5 159 (21.03%) Customer Service
6 153 (20.24%) ITSM
7 149 (19.71%) Service Delivery
8 144 (19.05%) Problem-Solving
9 124 (16.40%) Continuous Improvement
10 120 (15.87%) Root Cause Analysis
11 117 (15.48%) Agile
12 94 (12.43%) DevOps
13 79 (10.45%) Cybersecurity
14 72 (9.52%) Infrastructure Engineering
15 69 (9.13%) Roadmaps
16 68 (8.99%) Mentoring
17 63 (8.33%) Trend Analysis
18 54 (7.14%) Process Improvement
19 51 (6.75%) Configuration Management
19 51 (6.75%) Project Management
Programming Languages
1 102 (13.49%) SQL
2 78 (10.32%) PowerShell
3 42 (5.56%) Python
4 28 (3.70%) C#
5 21 (2.78%) Bash
6 17 (2.25%) Groovy
7 14 (1.85%) Java
8 11 (1.46%) ActionScript
9 10 (1.32%) VB
10 8 (1.06%) T-SQL
11 6 (0.79%) Perl
12 3 (0.40%) JCL
12 3 (0.40%) TypeScript
13 2 (0.26%) C++
13 2 (0.26%) JavaScript
13 2 (0.26%) Kotlin
13 2 (0.26%) PL/SQL
13 2 (0.26%) Shell Script
13 2 (0.26%) Swift
14 1 (0.13%) C
Qualifications
1 138 (18.25%) Degree
2 95 (12.57%) Security Cleared
3 54 (7.14%) SC Cleared
4 43 (5.69%) ITIL Certification
5 25 (3.31%) Cisco Certification
6 24 (3.17%) CCNA
6 24 (3.17%) CISSP
7 19 (2.51%) Microsoft Certification
8 18 (2.38%) CISM
9 17 (2.25%) ITIL Foundation Certificate
10 16 (2.12%) HNC
11 13 (1.72%) Oracle Certification
12 11 (1.46%) Azure Certification
12 11 (1.46%) Computer Science Degree
12 11 (1.46%) DV Cleared
13 10 (1.32%) CRISC
13 10 (1.32%) GIAC
13 10 (1.32%) ISSMP
14 8 (1.06%) VMware Certified Professional (VCP)
15 7 (0.93%) A+ Certification
Quality Assurance & Compliance
1 111 (14.68%) SLA
2 38 (5.03%) ISO/IEC 27001
3 20 (2.65%) PCI DSS
4 16 (2.12%) Accessibility
5 15 (1.98%) COBIT
6 12 (1.59%) Cyber Essentials
6 12 (1.59%) GDPR
7 10 (1.32%) Data Quality
8 8 (1.06%) NIST
9 7 (0.93%) NCSC
9 7 (0.93%) SOC 1
10 6 (0.79%) GRC
10 6 (0.79%) QA
11 5 (0.66%) HIPAA
12 4 (0.53%) ISO 9001
12 4 (0.53%) ITGC
12 4 (0.53%) PMO
13 3 (0.40%) ISO 14000
14 1 (0.13%) ISO/IEC 20000
14 1 (0.13%) SOC 2
System Software
1 149 (19.71%) Active Directory
2 58 (7.67%) VMware Infrastructure
3 25 (3.31%) VMware ESXi
4 20 (2.65%) Hyper-V
5 18 (2.38%) vSphere
6 10 (1.32%) OpenSSH
6 10 (1.32%) Virtual Desktop
6 10 (1.32%) XenApp
7 7 (0.93%) Terminal Services
8 3 (0.40%) NFS
8 3 (0.40%) Time Sharing Option
9 2 (0.26%) Docker
10 1 (0.13%) Citrix Hypervisor
10 1 (0.13%) DFS Replication
Systems Management
1 62 (8.20%) Microsoft Intune
2 58 (7.67%) SCCM
3 30 (3.97%) Ansible
4 27 (3.57%) Terraform
5 22 (2.91%) vCenter Server
6 17 (2.25%) Progress Chef
7 10 (1.32%) IBM BigFix
7 10 (1.32%) PowerCLI
8 9 (1.19%) AirWatch
9 7 (0.93%) SCOM
10 6 (0.79%) CSIRT
11 4 (0.53%) Active Directory Federation Services
11 4 (0.53%) Microsoft Clustering
12 3 (0.40%) Kubernetes
13 2 (0.26%) Single Sign-On
14 1 (0.13%) Failover Clustering
14 1 (0.13%) McAfee ePO
14 1 (0.13%) Opsgenie
14 1 (0.13%) Tivoli Storage Manager
14 1 (0.13%) vRealize
Vendors
1 232 (30.69%) Microsoft
2 100 (13.23%) VMware
3 78 (10.32%) ServiceNow
4 56 (7.41%) Oracle
5 45 (5.95%) Dell
6 42 (5.56%) HP
7 39 (5.16%) Cisco
8 34 (4.50%) IBM
9 32 (4.23%) Citrix
10 30 (3.97%) Google
11 19 (2.51%) iManage
12 16 (2.12%) Remedy
13 13 (1.72%) Aderant
13 13 (1.72%) NEC
14 12 (1.59%) Bloomberg
15 11 (1.46%) Symantec
16 10 (1.32%) Alibaba
16 10 (1.32%) Apple
16 10 (1.32%) SolarWinds
17 9 (1.19%) SAP