The table below looks at the prevalence of the term IVR in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited IVR over the 3 months to 28 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
28 May 2016
Same period 2015 Same period 2014
Interactive Voice Response (IVR)
Rank 763 782 840
Rank change year-on-year
+19 +58
Permanent jobs citing IVR 146 183 174
As % of all permanent IT jobs located in the UK 0.15% 0.17% 0.15%
As % of the Miscellaneous category 0.35% 0.42% 0.36%
Number of salaries quoted 96 131 137
Median salary £45,000 £62,500 £44,500
Median salary % change year-on-year
-28.00% +40.44%
90% offered a salary of more than £28,250 £33,000 £32,500
10% offered a salary of more than £72,500 £156,000 £62,500
UK excluding London median salary £41,500 £55,000 £44,000
% change year-on-year
-24.54% +25.00%

The following table is for comparison with the above and provides statistics for the entire Miscellaneous category in permanent jobs advertised across the UK.

Miscellaneous Category
UK
Permanent IT job ads with a match in the
Miscellaneous category
41812 43965 48725
As % of all permanent IT jobs located in the UK 41.95% 40.68% 41.19%
Number of salaries quoted 33999 34780 39092
Median salary £50,000 £47,500 £47,500
Median salary % change year-on-year
+5.26% -
90% offered a salary of more than £28,500 £27,500 £28,000
10% offered a salary of more than £77,500 £75,000 £75,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

IVR
Jobs Demand Trend

The demand trend of job ads citing IVR as a proportion of all IT jobs with a match in the Miscellaneous category.

IVR Jobs Demand Trend in the UK

IVR
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IVR within the UK.

IVR Salary Trend in the UK

IVR
Salary Histogram

This chart provides a salary histogram for IT jobs citing IVR over the 3 months to 28 May 2016 within the UK.

IVR Salary Histogram in the UK

IVR
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IVR within the UK over the 3 months to 28 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 129 £45,000 -18.18% 16
South East +10 34 £42,500 -15.00% 3
London +34 29 £70,000 -6.66% 6
South West +22 21 £32,500 +3.17%
Yorkshire +6 14 £45,000 +11.11% 1
Somerset - 14 £40,000 -
Berkshire +11 13 £66,250 +32.50%
Reading +25 12 £65,000 -
West Midlands -22 12 £47,000 -14.54% 1
North West +6 9 £80,000 +6.66% 4
Buckinghamshire - 8 £30,000 - 1
High Wycombe - 8 £30,000 -
Surrey -1 7 £45,000 -30.76% 1
East of England +24 6 £40,000 -27.27% 1
Hampshire +18 6 £42,500 +6.25% 1
West Yorkshire +5 6 - -
Scotland -1 6 £42,500 - 2
Bradford - 6 - -
City of London +53 5 £70,000 +12.00% 3
North Yorkshire +8 5 £43,750 +53.50% 1
Manchester -16 5 £55,000 -26.66% 3
Clevedon - 5 £40,000 -
Birmingham -16 4 £45,000 -43.75%
York - 4 £42,500 - 1
Hertfordshire +15 3 - -
Welwyn Garden City +13 3 - -
Hull 0 3 £47,500 -13.63%
East Yorkshire -1 3 £47,500 -13.63%
Basingstoke -6 3 £30,000 +5.26%
Warwickshire -10 3 £55,000 - 1

IVR
Top 30 Related IT Skills

For the 6 months to 28 May 2016, IT jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for IVR.

1 115 (47.72%) Cisco
2 103 (42.74%) VoIP
3 97 (40.25%) Telecoms
4 90 (37.34%) WAN
5 80 (33.20%) Avaya
6 77 (31.95%) Microsoft
6 77 (31.95%) LAN
7 67 (27.80%) ITIL
8 57 (23.65%) Cisco Certification
8 57 (23.65%) Firewall
9 56 (23.24%) Linux
10 54 (22.41%) TCP/IP
11 50 (20.75%) CTI
11 50 (20.75%) VMware
12 43 (17.84%) Unified Communications
13 41 (17.01%) MS Excel
14 40 (16.60%) Windows
14 40 (16.60%) Verint
15 39 (16.18%) Project Management
16 37 (15.35%) Internet
16 37 (15.35%) Cisco UCCE
17 36 (14.94%) Presales
17 36 (14.94%) SLA
18 35 (14.52%) PBX
18 35 (14.52%) Finance
18 35 (14.52%) IP Telephony
18 35 (14.52%) Degree
19 34 (14.11%) Network Security
19 34 (14.11%) VMware Infrastructure
19 34 (14.11%) SQL

IVR
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (9.13%) CMS
2 18 (7.47%) Skype for Business
3 6 (2.49%) MS Exchange
3 6 (2.49%) WebSphere
4 4 (1.66%) Confluence
5 3 (1.24%) Blackberry Enterprise Server
6 2 (0.83%) Apache
6 2 (0.83%) Tomcat
7 1 (0.41%) SAS
7 1 (0.41%) SharePoint
Applications
1 41 (17.01%) MS Excel
2 22 (9.13%) MS Office
3 14 (5.81%) MS Visio
4 2 (0.83%) MS Project
5 1 (0.41%) Spreadsheet
Business Applications
1 3 (1.24%) SAP Oil and Gas
2 2 (0.83%) Payment Gateway
3 1 (0.41%) SAP IS-U
Cloud Services
1 6 (2.49%) IBM PureFlex
2 3 (1.24%) Cloud Computing
3 1 (0.41%) Amazon AWS
3 1 (0.41%) Microsoft Azure
3 1 (0.41%) SaaS
Communications & Networking
1 103 (42.74%) VoIP
2 90 (37.34%) WAN
3 77 (31.95%) LAN
4 57 (23.65%) Firewall
5 54 (22.41%) TCP/IP
6 50 (20.75%) CTI
7 43 (17.84%) Unified Communications
8 37 (15.35%) Internet
9 35 (14.52%) IP Telephony
9 35 (14.52%) PBX
10 34 (14.11%) Network Security
11 32 (13.28%) VPN
12 30 (12.45%) Wireless
13 21 (8.71%) MPLS
14 20 (8.30%) Cisco IPT
14 20 (8.30%) H.323
14 20 (8.30%) Wi-Fi
15 19 (7.88%) PABX
15 19 (7.88%) SSL
16 18 (7.47%) MGCP
Database & Business Intelligence
1 25 (10.37%) SQL Server
2 11 (4.56%) MySQL
2 11 (4.56%) Relational Database
3 3 (1.24%) Oracle Database
4 2 (0.83%) MS Access
5 1 (0.41%) Data Warehouse
5 1 (0.41%) Informix
5 1 (0.41%) MongoDB
5 1 (0.41%) OLAP
5 1 (0.41%) RDBMS
Development Applications
1 14 (5.81%) JIRA
2 13 (5.39%) Subversion
3 10 (4.15%) Bugzilla
3 10 (4.15%) Git (software)
4 2 (0.83%) Oracle APEX
5 1 (0.41%) Toad
General
1 97 (40.25%) Telecoms
2 35 (14.52%) Finance
3 6 (2.49%) Banking
3 6 (2.49%) Marketing
4 5 (2.07%) Back Office
4 5 (2.07%) Games
4 5 (2.07%) Retail
5 4 (1.66%) Front Office
5 4 (1.66%) Legal
5 4 (1.66%) Manufacturing
6 3 (1.24%) Electronics
6 3 (1.24%) Multimedia
6 3 (1.24%) Publishing
7 2 (0.83%) Investment Banking
8 1 (0.41%) Billing
8 1 (0.41%) Retail Banking
Job Titles
1 29 (12.03%) Architect
2 25 (10.37%) Analyst
2 25 (10.37%) Voice Engineer
3 22 (9.13%) Consultant
4 20 (8.30%) Mitel Engineer
5 19 (7.88%) Cisco Engineer
6 16 (6.64%) Network Engineer
6 16 (6.64%) Project Manager
7 13 (5.39%) Voice Network Engineer
7 13 (5.39%) VoIP Engineer
8 12 (4.98%) Technical Leader
9 11 (4.56%) Communications Analyst
9 11 (4.56%) Support Engineer
10 10 (4.15%) Mitel Support
10 10 (4.15%) Mitel VoIP Engineer
10 10 (4.15%) Test Engineer
10 10 (4.15%) VoIP Support Engineer
11 9 (3.73%) Network Manager
11 9 (3.73%) Senior Cisco Engineer
11 9 (3.73%) Senior Network Engineer
Libraries, Frameworks & Software Standards
1 21 (8.71%) VXML
2 9 (3.73%) .NET
2 9 (3.73%) HTML
3 8 (3.32%) Web Services
4 6 (2.49%) CSS
4 6 (2.49%) SOAP
4 6 (2.49%) XML
5 4 (1.66%) Middleware
5 4 (1.66%) REST
5 4 (1.66%) RFC 2833
5 4 (1.66%) WebSphere MQ
6 3 (1.24%) .NET Framework
6 3 (1.24%) ASP.NET
6 3 (1.24%) JTAPI
6 3 (1.24%) TAPI
7 2 (0.83%) DHTML
7 2 (0.83%) JSON
7 2 (0.83%) UDDI
7 2 (0.83%) WSDL
7 2 (0.83%) XSLT
Miscellaneous
1 24 (9.96%) Analytical Skills
2 21 (8.71%) Management Information System
3 17 (7.05%) Handset
4 14 (5.81%) Social Media
5 13 (5.39%) Mobile App
6 12 (4.98%) Data Centre
7 10 (4.15%) Computer Science
7 10 (4.15%) Video Conferencing
8 8 (3.32%) Hybrid Cloud
9 7 (2.90%) Smart Meter
10 6 (2.49%) Replication
10 6 (2.49%) Streaming Music
11 5 (2.07%) Clustering
11 5 (2.07%) Mathematics
12 4 (1.66%) Client/Server
12 4 (1.66%) Mobile Computing
13 3 (1.24%) Driving Licence
13 3 (1.24%) Performance Metrics
14 2 (0.83%) Mobile Payment
14 2 (0.83%) User Experience
Operating Systems
1 56 (23.24%) Linux
2 40 (16.60%) Windows
3 18 (7.47%) Windows Server
4 14 (5.81%) Unix
5 7 (2.90%) Red Hat Enterprise Linux
6 5 (2.07%) Windows Server 2008
7 3 (1.24%) Windows NT
8 1 (0.41%) CentOS
8 1 (0.41%) Windows Server 2012
Processes & Methodologies
1 67 (27.80%) ITIL
2 39 (16.18%) Project Management
3 36 (14.94%) Presales
4 30 (12.45%) Disaster Recovery
5 26 (10.79%) Service Delivery
6 22 (9.13%) Agile Software Development
7 21 (8.71%) E-Commerce
8 20 (8.30%) Continuous Improvement
9 19 (7.88%) Capacity Planning
10 18 (7.47%) Analytics
10 18 (7.47%) PRINCE2
11 16 (6.64%) Speech Recognition
12 14 (5.81%) Capacity Management
12 14 (5.81%) CRM
12 14 (5.81%) High Availability
12 14 (5.81%) Line Management
12 14 (5.81%) Load Balancing
13 13 (5.39%) Mentoring
14 12 (4.98%) Software Engineering
14 12 (4.98%) WFM
Programming Languages
1 34 (14.11%) SQL
2 12 (4.98%) T-SQL
3 11 (4.56%) C
4 4 (1.66%) Java
5 2 (0.83%) C++
5 2 (0.83%) JavaScript
6 1 (0.41%) Bash Shell
6 1 (0.41%) C#
6 1 (0.41%) PHP
6 1 (0.41%) PL/1
6 1 (0.41%) VB
6 1 (0.41%) VBA
Qualifications
1 57 (23.65%) Cisco Certification
2 35 (14.52%) Degree
3 34 (14.11%) CCNA
4 31 (12.86%) CCNP
5 12 (4.98%) Security Cleared
6 8 (3.32%) CCNP Voice
7 7 (2.90%) CCVP
8 6 (2.49%) MCP
8 6 (2.49%) Microsoft Certified Architect
9 4 (1.66%) PRINCE2 Certification
10 3 (1.24%) Avaya Certification
10 3 (1.24%) CCIE
11 1 (0.41%) A+ Certification
11 1 (0.41%) ITIL Certification
Quality Assurance & Compliance
1 36 (14.94%) SLA
2 17 (7.05%) PCI DSS
3 15 (6.22%) QA
4 5 (2.07%) ISO/IEC 27001
5 4 (1.66%) Sarbanes-Oxley
6 2 (0.83%) Data Quality
6 2 (0.83%) PA-DSS
System Software
1 34 (14.11%) VMware Infrastructure
2 20 (8.30%) Active Directory
3 17 (7.05%) vSphere
4 1 (0.41%) KVM
4 1 (0.41%) VirtualBox
Systems Management
1 37 (15.35%) Cisco UCCE
2 33 (13.69%) Cisco CUCM
3 25 (10.37%) Cisco UCCX
4 7 (2.90%) Cisco IPCC
5 5 (2.07%) Systems Management Server (SMS)
6 3 (1.24%) AirWatch
7 1 (0.41%) Nagios
7 1 (0.41%) OSSEC
7 1 (0.41%) Puppet
Vendors
1 115 (47.72%) Cisco
2 80 (33.20%) Avaya
3 77 (31.95%) Microsoft
4 50 (20.75%) VMware
5 40 (16.60%) Verint
6 32 (13.28%) Mitel
7 24 (9.96%) Genesys
8 19 (7.88%) Oracle
9 15 (6.22%) CheckPoint
10 14 (5.81%) Aruba
10 14 (5.81%) IBM
11 11 (4.56%) Juniper
11 11 (4.56%) Nortel
12 9 (3.73%) F5
12 9 (3.73%) Salesforce.com
13 8 (3.32%) BT
13 8 (3.32%) Citrix
13 8 (3.32%) EMC
14 7 (2.90%) Red Hat
14 7 (2.90%) Siemens
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Salary: From £17,000 to £17,000 per annum £17k + Benefits
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