The table below looks at the prevalence of the term IVR in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited IVR over the 3 months to 27 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Interactive Voice Response (IVR)
Rank 780 764 830
Rank change year-on-year
-16 +66
Permanent jobs citing IVR 116 177 139
As % of all permanent IT jobs located in the UK 0.12% 0.16% 0.12%
As % of the Miscellaneous category 0.30% 0.39% 0.31%
Number of salaries quoted 95 158 104
Median salary £37,500 £50,000 £45,000
Median salary % change year-on-year
-25.00% +11.11%
90% offered a salary of more than £28,900 £35,300 £26,325
10% offered a salary of more than £67,500 £90,000 £64,250
UK excluding London median salary £37,500 £50,000 £45,000
% change year-on-year
-25.00% +11.11%

The following table is for comparison with the above and provides statistics for the entire Miscellaneous category in permanent jobs advertised across the UK.

Miscellaneous Category
UK
Permanent IT job ads with a match in the
Miscellaneous category
39200 45916 45246
As % of all permanent IT jobs located in the UK 40.99% 42.42% 40.13%
Number of salaries quoted 31973 36947 35341
Median salary £50,000 £49,500 £46,500
Median salary % change year-on-year
+1.01% +6.45%
90% offered a salary of more than £28,750 £28,500 £28,000
10% offered a salary of more than £80,000 £72,500 £77,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

IVR
Jobs Demand Trend

The demand trend of job ads citing IVR as a proportion of all IT jobs with a match in the Miscellaneous category.

IVR Jobs Demand Trend in the UK

IVR
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IVR within the UK.

IVR Salary Trend in the UK

IVR
Salary Histogram

This chart provides a salary histogram for IT jobs citing IVR over the 3 months to 27 September 2016 within the UK.

IVR Salary Histogram in the UK

IVR
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IVR within the UK over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 100 £37,500 -21.05% 10
London +38 38 £45,000 -21.73% 1
South East +11 25 £45,000 +5.88% 3
City of London +50 13 £29,000 -42.00%
Surrey +18 11 £45,000 -5.26%
Berkshire -5 11 £28,500 -32.94% 2
Scotland +32 10 £35,000 - 1
Glasgow +20 9 - - 1
West Yorkshire +19 9 £37,500 +4.89%
Yorkshire +17 9 £37,500 -25.00%
Reading -9 9 £28,500 -32.94% 1
West Midlands -18 9 £32,500 -18.75%
Staffordshire - 9 £32,500 -
Stoke-on-Trent - 9 £32,500 -
Staines -1 8 £45,000 +0.55%
Leeds +28 7 £37,500 +4.89%
East of England +18 7 £55,000 +37.50%
East Midlands +19 6 £32,500 +8.33% 1
Hertfordshire +11 5 £52,500 +5.00%
Nottinghamshire - 5 £32,500 - 1
Nottingham - 5 £32,500 - 1
North West +6 4 £28,250 -51.29% 1
South West -1 4 £32,043 -35.91% 3
Guildford +19 3 £62,500 -3.84%
Buckinghamshire +15 3 £40,000 +29.03% 1
Manchester -4 3 £32,500 -59.37% 1
Milton Keynes +20 2 £36,250 +16.93%
Bradford -16 2 £41,250 +30.95%
Salford - 2 £32,500 -
Derbyshire +26 1 £47,500 +58.33%

IVR
Top 30 Related IT Skills

For the 6 months to 27 September 2016, IT jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for IVR.

1 131 (48.70%) VoIP
2 130 (48.33%) Cisco
3 102 (37.92%) Telecoms
4 97 (36.06%) Avaya
5 88 (32.71%) Microsoft
6 80 (29.74%) CTI
6 80 (29.74%) WAN
7 78 (29.00%) Windows
8 70 (26.02%) ITIL
9 69 (25.65%) LAN
10 63 (23.42%) MS Excel
11 61 (22.68%) Unified Communications
12 59 (21.93%) Mitel
13 53 (19.70%) SQL
14 52 (19.33%) PBX
15 49 (18.22%) Cisco Certification
16 48 (17.84%) SLA
17 46 (17.10%) TCP/IP
18 45 (16.73%) Service Delivery
19 43 (15.99%) Project Management
20 42 (15.61%) Presales
21 38 (14.13%) Windows Server
21 38 (14.13%) Cisco UCCE
21 38 (14.13%) Firewall
21 38 (14.13%) VMware
22 37 (13.75%) Finance
23 35 (13.01%) Trend Analysis
24 34 (12.64%) VXML
25 32 (11.90%) Verint
26 31 (11.52%) Skype for Business

IVR
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (11.52%) Skype for Business
2 12 (4.46%) CMS
3 9 (3.35%) Exchange Server 2010
3 9 (3.35%) MS Exchange
4 4 (1.49%) Apache
4 4 (1.49%) Blackberry Enterprise Server
4 4 (1.49%) IIS
5 3 (1.12%) Tomcat
6 2 (0.74%) Confluence
6 2 (0.74%) JBoss
6 2 (0.74%) nginx
6 2 (0.74%) SAS
7 1 (0.37%) SharePoint
Applications
1 63 (23.42%) MS Excel
2 25 (9.29%) MS PowerPoint
3 22 (8.18%) MS Office
4 10 (3.72%) MS Visio
5 2 (0.74%) InVision
5 2 (0.74%) OmniGraffle
6 1 (0.37%) MS Project
Business Applications
1 6 (2.23%) SAP Oil and Gas
2 2 (0.74%) Payment Gateway
2 2 (0.74%) SAP IS-U
Cloud Services
1 9 (3.35%) Mimecast
2 3 (1.12%) Amazon AWS
3 2 (0.74%) Adobe Creative Cloud
3 2 (0.74%) SaaS
4 1 (0.37%) Microsoft Azure
4 1 (0.37%) PaaS
Communications & Networking
1 131 (48.70%) VoIP
2 80 (29.74%) CTI
2 80 (29.74%) WAN
3 69 (25.65%) LAN
4 61 (22.68%) Unified Communications
5 52 (19.33%) PBX
6 46 (17.10%) TCP/IP
7 38 (14.13%) Firewall
8 28 (10.41%) LDAP
9 26 (9.67%) H.323
10 25 (9.29%) IP Telephony
11 21 (7.81%) VPN
12 20 (7.43%) PABX
12 20 (7.43%) Skype
12 20 (7.43%) Wireless
13 19 (7.06%) Internet
14 16 (5.95%) Cisco ICM
14 16 (5.95%) DNS
14 16 (5.95%) MPLS
14 16 (5.95%) Wi-Fi
Database & Business Intelligence
1 29 (10.78%) SQL Server
2 12 (4.46%) Oracle Database
3 7 (2.60%) MySQL
4 5 (1.86%) Data Warehouse
4 5 (1.86%) MS Access
5 3 (1.12%) Relational Database
5 3 (1.12%) SQL Server Integration Services
6 2 (0.74%) MongoDB
6 2 (0.74%) PostgreSQL
7 1 (0.37%) Informix
7 1 (0.37%) OLAP
7 1 (0.37%) OLTP
7 1 (0.37%) RDBMS
7 1 (0.37%) SQL Server 2008
7 1 (0.37%) SQL Server 2012
Development Applications
1 17 (6.32%) Eclipse
2 12 (4.46%) Subversion
3 5 (1.86%) JIRA
3 5 (1.86%) Oracle APEX
4 4 (1.49%) Git (software)
5 2 (0.74%) Bugzilla
5 2 (0.74%) Oracle Forms
5 2 (0.74%) ProC
General
1 102 (37.92%) Telecoms
2 37 (13.75%) Finance
3 11 (4.09%) Banking
4 9 (3.35%) Marketing
5 6 (2.23%) Retail
6 5 (1.86%) Manufacturing
6 5 (1.86%) Retail Banking
7 4 (1.49%) Billing
7 4 (1.49%) Electronics
7 4 (1.49%) Games
7 4 (1.49%) Investment Banking
8 2 (0.74%) Back Office
8 2 (0.74%) Front Office
8 2 (0.74%) Multimedia
9 1 (0.37%) Legal
9 1 (0.37%) Publishing
Job Titles
1 29 (10.78%) Analyst
2 26 (9.67%) Service Desk Engineer
3 25 (9.29%) Mitel Engineer
3 25 (9.29%) Voice Engineer
4 20 (7.43%) Consultant
5 18 (6.69%) Architect
6 16 (5.95%) Cisco Engineer
7 15 (5.58%) Support Engineer
8 14 (5.20%) Developer
9 13 (4.83%) Project Manager
10 12 (4.46%) Genesys Specialist
11 11 (4.09%) Network Engineer
11 11 (4.09%) Support Specialist
12 10 (3.72%) Technical Architect
12 10 (3.72%) Unified Communications Engineer
13 9 (3.35%) Communications Analyst
13 9 (3.35%) Presales Consultant
13 9 (3.35%) Systems Engineer
14 8 (2.97%) SQL Developer
14 8 (2.97%) Technical Engineer
Libraries, Frameworks & Software Standards
1 34 (12.64%) VXML
2 17 (6.32%) .NET
3 13 (4.83%) XML
3 13 (4.83%) XMPP
4 12 (4.46%) Web Services
5 9 (3.35%) Android SDK
5 9 (3.35%) EDI
5 9 (3.35%) iOS SDK
5 9 (3.35%) Kendo UI
6 7 (2.60%) RFC 2833
7 6 (2.23%) JTAPI
7 6 (2.23%) TAPI
8 5 (1.86%) CCXML
9 4 (1.49%) HTML
10 3 (1.12%) JSON
11 2 (0.74%) Ajax
11 2 (0.74%) Django
11 2 (0.74%) Ruby on Rails
12 1 (0.37%) .NET Framework
12 1 (0.37%) RESTful
Miscellaneous
1 28 (10.41%) Analytical Skills
2 23 (8.55%) Smartphone
3 21 (7.81%) Handset
4 19 (7.06%) Management Information System
5 15 (5.58%) Computer Science
5 15 (5.58%) Mobile App
6 13 (4.83%) Video Conferencing
7 12 (4.46%) Replication
8 11 (4.09%) Driving Licence
9 7 (2.60%) Enterprise Software
10 6 (2.23%) Data Centre
11 4 (1.49%) Hybrid Cloud
11 4 (1.49%) Mathematics
12 3 (1.12%) User Experience
13 2 (0.74%) CESG
13 2 (0.74%) Mobile Banking
13 2 (0.74%) Performance Metrics
13 2 (0.74%) Smart Meter
13 2 (0.74%) Social Media
14 1 (0.37%) AS400
Operating Systems
1 78 (29.00%) Windows
2 38 (14.13%) Windows Server
3 31 (11.52%) Linux
4 23 (8.55%) Windows Server 2008
5 15 (5.58%) Unix
6 12 (4.46%) Windows Server 2012
7 11 (4.09%) Android
7 11 (4.09%) Apple iOS
7 11 (4.09%) Windows 7
8 3 (1.12%) CentOS
8 3 (1.12%) Windows NT
9 2 (0.74%) Mac OS X
9 2 (0.74%) Windows Server 2003
9 2 (0.74%) Windows Vista
10 1 (0.37%) CatOS
10 1 (0.37%) Red Hat Enterprise Linux
Processes & Methodologies
1 70 (26.02%) ITIL
2 45 (16.73%) Service Delivery
3 43 (15.99%) Project Management
4 42 (15.61%) Presales
5 35 (13.01%) Trend Analysis
6 28 (10.41%) Disaster Recovery
7 26 (9.67%) Continuous Improvement
8 25 (9.29%) Asset Management
9 23 (8.55%) IT Asset Management
10 20 (7.43%) Service Management
11 18 (6.69%) Supplier Management
12 17 (6.32%) Agile Software Development
12 17 (6.32%) Capacity Planning
12 17 (6.32%) Coaching
13 15 (5.58%) CRM
13 15 (5.58%) Mentoring
14 13 (4.83%) Analytics
14 13 (4.83%) Speech Recognition
15 12 (4.46%) Capacity Management
15 12 (4.46%) Change Management
Programming Languages
1 53 (19.70%) SQL
2 19 (7.06%) C#
3 15 (5.58%) Java
4 12 (4.46%) T-SQL
5 9 (3.35%) C
6 8 (2.97%) JavaScript
7 4 (1.49%) PHP
8 3 (1.12%) C++
8 3 (1.12%) Python
8 3 (1.12%) Ruby
9 2 (0.74%) Perl
10 1 (0.37%) Bash Shell
10 1 (0.37%) Objective-C
10 1 (0.37%) VB
Qualifications
1 49 (18.22%) Cisco Certification
2 31 (11.52%) CCNA
3 26 (9.67%) Degree
4 23 (8.55%) CCNP
5 19 (7.06%) Microsoft Certification
6 16 (5.95%) Security Cleared
7 12 (4.46%) CCVP
8 10 (3.72%) MCP
8 10 (3.72%) MCSA
9 8 (2.97%) CCNP Voice
9 8 (2.97%) ITIL Certification
10 7 (2.60%) MCSE
11 3 (1.12%) Avaya Certification
11 3 (1.12%) Microsoft Certified Architect
12 2 (0.74%) A+ Certification
12 2 (0.74%) CCSA
12 2 (0.74%) CCSE
13 1 (0.37%) PRINCE2 Certification
Quality Assurance & Compliance
1 48 (17.84%) SLA
2 16 (5.95%) PCI DSS
3 15 (5.58%) QA
4 5 (1.86%) PA-DSS
5 4 (1.49%) ISO/IEC 27001
System Software
1 30 (11.15%) Active Directory
2 24 (8.92%) VMware Infrastructure
3 3 (1.12%) Hyper-V
4 2 (0.74%) Virtual Desktop
4 2 (0.74%) vSphere
5 1 (0.37%) KVM
5 1 (0.37%) Shibboleth
5 1 (0.37%) VirtualBox
Systems Management
1 38 (14.13%) Cisco UCCE
2 25 (9.29%) Cisco CUCM
3 22 (8.18%) Cisco UCCX
4 14 (5.20%) Cisco IPCC
5 4 (1.49%) AirWatch
6 3 (1.12%) SCOM
7 1 (0.37%) HP NNM
7 1 (0.37%) Norton AntiVirus
7 1 (0.37%) OpenView
7 1 (0.37%) Systems Management Server (SMS)
Vendors
1 130 (48.33%) Cisco
2 97 (36.06%) Avaya
3 88 (32.71%) Microsoft
4 59 (21.93%) Mitel
5 38 (14.13%) VMware
6 32 (11.90%) Verint
7 26 (9.67%) Genesys
7 26 (9.67%) Oracle
8 12 (4.46%) BT
8 12 (4.46%) HP
9 11 (4.09%) Siemens
10 9 (3.35%) Juniper
10 9 (3.35%) Salesforce.com
10 9 (3.35%) Telerik
11 8 (2.97%) Aruba
11 8 (2.97%) CheckPoint
12 7 (2.60%) Forcepoint
12 7 (2.60%) Sophos
13 6 (2.23%) Nortel
13 6 (2.23%) SAP
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