IVR Jobs
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the prevalence of the term IVR in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited IVR over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all terms in our Miscellaneous category.

Location
 3 months to
23 May 2013		 Same period 2012 Same period 2011
Interactive Voice Response (IVR)
Rank 760 734 730
Rank change year-on-year
-26 -4
Permanent jobs citing IVR 102 164 143
As % of all permanent IT jobs located in the UK 0.095% 0.136% 0.113%
As % of the Miscellaneous category 0.284% 0.410% 0.328%
Number of salaries quoted 73 128 131
Average salary £45,000 £43,750 £42,500
Average salary % change year-on-year
+2.85% +2.94%
90% offered a salary of more than £27,600 £30,000 £32,650
10% offered a salary of more than £70,000 £60,000 £65,000
UK excluding London average salary £44,500 £40,000 £42,500
% change year-on-year
+11.25% -5.88%
All of the Miscellaneous Category
UK
Permanent IT job ads with a match in the
Miscellaneous category		 35925 39961 43579
As % of all permanent IT jobs located in the UK 33.40% 33.10% 34.57%
Number of salaries quoted 29475 33667 36543
Average salary £45,000 £45,000 £47,500
Average salary % change year-on-year
- -5.26%
90% offered a salary of more than £28,000 £28,500 £28,000
10% offered a salary of more than £75,000 £82,500 £75,000
UK excluding London average salary £39,000 £40,000 £37,500
% change year-on-year
-2.50% +6.66%

IVR
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing IVR within the UK as a proportion of the total demand within the Miscellaneous category.

IVR Jobs Demand Trend

IVR
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IVR within the UK.

IVR Salary Trend

IVR
Salary Histogram

This chart provides a salary histogram for IT jobs citing IVR over the 3 months to 23 May 2013 within the UK.

IVR Salary Histogram

IVR
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IVR within the UK over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
England -36 100 £45,000 +5.88%
South East +11 36 £40,000 -11.11%
London +9 25 £66,250 +32.50%
North West -15 15 £40,000 -20.00%
East of England +6 12 £45,000 +32.35%
Berkshire -5 8 £27,000 -46.00%
Buckinghamshire -6 8 £42,000 +9.09%
West Midlands -26 8 £45,000 +114.28%
Cheshire - 8 £40,000 -
Hampshire - 8 £37,500 -
West Sussex - 8 £45,000 -
Birmingham -4 7 £45,000 -
Bracknell -18 7 £27,000 -40.00%
Crewe - 6 £40,000 -
Crawley - 6 £45,000 -
Milton Keynes -18 5 £55,000 +40.12%
Bedfordshire - 5 £45,000 -
Southampton - 5 £37,500 -
Gatwick - 5 £45,000 -
East Midlands - 5 £50,000 -
Cambridgeshire +8 4 - -
Cambridge - 4 - -
Hertfordshire -3 3 £32,500 -7.14%
West Yorkshire -18 3 £60,000 +100.00%
Yorkshire -20 3 £60,000 +100.00%
Bedford - 3 £45,000 -
Basingstoke - 3 £22,500 -
Northampton - 3 £55,000 -
Northamptonshire - 3 £55,000 -
Surrey +13 2 £40,500 -40.00%

IVR
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT jobs within the UK citing IVR also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited IVR.

1 111 (46.44%) Avaya
2 87 (36.40%) Telecoms
3 83 (34.73%) Cisco
4 67 (28.03%) Finance
5 61 (25.52%) CTI
6 59 (24.69%) WFM
7 57 (23.85%) Microsoft
8 50 (20.92%) VoIP
9 45 (18.83%) LAN
10 41 (17.15%) MS Excel
11 40 (16.74%) PBX
12 39 (16.32%) ITIL
12 39 (16.32%) Windows
13 38 (15.90%) Nortel
14 37 (15.48%) IP Telephony
15 34 (14.23%) Degree
16 32 (13.39%) Linux
17 31 (12.97%) WAN
17 31 (12.97%) Firewall
18 28 (11.72%) Genesys
18 28 (11.72%) SQL
19 27 (11.30%) SLA
19 27 (11.30%) TCP/IP
20 26 (10.88%) MS Office
20 26 (10.88%) Security Cleared
21 25 (10.46%) ISDN
21 25 (10.46%) CA
22 24 (10.04%) SC Cleared
22 24 (10.04%) Verint
23 23 (9.623%) CMS

IVR
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT jobs within the UK citing IVR also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited IVR. Up to 20 skills are shown per category.

Application Development
1 19 (7.950%) Web Services
2 15 (6.276%) Flash
3 14 (5.858%) XML
4 12 (5.021%) .NET
5 11 (4.603%) HTML
5 11 (4.603%) VXML
6 7 (2.929%) SOAP
6 7 (2.929%) Middleware
7 6 (2.510%) CSS
7 6 (2.510%) jQuery
8 5 (2.092%) FreeSWITCH
8 5 (2.092%) ASP.NET
8 5 (2.092%) J2EE
9 4 (1.674%) J2ME
9 4 (1.674%) JDBC
9 4 (1.674%) HTML5
10 3 (1.255%) CSS3
10 3 (1.255%) WinForms
10 3 (1.255%) JSP
10 3 (1.255%) XSLT
Application Platforms
1 23 (9.623%) CMS
2 11 (4.603%) IIS
3 4 (1.674%) SharePoint
3 4 (1.674%) Lync
4 3 (1.255%) Apache
5 2 (0.837%) Blackberry Enterprise Server
5 2 (0.837%) MS Exchange
5 2 (0.837%) SharePoint 2010
5 2 (0.837%) Exchange Server 2010
6 1 (0.418%) EPiServer CMS
6 1 (0.418%) Drupal
Applications
1 41 (17.15%) MS Excel
2 26 (10.88%) MS Office
3 18 (7.531%) MS Visio
3 18 (7.531%) MS Project
3 18 (7.531%) MS PowerPoint
Business Applications
1 10 (4.184%) Nortel Periphonics
2 5 (2.092%) SAP CRM
3 2 (0.837%) Oracle Applications
Communications & Networking
1 61 (25.52%) CTI
2 50 (20.92%) VoIP
3 45 (18.83%) LAN
4 40 (16.74%) PBX
5 37 (15.48%) IP Telephony
6 31 (12.97%) WAN
6 31 (12.97%) Firewall
7 27 (11.30%) TCP/IP
8 25 (10.46%) ISDN
9 21 (8.787%) Internet
10 17 (7.113%) Cisco ASA
10 17 (7.113%) DNS
11 16 (6.695%) OSPF
12 15 (6.276%) DHCP
13 14 (5.858%) BGP
14 13 (5.439%) Unified Communications
14 13 (5.439%) DPNSS
14 13 (5.439%) VPN
14 13 (5.439%) HTTP
14 13 (5.439%) Q.931
Database & Business Intelligence
1 17 (7.113%) SQL Server
2 7 (2.929%) MySQL
3 6 (2.510%) RDBMS
3 6 (2.510%) Data Warehouse
4 4 (1.674%) SQL Server 2008
5 2 (0.837%) Crystal Reports
5 2 (0.837%) DB2
5 2 (0.837%) GIS
5 2 (0.837%) SQL Server Reporting Services
5 2 (0.837%) Oracle 11g
6 1 (0.418%) SQL Server 2005
6 1 (0.418%) OLAP
6 1 (0.418%) MS Access
6 1 (0.418%) OLTP
6 1 (0.418%) SQL Server 2000
Development Applications
1 2 (0.837%) Eclipse
1 2 (0.837%) Visual Studio
1 2 (0.837%) Subversion
General
1 87 (36.40%) Telecoms
2 67 (28.03%) Finance
3 20 (8.368%) Retail
4 12 (5.021%) Banking
5 8 (3.347%) Back Office
5 8 (3.347%) Marketing
6 4 (1.674%) Billing
7 3 (1.255%) Retail Banking
7 3 (1.255%) Front Office
8 2 (0.837%) Legal
9 1 (0.418%) Multimedia
9 1 (0.418%) Advertising
Job Titles
1 36 (15.06%) Analyst
2 28 (11.72%) Avaya Engineer
3 24 (10.04%) Telecoms Engineer
4 23 (9.623%) Architect
4 23 (9.623%) Solutions Architect
5 15 (6.276%) Developer
6 14 (5.858%) Escalation Manager
7 13 (5.439%) Tester
8 12 (5.021%) Technical Specialist
8 12 (5.021%) Telephony Engineer
8 12 (5.021%) Software Tester
9 11 (4.603%) Consultant
10 10 (4.184%) Test Analyst
10 10 (4.184%) Voice Engineer
11 9 (3.766%) Senior Telecoms Engineer
11 9 (3.766%) Network Analyst
12 8 (3.347%) Graduate
12 8 (3.347%) Security Analyst
12 8 (3.347%) VoIP Engineer
12 8 (3.347%) Infrastructure Analyst
Miscellaneous
1 19 (7.950%) Video Conferencing
2 16 (6.695%) Computer Science
3 15 (6.276%) SaaS
4 9 (3.766%) Speech Recognition
4 9 (3.766%) SecurID
4 9 (3.766%) Online Banking
5 8 (3.347%) Management Information System
6 6 (2.510%) Enterprise Software
7 3 (1.255%) Blackberry
8 2 (0.837%) Smartcard
8 2 (0.837%) Thin Client
8 2 (0.837%) Clustering
8 2 (0.837%) Derivative
8 2 (0.837%) PKI
8 2 (0.837%) Fat Client
8 2 (0.837%) Open Source
9 1 (0.418%) Data Integration
9 1 (0.418%) iPhone
9 1 (0.418%) CMDB
9 1 (0.418%) IPTV
Operating Systems
1 39 (16.32%) Windows
2 32 (13.39%) Linux
3 21 (8.787%) Windows Server 2003
4 17 (7.113%) Windows Server 2008
5 12 (5.021%) Windows XP
6 9 (3.766%) UNIX
7 6 (2.510%) SUSE
8 4 (1.674%) Debian
8 4 (1.674%) Windows Vista
8 4 (1.674%) Red Hat Enterprise Linux
9 3 (1.255%) Android
10 2 (0.837%) Apple iOS
Processes & Methodologies
1 59 (24.69%) WFM
2 39 (16.32%) ITIL
3 21 (8.787%) Workflow
4 17 (7.113%) Incident Management
5 16 (6.695%) BCP
6 14 (5.858%) Service Delivery
6 14 (5.858%) CRM
7 13 (5.439%) Agile Software Development
7 13 (5.439%) Service Management
8 12 (5.021%) Project Management
8 12 (5.021%) Software Engineering
9 10 (4.184%) Test Management
10 9 (3.766%) Manual Testing
10 9 (3.766%) Performance Management
10 9 (3.766%) Mobile Device Management
11 8 (3.347%) Web Testing
12 7 (2.929%) Enterprise Architecture
13 6 (2.510%) Quality Management
13 6 (2.510%) Migration
13 6 (2.510%) Stakeholder Management
Programming Languages
1 28 (11.72%) SQL
2 12 (5.021%) C#
3 9 (3.766%) PHP
4 8 (3.347%) Java
4 8 (3.347%) C
5 7 (2.929%) JavaScript
5 7 (2.929%) C++
6 4 (1.674%) Delphi
6 4 (1.674%) Perl
7 2 (0.837%) PL/SQL
8 1 (0.418%) PHP5
8 1 (0.418%) Ruby
8 1 (0.418%) VB
8 1 (0.418%) ABAP
Qualifications
1 34 (14.23%) Degree
2 26 (10.88%) Security Cleared
3 24 (10.04%) SC Cleared
4 23 (9.623%) Cisco Certification
5 17 (7.113%) CCNA
6 15 (6.276%) ITIL Certification
7 14 (5.858%) CCVP
8 11 (4.603%) Avaya Certification
9 7 (2.929%) MCSE
9 7 (2.929%) Microsoft Certification
10 6 (2.510%) CCNP
11 5 (2.092%) PhD
12 2 (0.837%) CISSP
12 2 (0.837%) MCP
12 2 (0.837%) MCSA
12 2 (0.837%) CISA
12 2 (0.837%) CISM
12 2 (0.837%) MCITP
12 2 (0.837%) CITP
12 2 (0.837%) BC Cleared
Quality Assurance & Compliance
1 27 (11.30%) SLA
2 19 (7.950%) PCI DSS
3 15 (6.276%) QA
4 2 (0.837%) BS7799
4 2 (0.837%) ISO/IEC 27001
4 2 (0.837%) BS25999
5 1 (0.418%) GCP
System Software
1 16 (6.695%) Active Directory
2 15 (6.276%) vSphere
3 9 (3.766%) Hyper-V
4 5 (2.092%) Kamailio
5 4 (1.674%) VMware Infrastructure
6 2 (0.837%) VMware ESX
6 2 (0.837%) Oracle RAC
6 2 (0.837%) XenApp
6 2 (0.837%) XenDesktop
6 2 (0.837%) VMware ESXi
7 1 (0.418%) ProxySG
7 1 (0.418%) ISA Server
Systems Management
1 20 (8.368%) Cisco CUCM
1 20 (8.368%) Cisco UCCE
2 17 (7.113%) Cisco IPCC
3 4 (1.674%) SCCM
3 4 (1.674%) SCOM
4 2 (0.837%) Data Guard
4 2 (0.837%) McAfee ePO
5 1 (0.418%) Cisco UCCX
5 1 (0.418%) Systems Management Server (SMS)
Vendors
1 111 (46.44%) Avaya
2 83 (34.73%) Cisco
3 57 (23.85%) Microsoft
4 38 (15.90%) Nortel
5 28 (11.72%) Genesys
6 25 (10.46%) CA
7 24 (10.04%) Verint
8 16 (6.695%) VMware
8 16 (6.695%) Polycom
9 15 (6.276%) Fujitsu
10 13 (5.439%) Oracle
11 11 (4.603%) Citrix
11 11 (4.603%) CheckPoint
12 9 (3.766%) Juniper
13 7 (2.929%) Siebel
14 5 (2.092%) SAP
14 5 (2.092%) Business Objects
14 5 (2.092%) Salesforce.com
15 4 (1.674%) NetApp
15 4 (1.674%) Red Hat
Telephony Engineer - GLOBAL .Com!!!! Surrey - £50-60K
Surrey, South East
Contact Centre and Telephony Engineer - GLOBAL .COM!!! Surrey - £50-60K DOEA fantastic opportunity has arisen for a Contact Centre and Telephony Engineer to join one of the UK'...
NFP Group Ltd
Salary: £50000 - £60000 per annum + Excellent Benefits
Posted: 22 May 2013
Telephony Engineer - GLOBAL .Com!!!! Surrey - £50-60K
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Experience of operational and technology within a contact centre environment Expert knowledge of Avaya IP telephony infrastructure with extensive experience of Communications Manager, Sessions manager, Experience Portal, Application...
FIRST POINT IT RESOURCING
Salary: £50000 - £60000 per annum + Excellent Benefits
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Solution Architect
Leeds, West Yorkshire
Technical Skills Desired (not expecting all): *ACD and PBX technologies to include; oISDN-PRI, H.323, SIP, Analogue trunking oSIP, H.323, analogue and Digital (Avaya DCP) endpoints...
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Salary: £60000 per annum + negotiable with car allowance
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sales director
UK
My US based client are currently looking for a Sales Director to join their team on a permanent basis. This role can be based out of the UK...
Experis IT
Posted: 17 May 2013
Field Installation Engineer - Microsoft, MS, SQL, MCP, IVR, CTI
Leeds, Yorkshire
Supporting a wide variety of technologies primarily Microsoft and network protocols including TCP/IP.PersonTo support and deliver services across a range of products primarily based on Microsoft...
Energize Recruitment Solutions Ltd
Salary: £20000 - £30000 per annum + Benefits
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Solution Architect
England
Reporting to the Head of Business Architecture you will be responsible for supporting the Business Architects and Senior Business Architects in: Design Governance Delivery Support Strategy Development Essential...
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Salary: £50000.00 - £60000.00 per annum + Car
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Head of Infrastructure & Information Security
London
Applicants are required to have in-depth knowledge of: -Microsoft Technologies, Operation Systems and Communication solutions (Windows Server, Exchange, Active Directory)- Information Security Management Methods, Tools and Techniques-...
Salary: £50000 - £55000 per annum + Excellent Benefits
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Software Developer (C++,PHP)
Poole, Dorset
Skills such as COM/DCOM, ASP.Net, Javascript, HTML, CSS, Web services (SOAP), SQL, IVR applications, using VoiceXML/JavaScript, MySQL, Apache would be advantageous but by no means...
Understanding Recruitment
Salary: £40000 - £45000 per annum + health + pension
Posted: 21 May 2013
User Experience Designer - Digital Design
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London - £30k-£50k + excellent benefits. MM.JWP. 888149 A payments company are seeking to recruit a User Experience Designer. The role will focus on designing, defining and owning...
Maclean Moore Consulting
Salary: From £30,000 to £50,000 per annum
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QA Lead
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This is a blank canvas opportunity allowing the successful QA Lead the chance to build and manage the QA function for this industry leading digital solution provider. As...
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