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The table below looks at the demand for Interactive Voice Response (IVR) skills across the UK with a comparison to our Miscellaneous category. Included is a guide to the average salaries offered in IT jobs that have cited IVR over the 3 months to 13 October 2008 with a comparison to the same period last year.

LinkInteractive Voice Response (IVR)
Location
3 months to
13 Oct 2008
Same period last year
Rank647512
Rank change on same period last yearDown-135
Matching permanent IT job ads242597
As % of all UK permanent IT job ads sampled0.141 %0.257 %
As % of the category below0.662 %1.167 %
Salaries quoted218506
Average minimum salary£41,828£43,875
Average salary£44,649£47,151
% change on same period last year-5.30 %
Average maximum salary£47,470£50,426
UK excluding London average salary£44,747£45,057
% change on same period last year-0.68 %
IT Job Market, MiscellaneousMiscellaneous
UK
Matching permanent IT job ads3655251177
As % of all UK permanent IT job ads sampled21.23 %22.02 %
Salaries quoted3008738753
Average minimum salary£44,408£47,454
Average salary£49,428£52,401
% change on same period last year-5.67 %
Average maximum salary£54,447£57,349
UK excluding London average salary£37,660£39,569
% change on same period last year-4.82 %

IVR
Demand Trend

The chart provides the 3-month moving total beginning in 2004 of permanent IT jobs citing IVR within the UK as a proportion of the total demand within the Miscellaneous category.

IVR Demand Trend

IVR
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IVR within the UK.

IVR Salary Trend

IVR
Salary Histogram

The chart provides a salary histogram for IT jobs citing IVR over the 3 months to 13 October 2008 within the UK.

IVR Salary Histogram

IVR
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IVR within the UK over the 3 months to 13 October 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
EnglandDown-139239£44,681-4.43 %
South EastDown-5693£47,515+9.85 %
BerkshireDown-1080£48,843+8.32 %
LondonUp+1467£44,412-15.93 %
East of EnglandUp+4330£36,533-23.88 %
North WestDown-4120£49,900-1.57 %
EssexNew entry-18£45,000-
YorkshireUp+917£36,077+27.93 %
MaidenheadUp+1017£51,618+5.91 %
City of LondonDown-1114£38,654-28.70 %
West MidlandsDown-612£41,292-21.07 %
West YorkshireUp+2211£36,864+36.53 %
CheshireDown-1210£45,556+105.82 %
LeedsUp+129£37,833+38.41 %
CambridgeUp+67£37,857-25.77 %
CambridgeshireUp+137£37,857-25.77 %
HerefordshireUp+56£36,167-11.42 %
WarringtonDown-36£35,000+84.21 %
Hemel HempsteadUp+26£36,167-11.42 %
BuckinghamshireDown-376£35,000-14.75 %
North YorkshireUp+276£31,750-13.01 %
SkiptonNew entry-6£31,750-
AylesburyUp+35£34,000+0.74 %
BuckinghamNew entry-5£34,000-
ReadingUp+195£46,000-2.12 %
SloughDown-155£48,800+4.35 %
HertfordshireNew entry-5£29,600-
South WestDown-164£29,250-19.55 %
HampshireDown-114£51,250+42.00 %
BurnleyNew entry-4--

IVR
Top 30 Related IT Skills

For the 6 months to 13 October 2008, IT jobs within the UK citing IVR also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited IVR.

1156 (23.60 %)Telecoms
2140 (21.18 %)Java
3139 (21.03 %)CTI
4116 (17.55 %)VXML
5112 (16.94 %)Avaya
6104 (15.73 %)VoIP
7103 (15.58 %)XML
882 (12.41 %)Finance
975 (11.35 %)Cisco
1074 (11.20 %)SQL
1169 (10.44 %)Nortel
1267 (10.14 %)Speech Recognition
1365 (9.834 %)Degree
1365 (9.834 %)Health
1457 (8.623 %)CRM
1548 (7.262 %)Pharmaceutical
1647 (7.110 %)ITIL
1647 (7.110 %)Windows
1647 (7.110 %)C++
1647 (7.110 %)PBX
1746 (6.959 %)Genesys
1746 (6.959 %)HTML
1746 (6.959 %)Remedy
1844 (6.657 %)JavaScript
1844 (6.657 %)Eclipse
1942 (6.354 %)MySQL
1942 (6.354 %)Project Management
2041 (6.203 %)Microsoft
2140 (6.051 %)J2EE
2140 (6.051 %)Internet

IVR
Top Related IT Skills by Category

For the 6 months to 13 October 2008, IT jobs within the UK citing IVR also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited IVR. Up to 20 skills are shown per category.

IT Job Market, Application DevelopmentApplication Development
1116 (17.55 %)VXML
2103 (15.58 %)XML
346 (6.959 %)HTML
440 (6.051 %)J2EE
528 (4.236 %)Struts
624 (3.631 %).NET
723 (3.480 %)SOAP
820 (3.026 %)WebServices
820 (3.026 %)XSLT
919 (2.874 %)ASP
1014 (2.118 %)JDBC
1014 (2.118 %)WebSphere
1113 (1.967 %)JSP
1211 (1.664 %)LAMP
1211 (1.664 %)CSS
1310 (1.513 %)Zend Framework
149 (1.362 %)Middleware
149 (1.362 %)ASP.NET
149 (1.362 %)MFC
157 (1.059 %)AJAX
IT Job Market, Application PlatformsApplication Platforms
131 (4.690 %)Apache
223 (3.480 %)CMS
321 (3.177 %)Tomcat
46 (0.908 %)BizTalk Server
46 (0.908 %)WebLogic
53 (0.454 %)ArcGIS
53 (0.454 %)ArcIMS
53 (0.454 %)ArcSDE
53 (0.454 %)ESB
62 (0.303 %)Oracle Workflow
71 (0.151 %)MS Exchange
IT Job Market, ApplicationsApplications
127 (4.085 %)MS Excel
215 (2.269 %)MS Office
32 (0.303 %)MS Visio
IT Job Market, Business ApplicationsBusiness Applications
19 (1.362 %)Remedy ITSM
27 (1.059 %)Nortel Periphonics
33 (0.454 %)Singl.eView
41 (0.151 %)Summit
41 (0.151 %)Temenos Globus
41 (0.151 %)arcHouse
41 (0.151 %)Temenos T24
IT Job Market, Communications & NetworkingCommunications & Networking
1139 (21.03 %)CTI
2104 (15.73 %)VoIP
347 (7.110 %)PBX
440 (6.051 %)Internet
536 (5.446 %)Nortel Meridian
629 (4.387 %)Symposium
726 (3.933 %)SMS
822 (3.328 %)WAN
822 (3.328 %)Wireless
921 (3.177 %)LAN
1020 (3.026 %)ADSL
1116 (2.421 %)Broadband
1116 (2.421 %)H.323
1215 (2.269 %)NGN
1314 (2.118 %)SS7
1314 (2.118 %)PSTN
1314 (2.118 %)VPN
1413 (1.967 %)HTTP
1512 (1.815 %)IP Telephony
1610 (1.513 %)MGCP
IT Job Market, Database & Business IntelligenceDatabase & Business Intelligence
142 (6.354 %)MySQL
227 (4.085 %)SQL Server
310 (1.513 %)GIS
45 (0.756 %)Crystal Reports
53 (0.454 %)DTS
53 (0.454 %)ETL
53 (0.454 %)RDBMS
53 (0.454 %)Oracle 10g
53 (0.454 %)SQL Server Reporting Services
53 (0.454 %)SQL Server 2005
53 (0.454 %)SQL Server Integration Services
62 (0.303 %)Oracle 9i
71 (0.151 %)MS Access
IT Job Market, Development ApplicationsDevelopment Applications
144 (6.657 %)Eclipse
23 (0.454 %)Visual Studio
23 (0.454 %)Flash
31 (0.151 %)StarTeam
IT Job Market, GeneralGeneral
1156 (23.60 %)Telecoms
282 (12.41 %)Finance
365 (9.834 %)Health
448 (7.262 %)Pharmaceutical
540 (6.051 %)Pensions
637 (5.598 %)Billing
736 (5.446 %)Government
834 (5.144 %)Banking
931 (4.690 %)Multimedia
1017 (2.572 %)Insurance
1114 (2.118 %)Retail
1212 (1.815 %)Marketing
1310 (1.513 %)Education
146 (0.908 %)Financial Institution
146 (0.908 %)Back Office
155 (0.756 %)Legal
155 (0.756 %)Corporate Banking
162 (0.303 %)Electronics
171 (0.151 %)Electric
171 (0.151 %)Home Office
IT Job Market, Job TitlesJob Titles
1159 (24.05 %)Developer
2100 (15.13 %)Analyst
398 (14.83 %)Project Manager
465 (9.834 %)Consultant
558 (8.775 %)Support Analyst
639 (5.900 %)Java Developer
728 (4.236 %)Architect
826 (3.933 %)Software Engineer
923 (3.480 %)Presales Consultant
1021 (3.177 %)Sales Consultant
1021 (3.177 %)C++ Developer
1021 (3.177 %)Senior Software Engineer
1021 (3.177 %)Voice Engineer
1120 (3.026 %)Administrator
1219 (2.874 %)2nd Line Support
1318 (2.723 %)Applications Developer
1318 (2.723 %)Senior Developer
1318 (2.723 %)Solutions Consultant
1318 (2.723 %)2nd Line Support Analyst
1417 (2.572 %)Customer Analyst
IT Job Market, MiscellaneousMiscellaneous
167 (10.14 %)Speech Recognition
215 (2.269 %)Statistics
313 (1.967 %)AVVID
313 (1.967 %)Clustering
412 (1.815 %)Computer Science
59 (1.362 %)IPTV
66 (0.908 %)Semantic Web
75 (0.756 %)Mathematics
75 (0.756 %)Client/Server
75 (0.756 %)Blackberry
84 (0.605 %)French Language
84 (0.605 %)German Language
93 (0.454 %)PMI
93 (0.454 %)Interactive TV
102 (0.303 %)N-Tier
102 (0.303 %)RIA
111 (0.151 %)Management Information System
111 (0.151 %)Human Factors
111 (0.151 %)Copywriting
IT Job Market, Operating SystemsOperating Systems
147 (7.110 %)Windows
239 (5.900 %)UNIX
333 (4.992 %)Linux
43 (0.454 %)Red Hat Linux
52 (0.303 %)Solaris
52 (0.303 %)Windows Server 2003
52 (0.303 %)Windows NT
61 (0.151 %)Windows XP
61 (0.151 %)VMS
61 (0.151 %)Windows 2000
61 (0.151 %)FreeBSD
IT Job Market, Processes & MethodologiesProcesses & Methodologies
157 (8.623 %)CRM
247 (7.110 %)ITIL
342 (6.354 %)Project Management
435 (5.295 %)WFM
531 (4.690 %)Supply Chain Management
627 (4.085 %)OO
627 (4.085 %)Problem Management
723 (3.480 %)Incident Management
822 (3.328 %)PRINCE2
918 (2.723 %)Technical Architecture
1017 (2.572 %)Strategic Planning
1116 (2.421 %)Web Development
1215 (2.269 %)Workflow
1314 (2.118 %)Migration
1314 (2.118 %)ITSM
1412 (1.815 %)E-Commerce
1511 (1.664 %)Business Analysis
1610 (1.513 %)B2C
1610 (1.513 %)UML
1610 (1.513 %)Service Delivery
IT Job Market, Programming LanguagesProgramming Languages
1140 (21.18 %)Java
274 (11.20 %)SQL
347 (7.110 %)C++
444 (6.657 %)JavaScript
539 (5.900 %)PHP
637 (5.598 %)C
730 (4.539 %)VB
825 (3.782 %)C#
920 (3.026 %)VBScript
1019 (2.874 %)XPath
1114 (2.118 %)Perl
127 (1.059 %)Shell Script
136 (0.908 %)PHP5
136 (0.908 %)VC++
136 (0.908 %)Python
142 (0.303 %)VB.NET
142 (0.303 %)AWK
142 (0.303 %)VB6
142 (0.303 %)Transact-SQL
IT Job Market, QualificationsQualifications
165 (9.834 %)Degree
212 (1.815 %)Cisco Certification
39 (1.362 %)ITIL Certification
48 (1.210 %)Microsoft Certification
48 (1.210 %)SNIA Certification
48 (1.210 %)IBM Certification
57 (1.059 %)PMP
57 (1.059 %)PMI Certification
65 (0.756 %)CCVP
72 (0.303 %)CCDP
72 (0.303 %)PRINCE2 Certification
72 (0.303 %)CCNP
81 (0.151 %)CCNA
81 (0.151 %)HND
81 (0.151 %)CCIE
81 (0.151 %)Avaya Certification
IT Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
127 (4.085 %)ISO9001
222 (3.328 %)TickIT
318 (2.723 %)SLA
413 (1.967 %)QA
57 (1.059 %)ISO9000
62 (0.303 %)GCP
62 (0.303 %)WAI
IT Job Market, System SoftwareSystem Software
11 (0.151 %)Active Directory
IT Job Market, Systems ManagementSystems Management
13 (0.454 %)MOM
22 (0.303 %)Systems Management Server (SMS)
31 (0.151 %)OpenView
IT Job Market, VendorsVendors
1112 (16.94 %)Avaya
275 (11.35 %)Cisco
369 (10.44 %)Nortel
446 (6.959 %)Remedy
446 (6.959 %)Genesys
541 (6.203 %)Microsoft
639 (5.900 %)Chordiant
738 (5.749 %)IBM
829 (4.387 %)BT
921 (3.177 %)Oracle
1011 (1.664 %)Mitel
1110 (1.513 %)Zend
129 (1.362 %)Siemens
129 (1.362 %)Sybase
138 (1.210 %)HP
138 (1.210 %)Brocade
147 (1.059 %)TIBCO
156 (0.908 %)BEA
165 (0.756 %)Alcatel
174 (0.605 %)Hyperion