Help Desk Assistant
UK

The median Help Desk Assistant salary in the UK is £25,000 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 900 - 1212
Rank change year-on-year - - -311
Permanent jobs requiring a Help Desk Assistant 11 0 1
As % of all permanent jobs advertised in the UK 0.011% - 0.001%
As % of the Job Titles category 0.012% - 0.001%
Number of salaries quoted 11 0 1
10th Percentile - - -
25th Percentile £13,803 - £21,250
Median annual salary (50th Percentile) £25,000 - £22,500
75th Percentile £26,188 - £23,750
90th Percentile £26,875 - -
UK excluding London median annual salary £25,000 - £22,500

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,212 94,769 150,357
% of permanent jobs with a recognized job title 94.62% 91.51% 96.09%
Number of salaries quoted 66,814 59,630 85,382
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,225
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Help Desk Assistant
Job Vacancy Trend

Job postings that featured Help Desk Assistant in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Help Desk Assistant in the UK

Help Desk Assistant
Salary Trend

3-month moving average salary quoted in jobs citing Help Desk Assistant.

Salary trend for Help Desk Assistant in the UK

Help Desk Assistant
Salary Histogram

Salary distribution for jobs citing Help Desk Assistant over the 6 months to 4 May 2024.

Salary histogram for Help Desk Assistant in the UK

Help Desk Assistant
Top 8 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Assistant within the UK over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England - 11 £25,000 - 1
UK excluding London - 11 £25,000 - 1
South East - 6 £25,625 - 1
East Midlands - 4 £13,803 -
Midlands - 4 £13,803 -
Work from Home - 3 £25,000 -
North East - 1 £12,798 -
North of England - 1 £12,798 -

Help Desk Assistant Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 4 May 2024, Help Desk Assistant job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Help Desk Assistant in the job title.

1 7 (63.64%) Social Skills
2 6 (54.55%) Microsoft
3 5 (45.45%) Microsoft Excel
3 5 (45.45%) Microsoft 365
4 4 (36.36%) Time Management
4 4 (36.36%) SLA
4 4 (36.36%) Kalman Filter
4 4 (36.36%) Problem-Solving
4 4 (36.36%) CRM
4 4 (36.36%) Microsoft Office
4 4 (36.36%) Windows
4 4 (36.36%) Data Security
5 3 (27.27%) Advertising
5 3 (27.27%) Data Privacy
5 3 (27.27%) Organisational Skills
6 2 (18.18%) Customer Service
6 2 (18.18%) System Testing
7 1 (9.09%) Service Delivery
7 1 (9.09%) Management Information System
7 1 (9.09%) CAFM
7 1 (9.09%) Network+ Certification
7 1 (9.09%) A+ Certification
7 1 (9.09%) Microsoft Exchange
7 1 (9.09%) VoIP
7 1 (9.09%) Network Security
7 1 (9.09%) Process Improvement
7 1 (9.09%) Cybersecurity
7 1 (9.09%) CompTIA Security+
7 1 (9.09%) Tech Ops
7 1 (9.09%) Deadline-Driven

Help Desk Assistant Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (9.09%) Microsoft Exchange
Applications
1 5 (45.45%) Microsoft Excel
2 4 (36.36%) Microsoft Office
Cloud Services
1 5 (45.45%) Microsoft 365
Communications & Networking
1 1 (9.09%) Network Security
1 1 (9.09%) VoIP
General
1 7 (63.64%) Social Skills
2 3 (27.27%) Advertising
2 3 (27.27%) Organisational Skills
Miscellaneous
1 1 (9.09%) Management Information System
Operating Systems
1 4 (36.36%) Windows
Processes & Methodologies
1 4 (36.36%) CRM
1 4 (36.36%) Data Security
1 4 (36.36%) Kalman Filter
1 4 (36.36%) Problem-Solving
1 4 (36.36%) Time Management
2 3 (27.27%) Data Privacy
3 2 (18.18%) Customer Service
3 2 (18.18%) System Testing
4 1 (9.09%) CAFM
4 1 (9.09%) Customer Retention
4 1 (9.09%) Cybersecurity
4 1 (9.09%) Deadline-Driven
4 1 (9.09%) Preventative Maintenance
4 1 (9.09%) Proactive Monitoring
4 1 (9.09%) Process Improvement
4 1 (9.09%) Service Delivery
4 1 (9.09%) Tech Ops
Qualifications
1 1 (9.09%) A+ Certification
1 1 (9.09%) CompTIA Security+
1 1 (9.09%) Network+ Certification
Quality Assurance & Compliance
1 4 (36.36%) SLA
Systems Management
1 1 (9.09%) Autotask
Vendors
1 6 (54.55%) Microsoft