The table below looks at the statistics for Service Delivery skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 4 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 May 2015
Same period 2014 Same period 2013
Services Delivery
Rank 74 84 93
Rank change year-on-year
+10 +9
Permanent jobs citing Service Delivery 3780 3886 3291
As % of all permanent IT jobs located in the UK 3.42% 3.25% 2.98%
As % of the Processes & Methodologies category 4.11% 3.97% 3.72%
Number of salaries quoted 2726 2868 2528
Average salary £47,500 £47,500 £48,250
Average salary % change year-on-year
- -1.55%
90% offered a salary of more than £28,500 £30,000 £29,475
10% offered a salary of more than £70,000 £75,000 £75,000
UK excluding London average salary £45,000 £45,000 £45,000

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
91880 97952 88496
As % of all permanent IT jobs located in the UK 83.25% 82.00% 80.12%
Number of salaries quoted 74257 78947 72679
Average salary £50,000 £47,500 £45,000
Average salary % change year-on-year
+5.26% +5.55%
90% offered a salary of more than £32,000 £31,000 £30,000
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery within the UK.

Service Delivery Salary Trend in the UK

Service Delivery
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Delivery over the 3 months to 4 May 2015 within the UK.

Service Delivery Salary Histogram in the UK

Service Delivery
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the UK over the 3 months to 4 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 3506 £47,500 -3.06% 360
London +18 1364 £52,500 -4.54% 103
South East +2 721 £45,000 - 73
City of London +22 380 £48,500 -11.81% 25
Yorkshire +1 276 £42,500 -5.55% 29
Berkshire +19 260 £56,250 +18.42% 16
East of England +7 255 £47,500 -5.00% 21
South West +25 250 £41,000 -8.88% 37
West Midlands +12 250 £45,000 -0.55% 32
North West +17 221 £45,000 +12.50% 45
West Yorkshire -17 187 £45,000 - 22
East Midlands -13 135 £40,000 - 13
Leeds -7 125 £45,000 - 16
Hampshire +1 124 £45,000 +13.92% 5
Surrey -21 117 £40,000 -20.00% 20
Reading +15 111 £60,000 +14.28% 10
Birmingham +7 107 £45,000 -18.18% 14
Cheshire +39 91 £45,000 +12.50% 9
Manchester -10 89 £42,500 +3.03% 28
Scotland -28 85 £42,500 -5.55% 12
Bedfordshire +12 73 £38,500 -14.44% 10
Wiltshire +4 71 £41,250 -8.33% 11
Buckinghamshire -31 71 £42,500 -8.70% 8
Hertfordshire -25 65 £50,000 -5.66% 6
Bristol +23 56 £38,000 -30.90% 15
Milton Keynes -22 55 £45,000 - 8
Cambridgeshire +27 53 £47,500 +18.75% 3
Dorset +27 52 £43,750 +9.37% 3
Wales 0 52 £40,000 +14.28% 4
Essex +4 50 £57,500 +4.54% 1

Service Delivery
Top 30 Related IT Skills

For the 6 months to 4 May 2015, IT jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 3347 (45.22%) ITIL
2 1974 (26.67%) Finance
3 1770 (23.92%) Windows
4 1542 (20.84%) Microsoft
5 1448 (19.56%) Service Management
6 1400 (18.92%) SLA
7 1179 (15.93%) Project Management
8 1059 (14.31%) MS Excel
9 990 (13.38%) Degree
10 901 (12.17%) SQL
11 886 (11.97%) VMware
12 839 (11.34%) Active Directory
13 764 (10.32%) Cisco
14 721 (9.74%) Change Management
15 675 (9.12%) Citrix
16 672 (9.08%) Continuous Improvement
17 659 (8.90%) PRINCE2
18 652 (8.81%) Analytical Skills
19 605 (8.17%) ITIL Certification
20 585 (7.90%) VMware Infrastructure
21 582 (7.86%) Oracle
22 563 (7.61%) Telecoms
23 558 (7.54%) Problem Management
24 551 (7.44%) Management Information System
25 550 (7.43%) MS Office
26 549 (7.42%) Windows Server 2008
27 545 (7.36%) Linux
28 521 (7.04%) Firewall
29 517 (6.99%) Agile Software Development
30 510 (6.89%) SQL Server

Service Delivery
Top Related IT Skills by Category

For the 6 months to 4 May 2015, IT jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 393 (5.31%) MS Exchange
2 237 (3.20%) SharePoint
3 199 (2.69%) IIS
4 188 (2.54%) Exchange Server 2010
5 134 (1.81%) Apache
6 130 (1.76%) Exchange Server 2013
7 128 (1.73%) Lync
8 105 (1.42%) Exchange Server 2007
9 78 (1.05%) Tomcat
9 78 (1.05%) Exchange Server 2003
10 66 (0.89%) Blackberry Enterprise Server
11 48 (0.65%) WebSphere
12 41 (0.55%) CMS
13 40 (0.54%) IBM Notes
14 31 (0.42%) JBoss
15 30 (0.41%) WebLogic
16 28 (0.38%) Elasticsearch
17 27 (0.36%) Oracle HTTP Server
18 21 (0.28%) Lotus Domino
19 19 (0.26%) SharePoint 2013
Applications
1 1059 (14.31%) MS Excel
2 550 (7.43%) MS Office
3 155 (2.09%) MS PowerPoint
4 119 (1.61%) MS Project
5 69 (0.93%) MS Visio
6 31 (0.42%) Spreadsheet
7 10 (0.14%) Photoshop
8 5 (0.068%) SPSS
8 5 (0.068%) Adobe Creative Suite
9 4 (0.054%) Open Workbench
10 2 (0.027%) Adobe Illustrator
10 2 (0.027%) InDesign
10 2 (0.027%) Adobe After Effects
10 2 (0.027%) PowerPivot
10 2 (0.027%) Mingle
11 1 (0.014%) InfoPath
11 1 (0.014%) FastStats
11 1 (0.014%) GNU Octave
Business Applications
1 59 (0.80%) Oracle EBS
2 37 (0.50%) Oracle ERP
3 32 (0.43%) Oracle Applications
3 32 (0.43%) Oracle EBS R12
4 31 (0.42%) Remedy ITSM
5 26 (0.35%) Dynamics CRM
6 24 (0.32%) Oracle Receivables
6 24 (0.32%) Oracle General Ledger
7 23 (0.31%) Oracle Financials
8 22 (0.30%) Oracle Payables
9 21 (0.28%) Oracle Payroll
10 20 (0.27%) SAP SM
11 19 (0.26%) Oracle Cash Management
12 15 (0.20%) SAP ERP
13 13 (0.18%) SAP FI
14 12 (0.16%) SAP CO
14 12 (0.16%) SAP FI/CO
15 10 (0.14%) Oracle CRM
15 10 (0.14%) Oracle HRMS
15 10 (0.14%) SAP EWM
Cloud Services
1 157 (2.12%) SaaS
2 96 (1.30%) Office 365
3 86 (1.16%) IaaS
4 67 (0.91%) Microsoft Azure
5 51 (0.69%) Amazon AWS
6 40 (0.54%) PaaS
7 34 (0.46%) Cloud Computing
8 17 (0.23%) Mimecast
9 8 (0.11%) Google Apps
10 7 (0.095%) Amazon EC2
11 6 (0.081%) Dropbox
11 6 (0.081%) Basecamp
12 4 (0.054%) GitHub
13 3 (0.041%) Force.com
13 3 (0.041%) OneDrive
13 3 (0.041%) Yammer
13 3 (0.041%) AWS CloudFormation
14 1 (0.014%) Taleo
14 1 (0.014%) Amazon S3
14 1 (0.014%) iPaaS
Communications & Networking
1 521 (7.04%) Firewall
2 444 (6.00%) WAN
3 425 (5.74%) LAN
4 368 (4.97%) DNS
5 317 (4.28%) Internet
6 313 (4.23%) SAN
7 310 (4.19%) VPN
7 310 (4.19%) DHCP
8 307 (4.15%) Wireless
9 266 (3.59%) MPLS
10 265 (3.58%) VoIP
11 190 (2.57%) TCP/IP
12 138 (1.86%) Cisco ASA
13 134 (1.81%) BGP
14 126 (1.70%) OSPF
15 92 (1.24%) Cisco Nexus
15 92 (1.24%) NAS
16 85 (1.15%) Intranet
17 84 (1.13%) Ethernet
17 84 (1.13%) Network Security
Database & Business Intelligence
1 510 (6.89%) SQL Server
2 182 (2.46%) MySQL
3 148 (2.00%) Relational Database
4 105 (1.42%) Oracle Database
5 103 (1.39%) SQL Server 2008
6 76 (1.03%) SQL Server Reporting Services
7 73 (0.99%) SQL Server 2012
8 68 (0.92%) Oracle Database 11g
9 65 (0.88%) Data Warehouse
10 61 (0.82%) DB2
11 59 (0.80%) SQL Server Integration Services
12 41 (0.55%) RDBMS
12 41 (0.55%) PostgreSQL
13 40 (0.54%) Oracle Reports
13 40 (0.54%) SQL Server 2005
13 40 (0.54%) SQL Server Analysis Services
14 37 (0.50%) Big Data
14 37 (0.50%) Data Mining
15 36 (0.49%) Oracle Database 10g
16 34 (0.46%) NoSQL
Development Applications
1 53 (0.72%) Visual Studio
2 38 (0.51%) JIRA
3 34 (0.46%) Subversion
3 34 (0.46%) Team Foundation Server
4 26 (0.35%) Oracle Forms
5 22 (0.30%) Jenkins
6 21 (0.28%) Git (software)
6 21 (0.28%) MSI
7 20 (0.27%) Maven
8 19 (0.26%) Selenium
9 17 (0.23%) Eclipse
10 16 (0.22%) Toad
11 14 (0.19%) Ant
12 11 (0.15%) PHPUnit
12 11 (0.15%) Behat
13 8 (0.11%) QuickTest Pro
13 8 (0.11%) JUnit
13 8 (0.11%) InstallShield
14 7 (0.095%) Gradle
14 7 (0.095%) SQL Server Management Studio (SSMS)
General
1 1974 (26.67%) Finance
2 563 (7.61%) Telecoms
3 449 (6.07%) Banking
4 439 (5.93%) Retail
5 243 (3.28%) Marketing
6 242 (3.27%) Legal
7 155 (2.09%) Law
8 128 (1.73%) Front Office
9 118 (1.59%) Financial Institution
10 106 (1.43%) Manufacturing
11 102 (1.38%) Back Office
12 97 (1.31%) Billing
13 96 (1.30%) Investment Banking
14 69 (0.93%) Advertising
15 51 (0.69%) Publishing
16 33 (0.45%) French Language
17 30 (0.41%) Electronics
18 29 (0.39%) German Language
19 26 (0.35%) Games
19 26 (0.35%) Local Government
Job Titles
1 1560 (21.08%) Service Manager
2 1080 (14.59%) Delivery Manager
3 1001 (13.53%) Services Delivery Manager
4 948 (12.81%) Analyst
5 403 (5.45%) Consultant
6 390 (5.27%) Support Engineer
7 347 (4.69%) Project Manager
8 307 (4.15%) Support Analyst
9 275 (3.72%) Architect
10 235 (3.18%) Team Leader
11 229 (3.09%) IT Services Manager
12 214 (2.89%) Service Analyst
13 209 (2.82%) Senior Manager
14 205 (2.77%) Technical Manager
15 196 (2.65%) Applications Support
16 186 (2.51%) Administrator
17 171 (2.31%) Developer
18 155 (2.09%) IT Support
19 150 (2.03%) Support Manager
20 148 (2.00%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 277 (3.74%) .NET
2 154 (2.08%) XML
3 152 (2.05%) HTML
4 119 (1.61%) Middleware
5 110 (1.49%) Web Services
6 99 (1.34%) ASP.NET
7 98 (1.32%) CSS
8 73 (0.99%) jQuery
9 45 (0.61%) J2EE
10 38 (0.51%) Ajax
11 36 (0.49%) Oracle Fusion
11 36 (0.49%) .NET Framework
11 36 (0.49%) ASP.NET MVC
12 33 (0.45%) REST
12 33 (0.45%) JSP
12 33 (0.45%) Spring
12 33 (0.45%) LAMP
13 31 (0.42%) Software Packaging
13 31 (0.42%) AngularJS
14 30 (0.41%) SOAP
Miscellaneous
1 652 (8.81%) Analytical Skills
2 551 (7.44%) Management Information System
3 207 (2.80%) Computer Science
4 159 (2.15%) Blackberry
5 117 (1.58%) Enterprise Software
6 111 (1.50%) Statistics
7 107 (1.45%) User Experience
8 105 (1.42%) Clustering
9 76 (1.03%) Life Science
10 75 (1.01%) Replication
11 73 (0.99%) Open Source
12 66 (0.89%) PMI
12 66 (0.89%) NHS
13 56 (0.76%) Hedge funds
14 55 (0.74%) Foreign Exchange (FX)
15 54 (0.73%) Performance Metrics
16 53 (0.72%) Mobile App
17 52 (0.70%) Mathematics
17 52 (0.70%) Client/Server
18 44 (0.59%) Video Conferencing
Operating Systems
1 1770 (23.92%) Windows
2 549 (7.42%) Windows Server 2008
3 545 (7.36%) Linux
4 498 (6.73%) Windows 7
5 493 (6.66%) Windows Server 2012
6 454 (6.13%) UNIX
7 287 (3.88%) Windows Server 2003
8 226 (3.05%) Windows XP
9 210 (2.84%) Windows 8
10 92 (1.24%) Red Hat Enterprise Linux
11 68 (0.92%) Solaris
12 56 (0.76%) Mac OS X
13 55 (0.74%) Windows Vista
14 50 (0.68%) CentOS
15 46 (0.62%) Android
16 36 (0.49%) Apple iOS
17 26 (0.35%) Oracle Linux
18 22 (0.30%) AIX
19 19 (0.26%) VMS
20 15 (0.20%) Windows 2000 Server
Processes & Methodologies
1 3347 (45.22%) ITIL
2 1448 (19.56%) Service Management
3 1179 (15.93%) Project Management
4 721 (9.74%) Change Management
5 672 (9.08%) Continuous Improvement
6 659 (8.90%) PRINCE2
7 558 (7.54%) Problem Management
8 517 (6.99%) Agile Software Development
9 505 (6.82%) Stakeholder Management
10 501 (6.77%) Incident Management
11 442 (5.97%) Line Management
12 417 (5.63%) Mentoring
13 332 (4.49%) People Management
14 327 (4.42%) ITSM
15 309 (4.18%) Disaster Recovery
16 298 (4.03%) Risk Management
17 270 (3.65%) CRM
18 266 (3.59%) Coaching
19 246 (3.32%) Root Cause Analysis
20 240 (3.24%) Business Continuity
Programming Languages
1 901 (12.17%) SQL
2 362 (4.89%) Java
3 177 (2.39%) C#
4 173 (2.34%) JavaScript
5 164 (2.22%) PowerShell
6 131 (1.77%) C
7 128 (1.73%) Perl
8 107 (1.45%) Python
9 80 (1.08%) PHP
9 80 (1.08%) PL/SQL
10 79 (1.07%) T-SQL
11 68 (0.92%) Shell Script
12 67 (0.91%) VBA
13 65 (0.88%) VB
14 55 (0.74%) Bash Shell
15 32 (0.43%) VBScript
16 24 (0.32%) ABAP
17 20 (0.27%) VB.NET
17 20 (0.27%) R
18 17 (0.23%) C++
Qualifications
1 990 (13.38%) Degree
2 605 (8.17%) ITIL Certification
3 440 (5.95%) Security Cleared
4 430 (5.81%) Cisco Certification
5 419 (5.66%) Microsoft Certification
6 290 (3.92%) MCSE
7 286 (3.86%) SC Cleared
8 249 (3.36%) CCNP
9 246 (3.32%) CCNA
10 162 (2.19%) MCP
11 112 (1.51%) MCSA
12 105 (1.42%) DV Cleared
13 102 (1.38%) PMI Certification
14 92 (1.24%) ISEB
15 86 (1.16%) MCITP
16 82 (1.11%) PRINCE2 Certification
17 76 (1.03%) PRINCE2 Practitioner
17 76 (1.03%) ITIL Foundation Certificate
18 64 (0.86%) VMware Certified Professional (VCP)
19 61 (0.82%) CCSE
Quality Assurance & Compliance
1 1400 (18.92%) SLA
2 239 (3.23%) QA
3 136 (1.84%) ISO/IEC 27001
4 96 (1.30%) PCI DSS
4 96 (1.30%) COBIT
5 52 (0.70%) ISO 9001
6 39 (0.53%) Sarbanes-Oxley
7 20 (0.27%) ISO 9000
8 11 (0.15%) PMBOK
9 9 (0.12%) Solvency II
10 8 (0.11%) HL7
11 7 (0.095%) JSP 440
11 7 (0.095%) EMIR
11 7 (0.095%) ISO 8583
12 5 (0.068%) MiFID
12 5 (0.068%) ISO/IEC 17799
13 4 (0.054%) ISO 14001
14 3 (0.041%) ISO/IEC 20000
14 3 (0.041%) HIPAA
14 3 (0.041%) P3O
System Software
1 839 (11.34%) Active Directory
2 585 (7.90%) VMware Infrastructure
3 218 (2.95%) XenApp
4 180 (2.43%) Hyper-V
5 127 (1.72%) vSphere
6 74 (1.00%) XenDesktop
7 51 (0.69%) Microsoft App-V
8 50 (0.68%) Terminal Services
9 46 (0.62%) Terminal Server
10 45 (0.61%) VMware ESX
11 42 (0.57%) Citrix Presentation Server
12 34 (0.46%) Oracle RAC
13 22 (0.30%) VMware ESXi
14 21 (0.28%) NDS
15 19 (0.26%) XenServer
16 18 (0.24%) NFS
17 16 (0.22%) Microsoft Virtual Server
18 15 (0.20%) IMail Server
18 15 (0.20%) VMware Server
19 10 (0.14%) VMware Workstation
Systems Management
1 247 (3.34%) SCCM
2 56 (0.76%) SCOM
3 55 (0.74%) Puppet
4 32 (0.43%) Backup Exec
4 32 (0.43%) Tivoli
5 29 (0.39%) FortiGate
6 27 (0.36%) Oracle RMAN
6 27 (0.36%) NetBackup
7 26 (0.35%) OpenView
8 25 (0.34%) Data Guard
8 25 (0.34%) HP Quality Center
8 25 (0.34%) Nagios
9 22 (0.30%) Symantec Enterprise Vault
10 20 (0.27%) Systems Management Server (SMS)
11 19 (0.26%) WSUS
12 16 (0.22%) Opscode Chef
13 13 (0.18%) Tivoli Storage Manager
14 12 (0.16%) SCOrch
14 12 (0.16%) Cacti
15 11 (0.15%) TeamSite
Vendors
1 1542 (20.84%) Microsoft
2 886 (11.97%) VMware
3 764 (10.32%) Cisco
4 675 (9.12%) Citrix
5 582 (7.86%) Oracle
6 346 (4.68%) HP
7 288 (3.89%) SAP
8 254 (3.43%) Juniper
9 183 (2.47%) IBM
10 153 (2.07%) CheckPoint
11 144 (1.95%) Apple
12 140 (1.89%) ServiceNow
13 139 (1.88%) F5
14 136 (1.84%) Dell
15 132 (1.78%) NetApp
16 122 (1.65%) Symantec
17 110 (1.49%) Red Hat
18 100 (1.35%) Avaya
19 99 (1.34%) Remedy
20 87 (1.18%) EMC
South East
Hastings Direct
Posted: 5 hours ago
London
Imperative People
Posted: 5 hours ago
Manchester, Lancashire
Easy Web Recruitment - Bright Future Software
Posted: 5 hours ago
South East
Monarch Recruitment
Salary: £45000 - £50000 per annum, Benefits Excellent benefits
Posted: 7 hours ago
City, London
Miller Maxwell Ltd
Salary: From £80,000 to £100,000 per annum Plus Full Benefits package
Posted: 11 hours ago
Basingstoke, Hampshire
Project People Ltd.
Salary: Market rates
Posted: Yesterday
Henley-on-thames, Oxfordshire
Robert Walters
Salary: Healthcare, Pension, bonus etc.
Posted: Yesterday
Portsmouth, Hampshire
Sopra Steria Limited
Posted: Yesterday
London
Ampersand Consulting
Posted: Yesterday
Feltham, Middlesex
Talent Crew
Salary: £70000 - £100000 per annum + OTE
Posted: Yesterday
Stockport, Cheshire
Saxon Recruitment Solutions
Salary: £20000 - £24000 per annum + Bonus & Benefits
Posted: 2 days ago
Manchester, Lancashire
Mortimer Bell International
Salary: £70000 - £75000 per annum
Posted: 3 days ago
London
FIRST POINT IT RESOURCING
Salary: £55000 per annum + Benefits
Posted: 3 days ago
Gatwick, West Sussex
ARC IT Recruitment Ltd
Salary: £40000 - £45000 Per Annum
Posted: 3 days ago
Bedford, Bedfordshire
IT Executive Ltd
Salary: £32000 - £42000 per annum + Benefits
Posted: 3 days ago
Leatherhead, Surrey
AWD Recruitment
Salary: Negotiable + Bonus + Car Allowance + Flexible Benefits Package
Posted: 3 days ago
Coventry, West Midlands (County)
BAE Systems
Posted: 3 days ago
East Midlands
Code Red Associates
Salary: Competitive
Posted: 3 days ago
City, London
Oliver James Associates
Salary: £65000 per annum + Pension and Benefits
Posted: 3 days ago
Bradford, West Yorkshire
4it Recruitment Ltd
Salary: From £50,000 to £60,000 per annum plus additional benefits
Posted: 3 days ago