The table below looks at the statistics for Service Delivery skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Services Delivery
Rank 86 79 86
Rank change year-on-year
-7 +7
Permanent jobs citing Service Delivery 3530 3460 3544
As % of all permanent IT jobs located in the UK 3.03% 3.25% 3.03%
As % of the Processes & Methodologies category 3.76% 4.09% 3.90%
Number of salaries quoted 2617 2660 2666
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £27,000 £28,000 £26,250
10% offered a salary of more than £73,000 £75,000 £70,000
UK excluding London average salary £44,500 £45,000 £42,500
% change year-on-year
-1.11% +5.88%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
93904 84659 90979
As % of all permanent IT jobs located in the UK 80.68% 79.59% 77.87%
Number of salaries quoted 74903 69182 77129
Average salary £47,500 £47,500 £46,500
Average salary % change year-on-year
- +2.15%
90% offered a salary of more than £30,500 £30,000 £30,000
10% offered a salary of more than £72,500 £72,500 £72,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery within the UK.

Service Delivery Salary Trend in the UK

Service Delivery
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Delivery over the 3 months to 29 August 2014 within the UK.

Service Delivery Salary Histogram in the UK

Service Delivery
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 3258 £47,500 - 344
London -11 1170 £50,000 -9.09% 106
South East -1 793 £43,500 -3.33% 76
Berkshire +14 292 £50,000 +4.16% 21
City of London -10 291 £52,500 -8.69% 26
North West +46 289 £47,500 +7.95% 31
Yorkshire -23 257 £44,000 +10.00% 31
East of England -10 220 £45,000 +20.00% 33
South West -4 211 £34,500 -18.82% 29
West Yorkshire -6 210 £45,000 +7.78% 23
Manchester +36 174 £37,755 -5.61% 13
West Midlands -24 168 £53,750 +9.13% 22
Hampshire +2 154 £40,000 -5.88% 10
Reading +27 150 £50,000 +8.10% 7
Leeds -2 147 £42,500 +6.25% 15
East Midlands -21 114 £39,000 -2.50% 11
Scotland +9 110 £46,500 +9.41% 9
Surrey -45 90 £42,500 -15.00% 15
Buckinghamshire -18 83 £52,500 +20.68% 13
Oxfordshire +23 72 £37,500 -16.66% 8
Birmingham -20 72 £55,000 +10.00% 14
Bedfordshire +8 68 £48,500 +46.96% 9
Cheshire +26 67 £52,500 +23.52% 11
Bristol +17 58 £37,500 -27.53% 8
Hertfordshire -28 55 £35,250 -6.00% 8
Northamptonshire +6 53 £30,250 -49.15% 7
Somerset -2 51 £27,500 -28.10% 2
Essex +27 47 £47,500 -17.39% 9
Wiltshire -4 47 £35,000 -19.54% 8
Southampton -2 43 £37,750 -11.17% 1

Service Delivery
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 3213 (45.50%) ITIL
2 1873 (26.52%) Finance
3 1479 (20.94%) Service Management
4 1437 (20.35%) Windows
5 1360 (19.26%) Project Management
6 1301 (18.42%) Microsoft
7 1292 (18.30%) SLA
8 932 (13.20%) MS Excel
9 851 (12.05%) Degree
10 819 (11.60%) SQL
11 811 (11.48%) Change Management
12 731 (10.35%) Oracle
13 624 (8.84%) PRINCE2
14 623 (8.82%) ITIL Certification
15 612 (8.67%) Active Directory
16 576 (8.16%) Linux
17 571 (8.09%) MS Office
18 553 (7.83%) Telecoms
19 543 (7.69%) Incident Management
20 536 (7.59%) VMware
21 519 (7.35%) Continuous Improvement
22 510 (7.22%) Stakeholder Management
23 497 (7.04%) SQL Server
24 439 (6.22%) Cisco
25 436 (6.17%) Windows Server 2008
26 432 (6.12%) Retail
27 425 (6.02%) UNIX
28 403 (5.71%) Citrix
29 394 (5.58%) CRM
29 394 (5.58%) Management Information System

Service Delivery
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 353 (5.00%) MS Exchange
2 282 (3.99%) SharePoint
3 184 (2.61%) Apache
4 163 (2.31%) IIS
5 150 (2.12%) Exchange Server 2010
6 126 (1.78%) Exchange Server 2003
7 102 (1.44%) Lync
8 99 (1.40%) Exchange Server 2007
9 97 (1.37%) Tomcat
10 75 (1.06%) WebSphere
11 60 (0.85%) Blackberry Enterprise Server
12 53 (0.75%) CMS
13 51 (0.72%) SharePoint 2010
14 44 (0.62%) WebLogic
15 38 (0.54%) Exchange Server 2013
16 35 (0.50%) SharePoint 2013
17 33 (0.47%) IBM Notes
18 31 (0.44%) Oracle HTTP Server
19 29 (0.41%) Lotus Domino
19 29 (0.41%) Oracle Workflow
Applications
1 932 (13.20%) MS Excel
2 571 (8.09%) MS Office
3 146 (2.07%) MS PowerPoint
4 93 (1.32%) MS Visio
5 83 (1.18%) MS Project
6 25 (0.35%) Spreadsheet
7 12 (0.17%) Photoshop
8 7 (0.099%) InfoPath
9 6 (0.085%) Adobe Illustrator
10 5 (0.071%) Adobe Captivate
10 5 (0.071%) PowerPivot
11 4 (0.057%) SPSS
12 3 (0.042%) InDesign
13 2 (0.028%) Mingle
Business Applications
1 86 (1.22%) Oracle EBS
2 71 (1.01%) Dynamics CRM
3 67 (0.95%) Oracle Applications
4 66 (0.93%) Oracle EBS R12
5 43 (0.61%) Oracle HRMS
6 40 (0.57%) Oracle Payroll
7 35 (0.50%) Dynamics GP
8 28 (0.40%) SAP FI/CO
8 28 (0.40%) SAP FI
8 28 (0.40%) SAP CO
9 27 (0.38%) Remedy ITSM
10 25 (0.35%) Agresso
10 25 (0.35%) Oracle CRM
11 16 (0.23%) Oracle ERP
12 15 (0.21%) Dynamics AX
12 15 (0.21%) Google Analytics
13 14 (0.20%) RMDS
14 13 (0.18%) Oracle SCM
14 13 (0.18%) Oracle Financials
14 13 (0.18%) Magento
Cloud Services
1 164 (2.32%) SaaS
2 147 (2.08%) Office 365
3 104 (1.47%) Microsoft Azure
4 42 (0.59%) Amazon AWS
5 41 (0.58%) IaaS
6 32 (0.45%) Cloud Computing
7 29 (0.41%) Amazon EC2
8 27 (0.38%) PaaS
9 24 (0.34%) Google Apps
10 19 (0.27%) SuccessFactors
10 19 (0.27%) Taleo
11 8 (0.11%) Amazon S3
12 5 (0.071%) ElastiCache
12 5 (0.071%) Amazon ElastiCache
13 2 (0.028%) IBM SmartCloud
13 2 (0.028%) GitHub
14 1 (0.014%) Amazon ELB
Communications & Networking
1 370 (5.24%) Firewall
2 314 (4.45%) DNS
3 289 (4.09%) WAN
4 280 (3.96%) LAN
5 279 (3.95%) Internet
6 266 (3.77%) SAN
7 265 (3.75%) TCP/IP
8 183 (2.59%) VPN
9 176 (2.49%) Wireless
10 173 (2.45%) DHCP
11 131 (1.85%) MPLS
12 96 (1.36%) VoIP
13 84 (1.19%) NAS
14 72 (1.02%) Unified Communications
15 69 (0.98%) Ethernet
15 69 (0.98%) HTTP
16 67 (0.95%) Network Security
17 63 (0.89%) OSPF
17 63 (0.89%) BGP
18 62 (0.88%) SMTP
Database & Business Intelligence
1 497 (7.04%) SQL Server
2 169 (2.39%) Oracle Database
3 119 (1.69%) Relational Database
4 109 (1.54%) SQL Server 2008
5 108 (1.53%) Data Warehouse
6 106 (1.50%) MySQL
7 101 (1.43%) SQL Server Integration Services
8 84 (1.19%) SQL Server Reporting Services
9 64 (0.91%) PostgreSQL
10 63 (0.89%) SQL Server Analysis Services
11 54 (0.76%) Oracle Reports
12 50 (0.71%) DB2
13 49 (0.69%) Oracle Database 11g
14 46 (0.65%) Data Mining
15 39 (0.55%) SQL Server 2005
16 37 (0.52%) Crystal Reports
17 35 (0.50%) SQL Server 2012
18 26 (0.37%) NoSQL
19 23 (0.33%) Oracle Database 10g
20 21 (0.30%) Oracle BI EE
Development Applications
1 91 (1.29%) JIRA
2 71 (1.01%) Subversion
3 66 (0.93%) Team Foundation Server
4 46 (0.65%) Git (software)
5 44 (0.62%) Visual Studio
6 38 (0.54%) Jenkins
7 31 (0.44%) Selenium
8 26 (0.37%) Oracle Forms
9 21 (0.30%) JUnit
10 20 (0.28%) Eclipse
11 19 (0.27%) Maven
12 15 (0.21%) NUnit
13 13 (0.18%) TeamCity
14 12 (0.17%) Toad
15 11 (0.16%) JMeter
16 10 (0.14%) SQL Server Management Studio (SSMS)
17 9 (0.13%) MSI
18 8 (0.11%) WebDriver
19 7 (0.099%) Cucumber
19 7 (0.099%) Hudson
General
1 1873 (26.52%) Finance
2 553 (7.83%) Telecoms
3 432 (6.12%) Retail
4 367 (5.20%) Banking
5 312 (4.42%) Marketing
6 257 (3.64%) Legal
7 125 (1.77%) Law
8 97 (1.37%) Advertising
9 91 (1.29%) Billing
10 86 (1.22%) Back Office
11 81 (1.15%) Manufacturing
12 72 (1.02%) Front Office
13 69 (0.98%) Publishing
14 61 (0.86%) German Language
15 54 (0.76%) Financial Institution
16 53 (0.75%) Investment Banking
17 44 (0.62%) Games
18 41 (0.58%) Local Government
19 32 (0.45%) French Language
20 29 (0.41%) Retail Banking
Job Titles
1 1524 (21.58%) Service Manager
2 1029 (14.57%) Delivery Manager
3 982 (13.91%) Analyst
4 951 (13.47%) Services Delivery Manager
5 375 (5.31%) Consultant
6 363 (5.14%) Architect
7 332 (4.70%) Support Analyst
8 323 (4.57%) Project Manager
9 290 (4.11%) Team Leader
10 237 (3.36%) Applications Support
11 228 (3.23%) Service Analyst
12 217 (3.07%) Support Engineer
13 206 (2.92%) Developer
14 195 (2.76%) Senior Manager
15 192 (2.72%) Technical Manager
16 185 (2.62%) IT Services Manager
17 183 (2.59%) Business Analyst
18 168 (2.38%) Solutions Architect
19 161 (2.28%) Infrastructure Manager
20 158 (2.24%) Administrator
Libraries, Frameworks & Software Standards
1 256 (3.63%) .NET
2 172 (2.44%) XML
3 150 (2.12%) HTML
4 137 (1.94%) Web Services
5 99 (1.40%) Middleware
6 88 (1.25%) CSS
7 68 (0.96%) ASP.NET
8 63 (0.89%) jQuery
9 53 (0.75%) .NET Framework
10 40 (0.57%) HTML5
11 32 (0.45%) J2EE
12 31 (0.44%) SOAP
13 30 (0.42%) EDI
14 29 (0.41%) LAMP
15 26 (0.37%) Spring
15 26 (0.37%) JMS
16 25 (0.35%) WCF
17 24 (0.34%) Oracle Fusion
18 23 (0.33%) Application Packaging
19 20 (0.28%) Ajax
Miscellaneous
1 394 (5.58%) Management Information System
2 181 (2.56%) Computer Science
3 146 (2.07%) Blackberry
4 121 (1.71%) Enterprise Software
5 112 (1.59%) Statistics
6 99 (1.40%) PMI
7 93 (1.32%) Open Source
8 76 (1.08%) CMDB
9 72 (1.02%) Mathematics
10 71 (1.01%) Replication
11 67 (0.95%) Clustering
12 61 (0.86%) Video Conferencing
13 59 (0.84%) NHS
14 42 (0.59%) EPoS
14 42 (0.59%) Mainframe
15 40 (0.57%) Foreign Exchange (FX)
16 35 (0.50%) CLARiiON
16 35 (0.50%) PKI
17 34 (0.48%) Equities
18 31 (0.44%) Firmware
Operating Systems
1 1437 (20.35%) Windows
2 576 (8.16%) Linux
3 436 (6.17%) Windows Server 2008
4 425 (6.02%) UNIX
5 369 (5.23%) Windows 7
6 300 (4.25%) Windows Server 2003
7 207 (2.93%) Windows Server 2012
8 155 (2.19%) Windows XP
9 109 (1.54%) Red Hat Enterprise Linux
10 104 (1.47%) Solaris
11 74 (1.05%) CentOS
12 72 (1.02%) Windows 8
13 53 (0.75%) Windows Phone
14 48 (0.68%) Android
15 47 (0.67%) Apple iOS
16 41 (0.58%) Windows Phone 8
17 38 (0.54%) HPUX
18 32 (0.45%) AIX
19 30 (0.42%) Mac OS X
20 29 (0.41%) Windows 2000 Server
Processes & Methodologies
1 3213 (45.50%) ITIL
2 1479 (20.94%) Service Management
3 1360 (19.26%) Project Management
4 811 (11.48%) Change Management
5 624 (8.84%) PRINCE2
6 543 (7.69%) Incident Management
7 519 (7.35%) Continuous Improvement
8 510 (7.22%) Stakeholder Management
9 394 (5.58%) CRM
10 380 (5.38%) Problem Management
11 366 (5.18%) ITSM
12 294 (4.16%) Release Management
13 271 (3.84%) Supplier Management
14 259 (3.67%) Business Development
15 257 (3.64%) Performance Management
16 237 (3.36%) Risk Management
17 231 (3.27%) ERP
18 217 (3.07%) Disaster Recovery
19 216 (3.06%) ITIL V3
20 214 (3.03%) Agile Software Development
Programming Languages
1 819 (11.60%) SQL
2 392 (5.55%) Java
3 136 (1.93%) C#
4 131 (1.85%) C
5 127 (1.80%) JavaScript
6 102 (1.44%) PowerShell
7 90 (1.27%) T-SQL
8 87 (1.23%) Bash Shell
9 86 (1.22%) Python
10 80 (1.13%) Perl
11 78 (1.10%) PL/SQL
12 71 (1.01%) VB
13 66 (0.93%) PHP
14 42 (0.59%) VBScript
15 41 (0.58%) Ruby
15 41 (0.58%) Shell Script
16 30 (0.42%) VBA
17 27 (0.38%) VB6
18 21 (0.30%) C++
19 18 (0.25%) ABAP
Qualifications
1 851 (12.05%) Degree
2 623 (8.82%) ITIL Certification
3 342 (4.84%) Microsoft Certification
4 334 (4.73%) Security Cleared
5 233 (3.30%) Cisco Certification
6 201 (2.85%) MCSE
7 175 (2.48%) SC Cleared
8 164 (2.32%) CCNA
9 151 (2.14%) PMI Certification
10 140 (1.98%) MCITP
11 119 (1.69%) MCP
12 98 (1.39%) ISEB
13 88 (1.25%) CCNP
14 86 (1.22%) ITIL Foundation Certificate
15 77 (1.09%) MCSA
16 75 (1.06%) PRINCE2 Certification
17 64 (0.91%) HND
18 62 (0.88%) MCTS
19 58 (0.82%) PMP
20 55 (0.78%) CISSP
Quality Assurance & Compliance
1 1292 (18.30%) SLA
2 235 (3.33%) QA
3 196 (2.78%) ISO/IEC 27001
4 139 (1.97%) ISO 9001
5 101 (1.43%) PCI DSS
6 61 (0.86%) COBIT
7 22 (0.31%) ISO 8583
7 22 (0.31%) ISO 9000
8 19 (0.27%) Sarbanes-Oxley
9 17 (0.24%) ISO 14001
10 10 (0.14%) Data Quality
11 5 (0.071%) HL7
11 5 (0.071%) ISO/IEC 20000
12 4 (0.057%) BS15000
12 4 (0.057%) TickIT
13 3 (0.042%) Basel II
13 3 (0.042%) GPG13
13 3 (0.042%) EMIR
13 3 (0.042%) Dodd-Frank
14 2 (0.028%) Basel III
System Software
1 612 (8.67%) Active Directory
2 297 (4.21%) VMware Infrastructure
3 115 (1.63%) Hyper-V
4 112 (1.59%) XenApp
5 78 (1.10%) vSphere
6 54 (0.76%) XenDesktop
7 37 (0.52%) NDS
8 32 (0.45%) Oracle RMAN
8 32 (0.45%) Microsoft App-V
9 31 (0.44%) vCloud
10 27 (0.38%) Terminal Services
11 25 (0.35%) Oracle RAC
12 24 (0.34%) NFS
13 19 (0.27%) MetaFrame
13 19 (0.27%) VMware ESXi
14 18 (0.25%) XenServer
15 17 (0.24%) Citrix Presentation Server
16 16 (0.23%) Microsoft Virtual Server
16 16 (0.23%) VMware ESX
17 14 (0.20%) UAG
Systems Management
1 167 (2.36%) SCCM
2 113 (1.60%) SCOM
3 95 (1.35%) Nagios
4 78 (1.10%) Backup Exec
5 62 (0.88%) WSUS
6 60 (0.85%) Puppet
7 53 (0.75%) Tivoli
8 49 (0.69%) Opscode Chef
9 42 (0.59%) OpenView
10 41 (0.58%) NetBackup
11 34 (0.48%) Norton AntiVirus
12 30 (0.42%) Data Guard
13 26 (0.37%) ZABBIX
14 25 (0.35%) Zenoss
15 18 (0.25%) HP NNM
16 15 (0.21%) SCVMM
17 13 (0.18%) Foglight
18 12 (0.17%) SolarWinds Orion
18 12 (0.17%) Graylog2
19 11 (0.16%) Cisco IPCC
Vendors
1 1301 (18.42%) Microsoft
2 731 (10.35%) Oracle
3 536 (7.59%) VMware
4 439 (6.22%) Cisco
5 403 (5.71%) Citrix
6 306 (4.33%) SAP
7 286 (4.05%) HP
8 154 (2.18%) IBM
9 128 (1.81%) Remedy
10 127 (1.80%) Red Hat
11 98 (1.39%) Symantec
12 91 (1.29%) NetApp
13 87 (1.23%) Juniper
14 81 (1.15%) EMC
14 81 (1.15%) Apple
15 77 (1.09%) CheckPoint
16 74 (1.05%) Dell
17 68 (0.96%) TIBCO
18 64 (0.91%) F5
19 62 (0.88%) ServiceNow
Reigate, Surrey
Capita
Salary: Benefits
Posted: 18 hours ago
Chelmsford, Essex
Capita Resourcing
Posted: 23 hours ago
Oldham, Lancashire
Roc Search
Salary: £23000 - £26000 per annum
Posted: 23 hours ago
City, London
Recommend Recruitment
Salary: From £50,000 to £65,000 per annum bonus, healthcare, pension, life ass
Posted: Yesterday
Manchester, Lancashire
TEKsystems
Salary: £55000 - £72000 per annum + Package, Car, Pension etc
Posted: Yesterday
Croydon, Surrey
LV=
Salary: Benchmark
Posted: Yesterday
London
Berwick Partners
Salary: package
Posted: Yesterday
Richmond, Surrey
Secure Virtual
Posted: Yesterday
London
Salt
Salary: £45000 - £50000 per annum + Negotiable + Package
Posted: Yesterday
London
Salt
Salary: £80000 - £90000 per annum + Package & Bonus
Posted: Yesterday
Glasgow, Lanarkshire
Aston Carter
Salary: £50000 - £65000 per annum + Annual bonus - 12% pension
Posted: Yesterday
Manchester, Lancashire
Circle Recruitment
Salary: £16000 - £18000 per annum + Benefits + Bonus
Posted: Yesterday
Knutsford, Cheshire
Proprius Recruitment
Salary: From £40,000 to £50,000 per annum
Posted: Yesterday
South East London
Edison Hill Ltd
Salary: From £38,000 to £45,000 per annum £40K plus benefits
Posted: Yesterday
Pudsey, West Yorkshire
Lloyds Banking Group
Salary: £42000 - £52000 per annum + Benefits
Posted: Yesterday
Northampton, Northamptonshire
Focus IT Recruitment
Salary: From £20,000 to £23,000 per annum + 10% Shift Allowance
Posted: Yesterday
City, London
Maclean Moore Consulting
Salary: From £100,000 to £140,000 per annum Bonus, Pension, Healthcare, Holida
Posted: Yesterday
London
Spring Technology
Salary: £42000.00 - £45000.00 per annum + 25% Bonus
Posted: Yesterday
Colchester, Essex
Eutopia Solutions Ltd
Salary: £30000 - £50000 per annum + generous benfits
Posted: Yesterday
London
Randstad Technologies
Salary: Competitive + excellent benefits
Posted: Yesterday