The table below looks at the statistics for Service Delivery skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Services Delivery
Rank 79 93 99
Rank change year-on-year
+14 +6
Permanent jobs citing Service Delivery 3714 3368 3237
As % of all permanent IT jobs located in the UK 3.32% 3.08% 2.80%
As % of the Processes & Methodologies category 4.03% 3.76% 3.53%
Number of salaries quoted 2783 2400 2467
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £28,000 £27,600 £27,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London average salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92095 89576 91817
As % of all permanent IT jobs located in the UK 82.23% 81.81% 79.51%
Number of salaries quoted 75962 71840 78174
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £70,000 £72,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery within the UK.

Service Delivery Salary Trend in the UK

Service Delivery
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Delivery over the 3 months to 19 December 2014 within the UK.

Service Delivery Salary Histogram in the UK

Service Delivery
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the UK over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 3435 £47,500 -1.04% 350
London +8 1227 £55,000 - 124
South East +14 809 £47,500 - 80
Yorkshire -1 311 £39,500 -10.22% 27
City of London +27 305 £57,500 - 33
Berkshire +15 291 £45,000 -5.26% 20
North West +21 270 £43,250 +10.89% 24
East of England +1 269 £43,450 +2.23% 24
West Yorkshire 0 242 £39,500 -10.22% 18
West Midlands +7 228 £47,175 +7.21% 17
Leeds +10 176 £42,500 -5.55% 15
South West +4 174 £40,500 +7.28% 29
Surrey -6 157 £47,500 -5.00% 12
Reading +19 149 £37,250 -17.22% 10
Hampshire +7 139 £50,000 +25.00% 17
Manchester +7 137 £42,500 +11.84% 10
Scotland -4 137 £42,500 -15.00% 17
East Midlands +38 119 £40,000 -15.78% 15
Birmingham -2 106 £52,500 +16.66% 6
Buckinghamshire +22 104 £47,500 -13.63% 17
Cheshire +45 89 £45,000 -16.27% 8
Bedfordshire +12 77 £40,000 - 3
Cambridgeshire +12 74 £32,500 -10.95% 9
Milton Keynes +14 58 £46,000 +6.97% 12
Essex -2 58 £47,500 -20.16% 3
Hertfordshire -27 53 £50,000 +22.69% 5
Bracknell -5 51 £45,000 +5.88% 2
Edinburgh -33 51 £56,000 +12.00% 7
Wales +42 50 £43,750 +6.70% 9
Bristol +13 50 £38,750 -25.48% 10

Service Delivery
Top 30 Related IT Skills

For the 6 months to 19 December 2014, IT jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 3285 (45.18%) ITIL
2 1874 (25.77%) Finance
3 1592 (21.90%) Windows
4 1453 (19.98%) SLA
5 1416 (19.47%) Microsoft
6 1381 (18.99%) Service Management
7 1302 (17.91%) Project Management
8 1109 (15.25%) MS Excel
9 1023 (14.07%) Degree
10 858 (11.80%) Change Management
11 834 (11.47%) SQL
12 769 (10.58%) VMware
13 715 (9.83%) Analytical Skills
14 697 (9.59%) Active Directory
15 617 (8.49%) MS Office
16 616 (8.47%) Telecoms
17 613 (8.43%) PRINCE2
18 593 (8.16%) Cisco
19 591 (8.13%) Citrix
20 551 (7.58%) Continuous Improvement
21 539 (7.41%) Incident Management
22 532 (7.32%) Oracle
23 526 (7.23%) Agile Software Development
24 518 (7.12%) Linux
24 518 (7.12%) ITIL Certification
25 511 (7.03%) Stakeholder Management
26 506 (6.96%) Windows Server 2008
27 476 (6.55%) Windows 7
28 472 (6.49%) Retail
29 466 (6.41%) SQL Server

Service Delivery
Top Related IT Skills by Category

For the 6 months to 19 December 2014, IT jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 355 (4.88%) MS Exchange
2 275 (3.78%) SharePoint
3 161 (2.21%) Apache
4 159 (2.19%) IIS
5 149 (2.05%) Exchange Server 2010
6 126 (1.73%) Lync
7 108 (1.49%) Exchange Server 2003
8 92 (1.27%) Tomcat
9 85 (1.17%) Exchange Server 2007
10 79 (1.09%) Exchange Server 2013
11 75 (1.03%) Blackberry Enterprise Server
12 63 (0.87%) WebSphere
13 49 (0.67%) CMS
14 44 (0.61%) Lotus Domino
15 42 (0.58%) IBM Notes
16 34 (0.47%) SharePoint 2010
17 33 (0.45%) SAS
18 31 (0.43%) Elasticsearch
19 28 (0.39%) WebSphere Application Server
20 26 (0.36%) CICS
Applications
1 1109 (15.25%) MS Excel
2 617 (8.49%) MS Office
3 208 (2.86%) MS PowerPoint
4 130 (1.79%) MS Visio
5 125 (1.72%) MS Project
6 19 (0.26%) Spreadsheet
7 9 (0.12%) SPSS
8 7 (0.096%) Mingle
9 5 (0.069%) Photoshop
10 4 (0.055%) Adobe Illustrator
10 4 (0.055%) Open Workbench
11 3 (0.041%) InDesign
12 2 (0.028%) InfoPath
12 2 (0.028%) Adobe Creative Suite
13 1 (0.014%) PowerPivot
13 1 (0.014%) FastStats
13 1 (0.014%) PrintSoft PReS
Business Applications
1 43 (0.59%) Oracle EBS
2 39 (0.54%) Dynamics CRM
3 29 (0.40%) Oracle EBS R12
4 28 (0.39%) Dynamics GP
5 25 (0.34%) SAP FI
5 25 (0.34%) SAP FI/CO
5 25 (0.34%) SAP CO
6 19 (0.26%) SAP ERP
7 17 (0.23%) Agresso
8 16 (0.22%) SAP Oil and Gas
9 15 (0.21%) Oracle Applications
9 15 (0.21%) Remedy ITSM
10 14 (0.19%) Google Analytics
10 14 (0.19%) Oracle HRMS
10 14 (0.19%) Oracle Payroll
11 12 (0.17%) Dynamics AX
11 12 (0.17%) ResourceLink
11 12 (0.17%) SAP EWM
12 11 (0.15%) 3000 Xtra
12 11 (0.15%) Oracle General Ledger
Cloud Services
1 158 (2.17%) Office 365
2 128 (1.76%) SaaS
3 78 (1.07%) Microsoft Azure
4 47 (0.65%) Amazon AWS
5 36 (0.50%) IaaS
6 27 (0.37%) Cloud Computing
7 17 (0.23%) Amazon EC2
8 16 (0.22%) Google Apps
9 13 (0.18%) PaaS
10 6 (0.083%) Amazon S3
10 6 (0.083%) SuccessFactors
10 6 (0.083%) GitHub
11 5 (0.069%) ElastiCache
11 5 (0.069%) Amazon ElastiCache
12 3 (0.041%) Taleo
13 2 (0.028%) Heroku
Communications & Networking
1 407 (5.60%) Firewall
2 386 (5.31%) DNS
3 340 (4.68%) LAN
4 337 (4.63%) WAN
5 310 (4.26%) Internet
6 284 (3.91%) SAN
7 273 (3.75%) DHCP
8 267 (3.67%) Wireless
9 251 (3.45%) VPN
10 248 (3.41%) TCP/IP
11 178 (2.45%) MPLS
12 176 (2.42%) VoIP
13 97 (1.33%) Ethernet
14 91 (1.25%) Intranet
15 88 (1.21%) BGP
16 87 (1.20%) SSL
17 82 (1.13%) OSPF
18 77 (1.06%) Cisco ASA
19 74 (1.02%) iSCSI
20 72 (0.99%) NAS
Database & Business Intelligence
1 466 (6.41%) SQL Server
2 117 (1.61%) Oracle Database
3 113 (1.55%) MySQL
4 98 (1.35%) SQL Server 2008
5 93 (1.28%) SQL Server Integration Services
6 83 (1.14%) Data Warehouse
7 75 (1.03%) Relational Database
8 74 (1.02%) SQL Server Reporting Services
9 64 (0.88%) Oracle Database 11g
10 59 (0.81%) Data Mining
11 54 (0.74%) NoSQL
12 50 (0.69%) SQL Server Analysis Services
13 47 (0.65%) SQL Server 2005
14 44 (0.61%) Oracle Database 10g
15 40 (0.55%) Oracle Reports
15 40 (0.55%) SQL Server 2012
16 38 (0.52%) Oracle9i Database
17 37 (0.51%) Crystal Reports
18 30 (0.41%) DB2
19 29 (0.40%) Oracle Database 12c
Development Applications
1 78 (1.07%) JIRA
2 60 (0.83%) Team Foundation Server
3 48 (0.66%) Subversion
4 42 (0.58%) Git (software)
5 41 (0.56%) Selenium
5 41 (0.56%) Visual Studio
6 30 (0.41%) Jenkins
7 20 (0.28%) JUnit
8 19 (0.26%) Eclipse
9 17 (0.23%) Toad
10 16 (0.22%) Maven
11 13 (0.18%) TeamCity
11 13 (0.18%) Atlassian Bamboo
11 13 (0.18%) Oracle Forms
11 13 (0.18%) JMeter
12 12 (0.17%) ClearCase
12 12 (0.17%) ClearQuest
12 12 (0.17%) WebDriver
12 12 (0.17%) SQL Server Management Studio (SSMS)
13 11 (0.15%) Cucumber
General
1 1874 (25.77%) Finance
2 616 (8.47%) Telecoms
3 472 (6.49%) Retail
4 334 (4.59%) Banking
5 285 (3.92%) Marketing
6 273 (3.75%) Legal
7 150 (2.06%) Law
8 112 (1.54%) Billing
9 94 (1.29%) Advertising
10 81 (1.11%) Back Office
11 78 (1.07%) Manufacturing
12 66 (0.91%) Financial Institution
13 52 (0.72%) Publishing
14 45 (0.62%) Local Government
15 42 (0.58%) German Language
16 36 (0.50%) Front Office
17 35 (0.48%) Investment Banking
18 32 (0.44%) French Language
19 30 (0.41%) Games
20 28 (0.39%) Military
Job Titles
1 1506 (20.71%) Service Manager
2 1012 (13.92%) Analyst
3 972 (13.37%) Delivery Manager
4 899 (12.36%) Services Delivery Manager
5 372 (5.12%) Consultant
6 343 (4.72%) Support Engineer
7 337 (4.63%) Team Leader
8 311 (4.28%) Support Analyst
9 310 (4.26%) Architect
10 278 (3.82%) Project Manager
11 269 (3.70%) Service Analyst
12 254 (3.49%) Senior Manager
13 226 (3.11%) Applications Support
14 213 (2.93%) IT Services Manager
15 170 (2.34%) Business Analyst
16 169 (2.32%) Developer
17 164 (2.26%) Administrator
18 162 (2.23%) Technical Manager
19 159 (2.19%) Support Manager
20 147 (2.02%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 244 (3.36%) .NET
2 171 (2.35%) XML
3 153 (2.10%) HTML
4 129 (1.77%) Web Services
5 111 (1.53%) CSS
6 100 (1.38%) Middleware
7 87 (1.20%) ASP.NET
8 59 (0.81%) J2EE
9 57 (0.78%) .NET Framework
10 49 (0.67%) jQuery
11 38 (0.52%) LAMP
12 37 (0.51%) HTML5
13 35 (0.48%) Spring
14 34 (0.47%) WCF
15 33 (0.45%) SOAP
16 25 (0.34%) EDI
16 25 (0.34%) WinForms
17 24 (0.33%) REST
18 23 (0.32%) ASP.NET MVC
18 23 (0.32%) Ajax
Miscellaneous
1 715 (9.83%) Analytical Skills
2 414 (5.69%) Management Information System
3 178 (2.45%) Computer Science
4 154 (2.12%) Blackberry
5 127 (1.75%) Enterprise Software
6 109 (1.50%) User Experience
7 95 (1.31%) Statistics
8 89 (1.22%) PMI
9 87 (1.20%) Clustering
10 86 (1.18%) Open Source
11 74 (1.02%) NHS
11 74 (1.02%) Mathematics
12 70 (0.96%) Life Science
13 56 (0.77%) Performance Metrics
14 55 (0.76%) Mainframe
15 54 (0.74%) Replication
16 51 (0.70%) CMDB
17 48 (0.66%) Fat Client
17 48 (0.66%) Video Conferencing
17 48 (0.66%) Thin Client
Operating Systems
1 1592 (21.90%) Windows
2 518 (7.12%) Linux
3 506 (6.96%) Windows Server 2008
4 476 (6.55%) Windows 7
5 400 (5.50%) Windows Server 2012
6 386 (5.31%) UNIX
7 288 (3.96%) Windows Server 2003
8 257 (3.53%) Windows XP
9 202 (2.78%) Windows 8
10 79 (1.09%) Red Hat Enterprise Linux
11 67 (0.92%) Solaris
12 55 (0.76%) CentOS
13 46 (0.63%) Windows 2000 Server
14 43 (0.59%) AIX
15 41 (0.56%) Windows Phone
16 38 (0.52%) Android
17 36 (0.50%) Apple iOS
18 29 (0.40%) Windows Phone 8
19 23 (0.32%) Mac OS X
20 22 (0.30%) Ubuntu
Processes & Methodologies
1 3285 (45.18%) ITIL
2 1381 (18.99%) Service Management
3 1302 (17.91%) Project Management
4 858 (11.80%) Change Management
5 613 (8.43%) PRINCE2
6 551 (7.58%) Continuous Improvement
7 539 (7.41%) Incident Management
8 526 (7.23%) Agile Software Development
9 511 (7.03%) Stakeholder Management
10 446 (6.13%) Mentoring
11 434 (5.97%) Problem Management
12 412 (5.67%) Line Management
13 313 (4.30%) CRM
14 295 (4.06%) Coaching
15 289 (3.97%) ITSM
16 280 (3.85%) Disaster Recovery
16 280 (3.85%) People Management
17 251 (3.45%) Risk Management
18 244 (3.36%) Supplier Management
19 241 (3.31%) Performance Management
Programming Languages
1 834 (11.47%) SQL
2 346 (4.76%) Java
3 169 (2.32%) C#
4 138 (1.90%) C
5 117 (1.61%) JavaScript
6 108 (1.49%) PowerShell
7 88 (1.21%) Perl
7 88 (1.21%) T-SQL
8 81 (1.11%) Bash Shell
9 80 (1.10%) Python
10 73 (1.00%) PL/SQL
11 49 (0.67%) PHP
12 45 (0.62%) Shell Script
13 37 (0.51%) VB
14 31 (0.43%) VBA
15 30 (0.41%) VBScript
16 28 (0.39%) ABAP
17 24 (0.33%) Ruby
18 16 (0.22%) C++
19 15 (0.21%) Assembly Language
Qualifications
1 1023 (14.07%) Degree
2 518 (7.12%) ITIL Certification
3 389 (5.35%) Security Cleared
4 340 (4.68%) Microsoft Certification
5 283 (3.89%) Cisco Certification
6 257 (3.53%) SC Cleared
7 213 (2.93%) CCNA
8 201 (2.76%) MCSE
9 177 (2.43%) PMI Certification
10 156 (2.15%) MCP
11 120 (1.65%) CCNP
11 120 (1.65%) MCITP
12 103 (1.42%) MCSA
13 89 (1.22%) HND
13 89 (1.22%) PMP
14 88 (1.21%) ITIL Foundation Certificate
15 81 (1.11%) DV Cleared
16 72 (0.99%) ISEB
17 65 (0.89%) Citrix Certification
18 63 (0.87%) MCTS
Quality Assurance & Compliance
1 1453 (19.98%) SLA
2 296 (4.07%) QA
3 176 (2.42%) ISO/IEC 27001
4 103 (1.42%) ISO 9001
5 84 (1.16%) PCI DSS
6 68 (0.94%) COBIT
7 36 (0.50%) Sarbanes-Oxley
8 18 (0.25%) ISO 14001
9 12 (0.17%) ISO 9000
10 6 (0.083%) Solvency II
10 6 (0.083%) HIPAA
10 6 (0.083%) ISO/IEC 17799
11 5 (0.069%) Basel II
12 4 (0.055%) MiFID
12 4 (0.055%) Data Quality
13 3 (0.041%) P3O
13 3 (0.041%) BS15000
13 3 (0.041%) GAMP
13 3 (0.041%) GxP
14 2 (0.028%) ISO 8583
System Software
1 697 (9.59%) Active Directory
2 427 (5.87%) VMware Infrastructure
3 201 (2.76%) XenApp
4 155 (2.13%) Hyper-V
5 99 (1.36%) XenDesktop
6 94 (1.29%) vSphere
7 53 (0.73%) NDS
8 45 (0.62%) Oracle RMAN
9 33 (0.45%) Terminal Services
10 29 (0.40%) Citrix Presentation Server
10 29 (0.40%) VMware ESXi
11 25 (0.34%) Microsoft App-V
12 22 (0.30%) VMware ESX
12 22 (0.30%) MetaFrame
13 21 (0.29%) Terminal Server
14 15 (0.21%) Microsoft Virtual Server
15 14 (0.19%) Firmware
16 13 (0.18%) Samba
17 12 (0.17%) XenServer
18 11 (0.15%) Oracle RAC
Systems Management
1 175 (2.41%) SCCM
2 86 (1.18%) SCOM
3 64 (0.88%) Backup Exec
4 60 (0.83%) Puppet
5 56 (0.77%) Nagios
6 43 (0.59%) OpenView
6 43 (0.59%) NetBackup
7 39 (0.54%) Data Guard
8 35 (0.48%) Foglight
9 34 (0.47%) Tivoli
10 33 (0.45%) Norton AntiVirus
11 32 (0.44%) Opscode Chef
12 30 (0.41%) HP NNM
13 27 (0.37%) WSUS
14 22 (0.30%) FortiGate
15 18 (0.25%) Graphite
16 16 (0.22%) Symantec Enterprise Vault
17 14 (0.19%) ZABBIX
18 13 (0.18%) Zenoss
19 9 (0.12%) Unicenter
Vendors
1 1416 (19.47%) Microsoft
2 769 (10.58%) VMware
3 593 (8.16%) Cisco
4 591 (8.13%) Citrix
5 532 (7.32%) Oracle
6 348 (4.79%) HP
7 251 (3.45%) SAP
8 182 (2.50%) IBM
9 169 (2.32%) Juniper
10 156 (2.15%) Apple
11 125 (1.72%) Symantec
12 122 (1.68%) NetApp
13 116 (1.60%) Remedy
14 113 (1.55%) Dell
15 106 (1.46%) Red Hat
16 98 (1.35%) F5
17 93 (1.28%) CheckPoint
18 87 (1.20%) EMC
19 67 (0.92%) Avaya
20 55 (0.76%) Lotus
North West London
Understanding Recruitment
Posted: 13 hours ago
Solihull, West Midlands (County)
Connectus
Salary: £35000 - £40000 per annum
Posted: Yesterday
Cambridge, Cambridgeshire
Bell Educational Services
Posted: Yesterday
Chelmsford, Essex
Capita Resourcing
Posted: Yesterday
Cambridge, Cambridgeshire
Bell Educational Services
Posted: Yesterday
Richmond, Surrey
Secure Virtual
Salary: Package (Depending on Experience)
Posted: Yesterday
Bristol, Somerset
EE
Posted: Yesterday
Richmond, Surrey
Secure Virtual
Salary: Package (Depending on Experience)
Posted: Yesterday
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 2 days ago
London
JM
Posted: 2 days ago
Croydon, Surrey
Global Technology Solutions Ltd
Salary: £55000 - £60000 per annum + 10% Bonus
Posted: 2 days ago
Manchester, Lancashire
Adria Solutions Ltd
Salary: £40000 - £45000 per annum + Benefits
Posted: 2 days ago
City, London
Ashdown IT
Salary: £30000 - £35000 per annum
Posted: 2 days ago
Exeter, Devon
FT Select
Salary: From £30,000 to £32,000 per annum plus benefits
Posted: 2 days ago
Chippenham, Wiltshire
FT Select
Salary: From £28,000 to £30,000 per annum plus benefits
Posted: 2 days ago
South East London
FT Select
Salary: From £45,000 to £50,000 per annum
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £25,000 to £28,000 per annum + Great Benefits
Posted: 2 days ago
Knutsford, Cheshire
Oscar Associates (UK) Ltd
Salary: £25000 - £45000 per annum + Benefirs
Posted: 2 days ago
Newbury, Berkshire
Millshill Recruitment Ltd
Salary: From £30,000 to £30,000 per annum + On-Call
Posted: 2 days ago
Knutsford, Cheshire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Benefirs
Posted: 2 days ago