The table below looks at the statistics for Service Delivery skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Services Delivery
Rank 74 85 101
Rank change year-on-year
+11 +16
Permanent jobs citing Service Delivery 3626 3269 3013
As % of all permanent IT jobs located in the UK 3.42% 3.19% 2.75%
As % of the Processes & Methodologies category 4.14% 3.87% 3.44%
Number of salaries quoted 2708 2355 2314
Average salary £47,000 £45,000 £45,000
Average salary % change year-on-year
+4.44% -
90% offered a salary of more than £29,000 £27,500 £27,000
10% offered a salary of more than £72,500 £72,500 £70,000
UK excluding London average salary £45,000 £42,000 £42,000
% change year-on-year
+7.14% -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
87595 84426 87603
As % of all permanent IT jobs located in the UK 82.73% 82.29% 80.07%
Number of salaries quoted 72135 67329 74163
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £31,500 £30,919 £30,000
10% offered a salary of more than £72,500 £70,000 £75,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery within the UK.

Service Delivery Salary Trend in the UK

Service Delivery
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Delivery over the 3 months to 30 January 2015 within the UK.

Service Delivery Salary Histogram in the UK

Service Delivery
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the UK over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +14 3365 £47,500 +3.26% 423
London +13 1255 £55,000 - 139
South East +19 833 £46,500 +3.33% 96
City of London +18 312 £49,000 -6.66% 45
Yorkshire -5 278 £37,500 -1.31% 33
Berkshire +11 273 £45,000 +3.44% 23
North West +8 252 £45,000 +28.57% 50
East of England +7 229 £45,000 +5.88% 27
West Yorkshire +8 220 £38,000 -2.56% 25
West Midlands +10 208 £42,000 +2.43% 20
Surrey +5 168 £47,500 - 15
Leeds +11 164 £42,500 -2.29% 14
South West +4 161 £40,750 +10.13% 34
Hampshire +11 158 £46,500 +16.25% 18
Reading -2 131 £50,000 +17.64% 8
Scotland +3 129 £42,500 -15.00% 12
East Midlands +22 125 £40,566 -9.85% 18
Buckinghamshire +22 123 £47,500 -13.63% 16
Manchester -11 121 £44,000 +25.71% 19
Cambridgeshire +54 87 £32,500 -36.58% 6
Milton Keynes +15 85 £47,500 -5.00% 8
Cheshire +30 84 £46,000 +8.23% 15
Birmingham 0 67 £45,000 - 4
Hertfordshire -25 54 £51,750 +21.76% 8
Bristol +19 52 £38,375 +27.91% 11
Glasgow +52 49 £48,750 -7.14% 3
Bedfordshire -3 48 £45,000 +12.50% 12
Wales +9 47 £41,250 +10.00% 6
Coventry +19 46 £32,500 -29.51% 1
Bracknell -5 46 £45,000 +33.33% 4

Service Delivery
Top 30 Related IT Skills

For the 6 months to 30 January 2015, IT jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 3260 (45.14%) ITIL
2 1879 (26.02%) Finance
3 1687 (23.36%) Windows
4 1464 (20.27%) Microsoft
5 1421 (19.68%) SLA
6 1343 (18.60%) Service Management
7 1207 (16.71%) Project Management
8 1115 (15.44%) MS Excel
9 1047 (14.50%) Degree
10 857 (11.87%) SQL
11 829 (11.48%) VMware
12 808 (11.19%) Change Management
13 737 (10.20%) Active Directory
14 707 (9.79%) Analytical Skills
15 629 (8.71%) Cisco
16 624 (8.64%) Citrix
17 610 (8.45%) MS Office
18 609 (8.43%) PRINCE2
19 593 (8.21%) Telecoms
20 586 (8.11%) Continuous Improvement
21 531 (7.35%) Windows 7
22 522 (7.23%) Windows Server 2008
23 509 (7.05%) Linux
23 509 (7.05%) ITIL Certification
24 501 (6.94%) Oracle
24 501 (6.94%) Agile Software Development
25 499 (6.91%) Stakeholder Management
26 486 (6.73%) Incident Management
27 483 (6.69%) SQL Server
28 474 (6.56%) Retail

Service Delivery
Top Related IT Skills by Category

For the 6 months to 30 January 2015, IT jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 379 (5.25%) MS Exchange
2 275 (3.81%) SharePoint
3 168 (2.33%) IIS
4 166 (2.30%) Exchange Server 2010
5 159 (2.20%) Apache
6 134 (1.86%) Lync
7 99 (1.37%) Exchange Server 2003
8 96 (1.33%) Exchange Server 2013
9 85 (1.18%) Tomcat
10 84 (1.16%) Exchange Server 2007
11 65 (0.90%) WebSphere
12 60 (0.83%) Blackberry Enterprise Server
13 51 (0.71%) CMS
14 41 (0.57%) IBM Notes
14 41 (0.57%) Lotus Domino
15 36 (0.50%) Elasticsearch
16 32 (0.44%) SAS
17 31 (0.43%) WebSphere Application Server
17 31 (0.43%) JBoss
18 30 (0.42%) WebSphere Portal
Applications
1 1115 (15.44%) MS Excel
2 610 (8.45%) MS Office
3 208 (2.88%) MS PowerPoint
4 130 (1.80%) MS Project
5 123 (1.70%) MS Visio
6 18 (0.25%) Spreadsheet
7 9 (0.12%) Mingle
8 6 (0.083%) SPSS
9 4 (0.055%) Open Workbench
10 2 (0.028%) Photoshop
10 2 (0.028%) InfoPath
10 2 (0.028%) PowerPivot
11 1 (0.014%) FastStats
11 1 (0.014%) PrintSoft PReS
11 1 (0.014%) Adobe Illustrator
11 1 (0.014%) InDesign
Business Applications
1 40 (0.55%) Oracle EBS
2 34 (0.47%) Dynamics CRM
3 28 (0.39%) Oracle EBS R12
4 24 (0.33%) Dynamics GP
5 23 (0.32%) Remedy ITSM
6 19 (0.26%) SAP ERP
6 19 (0.26%) Oracle ERP
7 17 (0.24%) Oracle Financials
7 17 (0.24%) SAP FI
8 16 (0.22%) SAP CO
8 16 (0.22%) SAP FI/CO
8 16 (0.22%) Oracle Payroll
8 16 (0.22%) Oracle General Ledger
8 16 (0.22%) SAP EWM
9 15 (0.21%) Oracle Payables
9 15 (0.21%) Oracle Receivables
10 14 (0.19%) Agresso
10 14 (0.19%) SAP Oil and Gas
10 14 (0.19%) ResourceLink
11 13 (0.18%) Oracle Cash Management
Cloud Services
1 142 (1.97%) Office 365
2 122 (1.69%) SaaS
3 74 (1.02%) Microsoft Azure
4 54 (0.75%) IaaS
5 44 (0.61%) Amazon AWS
6 27 (0.37%) Cloud Computing
7 26 (0.36%) Yammer
8 24 (0.33%) PaaS
9 10 (0.14%) Amazon EC2
10 7 (0.097%) Google Apps
11 4 (0.055%) SuccessFactors
11 4 (0.055%) GitHub
12 3 (0.042%) Taleo
13 2 (0.028%) Heroku
14 1 (0.014%) ElastiCache
14 1 (0.014%) Amazon ElastiCache
14 1 (0.014%) Force.com
Communications & Networking
1 446 (6.18%) Firewall
2 413 (5.72%) DNS
3 348 (4.82%) LAN
4 345 (4.78%) WAN
5 326 (4.51%) Internet
6 323 (4.47%) DHCP
7 292 (4.04%) Wireless
8 283 (3.92%) VPN
9 276 (3.82%) SAN
10 232 (3.21%) TCP/IP
11 211 (2.92%) VoIP
12 200 (2.77%) MPLS
13 104 (1.44%) Ethernet
14 101 (1.40%) Intranet
15 90 (1.25%) iSCSI
16 87 (1.20%) SSL
17 86 (1.19%) BGP
18 84 (1.16%) Cisco ASA
19 76 (1.05%) OSPF
19 76 (1.05%) NAS
Database & Business Intelligence
1 483 (6.69%) SQL Server
2 144 (1.99%) MySQL
3 113 (1.56%) Oracle Database
4 100 (1.38%) SQL Server 2008
5 88 (1.22%) SQL Server Integration Services
6 83 (1.15%) Data Warehouse
7 81 (1.12%) SQL Server Reporting Services
8 78 (1.08%) Relational Database
9 72 (1.00%) Oracle Database 11g
10 56 (0.78%) Oracle Database 10g
11 52 (0.72%) NoSQL
12 50 (0.69%) SQL Server 2012
13 48 (0.66%) SQL Server 2005
14 46 (0.64%) Data Mining
14 46 (0.64%) Oracle9i Database
15 44 (0.61%) SQL Server Analysis Services
16 43 (0.60%) DB2
17 39 (0.54%) Crystal Reports
18 37 (0.51%) Oracle Database 12c
18 37 (0.51%) Oracle Reports
Development Applications
1 76 (1.05%) JIRA
2 54 (0.75%) Team Foundation Server
3 50 (0.69%) Visual Studio
4 37 (0.51%) Subversion
5 36 (0.50%) Selenium
6 26 (0.36%) Git (software)
7 19 (0.26%) Jenkins
7 19 (0.26%) Toad
8 15 (0.21%) Oracle Forms
9 12 (0.17%) MSI
9 12 (0.17%) ClearQuest
9 12 (0.17%) Eclipse
9 12 (0.17%) ClearCase
9 12 (0.17%) JUnit
9 12 (0.17%) SpecFlow
10 11 (0.15%) WebDriver
10 11 (0.15%) SQL Server Management Studio (SSMS)
11 10 (0.14%) Maven
11 10 (0.14%) Atlassian Bamboo
12 9 (0.12%) Cucumber
General
1 1879 (26.02%) Finance
2 593 (8.21%) Telecoms
3 474 (6.56%) Retail
4 381 (5.28%) Banking
5 272 (3.77%) Legal
6 261 (3.61%) Marketing
7 149 (2.06%) Law
8 111 (1.54%) Billing
9 91 (1.26%) Financial Institution
10 88 (1.22%) Back Office
11 80 (1.11%) Advertising
12 72 (1.00%) Manufacturing
13 54 (0.75%) Publishing
14 49 (0.68%) Front Office
15 45 (0.62%) Investment Banking
15 45 (0.62%) Local Government
16 38 (0.53%) German Language
17 32 (0.44%) Military
18 29 (0.40%) French Language
19 28 (0.39%) Games
Job Titles
1 1498 (20.74%) Service Manager
2 999 (13.83%) Analyst
3 977 (13.53%) Delivery Manager
4 913 (12.64%) Services Delivery Manager
5 367 (5.08%) Support Engineer
6 351 (4.86%) Consultant
7 319 (4.42%) Architect
8 306 (4.24%) Team Leader
9 305 (4.22%) Support Analyst
10 284 (3.93%) Project Manager
11 271 (3.75%) Service Analyst
12 250 (3.46%) Senior Manager
13 210 (2.91%) IT Services Manager
14 180 (2.49%) Administrator
15 172 (2.38%) Applications Support
16 161 (2.23%) Developer
17 155 (2.15%) Technical Manager
18 152 (2.10%) Business Analyst
19 148 (2.05%) IT Support
20 147 (2.04%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 251 (3.48%) .NET
2 158 (2.19%) XML
3 152 (2.10%) HTML
4 117 (1.62%) Web Services
5 107 (1.48%) CSS
6 102 (1.41%) ASP.NET
7 89 (1.23%) Middleware
8 56 (0.78%) J2EE
9 53 (0.73%) .NET Framework
10 52 (0.72%) jQuery
11 42 (0.58%) LAMP
12 36 (0.50%) WCF
13 31 (0.43%) Spring
14 30 (0.42%) SOAP
14 30 (0.42%) Ajax
14 30 (0.42%) ASP.NET MVC
15 28 (0.39%) REST
16 25 (0.35%) HTML5
17 23 (0.32%) WinForms
18 21 (0.29%) JSON
Miscellaneous
1 707 (9.79%) Analytical Skills
2 403 (5.58%) Management Information System
3 182 (2.52%) Computer Science
4 157 (2.17%) Blackberry
5 132 (1.83%) Enterprise Software
6 110 (1.52%) Clustering
7 109 (1.51%) User Experience
8 89 (1.23%) Statistics
9 84 (1.16%) Open Source
10 77 (1.07%) Life Science
10 77 (1.07%) PMI
11 74 (1.02%) NHS
12 63 (0.87%) Mathematics
13 60 (0.83%) Mainframe
14 51 (0.71%) Replication
15 47 (0.65%) EPoS
16 46 (0.64%) Performance Metrics
17 44 (0.61%) Client/Server
17 44 (0.61%) CMDB
18 39 (0.54%) Video Conferencing
Operating Systems
1 1687 (23.36%) Windows
2 531 (7.35%) Windows 7
3 522 (7.23%) Windows Server 2008
4 509 (7.05%) Linux
5 434 (6.01%) Windows Server 2012
6 399 (5.52%) UNIX
7 289 (4.00%) Windows Server 2003
8 281 (3.89%) Windows XP
9 221 (3.06%) Windows 8
10 74 (1.02%) Red Hat Enterprise Linux
11 57 (0.79%) Solaris
12 50 (0.69%) AIX
13 47 (0.65%) Android
14 45 (0.62%) CentOS
15 44 (0.61%) Apple iOS
16 35 (0.48%) Windows 2000 Server
16 35 (0.48%) Windows Phone
17 33 (0.46%) Windows Vista
18 31 (0.43%) Mac OS X
19 22 (0.30%) Windows Phone 8
Processes & Methodologies
1 3260 (45.14%) ITIL
2 1343 (18.60%) Service Management
3 1207 (16.71%) Project Management
4 808 (11.19%) Change Management
5 609 (8.43%) PRINCE2
6 586 (8.11%) Continuous Improvement
7 501 (6.94%) Agile Software Development
8 499 (6.91%) Stakeholder Management
9 486 (6.73%) Incident Management
10 457 (6.33%) Problem Management
11 419 (5.80%) Mentoring
12 418 (5.79%) Line Management
13 305 (4.22%) Disaster Recovery
14 281 (3.89%) Coaching
15 276 (3.82%) CRM
15 276 (3.82%) People Management
16 274 (3.79%) ITSM
17 266 (3.68%) Risk Management
18 230 (3.18%) Migration
19 226 (3.13%) Performance Management
Programming Languages
1 857 (11.87%) SQL
2 334 (4.62%) Java
3 184 (2.55%) C#
4 143 (1.98%) C
5 121 (1.68%) PowerShell
6 117 (1.62%) JavaScript
7 99 (1.37%) Perl
8 78 (1.08%) Python
8 78 (1.08%) T-SQL
9 76 (1.05%) PL/SQL
10 72 (1.00%) Bash Shell
11 60 (0.83%) Shell Script
12 55 (0.76%) PHP
13 48 (0.66%) VBA
14 47 (0.65%) VB
15 38 (0.53%) VBScript
16 33 (0.46%) ABAP
17 18 (0.25%) C++
18 15 (0.21%) R
18 15 (0.21%) VB.NET
Qualifications
1 1047 (14.50%) Degree
2 509 (7.05%) ITIL Certification
3 423 (5.86%) Security Cleared
4 351 (4.86%) Microsoft Certification
5 304 (4.21%) Cisco Certification
6 289 (4.00%) SC Cleared
7 229 (3.17%) MCSE
8 216 (2.99%) CCNA
9 161 (2.23%) MCP
10 156 (2.16%) PMI Certification
11 146 (2.02%) CCNP
12 114 (1.58%) MCITP
13 91 (1.26%) MCSA
14 90 (1.25%) DV Cleared
15 85 (1.18%) ISEB
16 83 (1.15%) ITIL Foundation Certificate
17 79 (1.09%) PMP
18 78 (1.08%) HND
19 67 (0.93%) MCTS
20 66 (0.91%) Citrix Certification
Quality Assurance & Compliance
1 1421 (19.68%) SLA
2 278 (3.85%) QA
3 153 (2.12%) ISO/IEC 27001
4 96 (1.33%) PCI DSS
5 78 (1.08%) COBIT
6 70 (0.97%) ISO 9001
7 44 (0.61%) Sarbanes-Oxley
8 12 (0.17%) ISO 9000
9 7 (0.097%) ISO 14001
10 6 (0.083%) ISO/IEC 17799
10 6 (0.083%) HIPAA
10 6 (0.083%) Solvency II
11 5 (0.069%) ISO 8583
11 5 (0.069%) Basel II
12 4 (0.055%) MiFID
13 3 (0.042%) Data Quality
13 3 (0.042%) P3O
13 3 (0.042%) HL7
13 3 (0.042%) GAMP
13 3 (0.042%) GxP
System Software
1 737 (10.20%) Active Directory
2 469 (6.49%) VMware Infrastructure
3 210 (2.91%) XenApp
4 173 (2.40%) Hyper-V
5 109 (1.51%) vSphere
6 108 (1.50%) XenDesktop
7 53 (0.73%) Oracle RMAN
8 49 (0.68%) Terminal Services
9 41 (0.57%) NDS
10 36 (0.50%) Citrix Presentation Server
11 33 (0.46%) Microsoft App-V
12 32 (0.44%) VMware ESXi
13 28 (0.39%) Terminal Server
14 22 (0.30%) VMware ESX
15 14 (0.19%) Microsoft Virtual Server
16 13 (0.18%) Samba
17 12 (0.17%) Firmware
18 11 (0.15%) XenServer
18 11 (0.15%) Oracle RAC
18 11 (0.15%) NFS
Systems Management
1 176 (2.44%) SCCM
2 65 (0.90%) SCOM
3 51 (0.71%) Puppet
4 48 (0.66%) Backup Exec
5 47 (0.65%) Data Guard
6 42 (0.58%) Foglight
7 41 (0.57%) NetBackup
7 41 (0.57%) Nagios
7 41 (0.57%) OpenView
8 35 (0.48%) Tivoli
9 30 (0.42%) Norton AntiVirus
10 24 (0.33%) HP NNM
10 24 (0.33%) FortiGate
11 20 (0.28%) WSUS
11 20 (0.28%) HP Quality Center
12 16 (0.22%) Symantec Enterprise Vault
13 15 (0.21%) Opscode Chef
14 11 (0.15%) ZABBIX
15 9 (0.12%) Unicenter
15 9 (0.12%) Systems Management Server (SMS)
Vendors
1 1464 (20.27%) Microsoft
2 829 (11.48%) VMware
3 629 (8.71%) Cisco
4 624 (8.64%) Citrix
5 501 (6.94%) Oracle
6 369 (5.11%) HP
7 238 (3.30%) SAP
8 188 (2.60%) IBM
9 182 (2.52%) Juniper
10 159 (2.20%) Apple
11 131 (1.81%) Dell
12 130 (1.80%) Symantec
13 115 (1.59%) NetApp
14 114 (1.58%) Remedy
15 112 (1.55%) CheckPoint
16 104 (1.44%) F5
17 103 (1.43%) Red Hat
18 90 (1.25%) EMC
19 86 (1.19%) Avaya
20 80 (1.11%) ServiceNow
Belfast, County Antrim
HAYS INFORMATION TECHNOLOGY
Salary: £25000.00 - £35000.00 per annum
Posted: 8 hours ago
Bristol, Avon
Auburn Rose
Salary: From £18,000 to £24,000 per annum Plus Benefits
Posted: Yesterday
Warwickshire
DCL Search & Selection
Salary: £40000 - £42000 per annum + Benefits
Posted: Yesterday
Bristol, Avon
Randstad Technologies
Salary: £40000.00 - £50000.00 per annum + Bonus and Pension
Posted: Yesterday
Yeovil, Somerset
Global Technology Solutions Ltd
Salary: £50000 - £55000 per annum + bonus plus excellent benefits
Posted: Yesterday
Bristol, Avon
FT Select
Salary: From £45,000 to £50,000 per annum plus benefits
Posted: Yesterday
Liverpool, Merseyside
Harvey Nash plc
Salary: £50000 - £59000 per annum + Excellent Benefits
Posted: Yesterday
Nottingham, Nottinghamshire
Candidate Source
Salary: From £35,000 to £45,000 per annum
Posted: Yesterday
Liverpool, Lancashire
NHS Blood and Transport
Posted: Yesterday
Nottingham, Nottinghamshire
Candidate Source
Salary: From £25,000 to £35,000 per annum
Posted: Yesterday
London
Complete Tech Limited
Salary: From £30,000 to £36,000 per annum
Posted: Yesterday
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £40,000 to £45,000 per annum plus additional benefits
Posted: Yesterday
Leeds, West Yorkshire
Fruition IT Resources Limited
Posted: Yesterday
Warrington, Cheshire
DWP
Salary: From £54,990 to £67,440 per annum basic salary & pension
Posted: Yesterday
Warrington, Cheshire
DWP
Salary: From £54,990 to £67,440 per annum basic salary & pension
Posted: Yesterday
Hatfield, Hertfordshire
ComputaCenter
Salary: Competitve
Posted: Yesterday
London
ReThink Recruitment
Salary: £45000 - £55000 per annum + benefits
Posted: Yesterday
London
Spring Technology
Salary: £35000.00 - £43500.00 per annum
Posted: Yesterday
London
RM Education
Salary: £22000 - £32000 per annum + car allowance
Posted: Yesterday
UK
Experis Ltd
Salary: £46750 - £58750 per annum + Benefits
Posted: Yesterday