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This section looks at the demand for Services Delivery skills across the UK with a comparison to our Processes & Methodologies category. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the last 3 months to 9 May 2008 with a comparison to the same period last year.

 Services Delivery
Location
3 months to 9 May 2008Same period last year
Rank110109
Rank change on same period last yearDown-1
Matching permanent IT job ads37833893
As % of all UK permanent IT job ads sampled1.844 %1.740 %
As % of the category below3.315 %3.205 %
Salaries quoted29953209
Average minimum salary£45,644£46,061
Average salary£49,414£49,820
% change on same period last year-0.81 %
Average maximum salary£53,184£53,580
UK excluding London average salary£45,671£45,970
% change on same period last year-0.64 %
Processes & Methodologies UKProcesses & Methodologies
UK
Matching permanent IT job ads114118121478
As % of all UK permanent IT job ads sampled55.63 %54.28 %
Salaries quoted9269295977
Average minimum salary£43,729£44,771
Average salary£47,851£48,799
% change on same period last year-1.94 %
Average maximum salary£51,974£52,827
UK excluding London average salary£42,984£44,014
% change on same period last year-2.34 %

Service Delivery
Demand Trend

The chart provides the 3-month moving total starting in 2004 of permanent IT jobs ads citing Service Delivery across the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Demand Trend

Service Delivery
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs ads citing Service Delivery across the UK.

Service Delivery Salary Trend

Service Delivery
Salary Histogram

The chart provides a salary histogram for IT jobs citing Service Delivery across the UK over the past 3 months.

Service Delivery Salary Histogram

Service Delivery
Top 30 Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the UK over the past 3 months.

RankLocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
1EnglandDown-93443£49,472-0.69 %
2LondonDown-41308£56,613+0.53 %
3South EastDown-21746£47,367-0.81 %
4North WestDown-10305£38,396-16.17 %
5City of LondonDown-38299£56,627-6.92 %
6East of EnglandUp+15284£51,022+7.20 %
7West MidlandsUp+22259£47,273+11.53 %
8South WestUp+35223£40,790-3.15 %
9YorkshireDown-35178£39,057-7.49 %
10BerkshireDown-46165£48,575+3.57 %
10HertfordshireUp+20165£54,512+2.54 %
11HampshireDown-6161£43,185-0.06 %
12SurreyDown-27124£47,224-1.00 %
13East MidlandsDown-6119£45,129+20.25 %
14ScotlandUp+60117£44,247+2.44 %
15BirminghamUp+28114£44,659-6.36 %
16ManchesterDown-18101£42,506-3.87 %
17WalesUp+6197£33,708+2.62 %
18CheshireDown-1096£39,406-11.58 %
19West YorkshireDown-2889£42,357-11.46 %
20BristolUp+3887£39,322+0.24 %
21South WalesUp+4981£32,890+38.19 %
22OxfordshireUp+680£46,526+5.74 %
23BuckinghamshireUp+2771£43,988-9.42 %
24LeedsDown-2266£43,360-10.02 %
25ReadingDown-364£48,240+12.42 %
26South YorkshireDown-2256£36,628-0.73 %
27NorthamptonshireUp+1551£47,531+3.04 %
28MerseysideUp+248£32,023-40.32 %
29WiltshireUp+345£40,159+2.62 %

Service Delivery
Top 30 Related IT Skills

Over the past 6 months permanent IT jobs across the UK citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled citing Service Delivery.

12880 (36.02 %)ITIL
21804 (22.56 %)Finance
31332 (16.66 %)SLA
41215 (15.20 %)Project Management
51030 (12.88 %)Service Management
6903 (11.29 %)Windows
7816 (10.21 %)Microsoft
8705 (8.818 %)Unix
9640 (8.005 %)PRINCE2
10631 (7.892 %)Banking
11627 (7.842 %)Telecoms
12539 (6.742 %)ITIL Certification
13526 (6.579 %)Degree
14517 (6.467 %)Oracle
15464 (5.804 %)MS Excel
16455 (5.691 %)Change Management
17444 (5.553 %)SQL
18411 (5.141 %)Pensions
19410 (5.128 %)Health
20358 (4.478 %)SQL Server
20358 (4.478 %)Problem Management
21343 (4.290 %)SAP
22340 (4.253 %)Cisco
23336 (4.203 %)Retail
24301 (3.765 %).NET
25284 (3.552 %)LAN
26260 (3.252 %)WAN
27258 (3.227 %)MS Exchange
28256 (3.202 %)Active Directory
29254 (3.177 %)CRM

Service Delivery
Top Related IT Skills by Category

Over the past 6 months permanent IT jobs across the UK citing Service Delivery also mentioned the following skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled citing Service Delivery. Up to 20 skills are shown per category.

Application Development
1301 (3.765 %).NET
2148 (1.851 %)XML
3115 (1.438 %)J2EE
4103 (1.288 %)HTML
5101 (1.263 %)ASP.NET
666 (0.826 %)ASP
757 (0.713 %)WebSphere
854 (0.675 %)CSS
953 (0.663 %)WebServices
1050 (0.625 %)Middleware
1145 (0.563 %)JSP
1231 (0.388 %)Spring
1327 (0.338 %)Hibernate
1327 (0.338 %)EJB
1420 (0.250 %)Servlets
1420 (0.250 %)XSLT
1517 (0.213 %)EDI
1616 (0.200 %)SOAP
1616 (0.200 %)SAP Basis
1616 (0.200 %).NET Framework
Application Platforms
1258 (3.227 %)MS Exchange
2155 (1.939 %)Exchange Server 2003
3114 (1.426 %)Exchange Server 2000
4110 (1.376 %)SharePoint
590 (1.126 %)IIS
667 (0.838 %)Lotus Notes
763 (0.788 %)Apache
856 (0.700 %)WebLogic
949 (0.613 %)NetWeaver
949 (0.613 %)Exchange Server 2007
1046 (0.575 %)CMS
1131 (0.388 %)SAS
1228 (0.350 %)Documentum
1228 (0.350 %)Tomcat
1322 (0.275 %)JBoss
1421 (0.263 %)BizTalk Server
1518 (0.225 %)WebSphere Application Server
1617 (0.213 %)Exchange Server 5.5
1714 (0.175 %)WebLogic Integration
1714 (0.175 %)Blackberry Enterprise Server
Applications
1464 (5.804 %)MS Excel
2235 (2.939 %)MS Office
3152 (1.901 %)MS Visio
489 (1.113 %)MS Project
582 (1.026 %)MS PowerPoint
613 (0.163 %)Photoshop
613 (0.163 %)Adobe Illustrator
77 (0.088 %)CA Clarity
86 (0.075 %)Acrobat
92 (0.025 %)DeltaView
Business Applications
150 (0.625 %)Oracle EBS
243 (0.538 %)SAP CRM
336 (0.450 %)Dynamics CRM
431 (0.388 %)Dynamics NAV
529 (0.363 %)Oracle Applications
628 (0.350 %)SAP HR
725 (0.313 %)Navision
818 (0.225 %)Oracle 11i
818 (0.225 %)Microsoft CRM
818 (0.225 %)SAP R/3
818 (0.225 %)assyst
916 (0.200 %)RMDS
1013 (0.163 %)Pivotal CRM
1112 (0.150 %)SAP SD
1211 (0.138 %)Oracle Financials
1310 (0.125 %)Remedy AR System
149 (0.113 %)SAP ERP
149 (0.113 %)Remedy ITSM
149 (0.113 %)Brady Trinity
158 (0.100 %)SAP Payroll
Communications & Networking
1284 (3.552 %)LAN
2260 (3.252 %)WAN
3250 (3.127 %)Internet
4206 (2.577 %)TCP/IP
5164 (2.051 %)Firewall
6150 (1.876 %)SAN
7145 (1.814 %)VoIP
8114 (1.426 %)VPN
994 (1.176 %)DNS
1087 (1.088 %)MPLS
1173 (0.913 %)Wireless
1263 (0.788 %)Intranet
1361 (0.763 %)IP Telephony
1455 (0.688 %)SMS
1548 (0.600 %)DHCP
1647 (0.588 %)SS7
1744 (0.550 %)ATM
1744 (0.550 %)GSM
1840 (0.500 %)PBX
1840 (0.500 %)Network Security
Database & Business Intelligence
1358 (4.478 %)SQL Server
269 (0.863 %)SQL Server 2005
368 (0.851 %)SQL Server 2000
465 (0.813 %)BusinessObjects
554 (0.675 %)Oracle 10g
554 (0.675 %)Crystal Reports
652 (0.650 %)Datawarehouse
745 (0.563 %)DB2
833 (0.413 %)Oracle 9i
932 (0.400 %)SAP BW
1031 (0.388 %)Data Mining
1130 (0.375 %)Oracle 8/8i
1226 (0.325 %)Oracle Reports
1325 (0.313 %)MS Access
1424 (0.300 %)MySQL
1523 (0.288 %)RDBMS
1619 (0.238 %)Ingres
1619 (0.238 %)SAP BI
1717 (0.213 %)SQL Server 7
1816 (0.200 %)ETL
Development Applications
122 (0.275 %)Ant
221 (0.263 %)Visual Studio
317 (0.213 %)Eclipse
317 (0.213 %)MSI
412 (0.150 %)Subversion
511 (0.138 %)InstallShield
69 (0.113 %)JIRA
78 (0.100 %)StarTeam
78 (0.100 %)LSMW
86 (0.075 %)TestDirector
95 (0.063 %)PowerBuilder
95 (0.063 %)AdminStudio
95 (0.063 %)WebSpeed
95 (0.063 %)Oracle Forms
95 (0.063 %)Oracle APEX
104 (0.050 %)VSS/SourceSafe
104 (0.050 %)JUnit
113 (0.038 %)Dreamweaver
122 (0.025 %)Flash
122 (0.025 %)ClearCase
General
11804 (22.56 %)Finance
2631 (7.892 %)Banking
3627 (7.842 %)Telecoms
4411 (5.141 %)Pensions
5410 (5.128 %)Health
6336 (4.203 %)Retail
7236 (2.952 %)Government
8191 (2.389 %)Insurance
9183 (2.289 %)Investment Banking
10182 (2.276 %)Marketing
11165 (2.064 %)Education
12142 (1.776 %)Back Office
13111 (1.388 %)Financial Institution
14104 (1.301 %)Billing
1584 (1.051 %)Manufacturing
1682 (1.026 %)Legal
1752 (0.650 %)Local Government
1849 (0.613 %)Front Office
1948 (0.600 %)Multimedia
2037 (0.463 %)Law
Job Titles
12177 (27.23 %)Service Manager
21654 (20.69 %)Delivery Manager
31584 (19.81 %)Services Delivery Manager
4851 (10.64 %)Analyst
5647 (8.093 %)Consultant
6644 (8.055 %)Project Manager
7406 (5.078 %)Architect
8397 (4.966 %)IT Manager
9341 (4.265 %)Senior Manager
10313 (3.915 %)Team Leader
11244 (3.052 %)Support Analyst
12216 (2.702 %)Developer
13211 (2.639 %)Operations Manager
14190 (2.376 %)Senior Service Manager
15182 (2.276 %)Support Manager
16178 (2.226 %)Administrator
17176 (2.201 %)Business Analyst
18158 (1.976 %)Service Analyst
19154 (1.926 %)Technical Architect
20144 (1.801 %)Solutions Architect
Miscellaneous
1157 (1.964 %)Management Information System
2143 (1.789 %)Asset Management
3133 (1.664 %)Mainframe
470 (0.876 %)NHS
562 (0.775 %)Computer Science
657 (0.713 %)Fixed Income
748 (0.600 %)Foreign Exchange (FX)
847 (0.588 %)EPoS
940 (0.500 %)Blackberry
940 (0.500 %)Derivative
940 (0.500 %)French Language
1037 (0.463 %)Client/Server
1136 (0.450 %)Equities
1235 (0.438 %)Clustering
1330 (0.375 %)IVR
1426 (0.325 %)Statistics
1525 (0.313 %)CMDB
1525 (0.313 %)PMI
1624 (0.300 %)Informatics
1723 (0.288 %)Data Protection Act
Operating Systems
1903 (11.29 %)Windows
2705 (8.818 %)Unix
3248 (3.102 %)Linux
4203 (2.539 %)Solaris
5192 (2.402 %)Windows 2000
6124 (1.551 %)Windows Server 2003
7117 (1.463 %)AIX
8100 (1.251 %)Windows NT
994 (1.176 %)Windows XP
1032 (0.400 %)VMS
1129 (0.363 %)MVS
1227 (0.338 %)OpenVMS
1326 (0.325 %)HPUX
1411 (0.138 %)NetWare
159 (0.113 %)Mac OS X
159 (0.113 %)zOS
159 (0.113 %)Tru64
168 (0.100 %)SUSE
173 (0.038 %)OS/400
173 (0.038 %)Windows Vista
Processes & Methodologies
12880 (36.02 %)ITIL
21215 (15.20 %)Project Management
31030 (12.88 %)Service Management
4640 (8.005 %)PRINCE2
5455 (5.691 %)Change Management
6358 (4.478 %)Problem Management
7254 (3.177 %)CRM
8225 (2.814 %)Incident Management
9216 (2.702 %)Stakeholder Management
9216 (2.702 %)Programme Management
10178 (2.226 %)Business Development
11176 (2.201 %)Supplier Management
12157 (1.964 %)Configuration Management
13152 (1.901 %)Business Analysis
14149 (1.864 %)Release Management
14149 (1.864 %)Disaster Recovery
14149 (1.864 %)Risk Management
15144 (1.801 %)Performance Management
16142 (1.776 %)Business Intelligence
17131 (1.639 %)Migration
Programming Languages
1444 (5.553 %)SQL
2226 (2.827 %)C
3211 (2.639 %)Java
4167 (2.089 %)C#
5123 (1.538 %)VB
675 (0.938 %)C++
772 (0.901 %)VB.NET
870 (0.876 %)JavaScript
963 (0.788 %)Shell Script
1061 (0.763 %)Perl
1061 (0.763 %)PL/SQL
1148 (0.600 %)ABAP
1239 (0.488 %)VB6
1331 (0.388 %)Transact-SQL
1331 (0.388 %)VBScript
1422 (0.275 %)VBA
1519 (0.238 %)COBOL
1615 (0.188 %)SAS Macro
1713 (0.163 %)Korn
1713 (0.163 %)PHP
Qualifications
1539 (6.742 %)ITIL Certification
2526 (6.579 %)Degree
3205 (2.564 %)Microsoft Certification
4135 (1.689 %)MCSE
5134 (1.676 %)Cisco Certification
6111 (1.388 %)PRINCE2 Certification
785 (1.063 %)CCNP
884 (1.051 %)MCP
978 (0.976 %)CCNA
1061 (0.763 %)PMI Certification
1160 (0.750 %)PMP
1249 (0.613 %)ISEB
1339 (0.488 %)CISSP
1433 (0.413 %)PRINCE2 Practitioner
1528 (0.350 %)MCSA
1619 (0.238 %)MCDBA
1714 (0.175 %)Postgraduate
1714 (0.175 %)CCVP
1813 (0.163 %)Oracle Certification
1911 (0.138 %)CCA
Quality Assurance & Compliance
11332 (16.66 %)SLA
2135 (1.689 %)QA
366 (0.826 %)Sarbanes-Oxley
453 (0.663 %)COBIT
535 (0.438 %)Basel II
632 (0.400 %)BS7799
723 (0.288 %)ISO27001
820 (0.250 %)MiFID
914 (0.175 %)ISO9001
1011 (0.138 %)BS15000
117 (0.088 %)ISO9000
126 (0.075 %)ISO17799
126 (0.075 %)TickIT
135 (0.063 %)SNOMED CT
135 (0.063 %)BS25999
144 (0.050 %)EFQM
152 (0.025 %)ISO14001
161 (0.013 %)ISO/IEC 20000
161 (0.013 %)ISO12207
161 (0.013 %)ISO15504
System Software
1256 (3.202 %)Active Directory
248 (0.600 %)NetBackup
329 (0.363 %)MSMQ
416 (0.200 %)Terminal Services
514 (0.175 %)MetaFrame
612 (0.150 %)VMware ESX
612 (0.150 %)MailMarshal
710 (0.125 %)Citrix Presentation Server
710 (0.125 %)VMware Server
710 (0.125 %)ISA Server
89 (0.113 %)Terminal Server
89 (0.113 %)Microsoft Virtual Server
98 (0.100 %)Backup Exec
105 (0.063 %)Oracle RMAN
114 (0.050 %)NFS
114 (0.050 %)Tivoli Workload Scheduler
123 (0.038 %)Xen
132 (0.025 %)AquaLogic
132 (0.025 %)Oracle RAC
141 (0.013 %)NDS
Systems Management
164 (0.801 %)Systems Management Server (SMS)
262 (0.775 %)OpenView
341 (0.513 %)MOM
420 (0.250 %)CiscoWorks
518 (0.225 %)Nagios
616 (0.200 %)Tivoli
715 (0.188 %)Norton AntiVirus
814 (0.175 %)ServiceCenter
913 (0.163 %)OpenView Configuration Management
1011 (0.138 %)Oracle Enterprise Manager
1011 (0.138 %)WSUS
1110 (0.125 %)OVSD
128 (0.100 %)Unicenter
128 (0.100 %)CA SiteMinder
136 (0.075 %)SCOM
145 (0.063 %)HP Data Protector
145 (0.063 %)ZENworks
145 (0.063 %)BMC PATROL
145 (0.063 %)Tivoli Storage Manager
154 (0.050 %)Legato
Vendors
1816 (10.21 %)Microsoft
2517 (6.467 %)Oracle
3343 (4.290 %)SAP
4340 (4.253 %)Cisco
5189 (2.364 %)HP
6158 (1.976 %)Remedy
7144 (1.801 %)Citrix
8139 (1.739 %)Sun
9129 (1.614 %)IBM
10100 (1.251 %)VMware
1192 (1.151 %)Avaya
1288 (1.101 %)EMC
1383 (1.038 %)Nortel
1471 (0.888 %)Lotus
1565 (0.813 %)Business Objects
1661 (0.763 %)Symantec
1760 (0.750 %)Red Hat
1851 (0.638 %)CheckPoint
1950 (0.625 %)VERITAS
2047 (0.588 %)BT
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