The table below looks at the statistics for Service Delivery skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Services Delivery
Rank 86 80 88
Rank change year-on-year
-6 +8
Permanent jobs citing Service Delivery 3557 3448 3591
As % of all permanent IT jobs located in the UK 3.11% 3.23% 3.10%
As % of the Processes & Methodologies category 3.79% 3.98% 3.92%
Number of salaries quoted 2643 2631 2654
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £27,000 £28,000 £27,000
10% offered a salary of more than £72,550 £75,000 £70,000
UK excluding London average salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
93849 86638 91621
As % of all permanent IT jobs located in the UK 81.98% 81.20% 79.06%
Number of salaries quoted 74909 71197 77439
Average salary £47,500 £47,500 £46,000
Average salary % change year-on-year
- +3.26%
90% offered a salary of more than £30,500 £30,000 £30,000
10% offered a salary of more than £72,500 £72,500 £72,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery within the UK.

Service Delivery Salary Trend in the UK

Service Delivery
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Delivery over the 3 months to 19 September 2014 within the UK.

Service Delivery Salary Histogram in the UK

Service Delivery
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 3289 £47,500 - 355
London -7 1157 £50,000 -9.09% 111
South East +1 780 £42,500 -10.52% 82
North West +48 285 £49,500 +1.02% 38
Berkshire +7 281 £50,000 - 20
Yorkshire -21 261 £43,250 +8.12% 26
City of London -12 254 £50,000 -13.04% 24
East of England -6 233 £42,500 +13.33% 26
South West +2 227 £34,500 -23.33% 19
West Yorkshire -11 217 £45,000 +7.78% 19
West Midlands -21 194 £52,500 +10.52% 26
Manchester +40 172 £45,000 -4.76% 15
Leeds -4 164 £45,000 +12.50% 15
Hampshire -5 141 £43,000 +1.17% 7
Reading +25 137 £50,000 - 6
East Midlands -6 113 £39,000 -2.50% 18
Scotland -3 106 £47,500 +11.76% 14
Buckinghamshire -8 96 £52,500 +20.68% 18
Surrey -15 95 £37,500 -25.00% 20
Birmingham -11 89 £55,000 +10.00% 9
Cheshire +40 75 £53,750 +0.46% 15
Oxfordshire +28 69 £36,000 -20.00% 8
Bedfordshire -10 67 £45,000 +24.13% 4
Wiltshire +15 62 £35,000 -21.34% 7
Northamptonshire +9 56 £35,000 -15.15% 12
Hertfordshire -10 55 £32,500 +8.33% 6
Somerset +6 54 £29,000 -35.55% 3
Bristol +13 53 £40,500 -23.58% 2
Cambridgeshire -16 51 £51,000 +39.72% 8
Essex +23 50 £47,500 -9.52% 6

Service Delivery
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 3228 (45.38%) ITIL
2 1882 (26.46%) Finance
3 1419 (19.95%) Service Management
4 1413 (19.87%) Windows
5 1386 (19.49%) Project Management
6 1288 (18.11%) Microsoft
7 1283 (18.04%) SLA
8 945 (13.29%) MS Excel
9 894 (12.57%) Degree
10 809 (11.37%) Change Management
11 794 (11.16%) SQL
12 694 (9.76%) Oracle
13 640 (9.00%) Analytical Skills
14 626 (8.80%) PRINCE2
15 596 (8.38%) ITIL Certification
16 595 (8.36%) Active Directory
17 584 (8.21%) Linux
18 578 (8.13%) Telecoms
19 572 (8.04%) MS Office
20 562 (7.90%) VMware
20 562 (7.90%) Agile Software Development
21 546 (7.68%) Incident Management
22 516 (7.25%) Stakeholder Management
23 506 (7.11%) Continuous Improvement
24 482 (6.78%) SQL Server
25 469 (6.59%) Cisco
26 440 (6.19%) Mentoring
27 432 (6.07%) Retail
28 421 (5.92%) Windows Server 2008
29 420 (5.90%) UNIX

Service Delivery
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 335 (4.71%) MS Exchange
2 265 (3.73%) SharePoint
3 187 (2.63%) Apache
4 151 (2.12%) IIS
5 144 (2.02%) Exchange Server 2010
6 113 (1.59%) Exchange Server 2003
7 99 (1.39%) Lync
8 95 (1.34%) Tomcat
9 88 (1.24%) Exchange Server 2007
10 75 (1.05%) WebSphere
11 63 (0.89%) Blackberry Enterprise Server
12 49 (0.69%) CMS
13 44 (0.62%) SharePoint 2010
14 40 (0.56%) WebLogic
15 38 (0.53%) Exchange Server 2013
16 30 (0.42%) OpenStack
17 28 (0.39%) IBM Notes
18 27 (0.38%) SharePoint 2013
19 26 (0.37%) WebSphere Application Server
20 25 (0.35%) Lotus Domino
Applications
1 945 (13.29%) MS Excel
2 572 (8.04%) MS Office
3 155 (2.18%) MS PowerPoint
4 101 (1.42%) MS Visio
5 83 (1.17%) MS Project
6 25 (0.35%) Spreadsheet
7 10 (0.14%) Photoshop
8 7 (0.098%) InfoPath
9 6 (0.084%) SPSS
9 6 (0.084%) Adobe Illustrator
10 5 (0.070%) PowerPivot
11 4 (0.056%) Mingle
11 4 (0.056%) Adobe Captivate
12 3 (0.042%) InDesign
Business Applications
1 76 (1.07%) Oracle EBS
2 68 (0.96%) Dynamics CRM
3 59 (0.83%) Oracle EBS R12
3 59 (0.83%) Oracle Applications
4 40 (0.56%) Oracle HRMS
5 36 (0.51%) Oracle Payroll
5 36 (0.51%) Dynamics GP
6 28 (0.39%) SAP FI
6 28 (0.39%) SAP FI/CO
6 28 (0.39%) SAP CO
7 24 (0.34%) Agresso
8 21 (0.30%) Oracle CRM
8 21 (0.30%) Dynamics AX
9 20 (0.28%) Remedy ITSM
10 15 (0.21%) Google Analytics
11 14 (0.20%) RMDS
12 13 (0.18%) Oracle ERP
13 12 (0.17%) Oracle SCM
13 12 (0.17%) Oracle Financials
13 12 (0.17%) Summit
Cloud Services
1 168 (2.36%) SaaS
2 153 (2.15%) Office 365
3 103 (1.45%) Microsoft Azure
4 40 (0.56%) Amazon AWS
5 37 (0.52%) IaaS
6 30 (0.42%) Cloud Computing
7 25 (0.35%) Google Apps
8 24 (0.34%) PaaS
9 21 (0.30%) Amazon EC2
10 17 (0.24%) SuccessFactors
11 16 (0.22%) Taleo
12 8 (0.11%) Amazon S3
13 5 (0.070%) ElastiCache
13 5 (0.070%) Amazon ElastiCache
14 2 (0.028%) IBM SmartCloud
14 2 (0.028%) GitHub
Communications & Networking
1 364 (5.12%) Firewall
2 301 (4.23%) WAN
3 293 (4.12%) DNS
4 291 (4.09%) LAN
5 273 (3.84%) Internet
6 270 (3.80%) SAN
7 241 (3.39%) TCP/IP
8 187 (2.63%) Wireless
9 177 (2.49%) VPN
10 161 (2.26%) DHCP
11 133 (1.87%) MPLS
12 102 (1.43%) VoIP
13 86 (1.21%) NAS
14 73 (1.03%) Ethernet
15 71 (1.00%) BGP
16 67 (0.94%) Intranet
17 66 (0.93%) OSPF
18 65 (0.91%) Network Security
19 62 (0.87%) HTTP
20 57 (0.80%) Unified Communications
Database & Business Intelligence
1 482 (6.78%) SQL Server
2 162 (2.28%) Oracle Database
3 108 (1.52%) Relational Database
4 105 (1.48%) MySQL
5 102 (1.43%) SQL Server Integration Services
6 100 (1.41%) SQL Server 2008
7 98 (1.38%) Data Warehouse
8 79 (1.11%) SQL Server Reporting Services
9 63 (0.89%) PostgreSQL
10 60 (0.84%) SQL Server Analysis Services
11 54 (0.76%) Oracle Database 11g
12 49 (0.69%) Data Mining
13 47 (0.66%) DB2
14 46 (0.65%) Oracle Reports
15 43 (0.60%) SQL Server 2005
16 39 (0.55%) Crystal Reports
17 33 (0.46%) Oracle Database 10g
18 32 (0.45%) SQL Server 2012
19 30 (0.42%) Oracle9i Database
20 29 (0.41%) NoSQL
Development Applications
1 81 (1.14%) JIRA
2 65 (0.91%) Subversion
3 58 (0.82%) Team Foundation Server
4 48 (0.67%) Git (software)
5 41 (0.58%) Visual Studio
6 34 (0.48%) Jenkins
7 33 (0.46%) Selenium
8 24 (0.34%) Oracle Forms
9 21 (0.30%) Maven
10 20 (0.28%) Eclipse
10 20 (0.28%) JUnit
11 16 (0.22%) Toad
12 12 (0.17%) JMeter
13 11 (0.15%) NUnit
13 11 (0.15%) TeamCity
14 10 (0.14%) Oracle APEX
15 9 (0.13%) Atlassian Bamboo
15 9 (0.13%) MSI
15 9 (0.13%) SQL Server Management Studio (SSMS)
15 9 (0.13%) WebDriver
General
1 1882 (26.46%) Finance
2 578 (8.13%) Telecoms
3 432 (6.07%) Retail
4 368 (5.17%) Banking
5 303 (4.26%) Marketing
6 261 (3.67%) Legal
7 121 (1.70%) Law
8 103 (1.45%) Advertising
9 96 (1.35%) Billing
10 90 (1.27%) Back Office
11 83 (1.17%) Manufacturing
12 70 (0.98%) Front Office
13 68 (0.96%) Publishing
14 66 (0.93%) German Language
15 54 (0.76%) Investment Banking
16 53 (0.75%) Financial Institution
17 47 (0.66%) Games
18 46 (0.65%) Local Government
19 35 (0.49%) French Language
20 28 (0.39%) Multimedia
Job Titles
1 1506 (21.17%) Service Manager
2 997 (14.02%) Delivery Manager
3 978 (13.75%) Analyst
4 916 (12.88%) Services Delivery Manager
5 387 (5.44%) Consultant
6 365 (5.13%) Architect
7 333 (4.68%) Support Analyst
8 313 (4.40%) Project Manager
9 297 (4.18%) Team Leader
10 233 (3.28%) Support Engineer
11 230 (3.23%) Service Analyst
12 224 (3.15%) Applications Support
13 206 (2.90%) Senior Manager
14 196 (2.76%) Developer
14 196 (2.76%) Technical Manager
15 189 (2.66%) Business Analyst
16 187 (2.63%) IT Services Manager
17 166 (2.33%) Solutions Architect
18 160 (2.25%) Infrastructure Manager
19 158 (2.22%) Administrator
Libraries, Frameworks & Software Standards
1 245 (3.44%) .NET
2 166 (2.33%) XML
3 154 (2.17%) HTML
4 129 (1.81%) Web Services
5 96 (1.35%) Middleware
6 88 (1.24%) CSS
7 68 (0.96%) ASP.NET
8 52 (0.73%) .NET Framework
8 52 (0.73%) jQuery
9 36 (0.51%) J2EE
10 34 (0.48%) HTML5
11 33 (0.46%) LAMP
12 31 (0.44%) EDI
13 29 (0.41%) SOAP
14 27 (0.38%) Spring
15 23 (0.32%) Application Packaging
15 23 (0.32%) WCF
15 23 (0.32%) Oracle Fusion
16 21 (0.30%) WinForms
17 20 (0.28%) JMS
Miscellaneous
1 640 (9.00%) Analytical Skills
2 384 (5.40%) Management Information System
3 203 (2.85%) Computer Science
4 142 (2.00%) Blackberry
5 129 (1.81%) User Experience
6 118 (1.66%) Enterprise Software
7 109 (1.53%) PMI
8 108 (1.52%) Statistics
9 98 (1.38%) Open Source
10 79 (1.11%) Mathematics
11 75 (1.05%) Clustering
12 71 (1.00%) CMDB
13 68 (0.96%) NHS
14 64 (0.90%) Replication
15 58 (0.82%) Video Conferencing
16 44 (0.62%) Mainframe
17 39 (0.55%) EPoS
18 36 (0.51%) Foreign Exchange (FX)
19 34 (0.48%) Mobile App
20 33 (0.46%) Firmware
Operating Systems
1 1413 (19.87%) Windows
2 584 (8.21%) Linux
3 421 (5.92%) Windows Server 2008
4 420 (5.90%) UNIX
5 356 (5.00%) Windows 7
6 291 (4.09%) Windows Server 2003
7 231 (3.25%) Windows Server 2012
8 160 (2.25%) Windows XP
9 106 (1.49%) Red Hat Enterprise Linux
10 98 (1.38%) Solaris
11 83 (1.17%) Windows 8
12 76 (1.07%) CentOS
13 52 (0.73%) Windows Phone
14 41 (0.58%) Windows Phone 8
14 41 (0.58%) Apple iOS
15 39 (0.55%) Android
16 34 (0.48%) Windows 2000 Server
17 32 (0.45%) AIX
17 32 (0.45%) HPUX
18 25 (0.35%) Ubuntu
Processes & Methodologies
1 3228 (45.38%) ITIL
2 1419 (19.95%) Service Management
3 1386 (19.49%) Project Management
4 809 (11.37%) Change Management
5 626 (8.80%) PRINCE2
6 562 (7.90%) Agile Software Development
7 546 (7.68%) Incident Management
8 516 (7.25%) Stakeholder Management
9 506 (7.11%) Continuous Improvement
10 440 (6.19%) Mentoring
11 397 (5.58%) CRM
12 383 (5.38%) Problem Management
13 340 (4.78%) Line Management
14 329 (4.63%) ITSM
15 282 (3.96%) Supplier Management
15 282 (3.96%) People Management
16 275 (3.87%) Release Management
17 274 (3.85%) Coaching
18 267 (3.75%) Business Development
19 251 (3.53%) Performance Management
Programming Languages
1 794 (11.16%) SQL
2 377 (5.30%) Java
3 127 (1.79%) C#
4 125 (1.76%) C
5 113 (1.59%) JavaScript
6 93 (1.31%) T-SQL
7 91 (1.28%) Bash Shell
8 88 (1.24%) Python
8 88 (1.24%) PowerShell
9 78 (1.10%) Perl
10 75 (1.05%) PL/SQL
11 59 (0.83%) PHP
12 57 (0.80%) VB
13 40 (0.56%) VBScript
14 38 (0.53%) Ruby
15 34 (0.48%) Shell Script
16 32 (0.45%) VBA
17 26 (0.37%) VB6
18 21 (0.30%) ABAP
19 17 (0.24%) C++
Qualifications
1 894 (12.57%) Degree
2 596 (8.38%) ITIL Certification
3 348 (4.89%) Security Cleared
4 329 (4.63%) Microsoft Certification
5 246 (3.46%) Cisco Certification
6 194 (2.73%) MCSE
6 194 (2.73%) SC Cleared
7 176 (2.47%) CCNA
8 167 (2.35%) PMI Certification
9 125 (1.76%) MCITP
10 122 (1.72%) MCP
11 99 (1.39%) CCNP
12 95 (1.34%) ISEB
13 87 (1.22%) ITIL Foundation Certificate
14 85 (1.19%) MCSA
15 79 (1.11%) PRINCE2 Certification
16 77 (1.08%) HND
17 63 (0.89%) PMP
18 59 (0.83%) CISSP
19 56 (0.79%) MCTS
Quality Assurance & Compliance
1 1283 (18.04%) SLA
2 250 (3.51%) QA
3 198 (2.78%) ISO/IEC 27001
4 134 (1.88%) ISO 9001
5 95 (1.34%) PCI DSS
6 57 (0.80%) COBIT
7 19 (0.27%) Sarbanes-Oxley
8 18 (0.25%) ISO 14001
8 18 (0.25%) ISO 8583
8 18 (0.25%) ISO 9000
9 7 (0.098%) Data Quality
10 5 (0.070%) HL7
10 5 (0.070%) ISO/IEC 20000
11 3 (0.042%) BS15000
11 3 (0.042%) GPG13
11 3 (0.042%) EMIR
11 3 (0.042%) Dodd-Frank
12 2 (0.028%) Basel III
12 2 (0.028%) TickIT
13 1 (0.014%) ISO/IEC 12207
System Software
1 595 (8.36%) Active Directory
2 309 (4.34%) VMware Infrastructure
3 118 (1.66%) Hyper-V
4 113 (1.59%) XenApp
5 68 (0.96%) vSphere
6 62 (0.87%) XenDesktop
7 43 (0.60%) NDS
8 37 (0.52%) Oracle RMAN
9 31 (0.44%) Microsoft App-V
9 31 (0.44%) vCloud
10 27 (0.38%) VMware ESXi
10 27 (0.38%) Terminal Services
11 20 (0.28%) NFS
12 19 (0.27%) MetaFrame
13 18 (0.25%) Oracle RAC
14 17 (0.24%) Citrix Presentation Server
15 16 (0.22%) Microsoft Virtual Server
16 15 (0.21%) Terminal Server
17 14 (0.20%) VMware ESX
18 12 (0.17%) UAG
Systems Management
1 155 (2.18%) SCCM
2 103 (1.45%) SCOM
3 97 (1.36%) Nagios
4 78 (1.10%) Backup Exec
5 60 (0.84%) Puppet
6 51 (0.72%) Tivoli
7 49 (0.69%) WSUS
8 47 (0.66%) Opscode Chef
9 43 (0.60%) OpenView
10 38 (0.53%) NetBackup
11 33 (0.46%) Norton AntiVirus
12 32 (0.45%) Data Guard
13 27 (0.38%) ZABBIX
13 27 (0.38%) Zenoss
14 24 (0.34%) Foglight
15 21 (0.30%) HP NNM
16 14 (0.20%) SolarWinds Orion
17 12 (0.17%) Graylog2
18 11 (0.15%) Cisco IPCC
19 10 (0.14%) Tivoli Monitoring
Vendors
1 1288 (18.11%) Microsoft
2 694 (9.76%) Oracle
3 562 (7.90%) VMware
4 469 (6.59%) Cisco
5 404 (5.68%) Citrix
6 301 (4.23%) SAP
7 286 (4.02%) HP
8 144 (2.02%) IBM
9 125 (1.76%) Red Hat
10 120 (1.69%) Remedy
11 104 (1.46%) Juniper
12 98 (1.38%) Symantec
13 89 (1.25%) Apple
13 89 (1.25%) NetApp
14 87 (1.22%) EMC
15 79 (1.11%) Dell
16 74 (1.04%) F5
17 73 (1.03%) CheckPoint
18 63 (0.89%) TIBCO
19 51 (0.72%) ServiceNow
West Midlands
ISL
Salary: £50000.00 - £65000 per annum + car + bonus + benefits
Posted: 4 hours ago
West Sussex
ARC IT Recruitment Ltd
Posted: 18 hours ago
West Yorkshire
ARC IT Recruitment Ltd
Posted: 18 hours ago
Chesterfield, Derbyshire
HAYS INFORMATION TECHNOLOGY
Salary: Competitive Day Rate
Posted: 18 hours ago
City, London
Maclean Moore Consulting
Salary: From £100,000 to £140,000 per annum Bonus, Pension, Healthcare, Holida
Posted: 18 hours ago
Newcastle Upon Tyne, Tyne and Wear
EasyWebRecruitment.com
Salary: c£40K depending on skills and experience) plus £2K bonus
Posted: 19 hours ago
Cardiff, South Glamorgan
Proactive Appointments
Salary: Unspecified £40 - £45k + Benefits
Posted: 19 hours ago
London
ANSON MCCADE
Salary: From £85,000 to £120,000 per annum + car allowance + bonus + flexible
Posted: 19 hours ago
London
ComputaCenter
Salary: Competitive
Posted: 19 hours ago
Nottingham, Nottinghamshire
Spring Technology
Salary: £30000.00 - £40000.00 per annum
Posted: 19 hours ago
Tyne and Wear
Northern Recruitment Group
Salary: From £40,000 to £45,000 per annum
Posted: 19 hours ago
Staines, Middlesex
CPS Group UK
Salary: £55000 - £65000 per annum + Industry Leading Benefits Package
Posted: 19 hours ago
London
Spencer Knight Recruitment
Salary: Up to £40,000 per annum + excellent benefits
Posted: 20 hours ago
City, London
Greywood Associates Limited
Salary: £45000 - £50000 per annum + bens
Posted: 20 hours ago
London
Lloyds Banking Group
Posted: 20 hours ago
Berkshire
Millshill Recruitment Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 20 hours ago
London
Lloyds Banking Group
Posted: 20 hours ago
Cambridge, Cambridgeshire
ARM Ltd
Salary: Competitive
Posted: 20 hours ago
Cambridge, Cambridgeshire
ARM Ltd
Salary: Competitive
Posted: 20 hours ago
Cambridge, Cambridgeshire
ARM Ltd
Salary: Unspecified
Posted: 20 hours ago