The table below looks at the statistics for Service Delivery skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Services Delivery
Rank 73 80 95
Rank change year-on-year
+7 +15
Permanent jobs citing Service Delivery 3798 3866 3213
As % of all permanent IT jobs located in the UK 3.51% 3.43% 2.97%
As % of the Processes & Methodologies category 4.22% 4.16% 3.71%
Number of salaries quoted 2730 2818 2449
Average salary £47,500 £46,500 £47,500
Average salary % change year-on-year
+2.15% -2.10%
90% offered a salary of more than £29,000 £28,205 £29,000
10% offered a salary of more than £70,000 £75,000 £75,000
UK excluding London average salary £45,000 £42,500 £45,000
% change year-on-year
+5.88% -5.55%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
89980 92954 86606
As % of all permanent IT jobs located in the UK 83.18% 82.35% 80.11%
Number of salaries quoted 72926 74482 71399
Average salary £50,000 £47,500 £45,000
Average salary % change year-on-year
+5.26% +5.55%
90% offered a salary of more than £32,000 £30,500 £30,000
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London average salary £43,500 £42,500 £40,000
% change year-on-year
+2.35% +6.25%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery within the UK.

Service Delivery Salary Trend in the UK

Service Delivery
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Delivery over the 3 months to 30 March 2015 within the UK.

Service Delivery Salary Histogram in the UK

Service Delivery
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the UK over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +11 3563 £47,500 - 415
London +17 1419 £52,500 -4.54% 154
South East +5 759 £45,000 - 74
City of London +28 429 £48,500 -11.81% 41
Yorkshire +8 300 £40,000 -0.62% 32
Berkshire +16 280 £50,000 +11.11% 29
North West +14 251 £47,500 +19.04% 33
South West +27 232 £42,500 +13.33% 43
East of England -3 227 £47,500 +11.76% 33
West Midlands 0 220 £45,000 - 27
West Yorkshire 0 215 £42,500 - 21
Leeds +4 154 £42,500 +1.19% 13
Hampshire +3 150 £45,000 +14.64% 12
Reading +5 135 £50,000 +12.99% 8
East Midlands -11 131 £34,500 -8.00% 11
Surrey -21 122 £40,000 -20.00% 10
Manchester -17 109 £45,000 +13.92% 16
Cheshire +46 101 £49,000 +22.50% 10
Buckinghamshire -24 91 £42,500 -12.82% 6
Birmingham +3 90 £45,000 -2.70% 5
Scotland -22 86 £37,500 -11.76% 14
Wiltshire +13 76 £45,000 +5.88% 13
Milton Keynes -8 67 £42,500 -10.52% 5
Bristol +31 60 £33,750 -12.90% 12
Bedfordshire -4 58 £40,000 - 8
Southampton +1 54 £50,000 +17.64% 6
Hertfordshire -30 52 £55,000 +3.77% 8
Cambridgeshire +29 50 £43,000 +15.43% 6
Essex +2 49 £55,000 +10.00% 7
Warrington +43 46 £42,500 +21.42% 1

Service Delivery
Top 30 Related IT Skills

For the 6 months to 30 March 2015, IT jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 3357 (45.03%) ITIL
2 2023 (27.14%) Finance
3 1816 (24.36%) Windows
4 1545 (20.72%) Microsoft
5 1435 (19.25%) Service Management
6 1409 (18.90%) SLA
7 1160 (15.56%) Project Management
8 1119 (15.01%) MS Excel
9 1040 (13.95%) Degree
10 895 (12.01%) SQL
11 877 (11.76%) VMware
12 860 (11.54%) Active Directory
13 745 (9.99%) Change Management
14 738 (9.90%) Cisco
15 700 (9.39%) Citrix
16 696 (9.34%) Analytical Skills
17 668 (8.96%) Continuous Improvement
18 652 (8.75%) PRINCE2
19 607 (8.14%) Telecoms
20 597 (8.01%) MS Office
21 569 (7.63%) ITIL Certification
22 565 (7.58%) VMware Infrastructure
23 551 (7.39%) Windows 7
24 537 (7.20%) Windows Server 2008
24 537 (7.20%) Oracle
25 528 (7.08%) Management Information System
26 525 (7.04%) Linux
27 510 (6.84%) SQL Server
28 509 (6.83%) Stakeholder Management
29 501 (6.72%) Problem Management

Service Delivery
Top Related IT Skills by Category

For the 6 months to 30 March 2015, IT jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 382 (5.12%) MS Exchange
2 269 (3.61%) SharePoint
3 191 (2.56%) IIS
4 173 (2.32%) Exchange Server 2010
5 148 (1.99%) Apache
6 124 (1.66%) Lync
7 116 (1.56%) Exchange Server 2013
8 88 (1.18%) Exchange Server 2007
9 79 (1.06%) Tomcat
10 74 (0.99%) Exchange Server 2003
11 66 (0.89%) Blackberry Enterprise Server
12 53 (0.71%) WebSphere
13 48 (0.64%) IBM Notes
14 41 (0.55%) CMS
15 37 (0.50%) Elasticsearch
16 33 (0.44%) Lotus Domino
17 32 (0.43%) JBoss
18 29 (0.39%) WebLogic
19 26 (0.35%) SAS
20 24 (0.32%) WebSphere Application Server
Applications
1 1119 (15.01%) MS Excel
2 597 (8.01%) MS Office
3 187 (2.51%) MS PowerPoint
4 135 (1.81%) MS Project
5 99 (1.33%) MS Visio
6 31 (0.42%) Spreadsheet
7 9 (0.12%) Photoshop
8 6 (0.080%) SPSS
9 5 (0.067%) Mingle
10 4 (0.054%) Adobe Creative Suite
10 4 (0.054%) Open Workbench
11 2 (0.027%) PowerPivot
11 2 (0.027%) InfoPath
12 1 (0.013%) Adobe Illustrator
12 1 (0.013%) InDesign
12 1 (0.013%) Adobe After Effects
12 1 (0.013%) PrintSoft PReS
12 1 (0.013%) GNU Octave
12 1 (0.013%) FastStats
Business Applications
1 57 (0.76%) Oracle EBS
2 31 (0.42%) Oracle ERP
2 31 (0.42%) Dynamics CRM
3 30 (0.40%) Oracle EBS R12
4 29 (0.39%) Remedy ITSM
5 23 (0.31%) Oracle General Ledger
6 22 (0.30%) Oracle Receivables
7 21 (0.28%) Oracle Payables
7 21 (0.28%) Oracle Financials
8 20 (0.27%) Oracle Applications
9 18 (0.24%) Oracle Payroll
9 18 (0.24%) Oracle Cash Management
10 16 (0.21%) SAP EWM
11 15 (0.20%) SAP ERP
11 15 (0.20%) SAP SM
12 14 (0.19%) Dynamics GP
13 13 (0.17%) ResourceLink
14 11 (0.15%) SAP SCM
14 11 (0.15%) SAP FI
15 10 (0.13%) Oracle CRM
Cloud Services
1 143 (1.92%) SaaS
2 93 (1.25%) Office 365
3 76 (1.02%) IaaS
4 43 (0.58%) Microsoft Azure
5 36 (0.48%) PaaS
6 33 (0.44%) Amazon AWS
7 29 (0.39%) Cloud Computing
8 10 (0.13%) Google Apps
9 9 (0.12%) Amazon EC2
10 5 (0.067%) Basecamp
11 4 (0.054%) GitHub
11 4 (0.054%) Yammer
11 4 (0.054%) AWS CloudFormation
12 3 (0.040%) SuccessFactors
12 3 (0.040%) Taleo
12 3 (0.040%) Force.com
13 1 (0.013%) Heroku
13 1 (0.013%) ElastiCache
13 1 (0.013%) Amazon ElastiCache
13 1 (0.013%) Virtual Private Cloud
Communications & Networking
1 492 (6.60%) Firewall
2 408 (5.47%) DNS
3 400 (5.37%) WAN
4 390 (5.23%) LAN
5 343 (4.60%) DHCP
6 339 (4.55%) Internet
7 336 (4.51%) Wireless
8 300 (4.02%) VPN
9 285 (3.82%) SAN
10 251 (3.37%) MPLS
11 248 (3.33%) VoIP
12 207 (2.78%) TCP/IP
13 125 (1.68%) Cisco ASA
14 122 (1.64%) BGP
15 113 (1.52%) OSPF
16 94 (1.26%) Ethernet
17 90 (1.21%) Intranet
18 81 (1.09%) SSL
19 77 (1.03%) Network Security
20 76 (1.02%) GSM
Database & Business Intelligence
1 510 (6.84%) SQL Server
2 171 (2.29%) MySQL
3 107 (1.44%) Relational Database
4 104 (1.40%) SQL Server 2008
5 102 (1.37%) Oracle Database
6 86 (1.15%) SQL Server Reporting Services
7 74 (0.99%) SQL Server Integration Services
8 69 (0.93%) SQL Server 2012
9 68 (0.91%) Data Warehouse
10 67 (0.90%) Oracle Database 11g
11 50 (0.67%) DB2
12 46 (0.62%) Data Mining
13 45 (0.60%) NoSQL
14 43 (0.58%) Oracle Reports
15 42 (0.56%) SQL Server 2005
16 40 (0.54%) Oracle Database 10g
16 40 (0.54%) SQL Server Analysis Services
17 39 (0.52%) Big Data
18 36 (0.48%) PostgreSQL
19 32 (0.43%) MongoDB
Development Applications
1 61 (0.82%) Visual Studio
2 52 (0.70%) JIRA
3 43 (0.58%) Team Foundation Server
4 37 (0.50%) Subversion
5 28 (0.38%) Selenium
6 24 (0.32%) Oracle Forms
7 20 (0.27%) Eclipse
8 16 (0.21%) Toad
8 16 (0.21%) MSI
8 16 (0.21%) Git (software)
9 15 (0.20%) Jenkins
10 12 (0.16%) ClearQuest
10 12 (0.16%) ClearCase
11 11 (0.15%) SQL Server Management Studio (SSMS)
12 10 (0.13%) PHPUnit
12 10 (0.13%) Behat
12 10 (0.13%) JUnit
13 9 (0.12%) LoadRunner
13 9 (0.12%) Maven
14 8 (0.11%) SpecFlow
General
1 2023 (27.14%) Finance
2 607 (8.14%) Telecoms
3 467 (6.26%) Retail
4 461 (6.18%) Banking
5 254 (3.41%) Legal
6 250 (3.35%) Marketing
7 158 (2.12%) Law
8 114 (1.53%) Financial Institution
9 104 (1.40%) Back Office
9 104 (1.40%) Billing
10 100 (1.34%) Front Office
11 89 (1.19%) Manufacturing
12 85 (1.14%) Investment Banking
13 79 (1.06%) Advertising
14 48 (0.64%) Publishing
15 34 (0.46%) French Language
16 33 (0.44%) German Language
16 33 (0.44%) Local Government
17 28 (0.38%) Electronics
18 27 (0.36%) Military
Job Titles
1 1522 (20.42%) Service Manager
2 1039 (13.94%) Delivery Manager
3 999 (13.40%) Analyst
4 965 (12.94%) Services Delivery Manager
5 395 (5.30%) Consultant
6 390 (5.23%) Support Engineer
7 330 (4.43%) Support Analyst
8 323 (4.33%) Project Manager
9 297 (3.98%) Architect
10 274 (3.68%) Team Leader
11 241 (3.23%) Service Analyst
12 227 (3.04%) Senior Manager
13 226 (3.03%) IT Services Manager
14 202 (2.71%) Administrator
15 189 (2.54%) Applications Support
16 170 (2.28%) Technical Manager
17 163 (2.19%) Developer
17 163 (2.19%) IT Support
18 153 (2.05%) Infrastructure Manager
19 151 (2.03%) Support Manager
Libraries, Frameworks & Software Standards
1 258 (3.46%) .NET
2 170 (2.28%) XML
3 148 (1.99%) HTML
4 112 (1.50%) Middleware
5 105 (1.41%) Web Services
6 99 (1.33%) CSS
7 96 (1.29%) ASP.NET
8 69 (0.93%) jQuery
9 52 (0.70%) J2EE
10 42 (0.56%) .NET Framework
11 39 (0.52%) Ajax
12 36 (0.48%) Spring
12 36 (0.48%) LAMP
13 33 (0.44%) SOAP
13 33 (0.44%) ASP.NET MVC
14 32 (0.43%) Oracle Fusion
14 32 (0.43%) JSP
15 31 (0.42%) REST
16 28 (0.38%) WCF
17 25 (0.34%) HTML5
Miscellaneous
1 696 (9.34%) Analytical Skills
2 528 (7.08%) Management Information System
3 187 (2.51%) Computer Science
4 169 (2.27%) Blackberry
5 127 (1.70%) Enterprise Software
6 113 (1.52%) Clustering
7 104 (1.40%) Statistics
8 101 (1.35%) User Experience
9 75 (1.01%) Open Source
10 69 (0.93%) Life Science
11 68 (0.91%) NHS
12 65 (0.87%) PMI
12 65 (0.87%) Replication
13 60 (0.80%) Mainframe
14 58 (0.78%) Performance Metrics
15 51 (0.68%) Foreign Exchange (FX)
16 48 (0.64%) Mathematics
17 46 (0.62%) Client/Server
18 44 (0.59%) Hedge funds
19 42 (0.56%) Video Conferencing
Operating Systems
1 1816 (24.36%) Windows
2 551 (7.39%) Windows 7
3 537 (7.20%) Windows Server 2008
4 525 (7.04%) Linux
5 489 (6.56%) Windows Server 2012
6 471 (6.32%) UNIX
7 272 (3.65%) Windows Server 2003
8 254 (3.41%) Windows XP
9 231 (3.10%) Windows 8
10 76 (1.02%) Red Hat Enterprise Linux
11 62 (0.83%) Solaris
12 51 (0.68%) Windows Vista
13 44 (0.59%) Mac OS X
14 42 (0.56%) CentOS
15 39 (0.52%) Android
15 39 (0.52%) AIX
16 36 (0.48%) Apple iOS
17 24 (0.32%) Windows 2000 Server
18 23 (0.31%) Oracle Linux
19 17 (0.23%) VMS
Processes & Methodologies
1 3357 (45.03%) ITIL
2 1435 (19.25%) Service Management
3 1160 (15.56%) Project Management
4 745 (9.99%) Change Management
5 668 (8.96%) Continuous Improvement
6 652 (8.75%) PRINCE2
7 509 (6.83%) Stakeholder Management
8 501 (6.72%) Problem Management
9 489 (6.56%) Incident Management
10 486 (6.52%) Agile Software Development
11 439 (5.89%) Line Management
12 432 (5.79%) Mentoring
13 327 (4.39%) Disaster Recovery
14 319 (4.28%) ITSM
15 316 (4.24%) People Management
16 291 (3.90%) Coaching
17 281 (3.77%) Risk Management
18 257 (3.45%) CRM
19 239 (3.21%) Migration
20 238 (3.19%) Performance Management
Programming Languages
1 895 (12.01%) SQL
2 362 (4.86%) Java
3 179 (2.40%) C#
4 158 (2.12%) PowerShell
5 142 (1.90%) JavaScript
6 132 (1.77%) C
7 129 (1.73%) Perl
8 94 (1.26%) Python
9 79 (1.06%) PL/SQL
10 74 (0.99%) PHP
11 72 (0.97%) T-SQL
12 64 (0.86%) VBA
13 63 (0.85%) Shell Script
14 58 (0.78%) Bash Shell
15 56 (0.75%) VB
16 28 (0.38%) VBScript
17 26 (0.35%) ABAP
18 21 (0.28%) R
19 16 (0.21%) VB.NET
20 15 (0.20%) Assembly Language
Qualifications
1 1040 (13.95%) Degree
2 569 (7.63%) ITIL Certification
3 432 (5.79%) Security Cleared
4 403 (5.41%) Cisco Certification
5 399 (5.35%) Microsoft Certification
6 294 (3.94%) SC Cleared
7 284 (3.81%) MCSE
8 240 (3.22%) CCNA
9 218 (2.92%) CCNP
10 164 (2.20%) MCP
11 119 (1.60%) PMI Certification
12 106 (1.42%) MCSA
13 99 (1.33%) DV Cleared
14 95 (1.27%) MCITP
15 93 (1.25%) ISEB
16 84 (1.13%) ITIL Foundation Certificate
17 77 (1.03%) PMP
18 70 (0.94%) PRINCE2 Certification
19 67 (0.90%) Citrix Certification
19 67 (0.90%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 1409 (18.90%) SLA
2 267 (3.58%) QA
3 137 (1.84%) ISO/IEC 27001
4 110 (1.48%) PCI DSS
5 96 (1.29%) COBIT
6 51 (0.68%) ISO 9001
7 40 (0.54%) Sarbanes-Oxley
8 20 (0.27%) ISO 9000
9 11 (0.15%) PMBOK
10 10 (0.13%) Solvency II
11 7 (0.094%) ISO 8583
12 6 (0.080%) HIPAA
12 6 (0.080%) MiFID
12 6 (0.080%) ISO/IEC 17799
13 5 (0.067%) HL7
13 5 (0.067%) P3O
13 5 (0.067%) EMIR
14 4 (0.054%) Basel II
15 3 (0.040%) ISO 14001
15 3 (0.040%) Basel III
System Software
1 860 (11.54%) Active Directory
2 565 (7.58%) VMware Infrastructure
3 237 (3.18%) XenApp
4 181 (2.43%) Hyper-V
5 119 (1.60%) vSphere
6 102 (1.37%) XenDesktop
7 51 (0.68%) Terminal Services
8 46 (0.62%) Microsoft App-V
8 46 (0.62%) Citrix Presentation Server
9 38 (0.51%) VMware ESX
10 37 (0.50%) Terminal Server
11 34 (0.46%) NDS
12 22 (0.30%) Oracle RAC
13 21 (0.28%) VMware ESXi
14 16 (0.21%) Microsoft Virtual Server
15 15 (0.20%) XenServer
16 14 (0.19%) Samba
17 13 (0.17%) NFS
18 12 (0.16%) VMware Server
19 10 (0.13%) Varnish
Systems Management
1 223 (2.99%) SCCM
2 70 (0.94%) SCOM
3 52 (0.70%) Puppet
4 34 (0.46%) Tivoli
4 34 (0.46%) Oracle RMAN
5 32 (0.43%) OpenView
5 32 (0.43%) Data Guard
5 32 (0.43%) Backup Exec
6 28 (0.38%) Nagios
6 28 (0.38%) FortiGate
7 27 (0.36%) NetBackup
8 21 (0.28%) HP Quality Center
9 20 (0.27%) Systems Management Server (SMS)
10 18 (0.24%) WSUS
10 18 (0.24%) Symantec Enterprise Vault
11 17 (0.23%) Norton AntiVirus
12 16 (0.21%) Foglight
12 16 (0.21%) HP NNM
12 16 (0.21%) Opscode Chef
12 16 (0.21%) SCOrch
Vendors
1 1545 (20.72%) Microsoft
2 877 (11.76%) VMware
3 738 (9.90%) Cisco
4 700 (9.39%) Citrix
5 537 (7.20%) Oracle
6 370 (4.96%) HP
7 265 (3.55%) SAP
8 253 (3.39%) Juniper
9 201 (2.70%) IBM
10 159 (2.13%) Apple
11 152 (2.04%) CheckPoint
12 133 (1.78%) F5
13 132 (1.77%) Dell
14 131 (1.76%) ServiceNow
15 122 (1.64%) Symantec
16 118 (1.58%) NetApp
17 108 (1.45%) Remedy
18 100 (1.34%) Avaya
19 93 (1.25%) Red Hat
20 88 (1.18%) EMC
Northampton, Northamptonshire
Emponics Ltd
Salary: £30000 - £40000 per annum + bens
Posted: 10 hours ago
City, London
Hays - Computacenter
Salary: Competitive
Posted: 17 hours ago
West Midlands
Hays IT
Salary: Car Allowance
Posted: 17 hours ago
Berkshire
Capita
Salary: car
Posted: 17 hours ago
Peterborough, Cambridgeshire
GSA Techsource Ltd
Salary: Excellent Flexible Benefits Package
Posted: 2 days ago
Swindon, Wiltshire
EDWARD CARTER SOLUTIONS
Salary: £Negotiable + bonus and benefits
Posted: 2 days ago
Swindon, Wiltshire
CPS Group (UK) Ltd
Salary: Excellent benefits
Posted: 2 days ago
London
Pioneer Search Ltd
Salary: OTE
Posted: 2 days ago
City, London
RecruitmentRevolution.com Limited
Salary: Up to £26,000 per annum
Posted: 2 days ago
Leeds, West Yorkshire
AMsource Technology
Salary: From £50,000 to £80,000 per annum + outstanding benefits package
Posted: 2 days ago
Croydon, Surrey
FT Select
Salary: From £30,000 to £35,000 per annum plus benefits
Posted: 2 days ago
Dudley, West Midlands (County)
ARC IT Recruitment Ltd
Salary: £29000 Per Annum
Posted: 2 days ago
West Sussex
ARC IT Recruitment Ltd
Salary: £40000 - £45000 Per Annum
Posted: 2 days ago
London
Randstad Technologies
Salary: £42000.00 - £45000.00 per annum + Bens + Bonus + Pension
Posted: 2 days ago
Brentwood, Essex
Logic Engagements Ltd
Salary: £75000 - £85000 per annum + Bonus, Pension, etc
Posted: 2 days ago
Staines, Middlesex
Canary Wharf and City
Salary: From £45,000 to £60,000 per annum plus excellent corporate benefits
Posted: 2 days ago
Merseyside
Global Technology Solutions Ltd
Salary: £35000 - £40000 per annum + Car+Benefits
Posted: 2 days ago
Central London / West End
Westbourne Partners
Salary: From £60,000 to £65,000 per annum
Posted: 2 days ago
London
Global Technology Solutions Ltd
Salary: £50000 - £55000 per annum + excellent benefits
Posted: 2 days ago
Bristol, Avon
Connectus
Salary: £35000 - £40000 per annum + Great Benefits, career progression
Posted: 2 days ago