Service Delivery Jobs

Service Delivery
UK

The table below provides summary statistics for permanent job vacancies requiring Service Delivery skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Delivery over the 6 months leading up to 20 September 2024, comparing them to the same period in the previous two years.

6 months to
20 Sep 2024
Same period 2023 Same period 2022
Rank 107 107 130
Rank change year-on-year 0 +23 -15
Permanent jobs citing Service Delivery 1,933 1,942 4,632
As % of all permanent jobs advertised in the UK 2.34% 3.04% 3.01%
As % of the Processes & Methodologies category 2.84% 3.21% 3.13%
Number of salaries quoted 1,029 1,437 3,077
10th Percentile £30,000 £28,900 £29,000
25th Percentile £36,250 £39,085 £38,117
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% -4.13%
75th Percentile £67,500 £70,000 £65,000
90th Percentile £86,250 £90,000 £80,000
UK excluding London median annual salary £45,169 £48,564 £47,500
% change year-on-year -6.99% +2.24% -

All Process and Methodology Skills
UK

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 67,984 60,548 148,063
As % of all permanent jobs advertised in the UK 82.36% 94.66% 96.31%
Number of salaries quoted 35,867 43,131 80,678
10th Percentile £32,258 £32,620 £33,750
25th Percentile £42,500 £45,000 £45,000
Median annual salary (50th Percentile) £57,500 £60,000 £60,000
Median % change year-on-year -4.17% - +4.35%
75th Percentile £77,235 £80,000 £80,000
90th Percentile £95,000 £100,000 £97,500
UK excluding London median annual salary £52,500 £54,000 £52,500
% change year-on-year -2.78% +2.86% +5.00%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 20 September 2024.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 20 September 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +3 1,696 £50,000 -4.76% 609
UK excluding London +5 1,416 £45,169 -6.99% 434
Work from Home +47 801 £55,000 - 230
London -38 446 £65,000 +8.33% 199
North of England +37 352 £40,000 -19.59% 111
South East -19 322 £45,000 -14.29% 141
South West +32 245 £53,000 +0.95% 45
North West +25 195 £44,000 -11.55% 69
Midlands -22 192 £50,500 -15.83% 75
East of England -21 123 £43,750 +11.94% 53
Scotland -12 122 £49,990 +24.98% 17
West Midlands -30 113 £52,000 -16.13% 41
Yorkshire +23 97 £51,250 -6.82% 34
East Midlands 0 75 £37,500 -34.78% 34
North East +10 63 £24,960 -47.64% 8
Wales +41 51 £40,000 +0.27% 4
Northern Ireland +21 14 £45,000 +25.00% 8

Service Delivery
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 116 (6.00%) SharePoint
2 107 (5.54%) Microsoft Exchange
3 23 (1.19%) Confluence
4 18 (0.93%) Apache
5 16 (0.83%) Jupyter
5 16 (0.83%) nginx
6 13 (0.67%) Apache Spark
7 8 (0.41%) ArcGIS
7 8 (0.41%) CMS
8 5 (0.26%) WebLogic
9 4 (0.21%) Exchange Server 2013
9 4 (0.21%) Skype for Business
10 3 (0.16%) Appian
10 3 (0.16%) Blackberry Enterprise Server
11 2 (0.10%) Exchange Server 2010
11 2 (0.10%) IBM Domino
11 2 (0.10%) IIS
11 2 (0.10%) Oracle Application Server
11 2 (0.10%) Oracle Workflow
12 1 (0.052%) OpenStack
Applications
1 117 (6.05%) Microsoft Office
2 108 (5.59%) Microsoft Excel
3 62 (3.21%) Microsoft PowerPoint
4 14 (0.72%) MS Visio
5 13 (0.67%) Microsoft Project
6 3 (0.16%) AutoCAD
6 3 (0.16%) SOLIDWORKS
7 2 (0.10%) CATIA
7 2 (0.10%) Spreadsheet
8 1 (0.052%) Chatbot
Business Applications
1 10 (0.52%) Dynamics CRM
2 9 (0.47%) NEC Housing
2 9 (0.47%) SAP HCM
3 8 (0.41%) Maximo
3 8 (0.41%) SAP S/4HANA
4 7 (0.36%) SAP ERP
4 7 (0.36%) Workday HCM
5 6 (0.31%) SAP HR
6 5 (0.26%) iTrent
6 5 (0.26%) Remedy ITSM
6 5 (0.26%) SAP WM
7 4 (0.21%) Dynamics AX
7 4 (0.21%) NetSuite
7 4 (0.21%) Oracle EBS
7 4 (0.21%) ResourceLink
7 4 (0.21%) SAP SD
7 4 (0.21%) Unit4 Business World
8 3 (0.16%) Oracle ERP
8 3 (0.16%) Primavera
8 3 (0.16%) SAP Payroll
Cloud Services
1 321 (16.61%) Azure
2 304 (15.73%) Microsoft 365
3 103 (5.33%) AWS
4 89 (4.60%) SaaS
5 80 (4.14%) Power Platform
6 75 (3.88%) Entra ID
7 71 (3.67%) Amazon CloudWatch
8 37 (1.91%) Cloud Computing
8 37 (1.91%) OneDrive
9 32 (1.66%) Dynamics 365
10 20 (1.03%) Azure DevOps
11 19 (0.98%) Amazon S3
12 15 (0.78%) Azure Sentinel
12 15 (0.78%) IaaS
13 14 (0.72%) OpenShift
14 13 (0.67%) Amazon EC2
14 13 (0.67%) MinIO
15 12 (0.62%) PaaS
16 11 (0.57%) PowerApps
17 10 (0.52%) GCP
Communications & Networking
1 132 (6.83%) Firewall
2 129 (6.67%) Broadband
3 88 (4.55%) WAN
4 80 (4.14%) LAN
5 58 (3.00%) Wi-Fi
6 56 (2.90%) DNS
6 56 (2.90%) Network Security
7 54 (2.79%) Wireless
8 44 (2.28%) VPN
9 42 (2.17%) Ethernet
9 42 (2.17%) Internet
10 38 (1.97%) DHCP
11 35 (1.81%) WLAN
12 33 (1.71%) TCP/IP
13 22 (1.14%) SAN
13 22 (1.14%) SD-WAN
14 21 (1.09%) VLAN
15 15 (0.78%) MPLS
16 14 (0.72%) NAS
16 14 (0.72%) VoIP
Database & Business Intelligence
1 94 (4.86%) MySQL
2 72 (3.72%) SQL Server
3 40 (2.07%) Power BI
4 27 (1.40%) Amazon RDS
5 22 (1.14%) Big Data
6 18 (0.93%) Oracle Database
7 14 (0.72%) Azure SQL Database
8 13 (0.67%) Hadoop
8 13 (0.67%) Presto
9 10 (0.52%) DB2
10 7 (0.36%) DTS
11 6 (0.31%) GIS
11 6 (0.31%) NoSQL
11 6 (0.31%) Relational Database
11 6 (0.31%) Tableau
12 5 (0.26%) Amazon QuickSight
12 5 (0.26%) Oracle Reports
13 4 (0.21%) SAP HANA
13 4 (0.21%) SQL Server Reporting Services
14 3 (0.16%) Oracle Database 12c
Development Applications
1 47 (2.43%) JIRA
2 25 (1.29%) Jenkins
3 15 (0.78%) Atlassian Bamboo
4 13 (0.67%) Oracle Forms
5 11 (0.57%) Visual Studio
6 10 (0.52%) Robot Framework
7 7 (0.36%) Git
8 6 (0.31%) Postman
9 3 (0.16%) Appium
9 3 (0.16%) Cypress.io
9 3 (0.16%) JMeter
9 3 (0.16%) REST Assured
9 3 (0.16%) Selenium
9 3 (0.16%) Serenity BDD
9 3 (0.16%) SpecFlow
9 3 (0.16%) Team Foundation Server
10 2 (0.10%) Fiddler
10 2 (0.10%) Rational DOORS
11 1 (0.052%) GitLab
General
1 764 (39.52%) Social Skills
2 420 (21.73%) Finance
3 297 (15.36%) Analytical Skills
4 188 (9.73%) Inclusion and Diversity
5 143 (7.40%) Retail
6 106 (5.48%) Public Sector
7 102 (5.28%) Marketing
8 84 (4.35%) Legal
9 69 (3.57%) Organisational Skills
10 67 (3.47%) Law
11 63 (3.26%) Telecoms
12 61 (3.16%) Banking
13 45 (2.33%) Manufacturing
14 40 (2.07%) Billing
15 39 (2.02%) Presentation Skills
16 32 (1.66%) Influencing Skills
17 31 (1.60%) Local Government
18 28 (1.45%) Games
19 24 (1.24%) Military
20 23 (1.19%) Aerospace
Job Titles
1 290 (15.00%) Service Manager
2 283 (14.64%) Analyst
3 218 (11.28%) Delivery Manager
4 212 (10.97%) Service Delivery Manager
5 177 (9.16%) Lead
6 166 (8.59%) Senior
7 146 (7.55%) IT Manager
8 145 (7.50%) Consultant
9 140 (7.24%) Service Analyst
10 79 (4.09%) Operations Analyst
10 79 (4.09%) Service Operations Analyst
11 77 (3.98%) Infrastructure Engineer
11 77 (3.98%) IT Support
12 71 (3.67%) Support Engineer
13 69 (3.57%) IT Services Manager
14 68 (3.52%) Architect
15 56 (2.90%) Support Analyst
16 55 (2.85%) Team Leader
17 49 (2.53%) IT Engineer
18 46 (2.38%) Head of IT
Libraries, Frameworks & Software Standards
1 26 (1.35%) .NET
2 19 (0.98%) HTML
3 15 (0.78%) XML
4 14 (0.72%) YAML
5 13 (0.67%) ActiveMQ
5 13 (0.67%) Apache NiFi
5 13 (0.67%) Elastic Stack
5 13 (0.67%) RabbitMQ
6 11 (0.57%) Middleware
6 11 (0.57%) Oracle Fusion
7 10 (0.52%) .NET Framework
8 9 (0.47%) ADO
8 9 (0.47%) Web Services
9 8 (0.41%) CSS
10 7 (0.36%) EDI
11 6 (0.31%) ASP.NET
11 6 (0.31%) REST
12 5 (0.26%) .NET Core
12 5 (0.26%) Pandas
12 5 (0.26%) SOAP
Miscellaneous
1 128 (6.62%) Onboarding
2 121 (6.26%) Management Information System
3 111 (5.74%) Data Centre
4 84 (4.35%) Self-Motivation
5 38 (1.97%) Product Ownership
6 37 (1.91%) Driving Licence
7 28 (1.45%) Smartphone
8 24 (1.24%) Analytical Mindset
9 23 (1.19%) Hybrid Cloud
10 20 (1.03%) CMDB
11 18 (0.93%) Replication
11 18 (0.93%) Video Conferencing
12 16 (0.83%) Public Cloud
13 12 (0.62%) Linux Command Line
14 11 (0.57%) Enterprise Software
14 11 (0.57%) PMI
15 10 (0.52%) NHS
15 10 (0.52%) Security Operations Centre
16 9 (0.47%) iPhone
16 9 (0.47%) Social Media
Operating Systems
1 291 (15.05%) Windows
2 131 (6.78%) Linux
3 112 (5.79%) Windows Server
4 79 (4.09%) Windows 10
5 37 (1.91%) Android
6 33 (1.71%) Unix
7 28 (1.45%) Apple iOS
8 13 (0.67%) Windows Server 2016
9 12 (0.62%) Red Hat Enterprise Linux
9 12 (0.62%) Windows Server 2019
10 11 (0.57%) Mac OS X
11 8 (0.41%) Mac OS
12 7 (0.36%) Ubuntu
12 7 (0.36%) VMS
13 6 (0.31%) Windows Server 2012
14 5 (0.26%) Windows Server 2008
15 2 (0.10%) Windows 8
16 1 (0.052%) CentOS
16 1 (0.052%) Windows 7
16 1 (0.052%) Windows Mobile
Processes & Methodologies
1 633 (32.75%) ITIL
2 445 (23.02%) Problem-Solving
3 414 (21.42%) Service Management
4 346 (17.90%) ITSM
5 315 (16.30%) Customer Service
6 291 (15.05%) Agile
7 260 (13.45%) Continuous Improvement
8 252 (13.04%) Project Management
9 190 (9.83%) Change Management
10 187 (9.67%) DevOps
11 174 (9.00%) Roadmaps
12 162 (8.38%) Stakeholder Management
13 137 (7.09%) Actionable Insight
14 128 (6.62%) Project Delivery
15 127 (6.57%) Mentoring
16 119 (6.16%) Cybersecurity
17 110 (5.69%) Incident Management
18 108 (5.59%) Service Design
19 107 (5.54%) Problem Management
20 101 (5.23%) Collaborative Working
Programming Languages
1 167 (8.64%) SQL
2 69 (3.57%) PowerShell
3 59 (3.05%) Python
4 37 (1.91%) Bash
5 23 (1.19%) Shell Script
6 15 (0.78%) JavaScript
7 14 (0.72%) C#
8 11 (0.57%) Java
9 8 (0.41%) C++
10 5 (0.26%) PL/SQL
10 5 (0.26%) R
11 4 (0.21%) Bicep
11 4 (0.21%) Kotlin
11 4 (0.21%) Perl
12 3 (0.16%) ActionScript
12 3 (0.16%) C
12 3 (0.16%) COBOL
12 3 (0.16%) C-shell
12 3 (0.16%) Fortran
12 3 (0.16%) T-SQL
Qualifications
1 292 (15.11%) Degree
2 168 (8.69%) Security Cleared
3 90 (4.66%) SC Cleared
4 65 (3.36%) Cisco Certification
5 60 (3.10%) ITIL Certification
6 54 (2.79%) Microsoft Certification
7 42 (2.17%) CCNP
8 38 (1.97%) MCP
9 36 (1.86%) CISSP
10 35 (1.81%) CCNA
11 33 (1.71%) PMI Certification
12 27 (1.40%) Computer Science Degree
13 26 (1.35%) DV Cleared
14 25 (1.29%) Azure Certification
15 22 (1.14%) PMP
16 19 (0.98%) DBS Check
17 17 (0.88%) BPSS Clearance
18 14 (0.72%) ITIL Foundation Certificate
19 13 (0.67%) Master's Degree
20 12 (0.62%) TOGAF Certification
Quality Assurance & Compliance
1 205 (10.61%) SLA
2 56 (2.90%) ISO/IEC 27001
3 54 (2.79%) GDPR
4 44 (2.28%) QA
5 36 (1.86%) Data Quality
6 22 (1.14%) Accessibility
7 18 (0.93%) PMO
8 15 (0.78%) Cyber Essentials
9 12 (0.62%) ISO 22301
10 10 (0.52%) ISO/IEC 20000
11 9 (0.47%) PCI DSS
12 6 (0.31%) GRC
12 6 (0.31%) ISO 9001
13 5 (0.26%) Cyber Essentials PLUS
14 4 (0.21%) COBIT
14 4 (0.21%) NIST
15 3 (0.16%) GxP
15 3 (0.16%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 3 (0.16%) ISO/IEC 27005
15 3 (0.16%) SOC 1
System Software
1 222 (11.48%) Active Directory
2 86 (4.45%) VMware Infrastructure
3 51 (2.64%) Hyper-V
4 23 (1.19%) vSphere
5 19 (0.98%) Virtual Desktop
5 19 (0.98%) Virtual Machines
6 18 (0.93%) Docker
7 8 (0.41%) VMware ESXi
8 7 (0.36%) VMware NSX
9 5 (0.26%) Firmware
10 4 (0.21%) Virtual Servers
11 3 (0.16%) Veritas Cluster Server
12 2 (0.10%) Microsoft Virtual Server
12 2 (0.10%) Terminal Services
12 2 (0.10%) VMware Workstation
12 2 (0.10%) XenDesktop
13 1 (0.052%) DFS Replication
13 1 (0.052%) XenApp
Systems Management
1 96 (4.97%) Grafana
2 70 (3.62%) Microsoft Intune
3 45 (2.33%) Kubernetes
4 33 (1.71%) SCCM
4 33 (1.71%) Terraform
5 32 (1.66%) Ansible
6 18 (0.93%) WSUS
7 13 (0.67%) HAProxy
7 13 (0.67%) Prometheus
7 13 (0.67%) Puppet
8 11 (0.57%) Autotask
8 11 (0.57%) ZABBIX
9 10 (0.52%) FortiGate
10 7 (0.36%) NetBackup
11 5 (0.26%) Cisco Prime
11 5 (0.26%) Microsoft Data Protection Manager
11 5 (0.26%) SCDPM
12 4 (0.21%) Active Directory Federation Services
12 4 (0.21%) Jamf Pro
12 4 (0.21%) SCOM
Vendors
1 519 (26.85%) Microsoft
2 133 (6.88%) VMware
3 120 (6.21%) ServiceNow
4 91 (4.71%) Cisco
5 57 (2.95%) Oracle
5 57 (2.95%) SAP
6 47 (2.43%) Citrix
7 31 (1.60%) Veeam
8 25 (1.29%) Salesforce
9 24 (1.24%) Meraki
10 23 (1.19%) HP
11 21 (1.09%) Dell
11 21 (1.09%) Fortinet
12 20 (1.03%) Palo Alto
13 18 (0.93%) Apple
14 17 (0.88%) IBM
15 16 (0.83%) Juniper
15 16 (0.83%) Red Hat
16 15 (0.78%) F5
16 15 (0.78%) Google