The first table below looks at the demand for Service Delivery skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Services Delivery
Rank 90 84 92
Rank change year-on-year
-6 +8
Permanent jobs citing Service Delivery 3454 3330 3366
As % of all permanent IT jobs located in the UK 2.95% 3.06% 2.85%
As % of the Processes & Methodologies category 3.67% 3.89% 3.69%
Number of salaries quoted 2600 2597 2491
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £27,500 £27,800 £27,000
10% offered a salary of more than £75,000 £75,000 £70,000
UK excluding London average salary £45,000 £43,000 £43,000
% change year-on-year
+4.65% -
Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
94231 85648 91265
As % of all permanent IT jobs located in the UK 80.41% 78.72% 77.39%
Number of salaries quoted 75933 70032 77735
Average salary £47,500 £46,250 £46,000
Average salary % change year-on-year
+2.70% +0.54%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery within the UK.

Service Delivery Salary Trend in the UK

Service Delivery
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Delivery over the 3 months to 25 July 2014 within the UK.

Service Delivery Salary Histogram in the UK

Service Delivery
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the UK over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 3193 £48,500 +2.10% 370
London -18 1203 £54,000 -1.81% 125
South East -7 714 £42,500 -5.55% 79
City of London +10 330 £55,000 -8.33% 50
East of England +11 270 £50,000 +25.00% 23
North West +21 253 £40,000 +6.66% 25
Yorkshire +7 247 £43,500 +2.35% 25
Berkshire +8 212 £50,000 +25.00% 18
West Yorkshire +12 205 £43,500 +2.35% 21
South West +10 194 £40,000 - 37
West Midlands -23 183 £55,000 +11.11% 27
Manchester +18 154 £35,000 -5.40% 8
Hampshire +17 146 £38,000 -10.58% 12
Leeds +8 138 £42,000 +12.75% 11
Scotland +27 115 £45,000 +15.38% 25
Reading -1 110 £50,000 +25.00% 7
Surrey -40 105 £45,000 - 14
East Midlands -7 98 £40,000 +3.89% 18
Buckinghamshire -2 88 £52,500 +16.66% 13
Birmingham -22 77 £55,000 +10.00% 10
Hertfordshire +14 76 £49,250 -1.50% 3
Bedfordshire +14 69 £50,000 +25.00% 14
Cambridgeshire -13 61 £39,000 +2.63% 3
Oxfordshire +29 58 £37,500 -11.76% 7
Bristol +35 54 £37,500 -37.50% 4
Cheshire -20 51 £47,500 +48.43% 4
Essex +22 50 £50,000 -9.09% 1
East Sussex +9 46 £35,000 -36.36%
Wiltshire +10 44 £50,318 +18.39% 12
Southampton +10 44 £38,000 +1.33% 4

Service Delivery
Top 30 Related IT Skills

For the 6 months to 25 July 2014, IT jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 3290 (44.71%) ITIL
2 2017 (27.41%) Finance
3 1565 (21.27%) Service Management
4 1488 (20.22%) Windows
5 1428 (19.40%) Project Management
6 1348 (18.32%) Microsoft
7 1242 (16.88%) SLA
8 922 (12.53%) MS Excel
9 848 (11.52%) SQL
10 830 (11.28%) Change Management
11 828 (11.25%) Degree
12 806 (10.95%) Oracle
13 705 (9.58%) ITIL Certification
14 663 (9.01%) Active Directory
15 644 (8.75%) PRINCE2
16 633 (8.60%) Linux
17 580 (7.88%) Telecoms
18 569 (7.73%) MS Office
19 568 (7.72%) VMware
20 554 (7.53%) Incident Management
21 548 (7.45%) SQL Server
22 534 (7.26%) Continuous Improvement
23 528 (7.17%) Stakeholder Management
24 479 (6.51%) UNIX
24 479 (6.51%) Cisco
25 468 (6.36%) Windows Server 2008
26 455 (6.18%) Citrix
27 450 (6.11%) Java
28 421 (5.72%) Management Information System
28 421 (5.72%) Retail

Service Delivery
Top Related IT Skills by Category

For the 6 months to 25 July 2014, IT jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 346 (4.70%) MS Exchange
2 319 (4.33%) SharePoint
3 197 (2.68%) IIS
4 180 (2.45%) Apache
5 137 (1.86%) Exchange Server 2010
6 112 (1.52%) Exchange Server 2003
7 110 (1.49%) Tomcat
8 99 (1.35%) Lync
9 90 (1.22%) Exchange Server 2007
10 85 (1.16%) WebSphere
11 66 (0.90%) Blackberry Enterprise Server
12 63 (0.86%) CMS
13 57 (0.77%) SharePoint 2010
14 49 (0.67%) WebLogic
15 46 (0.63%) SharePoint 2013
16 42 (0.57%) Exchange Server 2013
17 39 (0.53%) SAS
18 36 (0.49%) Oracle HTTP Server
19 33 (0.45%) Oracle Workflow
20 32 (0.43%) IBM Notes
Applications
1 922 (12.53%) MS Excel
2 569 (7.73%) MS Office
3 130 (1.77%) MS PowerPoint
4 104 (1.41%) MS Project
5 96 (1.30%) MS Visio
6 25 (0.34%) Spreadsheet
7 15 (0.20%) Photoshop
8 7 (0.095%) InfoPath
9 6 (0.082%) Adobe Captivate
10 5 (0.068%) Adobe Illustrator
11 4 (0.054%) PowerPivot
12 3 (0.041%) SPSS
13 2 (0.027%) InDesign
Business Applications
1 100 (1.36%) Oracle EBS
2 77 (1.05%) Dynamics CRM
3 76 (1.03%) Oracle EBS R12
4 75 (1.02%) Oracle Applications
5 48 (0.65%) Oracle HRMS
6 42 (0.57%) Remedy ITSM
7 39 (0.53%) Oracle Payroll
8 37 (0.50%) Oracle CRM
9 28 (0.38%) Dynamics GP
10 27 (0.37%) SAP FI/CO
10 27 (0.37%) SAP FI
10 27 (0.37%) SAP CO
11 25 (0.34%) SAP SRM
12 24 (0.33%) Agresso
12 24 (0.33%) Oracle SCM
13 21 (0.29%) Oracle Financials
14 19 (0.26%) Oracle ERP
15 18 (0.24%) Oracle BPM
16 15 (0.20%) SAP BPC
16 15 (0.20%) Magento
Cloud Services
1 178 (2.42%) SaaS
2 103 (1.40%) Office 365
3 66 (0.90%) Microsoft Azure
4 55 (0.75%) IaaS
5 36 (0.49%) Amazon AWS
6 33 (0.45%) PaaS
7 30 (0.41%) Cloud Computing
7 30 (0.41%) Amazon EC2
8 24 (0.33%) SuccessFactors
8 24 (0.33%) Taleo
9 22 (0.30%) Google Apps
10 7 (0.095%) Amazon S3
11 4 (0.054%) ElastiCache
12 2 (0.027%) IBM SmartCloud
13 1 (0.014%) Amazon ELB
13 1 (0.014%) GitHub
Communications & Networking
1 390 (5.30%) Firewall
2 322 (4.38%) DNS
3 308 (4.19%) WAN
4 304 (4.13%) LAN
5 301 (4.09%) Internet
6 290 (3.94%) TCP/IP
7 274 (3.72%) SAN
8 185 (2.51%) VPN
9 177 (2.41%) Wireless
10 176 (2.39%) DHCP
11 136 (1.85%) MPLS
12 118 (1.60%) VoIP
13 95 (1.29%) NAS
14 83 (1.13%) Unified Communications
15 77 (1.05%) Network Security
16 74 (1.01%) Ethernet
17 72 (0.98%) HTTP
18 65 (0.88%) SSL
18 65 (0.88%) BGP
19 64 (0.87%) SMTP
Database & Business Intelligence
1 548 (7.45%) SQL Server
2 201 (2.73%) Oracle Database
3 131 (1.78%) MySQL
4 126 (1.71%) SQL Server 2008
5 117 (1.59%) Relational Database
6 111 (1.51%) Data Warehouse
7 107 (1.45%) SQL Server Integration Services
8 92 (1.25%) SQL Server Reporting Services
9 69 (0.94%) PostgreSQL
10 68 (0.92%) Oracle Reports
11 63 (0.86%) DB2
12 62 (0.84%) SQL Server Analysis Services
13 60 (0.82%) SQL Server 2005
14 49 (0.67%) Data Mining
15 46 (0.63%) Oracle Database 11g
16 37 (0.50%) SQL Server 2012
17 35 (0.48%) Oracle BI EE
18 31 (0.42%) SAP BI
19 29 (0.39%) Crystal Reports
20 26 (0.35%) Oracle Database 10g
Development Applications
1 88 (1.20%) JIRA
2 69 (0.94%) Subversion
3 60 (0.82%) Team Foundation Server
4 52 (0.71%) Visual Studio
5 42 (0.57%) Git (software)
6 37 (0.50%) Oracle Forms
7 33 (0.45%) Jenkins
8 24 (0.33%) JUnit
9 23 (0.31%) Selenium
10 22 (0.30%) Eclipse
11 14 (0.19%) Maven
12 12 (0.16%) SQL Server Management Studio (SSMS)
13 11 (0.15%) MSI
14 10 (0.14%) Toad
14 10 (0.14%) NUnit
14 10 (0.14%) Octopus Deploy
14 10 (0.14%) TeamCity
14 10 (0.14%) Mercurial
15 9 (0.12%) Hudson
16 8 (0.11%) JMeter
General
1 2017 (27.41%) Finance
2 580 (7.88%) Telecoms
3 421 (5.72%) Retail
4 394 (5.35%) Banking
5 333 (4.53%) Marketing
6 244 (3.32%) Legal
7 122 (1.66%) Law
8 108 (1.47%) Advertising
9 97 (1.32%) Billing
10 94 (1.28%) Back Office
11 76 (1.03%) Front Office
11 76 (1.03%) Manufacturing
12 66 (0.90%) Publishing
13 64 (0.87%) Financial Institution
14 62 (0.84%) German Language
15 59 (0.80%) Games
16 55 (0.75%) Investment Banking
17 48 (0.65%) Local Government
18 32 (0.43%) Multimedia
19 31 (0.42%) French Language
Job Titles
1 1600 (21.74%) Service Manager
2 1106 (15.03%) Delivery Manager
3 1024 (13.91%) Services Delivery Manager
4 965 (13.11%) Analyst
5 402 (5.46%) Architect
6 398 (5.41%) Consultant
7 341 (4.63%) Project Manager
8 330 (4.48%) Support Analyst
9 258 (3.51%) Team Leader
10 252 (3.42%) Applications Support
11 228 (3.10%) Developer
12 217 (2.95%) Support Engineer
13 214 (2.91%) Service Analyst
14 205 (2.79%) Infrastructure Manager
15 199 (2.70%) Senior Manager
16 193 (2.62%) IT Services Manager
17 188 (2.55%) Administrator
18 175 (2.38%) Solutions Architect
19 171 (2.32%) Technical Manager
20 170 (2.31%) Business Analyst
Libraries, Frameworks & Software Standards
1 268 (3.64%) .NET
2 173 (2.35%) XML
3 152 (2.07%) HTML
4 139 (1.89%) Web Services
5 87 (1.18%) Middleware
6 84 (1.14%) CSS
7 69 (0.94%) jQuery
8 54 (0.73%) ASP.NET
9 43 (0.58%) HTML5
10 41 (0.56%) .NET Framework
11 39 (0.53%) Spring
12 37 (0.50%) SOAP
13 34 (0.46%) J2EE
14 31 (0.42%) JMS
15 28 (0.38%) Oracle Fusion
16 26 (0.35%) EDI
17 25 (0.34%) SAP XI
17 25 (0.34%) SAP PI
18 22 (0.30%) JSP
19 21 (0.29%) LAMP
Miscellaneous
1 421 (5.72%) Management Information System
2 158 (2.15%) Computer Science
3 149 (2.02%) Blackberry
4 129 (1.75%) Statistics
5 114 (1.55%) Enterprise Software
6 79 (1.07%) Open Source
6 79 (1.07%) CMDB
6 79 (1.07%) Clustering
7 78 (1.06%) Replication
8 75 (1.02%) Video Conferencing
9 71 (0.96%) Mathematics
10 63 (0.86%) PMI
11 53 (0.72%) NHS
12 47 (0.64%) Equities
13 46 (0.63%) Foreign Exchange (FX)
14 40 (0.54%) PKI
15 38 (0.52%) FMCG
16 37 (0.50%) Visualisation
16 37 (0.50%) EPoS
17 36 (0.49%) Mainframe
Operating Systems
1 1488 (20.22%) Windows
2 633 (8.60%) Linux
3 479 (6.51%) UNIX
4 468 (6.36%) Windows Server 2008
5 354 (4.81%) Windows 7
6 310 (4.21%) Windows Server 2003
7 177 (2.41%) Windows Server 2012
8 131 (1.78%) Windows XP
9 110 (1.49%) Solaris
9 110 (1.49%) Red Hat Enterprise Linux
10 65 (0.88%) CentOS
11 63 (0.86%) Windows 8
12 54 (0.73%) Android
13 48 (0.65%) Apple iOS
13 48 (0.65%) AIX
14 42 (0.57%) Mac OS X
15 40 (0.54%) HPUX
16 30 (0.41%) Ubuntu
16 30 (0.41%) Windows Phone
17 29 (0.39%) Windows 2000 Server
Processes & Methodologies
1 3290 (44.71%) ITIL
2 1565 (21.27%) Service Management
3 1428 (19.40%) Project Management
4 830 (11.28%) Change Management
5 644 (8.75%) PRINCE2
6 554 (7.53%) Incident Management
7 534 (7.26%) Continuous Improvement
8 528 (7.17%) Stakeholder Management
9 417 (5.67%) CRM
10 413 (5.61%) ITSM
11 409 (5.56%) Problem Management
12 324 (4.40%) Release Management
13 284 (3.86%) Supplier Management
14 282 (3.83%) Performance Management
15 268 (3.64%) Business Development
16 251 (3.41%) ERP
17 239 (3.25%) Disaster Recovery
18 237 (3.22%) ITIL V3
19 224 (3.04%) Risk Management
20 217 (2.95%) Agile Software Development
Programming Languages
1 848 (11.52%) SQL
2 450 (6.11%) Java
3 132 (1.79%) C#
3 132 (1.79%) PowerShell
4 128 (1.74%) JavaScript
5 121 (1.64%) C
6 92 (1.25%) Perl
7 91 (1.24%) Python
8 89 (1.21%) T-SQL
9 85 (1.16%) PL/SQL
10 82 (1.11%) VB
10 82 (1.11%) PHP
11 81 (1.10%) Bash Shell
12 60 (0.82%) VBScript
13 46 (0.63%) Ruby
14 43 (0.58%) Shell Script
15 35 (0.48%) ABAP
16 34 (0.46%) VBA
17 31 (0.42%) VB6
18 27 (0.37%) C++
Qualifications
1 828 (11.25%) Degree
2 705 (9.58%) ITIL Certification
3 406 (5.52%) Security Cleared
4 340 (4.62%) Microsoft Certification
5 253 (3.44%) Cisco Certification
6 208 (2.83%) MCSE
7 202 (2.74%) SC Cleared
8 180 (2.45%) CCNA
9 139 (1.89%) MCITP
10 110 (1.49%) PMI Certification
11 105 (1.43%) MCP
12 103 (1.40%) ISEB
13 90 (1.22%) CCNP
14 80 (1.09%) ITIL Foundation Certificate
15 75 (1.02%) PRINCE2 Certification
16 71 (0.96%) MCSA
17 69 (0.94%) CISSP
18 61 (0.83%) HND
19 56 (0.76%) MCTS
20 54 (0.73%) PMP
Quality Assurance & Compliance
1 1242 (16.88%) SLA
2 242 (3.29%) QA
3 191 (2.60%) ISO/IEC 27001
4 127 (1.73%) ISO 9001
5 115 (1.56%) PCI DSS
6 65 (0.88%) COBIT
7 22 (0.30%) ISO 8583
8 20 (0.27%) ISO 9000
9 19 (0.26%) Sarbanes-Oxley
10 11 (0.15%) ISO 14001
11 9 (0.12%) ISO/IEC 20000
11 9 (0.12%) Data Quality
12 5 (0.068%) HL7
12 5 (0.068%) Basel II
13 4 (0.054%) TickIT
13 4 (0.054%) EMIR
13 4 (0.054%) Dodd-Frank
14 3 (0.041%) GPG13
14 3 (0.041%) GxP
15 2 (0.027%) BS15000
System Software
1 663 (9.01%) Active Directory
2 353 (4.80%) VMware Infrastructure
3 142 (1.93%) XenApp
4 118 (1.60%) Hyper-V
5 98 (1.33%) vSphere
6 62 (0.84%) XenDesktop
7 42 (0.57%) vCloud
8 39 (0.53%) Microsoft App-V
9 34 (0.46%) Terminal Services
10 32 (0.43%) NDS
11 31 (0.42%) Oracle RAC
12 30 (0.41%) NFS
12 30 (0.41%) XenServer
13 22 (0.30%) Xen
14 21 (0.29%) VMware ESX
14 21 (0.29%) Oracle RMAN
14 21 (0.29%) VMware ESXi
15 16 (0.22%) Citrix Presentation Server
16 15 (0.20%) Microsoft Virtual Server
17 14 (0.19%) MetaFrame
Systems Management
1 156 (2.12%) SCCM
2 111 (1.51%) SCOM
3 85 (1.16%) Nagios
4 74 (1.01%) Backup Exec
5 71 (0.96%) WSUS
6 58 (0.79%) Tivoli
7 53 (0.72%) Puppet
8 46 (0.63%) Opscode Chef
8 46 (0.63%) NetBackup
9 42 (0.57%) OpenView
10 30 (0.41%) Norton AntiVirus
11 26 (0.35%) ZABBIX
12 25 (0.34%) Data Guard
13 21 (0.29%) Tivoli Monitoring
13 21 (0.29%) Zenoss
14 18 (0.24%) SCVMM
15 17 (0.23%) HP Quality Center
16 13 (0.18%) HP Data Protector
16 13 (0.18%) HP NNM
16 13 (0.18%) Netcool
Vendors
1 1348 (18.32%) Microsoft
2 806 (10.95%) Oracle
3 568 (7.72%) VMware
4 479 (6.51%) Cisco
5 455 (6.18%) Citrix
6 349 (4.74%) SAP
7 289 (3.93%) HP
8 180 (2.45%) IBM
9 153 (2.08%) Remedy
10 133 (1.81%) Red Hat
11 98 (1.33%) Symantec
12 95 (1.29%) Juniper
13 94 (1.28%) NetApp
14 93 (1.26%) CheckPoint
14 93 (1.26%) EMC
15 88 (1.20%) ServiceNow
16 83 (1.13%) Dell
17 80 (1.09%) Apple
18 69 (0.94%) TIBCO
19 61 (0.83%) Sun
Maidenhead, Berkshire
Remit Resources
Salary: £40000 - £45000 per annum + Full Benefits Package
Posted: 2 hours ago
City, London
Global Technology Solutions Ltd
Salary: £450 - £500 per day
Posted: 4 hours ago
Edinburgh, Midlothian
Careerwise UK Limited
Salary: £120000 per annum + bonus, benefits
Posted: 4 hours ago
London
Spring Technology
Salary: £40000.00 - £45000.00 per annum
Posted: 16 hours ago
Gloucestershire
Sanderson
Salary: £50000.00 - £55000.00 per annum + benefits
Posted: 17 hours ago
Northampton, Northamptonshire
SJB Corporate Ltd
Salary: Unspecified plus 25 days holiday + pension + additional benefits
Posted: 17 hours ago
Reading, Berkshire
SJB Corporate Ltd
Salary: £70,000 per annum plus 25 days holiday + pension + additional benefits
Posted: 17 hours ago
Nuneaton, Warwickshire
Big Red Recruitment
Salary: £26000 - £28000 per annum
Posted: 17 hours ago
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £40k - 50k per year
Posted: 17 hours ago
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £40000 - £45000 per annum
Posted: 17 hours ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: Highly Competitive + Benefits
Posted: 17 hours ago
West Sussex
Brightred Resourcing Limited
Salary: From £30,000 to £35,000 per annum
Posted: 17 hours ago
Sutton, Surrey
Ashdown IT
Salary: £55000 - £58000 per annum + 10% bonus
Posted: 17 hours ago
Nottingham, Nottinghamshire
HAYS INFORMATION TECHNOLOGY
Salary: £40000.00 - £45000.00 per annum
Posted: 18 hours ago
London
ComputAppoint
Salary: £45000 - £55000 per annum
Posted: 18 hours ago
Bedfordshire
SPS Resourcing
Salary: From £55,000 to £65,000 per annum Excellent Bonus & Benefits Package
Posted: 19 hours ago
City, London
Jumar
Posted: 19 hours ago
Bedford, Bedfordshire
Michael Page Technology
Salary: large benefit package
Posted: 21 hours ago
London
Ashdown IT
Salary: £33000 - £37000 per annum
Posted: 22 hours ago
City, London
Bank of America
Posted: 22 hours ago