The table below looks at the statistics for Service Delivery skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Services Delivery
Rank 79 91 83
Rank change year-on-year
+12 -8
Permanent jobs citing Service Delivery 3609 3475 3457
As % of all permanent IT jobs located in the UK 3.26% 3.02% 3.25%
As % of the Processes & Methodologies category 3.83% 3.65% 3.98%
Number of salaries quoted 2719 2565 2659
Average salary £48,000 £47,500 £47,500
Average salary % change year-on-year
+1.05% -
90% offered a salary of more than £28,000 £27,000 £28,000
10% offered a salary of more than £72,500 £73,000 £75,000
UK excluding London average salary £45,000 £43,750 £45,000
% change year-on-year
+2.85% -2.77%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
94267 95114 86807
As % of all permanent IT jobs located in the UK 85.15% 82.79% 81.72%
Number of salaries quoted 77668 75899 71027
Average salary £50,000 £47,500 £47,500
Average salary % change year-on-year
+5.26% -
90% offered a salary of more than £32,500 £31,000 £30,000
10% offered a salary of more than £75,000 £72,500 £72,500
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery within the UK.

Service Delivery Salary Trend in the UK

Service Delivery
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Delivery over the 3 months to 31 August 2015 within the UK.

Service Delivery Salary Histogram in the UK

Service Delivery
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the UK over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 3388 £48,000 +1.05% 316
London +14 1251 £57,500 +15.00% 111
South East -10 659 £42,500 -1.73% 56
North West +9 310 £45,000 - 30
City of London +20 281 £55,000 +4.76% 23
Yorkshire +8 278 £45,000 +2.85% 18
South West +20 270 £40,250 +15.82% 34
East of England +23 267 £50,000 +11.11% 33
West Midlands +11 208 £49,750 -9.54% 14
Manchester +7 193 £42,651 +12.96% 16
West Yorkshire -7 178 £47,500 +5.55% 12
Berkshire -20 176 £42,500 -15.00% 8
Leeds +3 131 £50,000 +17.64% 9
Surrey +32 125 £42,500 - 18
Hampshire +2 125 £47,500 +18.75% 16
East Midlands +4 123 £35,141 -11.03% 13
Birmingham +19 100 £51,000 -7.27% 10
Scotland -25 82 £45,000 -3.22% 9
Reading -33 79 £37,500 -25.00% 3
Wiltshire +24 75 £40,000 +14.28% 22
Bristol -6 75 £47,500 +26.66% 6
Buckinghamshire -19 71 £42,500 -19.04% 3
Essex +3 68 £53,500 +12.63% 8
Bedfordshire +5 66 £46,250 -4.63% 5
Hertfordshire -1 55 £50,000 +42.85% 9
Milton Keynes -2 50 £45,000 -5.85% 2
Cheshire -16 50 £42,500 -20.56% 10
Kent +22 49 £45,000 -26.53% 3
Cambridgeshire +17 49 £51,000 -1.92% 6
Merseyside +34 43 £52,500 +8.80% 2

Service Delivery
Top 30 Related IT Skills

For the 6 months to 31 August 2015, IT jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 3100 (43.64%) ITIL
2 1897 (26.71%) Finance
3 1524 (21.46%) Service Management
4 1466 (20.64%) Windows
5 1335 (18.79%) SLA
6 1323 (18.63%) Project Management
7 1319 (18.57%) Microsoft
8 885 (12.46%) MS Excel
9 879 (12.38%) Degree
10 819 (11.53%) SQL
11 771 (10.85%) VMware
12 763 (10.74%) Change Management
13 720 (10.14%) PRINCE2
14 700 (9.85%) Agile Software Development
15 677 (9.53%) Cisco
16 649 (9.14%) Analytical Skills
17 618 (8.70%) Oracle
18 616 (8.67%) ITIL Certification
19 594 (8.36%) Incident Management
20 593 (8.35%) Stakeholder Management
21 590 (8.31%) Linux
22 586 (8.25%) Continuous Improvement
23 580 (8.17%) Active Directory
24 566 (7.97%) Data Centre
25 545 (7.67%) Problem Management
26 518 (7.29%) Management Information System
27 505 (7.11%) SQL Server
28 486 (6.84%) VMware Infrastructure
29 480 (6.76%) Retail
30 468 (6.59%) Banking

Service Delivery
Top Related IT Skills by Category

For the 6 months to 31 August 2015, IT jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 283 (3.98%) MS Exchange
2 231 (3.25%) SharePoint
3 154 (2.17%) IIS
4 140 (1.97%) Apache
5 133 (1.87%) Exchange Server 2010
6 103 (1.45%) Lync
7 99 (1.39%) Tomcat
8 73 (1.03%) WebSphere
9 71 (1.00%) Exchange Server 2013
10 67 (0.94%) Exchange Server 2007
11 44 (0.62%) Blackberry Enterprise Server
12 43 (0.61%) Exchange Server 2003
13 32 (0.45%) OpenStack
14 30 (0.42%) CMS
14 30 (0.42%) WebLogic
15 29 (0.41%) JBoss
15 29 (0.41%) Oracle HTTP Server
16 20 (0.28%) NetWeaver
16 20 (0.28%) WebSphere Application Server
16 20 (0.28%) Node.js
Applications
1 885 (12.46%) MS Excel
2 462 (6.50%) MS Office
3 131 (1.84%) MS PowerPoint
4 113 (1.59%) MS Project
5 64 (0.90%) MS Visio
6 21 (0.30%) Spreadsheet
7 10 (0.14%) Photoshop
8 5 (0.070%) FastStats
9 4 (0.056%) Adobe Creative Suite
9 4 (0.056%) Adobe Captivate
10 3 (0.042%) ProjectWise
10 3 (0.042%) AutoCAD
11 2 (0.028%) Adobe Illustrator
11 2 (0.028%) InDesign
11 2 (0.028%) SPSS
11 2 (0.028%) Windchill
11 2 (0.028%) Adobe After Effects
12 1 (0.014%) InfoPath
12 1 (0.014%) Adobe Premiere
12 1 (0.014%) CATIA
Business Applications
1 41 (0.58%) Oracle EBS
2 40 (0.56%) Oracle Applications
3 39 (0.55%) SAP SM
4 38 (0.53%) Remedy ITSM
5 35 (0.49%) Dynamics CRM
6 26 (0.37%) Oracle EBS R12
7 23 (0.32%) SAP ERP
8 22 (0.31%) Oracle ERP
9 21 (0.30%) Summit
10 15 (0.21%) Oracle HRMS
10 15 (0.21%) Oracle Payroll
10 15 (0.21%) Oracle Financials
11 14 (0.20%) SAP FI
11 14 (0.20%) SAP FI/CO
11 14 (0.20%) SAP CO
12 13 (0.18%) SAP Oil and Gas
12 13 (0.18%) SAP HR
13 11 (0.15%) RMDS
13 11 (0.15%) Sentinel
13 11 (0.15%) SAP SRM
Cloud Services
1 172 (2.42%) SaaS
2 100 (1.41%) Office 365
3 81 (1.14%) Microsoft Azure
4 64 (0.90%) IaaS
5 63 (0.89%) Amazon AWS
6 47 (0.66%) PaaS
7 33 (0.46%) Cloud Computing
8 11 (0.15%) Mimecast
9 9 (0.13%) Amazon EC2
10 8 (0.11%) Amazon S3
11 6 (0.084%) Route 53
11 6 (0.084%) Amazon ELB
11 6 (0.084%) Basecamp
11 6 (0.084%) Dropbox
12 5 (0.070%) Heroku
12 5 (0.070%) Google Apps
13 3 (0.042%) Taleo
14 2 (0.028%) Google Analytics
14 2 (0.028%) Amazon ElastiCache
14 2 (0.028%) Google Cloud Platform
Communications & Networking
1 433 (6.10%) WAN
2 411 (5.79%) LAN
3 408 (5.74%) Firewall
4 272 (3.83%) SAN
5 268 (3.77%) DNS
6 251 (3.53%) Internet
7 237 (3.34%) VoIP
8 236 (3.32%) TCP/IP
9 209 (2.94%) VPN
10 203 (2.86%) DHCP
11 195 (2.75%) Wireless
12 188 (2.65%) MPLS
13 132 (1.86%) BGP
14 130 (1.83%) OSPF
15 128 (1.80%) Network Security
16 109 (1.53%) Cisco ASA
17 105 (1.48%) Cisco Nexus
18 101 (1.42%) NAS
19 75 (1.06%) Intranet
20 64 (0.90%) HTTP
Database & Business Intelligence
1 505 (7.11%) SQL Server
2 161 (2.27%) Relational Database
3 133 (1.87%) Oracle Database
4 127 (1.79%) MySQL
5 89 (1.25%) SQL Server 2008
6 81 (1.14%) Oracle Database 11g
7 66 (0.93%) SQL Server Reporting Services
8 64 (0.90%) SQL Server 2012
9 62 (0.87%) SQL Server Integration Services
10 58 (0.82%) Data Warehouse
11 55 (0.77%) SQL Server 2005
12 47 (0.66%) RDBMS
13 46 (0.65%) Crystal Reports
13 46 (0.65%) BusinessObjects
14 45 (0.63%) Oracle Reports
15 41 (0.58%) Big Data
16 39 (0.55%) Oracle Database 10g
17 37 (0.52%) DB2
17 37 (0.52%) SQL Server Analysis Services
18 33 (0.46%) Hadoop
Development Applications
1 50 (0.70%) JIRA
2 44 (0.62%) Visual Studio
3 39 (0.55%) Git (software)
4 34 (0.48%) NUnit
5 30 (0.42%) Maven
6 29 (0.41%) Jenkins
7 26 (0.37%) MSTest
8 25 (0.35%) Selenium
9 24 (0.34%) Team Foundation Server
10 19 (0.27%) MSI
11 18 (0.25%) Eclipse
12 15 (0.21%) Subversion
13 13 (0.18%) Toad
13 13 (0.18%) Ant
13 13 (0.18%) JUnit
14 11 (0.15%) HP UFT
14 11 (0.15%) AdminStudio
15 9 (0.13%) InstallShield
15 9 (0.13%) Oracle Forms
15 9 (0.13%) Gradle
General
1 1897 (26.71%) Finance
2 480 (6.76%) Retail
3 468 (6.59%) Banking
4 459 (6.46%) Telecoms
5 254 (3.58%) Marketing
6 208 (2.93%) Manufacturing
7 202 (2.84%) Legal
8 174 (2.45%) Law
9 126 (1.77%) Front Office
10 113 (1.59%) Back Office
11 85 (1.20%) Billing
12 76 (1.07%) Financial Institution
13 70 (0.99%) Investment Banking
14 54 (0.76%) Advertising
15 51 (0.72%) Publishing
16 29 (0.41%) French Language
17 27 (0.38%) Local Government
18 26 (0.37%) Games
18 26 (0.37%) Electronics
19 25 (0.35%) German Language
Job Titles
1 1533 (21.58%) Service Manager
2 1088 (15.32%) Delivery Manager
3 1007 (14.18%) Services Delivery Manager
4 847 (11.92%) Analyst
5 356 (5.01%) Project Manager
6 314 (4.42%) Consultant
6 314 (4.42%) Support Engineer
7 255 (3.59%) Team Leader
8 252 (3.55%) Applications Support
9 248 (3.49%) Support Analyst
10 222 (3.13%) Architect
11 221 (3.11%) IT Services Manager
12 215 (3.03%) Technical Manager
13 192 (2.70%) Administrator
14 189 (2.66%) Senior Manager
15 176 (2.48%) Developer
16 160 (2.25%) Network Engineer
17 151 (2.13%) Service Analyst
18 146 (2.06%) Business Analyst
19 128 (1.80%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 342 (4.81%) .NET
2 164 (2.31%) HTML
3 153 (2.15%) Web Services
4 146 (2.06%) Middleware
5 142 (2.00%) XML
6 112 (1.58%) CSS
7 106 (1.49%) ASP.NET
8 100 (1.41%) jQuery
9 85 (1.20%) J2EE
10 56 (0.79%) SOAP
11 52 (0.73%) REST
12 49 (0.69%) XSLT
13 42 (0.59%) Oracle Fusion
14 41 (0.58%) AngularJS
14 41 (0.58%) Software Packaging
15 37 (0.52%) .NET Framework
16 34 (0.48%) WCF
17 32 (0.45%) Application Packaging
17 32 (0.45%) FIX Protocol
17 32 (0.45%) RESTful
Miscellaneous
1 649 (9.14%) Analytical Skills
2 566 (7.97%) Data Centre
3 518 (7.29%) Management Information System
4 229 (3.22%) Computer Science
5 117 (1.65%) Statistics
6 105 (1.48%) Enterprise Software
7 104 (1.46%) Life Science
8 79 (1.11%) Mathematics
9 77 (1.08%) Replication
10 74 (1.04%) User Experience
11 73 (1.03%) Blackberry
12 68 (0.96%) Clustering
13 63 (0.89%) FMCG
14 60 (0.84%) Mobile App
15 55 (0.77%) PMI
15 55 (0.77%) Foreign Exchange (FX)
16 53 (0.75%) NHS
17 51 (0.72%) Video Conferencing
18 45 (0.63%) Hedge funds
19 41 (0.58%) Online Banking
Operating Systems
1 1466 (20.64%) Windows
2 590 (8.31%) Linux
3 429 (6.04%) UNIX
4 416 (5.86%) Windows Server 2008
5 335 (4.72%) Windows Server 2012
6 308 (4.34%) Windows 7
7 238 (3.35%) Windows Server 2003
8 167 (2.35%) Windows 8
9 120 (1.69%) Windows XP
10 104 (1.46%) Red Hat Enterprise Linux
11 103 (1.45%) Solaris
12 51 (0.72%) AIX
13 48 (0.68%) Android
14 46 (0.65%) CentOS
15 38 (0.53%) zOS
16 37 (0.52%) Mac OS X
17 32 (0.45%) Apple iOS
18 27 (0.38%) Windows Vista
19 21 (0.30%) Ubuntu
20 20 (0.28%) SUSE Linux Enterprise Server
Processes & Methodologies
1 3100 (43.64%) ITIL
2 1524 (21.46%) Service Management
3 1323 (18.63%) Project Management
4 763 (10.74%) Change Management
5 720 (10.14%) PRINCE2
6 700 (9.85%) Agile Software Development
7 594 (8.36%) Incident Management
8 593 (8.35%) Stakeholder Management
9 586 (8.25%) Continuous Improvement
10 545 (7.67%) Problem Management
11 432 (6.08%) Mentoring
12 396 (5.58%) Line Management
13 371 (5.22%) ITSM
14 340 (4.79%) People Management
15 304 (4.28%) Risk Management
16 296 (4.17%) Coaching
17 289 (4.07%) CRM
18 270 (3.80%) Supplier Management
19 267 (3.76%) Performance Management
20 266 (3.74%) Disaster Recovery
Programming Languages
1 819 (11.53%) SQL
2 378 (5.32%) Java
3 217 (3.06%) JavaScript
4 193 (2.72%) C#
5 146 (2.06%) PowerShell
6 142 (2.00%) C
7 135 (1.90%) Perl
8 124 (1.75%) Python
9 123 (1.73%) T-SQL
10 102 (1.44%) PL/SQL
11 72 (1.01%) Bash Shell
12 58 (0.82%) PHP
13 54 (0.76%) Shell Script
14 52 (0.73%) VBA
15 46 (0.65%) VB
16 43 (0.61%) C++
17 34 (0.48%) Ruby
18 21 (0.30%) Jython
19 19 (0.27%) VB.NET
19 19 (0.27%) ABAP
Qualifications
1 879 (12.38%) Degree
2 616 (8.67%) ITIL Certification
3 414 (5.83%) Security Cleared
4 355 (5.00%) Cisco Certification
5 300 (4.22%) Microsoft Certification
6 238 (3.35%) SC Cleared
7 200 (2.82%) CCNA
8 196 (2.76%) CCNP
9 181 (2.55%) MCSE
10 135 (1.90%) PRINCE2 Certification
11 116 (1.63%) PMI Certification
12 113 (1.59%) MCP
13 94 (1.32%) MCSA
13 94 (1.32%) DV Cleared
14 79 (1.11%) PRINCE2 Practitioner
15 71 (1.00%) PMP
16 66 (0.93%) ITIL Foundation Certificate
17 64 (0.90%) ISEB
18 63 (0.89%) VMware Certified Professional (VCP)
19 60 (0.84%) CCIE
Quality Assurance & Compliance
1 1335 (18.79%) SLA
2 224 (3.15%) QA
3 145 (2.04%) ISO/IEC 27001
4 72 (1.01%) COBIT
5 69 (0.97%) PCI DSS
6 57 (0.80%) ISO 9001
7 33 (0.46%) Sarbanes-Oxley
8 19 (0.27%) PMBOK
9 9 (0.13%) P3O
9 9 (0.13%) ISO 14001
10 8 (0.11%) ISO 9000
10 8 (0.11%) Solvency II
11 7 (0.099%) Data Quality
11 7 (0.099%) JSP 440
11 7 (0.099%) ISO/IEC 20000
12 6 (0.084%) HL7
13 3 (0.042%) WCAG
13 3 (0.042%) Section 508
13 3 (0.042%) EMIR
13 3 (0.042%) Dodd-Frank
System Software
1 580 (8.17%) Active Directory
2 486 (6.84%) VMware Infrastructure
3 136 (1.91%) Hyper-V
4 116 (1.63%) XenApp
5 84 (1.18%) vSphere
6 57 (0.80%) VMware ESX
7 48 (0.68%) Oracle RAC
8 46 (0.65%) Microsoft App-V
9 29 (0.41%) XenDesktop
10 27 (0.38%) IMail Server
10 27 (0.38%) Terminal Services
11 24 (0.34%) Terminal Server
12 22 (0.31%) XenServer
13 21 (0.30%) VirtualBox
14 20 (0.28%) EMC RecoverPoint
15 18 (0.25%) NFS
16 16 (0.23%) VMware Server
16 16 (0.23%) Apache ZooKeeper
17 15 (0.21%) VMware ESXi
17 15 (0.21%) ISA Server
Systems Management
1 231 (3.25%) SCCM
2 86 (1.21%) Puppet
3 59 (0.83%) SCOM
4 52 (0.73%) Opscode Chef
5 30 (0.42%) Nagios
6 25 (0.35%) Backup Exec
7 24 (0.34%) Tivoli
7 24 (0.34%) Symantec Enterprise Vault
8 23 (0.32%) HP Quality Center
9 21 (0.30%) Cisco CUCM
9 21 (0.30%) Oracle RMAN
9 21 (0.30%) WSUS
10 19 (0.27%) Data Guard
10 19 (0.27%) EMC NetWorker
11 18 (0.25%) Vagrant
11 18 (0.25%) Systems Management Server (SMS)
11 18 (0.25%) NetBackup
12 16 (0.23%) Oracle Identity Management
13 15 (0.21%) ZABBIX
14 14 (0.20%) Cisco UCCX
Vendors
1 1319 (18.57%) Microsoft
2 771 (10.85%) VMware
3 677 (9.53%) Cisco
4 618 (8.70%) Oracle
5 450 (6.34%) Citrix
6 304 (4.28%) SAP
7 282 (3.97%) HP
8 190 (2.67%) IBM
9 178 (2.51%) Juniper
10 168 (2.37%) F5
11 147 (2.07%) NetApp
11 147 (2.07%) CheckPoint
12 128 (1.80%) Red Hat
13 106 (1.49%) ServiceNow
14 100 (1.41%) Remedy
15 89 (1.25%) EMC
16 87 (1.22%) Apple
17 86 (1.21%) Dell
18 70 (0.99%) Avaya
19 64 (0.90%) Symantec
City, London
Miller Maxwell Ltd
Salary: From £80,000 to £100,000 per annum Plus Full Benefits package
Posted: 6 hours ago
Glasgow, Lanarkshire
NSK International Consultants Ltd
Posted: 8 hours ago
London
Code Red Associates
Salary: £45,000 - £50,000 + Excellent Benefits
Posted: 10 hours ago
Stockport, Cheshire
Applause IT Innovation
Salary: £28000 - £35000 per annum + benefits
Posted: 11 hours ago
Newcastle Upon Tyne, Tyne and Wear
Accenture
Salary: Up to £29,000 per annum From Entry-Level up to £29,000 DOE + Benefits
Posted: 11 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £35000 - £40000 per annum + Benefits
Posted: 12 hours ago
Edinburgh
GreySpark Partners Limited
Salary: Excellent Salary +Benefits
Posted: 12 hours ago
Edinburgh
GreySpark Partners LTD
Salary: Excellent Salary +Benefits
Posted: 12 hours ago
London
Royal Free London NHS Foundation Trust
Salary: Band 6 £31,249 - £41,218 pa + HCAS
Posted: 15 hours ago
Ipswich, Suffolk
eTech Partners
Salary: Benefits
Posted: 22 hours ago
City, London
Spring Technology
Posted: 22 hours ago
South West
Total Recruitment Specialists Limited / TRG / Total recruitment group
Salary: £35000 - £45000 Per Annum Benefits
Posted: Yesterday
Staines, Middlesex
Manifestly Important
Salary: From £60,000 to £65,000 per annum + Car Allowance + Bonus + Life + Pen
Posted: 2 days ago
Worthing, West Sussex
ARC IT Recruitment Ltd
Salary: £35000 Per Annum Plus Benefits
Posted: 3 days ago
Leeds, West Yorkshire
ARC IT Recruitment Ltd
Salary: £25000 - £35000 Per Annum
Posted: 3 days ago
London
ARC IT Recruitment Ltd
Posted: 3 days ago
London
ARC IT Recruitment Ltd
Posted: 3 days ago
South West London
First Point
Salary: £35000.00 - £45000.00 per annum
Posted: 3 days ago
South West London
First Point
Salary: £40000.00 - £45000.00 per annum
Posted: 3 days ago
East London
THE RACING POST
Salary: dependent on experience)
Posted: 3 days ago