ITSM Analyst Jobs

IT Service Management Analyst
UK

The median IT Service Management Analyst salary in the UK is £30,000 per year according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 878 946 1212
Rank change year-on-year +68 +266 -322
Permanent jobs requiring an ITSM Analyst 36 18 23
As % of all permanent jobs advertised in the UK 0.037% 0.017% 0.015%
As % of the Job Titles category 0.039% 0.019% 0.015%
Number of salaries quoted 14 12 16
10th Percentile - - -
25th Percentile £29,000 £40,000 -
Median annual salary (50th Percentile) £30,000 £42,500 £28,000
Median % change year-on-year -29.41% +51.79% -34.12%
75th Percentile £31,000 £53,250 £37,500
90th Percentile - £57,150 £60,000
UK excluding London median annual salary £30,000 £40,000 £28,000
% change year-on-year -25.00% +42.86% -37.78%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,221 94,676 150,515
% of permanent jobs with a recognized job title 94.62% 91.51% 96.07%
Number of salaries quoted 66,838 59,581 85,408
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

ITSM Analyst
Job Vacancy Trend

Job postings that featured ITSM Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for ITSM Analyst in the UK

ITSM Analyst
Salary Trend

3-month moving average salary quoted in jobs citing ITSM Analyst.

Salary trend for ITSM Analyst in the UK

ITSM Analyst
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM Analyst within the UK over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +123 36 £30,000 -29.41%
UK excluding London +17 36 £30,000 -25.00%
South East +54 30 £30,000 -
Work from Home +72 8 £30,000 -29.41%
North of England +45 4 £30,000 -25.00%
North West +11 2 £30,000 -25.00%
Yorkshire - 2 £30,000 -
West Midlands +19 1 - -
Midlands +16 1 - -
South West - 1 £30,500 -

ITSM Analyst Skill Set
Top 27 Co-occurring Skills and Capabilities

For the 6 months to 5 May 2024, ITSM Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring ITSM Analyst in the job title.

1 36 (100.00%) ITIL
1 36 (100.00%) ITSM
2 33 (91.67%) Service Management
3 23 (63.89%) Change Management
4 22 (61.11%) Configuration Management
4 22 (61.11%) Analytics
5 21 (58.33%) Social Skills
5 21 (58.33%) Problem Management
6 14 (38.89%) Data Analytics
6 14 (38.89%) Sarbanes-Oxley
7 13 (36.11%) Snow
8 12 (33.33%) Product Ownership
9 11 (30.56%) Analytical Skills
9 11 (30.56%) Customer Service
9 11 (30.56%) Proactive Monitoring
10 8 (22.22%) Problem-Solving
10 8 (22.22%) Cybersecurity
10 8 (22.22%) Continuous Improvement
10 8 (22.22%) Process Improvement
10 8 (22.22%) Capacity Planning
10 8 (22.22%) Microsoft Office
10 8 (22.22%) Microsoft
10 8 (22.22%) Service Delivery
10 8 (22.22%) Asset Management
11 1 (2.78%) Trend Analysis
11 1 (2.78%) Retail
11 1 (2.78%) Fintech

ITSM Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 8 (22.22%) Microsoft Office
General
1 21 (58.33%) Social Skills
2 11 (30.56%) Analytical Skills
3 1 (2.78%) Retail
Miscellaneous
1 12 (33.33%) Product Ownership
Processes & Methodologies
1 36 (100.00%) ITIL
1 36 (100.00%) ITSM
2 33 (91.67%) Service Management
3 23 (63.89%) Change Management
4 22 (61.11%) Analytics
4 22 (61.11%) Configuration Management
5 21 (58.33%) Problem Management
6 14 (38.89%) Data Analytics
7 11 (30.56%) Customer Service
7 11 (30.56%) Proactive Monitoring
8 8 (22.22%) Asset Management
8 8 (22.22%) Capacity Planning
8 8 (22.22%) Continuous Improvement
8 8 (22.22%) Cybersecurity
8 8 (22.22%) Problem-Solving
8 8 (22.22%) Process Improvement
8 8 (22.22%) Service Delivery
9 1 (2.78%) Fintech
9 1 (2.78%) Trend Analysis
Quality Assurance & Compliance
1 14 (38.89%) Sarbanes-Oxley
Vendors
1 13 (36.11%) Snow
2 8 (22.22%) Microsoft