The table below looks at the statistics for ITSM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 389 414 423
Rank change year-on-year
+25 +9
Permanent jobs citing ITSM 695 610 604
As % of all permanent IT jobs located in the UK 0.66% 0.59% 0.55%
As % of the Processes & Methodologies category 0.79% 0.72% 0.69%
Number of salaries quoted 584 472 479
Average salary £46,000 £45,000 £47,500
Average salary % change year-on-year
+2.22% -5.26%
90% offered a salary of more than £25,400 £25,000 £30,000
10% offered a salary of more than £70,000 £70,000 £75,000
UK excluding London average salary £41,674 £39,000 £45,000
% change year-on-year
+6.85% -13.33%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
87595 84426 87603
As % of all permanent IT jobs located in the UK 82.73% 82.29% 80.07%
Number of salaries quoted 72135 67329 74163
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £31,500 £30,919 £30,000
10% offered a salary of more than £72,500 £70,000 £75,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 30 January 2015 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +28 641 £47,250 +5.00% 110
London +50 295 £52,750 -4.09% 44
South East -46 124 £42,250 +5.62% 16
Yorkshire +30 65 £45,000 - 6
West Yorkshire +37 63 £45,000 -5.26% 6
City of London +19 63 £48,750 +8.33% 20
Leeds +26 46 £43,750 -7.89% 6
East of England +14 41 £40,000 +37.93% 19
South West -49 40 £36,000 +2.85% 10
Scotland +28 37 £47,500 +58.33% 2
Surrey -46 35 £42,000 +20.00% 2
Edinburgh +26 29 £43,750 +45.83% 1
Buckinghamshire +25 29 £31,500 -46.15% 1
East Midlands +30 28 £41,674 +24.40% 4
Berkshire -19 27 £55,250 +22.77% 11
Wiltshire +8 25 £30,750 -31.66% 6
North West -17 24 £35,000 +2.94% 6
West Midlands -8 23 £62,500 +47.05% 4
Milton Keynes +17 22 £18,750 -44.02% 1
Swindon +6 19 £32,500 -27.77% 3
Cambridgeshire +10 16 £32,000 -44.34% 4
Hampshire -19 16 £36,250 -8.22% 2
Cheshire -1 12 £28,500 +43.39% 1
Birmingham -6 12 £70,000 +48.93% 1
Leicestershire - 12 £45,000 - 1
Reading +2 11 £21,000 -61.81% 4
Nottinghamshire +19 10 £43,674 -32.80% 3
Nottingham +17 10 £43,674 -32.80% 3
Hertfordshire -4 10 £42,500 +54.54% 11
Northamptonshire -8 10 £31,000 -7.46%

ITSM
Top 30 Related IT Skills

For the 6 months to 30 January 2015, IT jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1026 (75.39%) Service Management
2 997 (73.25%) ITIL
3 382 (28.07%) Windows
4 380 (27.92%) Microsoft
5 274 (20.13%) Service Delivery
6 271 (19.91%) Analytical Skills
7 265 (19.47%) Finance
8 244 (17.93%) SLA
9 218 (16.02%) SQL
10 208 (15.28%) MS Office
11 201 (14.77%) MS Excel
12 192 (14.11%) Active Directory
12 192 (14.11%) Project Management
13 190 (13.96%) Degree
14 189 (13.89%) Remedy ITSM
14 189 (13.89%) Remedy
15 167 (12.27%) SQL Server
16 166 (12.20%) Management Information System
17 156 (11.46%) Change Management
18 154 (11.32%) VMware
19 148 (10.87%) Incident Management
20 147 (10.80%) Security Cleared
21 144 (10.58%) PRINCE2
22 137 (10.07%) ITIL Certification
23 123 (9.04%) SC Cleared
24 116 (8.52%) ServiceNow
25 115 (8.45%) BMC
26 114 (8.38%) VPN
27 110 (8.08%) VMware Infrastructure
28 109 (8.01%) Cisco

ITSM
Top Related IT Skills by Category

For the 6 months to 30 January 2015, IT jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 100 (7.35%) SharePoint
2 82 (6.02%) MS Exchange
3 42 (3.09%) IIS
4 28 (2.06%) Blackberry Enterprise Server
5 24 (1.76%) Exchange Server 2010
6 22 (1.62%) Exchange Server 2007
7 20 (1.47%) IBM Notes
7 20 (1.47%) Lync
8 19 (1.40%) Exchange Server 2013
9 15 (1.10%) Apache
9 15 (1.10%) SharePoint 2010
10 12 (0.88%) WebSphere
11 10 (0.73%) Exchange Server 2003
11 10 (0.73%) Tomcat
12 5 (0.37%) CMS
12 5 (0.37%) JBoss
12 5 (0.37%) GroupWise
12 5 (0.37%) iPlanet
12 5 (0.37%) Confluence
13 4 (0.29%) WebLogic
Applications
1 208 (15.28%) MS Office
2 201 (14.77%) MS Excel
3 46 (3.38%) MS PowerPoint
4 31 (2.28%) MS Visio
5 29 (2.13%) MS Project
6 6 (0.44%) Acrobat
7 3 (0.22%) Spreadsheet
8 1 (0.073%) Adobe Creative Suite
8 1 (0.073%) Adobe Captivate
Business Applications
1 189 (13.89%) Remedy ITSM
2 12 (0.88%) Dynamics CRM
2 12 (0.88%) Agresso
3 10 (0.73%) assyst
4 8 (0.59%) SAP Oil and Gas
5 6 (0.44%) SAP SRM
5 6 (0.44%) SAP IS-U
6 4 (0.29%) Summit
7 2 (0.15%) Misys Opics
7 2 (0.15%) Remedy AR System
7 2 (0.15%) Oracle EBS R12
7 2 (0.15%) Oracle General Ledger
7 2 (0.15%) Markit EDM
7 2 (0.15%) Oracle Payables
7 2 (0.15%) Oracle Receivables
7 2 (0.15%) Oracle Assets
7 2 (0.15%) Oracle EBS
8 1 (0.073%) SAP CO
8 1 (0.073%) SAP PM
8 1 (0.073%) SAP CRM
Cloud Services
1 82 (6.02%) SaaS
2 13 (0.96%) PaaS
2 13 (0.96%) Office 365
3 6 (0.44%) Cloud Computing
4 5 (0.37%) Google Apps
5 2 (0.15%) IaaS
6 1 (0.073%) Force.com
6 1 (0.073%) Amazon AWS
Communications & Networking
1 114 (8.38%) VPN
2 109 (8.01%) Firewall
3 86 (6.32%) TCP/IP
4 69 (5.07%) Internet
5 63 (4.63%) MPLS
6 54 (3.97%) DNS
7 46 (3.38%) LAN
8 44 (3.23%) SSL
9 42 (3.09%) WAN
10 35 (2.57%) VoIP
11 31 (2.28%) DHCP
11 31 (2.28%) VLAN
12 24 (1.76%) LDAP
12 24 (1.76%) SAN
12 24 (1.76%) Wireless
13 22 (1.62%) Broadband
13 22 (1.62%) IP Telephony
14 21 (1.54%) BGP
15 20 (1.47%) OSPF
16 19 (1.40%) HTTP
Database & Business Intelligence
1 167 (12.27%) SQL Server
2 45 (3.31%) Relational Database
3 32 (2.35%) Data Warehouse
4 31 (2.28%) MySQL
5 29 (2.13%) Data Mining
6 25 (1.84%) VLDB
7 20 (1.47%) SQL Server Reporting Services
8 13 (0.96%) SQL Server 2008
8 13 (0.96%) Oracle Database
9 10 (0.73%) SQL Server Integration Services
10 9 (0.66%) RDBMS
11 7 (0.51%) DB2
11 7 (0.51%) MS Access
11 7 (0.51%) Sybase ASA
11 7 (0.51%) SQL Anywhere
12 5 (0.37%) Oracle Reports
12 5 (0.37%) SQL Server 2012
12 5 (0.37%) Oracle Database 11g
12 5 (0.37%) QlikView
13 3 (0.22%) Essbase
Development Applications
1 15 (1.10%) Visual Studio
2 8 (0.59%) Team Foundation Server
3 6 (0.44%) Eclipse
4 5 (0.37%) JUnit
5 3 (0.22%) JIRA
6 2 (0.15%) Subversion
6 2 (0.15%) Oracle APEX
6 2 (0.15%) Jenkins
6 2 (0.15%) LoadRunner
7 1 (0.073%) Ant
7 1 (0.073%) Oracle Forms
7 1 (0.073%) Toad
7 1 (0.073%) ClearCase
7 1 (0.073%) ClearQuest
7 1 (0.073%) Artifactory
7 1 (0.073%) Selenium IDE
7 1 (0.073%) Rational DOORS
7 1 (0.073%) Hudson
7 1 (0.073%) WinDbg
7 1 (0.073%) WebDriver
General
1 265 (19.47%) Finance
2 88 (6.47%) Telecoms
3 51 (3.75%) Banking
4 48 (3.53%) Law
5 42 (3.09%) Retail
6 31 (2.28%) Legal
7 29 (2.13%) Marketing
8 28 (2.06%) Back Office
9 20 (1.47%) Manufacturing
9 20 (1.47%) German Language
10 17 (1.25%) French Language
11 13 (0.96%) Advertising
11 13 (0.96%) Publishing
12 11 (0.81%) Games
13 10 (0.73%) Spanish Language
13 10 (0.73%) Military
14 8 (0.59%) Billing
14 8 (0.59%) Welsh Language
15 7 (0.51%) Front Office
16 6 (0.44%) Investment Banking
Job Titles
1 260 (19.10%) Analyst
2 215 (15.80%) Service Manager
3 153 (11.24%) Consultant
4 135 (9.92%) Service Analyst
5 93 (6.83%) Service Desk Analyst
6 86 (6.32%) Developer
7 75 (5.51%) Delivery Manager
8 72 (5.29%) Services Delivery Manager
9 53 (3.89%) Transition Manager
10 51 (3.75%) IT Services Manager
11 49 (3.60%) Architect
11 49 (3.60%) Project Manager
12 47 (3.45%) Support Analyst
12 47 (3.45%) Support Engineer
12 47 (3.45%) ITSM Consultant
13 46 (3.38%) Network Engineer
14 42 (3.09%) Technical Consultant
15 41 (3.01%) Applications Support
16 40 (2.94%) 1st Line Support
17 39 (2.87%) Administrator
Libraries, Frameworks & Software Standards
1 89 (6.54%) HTML
2 84 (6.17%) XML
3 76 (5.58%) Web Services
4 65 (4.78%) CSS
5 55 (4.04%) .NET
6 27 (1.98%) Ajax
7 25 (1.84%) SOAP
8 23 (1.69%) ASP.NET
9 16 (1.18%) Middleware
10 15 (1.10%) JSON
11 12 (0.88%) REST
12 10 (0.73%) COM
13 9 (0.66%) SAML
14 7 (0.51%) jQuery
15 6 (0.44%) OAuth
15 6 (0.44%) J2EE
15 6 (0.44%) EDIFACT
16 5 (0.37%) cXML
16 5 (0.37%) JDBC
16 5 (0.37%) XSLT
Miscellaneous
1 271 (19.91%) Analytical Skills
2 166 (12.20%) Management Information System
3 75 (5.51%) CMDB
4 49 (3.60%) Blackberry
5 44 (3.23%) Enterprise Software
6 34 (2.50%) Computer Science
7 25 (1.84%) Performance Metrics
8 24 (1.76%) PMI
8 24 (1.76%) iPad
9 14 (1.03%) Client/Server
10 13 (0.96%) Thin Client
10 13 (0.96%) Fat Client
11 12 (0.88%) iPhone
12 11 (0.81%) NHS
12 11 (0.81%) Foreign Exchange (FX)
12 11 (0.81%) Life Science
12 11 (0.81%) Smartphone
13 10 (0.73%) Statistics
13 10 (0.73%) Clustering
13 10 (0.73%) User Experience
Operating Systems
1 382 (28.07%) Windows
2 100 (7.35%) Linux
3 97 (7.13%) Windows Server 2008
4 96 (7.05%) Windows 7
5 65 (4.78%) UNIX
6 52 (3.82%) Windows XP
7 42 (3.09%) Windows Server 2012
8 33 (2.42%) Windows Server 2003
8 33 (2.42%) Windows 8
9 24 (1.76%) Apple iOS
10 19 (1.40%) Android
11 9 (0.66%) Mac OS X
11 9 (0.66%) Red Hat Enterprise Linux
12 7 (0.51%) Solaris
13 5 (0.37%) Windows 2000
13 5 (0.37%) NetWare
14 4 (0.29%) CentOS
15 3 (0.22%) Windows Vista
16 2 (0.15%) Ubuntu
16 2 (0.15%) Windows Phone
Processes & Methodologies
1 1026 (75.39%) Service Management
2 997 (73.25%) ITIL
3 274 (20.13%) Service Delivery
4 192 (14.11%) Project Management
5 156 (11.46%) Change Management
6 148 (10.87%) Incident Management
7 144 (10.58%) PRINCE2
8 97 (7.13%) Continuous Improvement
9 94 (6.91%) Problem Management
10 86 (6.32%) Agile Software Development
11 70 (5.14%) Stakeholder Management
11 70 (5.14%) Business Analysis
12 64 (4.70%) E-Commerce
13 62 (4.56%) Configuration Management
13 62 (4.56%) ITIL V3
14 56 (4.11%) CRM
15 54 (3.97%) Release Management
16 48 (3.53%) Disaster Recovery
17 44 (3.23%) Mentoring
17 44 (3.23%) Coaching
Programming Languages
1 218 (16.02%) SQL
2 83 (6.10%) C
3 79 (5.80%) JavaScript
4 65 (4.78%) Java
5 34 (2.50%) C#
6 28 (2.06%) T-SQL
6 28 (2.06%) PowerShell
7 22 (1.62%) Perl
8 21 (1.54%) Shell Script
9 18 (1.32%) PHP
10 14 (1.03%) VB
11 12 (0.88%) C++
12 11 (0.81%) PL/SQL
13 8 (0.59%) VBA
14 5 (0.37%) AWK
14 5 (0.37%) Python
14 5 (0.37%) XQuery
14 5 (0.37%) sed
14 5 (0.37%) XPath
15 3 (0.22%) VC++
Qualifications
1 190 (13.96%) Degree
2 147 (10.80%) Security Cleared
3 137 (10.07%) ITIL Certification
4 123 (9.04%) SC Cleared
5 81 (5.95%) ITIL Foundation Certificate
6 69 (5.07%) Microsoft Certification
7 50 (3.67%) MCP
8 40 (2.94%) Cisco Certification
9 35 (2.57%) MCSE
10 32 (2.35%) PMI Certification
11 31 (2.28%) ISEB
12 29 (2.13%) CCNA
13 23 (1.69%) CCNP
14 14 (1.03%) A+ Certification
15 12 (0.88%) PRINCE2 Practitioner
16 9 (0.66%) MCSA
16 9 (0.66%) PRINCE2 Certification
17 8 (0.59%) DV Cleared
17 8 (0.59%) PMP
18 7 (0.51%) CNE
Quality Assurance & Compliance
1 244 (17.93%) SLA
2 42 (3.09%) QA
3 28 (2.06%) COBIT
4 21 (1.54%) ISO 9001
5 12 (0.88%) Sarbanes-Oxley
6 11 (0.81%) PCI DSS
7 6 (0.44%) ISO/IEC 27001
8 5 (0.37%) RosettaNet
9 4 (0.29%) ISO/IEC 20000
10 2 (0.15%) BS15000
System Software
1 192 (14.11%) Active Directory
2 110 (8.08%) VMware Infrastructure
3 26 (1.91%) Terminal Services
3 26 (1.91%) Hyper-V
4 20 (1.47%) XenApp
5 13 (0.96%) Microsoft App-V
6 12 (0.88%) VMware Workstation
7 11 (0.81%) vSphere
8 9 (0.66%) vCloud
8 9 (0.66%) VMware ESXi
9 7 (0.51%) Xen
10 5 (0.37%) XenDesktop
10 5 (0.37%) Novell eDirectory
11 4 (0.29%) XenServer
12 3 (0.22%) Tivoli Directory Server
12 3 (0.22%) NLBS
13 2 (0.15%) Sendmail
13 2 (0.15%) Terminal Server
14 1 (0.073%) VMware ESX
14 1 (0.073%) NFS
Systems Management
1 74 (5.44%) SCCM
2 30 (2.20%) SCOM
3 19 (1.40%) Tivoli
4 13 (0.96%) SCOrch
5 12 (0.88%) HP UCMDB
6 11 (0.81%) Nagios
7 9 (0.66%) HP Quality Center
7 9 (0.66%) WSUS
8 7 (0.51%) Opsview
9 6 (0.44%) Norton AntiVirus
9 6 (0.44%) DameWare
10 5 (0.37%) OpenView
10 5 (0.37%) Unicenter
10 5 (0.37%) ServiceCenter
11 4 (0.29%) Netcool
12 3 (0.22%) Backup Exec
12 3 (0.22%) TeMIP
12 3 (0.22%) Control-M
12 3 (0.22%) Tivoli Storage Manager
12 3 (0.22%) Symantec Enterprise Vault
Vendors
1 380 (27.92%) Microsoft
2 189 (13.89%) Remedy
3 154 (11.32%) VMware
4 116 (8.52%) ServiceNow
5 115 (8.45%) BMC
6 109 (8.01%) Cisco
7 104 (7.64%) HP
8 80 (5.88%) Oracle
9 77 (5.66%) Citrix
10 38 (2.79%) Juniper
11 35 (2.57%) SAP
12 34 (2.50%) Apple
13 27 (1.98%) IBM
14 23 (1.69%) LANDesk
14 23 (1.69%) CheckPoint
15 22 (1.62%) EMC
15 22 (1.62%) FrontRange
15 22 (1.62%) F5
16 20 (1.47%) Lotus
16 20 (1.47%) Teradata
Nottingham, Nottinghamshire
Candidate Source
Salary: From £35,000 to £45,000 per annum
Posted: 11 hours ago
Hatfield, Hertfordshire
Hays - Computacenter
Salary: flexible benefits
Posted: 18 hours ago
Corsham, Wiltshire
XIST4 IT Recruitment Ltd
Salary: Bens
Posted: 23 hours ago
City, London
LA International
Salary: £50000 - £60000 per annum + excellent benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Spring Technology
Salary: £30000.00 - £35000.00 per annum
Posted: Yesterday
Hatfield, Hertfordshire
ComputaCenter
Salary: flexible benefits
Posted: Yesterday
Kingston Upon Thames, Surrey
Intapeople
Salary: £22000 - £28000 per annum
Posted: Yesterday
Nottingham, Nottinghamshire
Candidate Source
Salary: From £35,000 to £45,000 per annum
Posted: Yesterday
Liverpool, Lancashire
NHS Blood and Transport
Posted: Yesterday
London
Consulting Point
Salary: £60000 - £85000 per annum + benefits, bonus, pension
Posted: Yesterday
London
networx
Salary: £50,000 per annum
Posted: Yesterday
UK
Global Technology Solutions Ltd
Salary: £40000 - £75000 per annum + benefits
Posted: Yesterday
Hatfield, Hertfordshire
Hays - Computacenter
Salary: Competitive
Posted: Yesterday
Leeds, West Yorkshire
Harvey Nash plc
Salary: £35000 - £41000 per annum + benefits
Posted: Yesterday
City, London
Executive Recruitment Services (ERS)
Salary: £40000 - £50000 per annum
Posted: 2 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £45000 - £52000 per annum
Posted: 2 days ago
West London
Burns Sheehan
Salary: £55000 - £60000 per annum + Bonus + Benefits
Posted: 2 days ago
Maidenhead, Berkshire
EarthStream Global
Salary: Up to £70,000 per annum + bonus and benefits package
Posted: 2 days ago
London
Etech Partners
Salary: From £50,000 to £55,000 per annum To £55K + Bens
Posted: 2 days ago
Essex
Picture More Ltd
Salary: benefits
Posted: 2 days ago