The table below looks at the statistics for ITSM skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 24 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
24 Sep 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 297 327 407
Rank change year-on-year
+30 +80
Permanent jobs citing ITSM 965 1031 783
As % of all permanent IT jobs located in the UK 1.02% 0.94% 0.69%
As % of the Processes & Methodologies category 1.16% 1.08% 0.80%
Number of salaries quoted 734 846 618
Median salary £45,000 £46,377 £42,233
Median salary % change year-on-year
-2.96% +9.81%
90% offered a salary of more than £27,500 £25,000 £23,500
10% offered a salary of more than £70,000 £72,500 £70,000
UK excluding London median salary £44,000 £42,500 £39,000
% change year-on-year
+3.52% +8.97%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
83182 95685 97432
As % of all permanent IT jobs located in the UK 88.24% 87.46% 85.30%
Number of salaries quoted 69302 79068 77875
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,500 £30,500
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend

The demand trend of job ads citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 24 September 2016 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 24 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 912 £45,000 -3.22% 88
London -42 288 £52,500 -4.54% 35
South East +42 229 £43,750 +2.94% 19
Surrey +55 105 £32,500 -13.33% 14
East of England +61 104 £47,500 +5.55% 13
South West -5 83 £38,750 -11.93% 2
North West +42 72 £44,000 +39.68% 11
West Midlands +13 59 £42,500 -5.55% 4
Berkshire +6 55 £47,500 +26.66% 1
Essex +35 40 £50,000 +17.64% 5
Birmingham -15 40 £42,765 -22.24% 4
Yorkshire +22 35 £52,500 +53.20% 4
Manchester -7 32 £44,000 +11.39% 6
Hampshire +16 30 £52,500 -1.86% 2
Wales +15 29 £31,750 -29.44% 2
West Yorkshire +11 29 £50,000 +45.90% 1
Scotland +11 28 £50,000 +33.33% 5
Cornwall 0 28 - - 1
City of London -5 27 £65,000 +13.04% 5
Newquay -4 26 - - 1
New Quay -4 26 - - 1
Ceredigion -5 26 - - 1
Mid Wales -5 26 - - 1
Cambridgeshire +30 25 £37,500 -5.06% 2
Hertfordshire +2 22 £50,000 +4.16% 4
East Midlands -4 22 £42,500 +1.98%
Woking -3 21 £42,500 +21.42% 3
Gloucestershire -18 20 £38,750 +43.51%
Chelmsford - 20 £44,500 - 3
Cheshire +36 19 £43,750 +59.09% 3

ITSM
Top 30 Related IT Skills

For the 6 months to 24 September 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITSM.

1 1319 (72.95%) ITIL
2 1230 (68.03%) Service Management
3 435 (24.06%) Finance
4 395 (21.85%) Service Delivery
5 359 (19.86%) Microsoft
6 338 (18.69%) Windows
7 271 (14.99%) ServiceNow
8 252 (13.94%) Project Management
9 250 (13.83%) ITIL V3
10 247 (13.66%) Incident Management
11 245 (13.55%) SLA
12 239 (13.22%) Degree
13 230 (12.72%) Active Directory
13 230 (12.72%) Change Management
14 219 (12.11%) MS Excel
15 198 (10.95%) Remedy
15 198 (10.95%) Remedy ITSM
16 197 (10.90%) SQL
17 190 (10.51%) Problem Management
18 184 (10.18%) Analytical Skills
19 179 (9.90%) Oracle
20 175 (9.68%) Agile Software Development
21 167 (9.24%) MS Office
22 162 (8.96%) Stakeholder Management
22 162 (8.96%) Data Centre
23 152 (8.41%) Service Design
23 152 (8.41%) Linux
24 150 (8.30%) ITIL Certification
25 147 (8.13%) PRINCE2
26 144 (7.96%) Management Information System

ITSM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 96 (5.31%) MS Exchange
2 72 (3.98%) SharePoint
3 52 (2.88%) Exchange Server 2010
4 29 (1.60%) Apache
4 29 (1.60%) IIS
5 28 (1.55%) WordPress
6 25 (1.38%) SharePoint 2010
7 19 (1.05%) Tomcat
8 17 (0.94%) Blackberry Enterprise Server
9 16 (0.88%) Skype for Business
10 15 (0.83%) Confluence
11 13 (0.72%) CMS
11 13 (0.72%) Exchange Server 2007
12 12 (0.66%) nginx
13 8 (0.44%) OpenStack
14 7 (0.39%) SharePoint 2013
14 7 (0.39%) WebLogic
15 6 (0.33%) OpenROAD
15 6 (0.33%) Oracle Workflow
15 6 (0.33%) WebSphere
Applications
1 219 (12.11%) MS Excel
2 167 (9.24%) MS Office
3 61 (3.37%) MS PowerPoint
4 28 (1.55%) MS Visio
5 15 (0.83%) MS Project
6 4 (0.22%) Adobe Creative Suite
6 4 (0.22%) Final Cut Pro
6 4 (0.22%) SOLIDWORKS
6 4 (0.22%) Spreadsheet
7 3 (0.17%) AutoCAD
8 1 (0.055%) InfoPath
8 1 (0.055%) Siemens NX
Business Applications
1 198 (10.95%) Remedy ITSM
2 23 (1.27%) Remedy AR System
3 16 (0.88%) SAP Oil and Gas
4 15 (0.83%) Dynamics CRM
5 13 (0.72%) assyst
6 10 (0.55%) Oracle Applications
7 8 (0.44%) Oracle EBS
8 7 (0.39%) Oracle Financials
9 5 (0.28%) Oracle ERP
10 4 (0.22%) Oracle Assets
10 4 (0.22%) Oracle Payables
11 3 (0.17%) Dynamics AX
11 3 (0.17%) MetaTrader
11 3 (0.17%) Unit4 Business World
12 2 (0.11%) Dynamics NAV
12 2 (0.11%) Eloqua
12 2 (0.11%) Oracle EBS R12
12 2 (0.11%) SAP ERP
12 2 (0.11%) SAP GRC
13 1 (0.055%) SAP FSCM
Cloud Services
1 89 (4.92%) SaaS
2 81 (4.48%) Office 365
3 37 (2.05%) Amazon AWS
4 32 (1.77%) Cloud Computing
5 30 (1.66%) PaaS
6 29 (1.60%) Microsoft Azure
7 23 (1.27%) IaaS
8 8 (0.44%) iTunes
9 4 (0.22%) Bluemix
9 4 (0.22%) IBM Cloud
10 3 (0.17%) Google Apps
10 3 (0.17%) Google Drive
11 1 (0.055%) OneDrive
11 1 (0.055%) OpenShift
Communications & Networking
1 88 (4.87%) DNS
2 78 (4.31%) Firewall
3 70 (3.87%) LAN
4 66 (3.65%) WAN
5 57 (3.15%) Internet
6 49 (2.71%) VPN
7 43 (2.38%) DHCP
8 40 (2.21%) Intranet
9 39 (2.16%) TCP/IP
10 34 (1.88%) SMS
11 30 (1.66%) VoIP
12 28 (1.55%) Network Security
13 24 (1.33%) SAN
14 22 (1.22%) LDAP
14 22 (1.22%) Wireless
15 20 (1.11%) WLAN
16 19 (1.05%) HTTP
17 17 (0.94%) SSL
18 16 (0.88%) MPLS
19 15 (0.83%) VLAN
Database & Business Intelligence
1 143 (7.91%) SQL Server
2 57 (3.15%) SQL Server Reporting Services
3 43 (2.38%) Relational Database
4 38 (2.10%) Oracle Database
5 34 (1.88%) BusinessObjects
6 33 (1.83%) MySQL
7 29 (1.60%) SQL Server Integration Services
8 28 (1.55%) Data Warehouse
9 22 (1.22%) Oracle Database 12c
10 18 (1.00%) QlikView
11 17 (0.94%) SQL Server 2008
12 15 (0.83%) Oracle Reports
13 14 (0.77%) PostgreSQL
14 12 (0.66%) SAP HANA
15 11 (0.61%) GIS
15 11 (0.61%) MongoDB
15 11 (0.61%) RDBMS
16 10 (0.55%) SQL Server 2012
17 9 (0.50%) Pentaho
18 8 (0.44%) Hadoop
Development Applications
1 30 (1.66%) JIRA
2 17 (0.94%) Team Foundation Server
3 13 (0.72%) Visual Studio
4 12 (0.66%) Git (software)
5 8 (0.44%) Ant
6 7 (0.39%) Talend Open Studio
7 5 (0.28%) Oracle Forms
7 5 (0.28%) Subversion
8 4 (0.22%) Eclipse
8 4 (0.22%) InstallShield
8 4 (0.22%) MSI
8 4 (0.22%) WinDbg
9 3 (0.17%) ClearCase
9 3 (0.17%) Cucumber
9 3 (0.17%) eggPlant
9 3 (0.17%) Rational DOORS
9 3 (0.17%) Robot Framework
10 2 (0.11%) Jenkins
11 1 (0.055%) PeopleTools
11 1 (0.055%) Sonatype Nexus
General
1 435 (24.06%) Finance
2 78 (4.31%) Banking
3 77 (4.26%) Telecoms
4 75 (4.15%) Retail
5 65 (3.60%) Marketing
6 46 (2.54%) Law
7 42 (2.32%) Manufacturing
8 28 (1.55%) Billing
9 23 (1.27%) Legal
10 14 (0.77%) Investment Banking
11 12 (0.66%) Back Office
12 10 (0.55%) Advertising
12 10 (0.55%) Publishing
13 8 (0.44%) Electronics
14 5 (0.28%) Aerospace
14 5 (0.28%) Financial Institution
14 5 (0.28%) Retail Banking
15 4 (0.22%) General Ledger
15 4 (0.22%) International Banking
15 4 (0.22%) Korean Language
Job Titles
1 365 (20.19%) Analyst
2 268 (14.82%) Service Manager
3 177 (9.79%) Consultant
4 168 (9.29%) IT Manager
5 131 (7.25%) Delivery Manager
6 129 (7.13%) Support Analyst
7 122 (6.75%) Service Analyst
8 121 (6.69%) Services Delivery Manager
9 114 (6.31%) Developer
10 111 (6.14%) IT Services Manager
11 91 (5.03%) Architect
12 80 (4.42%) Support Engineer
13 74 (4.09%) Applications Support
14 72 (3.98%) IT Support
15 60 (3.32%) 2nd Line Support
15 60 (3.32%) ITIL Manager
15 60 (3.32%) ITSM Consultant
16 59 (3.26%) ServiceNow Consultant
17 57 (3.15%) IT Analyst
18 55 (3.04%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 109 (6.03%) XML
2 97 (5.37%) HTML
3 96 (5.31%) Web Services
4 75 (4.15%) CSS
5 64 (3.54%) .NET
6 34 (1.88%) Flash
7 29 (1.60%) Middleware
8 20 (1.11%) LAMP
9 19 (1.05%) SOAP
10 18 (1.00%) AngularJS
11 17 (0.94%) EDIFACT
12 14 (0.77%) ASP.NET
12 14 (0.77%) Ruby on Rails
12 14 (0.77%) Twitter Bootstrap
13 13 (0.72%) .NET Framework
13 13 (0.72%) Ajax
13 13 (0.72%) EDI
13 13 (0.72%) SAP ALE
13 13 (0.72%) Software Packaging
14 9 (0.50%) XSLT
Miscellaneous
1 184 (10.18%) Analytical Skills
2 162 (8.96%) Data Centre
3 144 (7.96%) Management Information System
4 78 (4.31%) CMDB
5 61 (3.37%) Statistics
6 49 (2.71%) Blackberry
7 43 (2.38%) Computer Science
8 36 (1.99%) Enterprise Software
9 35 (1.94%) NHS
9 35 (1.94%) Video Conferencing
10 28 (1.55%) User Experience
11 27 (1.49%) Virtual Team
12 23 (1.27%) BYOD
13 22 (1.22%) Data Protection Act
14 20 (1.11%) Mobile Computing
15 19 (1.05%) Driving Licence
16 15 (0.83%) Fat Client
16 15 (0.83%) Mathematics
16 15 (0.83%) Thin Client
17 14 (0.77%) Data Integration
Operating Systems
1 338 (18.69%) Windows
2 152 (8.41%) Linux
3 120 (6.64%) Windows Server
4 90 (4.98%) Windows 7
5 75 (4.15%) Unix
6 59 (3.26%) Windows Server 2008
7 52 (2.88%) Windows Server 2003
8 47 (2.60%) Windows Server 2012
9 33 (1.83%) CentOS
10 31 (1.71%) Android
11 29 (1.60%) Red Hat Enterprise Linux
12 24 (1.33%) Windows 8
13 22 (1.22%) Solaris
14 18 (1.00%) Windows 2000
14 18 (1.00%) Windows Mobile
15 16 (0.88%) Mac OS X
16 15 (0.83%) Windows 10
17 12 (0.66%) Apple iOS
18 11 (0.61%) Windows XP
19 9 (0.50%) AIX
Processes & Methodologies
1 1319 (72.95%) ITIL
2 1230 (68.03%) Service Management
3 395 (21.85%) Service Delivery
4 252 (13.94%) Project Management
5 250 (13.83%) ITIL V3
6 247 (13.66%) Incident Management
7 230 (12.72%) Change Management
8 190 (10.51%) Problem Management
9 175 (9.68%) Agile Software Development
10 162 (8.96%) Stakeholder Management
11 152 (8.41%) Service Design
12 147 (8.13%) PRINCE2
13 131 (7.25%) Continuous Improvement
14 101 (5.59%) Mentoring
15 100 (5.53%) Asset Management
16 97 (5.37%) CRM
17 87 (4.81%) Performance Management
18 86 (4.76%) Process Improvement
19 80 (4.42%) Workflow
20 72 (3.98%) Business Analysis
Programming Languages
1 197 (10.90%) SQL
2 108 (5.97%) JavaScript
3 95 (5.25%) Java
4 66 (3.65%) PowerShell
5 62 (3.43%) Perl
6 58 (3.21%) C#
7 40 (2.21%) Python
8 35 (1.94%) C
8 35 (1.94%) PL/SQL
9 28 (1.55%) Ruby
10 24 (1.33%) Shell Script
11 23 (1.27%) T-SQL
12 22 (1.22%) PHP
13 17 (0.94%) VB
14 14 (0.77%) ABAP
14 14 (0.77%) XPath
15 12 (0.66%) Bash Shell
16 7 (0.39%) C++
17 5 (0.28%) VBScript
18 4 (0.22%) VB.NET
Qualifications
1 239 (13.22%) Degree
2 150 (8.30%) ITIL Certification
3 122 (6.75%) Security Cleared
4 85 (4.70%) SC Cleared
5 67 (3.71%) Cisco Certification
6 64 (3.54%) CCNA
7 47 (2.60%) MCP
8 44 (2.43%) Microsoft Certification
9 43 (2.38%) CISSP
9 43 (2.38%) ISEB
10 34 (1.88%) DV Cleared
11 30 (1.66%) ITIL Foundation Certificate
12 24 (1.33%) MCSE
13 20 (1.11%) PRINCE2 Certification
14 18 (1.00%) MCITP
14 18 (1.00%) PMI Certification
15 17 (0.94%) CEH
16 16 (0.88%) CCNP
17 15 (0.83%) PRINCE2 Practitioner
18 11 (0.61%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 245 (13.55%) SLA
2 54 (2.99%) COBIT
2 54 (2.99%) QA
3 52 (2.88%) ISO/IEC 27001
4 20 (1.11%) PCI DSS
5 14 (0.77%) Data Quality
6 9 (0.50%) ISO 9001
6 9 (0.50%) WCAG
7 4 (0.22%) Government Security Classifications
7 4 (0.22%) ISO 9000
7 4 (0.22%) ISO/IEC 17799
7 4 (0.22%) ISO22301
7 4 (0.22%) Solvency II
8 3 (0.17%) BS7799
8 3 (0.17%) Sarbanes-Oxley
9 2 (0.11%) ISO/IEC 20000
9 2 (0.11%) SEPA
10 1 (0.055%) GAMP
10 1 (0.055%) ISO19770
10 1 (0.055%) RosettaNet
System Software
1 230 (12.72%) Active Directory
2 116 (6.42%) VMware Infrastructure
3 31 (1.71%) Hyper-V
4 25 (1.38%) XenDesktop
5 23 (1.27%) vSphere
6 19 (1.05%) XenApp
7 11 (0.61%) Microsoft App-V
8 10 (0.55%) Virtual Desktop
8 10 (0.55%) VMware ESXi
9 9 (0.50%) Virtual Machines
10 7 (0.39%) Oracle RAC
11 6 (0.33%) Oracle Clusterware
11 6 (0.33%) VMware ESX
12 5 (0.28%) ProxySG
12 5 (0.28%) Snort
12 5 (0.28%) Terminal Server
13 4 (0.22%) Docker
13 4 (0.22%) Firmware
14 3 (0.17%) Terminal Services
14 3 (0.17%) vCloud
Systems Management
1 73 (4.04%) SCCM
2 26 (1.44%) SCOM
3 19 (1.05%) Nagios
4 18 (1.00%) Control-M
5 17 (0.94%) AirWatch
6 16 (0.88%) HP Quality Center
7 12 (0.66%) NetBackup
8 10 (0.55%) Puppet
8 10 (0.55%) ZABBIX
9 9 (0.50%) WMI
10 8 (0.44%) vRealize
10 8 (0.44%) WSUS
11 7 (0.39%) Casper Suite
11 7 (0.39%) RSA enVision
12 6 (0.33%) Backup Exec
12 6 (0.33%) Data Guard
12 6 (0.33%) Oracle Flashback
12 6 (0.33%) Oracle RMAN
12 6 (0.33%) Oracle Statspack
12 6 (0.33%) Tivoli Storage Manager
Vendors
1 359 (19.86%) Microsoft
2 271 (14.99%) ServiceNow
3 198 (10.95%) Remedy
4 179 (9.90%) Oracle
5 136 (7.52%) VMware
6 106 (5.86%) Cisco
7 101 (5.59%) HP
8 100 (5.53%) BMC
9 80 (4.42%) SAP
10 74 (4.09%) Citrix
11 51 (2.82%) Red Hat
12 40 (2.21%) Dell
13 39 (2.16%) Cadence
14 38 (2.10%) SolarWinds
15 36 (1.99%) IBM
16 29 (1.60%) 3PAR
17 26 (1.44%) CheckPoint
17 26 (1.44%) Juniper
18 23 (1.27%) FrontRange
19 22 (1.22%) CA
North West London
Peopleworks
Salary: From £65,000 to £70,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: Yesterday
Luton, Bedfordshire
Tria Recruitment
Salary: £40000.00 - £55000 per annum + Benefits
Posted: 3 days ago
London
Twenty Recruitment Group
Salary: £50000 - £100000 per annum + Plus bonus and benefits
Posted: 2 days ago
Chelmsford, Essex
Ashdown IT
Salary: £27500 per annum + pension, bonus, healthcare, gym
Posted: Yesterday
Chelmsford, Essex
Red10
Salary: £40000 - £50000 per annum
Posted: 4 days ago
Edinburgh, Midlothian
Global Technology Solutions Ltd
Salary: £35000 - £65000 per annum + Bonus+home working+benefits
Posted: Yesterday
Edinburgh, Midlothian
HAYS INFORMATION TECHNOLOGY
Salary: £50000.00 - £55000.00 per annum
Posted: 3 days ago
Central London / West End
Peopleworks
Salary: From £30,000 to £45,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: Yesterday
Newquay, Cornwall
Harvey Nash plc
Posted: 3 days ago
Newquay, Cornwall
Harvey Nash plc
Posted: 3 days ago
City, London
Ashdown IT
Salary: £27500 per annum + pension, bonus, healthcare, gym
Posted: 3 days ago
York, North Yorkshire
Ioko
Posted: 4 days ago
London
Rainford Recruitment
Salary: £82000 per annum + up to, plus benefits
Posted: Yesterday
Chelmsford, Essex
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 4 days ago
City, London
Miller Maxwell Ltd
Salary: From £75,000 to £95,000 per annum Bonus and benefits package
Posted: 2 days ago
Croydon, Surrey
Experis Ltd
Salary: £52969.00 - £62239.00 per annum
Posted: 5 days ago
Croydon, Surrey
Experis Ltd
Salary: £52969.00 - £62239.00 per annum
Posted: 5 days ago
London
Energon People
Salary: £40000.00 - £60000.00 per annum + Bonus + Benefits
Posted: Yesterday
Central London / West End
H&R Talent
Salary: From £23,000 to £25,000 per annum
Posted: Yesterday
Rotherham, South Yorkshire
Oscar
Salary: £25000 - £28000 per annum
Posted: Yesterday
City, London
Ashdown IT
Salary: £27500 per annum + pension, bonus, healthcare, gym
Posted: 5 days ago
South West London
Experis Ltd
Salary: £39333 - £45232 per annum + Benefits
Posted: 4 days ago
Manchester, Lancashire
Harvey Nash plc
Posted: 4 days ago
City, London
Comtecs
Salary: Highly competitive + Bonus + Excellent Benefits
Posted: 4 days ago
London
Refreshing Recruitment
Salary: £40000 per annum + bens
Posted: 5 days ago
London
X4 Group
Salary: £40k - 60k per year
Posted: 3 days ago
London
ReThink Recruitment
Salary: £60000.00 - £80000.00 per annum + benefits
Posted: Yesterday
UK
Global Technology Solutions Ltd
Salary: £60000 - £80000 per annum + bonus+ben
Posted: 5 days ago
Chester, Cheshire
Hydrogen Group
Posted: 4 days ago
Liverpool, Merseyside
NHS Blood And Transplant
Salary: From £40,028 to £48,034 per annum pro rata (AfC band 8a)
Posted: 8 days ago