The table below looks at the statistics for ITSM skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 21 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
21 Jan 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
UK
Rank 297 313 432
Rank change year-on-year
+16 +119
Permanent jobs citing ITSM 851 991 691
As % of all permanent IT jobs located in the UK 1.03% 0.99% 0.66%
As % of the Processes & Methodologies category 1.16% 1.13% 0.76%
Number of salaries quoted 646 776 568
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £26,500 £24,000 £26,000
10% offered a salary of more than £71,600 £67,500 £68,950
UK excluding London median salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
73134 87529 90334
As % of all permanent IT jobs located in the UK 88.13% 87.67% 86.07%
Number of salaries quoted 60219 72776 74467
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,500 £31,000
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend

The demand trend of job ads citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 21 January 2017 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 21 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +40 814 £47,750 +6.11% 82
London +68 333 £50,000 - 35
South East +10 177 £40,000 -5.88% 15
North West +32 80 £44,000 +35.38% 2
South West +23 78 £44,000 +3.52% 8
Berkshire +73 71 £37,500 -24.24% 5
East of England +10 67 £51,000 +2.00% 5
Surrey -24 53 £30,001 -14.28% 2
Essex +30 46 £62,250 +24.50%
Bristol +33 42 £44,000 -26.66%
West Midlands -30 42 £45,000 +7.78% 4
Manchester +10 40 £44,000 +36.01% 2
City of London +32 35 £45,000 -5.26% 8
Merseyside +15 32 £44,000 +25.71%
Wales +26 31 £40,000 +6.66%
Liverpool +11 31 £44,000 +25.71%
Maidenhead +32 30 £75,000 - 2
Chelmsford - 29 £63,000 -
East Midlands +6 24 £40,000 +90.47% 1
Yorkshire +3 24 £34,750 -7.33% 9
Birmingham -16 22 £62,500 +25.00% 3
Hampshire +8 21 £30,500 -32.22% 2
West Yorkshire +22 20 £43,750 +27.73% 9
Cornwall +11 18 £40,000 -23.07% 3
Mid Wales +5 17 - -
New Quay +4 17 - -
Newquay +4 17 - -
Ceredigion +4 17 - -
Leeds +18 15 £55,000 +63.56% 8
Reading +24 14 £62,500 +30.20%

ITSM
Top 30 Related IT Skills

For the 6 months to 21 January 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITSM.

1 1344 (75.76%) ITIL
2 1274 (71.82%) Service Management
3 429 (24.18%) Microsoft
4 380 (21.42%) Service Delivery
5 374 (21.08%) Finance
6 337 (19.00%) Windows
7 299 (16.85%) SLA
8 292 (16.46%) Agile Software Development
9 285 (16.07%) MS Excel
10 268 (15.11%) ServiceNow
11 266 (14.99%) ITIL V3
12 262 (14.77%) Degree
13 261 (14.71%) Project Management
14 239 (13.47%) Active Directory
15 216 (12.18%) Incident Management
15 216 (12.18%) Data Centre
16 206 (11.61%) MS Office
17 200 (11.27%) Problem Management
18 199 (11.22%) PRINCE2
19 193 (10.88%) Service Design
20 189 (10.65%) ITIL Certification
21 187 (10.54%) Stakeholder Management
22 182 (10.26%) Change Management
23 164 (9.24%) Analytical Skills
24 163 (9.19%) Linux
25 152 (8.57%) Continuous Improvement
26 145 (8.17%) VMware
27 130 (7.33%) Security Cleared
28 129 (7.27%) Management Information System
29 127 (7.16%) Data Protection

ITSM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 90 (5.07%) MS Exchange
2 74 (4.17%) SharePoint
3 47 (2.65%) Exchange Server 2010
4 35 (1.97%) CMS
5 29 (1.63%) Skype for Business
6 27 (1.52%) Tomcat
7 24 (1.35%) Apache
8 21 (1.18%) Blackberry Enterprise Server
9 17 (0.96%) Exchange Server 2007
10 14 (0.79%) SharePoint 2010
11 13 (0.73%) IIS
12 11 (0.62%) IBM Notes
13 9 (0.51%) Confluence
14 8 (0.45%) SharePoint 2013
15 6 (0.34%) Oracle SOA Suite
16 5 (0.28%) BizTalk Server
16 5 (0.28%) Exchange Server 2013
16 5 (0.28%) OpenStack
17 4 (0.23%) JBoss
17 4 (0.23%) Oracle Service Bus
Applications
1 285 (16.07%) MS Excel
2 206 (11.61%) MS Office
3 108 (6.09%) MS PowerPoint
4 14 (0.79%) MS Visio
5 11 (0.62%) MS Project
6 8 (0.45%) Adobe Creative Suite
6 8 (0.45%) Final Cut Pro
6 8 (0.45%) SOLIDWORKS
7 6 (0.34%) AutoCAD
8 5 (0.28%) Spreadsheet
9 2 (0.11%) Siemens NX
10 1 (0.056%) Acrobat
10 1 (0.056%) InfoPath
Business Applications
1 119 (6.71%) Remedy ITSM
2 19 (1.07%) SAP Oil and Gas
3 12 (0.68%) assyst
4 8 (0.45%) Remedy AR System
5 7 (0.39%) Oracle EBS
5 7 (0.39%) Oracle Financials
6 6 (0.34%) Dynamics CRM
7 3 (0.17%) HFM
7 3 (0.17%) Hyperion Enterprise
7 3 (0.17%) Hyperion Planning
7 3 (0.17%) Unit4 Business World
8 2 (0.11%) Oracle Assets
8 2 (0.11%) Oracle Payables
8 2 (0.11%) Salesforce.com CRM
8 2 (0.11%) SAP ERP
8 2 (0.11%) Teamcenter
9 1 (0.056%) Dynamics AX
9 1 (0.056%) Orchard Housing
9 1 (0.056%) SAP Business One
9 1 (0.056%) SAP FSCM
Cloud Services
1 79 (4.45%) Office 365
2 61 (3.44%) PaaS
3 58 (3.27%) IaaS
4 56 (3.16%) Microsoft Azure
5 47 (2.65%) SaaS
6 41 (2.31%) Cloud Computing
7 36 (2.03%) Amazon AWS
8 17 (0.96%) Slack
9 6 (0.34%) iTunes
10 5 (0.28%) Yammer
11 3 (0.17%) Azure Active Directory
11 3 (0.17%) Google Drive
12 2 (0.11%) Bluemix
12 2 (0.11%) Data Lake Analytics
12 2 (0.11%) IBM Cloud
13 1 (0.056%) Force.com
13 1 (0.056%) G Suite
13 1 (0.056%) OneDrive
Communications & Networking
1 110 (6.20%) DNS
2 102 (5.75%) Firewall
3 94 (5.30%) Internet
4 93 (5.24%) WAN
5 87 (4.90%) LAN
6 81 (4.57%) VPN
7 71 (4.00%) TCP/IP
8 64 (3.61%) DHCP
9 62 (3.49%) Network Security
10 47 (2.65%) SAN
11 43 (2.42%) SMS
12 42 (2.37%) Wireless
13 34 (1.92%) BGP
14 32 (1.80%) VLAN
15 31 (1.75%) OSPF
15 31 (1.75%) Structured Cabling
15 31 (1.75%) VoIP
16 30 (1.69%) Converged Networks
16 30 (1.69%) HSRP
16 30 (1.69%) WLAN
Database & Business Intelligence
1 69 (3.89%) SQL Server
2 34 (1.92%) Relational Database
3 33 (1.86%) Data Warehouse
4 31 (1.75%) SQL Server Integration Services
5 30 (1.69%) MySQL
6 29 (1.63%) SQL Server Reporting Services
7 26 (1.47%) Big Data
8 20 (1.13%) PostgreSQL
9 19 (1.07%) QlikView
10 16 (0.90%) MongoDB
11 15 (0.85%) Power BI
11 15 (0.85%) SQL Server 2008
12 14 (0.79%) Hadoop
13 13 (0.73%) Oracle Database
14 12 (0.68%) Spotfire
14 12 (0.68%) SQL Server 2016
14 12 (0.68%) SQL Server Analysis Services
15 11 (0.62%) BusinessObjects
16 10 (0.56%) HDInsight
16 10 (0.56%) SAP HANA
Development Applications
1 35 (1.97%) JIRA
2 18 (1.01%) Visual Studio
3 16 (0.90%) Team Foundation Server
4 11 (0.62%) Git (software)
5 7 (0.39%) Jenkins
6 5 (0.28%) Selenium
6 5 (0.28%) Talend Open Studio
7 4 (0.23%) Eclipse
7 4 (0.23%) JMeter
7 4 (0.23%) LoadRunner
7 4 (0.23%) LoadUI
7 4 (0.23%) Ranorex
7 4 (0.23%) SoapUI
8 3 (0.17%) Cucumber
8 3 (0.17%) eggPlant
8 3 (0.17%) Rational DOORS
8 3 (0.17%) Robot Framework
8 3 (0.17%) Subversion
9 1 (0.056%) Ant
9 1 (0.056%) Oracle Forms
General
1 374 (21.08%) Finance
2 63 (3.55%) Telecoms
3 57 (3.21%) Retail
4 50 (2.82%) Marketing
5 47 (2.65%) Banking
6 34 (1.92%) Billing
6 34 (1.92%) Manufacturing
7 26 (1.47%) Law
8 17 (0.96%) Publishing
9 15 (0.85%) Back Office
9 15 (0.85%) Legal
10 14 (0.79%) Advertising
11 13 (0.73%) Electronics
12 9 (0.51%) Investment Banking
13 6 (0.34%) Local Government
14 5 (0.28%) French Language
14 5 (0.28%) German Language
15 4 (0.23%) Aerospace
15 4 (0.23%) Financial Institution
15 4 (0.23%) Front Office
Job Titles
1 321 (18.09%) Analyst
2 276 (15.56%) Service Manager
3 167 (9.41%) Consultant
4 162 (9.13%) IT Manager
5 143 (8.06%) Service Analyst
6 115 (6.48%) Delivery Manager
7 112 (6.31%) Services Delivery Manager
8 107 (6.03%) Developer
8 107 (6.03%) IT Services Manager
9 102 (5.75%) Support Analyst
10 92 (5.19%) Service Desk Analyst
11 82 (4.62%) Architect
12 63 (3.55%) ITIL Manager
13 62 (3.49%) Administrator
14 59 (3.33%) IT Support
15 53 (2.99%) IT Analyst
16 51 (2.87%) 2nd Line Support
16 51 (2.87%) Service Management Consultant
17 50 (2.82%) Management Consultant
17 50 (2.82%) Support Engineer
Libraries, Frameworks & Software Standards
1 100 (5.64%) HTML
2 88 (4.96%) XML
3 82 (4.62%) Web Services
4 76 (4.28%) CSS
5 57 (3.21%) .NET
6 43 (2.42%) Flash
7 40 (2.25%) Ajax
8 36 (2.03%) SOAP
9 27 (1.52%) REST
10 23 (1.30%) Software Packaging
11 16 (0.90%) Middleware
12 14 (0.79%) LAMP
13 13 (0.73%) XHTML
14 12 (0.68%) LAPP Stack
15 11 (0.62%) AngularJS
16 10 (0.56%) ASP.NET
17 9 (0.51%) Twitter Bootstrap
18 8 (0.45%) .NET Framework
18 8 (0.45%) SAP Fiori
18 8 (0.45%) SAPUI5
Miscellaneous
1 216 (12.18%) Data Centre
2 164 (9.24%) Analytical Skills
3 129 (7.27%) Management Information System
4 79 (4.45%) NHS
5 75 (4.23%) CMDB
6 74 (4.17%) Computer Science
7 72 (4.06%) Video Conferencing
8 69 (3.89%) Statistics
9 60 (3.38%) BYOD
10 47 (2.65%) Blackberry
11 33 (1.86%) User Experience
11 33 (1.86%) Virtual Team
12 31 (1.75%) Enterprise Software
13 27 (1.52%) Mathematics
14 22 (1.24%) Driving Licence
15 21 (1.18%) Data Protection Act
16 16 (0.90%) Physics
17 15 (0.85%) Mobile Computing
18 13 (0.73%) Performance Metrics
19 10 (0.56%) Data Structures
Operating Systems
1 337 (19.00%) Windows
2 163 (9.19%) Linux
3 98 (5.52%) Windows Server
4 80 (4.51%) Windows 7
5 75 (4.23%) Windows Server 2008
6 74 (4.17%) Unix
7 45 (2.54%) Solaris
8 44 (2.48%) Windows Server 2003
8 44 (2.48%) Windows Server 2012
9 39 (2.20%) Windows 8
10 37 (2.09%) OpenVMS
11 30 (1.69%) Android
11 30 (1.69%) CentOS
12 26 (1.47%) Windows 10
13 24 (1.35%) Apple iOS
14 21 (1.18%) Windows XP
15 20 (1.13%) Mac OS X
15 20 (1.13%) Windows Mobile
16 18 (1.01%) Red Hat Enterprise Linux
16 18 (1.01%) Windows 2000
Processes & Methodologies
1 1344 (75.76%) ITIL
2 1274 (71.82%) Service Management
3 380 (21.42%) Service Delivery
4 292 (16.46%) Agile Software Development
5 266 (14.99%) ITIL V3
6 261 (14.71%) Project Management
7 216 (12.18%) Incident Management
8 200 (11.27%) Problem Management
9 199 (11.22%) PRINCE2
10 193 (10.88%) Service Design
11 187 (10.54%) Stakeholder Management
12 182 (10.26%) Change Management
13 152 (8.57%) Continuous Improvement
14 127 (7.16%) Data Protection
15 119 (6.71%) Asset Management
15 119 (6.71%) Programme Management
16 118 (6.65%) Performance Management
17 107 (6.03%) Mentoring
18 103 (5.81%) Workflow
19 97 (5.47%) Configuration Management
Programming Languages
1 110 (6.20%) SQL
2 101 (5.69%) JavaScript
3 57 (3.21%) C#
4 54 (3.04%) Java
5 46 (2.59%) C
6 44 (2.48%) Python
7 43 (2.42%) Perl
8 38 (2.14%) PowerShell
9 26 (1.47%) PHP
10 21 (1.18%) Ruby
11 13 (0.73%) VB
12 11 (0.62%) Shell Script
12 11 (0.62%) T-SQL
13 9 (0.51%) PL/SQL
14 7 (0.39%) C++
15 5 (0.28%) Scala
15 5 (0.28%) XPath
16 3 (0.17%) Bash Shell
16 3 (0.17%) VB.NET
17 2 (0.11%) XQuery
Qualifications
1 262 (14.77%) Degree
2 189 (10.65%) ITIL Certification
3 130 (7.33%) Security Cleared
4 104 (5.86%) Cisco Certification
5 81 (4.57%) CCNA
6 80 (4.51%) Microsoft Certification
7 72 (4.06%) SC Cleared
8 56 (3.16%) ISEB
9 54 (3.04%) ITIL Foundation Certificate
10 53 (2.99%) MCP
11 38 (2.14%) PRINCE2 Certification
12 34 (1.92%) MCSE
13 32 (1.80%) DV Cleared
14 26 (1.47%) CCNP
15 19 (1.07%) RHCA
16 18 (1.01%) JNCIA
17 17 (0.96%) CISSP
18 16 (0.90%) MCITP
18 16 (0.90%) VMware Certified Professional (VCP)
19 14 (0.79%) PMP
Quality Assurance & Compliance
1 299 (16.85%) SLA
2 73 (4.11%) QA
3 46 (2.59%) COBIT
4 37 (2.09%) ISO/IEC 27001
5 14 (0.79%) Data Quality
6 13 (0.73%) ISO/IEC 17799
6 13 (0.73%) Sarbanes-Oxley
7 12 (0.68%) ISO 9001
8 10 (0.56%) PCI DSS
9 7 (0.39%) WCAG
10 3 (0.17%) BS7799
10 3 (0.17%) Solvency II
11 2 (0.11%) ISO/IEC 12207
11 2 (0.11%) ISO/IEC 20000
11 2 (0.11%) ISO19770
11 2 (0.11%) ISO22301
11 2 (0.11%) PMBOK
12 1 (0.056%) GAMP
12 1 (0.056%) RMADS
System Software
1 239 (13.47%) Active Directory
2 104 (5.86%) VMware Infrastructure
3 24 (1.35%) Hyper-V
4 23 (1.30%) vSphere
5 16 (0.90%) XenApp
6 11 (0.62%) XenDesktop
7 9 (0.51%) BlackBerry Internet Service
8 8 (0.45%) VMware ESX
9 7 (0.39%) Microsoft App-V
10 6 (0.34%) ProxySG
10 6 (0.34%) Virtual Desktop
11 4 (0.23%) Snort
11 4 (0.23%) Terminal Services
11 4 (0.23%) Virtual Machines
11 4 (0.23%) XenServer
12 3 (0.17%) Docker
12 3 (0.17%) Terminal Server
12 3 (0.17%) VMware ESXi
13 2 (0.11%) BitLocker
13 2 (0.11%) Virtual Servers
Systems Management
1 87 (4.90%) SCCM
2 32 (1.80%) SCOM
3 31 (1.75%) AirWatch
4 15 (0.85%) NetBackup
5 14 (0.79%) Puppet
6 12 (0.68%) Control-M
6 12 (0.68%) HP Quality Center
6 12 (0.68%) Opscode Chef
7 11 (0.62%) Microsoft Intune
7 11 (0.62%) Nagios
8 7 (0.39%) ZABBIX
9 6 (0.34%) Casper Suite
9 6 (0.34%) vRealize
10 5 (0.28%) Backup Exec
10 5 (0.28%) WSUS
11 4 (0.23%) BladeLogic
11 4 (0.23%) Cisco CUCM
11 4 (0.23%) Icinga
11 4 (0.23%) ServiceCenter
12 3 (0.17%) Opsview
Vendors
1 429 (24.18%) Microsoft
2 268 (15.11%) ServiceNow
3 145 (8.17%) VMware
4 124 (6.99%) Cisco
5 121 (6.82%) Remedy
6 101 (5.69%) Oracle
7 80 (4.51%) HP
8 67 (3.78%) Juniper
8 67 (3.78%) SAP
9 57 (3.21%) BMC
10 55 (3.10%) Citrix
11 52 (2.93%) NetApp
12 49 (2.76%) Cadence
13 41 (2.31%) Red Hat
14 37 (2.09%) Dell
15 35 (1.97%) Palo Alto
16 32 (1.80%) Apple
17 28 (1.58%) SolarWinds
18 24 (1.35%) Salesforce.com
19 21 (1.18%) Tableau
London
Maclean Moore Consulting
Salary: From £50,000 to £70,000 per annum Bonus, Pension, Healthcare, Life Cov
Posted: 13 hours ago
Southampton, Hampshire
Sanderson
Salary: £90000 - £95000 per annum + excellent benefits
Posted: 23 hours ago
Hampshire
Redrock Consulting Ltd
Salary: £90000 - £110000 per annum + Excellent Benefits + Bonus
Posted: Yesterday
London
First Point
Salary: £45000.00 - £55000.00 per annum + Bonus + Benefits
Posted: 19 hours ago
Milton Keynes, Buckinghamshire
Crimson Ltd
Salary: £30000 - £35000 per annum + pension, healthcare, car allowance
Posted: 17 hours ago
London
First Point
Salary: £45000.00 - £55000.00 per annum + Bonus + Benefits
Posted: 20 hours ago
Manchester, Lancashire
GCI Com
Salary: Competitive
Posted: 18 hours ago
South West London
Pro-Quest Resourcing Ltd
Salary: £40000 - £75000 Per Annum
Posted: 2 days ago
City, London
Harris Global
Salary: From £48,000 to £52,000 per annum + bonus and benefits
Posted: Yesterday
North London
Pro-Quest Resourcing Ltd
Salary: £50000 - £90000 Per Annum £50,000 - £90,000 + Benefits + Flexitime + P
Posted: 3 days ago
City, London
I3
Salary: £70000 - £75000 per annum + bonus + benefits
Posted: 3 days ago
London
Lorien Resourcing
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 4 days ago
London
Ping IT Recruitment ltd
Salary: Excellent Director level Salary, Bonus and Benefits
Posted: 2 days ago
London
EXCELerate
Salary: From £60,000 to £80,000 per annum Plus Bonus and Corporate Benefits
Posted: 3 days ago
Leeds, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 - £40000.00 per annum
Posted: Yesterday
Bradford, West Yorkshire
Fruition IT Resources Limited
Salary: £30000 - £35000 per annum + Excellent Benefits + Bonus
Posted: 5 days ago
West London
Energon People
Salary: £40000.00 - £45000 per annum + Amazing Package
Posted: 3 days ago
Leeds, West Yorkshire
Lorien Resourcing
Salary: £45000 - £50000 per annum + Bonus + Pension + Health care
Posted: 3 days ago
Hinckley, Leicestershire
Sopra Steria Recruitment
Salary: From £45,000 to £55,000 per annum
Posted: 2 days ago
Coventry, West Midlands (County)
Harvey Nash plc
Salary: £45000 - £50000 per annum + 38 days holiday + bank + pension
Posted: 4 days ago
South West London
Pro-Quest Resourcing Ltd
Salary: £50000 - £80000 Per Annum 50-80K
Posted: 2 days ago
Banbury, Oxfordshire
Spring Technology
Salary: £20000.00 - £25000.00 per annum
Posted: 4 days ago
Birmingham, West Midlands (County)
ANSON MCCADE
Salary: £60,000 - £75,000
Posted: Yesterday
City, London
ANSON MCCADE
Salary: £60,000 - £75,000
Posted: Yesterday
Gloucester, Gloucestershire
ANSON MCCADE
Salary: £60,000 - £75,000
Posted: Yesterday
Leeds, West Yorkshire
ANSON MCCADE
Salary: £60,000 - £75,000
Posted: Yesterday
Greater Manchester
ANSON MCCADE
Salary: £60,000 - £75,000
Posted: Yesterday
Gloucester, Gloucestershire
FT Select
Salary: £19,000 per annum + 25% shift allowance + company benefits
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Nigel Wright Consultancy
Salary: c. £45,000 plus benefits
Posted: 3 days ago
West London
Opus Resourcing Ltd
Salary: £40000 - £58500 per annum + 10% bonus and benefits
Posted: 3 days ago