The table below looks at the statistics for ITSM skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 26 June 2016 with a comparison to the same period over the previous 2 years.

3 months to
26 Jun 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 354 388 390
Rank change year-on-year
+34 +2
Permanent jobs citing ITSM 825 825 864
As % of all permanent IT jobs located in the UK 0.85% 0.74% 0.72%
As % of the Processes & Methodologies category 0.97% 0.86% 0.84%
Number of salaries quoted 673 608 694
Median salary £45,000 £45,000 £50,000
Median salary % change year-on-year
- -10.00%
90% offered a salary of more than £28,000 £26,250 £28,000
10% offered a salary of more than £75,000 £67,500 £72,500
UK excluding London median salary £42,500 £42,500 £45,000
% change year-on-year
- -5.55%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
85293 96198 103096
As % of all permanent IT jobs located in the UK 87.88% 86.80% 85.47%
Number of salaries quoted 71323 78610 83495
Median salary £50,000 £50,000 £48,000
Median salary % change year-on-year
- +4.16%
90% offered a salary of more than £32,500 £32,000 £31,500
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend

The demand trend of job ads citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 26 June 2016 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 26 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +35 766 £47,500 +5.55% 90
London +85 322 £53,250 - 38
South East -45 136 £47,500 +11.76% 19
City of London +50 67 £61,250 +11.36% 13
West Midlands +6 64 £39,750 +0.63% 2
North West +40 60 £42,500 -10.52% 9
East of England +52 58 £48,500 +7.77% 6
East Midlands +21 56 £42,091 +1.00% 7
Surrey +7 51 £50,000 +33.33% 5
South West -17 46 £37,500 -16.66% 6
Berkshire -11 39 £50,000 -3.38% 5
Birmingham +6 37 £50,000 +9.89%
Scotland +19 36 £41,250 +7.14% 7
Manchester +14 31 £42,500 -10.52% 6
Edinburgh +30 26 £41,250 +7.14% 7
Yorkshire +31 22 £45,000 +5.88% 2
Cambridgeshire +15 22 £48,500 -5.36% 2
West Yorkshire +23 20 £45,000 -2.17% 2
Leeds +28 19 £45,000 -2.17%
Bristol +23 19 £23,000 -63.20% 3
Hampshire +9 19 £32,500 -42.73% 2
Egham +52 18 £55,000 - 2
Northamptonshire +18 17 £60,000 +185.71%
Cheshire +38 16 £30,000 -14.28% 1
Northampton +22 16 £60,000 +189.15%
Essex +20 16 £61,500 +44.70% 1
Kingston Upon Thames - 16 £40,673 -
Hertfordshire +27 15 £43,750 -15.45% 2
Nottinghamshire +14 14 £33,000 -20.81% 7
Wales +4 14 £28,500 -40.00% 3

ITSM
Top 30 Related IT Skills

For the 6 months to 26 June 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITSM.

1 1362 (72.22%) ITIL
2 1263 (66.97%) Service Management
3 442 (23.44%) Finance
4 440 (23.33%) Service Delivery
5 371 (19.67%) Microsoft
6 364 (19.30%) Windows
7 310 (16.44%) Change Management
8 309 (16.38%) Project Management
9 289 (15.32%) ITIL V3
10 282 (14.95%) Degree
11 272 (14.42%) ServiceNow
12 255 (13.52%) Remedy
12 255 (13.52%) Remedy ITSM
13 249 (13.20%) SLA
14 220 (11.66%) Analytical Skills
15 214 (11.35%) Active Directory
16 212 (11.24%) Incident Management
17 211 (11.19%) SQL
18 185 (9.81%) MS Excel
19 179 (9.49%) Problem Management
20 177 (9.38%) SQL Server
20 177 (9.38%) Management Information System
21 176 (9.33%) MS Office
22 174 (9.23%) PRINCE2
23 172 (9.12%) Linux
23 172 (9.12%) Data Centre
24 170 (9.01%) Stakeholder Management
25 168 (8.91%) Oracle
26 144 (7.64%) BMC
27 137 (7.26%) VMware

ITSM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 93 (4.93%) MS Exchange
2 72 (3.82%) SharePoint
3 53 (2.81%) IIS
4 37 (1.96%) Exchange Server 2010
5 32 (1.70%) WordPress
6 24 (1.27%) Apache
7 16 (0.85%) Tomcat
8 12 (0.64%) SharePoint 2010
9 10 (0.53%) Exchange Server 2013
9 10 (0.53%) WebSphere
10 9 (0.48%) Blackberry Enterprise Server
10 9 (0.48%) CMS
10 9 (0.48%) Confluence
11 8 (0.42%) Exchange Server 2007
11 8 (0.42%) WebLogic
12 7 (0.37%) iPlanet
12 7 (0.37%) nginx
13 6 (0.32%) GlassFish
13 6 (0.32%) NetWeaver
14 5 (0.27%) OpenROAD
Applications
1 185 (9.81%) MS Excel
2 176 (9.33%) MS Office
3 51 (2.70%) MS PowerPoint
4 29 (1.54%) MS Visio
5 22 (1.17%) MS Project
6 3 (0.16%) InfoPath
Business Applications
1 255 (13.52%) Remedy ITSM
2 17 (0.90%) Dynamics CRM
3 15 (0.80%) SAP Oil and Gas
4 14 (0.74%) Remedy AR System
5 10 (0.53%) assyst
5 10 (0.53%) Oracle Applications
6 5 (0.27%) Dynamics AX
6 5 (0.27%) Oracle BPM
6 5 (0.27%) SAP GRC
6 5 (0.27%) SAP R/3
6 5 (0.27%) SAP SRM
7 4 (0.21%) Oracle ERP
8 3 (0.16%) MetaTrader
8 3 (0.16%) Oracle Payroll
8 3 (0.16%) Sage CRM
9 2 (0.11%) Dynamics NAV
9 2 (0.11%) Eloqua
10 1 (0.053%) Oracle EBS R12
10 1 (0.053%) SAP CRM
10 1 (0.053%) SAP ERP
Cloud Services
1 111 (5.89%) SaaS
2 57 (3.02%) Office 365
3 43 (2.28%) Microsoft Azure
4 33 (1.75%) Amazon AWS
5 29 (1.54%) PaaS
6 19 (1.01%) IaaS
7 16 (0.85%) Cloud Computing
8 5 (0.27%) iTunes
9 3 (0.16%) Google Apps
10 1 (0.053%) Amazon CloudWatch
10 1 (0.053%) Amazon EC2
10 1 (0.053%) Amazon ELB
10 1 (0.053%) Amazon Glacier
10 1 (0.053%) Amazon S3
10 1 (0.053%) Bluemix
10 1 (0.053%) CloudFront
10 1 (0.053%) OpenShift
10 1 (0.053%) Route 53
10 1 (0.053%) Virtual Private Cloud
Communications & Networking
1 88 (4.67%) Firewall
2 87 (4.61%) LAN
3 75 (3.98%) WAN
4 59 (3.13%) SAN
5 53 (2.81%) DNS
6 45 (2.39%) TCP/IP
7 42 (2.23%) Intranet
7 42 (2.23%) VPN
8 39 (2.07%) SMS
9 37 (1.96%) Internet
10 35 (1.86%) IPv4
11 25 (1.33%) VoIP
12 23 (1.22%) HTTP
13 22 (1.17%) SNMP
14 21 (1.11%) SSL
15 20 (1.06%) LDAP
16 18 (0.95%) DHCP
16 18 (0.95%) WLAN
17 17 (0.90%) Unified Communications
17 17 (0.90%) Wi-Fi
Database & Business Intelligence
1 177 (9.38%) SQL Server
2 72 (3.82%) SQL Server Reporting Services
3 62 (3.29%) Relational Database
4 40 (2.12%) MySQL
5 34 (1.80%) Oracle Database
6 28 (1.48%) Data Warehouse
7 26 (1.38%) SQL Server Integration Services
8 24 (1.27%) Oracle Reports
9 21 (1.11%) SQL Server 2008
10 19 (1.01%) Big Data
10 19 (1.01%) MongoDB
11 18 (0.95%) Oracle Database 11g
12 14 (0.74%) Apache Cassandra
13 13 (0.69%) BusinessObjects
13 13 (0.69%) Crystal Reports
13 13 (0.69%) Oracle Database 10g
13 13 (0.69%) Oracle Database 12c
14 12 (0.64%) Oracle9i Database
14 12 (0.64%) SQL Server 2012
15 9 (0.48%) RDBMS
Development Applications
1 17 (0.90%) JIRA
2 12 (0.64%) Git (software)
2 12 (0.64%) Team Foundation Server
3 8 (0.42%) Jenkins
4 6 (0.32%) Ant
4 6 (0.32%) MSI
4 6 (0.32%) Subversion
4 6 (0.32%) Visual Studio
5 4 (0.21%) InstallShield
5 4 (0.21%) WinDbg
6 3 (0.16%) ClearCase
6 3 (0.16%) Eclipse
6 3 (0.16%) Hudson
6 3 (0.16%) JUnit
6 3 (0.16%) Mercurial
6 3 (0.16%) NetBeans
6 3 (0.16%) NUnit
6 3 (0.16%) Oracle Forms
6 3 (0.16%) PeopleTools
7 2 (0.11%) WiX
General
1 442 (23.44%) Finance
2 126 (6.68%) Banking
3 104 (5.51%) Telecoms
4 85 (4.51%) Retail
5 69 (3.66%) Marketing
6 48 (2.55%) Manufacturing
7 47 (2.49%) Law
8 29 (1.54%) Legal
9 22 (1.17%) Back Office
10 17 (0.90%) Investment Banking
11 14 (0.74%) Billing
11 14 (0.74%) Electronics
12 9 (0.48%) Aerospace
13 8 (0.42%) Advertising
14 7 (0.37%) Financial Institution
14 7 (0.37%) Front Office
14 7 (0.37%) Publishing
14 7 (0.37%) Retail Banking
15 6 (0.32%) Games
15 6 (0.32%) Welsh Language
Job Titles
1 342 (18.13%) Analyst
2 274 (14.53%) Service Manager
3 238 (12.62%) Consultant
4 206 (10.92%) IT Manager
5 147 (7.79%) IT Services Manager
6 119 (6.31%) Support Analyst
7 116 (6.15%) Service Analyst
8 110 (5.83%) Delivery Manager
9 104 (5.51%) Services Delivery Manager
10 98 (5.20%) ITSM Consultant
11 95 (5.04%) Applications Support
12 86 (4.56%) Architect
13 83 (4.40%) ITIL Manager
13 83 (4.40%) Project Manager
14 78 (4.14%) Developer
15 70 (3.71%) Support Engineer
16 68 (3.61%) Applications Support Analyst
17 67 (3.55%) ServiceNow Consultant
18 65 (3.45%) ITIL Service Manager
19 60 (3.18%) Junior
Libraries, Frameworks & Software Standards
1 127 (6.73%) HTML
2 122 (6.47%) XML
3 115 (6.10%) Web Services
4 89 (4.72%) CSS
5 84 (4.45%) .NET
6 39 (2.07%) Flash
7 30 (1.59%) Middleware
8 27 (1.43%) .NET Framework
8 27 (1.43%) ASP.NET
9 21 (1.11%) AngularJS
10 18 (0.95%) EDIFACT
10 18 (0.95%) LAMP
11 17 (0.90%) SOAP
12 16 (0.85%) XSLT
13 15 (0.80%) HTML5
13 15 (0.80%) JSON
14 14 (0.74%) SAP PI
15 12 (0.64%) EDI
15 12 (0.64%) FIX Protocol
16 11 (0.58%) Ruby on Rails
Miscellaneous
1 220 (11.66%) Analytical Skills
2 177 (9.38%) Management Information System
3 172 (9.12%) Data Centre
4 79 (4.19%) CMDB
5 62 (3.29%) Statistics
6 53 (2.81%) Computer Science
7 33 (1.75%) Replication
8 32 (1.70%) Enterprise Software
8 32 (1.70%) Virtual Team
9 29 (1.54%) Fat Client
9 29 (1.54%) Thin Client
10 27 (1.43%) Blackberry
11 20 (1.06%) PMI
12 19 (1.01%) Private Cloud
13 16 (0.85%) Data Protection Act
13 16 (0.85%) Driving Licence
14 15 (0.80%) Fintech
15 14 (0.74%) Smart Meter
15 14 (0.74%) Visualisation
16 13 (0.69%) FMCG
Operating Systems
1 364 (19.30%) Windows
2 172 (9.12%) Linux
3 136 (7.21%) Windows Server
4 105 (5.57%) Unix
5 74 (3.92%) Windows 7
6 67 (3.55%) Windows Server 2008
7 49 (2.60%) Windows Server 2012
8 39 (2.07%) Red Hat Enterprise Linux
9 36 (1.91%) CentOS
10 34 (1.80%) Windows Server 2003
11 25 (1.33%) AIX
12 24 (1.27%) Solaris
13 18 (0.95%) SUSE
14 16 (0.85%) Oracle Linux
14 16 (0.85%) SUSE Linux Enterprise Server
14 16 (0.85%) Windows 8
15 12 (0.64%) Android
16 11 (0.58%) Windows 10
17 10 (0.53%) Windows XP
18 7 (0.37%) HPUX
Processes & Methodologies
1 1362 (72.22%) ITIL
2 1263 (66.97%) Service Management
3 440 (23.33%) Service Delivery
4 310 (16.44%) Change Management
5 309 (16.38%) Project Management
6 289 (15.32%) ITIL V3
7 212 (11.24%) Incident Management
8 179 (9.49%) Problem Management
9 174 (9.23%) PRINCE2
10 170 (9.01%) Stakeholder Management
11 128 (6.79%) Continuous Improvement
12 122 (6.47%) Service Design
13 118 (6.26%) Agile Software Development
14 112 (5.94%) Mentoring
15 104 (5.51%) Process Improvement
16 101 (5.36%) Performance Management
17 94 (4.98%) CRM
18 88 (4.67%) Business Development
19 84 (4.45%) Information Security
20 83 (4.40%) Asset Management
Programming Languages
1 211 (11.19%) SQL
2 126 (6.68%) JavaScript
3 89 (4.72%) Java
4 73 (3.87%) PowerShell
5 66 (3.50%) C#
6 63 (3.34%) Perl
7 42 (2.23%) T-SQL
8 37 (1.96%) Python
9 36 (1.91%) PL/SQL
10 29 (1.54%) Shell Script
11 28 (1.48%) Bash Shell
12 23 (1.22%) C
13 17 (0.90%) Ruby
14 13 (0.69%) PHP
14 13 (0.69%) XPath
15 11 (0.58%) VB
15 11 (0.58%) VBScript
16 10 (0.53%) ABAP
17 8 (0.42%) C++
17 8 (0.42%) XQuery
Qualifications
1 282 (14.95%) Degree
2 128 (6.79%) ITIL Certification
3 98 (5.20%) Security Cleared
4 83 (4.40%) SC Cleared
5 59 (3.13%) CISSP
5 59 (3.13%) ISEB
6 54 (2.86%) Microsoft Certification
7 34 (1.80%) MCSE
8 29 (1.54%) DV Cleared
9 27 (1.43%) Cisco Certification
10 26 (1.38%) CISM
11 22 (1.17%) CCNA
11 22 (1.17%) MCSA
11 22 (1.17%) PMI Certification
12 20 (1.06%) CEH
13 19 (1.01%) PRINCE2 Practitioner
14 16 (0.85%) ITIL Foundation Certificate
14 16 (0.85%) SANS
15 14 (0.74%) MCP
15 14 (0.74%) PRINCE2 Certification
Quality Assurance & Compliance
1 249 (13.20%) SLA
2 76 (4.03%) QA
3 61 (3.23%) ISO/IEC 27001
4 56 (2.97%) COBIT
5 22 (1.17%) PCI DSS
6 20 (1.06%) ISO 9001
7 19 (1.01%) Data Quality
8 17 (0.90%) ISO/IEC 20000
9 11 (0.58%) SAS 70
10 8 (0.42%) PMBOK
11 7 (0.37%) ISO22301
11 7 (0.37%) Sarbanes-Oxley
12 5 (0.27%) RosettaNet
13 4 (0.21%) ISO 9000
14 2 (0.11%) ISO19770
14 2 (0.11%) SEPA
15 1 (0.053%) Government Security Classifications
15 1 (0.053%) GPG13
15 1 (0.053%) ISO27002
15 1 (0.053%) P3O
System Software
1 214 (11.35%) Active Directory
2 106 (5.62%) VMware Infrastructure
3 35 (1.86%) XenDesktop
4 34 (1.80%) vSphere
5 23 (1.22%) XenApp
6 17 (0.90%) XenServer
7 16 (0.85%) Virtual Machines
7 16 (0.85%) VMware ESX
8 13 (0.69%) Firmware
8 13 (0.69%) Hyper-V
8 13 (0.69%) Oracle RAC
9 11 (0.58%) NFS
9 11 (0.58%) Oracle Clusterware
10 9 (0.48%) Terminal Services
10 9 (0.48%) Veritas Cluster Server
11 7 (0.37%) Snort
11 7 (0.37%) VMware ESXi
12 6 (0.32%) Docker
13 5 (0.27%) Microsoft App-V
14 3 (0.16%) Squid
Systems Management
1 38 (2.01%) SCCM
2 17 (0.90%) Puppet
3 14 (0.74%) Tivoli Storage Manager
4 13 (0.69%) Nagios
4 13 (0.69%) RSA enVision
4 13 (0.69%) vRealize
5 12 (0.64%) Data Guard
5 12 (0.64%) Oracle RMAN
6 11 (0.58%) Oracle Flashback
6 11 (0.58%) Oracle Statspack
6 11 (0.58%) SCOM
6 11 (0.58%) WMI
7 8 (0.42%) ZABBIX
8 7 (0.37%) Ansible
8 7 (0.37%) Unicenter
9 6 (0.32%) HP Quality Center
9 6 (0.32%) Opsview
9 6 (0.32%) Systems Management Server (SMS)
10 5 (0.27%) HP Data Protector
10 5 (0.27%) WSUS
Vendors
1 371 (19.67%) Microsoft
2 272 (14.42%) ServiceNow
3 255 (13.52%) Remedy
4 168 (8.91%) Oracle
5 144 (7.64%) BMC
6 137 (7.26%) VMware
7 130 (6.89%) Cisco
8 105 (5.57%) Citrix
9 92 (4.88%) HP
10 79 (4.19%) SAP
11 71 (3.76%) Red Hat
12 67 (3.55%) IBM
13 46 (2.44%) Cadence
14 44 (2.33%) NetApp
15 43 (2.28%) CheckPoint
16 42 (2.23%) CA
17 41 (2.17%) Dell
18 34 (1.80%) SolarWinds
19 28 (1.48%) LANDesk
20 23 (1.22%) Juniper
London
Harrington Starr
Salary: £65000 - £75000 per annum + bonus, benefits + training
Posted: Yesterday
London
Etech Partners
Salary: Up to £55,000 per annum + Benefits
Posted: 2 days ago
City, London
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 2 days ago
Merseyside
McGregor Boyall
Salary: £40000 - £50000 per annum
Posted: 4 days ago
Maidenhead, Berkshire
Adalta Recruitment Solutions
Salary: £25000 per annum + Excellent benefits
Posted: 4 days ago
Gloucester, Gloucestershire
Harvey Nash plc
Salary: £20000 - £22000 per annum + 5% shift allowance
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 55-65k
Posted: 2 days ago
Guildford, Surrey
ANSON MCCADE
Salary: £50,000 - £55,000
Posted: 3 days ago
West Midlands
Reed Technology
Salary: £28000 - £40000 per annum
Posted: 6 days ago
Chorley, Lancashire
Verticality Ltd
Salary: Salary £30-40k DOE + Extensive benefits
Posted: 3 days ago
London
Harrington Starr
Salary: £30000 - £35000 per annum + bonus, benefits + training
Posted: Yesterday
London
onezeero.
Salary: £40000 - £45000 per annum + Guaranteed Bonus
Posted: 3 days ago
Swansea, West Glamorgan
Pro-Quest Resourcing Ltd
Salary: £40000 - £60000 Per Annum + 15% Bonus + Pension + BUPA + Training + C
Posted: 4 days ago
Bradford, West Yorkshire
Fruition IT Resources Limited
Salary: £55000 - £65000 per annum + £5k Car + 16% Pension + Benefits
Posted: 3 days ago
London
set2recruit
Salary: Up to £45,000 per annum
Posted: 3 days ago
Bristol, Avon
Pro-Quest Resourcing Ltd
Salary: £40000 - £65000 Per Annum + 15% Bonus + Pension + BUPA + Training + C
Posted: 4 days ago
Manchester, Lancashire
Uniting Ambition
Salary: £25k - 30k per year
Posted: 5 days ago
Bristol, Avon
NHS Blood And Transplant
Salary: From £56,104 to £68,484 per annum
Posted: 4 days ago
Hereford, Herefordshire
Herefordshire Housing
Salary: From £19,930 to £21,942 per annum
Posted: 3 days ago
Central London / West End
Pesaro
Salary: From £70,000 to £75,000 per annum Car + Bonus + Pension + 25 days Leav
Posted: 3 days ago
Nottingham, Nottinghamshire
Senitor Associates
Salary: £31000 - £35000 per annum + Benefits + Great Company
Posted: 4 days ago
Nottingham, Nottinghamshire
Senitor Associates
Salary: £31000 - £35000 per annum + Benefits + Great Company
Posted: 4 days ago
South East
Global Technology Solutions Ltd
Salary: £60000 - £80000 per annum + bonus+ben
Posted: 4 days ago
Bath, Avon
Harvey Nash plc
Salary: £38000 - £42000 per annum + Great Pension + other Bens
Posted: 5 days ago
London
Experis Ltd
Salary: £65000.00 - £75000.00 per annum + Benefits
Posted: 2 days ago
City, London
Energon People
Salary: £80000.00 - £100000 per annum + amazing benefits
Posted: 6 days ago
Huntingdon, Cambridgeshire
Senitor Associates
Salary: £35000 - £45000 per annum + Bonus + Benefits
Posted: 2 days ago
London
EY
Salary: Competitive
Posted: 3 days ago
Egham, Surrey
Parham Consulting
Salary: Up to £80,000 per annum Maximum £80,000 plus up to 20% bonus, shares a
Posted: 2 days ago
Nottingham, Nottinghamshire
Nottingham City Council
Salary: £31,288 per annum + flexi time, fantastic pension and other benefits
Posted: 4 days ago