The table below looks at the statistics for ITSM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 346 371 461
Rank change year-on-year
+25 +90
Permanent jobs citing ITSM 883 819 534
As % of all permanent IT jobs located in the UK 0.81% 0.70% 0.49%
As % of the Processes & Methodologies category 0.95% 0.85% 0.61%
Number of salaries quoted 676 652 436
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £25,000 £26,250 £27,500
10% offered a salary of more than £70,000 £72,500 £70,000
UK excluding London average salary £42,500 £42,500 £42,500

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92664 96389 87884
As % of all permanent IT jobs located in the UK 84.86% 82.75% 81.05%
Number of salaries quoted 75930 77539 71844
Average salary £50,000 £48,000 £47,500
Average salary % change year-on-year
+4.16% +1.05%
90% offered a salary of more than £32,500 £31,500 £30,000
10% offered a salary of more than £75,000 £72,500 £72,500
UK excluding London average salary £45,000 £42,500 £41,000
% change year-on-year
+5.88% +3.65%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 4 August 2015 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 806 £45,000 - 125
London 0 303 £52,500 +5.00% 49
South East +18 207 £42,500 +7.59% 30
Surrey +13 82 £37,500 +18.11% 11
South West +6 79 £45,000 +5.88% 11
City of London +18 65 £57,500 -4.16% 15
Berkshire +14 59 £42,500 +13.33% 8
East of England +20 54 £47,500 +13.77% 9
East Midlands +23 46 £41,674 +3.08% 2
North West +20 39 £42,500 -39.28% 9
Scotland +25 36 £38,000 +3.40% 5
West Midlands -10 33 £35,750 -40.41% 5
Woking +18 31 £42,500 +25.92% 2
Wiltshire 0 31 £45,688 +7.50% 3
Yorkshire -41 30 £46,250 +6.32% 4
Hertfordshire +19 29 £47,000 -6.00% 7
West Yorkshire -30 26 £46,500 +4.49% 3
Manchester +25 25 £43,000 -6.52% 6
Birmingham -7 24 £37,250 -37.91% 4
Northamptonshire +22 22 £26,750 -4.46% 1
Reading +12 22 £31,500 -42.72% 5
Edinburgh +18 21 £38,500 +10.00% 3
Hampshire -1 20 £42,000 -9.67% 6
West Sussex -9 20 £42,500 -5.55% 1
Swindon +2 16 £46,688 +9.85% 3
Bristol -14 16 £57,500 +40.24% 2
Leeds -26 16 £46,500 +4.49% 2
Gloucestershire +3 15 £27,000 -44.32% 1
Guildford +10 14 £27,500 +17.02% 2
Gloucester - 14 £27,000 - 1

ITSM
Top 30 Related IT Skills

For the 6 months to 4 August 2015, IT jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1318 (75.10%) ITIL
2 1306 (74.42%) Service Management
3 380 (21.65%) Microsoft
4 374 (21.31%) Windows
5 344 (19.60%) Service Delivery
5 344 (19.60%) Project Management
6 341 (19.43%) Degree
7 297 (16.92%) Finance
8 244 (13.90%) Analytical Skills
9 240 (13.68%) SLA
10 234 (13.33%) PRINCE2
11 229 (13.05%) Incident Management
12 216 (12.31%) Problem Management
13 211 (12.02%) Active Directory
14 203 (11.57%) VMware
15 199 (11.34%) SQL Server
15 199 (11.34%) Change Management
16 195 (11.11%) Management Information System
17 193 (11.00%) MS Office
18 188 (10.71%) SQL
19 187 (10.66%) MS Excel
20 181 (10.31%) Remedy
20 181 (10.31%) Remedy ITSM
21 164 (9.34%) Agile Software Development
22 162 (9.23%) Security Cleared
22 162 (9.23%) ServiceNow
23 149 (8.49%) ITIL Certification
24 145 (8.26%) VMware Infrastructure
25 143 (8.15%) Oracle
26 140 (7.98%) Cisco

ITSM
Top Related IT Skills by Category

For the 6 months to 4 August 2015, IT jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 114 (6.50%) SharePoint
2 82 (4.67%) MS Exchange
3 53 (3.02%) Lync
4 50 (2.85%) IIS
5 32 (1.82%) Exchange Server 2010
6 31 (1.77%) WebSphere
7 26 (1.48%) JBoss
8 22 (1.25%) Tomcat
9 16 (0.91%) Exchange Server 2013
10 15 (0.85%) Apache
11 13 (0.74%) Blackberry Enterprise Server
12 12 (0.68%) IBM Notes
13 11 (0.63%) Exchange Server 2007
14 10 (0.57%) CMS
15 9 (0.51%) SharePoint 2010
16 8 (0.46%) BizTalk Server
17 6 (0.34%) SharePoint Server
18 5 (0.28%) SAS
19 4 (0.23%) Drupal
19 4 (0.23%) Apache Spark
Applications
1 193 (11.00%) MS Office
2 187 (10.66%) MS Excel
3 38 (2.17%) MS PowerPoint
4 26 (1.48%) MS Visio
5 14 (0.80%) MS Project
6 5 (0.28%) Acrobat
6 5 (0.28%) Spreadsheet
7 3 (0.17%) ProjectWise
8 2 (0.11%) SPSS
Business Applications
1 181 (10.31%) Remedy ITSM
2 27 (1.54%) assyst
3 14 (0.80%) Primavera
4 12 (0.68%) Summit
5 11 (0.63%) Maximo
5 11 (0.63%) SAP SRM
6 6 (0.34%) SAP ERP
6 6 (0.34%) Oracle Applications
6 6 (0.34%) SAP CRM
7 5 (0.28%) Dynamics CRM
8 4 (0.23%) SAP PM
8 4 (0.23%) Dynamics GP
8 4 (0.23%) Remedy AR System
8 4 (0.23%) Aareon QL
9 3 (0.17%) Infor M3
9 3 (0.17%) Movex
10 2 (0.11%) Oracle ERP
10 2 (0.11%) Dynamics AX
10 2 (0.11%) Oracle 11i
10 2 (0.11%) SAP IS-U
Cloud Services
1 56 (3.19%) SaaS
2 50 (2.85%) Office 365
3 24 (1.37%) Amazon AWS
4 23 (1.31%) Microsoft Azure
5 13 (0.74%) Cloud Computing
6 9 (0.51%) IaaS
7 7 (0.40%) PaaS
8 6 (0.34%) Google Cloud Platform
9 2 (0.11%) Google Drive
10 1 (0.057%) Azure Active Directory
Communications & Networking
1 104 (5.93%) Firewall
2 82 (4.67%) TCP/IP
3 79 (4.50%) VPN
4 56 (3.19%) LAN
5 55 (3.13%) WAN
6 42 (2.39%) DNS
7 41 (2.34%) MPLS
8 37 (2.11%) SSL
9 30 (1.71%) LDAP
10 29 (1.65%) FTP
10 29 (1.65%) BGP
10 29 (1.65%) EIGRP
11 27 (1.54%) DHCP
12 26 (1.48%) OSPF
13 24 (1.37%) SAN
14 23 (1.31%) Internet
14 23 (1.31%) HTTP
14 23 (1.31%) Cisco ASA
15 22 (1.25%) VoIP
16 15 (0.85%) Ethernet
Database & Business Intelligence
1 199 (11.34%) SQL Server
2 39 (2.22%) SQL Server Reporting Services
3 38 (2.17%) Relational Database
4 35 (1.99%) MySQL
5 29 (1.65%) Oracle Database
6 27 (1.54%) SQL Server Integration Services
7 23 (1.31%) Big Data
8 22 (1.25%) SQL Server 2008
8 22 (1.25%) RDBMS
9 19 (1.08%) BusinessObjects
10 13 (0.74%) Oracle Database 11g
11 12 (0.68%) Data Warehouse
11 12 (0.68%) SQL Server 2012
12 10 (0.57%) SQL Server Analysis Services
13 9 (0.51%) QlikView
13 9 (0.51%) Data Mining
14 6 (0.34%) Oracle BI EE
15 5 (0.28%) Hadoop
15 5 (0.28%) SQL Server 2005
15 5 (0.28%) Oracle Database 10g
Development Applications
1 18 (1.03%) Subversion
1 18 (1.03%) Maven
2 17 (0.97%) Git (software)
2 17 (0.97%) Jenkins
3 14 (0.80%) Visual Studio
4 11 (0.63%) Hudson
5 8 (0.46%) Team Foundation Server
6 7 (0.40%) JIRA
7 4 (0.23%) LoadRunner
7 4 (0.23%) MSI
7 4 (0.23%) Selenium
7 4 (0.23%) Ant
7 4 (0.23%) SonarQube
8 2 (0.11%) VSS/SourceSafe
8 2 (0.11%) InstallShield
8 2 (0.11%) Oracle APEX
9 1 (0.057%) AdminStudio
9 1 (0.057%) TestDirector
9 1 (0.057%) Atlassian Bamboo
9 1 (0.057%) Talend Open Studio
General
1 297 (16.92%) Finance
2 85 (4.84%) Law
3 77 (4.39%) Manufacturing
4 66 (3.76%) Banking
5 60 (3.42%) Telecoms
6 49 (2.79%) German Language
7 47 (2.68%) Retail
8 45 (2.56%) Marketing
9 36 (2.05%) Advertising
10 26 (1.48%) Legal
11 23 (1.31%) Back Office
12 22 (1.25%) French Language
13 16 (0.91%) Electronics
14 15 (0.85%) Investment Banking
15 14 (0.80%) Welsh Language
15 14 (0.80%) Front Office
16 12 (0.68%) Pharmaceutical
16 12 (0.68%) Billing
17 9 (0.51%) Local Government
18 8 (0.46%) Aerospace
Job Titles
1 336 (19.15%) Analyst
2 239 (13.62%) Service Manager
3 163 (9.29%) Consultant
4 102 (5.81%) Delivery Manager
5 97 (5.53%) Developer
6 95 (5.41%) Service Analyst
7 89 (5.07%) Services Delivery Manager
8 84 (4.79%) Support Analyst
9 75 (4.27%) Transition Manager
10 72 (4.10%) Architect
11 68 (3.87%) Technical Consultant
12 65 (3.70%) Service Desk Analyst
13 56 (3.19%) Applications Support
14 46 (2.62%) Administrator
15 45 (2.56%) Operations Manager
16 43 (2.45%) Team Leader
16 43 (2.45%) Support Engineer
16 43 (2.45%) Project Manager
17 42 (2.39%) ITSM Consultant
18 40 (2.28%) IT Services Manager
Libraries, Frameworks & Software Standards
1 103 (5.87%) HTML
1 103 (5.87%) .NET
2 89 (5.07%) Web Services
3 72 (4.10%) CSS
4 64 (3.65%) XML
5 44 (2.51%) ASP.NET
6 33 (1.88%) SOAP
7 31 (1.77%) jQuery
8 25 (1.42%) JSP
8 25 (1.42%) Java EE
9 23 (1.31%) Servlets
10 22 (1.25%) .NET Framework
11 20 (1.14%) EJB 3.0
11 20 (1.14%) EJB
11 20 (1.14%) JMS
11 20 (1.14%) Ajax
11 20 (1.14%) Middleware
12 19 (1.08%) CGI
13 18 (1.03%) Dojo
14 17 (0.97%) EDIFACT
Miscellaneous
1 244 (13.90%) Analytical Skills
2 195 (11.11%) Management Information System
3 117 (6.67%) Data Centre
4 94 (5.36%) Computer Science
5 81 (4.62%) CMDB
6 63 (3.59%) Life Science
7 37 (2.11%) GIS
8 32 (1.82%) Blackberry
9 28 (1.60%) Client/Server
10 27 (1.54%) Replication
11 22 (1.25%) Performance Metrics
12 21 (1.20%) Fat Client
12 21 (1.20%) Video Conferencing
12 21 (1.20%) Thin Client
12 21 (1.20%) Mathematics
12 21 (1.20%) Statistics
13 18 (1.03%) Enterprise Software
14 16 (0.91%) Visualisation
15 14 (0.80%) HP Storage
15 14 (0.80%) Mobile Computing
Operating Systems
1 374 (21.31%) Windows
2 128 (7.29%) Linux
3 81 (4.62%) Windows Server 2008
4 79 (4.50%) UNIX
5 73 (4.16%) Windows 7
6 59 (3.36%) Windows Server 2012
7 36 (2.05%) Windows Server 2003
8 31 (1.77%) Red Hat Enterprise Linux
9 28 (1.60%) Windows 8
10 26 (1.48%) Android
11 23 (1.31%) Windows XP
12 20 (1.14%) Solaris
13 16 (0.91%) AIX
14 11 (0.63%) Apple iOS
15 7 (0.40%) SUSE
16 6 (0.34%) Debian
16 6 (0.34%) Mac OS X
17 5 (0.28%) Mac OS
18 4 (0.23%) CentOS
18 4 (0.23%) Ubuntu
Processes & Methodologies
1 1318 (75.10%) ITIL
2 1306 (74.42%) Service Management
3 344 (19.60%) Service Delivery
3 344 (19.60%) Project Management
4 234 (13.33%) PRINCE2
5 229 (13.05%) Incident Management
6 216 (12.31%) Problem Management
7 199 (11.34%) Change Management
8 164 (9.34%) Agile Software Development
9 127 (7.24%) Configuration Management
10 110 (6.27%) ITIL V3
11 108 (6.15%) Continuous Improvement
12 104 (5.93%) Stakeholder Management
13 103 (5.87%) Release Management
14 98 (5.58%) Business Development
15 97 (5.53%) Asset Management
16 87 (4.96%) Risk Management
17 81 (4.62%) Root Cause Analysis
18 74 (4.22%) Business Analysis
19 70 (3.99%) Information Security
Programming Languages
1 188 (10.71%) SQL
2 111 (6.32%) JavaScript
3 92 (5.24%) Java
4 83 (4.73%) C#
5 59 (3.36%) C
6 28 (1.60%) PowerShell
7 27 (1.54%) T-SQL
8 23 (1.31%) Shell Script
8 23 (1.31%) PL/SQL
9 21 (1.20%) C++
10 13 (0.74%) XQuery
10 13 (0.74%) XPath
11 12 (0.68%) Perl
11 12 (0.68%) PHP
12 11 (0.63%) VBA
13 10 (0.57%) Python
14 9 (0.51%) VB
15 8 (0.46%) Fortran
16 6 (0.34%) R
17 4 (0.23%) VB.NET
Qualifications
1 341 (19.43%) Degree
2 162 (9.23%) Security Cleared
3 149 (8.49%) ITIL Certification
4 111 (6.32%) SC Cleared
5 81 (4.62%) ITIL Foundation Certificate
6 66 (3.76%) ISEB
7 52 (2.96%) Microsoft Certification
8 47 (2.68%) Cisco Certification
9 41 (2.34%) MCSE
10 39 (2.22%) CCNA
10 39 (2.22%) CISSP
11 36 (2.05%) DV Cleared
12 32 (1.82%) CISM
13 29 (1.65%) Six Sigma Green Belt
14 23 (1.31%) PRINCE2 Certification
15 22 (1.25%) CCNP
15 22 (1.25%) MCP
16 20 (1.14%) CISA
17 15 (0.85%) MCITP
18 14 (0.80%) PMI Certification
Quality Assurance & Compliance
1 240 (13.68%) SLA
2 46 (2.62%) ISO/IEC 27001
3 37 (2.11%) COBIT
4 36 (2.05%) QA
5 23 (1.31%) PCI DSS
6 20 (1.14%) Sarbanes-Oxley
7 16 (0.91%) ISO 9001
8 10 (0.57%) RosettaNet
9 9 (0.51%) PMBOK
10 8 (0.46%) ISO/IEC 20000
11 2 (0.11%) ISO 9000
11 2 (0.11%) Data Quality
12 1 (0.057%) GAMP
12 1 (0.057%) ISO 14001
System Software
1 211 (12.02%) Active Directory
2 145 (8.26%) VMware Infrastructure
3 42 (2.39%) XenApp
4 30 (1.71%) XenDesktop
5 23 (1.31%) Terminal Services
6 16 (0.91%) Microsoft App-V
7 13 (0.74%) vCloud
8 12 (0.68%) vSphere
8 12 (0.68%) Hyper-V
8 12 (0.68%) VMware ESX
8 12 (0.68%) VMware Workstation
9 7 (0.40%) Snort
9 7 (0.40%) Samba
10 6 (0.34%) Xen
11 5 (0.28%) Terminal Server
12 4 (0.23%) Firmware
12 4 (0.23%) Varnish
13 3 (0.17%) NLBS
14 2 (0.11%) Microsoft Virtual Server
14 2 (0.11%) Oracle RAC
Systems Management
1 96 (5.47%) SCCM
2 32 (1.82%) SCOM
3 15 (0.85%) Puppet
3 15 (0.85%) ServiceCenter
4 13 (0.74%) Tivoli
5 11 (0.63%) Systems Management Server (SMS)
5 11 (0.63%) HP Quality Center
6 10 (0.57%) Nagios
7 9 (0.51%) WSUS
8 8 (0.46%) HP UCMDB
9 7 (0.40%) Norton AntiVirus
10 6 (0.34%) Netcool
10 6 (0.34%) Cisco CUCM
10 6 (0.34%) Opscode Chef
11 5 (0.28%) SCOrch
11 5 (0.28%) Opsview
11 5 (0.28%) Casper Suite
11 5 (0.28%) Unicenter
11 5 (0.28%) Backup Exec
11 5 (0.28%) BladeLogic
Vendors
1 380 (21.65%) Microsoft
2 203 (11.57%) VMware
3 181 (10.31%) Remedy
4 162 (9.23%) ServiceNow
5 143 (8.15%) Oracle
6 140 (7.98%) Cisco
7 121 (6.89%) Citrix
8 116 (6.61%) HP
9 92 (5.24%) BMC
10 59 (3.36%) Dell
11 52 (2.96%) Computacenter
12 50 (2.85%) FrontRange
13 49 (2.79%) SAP
14 44 (2.51%) IBM
15 41 (2.34%) NetApp
15 41 (2.34%) LANDesk
16 35 (1.99%) Red Hat
17 32 (1.82%) EMC
18 23 (1.31%) Avaya
19 22 (1.25%) Symantec
West London
Energon People
Salary: £40000 - £47000 per annum + Amazing Benefits
Posted: 13 hours ago
City, London
Burns Sheehan
Salary: £30000 - £50000 per annum + Depending on experience
Posted: 14 hours ago
Woking, Surrey
X4 Group
Salary: £25k - 29k per year
Posted: 14 hours ago
Newquay, Cornwall
HAYS INFORMATION TECHNOLOGY
Salary: £60000 - £90000 per annum + Benefits
Posted: 14 hours ago
Reading, Berkshire
CGI
Salary: £65000 - £85000 per annum + benefits
Posted: 16 hours ago
Birmingham, West Midlands (County)
CGI
Salary: £65000 - £85000 per annum + benefits
Posted: 16 hours ago
West London
Energon People
Salary: £40000 - £47000 per annum
Posted: 17 hours ago
Oxford, Oxfordshire
Premier IT
Salary: £25000 - £32000 per annum
Posted: 18 hours ago
Edinburgh, Midlothian
Pesaro
Salary: From £35,000 to £40,000 per annum Flex Benefits Package
Posted: 19 hours ago
London
Etech Partners
Salary: To £55K + Bens
Posted: 20 hours ago
London
Lorien Resourcing
Posted: 21 hours ago
Kingston Upon Thames, Surrey
Intapeople
Salary: £20000 - £25000 per annum
Posted: 21 hours ago
West Sussex
ReThink Recruitment
Salary: £58000 - £65000 per annum + BENEFITS PACKAGE
Posted: 21 hours ago
Newcastle Upon Tyne, Tyne and Wear
Accenture
Salary: Up to £29,000 per annum From Entry-Level up to £29,000 DOE + Benefits
Posted: 21 hours ago
Manchester, Lancashire
Circle Recruitment
Salary: £26000 - £31000 per annum + Benefits
Posted: 3 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £18000 - £19000 per annum + excellent benefits
Posted: 3 days ago
London
Maclean Moore Consulting
Salary: From £60,000 to £75,000 per annum Bonus, Pension, Healthcare, Holiday,
Posted: 3 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 3 days ago
London
Executive Recruitment Services (ERS)
Salary: £25000 - £36000 per annum
Posted: 3 days ago
Hertfordshire
Lawrence Harvey Enterprise
Salary: £40000.00 - £62000.00 per annum + excellent benefits
Posted: 3 days ago