The table below looks at the statistics for ITSM skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 30 August 2016 with a comparison to the same period over the previous 2 years.

3 months to
30 Aug 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 320 347 388
Rank change year-on-year
+27 +41
Permanent jobs citing ITSM 906 968 823
As % of all permanent IT jobs located in the UK 0.93% 0.90% 0.72%
As % of the Processes & Methodologies category 1.05% 1.03% 0.84%
Number of salaries quoted 684 766 646
Median salary £47,500 £45,000 £42,500
Median salary % change year-on-year
+5.55% +5.88%
90% offered a salary of more than £27,500 £25,000 £24,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £42,765 £42,500 £40,857
% change year-on-year
+0.62% +4.02%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
86015 94271 97867
As % of all permanent IT jobs located in the UK 88.06% 87.58% 85.32%
Number of salaries quoted 71937 77596 78114
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,500 £30,500
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend

The demand trend of job ads citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 30 August 2016 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 30 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +18 852 £47,500 +5.55% 81
London -13 279 £55,000 +2.80% 19
South East -1 184 £40,000 -4.76% 22
East of England +62 95 £47,500 +5.55% 9
Surrey +38 91 £32,500 -13.33% 6
South West 0 79 £37,500 -16.66% 11
North West +55 75 £44,000 +44.26% 10
West Midlands +17 65 £42,500 +7.59% 1
Birmingham -4 46 £42,765 +0.62% 1
City of London +26 39 £67,500 +17.39% 8
Berkshire -18 39 £38,500 +4.05% 6
Scotland +17 33 £40,000 +6.66% 5
Cambridgeshire +32 32 £37,500 -31.81%
Wales +20 30 £28,500 -43.00% 4
Yorkshire +23 29 £46,250 +34.96% 5
Manchester +5 29 £44,500 +43.54% 7
East Midlands -13 29 £45,000 +0.92% 2
Cornwall -2 28 - - 5
Mid Wales -8 26 - - 3
Newquay -8 26 - - 3
New Quay -8 26 - - 3
Ceredigion -8 26 - - 3
Hertfordshire +15 25 £50,000 +11.11% 4
Cheshire +41 24 £40,000 +52.38% 1
West Yorkshire +12 24 £45,000 +31.31% 5
Essex +22 22 £50,000 +25.00% 4
Edinburgh +10 20 £40,000 +1.26% 4
Gloucestershire -7 20 £38,750 +43.51%
St Neots - 19 £37,500 -
Buckinghamshire +24 18 £57,500 +4.54% 1

ITSM
Top 30 Related IT Skills

For the 6 months to 30 August 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITSM.

1 1303 (71.63%) ITIL
2 1224 (67.29%) Service Management
3 439 (24.13%) Finance
4 411 (22.59%) Service Delivery
5 359 (19.74%) Microsoft
6 355 (19.52%) Windows
7 270 (14.84%) ITIL V3
7 270 (14.84%) ServiceNow
8 264 (14.51%) Change Management
8 264 (14.51%) Project Management
9 253 (13.91%) SLA
10 252 (13.85%) Degree
11 246 (13.52%) Incident Management
12 225 (12.37%) Active Directory
13 218 (11.98%) Remedy
13 218 (11.98%) Remedy ITSM
14 213 (11.71%) SQL
15 211 (11.60%) MS Excel
16 203 (11.16%) Oracle
17 197 (10.83%) Analytical Skills
18 181 (9.95%) Problem Management
19 167 (9.18%) Linux
20 166 (9.13%) SQL Server
21 165 (9.07%) Data Centre
22 163 (8.96%) Stakeholder Management
23 159 (8.74%) MS Office
24 153 (8.41%) Agile Software Development
25 146 (8.03%) VMware
26 143 (7.86%) Management Information System
27 141 (7.75%) PRINCE2

ITSM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 100 (5.50%) MS Exchange
2 66 (3.63%) SharePoint
3 46 (2.53%) Exchange Server 2010
4 32 (1.76%) WordPress
5 29 (1.59%) IIS
6 26 (1.43%) Apache
7 20 (1.10%) Confluence
8 18 (0.99%) SharePoint 2010
9 17 (0.93%) Tomcat
10 14 (0.77%) CMS
11 13 (0.71%) Blackberry Enterprise Server
12 12 (0.66%) Exchange Server 2007
13 11 (0.60%) nginx
14 10 (0.55%) Skype for Business
15 9 (0.49%) WebSphere
16 8 (0.44%) OpenStack
16 8 (0.44%) WebLogic
17 6 (0.33%) OpenROAD
17 6 (0.33%) Oracle Workflow
18 5 (0.27%) NetWeaver
Applications
1 211 (11.60%) MS Excel
2 159 (8.74%) MS Office
3 58 (3.19%) MS PowerPoint
4 29 (1.59%) MS Visio
5 16 (0.88%) MS Project
6 4 (0.22%) SOLIDWORKS
7 3 (0.16%) AutoCAD
8 1 (0.055%) InfoPath
8 1 (0.055%) Siemens NX
Business Applications
1 218 (11.98%) Remedy ITSM
2 23 (1.26%) Remedy AR System
3 15 (0.82%) SAP Oil and Gas
4 13 (0.71%) Dynamics CRM
4 13 (0.71%) Oracle Applications
5 10 (0.55%) assyst
6 5 (0.27%) Dynamics AX
6 5 (0.27%) Oracle EBS
6 5 (0.27%) Oracle ERP
6 5 (0.27%) SAP GRC
7 4 (0.22%) Oracle Assets
7 4 (0.22%) Oracle BPM
7 4 (0.22%) Oracle Financials
7 4 (0.22%) Oracle Payables
7 4 (0.22%) SAP R/3
8 3 (0.16%) MetaTrader
8 3 (0.16%) Unit4 Business World
9 2 (0.11%) Dynamics NAV
9 2 (0.11%) Oracle EBS R12
9 2 (0.11%) Sage CRM
Cloud Services
1 90 (4.95%) SaaS
2 84 (4.62%) Office 365
3 41 (2.25%) Microsoft Azure
4 35 (1.92%) Amazon AWS
5 25 (1.37%) Cloud Computing
6 23 (1.26%) PaaS
7 20 (1.10%) IaaS
8 6 (0.33%) iTunes
9 3 (0.16%) Bluemix
9 3 (0.16%) Google Apps
9 3 (0.16%) Google Drive
9 3 (0.16%) IBM Cloud
10 1 (0.055%) OneDrive
10 1 (0.055%) OpenShift
Communications & Networking
1 83 (4.56%) DNS
2 78 (4.29%) Firewall
3 73 (4.01%) LAN
4 69 (3.79%) WAN
5 46 (2.53%) TCP/IP
6 45 (2.47%) Internet
7 43 (2.36%) Intranet
8 42 (2.31%) VPN
9 38 (2.09%) DHCP
10 34 (1.87%) SMS
11 31 (1.70%) SAN
12 28 (1.54%) VoIP
13 24 (1.32%) LDAP
14 22 (1.21%) Network Security
15 21 (1.15%) HTTP
16 17 (0.93%) Wireless
17 16 (0.88%) Cisco ASA
17 16 (0.88%) SSL
18 15 (0.82%) Wi-Fi
19 13 (0.71%) WLAN
Database & Business Intelligence
1 166 (9.13%) SQL Server
2 61 (3.35%) SQL Server Reporting Services
3 47 (2.58%) Relational Database
4 42 (2.31%) Oracle Database
5 33 (1.81%) BusinessObjects
6 32 (1.76%) MySQL
7 28 (1.54%) SQL Server Integration Services
8 27 (1.48%) Data Warehouse
8 27 (1.48%) Oracle Database 12c
9 21 (1.15%) Oracle Reports
10 19 (1.04%) SQL Server 2008
11 16 (0.88%) QlikView
12 13 (0.71%) Oracle Database 11g
13 11 (0.60%) Oracle Database 10g
13 11 (0.60%) Oracle9i Database
13 11 (0.60%) PostgreSQL
13 11 (0.60%) SQL Server 2012
14 10 (0.55%) GIS
14 10 (0.55%) SAP HANA
15 9 (0.49%) RDBMS
Development Applications
1 34 (1.87%) JIRA
2 15 (0.82%) Team Foundation Server
3 14 (0.77%) Git (software)
4 8 (0.44%) Ant
5 7 (0.38%) Jenkins
5 7 (0.38%) Talend Open Studio
5 7 (0.38%) Visual Studio
6 6 (0.33%) Subversion
7 5 (0.27%) Oracle Forms
8 4 (0.22%) InstallShield
8 4 (0.22%) MSI
8 4 (0.22%) WinDbg
9 3 (0.16%) ClearCase
9 3 (0.16%) eggPlant
9 3 (0.16%) PeopleTools
9 3 (0.16%) Rational DOORS
9 3 (0.16%) Robot Framework
10 2 (0.11%) Eclipse
10 2 (0.11%) Maven
10 2 (0.11%) TeamCity
General
1 439 (24.13%) Finance
2 94 (5.17%) Telecoms
3 78 (4.29%) Banking
4 77 (4.23%) Retail
5 68 (3.74%) Marketing
6 50 (2.75%) Law
7 46 (2.53%) Manufacturing
8 24 (1.32%) Legal
9 20 (1.10%) Billing
10 12 (0.66%) Back Office
11 11 (0.60%) Investment Banking
12 10 (0.55%) Electronics
13 7 (0.38%) Advertising
13 7 (0.38%) Publishing
14 6 (0.33%) Aerospace
15 5 (0.27%) Financial Institution
15 5 (0.27%) Retail Banking
16 4 (0.22%) General Ledger
16 4 (0.22%) International Banking
16 4 (0.22%) Korean Language
Job Titles
1 359 (19.74%) Analyst
2 273 (15.01%) Service Manager
3 189 (10.39%) Consultant
4 184 (10.12%) IT Manager
5 124 (6.82%) Delivery Manager
5 124 (6.82%) IT Services Manager
5 124 (6.82%) Service Analyst
6 121 (6.65%) Support Analyst
7 116 (6.38%) Developer
7 116 (6.38%) Services Delivery Manager
8 92 (5.06%) Architect
9 84 (4.62%) Support Engineer
10 78 (4.29%) Applications Support
11 69 (3.79%) ServiceNow Consultant
12 65 (3.57%) IT Support
13 63 (3.46%) ITSM Consultant
14 59 (3.24%) 2nd Line Support
15 58 (3.19%) ITIL Manager
16 56 (3.08%) IT Analyst
17 54 (2.97%) Applications Manager
Libraries, Frameworks & Software Standards
1 107 (5.88%) XML
2 100 (5.50%) Web Services
3 92 (5.06%) HTML
4 75 (4.12%) CSS
5 59 (3.24%) .NET
6 34 (1.87%) Flash
7 23 (1.26%) Middleware
8 21 (1.15%) LAMP
9 18 (0.99%) SOAP
10 17 (0.93%) EDIFACT
11 16 (0.88%) AngularJS
11 16 (0.88%) ASP.NET
12 13 (0.71%) Ajax
12 13 (0.71%) EDI
12 13 (0.71%) SAP ALE
12 13 (0.71%) Twitter Bootstrap
13 12 (0.66%) .NET Framework
13 12 (0.66%) Ruby on Rails
14 11 (0.60%) Oracle GoldenGate
14 11 (0.60%) Oracle Streams
Miscellaneous
1 197 (10.83%) Analytical Skills
2 165 (9.07%) Data Centre
3 143 (7.86%) Management Information System
4 88 (4.84%) CMDB
5 57 (3.13%) Statistics
6 49 (2.69%) Computer Science
7 43 (2.36%) Blackberry
8 40 (2.20%) Enterprise Software
9 27 (1.48%) Virtual Team
10 26 (1.43%) User Experience
11 25 (1.37%) Fat Client
11 25 (1.37%) Thin Client
12 21 (1.15%) Driving Licence
13 20 (1.10%) Data Protection Act
14 17 (0.93%) Mobile Computing
14 17 (0.93%) Video Conferencing
15 16 (0.88%) NHS
16 14 (0.77%) Data Integration
16 14 (0.77%) Mathematics
16 14 (0.77%) PMI
Operating Systems
1 355 (19.52%) Windows
2 167 (9.18%) Linux
3 127 (6.98%) Windows Server
4 92 (5.06%) Unix
4 92 (5.06%) Windows 7
5 62 (3.41%) Windows Server 2008
6 52 (2.86%) Windows Server 2003
6 52 (2.86%) Windows Server 2012
7 37 (2.03%) CentOS
8 30 (1.65%) Red Hat Enterprise Linux
9 29 (1.59%) Android
10 26 (1.43%) Solaris
11 18 (0.99%) Windows 8
12 16 (0.88%) Mac OS X
13 15 (0.82%) Windows 10
13 15 (0.82%) Windows 2000
13 15 (0.82%) Windows Mobile
14 13 (0.71%) AIX
15 12 (0.66%) SUSE
15 12 (0.66%) Windows XP
Processes & Methodologies
1 1303 (71.63%) ITIL
2 1224 (67.29%) Service Management
3 411 (22.59%) Service Delivery
4 270 (14.84%) ITIL V3
5 264 (14.51%) Change Management
5 264 (14.51%) Project Management
6 246 (13.52%) Incident Management
7 181 (9.95%) Problem Management
8 163 (8.96%) Stakeholder Management
9 153 (8.41%) Agile Software Development
10 141 (7.75%) PRINCE2
11 135 (7.42%) Continuous Improvement
11 135 (7.42%) Service Design
12 100 (5.50%) Mentoring
13 93 (5.11%) CRM
14 87 (4.78%) Asset Management
14 87 (4.78%) Performance Management
14 87 (4.78%) Process Improvement
15 78 (4.29%) Business Analysis
16 75 (4.12%) Configuration Management
Programming Languages
1 213 (11.71%) SQL
2 110 (6.05%) JavaScript
3 95 (5.22%) Java
4 67 (3.68%) Perl
5 62 (3.41%) PowerShell
6 53 (2.91%) C#
7 43 (2.36%) PL/SQL
8 38 (2.09%) Python
9 36 (1.98%) C
10 32 (1.76%) Shell Script
11 25 (1.37%) T-SQL
12 19 (1.04%) Ruby
13 17 (0.93%) PHP
14 16 (0.88%) XPath
15 15 (0.82%) Bash Shell
16 14 (0.77%) ABAP
17 11 (0.60%) VB
18 7 (0.38%) C++
19 6 (0.33%) VBScript
20 4 (0.22%) XQuery
Qualifications
1 252 (13.85%) Degree
2 131 (7.20%) ITIL Certification
3 120 (6.60%) Security Cleared
4 90 (4.95%) SC Cleared
5 59 (3.24%) Cisco Certification
6 56 (3.08%) CCNA
7 53 (2.91%) Microsoft Certification
8 48 (2.64%) ISEB
9 45 (2.47%) CISSP
10 43 (2.36%) DV Cleared
11 40 (2.20%) MCP
12 30 (1.65%) ITIL Foundation Certificate
12 30 (1.65%) MCSE
13 19 (1.04%) PMI Certification
14 18 (0.99%) MCITP
15 17 (0.93%) MCSA
16 15 (0.82%) CEH
16 15 (0.82%) PRINCE2 Certification
17 14 (0.77%) PRINCE2 Practitioner
18 12 (0.66%) CCNP
Quality Assurance & Compliance
1 253 (13.91%) SLA
2 55 (3.02%) ISO/IEC 27001
3 53 (2.91%) COBIT
4 50 (2.75%) QA
5 21 (1.15%) PCI DSS
6 17 (0.93%) Data Quality
7 9 (0.49%) ISO 9001
8 7 (0.38%) ISO22301
9 5 (0.27%) ISO/IEC 20000
9 5 (0.27%) Sarbanes-Oxley
9 5 (0.27%) WCAG
10 4 (0.22%) Government Security Classifications
10 4 (0.22%) ISO 9000
10 4 (0.22%) PMBOK
10 4 (0.22%) Solvency II
11 3 (0.16%) BS7799
12 2 (0.11%) ISO/IEC 17799
12 2 (0.11%) ISO19770
12 2 (0.11%) SAS 70
12 2 (0.11%) SEPA
System Software
1 225 (12.37%) Active Directory
2 116 (6.38%) VMware Infrastructure
3 31 (1.70%) XenDesktop
4 28 (1.54%) vSphere
5 27 (1.48%) Hyper-V
6 18 (0.99%) XenApp
7 13 (0.71%) VMware ESXi
8 12 (0.66%) Oracle RAC
9 11 (0.60%) Microsoft App-V
9 11 (0.60%) Oracle Clusterware
10 10 (0.55%) Virtual Desktop
10 10 (0.55%) Virtual Machines
11 9 (0.49%) XenServer
12 7 (0.38%) Snort
13 6 (0.33%) Firmware
14 5 (0.27%) Terminal Server
14 5 (0.27%) VMware ESX
15 4 (0.22%) Docker
15 4 (0.22%) ProxySG
15 4 (0.22%) Terminal Services
Systems Management
1 58 (3.19%) SCCM
2 22 (1.21%) Nagios
3 18 (0.99%) Control-M
4 17 (0.93%) SCOM
5 14 (0.77%) HP Quality Center
5 14 (0.77%) NetBackup
6 12 (0.66%) Puppet
7 11 (0.60%) Data Guard
7 11 (0.60%) Oracle Flashback
7 11 (0.60%) Oracle RMAN
7 11 (0.60%) Oracle Statspack
8 10 (0.55%) WMI
8 10 (0.55%) ZABBIX
9 9 (0.49%) RSA enVision
9 9 (0.49%) Tivoli Storage Manager
10 8 (0.44%) AirWatch
10 8 (0.44%) vRealize
11 7 (0.38%) Casper Suite
11 7 (0.38%) Opsview
11 7 (0.38%) WSUS
Vendors
1 359 (19.74%) Microsoft
2 270 (14.84%) ServiceNow
3 218 (11.98%) Remedy
4 203 (11.16%) Oracle
5 146 (8.03%) VMware
6 118 (6.49%) BMC
7 114 (6.27%) Cisco
8 111 (6.10%) HP
9 84 (4.62%) Citrix
10 79 (4.34%) SAP
11 57 (3.13%) Red Hat
12 47 (2.58%) IBM
13 45 (2.47%) Dell
14 40 (2.20%) Cadence
15 36 (1.98%) SolarWinds
16 27 (1.48%) LANDesk
17 26 (1.43%) 3PAR
17 26 (1.43%) CheckPoint
18 24 (1.32%) CA
18 24 (1.32%) Juniper
London
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 1 hour ago
Chelmsford, Essex
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 1 hour ago
City, London
Ashdown IT
Salary: £27500 per annum + pension, bonus, healthcare, gym
Posted: 1 hour ago
Bracknell, Berkshire
Global Technology Solutions Ltd
Salary: £37000 - £40000 per annum + ben
Posted: 3 hours ago
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: £26k - £32K subject to experience + benefits
Posted: Yesterday
Chelmsford, Essex
Red10
Salary: £40000 - £50000 per annum
Posted: 3 days ago
Chelmsford, Essex
Red10
Salary: £65000 - £75000 per annum
Posted: 3 days ago
Antrim, County Antrim
HAYS INFORMATION TECHNOLOGY
Salary: £55000.00 - £65000.00 per annum
Posted: Yesterday
Central London / West End
Peopleworks
Salary: From £60,000 to £65,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: 3 days ago
South East
Arden Resourcing Limited
Salary: £40000.00 - £65000.00 per annum + Benefits & Bonus
Posted: 3 days ago
Durham, County Durham
Solutions Recruitment
Salary: From £30,000 to £35,000 per annum
Posted: 6 days ago
Newquay, Cornwall
Harvey Nash plc
Posted: 3 days ago
Newquay, Cornwall
Harvey Nash plc
Posted: 3 days ago
Cornwall
Harvey Nash plc
Posted: 6 days ago
City, London
Ashdown IT
Salary: £27500 per annum + pension, bonus, healthcare, gym
Posted: 5 days ago
Manchester, Lancashire
Spring Technology
Salary: £40000.00 - £48000.00 per annum
Posted: 4 days ago
Manchester, Lancashire
Spring Technology
Salary: £40000.00 - £48000.00 per annum
Posted: 4 days ago
Liverpool, Merseyside
Spring Technology
Salary: £40000.00 - £48000.00 per annum
Posted: 4 days ago
Colchester, Essex
Eutopia Solutions Ltd
Salary: £50000.00 - £60000.00 per annum + generous package
Posted: 3 days ago
Central London / West End
Office Local Ltd
Salary: From £55,000 to £65,000 per annum depending on experience
Posted: 4 days ago
Hinckley, Leicestershire
Sopra Steria Recruitment
Salary: From £45,000 to £55,000 per annum
Posted: 3 days ago
Maidenhead, Berkshire
EXCELerate
Salary: Up to £65,000 per annum Pension, healthcare, bonus
Posted: 5 days ago
City, London
RBW Consulting
Salary: From £100,000 to £120,000 per annum + BONUS + BENEFITS
Posted: 5 days ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £40000 - £48000 per annum + Competitive Benefits Package
Posted: Yesterday
Central London / West End
Peopleworks
Salary: From £30,000 to £45,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: 3 days ago
London
Venturi
Salary: £60000 - £70000 per annum
Posted: 3 days ago
Liverpool, Merseyside
Spring Technology
Salary: £40000.00 - £48000.00 per annum
Posted: 4 days ago
Manchester, Lancashire
EasyWebRecruitment.com
Salary: Up to 35k
Posted: 4 days ago
London
Harvey Nash plc
Salary: £25000 - £27000 per annum
Posted: 6 days ago
Guildford, Surrey
ITSM Team
Salary: £55k to £70k + benefits
Posted: 3 days ago