The table below looks at the statistics for ITSM skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 23 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 360 373 388
Rank change year-on-year
+13 +15
Permanent jobs citing ITSM 817 882 831
As % of all permanent IT jobs located in the UK 0.83% 0.80% 0.71%
As % of the Processes & Methodologies category 0.95% 0.92% 0.84%
Number of salaries quoted 630 658 666
Median salary £47,500 £46,000 £45,000
Median salary % change year-on-year
+3.26% +2.22%
90% offered a salary of more than £27,500 £25,950 £26,250
10% offered a salary of more than £75,000 £67,500 £72,500
UK excluding London median salary £42,500 £42,500 £43,750
% change year-on-year
- -2.85%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
86119 96327 99378
As % of all permanent IT jobs located in the UK 87.81% 87.21% 85.46%
Number of salaries quoted 71888 78728 80195
Median salary £50,000 £50,000 £48,250
Median salary % change year-on-year
- +3.62%
90% offered a salary of more than £32,500 £32,000 £31,000
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend

The demand trend of job ads citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 23 July 2016 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 759 £47,500 +2.84% 103
London +35 291 £55,000 +3.77% 47
South East -32 154 £47,500 +11.76% 18
East of England +55 86 £47,500 - 10
Surrey +12 67 £48,750 +30.00% 5
North West +41 61 £42,000 +7.69% 5
City of London +56 55 £67,500 +17.39% 19
South West -6 54 £24,000 -46.66% 7
West Midlands +8 46 £36,750 +14.84% 7
Berkshire -11 41 £34,000 -20.00% 5
Scotland +18 39 £42,500 +8.97% 3
East Midlands -7 36 £45,000 +7.98% 2
Cambridgeshire +28 33 £48,500 -11.81% 3
Birmingham -5 28 £37,500 +17.18% 3
Edinburgh +16 27 £42,500 +10.38% 1
Yorkshire +23 26 £45,000 -3.22% 5
Hertfordshire +17 24 £50,000 -1.96% 6
Cheshire +42 23 £30,000 -7.69% 3
West Yorkshire +22 23 £45,000 -3.22% 4
Essex +26 22 £50,000 - 1
Manchester -1 22 £47,500 -5.47% 2
Egham +47 20 £70,000 - 1
Leeds +36 17 £45,000 -3.22% 3
Bristol +20 15 £22,500 -64.00% 2
Northampton +11 14 £67,500 +221.42% 1
Northamptonshire +6 14 £67,500 +152.33% 1
Buckinghamshire +29 13 £47,500 +46.15% 2
Gloucestershire +6 13 £24,000 -11.11%
St Neots - 13 £37,500 - 2
Reading +10 12 £34,500 +9.52% 1

ITSM
Top 30 Related IT Skills

For the 6 months to 23 July 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITSM.

1 1338 (70.46%) ITIL
2 1262 (66.46%) Service Management
3 445 (23.43%) Service Delivery
4 442 (23.28%) Finance
5 369 (19.43%) Microsoft
6 352 (18.54%) Windows
7 296 (15.59%) Change Management
8 293 (15.43%) ITIL V3
9 282 (14.85%) Project Management
10 274 (14.43%) Degree
11 273 (14.38%) Remedy ITSM
11 273 (14.38%) Remedy
12 267 (14.06%) ServiceNow
13 243 (12.80%) SLA
14 229 (12.06%) SQL
15 227 (11.95%) Incident Management
16 226 (11.90%) Analytical Skills
17 222 (11.69%) Active Directory
18 198 (10.43%) Oracle
19 197 (10.37%) MS Excel
20 192 (10.11%) Linux
21 189 (9.95%) Problem Management
22 182 (9.58%) Data Centre
23 181 (9.53%) SQL Server
24 166 (8.74%) MS Office
25 154 (8.11%) Management Information System
25 154 (8.11%) Stakeholder Management
25 154 (8.11%) VMware
26 149 (7.85%) BMC
27 148 (7.79%) PRINCE2

ITSM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 87 (4.58%) MS Exchange
2 79 (4.16%) SharePoint
3 43 (2.26%) IIS
4 35 (1.84%) Exchange Server 2010
5 32 (1.69%) WordPress
6 25 (1.32%) Apache
7 17 (0.90%) SharePoint 2010
8 16 (0.84%) Tomcat
9 13 (0.68%) Confluence
10 12 (0.63%) CMS
11 11 (0.58%) WebSphere
12 9 (0.47%) Blackberry Enterprise Server
12 9 (0.47%) nginx
12 9 (0.47%) WebLogic
13 8 (0.42%) Exchange Server 2007
14 7 (0.37%) OpenStack
15 6 (0.32%) iPlanet
15 6 (0.32%) NetWeaver
15 6 (0.32%) OpenROAD
15 6 (0.32%) Skype for Business
Applications
1 197 (10.37%) MS Excel
2 166 (8.74%) MS Office
3 47 (2.47%) MS PowerPoint
4 36 (1.90%) MS Visio
5 16 (0.84%) MS Project
6 2 (0.11%) InfoPath
Business Applications
1 273 (14.38%) Remedy ITSM
2 22 (1.16%) Remedy AR System
3 17 (0.90%) Dynamics CRM
3 17 (0.90%) SAP Oil and Gas
4 13 (0.68%) Oracle Applications
5 6 (0.32%) assyst
5 6 (0.32%) Dynamics AX
5 6 (0.32%) SAP GRC
6 5 (0.26%) Oracle BPM
6 5 (0.26%) Oracle ERP
6 5 (0.26%) SAP R/3
7 4 (0.21%) SAP SRM
8 3 (0.16%) MetaTrader
8 3 (0.16%) Sage CRM
9 2 (0.11%) Dynamics NAV
9 2 (0.11%) Eloqua
9 2 (0.11%) Oracle 11i
9 2 (0.11%) Oracle Assets
9 2 (0.11%) Oracle EBS R12
9 2 (0.11%) Oracle Payables
Cloud Services
1 101 (5.32%) SaaS
2 65 (3.42%) Office 365
3 43 (2.26%) Microsoft Azure
4 34 (1.79%) Amazon AWS
5 28 (1.47%) PaaS
6 18 (0.95%) IaaS
7 15 (0.79%) Cloud Computing
8 6 (0.32%) iTunes
9 3 (0.16%) Google Apps
10 2 (0.11%) Bluemix
11 1 (0.053%) Amazon CloudWatch
11 1 (0.053%) Amazon EC2
11 1 (0.053%) Amazon ELB
11 1 (0.053%) Amazon Glacier
11 1 (0.053%) Amazon S3
11 1 (0.053%) CloudFront
11 1 (0.053%) OpenShift
11 1 (0.053%) Route 53
11 1 (0.053%) Virtual Private Cloud
Communications & Networking
1 85 (4.48%) Firewall
2 80 (4.21%) LAN
3 75 (3.95%) WAN
4 63 (3.32%) DNS
5 51 (2.69%) SAN
6 45 (2.37%) TCP/IP
7 44 (2.32%) Intranet
8 41 (2.16%) VPN
9 36 (1.90%) Internet
9 36 (1.90%) SMS
10 35 (1.84%) IPv4
11 25 (1.32%) VoIP
12 24 (1.26%) DHCP
12 24 (1.26%) LDAP
13 23 (1.21%) HTTP
14 20 (1.05%) Network Security
15 18 (0.95%) Cisco ASA
15 18 (0.95%) SNMP
15 18 (0.95%) SSL
16 16 (0.84%) Wireless
Database & Business Intelligence
1 181 (9.53%) SQL Server
2 70 (3.69%) SQL Server Reporting Services
3 56 (2.95%) Relational Database
4 39 (2.05%) MySQL
4 39 (2.05%) Oracle Database
5 31 (1.63%) Data Warehouse
6 27 (1.42%) BusinessObjects
7 25 (1.32%) SQL Server Integration Services
8 24 (1.26%) Oracle Reports
9 21 (1.11%) SQL Server 2008
10 18 (0.95%) Oracle Database 12c
11 17 (0.90%) Oracle Database 11g
12 16 (0.84%) QlikView
13 15 (0.79%) MongoDB
14 13 (0.68%) Apache Cassandra
14 13 (0.68%) Big Data
15 12 (0.63%) Oracle Database 10g
15 12 (0.63%) Oracle9i Database
15 12 (0.63%) SQL Server 2012
16 9 (0.47%) GIS
Development Applications
1 21 (1.11%) JIRA
2 15 (0.79%) Team Foundation Server
3 13 (0.68%) Git (software)
4 8 (0.42%) Jenkins
5 7 (0.37%) Ant
6 6 (0.32%) MSI
6 6 (0.32%) Subversion
7 4 (0.21%) InstallShield
7 4 (0.21%) Oracle Forms
7 4 (0.21%) Visual Studio
7 4 (0.21%) WinDbg
8 3 (0.16%) ClearCase
8 3 (0.16%) Eclipse
8 3 (0.16%) Hudson
8 3 (0.16%) Mercurial
8 3 (0.16%) PeopleTools
9 2 (0.11%) Maven
9 2 (0.11%) Talend Open Studio
9 2 (0.11%) TeamCity
9 2 (0.11%) WiX
General
1 442 (23.28%) Finance
2 119 (6.27%) Banking
3 112 (5.90%) Telecoms
4 84 (4.42%) Retail
5 69 (3.63%) Marketing
6 49 (2.58%) Law
7 45 (2.37%) Manufacturing
8 30 (1.58%) Legal
9 19 (1.00%) Back Office
9 19 (1.00%) Billing
10 17 (0.90%) Investment Banking
11 12 (0.63%) Electronics
12 8 (0.42%) Aerospace
13 7 (0.37%) Advertising
13 7 (0.37%) Retail Banking
14 6 (0.32%) Financial Institution
14 6 (0.32%) Publishing
15 5 (0.26%) Front Office
16 4 (0.21%) Games
16 4 (0.21%) International Banking
Job Titles
1 364 (19.17%) Analyst
2 287 (15.11%) Service Manager
3 218 (11.48%) Consultant
4 207 (10.90%) IT Manager
5 143 (7.53%) IT Services Manager
6 122 (6.42%) Delivery Manager
7 119 (6.27%) Service Analyst
7 119 (6.27%) Support Analyst
8 116 (6.11%) Services Delivery Manager
9 106 (5.58%) Developer
10 92 (4.84%) Applications Support
11 89 (4.69%) Architect
12 81 (4.27%) Support Engineer
13 80 (4.21%) ITSM Consultant
14 79 (4.16%) Project Manager
15 75 (3.95%) ITIL Manager
16 65 (3.42%) ServiceNow Consultant
17 62 (3.26%) IT Support
17 62 (3.26%) Junior
18 61 (3.21%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 119 (6.27%) XML
2 110 (5.79%) HTML
3 104 (5.48%) Web Services
4 84 (4.42%) CSS
5 69 (3.63%) .NET
6 36 (1.90%) Flash
7 29 (1.53%) Middleware
8 23 (1.21%) ASP.NET
9 22 (1.16%) AngularJS
10 20 (1.05%) EDIFACT
11 19 (1.00%) LAMP
12 18 (0.95%) SOAP
13 16 (0.84%) .NET Framework
13 16 (0.84%) SAP PI
14 14 (0.74%) EDI
15 13 (0.68%) Ajax
15 13 (0.68%) SAP ALE
16 12 (0.63%) FIX Protocol
16 12 (0.63%) XSLT
17 11 (0.58%) Ruby on Rails
Miscellaneous
1 226 (11.90%) Analytical Skills
2 182 (9.58%) Data Centre
3 154 (8.11%) Management Information System
4 90 (4.74%) CMDB
5 57 (3.00%) Statistics
6 54 (2.84%) Computer Science
7 31 (1.63%) Enterprise Software
8 30 (1.58%) Replication
9 28 (1.47%) Blackberry
9 28 (1.47%) Fat Client
9 28 (1.47%) Thin Client
9 28 (1.47%) Virtual Team
10 16 (0.84%) PMI
11 15 (0.79%) Driving Licence
11 15 (0.79%) Fintech
12 14 (0.74%) Data Protection Act
12 14 (0.74%) Visualisation
13 13 (0.68%) Mobile Computing
13 13 (0.68%) Private Cloud
13 13 (0.68%) TRADACOMS
Operating Systems
1 352 (18.54%) Windows
2 192 (10.11%) Linux
3 134 (7.06%) Windows Server
4 109 (5.74%) Unix
5 76 (4.00%) Windows 7
6 66 (3.48%) Windows Server 2008
7 56 (2.95%) Windows Server 2012
8 41 (2.16%) CentOS
8 41 (2.16%) Red Hat Enterprise Linux
9 40 (2.11%) Windows Server 2003
10 27 (1.42%) Solaris
11 25 (1.32%) AIX
12 20 (1.05%) SUSE
13 19 (1.00%) Windows 8
14 16 (0.84%) Oracle Linux
14 16 (0.84%) SUSE Linux Enterprise Server
15 15 (0.79%) Android
16 13 (0.68%) Windows 10
17 10 (0.53%) Windows XP
18 7 (0.37%) Mac OS X
Processes & Methodologies
1 1338 (70.46%) ITIL
2 1262 (66.46%) Service Management
3 445 (23.43%) Service Delivery
4 296 (15.59%) Change Management
5 293 (15.43%) ITIL V3
6 282 (14.85%) Project Management
7 227 (11.95%) Incident Management
8 189 (9.95%) Problem Management
9 154 (8.11%) Stakeholder Management
10 148 (7.79%) PRINCE2
11 124 (6.53%) Continuous Improvement
12 119 (6.27%) Agile Software Development
13 110 (5.79%) Service Design
14 107 (5.63%) Mentoring
15 101 (5.32%) CRM
16 96 (5.06%) Asset Management
17 94 (4.95%) Performance Management
18 90 (4.74%) Process Improvement
19 82 (4.32%) Information Security
20 81 (4.27%) Business Analysis
Programming Languages
1 229 (12.06%) SQL
2 116 (6.11%) JavaScript
3 91 (4.79%) Java
4 72 (3.79%) Perl
4 72 (3.79%) PowerShell
5 51 (2.69%) C#
6 41 (2.16%) Python
7 39 (2.05%) PL/SQL
8 38 (2.00%) T-SQL
9 30 (1.58%) Shell Script
10 27 (1.42%) Bash Shell
11 21 (1.11%) C
12 17 (0.90%) Ruby
13 14 (0.74%) PHP
13 14 (0.74%) XPath
14 13 (0.68%) ABAP
15 9 (0.47%) VB
16 7 (0.37%) VBScript
16 7 (0.37%) XQuery
17 4 (0.21%) C++
Qualifications
1 274 (14.43%) Degree
2 113 (5.95%) ITIL Certification
3 102 (5.37%) Security Cleared
4 82 (4.32%) SC Cleared
5 56 (2.95%) Microsoft Certification
6 54 (2.84%) CISSP
7 49 (2.58%) ISEB
8 38 (2.00%) Cisco Certification
9 37 (1.95%) MCSE
10 35 (1.84%) CCNA
10 35 (1.84%) DV Cleared
11 25 (1.32%) MCP
12 23 (1.21%) MCSA
13 21 (1.11%) CISM
14 20 (1.05%) PMI Certification
15 17 (0.90%) ITIL Foundation Certificate
16 16 (0.84%) PRINCE2 Certification
16 16 (0.84%) PRINCE2 Practitioner
17 14 (0.74%) CEH
17 14 (0.74%) CISA
Quality Assurance & Compliance
1 243 (12.80%) SLA
2 78 (4.11%) QA
3 58 (3.05%) COBIT
4 57 (3.00%) ISO/IEC 27001
5 23 (1.21%) PCI DSS
6 21 (1.11%) Data Quality
7 13 (0.68%) ISO 9001
8 11 (0.58%) ISO/IEC 20000
8 11 (0.58%) SAS 70
9 9 (0.47%) ISO22301
10 5 (0.26%) PMBOK
10 5 (0.26%) Sarbanes-Oxley
11 4 (0.21%) Government Security Classifications
11 4 (0.21%) ISO 9000
11 4 (0.21%) RosettaNet
11 4 (0.21%) WCAG
12 2 (0.11%) ISO19770
12 2 (0.11%) SEPA
13 1 (0.053%) ISO27002
13 1 (0.053%) P3O
System Software
1 222 (11.69%) Active Directory
2 123 (6.48%) VMware Infrastructure
3 37 (1.95%) vSphere
4 35 (1.84%) XenDesktop
5 21 (1.11%) Hyper-V
6 16 (0.84%) Virtual Machines
6 16 (0.84%) VMware ESX
6 16 (0.84%) XenApp
6 16 (0.84%) XenServer
7 14 (0.74%) Firmware
8 13 (0.68%) Oracle RAC
9 12 (0.63%) VMware ESXi
10 11 (0.58%) NFS
10 11 (0.58%) Oracle Clusterware
11 8 (0.42%) Terminal Services
12 7 (0.37%) Veritas Cluster Server
13 6 (0.32%) Docker
13 6 (0.32%) Snort
14 5 (0.26%) Microsoft App-V
14 5 (0.26%) Virtual Desktop
Systems Management
1 43 (2.26%) SCCM
2 17 (0.90%) Puppet
3 15 (0.79%) Nagios
4 14 (0.74%) Tivoli Storage Manager
4 14 (0.74%) vRealize
5 12 (0.63%) Data Guard
5 12 (0.63%) Oracle RMAN
5 12 (0.63%) SCOM
6 11 (0.58%) Oracle Flashback
6 11 (0.58%) Oracle Statspack
6 11 (0.58%) RSA enVision
6 11 (0.58%) WMI
7 9 (0.47%) HP Quality Center
8 8 (0.42%) Ansible
8 8 (0.42%) ZABBIX
9 6 (0.32%) Control-M
9 6 (0.32%) NetBackup
9 6 (0.32%) Opsview
9 6 (0.32%) Systems Management Server (SMS)
10 5 (0.26%) OpenView Configuration Management
Vendors
1 369 (19.43%) Microsoft
2 273 (14.38%) Remedy
3 267 (14.06%) ServiceNow
4 198 (10.43%) Oracle
5 154 (8.11%) VMware
6 149 (7.85%) BMC
7 135 (7.11%) Cisco
8 99 (5.21%) HP
9 98 (5.16%) Citrix
10 82 (4.32%) SAP
11 71 (3.74%) Red Hat
12 69 (3.63%) IBM
13 48 (2.53%) Dell
14 39 (2.05%) Cadence
15 38 (2.00%) NetApp
16 37 (1.95%) CheckPoint
17 35 (1.84%) CA
18 34 (1.79%) SolarWinds
19 28 (1.47%) LANDesk
20 25 (1.32%) FrontRange
Central London / West End
Peopleworks
Salary: From £60,000 to £65,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: 14 hours ago
Malmesbury, Wiltshire
Dyson
Posted: 21 hours ago
Hertford, Hertfordshire
TELSTRA Associates
Salary: From £50,000 to £70,000 per annum £60-70k+
Posted: Yesterday
Manchester, Lancashire
McGregor Boyall
Salary: £57000 per annum
Posted: Yesterday
Bath, Avon
Optima Connections
Salary: From £30,000 to £35,000 per annum + Benefits
Posted: Yesterday
Central London / West End
Cognizant
Posted: 23 hours ago
Northampton, Northamptonshire
Lorien Resourcing
Salary: £42000 per annum + Benefits Package
Posted: 2 days ago
South East London
Pro-Quest Resourcing Ltd
Salary: £45000 - £75000 Per Annum + 15% Bonus + Pension + BUPA + Training + C
Posted: Yesterday
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £21000 - £24000 per annum
Posted: Yesterday
Bristol, Avon
Pro-Quest Resourcing Ltd
Salary: £40000 - £65000 Per Annum + 15% Bonus + Pension + BUPA + Training + C
Posted: Yesterday
Solihull, West Midlands (County)
Experis Ltd
Salary: £35000.00 per annum + Health, Pens & O/T
Posted: 2 days ago
Durham, County Durham
Northern Recruitment Group
Salary: From £30,000 to £35,000 per annum
Posted: 4 days ago
London
Etech Partners
Salary: Up to £55,000 per annum + Benefits
Posted: 3 days ago
London
Harrington Starr
Salary: £65000 - £75000 per annum + bonus, benefits + training
Posted: 2 days ago
Leicestershire
BARCLAY ANDERSON LIMITED
Salary: Up to £60,000 per annum + Car / Car Allowance
Posted: 22 hours ago
East London
Twenty Recruitment Group
Salary: From £45,000 to £55,000 per annum Plus Bonus and Benefits
Posted: 2 days ago
City, London
Arden Resourcing Limited
Salary: £600 per week
Posted: 3 days ago
City, London
Networking People
Salary: £28000 - £32000 per annum + Benefits
Posted: 20 hours ago
Chelmsford, Essex
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 4 days ago
Bristol, Avon
Harris Global
Salary: From £45,000 to £65,000 per annum Benefits + Bonus
Posted: 21 hours ago
Central London / West End
H&R Talent
Salary: From £23,000 to £25,000 per annum
Posted: Yesterday
City, London
ANSON MCCADE
Salary: £55,000 - £63,000
Posted: 19 hours ago
Milton Keynes, Buckinghamshire
ANSON MCCADE
Salary: £55,000 - £63,000
Posted: 19 hours ago
Slough, Berkshire
ANSON MCCADE
Salary: £55,000 - £63,000
Posted: 19 hours ago
Glasgow, Lanarkshire
Harvey Nash plc
Salary: £35000 - £45000 per annum + Benefits, bonus + much more
Posted: 3 days ago
St. Ives, Cambridgeshire
RecruitmentRevolution.com Limited
Salary: Competitive Salary & Benefits Package
Posted: Yesterday
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £25k - 35k per year
Posted: 5 days ago
UK
Global Technology Solutions Ltd
Salary: £60000 - £80000 per annum + bonus+ben
Posted: 4 days ago
London
onezeero.
Salary: £23000 - £28000 per annum + 20% Shift Allowance
Posted: 5 days ago
Edinburgh, Midlothian
Harvey Nash plc
Posted: 2 days ago