The table below looks at the statistics for ITSM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 368 395 410
Rank change year-on-year
+27 +15
Permanent jobs citing ITSM 758 687 611
As % of all permanent IT jobs located in the UK 0.71% 0.65% 0.57%
As % of the Processes & Methodologies category 0.85% 0.79% 0.71%
Number of salaries quoted 609 556 466
Average salary £45,000 £45,000 £47,500
Average salary % change year-on-year
- -5.26%
90% offered a salary of more than £26,000 £26,500 £29,700
10% offered a salary of more than £70,000 £70,000 £75,000
UK excluding London average salary £41,837 £42,500 £45,000
% change year-on-year
-1.56% -5.55%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
88688 86784 85798
As % of all permanent IT jobs located in the UK 82.86% 82.37% 80.06%
Number of salaries quoted 72364 68812 71587
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £31,500 £30,500 £30,000
10% offered a salary of more than £75,000 £70,000 £75,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 27 February 2015 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 700 £45,000 - 99
London +23 299 £52,500 -4.54% 43
South East -21 154 £40,000 -11.11% 17
Yorkshire +51 69 £42,500 - 7
West Yorkshire +48 67 £43,750 -2.77% 3
City of London +16 66 £52,500 +16.66% 18
Leeds +34 55 £45,000 -5.26% 2
South West -48 53 £30,000 -23.07% 8
East of England +10 47 £50,000 +2.56% 9
Surrey -23 46 £37,500 +11.11% 6
Berkshire +4 44 £63,875 +27.75% 7
Wiltshire +32 39 £30,750 -31.66% 4
Scotland +32 32 £40,000 +33.33% 6
Buckinghamshire +23 28 £31,500 -45.68% 1
Edinburgh +21 28 £40,000 +40.35% 5
Swindon +16 28 £32,500 -27.77% 3
Hampshire -4 26 £45,000 +12.50% 2
Milton Keynes +25 25 £22,000 -51.11% 1
West Midlands -8 25 £62,500 +47.05% 3
North West -16 24 £38,500 +10.00% 8
East Midlands +33 21 £41,674 +24.40% 3
Cambridgeshire +13 15 £34,000 -40.86% 2
Reading -8 14 £21,000 -63.47% 3
Essex -13 13 £57,000 +11.21% 2
Peterborough - 13 £34,000 - 2
Chiswick - 13 £45,000 -
Guildford +10 12 £26,500 -11.66% 3
Birmingham -9 12 £70,000 +40.00% 1
Hertfordshire -5 11 £45,000 +56.52% 4
Leicestershire - 11 £45,000 -

ITSM
Top 30 Related IT Skills

For the 6 months to 27 February 2015, IT jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1040 (73.97%) Service Management
2 1025 (72.90%) ITIL
3 408 (29.02%) Windows
4 397 (28.24%) Microsoft
5 292 (20.77%) Service Delivery
6 276 (19.63%) Analytical Skills
7 256 (18.21%) Finance
8 228 (16.22%) SLA
8 228 (16.22%) Degree
9 218 (15.50%) Project Management
10 215 (15.29%) Active Directory
11 210 (14.94%) MS Excel
12 207 (14.72%) MS Office
13 205 (14.58%) SQL
14 190 (13.51%) Remedy
14 190 (13.51%) Remedy ITSM
15 183 (13.02%) SQL Server
16 173 (12.30%) Management Information System
17 169 (12.02%) Change Management
18 165 (11.74%) PRINCE2
19 159 (11.31%) VMware
20 156 (11.10%) Incident Management
21 146 (10.38%) Security Cleared
21 146 (10.38%) ITIL Certification
22 123 (8.75%) SC Cleared
23 119 (8.46%) VMware Infrastructure
24 115 (8.18%) VPN
25 112 (7.97%) Problem Management
26 111 (7.89%) BMC
27 110 (7.82%) Cisco

ITSM
Top Related IT Skills by Category

For the 6 months to 27 February 2015, IT jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 105 (7.47%) MS Exchange
2 101 (7.18%) SharePoint
3 46 (3.27%) IIS
4 33 (2.35%) Exchange Server 2010
5 29 (2.06%) Blackberry Enterprise Server
6 26 (1.85%) Exchange Server 2007
6 26 (1.85%) Lync
7 24 (1.71%) Exchange Server 2013
8 20 (1.42%) Apache
9 18 (1.28%) IBM Notes
9 18 (1.28%) SharePoint 2010
10 16 (1.14%) WebSphere
11 13 (0.92%) JBoss
12 11 (0.78%) Tomcat
13 9 (0.64%) Exchange Server 2003
14 8 (0.57%) GroupWise
15 6 (0.43%) BizTalk Server
16 5 (0.36%) iPlanet
16 5 (0.36%) CMS
16 5 (0.36%) SharePoint Server
Applications
1 210 (14.94%) MS Excel
2 207 (14.72%) MS Office
3 48 (3.41%) MS PowerPoint
4 27 (1.92%) MS Visio
5 21 (1.49%) MS Project
6 5 (0.36%) Acrobat
7 3 (0.21%) Spreadsheet
8 2 (0.14%) SPSS
9 1 (0.071%) Adobe Creative Suite
9 1 (0.071%) Adobe Captivate
Business Applications
1 190 (13.51%) Remedy ITSM
2 21 (1.49%) assyst
3 11 (0.78%) Dynamics CRM
3 11 (0.78%) Agresso
4 7 (0.50%) SAP SRM
5 6 (0.43%) SAP IS-U
5 6 (0.43%) SAP Oil and Gas
6 5 (0.36%) SAP PM
7 4 (0.28%) Summit
8 3 (0.21%) Remedy AR System
9 2 (0.14%) SAP ERP
9 2 (0.14%) Dynamics AX
9 2 (0.14%) SAP CCM
9 2 (0.14%) Markit EDM
10 1 (0.071%) Oracle Payables
10 1 (0.071%) Oracle Receivables
10 1 (0.071%) Oracle Assets
10 1 (0.071%) Oracle General Ledger
10 1 (0.071%) Oracle EBS R12
10 1 (0.071%) Autonomy Scrittura
Cloud Services
1 71 (5.05%) SaaS
2 13 (0.92%) Office 365
3 12 (0.85%) PaaS
4 7 (0.50%) Cloud Computing
5 3 (0.21%) Google Apps
6 2 (0.14%) IaaS
7 1 (0.071%) Force.com
7 1 (0.071%) Amazon AWS
Communications & Networking
1 115 (8.18%) VPN
2 110 (7.82%) Firewall
3 98 (6.97%) TCP/IP
4 66 (4.69%) Internet
5 63 (4.48%) LAN
6 62 (4.41%) MPLS
7 59 (4.20%) WAN
8 58 (4.13%) DNS
9 44 (3.13%) SSL
10 37 (2.63%) DHCP
11 35 (2.49%) VoIP
12 32 (2.28%) SAN
13 29 (2.06%) LDAP
14 28 (1.99%) VLAN
15 25 (1.78%) BGP
16 24 (1.71%) Wireless
17 23 (1.64%) IP Telephony
17 23 (1.64%) OSPF
18 21 (1.49%) FTP
18 21 (1.49%) EIGRP
Database & Business Intelligence
1 183 (13.02%) SQL Server
2 39 (2.77%) Relational Database
3 24 (1.71%) MySQL
3 24 (1.71%) Data Warehouse
3 24 (1.71%) SQL Server Reporting Services
4 22 (1.56%) Data Mining
5 19 (1.35%) VLDB
6 18 (1.28%) Oracle Database
7 12 (0.85%) SQL Server 2008
8 10 (0.71%) MS Access
8 10 (0.71%) SQL Anywhere
8 10 (0.71%) Sybase ASA
9 9 (0.64%) RDBMS
10 7 (0.50%) SQL Server Integration Services
11 6 (0.43%) Oracle Database 11g
12 5 (0.36%) SQL Server 2012
13 4 (0.28%) QlikView
13 4 (0.28%) Oracle Reports
13 4 (0.28%) DB2
14 3 (0.21%) Informix
Development Applications
1 11 (0.78%) Visual Studio
2 5 (0.36%) JUnit
2 5 (0.36%) Eclipse
2 5 (0.36%) Team Foundation Server
3 3 (0.21%) JIRA
4 2 (0.14%) LoadRunner
4 2 (0.14%) Hudson
4 2 (0.14%) Jenkins
5 1 (0.071%) Selenium IDE
5 1 (0.071%) Artifactory
5 1 (0.071%) ClearQuest
5 1 (0.071%) Subversion
5 1 (0.071%) Maven
5 1 (0.071%) Ant
5 1 (0.071%) Oracle Forms
5 1 (0.071%) ClearCase
5 1 (0.071%) Oracle APEX
5 1 (0.071%) Selenium
5 1 (0.071%) Toad
5 1 (0.071%) WebDriver
General
1 256 (18.21%) Finance
2 74 (5.26%) Telecoms
3 52 (3.70%) Law
3 52 (3.70%) Banking
4 44 (3.13%) Retail
5 34 (2.42%) German Language
6 33 (2.35%) Legal
7 28 (1.99%) Marketing
8 27 (1.92%) Back Office
9 21 (1.49%) Manufacturing
9 21 (1.49%) French Language
10 17 (1.21%) Advertising
11 16 (1.14%) Games
12 13 (0.92%) Spanish Language
13 12 (0.85%) Publishing
14 11 (0.78%) Investment Banking
15 10 (0.71%) Military
15 10 (0.71%) Front Office
16 9 (0.64%) Billing
17 7 (0.50%) Financial Institution
Job Titles
1 270 (19.20%) Analyst
2 226 (16.07%) Service Manager
3 133 (9.46%) Consultant
4 126 (8.96%) Service Analyst
5 88 (6.26%) Service Desk Analyst
6 87 (6.19%) Delivery Manager
7 84 (5.97%) Developer
8 83 (5.90%) Services Delivery Manager
9 63 (4.48%) Transition Manager
10 51 (3.63%) Architect
11 50 (3.56%) Support Engineer
11 50 (3.56%) Support Analyst
12 49 (3.49%) Project Manager
13 48 (3.41%) IT Services Manager
14 46 (3.27%) Technical Consultant
15 41 (2.92%) Service Desk Manager
16 39 (2.77%) Administrator
16 39 (2.77%) 1st Line Support
16 39 (2.77%) Network Engineer
17 38 (2.70%) Senior Manager
Libraries, Frameworks & Software Standards
1 81 (5.76%) XML
2 78 (5.55%) HTML
3 74 (5.26%) Web Services
4 65 (4.62%) .NET
5 50 (3.56%) CSS
6 31 (2.20%) ASP.NET
7 28 (1.99%) SOAP
8 23 (1.64%) Ajax
9 14 (1.00%) JSON
10 13 (0.92%) Java EE
10 13 (0.92%) REST
11 12 (0.85%) jQuery
11 12 (0.85%) COM
12 11 (0.78%) JSP
12 11 (0.78%) Middleware
12 11 (0.78%) EDIFACT
13 10 (0.71%) SAML
14 9 (0.64%) Servlets
15 8 (0.57%) EJB
15 8 (0.57%) .NET Framework
Miscellaneous
1 276 (19.63%) Analytical Skills
2 173 (12.30%) Management Information System
3 75 (5.33%) CMDB
4 53 (3.77%) Blackberry
5 42 (2.99%) Computer Science
5 42 (2.99%) Enterprise Software
6 29 (2.06%) iPad
6 29 (2.06%) PMI
7 21 (1.49%) Client/Server
7 21 (1.49%) Performance Metrics
8 19 (1.35%) Thin Client
8 19 (1.35%) Life Science
8 19 (1.35%) Fat Client
9 14 (1.00%) Foreign Exchange (FX)
9 14 (1.00%) iPhone
10 13 (0.92%) NHS
11 12 (0.85%) Statistics
12 10 (0.71%) Clustering
13 9 (0.64%) Economics
14 8 (0.57%) Smartphone
Operating Systems
1 408 (29.02%) Windows
2 109 (7.75%) Windows Server 2008
3 108 (7.68%) Linux
4 97 (6.90%) Windows 7
5 58 (4.13%) UNIX
6 54 (3.84%) Windows Server 2012
7 50 (3.56%) Windows XP
8 41 (2.92%) Windows Server 2003
9 37 (2.63%) Windows 8
10 28 (1.99%) Apple iOS
11 24 (1.71%) Android
12 19 (1.35%) Red Hat Enterprise Linux
13 11 (0.78%) Solaris
14 8 (0.57%) NetWare
14 8 (0.57%) Mac OS X
15 4 (0.28%) Windows 2000
15 4 (0.28%) Windows Vista
15 4 (0.28%) Debian
15 4 (0.28%) CentOS
16 3 (0.21%) SUSE
Processes & Methodologies
1 1040 (73.97%) Service Management
2 1025 (72.90%) ITIL
3 292 (20.77%) Service Delivery
4 218 (15.50%) Project Management
5 169 (12.02%) Change Management
6 165 (11.74%) PRINCE2
7 156 (11.10%) Incident Management
8 112 (7.97%) Problem Management
9 100 (7.11%) Continuous Improvement
10 94 (6.69%) Agile Software Development
11 91 (6.47%) Stakeholder Management
12 82 (5.83%) Business Analysis
13 69 (4.91%) ITIL V3
14 64 (4.55%) CRM
15 61 (4.34%) Disaster Recovery
16 60 (4.27%) Configuration Management
16 60 (4.27%) Release Management
17 53 (3.77%) E-Commerce
18 51 (3.63%) People Management
19 49 (3.49%) Business Continuity
Programming Languages
1 205 (14.58%) SQL
2 82 (5.83%) C
3 70 (4.98%) Java
4 63 (4.48%) JavaScript
5 45 (3.20%) C#
6 32 (2.28%) PowerShell
7 26 (1.85%) Shell Script
8 24 (1.71%) T-SQL
8 24 (1.71%) Perl
9 16 (1.14%) PHP
10 14 (1.00%) VB
11 12 (0.85%) VBA
12 11 (0.78%) PL/SQL
13 7 (0.50%) C++
14 6 (0.43%) XQuery
14 6 (0.43%) XPath
15 4 (0.28%) Python
16 2 (0.14%) AWK
16 2 (0.14%) sed
17 1 (0.071%) VB6
Qualifications
1 228 (16.22%) Degree
2 146 (10.38%) Security Cleared
2 146 (10.38%) ITIL Certification
3 123 (8.75%) SC Cleared
4 70 (4.98%) ITIL Foundation Certificate
4 70 (4.98%) Microsoft Certification
5 49 (3.49%) MCP
6 41 (2.92%) Cisco Certification
7 40 (2.84%) MCSE
8 37 (2.63%) PMI Certification
9 35 (2.49%) ISEB
10 32 (2.28%) CCNA
11 24 (1.71%) CCNP
12 22 (1.56%) VCP4
13 14 (1.00%) PRINCE2 Practitioner
13 14 (1.00%) A+ Certification
14 13 (0.92%) PRINCE2 Certification
15 11 (0.78%) MCSA
15 11 (0.78%) DV Cleared
16 10 (0.71%) CNE
Quality Assurance & Compliance
1 228 (16.22%) SLA
2 40 (2.84%) QA
3 22 (1.56%) ISO 9001
4 19 (1.35%) COBIT
5 17 (1.21%) Sarbanes-Oxley
6 14 (1.00%) ISO/IEC 27001
7 13 (0.92%) PCI DSS
8 6 (0.43%) RosettaNet
9 4 (0.28%) ISO/IEC 20000
10 2 (0.14%) BS15000
10 2 (0.14%) PMBOK
System Software
1 215 (15.29%) Active Directory
2 119 (8.46%) VMware Infrastructure
3 31 (2.20%) Hyper-V
4 28 (1.99%) XenApp
5 24 (1.71%) Terminal Services
6 16 (1.14%) Microsoft App-V
7 14 (1.00%) VMware Workstation
8 13 (0.92%) vCloud
9 12 (0.85%) Xen
10 11 (0.78%) vSphere
11 10 (0.71%) VMware ESXi
12 9 (0.64%) XenDesktop
13 7 (0.50%) Samba
14 6 (0.43%) NLBS
15 4 (0.28%) Novell eDirectory
15 4 (0.28%) VMware ESX
16 2 (0.14%) Terminal Server
16 2 (0.14%) Sendmail
17 1 (0.071%) Veritas Cluster Server
17 1 (0.071%) BlackBerry Internet Service
Systems Management
1 79 (5.62%) SCCM
2 29 (2.06%) SCOM
3 15 (1.07%) Tivoli
3 15 (1.07%) Nagios
4 13 (0.92%) WSUS
4 13 (0.92%) HP UCMDB
4 13 (0.92%) SCOrch
5 12 (0.85%) Opsview
6 10 (0.71%) HP Quality Center
7 9 (0.64%) Norton AntiVirus
8 8 (0.57%) Tivoli Storage Manager
9 7 (0.50%) Unicenter
10 6 (0.43%) DameWare
10 6 (0.43%) OpenView
11 5 (0.36%) ServiceCenter
12 4 (0.28%) Backup Exec
13 3 (0.21%) Control-M
13 3 (0.21%) MOM
13 3 (0.21%) Systems Management Server (SMS)
13 3 (0.21%) NetBackup
Vendors
1 397 (28.24%) Microsoft
2 190 (13.51%) Remedy
3 159 (11.31%) VMware
4 111 (7.89%) BMC
5 110 (7.82%) Cisco
6 106 (7.54%) HP
7 101 (7.18%) Citrix
8 98 (6.97%) ServiceNow
9 85 (6.05%) Oracle
10 41 (2.92%) SAP
11 31 (2.20%) Apple
12 30 (2.13%) Red Hat
13 29 (2.06%) Juniper
13 29 (2.06%) EMC
14 26 (1.85%) CheckPoint
14 26 (1.85%) LANDesk
15 25 (1.78%) NetApp
16 24 (1.71%) Novell
17 23 (1.64%) FrontRange
18 22 (1.56%) F5
Edinburgh, Midlothian
Pertemps Recruitment Partnership
Salary: Negotiable
Posted: 11 hours ago
Knowsley, Merseyside
Capita
Salary: Car, Pension
Posted: 12 hours ago
UK
Global Technology Solutions Ltd
Salary: £40000 - £80000 per annum + benefits
Posted: Yesterday
South West London
Ashdown IT
Salary: £50000 - £70000 per annum + benefits
Posted: Yesterday
Edinburgh, Midlothian
Harvey Nash plc
Salary: £35000 - £45000 per annum + Competitive Benefits Package
Posted: Yesterday
City, London
JM
Salary: £40000 - £50000 per annum
Posted: Yesterday
Chelmsford, Essex
Red10
Salary: £65000 - £75000 per annum
Posted: Yesterday
Edinburgh, Midlothian
Pesaro
Salary: From £40,000 to £50,000 per annum Bonus / Benefits
Posted: 2 days ago
Hatfield, Hertfordshire
Computacenter UK Ltd
Salary: Highly Competitive + bens
Posted: 2 days ago
London
Global Technology Solutions Ltd
Salary: £65000 - £80000 per annum + ben+ training
Posted: 2 days ago
Scunthorpe, South Humberside
Senitor Associates
Salary: £35000 - £45000 per annum + Benefits
Posted: 2 days ago
Salford, Lancashire
Outsourcery Hosting Ltd
Salary: From £21,000 to £27,000 per annum plus Bonus, Pension and Benefits
Posted: 2 days ago
Slough, Berkshire
Global Technology Solutions Ltd
Salary: £45000 - £55000 per annum + ben
Posted: 2 days ago
Birmingham, West Midlands (County)
Connectus
Salary: £50000 per annum
Posted: 3 days ago
Reigate, Surrey
TLP Consultancy Ltd.
Salary: £28000 - £33000 per annum + Car + Package
Posted: 3 days ago
City, London
Premier IT
Salary: £30000 - £40000 per annum
Posted: 3 days ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £40000 per annum
Posted: 3 days ago
London
Apollo Solutions
Salary: £70000 - £80000 per annum + benefits & bonus
Posted: 3 days ago
Northampton, Northamptonshire
NAK Consulting
Salary: DOE + 15% Shift Bonus + Paid Overtime + Bonus + Benefits
Posted: 3 days ago