The table below looks at the statistics for ITSM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 419 415 420
Rank change year-on-year
-4 +5
Permanent jobs citing ITSM 652 636 642
As % of all permanent IT jobs located in the UK 0.58% 0.58% 0.56%
As % of the Processes & Methodologies category 0.71% 0.71% 0.70%
Number of salaries quoted 546 496 507
Average salary £45,000 £47,500 £47,500
Average salary % change year-on-year
-5.26% -
90% offered a salary of more than £26,000 £26,000 £27,500
10% offered a salary of more than £70,000 £70,000 £75,000
UK excluding London average salary £39,000 £45,000 £42,500
% change year-on-year
-13.33% +5.88%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92095 89576 91817
As % of all permanent IT jobs located in the UK 82.23% 81.81% 79.51%
Number of salaries quoted 75962 71840 78174
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £70,000 £72,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 19 December 2014 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 610 £45,000 -5.26% 90
London +66 301 £54,500 +3.80% 50
South East -35 104 £33,000 -26.66% 17
City of London +61 80 £53,500 +7.00% 22
South West -37 44 £39,500 -2.46% 4
Yorkshire -16 41 £42,500 -15.00% 6
West Yorkshire -7 37 £45,000 -10.00% 6
Surrey -37 37 £27,000 -36.47% 4
East Midlands +42 36 £30,000 -10.44% 3
East of England -2 36 £35,000 +3.70% 7
Scotland +25 32 £48,750 +21.87% 2
North West +1 25 £30,000 +3.44% 1
Edinburgh +11 24 £43,750 +75.00% 1
West Midlands -11 24 £55,000 +4.76% 1
Berkshire -21 23 £43,750 -2.77% 6
Wiltshire +5 22 £37,500 -11.76% 1
Northamptonshire -14 22 £26,500 -20.89% 2
Leeds -14 20 £27,500 -45.00% 4
Buckinghamshire +17 17 £31,500 -46.15% 4
Northampton -10 17 £20,500 -38.80% 1
Swindon +13 16 £57,500 +35.29%
Bristol +5 16 £39,500 -22.54% 2
Birmingham -13 14 £65,000 +23.80%
Essex +2 12 £35,000 -53.33% 1
Hampshire -28 12 £33,000 -17.50% 1
Nottinghamshire +16 11 £43,674 -32.80% 1
Nottingham +15 11 £43,674 -32.80% 1
Cambridgeshire -11 11 £30,000 -26.82%
High Wycombe +9 10 £31,500 -46.83%
Manchester -13 10 £38,500 +28.33%

ITSM
Top 30 Related IT Skills

For the 6 months to 19 December 2014, IT jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1046 (73.82%) Service Management
2 1028 (72.55%) ITIL
3 356 (25.12%) Windows
4 340 (23.99%) Microsoft
5 297 (20.96%) Finance
6 289 (20.40%) Service Delivery
7 260 (18.35%) SQL
7 260 (18.35%) Analytical Skills
8 248 (17.50%) SLA
9 204 (14.40%) MS Office
10 196 (13.83%) Degree
11 192 (13.55%) MS Excel
12 186 (13.13%) Project Management
13 180 (12.70%) Active Directory
14 164 (11.57%) SQL Server
15 162 (11.43%) Remedy
15 162 (11.43%) VMware
15 162 (11.43%) Remedy ITSM
16 153 (10.80%) Change Management
17 150 (10.59%) ServiceNow
18 146 (10.30%) Incident Management
19 136 (9.60%) ITIL Certification
19 136 (9.60%) Management Information System
20 124 (8.75%) PRINCE2
21 114 (8.05%) BMC
22 112 (7.90%) VMware Infrastructure
23 107 (7.55%) Cisco
24 104 (7.34%) ITIL Foundation Certificate
24 104 (7.34%) VPN
25 103 (7.27%) Firewall

ITSM
Top Related IT Skills by Category

For the 6 months to 19 December 2014, IT jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 81 (5.72%) SharePoint
2 75 (5.29%) MS Exchange
3 47 (3.32%) IIS
4 26 (1.83%) Blackberry Enterprise Server
5 23 (1.62%) Exchange Server 2007
5 23 (1.62%) Apache
6 22 (1.55%) Exchange Server 2010
7 16 (1.13%) Exchange Server 2013
7 16 (1.13%) Lync
7 16 (1.13%) IBM Notes
8 15 (1.06%) Tomcat
9 11 (0.78%) SharePoint 2010
9 11 (0.78%) WebSphere
10 10 (0.71%) Exchange Server 2003
11 7 (0.49%) CMS
12 6 (0.42%) iPlanet
13 5 (0.35%) JBoss
13 5 (0.35%) WebLogic
13 5 (0.35%) Confluence
14 4 (0.28%) IBM HTTP Server
Applications
1 204 (14.40%) MS Office
2 192 (13.55%) MS Excel
3 46 (3.25%) MS PowerPoint
4 33 (2.33%) MS Visio
5 31 (2.19%) MS Project
6 8 (0.56%) Spreadsheet
7 7 (0.49%) Acrobat
8 2 (0.14%) Adobe Captivate
9 1 (0.071%) Adobe Creative Suite
Business Applications
1 162 (11.43%) Remedy ITSM
2 13 (0.92%) Dynamics CRM
3 10 (0.71%) assyst
4 9 (0.64%) SAP Oil and Gas
5 7 (0.49%) Misys Opics
6 6 (0.42%) Remedy AR System
6 6 (0.42%) SAP IS-U
7 5 (0.35%) Agresso
8 3 (0.21%) SAP SRM
9 2 (0.14%) Oracle General Ledger
9 2 (0.14%) Oracle EBS R12
9 2 (0.14%) Markit EDM
9 2 (0.14%) Oracle Payables
9 2 (0.14%) Oracle Receivables
9 2 (0.14%) Oracle Assets
9 2 (0.14%) SAP FI
9 2 (0.14%) Oracle EBS
9 2 (0.14%) SAP FI/CO
9 2 (0.14%) Summit
9 2 (0.14%) SAP CO
Cloud Services
1 91 (6.42%) SaaS
2 15 (1.06%) PaaS
3 13 (0.92%) Office 365
4 8 (0.56%) Google Apps
4 8 (0.56%) Cloud Computing
5 5 (0.35%) IaaS
6 4 (0.28%) Microsoft Azure
7 2 (0.14%) Amazon AWS
8 1 (0.071%) Force.com
Communications & Networking
1 104 (7.34%) VPN
2 103 (7.27%) Firewall
3 76 (5.36%) TCP/IP
4 73 (5.15%) Internet
5 62 (4.38%) MPLS
6 60 (4.23%) DNS
7 43 (3.03%) SSL
8 42 (2.96%) LAN
9 41 (2.89%) VoIP
10 35 (2.47%) WAN
11 32 (2.26%) VLAN
12 27 (1.91%) Wireless
13 26 (1.83%) DHCP
14 24 (1.69%) Broadband
15 23 (1.62%) SAN
16 22 (1.55%) LDAP
17 20 (1.41%) BGP
17 20 (1.41%) IP Telephony
18 19 (1.34%) OSPF
19 18 (1.27%) HTTP
Database & Business Intelligence
1 164 (11.57%) SQL Server
2 52 (3.67%) Relational Database
3 38 (2.68%) Data Warehouse
4 34 (2.40%) MySQL
5 33 (2.33%) Data Mining
6 28 (1.98%) VLDB
7 21 (1.48%) SQL Server 2008
8 17 (1.20%) SQL Server Reporting Services
8 17 (1.20%) SQL Server Integration Services
9 11 (0.78%) RDBMS
9 11 (0.78%) QlikView
10 9 (0.64%) Oracle Database
11 8 (0.56%) DB2
12 7 (0.49%) SQL Server 2012
13 5 (0.35%) Oracle Database 11g
14 4 (0.28%) Big Data
14 4 (0.28%) Oracle Reports
15 3 (0.21%) DataStage
15 3 (0.21%) Hyperion Smart View
15 3 (0.21%) Essbase
Development Applications
1 18 (1.27%) Visual Studio
2 12 (0.85%) Team Foundation Server
3 6 (0.42%) Eclipse
4 5 (0.35%) JUnit
5 4 (0.28%) Selenium
6 3 (0.21%) JBehave
6 3 (0.21%) Bugzilla
6 3 (0.21%) Subversion
6 3 (0.21%) JIRA
6 3 (0.21%) Cucumber
6 3 (0.21%) Behat
7 2 (0.14%) Jenkins
7 2 (0.14%) TeamCity
7 2 (0.14%) Oracle APEX
8 1 (0.071%) Maven
8 1 (0.071%) WebDriver
8 1 (0.071%) Talend Open Studio
8 1 (0.071%) Ant
8 1 (0.071%) Oracle Forms
8 1 (0.071%) ClearCase
General
1 297 (20.96%) Finance
2 90 (6.35%) Telecoms
3 50 (3.53%) Banking
4 46 (3.25%) Retail
4 46 (3.25%) Law
5 35 (2.47%) Marketing
6 34 (2.40%) Legal
6 34 (2.40%) Back Office
7 19 (1.34%) Manufacturing
8 17 (1.20%) French Language
9 12 (0.85%) German Language
10 11 (0.78%) Advertising
11 10 (0.71%) Publishing
11 10 (0.71%) Financial Institution
12 8 (0.56%) Games
12 8 (0.56%) Welsh Language
13 7 (0.49%) Billing
13 7 (0.49%) Front Office
13 7 (0.49%) Aerospace
14 6 (0.42%) Retail Banking
Job Titles
1 267 (18.84%) Analyst
2 232 (16.37%) Service Manager
3 172 (12.14%) Consultant
4 128 (9.03%) Service Analyst
5 86 (6.07%) Developer
6 85 (6.00%) Service Desk Analyst
7 76 (5.36%) Delivery Manager
8 74 (5.22%) Services Delivery Manager
9 60 (4.23%) Applications Support
10 59 (4.16%) IT Services Manager
11 54 (3.81%) Architect
12 53 (3.74%) Support Analyst
12 53 (3.74%) ITSM Consultant
13 47 (3.32%) Service Desk Manager
14 45 (3.18%) Support Engineer
15 42 (2.96%) Project Manager
15 42 (2.96%) Network Engineer
15 42 (2.96%) Transition Manager
16 39 (2.75%) Technical Consultant
17 35 (2.47%) Senior Manager
Libraries, Frameworks & Software Standards
1 96 (6.77%) HTML
2 83 (5.86%) Web Services
3 82 (5.79%) XML
4 73 (5.15%) CSS
5 58 (4.09%) .NET
6 29 (2.05%) Ajax
7 23 (1.62%) SOAP
8 19 (1.34%) Middleware
9 18 (1.27%) ASP.NET
10 14 (0.99%) JSON
11 10 (0.71%) J2EE
12 8 (0.56%) REST
13 7 (0.49%) jQuery
14 6 (0.42%) Boost C++ Libraries
14 6 (0.42%) MFC
14 6 (0.42%) COM
14 6 (0.42%) STL
14 6 (0.42%) XML Schema
14 6 (0.42%) SAML
14 6 (0.42%) Flash
Miscellaneous
1 260 (18.35%) Analytical Skills
2 136 (9.60%) Management Information System
3 83 (5.86%) CMDB
4 47 (3.32%) Blackberry
4 47 (3.32%) Enterprise Software
5 34 (2.40%) Computer Science
6 27 (1.91%) Performance Metrics
7 18 (1.27%) iPad
8 12 (0.85%) Smartphone
9 11 (0.78%) GIS
9 11 (0.78%) Clustering
10 10 (0.71%) Client/Server
10 10 (0.71%) Statistics
11 9 (0.64%) Informatics
11 9 (0.64%) PMI
11 9 (0.64%) Video Conferencing
12 8 (0.56%) iPhone
12 8 (0.56%) Open Source
12 8 (0.56%) Social Media
12 8 (0.56%) User Experience
Operating Systems
1 356 (25.12%) Windows
2 103 (7.27%) Linux
3 87 (6.14%) Windows 7
4 86 (6.07%) Windows Server 2008
5 70 (4.94%) UNIX
6 43 (3.03%) Windows XP
7 31 (2.19%) Windows Server 2012
8 29 (2.05%) Windows Server 2003
9 22 (1.55%) Windows 8
10 18 (1.27%) Android
11 14 (0.99%) Red Hat Enterprise Linux
12 12 (0.85%) Apple iOS
13 9 (0.64%) Mac OS X
13 9 (0.64%) Solaris
14 7 (0.49%) Windows 2000
15 5 (0.35%) AIX
16 3 (0.21%) CentOS
17 2 (0.14%) Windows Vista
17 2 (0.14%) NetWare
17 2 (0.14%) Windows Phone
Processes & Methodologies
1 1046 (73.82%) Service Management
2 1028 (72.55%) ITIL
3 289 (20.40%) Service Delivery
4 186 (13.13%) Project Management
5 153 (10.80%) Change Management
6 146 (10.30%) Incident Management
7 124 (8.75%) PRINCE2
8 99 (6.99%) Agile Software Development
9 97 (6.85%) Continuous Improvement
10 96 (6.77%) Problem Management
11 81 (5.72%) E-Commerce
12 71 (5.01%) Configuration Management
13 69 (4.87%) Stakeholder Management
13 69 (4.87%) ITIL V3
14 60 (4.23%) Release Management
15 57 (4.02%) CRM
16 49 (3.46%) Business Development
16 49 (3.46%) Mentoring
17 48 (3.39%) Disaster Recovery
18 47 (3.32%) Business Analysis
Programming Languages
1 260 (18.35%) SQL
2 101 (7.13%) JavaScript
3 68 (4.80%) Java
4 59 (4.16%) C
5 32 (2.26%) PowerShell
6 31 (2.19%) C#
7 29 (2.05%) PHP
8 28 (1.98%) Perl
9 24 (1.69%) C++
9 24 (1.69%) T-SQL
10 19 (1.34%) Shell Script
11 11 (0.78%) VBA
12 10 (0.71%) VB
13 8 (0.56%) Python
13 8 (0.56%) PL/SQL
14 6 (0.42%) VC++
15 5 (0.35%) AWK
15 5 (0.35%) sed
16 3 (0.21%) Objective-C
16 3 (0.21%) Bash Shell
Qualifications
1 196 (13.83%) Degree
2 136 (9.60%) ITIL Certification
3 104 (7.34%) ITIL Foundation Certificate
4 100 (7.06%) Security Cleared
5 75 (5.29%) SC Cleared
6 61 (4.30%) Microsoft Certification
7 44 (3.11%) MCP
8 33 (2.33%) Cisco Certification
9 32 (2.26%) ISEB
10 30 (2.12%) MCSE
11 24 (1.69%) CCNA
12 21 (1.48%) CCNP
13 17 (1.20%) PMI Certification
14 14 (0.99%) A+ Certification
15 13 (0.92%) PRINCE2 Practitioner
16 11 (0.78%) PRINCE2 Certification
17 8 (0.56%) PMP
17 8 (0.56%) MCSA
18 7 (0.49%) VMware Certified Professional (VCP)
18 7 (0.49%) DV Cleared
Quality Assurance & Compliance
1 248 (17.50%) SLA
2 47 (3.32%) QA
3 35 (2.47%) COBIT
4 21 (1.48%) ISO 9001
5 16 (1.13%) PCI DSS
6 11 (0.78%) Sarbanes-Oxley
7 6 (0.42%) ISO/IEC 27001
8 3 (0.21%) RosettaNet
9 2 (0.14%) BS15000
9 2 (0.14%) ISO/IEC 20000
9 2 (0.14%) Data Quality
10 1 (0.071%) GPG13
System Software
1 180 (12.70%) Active Directory
2 112 (7.90%) VMware Infrastructure
3 24 (1.69%) Hyper-V
3 24 (1.69%) XenApp
4 23 (1.62%) Terminal Services
5 13 (0.92%) vSphere
6 10 (0.71%) VMware ESXi
7 8 (0.56%) VMware Workstation
7 8 (0.56%) Microsoft App-V
8 6 (0.42%) Novell eDirectory
9 5 (0.35%) XenServer
9 5 (0.35%) vCloud
10 4 (0.28%) VMware ESX
11 3 (0.21%) Firmware
11 3 (0.21%) XenDesktop
11 3 (0.21%) Tivoli Directory Server
12 2 (0.14%) OpenSSH
12 2 (0.14%) Terminal Server
12 2 (0.14%) Xen
13 1 (0.071%) Oracle RAC
Systems Management
1 75 (5.29%) SCCM
2 35 (2.47%) SCOM
3 21 (1.48%) Tivoli
4 15 (1.06%) SCOrch
5 8 (0.56%) HP UCMDB
6 7 (0.49%) OpenView
6 7 (0.49%) Nagios
7 6 (0.42%) Norton AntiVirus
7 6 (0.42%) Backup Exec
7 6 (0.42%) Unicenter
7 6 (0.42%) ServiceCenter
8 5 (0.35%) HP Quality Center
8 5 (0.35%) BMC PATROL
8 5 (0.35%) Opsview
9 4 (0.28%) HP NNM
9 4 (0.28%) WSUS
9 4 (0.28%) TeMIP
9 4 (0.28%) NetBackup
9 4 (0.28%) Netcool
9 4 (0.28%) OVPI
Vendors
1 340 (23.99%) Microsoft
2 162 (11.43%) Remedy
2 162 (11.43%) VMware
3 150 (10.59%) ServiceNow
4 114 (8.05%) BMC
5 107 (7.55%) Cisco
6 89 (6.28%) Citrix
7 88 (6.21%) HP
8 79 (5.58%) Oracle
9 41 (2.89%) Juniper
10 33 (2.33%) Apple
11 32 (2.26%) IBM
12 31 (2.19%) SAP
13 23 (1.62%) CheckPoint
14 22 (1.55%) F5
15 21 (1.48%) Teradata
16 20 (1.41%) Symantec
16 20 (1.41%) Netezza
17 19 (1.34%) FrontRange
17 19 (1.34%) LANDesk
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 22 hours ago
Newbury, Berkshire
Vodafone Group
Posted: Yesterday
Farnborough, Hampshire
Harvey Nash plc
Salary: £30000 - £34000 per annum
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £20000 - £22000 per annum + ben+training
Posted: Yesterday
London
LA International
Salary: £47000 - £56000 per annum + Benefits
Posted: Yesterday
Woking, Surrey
360 Resourcing Solutions
Salary: £50k - 55k per year + Benefits + Profit Share
Posted: 2 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £45,000 per annum plus car allowance and benefits
Posted: 2 days ago
Edinburgh, Midlothian
Global Technology Solutions Ltd
Salary: £55000 - £65000 per annum + Car Allowance+Benefits
Posted: 2 days ago
City, London
Harvey Nash plc
Salary: £35000 - £43000 per annum + Benefits
Posted: 2 days ago
London
LA International
Salary: £34000 - £40000 per annum + Benefits
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Accenture
Salary: Up to £29,000 per annum DOE + Benefits
Posted: 3 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £50000 - £55000 per annum
Posted: 3 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £55000 - £60000 per annum
Posted: 3 days ago
City, London
Informatiq Consulting
Salary: £30000 - £44000 per annum
Posted: 3 days ago
West London
Randstad Technologies
Salary: £60000.00 per annum
Posted: 3 days ago
City, London
Informatiq Consulting
Salary: £45000 - £55000 per annum
Posted: 3 days ago
City, London
Informatiq Consulting
Salary: £45000 - £55000 per annum
Posted: 3 days ago
City, London
Informatiq Consulting
Salary: £40000 - £52000 per annum
Posted: 3 days ago
South West London
Owen Daniels Consultancy
Salary: From £27,000 to £32,000 per annum £27k-32k, pension, flexi benefits, H
Posted: 3 days ago
London
Harvey Nash plc
Posted: 3 days ago