The table below looks at the statistics for ITSM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 380 476 454
Rank change year-on-year
+96 -22
Permanent jobs citing ITSM 756 480 533
As % of all permanent IT jobs located in the UK 0.67% 0.45% 0.45%
As % of the Processes & Methodologies category 0.82% 0.55% 0.57%
Number of salaries quoted 603 372 427
Average salary £42,500 £45,000 £45,000
Average salary % change year-on-year
-5.55% -
90% offered a salary of more than £23,500 £27,500 £30,712
10% offered a salary of more than £68,750 £70,000 £65,000
UK excluding London average salary £40,000 £42,500 £40,000
% change year-on-year
-5.88% +6.25%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92333 86744 92837
As % of all permanent IT jobs located in the UK 81.96% 81.25% 79.04%
Number of salaries quoted 73720 71172 78538
Average salary £47,500 £47,500 £46,000
Average salary % change year-on-year
- +3.26%
90% offered a salary of more than £30,500 £30,000 £30,000
10% offered a salary of more than £72,500 £72,500 £72,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 17 September 2014 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +92 738 £42,500 -5.55% 76
London +77 310 £47,500 -13.63% 26
South East +32 187 £36,900 -7.75% 21
Surrey +29 65 £28,000 -34.11% 5
City of London +36 61 £60,000 +33.33% 7
South West +14 60 £41,000 -13.68% 10
Yorkshire -2 58 £37,500 -25.00% 1
West Yorkshire +3 53 £37,500 +3.44%
Leeds -5 42 £35,000 -3.44%
Hampshire -4 41 £46,500 +22.36% 7
Berkshire +18 39 £37,500 -7.97% 5
West Midlands +9 32 £60,000 +20.00% 4
Wiltshire +22 31 £45,000 -5.26% 4
Swindon +16 30 £45,000 -5.26% 1
East of England -4 30 £32,500 -18.75% 10
Birmingham +12 24 £61,250 +16.66% 1
East Midlands +3 23 £35,000 +6.06% 1
Harrow - 20 £40,000 - 1
Bristol +7 18 £36,750 -27.94% 5
Reading +9 17 £52,500 -32.25%
Guildford +20 16 £23,500 -21.66% 1
Southampton +9 15 £35,000 -17.64%
Woking +16 13 £31,000 -29.14% 1
North West -12 13 £56,000 +86.66% 2
West Sussex +3 12 £45,000 +104.54%
Buckinghamshire -7 12 £50,000 +53.84% 3
Northamptonshire -21 12 £20,500 -36.43% 1
Northampton -19 11 £20,500 -36.92%
Nottinghamshire +9 10 £40,857 -22.17%
Basingstoke +7 10 £34,625 -1.07% 1

ITSM
Top 30 Related IT Skills

For the 6 months to 17 September 2014, IT jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1272 (77.51%) Service Management
2 1205 (73.43%) ITIL
3 431 (26.26%) Finance
4 377 (22.97%) Windows
5 339 (20.66%) Microsoft
6 332 (20.23%) Service Delivery
7 323 (19.68%) SQL
8 263 (16.03%) Project Management
9 251 (15.30%) Degree
10 244 (14.87%) SLA
11 203 (12.37%) MS Office
12 201 (12.25%) MS Excel
13 198 (12.07%) Analytical Skills
14 194 (11.82%) Change Management
15 187 (11.40%) VMware
16 179 (10.91%) Remedy
16 179 (10.91%) Remedy ITSM
17 178 (10.85%) ITIL Certification
18 176 (10.73%) SQL Server
19 167 (10.18%) ServiceNow
20 164 (9.99%) Active Directory
21 160 (9.75%) PRINCE2
22 157 (9.57%) Problem Management
23 148 (9.02%) Agile Software Development
24 143 (8.71%) Management Information System
25 142 (8.65%) Incident Management
26 136 (8.29%) Oracle
27 123 (7.50%) ITIL V3
28 120 (7.31%) Configuration Management
29 119 (7.25%) BMC

ITSM
Top Related IT Skills by Category

For the 6 months to 17 September 2014, IT jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 75 (4.57%) MS Exchange
2 64 (3.90%) SharePoint
3 62 (3.78%) IIS
4 42 (2.56%) Apache
5 39 (2.38%) Tomcat
6 31 (1.89%) Exchange Server 2010
7 26 (1.58%) Exchange Server 2013
8 24 (1.46%) Blackberry Enterprise Server
9 18 (1.10%) Lync
10 12 (0.73%) SharePoint Server
11 11 (0.67%) SharePoint 2010
11 11 (0.67%) BizTalk Server
12 9 (0.55%) CICS
12 9 (0.55%) Documentum
12 9 (0.55%) WebSphere
12 9 (0.55%) Exchange Server 2007
13 8 (0.49%) CMS
13 8 (0.49%) IBM Notes
14 5 (0.30%) JCAPS
15 4 (0.24%) IBM HTTP Server
Applications
1 203 (12.37%) MS Office
2 201 (12.25%) MS Excel
3 47 (2.86%) MS PowerPoint
4 39 (2.38%) MS Visio
5 18 (1.10%) MS Project
6 15 (0.91%) Spreadsheet
7 4 (0.24%) Acrobat
8 2 (0.12%) PaintShop Pro
9 1 (0.061%) InfoPath
9 1 (0.061%) Adobe Captivate
Business Applications
1 179 (10.91%) Remedy ITSM
2 28 (1.71%) assyst
3 13 (0.79%) Remedy AR System
4 11 (0.67%) Oracle General Ledger
5 9 (0.55%) Misys Opics
6 8 (0.49%) Dynamics CRM
7 6 (0.37%) SAP Oil and Gas
8 5 (0.30%) SAP FI
8 5 (0.30%) SAP FI/CO
8 5 (0.30%) SAP CO
9 2 (0.12%) Agresso
9 2 (0.12%) SAP IS-U
9 2 (0.12%) Markit EDM
9 2 (0.12%) Oracle Receivables
10 1 (0.061%) Oracle Assets
10 1 (0.061%) Oracle Payables
10 1 (0.061%) SAP GRC
10 1 (0.061%) Oracle EBS R12
10 1 (0.061%) Oracle EBS
Cloud Services
1 88 (5.36%) SaaS
2 21 (1.28%) PaaS
3 10 (0.61%) IaaS
4 9 (0.55%) Office 365
5 5 (0.30%) Google Apps
5 5 (0.30%) Cloud Computing
6 4 (0.24%) Microsoft Azure
7 3 (0.18%) Amazon AWS
Communications & Networking
1 88 (5.36%) Firewall
2 69 (4.20%) VPN
3 66 (4.02%) DNS
4 58 (3.53%) SAN
5 57 (3.47%) TCP/IP
6 42 (2.56%) Internet
7 41 (2.50%) SSL
8 40 (2.44%) LAN
9 39 (2.38%) WAN
10 38 (2.32%) MPLS
11 35 (2.13%) VoIP
12 27 (1.65%) LDAP
13 22 (1.34%) DHCP
13 22 (1.34%) NAS
14 21 (1.28%) Broadband
15 14 (0.85%) HTTP
16 13 (0.79%) SMTP
17 12 (0.73%) Wireless
18 11 (0.67%) VLAN
19 10 (0.61%) IP Telephony
Database & Business Intelligence
1 176 (10.73%) SQL Server
2 53 (3.23%) MySQL
3 49 (2.99%) Relational Database
4 35 (2.13%) SQL Server Reporting Services
5 30 (1.83%) Data Warehouse
5 30 (1.83%) SQL Server Integration Services
6 25 (1.52%) SQL Server 2008
7 20 (1.22%) DB2
7 20 (1.22%) VLDB
8 19 (1.16%) Data Mining
8 19 (1.16%) QlikView
9 13 (0.79%) RDBMS
10 11 (0.67%) Oracle Database
11 10 (0.61%) Big Data
12 9 (0.55%) SQL Server 2012
13 6 (0.37%) MS Access
14 5 (0.30%) SQL Server Analysis Services
14 5 (0.30%) Oracle Database 11g
14 5 (0.30%) SQL Server 2005
14 5 (0.30%) PostgreSQL
Development Applications
1 19 (1.16%) Visual Studio
2 18 (1.10%) Team Foundation Server
3 8 (0.49%) Eclipse
4 5 (0.30%) Bugzilla
4 5 (0.30%) Selenium
4 5 (0.30%) JBehave
4 5 (0.30%) Cucumber
4 5 (0.30%) Behat
5 4 (0.24%) Xcode
6 3 (0.18%) Subversion
7 2 (0.12%) JIRA
7 2 (0.12%) Serena SBM
7 2 (0.12%) JUnit
7 2 (0.12%) TeamCity
8 1 (0.061%) Hudson
8 1 (0.061%) MSI
8 1 (0.061%) Oracle APEX
8 1 (0.061%) Talend Open Studio
General
1 431 (26.26%) Finance
2 98 (5.97%) Telecoms
3 95 (5.79%) Banking
4 50 (3.05%) Marketing
5 49 (2.99%) Advertising
6 45 (2.74%) Law
7 42 (2.56%) Retail
8 39 (2.38%) Legal
9 26 (1.58%) French Language
10 22 (1.34%) Back Office
11 16 (0.98%) Financial Institution
12 13 (0.79%) German Language
13 12 (0.73%) Manufacturing
14 8 (0.49%) Publishing
14 8 (0.49%) Games
14 8 (0.49%) Local Government
15 6 (0.37%) Multimedia
15 6 (0.37%) Electronics
16 5 (0.30%) Front Office
16 5 (0.30%) Welsh Language
Job Titles
1 310 (18.89%) Analyst
2 257 (15.66%) Service Manager
3 200 (12.19%) Consultant
4 110 (6.70%) Service Analyst
5 105 (6.40%) Developer
6 91 (5.55%) Applications Support
7 88 (5.36%) Architect
8 84 (5.12%) Support Analyst
9 82 (5.00%) Delivery Manager
9 82 (5.00%) ITSM Consultant
10 80 (4.88%) Services Delivery Manager
11 68 (4.14%) Service Desk Analyst
12 61 (3.72%) Support Engineer
13 54 (3.29%) Technical Consultant
13 54 (3.29%) Technical Manager
14 52 (3.17%) Transition Manager
14 52 (3.17%) Management Consultant
15 51 (3.11%) Senior Manager
16 50 (3.05%) IT Services Manager
17 47 (2.86%) Service Management Consultant
Libraries, Frameworks & Software Standards
1 98 (5.97%) HTML
1 98 (5.97%) XML
2 87 (5.30%) Web Services
2 87 (5.30%) CSS
3 75 (4.57%) .NET
4 29 (1.77%) Ajax
5 18 (1.10%) ASP.NET
6 16 (0.98%) SOAP
6 16 (0.98%) Middleware
6 16 (0.98%) LAMP
7 14 (0.85%) JSON
7 14 (0.85%) WAMP
8 13 (0.79%) HTML5
9 11 (0.67%) XHTML
10 9 (0.55%) XML Schema
10 9 (0.55%) J2EE
11 7 (0.43%) MFC
11 7 (0.43%) STL
11 7 (0.43%) Boost C++ Libraries
12 6 (0.37%) Java EE
Miscellaneous
1 198 (12.07%) Analytical Skills
2 143 (8.71%) Management Information System
3 95 (5.79%) CMDB
4 58 (3.53%) Computer Science
5 32 (1.95%) Blackberry
6 29 (1.77%) Enterprise Software
7 28 (1.71%) GIS
8 16 (0.98%) Clustering
9 12 (0.73%) Replication
9 12 (0.73%) Mainframe
9 12 (0.73%) NHS
9 12 (0.73%) PMI
9 12 (0.73%) Informatics
9 12 (0.73%) Smartphone
9 12 (0.73%) Video Conferencing
10 11 (0.67%) Statistics
11 10 (0.61%) STB
11 10 (0.61%) Foreign Exchange (FX)
11 10 (0.61%) IBM Mainframe
11 10 (0.61%) Open Source
Operating Systems
1 377 (22.97%) Windows
2 104 (6.34%) Linux
3 94 (5.73%) Windows 7
4 91 (5.55%) UNIX
5 81 (4.94%) Windows Server 2008
6 45 (2.74%) Windows XP
7 29 (1.77%) Windows Server 2003
8 24 (1.46%) Solaris
8 24 (1.46%) Windows Server 2012
9 17 (1.04%) Android
9 17 (1.04%) Apple iOS
10 13 (0.79%) Red Hat Enterprise Linux
11 11 (0.67%) Windows 8
12 9 (0.55%) zOS
13 7 (0.43%) Mac OS X
14 6 (0.37%) AIX
15 4 (0.24%) Windows 2000
16 2 (0.12%) Mac OS
17 1 (0.061%) Oracle Linux
17 1 (0.061%) Windows Vista
Processes & Methodologies
1 1272 (77.51%) Service Management
2 1205 (73.43%) ITIL
3 332 (20.23%) Service Delivery
4 263 (16.03%) Project Management
5 194 (11.82%) Change Management
6 160 (9.75%) PRINCE2
7 157 (9.57%) Problem Management
8 148 (9.02%) Agile Software Development
9 142 (8.65%) Incident Management
10 123 (7.50%) ITIL V3
11 120 (7.31%) Configuration Management
12 91 (5.55%) Release Management
13 87 (5.30%) Continuous Improvement
14 78 (4.75%) Business Development
14 78 (4.75%) Stakeholder Management
15 73 (4.45%) Disaster Recovery
16 67 (4.08%) E-Commerce
16 67 (4.08%) Mentoring
17 62 (3.78%) Business Continuity
18 61 (3.72%) Asset Management
Programming Languages
1 323 (19.68%) SQL
2 100 (6.09%) JavaScript
3 88 (5.36%) Java
4 48 (2.93%) PHP
5 45 (2.74%) PowerShell
6 32 (1.95%) C#
7 31 (1.89%) Perl
8 29 (1.77%) C
9 25 (1.52%) C++
10 24 (1.46%) VBA
11 17 (1.04%) T-SQL
12 16 (0.98%) Python
12 16 (0.98%) PL/SQL
13 12 (0.73%) VB
14 9 (0.55%) Objective-C
14 9 (0.55%) ABAP
15 7 (0.43%) VC++
16 5 (0.30%) VB.NET
17 4 (0.24%) PHP5
18 3 (0.18%) Bash Shell
Qualifications
1 251 (15.30%) Degree
2 178 (10.85%) ITIL Certification
3 97 (5.91%) ITIL Foundation Certificate
4 73 (4.45%) Security Cleared
5 55 (3.35%) Microsoft Certification
6 49 (2.99%) ISEB
7 47 (2.86%) SC Cleared
8 35 (2.13%) MCP
8 35 (2.13%) MCSE
9 26 (1.58%) Cisco Certification
10 25 (1.52%) CISSP
11 24 (1.46%) VMware Certified Professional (VCP)
12 17 (1.04%) PMI Certification
13 16 (0.98%) CCNA
14 14 (0.85%) MCSA
14 14 (0.85%) DV Cleared
15 13 (0.79%) PRINCE2 Certification
16 12 (0.73%) CCNP
17 10 (0.61%) CCA
17 10 (0.61%) CISA
Quality Assurance & Compliance
1 244 (14.87%) SLA
2 58 (3.53%) COBIT
3 45 (2.74%) QA
4 26 (1.58%) ISO/IEC 27001
5 15 (0.91%) Sarbanes-Oxley
6 14 (0.85%) PCI DSS
7 11 (0.67%) ISO 9000
8 8 (0.49%) ISO 9001
9 4 (0.24%) ISO/IEC 20000
10 2 (0.12%) Data Quality
11 1 (0.061%) GPG13
11 1 (0.061%) BS15000
System Software
1 164 (9.99%) Active Directory
2 114 (6.95%) VMware Infrastructure
3 44 (2.68%) XenApp
4 15 (0.91%) VMware ESX
5 13 (0.79%) Microsoft App-V
6 12 (0.73%) vSphere
7 9 (0.55%) Hyper-V
7 9 (0.55%) XenServer
7 9 (0.55%) VMware Workstation
8 8 (0.49%) Terminal Services
8 8 (0.49%) XenDesktop
9 6 (0.37%) Snort
9 6 (0.37%) VMware ESXi
10 4 (0.24%) vCloud
11 3 (0.18%) Novell eDirectory
11 3 (0.18%) Oracle RMAN
11 3 (0.18%) Tivoli Directory Server
12 2 (0.12%) OpenSSH
13 1 (0.061%) VMware Server
13 1 (0.061%) Oracle RAC
Systems Management
1 76 (4.63%) SCCM
2 28 (1.71%) SCOM
3 25 (1.52%) Tivoli
4 16 (0.98%) Norton AntiVirus
5 13 (0.79%) OpenView
6 12 (0.73%) Oracle Enterprise Manager
7 11 (0.67%) Netcool
8 10 (0.61%) TeMIP
8 10 (0.61%) HP NNM
8 10 (0.61%) OVPI
9 9 (0.55%) Systems Management Server (SMS)
10 8 (0.49%) Nagios
10 8 (0.49%) Backup Exec
10 8 (0.49%) SCOrch
11 6 (0.37%) WMI
12 5 (0.30%) NetBackup
12 5 (0.30%) Puppet
12 5 (0.30%) Cisco UCCX
12 5 (0.30%) Opsview
12 5 (0.30%) Opscode Chef
Vendors
1 339 (20.66%) Microsoft
2 187 (11.40%) VMware
3 179 (10.91%) Remedy
4 167 (10.18%) ServiceNow
5 136 (8.29%) Oracle
6 119 (7.25%) BMC
7 101 (6.15%) Cisco
8 99 (6.03%) HP
9 96 (5.85%) Citrix
10 60 (3.66%) IBM
11 42 (2.56%) SAP
12 39 (2.38%) NetApp
13 38 (2.32%) Symantec
14 35 (2.13%) EMC
15 33 (2.01%) Apple
16 26 (1.58%) Juniper
17 22 (1.34%) CheckPoint
18 20 (1.22%) CA
19 18 (1.10%) Dell
19 18 (1.10%) Red Hat
Bristol, Avon
Redrock Consulting Ltd
Salary: £24000 - £28000 per annum + Good Benefits Package
Posted: 13 hours ago
Birmingham, West Midlands (County)
Global Technology Solutions Ltd
Salary: £60000 - £70000 per annum + car allowance + bonus + benefits
Posted: 14 hours ago
Wokingham, Berkshire
Yoh Company
Salary: £40000 - £50000 per annum
Posted: 14 hours ago
Chippenham, Wiltshire
XIST4 IT Recruitment Ltd
Salary: £35-40k + £4k Car Allowance
Posted: 15 hours ago
Hatfield, Hertfordshire
Hays - Computacenter
Salary: Competitive Package
Posted: 15 hours ago
Bristol, Avon
Spring Technology
Salary: £18000.00 - £25000.00 per annum + Excellent
Posted: 15 hours ago
Hatfield, Hertfordshire
Hays - Computacenter
Salary: Competitive Salary
Posted: 16 hours ago
London
Careerwise UK Limited
Salary: £80000 per annum + bonus, pension, medical, life, 25 day
Posted: 20 hours ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £25000 - £29000 per annum + ben+training
Posted: 21 hours ago
Fareham, Hampshire
Executive Recruitment Services (ERS)
Salary: £35000 - £42000 per annum
Posted: 22 hours ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £22000 - £25000 per annum + Excellent Benefits
Posted: 23 hours ago
Surrey
Coal IT Services
Salary: From £20,000 to £23,000 per annum plus 30% benefits package (excellent
Posted: Yesterday
London
Lorien Resourcing
Salary: £65000 - £85000 per annum + Excellent Salary and Package on offer
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
EasyWebRecruitment.com
Salary: £35,000 - £45,000 per annum
Posted: Yesterday
Andover, Hampshire
Ampersand Consulting
Salary: £24500 per annum + Benefits
Posted: Yesterday
Tunbridge Wells, Kent
Experis Ltd
Salary: £50000 - £70000 per annum + Benefits
Posted: Yesterday
Winchester, Hampshire
Redrock Consulting Ltd
Salary: £60000 - £65000 per annum + Excellent Benefits
Posted: 2 days ago
Surrey
Deerfoot IT Resources Ltd
Salary: £26000 - £28000 per annum
Posted: 2 days ago
Portsmouth, Hampshire
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £23000.00 per annum
Posted: 2 days ago
London
Ashdown IT
Salary: £30000 - £40000 per annum
Posted: 2 days ago