The table below looks at the statistics for ITSM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 26 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Nov 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 408 445 414
Rank change year-on-year
+37 -31
Permanent jobs citing ITSM 647 575 634
As % of all permanent IT jobs located in the UK 0.58% 0.52% 0.55%
As % of the Processes & Methodologies category 0.70% 0.64% 0.69%
Number of salaries quoted 541 451 503
Average salary £42,500 £47,500 £47,500
Average salary % change year-on-year
-10.52% -
90% offered a salary of more than £23,500 £27,500 £28,300
10% offered a salary of more than £69,800 £72,500 £75,000
UK excluding London average salary £37,500 £45,000 £40,000
% change year-on-year
-16.66% +12.50%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92363 90476 91973
As % of all permanent IT jobs located in the UK 82.27% 81.69% 79.29%
Number of salaries quoted 75858 73597 77983
Average salary £48,000 £47,500 £45,000
Average salary % change year-on-year
+1.05% +5.55%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £70,000 £72,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 26 November 2014 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 26 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +14 611 £42,500 -10.52% 81
London +62 292 £52,500 - 37
South East -22 124 £33,000 -26.66% 13
City of London +64 75 £52,500 +5.00% 17
South West -20 52 £39,500 -15.79% 7
Surrey -11 51 £27,000 -40.00% 3
East Midlands +32 37 £30,000 -12.40% 3
East of England -24 36 £35,000 -6.66% 7
Wiltshire +4 27 £42,500 - 2
Berkshire -3 27 £42,500 +13.33% 4
West Midlands -14 26 £42,233 -15.53% 2
Northamptonshire -4 25 £20,500 -38.80% 2
Scotland +8 24 £45,000 +39.53% 8
Yorkshire -41 23 £48,500 -3.00% 8
North West 0 22 £31,250 +25.00% 1
Bristol +9 20 £39,500 -22.54% 3
Swindon +6 20 £57,500 +35.29%
Northampton -10 20 £20,500 -38.80% 1
West Yorkshire -30 20 £49,250 -1.50% 6
Edinburgh -1 17 £43,750 +75.00% 3
Buckinghamshire +1 16 £31,500 -27.58% 4
Hampshire -11 16 £27,500 -38.88% 1
Birmingham -15 16 £61,250 +16.66% 1
Hertfordshire -4 15 £50,000 +42.85% 6
Egham +8 13 - -
High Wycombe - 12 £31,500 -
Cambridgeshire -2 10 £30,000 +22.44%
Bradford - 10 £50,000 - 4
Nottingham +28 9 £52,500 -19.23% 1
Nottinghamshire +14 9 £52,500 -19.23% 1

ITSM
Top 30 Related IT Skills

For the 6 months to 26 November 2014, IT jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1104 (74.80%) Service Management
2 1073 (72.70%) ITIL
3 351 (23.78%) Windows
4 333 (22.56%) Microsoft
5 318 (21.54%) Finance
6 290 (19.65%) SQL
7 287 (19.44%) Service Delivery
8 261 (17.68%) SLA
9 260 (17.62%) Analytical Skills
10 222 (15.04%) MS Office
11 204 (13.82%) Project Management
12 202 (13.69%) Degree
13 191 (12.94%) MS Excel
14 177 (11.99%) Active Directory
15 169 (11.45%) VMware
16 165 (11.18%) Remedy
16 165 (11.18%) Remedy ITSM
17 163 (11.04%) SQL Server
17 163 (11.04%) Change Management
18 150 (10.16%) ServiceNow
19 145 (9.82%) Incident Management
20 137 (9.28%) ITIL Certification
21 130 (8.81%) Management Information System
22 127 (8.60%) PRINCE2
23 121 (8.20%) BMC
24 116 (7.86%) ITIL Foundation Certificate
25 115 (7.79%) Agile Software Development
26 110 (7.45%) VMware Infrastructure
26 110 (7.45%) Cisco
27 108 (7.32%) Problem Management

ITSM
Top Related IT Skills by Category

For the 6 months to 26 November 2014, IT jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 73 (4.95%) MS Exchange
2 67 (4.54%) SharePoint
3 54 (3.66%) IIS
4 28 (1.90%) Blackberry Enterprise Server
5 27 (1.83%) Apache
6 21 (1.42%) Exchange Server 2010
7 19 (1.29%) Lync
7 19 (1.29%) Exchange Server 2007
7 19 (1.29%) Tomcat
8 15 (1.02%) IBM Notes
9 13 (0.88%) Exchange Server 2013
10 10 (0.68%) Exchange Server 2003
10 10 (0.68%) WebSphere
11 9 (0.61%) CMS
12 8 (0.54%) SharePoint 2010
13 6 (0.41%) iPlanet
14 5 (0.34%) Confluence
15 4 (0.27%) IBM HTTP Server
15 4 (0.27%) Oracle HTTP Server
15 4 (0.27%) WebLogic
Applications
1 222 (15.04%) MS Office
2 191 (12.94%) MS Excel
3 44 (2.98%) MS PowerPoint
4 33 (2.24%) MS Visio
5 30 (2.03%) MS Project
6 14 (0.95%) Spreadsheet
7 7 (0.47%) Acrobat
8 2 (0.14%) Adobe Captivate
9 1 (0.068%) Adobe Creative Suite
9 1 (0.068%) PaintShop Pro
Business Applications
1 165 (11.18%) Remedy ITSM
2 14 (0.95%) Dynamics CRM
3 11 (0.75%) assyst
4 9 (0.61%) SAP Oil and Gas
4 9 (0.61%) Remedy AR System
5 8 (0.54%) Misys Opics
6 6 (0.41%) SAP IS-U
6 6 (0.41%) SAP CO
6 6 (0.41%) SAP FI
6 6 (0.41%) SAP FI/CO
7 3 (0.20%) Oracle Receivables
8 2 (0.14%) Oracle Assets
8 2 (0.14%) Oracle EBS
8 2 (0.14%) Agresso
8 2 (0.14%) Oracle General Ledger
8 2 (0.14%) Oracle EBS R12
8 2 (0.14%) Markit EDM
8 2 (0.14%) Oracle Payables
9 1 (0.068%) SAP SRM
9 1 (0.068%) SAP FS
Cloud Services
1 91 (6.17%) SaaS
2 16 (1.08%) PaaS
3 14 (0.95%) Office 365
4 8 (0.54%) Google Apps
4 8 (0.54%) Cloud Computing
5 5 (0.34%) IaaS
6 4 (0.27%) Microsoft Azure
7 2 (0.14%) Amazon AWS
8 1 (0.068%) Force.com
Communications & Networking
1 101 (6.84%) Firewall
2 94 (6.37%) VPN
3 75 (5.08%) TCP/IP
4 72 (4.88%) Internet
5 64 (4.34%) DNS
6 61 (4.13%) MPLS
7 42 (2.85%) VoIP
8 39 (2.64%) SSL
9 37 (2.51%) LAN
10 31 (2.10%) SAN
11 30 (2.03%) WAN
12 29 (1.96%) VLAN
13 28 (1.90%) DHCP
14 26 (1.76%) Broadband
15 24 (1.63%) Wireless
16 20 (1.36%) LDAP
17 18 (1.22%) OSPF
17 18 (1.22%) BGP
17 18 (1.22%) IP Telephony
17 18 (1.22%) NAS
Database & Business Intelligence
1 163 (11.04%) SQL Server
2 56 (3.79%) Relational Database
3 40 (2.71%) Data Warehouse
4 39 (2.64%) MySQL
5 34 (2.30%) Data Mining
6 29 (1.96%) VLDB
7 21 (1.42%) SQL Server Reporting Services
7 21 (1.42%) SQL Server 2008
8 20 (1.36%) SQL Server Integration Services
9 15 (1.02%) QlikView
10 13 (0.88%) RDBMS
11 10 (0.68%) DB2
12 9 (0.61%) Oracle Database
13 8 (0.54%) Big Data
14 6 (0.41%) SQL Server 2012
14 6 (0.41%) Oracle Database 11g
15 3 (0.20%) PostgreSQL
15 3 (0.20%) Essbase
15 3 (0.20%) Oracle Reports
15 3 (0.20%) Hyperion Smart View
Development Applications
1 18 (1.22%) Visual Studio
2 16 (1.08%) Team Foundation Server
3 6 (0.41%) Eclipse
4 5 (0.34%) Bugzilla
4 5 (0.34%) JBehave
4 5 (0.34%) Cucumber
4 5 (0.34%) Behat
4 5 (0.34%) Selenium
5 3 (0.20%) JUnit
5 3 (0.20%) JIRA
6 2 (0.14%) Oracle APEX
6 2 (0.14%) Subversion
6 2 (0.14%) Xcode
6 2 (0.14%) TeamCity
7 1 (0.068%) Talend Open Studio
7 1 (0.068%) Serena SBM
7 1 (0.068%) MSI
General
1 318 (21.54%) Finance
2 100 (6.78%) Telecoms
3 66 (4.47%) Banking
4 50 (3.39%) Retail
5 43 (2.91%) Law
6 41 (2.78%) Marketing
7 32 (2.17%) Legal
8 29 (1.96%) Back Office
9 21 (1.42%) French Language
10 16 (1.08%) Manufacturing
11 15 (1.02%) Advertising
12 14 (0.95%) German Language
13 12 (0.81%) Financial Institution
14 8 (0.54%) Welsh Language
15 7 (0.47%) Local Government
15 7 (0.47%) Games
16 6 (0.41%) Retail Banking
16 6 (0.41%) Pharmaceutical
16 6 (0.41%) Publishing
16 6 (0.41%) Billing
Job Titles
1 302 (20.46%) Analyst
2 237 (16.06%) Service Manager
3 175 (11.86%) Consultant
4 129 (8.74%) Service Analyst
5 92 (6.23%) Developer
6 86 (5.83%) Service Desk Analyst
7 77 (5.22%) Delivery Manager
8 74 (5.01%) Services Delivery Manager
9 69 (4.67%) Applications Support
10 66 (4.47%) Support Analyst
11 60 (4.07%) Architect
12 56 (3.79%) ITSM Consultant
13 53 (3.59%) IT Services Manager
14 49 (3.32%) Support Engineer
15 47 (3.18%) Service Desk Manager
16 42 (2.85%) Senior Manager
17 41 (2.78%) Project Manager
17 41 (2.78%) Technical Consultant
18 40 (2.71%) Transition Manager
19 38 (2.57%) Network Engineer
Libraries, Frameworks & Software Standards
1 99 (6.71%) HTML
2 87 (5.89%) Web Services
3 84 (5.69%) XML
4 77 (5.22%) CSS
5 60 (4.07%) .NET
6 27 (1.83%) Ajax
7 19 (1.29%) SOAP
8 17 (1.15%) ASP.NET
8 17 (1.15%) Middleware
9 14 (0.95%) JSON
10 11 (0.75%) J2EE
11 9 (0.61%) XML Schema
12 8 (0.54%) MFC
12 8 (0.54%) STL
12 8 (0.54%) Boost C++ Libraries
13 7 (0.47%) REST
13 7 (0.47%) XHTML
14 6 (0.41%) Flash
14 6 (0.41%) SAML
14 6 (0.41%) HTML5
Miscellaneous
1 260 (17.62%) Analytical Skills
2 130 (8.81%) Management Information System
3 87 (5.89%) CMDB
4 43 (2.91%) Blackberry
5 41 (2.78%) Enterprise Software
6 36 (2.44%) Computer Science
7 27 (1.83%) Performance Metrics
8 17 (1.15%) iPad
9 13 (0.88%) GIS
10 12 (0.81%) Informatics
10 12 (0.81%) Smartphone
11 11 (0.75%) Video Conferencing
12 10 (0.68%) Statistics
12 10 (0.68%) PMI
12 10 (0.68%) Clustering
13 9 (0.61%) Foreign Exchange (FX)
13 9 (0.61%) Open Source
14 8 (0.54%) Algorithms
14 8 (0.54%) Social Media
14 8 (0.54%) PDA
Operating Systems
1 351 (23.78%) Windows
2 104 (7.05%) Linux
3 90 (6.10%) Windows 7
4 74 (5.01%) UNIX
5 70 (4.74%) Windows Server 2008
6 44 (2.98%) Windows XP
7 26 (1.76%) Windows Server 2003
8 20 (1.36%) Windows Server 2012
9 19 (1.29%) Windows 8
10 18 (1.22%) Android
11 13 (0.88%) Apple iOS
12 12 (0.81%) Red Hat Enterprise Linux
13 10 (0.68%) Mac OS X
14 9 (0.61%) Solaris
15 7 (0.47%) Windows 2000
16 5 (0.34%) AIX
17 2 (0.14%) Windows Vista
17 2 (0.14%) Windows Phone
18 1 (0.068%) Ubuntu
18 1 (0.068%) CentOS
Processes & Methodologies
1 1104 (74.80%) Service Management
2 1073 (72.70%) ITIL
3 287 (19.44%) Service Delivery
4 204 (13.82%) Project Management
5 163 (11.04%) Change Management
6 145 (9.82%) Incident Management
7 127 (8.60%) PRINCE2
8 115 (7.79%) Agile Software Development
9 108 (7.32%) Problem Management
10 101 (6.84%) Continuous Improvement
11 87 (5.89%) E-Commerce
12 86 (5.83%) Configuration Management
13 81 (5.49%) ITIL V3
14 71 (4.81%) Release Management
15 67 (4.54%) Stakeholder Management
16 58 (3.93%) CRM
16 58 (3.93%) Disaster Recovery
17 54 (3.66%) Business Development
18 51 (3.46%) Mentoring
19 50 (3.39%) Coaching
Programming Languages
1 290 (19.65%) SQL
2 106 (7.18%) JavaScript
3 75 (5.08%) Java
4 50 (3.39%) C
5 38 (2.57%) PHP
6 33 (2.24%) Perl
7 30 (2.03%) PowerShell
8 27 (1.83%) C++
9 26 (1.76%) C#
10 24 (1.63%) T-SQL
11 16 (1.08%) Shell Script
12 13 (0.88%) VBA
13 11 (0.75%) Python
14 8 (0.54%) VC++
14 8 (0.54%) PL/SQL
15 7 (0.47%) VB
15 7 (0.47%) Objective-C
16 5 (0.34%) AWK
16 5 (0.34%) sed
17 3 (0.20%) Bash Shell
Qualifications
1 202 (13.69%) Degree
2 137 (9.28%) ITIL Certification
3 116 (7.86%) ITIL Foundation Certificate
4 89 (6.03%) Security Cleared
5 68 (4.61%) SC Cleared
6 61 (4.13%) Microsoft Certification
7 46 (3.12%) MCP
8 40 (2.71%) ISEB
9 34 (2.30%) Cisco Certification
10 29 (1.96%) MCSE
11 25 (1.69%) CCNA
12 20 (1.36%) CCNP
13 19 (1.29%) PMI Certification
14 14 (0.95%) PRINCE2 Certification
14 14 (0.95%) PRINCE2 Practitioner
15 12 (0.81%) DV Cleared
15 12 (0.81%) A+ Certification
16 11 (0.75%) VMware Certified Professional (VCP)
17 9 (0.61%) PMP
17 9 (0.61%) MCSA
Quality Assurance & Compliance
1 261 (17.68%) SLA
2 52 (3.52%) QA
3 41 (2.78%) COBIT
4 20 (1.36%) ISO 9001
5 16 (1.08%) PCI DSS
6 8 (0.54%) ISO/IEC 27001
7 7 (0.47%) Sarbanes-Oxley
8 2 (0.14%) Data Quality
9 1 (0.068%) GPG13
9 1 (0.068%) BS15000
9 1 (0.068%) RosettaNet
System Software
1 177 (11.99%) Active Directory
2 110 (7.45%) VMware Infrastructure
3 26 (1.76%) XenApp
4 20 (1.36%) Hyper-V
5 19 (1.29%) Terminal Services
6 17 (1.15%) vSphere
7 9 (0.61%) VMware ESXi
7 9 (0.61%) VMware Workstation
8 8 (0.54%) Microsoft App-V
8 8 (0.54%) VMware ESX
9 6 (0.41%) Novell eDirectory
9 6 (0.41%) XenServer
10 5 (0.34%) XenDesktop
10 5 (0.34%) vCloud
11 3 (0.20%) Tivoli Directory Server
11 3 (0.20%) Firmware
11 3 (0.20%) Snort
12 2 (0.14%) Xen
12 2 (0.14%) Terminal Server
12 2 (0.14%) OpenSSH
Systems Management
1 70 (4.74%) SCCM
2 30 (2.03%) SCOM
3 22 (1.49%) Tivoli
4 11 (0.75%) SCOrch
5 10 (0.68%) OpenView
5 10 (0.68%) Norton AntiVirus
6 8 (0.54%) Backup Exec
7 7 (0.47%) HP NNM
7 7 (0.47%) Nagios
7 7 (0.47%) Oracle Enterprise Manager
7 7 (0.47%) Netcool
7 7 (0.47%) TeMIP
7 7 (0.47%) OVPI
8 6 (0.41%) ServiceCenter
9 5 (0.34%) NetBackup
9 5 (0.34%) Opsview
9 5 (0.34%) BMC PATROL
10 4 (0.27%) Systems Management Server (SMS)
10 4 (0.27%) Unicenter
10 4 (0.27%) WSUS
Vendors
1 333 (22.56%) Microsoft
2 169 (11.45%) VMware
3 165 (11.18%) Remedy
4 150 (10.16%) ServiceNow
5 121 (8.20%) BMC
6 110 (7.45%) Cisco
7 94 (6.37%) Oracle
8 88 (5.96%) Citrix
9 81 (5.49%) HP
10 39 (2.64%) Juniper
11 36 (2.44%) SAP
12 35 (2.37%) Apple
13 33 (2.24%) IBM
14 31 (2.10%) Symantec
15 21 (1.42%) CheckPoint
15 21 (1.42%) Teradata
15 21 (1.42%) F5
16 20 (1.36%) Netezza
17 19 (1.29%) LANDesk
18 18 (1.22%) FrontRange
City, London
Harvey Nash plc
Salary: £35000 - £40000 per annum + Benefits
Posted: 14 hours ago
City, London
Advanced Resource Managers
Salary: £50000 - £61900 per annum + benefits
Posted: 17 hours ago
Weybridge, Surrey
TLP Consultancy Ltd.
Salary: £35000 - £42000 per annum
Posted: 17 hours ago
Bath, Avon
University of Bath
Salary: From £31,342 to £37,394 per annum
Posted: 18 hours ago
Leeds, West Yorkshire
Lorien Resourcing
Salary: £40000 - £52000 per annum + Bonus + Pension + Health care
Posted: 22 hours ago
Central London / West End
Ampersand Consulting
Salary: £30000 per annum + Benefits
Posted: 23 hours ago
City, London
Executive Recruitment Services (ERS)
Salary: £45000 - £55000 per annum
Posted: Yesterday
City, London
Executive Recruitment Services (ERS)
Salary: £60000 - £75000 per annum
Posted: Yesterday
City, London
Executive Recruitment Services (ERS)
Salary: £55000 - £60000 per annum
Posted: Yesterday
City, London
LA International
Salary: £50000 - £59000 per annum + Benefits
Posted: Yesterday
London
Burns Sheehan
Salary: £25000 - £32000 per annum
Posted: Yesterday
Wiltshire
Nationwide People Ltd
Salary: £400 - £450 Per Day
Posted: Yesterday
London
Harvey Nash plc
Salary: £30000 - £45000 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Rullion IT Plus
Salary: £25000 per annum
Posted: 2 days ago
London
Global Technology Solutions Ltd
Salary: £65000 - £80000 per annum + ben+ training
Posted: 2 days ago
Reading, Berkshire
CGI
Salary: £45000 - £70000 per annum + excellent benefits
Posted: 4 days ago
London
CGI
Salary: £60000 - £85000 per annum + excellent benefits
Posted: 4 days ago
Bristol, Avon
CGI
Salary: £60000 - £85000 per annum + excellent benefits
Posted: 4 days ago
Reading, Berkshire
CGI
Salary: £60000 - £85000 per annum + excellent benefits
Posted: 4 days ago
Northampton, Northamptonshire
Integrity IT Solutions
Salary: From £25,000 to £35,000 per annum and Car Allowance
Posted: 4 days ago