The table below looks at the statistics for ITSM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 420 446 406
Rank change year-on-year
+26 -40
Permanent jobs citing ITSM 651 559 621
As % of all permanent IT jobs located in the UK 0.57% 0.51% 0.56%
As % of the Processes & Methodologies category 0.69% 0.62% 0.71%
Number of salaries quoted 540 438 492
Average salary £42,500 £47,500 £46,250
Average salary % change year-on-year
-10.52% +2.70%
90% offered a salary of more than £23,000 £27,500 £29,500
10% offered a salary of more than £67,500 £72,750 £75,000
UK excluding London average salary £37,500 £45,000 £40,000
% change year-on-year
-16.66% +12.50%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
93682 90341 87311
As % of all permanent IT jobs located in the UK 82.22% 81.64% 79.19%
Number of salaries quoted 76768 73683 73829
Average salary £48,000 £47,500 £45,000
Average salary % change year-on-year
+1.05% +5.55%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £70,000 £72,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 21 November 2014 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 621 £42,366 -10.80% 83
London +50 290 £52,000 -5.45% 36
South East -19 131 £33,500 -25.55% 16
City of London +57 71 £53,750 +3.36% 14
South West -16 57 £39,500 -15.79% 6
Surrey +10 54 £27,000 -40.00% 3
East of England -10 37 £35,000 -12.50% 7
East Midlands +27 36 £30,000 -14.28% 3
Wiltshire +10 29 £42,500 -
West Midlands 0 28 £42,233 -17.59% 2
Berkshire +1 27 £40,000 +6.66% 5
Northamptonshire -4 25 £20,500 -38.80% 2
Swindon +11 22 £57,500 +35.29%
North West -8 22 £30,000 +20.00% 1
Bristol +14 21 £39,500 -22.54% 3
Yorkshire -45 21 £50,000 - 8
Northampton -6 20 £20,500 -38.80% 2
Scotland +9 19 £42,500 +31.78% 8
West Yorkshire -31 19 £50,000 - 6
Hampshire -11 18 £31,750 -29.44% 1
Birmingham -14 18 £61,250 +16.66% 1
Buckinghamshire +11 16 £31,500 -5.97% 2
Hertfordshire -11 16 £50,000 +25.00% 6
Egham +10 14 - -
Edinburgh -2 14 £42,500 +70.00% 4
High Wycombe - 12 £31,500 -
Cambridgeshire -2 10 £30,000 +22.44%
Maidenhead +5 9 £40,000 -40.74%
Essex 0 9 £35,000 -31.37% 1
Merseyside - 9 £20,000 -

ITSM
Top 30 Related IT Skills

For the 6 months to 21 November 2014, IT jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1120 (75.02%) Service Management
2 1091 (73.07%) ITIL
3 359 (24.05%) Windows
4 332 (22.24%) Microsoft
5 325 (21.77%) Finance
6 295 (19.76%) SQL
7 288 (19.29%) Service Delivery
8 264 (17.68%) SLA
9 261 (17.48%) Analytical Skills
10 227 (15.20%) MS Office
11 214 (14.33%) Project Management
12 204 (13.66%) Degree
13 194 (12.99%) MS Excel
14 175 (11.72%) Active Directory
15 169 (11.32%) VMware
16 167 (11.19%) Change Management
17 165 (11.05%) SQL Server
18 162 (10.85%) Remedy
18 162 (10.85%) Remedy ITSM
19 150 (10.05%) ServiceNow
20 146 (9.78%) Incident Management
21 138 (9.24%) ITIL Certification
22 136 (9.11%) Management Information System
23 130 (8.71%) PRINCE2
24 121 (8.10%) ITIL Foundation Certificate
25 118 (7.90%) Agile Software Development
26 116 (7.77%) BMC
27 108 (7.23%) Cisco
27 108 (7.23%) VMware Infrastructure
28 107 (7.17%) Problem Management

ITSM
Top Related IT Skills by Category

For the 6 months to 21 November 2014, IT jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 70 (4.69%) MS Exchange
2 66 (4.42%) SharePoint
3 54 (3.62%) IIS
4 28 (1.88%) Apache
5 27 (1.81%) Blackberry Enterprise Server
6 21 (1.41%) Exchange Server 2010
7 20 (1.34%) Tomcat
8 19 (1.27%) Lync
8 19 (1.27%) Exchange Server 2007
9 15 (1.00%) IBM Notes
10 12 (0.80%) Exchange Server 2013
11 10 (0.67%) Exchange Server 2003
11 10 (0.67%) WebSphere
12 9 (0.60%) CMS
13 8 (0.54%) SharePoint 2010
14 6 (0.40%) iPlanet
15 5 (0.33%) Confluence
16 4 (0.27%) IBM HTTP Server
16 4 (0.27%) Oracle HTTP Server
16 4 (0.27%) WebLogic
Applications
1 227 (15.20%) MS Office
2 194 (12.99%) MS Excel
3 44 (2.95%) MS PowerPoint
4 33 (2.21%) MS Visio
5 30 (2.01%) MS Project
6 16 (1.07%) Spreadsheet
7 7 (0.47%) Acrobat
8 2 (0.13%) Adobe Captivate
9 1 (0.067%) Adobe Creative Suite
9 1 (0.067%) PaintShop Pro
Business Applications
1 162 (10.85%) Remedy ITSM
2 14 (0.94%) Dynamics CRM
3 11 (0.74%) assyst
4 9 (0.60%) SAP Oil and Gas
4 9 (0.60%) Remedy AR System
5 8 (0.54%) Misys Opics
6 6 (0.40%) SAP FI
6 6 (0.40%) SAP FI/CO
6 6 (0.40%) SAP CO
6 6 (0.40%) SAP IS-U
7 3 (0.20%) Oracle Receivables
8 2 (0.13%) Oracle Assets
8 2 (0.13%) Oracle General Ledger
8 2 (0.13%) Oracle EBS R12
8 2 (0.13%) Markit EDM
8 2 (0.13%) Oracle Payables
8 2 (0.13%) Oracle EBS
8 2 (0.13%) Agresso
9 1 (0.067%) SAP CRM
9 1 (0.067%) SAP FS
Cloud Services
1 89 (5.96%) SaaS
2 19 (1.27%) PaaS
3 15 (1.00%) Office 365
4 8 (0.54%) IaaS
4 8 (0.54%) Google Apps
5 7 (0.47%) Cloud Computing
6 4 (0.27%) Microsoft Azure
7 2 (0.13%) Amazon AWS
8 1 (0.067%) Force.com
Communications & Networking
1 102 (6.83%) Firewall
2 93 (6.23%) VPN
3 75 (5.02%) TCP/IP
4 72 (4.82%) Internet
5 65 (4.35%) DNS
6 60 (4.02%) MPLS
7 40 (2.68%) VoIP
8 37 (2.48%) SSL
9 36 (2.41%) LAN
10 35 (2.34%) SAN
11 30 (2.01%) DHCP
12 29 (1.94%) WAN
12 29 (1.94%) VLAN
13 26 (1.74%) Broadband
14 23 (1.54%) Wireless
15 19 (1.27%) LDAP
16 18 (1.21%) OSPF
17 17 (1.14%) BGP
17 17 (1.14%) IP Telephony
17 17 (1.14%) NAS
Database & Business Intelligence
1 165 (11.05%) SQL Server
2 58 (3.88%) Relational Database
3 41 (2.75%) MySQL
3 41 (2.75%) Data Warehouse
4 33 (2.21%) Data Mining
5 28 (1.88%) VLDB
6 23 (1.54%) SQL Server Reporting Services
7 21 (1.41%) SQL Server Integration Services
7 21 (1.41%) SQL Server 2008
8 16 (1.07%) QlikView
9 14 (0.94%) RDBMS
9 14 (0.94%) DB2
10 10 (0.67%) Big Data
11 8 (0.54%) Oracle Database
12 6 (0.40%) SQL Server 2012
13 5 (0.33%) Oracle Database 11g
14 3 (0.20%) PostgreSQL
14 3 (0.20%) Essbase
14 3 (0.20%) Oracle Reports
14 3 (0.20%) Hyperion Smart View
Development Applications
1 18 (1.21%) Visual Studio
2 16 (1.07%) Team Foundation Server
3 6 (0.40%) Eclipse
4 5 (0.33%) Bugzilla
4 5 (0.33%) JBehave
4 5 (0.33%) Cucumber
4 5 (0.33%) Behat
4 5 (0.33%) Selenium
5 3 (0.20%) JUnit
5 3 (0.20%) JIRA
6 2 (0.13%) Oracle APEX
6 2 (0.13%) Subversion
6 2 (0.13%) Xcode
6 2 (0.13%) TeamCity
7 1 (0.067%) Talend Open Studio
7 1 (0.067%) Serena SBM
7 1 (0.067%) MSI
General
1 325 (21.77%) Finance
2 99 (6.63%) Telecoms
3 68 (4.55%) Banking
4 50 (3.35%) Retail
5 44 (2.95%) Marketing
6 43 (2.88%) Law
7 32 (2.14%) Legal
8 27 (1.81%) Back Office
9 21 (1.41%) French Language
10 16 (1.07%) Manufacturing
11 15 (1.00%) Advertising
11 15 (1.00%) German Language
12 14 (0.94%) Financial Institution
13 8 (0.54%) Welsh Language
14 7 (0.47%) Games
14 7 (0.47%) Local Government
15 6 (0.40%) Retail Banking
15 6 (0.40%) Pharmaceutical
15 6 (0.40%) Publishing
16 5 (0.33%) Multimedia
Job Titles
1 304 (20.36%) Analyst
2 234 (15.67%) Service Manager
3 179 (11.99%) Consultant
4 131 (8.77%) Service Analyst
5 95 (6.36%) Developer
6 88 (5.89%) Service Desk Analyst
7 78 (5.22%) Delivery Manager
8 75 (5.02%) Services Delivery Manager
9 70 (4.69%) Applications Support
10 65 (4.35%) Support Analyst
11 64 (4.29%) Architect
12 56 (3.75%) ITSM Consultant
13 54 (3.62%) IT Services Manager
14 51 (3.42%) Support Engineer
15 47 (3.15%) Service Desk Manager
16 42 (2.81%) Transition Manager
16 42 (2.81%) Senior Manager
17 41 (2.75%) Technical Consultant
18 40 (2.68%) Project Manager
19 37 (2.48%) Network Engineer
Libraries, Frameworks & Software Standards
1 98 (6.56%) HTML
2 85 (5.69%) Web Services
3 83 (5.56%) XML
4 77 (5.16%) CSS
5 61 (4.09%) .NET
6 27 (1.81%) Ajax
7 18 (1.21%) SOAP
8 17 (1.14%) ASP.NET
9 16 (1.07%) Middleware
10 13 (0.87%) JSON
11 11 (0.74%) J2EE
12 9 (0.60%) Java EE
12 9 (0.60%) XML Schema
13 8 (0.54%) MFC
13 8 (0.54%) STL
13 8 (0.54%) Boost C++ Libraries
14 7 (0.47%) REST
14 7 (0.47%) XHTML
15 6 (0.40%) SAML
15 6 (0.40%) Flash
Miscellaneous
1 261 (17.48%) Analytical Skills
2 136 (9.11%) Management Information System
3 86 (5.76%) CMDB
4 43 (2.88%) Blackberry
5 41 (2.75%) Enterprise Software
6 39 (2.61%) Computer Science
7 26 (1.74%) Performance Metrics
8 18 (1.21%) iPad
9 13 (0.87%) GIS
10 12 (0.80%) Informatics
10 12 (0.80%) Smartphone
11 11 (0.74%) Video Conferencing
12 10 (0.67%) Statistics
12 10 (0.67%) PMI
12 10 (0.67%) Foreign Exchange (FX)
12 10 (0.67%) Clustering
13 8 (0.54%) PDA
13 8 (0.54%) Open Source
13 8 (0.54%) Algorithms
13 8 (0.54%) Social Media
Operating Systems
1 359 (24.05%) Windows
2 107 (7.17%) Linux
3 94 (6.30%) Windows 7
4 78 (5.22%) UNIX
5 76 (5.09%) Windows Server 2008
6 49 (3.28%) Windows XP
7 29 (1.94%) Windows Server 2003
8 22 (1.47%) Windows Server 2012
9 20 (1.34%) Windows 8
10 19 (1.27%) Android
11 13 (0.87%) Apple iOS
12 12 (0.80%) Red Hat Enterprise Linux
13 11 (0.74%) Mac OS X
14 10 (0.67%) Solaris
15 7 (0.47%) Windows 2000
16 5 (0.33%) AIX
17 2 (0.13%) Windows Vista
17 2 (0.13%) Windows Phone
18 1 (0.067%) Ubuntu
Processes & Methodologies
1 1120 (75.02%) Service Management
2 1091 (73.07%) ITIL
3 288 (19.29%) Service Delivery
4 214 (14.33%) Project Management
5 167 (11.19%) Change Management
6 146 (9.78%) Incident Management
7 130 (8.71%) PRINCE2
8 118 (7.90%) Agile Software Development
9 107 (7.17%) Problem Management
10 100 (6.70%) Continuous Improvement
11 88 (5.89%) E-Commerce
12 87 (5.83%) Configuration Management
13 84 (5.63%) ITIL V3
14 72 (4.82%) Release Management
15 67 (4.49%) Stakeholder Management
16 60 (4.02%) Disaster Recovery
17 59 (3.95%) CRM
18 54 (3.62%) Business Development
19 51 (3.42%) Mentoring
19 51 (3.42%) Coaching
Programming Languages
1 295 (19.76%) SQL
2 105 (7.03%) JavaScript
3 76 (5.09%) Java
4 47 (3.15%) C
5 39 (2.61%) PHP
6 33 (2.21%) Perl
6 33 (2.21%) PowerShell
7 27 (1.81%) C++
8 26 (1.74%) C#
9 23 (1.54%) T-SQL
10 15 (1.00%) Shell Script
11 13 (0.87%) VBA
12 11 (0.74%) Python
13 8 (0.54%) VC++
13 8 (0.54%) VB
14 7 (0.47%) PL/SQL
14 7 (0.47%) Objective-C
15 5 (0.33%) AWK
15 5 (0.33%) sed
16 3 (0.20%) Bash Shell
Qualifications
1 204 (13.66%) Degree
2 138 (9.24%) ITIL Certification
3 121 (8.10%) ITIL Foundation Certificate
4 88 (5.89%) Security Cleared
5 66 (4.42%) SC Cleared
6 62 (4.15%) Microsoft Certification
7 48 (3.22%) MCP
8 40 (2.68%) ISEB
9 35 (2.34%) Cisco Certification
10 29 (1.94%) MCSE
11 26 (1.74%) CCNA
12 20 (1.34%) CCNP
13 19 (1.27%) PMI Certification
14 15 (1.00%) VMware Certified Professional (VCP)
15 14 (0.94%) PRINCE2 Certification
15 14 (0.94%) PRINCE2 Practitioner
16 12 (0.80%) DV Cleared
16 12 (0.80%) A+ Certification
17 10 (0.67%) MCSA
18 9 (0.60%) PMP
Quality Assurance & Compliance
1 264 (17.68%) SLA
2 52 (3.48%) QA
3 43 (2.88%) COBIT
4 20 (1.34%) ISO 9001
5 15 (1.00%) PCI DSS
6 8 (0.54%) ISO/IEC 27001
7 7 (0.47%) Sarbanes-Oxley
8 2 (0.13%) Data Quality
9 1 (0.067%) GPG13
9 1 (0.067%) BS15000
System Software
1 175 (11.72%) Active Directory
2 108 (7.23%) VMware Infrastructure
3 25 (1.67%) XenApp
4 19 (1.27%) Hyper-V
5 17 (1.14%) vSphere
5 17 (1.14%) Terminal Services
6 9 (0.60%) VMware ESX
6 9 (0.60%) VMware Workstation
6 9 (0.60%) VMware ESXi
7 8 (0.54%) Microsoft App-V
8 6 (0.40%) Firmware
8 6 (0.40%) Novell eDirectory
8 6 (0.40%) XenServer
9 5 (0.33%) XenDesktop
9 5 (0.33%) vCloud
10 3 (0.20%) Tivoli Directory Server
10 3 (0.20%) Snort
11 2 (0.13%) Xen
11 2 (0.13%) Terminal Server
11 2 (0.13%) OpenSSH
Systems Management
1 70 (4.69%) SCCM
2 32 (2.14%) SCOM
3 22 (1.47%) Tivoli
4 12 (0.80%) Norton AntiVirus
5 11 (0.74%) SCOrch
6 10 (0.67%) OpenView
7 8 (0.54%) Oracle Enterprise Manager
7 8 (0.54%) Nagios
7 8 (0.54%) Backup Exec
8 7 (0.47%) HP NNM
8 7 (0.47%) Netcool
8 7 (0.47%) TeMIP
8 7 (0.47%) OVPI
9 6 (0.40%) ServiceCenter
9 6 (0.40%) Opsview
9 6 (0.40%) Systems Management Server (SMS)
10 5 (0.33%) BMC PATROL
10 5 (0.33%) NetBackup
11 4 (0.27%) Puppet
11 4 (0.27%) Cisco UCCX
Vendors
1 332 (22.24%) Microsoft
2 169 (11.32%) VMware
3 162 (10.85%) Remedy
4 150 (10.05%) ServiceNow
5 116 (7.77%) BMC
6 108 (7.23%) Cisco
7 99 (6.63%) Oracle
8 85 (5.69%) Citrix
9 79 (5.29%) HP
10 38 (2.55%) Juniper
11 36 (2.41%) SAP
11 36 (2.41%) Apple
12 33 (2.21%) Symantec
12 33 (2.21%) IBM
13 22 (1.47%) CheckPoint
14 21 (1.41%) Teradata
15 20 (1.34%) LANDesk
15 20 (1.34%) F5
16 19 (1.27%) Netezza
16 19 (1.27%) NetApp
Reading, Berkshire
CGI
Salary: £45000 - £70000 per annum + excellent benefits
Posted: 22 hours ago
London
CGI
Salary: £60000 - £85000 per annum + excellent benefits
Posted: 22 hours ago
Bristol, Avon
CGI
Salary: £60000 - £85000 per annum + excellent benefits
Posted: 22 hours ago
Reading, Berkshire
CGI
Salary: £60000 - £85000 per annum + excellent benefits
Posted: 22 hours ago
Northampton, Northamptonshire
Integrity IT Solutions
Salary: From £25,000 to £35,000 per annum and Car Allowance
Posted: 23 hours ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £35000 - £45000 per annum + Excellent Benefits
Posted: Yesterday
London
Connectus
Salary: £55000 - £64000 per annum
Posted: Yesterday
Bradford, West Yorkshire
Fruition IT Resources Limited
Salary: £25000 - £30000 per annum
Posted: Yesterday
Edinburgh, Midlothian
Global Technology Solutions Ltd
Salary: £55000 - £60000 per annum + Car Allowance+Benefits
Posted: 2 days ago
Yorkshire
Harris Global
Salary: From £23,000 to £26,500 per annum
Posted: 2 days ago
West Yorkshire
Lorien Resourcing
Salary: £45000 - £52000 per annum + Bonus + Benefits
Posted: 2 days ago
Manchester, Lancashire
Rullion IT Plus
Salary: £34000 - £43000 per annum
Posted: 2 days ago
Hatfield, Hertfordshire
Hays - Computacenter
Salary: Competitive Package
Posted: 2 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 2 days ago
Edinburgh & Lothians
Entrust People Ltd
Salary: From £45,000 to £50,000 per annum
Posted: 2 days ago
City, London
Harvey Nash plc
Salary: £35000 - £40000 per annum + Benefits
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £30,000 to £35,000 per annum
Posted: 2 days ago
City, London
Connectus
Salary: £55000 - £75000 per annum + Bonus + Benefits
Posted: 3 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £45000 - £55000 per annum
Posted: 3 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £45000 - £55000 per annum
Posted: 3 days ago