The first table below looks at the demand for ITSM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 351 438 483
Rank change year-on-year
+87 +45
Permanent jobs citing ITSM 908 574 500
As % of all permanent IT jobs located in the UK 0.74% 0.51% 0.40%
As % of the Processes & Methodologies category 0.92% 0.64% 0.52%
Number of salaries quoted 742 440 401
Average salary £50,000 £50,000 £45,000
Average salary % change year-on-year
- +11.11%
90% offered a salary of more than £30,000 £27,500 £30,000
10% offered a salary of more than £72,500 £75,000 £67,500
UK excluding London average salary £49,500 £47,500 £45,000
% change year-on-year
+4.21% +5.55%
Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
98637 89146 96305
As % of all permanent IT jobs located in the UK 80.36% 78.84% 76.59%
Number of salaries quoted 79209 73162 81821
Average salary £47,500 £45,000 £47,500
Average salary % change year-on-year
+5.55% -5.26%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £70,000
UK excluding London average salary £42,500 £40,000 £40,052
% change year-on-year
+6.25% -0.12%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 16 April 2014 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +92 857 £50,000 - 94
London +64 366 £50,000 -9.09% 49
South East +31 233 £55,000 +15.78% 18
City of London +38 90 £47,500 -5.00% 17
South West +47 84 £49,500 +22.22% 6
Surrey +34 63 £45,000 - 3
Berkshire +35 57 £52,500 +13.51% 5
East of England +22 53 £50,000 +7.52% 3
Yorkshire -38 38 £45,000 - 2
West Sussex +21 34 £71,500 +257.50% 6
West Yorkshire -4 33 £45,000 - 1
North West +5 31 £37,000 -26.00% 6
Essex +5 31 £52,500 +20.00% 1
Horsham - 28 £71,500 - 6
Colchester - 27 £52,500 - 1
East Midlands -11 24 £40,857 +13.49% 4
Bracknell +36 23 £52,500 +31.25% 4
Buckinghamshire +6 23 £58,750 +17.50% 2
Wiltshire 0 23 £45,000 +9.75% 1
Bristol +23 22 £51,000 +45.71%
Somerset +14 22 £31,000 -15.64% 2
Reading +13 22 £50,000 -
Swindon +10 21 £45,000 -5.26% 1
Leeds -4 21 £47,500 +5.55%
Scotland -7 21 £32,500 -13.33% 2
Bath +16 19 £31,750 -9.28%
Hampshire -57 19 £44,500 -6.31% 1
South Wales +14 17 £33,250 -5.00% 1
Wales +13 17 £33,250 -11.33% 1
Manchester +11 17 £38,500 -3.75% 4

ITSM
Top 30 Related IT Skills

For the 6 months to 16 April 2014, IT jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1179 (77.67%) Service Management
2 1027 (67.65%) ITIL
3 497 (32.74%) Finance
4 434 (28.59%) Service Delivery
5 379 (24.97%) Windows
6 348 (22.92%) Microsoft
7 289 (19.04%) SQL
8 269 (17.72%) Remedy
8 269 (17.72%) Remedy ITSM
9 255 (16.80%) ServiceNow
10 227 (14.95%) Project Management
11 214 (14.10%) Oracle
12 211 (13.90%) Degree
13 195 (12.85%) MS Excel
13 195 (12.85%) BMC
14 191 (12.58%) SLA
15 183 (12.06%) Change Management
16 182 (11.99%) ITIL Certification
17 176 (11.59%) SQL Server
18 165 (10.87%) Problem Management
19 164 (10.80%) Active Directory
20 154 (10.14%) MS Office
21 151 (9.95%) HP
22 141 (9.29%) JavaScript
23 140 (9.22%) VMware
24 122 (8.04%) HTML
25 120 (7.91%) Configuration Management
26 118 (7.77%) PRINCE2
27 117 (7.71%) Web Services
28 113 (7.44%) XML

ITSM
Top Related IT Skills by Category

For the 6 months to 16 April 2014, IT jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 97 (6.39%) SharePoint
2 80 (5.27%) MS Exchange
3 78 (5.14%) IIS
4 43 (2.83%) Tomcat
5 35 (2.31%) Exchange Server 2010
6 30 (1.98%) Apache
6 30 (1.98%) Exchange Server 2013
7 20 (1.32%) BizTalk Server
8 19 (1.25%) SharePoint Server
9 18 (1.19%) Oracle Workflow
10 17 (1.12%) WebSphere
10 17 (1.12%) CMS
11 15 (0.99%) Blackberry Enterprise Server
12 14 (0.92%) Lync
12 14 (0.92%) Lightstreamer
13 13 (0.86%) SAS
14 10 (0.66%) WebLogic
15 9 (0.59%) Documentum
16 8 (0.53%) CICS
16 8 (0.53%) Exchange Server 2007
Applications
1 195 (12.85%) MS Excel
2 154 (10.14%) MS Office
3 26 (1.71%) MS PowerPoint
4 22 (1.45%) MS Visio
5 17 (1.12%) MS Project
6 7 (0.46%) Spreadsheet
7 2 (0.13%) Acrobat
8 1 (0.066%) Adobe Captivate
8 1 (0.066%) ProjectWise
8 1 (0.066%) SPSS
Business Applications
1 269 (17.72%) Remedy ITSM
2 31 (2.04%) assyst
3 17 (1.12%) Misys Opics
3 17 (1.12%) Oracle General Ledger
4 16 (1.05%) SAP MM
5 8 (0.53%) Oracle Financials
5 8 (0.53%) Dynamics CRM
6 7 (0.46%) SAP PP
7 5 (0.33%) Remedy AR System
7 5 (0.33%) Oracle CRM
8 4 (0.26%) Oracle BPM
9 3 (0.20%) Dynamics AX
9 3 (0.20%) SAP R/3
9 3 (0.20%) Agresso
10 2 (0.13%) SAP BPC
10 2 (0.13%) SAP GRC
11 1 (0.066%) SAP Oil and Gas
Cloud Services
1 43 (2.83%) SaaS
2 8 (0.53%) Amazon AWS
2 8 (0.53%) PaaS
3 7 (0.46%) Amazon EC2
4 5 (0.33%) Cloud Computing
5 1 (0.066%) Office 365
Communications & Networking
1 70 (4.61%) Firewall
1 70 (4.61%) WAN
2 63 (4.15%) Internet
3 59 (3.89%) TCP/IP
3 59 (3.89%) LAN
4 56 (3.69%) SAN
5 53 (3.49%) VPN
6 47 (3.10%) DNS
7 45 (2.96%) LDAP
8 44 (2.90%) SSL
9 29 (1.91%) DHCP
10 22 (1.45%) Intranet
11 21 (1.38%) SMTP
12 20 (1.32%) VoIP
13 17 (1.12%) NAS
14 16 (1.05%) Wireless
15 14 (0.92%) VLAN
16 13 (0.86%) Network Security
17 12 (0.79%) Wi-Fi
18 11 (0.72%) HTTP
Database & Business Intelligence
1 176 (11.59%) SQL Server
2 77 (5.07%) Relational Database
3 54 (3.56%) SQL Server Integration Services
3 54 (3.56%) MySQL
4 50 (3.29%) SQL Server Reporting Services
5 33 (2.17%) Oracle Database
6 31 (2.04%) DB2
7 28 (1.84%) RDBMS
8 22 (1.45%) Oracle Reports
9 20 (1.32%) Oracle Database 10g
10 15 (0.99%) SQL Server 2005
11 14 (0.92%) SQL Server 2008
11 14 (0.92%) Oracle Database 11g
12 13 (0.86%) BusinessObjects
12 13 (0.86%) Crystal Reports
13 12 (0.79%) Data Warehouse
14 10 (0.66%) SQL Server Analysis Services
14 10 (0.66%) Microsoft Analysis Services
15 8 (0.53%) Oracle Discoverer
16 7 (0.46%) Data Mining
Development Applications
1 33 (2.17%) JIRA
2 32 (2.11%) Team Foundation Server
3 14 (0.92%) Hudson
4 13 (0.86%) Oracle Forms
5 12 (0.79%) Subversion
6 8 (0.53%) Toad
6 8 (0.53%) PVCS
7 7 (0.46%) Selenium
7 7 (0.46%) Jenkins
8 5 (0.33%) Eclipse
8 5 (0.33%) Visual Studio
9 2 (0.13%) JUnit
10 1 (0.066%) Xcode
General
1 497 (32.74%) Finance
2 101 (6.65%) Telecoms
3 83 (5.47%) Banking
4 52 (3.43%) Advertising
5 44 (2.90%) Law
6 42 (2.77%) Back Office
7 38 (2.50%) Retail
8 31 (2.04%) Legal
9 19 (1.25%) Investment Banking
10 18 (1.19%) Financial Institution
11 17 (1.12%) Marketing
11 17 (1.12%) Manufacturing
12 12 (0.79%) German Language
13 7 (0.46%) French Language
14 6 (0.40%) Military
14 6 (0.40%) Multimedia
15 5 (0.33%) Publishing
16 4 (0.26%) Games
16 4 (0.26%) Spanish Language
16 4 (0.26%) Welsh Language
Job Titles
1 316 (20.82%) Analyst
2 226 (14.89%) Consultant
3 209 (13.77%) Service Manager
4 122 (8.04%) Support Analyst
5 114 (7.51%) Applications Support
6 101 (6.65%) ITSM Consultant
7 88 (5.80%) Developer
8 71 (4.68%) Delivery Manager
9 69 (4.55%) Services Delivery Manager
10 68 (4.48%) Architect
11 62 (4.08%) Applications Support Analyst
12 58 (3.82%) Technical Consultant
13 57 (3.75%) Service Analyst
14 56 (3.69%) Management Consultant
15 55 (3.62%) Technical Manager
16 54 (3.56%) Service Management Consultant
16 54 (3.56%) Transition Manager
17 49 (3.23%) Support Engineer
18 48 (3.16%) Problem Manager
19 45 (2.96%) Senior Analyst
Libraries, Frameworks & Software Standards
1 122 (8.04%) HTML
2 117 (7.71%) Web Services
3 113 (7.44%) XML
4 109 (7.18%) CSS
5 100 (6.59%) .NET
6 62 (4.08%) SOAP
7 39 (2.57%) Ajax
8 26 (1.71%) COM
8 26 (1.71%) JSON
9 24 (1.58%) HTML5
10 21 (1.38%) ASP.NET
11 20 (1.32%) CSS3
12 15 (0.99%) Flash
13 14 (0.92%) Rendezvous
14 13 (0.86%) XHTML
15 12 (0.79%) SAP Smart Forms
15 12 (0.79%) Software Packaging
16 11 (0.72%) LAMP
17 8 (0.53%) REST
18 7 (0.46%) WAMP
Miscellaneous
1 91 (5.99%) Management Information System
2 84 (5.53%) CMDB
3 43 (2.83%) Computer Science
4 30 (1.98%) Blackberry
5 27 (1.78%) Statistics
6 25 (1.65%) Replication
7 24 (1.58%) Client/Server
7 24 (1.58%) Smartphone
8 23 (1.52%) Enterprise Software
9 21 (1.38%) Clustering
10 16 (1.05%) GIS
10 16 (1.05%) STB
11 14 (0.92%) Foreign Exchange (FX)
12 12 (0.79%) Mainframe
12 12 (0.79%) PKI
13 11 (0.72%) Social Media
14 9 (0.59%) iPhone
14 9 (0.59%) iPad
15 8 (0.53%) NHS
15 8 (0.53%) Mathematics
Operating Systems
1 379 (24.97%) Windows
2 104 (6.85%) UNIX
3 94 (6.19%) Windows 7
4 84 (5.53%) Windows Server 2008
4 84 (5.53%) Linux
5 50 (3.29%) Windows Server 2003
6 42 (2.77%) Windows XP
7 32 (2.11%) Windows Server 2012
8 26 (1.71%) Solaris
9 25 (1.65%) Windows 8
10 22 (1.45%) Apple iOS
11 21 (1.38%) Android
12 15 (0.99%) Red Hat Enterprise Linux
13 13 (0.86%) Mac OS
14 9 (0.59%) Windows Vista
15 8 (0.53%) zOS
16 7 (0.46%) Windows 2000
17 5 (0.33%) HPUX
18 4 (0.26%) AIX
18 4 (0.26%) CentOS
Processes & Methodologies
1 1179 (77.67%) Service Management
2 1027 (67.65%) ITIL
3 434 (28.59%) Service Delivery
4 227 (14.95%) Project Management
5 183 (12.06%) Change Management
6 165 (10.87%) Problem Management
7 120 (7.91%) Configuration Management
8 118 (7.77%) PRINCE2
9 103 (6.79%) ITIL V3
10 102 (6.72%) Release Management
11 96 (6.32%) Incident Management
12 88 (5.80%) Agile Software Development
13 87 (5.73%) Workflow
14 82 (5.40%) Business Continuity
15 75 (4.94%) Performance Management
16 73 (4.81%) Disaster Recovery
17 69 (4.55%) Root Cause Analysis
18 66 (4.35%) Stakeholder Management
19 64 (4.22%) Information Security
20 61 (4.02%) BCP
Programming Languages
1 289 (19.04%) SQL
2 141 (9.29%) JavaScript
3 69 (4.55%) Java
4 64 (4.22%) PowerShell
5 58 (3.82%) C#
6 40 (2.64%) VBA
7 35 (2.31%) Perl
8 32 (2.11%) PL/SQL
9 27 (1.78%) ABAP
10 23 (1.52%) C
11 15 (0.99%) VB
12 14 (0.92%) PHP
13 11 (0.72%) VB.NET
14 9 (0.59%) C++
15 8 (0.53%) VBScript
16 7 (0.46%) Python
17 6 (0.40%) Shell Script
18 4 (0.26%) Korn
19 1 (0.066%) Bash Shell
19 1 (0.066%) Objective-C
Qualifications
1 211 (13.90%) Degree
2 182 (11.99%) ITIL Certification
3 74 (4.87%) Security Cleared
4 64 (4.22%) Microsoft Certification
5 55 (3.62%) SC Cleared
6 51 (3.36%) CISSP
7 48 (3.16%) CISA
8 40 (2.64%) MCSE
9 38 (2.50%) Cisco Certification
10 33 (2.17%) ISEB
11 32 (2.11%) CCNA
12 31 (2.04%) MCP
13 25 (1.65%) MCSA
14 17 (1.12%) VMware Certified Professional (VCP)
14 17 (1.12%) CCNP
15 13 (0.86%) A+ Certification
16 11 (0.72%) MCITP
16 11 (0.72%) PMI Certification
17 9 (0.59%) CCA
17 9 (0.59%) Citrix Certification
Quality Assurance & Compliance
1 191 (12.58%) SLA
2 61 (4.02%) COBIT
3 55 (3.62%) QA
4 40 (2.64%) ISO/IEC 27001
5 24 (1.58%) ISO 9001
6 16 (1.05%) Sarbanes-Oxley
7 13 (0.86%) PCI DSS
8 7 (0.46%) ISO/IEC 20000
8 7 (0.46%) ISO 9000
9 2 (0.13%) ISO 14001
System Software
1 164 (10.80%) Active Directory
2 86 (5.67%) VMware Infrastructure
3 63 (4.15%) XenApp
4 24 (1.58%) XenDesktop
5 20 (1.32%) Microsoft App-V
6 19 (1.25%) XenServer
7 18 (1.19%) vSphere
8 14 (0.92%) Hyper-V
9 10 (0.66%) Oracle RMAN
10 9 (0.59%) Xen
11 7 (0.46%) vCloud
12 6 (0.40%) Squid
13 5 (0.33%) NLBS
13 5 (0.33%) VMware ESXi
13 5 (0.33%) VMware ESX
14 4 (0.26%) Novell eDirectory
15 3 (0.20%) Terminal Services
16 2 (0.13%) Terminal Server
16 2 (0.13%) UAG
16 2 (0.13%) OpenSSH
Systems Management
1 53 (3.49%) SCCM
2 21 (1.38%) Nagios
3 18 (1.19%) Puppet
3 18 (1.19%) Opscode Chef
4 17 (1.12%) SCOM
4 17 (1.12%) HP UCMDB
5 16 (1.05%) Tivoli
6 14 (0.92%) OpenView
6 14 (0.92%) Netcool
7 13 (0.86%) HP SIM
8 12 (0.79%) WSUS
9 10 (0.66%) Data Guard
10 9 (0.59%) HP NNM
10 9 (0.59%) OVPI
10 9 (0.59%) NSN NetAct
10 9 (0.59%) TeMIP
11 7 (0.46%) BMC PATROL
12 6 (0.40%) Systems Management Server (SMS)
13 5 (0.33%) HP Data Protector
14 4 (0.26%) MOM
Vendors
1 348 (22.92%) Microsoft
2 269 (17.72%) Remedy
3 255 (16.80%) ServiceNow
4 214 (14.10%) Oracle
5 195 (12.85%) BMC
6 151 (9.95%) HP
7 140 (9.22%) VMware
8 92 (6.06%) Citrix
9 61 (4.02%) Cisco
10 60 (3.95%) IBM
10 60 (3.95%) SAP
11 48 (3.16%) EMC
12 40 (2.64%) NetApp
13 35 (2.31%) SolarWinds
13 35 (2.31%) Apple
14 33 (2.17%) FrontRange
15 27 (1.78%) Business Objects
16 25 (1.65%) Sun
16 25 (1.65%) CA
17 17 (1.12%) Brady
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £65K + Bonus + Car + Excellent Benefits
Posted: 7 hours ago
London
Aximis (West) Limited
Salary: Up to £65K + Bonus + Car + Excellent Benefits
Posted: 7 hours ago
Bracknell, Berkshire
Aximis (West) Limited
Salary: Up to £65K + Bonus + Car + Excellent Benefits
Posted: 7 hours ago
Staines, Middlesex
Zorba Consulting Limited
Salary: From £53,000 to £58,000 per annum plus bonus & competitive benefits
Posted: 13 hours ago
Edinburgh, Midlothian
Sanderson
Salary: excellent benefits
Posted: 14 hours ago
London
McGregor Boyall
Salary: £20000 - £25000 per annum + Benefits
Posted: 14 hours ago
London
ANSON MCCADE
Salary: From £50,000 to £70,000 per annum + car allowance + bonus + flexible b
Posted: 19 hours ago
London
Lorien Resourcing
Salary: Car, bonus
Posted: 20 hours ago
London
Blue Personnel
Salary: From £60,000 to £70,000 per annum
Posted: 21 hours ago
Liverpool, Merseyside
JM
Salary: £60000 - £80000 per annum + bonus + benefits
Posted: 21 hours ago
Newcastle Upon Tyne, Tyne and Wear
Accenture
Salary: Up to £39,000 per annum (DOE) + exceptional benefits
Posted: 21 hours ago
Bracknell, Berkshire
IT People First
Salary: From £50,000 to £65,000 per annum + 6k Bonus + Car Allowance + Benefit
Posted: Yesterday
Birmingham, West Midlands (County)
Global Technology Solutions Ltd
Salary: £50000 - £65000 per annum + car allow+bonus+ben
Posted: Yesterday
London
Aimia
Salary: competitive
Posted: Yesterday
Watford, Hertfordshire
ReThink Recruitment
Salary: £38000.00 - £42000.00 per annum + Benefits
Posted: Yesterday
Bracknell, Berkshire
Global Technology Solutions Ltd
Salary: £50000 - £65000 per annum + car allow+bonus+ben
Posted: 2 days ago
Uxbridge, Middlesex
ARC IT Recruitment Ltd
Salary: £50000 Per Annum
Posted: 2 days ago
Colchester, Essex
Information Technology Services
Salary: £50k - 60k per year + excellent benefits
Posted: 2 days ago
Chessington, Surrey
TRG
Salary: £40000 - £45000 Per Annum Benefits
Posted: 2 days ago
Leicester, Leicestershire
Hays - University of Leicester
Posted: 2 days ago