The table below looks at the statistics for ITSM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 360 440 464
Rank change year-on-year
+80 +24
Permanent jobs citing ITSM 821 526 516
As % of all permanent IT jobs located in the UK 0.71% 0.49% 0.44%
As % of the Processes & Methodologies category 0.87% 0.62% 0.57%
Number of salaries quoted 649 416 413
Average salary £42,500 £45,000 £43,750
Average salary % change year-on-year
-5.55% +2.85%
90% offered a salary of more than £24,600 £27,500 £30,000
10% offered a salary of more than £70,000 £70,000 £65,000
UK excluding London average salary £40,857 £42,500 £40,000
% change year-on-year
-3.86% +6.25%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
93904 84659 90979
As % of all permanent IT jobs located in the UK 80.68% 79.59% 77.87%
Number of salaries quoted 74903 69182 77129
Average salary £47,500 £47,500 £46,500
Average salary % change year-on-year
- +2.15%
90% offered a salary of more than £30,500 £30,000 £30,000
10% offered a salary of more than £72,500 £72,500 £72,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 29 August 2014 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +87 801 £42,500 -5.55% 66
London +97 341 £47,500 -13.63% 30
South East +17 206 £37,500 -6.25% 17
City of London +17 76 £60,000 +1.69% 5
Surrey +18 69 £30,000 -29.41% 5
Yorkshire -15 68 £38,250 -12.57% 4
West Yorkshire -1 62 £39,500 -1.25% 3
South West +20 60 £41,000 -13.68% 6
Leeds 0 52 £36,500 -8.75% 1
Berkshire +14 51 £39,000 -13.33% 5
Hampshire -20 41 £47,500 +25.00% 5
West Midlands +7 34 £60,000 +14.28% 1
Swindon +9 27 £45,000 -5.26% 2
Wiltshire +5 27 £45,000 -5.26% 3
East of England -1 26 £35,000 -12.50% 5
Birmingham +18 24 £60,000 +11.11% 1
East Midlands -12 24 £38,750 +10.71% 1
Woking +15 23 £35,000 -20.00% 1
Harrow - 20 £40,000 -
Southampton +7 17 £40,250 +7.33% 1
West Sussex +7 17 £39,000 +77.27% 1
Bristol +4 17 £32,500 -36.27% 2
Reading -2 17 £55,000 - 2
Guildford +17 15 £23,500 -21.66% 1
North West -8 15 £53,500 +52.85% 2
Scotland -17 11 £60,000 +14.28%
Oxfordshire +7 10 £46,345 +20.37%
Nottinghamshire +5 10 £40,857 -22.17%
Cambridgeshire -2 10 £27,500 -35.29% 1
Somerset -12 10 £42,250 +13.42% 1

ITSM
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1320 (78.06%) Service Management
2 1222 (72.26%) ITIL
3 475 (28.09%) Finance
4 379 (22.41%) Windows
5 366 (21.64%) Service Delivery
6 338 (19.99%) Microsoft
7 327 (19.34%) SQL
8 265 (15.67%) Project Management
9 253 (14.96%) Degree
10 243 (14.37%) SLA
11 199 (11.77%) MS Excel
12 198 (11.71%) Change Management
13 195 (11.53%) Remedy
13 195 (11.53%) Remedy ITSM
14 193 (11.41%) ITIL Certification
15 190 (11.24%) MS Office
16 185 (10.94%) ServiceNow
17 178 (10.53%) VMware
18 169 (9.99%) SQL Server
19 168 (9.93%) Problem Management
20 158 (9.34%) PRINCE2
21 156 (9.23%) Oracle
22 155 (9.17%) Active Directory
23 138 (8.16%) Incident Management
24 136 (8.04%) BMC
25 135 (7.98%) ITIL V3
26 131 (7.75%) Management Information System
27 128 (7.57%) Configuration Management
28 113 (6.68%) HP
29 109 (6.45%) Citrix

ITSM
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 75 (4.44%) MS Exchange
2 73 (4.32%) SharePoint
3 59 (3.49%) IIS
4 52 (3.08%) Apache
5 46 (2.72%) Tomcat
6 36 (2.13%) Exchange Server 2010
7 31 (1.83%) Exchange Server 2013
8 23 (1.36%) Blackberry Enterprise Server
9 16 (0.95%) Lync
9 16 (0.95%) SharePoint Server
10 15 (0.89%) BizTalk Server
11 11 (0.65%) SharePoint 2010
11 11 (0.65%) CICS
12 10 (0.59%) WebSphere
13 9 (0.53%) CMS
13 9 (0.53%) Documentum
14 8 (0.47%) Oracle HTTP Server
14 8 (0.47%) Exchange Server 2007
15 7 (0.41%) JCAPS
15 7 (0.41%) IBM Notes
Applications
1 199 (11.77%) MS Excel
2 190 (11.24%) MS Office
3 53 (3.13%) MS PowerPoint
4 40 (2.37%) MS Visio
5 16 (0.95%) MS Project
6 15 (0.89%) Spreadsheet
7 2 (0.12%) Adobe Captivate
7 2 (0.12%) Acrobat
7 2 (0.12%) PaintShop Pro
8 1 (0.059%) InfoPath
Business Applications
1 195 (11.53%) Remedy ITSM
2 32 (1.89%) assyst
3 16 (0.95%) Remedy AR System
4 14 (0.83%) Oracle General Ledger
5 10 (0.59%) Misys Opics
6 5 (0.30%) Dynamics CRM
6 5 (0.30%) SAP FI
6 5 (0.30%) SAP FI/CO
6 5 (0.30%) SAP CO
7 4 (0.24%) SAP Oil and Gas
8 2 (0.12%) Agresso
8 2 (0.12%) SAP GRC
8 2 (0.12%) Oracle Receivables
9 1 (0.059%) Oracle Assets
9 1 (0.059%) Oracle EBS R12
9 1 (0.059%) Oracle Payables
9 1 (0.059%) Oracle EBS
Cloud Services
1 86 (5.09%) SaaS
2 21 (1.24%) PaaS
3 9 (0.53%) IaaS
4 8 (0.47%) Office 365
5 7 (0.41%) Amazon AWS
6 5 (0.30%) Google Apps
6 5 (0.30%) Cloud Computing
7 4 (0.24%) Amazon EC2
7 4 (0.24%) Microsoft Azure
Communications & Networking
1 82 (4.85%) Firewall
2 67 (3.96%) DNS
3 66 (3.90%) SAN
4 58 (3.43%) VPN
5 53 (3.13%) TCP/IP
6 46 (2.72%) WAN
6 46 (2.72%) Internet
7 41 (2.42%) LAN
8 40 (2.37%) SSL
9 30 (1.77%) VoIP
10 27 (1.60%) LDAP
10 27 (1.60%) MPLS
11 24 (1.42%) NAS
12 21 (1.24%) DHCP
13 16 (0.95%) HTTP
13 16 (0.95%) Broadband
14 14 (0.83%) SMTP
15 12 (0.71%) DSL
16 9 (0.53%) FTP
17 8 (0.47%) Wi-Fi
Database & Business Intelligence
1 169 (9.99%) SQL Server
2 59 (3.49%) MySQL
3 50 (2.96%) Relational Database
4 39 (2.31%) SQL Server Reporting Services
5 30 (1.77%) SQL Server Integration Services
6 27 (1.60%) Data Warehouse
7 26 (1.54%) SQL Server 2008
8 24 (1.42%) DB2
9 19 (1.12%) RDBMS
10 17 (1.01%) VLDB
10 17 (1.01%) Oracle Database
11 16 (0.95%) QlikView
11 16 (0.95%) Data Mining
12 10 (0.59%) Big Data
12 10 (0.59%) SQL Server 2012
13 9 (0.53%) SQL Server Analysis Services
14 7 (0.41%) SQL Server 2005
14 7 (0.41%) Microsoft Analysis Services
15 6 (0.35%) Oracle Database 11g
15 6 (0.35%) PostgreSQL
Development Applications
1 21 (1.24%) Team Foundation Server
2 19 (1.12%) Visual Studio
3 10 (0.59%) JIRA
4 7 (0.41%) Subversion
4 7 (0.41%) Eclipse
5 5 (0.30%) Bugzilla
5 5 (0.30%) JBehave
5 5 (0.30%) Cucumber
5 5 (0.30%) Selenium
5 5 (0.30%) Behat
6 4 (0.24%) Jenkins
6 4 (0.24%) Xcode
7 3 (0.18%) Hudson
8 2 (0.12%) Serena SBM
8 2 (0.12%) JUnit
8 2 (0.12%) TeamCity
9 1 (0.059%) Oracle APEX
9 1 (0.059%) MSI
9 1 (0.059%) Talend Open Studio
General
1 475 (28.09%) Finance
2 109 (6.45%) Telecoms
3 107 (6.33%) Banking
4 58 (3.43%) Advertising
5 52 (3.08%) Law
6 51 (3.02%) Marketing
7 41 (2.42%) Legal
8 37 (2.19%) Retail
9 28 (1.66%) Back Office
10 22 (1.30%) French Language
11 16 (0.95%) Financial Institution
12 12 (0.71%) German Language
13 11 (0.65%) Manufacturing
14 10 (0.59%) Publishing
15 8 (0.47%) Games
16 7 (0.41%) Multimedia
16 7 (0.41%) Local Government
16 7 (0.41%) Welsh Language
17 6 (0.35%) General Ledger
17 6 (0.35%) Electronics
Job Titles
1 304 (17.98%) Analyst
2 289 (17.09%) Service Manager
3 202 (11.95%) Consultant
4 109 (6.45%) Developer
5 96 (5.68%) Delivery Manager
6 94 (5.56%) Service Analyst
6 94 (5.56%) Services Delivery Manager
7 92 (5.44%) Applications Support
8 87 (5.14%) Support Analyst
9 84 (4.97%) Architect
10 83 (4.91%) ITSM Consultant
11 62 (3.67%) Technical Manager
12 59 (3.49%) Transition Manager
13 57 (3.37%) Support Engineer
14 56 (3.31%) Service Desk Analyst
15 55 (3.25%) Management Consultant
16 52 (3.08%) Technical Consultant
17 51 (3.02%) IT Services Manager
18 50 (2.96%) Service Management Consultant
19 49 (2.90%) Senior Manager
Libraries, Frameworks & Software Standards
1 103 (6.09%) HTML
1 103 (6.09%) XML
2 93 (5.50%) Web Services
2 93 (5.50%) CSS
3 69 (4.08%) .NET
4 31 (1.83%) Ajax
5 24 (1.42%) SOAP
6 18 (1.06%) JSON
7 17 (1.01%) LAMP
8 16 (0.95%) HTML5
9 15 (0.89%) WAMP
9 15 (0.89%) Middleware
10 13 (0.77%) ASP.NET
11 10 (0.59%) XHTML
12 9 (0.53%) XML Schema
12 9 (0.53%) J2EE
13 7 (0.41%) MFC
13 7 (0.41%) COM
13 7 (0.41%) STL
13 7 (0.41%) Boost C++ Libraries
Miscellaneous
1 131 (7.75%) Management Information System
2 96 (5.68%) CMDB
3 59 (3.49%) Computer Science
4 32 (1.89%) GIS
5 31 (1.83%) Blackberry
6 29 (1.71%) Enterprise Software
7 20 (1.18%) Clustering
8 18 (1.06%) Replication
9 17 (1.01%) Mainframe
10 14 (0.83%) Smartphone
11 13 (0.77%) STB
12 12 (0.71%) Statistics
12 12 (0.71%) NHS
12 12 (0.71%) Foreign Exchange (FX)
12 12 (0.71%) IBM Mainframe
12 12 (0.71%) Social Media
13 11 (0.65%) Video Conferencing
13 11 (0.65%) Client/Server
13 11 (0.65%) Informatics
14 10 (0.59%) PMI
Operating Systems
1 379 (22.41%) Windows
2 107 (6.33%) Linux
3 99 (5.85%) UNIX
4 97 (5.74%) Windows 7
5 85 (5.03%) Windows Server 2008
6 44 (2.60%) Windows XP
7 28 (1.66%) Windows Server 2003
8 27 (1.60%) Solaris
9 25 (1.48%) Windows Server 2012
10 22 (1.30%) Apple iOS
11 21 (1.24%) Android
12 16 (0.95%) Windows 8
13 15 (0.89%) Red Hat Enterprise Linux
14 11 (0.65%) zOS
15 6 (0.35%) AIX
15 6 (0.35%) Mac OS X
16 5 (0.30%) Mac OS
17 3 (0.18%) Windows 2000
18 2 (0.12%) Oracle Linux
19 1 (0.059%) CentOS
Processes & Methodologies
1 1320 (78.06%) Service Management
2 1222 (72.26%) ITIL
3 366 (21.64%) Service Delivery
4 265 (15.67%) Project Management
5 198 (11.71%) Change Management
6 168 (9.93%) Problem Management
7 158 (9.34%) PRINCE2
8 138 (8.16%) Incident Management
9 135 (7.98%) ITIL V3
10 128 (7.57%) Configuration Management
11 102 (6.03%) Release Management
12 88 (5.20%) Continuous Improvement
13 82 (4.85%) Business Development
14 76 (4.49%) Stakeholder Management
15 73 (4.32%) Disaster Recovery
16 70 (4.14%) Agile Software Development
17 64 (3.78%) Asset Management
18 63 (3.73%) Business Continuity
18 63 (3.73%) E-Commerce
19 53 (3.13%) Workflow
Programming Languages
1 327 (19.34%) SQL
2 104 (6.15%) JavaScript
3 93 (5.50%) Java
4 47 (2.78%) PowerShell
5 44 (2.60%) PHP
6 40 (2.37%) Perl
7 33 (1.95%) C#
8 28 (1.66%) VBA
9 26 (1.54%) C++
9 26 (1.54%) C
10 19 (1.12%) PL/SQL
11 16 (0.95%) Python
12 13 (0.77%) T-SQL
13 12 (0.71%) VB
14 9 (0.53%) Objective-C
14 9 (0.53%) ABAP
15 7 (0.41%) VC++
16 5 (0.30%) VB.NET
17 4 (0.24%) VBScript
17 4 (0.24%) PHP5
Qualifications
1 253 (14.96%) Degree
2 193 (11.41%) ITIL Certification
3 91 (5.38%) ITIL Foundation Certificate
4 65 (3.84%) Security Cleared
5 54 (3.19%) ISEB
6 50 (2.96%) Microsoft Certification
7 40 (2.37%) SC Cleared
8 32 (1.89%) MCSE
9 28 (1.66%) MCP
9 28 (1.66%) CISSP
10 24 (1.42%) VMware Certified Professional (VCP)
11 22 (1.30%) Cisco Certification
12 14 (0.83%) CCNA
12 14 (0.83%) DV Cleared
13 13 (0.77%) MCSA
13 13 (0.77%) PRINCE2 Certification
13 13 (0.77%) PMI Certification
13 13 (0.77%) CISA
14 11 (0.65%) CCNP
15 10 (0.59%) CCA
Quality Assurance & Compliance
1 243 (14.37%) SLA
2 59 (3.49%) COBIT
3 46 (2.72%) QA
4 25 (1.48%) ISO/IEC 27001
5 18 (1.06%) Sarbanes-Oxley
6 13 (0.77%) PCI DSS
7 11 (0.65%) ISO 9000
8 6 (0.35%) ISO 9001
9 4 (0.24%) ISO/IEC 20000
10 2 (0.12%) Data Quality
11 1 (0.059%) GPG13
System Software
1 155 (9.17%) Active Directory
2 109 (6.45%) VMware Infrastructure
3 53 (3.13%) XenApp
4 15 (0.89%) VMware ESX
4 15 (0.89%) Microsoft App-V
5 14 (0.83%) vSphere
6 12 (0.71%) XenServer
6 12 (0.71%) XenDesktop
7 9 (0.53%) VMware Workstation
8 7 (0.41%) Oracle RMAN
8 7 (0.41%) VMware ESXi
9 6 (0.35%) Snort
9 6 (0.35%) Hyper-V
10 5 (0.30%) Terminal Services
10 5 (0.30%) vCloud
11 3 (0.18%) Tivoli Directory Server
12 2 (0.12%) Squid
12 2 (0.12%) Novell eDirectory
12 2 (0.12%) OpenSSH
13 1 (0.059%) VMware Server
Systems Management
1 75 (4.44%) SCCM
2 27 (1.60%) SCOM
3 23 (1.36%) Tivoli
4 16 (0.95%) Norton AntiVirus
5 14 (0.83%) OpenView
6 12 (0.71%) Netcool
6 12 (0.71%) Oracle Enterprise Manager
7 11 (0.65%) TeMIP
7 11 (0.65%) HP NNM
7 11 (0.65%) OVPI
8 9 (0.53%) Systems Management Server (SMS)
9 8 (0.47%) Backup Exec
9 8 (0.47%) SCOrch
10 7 (0.41%) Opscode Chef
10 7 (0.41%) Puppet
10 7 (0.41%) Data Guard
10 7 (0.41%) Nagios
10 7 (0.41%) WMI
11 5 (0.30%) NetBackup
11 5 (0.30%) Cisco UCCX
Vendors
1 338 (19.99%) Microsoft
2 195 (11.53%) Remedy
3 185 (10.94%) ServiceNow
4 178 (10.53%) VMware
5 156 (9.23%) Oracle
6 136 (8.04%) BMC
7 113 (6.68%) HP
8 109 (6.45%) Citrix
9 92 (5.44%) Cisco
10 68 (4.02%) IBM
11 44 (2.60%) NetApp
12 42 (2.48%) EMC
13 38 (2.25%) Symantec
14 37 (2.19%) SAP
15 32 (1.89%) Apple
16 23 (1.36%) CA
17 20 (1.18%) Juniper
17 20 (1.18%) CheckPoint
17 20 (1.18%) Red Hat
18 19 (1.12%) Sun
London
Hays UK - Royal College of General Practitioners
Salary: Benefits
Posted: 21 hours ago
Dorking, Surrey
ITF Solutions
Salary: £21000 - £22000 per annum + Bens
Posted: Yesterday
Bristol, Avon
Global Technology Solutions Ltd
Salary: £30000 - £50000 per annum + Package
Posted: Yesterday
London
C.O.A.L IT Services Ltd
Salary: Package+ Bonus
Posted: Yesterday
Bradford, West Yorkshire
Harvey Nash plc
Salary: £48000 - £52000 per annum + Benefits
Posted: Yesterday
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: Yesterday
London
Harvey Nash plc
Salary: £26000 - £34000 per annum + Shift Allowance + Benefits
Posted: 2 days ago
Winchester, Hampshire
Redrock Consulting Ltd
Salary: £60000 - £65000 per annum + Excellent Benefits
Posted: 2 days ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £40000 - £50000 per annum + 5K bonus + 6K Car allowance
Posted: 2 days ago
West London
360 Resourcing Solutions
Salary: £18k - 23k per year + excellent benefits
Posted: 2 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £60000 - £75000 per annum
Posted: 2 days ago
Reading, Berkshire
Three
Posted: 2 days ago
Southampton, Hampshire
Connectus
Salary: £25000 - £36000 per annum + pension, healthcare
Posted: 3 days ago
Reading, Berkshire
Opus Resourcing Ltd
Salary: £60000 - £65000 per annum + £6k Car Allow + Bonus to 20%
Posted: 3 days ago
Surrey
Deerfoot IT Resources Ltd
Salary: £26000 - £28000 per annum
Posted: 3 days ago
Northamptonshire
Global Technology Solutions Ltd
Salary: £17000 - £19000 per annum
Posted: 3 days ago
Berkshire
Go Partnership.
Salary: From £34,000 to £34,000 per annum + Benefits
Posted: 3 days ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £50000 - £55000 per annum + bonus +car allow OTE £100k
Posted: 3 days ago
City, London
LA International
Salary: £70000 - £90000 per annum
Posted: 3 days ago
Horsham, West Sussex
Cyber Team
Salary: From £36,000 to £40,000 per annum Plus Excellent Benefits package
Posted: 3 days ago