The table below looks at the statistics for ITSM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 347 353 458
Rank change year-on-year
+6 +105
Permanent jobs citing ITSM 833 881 516
As % of all permanent IT jobs located in the UK 0.78% 0.75% 0.47%
As % of the Processes & Methodologies category 0.93% 0.92% 0.59%
Number of salaries quoted 624 697 417
Average salary £50,000 £50,000 £47,500
Average salary % change year-on-year
- +5.26%
90% offered a salary of more than £27,500 £30,000 £27,500
10% offered a salary of more than £67,500 £72,500 £67,500
UK excluding London average salary £45,000 £50,000 £45,000
% change year-on-year
-10.00% +11.11%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
89248 96221 87010
As % of all permanent IT jobs located in the UK 83.53% 81.95% 79.97%
Number of salaries quoted 72491 78159 71532
Average salary £50,000 £47,500 £45,000
Average salary % change year-on-year
+5.26% +5.55%
90% offered a salary of more than £32,000 £31,500 £30,000
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London average salary £44,485 £42,500 £40,000
% change year-on-year
+4.66% +6.25%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 22 May 2015 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 749 £50,000 -1.96% 90
London -15 274 £56,000 +10.89% 28
South East -4 204 £41,500 -27.82% 19
City of London +25 82 £55,750 +6.19% 10
South West -11 75 £45,000 - 6
Berkshire +15 71 £50,000 -9.09% 5
North West +29 55 £50,000 +21.21% 7
Surrey +19 53 £37,500 -23.46% 7
Wiltshire +9 39 £41,500 -7.77% 2
East of England -3 37 £45,000 -10.00% 12
East Midlands +11 36 £28,250 -30.85% 6
West Midlands +4 34 £54,250 -5.65% 4
Swindon +14 31 £36,875 -18.05% 1
West Sussex -17 26 £36,750 -48.60% 1
Reading +1 25 £36,250 -27.50%
Hampshire +11 23 £52,500 -8.69% 3
Yorkshire -12 23 £45,000 - 5
Birmingham -12 23 £55,000 -4.34% 3
Manchester +24 22 £47,500 +36.69% 3
Scotland +8 22 £40,000 - 7
Guildford - 21 £24,875 - 4
Cheshire +14 19 £50,000 +127.27% 3
Wales +3 17 £47,500 +35.71%
Bristol -4 17 £57,500 +12.74% 4
West Yorkshire 0 16 £45,000 - 5
Gatwick +18 15 £42,500 +54.54% 1
South Wales +3 14 £47,500 +35.71%
Hertfordshire +1 13 £51,750 +58.01% 7
Buckinghamshire -20 13 £31,500 -47.50% 2
Warrington +22 12 £35,000 +59.09%

ITSM
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1173 (74.38%) ITIL
2 1169 (74.13%) Service Management
3 426 (27.01%) Microsoft
4 422 (26.76%) Windows
5 322 (20.42%) Service Delivery
6 306 (19.40%) Project Management
7 295 (18.71%) Degree
8 254 (16.11%) Finance
9 247 (15.66%) Analytical Skills
10 226 (14.33%) Active Directory
11 218 (13.82%) SLA
12 211 (13.38%) PRINCE2
13 207 (13.13%) Management Information System
14 199 (12.62%) MS Office
15 194 (12.30%) SQL Server
15 194 (12.30%) Change Management
16 192 (12.18%) VMware
16 192 (12.18%) Incident Management
17 191 (12.11%) MS Excel
18 186 (11.79%) Security Cleared
19 179 (11.35%) Remedy ITSM
19 179 (11.35%) Remedy
20 176 (11.16%) SQL
21 175 (11.10%) ITIL Certification
22 163 (10.34%) Problem Management
23 146 (9.26%) VMware Infrastructure
24 139 (8.81%) SC Cleared
25 127 (8.05%) Cisco
25 127 (8.05%) ServiceNow
26 125 (7.93%) HP

ITSM
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 121 (7.67%) SharePoint
2 105 (6.66%) MS Exchange
3 57 (3.61%) Lync
4 41 (2.60%) IIS
5 39 (2.47%) Exchange Server 2010
6 32 (2.03%) Exchange Server 2013
7 25 (1.59%) WebSphere
8 24 (1.52%) Blackberry Enterprise Server
9 19 (1.20%) SharePoint 2010
10 17 (1.08%) JBoss
10 17 (1.08%) Exchange Server 2007
11 15 (0.95%) Tomcat
12 14 (0.89%) Apache
12 14 (0.89%) IBM Notes
13 9 (0.57%) BizTalk Server
14 8 (0.51%) SharePoint Server
14 8 (0.51%) GroupWise
15 6 (0.38%) CMS
16 4 (0.25%) Drupal
16 4 (0.25%) Exchange Server 2000
Applications
1 199 (12.62%) MS Office
2 191 (12.11%) MS Excel
3 45 (2.85%) MS PowerPoint
4 29 (1.84%) MS Visio
5 11 (0.70%) MS Project
6 3 (0.19%) Spreadsheet
6 3 (0.19%) ProjectWise
7 2 (0.13%) Acrobat
7 2 (0.13%) SPSS
Business Applications
1 179 (11.35%) Remedy ITSM
2 29 (1.84%) assyst
3 14 (0.89%) SAP SRM
4 12 (0.76%) Primavera
5 10 (0.63%) Maximo
5 10 (0.63%) Agresso
6 9 (0.57%) Summit
7 5 (0.32%) SAP PM
7 5 (0.32%) Remedy AR System
8 4 (0.25%) SAP CRM
9 3 (0.19%) Infor M3
9 3 (0.19%) Oracle Applications
9 3 (0.19%) Movex
9 3 (0.19%) Dynamics CRM
10 2 (0.13%) SAP CCM
10 2 (0.13%) SAP ERP
10 2 (0.13%) Dynamics AX
10 2 (0.13%) Oracle ERP
11 1 (0.063%) IntelliMatch
11 1 (0.063%) Aareon QL
Cloud Services
1 73 (4.63%) SaaS
2 38 (2.41%) Office 365
3 15 (0.95%) Cloud Computing
4 14 (0.89%) Amazon AWS
5 10 (0.63%) PaaS
6 8 (0.51%) Microsoft Azure
7 6 (0.38%) Google Cloud Platform
8 4 (0.25%) Google Drive
9 2 (0.13%) IaaS
Communications & Networking
1 98 (6.21%) Firewall
2 93 (5.90%) VPN
3 90 (5.71%) TCP/IP
4 73 (4.63%) LAN
5 69 (4.38%) WAN
6 51 (3.23%) DNS
7 42 (2.66%) MPLS
7 42 (2.66%) SSL
8 36 (2.28%) SAN
8 36 (2.28%) LDAP
9 31 (1.97%) VoIP
9 31 (1.97%) DHCP
10 30 (1.90%) FTP
11 25 (1.59%) Internet
11 25 (1.59%) Cisco ASA
12 24 (1.52%) BGP
13 23 (1.46%) HTTP
14 19 (1.20%) OSPF
14 19 (1.20%) EIGRP
15 17 (1.08%) Ethernet
Database & Business Intelligence
1 194 (12.30%) SQL Server
2 32 (2.03%) MySQL
3 30 (1.90%) SQL Server Reporting Services
4 28 (1.78%) Oracle Database
5 24 (1.52%) Relational Database
6 22 (1.40%) SQL Server Integration Services
7 19 (1.20%) SQL Server 2008
8 15 (0.95%) Oracle Database 11g
9 14 (0.89%) RDBMS
10 13 (0.82%) Big Data
11 11 (0.70%) SQL Server 2012
11 11 (0.70%) Data Warehouse
11 11 (0.70%) Data Mining
12 10 (0.63%) SQL Anywhere
12 10 (0.63%) Sybase ASA
12 10 (0.63%) MS Access
13 9 (0.57%) QlikView
14 7 (0.44%) SQL Server Analysis Services
15 5 (0.32%) Hadoop
16 4 (0.25%) Oracle BI EE
Development Applications
1 14 (0.89%) Visual Studio
2 8 (0.51%) Team Foundation Server
3 6 (0.38%) LoadRunner
3 6 (0.38%) Jenkins
4 5 (0.32%) Selenium
5 4 (0.25%) Git (software)
5 4 (0.25%) Subversion
5 4 (0.25%) MSI
5 4 (0.25%) SonarQube
6 2 (0.13%) Hudson
6 2 (0.13%) WinDbg
6 2 (0.13%) JIRA
6 2 (0.13%) InstallShield
6 2 (0.13%) JUnit
6 2 (0.13%) VSS/SourceSafe
7 1 (0.063%) Selenium IDE
7 1 (0.063%) Artifactory
7 1 (0.063%) Eclipse
7 1 (0.063%) ClearCase
7 1 (0.063%) Toad
General
1 254 (16.11%) Finance
2 66 (4.19%) Law
3 55 (3.49%) Banking
4 50 (3.17%) Manufacturing
5 48 (3.04%) Telecoms
6 47 (2.98%) German Language
7 43 (2.73%) Retail
8 38 (2.41%) Advertising
9 33 (2.09%) Marketing
10 32 (2.03%) Legal
11 26 (1.65%) Back Office
12 17 (1.08%) Front Office
12 17 (1.08%) French Language
13 16 (1.01%) Spanish Language
13 16 (1.01%) Games
14 15 (0.95%) Billing
15 13 (0.82%) Publishing
15 13 (0.82%) Investment Banking
16 10 (0.63%) Military
17 9 (0.57%) Electronics
Job Titles
1 294 (18.64%) Analyst
2 234 (14.84%) Service Manager
3 133 (8.43%) Consultant
4 96 (6.09%) Delivery Manager
5 92 (5.83%) Service Analyst
6 89 (5.64%) Developer
7 85 (5.39%) Services Delivery Manager
8 79 (5.01%) Transition Manager
9 74 (4.69%) Architect
10 71 (4.50%) Technical Consultant
11 68 (4.31%) Support Analyst
12 58 (3.68%) Service Desk Analyst
13 50 (3.17%) ITSM Consultant
13 50 (3.17%) Project Manager
14 42 (2.66%) Applications Support
14 42 (2.66%) Support Engineer
14 42 (2.66%) Sales Executive
15 41 (2.60%) Business Analyst
15 41 (2.60%) IT Services Manager
16 39 (2.47%) Administrator
Libraries, Frameworks & Software Standards
1 95 (6.02%) .NET
2 89 (5.64%) Web Services
3 71 (4.50%) XML
4 67 (4.25%) HTML
5 53 (3.36%) ASP.NET
6 50 (3.17%) CSS
7 35 (2.22%) SOAP
8 21 (1.33%) jQuery
9 20 (1.27%) Ajax
9 20 (1.27%) Middleware
10 19 (1.20%) CGI
11 18 (1.14%) EDIFACT
12 17 (1.08%) JSON
12 17 (1.08%) .NET Framework
12 17 (1.08%) Java EE
13 16 (1.01%) COM
14 14 (0.89%) Application Packaging
14 14 (0.89%) XSLT
15 13 (0.82%) JDBC
15 13 (0.82%) JSP
Miscellaneous
1 247 (15.66%) Analytical Skills
2 207 (13.13%) Management Information System
3 81 (5.14%) CMDB
4 69 (4.38%) Computer Science
5 49 (3.11%) Blackberry
6 47 (2.98%) Life Science
7 31 (1.97%) GIS
8 28 (1.78%) Client/Server
9 23 (1.46%) Video Conferencing
10 22 (1.40%) Fat Client
10 22 (1.40%) Thin Client
10 22 (1.40%) PMI
10 22 (1.40%) Enterprise Software
11 16 (1.01%) iPad
11 16 (1.01%) NHS
11 16 (1.01%) Performance Metrics
12 15 (0.95%) Replication
12 15 (0.95%) Statistics
12 15 (0.95%) iPhone
13 14 (0.89%) Mobile App
Operating Systems
1 422 (26.76%) Windows
2 107 (6.79%) Linux
3 106 (6.72%) Windows Server 2008
4 91 (5.77%) Windows 7
5 71 (4.50%) UNIX
5 71 (4.50%) Windows Server 2012
6 43 (2.73%) Windows Server 2003
7 35 (2.22%) Windows XP
8 34 (2.16%) Windows 8
9 29 (1.84%) Apple iOS
10 28 (1.78%) Red Hat Enterprise Linux
11 27 (1.71%) Android
12 17 (1.08%) Solaris
13 8 (0.51%) NetWare
14 7 (0.44%) AIX
14 7 (0.44%) Debian
15 6 (0.38%) SUSE
15 6 (0.38%) Mac OS X
16 5 (0.32%) Ubuntu
16 5 (0.32%) Windows Vista
Processes & Methodologies
1 1173 (74.38%) ITIL
2 1169 (74.13%) Service Management
3 322 (20.42%) Service Delivery
4 306 (19.40%) Project Management
5 211 (13.38%) PRINCE2
6 194 (12.30%) Change Management
7 192 (12.18%) Incident Management
8 163 (10.34%) Problem Management
9 124 (7.86%) Agile Software Development
10 120 (7.61%) Continuous Improvement
11 98 (6.21%) Business Analysis
12 89 (5.64%) Stakeholder Management
13 86 (5.45%) ITIL V3
14 80 (5.07%) Business Development
15 76 (4.82%) Configuration Management
16 71 (4.50%) Root Cause Analysis
17 69 (4.38%) Disaster Recovery
17 69 (4.38%) Risk Management
17 69 (4.38%) Line Management
18 66 (4.19%) Information Security
Programming Languages
1 176 (11.16%) SQL
2 85 (5.39%) C#
3 75 (4.76%) JavaScript
4 72 (4.57%) C
5 70 (4.44%) Java
6 33 (2.09%) PowerShell
7 24 (1.52%) T-SQL
8 22 (1.40%) PL/SQL
9 21 (1.33%) Shell Script
10 18 (1.14%) VB
11 13 (0.82%) C++
11 13 (0.82%) XQuery
11 13 (0.82%) XPath
12 12 (0.76%) VBA
13 11 (0.70%) Perl
14 10 (0.63%) PHP
15 9 (0.57%) Python
16 8 (0.51%) Fortran
17 4 (0.25%) R
17 4 (0.25%) MATLAB
Qualifications
1 295 (18.71%) Degree
2 186 (11.79%) Security Cleared
3 175 (11.10%) ITIL Certification
4 139 (8.81%) SC Cleared
5 63 (3.99%) Microsoft Certification
6 58 (3.68%) ITIL Foundation Certificate
7 53 (3.36%) ISEB
8 43 (2.73%) MCSE
9 34 (2.16%) MCP
9 34 (2.16%) Cisco Certification
10 33 (2.09%) DV Cleared
11 31 (1.97%) CISSP
12 29 (1.84%) PMI Certification
13 26 (1.65%) CCNA
14 23 (1.46%) CISM
15 17 (1.08%) PRINCE2 Certification
16 15 (0.95%) CCNP
17 14 (0.89%) MCITP
17 14 (0.89%) MCSA
18 12 (0.76%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 218 (13.82%) SLA
2 38 (2.41%) ISO/IEC 27001
3 34 (2.16%) QA
4 30 (1.90%) Sarbanes-Oxley
5 24 (1.52%) COBIT
6 17 (1.08%) PCI DSS
7 12 (0.76%) RosettaNet
8 8 (0.51%) ISO/IEC 20000
9 7 (0.44%) ISO 9001
10 2 (0.13%) ISO 9000
10 2 (0.13%) PMBOK
11 1 (0.063%) GAMP
11 1 (0.063%) BS15000
11 1 (0.063%) ISO 14001
System Software
1 226 (14.33%) Active Directory
2 146 (9.26%) VMware Infrastructure
3 47 (2.98%) XenApp
4 32 (2.03%) Terminal Services
5 31 (1.97%) XenDesktop
6 24 (1.52%) Hyper-V
7 23 (1.46%) Microsoft App-V
8 18 (1.14%) VMware Workstation
9 14 (0.89%) vCloud
10 12 (0.76%) Xen
11 11 (0.70%) VMware ESX
12 7 (0.44%) Samba
12 7 (0.44%) vSphere
12 7 (0.44%) VMware ESXi
13 6 (0.38%) NLBS
14 4 (0.25%) Varnish
15 3 (0.19%) Firmware
15 3 (0.19%) Terminal Server
15 3 (0.19%) Snort
16 2 (0.13%) Sendmail
Systems Management
1 110 (6.98%) SCCM
2 38 (2.41%) SCOM
3 18 (1.14%) HP UCMDB
4 16 (1.01%) HP Quality Center
5 12 (0.76%) WSUS
5 12 (0.76%) Nagios
5 12 (0.76%) Tivoli
6 11 (0.70%) SCOrch
7 10 (0.63%) ServiceCenter
8 9 (0.57%) Opsview
9 8 (0.51%) Tivoli Storage Manager
9 8 (0.51%) Norton AntiVirus
10 7 (0.44%) Unicenter
10 7 (0.44%) Systems Management Server (SMS)
11 6 (0.38%) Puppet
11 6 (0.38%) Backup Exec
11 6 (0.38%) DameWare
12 5 (0.32%) Opscode Chef
12 5 (0.32%) Cisco CUCM
13 4 (0.25%) OpenView
Vendors
1 426 (27.01%) Microsoft
2 192 (12.18%) VMware
3 179 (11.35%) Remedy
4 127 (8.05%) Cisco
4 127 (8.05%) ServiceNow
5 125 (7.93%) HP
6 123 (7.80%) Citrix
7 120 (7.61%) Oracle
8 87 (5.52%) BMC
9 51 (3.23%) Computacenter
10 49 (3.11%) Dell
11 46 (2.92%) IBM
12 45 (2.85%) SAP
13 43 (2.73%) NetApp
14 37 (2.35%) Red Hat
15 36 (2.28%) EMC
16 32 (2.03%) FrontRange
17 28 (1.78%) LANDesk
18 26 (1.65%) Avaya
18 26 (1.65%) CA
Gatwick, West Sussex
ARC IT Recruitment Ltd
Salary: £40000 - £45000 Per Annum
Posted: 6 hours ago
City, London
Networking People
Posted: 6 hours ago
London
Etech Partners
Salary: Up to £25,000 per annum + Bens
Posted: 8 hours ago
Hemel Hempstead, Hertfordshire
Polar Recruitment
Salary: £50000 - £55000 per annum + + Benefits
Posted: 8 hours ago
South East London
Harper Collins Publishers
Salary: Competitive plus company benefits
Posted: 10 hours ago
Hatfield, Hertfordshire
ComputaCenter
Salary: comprehensive benefits scheme
Posted: 15 hours ago
Guildford, Surrey
set2recruit
Salary: From £25,000 to £35,000 per annum + bonus + benefits
Posted: 15 hours ago
London
Testing Circle Ltd
Salary: From £33,000 to £40,000 per annum
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Accenture
Salary: From £24,640 to £31,860 per annum depending on skills and experience
Posted: Yesterday
Southsea, Hampshire
Bluetownonline
Salary: £18k - 20k per year
Posted: Yesterday
Malmesbury, Wiltshire
Opus Recruitment Solutions Ltd
Salary: £40000 - £50000 per annum
Posted: 2 days ago
Essex
IFDS
Salary: Competitive
Posted: 2 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £70000 - £80000 per annum
Posted: 2 days ago
Hatfield, Hertfordshire
JM
Salary: £60000 - £75000 per annum + Benefits
Posted: 2 days ago
Berkshire
Global Technology Solutions Ltd
Salary: £30000 per annum + £1,200 DV allowance
Posted: 2 days ago
Guildford, Surrey
Eutopia Solutions Ltd
Salary: £20000.00 - £29500.00 per annum + package
Posted: 2 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £22000 - £25000 per annum + Excellent Benefits
Posted: 2 days ago
High Wycombe, Buckinghamshire
Austin Fraser
Salary: NEG
Posted: 3 days ago
UK
Global Technology Solutions Ltd
Salary: £45000 - £65000 per annum + ben
Posted: 3 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £70000 - £74000 per annum
Posted: 3 days ago