The first table below looks at the demand for ITSM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 365 426 461
Rank change year-on-year
+61 +35
Permanent jobs citing ITSM 811 565 494
As % of all permanent IT jobs located in the UK 0.70% 0.52% 0.42%
As % of the Processes & Methodologies category 0.88% 0.66% 0.54%
Number of salaries quoted 648 462 390
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,250 £27,500 £30,000
10% offered a salary of more than £71,800 £68,650 £70,000
UK excluding London average salary £43,500 £42,500 £40,000
% change year-on-year
+2.35% +6.25%
Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92606 85560 91430
As % of all permanent IT jobs located in the UK 80.40% 78.65% 77.33%
Number of salaries quoted 74653 70125 77975
Average salary £48,000 £46,000 £46,000
Average salary % change year-on-year
+4.34% -
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 22 July 2014 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 22 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +50 775 £45,000 - 89
London +26 310 £50,000 -4.76% 40
South East +28 210 £40,000 -11.11% 22
City of London +11 83 £60,000 +1.69% 14
Surrey +10 73 £35,000 -17.64% 5
Yorkshire -19 62 £44,500 +4.70% 8
Berkshire +34 58 £39,000 -2.50% 2
South West +3 58 £41,000 -9.14% 8
West Yorkshire -3 52 £45,000 +12.50% 6
East of England +24 48 £45,000 - 4
Leeds -2 48 £45,000 +12.50% 4
West Midlands +35 35 £60,000 +60.00% 2
Hampshire -13 29 £45,500 +19.73% 4
Woking +12 28 £35,000 -22.22% 1
Birmingham +28 27 £60,000 +29.72% 1
East Midlands 0 26 £40,857 +16.73% 1
West Sussex +23 25 £45,000 -7.69% 3
Wiltshire -1 25 £32,500 -31.57% 2
Scotland -3 25 £40,000 -23.80% 6
Swindon +1 23 £42,500 -10.52% 1
Cambridgeshire +23 22 £30,000 -22.58% 2
Essex +15 21 £55,000 -15.38%
North West +11 18 £70,000 +143.47% 2
Colchester - 15 £55,000 -
Peterborough +24 14 £28,750 -17.85% 2
Bracknell +3 14 £41,250 +26.92%
Bristol -1 14 £41,000 -19.60% 2
Leicestershire -2 12 £40,000 -11.11%
Leicester +5 11 £40,000 -11.11%
Horsham - 11 £70,000 -

ITSM
Top 30 Related IT Skills

For the 6 months to 22 July 2014, IT jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1353 (78.21%) Service Management
2 1232 (71.21%) ITIL
3 539 (31.16%) Finance
4 411 (23.76%) Service Delivery
5 409 (23.64%) Windows
6 356 (20.58%) Microsoft
7 345 (19.94%) SQL
8 284 (16.42%) Project Management
9 274 (15.84%) Degree
10 233 (13.47%) Remedy ITSM
10 233 (13.47%) Remedy
11 221 (12.77%) SLA
12 203 (11.73%) Change Management
13 201 (11.62%) ITIL Certification
14 198 (11.45%) MS Excel
14 198 (11.45%) ServiceNow
15 193 (11.16%) Problem Management
16 182 (10.52%) VMware
17 181 (10.46%) Oracle
17 181 (10.46%) MS Office
18 173 (10.00%) SQL Server
19 164 (9.48%) PRINCE2
19 164 (9.48%) BMC
20 163 (9.42%) Active Directory
21 148 (8.55%) ITIL V3
22 135 (7.80%) Configuration Management
23 133 (7.69%) Citrix
24 124 (7.17%) HP
24 124 (7.17%) Management Information System
25 120 (6.94%) Release Management

ITSM
Top Related IT Skills by Category

For the 6 months to 22 July 2014, IT jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 95 (5.49%) MS Exchange
2 78 (4.51%) SharePoint
3 66 (3.82%) IIS
4 53 (3.06%) Apache
5 50 (2.89%) Tomcat
6 49 (2.83%) Exchange Server 2010
7 45 (2.60%) Exchange Server 2013
8 27 (1.56%) SharePoint Server
9 26 (1.50%) BizTalk Server
10 20 (1.16%) Blackberry Enterprise Server
10 20 (1.16%) CMS
11 16 (0.92%) Documentum
12 12 (0.69%) CICS
12 12 (0.69%) Lync
13 10 (0.58%) SharePoint 2010
14 9 (0.52%) Oracle Workflow
15 8 (0.46%) SAS
15 8 (0.46%) WebSphere
16 7 (0.40%) Lightstreamer
16 7 (0.40%) JCAPS
Applications
1 198 (11.45%) MS Excel
2 181 (10.46%) MS Office
3 44 (2.54%) MS PowerPoint
4 33 (1.91%) MS Visio
5 17 (0.98%) Spreadsheet
6 7 (0.40%) MS Project
7 2 (0.12%) PaintShop Pro
7 2 (0.12%) Adobe Captivate
8 1 (0.058%) InfoPath
Business Applications
1 233 (13.47%) Remedy ITSM
2 44 (2.54%) assyst
3 13 (0.75%) Misys Opics
3 13 (0.75%) Oracle General Ledger
4 12 (0.69%) Remedy AR System
5 5 (0.29%) SAP FI/CO
5 5 (0.29%) SAP CO
5 5 (0.29%) SAP FI
6 4 (0.23%) SAP MM
6 4 (0.23%) SAP PP
7 3 (0.17%) Dynamics CRM
7 3 (0.17%) SAP R/3
8 2 (0.12%) SAP BPC
8 2 (0.12%) SAP GRC
8 2 (0.12%) SAP Oil and Gas
9 1 (0.058%) Oracle Receivables
Cloud Services
1 68 (3.93%) SaaS
2 18 (1.04%) PaaS
3 9 (0.52%) Amazon AWS
3 9 (0.52%) IaaS
4 7 (0.40%) Amazon EC2
5 6 (0.35%) Office 365
6 5 (0.29%) Cloud Computing
7 3 (0.17%) Microsoft Azure
8 1 (0.058%) Google Apps
Communications & Networking
1 77 (4.45%) SAN
2 68 (3.93%) DNS
3 64 (3.70%) Firewall
4 58 (3.35%) TCP/IP
4 58 (3.35%) WAN
5 52 (3.01%) Internet
6 48 (2.77%) LAN
7 47 (2.72%) VPN
8 44 (2.54%) SSL
9 36 (2.08%) LDAP
10 29 (1.68%) NAS
11 28 (1.62%) DHCP
12 20 (1.16%) VoIP
13 15 (0.87%) DSL
14 14 (0.81%) Wi-Fi
15 13 (0.75%) SMTP
16 11 (0.64%) Intranet
16 11 (0.64%) MPLS
16 11 (0.64%) HTTP
17 9 (0.52%) Radio Access Network
Database & Business Intelligence
1 173 (10.00%) SQL Server
2 62 (3.58%) Relational Database
3 60 (3.47%) MySQL
4 50 (2.89%) SQL Server Reporting Services
5 37 (2.14%) SQL Server Integration Services
6 28 (1.62%) RDBMS
6 28 (1.62%) DB2
7 25 (1.45%) Oracle Database
8 22 (1.27%) Data Warehouse
9 19 (1.10%) SQL Server 2008
10 15 (0.87%) QlikView
11 12 (0.69%) SQL Server Analysis Services
12 11 (0.64%) SQL Server 2005
12 11 (0.64%) Oracle Reports
12 11 (0.64%) Crystal Reports
12 11 (0.64%) VLDB
13 10 (0.58%) Microsoft Analysis Services
13 10 (0.58%) Big Data
14 9 (0.52%) SQL Server 2012
14 9 (0.52%) PostgreSQL
Development Applications
1 25 (1.45%) JIRA
2 23 (1.33%) Team Foundation Server
3 12 (0.69%) Visual Studio
4 10 (0.58%) Selenium
5 8 (0.46%) Subversion
6 7 (0.40%) Hudson
6 7 (0.40%) Jenkins
7 6 (0.35%) Eclipse
8 5 (0.29%) JBehave
8 5 (0.29%) Behat
8 5 (0.29%) Cucumber
8 5 (0.29%) Bugzilla
9 4 (0.23%) Xcode
10 2 (0.12%) JUnit
10 2 (0.12%) Serena SBM
11 1 (0.058%) Talend Open Studio
11 1 (0.058%) MSI
General
1 539 (31.16%) Finance
2 108 (6.24%) Banking
3 107 (6.18%) Telecoms
4 73 (4.22%) Law
5 68 (3.93%) Advertising
6 47 (2.72%) Marketing
7 46 (2.66%) Legal
8 41 (2.37%) Back Office
9 35 (2.02%) Retail
10 20 (1.16%) French Language
11 18 (1.04%) Financial Institution
12 12 (0.69%) German Language
13 10 (0.58%) Games
14 9 (0.52%) Manufacturing
14 9 (0.52%) Publishing
15 8 (0.46%) Multimedia
16 7 (0.40%) Investment Banking
17 6 (0.35%) Front Office
17 6 (0.35%) General Ledger
17 6 (0.35%) Local Government
Job Titles
1 324 (18.73%) Analyst
2 283 (16.36%) Service Manager
3 200 (11.56%) Consultant
4 107 (6.18%) Applications Support
5 105 (6.07%) Support Analyst
6 99 (5.72%) Developer
7 97 (5.61%) Delivery Manager
8 93 (5.38%) Services Delivery Manager
9 86 (4.97%) Architect
10 78 (4.51%) ITSM Consultant
11 77 (4.45%) Service Analyst
12 65 (3.76%) Technical Manager
13 59 (3.41%) Transition Manager
13 59 (3.41%) Support Engineer
14 57 (3.29%) Technical Consultant
15 56 (3.24%) Management Consultant
16 52 (3.01%) Service Management Consultant
17 51 (2.95%) Applications Support Analyst
18 50 (2.89%) Senior Manager
19 47 (2.72%) Problem Manager
Libraries, Frameworks & Software Standards
1 113 (6.53%) XML
2 106 (6.13%) HTML
3 98 (5.66%) CSS
4 93 (5.38%) Web Services
5 82 (4.74%) .NET
6 38 (2.20%) SOAP
7 31 (1.79%) Ajax
8 24 (1.39%) JSON
9 23 (1.33%) HTML5
10 22 (1.27%) ASP.NET
11 18 (1.04%) LAMP
12 15 (0.87%) WAMP
13 14 (0.81%) CSS3
14 13 (0.75%) COM
15 12 (0.69%) XHTML
16 11 (0.64%) Software Packaging
17 10 (0.58%) Flash
17 10 (0.58%) Middleware
18 7 (0.40%) Rendezvous
18 7 (0.40%) JDBC
Miscellaneous
1 124 (7.17%) Management Information System
2 101 (5.84%) CMDB
3 56 (3.24%) Computer Science
4 37 (2.14%) Blackberry
5 32 (1.85%) GIS
6 28 (1.62%) Enterprise Software
7 23 (1.33%) Smartphone
7 23 (1.33%) Replication
8 21 (1.21%) Clustering
8 21 (1.21%) Client/Server
9 18 (1.04%) Statistics
10 17 (0.98%) Foreign Exchange (FX)
11 16 (0.92%) Mainframe
11 16 (0.92%) Social Media
12 13 (0.75%) STB
13 12 (0.69%) IBM Mainframe
14 11 (0.64%) PKI
14 11 (0.64%) Video Conferencing
14 11 (0.64%) Mobile App
14 11 (0.64%) NHS
Operating Systems
1 409 (23.64%) Windows
2 108 (6.24%) Windows 7
3 99 (5.72%) Windows Server 2008
4 95 (5.49%) Linux
5 86 (4.97%) UNIX
6 51 (2.95%) Windows XP
7 36 (2.08%) Windows Server 2012
8 34 (1.97%) Apple iOS
9 33 (1.91%) Windows Server 2003
10 32 (1.85%) Android
11 26 (1.50%) Windows 8
12 24 (1.39%) Solaris
13 14 (0.81%) Red Hat Enterprise Linux
14 12 (0.69%) zOS
14 12 (0.69%) Mac OS
15 7 (0.40%) Mac OS X
16 4 (0.23%) AIX
16 4 (0.23%) CentOS
17 2 (0.12%) Debian
17 2 (0.12%) Oracle Linux
Processes & Methodologies
1 1353 (78.21%) Service Management
2 1232 (71.21%) ITIL
3 411 (23.76%) Service Delivery
4 284 (16.42%) Project Management
5 203 (11.73%) Change Management
6 193 (11.16%) Problem Management
7 164 (9.48%) PRINCE2
8 148 (8.55%) ITIL V3
9 135 (7.80%) Configuration Management
10 120 (6.94%) Release Management
10 120 (6.94%) Incident Management
11 86 (4.97%) Stakeholder Management
12 84 (4.86%) Continuous Improvement
13 83 (4.80%) Business Development
14 79 (4.57%) Agile Software Development
15 78 (4.51%) Business Continuity
16 75 (4.34%) Disaster Recovery
17 70 (4.05%) Workflow
17 70 (4.05%) Information Security
18 64 (3.70%) Performance Management
Programming Languages
1 345 (19.94%) SQL
2 104 (6.01%) JavaScript
3 93 (5.38%) Java
4 67 (3.87%) PowerShell
5 45 (2.60%) Perl
6 41 (2.37%) C#
7 40 (2.31%) PHP
8 39 (2.25%) VBA
9 27 (1.56%) C
10 23 (1.33%) ABAP
11 18 (1.04%) PL/SQL
11 18 (1.04%) C++
12 17 (0.98%) VB
13 15 (0.87%) Python
14 13 (0.75%) VB.NET
15 9 (0.52%) Objective-C
16 7 (0.40%) VBScript
17 6 (0.35%) T-SQL
18 4 (0.23%) VC++
18 4 (0.23%) PHP5
Qualifications
1 274 (15.84%) Degree
2 201 (11.62%) ITIL Certification
3 73 (4.22%) ITIL Foundation Certificate
4 69 (3.99%) Microsoft Certification
5 61 (3.53%) ISEB
6 56 (3.24%) Security Cleared
7 46 (2.66%) MCSE
8 40 (2.31%) MCP
8 40 (2.31%) CISSP
9 38 (2.20%) SC Cleared
10 32 (1.85%) VMware Certified Professional (VCP)
11 25 (1.45%) CISA
12 22 (1.27%) MCSA
12 22 (1.27%) Cisco Certification
13 17 (0.98%) CCNA
14 16 (0.92%) CCA
15 14 (0.81%) PRINCE2 Certification
16 13 (0.75%) PMI Certification
17 12 (0.69%) CCNP
18 11 (0.64%) DV Cleared
Quality Assurance & Compliance
1 221 (12.77%) SLA
2 58 (3.35%) COBIT
3 54 (3.12%) QA
4 37 (2.14%) ISO/IEC 27001
5 17 (0.98%) Sarbanes-Oxley
6 14 (0.81%) PCI DSS
7 11 (0.64%) ISO 9000
8 9 (0.52%) ISO 9001
9 7 (0.40%) ISO/IEC 20000
10 2 (0.12%) Data Quality
System Software
1 163 (9.42%) Active Directory
2 108 (6.24%) VMware Infrastructure
3 80 (4.62%) XenApp
4 24 (1.39%) XenDesktop
5 23 (1.33%) Microsoft App-V
6 20 (1.16%) vSphere
7 17 (0.98%) XenServer
7 17 (0.98%) VMware ESX
8 10 (0.58%) Oracle RMAN
9 9 (0.52%) VMware Workstation
10 7 (0.40%) Xen
10 7 (0.40%) Hyper-V
11 6 (0.35%) Snort
11 6 (0.35%) vCloud
11 6 (0.35%) VMware ESXi
11 6 (0.35%) Squid
12 5 (0.29%) NLBS
13 2 (0.12%) Terminal Services
13 2 (0.12%) OpenSSH
13 2 (0.12%) Citrix Presentation Server
Systems Management
1 81 (4.68%) SCCM
2 22 (1.27%) Tivoli
3 19 (1.10%) OpenView
4 16 (0.92%) SCOM
5 15 (0.87%) Netcool
6 13 (0.75%) HP NNM
6 13 (0.75%) OVPI
6 13 (0.75%) TeMIP
6 13 (0.75%) Norton AntiVirus
7 12 (0.69%) Oracle Enterprise Manager
7 12 (0.69%) Puppet
7 12 (0.69%) Opscode Chef
8 10 (0.58%) Data Guard
9 9 (0.52%) NSN NetAct
9 9 (0.52%) HP UCMDB
9 9 (0.52%) Systems Management Server (SMS)
10 8 (0.46%) BMC PATROL
10 8 (0.46%) Nagios
10 8 (0.46%) Backup Exec
11 7 (0.40%) WMI
Vendors
1 356 (20.58%) Microsoft
2 233 (13.47%) Remedy
3 198 (11.45%) ServiceNow
4 182 (10.52%) VMware
5 181 (10.46%) Oracle
6 164 (9.48%) BMC
7 133 (7.69%) Citrix
8 124 (7.17%) HP
9 68 (3.93%) Cisco
9 68 (3.93%) IBM
10 59 (3.41%) NetApp
11 57 (3.29%) EMC
12 55 (3.18%) SAP
13 42 (2.43%) Apple
14 32 (1.85%) Symantec
15 27 (1.56%) CA
16 23 (1.33%) Sun
17 18 (1.04%) Red Hat
17 18 (1.04%) FrontRange
18 17 (0.98%) SolarWinds
London
ARM Technology
Salary: Negotiable
Posted: 4 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £35000 - £40000 per annum + Benefits
Posted: 4 hours ago
Lancashire
The One Group
Salary: £30k - 35k per year + Benefits
Posted: 5 hours ago
Glasgow, Lanarkshire
Harvey Nash plc
Salary: £21000 - £26000 per annum + including shift premium
Posted: 7 hours ago
Scotland
Search Consultancy
Salary: £65000.00 - £70000.00 per annum
Posted: 10 hours ago
Milton Keynes, Buckinghamshire
Boeing
Salary: Competitive
Posted: 11 hours ago
Glasgow, Lanarkshire
Experis Ltd
Salary: £27000 - £28000 per annum
Posted: Yesterday
South East
Arden Resourcing Limited
Salary: £28,000 - £45,000 + Benefits + Bonuses
Posted: Yesterday
City, London
Interactive Investor
Salary: Up to £50,000 per annum DOE
Posted: Yesterday
Hatfield, Hertfordshire
Hays - Computacenter
Salary: Competitive Package
Posted: Yesterday
North Yorkshire
Spire Healthcare
Salary: £19,200 per annum Plus excellent benefits
Posted: Yesterday
London
LA International
Salary: £53000 - £66000 per annum + Benefits
Posted: Yesterday
Bristol, Avon
Global Technology Solutions Ltd
Salary: £33000 - £35000 per annum + bonus+ben
Posted: Yesterday
City, London
TEKsystems
Salary: £400 - £450 per day
Posted: Yesterday
City, London
Informatiq Consulting
Salary: £35000 - £55000 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Rullion IT Plus
Posted: Yesterday
London
ARC IT Recruitment Ltd
Salary: £50000 Per Annum
Posted: 2 days ago
East Sussex
ARC IT Recruitment Ltd
Posted: 2 days ago
London
Harvey Nash plc
Salary: £28000 - £30000 per annum + Shift Allowance + Benefits
Posted: 4 days ago
London
Lorien Resourcing
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 4 days ago