The table below looks at the statistics for ITSM skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 22 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
UK
Rank 335 319 392
Rank change year-on-year
-16 +73
Permanent jobs citing ITSM 721 1020 768
As % of all permanent IT jobs located in the UK 0.86% 1.00% 0.73%
As % of the Processes & Methodologies category 0.97% 1.13% 0.84%
Number of salaries quoted 530 790 617
Median salary £49,250 £45,000 £45,000
Median salary % change year-on-year
+9.44% -
90% offered a salary of more than £26,450 £25,250 £26,000
10% offered a salary of more than £72,000 £67,500 £70,000
UK excluding London median salary £45,000 £42,500 £40,250
% change year-on-year
+5.88% +5.59%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
74514 90394 91285
As % of all permanent IT jobs located in the UK 88.73% 88.27% 86.69%
Number of salaries quoted 61291 75075 74756
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,500 £31,250
10% offered a salary of more than £77,500 £75,000 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend

The demand trend of job ads citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 22 February 2017 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 22 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -27 666 £49,250 +9.44% 74
London +23 289 £50,000 - 29
South East +16 148 £44,000 +10.00% 16
Berkshire +66 72 £37,500 +50.00% 5
South West +13 71 £44,000 +10.00% 8
North West -34 47 £44,000 +25.71% 7
City of London +10 40 £45,000 -5.26% 10
East of England +2 40 £55,125 -8.12% 5
Bristol +23 36 £51,000 -15.00% 2
Surrey -26 36 £34,750 -10.89% 3
Essex +23 33 £63,000 +9.56%
West Midlands -11 33 £45,000 -8.16% 2
Yorkshire +22 32 £43,750 +19.86% 4
Maidenhead +35 31 £75,000 +11.11%
West Yorkshire +32 29 £47,500 +37.90% 3
Cornwall +11 24 £32,250 -11.64% 3
Leeds +36 23 £47,500 +43.93% 3
Scotland +16 23 £50,000 +33.33% 5
Manchester -31 23 £44,000 +3.52% 3
Wales +21 22 £40,000 +6.66%
Mid Wales +4 20 - -
New Quay +2 20 - -
Newquay +2 20 - -
Ceredigion +2 20 - -
Chelmsford - 19 £72,000 -
Merseyside +5 18 £45,000 +28.57% 4
Wimbledon - 18 £50,000 -
Liverpool +12 17 £45,000 +28.57% 4
Hampshire +6 15 £40,000 -14.43% 5
Reading +42 14 £62,500 +38.88% 1

ITSM
Top 30 Related IT Skills

For the 6 months to 22 February 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITSM.

1 1279 (75.86%) ITIL
2 1223 (72.54%) Service Management
3 428 (25.39%) Microsoft
4 355 (21.06%) Finance
5 350 (20.76%) Service Delivery
6 306 (18.15%) Windows
7 282 (16.73%) SLA
8 278 (16.49%) Agile Software Development
9 272 (16.13%) MS Excel
10 269 (15.95%) Project Management
11 266 (15.78%) Degree
12 261 (15.48%) ServiceNow
13 245 (14.53%) ITIL V3
14 213 (12.63%) MS Office
15 204 (12.10%) Data Centre
16 200 (11.86%) PRINCE2
16 200 (11.86%) Problem Management
17 197 (11.68%) Active Directory
18 194 (11.51%) Incident Management
19 178 (10.56%) ITIL Certification
20 177 (10.50%) Change Management
21 174 (10.32%) Service Design
22 173 (10.26%) Analytical Skills
23 172 (10.20%) Stakeholder Management
24 149 (8.84%) Linux
25 147 (8.72%) Continuous Improvement
26 129 (7.65%) VMware
27 120 (7.12%) Management Information System
28 117 (6.94%) Programme Management
29 115 (6.82%) Security Cleared

ITSM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 71 (4.21%) MS Exchange
2 66 (3.91%) SharePoint
3 37 (2.19%) CMS
4 35 (2.08%) Exchange Server 2010
5 25 (1.48%) Tomcat
6 24 (1.42%) Skype for Business
7 20 (1.19%) Apache
7 20 (1.19%) Blackberry Enterprise Server
8 14 (0.83%) Exchange Server 2007
8 14 (0.83%) IIS
9 13 (0.77%) IBM Notes
10 9 (0.53%) SharePoint 2010
11 6 (0.36%) Exchange Server 2013
11 6 (0.36%) SharePoint 2013
12 5 (0.30%) BizTalk Server
12 5 (0.30%) Exchange Server 2003
12 5 (0.30%) Oracle SOA Suite
13 4 (0.24%) Exchange Server 2000
13 4 (0.24%) JBoss
13 4 (0.24%) WebSphere
Applications
1 272 (16.13%) MS Excel
2 213 (12.63%) MS Office
3 96 (5.69%) MS PowerPoint
4 14 (0.83%) MS Visio
5 9 (0.53%) MS Project
6 8 (0.47%) Adobe Creative Suite
6 8 (0.47%) Final Cut Pro
7 7 (0.42%) Spreadsheet
8 6 (0.36%) SOLIDWORKS
9 4 (0.24%) AutoCAD
10 2 (0.12%) Siemens NX
11 1 (0.059%) Acrobat
11 1 (0.059%) Adobe Captivate
Business Applications
1 101 (5.99%) Remedy ITSM
2 18 (1.07%) SAP Oil and Gas
3 10 (0.59%) assyst
4 6 (0.36%) Dynamics CRM
5 5 (0.30%) Oracle EBS
5 5 (0.30%) Oracle Financials
5 5 (0.30%) Remedy AR System
5 5 (0.30%) Unit4 Business World
6 4 (0.24%) Salesforce.com CRM
7 3 (0.18%) HFM
7 3 (0.18%) Hyperion Enterprise
7 3 (0.18%) Hyperion Planning
8 2 (0.12%) SAP ERP
8 2 (0.12%) Teamcenter
9 1 (0.059%) Dynamics AX
9 1 (0.059%) Dynamics GP
9 1 (0.059%) Oracle CRM
9 1 (0.059%) SAP ECC
9 1 (0.059%) SAP HR
9 1 (0.059%) SAP Payroll
Cloud Services
1 64 (3.80%) Microsoft Azure
2 61 (3.62%) Office 365
2 61 (3.62%) PaaS
3 60 (3.56%) IaaS
4 39 (2.31%) Cloud Computing
5 33 (1.96%) Amazon AWS
5 33 (1.96%) SaaS
6 22 (1.30%) Slack
7 6 (0.36%) iTunes
8 5 (0.30%) Yammer
9 3 (0.18%) Azure Active Directory
9 3 (0.18%) G Suite
10 2 (0.12%) Bluemix
10 2 (0.12%) Data Lake Analytics
10 2 (0.12%) IBM Cloud
11 1 (0.059%) Force.com
11 1 (0.059%) Google Drive
Communications & Networking
1 96 (5.69%) DNS
1 96 (5.69%) Firewall
2 93 (5.52%) Internet
3 89 (5.28%) WAN
4 84 (4.98%) VPN
5 79 (4.69%) LAN
6 62 (3.68%) Network Security
6 62 (3.68%) TCP/IP
7 54 (3.20%) DHCP
8 50 (2.97%) SAN
9 45 (2.67%) Wireless
10 36 (2.14%) SMS
11 35 (2.08%) BGP
12 32 (1.90%) OSPF
12 32 (1.90%) VLAN
13 30 (1.78%) HSRP
13 30 (1.78%) RIP
13 30 (1.78%) VRRP
14 29 (1.72%) Converged Networks
15 28 (1.66%) Structured Cabling
Database & Business Intelligence
1 61 (3.62%) SQL Server
2 40 (2.37%) Relational Database
3 38 (2.25%) SQL Server Reporting Services
4 33 (1.96%) SQL Server Integration Services
5 29 (1.72%) Big Data
6 26 (1.54%) Data Warehouse
7 25 (1.48%) MySQL
8 21 (1.25%) QlikView
9 20 (1.19%) Power BI
10 18 (1.07%) PostgreSQL
11 16 (0.95%) MongoDB
11 16 (0.95%) SQL Server 2008
11 16 (0.95%) SQL Server 2016
11 16 (0.95%) SQL Server Analysis Services
12 12 (0.71%) Hadoop
12 12 (0.71%) Spotfire
13 10 (0.59%) HDInsight
14 9 (0.53%) SAP HANA
15 8 (0.47%) Business Intelligence Development Studio
15 8 (0.47%) SQL Server 2012
Development Applications
1 24 (1.42%) JIRA
2 18 (1.07%) Visual Studio
3 14 (0.83%) Team Foundation Server
4 9 (0.53%) Git (software)
5 7 (0.42%) Selenium
6 6 (0.36%) Jenkins
6 6 (0.36%) JMeter
6 6 (0.36%) LoadRunner
6 6 (0.36%) LoadUI
6 6 (0.36%) Ranorex
6 6 (0.36%) SoapUI
7 4 (0.24%) Eclipse
8 2 (0.12%) Bitbucket
8 2 (0.12%) Cucumber
8 2 (0.12%) eggPlant
8 2 (0.12%) Rational DOORS
8 2 (0.12%) Robot Framework
8 2 (0.12%) Subversion
9 1 (0.059%) Balsamiq Mockups
General
1 355 (21.06%) Finance
2 54 (3.20%) Retail
3 53 (3.14%) Telecoms
4 51 (3.02%) Banking
5 40 (2.37%) Marketing
6 30 (1.78%) Billing
7 27 (1.60%) Manufacturing
8 21 (1.25%) Legal
9 18 (1.07%) Publishing
10 17 (1.01%) Back Office
10 17 (1.01%) Law
11 14 (0.83%) Advertising
12 13 (0.77%) Electronics
13 12 (0.71%) Local Government
14 9 (0.53%) Investment Banking
15 6 (0.36%) Financial Institution
16 5 (0.30%) German Language
17 4 (0.24%) French Language
18 3 (0.18%) Arabic Language
18 3 (0.18%) Pharmaceutical
Job Titles
1 303 (17.97%) Analyst
2 262 (15.54%) Service Manager
3 171 (10.14%) IT Manager
4 152 (9.02%) Consultant
5 130 (7.71%) Service Analyst
6 108 (6.41%) IT Services Manager
7 105 (6.23%) Developer
8 96 (5.69%) Delivery Manager
9 95 (5.63%) Services Delivery Manager
10 88 (5.22%) Support Analyst
11 85 (5.04%) Service Desk Analyst
12 81 (4.80%) Architect
13 58 (3.44%) ITIL Manager
14 56 (3.32%) Administrator
15 53 (3.14%) IT Analyst
16 52 (3.08%) IT Support
17 49 (2.91%) ServiceNow Developer
18 47 (2.79%) Management Consultant
18 47 (2.79%) Service Management Consultant
19 44 (2.61%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 107 (6.35%) HTML
2 99 (5.87%) XML
3 94 (5.58%) CSS
4 75 (4.45%) Web Services
5 55 (3.26%) Ajax
6 46 (2.73%) .NET
7 41 (2.43%) SOAP
8 36 (2.14%) Flash
9 33 (1.96%) REST
10 23 (1.36%) Software Packaging
11 21 (1.25%) XHTML
12 20 (1.19%) Middleware
13 11 (0.65%) LAMP
14 10 (0.59%) LAPP Stack
15 8 (0.47%) AngularJS
16 7 (0.42%) ASP.NET
16 7 (0.42%) SAP Fiori
16 7 (0.42%) SAPUI5
17 6 (0.36%) JSON
18 5 (0.30%) .NET Framework
Miscellaneous
1 204 (12.10%) Data Centre
2 173 (10.26%) Analytical Skills
3 120 (7.12%) Management Information System
4 81 (4.80%) Computer Science
5 78 (4.63%) NHS
6 71 (4.21%) CMDB
7 70 (4.15%) Video Conferencing
8 60 (3.56%) BYOD
9 40 (2.37%) Blackberry
10 35 (2.08%) Virtual Team
11 32 (1.90%) User Experience
12 18 (1.07%) Driving Licence
12 18 (1.07%) Enterprise Software
13 15 (0.89%) Data Protection Act
14 13 (0.77%) Linux Command Line
15 12 (0.71%) Hybrid Cloud
16 11 (0.65%) Fintech
16 11 (0.65%) Mobile Computing
17 10 (0.59%) Data Structures
17 10 (0.59%) e-Learning
Operating Systems
1 306 (18.15%) Windows
2 149 (8.84%) Linux
3 85 (5.04%) Windows Server
4 70 (4.15%) Windows 7
5 68 (4.03%) Unix
6 64 (3.80%) Windows Server 2008
7 41 (2.43%) Solaris
8 37 (2.19%) OpenVMS
8 37 (2.19%) Windows 8
8 37 (2.19%) Windows Server 2012
9 30 (1.78%) Windows Server 2003
10 28 (1.66%) CentOS
11 27 (1.60%) Windows 10
12 22 (1.30%) Android
13 21 (1.25%) Windows XP
14 20 (1.19%) Apple iOS
15 17 (1.01%) Red Hat Enterprise Linux
16 12 (0.71%) Mac OS X
16 12 (0.71%) Windows Mobile
17 11 (0.65%) Mac OS
Processes & Methodologies
1 1279 (75.86%) ITIL
2 1223 (72.54%) Service Management
3 350 (20.76%) Service Delivery
4 278 (16.49%) Agile Software Development
5 269 (15.95%) Project Management
6 245 (14.53%) ITIL V3
7 200 (11.86%) PRINCE2
7 200 (11.86%) Problem Management
8 194 (11.51%) Incident Management
9 177 (10.50%) Change Management
10 174 (10.32%) Service Design
11 172 (10.20%) Stakeholder Management
12 147 (8.72%) Continuous Improvement
13 117 (6.94%) Programme Management
14 114 (6.76%) Data Protection
15 108 (6.41%) Asset Management
16 104 (6.17%) Performance Management
17 101 (5.99%) Workflow
18 100 (5.93%) Configuration Management
19 90 (5.34%) Scrum
Programming Languages
1 111 (6.58%) JavaScript
2 90 (5.34%) SQL
3 49 (2.91%) Python
4 48 (2.85%) C#
5 41 (2.43%) C
6 39 (2.31%) Java
6 39 (2.31%) Perl
7 36 (2.14%) PowerShell
8 21 (1.25%) PHP
9 20 (1.19%) T-SQL
10 18 (1.07%) Ruby
11 10 (0.59%) VB
12 6 (0.36%) C++
13 5 (0.30%) Scala
14 3 (0.18%) Data Analysis Expressions (DAX)
14 3 (0.18%) Shell Script
15 2 (0.12%) Apex Code
15 2 (0.12%) Bash Shell
15 2 (0.12%) PL/SQL
15 2 (0.12%) XQuery
Qualifications
1 266 (15.78%) Degree
2 178 (10.56%) ITIL Certification
3 115 (6.82%) Security Cleared
4 88 (5.22%) Cisco Certification
5 75 (4.45%) Microsoft Certification
6 67 (3.97%) SC Cleared
7 65 (3.86%) CCNA
8 49 (2.91%) ISEB
9 48 (2.85%) ITIL Foundation Certificate
10 42 (2.49%) MCP
10 42 (2.49%) PRINCE2 Certification
11 36 (2.14%) MCSE
12 24 (1.42%) CCNP
12 24 (1.42%) DV Cleared
13 23 (1.36%) CISSP
14 19 (1.13%) RHCA
15 16 (0.95%) PMP
16 14 (0.83%) JNCIA
17 13 (0.77%) PMI Certification
17 13 (0.77%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 282 (16.73%) SLA
2 83 (4.92%) QA
3 45 (2.67%) COBIT
4 44 (2.61%) ISO/IEC 27001
5 15 (0.89%) Data Quality
5 15 (0.89%) Sarbanes-Oxley
6 12 (0.71%) ISO/IEC 17799
7 11 (0.65%) ISO 9001
8 9 (0.53%) PCI DSS
9 6 (0.36%) WCAG
10 4 (0.24%) ISO22301
11 3 (0.18%) ISO/IEC 12207
12 2 (0.12%) ISO/IEC 20000
12 2 (0.12%) ISO19770
12 2 (0.12%) PMBOK
12 2 (0.12%) Solvency II
13 1 (0.059%) RMADS
System Software
1 197 (11.68%) Active Directory
2 87 (5.16%) VMware Infrastructure
3 26 (1.54%) vSphere
4 22 (1.30%) Hyper-V
5 16 (0.95%) XenApp
6 11 (0.65%) BlackBerry Internet Service
7 9 (0.53%) VMware ESX
7 9 (0.53%) XenDesktop
8 7 (0.42%) Terminal Services
9 4 (0.24%) Microsoft App-V
9 4 (0.24%) Snort
9 4 (0.24%) Virtual Machines
9 4 (0.24%) XenServer
10 3 (0.18%) Docker
10 3 (0.18%) Virtual Desktop
11 2 (0.12%) BitLocker
11 2 (0.12%) ProxySG
11 2 (0.12%) Virtual Servers
11 2 (0.12%) VMware ESXi
11 2 (0.12%) VMware Workstation
Systems Management
1 76 (4.51%) SCCM
2 30 (1.78%) AirWatch
3 29 (1.72%) SCOM
4 13 (0.77%) Opscode Chef
4 13 (0.77%) Puppet
5 10 (0.59%) Microsoft Intune
6 9 (0.53%) HP Quality Center
7 8 (0.47%) vRealize
8 7 (0.42%) NetBackup
9 5 (0.30%) BladeLogic
9 5 (0.30%) ZABBIX
10 4 (0.24%) Icinga
10 4 (0.24%) Nagios
10 4 (0.24%) ServiceCenter
11 3 (0.18%) Backup Exec
11 3 (0.18%) BMC Performance Manager
11 3 (0.18%) DameWare
11 3 (0.18%) EMC NetWorker
11 3 (0.18%) Norton AntiVirus
11 3 (0.18%) Tivoli
Vendors
1 428 (25.39%) Microsoft
2 261 (15.48%) ServiceNow
3 129 (7.65%) VMware
4 107 (6.35%) Cisco
5 103 (6.11%) Remedy
6 67 (3.97%) SAP
7 62 (3.68%) HP
8 61 (3.62%) Oracle
9 60 (3.56%) Juniper
10 53 (3.14%) Citrix
11 49 (2.91%) NetApp
12 46 (2.73%) BMC
13 43 (2.55%) Cadence
14 35 (2.08%) Palo Alto
14 35 (2.08%) Red Hat
15 33 (1.96%) Apple
16 26 (1.54%) Dell
17 25 (1.48%) Snow
18 20 (1.19%) PagerDuty
18 20 (1.19%) Salesforce.com
Farnborough, Hampshire
Experis Ltd
Salary: £40000.00 per annum
Posted: 1 hour ago
Nottingham, Nottinghamshire
University of Nottingham
Salary: Competitive
Posted: Yesterday
City, London
Client Server
Salary: £60k to £65k + bonus + benefits
Posted: 58 minutes ago
Oxfordshire
Networkers
Salary: £38000 - £45000 per annum + Benefits package
Posted: Yesterday
Leeds, West Yorkshire
Lorien Resourcing
Salary: £45000 - £50000 per annum + Bonus + Pension + Health care
Posted: Yesterday
Staines, Middlesex
Parham Consulting
Salary: Up to £80,000 per annum plus up to 20% bonus, shares and good benefits
Posted: 1 hour ago
Salford, Lancashire
Raytheon Systems Ltd
Posted: 2 hours ago
City, London
Sanderson
Salary: £55000.00 - £70000 per annum
Posted: Yesterday
City, London
Spectrum IT Recruitment (South) Ltd
Salary: £60000 - £75000 per annum + 15% bonus, pension, healthcare
Posted: 2 days ago
Renfrew, Renfrewshire
Sopra Steria Recruitment
Salary: From £49,000 to £51,750 per annum plus benefits
Posted: Yesterday
London
Leidos
Posted: 2 days ago
Windsor, Berkshire
People Source Consulting
Salary: £80000 per annum + bonus + car allowance
Posted: 2 days ago
Gloucester, Gloucestershire
FT Select
Salary: £19,000 per annum + 25% shift allowance + company benefits
Posted: 2 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: From £35,000 to £40,000 per annum
Posted: 5 days ago
London
Maclean Moore Consulting
Salary: From £50,000 to £70,000 per annum Bonus, Pension, Healthcare, Life Cov
Posted: 4 days ago
London
Harvey Nash plc
Salary: £43000 per annum
Posted: Yesterday
London
Leidos
Posted: Yesterday
York, North Yorkshire
Piksel
Salary: Competitive
Posted: 7 days ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £40000 - £48000 per annum + Competitive Benefits Package
Posted: 20 hours ago
Bristol, Avon
Executive Recruitment Services (ERS)
Posted: 2 days ago
Bracknell, Berkshire
Global Technology Solutions Ltd
Salary: £19500 - £21500 per annum + Standy & Overtime allowance
Posted: 5 days ago
Southampton, Hampshire
Thames Valley Police
Salary: £53,276 per annum plus benefits
Posted: 6 days ago
Sandy, Bedfordshire
Harvey Nash plc
Salary: £35000 - £50000 per annum
Posted: 6 days ago
City, London
I3
Salary: £70000 - £75000 per annum + bonus + benefits
Posted: 6 days ago
London
83Zero
Salary: From £60000 to £75000 per annum
Posted: 5 days ago
West London
Opus Resourcing Ltd
Salary: £40000 - £58500 per annum + 10% bonus and benefits
Posted: 6 days ago
Cornwall
Harvey Nash plc
Posted: 6 days ago
London
Cognizant
Salary: Competitive + Benefits
Posted: 7 days ago
London
Leidos
Posted: 12 days ago
Manchester, Lancashire
FT Select
Salary: From £30,000 to £35,000 per annum
Posted: 6 days ago