The table below looks at the statistics for ITSM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 315 386 441
Rank change year-on-year
+71 +55
Permanent jobs citing ITSM 994 758 627
As % of all permanent IT jobs located in the UK 0.98% 0.71% 0.60%
As % of the Processes & Methodologies category 1.13% 0.84% 0.70%
Number of salaries quoted 772 615 496
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £25,000 £25,100 £26,900
10% offered a salary of more than £67,500 £70,000 £70,000
UK excluding London average salary £42,500 £40,150 £39,000
% change year-on-year
+5.85% +2.94%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
87935 90766 89428
As % of all permanent IT jobs located in the UK 86.82% 85.27% 84.97%
Number of salaries quoted 72987 74501 71137
Average salary £50,000 £47,500 £47,500
Average salary % change year-on-year
+5.26% -
90% offered a salary of more than £32,500 £31,500 £31,000
10% offered a salary of more than £75,000 £75,000 £72,500
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 12 February 2016 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +78 908 £45,000 - 112
London +25 340 £50,000 -4.76% 50
South East +79 214 £42,250 +3.04% 24
Surrey +84 114 £38,000 +1.33% 9
South West +25 80 £40,000 +28.00% 6
East of England +25 72 £55,000 +37.50% 7
West Midlands +33 69 £47,500 -24.00% 7
City of London +41 48 £47,500 - 21
Yorkshire -23 43 £36,500 -18.88% 5
North West +25 42 £32,500 -15.58% 9
Wiltshire +12 41 £40,000 +30.08% 3
Essex +25 40 £55,000 -3.50%
Berkshire -2 40 £45,000 -14.28% 9
Camberley - 37 £33,500 -
Swindon +16 36 £40,000 +23.07% 3
East Midlands +12 31 £32,500 -23.84%
Hampshire +33 29 £47,500 +18.75% 5
Birmingham +17 29 £50,000 -28.57% 3
West Yorkshire -50 26 £34,250 -23.88% 4
Scotland -16 23 £37,500 -16.66% 4
Leeds -35 21 £33,000 -24.57% 3
Egham +19 20 £55,000 - 1
Hertfordshire +16 20 £70,000 +64.70% 5
Manchester +12 20 £32,500 -19.05% 5
Colchester +3 20 £55,000 -8.33%
Woking +10 18 £32,000 -41.81% 1
Bristol +1 18 £60,000 +71.42%
Nottinghamshire +17 17 £33,000 -22.66%
Nottingham +12 17 £33,000 -22.66%
Liverpool +11 15 £35,000 +2.94%

ITSM
Top 30 Related IT Skills

For the 6 months to 12 February 2016, IT jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1465 (73.88%) ITIL
2 1434 (72.31%) Service Management
3 448 (22.59%) Service Delivery
4 429 (21.63%) Finance
5 428 (21.58%) Microsoft
6 407 (20.52%) Windows
7 327 (16.49%) Analytical Skills
8 308 (15.53%) Project Management
9 303 (15.28%) Change Management
10 287 (14.47%) SLA
11 284 (14.32%) Degree
12 248 (12.51%) ITIL V3
13 247 (12.46%) ServiceNow
14 243 (12.25%) Management Information System
15 234 (11.80%) Active Directory
16 227 (11.45%) Remedy
16 227 (11.45%) Remedy ITSM
17 226 (11.40%) SQL
18 225 (11.35%) Incident Management
19 224 (11.30%) PRINCE2
20 207 (10.44%) Problem Management
21 204 (10.29%) MS Office
22 201 (10.14%) MS Excel
23 190 (9.58%) Cisco
24 186 (9.38%) HTML
25 182 (9.18%) SQL Server
26 179 (9.03%) Oracle
27 175 (8.83%) Data Centre
28 173 (8.72%) JavaScript
29 172 (8.67%) ITIL Certification

ITSM
Top Related IT Skills by Category

For the 6 months to 12 February 2016, IT jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 97 (4.89%) MS Exchange
2 77 (3.88%) SharePoint
3 50 (2.52%) Exchange Server 2010
4 47 (2.37%) IIS
5 32 (1.61%) Skype for Business
6 24 (1.21%) Exchange Server 2013
7 16 (0.81%) CMS
7 16 (0.81%) SharePoint 2010
8 11 (0.55%) Apache
8 11 (0.55%) Blackberry Enterprise Server
9 10 (0.50%) Exchange Server 2007
10 7 (0.35%) GlassFish
10 7 (0.35%) Oracle Workflow
11 6 (0.30%) Confluence
11 6 (0.30%) Jadu
11 6 (0.30%) Tomcat
11 6 (0.30%) WebSphere
11 6 (0.30%) WordPress
12 4 (0.20%) IBM Notes
13 3 (0.15%) BizTalk Server
Applications
1 204 (10.29%) MS Office
2 201 (10.14%) MS Excel
3 51 (2.57%) MS PowerPoint
4 30 (1.51%) MS Visio
5 15 (0.76%) MS Project
6 5 (0.25%) Spreadsheet
7 4 (0.20%) Windchill
8 2 (0.10%) InfoPath
9 1 (0.050%) Adobe Creative Suite
Business Applications
1 227 (11.45%) Remedy ITSM
2 17 (0.86%) assyst
2 17 (0.86%) Dynamics CRM
3 12 (0.61%) SAP Oil and Gas
4 8 (0.40%) Oracle Financials
4 8 (0.40%) Remedy AR System
4 8 (0.40%) SAP ERP
5 7 (0.35%) SAP SRM
6 4 (0.20%) Sage 50
7 3 (0.15%) Oracle Payroll
8 2 (0.10%) BusinessWorks
8 2 (0.10%) Oracle 11i
8 2 (0.10%) SAP CCM
8 2 (0.10%) SAP CRM
9 1 (0.050%) Dynamics AX
9 1 (0.050%) Dynamics GP
9 1 (0.050%) HFM
9 1 (0.050%) Hyperion Enterprise
9 1 (0.050%) Hyperion Planning
9 1 (0.050%) Oracle ERP
Cloud Services
1 96 (4.84%) SaaS
2 40 (2.02%) Office 365
3 26 (1.31%) Microsoft Azure
4 22 (1.11%) PaaS
5 21 (1.06%) Cloud Computing
6 18 (0.91%) Amazon AWS
7 9 (0.45%) IaaS
8 1 (0.050%) GitHub
8 1 (0.050%) IBM SmartCloud
8 1 (0.050%) OpenShift
8 1 (0.050%) SuccessFactors
Communications & Networking
1 137 (6.91%) Firewall
2 125 (6.30%) LAN
3 103 (5.19%) WAN
4 78 (3.93%) TCP/IP
5 68 (3.43%) SAN
5 68 (3.43%) VPN
6 56 (2.82%) DNS
7 50 (2.52%) VoIP
8 37 (1.87%) MPLS
9 36 (1.82%) Wi-Fi
10 34 (1.71%) BGP
11 30 (1.51%) EIGRP
12 28 (1.41%) Network Security
12 28 (1.41%) WLAN
13 27 (1.36%) OSPF
13 27 (1.36%) Wireless
14 24 (1.21%) Internet
15 21 (1.06%) SSL
16 20 (1.01%) Cisco Nexus
16 20 (1.01%) LDAP
Database & Business Intelligence
1 182 (9.18%) SQL Server
2 60 (3.03%) MySQL
3 57 (2.87%) Relational Database
4 49 (2.47%) Big Data
5 36 (1.82%) Oracle Database
5 36 (1.82%) Oracle Reports
6 35 (1.77%) MongoDB
7 33 (1.66%) Data Warehouse
8 30 (1.51%) Crystal Reports
8 30 (1.51%) SQL Server Reporting Services
9 24 (1.21%) BusinessObjects
10 21 (1.06%) Apache Cassandra
10 21 (1.06%) GIS
11 19 (0.96%) SQL Server Integration Services
12 15 (0.76%) Data Mining
12 15 (0.76%) SQL Server 2008
13 14 (0.71%) MS Access
14 12 (0.61%) DB2
15 10 (0.50%) Oracle Database 10g
16 9 (0.45%) RDBMS
Development Applications
1 20 (1.01%) Subversion
2 19 (0.96%) Jenkins
2 19 (0.96%) Maven
3 18 (0.91%) Git (software)
3 18 (0.91%) Sonatype Nexus
4 11 (0.55%) Team Foundation Server
5 8 (0.40%) JIRA
5 8 (0.40%) Visual Studio
6 7 (0.35%) JUnit
6 7 (0.35%) NetBeans
6 7 (0.35%) NUnit
7 6 (0.30%) ERwin
7 6 (0.30%) Hudson
8 2 (0.10%) TeamCity
9 1 (0.050%) HP UFT
9 1 (0.050%) LoadRunner
9 1 (0.050%) MSI
9 1 (0.050%) Oracle Forms
9 1 (0.050%) PowerBuilder
9 1 (0.050%) VSS/SourceSafe
General
1 429 (21.63%) Finance
2 116 (5.85%) Banking
3 103 (5.19%) Telecoms
4 79 (3.98%) Marketing
5 75 (3.78%) Manufacturing
6 67 (3.38%) Retail
7 62 (3.13%) Law
8 29 (1.46%) Investment Banking
9 27 (1.36%) Back Office
10 22 (1.11%) Legal
11 20 (1.01%) Front Office
12 18 (0.91%) German Language
13 17 (0.86%) Pharmaceutical
14 15 (0.76%) Games
15 14 (0.71%) Welsh Language
16 12 (0.61%) Electronics
17 11 (0.55%) Aerospace
17 11 (0.55%) Local Government
18 10 (0.50%) Billing
19 8 (0.40%) Publishing
Job Titles
1 338 (17.04%) Analyst
2 282 (14.22%) Service Manager
3 188 (9.48%) Consultant
4 147 (7.41%) Service Analyst
5 138 (6.96%) IT Manager
6 118 (5.95%) Services Delivery Manager
7 114 (5.75%) Delivery Manager
8 101 (5.09%) IT Services Manager
9 92 (4.64%) Support Analyst
10 90 (4.54%) Service Desk Analyst
11 86 (4.34%) Support Engineer
12 84 (4.24%) Administrator
13 81 (4.08%) ITIL Manager
14 79 (3.98%) Architect
14 79 (3.98%) Developer
15 71 (3.58%) ITSM Consultant
16 69 (3.48%) IT Analyst
17 67 (3.38%) Applications Support
18 61 (3.08%) Technical Consultant
19 59 (2.98%) IT Support
Libraries, Frameworks & Software Standards
1 186 (9.38%) HTML
2 153 (7.72%) Web Services
3 149 (7.51%) XML
4 112 (5.65%) .NET
5 102 (5.14%) CSS
6 38 (1.92%) .NET Framework
6 38 (1.92%) Middleware
7 35 (1.77%) ASP.NET
8 29 (1.46%) JSON
9 28 (1.41%) HTML5
10 20 (1.01%) AngularJS
10 20 (1.01%) XSLT
11 13 (0.66%) Flash
11 13 (0.66%) XSL
12 12 (0.61%) Entity Framework
12 12 (0.61%) SOAP
13 11 (0.55%) WPF
13 11 (0.55%) XML Schema
14 10 (0.50%) jQuery
14 10 (0.50%) Silverlight
Miscellaneous
1 327 (16.49%) Analytical Skills
2 243 (12.25%) Management Information System
3 175 (8.83%) Data Centre
4 96 (4.84%) CMDB
5 52 (2.62%) Computer Science
6 40 (2.02%) Performance Metrics
6 40 (2.02%) Statistics
7 36 (1.82%) Enterprise Software
8 33 (1.66%) Life Science
9 27 (1.36%) Smart Meter
10 24 (1.21%) Private Cloud
11 22 (1.11%) Blackberry
11 22 (1.11%) PMI
12 21 (1.06%) Client/Server
13 19 (0.96%) Replication
13 19 (0.96%) User Experience
14 15 (0.76%) Fat Client
14 15 (0.76%) Thin Client
14 15 (0.76%) Video Conferencing
15 12 (0.61%) N-Tier
Operating Systems
1 407 (20.52%) Windows
2 164 (8.27%) Linux
3 118 (5.95%) Windows Server
4 87 (4.39%) Windows Server 2008
5 86 (4.34%) Unix
6 63 (3.18%) Windows Server 2012
7 54 (2.72%) Windows 7
8 46 (2.32%) Windows Server 2003
9 37 (1.87%) Windows 8
10 26 (1.31%) Android
10 26 (1.31%) CentOS
10 26 (1.31%) Red Hat Enterprise Linux
11 25 (1.26%) Windows XP
12 23 (1.16%) Solaris
13 18 (0.91%) Apple iOS
14 16 (0.81%) Mac OS X
15 14 (0.71%) AIX
15 14 (0.71%) HPUX
16 10 (0.50%) MVS
17 4 (0.20%) SUSE
Processes & Methodologies
1 1465 (73.88%) ITIL
2 1434 (72.31%) Service Management
3 448 (22.59%) Service Delivery
4 308 (15.53%) Project Management
5 303 (15.28%) Change Management
6 248 (12.51%) ITIL V3
7 225 (11.35%) Incident Management
8 224 (11.30%) PRINCE2
9 207 (10.44%) Problem Management
10 149 (7.51%) Continuous Improvement
11 138 (6.96%) Agile Software Development
12 113 (5.70%) Stakeholder Management
13 109 (5.50%) Configuration Management
14 107 (5.40%) Line Management
15 106 (5.35%) Asset Management
16 90 (4.54%) Process Improvement
17 89 (4.49%) Performance Management
17 89 (4.49%) Supplier Management
18 87 (4.39%) Workflow
19 86 (4.34%) Release Management
Programming Languages
1 226 (11.40%) SQL
2 173 (8.72%) JavaScript
3 85 (4.29%) C#
4 61 (3.08%) Java
5 45 (2.27%) PowerShell
6 44 (2.22%) Perl
7 36 (1.82%) C
8 32 (1.61%) T-SQL
9 30 (1.51%) Python
10 22 (1.11%) VB
11 21 (1.06%) Bash Shell
12 19 (0.96%) PL/SQL
13 18 (0.91%) VB.NET
14 15 (0.76%) PHP
14 15 (0.76%) VBScript
15 12 (0.61%) Shell Script
16 10 (0.50%) C++
17 8 (0.40%) XPath
18 7 (0.35%) Groovy
18 7 (0.35%) XQuery
Qualifications
1 284 (14.32%) Degree
2 172 (8.67%) ITIL Certification
3 96 (4.84%) Microsoft Certification
4 88 (4.44%) Security Cleared
5 75 (3.78%) SC Cleared
6 61 (3.08%) Cisco Certification
7 55 (2.77%) ISEB
8 51 (2.57%) MCSE
9 44 (2.22%) CCNA
9 44 (2.22%) MCP
10 38 (1.92%) Six Sigma Green Belt
11 37 (1.87%) ITIL Foundation Certificate
12 35 (1.77%) CCNP
13 32 (1.61%) MCSA
14 27 (1.36%) CISSP
14 27 (1.36%) PMI Certification
15 20 (1.01%) A+ Certification
16 18 (0.91%) CCIE
17 17 (0.86%) PRINCE2 Certification
18 15 (0.76%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 287 (14.47%) SLA
2 61 (3.08%) QA
3 55 (2.77%) COBIT
4 37 (1.87%) ISO/IEC 27001
5 26 (1.31%) ISO 9001
5 26 (1.31%) ISO/IEC 20000
6 18 (0.91%) PMBOK
7 12 (0.61%) Data Quality
8 7 (0.35%) RosettaNet
8 7 (0.35%) SAS 70
9 6 (0.30%) Sarbanes-Oxley
10 5 (0.25%) PCI DSS
11 4 (0.20%) ISO27002
12 2 (0.10%) ISO 9000
12 2 (0.10%) ISO22301
12 2 (0.10%) P3O
13 1 (0.050%) GPG13
13 1 (0.050%) SNOMED CT
System Software
1 234 (11.80%) Active Directory
2 124 (6.25%) VMware Infrastructure
3 32 (1.61%) XenApp
4 26 (1.31%) vSphere
5 19 (0.96%) Hyper-V
6 15 (0.76%) Terminal Services
6 15 (0.76%) VMware ESX
7 11 (0.55%) Microsoft App-V
7 11 (0.55%) XenDesktop
8 9 (0.45%) vCloud
9 8 (0.40%) Firmware
10 7 (0.35%) NFS
11 4 (0.20%) BitLocker
11 4 (0.20%) Docker
11 4 (0.20%) Veritas Cluster Server
11 4 (0.20%) XenServer
12 2 (0.10%) Microsoft Virtual Server
12 2 (0.10%) Oracle RAC
13 1 (0.050%) Citrix Presentation Server
13 1 (0.050%) VMware Server
Systems Management
1 86 (4.34%) SCCM
2 31 (1.56%) SCOM
3 12 (0.61%) HP SiteScope
4 11 (0.55%) vRealize
5 10 (0.50%) Tivoli
6 9 (0.45%) Cisco CUCM
6 9 (0.45%) Nagios
7 8 (0.40%) Cisco IPCC
7 8 (0.40%) Cisco UCCE
7 8 (0.40%) ITRS Geneos
7 8 (0.40%) WSUS
8 7 (0.35%) Norton AntiVirus
8 7 (0.35%) Opsview
8 7 (0.35%) Oracle Enterprise Manager
8 7 (0.35%) Unicenter
8 7 (0.35%) ZABBIX
9 6 (0.30%) Control-M
9 6 (0.30%) Systems Management Server (SMS)
10 4 (0.20%) AirWatch
10 4 (0.20%) HP NNM
Vendors
1 428 (21.58%) Microsoft
2 247 (12.46%) ServiceNow
3 227 (11.45%) Remedy
4 190 (9.58%) Cisco
5 179 (9.03%) Oracle
6 161 (8.12%) VMware
7 129 (6.51%) HP
8 119 (6.00%) Citrix
9 114 (5.75%) BMC
10 59 (2.98%) Juniper
10 59 (2.98%) Red Hat
11 56 (2.82%) SAP
12 49 (2.47%) IBM
13 45 (2.27%) Dell
13 45 (2.27%) NetApp
14 41 (2.07%) LANDesk
15 37 (1.87%) EMC
16 31 (1.56%) CheckPoint
16 31 (1.56%) SolarWinds
17 29 (1.46%) CA
London
ARC IT Recruitment Ltd
Salary: £50000 Per Annum
Posted: 13 hours ago
Surrey
Salt
Salary: £40000 - £55000 per annum + Additional benefits
Posted: 14 hours ago
Surrey
ARC IT Recruitment Ltd
Salary: £22000 - £28500 Per Annum
Posted: 14 hours ago
Surrey
ARC IT Recruitment Ltd
Salary: £45000 - £50000 Per Annum + benefits and Bonus
Posted: 14 hours ago
Reading, Berkshire
83Zero
Salary: From £28,000 to £35,000 per annum
Posted: 15 hours ago
Reading, Berkshire
Daisy Group
Salary: £30,000 per annum plus 20% shift allowance
Posted: 16 hours ago
Enfield, Middlesex
Daisy Group
Salary: From £20,000 to £25,000 per annum
Posted: 16 hours ago
Halifax, West Yorkshire
FT Select
Salary: Up to £25,000 per annum plus benefits
Posted: 17 hours ago
Surrey
Parham Consulting
Salary: Up to £55,000 per annum plus 10% bonus, shares and good benefits
Posted: 19 hours ago
Birmingham, West Midlands (County)
Solicitors Regulation Authority
Salary: From £35,373 to £41,000 per annum
Posted: 19 hours ago
Southampton, Hampshire
People Source Consulting
Salary: £45000 - £55000 per annum + Benefits
Posted: 19 hours ago
City, London
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 21 hours ago
Southampton, Hampshire
Connectus
Salary: £45000 - £48500 per annum
Posted: 22 hours ago
Maidenhead, Berkshire
Earth Stream Global
Salary: Package + Bonus
Posted: Yesterday
City, London
Pro-Quest Resourcing Ltd
Salary: £30000 - £70000 Per Annum £30-70K +
Posted: Yesterday
London
Harrington Starr
Salary: £40000 - £50000 per annum + bonus, benefits + training
Posted: Yesterday
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £40000 - £55000 per annum + 5K bonus + 6K Car allowance
Posted: Yesterday
UK
Global Technology Solutions Ltd
Salary: £50000 - £55000 per annum + Car allowance + OTE + Benefits
Posted: Yesterday
Hatfield, Hertfordshire
ComputaCenter
Salary: Competitive
Posted: Yesterday
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £27000 - £38000 per annum + Benefits
Posted: Yesterday
City, London
Lawrence Harvey Enterprise
Salary: £55000.00 - £56000 per annum + Excellent benefits and bonus
Posted: Yesterday
London
Lorien Resourcing
Salary: MARKET RATE
Posted: Yesterday
Coventry, West Midlands (County)
Ampersand Consulting
Salary: £40000 - £50000 per annum + Car Allowance
Posted: 2 days ago
South East London
Pro-Quest Resourcing Ltd
Salary: £50000 - £100000 Per Annum + Bonus + Healthcare + 5 weeks Hols + Bank
Posted: 2 days ago
South East London
Pro-Quest Resourcing Ltd
Salary: £35000 - £60000 Per Annum + Bonus + Healthcare + 5 weeks Hols + Bank h
Posted: 2 days ago
Coventry, West Midlands (County)
Candour Solutions
Salary: Excellent plus benefits
Posted: 2 days ago
City, London
Schroders plc
Posted: 2 days ago
City, London
IT Lab
Salary: Excellent Benefits + More
Posted: 2 days ago
Surrey
AAP3
Salary: £60000 - £65000.00 per annum + bonus + bens
Posted: 2 days ago
Rugby, Warwickshire
Ashdown IT
Salary: £50000 - £65000 per annum + Benefits
Posted: 2 days ago