The table below looks at the statistics for ITSM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 340 343 449
Rank change year-on-year
+3 +106
Permanent jobs citing ITSM 883 917 566
As % of all permanent IT jobs located in the UK 0.80% 0.76% 0.50%
As % of the Processes & Methodologies category 0.96% 0.93% 0.63%
Number of salaries quoted 675 752 436
Average salary £47,500 £50,000 £48,500
Average salary % change year-on-year
-5.00% +3.09%
90% offered a salary of more than £28,200 £30,000 £27,500
10% offered a salary of more than £70,000 £72,500 £70,000
UK excluding London average salary £44,500 £50,000 £47,500
% change year-on-year
-11.00% +5.26%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92045 98475 89909
As % of all permanent IT jobs located in the UK 83.20% 82.01% 80.07%
Number of salaries quoted 74373 79144 73784
Average salary £50,000 £47,500 £46,000
Average salary % change year-on-year
+5.26% +3.26%
90% offered a salary of more than £32,000 £30,919 £30,000
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 24 April 2015 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -9 794 £47,500 -5.00% 103
London -25 301 £55,000 +10.00% 36
South East -9 210 £40,000 -27.27% 28
City of London +25 83 £55,250 +13.91% 12
Berkshire +18 80 £50,000 -9.09% 9
South West -25 74 £37,500 -25.37% 13
Surrey +9 55 £37,500 -19.35% 7
North West +28 44 £50,000 +29.87% 2
Wiltshire +24 43 £35,000 -22.22% 8
Yorkshire +5 43 £42,500 -5.55% 4
East of England +10 42 £50,000 -2.43% 11
West Yorkshire +14 36 £42,500 -5.55% 1
West Midlands -9 36 £50,000 -4.76% 4
East Midlands +23 31 £34,500 -15.55% 2
Leeds +16 31 £45,000 -5.26% 1
Swindon +12 31 £33,750 -25.00% 8
Hampshire +6 28 £51,000 +14.60% 2
Reading +2 27 £33,000 -34.00% 1
Scotland +20 24 £40,000 +23.07% 4
Birmingham -6 22 £55,000 +2.32% 2
Guildford +28 20 £24,750 -17.50% 2
West Sussex -10 18 £31,625 -55.76% 2
Bracknell -1 16 £65,000 +18.18%
Northamptonshire +7 15 £20,500 -40.57%
Bristol -9 15 £55,000 +7.84% 4
Cumbria - 15 £100,000 -
Wales -6 14 £46,250 +39.09% 1
Essex -18 14 £50,000 -4.76% 1
Edinburgh +13 13 £40,000 +33.33% 2
Hertfordshire 0 13 £50,000 +88.67% 7

ITSM
Top 30 Related IT Skills

For the 6 months to 24 April 2015, IT jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1157 (74.21%) ITIL
1 1157 (74.21%) Service Management
2 434 (27.84%) Microsoft
3 402 (25.79%) Windows
4 335 (21.49%) Service Delivery
5 283 (18.15%) Project Management
6 275 (17.64%) Finance
7 272 (17.45%) Degree
8 262 (16.81%) Analytical Skills
9 231 (14.82%) SLA
10 213 (13.66%) Active Directory
11 210 (13.47%) MS Office
12 200 (12.83%) PRINCE2
13 198 (12.70%) MS Excel
14 194 (12.44%) Management Information System
15 188 (12.06%) Incident Management
16 186 (11.93%) Security Cleared
16 186 (11.93%) SQL Server
17 185 (11.87%) Change Management
18 181 (11.61%) Remedy
18 181 (11.61%) Remedy ITSM
19 180 (11.55%) VMware
20 177 (11.35%) SQL
21 172 (11.03%) ITIL Certification
22 152 (9.75%) Problem Management
23 146 (9.36%) SC Cleared
24 142 (9.11%) VMware Infrastructure
25 130 (8.34%) Citrix
26 121 (7.76%) Continuous Improvement
27 117 (7.50%) Agile Software Development

ITSM
Top Related IT Skills by Category

For the 6 months to 24 April 2015, IT jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 115 (7.38%) SharePoint
2 101 (6.48%) MS Exchange
3 49 (3.14%) Lync
4 35 (2.25%) Exchange Server 2010
4 35 (2.25%) IIS
5 33 (2.12%) Exchange Server 2013
6 24 (1.54%) Blackberry Enterprise Server
7 23 (1.48%) WebSphere
8 20 (1.28%) Exchange Server 2007
9 17 (1.09%) SharePoint 2010
9 17 (1.09%) Apache
10 16 (1.03%) Tomcat
10 16 (1.03%) IBM Notes
11 15 (0.96%) JBoss
12 10 (0.64%) BizTalk Server
13 8 (0.51%) GroupWise
13 8 (0.51%) SharePoint Server
14 4 (0.26%) Exchange Server 2000
14 4 (0.26%) WebLogic
14 4 (0.26%) CMS
Applications
1 210 (13.47%) MS Office
2 198 (12.70%) MS Excel
3 54 (3.46%) MS PowerPoint
4 28 (1.80%) MS Visio
5 15 (0.96%) MS Project
6 2 (0.13%) SPSS
6 2 (0.13%) Acrobat
6 2 (0.13%) Spreadsheet
7 1 (0.064%) Adobe Creative Suite
7 1 (0.064%) Adobe Captivate
Business Applications
1 181 (11.61%) Remedy ITSM
2 28 (1.80%) assyst
3 13 (0.83%) SAP SRM
4 10 (0.64%) Agresso
5 9 (0.58%) Summit
6 5 (0.32%) SAP PM
6 5 (0.32%) Dynamics CRM
6 5 (0.32%) Maximo
6 5 (0.32%) Remedy AR System
7 4 (0.26%) Primavera
7 4 (0.26%) SAP CRM
8 3 (0.19%) Movex
8 3 (0.19%) Infor M3
9 2 (0.13%) SAP ERP
9 2 (0.13%) Dynamics AX
9 2 (0.13%) SAP CCM
10 1 (0.064%) FLEXCUBE
10 1 (0.064%) RMDS
10 1 (0.064%) SAP CO
10 1 (0.064%) Oracle 11i
Cloud Services
1 79 (5.07%) SaaS
2 33 (2.12%) Office 365
3 14 (0.90%) Cloud Computing
4 13 (0.83%) Amazon AWS
5 10 (0.64%) PaaS
6 7 (0.45%) Microsoft Azure
7 6 (0.38%) Google Cloud Platform
8 4 (0.26%) Google Drive
9 2 (0.13%) Google Apps
10 1 (0.064%) IaaS
10 1 (0.064%) Force.com
10 1 (0.064%) Mimecast
Communications & Networking
1 95 (6.09%) VPN
2 94 (6.03%) Firewall
3 86 (5.52%) TCP/IP
4 67 (4.30%) LAN
5 62 (3.98%) WAN
6 50 (3.21%) DNS
7 47 (3.01%) SSL
8 43 (2.76%) MPLS
9 38 (2.44%) Internet
10 36 (2.31%) SAN
11 33 (2.12%) LDAP
12 30 (1.92%) VoIP
12 30 (1.92%) DHCP
13 27 (1.73%) BGP
14 26 (1.67%) FTP
15 24 (1.54%) Cisco ASA
16 22 (1.41%) EIGRP
16 22 (1.41%) OSPF
17 19 (1.22%) HTTP
18 16 (1.03%) Ethernet
Database & Business Intelligence
1 186 (11.93%) SQL Server
2 30 (1.92%) MySQL
3 28 (1.80%) Relational Database
4 26 (1.67%) SQL Server Reporting Services
5 25 (1.60%) Oracle Database
6 17 (1.09%) SQL Server 2008
7 16 (1.03%) Data Mining
8 14 (0.90%) Data Warehouse
9 13 (0.83%) SQL Server Integration Services
10 12 (0.77%) Oracle Database 11g
11 11 (0.71%) Big Data
11 11 (0.71%) RDBMS
12 10 (0.64%) VLDB
12 10 (0.64%) SQL Anywhere
12 10 (0.64%) MS Access
12 10 (0.64%) Sybase ASA
12 10 (0.64%) QlikView
13 8 (0.51%) SQL Server 2012
14 5 (0.32%) SQL Server Analysis Services
14 5 (0.32%) Oracle BI EE
Development Applications
1 13 (0.83%) Visual Studio
2 9 (0.58%) Team Foundation Server
3 5 (0.32%) Jenkins
3 5 (0.32%) LoadRunner
4 4 (0.26%) MSI
4 4 (0.26%) JIRA
4 4 (0.26%) Selenium
5 3 (0.19%) Git (software)
5 3 (0.19%) SonarQube
5 3 (0.19%) Subversion
5 3 (0.19%) JUnit
6 2 (0.13%) Eclipse
6 2 (0.13%) VSS/SourceSafe
6 2 (0.13%) InstallShield
6 2 (0.13%) WinDbg
6 2 (0.13%) Hudson
7 1 (0.064%) Artifactory
7 1 (0.064%) Rational DOORS
7 1 (0.064%) Talend Open Studio
7 1 (0.064%) WebDriver
General
1 275 (17.64%) Finance
2 60 (3.85%) Law
3 52 (3.34%) Telecoms
4 49 (3.14%) Banking
5 43 (2.76%) German Language
6 38 (2.44%) Marketing
6 38 (2.44%) Retail
6 38 (2.44%) Manufacturing
7 36 (2.31%) Advertising
8 32 (2.05%) Legal
9 28 (1.80%) Back Office
10 17 (1.09%) Front Office
11 16 (1.03%) Games
12 15 (0.96%) French Language
12 15 (0.96%) Billing
13 14 (0.90%) Spanish Language
13 14 (0.90%) Publishing
14 10 (0.64%) Military
14 10 (0.64%) Investment Banking
15 9 (0.58%) Electronics
Job Titles
1 296 (18.99%) Analyst
2 246 (15.78%) Service Manager
3 128 (8.21%) Consultant
4 105 (6.74%) Delivery Manager
5 96 (6.16%) Service Analyst
6 94 (6.03%) Services Delivery Manager
7 84 (5.39%) Developer
8 75 (4.81%) Architect
8 75 (4.81%) Transition Manager
9 63 (4.04%) Technical Consultant
10 60 (3.85%) Service Desk Analyst
11 59 (3.78%) Support Analyst
12 55 (3.53%) Project Manager
13 47 (3.01%) IT Services Manager
14 46 (2.95%) ITSM Consultant
15 45 (2.89%) Sales Executive
16 43 (2.76%) Business Analyst
17 41 (2.63%) Support Engineer
17 41 (2.63%) Team Leader
18 35 (2.25%) Applications Support
Libraries, Frameworks & Software Standards
1 86 (5.52%) Web Services
2 84 (5.39%) .NET
3 75 (4.81%) XML
4 68 (4.36%) HTML
5 49 (3.14%) CSS
6 44 (2.82%) ASP.NET
7 35 (2.25%) SOAP
8 23 (1.48%) Ajax
9 21 (1.35%) Middleware
10 19 (1.22%) CGI
10 19 (1.22%) jQuery
11 18 (1.15%) COM
12 16 (1.03%) EDIFACT
12 16 (1.03%) JSON
13 15 (0.96%) Java EE
14 12 (0.77%) REST
14 12 (0.77%) XSLT
15 11 (0.71%) JDBC
15 11 (0.71%) JSP
15 11 (0.71%) SAML
Miscellaneous
1 262 (16.81%) Analytical Skills
2 194 (12.44%) Management Information System
3 82 (5.26%) CMDB
4 61 (3.91%) Computer Science
5 47 (3.01%) Blackberry
6 34 (2.18%) Life Science
7 31 (1.99%) Enterprise Software
8 27 (1.73%) GIS
9 24 (1.54%) Client/Server
9 24 (1.54%) PMI
10 21 (1.35%) Thin Client
10 21 (1.35%) Fat Client
10 21 (1.35%) Video Conferencing
11 18 (1.15%) iPad
12 17 (1.09%) NHS
13 16 (1.03%) Performance Metrics
14 14 (0.90%) Mobile App
15 13 (0.83%) iPhone
15 13 (0.83%) Statistics
16 10 (0.64%) User Experience
Operating Systems
1 402 (25.79%) Windows
2 108 (6.93%) Linux
3 104 (6.67%) Windows Server 2008
4 97 (6.22%) Windows 7
5 73 (4.68%) UNIX
6 63 (4.04%) Windows Server 2012
7 40 (2.57%) Windows Server 2003
8 36 (2.31%) Windows XP
8 36 (2.31%) Windows 8
9 29 (1.86%) Apple iOS
9 29 (1.86%) Red Hat Enterprise Linux
10 23 (1.48%) Android
11 17 (1.09%) Solaris
12 8 (0.51%) NetWare
13 7 (0.45%) AIX
13 7 (0.45%) Debian
14 6 (0.38%) SUSE
15 5 (0.32%) Ubuntu
15 5 (0.32%) Windows Vista
15 5 (0.32%) Mac OS X
Processes & Methodologies
1 1157 (74.21%) ITIL
1 1157 (74.21%) Service Management
2 335 (21.49%) Service Delivery
3 283 (18.15%) Project Management
4 200 (12.83%) PRINCE2
5 188 (12.06%) Incident Management
6 185 (11.87%) Change Management
7 152 (9.75%) Problem Management
8 121 (7.76%) Continuous Improvement
9 117 (7.50%) Agile Software Development
10 102 (6.54%) Business Analysis
11 91 (5.84%) ITIL V3
12 90 (5.77%) Stakeholder Management
13 76 (4.87%) Release Management
14 72 (4.62%) Business Development
15 69 (4.43%) Disaster Recovery
16 68 (4.36%) Configuration Management
17 63 (4.04%) Risk Management
18 61 (3.91%) Business Continuity
19 60 (3.85%) CRM
Programming Languages
1 177 (11.35%) SQL
2 76 (4.87%) C#
3 73 (4.68%) Java
4 71 (4.55%) C
5 68 (4.36%) JavaScript
6 29 (1.86%) PowerShell
7 27 (1.73%) Shell Script
8 21 (1.35%) T-SQL
9 20 (1.28%) VB
10 17 (1.09%) Perl
10 17 (1.09%) PL/SQL
11 13 (0.83%) C++
11 13 (0.83%) VBA
12 11 (0.71%) XQuery
12 11 (0.71%) XPath
13 10 (0.64%) PHP
14 8 (0.51%) Python
15 6 (0.38%) Fortran
16 4 (0.26%) VBScript
17 2 (0.13%) MATLAB
Qualifications
1 272 (17.45%) Degree
2 186 (11.93%) Security Cleared
3 172 (11.03%) ITIL Certification
4 146 (9.36%) SC Cleared
5 62 (3.98%) ITIL Foundation Certificate
6 61 (3.91%) Microsoft Certification
7 48 (3.08%) ISEB
8 40 (2.57%) MCSE
9 38 (2.44%) MCP
10 35 (2.25%) Cisco Certification
11 30 (1.92%) PMI Certification
12 29 (1.86%) CCNA
13 28 (1.80%) DV Cleared
14 23 (1.48%) CISSP
15 19 (1.22%) CCNP
16 17 (1.09%) CISM
17 14 (0.90%) PRINCE2 Practitioner
18 13 (0.83%) PRINCE2 Certification
18 13 (0.83%) MCSA
19 10 (0.64%) CNE
Quality Assurance & Compliance
1 231 (14.82%) SLA
2 46 (2.95%) QA
3 31 (1.99%) ISO/IEC 27001
4 26 (1.67%) Sarbanes-Oxley
5 23 (1.48%) COBIT
6 14 (0.90%) PCI DSS
7 11 (0.71%) ISO 9001
7 11 (0.71%) RosettaNet
8 8 (0.51%) ISO/IEC 20000
9 2 (0.13%) PMBOK
10 1 (0.064%) BS15000
10 1 (0.064%) GAMP
10 1 (0.064%) ISO 9000
System Software
1 213 (13.66%) Active Directory
2 142 (9.11%) VMware Infrastructure
3 52 (3.34%) XenApp
4 36 (2.31%) Terminal Services
5 31 (1.99%) XenDesktop
6 26 (1.67%) Hyper-V
7 21 (1.35%) Microsoft App-V
8 17 (1.09%) VMware Workstation
9 16 (1.03%) vCloud
10 13 (0.83%) Xen
11 11 (0.71%) vSphere
12 10 (0.64%) VMware ESXi
13 7 (0.45%) Samba
13 7 (0.45%) VMware ESX
14 6 (0.38%) NLBS
15 3 (0.19%) Varnish
16 2 (0.13%) Sendmail
16 2 (0.13%) Terminal Server
17 1 (0.064%) NFS
17 1 (0.064%) Firmware
Systems Management
1 110 (7.06%) SCCM
2 39 (2.50%) SCOM
3 20 (1.28%) HP UCMDB
4 14 (0.90%) SCOrch
5 13 (0.83%) WSUS
6 12 (0.77%) Tivoli
6 12 (0.77%) Nagios
7 10 (0.64%) HP Quality Center
8 9 (0.58%) Norton AntiVirus
8 9 (0.58%) Opsview
9 8 (0.51%) Tivoli Storage Manager
10 7 (0.45%) Unicenter
10 7 (0.45%) ServiceCenter
11 6 (0.38%) Systems Management Server (SMS)
11 6 (0.38%) DameWare
12 5 (0.32%) OpenView
12 5 (0.32%) Puppet
12 5 (0.32%) Cisco CUCM
13 4 (0.26%) Opscode Chef
14 3 (0.19%) CA LISA
Vendors
1 434 (27.84%) Microsoft
2 181 (11.61%) Remedy
3 180 (11.55%) VMware
4 130 (8.34%) Citrix
5 117 (7.50%) Cisco
6 114 (7.31%) HP
7 110 (7.06%) ServiceNow
8 109 (6.99%) Oracle
9 101 (6.48%) BMC
10 49 (3.14%) Computacenter
11 42 (2.69%) Dell
12 40 (2.57%) NetApp
13 39 (2.50%) SAP
13 39 (2.50%) Red Hat
14 38 (2.44%) IBM
14 38 (2.44%) EMC
15 25 (1.60%) Avaya
15 25 (1.60%) FrontRange
15 25 (1.60%) LANDesk
16 23 (1.48%) CA
City, London
Total Recruitment Specialists Limited / TRG / Total recruitment group
Salary: £55000 - £65000 Per Annum Benefits
Posted: 6 hours ago
Bristol, Somerset
PwC
Salary: Competitive + Benefits
Posted: 9 hours ago
West Sussex
ARC IT Recruitment Ltd
Salary: £40000 - £45000 Per Annum
Posted: 2 days ago
Huntingdon, Cambridgeshire
Senitor Associates
Salary: £35000 - £44000 per annum + Benefits
Posted: 2 days ago
Hayes, Middlesex
Brightred Resourcing Limited
Salary: From £60,000 to £65,000 per annum plus bonus & bens
Posted: 2 days ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £45000 - £49000 per annum + Bonus,car allowance & Benefits
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: 2 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £50000 - £57000 per annum
Posted: 2 days ago
London
Personnel IT
Salary: £38000.00 - £42000.00 per annum + benefits
Posted: 2 days ago
London
The One Group
Salary: Market related
Posted: 2 days ago
Leicestershire
Rullion IT Plus
Posted: 2 days ago
London
Personnel IT
Salary: £38000.00 - £42000.00 per annum + benefits
Posted: 2 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £52000 - £58000 per annum
Posted: 2 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £55000 - £60000 per annum
Posted: 2 days ago
London
LA International
Salary: £48500 - £57000 per annum + Benefits
Posted: 2 days ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £35000 - £45000 per annum + Competitive Benefits Package
Posted: 2 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: comprehensive benefits scheme
Posted: 2 days ago
Guildford, Surrey
set2recruit
Salary: From £25,000 to £35,000 per annum + bonus + benefits
Posted: 2 days ago
London
Etech Partners
Salary: To £55K + Bens
Posted: 3 days ago
Glasgow, Lanarkshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £26000.00 per annum
Posted: 3 days ago