The table below looks at the statistics for ITSM skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 6 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
6 Dec 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 302 332 455
Rank change year-on-year
+30 +123
Permanent jobs citing ITSM 930 974 671
As % of all permanent IT jobs located in the UK 1.01% 0.92% 0.59%
As % of the Processes & Methodologies category 1.15% 1.05% 0.69%
Number of salaries quoted 752 788 562
Median salary £46,000 £45,000 £42,500
Median salary % change year-on-year
+2.22% +5.88%
90% offered a salary of more than £29,000 £23,033 £24,800
10% offered a salary of more than £70,000 £70,000 £67,900
UK excluding London median salary £45,000 £42,500 £38,000
% change year-on-year
+5.88% +11.84%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
80857 93075 97015
As % of all permanent IT jobs located in the UK 88.10% 87.55% 85.70%
Number of salaries quoted 66648 76857 79740
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,500 £31,000
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend

The demand trend of job ads citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 6 December 2016 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 6 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +42 880 £45,000 - 74
London +64 334 £50,000 - 34
South East +27 219 £45,000 +5.88% 17
East of England +40 95 £47,500 - 5
Surrey +19 88 £42,500 +13.33% 5
North West +14 71 £44,000 +8.64% 3
Essex +51 58 £50,000 - 2
South West +3 53 £44,000 -9.74% 5
Berkshire +27 48 £51,250 +0.49% 5
West Midlands -45 44 £40,000 +2.56% 2
Manchester -3 37 £49,250 +21.60% 2
East Midlands +6 35 £40,000 +21.72% 1
Hampshire +6 34 £47,500 -5.00% 5
Chelmsford - 34 £37,000 - 2
Yorkshire +16 29 £35,000 +2.56% 4
Bristol +26 27 £44,000 -7.36% 1
Birmingham -21 23 £37,500 -26.82% 1
West Yorkshire +26 22 £37,500 +9.48% 4
City of London +6 22 £50,000 -9.09% 9
Merseyside +1 22 £44,000 - 1
Wales +1 22 £40,000 +6.66% 2
Liverpool -11 22 £44,000 - 1
Northamptonshire +8 21 £40,000 +90.47%
Egham +27 16 £65,000 +18.18%
Oxfordshire +24 16 £39,250 -39.61% 1
Woking -3 16 £40,500 -10.00% 2
South Wales +1 15 £40,000 +6.66% 1
Hertfordshire -3 15 £53,000 +0.95% 2
West Sussex +35 14 £50,000 +5.26%
Maidenhead +13 13 £75,000 +66.66% 2

ITSM
Top 30 Related IT Skills

For the 6 months to 6 December 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITSM.

1 1350 (72.70%) ITIL
2 1288 (69.36%) Service Management
3 428 (23.05%) Microsoft
4 409 (22.02%) Finance
5 400 (21.54%) Service Delivery
6 335 (18.04%) Windows
7 289 (15.56%) Agile Software Development
8 285 (15.35%) ITIL V3
9 280 (15.08%) SLA
10 279 (15.02%) MS Excel
11 263 (14.16%) ServiceNow
12 255 (13.73%) Active Directory
13 252 (13.57%) Degree
14 239 (12.87%) Incident Management
15 228 (12.28%) Project Management
16 210 (11.31%) Data Centre
17 201 (10.82%) Service Design
17 201 (10.82%) PRINCE2
17 201 (10.82%) Change Management
17 201 (10.82%) Problem Management
18 200 (10.77%) MS Office
19 198 (10.66%) Stakeholder Management
20 179 (9.64%) Linux
20 179 (9.64%) Analytical Skills
21 169 (9.10%) Remedy
22 167 (8.99%) Remedy ITSM
23 164 (8.83%) ITIL Certification
24 160 (8.62%) Oracle
25 151 (8.13%) Continuous Improvement
26 150 (8.08%) SQL

ITSM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 95 (5.12%) MS Exchange
2 80 (4.31%) SharePoint
3 53 (2.85%) Exchange Server 2010
4 29 (1.56%) CMS
5 27 (1.45%) Apache
5 27 (1.45%) Skype for Business
6 25 (1.35%) Tomcat
7 19 (1.02%) SharePoint 2010
8 17 (0.92%) Blackberry Enterprise Server
8 17 (0.92%) IIS
9 15 (0.81%) Exchange Server 2007
10 13 (0.70%) Confluence
11 10 (0.54%) Oracle SOA Suite
12 9 (0.48%) nginx
12 9 (0.48%) OpenStack
12 9 (0.48%) SharePoint 2013
13 7 (0.38%) IBM Notes
14 5 (0.27%) WebLogic
14 5 (0.27%) WebSphere
15 4 (0.22%) JBoss
Applications
1 279 (15.02%) MS Excel
2 200 (10.77%) MS Office
3 105 (5.65%) MS PowerPoint
4 25 (1.35%) MS Visio
5 12 (0.65%) MS Project
6 7 (0.38%) SOLIDWORKS
7 5 (0.27%) AutoCAD
7 5 (0.27%) Spreadsheet
8 4 (0.22%) Adobe Creative Suite
8 4 (0.22%) Final Cut Pro
9 2 (0.11%) Siemens NX
10 1 (0.054%) InfoPath
Business Applications
1 167 (8.99%) Remedy ITSM
2 22 (1.18%) Remedy AR System
3 19 (1.02%) SAP Oil and Gas
4 14 (0.75%) assyst
5 9 (0.48%) Oracle EBS
6 8 (0.43%) Oracle Financials
7 7 (0.38%) Oracle Applications
8 6 (0.32%) Dynamics CRM
9 4 (0.22%) Oracle Assets
9 4 (0.22%) Oracle Payables
10 3 (0.16%) HFM
10 3 (0.16%) Hyperion Enterprise
10 3 (0.16%) Hyperion Planning
10 3 (0.16%) Unit4 Business World
11 2 (0.11%) Dynamics AX
11 2 (0.11%) Eloqua
11 2 (0.11%) Oracle EBS R12
11 2 (0.11%) Oracle ERP
11 2 (0.11%) SAP ERP
11 2 (0.11%) Teamcenter
Cloud Services
1 76 (4.09%) Office 365
2 67 (3.61%) PaaS
3 64 (3.45%) SaaS
4 60 (3.23%) IaaS
5 51 (2.75%) Microsoft Azure
6 40 (2.15%) Cloud Computing
7 37 (1.99%) Amazon AWS
8 12 (0.65%) Slack
9 7 (0.38%) iTunes
10 5 (0.27%) Yammer
11 3 (0.16%) Azure Active Directory
11 3 (0.16%) Bluemix
11 3 (0.16%) G Suite
11 3 (0.16%) Google Drive
11 3 (0.16%) IBM Cloud
12 2 (0.11%) Data Lake Analytics
13 1 (0.054%) Force.com
13 1 (0.054%) OneDrive
Communications & Networking
1 127 (6.84%) DNS
2 105 (5.65%) Firewall
3 85 (4.58%) WAN
4 77 (4.15%) Internet
4 77 (4.15%) LAN
5 73 (3.93%) DHCP
6 68 (3.66%) VPN
7 63 (3.39%) TCP/IP
8 60 (3.23%) Network Security
9 51 (2.75%) SAN
10 41 (2.21%) SMS
11 39 (2.10%) Wireless
12 32 (1.72%) VLAN
13 30 (1.62%) BGP
13 30 (1.62%) WLAN
14 27 (1.45%) Converged Networks
14 27 (1.45%) Intrusion Detection
14 27 (1.45%) Structured Cabling
14 27 (1.45%) VoIP
15 26 (1.40%) OSPF
Database & Business Intelligence
1 101 (5.44%) SQL Server
2 37 (1.99%) Data Warehouse
2 37 (1.99%) MySQL
3 33 (1.78%) Relational Database
4 30 (1.62%) SQL Server Integration Services
5 29 (1.56%) QlikView
5 29 (1.56%) SQL Server Reporting Services
6 28 (1.51%) BusinessObjects
7 26 (1.40%) Oracle Database
8 20 (1.08%) Big Data
9 19 (1.02%) PostgreSQL
10 17 (0.92%) MongoDB
11 16 (0.86%) Hadoop
12 15 (0.81%) Oracle Database 12c
12 15 (0.81%) SQL Server 2008
13 14 (0.75%) Power BI
13 14 (0.75%) SAP HANA
14 10 (0.54%) NoSQL
14 10 (0.54%) SQL Server 2016
14 10 (0.54%) SQL Server Analysis Services
Development Applications
1 32 (1.72%) JIRA
2 19 (1.02%) Team Foundation Server
3 17 (0.92%) Visual Studio
4 16 (0.86%) Git (software)
5 7 (0.38%) Jenkins
5 7 (0.38%) Talend Open Studio
6 4 (0.22%) Eclipse
7 3 (0.16%) Cucumber
7 3 (0.16%) eggPlant
7 3 (0.16%) Oracle Forms
7 3 (0.16%) Rational DOORS
7 3 (0.16%) Robot Framework
7 3 (0.16%) Subversion
8 2 (0.11%) Ant
9 1 (0.054%) InstallShield
9 1 (0.054%) MSI
9 1 (0.054%) WinDbg
General
1 409 (22.02%) Finance
2 74 (3.98%) Telecoms
3 58 (3.12%) Marketing
4 57 (3.07%) Retail
5 52 (2.80%) Banking
6 45 (2.42%) Law
7 40 (2.15%) Billing
8 36 (1.94%) Manufacturing
9 19 (1.02%) Legal
10 14 (0.75%) Advertising
11 13 (0.70%) Publishing
12 12 (0.65%) Back Office
13 11 (0.59%) Investment Banking
14 8 (0.43%) Electronics
15 5 (0.27%) Aerospace
15 5 (0.27%) French Language
16 4 (0.22%) Front Office
16 4 (0.22%) General Ledger
16 4 (0.22%) German Language
16 4 (0.22%) Pharmaceutical
Job Titles
1 352 (18.96%) Analyst
2 268 (14.43%) Service Manager
3 174 (9.37%) Consultant
4 154 (8.29%) IT Manager
5 134 (7.22%) Delivery Manager
6 130 (7.00%) Service Analyst
7 125 (6.73%) Services Delivery Manager
8 124 (6.68%) Developer
9 119 (6.41%) Support Analyst
10 93 (5.01%) IT Services Manager
11 85 (4.58%) Architect
12 78 (4.20%) Service Desk Analyst
13 70 (3.77%) IT Support
14 63 (3.39%) Administrator
15 62 (3.34%) Support Engineer
16 59 (3.18%) ITIL Manager
17 56 (3.02%) 2nd Line Support
18 55 (2.96%) Management Consultant
19 52 (2.80%) ITSM Consultant
19 52 (2.80%) Service Management Consultant
Libraries, Frameworks & Software Standards
1 96 (5.17%) HTML
2 94 (5.06%) Web Services
3 93 (5.01%) XML
4 72 (3.88%) CSS
5 56 (3.02%) .NET
6 41 (2.21%) Flash
7 30 (1.62%) SOAP
8 27 (1.45%) Ajax
9 25 (1.35%) Middleware
10 18 (0.97%) LAMP
10 18 (0.97%) REST
10 18 (0.97%) Software Packaging
11 17 (0.92%) AngularJS
12 12 (0.65%) SAP Fiori
12 12 (0.65%) SAPUI5
12 12 (0.65%) Twitter Bootstrap
13 11 (0.59%) ASP.NET
13 11 (0.59%) LAPP Stack
14 9 (0.48%) .NET Framework
14 9 (0.48%) EDIFACT
Miscellaneous
1 210 (11.31%) Data Centre
2 179 (9.64%) Analytical Skills
3 129 (6.95%) Management Information System
4 88 (4.74%) CMDB
5 79 (4.25%) NHS
6 71 (3.82%) Statistics
6 71 (3.82%) Video Conferencing
7 60 (3.23%) Computer Science
8 57 (3.07%) BYOD
9 48 (2.58%) Blackberry
10 33 (1.78%) User Experience
10 33 (1.78%) Virtual Team
11 31 (1.67%) Enterprise Software
12 28 (1.51%) Mathematics
13 27 (1.45%) Driving Licence
14 20 (1.08%) Data Protection Act
15 18 (0.97%) Mobile Computing
16 16 (0.86%) Physics
17 13 (0.70%) Data Integration
18 12 (0.65%) Fat Client
Operating Systems
1 335 (18.04%) Windows
2 179 (9.64%) Linux
3 107 (5.76%) Windows Server
4 77 (4.15%) Windows Server 2008
5 73 (3.93%) Windows 7
6 72 (3.88%) Unix
7 57 (3.07%) Windows Server 2012
8 49 (2.64%) Solaris
9 43 (2.32%) Windows Server 2003
10 37 (1.99%) OpenVMS
10 37 (1.99%) Windows 8
11 35 (1.88%) CentOS
12 30 (1.62%) Android
13 24 (1.29%) Windows Mobile
14 23 (1.24%) Windows 10
15 22 (1.18%) Mac OS X
15 22 (1.18%) Windows 2000
16 21 (1.13%) Red Hat Enterprise Linux
17 16 (0.86%) Apple iOS
17 16 (0.86%) Windows XP
Processes & Methodologies
1 1350 (72.70%) ITIL
2 1288 (69.36%) Service Management
3 400 (21.54%) Service Delivery
4 289 (15.56%) Agile Software Development
5 285 (15.35%) ITIL V3
6 239 (12.87%) Incident Management
7 228 (12.28%) Project Management
8 201 (10.82%) Change Management
8 201 (10.82%) PRINCE2
8 201 (10.82%) Problem Management
8 201 (10.82%) Service Design
9 198 (10.66%) Stakeholder Management
10 151 (8.13%) Continuous Improvement
11 129 (6.95%) Performance Management
12 125 (6.73%) Asset Management
12 125 (6.73%) Data Protection
13 118 (6.35%) Programme Management
14 106 (5.71%) Mentoring
15 96 (5.17%) Workflow
16 84 (4.52%) Configuration Management
Programming Languages
1 150 (8.08%) SQL
2 97 (5.22%) JavaScript
3 73 (3.93%) Java
4 59 (3.18%) Perl
5 57 (3.07%) C#
6 50 (2.69%) PowerShell
7 48 (2.58%) Python
8 46 (2.48%) C
9 29 (1.56%) PHP
10 23 (1.24%) Ruby
11 16 (0.86%) PL/SQL
11 16 (0.86%) Shell Script
12 15 (0.81%) VB
13 7 (0.38%) ABAP
13 7 (0.38%) C++
13 7 (0.38%) T-SQL
13 7 (0.38%) XPath
14 5 (0.27%) Scala
15 4 (0.22%) Bash Shell
15 4 (0.22%) VB.NET
Qualifications
1 252 (13.57%) Degree
2 164 (8.83%) ITIL Certification
3 134 (7.22%) Security Cleared
4 104 (5.60%) Cisco Certification
5 86 (4.63%) CCNA
6 79 (4.25%) SC Cleared
7 71 (3.82%) Microsoft Certification
8 57 (3.07%) MCP
9 55 (2.96%) ISEB
10 46 (2.48%) ITIL Foundation Certificate
11 35 (1.88%) PRINCE2 Certification
12 32 (1.72%) DV Cleared
13 29 (1.56%) MCSE
14 25 (1.35%) CCNP
15 18 (0.97%) MCITP
15 18 (0.97%) PMP
16 17 (0.92%) RHCA
17 15 (0.81%) CISSP
17 15 (0.81%) JNCIA
18 14 (0.75%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 280 (15.08%) SLA
2 53 (2.85%) QA
3 46 (2.48%) COBIT
4 33 (1.78%) ISO/IEC 27001
5 15 (0.81%) PCI DSS
6 13 (0.70%) ISO 9001
6 13 (0.70%) ISO/IEC 17799
7 11 (0.59%) WCAG
8 10 (0.54%) Data Quality
9 7 (0.38%) Sarbanes-Oxley
10 6 (0.32%) ISO22301
11 4 (0.22%) Government Security Classifications
11 4 (0.22%) Solvency II
12 3 (0.16%) BS7799
12 3 (0.16%) ISO/IEC 20000
13 2 (0.11%) SEPA
14 1 (0.054%) GAMP
14 1 (0.054%) ISO/IEC 12207
14 1 (0.054%) ISO19770
14 1 (0.054%) RMADS
System Software
1 255 (13.73%) Active Directory
2 121 (6.52%) VMware Infrastructure
3 29 (1.56%) Hyper-V
4 23 (1.24%) vSphere
5 18 (0.97%) XenApp
6 13 (0.70%) XenDesktop
7 10 (0.54%) Virtual Desktop
7 10 (0.54%) VMware ESXi
8 8 (0.43%) Microsoft App-V
8 8 (0.43%) VMware ESX
9 6 (0.32%) ProxySG
10 5 (0.27%) BlackBerry Internet Service
10 5 (0.27%) Docker
10 5 (0.27%) Virtual Machines
11 4 (0.22%) Terminal Server
12 3 (0.16%) Firmware
12 3 (0.16%) XenServer
13 2 (0.11%) BitLocker
13 2 (0.11%) Terminal Services
13 2 (0.11%) Virtual Servers
Systems Management
1 92 (4.95%) SCCM
2 35 (1.88%) SCOM
3 31 (1.67%) AirWatch
4 16 (0.86%) Control-M
4 16 (0.86%) HP Quality Center
5 14 (0.75%) Nagios
5 14 (0.75%) NetBackup
6 10 (0.54%) Puppet
7 9 (0.48%) Microsoft Intune
8 8 (0.43%) Opscode Chef
9 7 (0.38%) Casper Suite
9 7 (0.38%) vRealize
9 7 (0.38%) ZABBIX
10 6 (0.32%) Backup Exec
10 6 (0.32%) WSUS
11 4 (0.22%) CA Spectrum
11 4 (0.22%) Cisco CUCM
11 4 (0.22%) Norton AntiVirus
12 3 (0.16%) Cisco Prime
12 3 (0.16%) Opsview
Vendors
1 428 (23.05%) Microsoft
2 263 (14.16%) ServiceNow
3 169 (9.10%) Remedy
4 160 (8.62%) Oracle
5 150 (8.08%) VMware
6 120 (6.46%) Cisco
7 96 (5.17%) HP
8 86 (4.63%) BMC
9 69 (3.72%) SAP
10 63 (3.39%) Juniper
11 60 (3.23%) Citrix
12 56 (3.02%) NetApp
13 49 (2.64%) Red Hat
14 48 (2.58%) Cadence
15 42 (2.26%) Dell
16 32 (1.72%) SolarWinds
17 29 (1.56%) IBM
17 29 (1.56%) Palo Alto
18 28 (1.51%) 3PAR
19 26 (1.40%) Apple
Chelmsford, Essex
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 3 hours ago
London
EXCELerate
Salary: From £60,000 to £80,000 per annum Plus Bonus and Corporate Benefits
Posted: 3 hours ago
Darlington, County Durham
Harvey Nash plc
Salary: £30000 - £35000 per annum
Posted: 2 hours ago
West London
Opus Resourcing Ltd
Salary: £40000 - £58500 per annum + 10% bonus and benefits
Posted: 1 hour ago
Chelmsford, Essex
Eames Consulting
Salary: £60000 - £66000 per annum + bonus + benefits (car allowance)
Posted: Yesterday
London
E-Frontiers
Salary: Up to £26,000 per annum
Posted: 19 hours ago
Gloucester, Gloucestershire
EDFE
Salary: £52,002 per annum
Posted: Yesterday
Croydon, Surrey
Experis Ltd
Salary: £52969.00 - £62239.00 per annum + pension + allowance + benefits
Posted: Yesterday
North West London
Peopleworks
Salary: From £50,000 to £55,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: 4 days ago
London
The One Group
Salary: £60k - 65k per year + Benefits
Posted: 3 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £25000 - £30000 per annum + benefits
Posted: 19 hours ago
Kent
Harvey Nash plc
Salary: £50000 - £70000 per annum + BENEFITS
Posted: 3 days ago
Leeds, West Yorkshire
Addleshaw Goddard
Posted: 4 days ago
London
First Point
Salary: £45000.00 - £55000.00 per annum + Bonus + Benefits
Posted: 3 days ago
Northumberland
Northern Recruitment Group
Salary: Up to £38,000 per annum
Posted: 4 days ago
Cambridge, Cambridgeshire
The One Group
Salary: £50k - 55k per year
Posted: 4 days ago
City, London
I3
Salary: £30000 - £400000 per annum + bonus + benefits
Posted: 3 days ago
Guildford, Surrey
ITSM Team
Salary: £55k to £60k + benefits
Posted: 4 days ago
Reading, Berkshire
Polar Recruitment
Salary: £28000 - £32000 per annum + Attractive package
Posted: 3 days ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £40000 - £48000 per annum + Competitive Benefits Package
Posted: Yesterday
Winchester, Hampshire
University of Worcester
Salary: From £25,298 to £33,943 per annum
Posted: 3 days ago
Central London / West End
Peopleworks
Salary: From £40,000 to £45,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: 4 days ago
Wembley, Middlesex
Michael Page International
Salary: £55000 - £65000 per annum + package
Posted: 5 days ago
London
Lorien Resourcing
Posted: 6 days ago
Woking, Surrey
Clearwater People Solutions
Salary: £28000 - £30000 Per Annum
Posted: 5 days ago
London
Burns Sheehan
Salary: £60000.00 per annum
Posted: 6 days ago
Liverpool, Merseyside
LA International
Salary: £33000 - £35000 per annum + BENEFITS
Posted: 6 days ago
Bristol, Avon
Executive Recruitment Services (ERS)
Posted: 6 days ago
Maidenhead, Berkshire
EXCELerate
Salary: Up to £48,000 per annum +Pension, healthcare, bonus
Posted: 3 days ago
Newbury, Berkshire
People Source Consulting
Salary: £20000 - £25000 per annum + 20% Shift Bonus + Benefits
Posted: 5 days ago