The table below looks at the statistics for ITSM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 31 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Mar 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 342 356 433
Rank change year-on-year
+14 +77
Permanent jobs citing ITSM 855 845 596
As % of all permanent IT jobs located in the UK 0.78% 0.74% 0.54%
As % of the Processes & Methodologies category 0.94% 0.90% 0.68%
Number of salaries quoted 664 689 453
Average salary £47,500 £49,500 £50,000
Average salary % change year-on-year
-4.04% -1.00%
90% offered a salary of more than £26,500 £28,000 £27,756
10% offered a salary of more than £70,000 £71,500 £75,000
UK excluding London average salary £45,000 £45,000 £47,500
% change year-on-year
- -5.26%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
91159 94353 87863
As % of all permanent IT jobs located in the UK 83.17% 82.31% 80.10%
Number of salaries quoted 73885 75668 72432
Average salary £50,000 £47,500 £45,000
Average salary % change year-on-year
+5.26% +5.55%
90% offered a salary of more than £32,000 £30,500 £30,000
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London average salary £43,507 £42,500 £40,000
% change year-on-year
+2.36% +6.25%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM within the UK.

ITSM Salary Trend in the UK

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM over the 3 months to 31 March 2015 within the UK.

ITSM Salary Histogram in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 31 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 772 £47,500 -5.00% 97
London -16 310 £55,000 +3.77% 35
South East -7 190 £40,000 -20.00% 30
Berkshire +26 72 £50,000 -4.76% 8
City of London +5 69 £50,000 +5.26% 10
South West -29 64 £32,500 -27.77% 6
Yorkshire +11 53 £45,000 +5.88% 4
Surrey -16 51 £37,500 -9.09% 4
West Yorkshire +20 48 £45,000 - 2
East of England +8 47 £50,000 +5.26% 5
Wiltshire +30 44 £32,500 -27.77% 4
Leeds +17 42 £45,000 -5.26% 1
North West +18 40 £50,000 +31.57% 7
Swindon +6 31 £32,500 -27.77% 3
West Midlands -3 31 £54,250 +8.50% 7
Scotland +32 28 £40,000 +33.33% 4
East Midlands +17 28 £34,948 -14.46%
Hampshire -1 28 £47,500 +15.15% 5
Reading -6 27 £29,000 -42.00% 2
Guildford +27 22 £24,875 -17.08% 1
Edinburgh +14 21 £40,000 +40.35%
Buckinghamshire -4 20 £32,500 -43.47% 6
Milton Keynes +11 16 £31,500 -38.53% 1
Birmingham -2 16 £55,000 +4.76% 1
Leicestershire +34 15 £45,000 -14.28%
Cumbria - 15 £100,000 - 2
Cambridgeshire +27 14 £34,000 -1.44% 1
Hertfordshire -1 14 £50,000 +81.81% 4
Wales -8 14 £45,000 +42.85% 1
Essex -9 13 £50,000 -4.76%

ITSM
Top 30 Related IT Skills

For the 6 months to 31 March 2015, IT jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1114 (74.07%) Service Management
2 1102 (73.27%) ITIL
3 419 (27.86%) Microsoft
4 404 (26.86%) Windows
5 319 (21.21%) Service Delivery
6 285 (18.95%) Finance
7 272 (18.09%) Analytical Skills
8 257 (17.09%) Project Management
9 247 (16.42%) Degree
10 235 (15.63%) SLA
11 214 (14.23%) Active Directory
12 213 (14.16%) MS Office
13 197 (13.10%) MS Excel
14 196 (13.03%) Remedy
14 196 (13.03%) Remedy ITSM
15 191 (12.70%) Management Information System
16 190 (12.63%) SQL
17 183 (12.17%) Security Cleared
18 182 (12.10%) SQL Server
18 182 (12.10%) PRINCE2
19 176 (11.70%) Change Management
20 172 (11.44%) VMware
21 171 (11.37%) Incident Management
22 157 (10.44%) ITIL Certification
23 153 (10.17%) SC Cleared
24 136 (9.04%) VMware Infrastructure
25 134 (8.91%) Problem Management
26 127 (8.44%) Citrix
27 122 (8.11%) BMC
28 119 (7.91%) Continuous Improvement

ITSM
Top Related IT Skills by Category

For the 6 months to 31 March 2015, IT jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 110 (7.31%) SharePoint
2 107 (7.11%) MS Exchange
3 43 (2.86%) Lync
4 37 (2.46%) Exchange Server 2010
5 33 (2.19%) Exchange Server 2013
6 32 (2.13%) IIS
7 28 (1.86%) Blackberry Enterprise Server
8 24 (1.60%) Exchange Server 2007
9 23 (1.53%) WebSphere
10 21 (1.40%) Apache
11 18 (1.20%) SharePoint 2010
12 15 (1.00%) JBoss
12 15 (1.00%) IBM Notes
13 14 (0.93%) Tomcat
14 9 (0.60%) BizTalk Server
15 8 (0.53%) GroupWise
15 8 (0.53%) SharePoint Server
16 5 (0.33%) Exchange Server 2003
16 5 (0.33%) CMS
16 5 (0.33%) Confluence
Applications
1 213 (14.16%) MS Office
2 197 (13.10%) MS Excel
3 51 (3.39%) MS PowerPoint
4 26 (1.73%) MS Visio
5 16 (1.06%) MS Project
6 3 (0.20%) Acrobat
6 3 (0.20%) Spreadsheet
7 2 (0.13%) SPSS
8 1 (0.066%) Adobe Captivate
8 1 (0.066%) Adobe Creative Suite
Business Applications
1 196 (13.03%) Remedy ITSM
2 27 (1.80%) assyst
3 13 (0.86%) SAP SRM
4 10 (0.66%) Agresso
5 9 (0.60%) Summit
6 7 (0.47%) Dynamics CRM
7 5 (0.33%) SAP PM
7 5 (0.33%) Remedy AR System
8 2 (0.13%) SAP IS-U
8 2 (0.13%) Dynamics AX
8 2 (0.13%) SAP CCM
8 2 (0.13%) SAP ERP
8 2 (0.13%) Maximo
8 2 (0.13%) SAP Oil and Gas
9 1 (0.066%) FLEXCUBE
9 1 (0.066%) RMDS
9 1 (0.066%) SAP CO
9 1 (0.066%) SAP FI
9 1 (0.066%) Oracle EBS
9 1 (0.066%) SAP FI/CO
Cloud Services
1 77 (5.12%) SaaS
2 28 (1.86%) Office 365
3 11 (0.73%) PaaS
4 10 (0.66%) Cloud Computing
5 3 (0.20%) Microsoft Azure
5 3 (0.20%) Amazon AWS
5 3 (0.20%) Google Apps
5 3 (0.20%) Google Cloud Platform
6 1 (0.066%) IaaS
6 1 (0.066%) Force.com
Communications & Networking
1 102 (6.78%) VPN
2 96 (6.38%) Firewall
3 90 (5.98%) TCP/IP
4 58 (3.86%) LAN
5 57 (3.79%) WAN
6 52 (3.46%) DNS
7 49 (3.26%) Internet
7 49 (3.26%) MPLS
8 46 (3.06%) SSL
9 35 (2.33%) SAN
10 33 (2.19%) DHCP
11 31 (2.06%) LDAP
12 30 (1.99%) VoIP
13 26 (1.73%) FTP
14 25 (1.66%) BGP
15 22 (1.46%) OSPF
16 21 (1.40%) EIGRP
16 21 (1.40%) VLAN
17 20 (1.33%) HTTP
18 18 (1.20%) Wireless
Database & Business Intelligence
1 182 (12.10%) SQL Server
2 37 (2.46%) Relational Database
3 25 (1.66%) MySQL
3 25 (1.66%) SQL Server Reporting Services
4 24 (1.60%) Oracle Database
5 21 (1.40%) Data Mining
6 19 (1.26%) Data Warehouse
7 15 (1.00%) SQL Server 2008
8 14 (0.93%) VLDB
9 11 (0.73%) RDBMS
9 11 (0.73%) Oracle Database 11g
10 10 (0.66%) MS Access
10 10 (0.66%) SQL Anywhere
10 10 (0.66%) Sybase ASA
11 7 (0.47%) QlikView
11 7 (0.47%) SQL Server Integration Services
12 6 (0.40%) SQL Server 2012
13 4 (0.27%) Oracle BI EE
13 4 (0.27%) Oracle Reports
13 4 (0.27%) DB2
Development Applications
1 13 (0.86%) Visual Studio
2 5 (0.33%) Team Foundation Server
3 4 (0.27%) Jenkins
3 4 (0.27%) LoadRunner
4 3 (0.20%) JUnit
4 3 (0.20%) JIRA
4 3 (0.20%) Selenium
5 2 (0.13%) MSI
5 2 (0.13%) Eclipse
5 2 (0.13%) Hudson
5 2 (0.13%) Git (software)
5 2 (0.13%) SonarQube
6 1 (0.066%) Artifactory
6 1 (0.066%) Selenium IDE
6 1 (0.066%) WebDriver
6 1 (0.066%) WinDbg
6 1 (0.066%) Rational DOORS
6 1 (0.066%) Toad
6 1 (0.066%) ClearQuest
6 1 (0.066%) Ant
General
1 285 (18.95%) Finance
2 60 (3.99%) Law
3 58 (3.86%) Telecoms
4 55 (3.66%) Banking
5 42 (2.79%) Retail
5 42 (2.79%) German Language
6 35 (2.33%) Marketing
7 33 (2.19%) Legal
8 29 (1.93%) Manufacturing
8 29 (1.93%) Advertising
9 28 (1.86%) Back Office
10 17 (1.13%) Games
11 16 (1.06%) French Language
12 15 (1.00%) Spanish Language
12 15 (1.00%) Front Office
13 14 (0.93%) Publishing
14 12 (0.80%) Investment Banking
15 11 (0.73%) Billing
16 10 (0.66%) Military
17 9 (0.60%) Electronics
Job Titles
1 282 (18.75%) Analyst
2 241 (16.02%) Service Manager
3 132 (8.78%) Consultant
4 106 (7.05%) Service Analyst
5 90 (5.98%) Delivery Manager
6 84 (5.59%) Services Delivery Manager
7 79 (5.25%) Developer
8 70 (4.65%) Service Desk Analyst
9 68 (4.52%) Transition Manager
10 63 (4.19%) Architect
11 57 (3.79%) Support Analyst
12 52 (3.46%) Technical Consultant
13 51 (3.39%) Project Manager
14 49 (3.26%) IT Services Manager
15 46 (3.06%) Support Engineer
16 44 (2.93%) Service Desk Manager
17 40 (2.66%) Team Leader
18 38 (2.53%) Sales Executive
18 38 (2.53%) Business Analyst
19 37 (2.46%) ITSM Consultant
Libraries, Frameworks & Software Standards
1 82 (5.45%) Web Services
2 80 (5.32%) XML
3 79 (5.25%) HTML
4 67 (4.45%) .NET
5 52 (3.46%) CSS
6 37 (2.46%) SOAP
7 32 (2.13%) ASP.NET
8 25 (1.66%) Ajax
9 18 (1.20%) CGI
10 17 (1.13%) Middleware
11 16 (1.06%) EDIFACT
11 16 (1.06%) JSON
12 15 (1.00%) Java EE
12 15 (1.00%) COM
12 15 (1.00%) REST
13 14 (0.93%) jQuery
14 12 (0.80%) XSLT
15 11 (0.73%) JDBC
15 11 (0.73%) JSP
15 11 (0.73%) SAML
Miscellaneous
1 272 (18.09%) Analytical Skills
2 191 (12.70%) Management Information System
3 75 (4.99%) CMDB
4 52 (3.46%) Blackberry
5 49 (3.26%) Computer Science
6 36 (2.39%) Enterprise Software
7 28 (1.86%) Life Science
8 26 (1.73%) PMI
9 24 (1.60%) iPad
10 23 (1.53%) GIS
11 20 (1.33%) Thin Client
11 20 (1.33%) Fat Client
12 18 (1.20%) Client/Server
13 16 (1.06%) NHS
13 16 (1.06%) Video Conferencing
13 16 (1.06%) Performance Metrics
14 14 (0.93%) iPhone
15 12 (0.80%) Statistics
16 10 (0.66%) Foreign Exchange (FX)
17 9 (0.60%) Mobile App
Operating Systems
1 404 (26.86%) Windows
2 109 (7.25%) Linux
3 106 (7.05%) Windows Server 2008
4 98 (6.52%) Windows 7
5 70 (4.65%) UNIX
6 57 (3.79%) Windows Server 2012
7 39 (2.59%) Windows XP
7 39 (2.59%) Windows Server 2003
8 38 (2.53%) Windows 8
9 30 (1.99%) Apple iOS
10 26 (1.73%) Red Hat Enterprise Linux
11 23 (1.53%) Android
12 14 (0.93%) Solaris
13 8 (0.53%) NetWare
14 7 (0.47%) Debian
15 6 (0.40%) SUSE
16 5 (0.33%) Windows Vista
16 5 (0.33%) Mac OS X
16 5 (0.33%) Mac OS
17 4 (0.27%) CentOS
Processes & Methodologies
1 1114 (74.07%) Service Management
2 1102 (73.27%) ITIL
3 319 (21.21%) Service Delivery
4 257 (17.09%) Project Management
5 182 (12.10%) PRINCE2
6 176 (11.70%) Change Management
7 171 (11.37%) Incident Management
8 134 (8.91%) Problem Management
9 119 (7.91%) Continuous Improvement
10 105 (6.98%) Business Analysis
11 103 (6.85%) Agile Software Development
12 90 (5.98%) Stakeholder Management
13 80 (5.32%) ITIL V3
14 65 (4.32%) Disaster Recovery
15 64 (4.26%) Business Continuity
16 62 (4.12%) Release Management
17 61 (4.06%) Business Development
18 57 (3.79%) Information Security
18 57 (3.79%) Configuration Management
19 56 (3.72%) Risk Management
Programming Languages
1 190 (12.63%) SQL
2 81 (5.39%) C
3 73 (4.85%) Java
4 67 (4.45%) JavaScript
5 59 (3.92%) C#
6 31 (2.06%) Shell Script
7 26 (1.73%) Perl
8 25 (1.66%) PowerShell
9 22 (1.46%) T-SQL
10 20 (1.33%) VB
11 17 (1.13%) PL/SQL
12 15 (1.00%) VBA
13 11 (0.73%) XQuery
13 11 (0.73%) XPath
14 10 (0.66%) C++
15 8 (0.53%) PHP
16 5 (0.33%) Python
17 3 (0.20%) Fortran
17 3 (0.20%) VBScript
18 2 (0.13%) AWK
Qualifications
1 247 (16.42%) Degree
2 183 (12.17%) Security Cleared
3 157 (10.44%) ITIL Certification
4 153 (10.17%) SC Cleared
5 68 (4.52%) ITIL Foundation Certificate
6 67 (4.45%) Microsoft Certification
7 43 (2.86%) MCP
8 41 (2.73%) ISEB
9 39 (2.59%) MCSE
10 37 (2.46%) Cisco Certification
11 34 (2.26%) PMI Certification
12 30 (1.99%) CCNA
13 23 (1.53%) DV Cleared
14 22 (1.46%) CCNP
15 20 (1.33%) CISSP
16 14 (0.93%) CISM
16 14 (0.93%) PRINCE2 Certification
16 14 (0.93%) PRINCE2 Practitioner
17 13 (0.86%) MCSA
18 11 (0.73%) A+ Certification
Quality Assurance & Compliance
1 235 (15.63%) SLA
2 42 (2.79%) QA
3 26 (1.73%) ISO/IEC 27001
4 21 (1.40%) Sarbanes-Oxley
5 18 (1.20%) ISO 9001
5 18 (1.20%) COBIT
6 14 (0.93%) PCI DSS
7 11 (0.73%) RosettaNet
8 6 (0.40%) ISO/IEC 20000
9 1 (0.066%) ISO 9000
9 1 (0.066%) BS15000
9 1 (0.066%) PMBOK
System Software
1 214 (14.23%) Active Directory
2 136 (9.04%) VMware Infrastructure
3 51 (3.39%) XenApp
4 39 (2.59%) Terminal Services
5 30 (1.99%) XenDesktop
6 27 (1.80%) Hyper-V
7 19 (1.26%) Microsoft App-V
8 17 (1.13%) VMware Workstation
9 16 (1.06%) vCloud
10 12 (0.80%) Xen
11 11 (0.73%) vSphere
12 10 (0.66%) VMware ESXi
13 7 (0.47%) Samba
14 6 (0.40%) VMware ESX
14 6 (0.40%) NLBS
15 2 (0.13%) Sendmail
15 2 (0.13%) Varnish
16 1 (0.066%) Veritas Cluster Server
16 1 (0.066%) Novell eDirectory
16 1 (0.066%) BlackBerry Internet Service
Systems Management
1 104 (6.91%) SCCM
2 36 (2.39%) SCOM
3 18 (1.20%) HP UCMDB
4 15 (1.00%) Nagios
5 14 (0.93%) Tivoli
5 14 (0.93%) SCOrch
6 12 (0.80%) Opsview
6 12 (0.80%) WSUS
7 10 (0.66%) HP Quality Center
8 9 (0.60%) Norton AntiVirus
9 8 (0.53%) Tivoli Storage Manager
10 7 (0.47%) Unicenter
11 6 (0.40%) DameWare
12 5 (0.33%) Systems Management Server (SMS)
12 5 (0.33%) OpenView
13 4 (0.27%) ServiceCenter
13 4 (0.27%) Cisco CUCM
14 3 (0.20%) Puppet
14 3 (0.20%) Red Hat Satellite
14 3 (0.20%) ZABBIX
Vendors
1 419 (27.86%) Microsoft
2 196 (13.03%) Remedy
3 172 (11.44%) VMware
4 127 (8.44%) Citrix
5 122 (8.11%) BMC
6 114 (7.58%) HP
7 112 (7.45%) ServiceNow
8 107 (7.11%) Cisco
9 102 (6.78%) Oracle
10 43 (2.86%) Computacenter
11 38 (2.53%) SAP
12 37 (2.46%) EMC
13 36 (2.39%) Red Hat
13 36 (2.39%) Dell
14 34 (2.26%) NetApp
14 34 (2.26%) IBM
15 28 (1.86%) FrontRange
16 26 (1.73%) CA
17 25 (1.66%) LANDesk
18 23 (1.53%) CheckPoint
Crawley, West Sussex
ARC IT Recruitment Ltd
Salary: £32000 Per Annum
Posted: 6 hours ago
City, London
Executive Recruitment Services (ERS)
Salary: £55000 - £60000 per annum
Posted: 7 hours ago
City, London
Executive Recruitment Services (ERS)
Salary: £70000 - £80000 per annum
Posted: 7 hours ago
Hounslow, Middlesex
Ashdown IT
Salary: £55000 - £65000 per annum + Benefits
Posted: 8 hours ago
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Salary: Negotiable depending on experience
Posted: 8 hours ago
Berkshire
Global Technology Solutions Ltd
Salary: £30000 per annum + £1,200 DV allowance
Posted: 10 hours ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £30000 - £37500 per annum + ben
Posted: 11 hours ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £45000 - £49000 per annum + Bonus,car allowance & Benefits
Posted: 11 hours ago
Hatfield, Hertfordshire
ComputaCenter
Salary: comprehensive benefits scheme
Posted: Yesterday
Newbury, Berkshire
Go Partnership.
Salary: From £23,000 to £26,000 per annum + Benefits
Posted: Yesterday
London
Global Technology Solutions Ltd
Salary: £65000 - £80000 per annum + ben+ training
Posted: Yesterday
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £23000 - £25000 per annum + basic+ ote £35k+ben
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £23000 - £25000 per annum + basic+ ote £35k+ben
Posted: Yesterday
York, North Yorkshire
Ioko
Salary: £Competitive basic, plus great benefits
Posted: Yesterday
West Midlands
Nigel Frank International Ltd
Salary: £45000 - £55000 per annum + Car Allowance and Bonus Package
Posted: Yesterday
London
Stott & May
Salary: £35000 - £50000 Per Annum
Posted: Yesterday
West Sussex
ARC IT Recruitment Ltd
Salary: £40000 - £45000 Per Annum
Posted: 4 days ago
Birmingham, West Midlands (County)
Global Technology Solutions Ltd
Salary: £60000 - £65000 per annum + Car Allowance
Posted: 4 days ago
UK
Global Technology Solutions Ltd
Salary: £40000 - £80000 per annum + benefits
Posted: 4 days ago
Gatwick, West Sussex
Evermore Global
Salary: From £40,000 to £45,000 per annum + benefits
Posted: 4 days ago