The statistics below represent IT jobs advertised across the Wales region that had IT Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 September 2016 with a comparison to same period over 2 years.

3 months to
24 Sep 2016
Same period 2015 Same period 2014
IT Support
Rank 77 100 94
Rank change year-on-year
+23 -6
Permanent jobs requiring an IT Support 27 8 7
As % of all permanent IT jobs located in Wales 2.09% 0.55% 0.54%
As % of the Job Titles category 2.18% 0.56% 0.55%
Number of salaries quoted 27 8 4
Median salary £22,500 £21,000 £18,500
Median salary % change year-on-year
+7.14% +13.51%
90% offered a salary of more than £18,000 £17,300 £18,000
10% offered a salary of more than £30,000 £39,200 £22,150
UK excluding London median salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
IT Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1236 1419 1274
As % of all permanent IT jobs located in Wales 95.74% 98.13% 98.38%
Number of salaries quoted 1070 1215 1070
Median salary £37,500 £35,000 £35,000
Median salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,500 £22,500 £22,500
10% offered a salary of more than £50,000 £47,500 £50,000
UK excluding London median salary £42,250 £40,000 £40,000
% change year-on-year
+5.62% -

IT Support
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region that featured IT Support in the job title.

IT Support Jobs Demand Trend in Wales

IT Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the Wales region.

IT Support Salary Trend in Wales

IT Support
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing IT Support across the Wales region over the 3 months to 24 September 2016.

IT Support Salary Histogram in Wales

IT Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the Wales region over the 3 months to 24 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +30 27 £22,500 -16.66%
IT Support
UK

IT Support Skill Set
Top 30 Related IT Skills in Wales

For the 6 months to 24 September 2016, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring IT Support in the job title.

1 42 (80.77%) Windows
2 36 (69.23%) Active Directory
3 35 (67.31%) Windows Server
4 32 (61.54%) Microsoft
5 21 (40.38%) ITIL
6 18 (34.62%) SLA
7 17 (32.69%) MS Office
8 16 (30.77%) Firewall
8 16 (30.77%) Office 365
9 15 (28.85%) MS Exchange
10 14 (26.92%) VMware
11 13 (25.00%) SQL
11 13 (25.00%) Cisco
12 12 (23.08%) Degree
12 12 (23.08%) Windows Server 2012
13 11 (21.15%) Service Management
14 10 (19.23%) Internet
14 10 (19.23%) DNS
14 10 (19.23%) Windows 7
15 9 (17.31%) Incident Management
15 9 (17.31%) Linux
16 8 (15.38%) MS Excel
16 8 (15.38%) Mac OS X
16 8 (15.38%) Sage
16 8 (15.38%) Windows Server 2008
16 8 (15.38%) NAS
17 7 (13.46%) Logistics
17 7 (13.46%) ITIL Certification
17 7 (13.46%) Advertising
18 6 (11.54%) VPN

IT Support Skill Set
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (28.85%) MS Exchange
2 4 (7.69%) SAS
3 3 (5.77%) SharePoint
Applications
1 17 (32.69%) MS Office
2 8 (15.38%) MS Excel
3 2 (3.85%) MS PowerPoint
Cloud Services
1 16 (30.77%) Office 365
Communications & Networking
1 16 (30.77%) Firewall
2 10 (19.23%) DNS
2 10 (19.23%) Internet
3 8 (15.38%) NAS
4 6 (11.54%) VPN
5 5 (9.62%) VLAN
6 4 (7.69%) LAN
6 4 (7.69%) WAN
7 3 (5.77%) FTP
8 2 (3.85%) DHCP
8 2 (3.85%) VoIP
9 1 (1.92%) TCP/IP
Database & Business Intelligence
1 5 (9.62%) SQL Server
2 4 (7.69%) Crystal Reports
General
1 7 (13.46%) Advertising
2 5 (9.62%) Finance
2 5 (9.62%) Manufacturing
3 3 (5.77%) Back Office
3 3 (5.77%) Retail
Libraries, Frameworks & Software Standards
1 2 (3.85%) .NET
Miscellaneous
1 3 (5.77%) Computer Science
2 2 (3.85%) Analytical Skills
2 2 (3.85%) AS400
2 2 (3.85%) iSeries
2 2 (3.85%) Smartphone
3 1 (1.92%) Management Information System
3 1 (1.92%) Visualisation
Operating Systems
1 42 (80.77%) Windows
2 35 (67.31%) Windows Server
3 12 (23.08%) Windows Server 2012
4 10 (19.23%) Windows 7
5 9 (17.31%) Linux
6 8 (15.38%) Mac OS X
6 8 (15.38%) Windows Server 2008
7 5 (9.62%) Windows 8
8 2 (3.85%) Windows 10
9 1 (1.92%) Unix
9 1 (1.92%) Windows Server 2003
Processes & Methodologies
1 21 (40.38%) ITIL
2 11 (21.15%) Service Management
3 9 (17.31%) Incident Management
4 7 (13.46%) Logistics
5 5 (9.62%) ERP
6 4 (7.69%) Data Analysis
6 4 (7.69%) Data Security
6 4 (7.69%) Resource Management
7 3 (5.77%) Change Management
8 1 (1.92%) Email Management
8 1 (1.92%) Project Management
8 1 (1.92%) Stakeholder Management
8 1 (1.92%) Time Management
Programming Languages
1 13 (25.00%) SQL
2 2 (3.85%) VB
3 1 (1.92%) C#
3 1 (1.92%) PowerShell
3 1 (1.92%) VB.NET
Qualifications
1 12 (23.08%) Degree
2 7 (13.46%) ITIL Certification
3 5 (9.62%) CCNA
3 5 (9.62%) Cisco Certification
4 4 (7.69%) BPSS Clearance
5 3 (5.77%) ITIL Foundation Certificate
6 2 (3.85%) Microsoft Certification
7 1 (1.92%) A+ Certification
7 1 (1.92%) MCDST
Quality Assurance & Compliance
1 18 (34.62%) SLA
System Software
1 36 (69.23%) Active Directory
2 6 (11.54%) VMware Infrastructure
3 4 (7.69%) Hyper-V
4 1 (1.92%) vSphere
Systems Management
1 1 (1.92%) SCCM
Vendors
1 32 (61.54%) Microsoft
2 14 (26.92%) VMware
3 13 (25.00%) Cisco
4 8 (15.38%) Sage
5 5 (9.62%) Citrix
6 4 (7.69%) Dell
7 2 (3.85%) IBM
8 1 (1.92%) Avaya
8 1 (1.92%) JD Edwards