The table below looks at the statistics for the IT Support role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
IT Support
Rank 93 101 93
Rank change year-on-year
+8 -8
Permanent jobs requiring an IT Support 10 3 3
As % of all permanent IT jobs located in Wales 0.79% 0.22% 0.26%
As % of the Job Titles category 0.82% 0.22% 0.27%
Number of salaries quoted 8 3 3
Average salary £21,000 £32,500 £22,000
Average salary % change year-on-year
-35.38% +47.72%
90% offered a salary of more than £18,000 £24,500 £20,000
10% offered a salary of more than £25,000 £34,500 £22,400
UK excluding London average salary £25,000 £23,000 £25,000
% change year-on-year
+8.69% -8.00%
IT Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1222 1344 1131
As % of all permanent IT jobs located in Wales 96.91% 96.69% 97.42%
Number of salaries quoted 1005 1202 1038
Average salary £35,000 £35,000 £36,000
Average salary % change year-on-year
- -2.77%
90% offered a salary of more than £22,500 £25,000 £24,500
10% offered a salary of more than £50,000 £47,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in Wales

IT Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the Wales region.

IT Support Salary Trend in Wales

IT Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the Wales region over the 3 months to 22 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +12 8 £22,750 -30.00% 3
West Wales - 2 £19,000 - 2
IT Support
UK

IT Support
Top 30 Related IT Skills in Wales

For the 6 months to 22 October 2014, IT jobs across the Wales region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 14 (66.67%) Windows
2 12 (57.14%) Microsoft
3 9 (42.86%) Active Directory
4 7 (33.33%) Cisco
4 7 (33.33%) VMware
5 6 (28.57%) MS Office
6 5 (23.81%) Citrix
6 5 (23.81%) MS Exchange
6 5 (23.81%) Windows Server 2012
7 4 (19.05%) LAN
7 4 (19.05%) WAN
7 4 (19.05%) TCP/IP
7 4 (19.05%) Firewall
8 3 (14.29%) VMware Infrastructure
8 3 (14.29%) Windows Server 2008
8 3 (14.29%) Hyper-V
8 3 (14.29%) ITIL
8 3 (14.29%) SQL
8 3 (14.29%) Cisco Certification
8 3 (14.29%) CCNA
8 3 (14.29%) Internet
8 3 (14.29%) Manufacturing
8 3 (14.29%) Lync
9 2 (9.52%) Exchange Server 2003
9 2 (9.52%) Video Conferencing
9 2 (9.52%) Network Management
9 2 (9.52%) Office 365
9 2 (9.52%) Exchange Server 2013
9 2 (9.52%) Line Management
9 2 (9.52%) Juniper

IT Support
Top Related IT Skills in Wales by Category

For the 6 months to 22 October 2014, IT jobs across the Wales region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (23.81%) MS Exchange
2 3 (14.29%) Lync
3 2 (9.52%) Exchange Server 2003
3 2 (9.52%) Exchange Server 2013
4 1 (4.76%) SharePoint
Applications
1 6 (28.57%) MS Office
2 2 (9.52%) MS Excel
Cloud Services
1 2 (9.52%) Office 365
Communications & Networking
1 4 (19.05%) LAN
1 4 (19.05%) WAN
1 4 (19.05%) TCP/IP
1 4 (19.05%) Firewall
2 3 (14.29%) Internet
3 2 (9.52%) VoIP
3 2 (9.52%) VLAN
4 1 (4.76%) Wi-Fi
4 1 (4.76%) Wireless
4 1 (4.76%) IP Telephony
4 1 (4.76%) WLAN
4 1 (4.76%) PBX
4 1 (4.76%) Cisco IPT
Database & Business Intelligence
1 1 (4.76%) SQL Server
General
1 3 (14.29%) Manufacturing
2 1 (4.76%) Law
2 1 (4.76%) Pharmaceutical
Miscellaneous
1 2 (9.52%) Video Conferencing
2 1 (4.76%) Statistics
2 1 (4.76%) Life Science
Operating Systems
1 14 (66.67%) Windows
2 5 (23.81%) Windows Server 2012
3 3 (14.29%) Windows Server 2008
4 2 (9.52%) Linux
4 2 (9.52%) Windows 7
4 2 (9.52%) Windows Server 2003
Processes & Methodologies
1 3 (14.29%) ITIL
2 2 (9.52%) Network Management
2 2 (9.52%) Line Management
2 2 (9.52%) Disaster Recovery
3 1 (4.76%) Service Management
3 1 (4.76%) Service Delivery
3 1 (4.76%) Change Management
3 1 (4.76%) Data Management
3 1 (4.76%) Content Management
3 1 (4.76%) CAD
3 1 (4.76%) Performance Management
3 1 (4.76%) Change Control
Programming Languages
1 3 (14.29%) SQL
2 1 (4.76%) Java
Qualifications
1 3 (14.29%) Cisco Certification
1 3 (14.29%) CCNA
2 1 (4.76%) Microsoft Certification
2 1 (4.76%) Degree
Quality Assurance & Compliance
1 1 (4.76%) QA
System Software
1 9 (42.86%) Active Directory
2 3 (14.29%) VMware Infrastructure
2 3 (14.29%) Hyper-V
3 2 (9.52%) XenServer
Vendors
1 12 (57.14%) Microsoft
2 7 (33.33%) Cisco
2 7 (33.33%) VMware
3 5 (23.81%) Citrix
4 2 (9.52%) Juniper
5 1 (4.76%) CheckPoint
5 1 (4.76%) HP
5 1 (4.76%) Avaya
Newport, Gwent
Robert Half
Salary: £20000 - £24000 per annum + Pension
Posted: 19 hours ago
Ebbw Vale, Gwent
Randstad Technologies
Salary: £25000.00 per annum
Posted: 2 days ago
Swansea, West Glamorgan
Opus Recruitment Solutions Ltd
Salary: £18000 to £22000 per annum
Posted: 5 days ago
RCN Cardiff Gate Office, Cardiff, Wales
Royal College of Nursing
Salary: £21,459 per annum
Posted: 9 days ago
Swansea
Computer Futures
Salary: £28000 - £30000 per annum + competitive
Posted: 21 days ago