The table below looks at the statistics for the IT Support role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
IT Support
Rank 96 96 80
Rank change year-on-year
0 -16
Permanent jobs requiring an IT Support 5 6 8
As % of all permanent IT jobs located in Wales 0.38% 0.46% 0.76%
As % of the Job Titles category 0.40% 0.48% 0.79%
Number of salaries quoted 3 3 8
Average salary £18,000 £32,500 £22,250
Average salary % change year-on-year
-44.61% +46.06%
UK excluding London average salary £25,000 £23,500 £26,000
% change year-on-year
+6.38% -9.61%
IT Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1264 1260 1017
As % of all permanent IT jobs located in Wales 97.16% 96.55% 96.58%
Number of salaries quoted 1062 1121 922
Average salary £35,000 £35,000 £35,500
Average salary % change year-on-year
- -1.40%
90% offered a salary of more than £22,500 £25,000 £24,500
10% offered a salary of more than £47,500 £47,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

IT Support
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in Wales

IT Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the Wales region.

IT Support Salary Trend in Wales

IT Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the Wales region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales 0 4 £20,750 -36.15% 1
West Wales - 1 £18,000 - 1
IT Support
UK

IT Support
Top 30 Related IT Skills in Wales

For the 6 months to 18 September 2014, IT jobs across the Wales region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 14 (58.33%) Windows
2 10 (41.67%) Microsoft
3 7 (29.17%) Manufacturing
3 7 (29.17%) VMware
3 7 (29.17%) Active Directory
4 6 (25.00%) Cisco
5 5 (20.83%) TCP/IP
5 5 (20.83%) Citrix
5 5 (20.83%) MS Exchange
6 4 (16.67%) LAN
6 4 (16.67%) MS Office
6 4 (16.67%) ITIL
6 4 (16.67%) WAN
6 4 (16.67%) Pharmaceutical
6 4 (16.67%) Firewall
6 4 (16.67%) Content Management
6 4 (16.67%) Life Science
6 4 (16.67%) Windows 7
6 4 (16.67%) Windows Server 2012
7 3 (12.50%) Lync
7 3 (12.50%) Hyper-V
7 3 (12.50%) VMware Infrastructure
7 3 (12.50%) CCNA
7 3 (12.50%) Cisco Certification
7 3 (12.50%) SQL
8 2 (8.33%) .NET
8 2 (8.33%) C#
8 2 (8.33%) Java
8 2 (8.33%) VoIP
8 2 (8.33%) Linux

IT Support
Top Related IT Skills in Wales by Category

For the 6 months to 18 September 2014, IT jobs across the Wales region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (20.83%) MS Exchange
2 3 (12.50%) Lync
3 2 (8.33%) Exchange Server 2003
3 2 (8.33%) Exchange Server 2013
4 1 (4.17%) SharePoint
Applications
1 4 (16.67%) MS Office
2 1 (4.17%) MS Excel
Cloud Services
1 2 (8.33%) Office 365
Communications & Networking
1 5 (20.83%) TCP/IP
2 4 (16.67%) LAN
2 4 (16.67%) WAN
2 4 (16.67%) Firewall
3 2 (8.33%) VoIP
3 2 (8.33%) VLAN
4 1 (4.17%) Wi-Fi
4 1 (4.17%) Wireless
4 1 (4.17%) IP Telephony
4 1 (4.17%) Cisco IPT
4 1 (4.17%) Internet
4 1 (4.17%) WLAN
4 1 (4.17%) PBX
Database & Business Intelligence
1 1 (4.17%) SQL Server
General
1 7 (29.17%) Manufacturing
2 4 (16.67%) Pharmaceutical
3 1 (4.17%) Law
Libraries, Frameworks & Software Standards
1 2 (8.33%) .NET
Miscellaneous
1 4 (16.67%) Life Science
2 1 (4.17%) Statistics
Operating Systems
1 14 (58.33%) Windows
2 4 (16.67%) Windows 7
2 4 (16.67%) Windows Server 2012
3 2 (8.33%) Linux
3 2 (8.33%) Windows Server 2003
3 2 (8.33%) Windows Server 2008
4 1 (4.17%) UNIX
Processes & Methodologies
1 4 (16.67%) ITIL
1 4 (16.67%) Content Management
2 2 (8.33%) CAD
2 2 (8.33%) Service Delivery
2 2 (8.33%) Network Management
2 2 (8.33%) Disaster Recovery
3 1 (4.17%) Change Control
3 1 (4.17%) Waterfall
3 1 (4.17%) Change Management
3 1 (4.17%) Service Management
3 1 (4.17%) Scrum
3 1 (4.17%) Agile Software Development
3 1 (4.17%) Data Management
3 1 (4.17%) Performance Management
3 1 (4.17%) Project Management
3 1 (4.17%) PRINCE2
Programming Languages
1 3 (12.50%) SQL
2 2 (8.33%) C#
2 2 (8.33%) Java
Qualifications
1 3 (12.50%) CCNA
1 3 (12.50%) Cisco Certification
2 1 (4.17%) Security Cleared
2 1 (4.17%) Degree
2 1 (4.17%) Microsoft Certification
Quality Assurance & Compliance
1 1 (4.17%) QA
System Software
1 7 (29.17%) Active Directory
2 3 (12.50%) Hyper-V
2 3 (12.50%) VMware Infrastructure
3 2 (8.33%) XenServer
Vendors
1 10 (41.67%) Microsoft
2 7 (29.17%) VMware
3 6 (25.00%) Cisco
4 5 (20.83%) Citrix
5 2 (8.33%) Juniper
6 1 (4.17%) BMC
6 1 (4.17%) Apple
6 1 (4.17%) HP
6 1 (4.17%) Avaya
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ITF Solutions
Salary: £18000 - £20000 per annum + Bens
Posted: Yesterday
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Salary: £20000 - £27000 per annum + Benefits
Posted: 5 days ago
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Salary: £28000 - £30000 per annum + competitive
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