The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the Wales region. Included is a guide to the salaries offered in IT jobs that have cited Service Delivery over the 3 months to 7 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
7 Dec 2016
Same period 2015 Same period 2014
Services Delivery
Rank 75 54 45
Rank change year-on-year
-21 -9
Permanent jobs citing Service Delivery 37 54 56
As % of all permanent IT jobs located in Wales 2.87% 4.23% 4.42%
As % of the Processes & Methodologies category 3.30% 5.16% 5.44%
Number of salaries quoted 26 43 45
Median salary £40,000 £40,000 £42,500
Median salary % change year-on-year
- -5.88%
90% offered a salary of more than £22,000 £22,150 £23,100
10% offered a salary of more than £60,000 £76,800 £52,500
UK excluding London median salary £43,500 £45,000 £45,000
% change year-on-year
-3.33% -
Service Delivery
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1121 1046 1030
As % of all permanent IT jobs located in Wales 86.97% 81.85% 81.29%
Number of salaries quoted 965 906 840
Median salary £38,500 £37,500 £37,500
Median salary % change year-on-year
+2.66% -
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Delivery
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region citing Service Delivery as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Wales

Service Delivery
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Wales region.

Service Delivery Salary Trend in Wales

Service Delivery
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Delivery across the Wales region over the 3 months to 7 December 2016.

Service Delivery Salary Histogram in Wales

Service Delivery
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Wales region over the 3 months to 7 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -13 34 £40,000 - 4
Mid Wales - 2 - -
North Wales - 1 £42,500 -
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in Wales

For the 6 months to 7 December 2016, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for Service Delivery.

1 43 (58.11%) ITIL
2 34 (45.95%) SLA
3 28 (37.84%) Stakeholder Management
4 27 (36.49%) Finance
5 26 (35.14%) ITSM
5 26 (35.14%) Statistics
6 24 (32.43%) Service Management
7 19 (25.68%) Continuous Improvement
8 18 (24.32%) Microsoft
9 17 (22.97%) Problem Management
10 16 (21.62%) Degree
11 15 (20.27%) Contract Management
12 14 (18.92%) Enterprise Software
12 14 (18.92%) Mentoring
12 14 (18.92%) User Experience
12 14 (18.92%) Data Centre
12 14 (18.92%) Management Information System
13 12 (16.22%) Agile Software Development
13 12 (16.22%) MS Excel
14 11 (14.86%) Windows
14 11 (14.86%) Active Directory
14 11 (14.86%) ITIL Certification
14 11 (14.86%) VMware
14 11 (14.86%) Critical Success Factor
14 11 (14.86%) Escalation Management
14 11 (14.86%) Performance Management
14 11 (14.86%) MS PowerPoint
15 10 (13.51%) Business Continuity
15 10 (13.51%) Project Management
15 10 (13.51%) Microsoft Certification

Service Delivery
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.41%) Skype for Business
2 3 (4.05%) BizTalk Server
2 3 (4.05%) SharePoint
2 3 (4.05%) Tomcat
3 1 (1.35%) Apache
3 1 (1.35%) IIS
Applications
1 12 (16.22%) MS Excel
2 11 (14.86%) MS PowerPoint
Business Applications
1 3 (4.05%) Unit4 Business World
2 1 (1.35%) Remedy ITSM
Cloud Services
1 5 (6.76%) IaaS
1 5 (6.76%) PaaS
2 4 (5.41%) SaaS
3 2 (2.70%) Azure Active Directory
3 2 (2.70%) Microsoft Azure
3 2 (2.70%) Office 365
Communications & Networking
1 8 (10.81%) Wi-Fi
2 7 (9.46%) DNS
3 6 (8.11%) Firewall
3 6 (8.11%) SMS
3 6 (8.11%) VPN
4 3 (4.05%) LAN
4 3 (4.05%) Structured Cabling
4 3 (4.05%) WAN
5 2 (2.70%) Skype
5 2 (2.70%) Unified Communications
5 2 (2.70%) VoIP
6 1 (1.35%) ADSL
6 1 (1.35%) DHCP
6 1 (1.35%) Ethernet
6 1 (1.35%) MPLS
6 1 (1.35%) RIP
6 1 (1.35%) SNMP
6 1 (1.35%) SSL
6 1 (1.35%) Wireless
6 1 (1.35%) WLAN
Database & Business Intelligence
1 9 (12.16%) SQL Server
2 3 (4.05%) SQL Server Integration Services
3 1 (1.35%) Big Data
3 1 (1.35%) Data Mining
3 1 (1.35%) SAP HANA
Development Applications
1 3 (4.05%) Ant
1 3 (4.05%) Eclipse
1 3 (4.05%) Jenkins
1 3 (4.05%) Maven
2 1 (1.35%) Gradle
2 1 (1.35%) IntelliJ
General
1 27 (36.49%) Finance
2 6 (8.11%) Telecoms
3 5 (6.76%) Games
4 3 (4.05%) Retail
5 2 (2.70%) French Language
5 2 (2.70%) German Language
5 2 (2.70%) Italian Language
6 1 (1.35%) Marketing
6 1 (1.35%) Portuguese Language
6 1 (1.35%) Spanish Language
Job Titles
1 21 (28.38%) Service Manager
2 11 (14.86%) Delivery Manager
2 11 (14.86%) Services Delivery Manager
3 9 (12.16%) Analyst
4 7 (9.46%) Operations Manager
5 6 (8.11%) IT Manager
5 6 (8.11%) Service Support Manager
5 6 (8.11%) Support Manager
6 5 (6.76%) Cloud Engineer
6 5 (6.76%) Database Manager
7 4 (5.41%) Service Analyst
7 4 (5.41%) Service Desk Analyst
7 4 (5.41%) Support Engineer
8 3 (4.05%) Applications Support
8 3 (4.05%) Applications Support Analyst
8 3 (4.05%) Developer
8 3 (4.05%) Java Developer
8 3 (4.05%) Service Desk Manager
8 3 (4.05%) Support Analyst
8 3 (4.05%) Team Leader
Libraries, Frameworks & Software Standards
1 6 (8.11%) Flash
2 3 (4.05%) .NET
2 3 (4.05%) CSS
2 3 (4.05%) CSS3
2 3 (4.05%) Hibernate
2 3 (4.05%) HTML
2 3 (4.05%) HTML5
2 3 (4.05%) J2EE
2 3 (4.05%) REST
2 3 (4.05%) RESTful
2 3 (4.05%) Spring
2 3 (4.05%) Web Services
3 1 (1.35%) CGI
Miscellaneous
1 26 (35.14%) Statistics
2 14 (18.92%) Data Centre
2 14 (18.92%) Enterprise Software
2 14 (18.92%) Management Information System
2 14 (18.92%) User Experience
3 5 (6.76%) Cloud Native
3 5 (6.76%) Fintech
4 3 (4.05%) Analytical Skills
5 2 (2.70%) Computer Science
5 2 (2.70%) Performance Metrics
6 1 (1.35%) Security Operations Centre
6 1 (1.35%) Social Media
Operating Systems
1 11 (14.86%) Windows
2 8 (10.81%) Unix
3 7 (9.46%) Windows Server
4 6 (8.11%) Linux
5 3 (4.05%) Android
6 1 (1.35%) AIX
6 1 (1.35%) CentOS
Processes & Methodologies
1 43 (58.11%) ITIL
2 28 (37.84%) Stakeholder Management
3 26 (35.14%) ITSM
4 24 (32.43%) Service Management
5 19 (25.68%) Continuous Improvement
6 17 (22.97%) Problem Management
7 15 (20.27%) Contract Management
8 14 (18.92%) Mentoring
9 12 (16.22%) Agile Software Development
10 11 (14.86%) Critical Success Factor
10 11 (14.86%) Escalation Management
10 11 (14.86%) Performance Management
11 10 (13.51%) Business Continuity
11 10 (13.51%) Project Management
12 9 (12.16%) Incident Management
12 9 (12.16%) TOGAF
13 8 (10.81%) Coaching
14 6 (8.11%) Business Development
14 6 (8.11%) Data Protection
14 6 (8.11%) Service Design
Programming Languages
1 4 (5.41%) SQL
2 3 (4.05%) Bash Shell
2 3 (4.05%) C#
2 3 (4.05%) Java
2 3 (4.05%) JavaScript
2 3 (4.05%) Perl
2 3 (4.05%) PowerShell
2 3 (4.05%) Python
2 3 (4.05%) Scala
Qualifications
1 16 (21.62%) Degree
2 11 (14.86%) ITIL Certification
3 10 (13.51%) ISEB
3 10 (13.51%) Microsoft Certification
4 7 (9.46%) MCITP
5 3 (4.05%) MCSE
5 3 (4.05%) Postgraduate
6 2 (2.70%) CCNA
6 2 (2.70%) Cisco Certification
6 2 (2.70%) SC Cleared
6 2 (2.70%) Security Cleared
7 1 (1.35%) CCNP
7 1 (1.35%) MCP
7 1 (1.35%) MCSA
7 1 (1.35%) MCTS
Quality Assurance & Compliance
1 34 (45.95%) SLA
2 3 (4.05%) BS7799
3 1 (1.35%) QA
System Software
1 11 (14.86%) Active Directory
2 7 (9.46%) Hyper-V
3 6 (8.11%) VMware Infrastructure
Systems Management
1 6 (8.11%) NetBackup
2 5 (6.76%) Ansible
2 5 (6.76%) Opscode Chef
2 5 (6.76%) Puppet
3 3 (4.05%) Cisco Prime
4 2 (2.70%) WSUS
5 1 (1.35%) BladeLogic
5 1 (1.35%) SCCM
5 1 (1.35%) WhatsUp Gold
Vendors
1 18 (24.32%) Microsoft
2 11 (14.86%) VMware
3 7 (9.46%) HP
4 6 (8.11%) 3PAR
4 6 (8.11%) Cadence
4 6 (8.11%) Oracle
4 6 (8.11%) Veeam
4 6 (8.11%) Veritas
5 5 (6.76%) Cisco
5 5 (6.76%) Vyatta
6 4 (5.41%) SolarWinds
7 3 (4.05%) Remedy
8 2 (2.70%) Altiris
8 2 (2.70%) Dell
9 1 (1.35%) BMC
9 1 (1.35%) Citrix
9 1 (1.35%) EMC
9 1 (1.35%) Juniper
9 1 (1.35%) Nortel
9 1 (1.35%) Red Hat
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