The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 27 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Nov 2014
Same period 2013 Same period 2012
Services Delivery
Rank 44 85 66
Rank change year-on-year
+41 -19
Permanent jobs citing Service Delivery 55 20 25
As % of all permanent IT jobs located in Wales 4.37% 1.47% 2.32%
As % of the Processes & Methodologies category 5.83% 1.84% 3.33%
Number of salaries quoted 47 15 20
Average salary £42,500 £41,000 £37,500
Average salary % change year-on-year
+3.65% +9.33%
90% offered a salary of more than £23,900 £28,000 £32,500
10% offered a salary of more than £52,500 £49,587 £67,750
UK excluding London average salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%
Service Delivery
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
944 1087 751
As % of all permanent IT jobs located in Wales 74.98% 79.99% 69.67%
Number of salaries quoted 786 974 687
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £55,000 £48,767 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Delivery
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Wales

Service Delivery
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Wales region.

Service Delivery Salary Trend in Wales

Service Delivery
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Delivery across the Wales region over the 3 months to 27 November 2014.

Service Delivery Salary Histogram in Wales

Service Delivery
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the Wales region over the 3 months to 27 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +45 53 £42,500 +3.65% 5
West Wales - 1 £77,500 -
North Wales - 1 £45,000 -
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in Wales

For the 6 months to 27 November 2014, IT jobs across the Wales region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 55 (61.80%) ITIL
2 31 (34.83%) SLA
3 25 (28.09%) Microsoft
4 24 (26.97%) Service Management
5 18 (20.22%) Degree
6 17 (19.10%) SQL
6 17 (19.10%) MS Excel
7 16 (17.98%) Mentoring
8 15 (16.85%) WAN
8 15 (16.85%) Change Management
9 14 (15.73%) Disaster Recovery
9 14 (15.73%) VMware
9 14 (15.73%) LAN
9 14 (15.73%) Cisco
9 14 (15.73%) Incident Management
10 13 (14.61%) SC Cleared
10 13 (14.61%) Security Cleared
10 13 (14.61%) Problem Management
10 13 (14.61%) Coaching
10 13 (14.61%) Cisco Nexus
10 13 (14.61%) CCNP
10 13 (14.61%) CCNA
10 13 (14.61%) Cisco Certification
10 13 (14.61%) CheckPoint
10 13 (14.61%) Finance
10 13 (14.61%) Wireless
11 12 (13.48%) Firewall
12 11 (12.36%) Windows
12 11 (12.36%) MS PowerPoint
13 10 (11.24%) Network Management

Service Delivery
Top Related IT Skills in Wales by Category

For the 6 months to 27 November 2014, IT jobs across the Wales region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 2 (2.25%) SharePoint
1 2 (2.25%) CMS
1 2 (2.25%) SharePoint 2010
1 2 (2.25%) Lync
2 1 (1.12%) Exchange Server 2010
2 1 (1.12%) Exchange Server 2013
2 1 (1.12%) Exchange Server 2007
2 1 (1.12%) MS Exchange
Applications
1 17 (19.10%) MS Excel
2 11 (12.36%) MS PowerPoint
3 7 (7.87%) MS Office
Business Applications
1 1 (1.12%) SAP Oil and Gas
Cloud Services
1 6 (6.74%) Microsoft Azure
2 5 (5.62%) Office 365
3 3 (3.37%) IaaS
Communications & Networking
1 15 (16.85%) WAN
2 14 (15.73%) LAN
3 13 (14.61%) Wireless
3 13 (14.61%) Cisco Nexus
4 12 (13.48%) Firewall
5 6 (6.74%) VPN
6 5 (5.62%) DNS
6 5 (5.62%) VoIP
6 5 (5.62%) DHCP
7 3 (3.37%) MPLS
7 3 (3.37%) Wireshark
7 3 (3.37%) Cisco ASA
8 2 (2.25%) Intranet
8 2 (2.25%) Internet
9 1 (1.12%) Network Security
Database & Business Intelligence
1 2 (2.25%) SQL Server
1 2 (2.25%) Relational Database
Development Applications
1 1 (1.12%) JIRA
General
1 13 (14.61%) Finance
2 7 (7.87%) Welsh Language
3 5 (5.62%) Manufacturing
4 2 (2.25%) Publishing
5 1 (1.12%) Marketing
5 1 (1.12%) Back Office
5 1 (1.12%) Electronics
5 1 (1.12%) Telecoms
Job Titles
1 42 (47.19%) Service Manager
2 26 (29.21%) Delivery Manager
3 25 (28.09%) Services Delivery Manager
4 13 (14.61%) Network Engineer
5 11 (12.36%) Customer Services Manager
6 10 (11.24%) Senior Network Engineer
6 10 (11.24%) Analyst
7 6 (6.74%) Senior Manager
8 5 (5.62%) Team Leader
8 5 (5.62%) Support Manager
8 5 (5.62%) Senior Services Delivery Manager
8 5 (5.62%) Service Support Manager
8 5 (5.62%) Senior Service Manager
9 4 (4.49%) Development Team Leader
9 4 (4.49%) Service Desk Manager
9 4 (4.49%) Service Analyst
10 3 (3.37%) Systems Administrator
10 3 (3.37%) Administrator
10 3 (3.37%) Support Analyst
10 3 (3.37%) Project Manager
Libraries, Frameworks & Software Standards
1 6 (6.74%) HTML
2 3 (3.37%) .NET
2 3 (3.37%) .NET Framework
3 2 (2.25%) CSS
3 2 (2.25%) XML
Miscellaneous
1 9 (10.11%) Life Science
2 5 (5.62%) Analytical Skills
2 5 (5.62%) Management Information System
3 4 (4.49%) Data Structures
3 4 (4.49%) Performance Metrics
4 3 (3.37%) EPoS
5 1 (1.12%) Thin Client
5 1 (1.12%) Blackberry
5 1 (1.12%) DTV
5 1 (1.12%) Derivative
5 1 (1.12%) Data Protection Act
5 1 (1.12%) SCADA
5 1 (1.12%) Fat Client
5 1 (1.12%) Client/Server
Operating Systems
1 11 (12.36%) Windows
2 3 (3.37%) UNIX
3 1 (1.12%) Linux
3 1 (1.12%) Windows Server 2003
3 1 (1.12%) Windows Server 2008
3 1 (1.12%) Windows 2000 Server
3 1 (1.12%) Windows 7
Processes & Methodologies
1 55 (61.80%) ITIL
2 24 (26.97%) Service Management
3 16 (17.98%) Mentoring
4 15 (16.85%) Change Management
5 14 (15.73%) Disaster Recovery
5 14 (15.73%) Incident Management
6 13 (14.61%) Coaching
6 13 (14.61%) Problem Management
7 10 (11.24%) Security Management
7 10 (11.24%) Network Management
8 9 (10.11%) Project Management
8 9 (10.11%) Business Continuity
9 8 (8.99%) BCP
9 8 (8.99%) Business Continuity Planning
9 8 (8.99%) Line Management
10 7 (7.87%) Capacity Planning
11 6 (6.74%) Scrum
11 6 (6.74%) Agile Software Development
12 4 (4.49%) Validation
12 4 (4.49%) People Management
Programming Languages
1 17 (19.10%) SQL
2 5 (5.62%) Java
3 4 (4.49%) RPG
4 3 (3.37%) PowerShell
5 2 (2.25%) VB.NET
5 2 (2.25%) JavaScript
5 2 (2.25%) PHP
5 2 (2.25%) C#
6 1 (1.12%) C
6 1 (1.12%) Fortran
Qualifications
1 18 (20.22%) Degree
2 13 (14.61%) SC Cleared
2 13 (14.61%) Security Cleared
2 13 (14.61%) CCNP
2 13 (14.61%) CCNA
2 13 (14.61%) Cisco Certification
3 6 (6.74%) ITIL Certification
4 3 (3.37%) Microsoft Certification
5 2 (2.25%) MCP
5 2 (2.25%) MCSA
5 2 (2.25%) MCTS
5 2 (2.25%) ITIL Foundation Certificate
6 1 (1.12%) ISTQB Foundation Certification
6 1 (1.12%) MCITP
6 1 (1.12%) ISTQB
6 1 (1.12%) ISEB
6 1 (1.12%) CISSP
Quality Assurance & Compliance
1 31 (34.83%) SLA
System Software
1 8 (8.99%) Active Directory
2 6 (6.74%) Hyper-V
3 5 (5.62%) VMware Infrastructure
4 3 (3.37%) ProxySG
4 3 (3.37%) vSphere
5 1 (1.12%) VirtualBox
5 1 (1.12%) Firmware
Systems Management
1 6 (6.74%) WSUS
2 3 (3.37%) SCCM
2 3 (3.37%) SCOM
Vendors
1 25 (28.09%) Microsoft
2 14 (15.73%) Cisco
2 14 (15.73%) VMware
3 13 (14.61%) CheckPoint
4 6 (6.74%) Citrix
4 6 (6.74%) SolarWinds
5 4 (4.49%) NetApp
6 3 (3.37%) McAfee
6 3 (3.37%) Mitel
6 3 (3.37%) Blue Coat
6 3 (3.37%) Juniper
6 3 (3.37%) HP
7 2 (2.25%) Dell
7 2 (2.25%) Remedy
8 1 (1.12%) SAP
8 1 (1.12%) T-Plan
Caerphilly, Mid Glamorgan
CPS Group UK
Posted: 14 hours ago
Newport, Gwent
CPS Group UK
Salary: £42000 - £50000 per annum + Training & Generous Benefits Package
Posted: 2 days ago
Newport, Gwent
Synergize Consulting
Salary: From £45,000 to £50,000 per annum + £400 pcm Car Allowance + £5,000 An
Posted: 6 days ago
Newport
Huxley Banking & Financial Services
Salary: £40000 - £45000 per annum + competitive
Posted: 24 days ago