The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Services Delivery
Rank 72 55 64
Rank change year-on-year
-17 +9
Permanent jobs citing Service Delivery 32 31 31
As % of all permanent IT jobs located in Wales 2.42% 3.08% 2.74%
As % of the Processes & Methodologies category 2.98% 3.88% 3.66%
Number of salaries quoted 26 13 26
Average salary £40,000 £37,500 £43,750
Average salary % change year-on-year
+6.66% -14.28%
90% offered a salary of more than £23,000 £28,100 £36,250
10% offered a salary of more than £46,750 £51,000 £46,250
UK excluding London average salary £45,000 £41,500 £42,500
% change year-on-year
+8.43% -2.35%
Service Delivery
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1073 799 847
As % of all permanent IT jobs located in Wales 80.98% 79.34% 74.82%
Number of salaries quoted 909 670 707
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £27,000 £26,000 £26,000
10% offered a salary of more than £55,000 £47,500 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Delivery
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Wales

Service Delivery
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Wales region.

Service Delivery Salary Trend in Wales

Service Delivery
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Delivery across the Wales region over the 3 months to 5 March 2015.

Service Delivery Salary Histogram in Wales

Service Delivery
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the Wales region over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -19 30 £40,000 +10.34% 2
West Wales - 1 - -
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in Wales

For the 6 months to 5 March 2015, IT jobs across the Wales region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 59 (67.05%) ITIL
2 32 (36.36%) Microsoft
3 29 (32.95%) SLA
4 23 (26.14%) Cisco
5 22 (25.00%) Windows
6 19 (21.59%) MS Excel
6 19 (21.59%) LAN
6 19 (21.59%) WAN
7 18 (20.45%) SQL
7 18 (20.45%) CheckPoint
8 17 (19.32%) Active Directory
8 17 (19.32%) Service Management
9 16 (18.18%) Wireless
9 16 (18.18%) VMware
9 16 (18.18%) Cisco Certification
9 16 (18.18%) CCNP
9 16 (18.18%) CCNA
9 16 (18.18%) Cisco Nexus
10 15 (17.05%) Finance
10 15 (17.05%) Firewall
11 14 (15.91%) Disaster Recovery
11 14 (15.91%) Degree
12 13 (14.77%) Network Management
13 12 (13.64%) Citrix
13 12 (13.64%) Mentoring
14 11 (12.50%) Hyper-V
14 11 (12.50%) Problem Management
14 11 (12.50%) MS Office
14 11 (12.50%) Change Management
15 10 (11.36%) Microsoft Certification

Service Delivery
Top Related IT Skills in Wales by Category

For the 6 months to 5 March 2015, IT jobs across the Wales region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 4 (4.55%) Lync
1 4 (4.55%) IIS
1 4 (4.55%) Commerce Server
1 4 (4.55%) CMS
2 2 (2.27%) IBM Notes
3 1 (1.14%) MS Exchange
3 1 (1.14%) Exchange Server 2007
3 1 (1.14%) Exchange Server 2010
3 1 (1.14%) Exchange Server 2013
Applications
1 19 (21.59%) MS Excel
2 11 (12.50%) MS Office
3 8 (9.09%) MS PowerPoint
Business Applications
1 1 (1.14%) Agresso
Cloud Services
1 7 (7.95%) Microsoft Azure
2 5 (5.68%) Office 365
3 3 (3.41%) IaaS
4 1 (1.14%) SaaS
Communications & Networking
1 19 (21.59%) LAN
1 19 (21.59%) WAN
2 16 (18.18%) Wireless
2 16 (18.18%) Cisco Nexus
3 15 (17.05%) Firewall
4 10 (11.36%) DNS
5 7 (7.95%) VoIP
6 6 (6.82%) VPN
6 6 (6.82%) Internet
7 5 (5.68%) TCP/IP
7 5 (5.68%) DHCP
8 3 (3.41%) MPLS
8 3 (3.41%) Cisco ASA
8 3 (3.41%) Wireshark
9 2 (2.27%) Network Security
10 1 (1.14%) SAN
10 1 (1.14%) Ethernet
Database & Business Intelligence
1 4 (4.55%) SQL Server
General
1 15 (17.05%) Finance
2 6 (6.82%) Welsh Language
3 3 (3.41%) Manufacturing
4 1 (1.14%) Back Office
4 1 (1.14%) Banking
4 1 (1.14%) Multimedia
4 1 (1.14%) Italian Language
Job Titles
1 25 (28.41%) Service Manager
2 16 (18.18%) Network Engineer
3 14 (15.91%) Analyst
3 14 (15.91%) Services Delivery Manager
3 14 (15.91%) Delivery Manager
4 13 (14.77%) Senior Network Engineer
5 8 (9.09%) Customer Services Manager
6 7 (7.95%) Team Leader
6 7 (7.95%) Support Analyst
7 6 (6.82%) Service Analyst
8 5 (5.68%) 2nd Line Support
9 4 (4.55%) 2nd Line Support Analyst
9 4 (4.55%) Infrastructure Support Analyst
9 4 (4.55%) Infrastructure Analyst
9 4 (4.55%) Operations Manager
9 4 (4.55%) Service Desk Analyst
10 3 (3.41%) IT Project Manager
10 3 (3.41%) Project Manager
10 3 (3.41%) Trainer
10 3 (3.41%) Systems Administrator
Libraries, Frameworks & Software Standards
1 5 (5.68%) .NET
1 5 (5.68%) .NET Framework
2 3 (3.41%) COM
3 2 (2.27%) HTML
4 1 (1.14%) Hibernate
4 1 (1.14%) J2EE
4 1 (1.14%) Spring
Miscellaneous
1 8 (9.09%) Management Information System
2 6 (6.82%) Life Science
3 3 (3.41%) EPoS
4 2 (2.27%) Data Structures
4 2 (2.27%) Performance Metrics
4 2 (2.27%) Analytical Skills
4 2 (2.27%) Fat Client
4 2 (2.27%) Thin Client
5 1 (1.14%) Blackberry
5 1 (1.14%) Client/Server
5 1 (1.14%) Video Conferencing
5 1 (1.14%) Computer Science
5 1 (1.14%) SCADA
Operating Systems
1 22 (25.00%) Windows
2 6 (6.82%) Windows Server 2008
3 5 (5.68%) Windows Server 2003
4 3 (3.41%) UNIX
4 3 (3.41%) Linux
5 2 (2.27%) Windows XP
6 1 (1.14%) Windows 2000 Server
6 1 (1.14%) Windows 7
6 1 (1.14%) Apple iOS
6 1 (1.14%) Windows Server 2012
Processes & Methodologies
1 59 (67.05%) ITIL
2 17 (19.32%) Service Management
3 14 (15.91%) Disaster Recovery
4 13 (14.77%) Network Management
5 12 (13.64%) Mentoring
6 11 (12.50%) Problem Management
6 11 (12.50%) Change Management
7 9 (10.23%) Security Management
7 9 (10.23%) Coaching
8 8 (9.09%) Incident Management
9 7 (7.95%) Business Continuity
9 7 (7.95%) BCP
9 7 (7.95%) Load Balancing
9 7 (7.95%) People Management
9 7 (7.95%) Business Continuity Planning
9 7 (7.95%) Capacity Planning
10 6 (6.82%) Continuous Improvement
10 6 (6.82%) Line Management
11 5 (5.68%) PRINCE2
12 4 (4.55%) ITSM
Programming Languages
1 18 (20.45%) SQL
2 4 (4.55%) PowerShell
3 3 (3.41%) Java
4 2 (2.27%) RPG
5 1 (1.14%) C
5 1 (1.14%) Fortran
Qualifications
1 16 (18.18%) Cisco Certification
1 16 (18.18%) CCNP
1 16 (18.18%) CCNA
2 14 (15.91%) Degree
3 10 (11.36%) Microsoft Certification
4 9 (10.23%) Security Cleared
5 8 (9.09%) SC Cleared
6 7 (7.95%) MCSE
7 6 (6.82%) MCP
8 5 (5.68%) MCSA
9 4 (4.55%) MCTS
10 3 (3.41%) CISSP
10 3 (3.41%) MCITP
10 3 (3.41%) VCP4
10 3 (3.41%) ITIL Foundation Certificate
11 1 (1.14%) CISM
11 1 (1.14%) ITIL Certification
11 1 (1.14%) PMP
11 1 (1.14%) PMI Certification
11 1 (1.14%) GCIA
Quality Assurance & Compliance
1 29 (32.95%) SLA
2 1 (1.14%) ISO/IEC 27001
System Software
1 17 (19.32%) Active Directory
2 11 (12.50%) Hyper-V
3 5 (5.68%) VMware Infrastructure
4 3 (3.41%) ProxySG
4 3 (3.41%) vSphere
Systems Management
1 9 (10.23%) WSUS
2 6 (6.82%) SCCM
3 4 (4.55%) SCOM
3 4 (4.55%) NetBackup
4 2 (2.27%) Norton AntiVirus
Vendors
1 32 (36.36%) Microsoft
2 23 (26.14%) Cisco
3 18 (20.45%) CheckPoint
4 16 (18.18%) VMware
5 12 (13.64%) Citrix
6 7 (7.95%) HP
7 6 (6.82%) SolarWinds
7 6 (6.82%) McAfee
8 4 (4.55%) NetApp
9 3 (3.41%) Juniper
9 3 (3.41%) Apple
9 3 (3.41%) Mitel
9 3 (3.41%) Blue Coat
9 3 (3.41%) ServiceNow
10 2 (2.27%) Dell
10 2 (2.27%) Symantec
10 2 (2.27%) Lotus
10 2 (2.27%) BT
11 1 (1.14%) Remedy
Newport
CPS Group
Salary: £35000 - £45000 per annum + Training & Generous Benefits Package
Posted: Yesterday
Cardiff, South Glamorgan
Circle Recruitment
Salary: £40000 - £50000 per annum + Benefits
Posted: Yesterday