The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Services Delivery
Rank 52 76 64
Rank change year-on-year
+24 -12
Permanent jobs citing Service Delivery 45 27 30
As % of all permanent IT jobs located in Wales 3.52% 2.00% 2.79%
As % of the Processes & Methodologies category 4.68% 2.57% 3.92%
Number of salaries quoted 38 23 22
Average salary £42,500 £30,000 £42,500
Average salary % change year-on-year
+41.66% -29.41%
90% offered a salary of more than £22,200 £25,318 £25,000
10% offered a salary of more than £59,750 £45,000 £66,250
UK excluding London average salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%
Service Delivery
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
961 1049 765
As % of all permanent IT jobs located in Wales 75.08% 77.70% 71.03%
Number of salaries quoted 806 939 676
Average salary £37,000 £35,000 £37,500
Average salary % change year-on-year
+5.71% -6.66%
90% offered a salary of more than £27,500 £27,500 £25,750
10% offered a salary of more than £52,500 £48,000 £50,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Delivery
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Wales

Service Delivery
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Wales region.

Service Delivery Salary Trend in Wales

Service Delivery
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Delivery across the Wales region over the 3 months to 23 September 2014.

Service Delivery Salary Histogram in Wales

Service Delivery
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the Wales region over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +23 40 £42,500 +41.66% 4
North Wales - 3 £36,000 -
West Wales +6 2 £77,500 - 1
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in Wales

For the 6 months to 23 September 2014, IT jobs across the Wales region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 63 (68.48%) ITIL
2 31 (33.70%) Service Management
2 31 (33.70%) SLA
3 20 (21.74%) Finance
4 19 (20.65%) Microsoft
5 17 (18.48%) Project Management
6 16 (17.39%) Change Management
7 14 (15.22%) LAN
8 13 (14.13%) WAN
8 13 (14.13%) Degree
9 12 (13.04%) SC Cleared
9 12 (13.04%) Security Cleared
9 12 (13.04%) Network Management
9 12 (13.04%) CCNA
9 12 (13.04%) Cisco Certification
10 11 (11.96%) ITIL Certification
10 11 (11.96%) Firewall
10 11 (11.96%) VMware
11 10 (10.87%) CCNP
11 10 (10.87%) Cisco
11 10 (10.87%) SQL
11 10 (10.87%) Incident Management
12 9 (9.78%) Problem Management
12 9 (9.78%) Cisco Nexus
12 9 (9.78%) CheckPoint
12 9 (9.78%) Wireless
13 8 (8.70%) MS Excel
13 8 (8.70%) Coaching
14 7 (7.61%) Analytical Skills
14 7 (7.61%) Mentoring

Service Delivery
Top Related IT Skills in Wales by Category

For the 6 months to 23 September 2014, IT jobs across the Wales region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 4 (4.35%) SharePoint
2 3 (3.26%) CMS
3 2 (2.17%) SharePoint 2010
4 1 (1.09%) Lync
4 1 (1.09%) Exchange Server 2013
4 1 (1.09%) GroupWise
Applications
1 8 (8.70%) MS Excel
2 7 (7.61%) MS Office
3 6 (6.52%) MS PowerPoint
4 1 (1.09%) MS Visio
Business Applications
1 3 (3.26%) SAP BPC
2 2 (2.17%) SAP Oil and Gas
3 1 (1.09%) GoldMine
Cloud Services
1 2 (2.17%) SaaS
1 2 (2.17%) Office 365
Communications & Networking
1 14 (15.22%) LAN
2 13 (14.13%) WAN
3 11 (11.96%) Firewall
4 9 (9.78%) Wireless
4 9 (9.78%) Cisco Nexus
5 2 (2.17%) Intranet
5 2 (2.17%) Internet
6 1 (1.09%) MPLS
6 1 (1.09%) OSPF
6 1 (1.09%) BGP
6 1 (1.09%) DHCP
6 1 (1.09%) FTP
6 1 (1.09%) RIP
6 1 (1.09%) VPN
6 1 (1.09%) DNS
6 1 (1.09%) VoIP
6 1 (1.09%) VLAN
6 1 (1.09%) VPLS
6 1 (1.09%) Network Security
6 1 (1.09%) Unified Communications
Database & Business Intelligence
1 3 (3.26%) SAP BI
2 2 (2.17%) Relational Database
2 2 (2.17%) SQL Server
Development Applications
1 1 (1.09%) JIRA
General
1 20 (21.74%) Finance
2 7 (7.61%) Welsh Language
3 6 (6.52%) Telecoms
3 6 (6.52%) Manufacturing
4 2 (2.17%) Electronics
4 2 (2.17%) Publishing
4 2 (2.17%) Marketing
5 1 (1.09%) Back Office
5 1 (1.09%) Advertising
Job Titles
1 43 (46.74%) Service Manager
2 30 (32.61%) Delivery Manager
3 29 (31.52%) Services Delivery Manager
4 13 (14.13%) Analyst
5 10 (10.87%) Service Analyst
6 9 (9.78%) Network Engineer
6 9 (9.78%) Senior Network Engineer
7 6 (6.52%) Customer Services Manager
8 5 (5.43%) Service Desk Analyst
9 4 (4.35%) Service Desk Manager
9 4 (4.35%) Team Leader
9 4 (4.35%) Development Team Leader
10 3 (3.26%) Support Manager
10 3 (3.26%) Systems Accountant
10 3 (3.26%) Senior Manager
10 3 (3.26%) Junior
10 3 (3.26%) Developer
11 2 (2.17%) Graduate
11 2 (2.17%) Senior Developer
11 2 (2.17%) Senior Systems Developer
Libraries, Frameworks & Software Standards
1 6 (6.52%) HTML
2 2 (2.17%) .NET
2 2 (2.17%) CSS
2 2 (2.17%) XML
2 2 (2.17%) .NET Framework
Miscellaneous
1 7 (7.61%) Analytical Skills
2 6 (6.52%) Management Information System
3 4 (4.35%) Life Science
3 4 (4.35%) Digital Media
3 4 (4.35%) User Experience
4 3 (3.26%) GIS
5 2 (2.17%) Smartphone
5 2 (2.17%) Firmware
5 2 (2.17%) DTV
6 1 (1.09%) NHS
6 1 (1.09%) Thin Client
6 1 (1.09%) Blackberry
6 1 (1.09%) Derivative
6 1 (1.09%) Data Protection Act
6 1 (1.09%) SCADA
6 1 (1.09%) Computer Science
6 1 (1.09%) Fat Client
Operating Systems
1 7 (7.61%) Windows
2 3 (3.26%) Linux
3 1 (1.09%) Windows XP
3 1 (1.09%) UNIX
Processes & Methodologies
1 63 (68.48%) ITIL
2 31 (33.70%) Service Management
3 17 (18.48%) Project Management
4 16 (17.39%) Change Management
5 12 (13.04%) Network Management
6 10 (10.87%) Incident Management
7 9 (9.78%) Problem Management
8 8 (8.70%) Coaching
9 7 (7.61%) Mentoring
9 7 (7.61%) Agile Software Development
9 7 (7.61%) Business Continuity
9 7 (7.61%) ITSM
10 6 (6.52%) Scrum
11 5 (5.43%) Data Management
11 5 (5.43%) Business Intelligence
11 5 (5.43%) People Management
11 5 (5.43%) Performance Management
11 5 (5.43%) Continuous Improvement
12 4 (4.35%) Business Continuity Planning
12 4 (4.35%) Infrastructure Management
Programming Languages
1 10 (10.87%) SQL
2 5 (5.43%) Java
3 4 (4.35%) RPG
4 2 (2.17%) C#
4 2 (2.17%) JavaScript
4 2 (2.17%) PHP
4 2 (2.17%) VB.NET
Qualifications
1 13 (14.13%) Degree
2 12 (13.04%) Cisco Certification
2 12 (13.04%) SC Cleared
2 12 (13.04%) Security Cleared
2 12 (13.04%) CCNA
3 11 (11.96%) ITIL Certification
4 10 (10.87%) CCNP
5 4 (4.35%) Microsoft Certification
6 3 (3.26%) ITIL Foundation Certificate
6 3 (3.26%) CISSP
7 2 (2.17%) PMP
7 2 (2.17%) PMI Certification
7 2 (2.17%) MCSE
8 1 (1.09%) MCSA
8 1 (1.09%) CCIE
8 1 (1.09%) CCSP
8 1 (1.09%) CCDA
8 1 (1.09%) CCDP
8 1 (1.09%) ISEB
8 1 (1.09%) MCTS
Quality Assurance & Compliance
1 31 (33.70%) SLA
2 1 (1.09%) ISO/IEC 27001
2 1 (1.09%) PCI DSS
2 1 (1.09%) ISO 9000
2 1 (1.09%) ISO 9001
System Software
1 4 (4.35%) VMware Infrastructure
2 3 (3.26%) Active Directory
3 1 (1.09%) VirtualBox
Systems Management
1 2 (2.17%) WSUS
Vendors
1 19 (20.65%) Microsoft
2 11 (11.96%) VMware
3 10 (10.87%) Cisco
4 9 (9.78%) CheckPoint
5 6 (6.52%) SAP
6 3 (3.26%) Remedy
7 2 (2.17%) Citrix
8 1 (1.09%) NetApp
8 1 (1.09%) Novell
8 1 (1.09%) HP
8 1 (1.09%) Dell
8 1 (1.09%) Fortinet
8 1 (1.09%) T-Plan
Cardiff, South Glamorgan
Proactive Appointments
Salary: Unspecified £40 - £45k + Benefits
Posted: 4 days ago
Newport, Gwent
Global Technology Solutions Ltd
Salary: £28000 - £35000 per annum + bonus+ben
Posted: 4 days ago
Cardiff, South Glamorgan
CPS Group UK
Salary: £42000 - £50000 per annum + Training & Generous Benefits Package
Posted: 6 days ago
Cardiff
Hays IT - Uk Posting account
Salary: £37000.00 - £44000.00 per annum
Posted: 20 days ago