The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Services Delivery
Rank 63 75 56
Rank change year-on-year
+12 -19
Permanent jobs citing Service Delivery 34 25 30
As % of all permanent IT jobs located in Wales 2.60% 1.96% 2.96%
As % of the Processes & Methodologies category 3.58% 2.59% 4.21%
Number of salaries quoted 29 23 24
Average salary £40,000 £30,000 £40,750
Average salary % change year-on-year
+33.33% -26.38%
90% offered a salary of more than £29,900 £25,318 £24,300
10% offered a salary of more than £62,000 £45,000 £55,000
UK excluding London average salary £44,500 £45,000 £42,500
% change year-on-year
-1.11% +5.88%
Service Delivery
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
949 964 712
As % of all permanent IT jobs located in Wales 72.66% 75.55% 70.22%
Number of salaries quoted 831 861 641
Average salary £35,000 £35,000 £37,500
Average salary % change year-on-year
- -6.66%
90% offered a salary of more than £27,500 £27,500 £25,000
10% offered a salary of more than £50,000 £48,000 £52,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Delivery
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Wales

Service Delivery
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Wales region.

Service Delivery Salary Trend in Wales

Service Delivery
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Delivery across the Wales region over the 3 months to 29 August 2014.

Service Delivery Salary Histogram in Wales

Service Delivery
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the Wales region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +11 30 £41,250 +37.50% 9
North Wales - 3 £36,000 -
West Wales +8 1 - -
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in Wales

For the 6 months to 29 August 2014, IT jobs across the Wales region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 58 (69.88%) ITIL
2 29 (34.94%) Service Management
3 27 (32.53%) SLA
4 18 (21.69%) Microsoft
5 17 (20.48%) Finance
6 14 (16.87%) Change Management
6 14 (16.87%) Project Management
7 13 (15.66%) LAN
7 13 (15.66%) WAN
8 12 (14.46%) ITIL Certification
9 11 (13.25%) CCNA
9 11 (13.25%) Cisco Certification
9 11 (13.25%) VMware
9 11 (13.25%) Network Management
10 10 (12.05%) Degree
11 9 (10.84%) SC Cleared
11 9 (10.84%) Security Cleared
11 9 (10.84%) Incident Management
11 9 (10.84%) Firewall
11 9 (10.84%) CCNP
11 9 (10.84%) Cisco
12 8 (9.64%) MS Excel
12 8 (9.64%) CheckPoint
12 8 (9.64%) Wireless
12 8 (9.64%) Data Management
12 8 (9.64%) Problem Management
12 8 (9.64%) Performance Management
12 8 (9.64%) Cisco Nexus
13 7 (8.43%) Welsh Language
13 7 (8.43%) ITSM

Service Delivery
Top Related IT Skills in Wales by Category

For the 6 months to 29 August 2014, IT jobs across the Wales region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 5 (6.02%) SharePoint
2 3 (3.61%) CMS
3 2 (2.41%) SharePoint 2010
4 1 (1.20%) Exchange Server 2013
4 1 (1.20%) GroupWise
Applications
1 8 (9.64%) MS Excel
2 7 (8.43%) MS Office
3 4 (4.82%) MS PowerPoint
4 1 (1.20%) MS Visio
Business Applications
1 4 (4.82%) SAP BPC
2 2 (2.41%) SAP Oil and Gas
3 1 (1.20%) GoldMine
Cloud Services
1 2 (2.41%) SaaS
1 2 (2.41%) Office 365
Communications & Networking
1 13 (15.66%) LAN
1 13 (15.66%) WAN
2 9 (10.84%) Firewall
3 8 (9.64%) Wireless
3 8 (9.64%) Cisco Nexus
4 2 (2.41%) Intranet
4 2 (2.41%) Internet
5 1 (1.20%) MPLS
5 1 (1.20%) OSPF
5 1 (1.20%) BGP
5 1 (1.20%) FTP
5 1 (1.20%) RIP
5 1 (1.20%) VPN
5 1 (1.20%) VLAN
5 1 (1.20%) VPLS
5 1 (1.20%) Unified Communications
Database & Business Intelligence
1 4 (4.82%) SAP BI
2 2 (2.41%) Relational Database
2 2 (2.41%) SQL Server
Development Applications
1 1 (1.20%) JIRA
General
1 17 (20.48%) Finance
2 7 (8.43%) Manufacturing
2 7 (8.43%) Welsh Language
3 6 (7.23%) Telecoms
4 2 (2.41%) Publishing
4 2 (2.41%) Marketing
4 2 (2.41%) Electronics
5 1 (1.20%) Back Office
5 1 (1.20%) Advertising
Job Titles
1 38 (45.78%) Service Manager
2 26 (31.33%) Services Delivery Manager
2 26 (31.33%) Delivery Manager
3 12 (14.46%) Analyst
4 9 (10.84%) Service Analyst
5 8 (9.64%) Network Engineer
5 8 (9.64%) Senior Network Engineer
6 5 (6.02%) Service Desk Manager
7 4 (4.82%) Systems Accountant
7 4 (4.82%) Developer
7 4 (4.82%) Service Desk Analyst
8 3 (3.61%) Support Manager
8 3 (3.61%) Customer Services Manager
9 2 (2.41%) Senior Service Manager
9 2 (2.41%) Service Support Manager
9 2 (2.41%) Service Design Analyst
9 2 (2.41%) IT Support
9 2 (2.41%) Junior
9 2 (2.41%) Graduate
9 2 (2.41%) Senior Manager
Libraries, Frameworks & Software Standards
1 3 (3.61%) HTML
2 2 (2.41%) .NET
2 2 (2.41%) CSS
2 2 (2.41%) XML
2 2 (2.41%) .NET Framework
Miscellaneous
1 5 (6.02%) Management Information System
2 4 (4.82%) Digital Media
3 3 (3.61%) GIS
3 3 (3.61%) Life Science
3 3 (3.61%) Firmware
4 2 (2.41%) DTV
4 2 (2.41%) Smartphone
5 1 (1.20%) Derivative
5 1 (1.20%) Data Protection Act
5 1 (1.20%) Computer Science
5 1 (1.20%) NHS
5 1 (1.20%) Blackberry
Operating Systems
1 6 (7.23%) Windows
2 3 (3.61%) Linux
3 1 (1.20%) Windows XP
Processes & Methodologies
1 58 (69.88%) ITIL
2 29 (34.94%) Service Management
3 14 (16.87%) Change Management
3 14 (16.87%) Project Management
4 11 (13.25%) Network Management
5 9 (10.84%) Incident Management
6 8 (9.64%) Problem Management
6 8 (9.64%) Data Management
6 8 (9.64%) Performance Management
7 7 (8.43%) ITSM
8 6 (7.23%) Business Intelligence
8 6 (7.23%) Business Continuity
8 6 (7.23%) Continuous Improvement
9 4 (4.82%) Infrastructure Management
9 4 (4.82%) Procure-to-pay
9 4 (4.82%) B2B
10 3 (3.61%) Six Sigma
10 3 (3.61%) ERP
10 3 (3.61%) Configuration Management
11 2 (2.41%) BCP
Programming Languages
1 4 (4.82%) SQL
2 3 (3.61%) Java
3 2 (2.41%) JavaScript
3 2 (2.41%) PHP
3 2 (2.41%) VB.NET
3 2 (2.41%) C#
4 1 (1.20%) RPG
Qualifications
1 12 (14.46%) ITIL Certification
2 11 (13.25%) Cisco Certification
2 11 (13.25%) CCNA
3 10 (12.05%) Degree
4 9 (10.84%) CCNP
4 9 (10.84%) SC Cleared
4 9 (10.84%) Security Cleared
5 3 (3.61%) Microsoft Certification
6 2 (2.41%) SAP Certification
6 2 (2.41%) PMP
6 2 (2.41%) PMI Certification
6 2 (2.41%) MCSE
6 2 (2.41%) ITIL Foundation Certificate
6 2 (2.41%) CISSP
7 1 (1.20%) ISTQB Foundation Certification
7 1 (1.20%) CCIE
7 1 (1.20%) CCSP
7 1 (1.20%) CCIP
7 1 (1.20%) CCDA
7 1 (1.20%) CCDP
Quality Assurance & Compliance
1 27 (32.53%) SLA
2 1 (1.20%) ISO/IEC 27001
2 1 (1.20%) PCI DSS
2 1 (1.20%) ISO 9000
2 1 (1.20%) ISO 9001
System Software
1 5 (6.02%) VMware Infrastructure
2 1 (1.20%) VirtualBox
2 1 (1.20%) Active Directory
Systems Management
1 1 (1.20%) WSUS
1 1 (1.20%) SCCM
Vendors
1 18 (21.69%) Microsoft
2 11 (13.25%) VMware
3 9 (10.84%) Cisco
4 8 (9.64%) CheckPoint
5 7 (8.43%) SAP
6 2 (2.41%) Remedy
6 2 (2.41%) NetApp
7 1 (1.20%) Novell
7 1 (1.20%) HP
7 1 (1.20%) Citrix
7 1 (1.20%) Fortinet
7 1 (1.20%) T-Plan
Cardiff, South Glamorgan
CPS Group UK
Salary: £32000 - £38000 per annum
Posted: Yesterday
Cardiff, South Glamorgan
Proactive Appointments
Salary: Unspecified £40 - £45k + Benefits
Posted: 3 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £18000 - £22000 per annum + benefits
Posted: 9 days ago
Cardiff
Creative Personnel
Salary: £23000 - £27000 per annum
Posted: 16 days ago
Cardiff
Computer Futures
Salary: £55000 per annum + competitive
Posted: 21 days ago
Cardiff
CPS Group
Salary: £20000 - £25000 per annum + excellent benefits
Posted: 21 days ago
Newport, Gwent
Sanderson
Salary: £40 per annum + Excellent Benefits
Posted: 25 days ago