The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 26 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
26 May 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 217 224 206
Rank change year-on-year
+7 -18
Permanent jobs citing Service Desk Management 21 3 11
As % of all permanent IT jobs located in the West Midlands 0.35% 0.057% 0.21%
As % of the Processes & Methodologies category 0.39% 0.067% 0.25%
Number of salaries quoted 11 2 11
Median salary £52,500 £37,500 £57,500
Median salary % change year-on-year
+40.00% -34.78%
UK excluding London median salary £52,500 £30,000 £45,000
% change year-on-year
+75.00% -33.33%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
5328 4504 4355
As % of all permanent IT jobs located in the West Midlands 87.66% 85.05% 84.56%
Number of salaries quoted 4139 3747 3645
Median salary £42,500 £42,500 £42,000
Median salary % change year-on-year
- +1.19%
90% offered a salary of more than £27,500 £27,500 £29,000
10% offered a salary of more than £65,000 £65,000 £62,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Desk Management
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the West Midlands

Service Desk Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the West Midlands region.

Service Desk Management Salary Trend in the West Midlands

Service Desk Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Desk Management across the West Midlands region over the 3 months to 26 May 2016.

Service Desk Management Salary Histogram in the West Midlands

Service Desk Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the West Midlands region over the 3 months to 26 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +9 19 £52,500 +50.00% 1
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 26 May 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Service Desk Management.

1 22 (91.67%) ITIL
2 19 (79.17%) Incident Management
3 18 (75.00%) Remedy
3 18 (75.00%) assyst
3 18 (75.00%) Problem Management
4 14 (58.33%) Business Continuity
5 11 (45.83%) Service Delivery
6 10 (41.67%) SLA
7 9 (37.50%) Mentoring
8 8 (33.33%) Analytical Skills
8 8 (33.33%) People Management
9 7 (29.17%) Performance Management
9 7 (29.17%) Stakeholder Engagement
9 7 (29.17%) Life Science
9 7 (29.17%) Manufacturing
10 4 (16.67%) MS Excel
11 3 (12.50%) Service Management
11 3 (12.50%) Finance
12 2 (8.33%) Legal
12 2 (8.33%) MS Office
12 2 (8.33%) Microsoft
12 2 (8.33%) Line Management
12 2 (8.33%) Portfolio Management
13 1 (4.17%) ITIL V3
13 1 (4.17%) ITIL Certification
13 1 (4.17%) Avaya
13 1 (4.17%) LAN
13 1 (4.17%) WAN
13 1 (4.17%) Business Intelligence
13 1 (4.17%) Statistics

Service Desk Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (16.67%) MS Excel
2 2 (8.33%) MS Office
Business Applications
1 18 (75.00%) assyst
Communications & Networking
1 1 (4.17%) LAN
1 1 (4.17%) WAN
General
1 7 (29.17%) Manufacturing
2 3 (12.50%) Finance
3 2 (8.33%) Legal
Job Titles
1 10 (41.67%) Senior Manager
2 6 (25.00%) Problem Manager
3 5 (20.83%) Incident Manager
3 5 (20.83%) Major Incident Manager
3 5 (20.83%) Senior Incident Manager
3 5 (20.83%) Senior Problem Manager
4 3 (12.50%) Service Manager
5 2 (8.33%) Delivery Manager
5 2 (8.33%) Services Delivery Manager
6 1 (4.17%) 1st/2nd Line Service Desk Analyst
6 1 (4.17%) 2nd Line Service Desk Analyst
6 1 (4.17%) Analyst
6 1 (4.17%) Coordinator
6 1 (4.17%) IT Manager
6 1 (4.17%) IT Services Manager
6 1 (4.17%) Service Analyst
6 1 (4.17%) Service Desk Analyst
6 1 (4.17%) Service Desk Manager
6 1 (4.17%) Service Desk Team Leader
6 1 (4.17%) Team Leader
Miscellaneous
1 8 (33.33%) Analytical Skills
2 7 (29.17%) Life Science
3 1 (4.17%) Statistics
Processes & Methodologies
1 22 (91.67%) ITIL
2 19 (79.17%) Incident Management
3 18 (75.00%) Problem Management
4 14 (58.33%) Business Continuity
5 11 (45.83%) Service Delivery
6 9 (37.50%) Mentoring
7 8 (33.33%) People Management
8 7 (29.17%) Performance Management
8 7 (29.17%) Stakeholder Engagement
9 3 (12.50%) Service Management
10 2 (8.33%) Line Management
10 2 (8.33%) Portfolio Management
11 1 (4.17%) Business Intelligence
11 1 (4.17%) ITIL V3
11 1 (4.17%) ITSM
Qualifications
1 1 (4.17%) ITIL Certification
Quality Assurance & Compliance
1 10 (41.67%) SLA
Vendors
1 18 (75.00%) Remedy
2 2 (8.33%) Microsoft
3 1 (4.17%) Avaya
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £65K + 5K Car allowance + Excellent Benefits
Posted: 2 days ago