The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 30 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 212 220 213
Rank change year-on-year
+8 -7
Permanent jobs citing Service Desk Management 17 2 17
As % of all permanent IT jobs located in the West Midlands 0.29% 0.037% 0.30%
As % of the Processes & Methodologies category 0.33% 0.043% 0.36%
Number of salaries quoted 5 2 10
Median salary £37,500 £24,000 £48,250
Median salary % change year-on-year
+56.25% -50.25%
90% offered a salary of more than £24,500 £20,800 £28,500
10% offered a salary of more than £67,500 £27,200 £57,500
UK excluding London median salary £38,750 £36,250 £29,000
% change year-on-year
+6.89% +25.00%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
5095 4650 4719
As % of all permanent IT jobs located in the West Midlands 88.13% 86.80% 84.07%
Number of salaries quoted 4003 3860 3968
Median salary £42,500 £42,500 £42,233
Median salary % change year-on-year
- +0.63%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £62,500 £70,000 £63,299
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Desk Management
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the West Midlands

Service Desk Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the West Midlands region.

Service Desk Management Salary Trend in the West Midlands

Service Desk Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Desk Management across the West Midlands region over the 3 months to 30 September 2016.

Service Desk Management Salary Histogram in the West Midlands

Service Desk Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the West Midlands region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -21 7 £65,000 +170.83%
Solihull - 2 £24,500 -
Staffordshire - 1 £37,500 -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 September 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Service Desk Management.

1 42 (97.67%) ITIL
2 30 (69.77%) Service Delivery
3 25 (58.14%) Problem Management
4 22 (51.16%) Incident Management
5 21 (48.84%) assyst
5 21 (48.84%) Remedy
6 18 (41.86%) Business Continuity
7 16 (37.21%) Finance
7 16 (37.21%) MS Excel
7 16 (37.21%) SLA
8 15 (34.88%) Service Management
8 15 (34.88%) Line Management
8 15 (34.88%) Mentoring
9 14 (32.56%) Portfolio Management
9 14 (32.56%) Legal
10 13 (30.23%) Stakeholder Engagement
10 13 (30.23%) Analytical Skills
10 13 (30.23%) People Management
11 12 (27.91%) Performance Management
12 10 (23.26%) Life Science
12 10 (23.26%) Manufacturing
13 5 (11.63%) VMware
13 5 (11.63%) Citrix
13 5 (11.63%) Windows
13 5 (11.63%) Java
13 5 (11.63%) SQL
13 5 (11.63%) Trend Analysis
14 4 (9.30%) LAN
15 3 (6.98%) Virtual Machines
15 3 (6.98%) Microsoft

Service Desk Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 16 (37.21%) MS Excel
Business Applications
1 21 (48.84%) assyst
Communications & Networking
1 4 (9.30%) LAN
Database & Business Intelligence
1 3 (6.98%) DB2
2 1 (2.33%) SQL Server
General
1 16 (37.21%) Finance
2 14 (32.56%) Legal
3 10 (23.26%) Manufacturing
Job Titles
1 17 (39.53%) Service Manager
2 14 (32.56%) Delivery Manager
2 14 (32.56%) Services Delivery Manager
3 7 (16.28%) Senior Manager
4 5 (11.63%) Problem Manager
5 4 (9.30%) Applications Specialist
5 4 (9.30%) Senior Problem Manager
6 3 (6.98%) Incident Manager
6 3 (6.98%) Major Incident Manager
6 3 (6.98%) Senior Incident Manager
6 3 (6.98%) Support Specialist
7 2 (4.65%) Applications Support
7 2 (4.65%) Applications Support Specialist
7 2 (4.65%) Technical Manager
7 2 (4.65%) Technical Services Manager
8 1 (2.33%) IT Manager
8 1 (2.33%) IT Support Manager
8 1 (2.33%) Support Manager
8 1 (2.33%) Technical Support
8 1 (2.33%) Technical Support Manager
Libraries, Frameworks & Software Standards
1 2 (4.65%) .NET
2 1 (2.33%) ASP.NET
Miscellaneous
1 13 (30.23%) Analytical Skills
2 10 (23.26%) Life Science
3 2 (4.65%) Performance Metrics
Operating Systems
1 5 (11.63%) Windows
Processes & Methodologies
1 42 (97.67%) ITIL
2 30 (69.77%) Service Delivery
3 25 (58.14%) Problem Management
4 22 (51.16%) Incident Management
5 18 (41.86%) Business Continuity
6 15 (34.88%) Line Management
6 15 (34.88%) Mentoring
6 15 (34.88%) Service Management
7 14 (32.56%) Portfolio Management
8 13 (30.23%) People Management
8 13 (30.23%) Stakeholder Engagement
9 12 (27.91%) Performance Management
10 5 (11.63%) Trend Analysis
11 3 (6.98%) Change Management
12 2 (4.65%) Coaching
12 2 (4.65%) Continuous Improvement
12 2 (4.65%) ITIL V3
13 1 (2.33%) Configuration Management
13 1 (2.33%) PRINCE2
13 1 (2.33%) Project Management
Programming Languages
1 5 (11.63%) Java
1 5 (11.63%) SQL
2 2 (4.65%) C#
2 2 (4.65%) VB.NET
Quality Assurance & Compliance
1 16 (37.21%) SLA
System Software
1 3 (6.98%) Virtual Machines
1 3 (6.98%) VMware Infrastructure
Vendors
1 21 (48.84%) Remedy
2 5 (11.63%) Citrix
2 5 (11.63%) VMware
3 3 (6.98%) Microsoft
4 1 (2.33%) Cisco
4 1 (2.33%) NetApp