The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 3 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 221 209 227
Rank change year-on-year
-12 +18
Permanent jobs citing Service Desk Management 13 4 9
As % of all permanent IT jobs located in the West Midlands 0.24% 0.078% 0.16%
As % of the Processes & Methodologies category 0.27% 0.091% 0.18%
Number of salaries quoted 6 3 4
Median salary £26,250 £23,000 £32,750
Median salary % change year-on-year
+14.13% -29.77%
90% offered a salary of more than £24,000 £20,600 £24,500
10% offered a salary of more than £31,625 £48,600 £45,550
UK excluding London median salary £38,750 £45,000 £33,750
% change year-on-year
-13.88% +33.33%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4865 4389 4924
As % of all permanent IT jobs located in the West Midlands 88.76% 85.64% 85.66%
Number of salaries quoted 3771 3683 4333
Median salary £42,500 £42,500 £41,000
Median salary % change year-on-year
- +3.65%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £60,000 £65,000 £60,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Desk Management
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the West Midlands

Service Desk Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the West Midlands region.

Service Desk Management Salary Trend in the West Midlands

Service Desk Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the West Midlands region over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Solihull -3 6 £24,500 -
Birmingham -9 5 £28,000 +21.73%
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 3 December 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Service Desk Management.

1 32 (94.12%) ITIL
2 24 (70.59%) Service Delivery
3 16 (47.06%) Problem Management
4 14 (41.18%) Incident Management
4 14 (41.18%) SLA
5 13 (38.24%) MS Excel
5 13 (38.24%) Finance
6 12 (35.29%) Service Management
6 12 (35.29%) Line Management
6 12 (35.29%) Mentoring
7 11 (32.35%) Portfolio Management
7 11 (32.35%) Legal
8 10 (29.41%) Business Continuity
8 10 (29.41%) assyst
8 10 (29.41%) Remedy
8 10 (29.41%) Analytical Skills
8 10 (29.41%) People Management
8 10 (29.41%) Stakeholder Engagement
9 9 (26.47%) Citrix
9 9 (26.47%) Windows
9 9 (26.47%) Java
9 9 (26.47%) SQL
9 9 (26.47%) VMware
10 8 (23.53%) LAN
11 7 (20.59%) Trend Analysis
12 6 (17.65%) Performance Management
12 6 (17.65%) Microsoft
12 6 (17.65%) DB2
13 5 (14.71%) VMware Infrastructure
13 5 (14.71%) ITIL V3

Service Desk Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 13 (38.24%) MS Excel
Business Applications
1 10 (29.41%) assyst
Communications & Networking
1 8 (23.53%) LAN
2 1 (2.94%) Firewall
2 1 (2.94%) Network Security
Database & Business Intelligence
1 6 (17.65%) DB2
2 4 (11.76%) SQL Server
General
1 13 (38.24%) Finance
2 11 (32.35%) Legal
3 4 (11.76%) Manufacturing
Job Titles
1 14 (41.18%) Service Manager
2 11 (32.35%) Delivery Manager
2 11 (32.35%) Services Delivery Manager
3 5 (14.71%) Applications Specialist
4 3 (8.82%) Applications Support
4 3 (8.82%) Support Specialist
5 2 (5.88%) Applications Support Specialist
5 2 (5.88%) Technical Manager
5 2 (5.88%) Technical Services Manager
6 1 (2.94%) Applications Consultant
6 1 (2.94%) Applications Support Analyst
6 1 (2.94%) IT Services Manager
6 1 (2.94%) IT Support Manager
6 1 (2.94%) Performance Manager
6 1 (2.94%) Security Engineer
6 1 (2.94%) Service Performance Manager
6 1 (2.94%) Service Support Manager
6 1 (2.94%) Support Manager
6 1 (2.94%) Technical Engineer
6 1 (2.94%) Technical Support Manager
Libraries, Frameworks & Software Standards
1 3 (8.82%) .NET
2 2 (5.88%) ASP.NET
3 1 (2.94%) .NET Framework
3 1 (2.94%) Web Services
Miscellaneous
1 10 (29.41%) Analytical Skills
2 4 (11.76%) Life Science
3 2 (5.88%) Performance Metrics
Operating Systems
1 9 (26.47%) Windows
Processes & Methodologies
1 32 (94.12%) ITIL
2 24 (70.59%) Service Delivery
3 16 (47.06%) Problem Management
4 14 (41.18%) Incident Management
5 12 (35.29%) Line Management
5 12 (35.29%) Mentoring
5 12 (35.29%) Service Management
6 11 (32.35%) Portfolio Management
7 10 (29.41%) Business Continuity
7 10 (29.41%) People Management
7 10 (29.41%) Stakeholder Engagement
8 7 (20.59%) Trend Analysis
9 6 (17.65%) Performance Management
10 5 (14.71%) ITIL V3
11 3 (8.82%) Change Management
12 2 (5.88%) Coaching
12 2 (5.88%) Continuous Improvement
13 1 (2.94%) Multi-Factor Authentication
13 1 (2.94%) SIEM
13 1 (2.94%) Two-Factor Authentication
Programming Languages
1 9 (26.47%) Java
1 9 (26.47%) SQL
2 3 (8.82%) C#
3 2 (5.88%) VB.NET
Qualifications
1 1 (2.94%) CCNA
1 1 (2.94%) CCSA
1 1 (2.94%) CCSE
1 1 (2.94%) Cisco Certification
Quality Assurance & Compliance
1 14 (41.18%) SLA
System Software
1 5 (14.71%) Virtual Machines
1 5 (14.71%) VMware Infrastructure
Vendors
1 10 (29.41%) Remedy
2 9 (26.47%) Citrix
2 9 (26.47%) VMware
3 6 (17.65%) Microsoft
4 2 (5.88%) Cisco
4 2 (5.88%) Dynatrace
4 2 (5.88%) SolarWinds
5 1 (2.94%) CheckPoint
5 1 (2.94%) Intel Security
5 1 (2.94%) Kaspersky
5 1 (2.94%) NetApp
5 1 (2.94%) Nimsoft
5 1 (2.94%) SonicWALL
5 1 (2.94%) Stonesoft
Oldbury, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £18,000 per annum
Posted: 23 hours ago
West Midlands
Rullion IT Plus
Posted: 5 days ago