The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Service Desk Management
Rank - 203 211
Permanent jobs citing Service Desk Management 0 16 2
As % of all permanent IT jobs located in the West Midlands - 0.30% 0.036%
As % of the Processes & Methodologies category - 0.37% 0.046%
Number of salaries quoted 0 16 1
Average salary - £57,500 £40,000
Average salary % change year-on-year
- +43.75%
UK excluding London average salary £33,500 £40,000 £37,500
% change year-on-year
-16.25% +6.66%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4964 4274 4360
As % of all permanent IT jobs located in the West Midlands 84.80% 79.56% 78.47%
Number of salaries quoted 4019 3547 3674
Average salary £42,500 £41,500 £40,000
Average salary % change year-on-year
+2.40% +3.75%
90% offered a salary of more than £27,500 £28,500 £26,000
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London average salary £44,500 £42,500 £40,995
% change year-on-year
+4.70% +3.67%

Service Desk Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the West Midlands

Service Desk Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the West Midlands region.

Service Desk Management Salary Trend in the West Midlands

Service Desk Management
Top 13 Related IT Skills in the West Midlands

For the 6 months to 29 July 2015, IT jobs across the West Midlands region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 2 (66.67%) Service Delivery
2 1 (33.33%) Line Management
2 1 (33.33%) Mentoring
2 1 (33.33%) Coaching
2 1 (33.33%) People Management
2 1 (33.33%) Asset Management
2 1 (33.33%) Problem Management
2 1 (33.33%) Firewall
2 1 (33.33%) Stakeholder Management
2 1 (33.33%) ITIL
2 1 (33.33%) LAN
2 1 (33.33%) SLA
2 1 (33.33%) Service Management

Service Desk Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 29 July 2015, IT jobs across the West Midlands region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Communications & Networking
1 1 (33.33%) LAN
1 1 (33.33%) Firewall
Job Titles
1 2 (66.67%) Team Leader
1 2 (66.67%) Service Desk Team Leader
2 1 (33.33%) Service Manager
2 1 (33.33%) Service Desk Manager
Processes & Methodologies
1 2 (66.67%) Service Delivery
2 1 (33.33%) Stakeholder Management
2 1 (33.33%) Asset Management
2 1 (33.33%) Problem Management
2 1 (33.33%) Line Management
2 1 (33.33%) Mentoring
2 1 (33.33%) Coaching
2 1 (33.33%) People Management
2 1 (33.33%) ITIL
2 1 (33.33%) Service Management
Quality Assurance & Compliance
1 1 (33.33%) SLA