The first table below looks at the demand for Service Desk Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the West Midlands region.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 194 202 194
Rank change year-on-year
+8 -8
Permanent jobs citing Service Desk Management 7 2 2
As % of all permanent IT jobs located in the West Midlands 0.14% 0.039% 0.043%
As % of the Processes & Methodologies category 0.18% 0.051% 0.059%
Number of salaries quoted 7 2 1
Average salary £57,500 £56,250 £47,500
Average salary % change year-on-year
+2.22% +18.42%
UK excluding London average salary £41,500 £40,000 £45,000
% change year-on-year
+3.75% -11.11%
Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
3900 3894 3371
As % of all permanent IT jobs located in the West Midlands 78.66% 76.46% 72.06%
Number of salaries quoted 3244 3270 2857
Average salary £42,000 £40,000 £40,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £28,500 £27,500 £26,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £42,500 £40,000 £40,052
% change year-on-year
+6.25% -0.12%
Service Desk Management
England

Service Desk Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the West Midlands

Service Desk Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the West Midlands region.

Service Desk Management Salary Trend in the West Midlands

Service Desk Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Desk Management across the West Midlands region over the 3 months to 16 April 2014.

Service Desk Management Salary Histogram in the West Midlands

Service Desk Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the West Midlands region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Staffordshire 0 4 £57,500 +43.75% 1
Shropshire - 2 £20,000 -
Warwickshire - 1 £39,000 -
Service Desk Management
England

Service Desk Management
Top 17 Related IT Skills in the West Midlands

For the 6 months to 16 April 2014, IT jobs across the West Midlands region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 7 (63.64%) SLA
2 6 (54.55%) Microsoft
2 6 (54.55%) Windows Server 2003
2 6 (54.55%) MS Office
2 6 (54.55%) ITIL
2 6 (54.55%) Windows
2 6 (54.55%) Windows XP
2 6 (54.55%) Windows Server 2008
2 6 (54.55%) Windows 2000 Server
2 6 (54.55%) Windows 7
2 6 (54.55%) Computer Science
3 5 (45.45%) Service Delivery
4 4 (36.36%) Project Management
4 4 (36.36%) Incident Management
4 4 (36.36%) Degree
5 1 (9.09%) Statistics
5 1 (9.09%) QA

Service Desk Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 16 April 2014, IT jobs across the West Midlands region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Applications
1 6 (54.55%) MS Office
Job Titles
1 10 (90.91%) Analyst
2 6 (54.55%) Service Analyst
2 6 (54.55%) Help Desk Support
2 6 (54.55%) Service Desk Analyst
3 4 (36.36%) Desktop Support
3 4 (36.36%) Compliance Analyst
3 4 (36.36%) 1st Line Support
4 3 (27.27%) Compliance Manager
5 2 (18.18%) Delivery Manager
5 2 (18.18%) Services Delivery Manager
5 2 (18.18%) Service Manager
6 1 (9.09%) Infrastructure Manager
6 1 (9.09%) Support Manager
6 1 (9.09%) Customer Support Manager
6 1 (9.09%) Customer Services Manager
6 1 (9.09%) Infrastructure Delivery Manager
6 1 (9.09%) Infrastructure Services Manager
Miscellaneous
1 6 (54.55%) Computer Science
2 1 (9.09%) Statistics
Operating Systems
1 6 (54.55%) Windows Server 2003
1 6 (54.55%) Windows
1 6 (54.55%) Windows XP
1 6 (54.55%) Windows Server 2008
1 6 (54.55%) Windows 2000 Server
1 6 (54.55%) Windows 7
Processes & Methodologies
1 6 (54.55%) ITIL
2 5 (45.45%) Service Delivery
3 4 (36.36%) Project Management
3 4 (36.36%) Incident Management
Qualifications
1 4 (36.36%) Degree
Quality Assurance & Compliance
1 7 (63.64%) SLA
2 1 (9.09%) QA
Vendors
1 6 (54.55%) Microsoft
Stoke-on-trent, Staffordshire
SmartSourcing plc
Posted: 3 days ago