The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 21 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
21 Jan 2017
Same period 2016 Same period 2015
Service Desk Management
England / West Midlands
Rank 198 214 217
Rank change year-on-year
+16 +3
Permanent jobs citing Service Desk Management 10 6 5
As % of all permanent IT jobs located in the West Midlands 0.21% 0.11% 0.100%
As % of the Processes & Methodologies category 0.24% 0.13% 0.12%
Number of salaries quoted 5 5 5
Median salary £31,625 £23,000 £40,000
Median salary % change year-on-year
+37.50% -42.50%
90% offered a salary of more than £25,300 £21,500 £24,500
10% offered a salary of more than £38,150 £53,000 £47,500
UK excluding London median salary £37,500 £45,000 £31,500
% change year-on-year
-16.66% +42.85%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4242 4592 4267
As % of all permanent IT jobs located in the West Midlands 88.82% 87.02% 85.20%
Number of salaries quoted 3306 3792 3707
Median salary £42,500 £42,500 £41,500
Median salary % change year-on-year
- +2.40%
90% offered a salary of more than £27,500 £29,000 £27,500
10% offered a salary of more than £62,500 £65,000 £60,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Desk Management
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the West Midlands

Service Desk Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the West Midlands region.

Service Desk Management Salary Trend in the West Midlands

Service Desk Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Desk Management across the West Midlands region over the 3 months to 21 January 2017.

Service Desk Management Salary Histogram in the West Midlands

Service Desk Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the West Midlands region over the 3 months to 21 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Solihull -2 5 £31,625 -
Birmingham -3 3 £28,000 +25.84%
Coventry - 1 £42,500 - 1
Worcestershire - 1 - -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 21 January 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Service Desk Management.

1 20 (90.91%) ITIL
2 10 (45.45%) Java
2 10 (45.45%) SQL
2 10 (45.45%) Windows
2 10 (45.45%) Service Delivery
3 9 (40.91%) LAN
3 9 (40.91%) Citrix
3 9 (40.91%) VMware
3 9 (40.91%) Problem Management
4 8 (36.36%) Incident Management
5 7 (31.82%) Finance
5 7 (31.82%) Trend Analysis
5 7 (31.82%) ITIL V3
6 6 (27.27%) Microsoft
6 6 (27.27%) SLA
6 6 (27.27%) DB2
7 5 (22.73%) MS Excel
7 5 (22.73%) SQL Server
7 5 (22.73%) Service Management
7 5 (22.73%) Virtual Machines
8 4 (18.18%) Line Management
8 4 (18.18%) Mentoring
8 4 (18.18%) Portfolio Management
8 4 (18.18%) Legal
8 4 (18.18%) VMware Infrastructure
9 3 (13.64%) Business Continuity
9 3 (13.64%) Remedy
9 3 (13.64%) Change Management
9 3 (13.64%) C#
9 3 (13.64%) .NET

Service Desk Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (22.73%) MS Excel
Business Applications
1 3 (13.64%) assyst
Communications & Networking
1 9 (40.91%) LAN
2 1 (4.55%) Firewall
2 1 (4.55%) Network Security
Database & Business Intelligence
1 6 (27.27%) DB2
2 5 (22.73%) SQL Server
General
1 7 (31.82%) Finance
2 4 (18.18%) Legal
3 1 (4.55%) Marketing
Job Titles
1 7 (31.82%) Service Manager
2 5 (22.73%) Applications Specialist
2 5 (22.73%) Delivery Manager
2 5 (22.73%) Services Delivery Manager
3 4 (18.18%) Applications Support
4 3 (13.64%) Support Specialist
5 2 (9.09%) Analyst
5 2 (9.09%) Applications Support Analyst
5 2 (9.09%) Applications Support Specialist
5 2 (9.09%) Support Analyst
6 1 (4.55%) 2nd Line Support
6 1 (4.55%) Applications Consultant
6 1 (4.55%) Consultant
6 1 (4.55%) IT Manager
6 1 (4.55%) Network Engineer
6 1 (4.55%) Network Security Engineer
6 1 (4.55%) Support Manager
6 1 (4.55%) Technical Manager
6 1 (4.55%) Technical Support
6 1 (4.55%) Technical Support Manager
Libraries, Frameworks & Software Standards
1 3 (13.64%) .NET
2 2 (9.09%) ASP.NET
3 1 (4.55%) .NET Framework
3 1 (4.55%) Web Services
Miscellaneous
1 3 (13.64%) Analytical Skills
2 2 (9.09%) Performance Metrics
3 1 (4.55%) Computer Science
3 1 (4.55%) Cyber Defence
3 1 (4.55%) Management Information System
Operating Systems
1 10 (45.45%) Windows
Processes & Methodologies
1 20 (90.91%) ITIL
2 10 (45.45%) Service Delivery
3 9 (40.91%) Problem Management
4 8 (36.36%) Incident Management
5 7 (31.82%) ITIL V3
5 7 (31.82%) Trend Analysis
6 5 (22.73%) Service Management
7 4 (18.18%) Line Management
7 4 (18.18%) Mentoring
7 4 (18.18%) Portfolio Management
8 3 (13.64%) Business Continuity
8 3 (13.64%) Change Management
8 3 (13.64%) People Management
8 3 (13.64%) Stakeholder Engagement
9 2 (9.09%) Project Management
10 1 (4.55%) Coaching
10 1 (4.55%) Configuration Management
10 1 (4.55%) CRM
10 1 (4.55%) PRINCE2
10 1 (4.55%) Project Planning
Programming Languages
1 10 (45.45%) Java
1 10 (45.45%) SQL
2 3 (13.64%) C#
3 2 (9.09%) VB.NET
Qualifications
1 1 (4.55%) CCNA
1 1 (4.55%) CCSA
1 1 (4.55%) CCSE
1 1 (4.55%) Cisco Certification
1 1 (4.55%) Degree
1 1 (4.55%) SC Cleared
1 1 (4.55%) Security Cleared
Quality Assurance & Compliance
1 6 (27.27%) SLA
System Software
1 5 (22.73%) Virtual Machines
2 4 (18.18%) VMware Infrastructure
Vendors
1 9 (40.91%) Citrix
1 9 (40.91%) VMware
2 6 (27.27%) Microsoft
3 3 (13.64%) Remedy
4 2 (9.09%) Dynatrace
4 2 (9.09%) SolarWinds
5 1 (4.55%) CheckPoint
5 1 (4.55%) Cisco
5 1 (4.55%) Intel Security
5 1 (4.55%) Kaspersky
5 1 (4.55%) Nimsoft
5 1 (4.55%) SonicWALL
5 1 (4.55%) Stonesoft
Oldbury, West Midlands (County)
Recital Consulting
Salary: £22000 - £25000 Per Annum
Posted: 2 days ago
Coventry
Hays Specialist Recruitment Ltd
Salary: £40000.00 - £45000.00 per annum
Posted: 18 days ago