The first table below looks at the demand for Service Desk Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the West Midlands region.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 205 208 -
Rank change year-on-year
+3 -
Permanent jobs citing Service Desk Management 16 2 0
As % of all permanent IT jobs located in the West Midlands 0.30% 0.036% -
As % of the Processes & Methodologies category 0.39% 0.047% -
Number of salaries quoted 16 1 0
Average salary £57,500 £40,000 -
Average salary % change year-on-year
+43.75% -
UK excluding London average salary £37,500 £37,500 £37,500
Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4084 4253 3648
As % of all permanent IT jobs located in the West Midlands 75.80% 76.74% 74.59%
Number of salaries quoted 3378 3592 3136
Average salary £41,405 £40,000 £39,000
Average salary % change year-on-year
+3.51% +2.56%
90% offered a salary of more than £28,500 £26,000 £27,000
10% offered a salary of more than £65,000 £62,500 £60,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Desk Management
England

Service Desk Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the West Midlands

Service Desk Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the West Midlands region.

Service Desk Management Salary Trend in the West Midlands

Service Desk Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Desk Management across the West Midlands region over the 3 months to 28 July 2014.

Service Desk Management Salary Histogram in the West Midlands

Service Desk Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the West Midlands region over the 3 months to 28 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +1 11 £57,500 +43.75% 1
Worcestershire - 2 £46,250 -
Solihull - 2 £55,000 -
Birmingham 0 1 £30,000 -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 28 July 2014, IT jobs across the West Midlands region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 19 (82.61%) Service Delivery
2 18 (78.26%) Project Management
3 16 (69.57%) Incident Management
4 6 (26.09%) ITIL
5 3 (13.04%) Service Management
5 3 (13.04%) Windows
5 3 (13.04%) SLA
5 3 (13.04%) Microsoft
5 3 (13.04%) ITIL Certification
6 2 (8.70%) BMC
6 2 (8.70%) CRM
6 2 (8.70%) SharePoint
6 2 (8.70%) PRINCE2
6 2 (8.70%) SQL Server
6 2 (8.70%) Remedy
6 2 (8.70%) Advertising
6 2 (8.70%) Windows 8
6 2 (8.70%) Cyber Security
6 2 (8.70%) Remedy ITSM
6 2 (8.70%) SC Cleared
6 2 (8.70%) Security Cleared
7 1 (4.35%) Windows Server 2008
7 1 (4.35%) Windows 2000 Server
7 1 (4.35%) Windows 7
7 1 (4.35%) Root Cause Analysis
7 1 (4.35%) Statistics
7 1 (4.35%) Computer Science
7 1 (4.35%) QA
7 1 (4.35%) Problem Management
7 1 (4.35%) assyst

Service Desk Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 28 July 2014, IT jobs across the West Midlands region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (8.70%) SharePoint
Applications
1 1 (4.35%) MS Office
Business Applications
1 2 (8.70%) Remedy ITSM
2 1 (4.35%) assyst
Database & Business Intelligence
1 2 (8.70%) SQL Server
General
1 2 (8.70%) Advertising
Job Titles
1 13 (56.52%) Analyst
2 12 (52.17%) Compliance Analyst
3 9 (39.13%) Services Delivery Manager
3 9 (39.13%) Service Manager
3 9 (39.13%) Delivery Manager
4 4 (17.39%) Compliance Manager
5 2 (8.70%) Infrastructure Manager
5 2 (8.70%) Infrastructure Delivery Manager
5 2 (8.70%) Infrastructure Services Manager
6 1 (4.35%) Customer Services Manager
6 1 (4.35%) Support Manager
6 1 (4.35%) Problem Manager
6 1 (4.35%) IT Services Delivery Manager
6 1 (4.35%) Customer Support Manager
6 1 (4.35%) IT Services Manager
6 1 (4.35%) Help Desk Support
6 1 (4.35%) Service Desk Analyst
6 1 (4.35%) 1st Line Support
6 1 (4.35%) Service Analyst
6 1 (4.35%) Desktop Support
Libraries, Frameworks & Software Standards
1 1 (4.35%) Flash
Miscellaneous
1 1 (4.35%) Statistics
1 1 (4.35%) Computer Science
Operating Systems
1 3 (13.04%) Windows
2 2 (8.70%) Windows 8
3 1 (4.35%) Windows Server 2008
3 1 (4.35%) Windows 2000 Server
3 1 (4.35%) Windows 7
3 1 (4.35%) Windows XP
3 1 (4.35%) Windows Server 2003
Processes & Methodologies
1 19 (82.61%) Service Delivery
2 18 (78.26%) Project Management
3 16 (69.57%) Incident Management
4 6 (26.09%) ITIL
5 3 (13.04%) Service Management
6 2 (8.70%) CRM
6 2 (8.70%) PRINCE2
6 2 (8.70%) Cyber Security
7 1 (4.35%) Root Cause Analysis
7 1 (4.35%) Problem Management
7 1 (4.35%) Data Analysis
Qualifications
1 3 (13.04%) ITIL Certification
2 2 (8.70%) SC Cleared
2 2 (8.70%) Security Cleared
Quality Assurance & Compliance
1 3 (13.04%) SLA
2 1 (4.35%) QA
Vendors
1 3 (13.04%) Microsoft
2 2 (8.70%) BMC
2 2 (8.70%) Remedy
Stoke-on-trent, Staffordshire
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