The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 29 August 2016 with a comparison to the same period over the previous 2 years.

3 months to
29 Aug 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 212 226 208
Rank change year-on-year
+14 -18
Permanent jobs citing Service Desk Management 22 1 19
As % of all permanent IT jobs located in the West Midlands 0.38% 0.018% 0.35%
As % of the Processes & Methodologies category 0.43% 0.021% 0.42%
Number of salaries quoted 6 1 16
Median salary £65,000 £28,000 £56,500
Median salary % change year-on-year
+132.14% -50.44%
90% offered a salary of more than £42,500 £28,000 £29,250
10% offered a salary of more than £78,750 £28,000 £57,500
UK excluding London median salary £40,000 £33,500 £29,000
% change year-on-year
+19.40% +15.51%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
5080 4845 4552
As % of all permanent IT jobs located in the West Midlands 87.47% 87.08% 83.29%
Number of salaries quoted 4003 3953 3782
Median salary £42,500 £42,500 £42,350
Median salary % change year-on-year
- +0.35%
90% offered a salary of more than £27,500 £27,500 £28,000
10% offered a salary of more than £65,000 £66,500 £62,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Desk Management
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the West Midlands

Service Desk Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the West Midlands region.

Service Desk Management Salary Trend in the West Midlands

Service Desk Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Desk Management across the West Midlands region over the 3 months to 29 August 2016.

Service Desk Management Salary Histogram in the West Midlands

Service Desk Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the West Midlands region over the 3 months to 29 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -14 11 £77,500 +176.78% 1
Staffordshire - 1 £37,500 -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 August 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Service Desk Management.

1 43 (97.73%) ITIL
2 31 (70.45%) Service Delivery
3 29 (65.91%) Problem Management
4 27 (61.36%) Incident Management
5 26 (59.09%) assyst
5 26 (59.09%) Remedy
6 22 (50.00%) Business Continuity
7 20 (45.45%) SLA
8 18 (40.91%) Mentoring
9 16 (36.36%) Analytical Skills
10 15 (34.09%) People Management
10 15 (34.09%) Stakeholder Engagement
11 14 (31.82%) Performance Management
11 14 (31.82%) MS Excel
12 13 (29.55%) Service Management
12 13 (29.55%) Line Management
13 12 (27.27%) Portfolio Management
13 12 (27.27%) Life Science
13 12 (27.27%) Finance
13 12 (27.27%) Legal
13 12 (27.27%) Manufacturing
14 3 (6.82%) Microsoft
15 2 (4.55%) Citrix
15 2 (4.55%) LAN
15 2 (4.55%) Windows
15 2 (4.55%) Java
15 2 (4.55%) SQL
15 2 (4.55%) VMware
15 2 (4.55%) Coaching
15 2 (4.55%) Continuous Improvement

Service Desk Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 14 (31.82%) MS Excel
Business Applications
1 26 (59.09%) assyst
Communications & Networking
1 2 (4.55%) LAN
2 1 (2.27%) WAN
Database & Business Intelligence
1 1 (2.27%) DB2
1 1 (2.27%) SQL Server
General
1 12 (27.27%) Finance
1 12 (27.27%) Legal
1 12 (27.27%) Manufacturing
Job Titles
1 15 (34.09%) Service Manager
2 12 (27.27%) Delivery Manager
2 12 (27.27%) Services Delivery Manager
3 10 (22.73%) Senior Manager
4 6 (13.64%) Problem Manager
5 5 (11.36%) Incident Manager
5 5 (11.36%) Major Incident Manager
5 5 (11.36%) Senior Incident Manager
5 5 (11.36%) Senior Problem Manager
6 2 (4.55%) Support Specialist
6 2 (4.55%) Technical Manager
6 2 (4.55%) Technical Services Manager
7 1 (2.27%) Applications Support
7 1 (2.27%) IT Services Manager
7 1 (2.27%) IT Support
7 1 (2.27%) IT Support Manager
7 1 (2.27%) IT Technical Manager
7 1 (2.27%) Performance Manager
7 1 (2.27%) Service Desk Team Leader
7 1 (2.27%) Support Manager
Libraries, Frameworks & Software Standards
1 1 (2.27%) .NET
Miscellaneous
1 16 (36.36%) Analytical Skills
2 12 (27.27%) Life Science
Operating Systems
1 2 (4.55%) Windows
Processes & Methodologies
1 43 (97.73%) ITIL
2 31 (70.45%) Service Delivery
3 29 (65.91%) Problem Management
4 27 (61.36%) Incident Management
5 22 (50.00%) Business Continuity
6 18 (40.91%) Mentoring
7 15 (34.09%) People Management
7 15 (34.09%) Stakeholder Engagement
8 14 (31.82%) Performance Management
9 13 (29.55%) Line Management
9 13 (29.55%) Service Management
10 12 (27.27%) Portfolio Management
11 2 (4.55%) Coaching
11 2 (4.55%) Continuous Improvement
11 2 (4.55%) Trend Analysis
12 1 (2.27%) Change Management
12 1 (2.27%) Configuration Management
12 1 (2.27%) ITIL V3
12 1 (2.27%) PRINCE
12 1 (2.27%) PRINCE2
Programming Languages
1 2 (4.55%) Java
1 2 (4.55%) SQL
2 1 (2.27%) C#
2 1 (2.27%) VB.NET
Quality Assurance & Compliance
1 20 (45.45%) SLA
System Software
1 1 (2.27%) Virtual Machines
1 1 (2.27%) VMware Infrastructure
Vendors
1 26 (59.09%) Remedy
2 3 (6.82%) Microsoft
3 2 (4.55%) Citrix
3 2 (4.55%) VMware
4 1 (2.27%) Avaya
4 1 (2.27%) Cisco
4 1 (2.27%) NetApp
Birmingham, West Midlands (County)
Plan-net
Salary: Market rate
Posted: 3 days ago