The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 17 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Dec 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 211 201 195
Rank change year-on-year
-10 -6
Permanent jobs citing Service Desk Management 6 4 2
As % of all permanent IT jobs located in the West Midlands 0.11% 0.080% 0.042%
As % of the Processes & Methodologies category 0.13% 0.10% 0.055%
Number of salaries quoted 4 4 2
Average salary £32,250 £20,000 £43,000
Average salary % change year-on-year
+61.25% -53.48%
90% offered a salary of more than £24,500 £20,000 £42,200
10% offered a salary of more than £45,250 £20,000 £43,800
UK excluding London average salary £32,750 £38,000 £40,000
% change year-on-year
-13.81% -5.00%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4558 3878 3629
As % of all permanent IT jobs located in the West Midlands 82.68% 77.76% 75.79%
Number of salaries quoted 3994 3234 3163
Average salary £41,500 £40,000 £40,000
Average salary % change year-on-year
+3.75% -
90% offered a salary of more than £27,850 £26,000 £28,500
10% offered a salary of more than £65,000 £55,000 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Desk Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the West Midlands

Service Desk Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the West Midlands region.

Service Desk Management Salary Trend in the West Midlands

Service Desk Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Desk Management across the West Midlands region over the 3 months to 17 December 2014.

Service Desk Management Salary Histogram in the West Midlands

Service Desk Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the West Midlands region over the 3 months to 17 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham - 4 £32,250 -
Staffordshire - 2 - -
Service Desk Management
England

Service Desk Management
Top 23 Related IT Skills in the West Midlands

For the 6 months to 17 December 2014, IT jobs across the West Midlands region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 14 (60.87%) Service Delivery
1 14 (60.87%) Incident Management
2 13 (56.52%) Project Management
3 10 (43.48%) ITIL
4 8 (34.78%) ITIL Certification
5 6 (26.09%) Service Management
5 6 (26.09%) Problem Management
6 5 (21.74%) Data Analysis
6 5 (21.74%) assyst
6 5 (21.74%) Root Cause Analysis
7 4 (17.39%) Flash
7 4 (17.39%) SLA
8 3 (13.04%) Information Security
9 2 (8.70%) SQL
9 2 (8.70%) Windows
9 2 (8.70%) Change Management
9 2 (8.70%) Continuous Improvement
10 1 (4.35%) Finance
10 1 (4.35%) Banking
10 1 (4.35%) Investment Banking
10 1 (4.35%) Knowledge Management
10 1 (4.35%) Degree
10 1 (4.35%) Capacity Management

Service Desk Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 17 December 2014, IT jobs across the West Midlands region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Business Applications
1 5 (21.74%) assyst
General
1 1 (4.35%) Banking
1 1 (4.35%) Investment Banking
1 1 (4.35%) Finance
Job Titles
1 15 (65.22%) Analyst
2 11 (47.83%) Compliance Analyst
3 5 (21.74%) Problem Manager
4 4 (17.39%) Service Manager
4 4 (17.39%) Delivery Manager
4 4 (17.39%) Services Delivery Manager
5 3 (13.04%) Service Analyst
6 2 (8.70%) Support Analyst
6 2 (8.70%) Compliance Manager
7 1 (4.35%) Incident Analyst
7 1 (4.35%) Service Desk Manager
7 1 (4.35%) Team Leader
7 1 (4.35%) Service Management Analyst
7 1 (4.35%) Support Technician
7 1 (4.35%) Applications Support
7 1 (4.35%) Applications Support Technician
Libraries, Frameworks & Software Standards
1 4 (17.39%) Flash
Operating Systems
1 2 (8.70%) Windows
Processes & Methodologies
1 14 (60.87%) Service Delivery
1 14 (60.87%) Incident Management
2 13 (56.52%) Project Management
3 10 (43.48%) ITIL
4 6 (26.09%) Problem Management
4 6 (26.09%) Service Management
5 5 (21.74%) Data Analysis
5 5 (21.74%) Root Cause Analysis
6 3 (13.04%) Information Security
7 2 (8.70%) Change Management
7 2 (8.70%) Continuous Improvement
8 1 (4.35%) Knowledge Management
8 1 (4.35%) Capacity Management
Programming Languages
1 2 (8.70%) SQL
Qualifications
1 8 (34.78%) ITIL Certification
2 1 (4.35%) Degree
Quality Assurance & Compliance
1 4 (17.39%) SLA