The table below looks at the statistics for the Service Manager role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Manager in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Services Manager
Rank 137 142 145
Rank change year-on-year
+5 +3
Permanent jobs requiring a Service Manager 86 69 60
As % of all permanent IT jobs located in the West Midlands 1.54% 1.27% 1.24%
As % of the Job Titles category 1.61% 1.33% 1.31%
Number of salaries quoted 72 51 46
Average salary £56,250 £52,500 £49,096
Average salary % change year-on-year
+7.14% +6.93%
90% offered a salary of more than £35,150 £40,000 £39,250
10% offered a salary of more than £65,000 £70,000 £68,250
UK excluding London average salary £48,500 £47,500 £46,500
% change year-on-year
+2.10% +2.15%
Service Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5348 5176 4597
As % of all permanent IT jobs located in the West Midlands 95.48% 95.13% 94.88%
Number of salaries quoted 4465 4406 3923
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,000 £24,000 £25,000
10% offered a salary of more than £65,000 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Manager
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Manager in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the West Midlands

Service Manager
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager across the West Midlands region.

Service Manager Salary Trend in the West Midlands

Service Manager
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Manager across the West Midlands region over the 3 months to 19 September 2014.

Service Manager Salary Histogram in the West Midlands

Service Manager
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Manager within the West Midlands region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +25 53 £62,000 +18.09% 9
Coventry -10 10 £44,000 +10.00%
Warwickshire +9 5 £46,750 -37.66% 2
Staffordshire -14 4 £47,500 - 2
Worcestershire - 4 £34,000 -
Walsall - 3 £42,500 -
West Bromwich +5 2 £55,000 +13.40%
Solihull +1 2 £27,500 -47.61% 1
Shropshire - 1 £42,500 - 1
Service Manager
England

Service Manager
Top 30 Related IT Skills in the West Midlands

For the 6 months to 19 September 2014, IT jobs across the West Midlands region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title.

1 108 (59.02%) ITIL
2 98 (53.55%) Service Delivery
3 59 (32.24%) Service Management
4 46 (25.14%) Finance
5 41 (22.40%) Project Management
6 28 (15.30%) PRINCE2
7 27 (14.75%) ITIL V3
8 25 (13.66%) Degree
9 24 (13.11%) ITSM
9 24 (13.11%) People Management
10 22 (12.02%) Incident Management
11 21 (11.48%) Line Management
12 20 (10.93%) Business Development
13 19 (10.38%) SLA
13 19 (10.38%) Transition Management
14 18 (9.84%) ITIL Certification
15 17 (9.29%) Windows
16 16 (8.74%) Law
16 16 (8.74%) Continuous Improvement
17 15 (8.20%) ISEB
18 14 (7.65%) Active Directory
18 14 (7.65%) Operations Management
19 13 (7.10%) WSUS
19 13 (7.10%) MS Office
19 13 (7.10%) Server Monitoring
20 11 (6.01%) Service Desk Management
21 10 (5.46%) Performance Management
22 9 (4.92%) Security Cleared
23 8 (4.37%) Problem Management
23 8 (4.37%) Stakeholder Management

Service Manager
Top Related IT Skills in the West Midlands by Category

For the 6 months to 19 September 2014, IT jobs across the West Midlands region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (0.55%) MS Exchange
1 1 (0.55%) SAS
Applications
1 13 (7.10%) MS Office
2 5 (2.73%) MS Excel
3 2 (1.09%) MS Visio
3 2 (1.09%) MS PowerPoint
4 1 (0.55%) SPSS
Cloud Services
1 4 (2.19%) Cloud Computing
2 1 (0.55%) SaaS
2 1 (0.55%) IaaS
Communications & Networking
1 3 (1.64%) Broadband
1 3 (1.64%) DSL
2 2 (1.09%) Internet
3 1 (0.55%) Unified Communications
3 1 (0.55%) LAN
3 1 (0.55%) WAN
Database & Business Intelligence
1 1 (0.55%) MS Access
1 1 (0.55%) MarkLogic
1 1 (0.55%) Oracle Database
General
1 46 (25.14%) Finance
2 16 (8.74%) Law
3 6 (3.28%) Manufacturing
4 5 (2.73%) Marketing
4 5 (2.73%) Telecoms
5 4 (2.19%) Automotive
5 4 (2.19%) Back Office
6 3 (1.64%) Banking
6 3 (1.64%) Retail
7 2 (1.09%) Billing
7 2 (1.09%) Advertising
7 2 (1.09%) Legal
8 1 (0.55%) Front Office
8 1 (0.55%) Aerospace
8 1 (0.55%) Investment Banking
Libraries, Frameworks & Software Standards
1 3 (1.64%) Middleware
2 1 (0.55%) D-Bus
2 1 (0.55%) HTML
2 1 (0.55%) JMS
Miscellaneous
1 6 (3.28%) Analytical Skills
2 5 (2.73%) Statistics
3 2 (1.09%) Life Science
3 2 (1.09%) FMCG
3 2 (1.09%) Management Information System
4 1 (0.55%) Firmware
4 1 (0.55%) Mainframe
4 1 (0.55%) GIS
4 1 (0.55%) Mobile App
Operating Systems
1 17 (9.29%) Windows
2 3 (1.64%) UNIX
3 1 (0.55%) Linux
Processes & Methodologies
1 108 (59.02%) ITIL
2 98 (53.55%) Service Delivery
3 59 (32.24%) Service Management
4 41 (22.40%) Project Management
5 28 (15.30%) PRINCE2
6 27 (14.75%) ITIL V3
7 24 (13.11%) People Management
7 24 (13.11%) ITSM
8 22 (12.02%) Incident Management
9 21 (11.48%) Line Management
10 20 (10.93%) Business Development
11 19 (10.38%) Transition Management
12 16 (8.74%) Continuous Improvement
13 14 (7.65%) Operations Management
14 13 (7.10%) Server Monitoring
15 11 (6.01%) Service Desk Management
16 10 (5.46%) Performance Management
17 8 (4.37%) Problem Management
17 8 (4.37%) Mentoring
17 8 (4.37%) Stakeholder Management
Programming Languages
1 5 (2.73%) SQL
2 2 (1.09%) C
3 1 (0.55%) Java
3 1 (0.55%) Perl
3 1 (0.55%) VBA
Qualifications
1 25 (13.66%) Degree
2 18 (9.84%) ITIL Certification
3 15 (8.20%) ISEB
4 9 (4.92%) Security Cleared
5 8 (4.37%) SC Cleared
6 4 (2.19%) PRINCE2 Certification
7 2 (1.09%) ITIL Foundation Certificate
8 1 (0.55%) PRINCE2 Practitioner
8 1 (0.55%) PMP
8 1 (0.55%) PMI Certification
Quality Assurance & Compliance
1 19 (10.38%) SLA
2 5 (2.73%) QA
3 4 (2.19%) COBIT
System Software
1 14 (7.65%) Active Directory
2 1 (0.55%) VMware Infrastructure
Systems Management
1 13 (7.10%) WSUS
Vendors
1 6 (3.28%) Microsoft
2 4 (2.19%) BT
2 4 (2.19%) VMware
3 3 (1.64%) Fujitsu
4 2 (1.09%) Oracle
5 1 (0.55%) LANDesk
5 1 (0.55%) HP
5 1 (0.55%) Citrix
5 1 (0.55%) BMC
5 1 (0.55%) Symantec
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