The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 30 June 2016 with a comparison to the same period over the previous 2 years.

3 months to
30 Jun 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 800 856 886
Rank change year-on-year
+56 +30
Permanent jobs citing Service Desk Management 97 82 95
As % of all permanent IT jobs located in England 0.11% 0.079% 0.084%
As % of the Processes & Methodologies category 0.12% 0.091% 0.099%
Number of salaries quoted 54 64 92
Median salary £47,500 £33,500 £43,750
Median salary % change year-on-year
+41.79% -23.42%
90% offered a salary of more than £21,000 £19,000 £19,000
10% offered a salary of more than £74,500 £50,000 £57,500
UK excluding London median salary £41,500 £30,000 £45,000
% change year-on-year
+38.33% -33.33%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
80602 89745 96338
As % of all permanent IT jobs located in England 87.96% 86.74% 85.54%
Number of salaries quoted 68224 74178 78753
Median salary £50,000 £50,000 £49,500
Median salary % change year-on-year
- +1.01%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £74,000 £75,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Desk Management
Jobs Demand Trend in England

The demand trend of job ads across the England region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 30 June 2016.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 30 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +10 26 £52,500 +31.25% 6
South East +34 23 £37,500 +70.45% 2
London +27 18 £50,000 +17.64% 3
Yorkshire +34 9 £16,000 -31.18%
East Midlands +12 9 £32,500 -2.98% 2
South West +23 6 £63,750 +50.00%
North West +11 6 £27,000 -28.00%
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 30 June 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for Service Desk Management.

1 130 (79.27%) ITIL
2 87 (53.05%) Service Delivery
3 85 (51.83%) SLA
4 50 (30.49%) Service Management
4 50 (30.49%) MS Excel
5 49 (29.88%) Incident Management
6 46 (28.05%) Microsoft
7 39 (23.78%) Line Management
8 37 (22.56%) Problem Management
9 36 (21.95%) Windows
9 36 (21.95%) Analytical Skills
10 32 (19.51%) Finance
11 29 (17.68%) Active Directory
12 28 (17.07%) ITSM
13 27 (16.46%) Mentoring
14 26 (15.85%) Change Management
14 26 (15.85%) ITIL V3
15 25 (15.24%) Performance Management
16 24 (14.63%) Remedy
16 24 (14.63%) SharePoint
16 24 (14.63%) MS Office
17 23 (14.02%) assyst
18 20 (12.20%) Legal
19 19 (11.59%) LANDesk
19 19 (11.59%) Office 365
19 19 (11.59%) Manufacturing
19 19 (11.59%) Business Continuity
19 19 (11.59%) People Management
20 18 (10.98%) PRINCE2
21 17 (10.37%) Citrix

Service Desk Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (14.63%) SharePoint
2 8 (4.88%) MS Exchange
3 4 (2.44%) Exchange Server 2010
3 4 (2.44%) SharePoint 2013
4 3 (1.83%) Exchange Server 2007
4 3 (1.83%) Exchange Server 2013
5 1 (0.61%) Blackberry Enterprise Server
5 1 (0.61%) SharePoint 2010
Applications
1 50 (30.49%) MS Excel
2 24 (14.63%) MS Office
3 5 (3.05%) MS PowerPoint
Business Applications
1 23 (14.02%) assyst
2 5 (3.05%) SAP Oil and Gas
Cloud Services
1 19 (11.59%) Office 365
2 17 (10.37%) Amazon AWS
2 17 (10.37%) Microsoft Azure
3 6 (3.66%) SaaS
4 2 (1.22%) PaaS
5 1 (0.61%) Amazon EC2
5 1 (0.61%) IaaS
Communications & Networking
1 10 (6.10%) DNS
2 8 (4.88%) DHCP
3 6 (3.66%) VoIP
4 5 (3.05%) LAN
4 5 (3.05%) SAN
4 5 (3.05%) TCP/IP
4 5 (3.05%) WAN
5 4 (2.44%) ATM
5 4 (2.44%) Intranet
5 4 (2.44%) VPN
6 3 (1.83%) Broadband
6 3 (1.83%) Wireless
7 2 (1.22%) Firewall
7 2 (1.22%) Internet
7 2 (1.22%) Network Security
8 1 (0.61%) DECT
8 1 (0.61%) Wi-Fi
8 1 (0.61%) WLAN
Database & Business Intelligence
1 13 (7.93%) Crystal Reports
2 2 (1.22%) SQL Server
3 1 (0.61%) MySQL
3 1 (0.61%) SQL Server 2008
3 1 (0.61%) SQL Server 2012
3 1 (0.61%) SQL Server Integration Services
3 1 (0.61%) SQL Server Reporting Services
Development Applications
1 2 (1.22%) JIRA
2 1 (0.61%) Selenium
General
1 32 (19.51%) Finance
2 20 (12.20%) Legal
3 19 (11.59%) Manufacturing
4 14 (8.54%) Law
5 9 (5.49%) Retail
6 7 (4.27%) Telecoms
7 6 (3.66%) Banking
7 6 (3.66%) Marketing
8 5 (3.05%) Electronics
9 2 (1.22%) Spanish Language
10 1 (0.61%) Publishing
Job Titles
1 81 (49.39%) Service Manager
2 38 (23.17%) Service Desk Manager
3 31 (18.90%) IT Manager
4 29 (17.68%) IT Services Manager
5 21 (12.80%) Delivery Manager
5 21 (12.80%) Services Delivery Manager
5 21 (12.80%) Team Leader
6 20 (12.20%) Service Desk Team Leader
7 17 (10.37%) Analyst
8 15 (9.15%) Service Analyst
8 15 (9.15%) Service Desk Analyst
9 12 (7.32%) IT Support
10 10 (6.10%) Senior Manager
10 10 (6.10%) Service Support Manager
10 10 (6.10%) Support Manager
11 9 (5.49%) Incident Manager
12 8 (4.88%) Operations Manager
13 7 (4.27%) Head of IT
14 6 (3.66%) Customer Services Manager
14 6 (3.66%) Problem Manager
Libraries, Frameworks & Software Standards
1 1 (0.61%) .NET
1 1 (0.61%) Ajax
1 1 (0.61%) ASP.NET
1 1 (0.61%) CSS
1 1 (0.61%) HTML
1 1 (0.61%) J2EE
1 1 (0.61%) jQuery
1 1 (0.61%) XML
Miscellaneous
1 36 (21.95%) Analytical Skills
2 12 (7.32%) Management Information System
3 11 (6.71%) Life Science
4 6 (3.66%) Virtual Team
5 5 (3.05%) Clustering
5 5 (3.05%) NHS
6 4 (2.44%) Mobile Computing
6 4 (2.44%) User Experience
7 3 (1.83%) CMDB
8 2 (1.22%) Computer Science
8 2 (1.22%) Data Centre
8 2 (1.22%) Statistics
9 1 (0.61%) Blackberry
9 1 (0.61%) Client/Server
9 1 (0.61%) Driving Licence
9 1 (0.61%) Fintech
9 1 (0.61%) Hybrid Cloud
9 1 (0.61%) iPad
Operating Systems
1 36 (21.95%) Windows
2 13 (7.93%) Windows 7
3 11 (6.71%) Windows Server
4 10 (6.10%) Linux
5 9 (5.49%) Windows Server 2008
6 7 (4.27%) Windows Server 2012
7 5 (3.05%) Windows Server 2003
8 4 (2.44%) Windows 10
9 3 (1.83%) AIX
9 3 (1.83%) Mac OS X
9 3 (1.83%) Unix
9 3 (1.83%) Windows XP
10 2 (1.22%) Windows 8
11 1 (0.61%) Mac OS X Server
11 1 (0.61%) Windows Mobile
Processes & Methodologies
1 130 (79.27%) ITIL
2 87 (53.05%) Service Delivery
3 50 (30.49%) Service Management
4 49 (29.88%) Incident Management
5 39 (23.78%) Line Management
6 37 (22.56%) Problem Management
7 28 (17.07%) ITSM
8 27 (16.46%) Mentoring
9 26 (15.85%) Change Management
9 26 (15.85%) ITIL V3
10 25 (15.24%) Performance Management
11 19 (11.59%) Business Continuity
11 19 (11.59%) People Management
12 18 (10.98%) PRINCE2
13 16 (9.76%) Coaching
14 15 (9.15%) Agile Software Development
15 14 (8.54%) Critical Success Factor
16 13 (7.93%) Continuous Improvement
16 13 (7.93%) Portfolio Management
17 12 (7.32%) Stakeholder Engagement
Programming Languages
1 5 (3.05%) PowerShell
2 3 (1.83%) SQL
3 1 (0.61%) ActionScript
3 1 (0.61%) C#
3 1 (0.61%) Java
3 1 (0.61%) JavaScript
3 1 (0.61%) Perl
3 1 (0.61%) PHP
Qualifications
1 15 (9.15%) MCP
2 13 (7.93%) ITIL Certification
2 13 (7.93%) MOS
3 11 (6.71%) HND
4 7 (4.27%) MCITP
4 7 (4.27%) Microsoft Certification
5 3 (1.83%) Degree
5 3 (1.83%) SC Cleared
5 3 (1.83%) Security Cleared
6 2 (1.22%) A+ Certification
7 1 (0.61%) APMP
7 1 (0.61%) CCDA
7 1 (0.61%) CCDP
7 1 (0.61%) CCNA
7 1 (0.61%) CCNP
7 1 (0.61%) Cisco Certification
7 1 (0.61%) PRINCE2 Certification
Quality Assurance & Compliance
1 85 (51.83%) SLA
2 6 (3.66%) Data Quality
3 5 (3.05%) ISO 9001
4 3 (1.83%) ISO/IEC 27001
System Software
1 29 (17.68%) Active Directory
2 6 (3.66%) Hyper-V
3 5 (3.05%) Forefront TMG
4 4 (2.44%) XenApp
5 2 (1.22%) VMware Infrastructure
5 2 (1.22%) XenDesktop
Systems Management
1 5 (3.05%) HP SIM
1 5 (3.05%) SCOM
2 4 (2.44%) AirWatch
Vendors
1 46 (28.05%) Microsoft
2 24 (14.63%) Remedy
3 19 (11.59%) LANDesk
4 17 (10.37%) Citrix
5 14 (8.54%) Rackspace
6 10 (6.10%) Cisco
7 8 (4.88%) VMware
8 5 (3.05%) HP
8 5 (3.05%) SAP
9 3 (1.83%) Apple
10 1 (0.61%) Avaya
10 1 (0.61%) Google
10 1 (0.61%) iManage
10 1 (0.61%) MobileIron
10 1 (0.61%) NetApp
10 1 (0.61%) Oracle
10 1 (0.61%) Spiceworks
10 1 (0.61%) Twitter
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £65K + 5K Car allowance + Excellent Benefits
Posted: 2 days ago
Leicester, Leicestershire
Aximis (West) Limited
Salary: Up to £65K + 5K Car allowance + Excellent Benefits
Posted: 2 days ago
Wolverhampton, West Midlands (County)
Aximis (West) Limited
Salary: Up to £65K + 5K Car allowance + Excellent Benefits
Posted: 2 days ago
City, London
Harrington Starr
Salary: £60000 - £70000 per annum
Posted: 5 days ago
Birmingham, West Midlands (County)
Plan-net
Salary: Market rate
Posted: 5 days ago
London
Plan-net
Salary: Market rate
Posted: 5 days ago
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: Up to £65K + 5K Car allowance + Excellent Benefits
Posted: 6 days ago
London
Venturi
Salary: £50000.00 - £62000.00 per annum + Benefits
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 55-65k
Posted: 5 days ago
Hereford, Herefordshire
Herefordshire Housing
Salary: £28,462 per annum
Posted: 6 days ago
Hereford, Herefordshire
Herefordshire Housing
Salary: From £19,930 to £21,942 per annum
Posted: 6 days ago
Woking
Montash Associates
Salary: £60000 - £70000 per annum + benefits
Posted: 9 days ago
Newcastle upon Tyne
BMC Recruitment Group
Salary: £0 - £30,000 per year
Posted: 27 days ago