The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 26 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
26 May 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 818 864 887
Rank change year-on-year
+46 +23
Permanent jobs citing Service Desk Management 90 70 81
As % of all permanent IT jobs located in England 0.098% 0.070% 0.074%
As % of the Processes & Methodologies category 0.11% 0.081% 0.086%
Number of salaries quoted 64 58 74
Median salary £50,000 £30,000 £45,000
Median salary % change year-on-year
+66.66% -33.33%
90% offered a salary of more than £21,300 £19,000 £19,000
10% offered a salary of more than £71,750 £60,000 £57,500
UK excluding London median salary £52,500 £30,000 £45,000
% change year-on-year
+75.00% -33.33%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
80860 86168 93866
As % of all permanent IT jobs located in England 87.93% 86.26% 85.38%
Number of salaries quoted 68167 70784 76994
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,000 £31,500
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Desk Management
Jobs Demand Trend in England

The demand trend of job ads across the England region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 26 May 2016.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 26 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +30 22 £52,500 +176.31%
West Midlands +7 21 £52,500 +40.00% 1
London +22 19 £50,000 +33.33% 2
Yorkshire +8 8 £16,000 -53.95% 3
East Midlands +13 7 £32,500 -2.98% 1
South West - 6 £80,000 -
North West -4 5 £27,500 -26.66%
East of England +29 2 £33,750 +12.50%
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 26 May 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for Service Desk Management.

1 120 (80.00%) ITIL
2 83 (55.33%) SLA
3 78 (52.00%) Service Delivery
4 49 (32.67%) Incident Management
5 44 (29.33%) Microsoft
6 41 (27.33%) MS Excel
7 39 (26.00%) Service Management
8 37 (24.67%) Problem Management
9 32 (21.33%) Line Management
9 32 (21.33%) Windows
9 32 (21.33%) Analytical Skills
10 31 (20.67%) Change Management
11 29 (19.33%) Active Directory
12 27 (18.00%) Finance
12 27 (18.00%) ITIL V3
13 25 (16.67%) ITSM
13 25 (16.67%) MS Office
14 24 (16.00%) SharePoint
14 24 (16.00%) Performance Management
14 24 (16.00%) Mentoring
15 20 (13.33%) PRINCE2
16 19 (12.67%) LANDesk
16 19 (12.67%) Amazon AWS
16 19 (12.67%) Remedy
17 18 (12.00%) assyst
18 17 (11.33%) Microsoft Azure
18 17 (11.33%) Office 365
18 17 (11.33%) Manufacturing
19 16 (10.67%) Law
19 16 (10.67%) Business Continuity

Service Desk Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (16.00%) SharePoint
2 7 (4.67%) MS Exchange
3 4 (2.67%) SharePoint 2013
4 3 (2.00%) Exchange Server 2007
4 3 (2.00%) Exchange Server 2010
4 3 (2.00%) Exchange Server 2013
5 1 (0.67%) Blackberry Enterprise Server
5 1 (0.67%) SharePoint 2010
Applications
1 41 (27.33%) MS Excel
2 25 (16.67%) MS Office
3 5 (3.33%) MS PowerPoint
Business Applications
1 18 (12.00%) assyst
2 7 (4.67%) SAP Oil and Gas
Cloud Services
1 19 (12.67%) Amazon AWS
2 17 (11.33%) Microsoft Azure
2 17 (11.33%) Office 365
3 6 (4.00%) SaaS
4 2 (1.33%) AWS CloudFormation
4 2 (1.33%) PaaS
5 1 (0.67%) Amazon EC2
5 1 (0.67%) IaaS
Communications & Networking
1 10 (6.67%) DNS
2 7 (4.67%) DHCP
2 7 (4.67%) SAN
3 5 (3.33%) Intranet
3 5 (3.33%) LAN
3 5 (3.33%) TCP/IP
3 5 (3.33%) VoIP
3 5 (3.33%) VPN
3 5 (3.33%) WAN
4 4 (2.67%) ATM
4 4 (2.67%) Firewall
5 3 (2.00%) Broadband
6 2 (1.33%) Cisco IOS
6 2 (1.33%) Internet
6 2 (1.33%) Reverse Proxy
6 2 (1.33%) Wireless
7 1 (0.67%) DECT
7 1 (0.67%) Network Security
7 1 (0.67%) Wi-Fi
7 1 (0.67%) WLAN
Database & Business Intelligence
1 13 (8.67%) Crystal Reports
2 2 (1.33%) SQL Server
3 1 (0.67%) MySQL
3 1 (0.67%) SQL Server 2008
3 1 (0.67%) SQL Server 2012
3 1 (0.67%) SQL Server Integration Services
3 1 (0.67%) SQL Server Reporting Services
Development Applications
1 2 (1.33%) JIRA
2 1 (0.67%) Selenium
General
1 27 (18.00%) Finance
2 17 (11.33%) Manufacturing
3 16 (10.67%) Law
4 13 (8.67%) Legal
4 13 (8.67%) Retail
5 9 (6.00%) Telecoms
6 8 (5.33%) Marketing
7 7 (4.67%) Banking
7 7 (4.67%) Electronics
8 1 (0.67%) Financial Institution
8 1 (0.67%) Investment Banking
8 1 (0.67%) Publishing
Job Titles
1 73 (48.67%) Service Manager
2 42 (28.00%) Service Desk Manager
3 27 (18.00%) IT Manager
4 26 (17.33%) IT Services Manager
5 21 (14.00%) Team Leader
6 20 (13.33%) Service Desk Team Leader
7 15 (10.00%) Support Manager
8 14 (9.33%) Analyst
9 13 (8.67%) Delivery Manager
9 13 (8.67%) Service Support Manager
9 13 (8.67%) Services Delivery Manager
10 12 (8.00%) IT Support
10 12 (8.00%) Service Analyst
10 12 (8.00%) Service Desk Analyst
11 10 (6.67%) Senior Manager
12 9 (6.00%) Head of IT
12 9 (6.00%) Incident Manager
13 8 (5.33%) Head of Delivery
13 8 (5.33%) Head of Service Delivery
13 8 (5.33%) Head of Support
Libraries, Frameworks & Software Standards
1 1 (0.67%) .NET
1 1 (0.67%) Ajax
1 1 (0.67%) ASP.NET
1 1 (0.67%) CSS
1 1 (0.67%) HTML
1 1 (0.67%) J2EE
1 1 (0.67%) jQuery
1 1 (0.67%) XML
Miscellaneous
1 32 (21.33%) Analytical Skills
2 11 (7.33%) Management Information System
3 8 (5.33%) Life Science
4 5 (3.33%) Clustering
4 5 (3.33%) NHS
5 4 (2.67%) Blackberry
5 4 (2.67%) CMDB
6 3 (2.00%) Mobile Computing
7 2 (1.33%) Computer Science
7 2 (1.33%) EPoS
7 2 (1.33%) Statistics
7 2 (1.33%) User Experience
8 1 (0.67%) Client/Server
8 1 (0.67%) Fintech
8 1 (0.67%) Hedge funds
8 1 (0.67%) iPad
Operating Systems
1 32 (21.33%) Windows
2 13 (8.67%) Windows 7
3 10 (6.67%) Windows Server
4 9 (6.00%) Linux
5 7 (4.67%) Windows Server 2008
6 6 (4.00%) Windows Server 2012
7 4 (2.67%) Windows Server 2003
8 3 (2.00%) AIX
8 3 (2.00%) Unix
8 3 (2.00%) Windows 10
9 2 (1.33%) Windows XP
10 1 (0.67%) Mac OS X Server
Processes & Methodologies
1 120 (80.00%) ITIL
2 78 (52.00%) Service Delivery
3 49 (32.67%) Incident Management
4 39 (26.00%) Service Management
5 37 (24.67%) Problem Management
6 32 (21.33%) Line Management
7 31 (20.67%) Change Management
8 27 (18.00%) ITIL V3
9 25 (16.67%) ITSM
10 24 (16.00%) Mentoring
10 24 (16.00%) Performance Management
11 20 (13.33%) PRINCE2
12 16 (10.67%) Business Continuity
13 15 (10.00%) Agile Software Development
14 14 (9.33%) Critical Success Factor
15 13 (8.67%) People Management
16 10 (6.67%) Coaching
17 9 (6.00%) Business Intelligence
17 9 (6.00%) Project Management
18 8 (5.33%) Stakeholder Management
Programming Languages
1 5 (3.33%) PowerShell
2 3 (2.00%) SQL
3 2 (1.33%) Bash Shell
4 1 (0.67%) ActionScript
4 1 (0.67%) C#
4 1 (0.67%) Java
4 1 (0.67%) JavaScript
4 1 (0.67%) Perl
4 1 (0.67%) PHP
Qualifications
1 14 (9.33%) ITIL Certification
2 13 (8.67%) MCP
2 13 (8.67%) MOS
3 11 (7.33%) HND
4 7 (4.67%) MCITP
4 7 (4.67%) Microsoft Certification
5 2 (1.33%) MCTS
6 1 (0.67%) A+ Certification
6 1 (0.67%) APMP
6 1 (0.67%) Degree
6 1 (0.67%) PRINCE2 Certification
Quality Assurance & Compliance
1 83 (55.33%) SLA
2 7 (4.67%) ISO 9001
3 4 (2.67%) Data Quality
4 3 (2.00%) ISO/IEC 27001
System Software
1 29 (19.33%) Active Directory
2 8 (5.33%) Hyper-V
3 5 (3.33%) Forefront TMG
4 3 (2.00%) VMware Infrastructure
4 3 (2.00%) XenApp
4 3 (2.00%) XenDesktop
5 2 (1.33%) XenServer
Systems Management
1 7 (4.67%) SCOM
2 5 (3.33%) HP SIM
3 4 (2.67%) AirWatch
3 4 (2.67%) SCCM
4 2 (1.33%) Opscode Chef
4 2 (1.33%) Puppet
Vendors
1 44 (29.33%) Microsoft
2 19 (12.67%) LANDesk
2 19 (12.67%) Remedy
3 15 (10.00%) Citrix
4 14 (9.33%) Rackspace
5 12 (8.00%) Cisco
6 9 (6.00%) HP
7 8 (5.33%) VMware
8 7 (4.67%) SAP
9 2 (1.33%) Apple
9 2 (1.33%) Dell
9 2 (1.33%) Sun
10 1 (0.67%) Avaya
10 1 (0.67%) Google
10 1 (0.67%) iManage
10 1 (0.67%) MobileIron
10 1 (0.67%) Oracle
10 1 (0.67%) Spiceworks
10 1 (0.67%) Twitter
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