The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 29 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Dec 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 781 788 825
Rank change year-on-year
+7 +37
Permanent jobs citing Service Desk Management 81 77 48
As % of all permanent IT jobs located in England 0.079% 0.077% 0.045%
As % of the Processes & Methodologies category 0.095% 0.093% 0.056%
Number of salaries quoted 70 70 45
Average salary £36,500 £42,500 £35,500
Average salary % change year-on-year
-14.11% +19.71%
90% offered a salary of more than £22,000 £20,000 £25,500
10% offered a salary of more than £50,000 £64,000 £62,500
UK excluding London average salary £32,000 £37,500 £41,250
% change year-on-year
-14.66% -9.09%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
84868 82366 85789
As % of all permanent IT jobs located in England 82.37% 81.94% 79.76%
Number of salaries quoted 70475 66701 73728
Average salary £48,000 £47,500 £45,000
Average salary % change year-on-year
+1.05% +5.55%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £70,000 £75,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 29 December 2014.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 29 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +11 36 £40,000 -23.80% 2
North West -6 12 £42,500 +123.68% 1
Yorkshire -2 11 £24,000 -33.33% 1
South East -26 10 £54,750 +28.82% 2
West Midlands -11 5 £32,250 +61.25%
East Midlands +27 3 £27,000 -41.93%
South West -2 2 £26,000 -38.82%
East of England -26 2 - -
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 29 December 2014, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 110 (72.85%) ITIL
2 59 (39.07%) Service Delivery
3 56 (37.09%) Windows
4 49 (32.45%) SLA
5 41 (27.15%) Active Directory
6 37 (24.50%) MS Office
6 37 (24.50%) Service Management
7 35 (23.18%) Microsoft
8 29 (19.21%) MS Excel
9 28 (18.54%) Windows XP
10 23 (15.23%) Incident Management
11 20 (13.25%) Law
11 20 (13.25%) Analytical Skills
12 19 (12.58%) ITIL Certification
12 19 (12.58%) Finance
13 18 (11.92%) Problem Management
13 18 (11.92%) Windows Server 2008
13 18 (11.92%) Project Management
14 17 (11.26%) MS Exchange
14 17 (11.26%) MCP
14 17 (11.26%) Root Cause Analysis
15 16 (10.60%) Telecoms
15 16 (10.60%) Windows 7
16 15 (9.93%) Retail
16 15 (9.93%) Citrix
17 14 (9.27%) MOS
18 13 (8.61%) Windows Vista
18 13 (8.61%) Cisco
18 13 (8.61%) HND
18 13 (8.61%) Crystal Reports

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 29 December 2014, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 17 (11.26%) MS Exchange
2 10 (6.62%) Exchange Server 2013
3 3 (1.99%) WebSphere
3 3 (1.99%) WebSphere Application Server
3 3 (1.99%) WebLogic
3 3 (1.99%) JBoss
3 3 (1.99%) Tomcat
3 3 (1.99%) SharePoint
4 1 (0.66%) Moodle
4 1 (0.66%) Lync
4 1 (0.66%) CMS
4 1 (0.66%) Exchange Server 2003
Applications
1 37 (24.50%) MS Office
2 29 (19.21%) MS Excel
3 6 (3.97%) MS Visio
4 1 (0.66%) MS Project
Business Applications
1 5 (3.31%) assyst
2 2 (1.32%) SAP Oil and Gas
3 1 (0.66%) Remedy ITSM
Cloud Services
1 10 (6.62%) Office 365
2 1 (0.66%) Cloud Computing
Communications & Networking
1 11 (7.28%) VoIP
1 11 (7.28%) DNS
2 10 (6.62%) Internet
2 10 (6.62%) DHCP
2 10 (6.62%) Ethernet
2 10 (6.62%) TCP/IP
3 9 (5.96%) DECT
3 9 (5.96%) iSCSI
3 9 (5.96%) NAS
4 6 (3.97%) Firewall
5 3 (1.99%) LAN
5 3 (1.99%) WAN
5 3 (1.99%) VPN
6 1 (0.66%) IP Telephony
6 1 (0.66%) SHDSL
6 1 (0.66%) Cisco ASA
6 1 (0.66%) OSPF
6 1 (0.66%) BGP
6 1 (0.66%) SSL
6 1 (0.66%) SAN
Database & Business Intelligence
1 13 (8.61%) Crystal Reports
2 7 (4.64%) SQL Server
3 6 (3.97%) DB2
4 4 (2.65%) Relational Database
5 3 (1.99%) RDBMS
5 3 (1.99%) NoSQL
5 3 (1.99%) Oracle Exadata
Development Applications
1 1 (0.66%) ClearQuest
General
1 20 (13.25%) Law
2 19 (12.58%) Finance
3 16 (10.60%) Telecoms
4 15 (9.93%) Retail
5 8 (5.30%) Marketing
5 8 (5.30%) Advertising
6 6 (3.97%) Banking
6 6 (3.97%) Investment Banking
7 4 (2.65%) Financial Institution
8 2 (1.32%) Electronics
8 2 (1.32%) Legal
8 2 (1.32%) Manufacturing
8 2 (1.32%) Multimedia
9 1 (0.66%) Local Government
9 1 (0.66%) Back Office
Job Titles
1 44 (29.14%) Service Manager
2 42 (27.81%) Analyst
3 32 (21.19%) Service Desk Manager
4 27 (17.88%) Team Leader
5 26 (17.22%) Service Desk Team Leader
6 21 (13.91%) Service Analyst
7 18 (11.92%) Service Desk Analyst
8 11 (7.28%) Support Analyst
9 10 (6.62%) Services Delivery Manager
9 10 (6.62%) Delivery Manager
9 10 (6.62%) Support Manager
9 10 (6.62%) Compliance Analyst
10 8 (5.30%) Systems Support
11 7 (4.64%) Systems Engineer
12 6 (3.97%) Technical Architect
12 6 (3.97%) Architect
12 6 (3.97%) Technical Support
12 6 (3.97%) Consultant
12 6 (3.97%) 2nd Line Support
12 6 (3.97%) Support Team Leader
Libraries, Frameworks & Software Standards
1 4 (2.65%) Flash
2 3 (1.99%) Middleware
3 2 (1.32%) XML
4 1 (0.66%) Spring
4 1 (0.66%) Java EE
4 1 (0.66%) JSTL
4 1 (0.66%) Spring MVC
4 1 (0.66%) REST
4 1 (0.66%) J2EE
4 1 (0.66%) JSP
4 1 (0.66%) Servlets
4 1 (0.66%) SOAP
4 1 (0.66%) Web Services
Miscellaneous
1 20 (13.25%) Analytical Skills
2 9 (5.96%) Life Science
3 6 (3.97%) Equities
4 5 (3.31%) Foreign Exchange (FX)
4 5 (3.31%) Blackberry
4 5 (3.31%) Hedge funds
5 3 (1.99%) IVR
5 3 (1.99%) Replication
6 2 (1.32%) PMI
6 2 (1.32%) DTV
6 2 (1.32%) Management Information System
6 2 (1.32%) Handset
6 2 (1.32%) CMDB
7 1 (0.66%) Derivative
7 1 (0.66%) Computer Science
7 1 (0.66%) VLE
Operating Systems
1 56 (37.09%) Windows
2 28 (18.54%) Windows XP
3 18 (11.92%) Windows Server 2008
4 16 (10.60%) Windows 7
5 13 (8.61%) Windows Vista
6 10 (6.62%) Windows Server 2012
7 9 (5.96%) Mac OS X
8 6 (3.97%) UNIX
8 6 (3.97%) Linux
9 3 (1.99%) AIX
9 3 (1.99%) Windows Mobile
10 2 (1.32%) Windows 8
11 1 (0.66%) Windows Server 2003
Processes & Methodologies
1 110 (72.85%) ITIL
2 59 (39.07%) Service Delivery
3 37 (24.50%) Service Management
4 23 (15.23%) Incident Management
5 18 (11.92%) Problem Management
5 18 (11.92%) Project Management
6 17 (11.26%) Root Cause Analysis
7 10 (6.62%) Performance Monitoring
7 10 (6.62%) Line Management
7 10 (6.62%) Mentoring
7 10 (6.62%) Disaster Recovery
8 9 (5.96%) ITSM
8 9 (5.96%) Change Management
8 9 (5.96%) Resource Management
8 9 (5.96%) Software Deployment
8 9 (5.96%) Performance Management
9 8 (5.30%) Data Analysis
9 8 (5.30%) CRM
10 6 (3.97%) E-Commerce
10 6 (3.97%) Configuration Management
Programming Languages
1 12 (7.95%) SQL
2 2 (1.32%) VBA
3 1 (0.66%) Python
3 1 (0.66%) PowerShell
3 1 (0.66%) VB
3 1 (0.66%) C
3 1 (0.66%) C#
3 1 (0.66%) Java
Qualifications
1 19 (12.58%) ITIL Certification
2 17 (11.26%) MCP
3 14 (9.27%) MOS
4 13 (8.61%) HND
5 12 (7.95%) MCSE
5 12 (7.95%) Microsoft Certification
6 10 (6.62%) Degree
7 8 (5.30%) Cisco Certification
8 7 (4.64%) CCNA
9 4 (2.65%) Security Cleared
10 3 (1.99%) A+ Certification
10 3 (1.99%) SC Cleared
11 2 (1.32%) PMI Certification
12 1 (0.66%) Network+ Certification
12 1 (0.66%) MCTS
12 1 (0.66%) MCITP
12 1 (0.66%) MCPD
12 1 (0.66%) MCSA
12 1 (0.66%) APMP
Quality Assurance & Compliance
1 49 (32.45%) SLA
2 8 (5.30%) ISO 9001
3 2 (1.32%) MiFID
3 2 (1.32%) EMIR
4 1 (0.66%) ISO/IEC 27001
System Software
1 41 (27.15%) Active Directory
2 5 (3.31%) XenApp
3 3 (1.99%) Oracle RAC
4 2 (1.32%) XenServer
4 2 (1.32%) XenDesktop
5 1 (0.66%) Hyper-V
Systems Management
1 3 (1.99%) Data Guard
1 3 (1.99%) ITRS Geneos
2 2 (1.32%) Nagios
2 2 (1.32%) SCOM
3 1 (0.66%) SCDPM
Vendors
1 35 (23.18%) Microsoft
2 15 (9.93%) Citrix
3 13 (8.61%) Cisco
3 13 (8.61%) ServiceNow
4 6 (3.97%) IBM
4 6 (3.97%) Oracle
4 6 (3.97%) Juniper
5 5 (3.31%) SolarWinds
6 4 (2.65%) VMware
7 3 (1.99%) webMethods
7 3 (1.99%) Remedy
8 2 (1.32%) Sophos
8 2 (1.32%) BMC
8 2 (1.32%) SAP
9 1 (0.66%) Avaya
9 1 (0.66%) HP
9 1 (0.66%) Apple
9 1 (0.66%) CheckPoint
9 1 (0.66%) BT
9 1 (0.66%) LANDesk
Newbury, Berkshire
Vodafone Group
Posted: 1 hour ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £30,000 per annum plus benefits
Posted: 4 days ago
London
ENTERPRISE RECRUITMENT LTD
Salary: From £20,000 to £25,000 per annum plus benefits!
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Oxfordshire
Austin Fraser Limited
Salary: £45000 - £50000 per annum + bonuses
Posted: 19 days ago
Greater Manchester
Hays IT - Uk Posting account
Salary: £18000.00 - £19500.00 per annum
Posted: 23 days ago