The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 801 807 792
Rank change year-on-year
+6 -15
Permanent jobs citing Service Desk Management 77 94 63
As % of all permanent IT jobs located in England 0.075% 0.085% 0.062%
As % of the Processes & Methodologies category 0.088% 0.10% 0.077%
Number of salaries quoted 60 92 56
Average salary £33,500 £43,750 £37,500
Average salary % change year-on-year
-23.42% +16.66%
90% offered a salary of more than £19,000 £19,000 £24,000
10% offered a salary of more than £50,250 £57,500 £58,250
UK excluding London average salary £30,000 £45,000 £37,500
% change year-on-year
-33.33% +20.00%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
87191 91296 82288
As % of all permanent IT jobs located in England 84.48% 82.73% 80.93%
Number of salaries quoted 72102 74533 68537
Average salary £50,000 £50,000 £47,000
Average salary % change year-on-year
- +6.38%
90% offered a salary of more than £32,500 £32,000 £30,000
10% offered a salary of more than £75,000 £72,500 £74,100
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 3 July 2015.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +30 25 £22,000 -51.11% 1
London +7 18 £41,250 +7.14% 1
North West +5 17 £37,500 +97.36% 1
East Midlands +4 8 £33,500 +17.54% 1
East of England +6 3 - - 1
Yorkshire +3 2 £23,250 -
West Midlands -26 2 £40,000 -30.43%
South West -18 1 £42,500 -5.55%
North East - 1 £17,000 -
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 3 July 2015, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 144 (78.69%) ITIL
2 90 (49.18%) Windows
3 74 (40.44%) SLA
4 71 (38.80%) MS Excel
5 68 (37.16%) Service Delivery
6 66 (36.07%) Service Management
7 59 (32.24%) Microsoft
8 56 (30.60%) MS Office
9 50 (27.32%) Analytical Skills
10 45 (24.59%) Active Directory
11 43 (23.50%) MCP
12 34 (18.58%) Incident Management
13 29 (15.85%) Mentoring
14 28 (15.30%) Management Information System
14 28 (15.30%) Configuration Management
15 27 (14.75%) A+ Certification
15 27 (14.75%) Problem Management
16 24 (13.11%) Windows XP
17 23 (12.57%) Change Management
17 23 (12.57%) Windows 7
18 22 (12.02%) Finance
18 22 (12.02%) Law
19 21 (11.48%) Line Management
20 19 (10.38%) ISO/IEC 27001
21 17 (9.29%) Continuous Improvement
21 17 (9.29%) Mac OS X
22 15 (8.20%) Internet
22 15 (8.20%) Telecoms
23 14 (7.65%) ServiceNow
24 12 (6.56%) MS Exchange

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 3 July 2015, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 12 (6.56%) MS Exchange
2 6 (3.28%) IBM Notes
3 5 (2.73%) Exchange Server 2007
4 4 (2.19%) Exchange Server 2010
4 4 (2.19%) Exchange Server 2013
4 4 (2.19%) SharePoint
5 3 (1.64%) Blackberry Enterprise Server
6 2 (1.09%) Drupal
Applications
1 71 (38.80%) MS Excel
2 56 (30.60%) MS Office
3 7 (3.83%) MS PowerPoint
4 5 (2.73%) MS Visio
5 1 (0.55%) MS Project
5 1 (0.55%) Adobe Creative Suite
Business Applications
1 2 (1.09%) Academy Housing
1 2 (1.09%) arcHouse
1 2 (1.09%) assyst
1 2 (1.09%) Orchard Housing
1 2 (1.09%) Aareon QL
1 2 (1.09%) OPENHousing
1 2 (1.09%) MIS ActiveH
1 2 (1.09%) Northgate Housing
2 1 (0.55%) Remedy ITSM
2 1 (0.55%) MetaTrader
2 1 (0.55%) Summit
Cloud Services
1 8 (4.37%) Amazon EC2
1 8 (4.37%) Amazon AWS
2 6 (3.28%) Office 365
Communications & Networking
1 15 (8.20%) Internet
2 10 (5.46%) DNS
3 8 (4.37%) DECT
3 8 (4.37%) VoIP
3 8 (4.37%) DHCP
4 6 (3.28%) TCP/IP
4 6 (3.28%) WAN
5 5 (2.73%) LAN
6 4 (2.19%) Ethernet
6 4 (2.19%) NAS
6 4 (2.19%) Firewall
6 4 (2.19%) iSCSI
7 2 (1.09%) VSAT
7 2 (1.09%) Intranet
8 1 (0.55%) VPN
Database & Business Intelligence
1 10 (5.46%) Crystal Reports
2 2 (1.09%) Data Warehouse
2 2 (1.09%) SQL Server
3 1 (0.55%) DB2
3 1 (0.55%) RDBMS
3 1 (0.55%) SQL Server 2005
3 1 (0.55%) SQL Server 2008
3 1 (0.55%) NoSQL
3 1 (0.55%) Oracle Exadata
3 1 (0.55%) Relational Database
General
1 22 (12.02%) Finance
1 22 (12.02%) Law
2 15 (8.20%) Telecoms
3 10 (5.46%) Manufacturing
4 9 (4.92%) Legal
5 8 (4.37%) Advertising
6 6 (3.28%) Retail
7 3 (1.64%) Investment Banking
7 3 (1.64%) Banking
8 2 (1.09%) Front Office
9 1 (0.55%) Back Office
Job Titles
1 67 (36.61%) Service Manager
2 46 (25.14%) Analyst
3 43 (23.50%) Service Analyst
3 43 (23.50%) Service Desk Analyst
4 38 (20.77%) Service Desk Manager
5 20 (10.93%) Team Leader
6 19 (10.38%) Service Desk Team Leader
7 17 (9.29%) Delivery Manager
7 17 (9.29%) Services Delivery Manager
8 14 (7.65%) Consultant
9 13 (7.10%) Management Consultant
9 13 (7.10%) Service Management Consultant
10 8 (4.37%) IT Services Manager
11 7 (3.83%) Support Manager
12 6 (3.28%) Transition Manager
12 6 (3.28%) Operations Manager
12 6 (3.28%) IT Operations Manager
12 6 (3.28%) Service Transition Manager
13 5 (2.73%) IT Support
13 5 (2.73%) Service Support Manager
Libraries, Frameworks & Software Standards
1 3 (1.64%) COM
2 1 (0.55%) XML
2 1 (0.55%) Flash
Miscellaneous
1 50 (27.32%) Analytical Skills
2 28 (15.30%) Management Information System
3 10 (5.46%) Life Science
4 6 (3.28%) IVR
5 4 (2.19%) Equities
6 3 (1.64%) Data Centre
6 3 (1.64%) Hedge funds
6 3 (1.64%) Foreign Exchange (FX)
6 3 (1.64%) Blackberry
7 2 (1.09%) EPoS
7 2 (1.09%) Thin Client
7 2 (1.09%) Replication
7 2 (1.09%) Statistics
7 2 (1.09%) Fat Client
7 2 (1.09%) Video Conferencing
8 1 (0.55%) Derivative
8 1 (0.55%) LIMS
Operating Systems
1 90 (49.18%) Windows
2 24 (13.11%) Windows XP
3 23 (12.57%) Windows 7
4 17 (9.29%) Mac OS X
5 11 (6.01%) Windows Vista
6 7 (3.83%) Windows Server 2008
7 6 (3.28%) Windows Server 2012
8 3 (1.64%) Windows 8
8 3 (1.64%) Linux
9 2 (1.09%) Windows Server 2003
10 1 (0.55%) UNIX
10 1 (0.55%) Android
10 1 (0.55%) Apple iOS
Processes & Methodologies
1 144 (78.69%) ITIL
2 68 (37.16%) Service Delivery
3 66 (36.07%) Service Management
4 34 (18.58%) Incident Management
5 29 (15.85%) Mentoring
6 28 (15.30%) Configuration Management
7 27 (14.75%) Problem Management
8 23 (12.57%) Change Management
9 21 (11.48%) Line Management
10 17 (9.29%) Continuous Improvement
11 12 (6.56%) ITIL V3
12 11 (6.01%) People Management
13 10 (5.46%) Performance Management
14 9 (4.92%) Root Cause Analysis
14 9 (4.92%) Coaching
14 9 (4.92%) Portfolio Management
14 9 (4.92%) Process Management
15 8 (4.37%) Matrix Management
15 8 (4.37%) Data Analysis
15 8 (4.37%) Software Deployment
Programming Languages
1 4 (2.19%) SQL
2 1 (0.55%) VBA
Qualifications
1 43 (23.50%) MCP
2 27 (14.75%) A+ Certification
3 10 (5.46%) HND
4 9 (4.92%) CCNA
4 9 (4.92%) Cisco Certification
4 9 (4.92%) Microsoft Certification
4 9 (4.92%) ITIL Certification
4 9 (4.92%) MOS
4 9 (4.92%) Degree
5 4 (2.19%) MCSE
6 3 (1.64%) MCTS
7 2 (1.09%) PRINCE2 Practitioner
7 2 (1.09%) Security Cleared
8 1 (0.55%) APMP
Quality Assurance & Compliance
1 74 (40.44%) SLA
2 19 (10.38%) ISO/IEC 27001
3 10 (5.46%) ISO 9001
4 1 (0.55%) MiFID
4 1 (0.55%) EMIR
System Software
1 45 (24.59%) Active Directory
2 5 (2.73%) VMware Infrastructure
3 2 (1.09%) KVM
4 1 (0.55%) vSphere
4 1 (0.55%) Oracle RAC
Systems Management
1 2 (1.09%) Nagios
1 2 (1.09%) Opsview
2 1 (0.55%) Casper Suite
2 1 (0.55%) SCCM
2 1 (0.55%) Data Guard
Vendors
1 59 (32.24%) Microsoft
2 14 (7.65%) ServiceNow
3 8 (4.37%) Apple
4 7 (3.83%) VMware
5 6 (3.28%) Lotus
6 5 (2.73%) Cisco
7 4 (2.19%) Citrix
7 4 (2.19%) Remedy
8 3 (1.64%) Interwoven
9 2 (1.09%) Oracle
9 2 (1.09%) Salesforce.com
9 2 (1.09%) HP
9 2 (1.09%) Aareon
9 2 (1.09%) Kypera
9 2 (1.09%) Northgate
9 2 (1.09%) Civica
9 2 (1.09%) Capita
9 2 (1.09%) Orchard
9 2 (1.09%) LANDesk
10 1 (0.55%) Dell
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