The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 17 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
17 Jan 2017
Same period 2016 Same period 2015
Service Desk Management
UK / England
Rank 758 828 831
Rank change year-on-year
+70 +3
Permanent jobs citing Service Desk Management 87 66 90
As % of all permanent IT jobs located in England 0.11% 0.072% 0.094%
As % of the Processes & Methodologies category 0.13% 0.082% 0.11%
Number of salaries quoted 66 62 77
Median salary £49,000 £45,000 £40,000
Median salary % change year-on-year
+8.88% +12.50%
90% offered a salary of more than £20,250 £32,500 £22,000
10% offered a salary of more than £72,500 £72,500 £50,000
UK excluding London median salary £37,500 £45,000 £31,500
% change year-on-year
-16.66% +42.85%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
69491 80594 82768
As % of all permanent IT jobs located in England 88.18% 87.70% 86.04%
Number of salaries quoted 57640 67785 68751
Median salary £50,000 £50,000 £48,000
Median salary % change year-on-year
- +4.16%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £72,500 £77,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Desk Management
Jobs Demand Trend in England

The demand trend of job ads across the England region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 17 January 2017.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 17 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +75 32 £72,500 +38.75% 4
South West +23 13 £18,000 -77.50%
East Midlands +20 13 £67,500 +107.69%
North West -6 11 £35,000 -2.77% 1
West Midlands +9 10 £31,625 -13.35% 2
Yorkshire +26 5 £31,250 -44.93% 1
South East +58 3 £27,500 -38.88%
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 17 January 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for Service Desk Management.

1 135 (87.66%) ITIL
2 84 (54.55%) Service Delivery
3 58 (37.66%) Finance
4 53 (34.42%) SLA
5 41 (26.62%) Service Management
6 32 (20.78%) MS Excel
7 31 (20.13%) Windows
8 30 (19.48%) Microsoft
8 30 (19.48%) ITIL V3
9 27 (17.53%) Incident Management
9 27 (17.53%) Line Management
10 25 (16.23%) Continuous Improvement
11 24 (15.58%) Problem Management
11 24 (15.58%) Project Management
12 23 (14.94%) Legal
13 22 (14.29%) Portfolio Management
14 20 (12.99%) Business Continuity
15 17 (11.04%) Citrix
16 16 (10.39%) SQL
16 16 (10.39%) Retail
17 15 (9.74%) Supplier Management
17 15 (9.74%) Trend Analysis
17 15 (9.74%) Active Directory
17 15 (9.74%) VMware
18 14 (9.09%) LAN
19 13 (8.44%) PRINCE2
19 13 (8.44%) Linux
19 13 (8.44%) SQL Server
19 13 (8.44%) Change Management
19 13 (8.44%) Analytical Skills

Service Desk Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (5.84%) MS Exchange
2 7 (4.55%) Exchange Server 2010
3 5 (3.25%) SharePoint
4 4 (2.60%) Drupal
4 4 (2.60%) GeoServer
4 4 (2.60%) IIS
5 3 (1.95%) Exchange Server 2013
5 3 (1.95%) SharePoint 2013
6 2 (1.30%) Apache
6 2 (1.30%) Jetty
6 2 (1.30%) Tomcat
7 1 (0.65%) Exchange Server 2007
Applications
1 32 (20.78%) MS Excel
2 10 (6.49%) MS PowerPoint
3 8 (5.19%) MS Office
Business Applications
1 3 (1.95%) assyst
2 2 (1.30%) Dynamics CRM
Cloud Services
1 6 (3.90%) Office 365
2 4 (2.60%) Amazon AWS
3 3 (1.95%) Cloud Computing
4 2 (1.30%) Microsoft Azure
4 2 (1.30%) SaaS
5 1 (0.65%) Adobe Creative Cloud
Communications & Networking
1 14 (9.09%) LAN
2 8 (5.19%) DHCP
2 8 (5.19%) DNS
2 8 (5.19%) Firewall
3 6 (3.90%) VPN
4 5 (3.25%) VoIP
5 4 (2.60%) WAN
6 3 (1.95%) TCP/IP
7 2 (1.30%) SNMP
7 2 (1.30%) Unified Communications
8 1 (0.65%) FTP
8 1 (0.65%) GPRS
8 1 (0.65%) Internet
8 1 (0.65%) Intranet
8 1 (0.65%) Intrusion Detection
8 1 (0.65%) IP Telephony
8 1 (0.65%) Network Security
8 1 (0.65%) SAN
8 1 (0.65%) VLAN
8 1 (0.65%) Wireless
Database & Business Intelligence
1 13 (8.44%) SQL Server
2 6 (3.90%) DB2
3 4 (2.60%) PostgreSQL
4 3 (1.95%) SQL Server 2008
5 2 (1.30%) Big Data
5 2 (1.30%) SQL Server 2012
6 1 (0.65%) OLAP
6 1 (0.65%) SQL Server 2005
6 1 (0.65%) SQL Server Reporting Services
Development Applications
1 2 (1.30%) JIRA
General
1 58 (37.66%) Finance
2 23 (14.94%) Legal
3 16 (10.39%) Retail
4 2 (1.30%) Law
4 2 (1.30%) Marketing
4 2 (1.30%) Telecoms
5 1 (0.65%) Advertising
5 1 (0.65%) Manufacturing
Job Titles
1 69 (44.81%) Service Manager
2 49 (31.82%) Delivery Manager
2 49 (31.82%) Services Delivery Manager
3 21 (13.64%) Analyst
3 21 (13.64%) Service Desk Manager
4 14 (9.09%) Service Analyst
5 13 (8.44%) IT Manager
6 11 (7.14%) Applications Support
6 11 (7.14%) IT Support
6 11 (7.14%) ITIL Manager
6 11 (7.14%) ITIL Service Manager
7 9 (5.84%) Service Desk Analyst
8 8 (5.19%) IT Services Manager
8 8 (5.19%) Support Analyst
9 7 (4.55%) 1st Line Support
9 7 (4.55%) Service Support Manager
10 6 (3.90%) 2nd Line Support
10 6 (3.90%) Support Manager
11 5 (3.25%) Administrator
11 5 (3.25%) Technical Manager
Libraries, Frameworks & Software Standards
1 8 (5.19%) .NET
2 5 (3.25%) Web Services
3 3 (1.95%) ASP.NET
4 1 (0.65%) .NET Framework
Miscellaneous
1 13 (8.44%) Analytical Skills
2 5 (3.25%) Data Centre
2 5 (3.25%) Virtual Team
3 4 (2.60%) Management Information System
3 4 (2.60%) NHS
4 3 (1.95%) Foreign Exchange (FX)
4 3 (1.95%) Mobile Computing
4 3 (1.95%) Performance Metrics
5 2 (1.30%) Statistics
6 1 (0.65%) Blackberry
6 1 (0.65%) Computer Science
6 1 (0.65%) Cyber Defence
6 1 (0.65%) Data Protection Act
6 1 (0.65%) Data Structures
6 1 (0.65%) Mobile App
6 1 (0.65%) PMI
6 1 (0.65%) Replication
6 1 (0.65%) Telematics
6 1 (0.65%) Video Conferencing
Operating Systems
1 31 (20.13%) Windows
2 13 (8.44%) Linux
2 13 (8.44%) Windows Server
3 7 (4.55%) Windows Server 2008
4 4 (2.60%) Windows Server 2012
5 3 (1.95%) AIX
5 3 (1.95%) Unix
5 3 (1.95%) Windows Server 2003
6 2 (1.30%) Apple iOS
6 2 (1.30%) CentOS
6 2 (1.30%) Mac OS X
6 2 (1.30%) Windows 7
7 1 (0.65%) Android
7 1 (0.65%) Windows 10
Processes & Methodologies
1 135 (87.66%) ITIL
2 84 (54.55%) Service Delivery
3 41 (26.62%) Service Management
4 30 (19.48%) ITIL V3
5 27 (17.53%) Incident Management
5 27 (17.53%) Line Management
6 25 (16.23%) Continuous Improvement
7 24 (15.58%) Problem Management
7 24 (15.58%) Project Management
8 22 (14.29%) Portfolio Management
9 20 (12.99%) Business Continuity
10 15 (9.74%) Supplier Management
10 15 (9.74%) Trend Analysis
11 13 (8.44%) Change Management
11 13 (8.44%) PRINCE2
12 10 (6.49%) Agile Software Development
12 10 (6.49%) Operations Management
12 10 (6.49%) Process Improvement
13 8 (5.19%) Disaster Recovery
13 8 (5.19%) ITSM
Programming Languages
1 16 (10.39%) SQL
2 11 (7.14%) Java
3 4 (2.60%) C#
4 3 (1.95%) PowerShell
4 3 (1.95%) VB.NET
5 2 (1.30%) C
6 1 (0.65%) T-SQL
Qualifications
1 11 (7.14%) ITIL Certification
2 5 (3.25%) Degree
2 5 (3.25%) Security Cleared
3 3 (1.95%) Cisco Certification
4 2 (1.30%) A+ Certification
4 2 (1.30%) CCNA
4 2 (1.30%) CCNP
4 2 (1.30%) Microsoft Certification
5 1 (0.65%) CCIP
5 1 (0.65%) CCSA
5 1 (0.65%) CCSE
5 1 (0.65%) GNVQ
5 1 (0.65%) MCITP
5 1 (0.65%) MCP
5 1 (0.65%) PMI Certification
5 1 (0.65%) SC Cleared
Quality Assurance & Compliance
1 53 (34.42%) SLA
2 12 (7.79%) ISO/IEC 27001
3 2 (1.30%) ISO 9001
4 1 (0.65%) PCI DSS
System Software
1 15 (9.74%) Active Directory
2 6 (3.90%) VMware Infrastructure
3 5 (3.25%) Virtual Machines
3 5 (3.25%) XenApp
4 4 (2.60%) Hyper-V
5 2 (1.30%) vSphere
Systems Management
1 3 (1.95%) AirWatch
2 2 (1.30%) Cisco Prime
3 1 (0.65%) SCCM
3 1 (0.65%) WSUS
Vendors
1 30 (19.48%) Microsoft
2 17 (11.04%) Citrix
3 15 (9.74%) VMware
4 10 (6.49%) Cisco
5 4 (2.60%) SolarWinds
6 3 (1.95%) Juniper
6 3 (1.95%) Remedy
7 2 (1.30%) Dynatrace
7 2 (1.30%) Palo Alto
7 2 (1.30%) Red Hat
8 1 (0.65%) Adobe
8 1 (0.65%) Apple
8 1 (0.65%) CheckPoint
8 1 (0.65%) GFI Software
8 1 (0.65%) HP
8 1 (0.65%) Intel Security
8 1 (0.65%) Kaspersky
8 1 (0.65%) NetApp
8 1 (0.65%) Salesforce.com
8 1 (0.65%) Stonesoft
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