The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 785 772 820
Rank change year-on-year
-13 +48
Permanent jobs citing Service Desk Management 84 82 61
As % of all permanent IT jobs located in England 0.077% 0.081% 0.055%
As % of the Processes & Methodologies category 0.095% 0.10% 0.071%
Number of salaries quoted 75 77 57
Average salary £29,500 £35,000 £41,500
Average salary % change year-on-year
-15.71% -15.66%
90% offered a salary of more than £20,600 £27,200 £27,500
10% offered a salary of more than £57,500 £52,500 £57,000
UK excluding London average salary £29,000 £34,000 £39,500
% change year-on-year
-14.70% -13.92%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
88348 80777 86180
As % of all permanent IT jobs located in England 80.76% 79.43% 77.93%
Number of salaries quoted 71077 66715 73803
Average salary £48,500 £47,500 £47,000
Average salary % change year-on-year
+2.10% +1.06%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 22 August 2014.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -10 20 £29,750 -32.00% 4
West Midlands +10 18 £56,500 - 1
East Midlands +4 16 £27,000 - 2
South West -7 12 £45,000 +38.46% 1
South East -38 7 £24,000 -33.79% 2
East of England +1 5 £25,500 -20.31% 2
North West -16 5 £19,000 -13.63% 1
Yorkshire -49 1 £37,500 -16.66% 1
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 22 August 2014, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 122 (73.49%) ITIL
2 64 (38.55%) Service Delivery
3 55 (33.13%) Service Management
3 55 (33.13%) Active Directory
4 49 (29.52%) Incident Management
5 47 (28.31%) SLA
6 43 (25.90%) Windows
7 32 (19.28%) Project Management
8 28 (16.87%) Problem Management
9 25 (15.06%) Windows XP
10 24 (14.46%) Finance
11 22 (13.25%) Law
11 22 (13.25%) Microsoft
12 21 (12.65%) SQL
13 20 (12.05%) ITIL Certification
13 20 (12.05%) ITSM
14 19 (11.45%) MCP
14 19 (11.45%) MS Excel
15 18 (10.84%) Mac OS X
16 16 (9.64%) Advertising
17 15 (9.04%) MS Exchange
17 15 (9.04%) Crystal Reports
17 15 (9.04%) MS Office
18 14 (8.43%) MOS
18 14 (8.43%) Windows 7
19 13 (7.83%) Continuous Improvement
19 13 (7.83%) Stakeholder Management
20 12 (7.23%) HND
20 12 (7.23%) ServiceNow
21 11 (6.63%) Root Cause Analysis

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 22 August 2014, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 15 (9.04%) MS Exchange
2 3 (1.81%) SharePoint
2 3 (1.81%) IBM Notes
3 2 (1.20%) Lotus Domino
4 1 (0.60%) Tomcat
4 1 (0.60%) Exchange Server 2003
4 1 (0.60%) Exchange Server 2007
4 1 (0.60%) Exchange Server 2010
Applications
1 19 (11.45%) MS Excel
2 15 (9.04%) MS Office
Business Applications
1 2 (1.20%) Remedy ITSM
1 2 (1.20%) SAP Oil and Gas
1 2 (1.20%) assyst
2 1 (0.60%) Agresso
2 1 (0.60%) Academy Housing
2 1 (0.60%) arcHouse
Communications & Networking
1 4 (2.41%) WAN
2 3 (1.81%) DNS
3 2 (1.20%) TCP/IP
3 2 (1.20%) Internet
3 2 (1.20%) DHCP
4 1 (0.60%) FTP
4 1 (0.60%) SNMP
4 1 (0.60%) SMTP
4 1 (0.60%) Broadband
4 1 (0.60%) LAN
4 1 (0.60%) VoIP
4 1 (0.60%) Intranet
4 1 (0.60%) MPLS
4 1 (0.60%) SAN
Database & Business Intelligence
1 15 (9.04%) Crystal Reports
2 2 (1.20%) SQL Server
3 1 (0.60%) MySQL
Development Applications
1 1 (0.60%) ClearQuest
General
1 24 (14.46%) Finance
2 22 (13.25%) Law
3 16 (9.64%) Advertising
4 10 (6.02%) Telecoms
5 7 (4.22%) Banking
6 5 (3.01%) Legal
7 2 (1.20%) Marketing
7 2 (1.20%) Retail
7 2 (1.20%) Manufacturing
7 2 (1.20%) Electronics
8 1 (0.60%) Investment Banking
Job Titles
1 48 (28.92%) Analyst
2 44 (26.51%) Service Manager
3 29 (17.47%) Service Desk Manager
4 25 (15.06%) Team Leader
5 24 (14.46%) Service Desk Team Leader
6 22 (13.25%) Consultant
6 22 (13.25%) Service Analyst
7 18 (10.84%) Management Consultant
7 18 (10.84%) Technical Consultant
7 18 (10.84%) Service Desk Analyst
7 18 (10.84%) Business Consultant
7 18 (10.84%) ITSM Consultant
7 18 (10.84%) Service Management Consultant
8 15 (9.04%) Compliance Analyst
9 12 (7.23%) Services Delivery Manager
9 12 (7.23%) Delivery Manager
10 9 (5.42%) Support Analyst
11 6 (3.61%) IT Services Manager
11 6 (3.61%) Support Manager
12 5 (3.01%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 2 (1.20%) Flash
2 1 (0.60%) HTML
2 1 (0.60%) CSS
2 1 (0.60%) SOAP
2 1 (0.60%) XML
2 1 (0.60%) REST
2 1 (0.60%) HTML5
Miscellaneous
1 11 (6.63%) Management Information System
2 5 (3.01%) Blackberry
3 3 (1.81%) Computer Science
3 3 (1.81%) Enterprise Software
4 2 (1.20%) CMDB
4 2 (1.20%) IBM Mainframe
4 2 (1.20%) DTV
4 2 (1.20%) Mainframe
5 1 (0.60%) Smartphone
5 1 (0.60%) PDA
5 1 (0.60%) iPhone
5 1 (0.60%) iPad
5 1 (0.60%) Video Conferencing
Operating Systems
1 43 (25.90%) Windows
2 25 (15.06%) Windows XP
3 18 (10.84%) Mac OS X
4 14 (8.43%) Windows 7
5 5 (3.01%) Windows 8
6 2 (1.20%) Windows Server 2008
6 2 (1.20%) Windows Server 2003
7 1 (0.60%) Linux
7 1 (0.60%) Mac OS
7 1 (0.60%) Windows Server 2012
Processes & Methodologies
1 122 (73.49%) ITIL
2 64 (38.55%) Service Delivery
3 55 (33.13%) Service Management
4 49 (29.52%) Incident Management
5 32 (19.28%) Project Management
6 28 (16.87%) Problem Management
7 20 (12.05%) ITSM
8 13 (7.83%) Continuous Improvement
8 13 (7.83%) Stakeholder Management
9 11 (6.63%) Root Cause Analysis
10 10 (6.02%) Change Management
11 8 (4.82%) PRINCE2
12 7 (4.22%) CRM
12 7 (4.22%) Time Management
13 5 (3.01%) Business Intelligence
13 5 (3.01%) Performance Management
13 5 (3.01%) ITIL V3
14 4 (2.41%) Infrastructure Management
14 4 (2.41%) Supplier Management
14 4 (2.41%) Configuration Management
Programming Languages
1 21 (12.65%) SQL
2 2 (1.20%) C
3 1 (0.60%) Java
Qualifications
1 20 (12.05%) ITIL Certification
2 19 (11.45%) MCP
3 14 (8.43%) MOS
4 12 (7.23%) HND
5 9 (5.42%) Degree
6 6 (3.61%) Microsoft Certification
7 4 (2.41%) A+ Certification
8 2 (1.20%) SC Cleared
8 2 (1.20%) Security Cleared
8 2 (1.20%) CITP
8 2 (1.20%) MCITP
9 1 (0.60%) APMP
Quality Assurance & Compliance
1 47 (28.31%) SLA
2 7 (4.22%) ISO 9001
3 1 (0.60%) QA
3 1 (0.60%) ISO/IEC 27001
System Software
1 55 (33.13%) Active Directory
2 2 (1.20%) XenApp
2 2 (1.20%) XenServer
2 2 (1.20%) XenDesktop
3 1 (0.60%) VMware Infrastructure
3 1 (0.60%) Citrix Presentation Server
Systems Management
1 2 (1.20%) SCOM
1 2 (1.20%) Tivoli
1 2 (1.20%) Nagios
Vendors
1 22 (13.25%) Microsoft
2 12 (7.23%) ServiceNow
3 10 (6.02%) Citrix
4 7 (4.22%) Remedy
5 4 (2.41%) VMware
5 4 (2.41%) Lotus
6 3 (1.81%) Altiris
7 2 (1.20%) Lumension
7 2 (1.20%) SolarWinds
7 2 (1.20%) Kaseya
7 2 (1.20%) Northgate
7 2 (1.20%) FrontRange
7 2 (1.20%) Cisco
7 2 (1.20%) IBM
7 2 (1.20%) BMC
7 2 (1.20%) Interwoven
7 2 (1.20%) SAP
8 1 (0.60%) Business Objects
8 1 (0.60%) Dell
8 1 (0.60%) Intel
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £40000 - £50000 per annum + car allow +bonus +ben
Posted: Yesterday
Peterborough, Cambridgeshire
@ITS
Salary: From £42,000 to £50,000 per annum + benefits
Posted: Yesterday
Cambridge, Cambridgeshire
EXCELerate
Salary: Up to £45,000 per annum & Bonus & Corporate Benefits Package
Posted: Yesterday
Northamptonshire
Deerfoot IT Resources Ltd
Salary: £25000 - £29000 per annum
Posted: 2 days ago
Warrington, Cheshire
Harvey Nash plc
Posted: 3 days ago
Sheffield, South Yorkshire
Senitor Associates
Salary: £38000 per annum
Posted: 5 days ago
City of London
NFP Group Ltd
Salary: £70000 - £85000 per annum
Posted: 9 days ago
Chesterfield
Required IT
Salary: £23k+bonus+bens
Posted: 11 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £30000.00 - £35000.00 per annum
Posted: 24 days ago