The first table below looks at the demand for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 782 781 811
Rank change year-on-year
-1 +30
Permanent jobs citing Service Desk Management 89 64 64
As % of all permanent IT jobs located in England 0.081% 0.063% 0.058%
As % of the Processes & Methodologies category 0.10% 0.080% 0.074%
Number of salaries quoted 85 58 54
Average salary £38,500 £37,500 £43,750
Average salary % change year-on-year
+2.66% -14.28%
90% offered a salary of more than £19,000 £27,400 £27,500
10% offered a salary of more than £58,000 £49,000 £58,500
UK excluding London average salary £37,500 £37,500 £36,250
% change year-on-year
- +3.44%
Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
87927 80192 86198
As % of all permanent IT jobs located in England 80.43% 78.81% 77.60%
Number of salaries quoted 71391 66120 73967
Average salary £49,000 £47,500 £47,000
Average salary % change year-on-year
+3.15% +1.06%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Desk Management
UK

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 30 July 2014.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -40 26 £38,500 -18.94% 7
West Midlands +16 16 £57,500 +43.75% 1
East Midlands +2 12 £29,000 - 1
South West -3 12 £45,000 +38.46%
South East -27 10 £37,500 - 1
North West - 7 £19,000 - 1
East of England -4 5 £25,500 -15.00%
Yorkshire -40 1 £37,500 -11.76% 2
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 30 July 2014, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 121 (72.02%) ITIL
2 65 (38.69%) Service Delivery
3 64 (38.10%) Service Management
4 57 (33.93%) Active Directory
5 48 (28.57%) Incident Management
6 46 (27.38%) SLA
7 44 (26.19%) Windows
8 32 (19.05%) Project Management
8 32 (19.05%) Problem Management
9 29 (17.26%) Windows XP
9 29 (17.26%) Finance
10 22 (13.10%) Microsoft
10 22 (13.10%) Mac OS X
11 21 (12.50%) SQL
12 20 (11.90%) ITIL Certification
12 20 (11.90%) Advertising
13 19 (11.31%) MS Excel
14 18 (10.71%) Law
14 18 (10.71%) ITSM
15 17 (10.12%) Stakeholder Management
15 17 (10.12%) ServiceNow
16 15 (8.93%) MCP
17 14 (8.33%) MS Office
17 14 (8.33%) MS Exchange
17 14 (8.33%) Management Information System
17 14 (8.33%) Continuous Improvement
18 12 (7.14%) Change Management
19 11 (6.55%) Crystal Reports
19 11 (6.55%) Windows 7
20 10 (5.95%) Root Cause Analysis

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 30 July 2014, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 14 (8.33%) MS Exchange
2 3 (1.79%) SharePoint
2 3 (1.79%) IBM Notes
3 2 (1.19%) Exchange Server 2010
3 2 (1.19%) Exchange Server 2007
3 2 (1.19%) Exchange Server 2003
3 2 (1.19%) Lotus Domino
4 1 (0.60%) Tomcat
Applications
1 19 (11.31%) MS Excel
2 14 (8.33%) MS Office
Business Applications
1 2 (1.19%) Remedy ITSM
2 1 (0.60%) Agresso
2 1 (0.60%) Academy Housing
2 1 (0.60%) arcHouse
2 1 (0.60%) assyst
Communications & Networking
1 5 (2.98%) DNS
1 5 (2.98%) WAN
2 4 (2.38%) DHCP
3 3 (1.79%) Broadband
4 2 (1.19%) MPLS
4 2 (1.19%) TCP/IP
4 2 (1.19%) SAN
4 2 (1.19%) Internet
4 2 (1.19%) LAN
5 1 (0.60%) VoIP
5 1 (0.60%) FTP
5 1 (0.60%) SNMP
5 1 (0.60%) Intranet
5 1 (0.60%) VPN
5 1 (0.60%) SMTP
Database & Business Intelligence
1 11 (6.55%) Crystal Reports
2 3 (1.79%) SQL Server
3 1 (0.60%) MySQL
3 1 (0.60%) SQL Server 2005
3 1 (0.60%) SQL Server 2008
Development Applications
1 1 (0.60%) ClearQuest
General
1 29 (17.26%) Finance
2 20 (11.90%) Advertising
3 18 (10.71%) Law
4 8 (4.76%) Banking
4 8 (4.76%) Telecoms
5 5 (2.98%) Legal
6 2 (1.19%) Retail
Job Titles
1 50 (29.76%) Service Manager
2 44 (26.19%) Analyst
3 33 (19.64%) Service Desk Manager
4 22 (13.10%) Consultant
5 20 (11.90%) Service Analyst
6 19 (11.31%) Service Desk Analyst
6 19 (11.31%) Team Leader
6 19 (11.31%) Service Desk Team Leader
7 18 (10.71%) ITSM Consultant
7 18 (10.71%) Service Management Consultant
7 18 (10.71%) Management Consultant
7 18 (10.71%) Business Consultant
7 18 (10.71%) Technical Consultant
8 13 (7.74%) Compliance Analyst
9 12 (7.14%) Services Delivery Manager
9 12 (7.14%) Delivery Manager
10 11 (6.55%) Support Manager
11 7 (4.17%) Support Analyst
11 7 (4.17%) IT Services Manager
12 6 (3.57%) Field Engineer
Libraries, Frameworks & Software Standards
1 1 (0.60%) Flash
1 1 (0.60%) HTML
1 1 (0.60%) CSS
1 1 (0.60%) SOAP
1 1 (0.60%) XML
1 1 (0.60%) REST
1 1 (0.60%) HTML5
Miscellaneous
1 14 (8.33%) Management Information System
2 8 (4.76%) Blackberry
3 4 (2.38%) Smartphone
4 3 (1.79%) Computer Science
4 3 (1.79%) iPhone
4 3 (1.79%) Enterprise Software
4 3 (1.79%) iPad
5 2 (1.19%) IBM Mainframe
5 2 (1.19%) Video Conferencing
5 2 (1.19%) CMDB
5 2 (1.19%) Statistics
5 2 (1.19%) Mainframe
6 1 (0.60%) Client/Server
6 1 (0.60%) PDA
Operating Systems
1 44 (26.19%) Windows
2 29 (17.26%) Windows XP
3 22 (13.10%) Mac OS X
4 11 (6.55%) Windows 7
5 3 (1.79%) Windows Server 2003
5 3 (1.79%) Windows Server 2008
5 3 (1.79%) Windows 8
6 1 (0.60%) Linux
6 1 (0.60%) Mac OS
6 1 (0.60%) Windows Server 2012
Processes & Methodologies
1 121 (72.02%) ITIL
2 65 (38.69%) Service Delivery
3 64 (38.10%) Service Management
4 48 (28.57%) Incident Management
5 32 (19.05%) Project Management
5 32 (19.05%) Problem Management
6 18 (10.71%) ITSM
7 17 (10.12%) Stakeholder Management
8 14 (8.33%) Continuous Improvement
9 12 (7.14%) Change Management
10 10 (5.95%) Root Cause Analysis
10 10 (5.95%) PRINCE2
11 9 (5.36%) Supplier Management
11 9 (5.36%) ITIL V3
12 8 (4.76%) Time Management
12 8 (4.76%) Performance Management
12 8 (4.76%) CRM
13 4 (2.38%) Infrastructure Management
13 4 (2.38%) Configuration Management
14 3 (1.79%) Business Intelligence
Programming Languages
1 21 (12.50%) SQL
2 2 (1.19%) C
3 1 (0.60%) Java
Qualifications
1 20 (11.90%) ITIL Certification
2 15 (8.93%) MCP
3 10 (5.95%) MOS
4 9 (5.36%) HND
5 8 (4.76%) Microsoft Certification
6 6 (3.57%) Degree
7 4 (2.38%) A+ Certification
8 2 (1.19%) SC Cleared
8 2 (1.19%) Security Cleared
8 2 (1.19%) CITP
8 2 (1.19%) MCITP
9 1 (0.60%) MCDST
9 1 (0.60%) APMP
Quality Assurance & Compliance
1 46 (27.38%) SLA
2 6 (3.57%) ISO 9001
3 2 (1.19%) QA
3 2 (1.19%) ISO/IEC 27001
System Software
1 57 (33.93%) Active Directory
2 3 (1.79%) XenApp
2 3 (1.79%) XenDesktop
3 1 (0.60%) Citrix Presentation Server
3 1 (0.60%) VMware Infrastructure
Systems Management
1 2 (1.19%) Tivoli
Vendors
1 22 (13.10%) Microsoft
2 17 (10.12%) ServiceNow
3 10 (5.95%) Remedy
4 8 (4.76%) Citrix
5 4 (2.38%) Lotus
6 3 (1.79%) Cisco
6 3 (1.79%) Altiris
6 3 (1.79%) VMware
7 2 (1.19%) Lumension
7 2 (1.19%) Kaseya
7 2 (1.19%) FrontRange
7 2 (1.19%) Northgate
7 2 (1.19%) IBM
7 2 (1.19%) Interwoven
7 2 (1.19%) BMC
8 1 (0.60%) Business Objects
8 1 (0.60%) Dell
8 1 (0.60%) Intel
8 1 (0.60%) Civica
8 1 (0.60%) Capita
Leeds, West Yorkshire
Harvey Nash plc
Salary: £35000 - £40000 per annum + benefits package.
Posted: 3 hours ago
London
People Source Consulting
Salary: Competitive Salary + Benefits
Posted: 3 hours ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 - £35000.00 per annum
Posted: 4 hours ago
Northamptonshire
Deerfoot IT Resources Ltd
Salary: £25000 - £29000 per annum
Posted: 8 hours ago
Warrington, Cheshire
Harvey Nash plc
Posted: 9 hours ago
City, London
FIRST POINT IT RESOURCING
Salary: £70000 - £85000 per annum
Posted: 2 days ago
Sheffield, South Yorkshire
Senitor Associates
Salary: £38000 per annum
Posted: 3 days ago
London
NFP Group Ltd
Salary: £70000 - £85000 per annum + bonus & full package
Posted: 9 days ago
London
NFP Group Ltd
Salary: £95000 - £105000 per annum + Car Medical Bonus
Posted: 19 days ago