The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 4 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
4 May 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 842 855 891
Rank change year-on-year
+13 +36
Permanent jobs citing Service Desk Management 81 87 77
As % of all permanent IT jobs located in England 0.084% 0.085% 0.069%
As % of the Processes & Methodologies category 0.096% 0.098% 0.081%
Number of salaries quoted 65 75 64
Median salary £52,500 £35,000 £42,500
Median salary % change year-on-year
+50.00% -17.64%
90% offered a salary of more than £26,700 £19,000 £19,350
10% offered a salary of more than £74,000 £60,000 £57,500
UK excluding London median salary £52,500 £33,500 £43,750
% change year-on-year
+56.71% -23.42%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
84306 88339 94953
As % of all permanent IT jobs located in England 87.75% 85.89% 85.35%
Number of salaries quoted 70922 72128 77259
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,000 £31,000
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Desk Management
Jobs Demand Trend in England

The demand trend of job ads across the England region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 4 May 2016.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 4 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -15 19 £50,000 +33.33% 2
South East +25 18 £52,500 +176.31% 3
West Midlands -6 17 £52,500 +40.00% 1
Yorkshire +14 8 £44,750 +23.87% 2
South West +3 7 £80,000 +300.00%
North West +4 5 £27,500 -26.66% 1
East Midlands +19 4 £32,500 -2.98% 2
East of England +18 3 £33,750 +22.72%
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 4 May 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for Service Desk Management.

1 121 (82.31%) ITIL
2 80 (54.42%) SLA
3 72 (48.98%) Service Delivery
4 43 (29.25%) Microsoft
5 42 (28.57%) Incident Management
6 38 (25.85%) Service Management
7 37 (25.17%) Line Management
8 36 (24.49%) MS Excel
8 36 (24.49%) Problem Management
9 35 (23.81%) Windows
10 31 (21.09%) Change Management
10 31 (21.09%) Finance
11 28 (19.05%) PRINCE2
12 27 (18.37%) ITIL V3
13 26 (17.69%) SharePoint
13 26 (17.69%) Active Directory
13 26 (17.69%) Analytical Skills
14 23 (15.65%) Mentoring
14 23 (15.65%) ITSM
15 22 (14.97%) Performance Management
16 20 (13.61%) MS Office
17 19 (12.93%) Amazon AWS
17 19 (12.93%) Office 365
17 19 (12.93%) LANDesk
18 18 (12.24%) Retail
18 18 (12.24%) Remedy
19 17 (11.56%) Microsoft Azure
20 16 (10.88%) Agile Software Development
20 16 (10.88%) assyst
21 15 (10.20%) ITIL Certification

Service Desk Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (17.69%) SharePoint
2 5 (3.40%) MS Exchange
3 4 (2.72%) SharePoint 2013
4 3 (2.04%) Exchange Server 2010
4 3 (2.04%) Exchange Server 2013
5 1 (0.68%) Blackberry Enterprise Server
5 1 (0.68%) Exchange Server 2007
5 1 (0.68%) SharePoint 2010
Applications
1 36 (24.49%) MS Excel
2 20 (13.61%) MS Office
3 1 (0.68%) MS PowerPoint
Business Applications
1 16 (10.88%) assyst
2 7 (4.76%) SAP Oil and Gas
3 1 (0.68%) Remedy ITSM
Cloud Services
1 19 (12.93%) Amazon AWS
1 19 (12.93%) Office 365
2 17 (11.56%) Microsoft Azure
3 6 (4.08%) SaaS
4 2 (1.36%) AWS CloudFormation
4 2 (1.36%) PaaS
5 1 (0.68%) Amazon EC2
5 1 (0.68%) IaaS
5 1 (0.68%) SuccessFactors
Communications & Networking
1 10 (6.80%) DNS
2 7 (4.76%) DHCP
2 7 (4.76%) SAN
3 6 (4.08%) LAN
3 6 (4.08%) WAN
4 5 (3.40%) Intranet
4 5 (3.40%) TCP/IP
4 5 (3.40%) VoIP
4 5 (3.40%) VPN
5 4 (2.72%) Firewall
6 3 (2.04%) Broadband
7 2 (1.36%) Cisco IOS
7 2 (1.36%) Internet
7 2 (1.36%) Reverse Proxy
7 2 (1.36%) Wireless
8 1 (0.68%) DECT
8 1 (0.68%) Network Security
8 1 (0.68%) Wi-Fi
8 1 (0.68%) WLAN
Database & Business Intelligence
1 10 (6.80%) Crystal Reports
2 2 (1.36%) SQL Server
3 1 (0.68%) MySQL
3 1 (0.68%) SAP HANA
3 1 (0.68%) SQL Server 2008
3 1 (0.68%) SQL Server 2012
3 1 (0.68%) SQL Server Integration Services
3 1 (0.68%) SQL Server Reporting Services
Development Applications
1 2 (1.36%) JIRA
2 1 (0.68%) Selenium
General
1 31 (21.09%) Finance
2 18 (12.24%) Retail
3 15 (10.20%) Manufacturing
4 13 (8.84%) Law
5 10 (6.80%) Legal
6 9 (6.12%) Telecoms
7 8 (5.44%) Marketing
8 7 (4.76%) Electronics
9 3 (2.04%) Banking
10 2 (1.36%) Financial Institution
11 1 (0.68%) Automotive
11 1 (0.68%) Investment Banking
11 1 (0.68%) Publishing
Job Titles
1 70 (47.62%) Service Manager
2 39 (26.53%) Service Desk Manager
3 29 (19.73%) IT Manager
4 26 (17.69%) IT Services Manager
5 23 (15.65%) Support Manager
6 19 (12.93%) Team Leader
7 18 (12.24%) Service Desk Team Leader
8 15 (10.20%) Service Support Manager
9 13 (8.84%) IT Support
10 10 (6.80%) Analyst
10 10 (6.80%) Delivery Manager
10 10 (6.80%) Senior Manager
10 10 (6.80%) Services Delivery Manager
11 9 (6.12%) Head of IT
11 9 (6.12%) Incident Manager
12 8 (5.44%) Head of Delivery
12 8 (5.44%) Head of Service Delivery
12 8 (5.44%) Head of Support
12 8 (5.44%) Service Analyst
12 8 (5.44%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 1 (0.68%) .NET
1 1 (0.68%) Ajax
1 1 (0.68%) ASP.NET
1 1 (0.68%) COM
1 1 (0.68%) CSS
1 1 (0.68%) HTML
1 1 (0.68%) J2EE
1 1 (0.68%) jQuery
1 1 (0.68%) XML
Miscellaneous
1 26 (17.69%) Analytical Skills
2 10 (6.80%) Management Information System
3 8 (5.44%) EPoS
4 6 (4.08%) Life Science
5 5 (3.40%) Clustering
5 5 (3.40%) NHS
6 4 (2.72%) Blackberry
6 4 (2.72%) CMDB
7 3 (2.04%) Mobile Computing
8 2 (1.36%) Computer Science
8 2 (1.36%) Statistics
8 2 (1.36%) User Experience
9 1 (0.68%) Client/Server
9 1 (0.68%) Equities
9 1 (0.68%) Fintech
9 1 (0.68%) Fixed Income
9 1 (0.68%) Hedge funds
9 1 (0.68%) iPad
9 1 (0.68%) RSA SecurID
9 1 (0.68%) Telematics
Operating Systems
1 35 (23.81%) Windows
2 11 (7.48%) Windows 7
2 11 (7.48%) Windows Server
3 9 (6.12%) Linux
4 7 (4.76%) Windows Server 2008
5 6 (4.08%) Windows Server 2012
6 4 (2.72%) Windows Server 2003
7 3 (2.04%) AIX
7 3 (2.04%) Unix
7 3 (2.04%) Windows 10
8 2 (1.36%) Windows XP
9 1 (0.68%) Mac OS X Server
Processes & Methodologies
1 121 (82.31%) ITIL
2 72 (48.98%) Service Delivery
3 42 (28.57%) Incident Management
4 38 (25.85%) Service Management
5 37 (25.17%) Line Management
6 36 (24.49%) Problem Management
7 31 (21.09%) Change Management
8 28 (19.05%) PRINCE2
9 27 (18.37%) ITIL V3
10 23 (15.65%) ITSM
10 23 (15.65%) Mentoring
11 22 (14.97%) Performance Management
12 16 (10.88%) Agile Software Development
13 14 (9.52%) Business Continuity
13 14 (9.52%) Critical Success Factor
14 12 (8.16%) Project Management
15 11 (7.48%) People Management
16 10 (6.80%) CRM
17 9 (6.12%) Business Intelligence
18 7 (4.76%) Stakeholder Management
Programming Languages
1 5 (3.40%) PowerShell
2 3 (2.04%) SQL
3 2 (1.36%) Bash Shell
4 1 (0.68%) ActionScript
4 1 (0.68%) C#
4 1 (0.68%) Java
4 1 (0.68%) JavaScript
4 1 (0.68%) Perl
4 1 (0.68%) PHP
Qualifications
1 15 (10.20%) ITIL Certification
2 11 (7.48%) MCP
3 10 (6.80%) MOS
4 8 (5.44%) HND
5 7 (4.76%) MCITP
5 7 (4.76%) Microsoft Certification
6 2 (1.36%) A+ Certification
6 2 (1.36%) MCTS
7 1 (0.68%) APMP
7 1 (0.68%) Degree
7 1 (0.68%) PRINCE2 Certification
Quality Assurance & Compliance
1 80 (54.42%) SLA
2 7 (4.76%) ISO 9001
3 3 (2.04%) Data Quality
3 3 (2.04%) ISO/IEC 27001
System Software
1 26 (17.69%) Active Directory
2 8 (5.44%) Hyper-V
3 5 (3.40%) Forefront TMG
4 3 (2.04%) VMware Infrastructure
4 3 (2.04%) XenApp
4 3 (2.04%) XenDesktop
5 2 (1.36%) XenServer
Systems Management
1 7 (4.76%) SCOM
2 5 (3.40%) HP SIM
3 4 (2.72%) AirWatch
3 4 (2.72%) SCCM
4 2 (1.36%) Opscode Chef
4 2 (1.36%) Puppet
Vendors
1 43 (29.25%) Microsoft
2 19 (12.93%) LANDesk
3 18 (12.24%) Remedy
4 14 (9.52%) Rackspace
5 13 (8.84%) Citrix
6 12 (8.16%) Cisco
7 9 (6.12%) HP
7 9 (6.12%) VMware
8 8 (5.44%) SAP
9 2 (1.36%) Apple
9 2 (1.36%) Avaya
9 2 (1.36%) Dell
9 2 (1.36%) Sun
10 1 (0.68%) Bloomberg
10 1 (0.68%) Google
10 1 (0.68%) Oracle
10 1 (0.68%) PeopleSoft
10 1 (0.68%) Reuters
10 1 (0.68%) Spiceworks
10 1 (0.68%) Twitter
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Posted: 7 hours ago
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HAYS INFORMATION TECHNOLOGY
Salary: £14000.00 - £18000.00 per annum
Posted: Yesterday
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