The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 846 815 840
Rank change year-on-year
-31 +25
Permanent jobs citing Service Desk Management 65 104 56
As % of all permanent IT jobs located in England 0.069% 0.11% 0.058%
As % of the Processes & Methodologies category 0.079% 0.13% 0.069%
Number of salaries quoted 61 90 51
Average salary £45,000 £40,000 £40,000
Average salary % change year-on-year
+12.50% -
90% offered a salary of more than £32,500 £22,000 £20,000
10% offered a salary of more than £62,000 £50,000 £52,500
UK excluding London average salary £45,000 £40,000 £37,500
% change year-on-year
+12.50% +6.66%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
82255 83057 81542
As % of all permanent IT jobs located in England 86.87% 85.16% 84.96%
Number of salaries quoted 69160 68835 65687
Average salary £50,000 £49,000 £47,500
Average salary % change year-on-year
+2.04% +3.15%
90% offered a salary of more than £32,500 £31,500 £31,000
10% offered a salary of more than £77,500 £75,000 £75,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 5 February 2016.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -30 28 £49,000 +22.50% 1
South East -7 13 £45,000 +42.85% 1
East of England +7 6 £55,000 +29.41%
East Midlands - 6 £32,500 - 2
West Midlands -15 5 £35,750 -10.62% 1
North West -3 3 £35,000 -17.64% 1
Yorkshire +7 2 £35,500 +18.33% 2
South West -11 2 £80,000 +122.22%
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 5 February 2016, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 115 (74.19%) ITIL
2 73 (47.10%) SLA
3 67 (43.23%) Service Delivery
4 53 (34.19%) Finance
5 43 (27.74%) Line Management
6 39 (25.16%) Incident Management
6 39 (25.16%) Windows
7 36 (23.23%) PRINCE2
8 35 (22.58%) Microsoft
9 30 (19.35%) Retail
10 29 (18.71%) Analytical Skills
11 28 (18.06%) Mentoring
12 26 (16.77%) MS Excel
13 25 (16.13%) CRM
13 25 (16.13%) Active Directory
14 24 (15.48%) Service Management
15 23 (14.84%) Problem Management
16 18 (11.61%) Law
16 18 (11.61%) Legal
16 18 (11.61%) MCP
16 18 (11.61%) Crystal Reports
17 16 (10.32%) Change Management
17 16 (10.32%) Continuous Improvement
17 16 (10.32%) Windows Server
18 15 (9.68%) VMware
18 15 (9.68%) ITIL Certification
19 14 (9.03%) MS Office
19 14 (9.03%) MOS
20 13 (8.39%) Root Cause Analysis
20 13 (8.39%) Windows 7

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 5 February 2016, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (5.16%) MS Exchange
2 6 (3.87%) Exchange Server 2007
3 4 (2.58%) SharePoint
4 1 (0.65%) Blackberry Enterprise Server
4 1 (0.65%) Exchange Server 2010
4 1 (0.65%) IIS
Applications
1 26 (16.77%) MS Excel
2 14 (9.03%) MS Office
Business Applications
1 4 (2.58%) Dynamics NAV
2 3 (1.94%) Dynamics AX
3 2 (1.29%) SAP Oil and Gas
4 1 (0.65%) Remedy ITSM
Cloud Services
1 6 (3.87%) Amazon AWS
2 3 (1.94%) Office 365
3 2 (1.29%) AWS CloudFormation
4 1 (0.65%) Google Apps
4 1 (0.65%) IaaS
4 1 (0.65%) Microsoft Azure
4 1 (0.65%) PaaS
4 1 (0.65%) SaaS
4 1 (0.65%) SuccessFactors
Communications & Networking
1 6 (3.87%) DNS
1 6 (3.87%) Firewall
2 5 (3.23%) TCP/IP
3 4 (2.58%) Broadband
3 4 (2.58%) DHCP
3 4 (2.58%) Intranet
4 3 (1.94%) LAN
4 3 (1.94%) VPN
4 3 (1.94%) WAN
5 2 (1.29%) Cisco IOS
5 2 (1.29%) Reverse Proxy
5 2 (1.29%) SAN
6 1 (0.65%) ADSL
6 1 (0.65%) GPRS
6 1 (0.65%) Internet
6 1 (0.65%) Remote Desktop
6 1 (0.65%) VoIP
6 1 (0.65%) Wi-Fi
6 1 (0.65%) WLAN
Database & Business Intelligence
1 18 (11.61%) Crystal Reports
2 3 (1.94%) SQL Server
3 2 (1.29%) Hadoop
3 2 (1.29%) PostgreSQL
3 2 (1.29%) SQL Server 2005
3 2 (1.29%) SQL Server 2008
4 1 (0.65%) OLAP
4 1 (0.65%) SAP HANA
4 1 (0.65%) SQL Server 2012
4 1 (0.65%) SQL Server Integration Services
4 1 (0.65%) SQL Server Reporting Services
Development Applications
1 4 (2.58%) JIRA
General
1 53 (34.19%) Finance
2 30 (19.35%) Retail
3 18 (11.61%) Law
3 18 (11.61%) Legal
4 5 (3.23%) Manufacturing
5 3 (1.94%) Banking
5 3 (1.94%) Telecoms
6 2 (1.29%) Electronics
6 2 (1.29%) Financial Institution
6 2 (1.29%) Marketing
7 1 (0.65%) Automotive
7 1 (0.65%) Investment Banking
7 1 (0.65%) Publishing
Job Titles
1 56 (36.13%) Service Manager
2 47 (30.32%) Service Desk Manager
3 37 (23.87%) Support Manager
4 34 (21.94%) Applications Support
5 32 (20.65%) Team Leader
6 25 (16.13%) Service Desk Team Leader
7 22 (14.19%) Applications Manager
8 21 (13.55%) Applications Support Manager
9 12 (7.74%) IT Manager
9 12 (7.74%) Service Support Manager
10 11 (7.10%) Analyst
11 10 (6.45%) IT Services Manager
12 9 (5.81%) Support Team Leader
13 8 (5.16%) EPoS Manager
13 8 (5.16%) Service Desk Support
14 7 (4.52%) Service Analyst
14 7 (4.52%) Service Desk Analyst
14 7 (4.52%) Technical Manager
14 7 (4.52%) Technical Services Manager
15 5 (3.23%) Applications Support Specialist
Libraries, Frameworks & Software Standards
1 3 (1.94%) Middleware
2 1 (0.65%) COM
2 1 (0.65%) XML
Miscellaneous
1 29 (18.71%) Analytical Skills
2 13 (8.39%) EPoS
3 12 (7.74%) Management Information System
4 6 (3.87%) Blackberry
5 4 (2.58%) CMDB
5 4 (2.58%) PMI
5 4 (2.58%) Social Media
6 3 (1.94%) Statistics
7 2 (1.29%) Computer Science
7 2 (1.29%) iPad
7 2 (1.29%) Telematics
7 2 (1.29%) User Experience
8 1 (0.65%) e-Learning
8 1 (0.65%) Equities
8 1 (0.65%) Fat Client
8 1 (0.65%) Hedge funds
8 1 (0.65%) iPhone
8 1 (0.65%) Life Science
8 1 (0.65%) Smartphone
8 1 (0.65%) Thin Client
Operating Systems
1 39 (25.16%) Windows
2 16 (10.32%) Windows Server
3 13 (8.39%) Windows 7
4 8 (5.16%) Windows Server 2008
5 7 (4.52%) Windows Server 2012
6 4 (2.58%) Linux
7 3 (1.94%) Windows 10
7 3 (1.94%) Windows Server 2003
7 3 (1.94%) Windows XP
8 1 (0.65%) Windows 8
8 1 (0.65%) Windows Vista
Processes & Methodologies
1 115 (74.19%) ITIL
2 67 (43.23%) Service Delivery
3 43 (27.74%) Line Management
4 39 (25.16%) Incident Management
5 36 (23.23%) PRINCE2
6 28 (18.06%) Mentoring
7 25 (16.13%) CRM
8 24 (15.48%) Service Management
9 23 (14.84%) Problem Management
10 16 (10.32%) Change Management
10 16 (10.32%) Continuous Improvement
11 13 (8.39%) Root Cause Analysis
12 11 (7.10%) ITIL V3
12 11 (7.10%) Project Management
13 10 (6.45%) ITSM
13 10 (6.45%) Performance Management
13 10 (6.45%) Stakeholder Management
14 9 (5.81%) Coaching
15 8 (5.16%) Process Management
16 7 (4.52%) Document Management
Programming Languages
1 9 (5.81%) SQL
2 5 (3.23%) Java
3 2 (1.29%) Bash Shell
3 2 (1.29%) PowerShell
4 1 (0.65%) C
4 1 (0.65%) T-SQL
Qualifications
1 18 (11.61%) MCP
2 15 (9.68%) ITIL Certification
3 14 (9.03%) MOS
4 13 (8.39%) HND
5 8 (5.16%) Degree
6 6 (3.87%) Microsoft Certification
6 6 (3.87%) Security Cleared
7 5 (3.23%) A+ Certification
7 5 (3.23%) MCTS
8 4 (2.58%) PMI Certification
9 3 (1.94%) CCNA
9 3 (1.94%) Cisco Certification
10 2 (1.29%) CCSA
10 2 (1.29%) CCSE
10 2 (1.29%) MCITP
10 2 (1.29%) SC Cleared
11 1 (0.65%) APMP
11 1 (0.65%) CISA
11 1 (0.65%) CISM
11 1 (0.65%) CISSP
Quality Assurance & Compliance
1 73 (47.10%) SLA
2 12 (7.74%) ISO 9001
3 7 (4.52%) ISO/IEC 27001
4 1 (0.65%) Data Quality
4 1 (0.65%) PCI DSS
4 1 (0.65%) Sarbanes-Oxley
System Software
1 25 (16.13%) Active Directory
2 9 (5.81%) VMware Infrastructure
3 7 (4.52%) Hyper-V
4 4 (2.58%) Terminal Server
4 4 (2.58%) XenDesktop
5 2 (1.29%) XenServer
6 1 (0.65%) XenApp
Systems Management
1 4 (2.58%) SCCM
2 2 (1.29%) Opscode Chef
2 2 (1.29%) Puppet
2 2 (1.29%) SCOM
3 1 (0.65%) DameWare
Vendors
1 35 (22.58%) Microsoft
2 15 (9.68%) VMware
3 13 (8.39%) Cisco
4 11 (7.10%) Citrix
5 4 (2.58%) HP
5 4 (2.58%) Rackspace
6 3 (1.94%) Juniper
6 3 (1.94%) SAP
7 2 (1.29%) CheckPoint
7 2 (1.29%) Clearswift
7 2 (1.29%) Dell
7 2 (1.29%) Kaspersky
7 2 (1.29%) McAfee
7 2 (1.29%) SonicWALL
7 2 (1.29%) Stonesoft
7 2 (1.29%) Sun
7 2 (1.29%) Trustwave
7 2 (1.29%) Websense
8 1 (0.65%) Meraki
8 1 (0.65%) Twitter
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