The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 27 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
27 Jul 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 812 836 887
Rank change year-on-year
+24 +51
Permanent jobs citing Service Desk Management 87 90 87
As % of all permanent IT jobs located in England 0.095% 0.088% 0.080%
As % of the Processes & Methodologies category 0.11% 0.10% 0.094%
Number of salaries quoted 39 72 83
Median salary £47,500 £35,000 £39,500
Median salary % change year-on-year
+35.71% -11.39%
90% offered a salary of more than £21,000 £20,000 £19,000
10% offered a salary of more than £69,500 £55,000 £58,500
UK excluding London median salary £41,750 £32,500 £42,500
% change year-on-year
+28.46% -23.52%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
80620 89557 93008
As % of all permanent IT jobs located in England 87.87% 87.14% 85.41%
Number of salaries quoted 68149 74108 75683
Median salary £50,000 £50,000 £50,000
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £73,000 £75,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Desk Management
Jobs Demand Trend in England

The demand trend of job ads across the England region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 27 July 2016.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 27 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands - 26 £52,500 - 2
London +37 22 £55,000 +29.41% 1
South East +3 19 £40,000 +81.81% 1
East Midlands +4 8 £32,500 -2.98% 1
Yorkshire +30 6 £16,000 -31.18% 1
South West +17 3 £47,500 +11.76% 1
North West +2 3 £30,500 -3.17%
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 27 July 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for Service Desk Management.

1 135 (81.33%) ITIL
2 96 (57.83%) Service Delivery
3 85 (51.20%) SLA
4 59 (35.54%) Service Management
5 54 (32.53%) MS Excel
6 50 (30.12%) Incident Management
7 46 (27.71%) Microsoft
8 42 (25.30%) Line Management
9 37 (22.29%) Problem Management
10 35 (21.08%) Windows
11 34 (20.48%) Analytical Skills
12 33 (19.88%) Finance
13 30 (18.07%) Mentoring
14 27 (16.27%) Active Directory
14 27 (16.27%) Remedy
15 26 (15.66%) assyst
15 26 (15.66%) Performance Management
15 26 (15.66%) ITIL V3
16 25 (15.06%) Legal
17 24 (14.46%) ITSM
17 24 (14.46%) SharePoint
18 23 (13.86%) PRINCE2
18 23 (13.86%) Change Management
18 23 (13.86%) Business Continuity
19 21 (12.65%) Manufacturing
19 21 (12.65%) MS Office
19 21 (12.65%) Portfolio Management
20 20 (12.05%) Office 365
21 19 (11.45%) People Management
21 19 (11.45%) LANDesk

Service Desk Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (14.46%) SharePoint
2 7 (4.22%) MS Exchange
3 4 (2.41%) Exchange Server 2010
3 4 (2.41%) SharePoint 2013
4 3 (1.81%) Exchange Server 2013
5 2 (1.20%) Exchange Server 2007
6 1 (0.60%) SharePoint 2010
Applications
1 54 (32.53%) MS Excel
2 21 (12.65%) MS Office
3 5 (3.01%) MS PowerPoint
Business Applications
1 26 (15.66%) assyst
2 5 (3.01%) SAP Oil and Gas
Cloud Services
1 20 (12.05%) Office 365
2 19 (11.45%) Amazon AWS
2 19 (11.45%) Microsoft Azure
3 6 (3.61%) SaaS
4 2 (1.20%) IaaS
5 1 (0.60%) Amazon EC2
5 1 (0.60%) PaaS
Communications & Networking
1 7 (4.22%) DNS
2 6 (3.61%) VoIP
3 5 (3.01%) DHCP
3 5 (3.01%) SAN
4 4 (2.41%) ATM
4 4 (2.41%) LAN
4 4 (2.41%) VPN
4 4 (2.41%) WAN
5 3 (1.81%) TCP/IP
5 3 (1.81%) Wireless
6 2 (1.20%) Network Security
7 1 (0.60%) DECT
7 1 (0.60%) Firewall
7 1 (0.60%) Internet
7 1 (0.60%) Intranet
7 1 (0.60%) WLAN
Database & Business Intelligence
1 11 (6.63%) Crystal Reports
2 1 (0.60%) MySQL
2 1 (0.60%) SQL Server
2 1 (0.60%) SQL Server 2008
2 1 (0.60%) SQL Server 2012
2 1 (0.60%) SQL Server Integration Services
2 1 (0.60%) SQL Server Reporting Services
Development Applications
1 2 (1.20%) JIRA
2 1 (0.60%) Selenium
General
1 33 (19.88%) Finance
2 25 (15.06%) Legal
3 21 (12.65%) Manufacturing
4 12 (7.23%) Law
5 8 (4.82%) Retail
6 7 (4.22%) Telecoms
7 6 (3.61%) Marketing
8 5 (3.01%) Electronics
9 4 (2.41%) Banking
10 3 (1.81%) Spanish Language
Job Titles
1 83 (50.00%) Service Manager
2 32 (19.28%) IT Manager
3 30 (18.07%) IT Services Manager
4 29 (17.47%) Delivery Manager
4 29 (17.47%) Service Desk Manager
4 29 (17.47%) Services Delivery Manager
5 15 (9.04%) IT Support
5 15 (9.04%) Team Leader
6 14 (8.43%) Analyst
6 14 (8.43%) Service Desk Team Leader
7 12 (7.23%) Service Analyst
7 12 (7.23%) Service Desk Analyst
8 10 (6.02%) Senior Manager
9 9 (5.42%) Head of IT
9 9 (5.42%) Incident Manager
9 9 (5.42%) Operations Manager
10 8 (4.82%) IT Support Manager
10 8 (4.82%) Service Support Manager
10 8 (4.82%) Support Manager
11 6 (3.61%) Problem Manager
Libraries, Frameworks & Software Standards
1 1 (0.60%) .NET
1 1 (0.60%) Ajax
1 1 (0.60%) ASP.NET
1 1 (0.60%) CSS
1 1 (0.60%) HTML
1 1 (0.60%) J2EE
1 1 (0.60%) jQuery
1 1 (0.60%) XML
Miscellaneous
1 34 (20.48%) Analytical Skills
2 13 (7.83%) Life Science
3 6 (3.61%) Management Information System
3 6 (3.61%) NHS
4 5 (3.01%) Clustering
4 5 (3.01%) User Experience
5 4 (2.41%) Mobile Computing
5 4 (2.41%) Virtual Team
6 3 (1.81%) Data Centre
7 2 (1.20%) Computer Science
8 1 (0.60%) Client/Server
8 1 (0.60%) Driving Licence
8 1 (0.60%) Fintech
8 1 (0.60%) Hybrid Cloud
8 1 (0.60%) iPad
8 1 (0.60%) Performance Metrics
Operating Systems
1 35 (21.08%) Windows
2 11 (6.63%) Linux
3 9 (5.42%) Windows 7
3 9 (5.42%) Windows Server
4 6 (3.61%) Windows Server 2008
5 4 (2.41%) Windows Server 2012
5 4 (2.41%) Windows XP
6 3 (1.81%) AIX
6 3 (1.81%) Mac OS X
6 3 (1.81%) Unix
7 2 (1.20%) Windows 10
7 2 (1.20%) Windows 8
7 2 (1.20%) Windows Server 2003
8 1 (0.60%) Mac OS X Server
8 1 (0.60%) Windows Mobile
Processes & Methodologies
1 135 (81.33%) ITIL
2 96 (57.83%) Service Delivery
3 59 (35.54%) Service Management
4 50 (30.12%) Incident Management
5 42 (25.30%) Line Management
6 37 (22.29%) Problem Management
7 30 (18.07%) Mentoring
8 26 (15.66%) ITIL V3
8 26 (15.66%) Performance Management
9 24 (14.46%) ITSM
10 23 (13.86%) Business Continuity
10 23 (13.86%) Change Management
10 23 (13.86%) PRINCE2
11 21 (12.65%) Portfolio Management
12 19 (11.45%) People Management
13 18 (10.84%) Coaching
14 16 (9.64%) Agile Software Development
14 16 (9.64%) Project Management
15 15 (9.04%) Stakeholder Engagement
16 14 (8.43%) Continuous Improvement
Programming Languages
1 6 (3.61%) PowerShell
2 3 (1.81%) SQL
3 1 (0.60%) ActionScript
3 1 (0.60%) C#
3 1 (0.60%) Java
3 1 (0.60%) JavaScript
3 1 (0.60%) Perl
3 1 (0.60%) PHP
Qualifications
1 14 (8.43%) MCP
2 11 (6.63%) MOS
3 10 (6.02%) HND
3 10 (6.02%) ITIL Certification
4 7 (4.22%) MCITP
4 7 (4.22%) Microsoft Certification
5 4 (2.41%) Degree
5 4 (2.41%) Security Cleared
6 3 (1.81%) SC Cleared
7 2 (1.20%) A+ Certification
8 1 (0.60%) APMP
8 1 (0.60%) CCDA
8 1 (0.60%) CCDP
8 1 (0.60%) CCNA
8 1 (0.60%) CCNP
8 1 (0.60%) Cisco Certification
8 1 (0.60%) PRINCE2 Certification
Quality Assurance & Compliance
1 85 (51.20%) SLA
2 6 (3.61%) Data Quality
3 4 (2.41%) ISO 9001
3 4 (2.41%) ISO/IEC 27001
4 2 (1.20%) PCI DSS
System Software
1 27 (16.27%) Active Directory
2 5 (3.01%) Forefront TMG
3 4 (2.41%) VMware Infrastructure
3 4 (2.41%) XenApp
4 3 (1.81%) Hyper-V
5 1 (0.60%) XenDesktop
Systems Management
1 5 (3.01%) HP SIM
1 5 (3.01%) SCOM
2 4 (2.41%) AirWatch
Vendors
1 46 (27.71%) Microsoft
2 27 (16.27%) Remedy
3 19 (11.45%) LANDesk
4 16 (9.64%) Citrix
5 14 (8.43%) Rackspace
6 10 (6.02%) Cisco
7 9 (5.42%) VMware
8 5 (3.01%) HP
8 5 (3.01%) SAP
9 3 (1.81%) Apple
10 1 (0.60%) Avaya
10 1 (0.60%) Google
10 1 (0.60%) NetApp
10 1 (0.60%) Oracle
10 1 (0.60%) Spiceworks
10 1 (0.60%) Twitter
Leeds, West Yorkshire
The Bridge Ltd
Salary: From £22,000 to £25,000 per annum
Posted: 11 hours ago
Bristol, Avon
DCV Technologies
Salary: From £35,000 to £45,000 per annum Plus Benefits
Posted: 12 hours ago
London
Plan-net
Salary: Market rate
Posted: 5 days ago
Birmingham, West Midlands (County)
Plan-net
Salary: Market rate
Posted: 5 days ago
Stoke on Trent
Hays Specialist Recruitment Ltd
Salary: £35000.00 - £40000.00 per annum
Posted: 8 days ago
South East England
Vivid Resourcing
Posted: 12 days ago
Derbyshire
ESA Group
Salary: From £35,000 to £40,000 per annum
Posted: 5 days ago