The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 767 806 778
Rank change year-on-year
+39 -28
Permanent jobs citing Service Desk Management 117 82 79
As % of all permanent IT jobs located in England 0.11% 0.077% 0.079%
As % of the Processes & Methodologies category 0.13% 0.092% 0.097%
Number of salaries quoted 98 72 74
Average salary £37,500 £29,500 £36,250
Average salary % change year-on-year
+27.11% -18.62%
90% offered a salary of more than £20,000 £20,000 £29,000
10% offered a salary of more than £53,200 £57,500 £52,500
UK excluding London average salary £33,500 £28,750 £34,000
% change year-on-year
+16.52% -15.44%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
86980 88764 81227
As % of all permanent IT jobs located in England 85.08% 82.85% 81.69%
Number of salaries quoted 72449 71450 67160
Average salary £50,000 £49,000 £47,500
Average salary % change year-on-year
+2.04% +3.15%
90% offered a salary of more than £32,500 £31,000 £30,000
10% offered a salary of more than £75,000 £72,500 £72,500
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 28 August 2015.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +34 40 £41,000 +31.20% 5
South East +31 23 £37,500 +56.25% 1
North West +12 15 £34,500 +81.57%
East Midlands -7 12 £33,500 +24.07% 2
East of England +4 9 £50,500 +98.03% 3
South West -25 9 £37,500 -16.66%
Yorkshire +17 7 £26,250 -30.00% 1
West Midlands -21 1 £28,000 -50.44% 2
North East - 1 £17,000 -
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 28 August 2015, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 120 (64.52%) ITIL
2 91 (48.92%) SLA
3 75 (40.32%) Service Delivery
4 73 (39.25%) Windows
5 62 (33.33%) Microsoft
6 53 (28.49%) MCP
7 50 (26.88%) MS Excel
7 50 (26.88%) Analytical Skills
8 47 (25.27%) Service Management
9 41 (22.04%) MS Office
10 39 (20.97%) Incident Management
11 31 (16.67%) A+ Certification
12 30 (16.13%) Problem Management
13 29 (15.59%) Active Directory
14 28 (15.05%) Management Information System
15 25 (13.44%) Finance
15 25 (13.44%) Mentoring
16 23 (12.37%) Configuration Management
17 22 (11.83%) Crystal Reports
17 22 (11.83%) Windows 7
18 21 (11.29%) ISO/IEC 27001
19 20 (10.75%) Law
20 17 (9.14%) HND
20 17 (9.14%) SQL
20 17 (9.14%) Microsoft Certification
20 17 (9.14%) Root Cause Analysis
21 16 (8.60%) SharePoint
21 16 (8.60%) ISO 9001
22 15 (8.06%) VMware
22 15 (8.06%) Windows XP

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 28 August 2015, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 16 (8.60%) SharePoint
2 9 (4.84%) MS Exchange
3 7 (3.76%) Exchange Server 2007
4 6 (3.23%) Exchange Server 2010
5 4 (2.15%) Blackberry Enterprise Server
6 2 (1.08%) Drupal
6 2 (1.08%) IBM Notes
Applications
1 50 (26.88%) MS Excel
2 41 (22.04%) MS Office
3 3 (1.61%) MS PowerPoint
Business Applications
1 6 (3.23%) Dynamics CRM
2 2 (1.08%) Academy Housing
2 2 (1.08%) arcHouse
2 2 (1.08%) Orchard Housing
2 2 (1.08%) Aareon QL
2 2 (1.08%) OPENHousing
2 2 (1.08%) MIS ActiveH
2 2 (1.08%) Northgate Housing
3 1 (0.54%) assyst
3 1 (0.54%) Dynamics AX
3 1 (0.54%) Remedy ITSM
Cloud Services
1 6 (3.23%) Amazon EC2
1 6 (3.23%) Amazon AWS
2 2 (1.08%) Office 365
Communications & Networking
1 10 (5.38%) Internet
2 9 (4.84%) DNS
3 7 (3.76%) WAN
4 5 (2.69%) TCP/IP
4 5 (2.69%) Intranet
5 4 (2.15%) Firewall
5 4 (2.15%) DHCP
6 3 (1.61%) DECT
6 3 (1.61%) LAN
6 3 (1.61%) VoIP
7 2 (1.08%) GPRS
8 1 (0.54%) VPN
8 1 (0.54%) Broadband
Database & Business Intelligence
1 22 (11.83%) Crystal Reports
2 6 (3.23%) Oracle BI EE
3 5 (2.69%) SQL Server
4 4 (2.15%) SQL Server 2008
4 4 (2.15%) SQL Server 2005
5 2 (1.08%) OLAP
5 2 (1.08%) SQL Server 2012
5 2 (1.08%) Data Warehouse
6 1 (0.54%) RDBMS
6 1 (0.54%) DB2
6 1 (0.54%) NoSQL
6 1 (0.54%) Oracle Exadata
6 1 (0.54%) Relational Database
Development Applications
1 2 (1.08%) Redmine
General
1 25 (13.44%) Finance
2 20 (10.75%) Law
3 13 (6.99%) Legal
4 8 (4.30%) Retail
4 8 (4.30%) Telecoms
5 7 (3.76%) Manufacturing
6 5 (2.69%) Marketing
7 3 (1.61%) Advertising
Job Titles
1 64 (34.41%) Service Manager
2 43 (23.12%) Service Desk Manager
3 37 (19.89%) Analyst
4 34 (18.28%) Team Leader
5 32 (17.20%) Service Desk Analyst
5 32 (17.20%) Service Analyst
6 23 (12.37%) Service Desk Team Leader
7 16 (8.60%) Delivery Manager
7 16 (8.60%) Services Delivery Manager
8 14 (7.53%) Consultant
9 11 (5.91%) Management Consultant
9 11 (5.91%) Service Management Consultant
10 8 (4.30%) Applications Support
11 7 (3.76%) Support Team Leader
12 6 (3.23%) IT Services Manager
12 6 (3.23%) Administrator
13 5 (2.69%) Systems Administrator
13 5 (2.69%) Production Manager
13 5 (2.69%) Applications Manager
14 4 (2.15%) Applications Support Specialist
Libraries, Frameworks & Software Standards
1 7 (3.76%) .NET
2 3 (1.61%) COM
2 3 (1.61%) Middleware
Miscellaneous
1 50 (26.88%) Analytical Skills
2 28 (15.05%) Management Information System
3 7 (3.76%) Life Science
4 5 (2.69%) EPoS
5 2 (1.08%) Blackberry
5 2 (1.08%) Telematics
6 1 (0.54%) iPad
6 1 (0.54%) LIMS
6 1 (0.54%) Thin Client
6 1 (0.54%) Fat Client
6 1 (0.54%) iPhone
6 1 (0.54%) Replication
6 1 (0.54%) Smartphone
Operating Systems
1 73 (39.25%) Windows
2 22 (11.83%) Windows 7
3 15 (8.06%) Windows XP
4 7 (3.76%) Windows 8
5 6 (3.23%) Mac OS X
5 6 (3.23%) Windows Server 2008
6 5 (2.69%) Windows Server 2003
6 5 (2.69%) Windows Server 2012
7 3 (1.61%) Windows Vista
7 3 (1.61%) Linux
8 1 (0.54%) UNIX
8 1 (0.54%) Android
8 1 (0.54%) Apple iOS
Processes & Methodologies
1 120 (64.52%) ITIL
2 75 (40.32%) Service Delivery
3 47 (25.27%) Service Management
4 39 (20.97%) Incident Management
5 30 (16.13%) Problem Management
6 25 (13.44%) Mentoring
7 23 (12.37%) Configuration Management
8 17 (9.14%) Root Cause Analysis
9 15 (8.06%) Continuous Improvement
9 15 (8.06%) Line Management
10 13 (6.99%) Process Management
11 12 (6.45%) Workflow
12 10 (5.38%) Stakeholder Management
12 10 (5.38%) PRINCE2
13 9 (4.84%) Change Management
13 9 (4.84%) Disaster Recovery
14 8 (4.30%) CRM
14 8 (4.30%) Project Management
14 8 (4.30%) ITSM
14 8 (4.30%) Agile Software Development
Programming Languages
1 17 (9.14%) SQL
2 5 (2.69%) Java
3 2 (1.08%) T-SQL
Qualifications
1 53 (28.49%) MCP
2 31 (16.67%) A+ Certification
3 17 (9.14%) HND
3 17 (9.14%) Microsoft Certification
4 15 (8.06%) MOS
5 13 (6.99%) Degree
5 13 (6.99%) CCNA
5 13 (6.99%) Cisco Certification
6 10 (5.38%) MCTS
7 8 (4.30%) ITIL Certification
8 3 (1.61%) Security Cleared
9 2 (1.08%) APMP
9 2 (1.08%) PRINCE2 Practitioner
10 1 (0.54%) CCSA
10 1 (0.54%) CCSE
Quality Assurance & Compliance
1 91 (48.92%) SLA
2 21 (11.29%) ISO/IEC 27001
3 16 (8.60%) ISO 9001
4 1 (0.54%) Sarbanes-Oxley
System Software
1 29 (15.59%) Active Directory
2 11 (5.91%) VMware Infrastructure
3 3 (1.61%) Hyper-V
4 2 (1.08%) KVM
5 1 (0.54%) Oracle RAC
5 1 (0.54%) XenApp
5 1 (0.54%) XenDesktop
Systems Management
1 2 (1.08%) Nagios
1 2 (1.08%) Opsview
2 1 (0.54%) DameWare
2 1 (0.54%) Data Guard
Vendors
1 62 (33.33%) Microsoft
2 15 (8.06%) VMware
3 14 (7.53%) Cisco
4 8 (4.30%) Salesforce.com
5 7 (3.76%) Remedy
6 6 (3.23%) Eloqua
6 6 (3.23%) Siebel
7 4 (2.15%) Dell
7 4 (2.15%) Citrix
7 4 (2.15%) ServiceNow
8 3 (1.61%) Oracle
9 2 (1.08%) Northgate
9 2 (1.08%) Civica
9 2 (1.08%) Capita
9 2 (1.08%) Orchard
9 2 (1.08%) LANDesk
9 2 (1.08%) Meraki
9 2 (1.08%) Lotus
9 2 (1.08%) Apple
9 2 (1.08%) Aareon
London
Burns Sheehan
Salary: £20 - £22000 per annum + company benefits
Posted: Yesterday
Stevenage, Hertfordshire
Senitor Associates
Salary: £40000 per annum
Posted: Yesterday
Hitchin, Hertfordshire
Senitor Associates
Salary: £40000 per annum
Posted: Yesterday
London
Lorien Resourcing
Posted: Yesterday
Nottingham, Nottinghamshire
EMBS- People Transfer
Salary: To £30,000 + Benefits
Posted: Yesterday
Southampton, Hampshire
Amicus ITS
Salary: £20,000 per annum plus shift allowance of 15% of basic annual salary
Posted: 2 days ago
East London
Venturi
Salary: £40000.00 - £47000.00 per annum + benefits & bonus
Posted: 2 days ago
London
Burns Sheehan
Salary: £22000.00 - £27000.00 per annum + company benefits
Posted: 3 days ago
Northampton, Northamptonshire
Deerfoot IT Resources Ltd
Salary: £32000 - £35000 per annum
Posted: 4 days ago
West Midlands
Maclean Moore Consulting
Salary: From £60,000 to £80,000 per annum Bonus, Pension, Healthcare, Holiday,
Posted: 5 days ago
Birmingham, West Midlands (County)
SCC
Salary: From £45,000 to £50,000 per annum Up to |£50k plus car /car allowance
Posted: 19 days ago
Leeds
Hays IT - Uk Posting account
Salary: £16000.00 - £18000.00 per annum
Posted: 24 days ago
City of London
Interquest - IQ Public Sector
Salary: £36000 - £39000 per annum + Benefits
Posted: 24 days ago