The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 781 801 792
Rank change year-on-year
+20 -9
Permanent jobs citing Service Desk Management 90 89 63
As % of all permanent IT jobs located in England 0.088% 0.081% 0.062%
As % of the Processes & Methodologies category 0.10% 0.098% 0.076%
Number of salaries quoted 71 85 57
Average salary £35,000 £39,500 £37,500
Average salary % change year-on-year
-11.39% +5.33%
90% offered a salary of more than £20,000 £19,000 £25,800
10% offered a salary of more than £55,000 £60,000 £52,500
UK excluding London average salary £33,500 £40,000 £37,500
% change year-on-year
-16.25% +6.66%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
86787 90709 82543
As % of all permanent IT jobs located in England 84.73% 82.80% 81.03%
Number of salaries quoted 71851 73761 68268
Average salary £50,000 £50,000 £47,500
Average salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £31,500 £30,000
10% offered a salary of more than £75,000 £72,500 £74,000
UK excluding London average salary £44,500 £42,500 £40,995
% change year-on-year
+4.70% +3.67%

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 29 July 2015.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +36 27 £22,000 -41.33% 3
London +21 25 £42,500 +19.71% 3
North West +17 16 £31,500 +65.78% 2
East Midlands +5 9 £33,500 +17.54% 1
East of England +3 8 £48,000 +88.23% 2
Yorkshire +4 3 £23,250 -38.00% 2
South West -24 1 £42,500 -5.55%
North East - 1 £17,000 -
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 29 July 2015, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 131 (73.60%) ITIL
2 83 (46.63%) Windows
3 68 (38.20%) SLA
4 66 (37.08%) MS Excel
5 64 (35.96%) Service Delivery
6 62 (34.83%) Microsoft
7 58 (32.58%) Service Management
8 50 (28.09%) MS Office
8 50 (28.09%) Analytical Skills
9 48 (26.97%) MCP
10 38 (21.35%) Active Directory
11 33 (18.54%) Incident Management
12 31 (17.42%) Management Information System
13 28 (15.73%) Configuration Management
13 28 (15.73%) A+ Certification
14 25 (14.04%) Problem Management
14 25 (14.04%) Mentoring
15 24 (13.48%) Windows 7
16 22 (12.36%) ISO/IEC 27001
16 22 (12.36%) Law
17 20 (11.24%) Windows XP
18 19 (10.67%) Line Management
19 17 (9.55%) Finance
19 17 (9.55%) Continuous Improvement
20 16 (8.99%) Crystal Reports
21 15 (8.43%) Internet
21 15 (8.43%) Change Management
22 13 (7.30%) Mac OS X
22 13 (7.30%) SharePoint
23 12 (6.74%) ISO 9001

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 29 July 2015, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 13 (7.30%) SharePoint
2 8 (4.49%) MS Exchange
3 6 (3.37%) Exchange Server 2007
3 6 (3.37%) IBM Notes
4 4 (2.25%) Exchange Server 2010
4 4 (2.25%) Blackberry Enterprise Server
5 2 (1.12%) Drupal
5 2 (1.12%) Exchange Server 2013
Applications
1 66 (37.08%) MS Excel
2 50 (28.09%) MS Office
3 6 (3.37%) MS PowerPoint
4 1 (0.56%) Adobe Creative Suite
Business Applications
1 5 (2.81%) Dynamics CRM
2 2 (1.12%) Academy Housing
2 2 (1.12%) arcHouse
2 2 (1.12%) Orchard Housing
2 2 (1.12%) Aareon QL
2 2 (1.12%) OPENHousing
2 2 (1.12%) MIS ActiveH
2 2 (1.12%) Northgate Housing
3 1 (0.56%) assyst
3 1 (0.56%) Remedy ITSM
3 1 (0.56%) MetaTrader
3 1 (0.56%) Summit
Cloud Services
1 8 (4.49%) Amazon EC2
1 8 (4.49%) Amazon AWS
2 4 (2.25%) Office 365
Communications & Networking
1 15 (8.43%) Internet
2 10 (5.62%) DNS
3 7 (3.93%) WAN
4 6 (3.37%) DHCP
4 6 (3.37%) DECT
4 6 (3.37%) VoIP
4 6 (3.37%) TCP/IP
5 4 (2.25%) Intranet
5 4 (2.25%) LAN
6 2 (1.12%) Ethernet
6 2 (1.12%) iSCSI
6 2 (1.12%) NAS
7 1 (0.56%) VSAT
7 1 (0.56%) Firewall
Database & Business Intelligence
1 16 (8.99%) Crystal Reports
2 5 (2.81%) Oracle BI EE
3 3 (1.69%) SQL Server
4 2 (1.12%) Data Warehouse
4 2 (1.12%) SQL Server 2008
4 2 (1.12%) SQL Server 2005
5 1 (0.56%) NoSQL
5 1 (0.56%) Oracle Exadata
5 1 (0.56%) Relational Database
5 1 (0.56%) RDBMS
5 1 (0.56%) DB2
Development Applications
1 2 (1.12%) Redmine
General
1 22 (12.36%) Law
2 17 (9.55%) Finance
3 11 (6.18%) Telecoms
4 10 (5.62%) Legal
5 8 (4.49%) Manufacturing
6 7 (3.93%) Retail
7 5 (2.81%) Advertising
8 4 (2.25%) Marketing
9 1 (0.56%) Back Office
Job Titles
1 67 (37.64%) Service Manager
2 41 (23.03%) Analyst
3 39 (21.91%) Service Desk Manager
4 38 (21.35%) Service Desk Analyst
4 38 (21.35%) Service Analyst
5 21 (11.80%) Team Leader
6 19 (10.67%) Service Desk Team Leader
7 18 (10.11%) Delivery Manager
7 18 (10.11%) Services Delivery Manager
8 16 (8.99%) Consultant
9 13 (7.30%) Management Consultant
9 13 (7.30%) Service Management Consultant
10 9 (5.06%) IT Services Manager
11 6 (3.37%) Support Manager
12 5 (2.81%) Desktop Support
12 5 (2.81%) Administrator
13 4 (2.25%) Operations Manager
13 4 (2.25%) Systems Administrator
13 4 (2.25%) Technical Manager
13 4 (2.25%) Technical Services Manager
Libraries, Frameworks & Software Standards
1 5 (2.81%) .NET
2 3 (1.69%) COM
3 1 (0.56%) XML
Miscellaneous
1 50 (28.09%) Analytical Skills
2 31 (17.42%) Management Information System
3 8 (4.49%) Life Science
4 4 (2.25%) IVR
4 4 (2.25%) EPoS
5 3 (1.69%) Blackberry
6 2 (1.12%) Thin Client
6 2 (1.12%) Fat Client
7 1 (0.56%) Video Conferencing
7 1 (0.56%) LIMS
7 1 (0.56%) Derivative
7 1 (0.56%) Statistics
7 1 (0.56%) Replication
7 1 (0.56%) Equities
Operating Systems
1 83 (46.63%) Windows
2 24 (13.48%) Windows 7
3 20 (11.24%) Windows XP
4 13 (7.30%) Mac OS X
5 8 (4.49%) Windows Vista
6 7 (3.93%) Windows Server 2008
7 6 (3.37%) Windows Server 2012
8 5 (2.81%) Windows 8
9 4 (2.25%) Windows Server 2003
10 3 (1.69%) Linux
11 1 (0.56%) UNIX
11 1 (0.56%) Android
11 1 (0.56%) Apple iOS
Processes & Methodologies
1 131 (73.60%) ITIL
2 64 (35.96%) Service Delivery
3 58 (32.58%) Service Management
4 33 (18.54%) Incident Management
5 28 (15.73%) Configuration Management
6 25 (14.04%) Problem Management
6 25 (14.04%) Mentoring
7 19 (10.67%) Line Management
8 17 (9.55%) Continuous Improvement
9 15 (8.43%) Change Management
10 9 (5.06%) Data Analysis
10 9 (5.06%) ITIL V3
11 8 (4.49%) Coaching
11 8 (4.49%) People Management
11 8 (4.49%) Agile Software Development
11 8 (4.49%) Disaster Recovery
11 8 (4.49%) Process Management
12 7 (3.93%) Project Management
12 7 (3.93%) PRINCE2
12 7 (3.93%) CRM
Programming Languages
1 10 (5.62%) SQL
2 1 (0.56%) VBA
Qualifications
1 48 (26.97%) MCP
2 28 (15.73%) A+ Certification
3 12 (6.74%) HND
4 11 (6.18%) MOS
4 11 (6.18%) Microsoft Certification
5 8 (4.49%) Degree
5 8 (4.49%) CCNA
5 8 (4.49%) Cisco Certification
6 6 (3.37%) ITIL Certification
7 5 (2.81%) MCTS
8 3 (1.69%) Security Cleared
9 2 (1.12%) PRINCE2 Practitioner
9 2 (1.12%) MCSE
10 1 (0.56%) APMP
Quality Assurance & Compliance
1 68 (38.20%) SLA
2 22 (12.36%) ISO/IEC 27001
3 12 (6.74%) ISO 9001
4 1 (0.56%) MiFID
4 1 (0.56%) EMIR
System Software
1 38 (21.35%) Active Directory
2 6 (3.37%) VMware Infrastructure
3 2 (1.12%) KVM
4 1 (0.56%) Oracle RAC
Systems Management
1 2 (1.12%) Nagios
1 2 (1.12%) Opsview
2 1 (0.56%) Casper Suite
2 1 (0.56%) Data Guard
Vendors
1 62 (34.83%) Microsoft
2 9 (5.06%) VMware
3 7 (3.93%) Apple
3 7 (3.93%) Salesforce.com
4 6 (3.37%) Remedy
4 6 (3.37%) Cisco
4 6 (3.37%) Lotus
4 6 (3.37%) ServiceNow
5 5 (2.81%) Eloqua
5 5 (2.81%) Siebel
6 3 (1.69%) Oracle
6 3 (1.69%) Dell
6 3 (1.69%) Interwoven
7 2 (1.12%) Citrix
7 2 (1.12%) Aareon
7 2 (1.12%) Kypera
7 2 (1.12%) Northgate
7 2 (1.12%) Civica
7 2 (1.12%) Capita
7 2 (1.12%) Orchard
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