The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 808 767 818
Rank change year-on-year
-41 +51
Permanent jobs citing Service Desk Management 69 94 50
As % of all permanent IT jobs located in England 0.064% 0.091% 0.048%
As % of the Processes & Methodologies category 0.078% 0.11% 0.060%
Number of salaries quoted 52 86 49
Average salary £32,750 £44,000 £40,000
Average salary % change year-on-year
-25.56% +10.00%
90% offered a salary of more than £22,200 £22,000 £27,800
10% offered a salary of more than £49,750 £90,000 £60,500
UK excluding London average salary £31,500 £38,000 £40,000
% change year-on-year
-17.10% -5.00%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
88037 84419 82650
As % of all permanent IT jobs located in England 82.28% 81.67% 79.48%
Number of salaries quoted 72767 69574 70462
Average salary £50,000 £47,500 £45,000
Average salary % change year-on-year
+5.26% +5.55%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £70,000 £72,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 21 November 2014.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -33 16 £40,000 -23.80% 2
North West -16 10 £42,500 +123.68%
West Midlands +9 9 £24,500 +22.50%
Yorkshire -37 9 £24,000 -43.52% 1
East Midlands +13 8 £29,500 -36.55%
South East -37 8 £62,000 +31.91% 2
East of England -16 5 £35,750 +43.00% 1
South West -15 4 £26,750 +57.35% 1
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 21 November 2014, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 114 (75.00%) ITIL
2 67 (44.08%) Service Delivery
3 55 (36.18%) Windows
4 46 (30.26%) SLA
5 43 (28.29%) Active Directory
6 35 (23.03%) Service Management
6 35 (23.03%) Microsoft
7 27 (17.76%) Incident Management
7 27 (17.76%) MS Office
8 26 (17.11%) Windows XP
9 23 (15.13%) MS Excel
10 22 (14.47%) MCP
10 22 (14.47%) Law
10 22 (14.47%) Project Management
10 22 (14.47%) Analytical Skills
11 19 (12.50%) MOS
11 19 (12.50%) ITIL Certification
12 18 (11.84%) Crystal Reports
12 18 (11.84%) MS Exchange
13 17 (11.18%) HND
13 17 (11.18%) Problem Management
14 15 (9.87%) Retail
14 15 (9.87%) Windows Server 2008
14 15 (9.87%) Windows 7
15 14 (9.21%) SQL
15 14 (9.21%) Citrix
15 14 (9.21%) Finance
16 13 (8.55%) Mentoring
16 13 (8.55%) Root Cause Analysis
17 12 (7.89%) ITSM

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 21 November 2014, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 18 (11.84%) MS Exchange
2 7 (4.61%) Exchange Server 2013
3 5 (3.29%) SharePoint
4 3 (1.97%) WebSphere
4 3 (1.97%) Tomcat
4 3 (1.97%) JBoss
4 3 (1.97%) WebSphere Application Server
4 3 (1.97%) WebLogic
5 1 (0.66%) Moodle
5 1 (0.66%) Lync
5 1 (0.66%) Exchange Server 2003
5 1 (0.66%) CMS
Applications
1 27 (17.76%) MS Office
2 23 (15.13%) MS Excel
Business Applications
1 3 (1.97%) assyst
1 3 (1.97%) Remedy ITSM
2 2 (1.32%) SAP Oil and Gas
Cloud Services
1 7 (4.61%) Office 365
Communications & Networking
1 8 (5.26%) DNS
2 7 (4.61%) DHCP
2 7 (4.61%) Ethernet
2 7 (4.61%) TCP/IP
2 7 (4.61%) VoIP
2 7 (4.61%) Internet
3 6 (3.95%) DECT
3 6 (3.95%) iSCSI
3 6 (3.95%) NAS
4 3 (1.97%) LAN
4 3 (1.97%) WAN
5 2 (1.32%) VPN
6 1 (0.66%) Cisco ASA
6 1 (0.66%) FWSM
6 1 (0.66%) IP Telephony
6 1 (0.66%) SHDSL
6 1 (0.66%) SSL
6 1 (0.66%) ADSL
6 1 (0.66%) Firewall
6 1 (0.66%) BGP
Database & Business Intelligence
1 18 (11.84%) Crystal Reports
2 9 (5.92%) SQL Server
3 6 (3.95%) DB2
4 4 (2.63%) Relational Database
5 3 (1.97%) NoSQL
5 3 (1.97%) Oracle Exadata
5 3 (1.97%) RDBMS
Development Applications
1 1 (0.66%) ClearQuest
General
1 22 (14.47%) Law
2 15 (9.87%) Retail
3 14 (9.21%) Finance
4 11 (7.24%) Advertising
5 8 (5.26%) Telecoms
5 8 (5.26%) Marketing
6 2 (1.32%) Electronics
6 2 (1.32%) Legal
6 2 (1.32%) Manufacturing
7 1 (0.66%) Banking
7 1 (0.66%) Multimedia
7 1 (0.66%) Investment Banking
7 1 (0.66%) Back Office
Job Titles
1 46 (30.26%) Analyst
2 38 (25.00%) Service Manager
3 36 (23.68%) Team Leader
4 35 (23.03%) Service Desk Team Leader
5 30 (19.74%) Service Desk Manager
6 18 (11.84%) Service Analyst
7 15 (9.87%) Service Desk Analyst
8 14 (9.21%) Compliance Analyst
9 11 (7.24%) Support Analyst
10 9 (5.92%) Delivery Manager
10 9 (5.92%) Consultant
10 9 (5.92%) Services Delivery Manager
11 8 (5.26%) Technical Consultant
11 8 (5.26%) Management Consultant
11 8 (5.26%) Service Management Consultant
11 8 (5.26%) Business Consultant
11 8 (5.26%) ITSM Consultant
12 7 (4.61%) Support Manager
13 6 (3.95%) 2nd Line Support
13 6 (3.95%) Architect
Libraries, Frameworks & Software Standards
1 3 (1.97%) Flash
1 3 (1.97%) Middleware
2 1 (0.66%) REST
2 1 (0.66%) Spring
2 1 (0.66%) Java EE
2 1 (0.66%) JSTL
2 1 (0.66%) Spring MVC
2 1 (0.66%) JSP
2 1 (0.66%) Servlets
2 1 (0.66%) SOAP
2 1 (0.66%) Web Services
2 1 (0.66%) XML
2 1 (0.66%) J2EE
Miscellaneous
1 22 (14.47%) Analytical Skills
2 6 (3.95%) Life Science
3 3 (1.97%) CMDB
3 3 (1.97%) Replication
3 3 (1.97%) Management Information System
3 3 (1.97%) Blackberry
4 2 (1.32%) DTV
4 2 (1.32%) PMI
5 1 (0.66%) Computer Science
5 1 (0.66%) Handset
5 1 (0.66%) VLE
Operating Systems
1 55 (36.18%) Windows
2 26 (17.11%) Windows XP
3 15 (9.87%) Windows Server 2008
3 15 (9.87%) Windows 7
4 10 (6.58%) Mac OS X
5 8 (5.26%) Windows Vista
6 7 (4.61%) Windows Server 2012
7 6 (3.95%) Linux
7 6 (3.95%) UNIX
8 4 (2.63%) Windows 8
9 3 (1.97%) AIX
10 2 (1.32%) Windows Mobile
11 1 (0.66%) Windows Server 2003
Processes & Methodologies
1 114 (75.00%) ITIL
2 67 (44.08%) Service Delivery
3 35 (23.03%) Service Management
4 27 (17.76%) Incident Management
5 22 (14.47%) Project Management
6 17 (11.18%) Problem Management
7 13 (8.55%) Mentoring
7 13 (8.55%) Root Cause Analysis
8 12 (7.89%) ITSM
9 10 (6.58%) Line Management
10 9 (5.92%) Change Management
11 7 (4.61%) Performance Monitoring
11 7 (4.61%) Continuous Improvement
11 7 (4.61%) Resource Management
11 7 (4.61%) Disaster Recovery
12 6 (3.95%) Configuration Management
12 6 (3.95%) E-Commerce
12 6 (3.95%) TOGAF
12 6 (3.95%) Software Deployment
12 6 (3.95%) Performance Management
Programming Languages
1 14 (9.21%) SQL
2 1 (0.66%) PowerShell
2 1 (0.66%) VBA
2 1 (0.66%) C
2 1 (0.66%) Java
Qualifications
1 22 (14.47%) MCP
2 19 (12.50%) MOS
2 19 (12.50%) ITIL Certification
3 17 (11.18%) HND
4 9 (5.92%) Degree
4 9 (5.92%) Microsoft Certification
4 9 (5.92%) MCSE
5 5 (3.29%) Security Cleared
6 4 (2.63%) A+ Certification
6 4 (2.63%) SC Cleared
7 2 (1.32%) Cisco Certification
7 2 (1.32%) PMI Certification
8 1 (0.66%) APMP
8 1 (0.66%) MCTS
8 1 (0.66%) MCITP
8 1 (0.66%) MCPD
8 1 (0.66%) CCNA
8 1 (0.66%) MCSA
8 1 (0.66%) Network+ Certification
Quality Assurance & Compliance
1 46 (30.26%) SLA
2 10 (6.58%) ISO 9001
3 1 (0.66%) EMIR
3 1 (0.66%) ISO/IEC 27001
3 1 (0.66%) MiFID
3 1 (0.66%) QA
System Software
1 43 (28.29%) Active Directory
2 5 (3.29%) XenApp
3 3 (1.97%) Oracle RAC
4 2 (1.32%) XenServer
4 2 (1.32%) XenDesktop
5 1 (0.66%) Hyper-V
Systems Management
1 3 (1.97%) Data Guard
2 2 (1.32%) Nagios
2 2 (1.32%) SCOM
3 1 (0.66%) SCDPM
Vendors
1 35 (23.03%) Microsoft
2 14 (9.21%) Citrix
3 9 (5.92%) ServiceNow
4 6 (3.95%) IBM
4 6 (3.95%) Oracle
5 5 (3.29%) Remedy
6 4 (2.63%) VMware
6 4 (2.63%) Cisco
6 4 (2.63%) BMC
7 3 (1.97%) SolarWinds
7 3 (1.97%) webMethods
8 2 (1.32%) Sophos
8 2 (1.32%) SAP
9 1 (0.66%) Barracuda Networks
9 1 (0.66%) F5
9 1 (0.66%) CheckPoint
9 1 (0.66%) Juniper
9 1 (0.66%) HP
9 1 (0.66%) Avaya
9 1 (0.66%) BT
Leeds
Hays IT - Uk Posting account
Salary: £30000.00 - £36000.00 per annum + Excellent benefits
Posted: 17 days ago
Milton Keynes, Buckinghamshire
Boeing
Salary: Competitive
Posted: 23 days ago
Milton Keynes, Buckinghamshire
Boeing
Salary: Competitive
Posted: 23 days ago