The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 7 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
7 Dec 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 777 866 887
Rank change year-on-year
+89 +21
Permanent jobs citing Service Desk Management 72 78 64
As % of all permanent IT jobs located in England 0.085% 0.078% 0.060%
As % of the Processes & Methodologies category 0.097% 0.089% 0.070%
Number of salaries quoted 52 75 49
Median salary £45,000 £45,000 £32,500
Median salary % change year-on-year
- +38.46%
90% offered a salary of more than £23,550 £29,750 £22,000
10% offered a salary of more than £67,500 £73,750 £50,000
UK excluding London median salary £42,500 £45,000 £32,500
% change year-on-year
-5.55% +38.46%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
74415 87909 91065
As % of all permanent IT jobs located in England 88.09% 87.49% 85.71%
Number of salaries quoted 61823 73473 75466
Median salary £50,000 £50,000 £49,000
Median salary % change year-on-year
- +2.04%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Desk Management
Jobs Demand Trend in England

The demand trend of job ads across the England region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 7 December 2016.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 7 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +55 17 £66,250 +52.29% 1
South East +51 13 £42,500 -5.55%
West Midlands -3 13 £28,000 +21.73% 1
South West +26 12 £45,000 -43.75%
Yorkshire +16 6 £37,500 -50.00%
East Midlands +7 5 £65,000 +94.02%
North West -14 5 £49,000 +27.27%
East of England +1 1 £60,000 +41.17%
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 7 December 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for Service Desk Management.

1 132 (86.84%) ITIL
2 81 (53.29%) Service Delivery
3 52 (34.21%) SLA
4 49 (32.24%) Service Management
5 47 (30.92%) Finance
6 38 (25.00%) MS Excel
7 35 (23.03%) Windows
8 34 (22.37%) Incident Management
8 34 (22.37%) Line Management
9 30 (19.74%) Legal
10 28 (18.42%) Microsoft
10 28 (18.42%) Portfolio Management
11 25 (16.45%) Problem Management
12 23 (15.13%) Continuous Improvement
13 21 (13.82%) Mentoring
14 20 (13.16%) Project Management
15 19 (12.50%) Analytical Skills
16 18 (11.84%) Business Continuity
16 18 (11.84%) Active Directory
16 18 (11.84%) Citrix
17 17 (11.18%) PRINCE2
18 16 (10.53%) SQL
18 16 (10.53%) ITIL V3
19 15 (9.87%) Coaching
19 15 (9.87%) VMware
20 14 (9.21%) LAN
21 13 (8.55%) People Management
22 12 (7.89%) Stakeholder Engagement
22 12 (7.89%) ISO/IEC 27001
22 12 (7.89%) ITIL Certification

Service Desk Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (4.61%) MS Exchange
2 5 (3.29%) Exchange Server 2010
3 4 (2.63%) IIS
4 2 (1.32%) Apache
4 2 (1.32%) Jetty
4 2 (1.32%) SharePoint
4 2 (1.32%) Tomcat
5 1 (0.66%) Exchange Server 2007
Applications
1 38 (25.00%) MS Excel
2 11 (7.24%) MS Office
3 3 (1.97%) MS PowerPoint
Business Applications
1 9 (5.92%) assyst
2 1 (0.66%) Dynamics CRM
Cloud Services
1 10 (6.58%) Office 365
2 5 (3.29%) Microsoft Azure
3 3 (1.97%) Cloud Computing
4 2 (1.32%) Amazon AWS
4 2 (1.32%) IaaS
4 2 (1.32%) SaaS
5 1 (0.66%) Adobe Creative Cloud
Communications & Networking
1 14 (9.21%) LAN
2 8 (5.26%) Firewall
3 6 (3.95%) DHCP
3 6 (3.95%) DNS
3 6 (3.95%) TCP/IP
4 4 (2.63%) VPN
4 4 (2.63%) WAN
5 2 (1.32%) SNMP
5 2 (1.32%) Unified Communications
5 2 (1.32%) VoIP
6 1 (0.66%) FTP
6 1 (0.66%) GPRS
6 1 (0.66%) Internet
6 1 (0.66%) Intrusion Detection
6 1 (0.66%) IP Telephony
6 1 (0.66%) Network Security
6 1 (0.66%) Remote Desktop
6 1 (0.66%) SAN
6 1 (0.66%) VLAN
6 1 (0.66%) Wireless
Database & Business Intelligence
1 9 (5.92%) SQL Server
2 6 (3.95%) DB2
3 3 (1.97%) SQL Server 2008
4 2 (1.32%) Big Data
4 2 (1.32%) SQL Server 2012
5 1 (0.66%) Crystal Reports
5 1 (0.66%) OLAP
5 1 (0.66%) SQL Server 2005
5 1 (0.66%) SQL Server Reporting Services
Development Applications
1 2 (1.32%) JIRA
General
1 47 (30.92%) Finance
2 30 (19.74%) Legal
3 9 (5.92%) Retail
4 7 (4.61%) Manufacturing
5 4 (2.63%) Law
6 3 (1.97%) Spanish Language
7 2 (1.32%) Telecoms
8 1 (0.66%) Marketing
Job Titles
1 68 (44.74%) Service Manager
2 41 (26.97%) Delivery Manager
2 41 (26.97%) Services Delivery Manager
3 23 (15.13%) Analyst
4 18 (11.84%) IT Manager
4 18 (11.84%) Service Desk Manager
5 16 (10.53%) Service Analyst
6 12 (7.89%) IT Services Manager
7 11 (7.24%) Applications Support
7 11 (7.24%) ITIL Manager
7 11 (7.24%) ITIL Service Manager
7 11 (7.24%) Service Desk Analyst
8 10 (6.58%) IT Support
9 9 (5.92%) Service Support Manager
9 9 (5.92%) Support Manager
10 8 (5.26%) Operations Manager
10 8 (5.26%) Support Analyst
11 7 (4.61%) Head of IT
11 7 (4.61%) IT Support Manager
11 7 (4.61%) Technical Manager
Libraries, Frameworks & Software Standards
1 4 (2.63%) .NET
2 3 (1.97%) ASP.NET
3 1 (0.66%) .NET Framework
3 1 (0.66%) Web Services
Miscellaneous
1 19 (12.50%) Analytical Skills
2 8 (5.26%) Data Centre
3 5 (3.29%) Management Information System
3 5 (3.29%) Virtual Team
4 4 (2.63%) NHS
4 4 (2.63%) Performance Metrics
5 3 (1.97%) Foreign Exchange (FX)
5 3 (1.97%) Life Science
5 3 (1.97%) User Experience
6 2 (1.32%) Statistics
7 1 (0.66%) Blackberry
7 1 (0.66%) Data Protection Act
7 1 (0.66%) Data Structures
7 1 (0.66%) Driving Licence
7 1 (0.66%) Mobile App
7 1 (0.66%) Mobile Computing
7 1 (0.66%) PMI
7 1 (0.66%) Replication
7 1 (0.66%) Telematics
Operating Systems
1 35 (23.03%) Windows
2 8 (5.26%) Linux
2 8 (5.26%) Windows Server
3 6 (3.95%) Windows 7
3 6 (3.95%) Windows Server 2008
4 5 (3.29%) Mac OS X
5 3 (1.97%) Windows 10
6 2 (1.32%) Apple iOS
6 2 (1.32%) CentOS
6 2 (1.32%) Windows 8
6 2 (1.32%) Windows Server 2012
6 2 (1.32%) Windows XP
7 1 (0.66%) Android
7 1 (0.66%) Windows Mobile
7 1 (0.66%) Windows Server 2003
Processes & Methodologies
1 132 (86.84%) ITIL
2 81 (53.29%) Service Delivery
3 49 (32.24%) Service Management
4 34 (22.37%) Incident Management
4 34 (22.37%) Line Management
5 28 (18.42%) Portfolio Management
6 25 (16.45%) Problem Management
7 23 (15.13%) Continuous Improvement
8 21 (13.82%) Mentoring
9 20 (13.16%) Project Management
10 18 (11.84%) Business Continuity
11 17 (11.18%) PRINCE2
12 16 (10.53%) ITIL V3
13 15 (9.87%) Coaching
14 13 (8.55%) People Management
15 12 (7.89%) Change Management
15 12 (7.89%) Stakeholder Engagement
16 10 (6.58%) ITSM
16 10 (6.58%) Process Improvement
16 10 (6.58%) Trend Analysis
Programming Languages
1 16 (10.53%) SQL
2 11 (7.24%) Java
3 4 (2.63%) C#
4 3 (1.97%) PowerShell
4 3 (1.97%) VB.NET
5 2 (1.32%) C
6 1 (0.66%) T-SQL
Qualifications
1 12 (7.89%) ITIL Certification
2 7 (4.61%) Degree
3 5 (3.29%) Security Cleared
4 3 (1.97%) A+ Certification
4 3 (1.97%) Cisco Certification
4 3 (1.97%) MCITP
4 3 (1.97%) MCP
4 3 (1.97%) Microsoft Certification
5 2 (1.32%) CCNA
5 2 (1.32%) CCNP
6 1 (0.66%) CCIP
6 1 (0.66%) CCSA
6 1 (0.66%) CCSE
6 1 (0.66%) GNVQ
6 1 (0.66%) HND
6 1 (0.66%) MOS
6 1 (0.66%) PMI Certification
6 1 (0.66%) SC Cleared
Quality Assurance & Compliance
1 52 (34.21%) SLA
2 12 (7.89%) ISO/IEC 27001
3 3 (1.97%) PCI DSS
4 2 (1.32%) Data Quality
4 2 (1.32%) ISO 9001
System Software
1 18 (11.84%) Active Directory
2 9 (5.92%) VMware Infrastructure
3 5 (3.29%) Virtual Machines
4 3 (1.97%) XenApp
5 2 (1.32%) vSphere
6 1 (0.66%) Hyper-V
6 1 (0.66%) XenDesktop
Systems Management
1 2 (1.32%) Cisco Prime
2 1 (0.66%) WSUS
Vendors
1 28 (18.42%) Microsoft
2 18 (11.84%) Citrix
3 15 (9.87%) VMware
4 9 (5.92%) Remedy
5 8 (5.26%) Cisco
6 4 (2.63%) SolarWinds
7 3 (1.97%) Juniper
8 2 (1.32%) Apple
8 2 (1.32%) Dynatrace
8 2 (1.32%) NetApp
8 2 (1.32%) Palo Alto
8 2 (1.32%) Red Hat
9 1 (0.66%) Adobe
9 1 (0.66%) CheckPoint
9 1 (0.66%) GFI Software
9 1 (0.66%) HP
9 1 (0.66%) Intel Security
9 1 (0.66%) Kaspersky
9 1 (0.66%) Nimsoft
9 1 (0.66%) Salesforce.com
London
Plan-net
Salary: Competitive rate
Posted: 6 days ago
Oldbury, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £18,000 per annum
Posted: 5 days ago