The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 22 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
Service Desk Management
UK / England
Rank 748 850 812
Rank change year-on-year
+102 -38
Permanent jobs citing Service Desk Management 92 64 105
As % of all permanent IT jobs located in England 0.12% 0.067% 0.11%
As % of the Processes & Methodologies category 0.13% 0.076% 0.12%
Number of salaries quoted 64 61 91
Median salary £63,750 £49,000 £38,250
Median salary % change year-on-year
+30.10% +28.10%
90% offered a salary of more than £22,450 £32,500 £22,000
10% offered a salary of more than £72,500 £71,500 £50,000
UK excluding London median salary £45,000 £45,000 £36,000
% change year-on-year
- +25.00%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
69855 84428 85063
As % of all permanent IT jobs located in England 88.80% 88.34% 86.68%
Number of salaries quoted 57847 70926 70359
Median salary £50,000 £50,000 £48,500
Median salary % change year-on-year
- +3.09%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Desk Management
Jobs Demand Trend in England

The demand trend of job ads across the England region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 22 February 2017.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 22 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +78 42 £72,500 +47.95% 2
East Midlands +23 15 £67,500 +107.69%
North West -15 12 £35,000 -
South West +26 9 £18,000 -77.50% 2
West Midlands +25 8 £49,500 +38.46%
Yorkshire +31 3 £35,000 -13.04%
South East +70 2 £24,000 -54.28%
East of England +18 1 £61,000 +10.90%
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 22 February 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for Service Desk Management.

1 138 (86.25%) ITIL
2 91 (56.88%) Service Delivery
3 67 (41.88%) Finance
4 57 (35.63%) SLA
5 40 (25.00%) Microsoft
6 36 (22.50%) Windows
7 34 (21.25%) MS Excel
7 34 (21.25%) Service Management
7 34 (21.25%) ITIL V3
8 29 (18.13%) Problem Management
9 26 (16.25%) Incident Management
9 26 (16.25%) Continuous Improvement
9 26 (16.25%) Project Management
10 25 (15.63%) Legal
11 24 (15.00%) Line Management
12 20 (12.50%) Portfolio Management
12 20 (12.50%) Business Continuity
13 18 (11.25%) MS PowerPoint
13 18 (11.25%) Operations Management
14 17 (10.63%) Supplier Management
14 17 (10.63%) Retail
14 17 (10.63%) VMware
14 17 (10.63%) SQL
15 16 (10.00%) SQL Server
15 16 (10.00%) Active Directory
15 16 (10.00%) Citrix
16 14 (8.75%) Windows Server
17 13 (8.13%) MS Office
17 13 (8.13%) Trend Analysis
18 12 (7.50%) LAN

Service Desk Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (6.88%) MS Exchange
2 7 (4.38%) Exchange Server 2010
3 5 (3.13%) Drupal
3 5 (3.13%) GeoServer
3 5 (3.13%) SharePoint
4 4 (2.50%) Blackberry Enterprise Server
4 4 (2.50%) Exchange Server 2013
4 4 (2.50%) IIS
4 4 (2.50%) SharePoint 2013
5 2 (1.25%) Apache
5 2 (1.25%) Jetty
5 2 (1.25%) Skype for Business
5 2 (1.25%) Tomcat
5 2 (1.25%) WordPress
6 1 (0.63%) Exchange Server 2003
Applications
1 34 (21.25%) MS Excel
2 18 (11.25%) MS PowerPoint
3 13 (8.13%) MS Office
Business Applications
1 3 (1.88%) assyst
2 1 (0.63%) Dynamics CRM
2 1 (0.63%) NetSuite
Cloud Services
1 6 (3.75%) Office 365
2 5 (3.13%) Amazon AWS
2 5 (3.13%) Cloud Computing
3 2 (1.25%) G Suite
4 1 (0.63%) Adobe Creative Cloud
4 1 (0.63%) Microsoft Azure
4 1 (0.63%) SaaS
Communications & Networking
1 12 (7.50%) LAN
2 11 (6.88%) VoIP
3 9 (5.63%) DHCP
3 9 (5.63%) DNS
4 6 (3.75%) Firewall
4 6 (3.75%) VPN
5 5 (3.13%) Remote Desktop
6 4 (2.50%) TCP/IP
7 3 (1.88%) Intranet
8 2 (1.25%) WAN
9 1 (0.63%) Cisco Wireless
9 1 (0.63%) FTP
9 1 (0.63%) GPRS
9 1 (0.63%) Intrusion Detection
9 1 (0.63%) IP Telephony
9 1 (0.63%) Network Security
9 1 (0.63%) SNMP
9 1 (0.63%) Unified Communications
9 1 (0.63%) VLAN
9 1 (0.63%) Wireless
Database & Business Intelligence
1 16 (10.00%) SQL Server
2 5 (3.13%) DB2
2 5 (3.13%) PostgreSQL
3 3 (1.88%) SQL Server 2012
3 3 (1.88%) SQL Server Reporting Services
4 2 (1.25%) Big Data
4 2 (1.25%) SQL Server 2008
5 1 (0.63%) OLAP
5 1 (0.63%) SQL Server 2005
Development Applications
1 2 (1.25%) JIRA
General
1 67 (41.88%) Finance
2 25 (15.63%) Legal
3 17 (10.63%) Retail
4 1 (0.63%) Advertising
4 1 (0.63%) Marketing
4 1 (0.63%) Telecoms
Job Titles
1 66 (41.25%) Service Manager
2 49 (30.63%) Delivery Manager
2 49 (30.63%) Services Delivery Manager
3 21 (13.13%) Analyst
3 21 (13.13%) Service Desk Manager
4 12 (7.50%) ITIL Manager
4 12 (7.50%) ITIL Service Manager
5 11 (6.88%) Service Analyst
5 11 (6.88%) Support Analyst
6 10 (6.25%) Applications Support
6 10 (6.25%) IT Support
6 10 (6.25%) Network Manager
7 9 (5.63%) 1st Line Support
7 9 (5.63%) IT Manager
8 8 (5.00%) Infrastructure Manager
8 8 (5.00%) Network Infrastructure Manager
9 7 (4.38%) 2nd Line Support
9 7 (4.38%) Service Desk Analyst
10 6 (3.75%) Consultant
10 6 (3.75%) Support Manager
Libraries, Frameworks & Software Standards
1 8 (5.00%) .NET
2 6 (3.75%) Web Services
3 3 (1.88%) ASP.NET
4 1 (0.63%) .NET Framework
Miscellaneous
1 12 (7.50%) Analytical Skills
2 5 (3.13%) Blackberry
2 5 (3.13%) Data Centre
2 5 (3.13%) Management Information System
2 5 (3.13%) Virtual Team
3 4 (2.50%) Mobile Computing
3 4 (2.50%) NHS
4 3 (1.88%) Foreign Exchange (FX)
5 1 (0.63%) Computer Science
5 1 (0.63%) Cyber Defence
5 1 (0.63%) Data Protection Act
5 1 (0.63%) Data Structures
5 1 (0.63%) PMI
5 1 (0.63%) Replication
5 1 (0.63%) Video Conferencing
Operating Systems
1 36 (22.50%) Windows
2 14 (8.75%) Windows Server
3 11 (6.88%) Linux
4 8 (5.00%) Windows Server 2008
5 7 (4.38%) Windows 7
6 5 (3.13%) Windows Server 2003
6 5 (3.13%) Windows Server 2012
7 4 (2.50%) AIX
7 4 (2.50%) Unix
8 2 (1.25%) Apple iOS
8 2 (1.25%) CentOS
8 2 (1.25%) Mac OS X
8 2 (1.25%) Windows Vista
9 1 (0.63%) Android
9 1 (0.63%) Windows 10
Processes & Methodologies
1 138 (86.25%) ITIL
2 91 (56.88%) Service Delivery
3 34 (21.25%) ITIL V3
3 34 (21.25%) Service Management
4 29 (18.13%) Problem Management
5 26 (16.25%) Continuous Improvement
5 26 (16.25%) Incident Management
5 26 (16.25%) Project Management
6 24 (15.00%) Line Management
7 20 (12.50%) Business Continuity
7 20 (12.50%) Portfolio Management
8 18 (11.25%) Operations Management
9 17 (10.63%) Supplier Management
10 13 (8.13%) Trend Analysis
11 11 (6.88%) Change Management
12 10 (6.25%) Process Improvement
13 9 (5.63%) DevOps
14 8 (5.00%) Disaster Recovery
14 8 (5.00%) ITSM
15 7 (4.38%) PRINCE2
Programming Languages
1 17 (10.63%) SQL
2 10 (6.25%) Java
3 4 (2.50%) PowerShell
4 3 (1.88%) C#
5 2 (1.25%) VB.NET
6 1 (0.63%) T-SQL
Qualifications
1 11 (6.88%) ITIL Certification
2 3 (1.88%) Cisco Certification
2 3 (1.88%) Degree
2 3 (1.88%) Microsoft Certification
3 2 (1.25%) CCNA
3 2 (1.25%) CCNP
4 1 (0.63%) CCIP
4 1 (0.63%) CCSA
4 1 (0.63%) CCSE
4 1 (0.63%) MCITP
4 1 (0.63%) MCP
4 1 (0.63%) PMI Certification
4 1 (0.63%) SC Cleared
4 1 (0.63%) Security Cleared
Quality Assurance & Compliance
1 57 (35.63%) SLA
2 5 (3.13%) ISO/IEC 27001
3 2 (1.25%) QA
System Software
1 16 (10.00%) Active Directory
2 7 (4.38%) VMware Infrastructure
3 6 (3.75%) Hyper-V
4 5 (3.13%) Virtual Machines
5 4 (2.50%) XenApp
6 1 (0.63%) vSphere
Systems Management
1 4 (2.50%) AirWatch
2 2 (1.25%) Cisco Prime
3 1 (0.63%) Backup Exec
3 1 (0.63%) SCCM
3 1 (0.63%) WSUS
Vendors
1 40 (25.00%) Microsoft
2 17 (10.63%) VMware
3 16 (10.00%) Citrix
4 10 (6.25%) Cisco
5 4 (2.50%) SolarWinds
6 3 (1.88%) HP
6 3 (1.88%) LANDesk
6 3 (1.88%) Remedy
7 2 (1.25%) Avaya
7 2 (1.25%) Canon
7 2 (1.25%) Dynatrace
7 2 (1.25%) Google
7 2 (1.25%) Juniper
7 2 (1.25%) Oracle
7 2 (1.25%) Palo Alto
7 2 (1.25%) Red Hat
8 1 (0.63%) Fortinet
8 1 (0.63%) GFI Software
8 1 (0.63%) Polycom
8 1 (0.63%) SonicWALL
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