The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 27 August 2016 with a comparison to the same period over the previous 2 years.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 812 827 863
Rank change year-on-year
+15 +36
Permanent jobs citing Service Desk Management 80 121 83
As % of all permanent IT jobs located in England 0.089% 0.12% 0.076%
As % of the Processes & Methodologies category 0.10% 0.14% 0.089%
Number of salaries quoted 37 102 74
Median salary £47,500 £37,500 £29,250
Median salary % change year-on-year
+26.66% +28.20%
90% offered a salary of more than £21,900 £20,000 £20,400
10% offered a salary of more than £66,000 £53,000 £57,500
UK excluding London median salary £40,000 £33,500 £28,500
% change year-on-year
+19.40% +17.54%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
79530 89127 93038
As % of all permanent IT jobs located in England 88.07% 87.44% 85.42%
Number of salaries quoted 67223 74140 74880
Median salary £50,000 £50,000 £49,000
Median salary % change year-on-year
- +2.04%
90% offered a salary of more than £32,500 £32,500 £31,000
10% offered a salary of more than £80,000 £72,500 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Desk Management
Jobs Demand Trend in England

The demand trend of job ads across the England region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 27 August 2016.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +16 22 £65,000 +132.14% 1
London +22 21 £55,000 +34.14% 3
South East +6 15 £37,500 +25.00% 2
Yorkshire +32 7 £23,500 -10.47% 1
South West -1 7 £47,500 +26.66% 3
East Midlands +6 5 £37,500 +11.94%
North West +5 3 £25,250 -32.66%
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 27 August 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for Service Desk Management.

1 142 (82.08%) ITIL
2 98 (56.65%) Service Delivery
3 80 (46.24%) SLA
4 63 (36.42%) Service Management
5 60 (34.68%) MS Excel
6 51 (29.48%) Incident Management
7 46 (26.59%) Microsoft
7 46 (26.59%) Line Management
8 41 (23.70%) Finance
9 38 (21.97%) Windows
9 38 (21.97%) Problem Management
10 34 (19.65%) Analytical Skills
11 29 (16.76%) Mentoring
12 28 (16.18%) Legal
13 27 (15.61%) Remedy
13 27 (15.61%) Active Directory
14 26 (15.03%) assyst
14 26 (15.03%) Portfolio Management
15 25 (14.45%) Business Continuity
16 24 (13.87%) ITIL V3
17 23 (13.29%) Performance Management
17 23 (13.29%) ITSM
18 22 (12.72%) SharePoint
18 22 (12.72%) PRINCE2
19 21 (12.14%) MS Office
19 21 (12.14%) Change Management
20 20 (11.56%) Manufacturing
20 20 (11.56%) Coaching
21 19 (10.98%) People Management
21 19 (10.98%) Project Management

Service Desk Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (12.72%) SharePoint
2 9 (5.20%) MS Exchange
3 5 (2.89%) Exchange Server 2010
4 4 (2.31%) SharePoint 2013
5 3 (1.73%) Exchange Server 2007
5 3 (1.73%) Exchange Server 2013
6 1 (0.58%) SharePoint 2010
Applications
1 60 (34.68%) MS Excel
2 21 (12.14%) MS Office
3 5 (2.89%) MS PowerPoint
Business Applications
1 26 (15.03%) assyst
2 4 (2.31%) SAP Oil and Gas
3 1 (0.58%) Dynamics CRM
Cloud Services
1 18 (10.40%) Office 365
2 17 (9.83%) Microsoft Azure
3 16 (9.25%) Amazon AWS
4 7 (4.05%) SaaS
5 2 (1.16%) IaaS
6 1 (0.58%) Amazon EC2
6 1 (0.58%) PaaS
Communications & Networking
1 8 (4.62%) DNS
2 7 (4.05%) LAN
3 6 (3.47%) DHCP
3 6 (3.47%) SAN
3 6 (3.47%) VoIP
3 6 (3.47%) WAN
4 5 (2.89%) VPN
5 4 (2.31%) ATM
5 4 (2.31%) TCP/IP
6 3 (1.73%) Firewall
6 3 (1.73%) Wireless
7 2 (1.16%) Network Security
8 1 (0.58%) Internet
8 1 (0.58%) Intranet
8 1 (0.58%) SNMP
8 1 (0.58%) Unified Communications
8 1 (0.58%) WLAN
Database & Business Intelligence
1 9 (5.20%) Crystal Reports
2 3 (1.73%) SQL Server
3 2 (1.16%) SQL Server 2008
4 1 (0.58%) DB2
4 1 (0.58%) MySQL
4 1 (0.58%) SQL Server 2012
4 1 (0.58%) SQL Server Integration Services
4 1 (0.58%) SQL Server Reporting Services
Development Applications
1 2 (1.16%) JIRA
2 1 (0.58%) Selenium
General
1 41 (23.70%) Finance
2 28 (16.18%) Legal
3 20 (11.56%) Manufacturing
4 12 (6.94%) Law
5 8 (4.62%) Retail
6 6 (3.47%) Marketing
6 6 (3.47%) Telecoms
7 4 (2.31%) Banking
7 4 (2.31%) Electronics
8 3 (1.73%) Spanish Language
Job Titles
1 78 (45.09%) Service Manager
2 33 (19.08%) Delivery Manager
2 33 (19.08%) Services Delivery Manager
3 29 (16.76%) IT Manager
4 28 (16.18%) Service Desk Manager
5 25 (14.45%) IT Services Manager
6 22 (12.72%) Analyst
7 19 (10.98%) Service Analyst
8 17 (9.83%) Service Desk Analyst
9 14 (8.09%) IT Support
9 14 (8.09%) Team Leader
10 13 (7.51%) Service Desk Team Leader
11 10 (5.78%) Operations Manager
11 10 (5.78%) Senior Manager
12 8 (4.62%) Head of IT
12 8 (4.62%) Incident Manager
13 7 (4.05%) IT Support Manager
13 7 (4.05%) Service Support Manager
13 7 (4.05%) Support Manager
14 6 (3.47%) Problem Manager
Libraries, Frameworks & Software Standards
1 2 (1.16%) .NET
2 1 (0.58%) Ajax
2 1 (0.58%) ASP.NET
2 1 (0.58%) CSS
2 1 (0.58%) HTML
2 1 (0.58%) J2EE
2 1 (0.58%) jQuery
2 1 (0.58%) XML
Miscellaneous
1 34 (19.65%) Analytical Skills
2 12 (6.94%) Life Science
3 7 (4.05%) Management Information System
4 6 (3.47%) NHS
5 5 (2.89%) Clustering
5 5 (2.89%) User Experience
6 4 (2.31%) Mobile Computing
7 3 (1.73%) Data Centre
7 3 (1.73%) Virtual Team
8 2 (1.16%) Computer Science
8 2 (1.16%) Performance Metrics
9 1 (0.58%) Client/Server
9 1 (0.58%) Driving Licence
9 1 (0.58%) Fintech
9 1 (0.58%) Hybrid Cloud
9 1 (0.58%) Mobile App
Operating Systems
1 38 (21.97%) Windows
2 14 (8.09%) Linux
3 10 (5.78%) Windows 7
4 9 (5.20%) Windows Server
5 7 (4.05%) Windows Server 2008
6 4 (2.31%) Windows Server 2012
6 4 (2.31%) Windows XP
7 3 (1.73%) AIX
7 3 (1.73%) Mac OS X
7 3 (1.73%) Unix
8 2 (1.16%) Windows 10
8 2 (1.16%) Windows 8
8 2 (1.16%) Windows Server 2003
9 1 (0.58%) Mac OS X Server
9 1 (0.58%) Windows Mobile
Processes & Methodologies
1 142 (82.08%) ITIL
2 98 (56.65%) Service Delivery
3 63 (36.42%) Service Management
4 51 (29.48%) Incident Management
5 46 (26.59%) Line Management
6 38 (21.97%) Problem Management
7 29 (16.76%) Mentoring
8 26 (15.03%) Portfolio Management
9 25 (14.45%) Business Continuity
10 24 (13.87%) ITIL V3
11 23 (13.29%) ITSM
11 23 (13.29%) Performance Management
12 22 (12.72%) PRINCE2
13 21 (12.14%) Change Management
14 20 (11.56%) Coaching
15 19 (10.98%) People Management
15 19 (10.98%) Project Management
16 16 (9.25%) Agile Software Development
17 15 (8.67%) Stakeholder Engagement
18 13 (7.51%) Continuous Improvement
Programming Languages
1 6 (3.47%) PowerShell
1 6 (3.47%) SQL
2 3 (1.73%) Java
3 2 (1.16%) C
3 2 (1.16%) C#
4 1 (0.58%) ActionScript
4 1 (0.58%) JavaScript
4 1 (0.58%) Perl
4 1 (0.58%) PHP
4 1 (0.58%) VB.NET
Qualifications
1 12 (6.94%) MCP
2 9 (5.20%) HND
2 9 (5.20%) MOS
3 7 (4.05%) ITIL Certification
3 7 (4.05%) MCITP
3 7 (4.05%) Microsoft Certification
3 7 (4.05%) Security Cleared
4 5 (2.89%) Degree
5 4 (2.31%) A+ Certification
6 3 (1.73%) SC Cleared
7 1 (0.58%) CCDA
7 1 (0.58%) CCDP
7 1 (0.58%) CCNA
7 1 (0.58%) CCNP
7 1 (0.58%) Cisco Certification
7 1 (0.58%) GNVQ
7 1 (0.58%) PRINCE2 Certification
Quality Assurance & Compliance
1 80 (46.24%) SLA
2 8 (4.62%) ISO/IEC 27001
3 6 (3.47%) Data Quality
4 5 (2.89%) ISO 9001
5 3 (1.73%) PCI DSS
System Software
1 27 (15.61%) Active Directory
2 5 (2.89%) Forefront TMG
2 5 (2.89%) VMware Infrastructure
2 5 (2.89%) XenApp
3 3 (1.73%) Hyper-V
4 1 (0.58%) Virtual Machines
4 1 (0.58%) vSphere
4 1 (0.58%) XenDesktop
Systems Management
1 5 (2.89%) HP SIM
1 5 (2.89%) SCOM
2 4 (2.31%) AirWatch
Vendors
1 46 (26.59%) Microsoft
2 27 (15.61%) Remedy
3 19 (10.98%) Citrix
4 16 (9.25%) LANDesk
5 11 (6.36%) Cisco
5 11 (6.36%) Rackspace
6 10 (5.78%) VMware
7 5 (2.89%) HP
8 4 (2.31%) SAP
9 3 (1.73%) Apple
10 2 (1.16%) NetApp
11 1 (0.58%) Avaya
11 1 (0.58%) Google
11 1 (0.58%) Juniper
11 1 (0.58%) Oracle
11 1 (0.58%) Spiceworks
Birmingham, West Midlands (County)
Plan-net
Salary: Market rate
Posted: Yesterday
London
Plan-net
Salary: Market rate
Posted: Yesterday
Newquay, Cornwall
Harvey Nash plc
Posted: Yesterday
London
Colston Consulting
Salary: £32500 - £35000 per annum, Benefits Benefits
Posted: 2 days ago
South West London
Araya Partners Ltd
Salary: From £40,000 to £50,000 per annum Salary is approx 40-50k base + bonus
Posted: 5 days ago
Brighton, East Sussex
Vantage Recruitment Solutions Ltd
Salary: From £45,000 to £60,000 per annum Plus exceptional benefits and career
Posted: 23 hours ago
Newcastle Upon Tyne, Tyne and Wear
Insure The Box
Salary: Competitive
Posted: 10 days ago
Leeds, West Yorkshire
Search Consultancy
Salary: £25000.00 - £30000.00 per annum + Benefits
Posted: 2 days ago
Brighton, East Sussex
Cadence Resourcing
Salary: £45000 - £55000 per annum + Benefits
Posted: 2 days ago
Wiltshire
Computer Futures
Salary: competitive
Posted: 19 days ago
Swindon
Computer Futures
Salary: competitive
Posted: 19 days ago