The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 26 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
26 Sep 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 805 813 877
Rank change year-on-year
+8 +64
Permanent jobs citing Service Desk Management 82 116 72
As % of all permanent IT jobs located in England 0.091% 0.11% 0.067%
As % of the Processes & Methodologies category 0.10% 0.13% 0.079%
Number of salaries quoted 48 102 57
Median salary £43,750 £37,500 £31,500
Median salary % change year-on-year
+16.66% +19.04%
90% offered a salary of more than £23,500 £22,500 £23,600
10% offered a salary of more than £60,000 £53,000 £57,500
UK excluding London median salary £37,500 £34,250 £30,000
% change year-on-year
+9.48% +14.16%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
79462 88351 91210
As % of all permanent IT jobs located in England 88.28% 87.40% 85.37%
Number of salaries quoted 66744 73779 73679
Median salary £50,000 £50,000 £48,500
Median salary % change year-on-year
- +3.09%
90% offered a salary of more than £32,500 £32,500 £30,500
10% offered a salary of more than £80,000 £72,500 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Desk Management
Jobs Demand Trend in England

The demand trend of job ads across the England region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 26 September 2016.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 26 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +22 21 £55,000 +34.96% 3
West Midlands +6 19 £42,500 +77.08% 1
South East +32 17 £45,000 - 2
South West -14 10 £37,500 - 3
Yorkshire +24 8 £23,500 -14.54%
East Midlands +11 4 £40,000 +19.40%
North West +6 2 £22,125 -36.78% 1
East of England +16 1 £60,000 +25.00%
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 26 September 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for Service Desk Management.

1 140 (80.00%) ITIL
2 86 (49.14%) Service Delivery
3 71 (40.57%) SLA
4 59 (33.71%) Service Management
5 56 (32.00%) MS Excel
6 48 (27.43%) Incident Management
7 43 (24.57%) Windows
8 42 (24.00%) Finance
9 39 (22.29%) Microsoft
9 39 (22.29%) Line Management
10 35 (20.00%) Problem Management
11 32 (18.29%) Analytical Skills
12 29 (16.57%) Active Directory
12 29 (16.57%) Legal
13 28 (16.00%) Mentoring
13 28 (16.00%) Portfolio Management
14 24 (13.71%) Remedy
14 24 (13.71%) assyst
15 23 (13.14%) Citrix
15 23 (13.14%) Business Continuity
16 22 (12.57%) MS Office
17 20 (11.43%) Coaching
18 19 (10.86%) Performance Management
19 18 (10.29%) People Management
19 18 (10.29%) ITSM
19 18 (10.29%) Project Management
20 17 (9.71%) Manufacturing
21 16 (9.14%) Change Management
22 15 (8.57%) VMware
22 15 (8.57%) Cisco

Service Desk Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (8.00%) SharePoint
2 10 (5.71%) MS Exchange
3 7 (4.00%) Exchange Server 2010
4 3 (1.71%) Exchange Server 2007
4 3 (1.71%) Exchange Server 2013
4 3 (1.71%) SharePoint 2013
5 2 (1.14%) Apache
5 2 (1.14%) IIS
5 2 (1.14%) Jetty
5 2 (1.14%) Tomcat
Applications
1 56 (32.00%) MS Excel
2 22 (12.57%) MS Office
3 5 (2.86%) MS PowerPoint
Business Applications
1 24 (13.71%) assyst
2 2 (1.14%) SAP Oil and Gas
3 1 (0.57%) Dynamics CRM
Cloud Services
1 11 (6.29%) Microsoft Azure
1 11 (6.29%) Office 365
2 8 (4.57%) Amazon AWS
3 5 (2.86%) SaaS
4 2 (1.14%) IaaS
5 1 (0.57%) PaaS
Communications & Networking
1 9 (5.14%) DNS
2 8 (4.57%) LAN
3 7 (4.00%) DHCP
3 7 (4.00%) Firewall
4 6 (3.43%) SAN
5 5 (2.86%) VoIP
5 5 (2.86%) VPN
6 4 (2.29%) ATM
6 4 (2.29%) TCP/IP
7 3 (1.71%) WAN
8 2 (1.14%) Network Security
8 2 (1.14%) Unified Communications
8 2 (1.14%) Wireless
9 1 (0.57%) Cisco Wireless
9 1 (0.57%) GPRS
9 1 (0.57%) Internet
9 1 (0.57%) Intrusion Detection
9 1 (0.57%) Remote Desktop
9 1 (0.57%) SNMP
Database & Business Intelligence
1 8 (4.57%) Crystal Reports
2 4 (2.29%) SQL Server
3 3 (1.71%) DB2
3 3 (1.71%) SQL Server 2008
4 1 (0.57%) OLAP
4 1 (0.57%) SQL Server 2005
4 1 (0.57%) SQL Server 2012
Development Applications
1 1 (0.57%) JIRA
General
1 42 (24.00%) Finance
2 29 (16.57%) Legal
3 17 (9.71%) Manufacturing
4 11 (6.29%) Law
5 6 (3.43%) Retail
6 4 (2.29%) Banking
6 4 (2.29%) Marketing
7 3 (1.71%) Spanish Language
7 3 (1.71%) Telecoms
8 2 (1.14%) Electronics
Job Titles
1 66 (37.71%) Service Manager
2 28 (16.00%) Delivery Manager
2 28 (16.00%) Services Delivery Manager
3 25 (14.29%) Service Desk Manager
4 24 (13.71%) Analyst
5 21 (12.00%) IT Manager
6 20 (11.43%) Service Analyst
7 17 (9.71%) Service Desk Analyst
8 15 (8.57%) IT Services Manager
9 14 (8.00%) Team Leader
10 12 (6.86%) IT Support
11 11 (6.29%) Operations Manager
11 11 (6.29%) Service Desk Team Leader
12 9 (5.14%) Senior Manager
13 7 (4.00%) Head of IT
13 7 (4.00%) Support Manager
14 6 (3.43%) Applications Support
14 6 (3.43%) IT Support Manager
14 6 (3.43%) Problem Manager
14 6 (3.43%) Technical Manager
Libraries, Frameworks & Software Standards
1 3 (1.71%) .NET
2 2 (1.14%) ASP.NET
Miscellaneous
1 32 (18.29%) Analytical Skills
2 11 (6.29%) Life Science
3 9 (5.14%) NHS
4 7 (4.00%) Data Centre
5 6 (3.43%) Management Information System
6 5 (2.86%) Clustering
6 5 (2.86%) User Experience
7 4 (2.29%) Mobile Computing
7 4 (2.29%) Performance Metrics
8 2 (1.14%) Virtual Team
9 1 (0.57%) Blackberry
9 1 (0.57%) Computer Science
9 1 (0.57%) Data Protection Act
9 1 (0.57%) Driving Licence
9 1 (0.57%) Fintech
9 1 (0.57%) Hybrid Cloud
9 1 (0.57%) Mobile App
9 1 (0.57%) Telematics
Operating Systems
1 43 (24.57%) Windows
2 14 (8.00%) Linux
3 10 (5.71%) Windows Server
4 9 (5.14%) Windows 7
5 7 (4.00%) Windows Server 2008
6 5 (2.86%) Mac OS X
7 4 (2.29%) Windows Server 2012
8 3 (1.71%) AIX
8 3 (1.71%) Unix
9 2 (1.14%) CentOS
9 2 (1.14%) Windows 10
9 2 (1.14%) Windows 8
9 2 (1.14%) Windows Server 2003
9 2 (1.14%) Windows XP
10 1 (0.57%) Apple iOS
10 1 (0.57%) Windows Mobile
Processes & Methodologies
1 140 (80.00%) ITIL
2 86 (49.14%) Service Delivery
3 59 (33.71%) Service Management
4 48 (27.43%) Incident Management
5 39 (22.29%) Line Management
6 35 (20.00%) Problem Management
7 28 (16.00%) Mentoring
7 28 (16.00%) Portfolio Management
8 23 (13.14%) Business Continuity
9 20 (11.43%) Coaching
10 19 (10.86%) Performance Management
11 18 (10.29%) ITSM
11 18 (10.29%) People Management
11 18 (10.29%) Project Management
12 16 (9.14%) Change Management
13 15 (8.57%) ITIL V3
14 14 (8.00%) PRINCE2
14 14 (8.00%) Stakeholder Engagement
15 13 (7.43%) Continuous Improvement
16 9 (5.14%) Agile Software Development
Programming Languages
1 10 (5.71%) SQL
2 6 (3.43%) Java
2 6 (3.43%) PowerShell
3 3 (1.71%) C#
3 3 (1.71%) VB.NET
4 2 (1.14%) C
5 1 (0.57%) T-SQL
Qualifications
1 11 (6.29%) MCP
2 8 (4.57%) HND
2 8 (4.57%) MOS
3 7 (4.00%) MCITP
3 7 (4.00%) Microsoft Certification
3 7 (4.00%) Security Cleared
4 6 (3.43%) Degree
4 6 (3.43%) ITIL Certification
5 4 (2.29%) A+ Certification
6 3 (1.71%) CCNP
6 3 (1.71%) Cisco Certification
6 3 (1.71%) SC Cleared
7 2 (1.14%) CCNA
8 1 (0.57%) CCDA
8 1 (0.57%) CCDP
8 1 (0.57%) CCIP
8 1 (0.57%) GNVQ
Quality Assurance & Compliance
1 71 (40.57%) SLA
2 7 (4.00%) ISO/IEC 27001
3 6 (3.43%) Data Quality
4 4 (2.29%) ISO 9001
5 3 (1.71%) PCI DSS
System Software
1 29 (16.57%) Active Directory
2 8 (4.57%) VMware Infrastructure
3 6 (3.43%) XenApp
4 5 (2.86%) Forefront TMG
5 3 (1.71%) Hyper-V
5 3 (1.71%) Virtual Machines
6 2 (1.14%) vSphere
7 1 (0.57%) XenDesktop
Systems Management
1 5 (2.86%) HP SIM
1 5 (2.86%) SCOM
2 3 (1.71%) AirWatch
3 2 (1.14%) Cisco Prime
Vendors
1 39 (22.29%) Microsoft
2 24 (13.71%) Remedy
3 23 (13.14%) Citrix
4 15 (8.57%) Cisco
4 15 (8.57%) VMware
5 9 (5.14%) LANDesk
6 5 (2.86%) HP
7 4 (2.29%) Rackspace
8 3 (1.71%) Juniper
9 2 (1.14%) NetApp
9 2 (1.14%) Palo Alto
9 2 (1.14%) Red Hat
9 2 (1.14%) SAP
10 1 (0.57%) Apple
10 1 (0.57%) Fortinet
10 1 (0.57%) Google
Manchester, Lancashire
The Bridge Ltd
Salary: Up to £55,000 per annum
Posted: 4 days ago
Newquay, Cornwall
Harvey Nash plc
Posted: 5 days ago
City, London
Miller Maxwell Ltd
Salary: From £75,000 to £95,000 per annum Bonus and benefits package
Posted: 4 days ago
Andover, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £40000 - £45000 per annum + Benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
Spring Technology
Salary: Plus Benefits
Posted: 6 days ago
Bath
Hays Specialist Recruitment Ltd
Salary: £20000 - £27000 per annum + Excellent Benefits
Posted: 20 days ago
Bath
Hays Specialist Recruitment Ltd
Salary: £20000 - £27000 per annum + Excellent Benefits
Posted: 18 days ago
South West London
Michael Page Technology
Salary: £50000 - £55000 per annum + Package
Posted: 26 days ago