The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 799 763 830
Rank change year-on-year
-36 +67
Permanent jobs citing Service Desk Management 73 90 51
As % of all permanent IT jobs located in England 0.068% 0.090% 0.047%
As % of the Processes & Methodologies category 0.083% 0.11% 0.059%
Number of salaries quoted 59 85 51
Average salary £30,000 £37,500 £41,500
Average salary % change year-on-year
-20.00% -9.63%
90% offered a salary of more than £23,800 £29,000 £30,000
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London average salary £29,000 £35,000 £40,000
% change year-on-year
-17.14% -12.50%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
87806 81031 86649
As % of all permanent IT jobs located in England 82.09% 81.19% 79.25%
Number of salaries quoted 70747 67265 73911
Average salary £48,500 £47,500 £46,500
Average salary % change year-on-year
+2.10% +2.15%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £72,500 £72,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 19 September 2014.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands - 17 £55,500 -
East Midlands +13 15 £27,000 - 1
London -44 15 £41,000 -21.90%
South West -22 8 £45,000 +38.46%
South East -31 8 £24,000 -36.00%
East of England -25 6 £25,500 -20.31%
North West -17 3 £25,000 +13.63% 1
Yorkshire -44 1 £37,500 -16.66% 1
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 121 (72.46%) ITIL
2 67 (40.12%) Service Delivery
3 52 (31.14%) Active Directory
4 50 (29.94%) Incident Management
5 49 (29.34%) SLA
5 49 (29.34%) Service Management
6 41 (24.55%) Windows
7 34 (20.36%) Project Management
8 28 (16.77%) Problem Management
9 25 (14.97%) Law
9 25 (14.97%) Microsoft
10 24 (14.37%) Windows XP
11 23 (13.77%) MCP
12 22 (13.17%) MS Excel
13 21 (12.57%) Analytical Skills
14 20 (11.98%) Finance
15 19 (11.38%) Crystal Reports
15 19 (11.38%) ITIL Certification
15 19 (11.38%) MOS
16 18 (10.78%) SQL
17 17 (10.18%) ITSM
18 16 (9.58%) MS Office
18 16 (9.58%) HND
18 16 (9.58%) MS Exchange
19 15 (8.98%) Mac OS X
19 15 (8.98%) Advertising
19 15 (8.98%) Windows 7
20 13 (7.78%) Mentoring
21 12 (7.19%) Root Cause Analysis
21 12 (7.19%) Continuous Improvement

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 16 (9.58%) MS Exchange
2 4 (2.40%) SharePoint
3 2 (1.20%) Lotus Domino
4 1 (0.60%) Tomcat
4 1 (0.60%) IBM Notes
4 1 (0.60%) Exchange Server 2007
4 1 (0.60%) Moodle
4 1 (0.60%) Lync
4 1 (0.60%) Exchange Server 2010
Applications
1 22 (13.17%) MS Excel
2 16 (9.58%) MS Office
Business Applications
1 3 (1.80%) assyst
2 2 (1.20%) Remedy ITSM
2 2 (1.20%) SAP Oil and Gas
3 1 (0.60%) Academy Housing
3 1 (0.60%) arcHouse
3 1 (0.60%) Agresso
Cloud Services
1 1 (0.60%) Office 365
Communications & Networking
1 5 (2.99%) WAN
2 4 (2.40%) DNS
3 3 (1.80%) Internet
3 3 (1.80%) TCP/IP
4 2 (1.20%) LAN
4 2 (1.20%) DHCP
5 1 (0.60%) Ethernet
5 1 (0.60%) FTP
5 1 (0.60%) SNMP
5 1 (0.60%) VoIP
5 1 (0.60%) ADSL
5 1 (0.60%) Broadband
5 1 (0.60%) OSPF
5 1 (0.60%) BGP
5 1 (0.60%) Firewall
5 1 (0.60%) SHDSL
5 1 (0.60%) Cisco ASA
5 1 (0.60%) FWSM
5 1 (0.60%) Intranet
5 1 (0.60%) SMTP
Database & Business Intelligence
1 19 (11.38%) Crystal Reports
2 2 (1.20%) SQL Server
3 1 (0.60%) MySQL
Development Applications
1 1 (0.60%) ClearQuest
General
1 25 (14.97%) Law
2 20 (11.98%) Finance
3 15 (8.98%) Advertising
4 8 (4.79%) Telecoms
5 7 (4.19%) Banking
6 6 (3.59%) Legal
7 2 (1.20%) Manufacturing
7 2 (1.20%) Electronics
7 2 (1.20%) Retail
7 2 (1.20%) Marketing
8 1 (0.60%) Investment Banking
Job Titles
1 53 (31.74%) Analyst
2 42 (25.15%) Service Manager
3 30 (17.96%) Team Leader
4 29 (17.37%) Service Desk Team Leader
5 26 (15.57%) Service Desk Manager
6 22 (13.17%) Service Analyst
7 19 (11.38%) Service Desk Analyst
7 19 (11.38%) Consultant
8 18 (10.78%) Compliance Analyst
9 15 (8.98%) Management Consultant
9 15 (8.98%) Technical Consultant
9 15 (8.98%) Business Consultant
9 15 (8.98%) ITSM Consultant
9 15 (8.98%) Service Management Consultant
10 13 (7.78%) Services Delivery Manager
10 13 (7.78%) Delivery Manager
11 10 (5.99%) Support Analyst
12 5 (2.99%) 2nd Line Support
12 5 (2.99%) IT Services Manager
12 5 (2.99%) Compliance Manager
Libraries, Frameworks & Software Standards
1 3 (1.80%) Flash
2 1 (0.60%) HTML5
2 1 (0.60%) REST
2 1 (0.60%) HTML
2 1 (0.60%) CSS
2 1 (0.60%) SOAP
2 1 (0.60%) XML
Miscellaneous
1 21 (12.57%) Analytical Skills
2 10 (5.99%) Management Information System
3 4 (2.40%) Blackberry
4 3 (1.80%) Computer Science
4 3 (1.80%) CMDB
4 3 (1.80%) Enterprise Software
5 2 (1.20%) IBM Mainframe
5 2 (1.20%) DTV
5 2 (1.20%) Mainframe
6 1 (0.60%) VLE
6 1 (0.60%) Smartphone
6 1 (0.60%) Video Conferencing
6 1 (0.60%) iPhone
6 1 (0.60%) iPad
Operating Systems
1 41 (24.55%) Windows
2 24 (14.37%) Windows XP
3 15 (8.98%) Mac OS X
3 15 (8.98%) Windows 7
4 5 (2.99%) Windows 8
5 1 (0.60%) Windows Server 2012
5 1 (0.60%) Linux
5 1 (0.60%) Windows Server 2003
5 1 (0.60%) Windows Server 2008
5 1 (0.60%) Mac OS
Processes & Methodologies
1 121 (72.46%) ITIL
2 67 (40.12%) Service Delivery
3 50 (29.94%) Incident Management
4 49 (29.34%) Service Management
5 34 (20.36%) Project Management
6 28 (16.77%) Problem Management
7 17 (10.18%) ITSM
8 13 (7.78%) Mentoring
9 12 (7.19%) Continuous Improvement
9 12 (7.19%) Root Cause Analysis
10 11 (6.59%) Stakeholder Management
10 11 (6.59%) Change Management
11 8 (4.79%) Line Management
12 7 (4.19%) CRM
12 7 (4.19%) Time Management
13 6 (3.59%) PRINCE2
13 6 (3.59%) Configuration Management
13 6 (3.59%) ITIL V3
14 5 (2.99%) Business Intelligence
15 4 (2.40%) Supplier Management
Programming Languages
1 18 (10.78%) SQL
2 3 (1.80%) C
3 1 (0.60%) Java
Qualifications
1 23 (13.77%) MCP
2 19 (11.38%) ITIL Certification
2 19 (11.38%) MOS
3 16 (9.58%) HND
4 10 (5.99%) Degree
5 7 (4.19%) Microsoft Certification
6 4 (2.40%) A+ Certification
7 2 (1.20%) CITP
7 2 (1.20%) SC Cleared
7 2 (1.20%) Security Cleared
7 2 (1.20%) MCITP
8 1 (0.60%) APMP
8 1 (0.60%) Network+ Certification
8 1 (0.60%) MCSE
8 1 (0.60%) MCSA
8 1 (0.60%) CCNA
8 1 (0.60%) Cisco Certification
Quality Assurance & Compliance
1 49 (29.34%) SLA
2 10 (5.99%) ISO 9001
3 1 (0.60%) ISO/IEC 27001
3 1 (0.60%) QA
System Software
1 52 (31.14%) Active Directory
2 3 (1.80%) XenApp
2 3 (1.80%) XenDesktop
3 2 (1.20%) XenServer
4 1 (0.60%) VMware Infrastructure
Systems Management
1 2 (1.20%) Tivoli
1 2 (1.20%) Nagios
1 2 (1.20%) SCOM
Vendors
1 25 (14.97%) Microsoft
2 11 (6.59%) ServiceNow
3 10 (5.99%) Citrix
4 7 (4.19%) Remedy
5 3 (1.80%) SolarWinds
5 3 (1.80%) BMC
5 3 (1.80%) VMware
5 3 (1.80%) Cisco
6 2 (1.20%) IBM
6 2 (1.20%) SAP
6 2 (1.20%) Altiris
6 2 (1.20%) Northgate
6 2 (1.20%) Lotus
6 2 (1.20%) Interwoven
6 2 (1.20%) Kaseya
6 2 (1.20%) Lumension
6 2 (1.20%) FrontRange
7 1 (0.60%) Barracuda Networks
7 1 (0.60%) Sophos
7 1 (0.60%) BT
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Senitor Associates
Salary: £38000 per annum
Posted: 8 hours ago
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Salary: £35000 to £45000 per annum
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Salary: £35000 per annum + benefits
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