The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 752 796 818
Rank change year-on-year
+44 +22
Permanent jobs citing Service Desk Management 100 67 45
As % of all permanent IT jobs located in England 0.100% 0.064% 0.044%
As % of the Processes & Methodologies category 0.12% 0.078% 0.055%
Number of salaries quoted 88 54 39
Average salary £37,500 £42,500 £36,000
Average salary % change year-on-year
-11.76% +18.05%
90% offered a salary of more than £21,000 £22,000 £23,000
10% offered a salary of more than £56,000 £59,000 £62,500
UK excluding London average salary £36,750 £41,500 £36,000
% change year-on-year
-11.44% +15.27%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
83355 85730 81990
As % of all permanent IT jobs located in England 83.07% 82.27% 80.18%
Number of salaries quoted 68281 69393 68373
Average salary £50,000 £47,500 £46,063
Average salary % change year-on-year
+5.26% +3.11%
90% offered a salary of more than £32,000 £31,000 £30,000
10% offered a salary of more than £75,000 £70,000 £75,000
UK excluding London average salary £43,275 £42,500 £40,000
% change year-on-year
+1.82% +6.25%

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 27 March 2015.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +64 49 £37,500 +50.00% 4
North West +23 22 £55,000 +72.02% 1
South East -7 13 £21,000 -49.39% 1
Yorkshire +7 6 £32,375 -7.50% 1
South West -29 6 £32,500 -27.77%
East of England +10 2 £42,500 - 2
West Midlands -30 2 £41,250 +39.83%
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 27 March 2015, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 143 (77.30%) ITIL
2 96 (51.89%) Windows
3 73 (39.46%) Service Delivery
4 68 (36.76%) Service Management
5 67 (36.22%) MS Excel
6 62 (33.51%) SLA
7 60 (32.43%) Active Directory
8 59 (31.89%) MS Office
9 53 (28.65%) Microsoft
10 37 (20.00%) Windows XP
11 31 (16.76%) Finance
11 31 (16.76%) Analytical Skills
12 25 (13.51%) Mentoring
12 25 (13.51%) Windows 7
12 25 (13.51%) Telecoms
13 24 (12.97%) Incident Management
14 23 (12.43%) ServiceNow
15 22 (11.89%) Windows Vista
15 22 (11.89%) Change Management
16 21 (11.35%) Mac OS X
16 21 (11.35%) MS Exchange
16 21 (11.35%) Windows Server 2008
17 20 (10.81%) ITIL Certification
17 20 (10.81%) Line Management
18 19 (10.27%) Internet
19 17 (9.19%) VoIP
19 17 (9.19%) Performance Management
19 17 (9.19%) Problem Management
19 17 (9.19%) Root Cause Analysis
20 16 (8.65%) Performance Monitoring

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 27 March 2015, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 21 (11.35%) MS Exchange
2 13 (7.03%) Exchange Server 2013
3 5 (2.70%) IBM Notes
4 3 (1.62%) Tomcat
4 3 (1.62%) WebSphere Application Server
4 3 (1.62%) WebLogic
4 3 (1.62%) JBoss
4 3 (1.62%) WebSphere
4 3 (1.62%) Exchange Server 2007
5 2 (1.08%) Exchange Server 2010
6 1 (0.54%) Drupal
6 1 (0.54%) CMS
6 1 (0.54%) Exchange Server 2003
6 1 (0.54%) SharePoint
Applications
1 67 (36.22%) MS Excel
2 59 (31.89%) MS Office
3 11 (5.95%) MS Visio
4 6 (3.24%) MS PowerPoint
5 2 (1.08%) MS Project
6 1 (0.54%) Adobe Creative Suite
Business Applications
1 4 (2.16%) assyst
2 1 (0.54%) Remedy ITSM
2 1 (0.54%) Summit
2 1 (0.54%) Academy Housing
2 1 (0.54%) arcHouse
Cloud Services
1 13 (7.03%) Office 365
2 4 (2.16%) Amazon EC2
2 4 (2.16%) Amazon AWS
3 1 (0.54%) Cloud Computing
Communications & Networking
1 19 (10.27%) Internet
2 17 (9.19%) VoIP
3 16 (8.65%) DHCP
3 16 (8.65%) DNS
4 15 (8.11%) DECT
5 12 (6.49%) Ethernet
5 12 (6.49%) TCP/IP
5 12 (6.49%) iSCSI
5 12 (6.49%) NAS
6 8 (4.32%) Firewall
7 5 (2.70%) LAN
7 5 (2.70%) WAN
8 4 (2.16%) VPN
9 2 (1.08%) VSAT
10 1 (0.54%) IP Telephony
10 1 (0.54%) SSL
10 1 (0.54%) SAN
Database & Business Intelligence
1 7 (3.78%) SQL Server
2 6 (3.24%) DB2
3 4 (2.16%) Relational Database
4 3 (1.62%) RDBMS
4 3 (1.62%) NoSQL
4 3 (1.62%) Oracle Exadata
5 1 (0.54%) Data Warehouse
General
1 31 (16.76%) Finance
2 25 (13.51%) Telecoms
3 16 (8.65%) Law
3 16 (8.65%) Retail
4 12 (6.49%) Advertising
5 8 (4.32%) Banking
5 8 (4.32%) Investment Banking
6 7 (3.78%) Manufacturing
7 6 (3.24%) Legal
7 6 (3.24%) Marketing
8 4 (2.16%) Financial Institution
9 2 (1.08%) Front Office
9 2 (1.08%) Back Office
9 2 (1.08%) Multimedia
10 1 (0.54%) Local Government
Job Titles
1 76 (41.08%) Service Manager
2 46 (24.86%) Service Desk Manager
3 39 (21.08%) Analyst
4 31 (16.76%) Service Analyst
4 31 (16.76%) Service Desk Analyst
5 17 (9.19%) Services Delivery Manager
5 17 (9.19%) Delivery Manager
6 15 (8.11%) Team Leader
6 15 (8.11%) Service Desk Team Leader
7 13 (7.03%) Support Manager
8 10 (5.41%) Transition Manager
8 10 (5.41%) IT Services Manager
8 10 (5.41%) Support Analyst
8 10 (5.41%) Service Transition Manager
9 9 (4.86%) Systems Support
10 7 (3.78%) Technical Support
10 7 (3.78%) 2nd Line Support
10 7 (3.78%) Operations Manager
10 7 (3.78%) Coordinator
10 7 (3.78%) IT Operations Manager
Libraries, Frameworks & Software Standards
1 3 (1.62%) Middleware
1 3 (1.62%) XML
2 2 (1.08%) Flash
3 1 (0.54%) Spring
3 1 (0.54%) Java EE
3 1 (0.54%) JSTL
3 1 (0.54%) Spring MVC
3 1 (0.54%) REST
3 1 (0.54%) J2EE
3 1 (0.54%) JSP
3 1 (0.54%) Servlets
3 1 (0.54%) SOAP
3 1 (0.54%) Web Services
Miscellaneous
1 31 (16.76%) Analytical Skills
2 15 (8.11%) Management Information System
2 15 (8.11%) Life Science
3 10 (5.41%) Equities
3 10 (5.41%) IVR
4 8 (4.32%) Foreign Exchange (FX)
4 8 (4.32%) Hedge funds
5 7 (3.78%) Blackberry
6 4 (2.16%) Replication
7 2 (1.08%) Fat Client
7 2 (1.08%) Video Conferencing
7 2 (1.08%) Handset
7 2 (1.08%) PMI
7 2 (1.08%) Thin Client
7 2 (1.08%) Derivative
7 2 (1.08%) Statistics
8 1 (0.54%) Computer Science
Operating Systems
1 96 (51.89%) Windows
2 37 (20.00%) Windows XP
3 25 (13.51%) Windows 7
4 22 (11.89%) Windows Vista
5 21 (11.35%) Windows Server 2008
5 21 (11.35%) Mac OS X
6 13 (7.03%) Windows Server 2012
7 6 (3.24%) UNIX
7 6 (3.24%) Linux
8 3 (1.62%) AIX
8 3 (1.62%) Windows Mobile
9 1 (0.54%) Windows Server 2003
Processes & Methodologies
1 143 (77.30%) ITIL
2 73 (39.46%) Service Delivery
3 68 (36.76%) Service Management
4 25 (13.51%) Mentoring
5 24 (12.97%) Incident Management
6 22 (11.89%) Change Management
7 20 (10.81%) Line Management
8 17 (9.19%) Performance Management
8 17 (9.19%) Root Cause Analysis
8 17 (9.19%) Problem Management
9 16 (8.65%) Performance Monitoring
10 15 (8.11%) Software Deployment
10 15 (8.11%) Configuration Management
11 14 (7.57%) Data Analysis
11 14 (7.57%) ITIL V3
12 13 (7.03%) Continuous Improvement
12 13 (7.03%) Coaching
12 13 (7.03%) Disaster Recovery
13 12 (6.49%) Resource Management
13 12 (6.49%) People Management
Programming Languages
1 8 (4.32%) SQL
2 3 (1.62%) VBA
3 1 (0.54%) Python
3 1 (0.54%) PowerShell
3 1 (0.54%) VB
3 1 (0.54%) C#
3 1 (0.54%) Java
Qualifications
1 20 (10.81%) ITIL Certification
2 14 (7.57%) MCSE
2 14 (7.57%) Microsoft Certification
3 13 (7.03%) MCP
4 11 (5.95%) Cisco Certification
5 10 (5.41%) CCNA
6 9 (4.86%) A+ Certification
6 9 (4.86%) Degree
7 4 (2.16%) Security Cleared
8 3 (1.62%) SC Cleared
9 2 (1.08%) PMI Certification
10 1 (0.54%) MCTS
10 1 (0.54%) MCITP
10 1 (0.54%) MCPD
10 1 (0.54%) HND
10 1 (0.54%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 62 (33.51%) SLA
2 5 (2.70%) ISO/IEC 27001
3 3 (1.62%) MiFID
3 3 (1.62%) EMIR
System Software
1 60 (32.43%) Active Directory
2 3 (1.62%) Oracle RAC
2 3 (1.62%) XenApp
3 1 (0.54%) vSphere
3 1 (0.54%) VMware Infrastructure
3 1 (0.54%) Hyper-V
Systems Management
1 3 (1.62%) Data Guard
1 3 (1.62%) ITRS Geneos
2 1 (0.54%) SCDPM
2 1 (0.54%) Casper Suite
2 1 (0.54%) SCCM
Vendors
1 53 (28.65%) Microsoft
2 23 (12.43%) ServiceNow
3 15 (8.11%) Cisco
4 14 (7.57%) Citrix
5 8 (4.32%) Apple
6 6 (3.24%) Juniper
6 6 (3.24%) IBM
6 6 (3.24%) Oracle
7 5 (2.70%) Lotus
8 4 (2.16%) VMware
9 3 (1.62%) Interwoven
9 3 (1.62%) webMethods
9 3 (1.62%) Remedy
10 2 (1.08%) HP
10 2 (1.08%) SolarWinds
11 1 (0.54%) Altiris
11 1 (0.54%) Northgate
11 1 (0.54%) Civica
11 1 (0.54%) Capita
11 1 (0.54%) Orchard
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