The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 752 797 827
Rank change year-on-year
+45 +30
Permanent jobs citing Service Desk Management 111 60 45
As % of all permanent IT jobs located in England 0.11% 0.061% 0.045%
As % of the Processes & Methodologies category 0.13% 0.074% 0.056%
Number of salaries quoted 98 51 39
Average salary £39,000 £41,500 £35,000
Average salary % change year-on-year
-6.02% +18.57%
90% offered a salary of more than £21,900 £22,000 £23,000
10% offered a salary of more than £55,000 £60,000 £62,500
UK excluding London average salary £37,500 £39,000 £36,000
% change year-on-year
-3.84% +8.33%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
82712 80785 80914
As % of all permanent IT jobs located in England 82.90% 82.42% 80.17%
Number of salaries quoted 68126 64784 68263
Average salary £49,000 £47,500 £46,000
Average salary % change year-on-year
+3.15% +3.26%
90% offered a salary of more than £32,000 £31,000 £30,000
10% offered a salary of more than £75,000 £70,000 £75,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 27 February 2015.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +58 62 £40,000 +45.45% 1
North West +6 20 £42,500 -33.05% 1
South East -21 11 £22,000 -46.98% 3
Yorkshire +8 7 £30,000 -14.28% 3
South West -20 6 £32,500 -27.77%
West Midlands -19 3 £47,500 +137.50%
East of England - 2 £42,500 -
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 27 February 2015, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 136 (76.84%) ITIL
2 83 (46.89%) Windows
3 76 (42.94%) Service Delivery
4 63 (35.59%) Service Management
5 60 (33.90%) MS Excel
6 58 (32.77%) SLA
7 54 (30.51%) Active Directory
8 51 (28.81%) MS Office
9 50 (28.25%) Microsoft
10 39 (22.03%) Windows XP
11 29 (16.38%) Analytical Skills
12 28 (15.82%) Finance
13 24 (13.56%) Telecoms
13 24 (13.56%) MS Exchange
13 24 (13.56%) Incident Management
14 22 (12.43%) Windows Vista
14 22 (12.43%) Windows Server 2008
15 21 (11.86%) ITIL Certification
16 20 (11.30%) Change Management
16 20 (11.30%) ServiceNow
17 19 (10.73%) Windows 7
18 18 (10.17%) Internet
18 18 (10.17%) Root Cause Analysis
19 17 (9.60%) Line Management
19 17 (9.60%) Mentoring
19 17 (9.60%) Mac OS X
20 16 (9.04%) Performance Management
20 16 (9.04%) Problem Management
20 16 (9.04%) Law
20 16 (9.04%) Retail

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 27 February 2015, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 24 (13.56%) MS Exchange
2 14 (7.91%) Exchange Server 2013
3 4 (2.26%) IBM Notes
4 3 (1.69%) Tomcat
4 3 (1.69%) WebSphere Application Server
4 3 (1.69%) WebLogic
4 3 (1.69%) JBoss
4 3 (1.69%) WebSphere
4 3 (1.69%) Exchange Server 2007
5 2 (1.13%) SharePoint
5 2 (1.13%) Exchange Server 2010
6 1 (0.56%) CMS
6 1 (0.56%) Exchange Server 2003
6 1 (0.56%) Moodle
6 1 (0.56%) Lync
Applications
1 60 (33.90%) MS Excel
2 51 (28.81%) MS Office
3 11 (6.21%) MS Visio
4 4 (2.26%) MS PowerPoint
5 2 (1.13%) MS Project
6 1 (0.56%) Adobe Creative Suite
Business Applications
1 4 (2.26%) assyst
2 1 (0.56%) Remedy ITSM
2 1 (0.56%) Summit
Cloud Services
1 14 (7.91%) Office 365
2 2 (1.13%) Amazon EC2
2 2 (1.13%) Amazon AWS
3 1 (0.56%) Cloud Computing
Communications & Networking
1 18 (10.17%) Internet
2 16 (9.04%) DNS
2 16 (9.04%) VoIP
3 15 (8.47%) DHCP
4 14 (7.91%) Ethernet
4 14 (7.91%) TCP/IP
4 14 (7.91%) DECT
5 13 (7.34%) iSCSI
5 13 (7.34%) NAS
6 9 (5.08%) Firewall
7 5 (2.82%) LAN
7 5 (2.82%) WAN
8 4 (2.26%) VPN
9 2 (1.13%) VSAT
10 1 (0.56%) ADSL
10 1 (0.56%) FWSM
10 1 (0.56%) IP Telephony
10 1 (0.56%) SHDSL
10 1 (0.56%) Cisco ASA
10 1 (0.56%) SSL
Database & Business Intelligence
1 7 (3.95%) SQL Server
2 6 (3.39%) DB2
3 4 (2.26%) Relational Database
4 3 (1.69%) Crystal Reports
4 3 (1.69%) RDBMS
4 3 (1.69%) NoSQL
4 3 (1.69%) Oracle Exadata
General
1 28 (15.82%) Finance
2 24 (13.56%) Telecoms
3 16 (9.04%) Law
3 16 (9.04%) Retail
4 10 (5.65%) Advertising
5 8 (4.52%) Banking
5 8 (4.52%) Investment Banking
6 6 (3.39%) Marketing
7 5 (2.82%) Manufacturing
8 4 (2.26%) Legal
8 4 (2.26%) Financial Institution
9 2 (1.13%) Front Office
9 2 (1.13%) Back Office
9 2 (1.13%) Multimedia
10 1 (0.56%) Local Government
Job Titles
1 73 (41.24%) Service Manager
2 43 (24.29%) Service Desk Manager
3 38 (21.47%) Analyst
4 25 (14.12%) Service Analyst
4 25 (14.12%) Service Desk Analyst
5 19 (10.73%) Delivery Manager
5 19 (10.73%) Services Delivery Manager
6 17 (9.60%) Team Leader
6 17 (9.60%) Service Desk Team Leader
7 12 (6.78%) Support Manager
8 11 (6.21%) Support Analyst
9 10 (5.65%) Transition Manager
9 10 (5.65%) Service Transition Manager
10 9 (5.08%) IT Services Manager
10 9 (5.08%) Systems Support
11 7 (3.95%) Technical Support
11 7 (3.95%) 2nd Line Support
11 7 (3.95%) Coordinator
12 6 (3.39%) Architect
12 6 (3.39%) Technical Architect
Libraries, Frameworks & Software Standards
1 3 (1.69%) XML
1 3 (1.69%) Flash
1 3 (1.69%) Middleware
2 1 (0.56%) Spring
2 1 (0.56%) Java EE
2 1 (0.56%) JSTL
2 1 (0.56%) Spring MVC
2 1 (0.56%) REST
2 1 (0.56%) J2EE
2 1 (0.56%) JSP
2 1 (0.56%) Servlets
2 1 (0.56%) SOAP
2 1 (0.56%) Web Services
Miscellaneous
1 29 (16.38%) Analytical Skills
2 14 (7.91%) Life Science
3 12 (6.78%) Management Information System
4 10 (5.65%) Equities
4 10 (5.65%) IVR
5 8 (4.52%) Foreign Exchange (FX)
5 8 (4.52%) Hedge funds
6 6 (3.39%) Blackberry
7 4 (2.26%) Replication
8 2 (1.13%) PMI
8 2 (1.13%) Thin Client
8 2 (1.13%) Handset
8 2 (1.13%) Derivative
8 2 (1.13%) Statistics
8 2 (1.13%) Fat Client
8 2 (1.13%) Video Conferencing
9 1 (0.56%) CMDB
9 1 (0.56%) Computer Science
9 1 (0.56%) VLE
Operating Systems
1 83 (46.89%) Windows
2 39 (22.03%) Windows XP
3 22 (12.43%) Windows Vista
3 22 (12.43%) Windows Server 2008
4 19 (10.73%) Windows 7
5 17 (9.60%) Mac OS X
6 14 (7.91%) Windows Server 2012
7 6 (3.39%) UNIX
7 6 (3.39%) Linux
8 3 (1.69%) AIX
8 3 (1.69%) Windows Mobile
9 1 (0.56%) Windows Server 2003
Processes & Methodologies
1 136 (76.84%) ITIL
2 76 (42.94%) Service Delivery
3 63 (35.59%) Service Management
4 24 (13.56%) Incident Management
5 20 (11.30%) Change Management
6 18 (10.17%) Root Cause Analysis
7 17 (9.60%) Line Management
7 17 (9.60%) Mentoring
8 16 (9.04%) Performance Management
8 16 (9.04%) Problem Management
9 15 (8.47%) Data Analysis
9 15 (8.47%) Performance Monitoring
10 14 (7.91%) Software Deployment
10 14 (7.91%) ITIL V3
10 14 (7.91%) Disaster Recovery
10 14 (7.91%) Project Management
11 13 (7.34%) Resource Management
12 12 (6.78%) Continuous Improvement
13 11 (6.21%) Configuration Management
14 10 (5.65%) Matrix Management
Programming Languages
1 8 (4.52%) SQL
2 3 (1.69%) VBA
3 1 (0.56%) Python
3 1 (0.56%) PowerShell
3 1 (0.56%) VB
3 1 (0.56%) C
3 1 (0.56%) C#
3 1 (0.56%) Java
Qualifications
1 21 (11.86%) ITIL Certification
2 16 (9.04%) MCSE
2 16 (9.04%) Microsoft Certification
3 12 (6.78%) Cisco Certification
3 12 (6.78%) MCP
4 11 (6.21%) CCNA
5 10 (5.65%) Degree
6 6 (3.39%) VCP4
7 5 (2.82%) A+ Certification
8 4 (2.26%) HND
8 4 (2.26%) MOS
8 4 (2.26%) Security Cleared
9 3 (1.69%) SC Cleared
10 2 (1.13%) PMI Certification
11 1 (0.56%) Network+ Certification
11 1 (0.56%) MCTS
11 1 (0.56%) MCITP
11 1 (0.56%) MCPD
11 1 (0.56%) MCSA
Quality Assurance & Compliance
1 58 (32.77%) SLA
2 3 (1.69%) MiFID
2 3 (1.69%) EMIR
3 2 (1.13%) ISO/IEC 27001
3 2 (1.13%) ISO 9001
System Software
1 54 (30.51%) Active Directory
2 3 (1.69%) Oracle RAC
2 3 (1.69%) XenApp
3 1 (0.56%) vSphere
3 1 (0.56%) VMware Infrastructure
3 1 (0.56%) Hyper-V
Systems Management
1 3 (1.69%) Data Guard
1 3 (1.69%) ITRS Geneos
2 1 (0.56%) SCDPM
2 1 (0.56%) Casper Suite
2 1 (0.56%) SCCM
Vendors
1 50 (28.25%) Microsoft
2 20 (11.30%) ServiceNow
3 16 (9.04%) Cisco
4 14 (7.91%) Citrix
5 7 (3.95%) Juniper
5 7 (3.95%) Apple
6 6 (3.39%) IBM
6 6 (3.39%) Oracle
7 4 (2.26%) VMware
7 4 (2.26%) Lotus
8 3 (1.69%) SolarWinds
8 3 (1.69%) HP
8 3 (1.69%) webMethods
9 2 (1.13%) Remedy
9 2 (1.13%) Sophos
9 2 (1.13%) BMC
9 2 (1.13%) Interwoven
10 1 (0.56%) Avaya
10 1 (0.56%) Novell
10 1 (0.56%) BT
York, Yorkshire
Capita
Posted: 23 hours ago
London
Information Technology Services
Salary: £55k - 65k per year + Benefits
Posted: Yesterday
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: From £38,000 to £45,000 per annum dependent on experience
Posted: 3 days ago
Hampshire
Crimson Ltd
Salary: £18000 - £20000 per annum
Posted: 3 days ago
West Sussex
Maclean Moore Consulting
Salary: From £70,000 to £100,000 per annum + benefits
Posted: 5 days ago
York
Capita - ITIN
Salary: £32000 - £37500.00 per annum
Posted: 6 days ago
Totton, Southampton
Amicus ITS
Salary: £18,000 - £20,000 per annum
Posted: 6 days ago
Leeds, West Yorkshire
thebigword
Salary: From £26,000 to £28,000 per annum + up to £3K p/a on call payment
Posted: 23 days ago