The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 807 757 837
Rank change year-on-year
-50 +80
Permanent jobs citing Service Desk Management 71 105 41
As % of all permanent IT jobs located in England 0.067% 0.10% 0.038%
As % of the Processes & Methodologies category 0.081% 0.13% 0.048%
Number of salaries quoted 53 100 41
Average salary £29,000 £42,500 £40,000
Average salary % change year-on-year
-31.76% +6.25%
90% offered a salary of more than £23,200 £29,900 £31,500
10% offered a salary of more than £54,000 £65,000 £47,000
UK excluding London average salary £29,000 £37,500 £40,000
% change year-on-year
-22.66% -6.25%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
87519 82414 85838
As % of all permanent IT jobs located in England 82.06% 81.55% 79.19%
Number of salaries quoted 71255 68412 72904
Average salary £49,500 £47,500 £45,673
Average salary % change year-on-year
+4.21% +4.00%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £72,500 £72,500
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the England region.

Service Desk Management Salary Trend in England

Service Desk Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Management across the England region over the 3 months to 21 October 2014.

Service Desk Management Salary Histogram in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
East Midlands - 16 £27,250 -
West Midlands - 15 £41,000 - 1
London -39 11 £40,500 -22.85% 3
North West -5 7 £40,000 +81.81% 1
South West -17 7 £45,000 +164.70%
East of England -20 7 £25,500 -20.31% 1
South East -31 4 £28,000 -25.33%
Yorkshire -38 4 £24,000 -46.66% 1
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 21 October 2014, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 115 (71.43%) ITIL
2 66 (40.99%) Service Delivery
3 47 (29.19%) SLA
3 47 (29.19%) Active Directory
4 45 (27.95%) Windows
5 42 (26.09%) Incident Management
6 38 (23.60%) Service Management
7 30 (18.63%) Project Management
8 28 (17.39%) Microsoft
9 25 (15.53%) Windows XP
9 25 (15.53%) Law
10 23 (14.29%) MS Excel
10 23 (14.29%) Problem Management
11 22 (13.66%) MCP
11 22 (13.66%) MS Office
12 21 (13.04%) Analytical Skills
13 19 (11.80%) MOS
13 19 (11.80%) Crystal Reports
14 17 (10.56%) MS Exchange
14 17 (10.56%) ITIL Certification
14 17 (10.56%) Finance
15 16 (9.94%) HND
15 16 (9.94%) Windows 7
16 15 (9.32%) SQL
17 14 (8.70%) ITSM
18 13 (8.07%) Mentoring
19 12 (7.45%) Root Cause Analysis
19 12 (7.45%) Advertising
19 12 (7.45%) Mac OS X
19 12 (7.45%) Citrix

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 21 October 2014, IT jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 17 (10.56%) MS Exchange
2 4 (2.48%) SharePoint
3 3 (1.86%) Exchange Server 2013
4 2 (1.24%) Tomcat
5 1 (0.62%) Moodle
5 1 (0.62%) Lync
5 1 (0.62%) WebSphere
5 1 (0.62%) Exchange Server 2003
5 1 (0.62%) WebSphere Application Server
5 1 (0.62%) WebLogic
5 1 (0.62%) JBoss
5 1 (0.62%) IBM Notes
5 1 (0.62%) Lotus Domino
5 1 (0.62%) CMS
Applications
1 23 (14.29%) MS Excel
2 22 (13.66%) MS Office
Business Applications
1 3 (1.86%) assyst
2 2 (1.24%) SAP Oil and Gas
2 2 (1.24%) Remedy ITSM
3 1 (0.62%) Agresso
Cloud Services
1 4 (2.48%) Office 365
Communications & Networking
1 5 (3.11%) DNS
1 5 (3.11%) TCP/IP
1 5 (3.11%) Internet
2 4 (2.48%) VoIP
2 4 (2.48%) WAN
2 4 (2.48%) DHCP
2 4 (2.48%) Ethernet
3 3 (1.86%) NAS
3 3 (1.86%) iSCSI
3 3 (1.86%) DECT
4 2 (1.24%) LAN
5 1 (0.62%) Cisco ASA
5 1 (0.62%) FWSM
5 1 (0.62%) SHDSL
5 1 (0.62%) ADSL
5 1 (0.62%) FTP
5 1 (0.62%) SNMP
5 1 (0.62%) SMTP
5 1 (0.62%) VPN
5 1 (0.62%) OSPF
Database & Business Intelligence
1 19 (11.80%) Crystal Reports
2 4 (2.48%) SQL Server
3 2 (1.24%) DB2
3 2 (1.24%) Relational Database
4 1 (0.62%) NoSQL
4 1 (0.62%) Oracle Exadata
4 1 (0.62%) MySQL
4 1 (0.62%) RDBMS
Development Applications
1 1 (0.62%) ClearQuest
General
1 25 (15.53%) Law
2 17 (10.56%) Finance
3 12 (7.45%) Advertising
4 9 (5.59%) Telecoms
5 7 (4.35%) Retail
6 6 (3.73%) Legal
6 6 (3.73%) Banking
7 5 (3.11%) Marketing
8 2 (1.24%) Manufacturing
8 2 (1.24%) Electronics
9 1 (0.62%) Investment Banking
Job Titles
1 49 (30.43%) Analyst
2 45 (27.95%) Service Manager
3 33 (20.50%) Team Leader
4 32 (19.88%) Service Desk Team Leader
5 31 (19.25%) Service Desk Manager
6 21 (13.04%) Service Analyst
7 18 (11.18%) Service Desk Analyst
8 16 (9.94%) Consultant
8 16 (9.94%) Compliance Analyst
9 12 (7.45%) ITSM Consultant
9 12 (7.45%) Delivery Manager
9 12 (7.45%) Business Consultant
9 12 (7.45%) Service Management Consultant
9 12 (7.45%) Technical Consultant
9 12 (7.45%) Services Delivery Manager
9 12 (7.45%) Management Consultant
10 10 (6.21%) Support Analyst
11 6 (3.73%) IT Services Manager
12 5 (3.11%) Support Manager
12 5 (3.11%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 3 (1.86%) Flash
2 1 (0.62%) REST
2 1 (0.62%) HTML5
2 1 (0.62%) CSS
2 1 (0.62%) SOAP
2 1 (0.62%) XML
2 1 (0.62%) HTML
2 1 (0.62%) Middleware
Miscellaneous
1 21 (13.04%) Analytical Skills
2 7 (4.35%) Management Information System
3 4 (2.48%) Blackberry
4 3 (1.86%) Enterprise Software
4 3 (1.86%) Life Science
4 3 (1.86%) CMDB
5 2 (1.24%) DTV
5 2 (1.24%) Mainframe
5 2 (1.24%) IBM Mainframe
6 1 (0.62%) Computer Science
6 1 (0.62%) Replication
6 1 (0.62%) VLE
Operating Systems
1 45 (27.95%) Windows
2 25 (15.53%) Windows XP
3 16 (9.94%) Windows 7
4 12 (7.45%) Mac OS X
5 6 (3.73%) Windows Server 2008
6 4 (2.48%) Windows Vista
6 4 (2.48%) Windows 8
7 3 (1.86%) Windows Server 2012
7 3 (1.86%) Linux
8 2 (1.24%) UNIX
9 1 (0.62%) Mac OS
9 1 (0.62%) Windows Mobile
9 1 (0.62%) AIX
Processes & Methodologies
1 115 (71.43%) ITIL
2 66 (40.99%) Service Delivery
3 42 (26.09%) Incident Management
4 38 (23.60%) Service Management
5 30 (18.63%) Project Management
6 23 (14.29%) Problem Management
7 14 (8.70%) ITSM
8 13 (8.07%) Mentoring
9 12 (7.45%) Root Cause Analysis
10 11 (6.83%) Change Management
11 9 (5.59%) Continuous Improvement
12 7 (4.35%) Stakeholder Management
13 6 (3.73%) Configuration Management
13 6 (3.73%) CRM
14 5 (3.11%) Performance Management
14 5 (3.11%) Coaching
14 5 (3.11%) Line Management
15 4 (2.48%) Business Intelligence
15 4 (2.48%) PRINCE2
15 4 (2.48%) TOGAF
Programming Languages
1 15 (9.32%) SQL
2 3 (1.86%) C
3 1 (0.62%) PowerShell
3 1 (0.62%) Java
Qualifications
1 22 (13.66%) MCP
2 19 (11.80%) MOS
3 17 (10.56%) ITIL Certification
4 16 (9.94%) HND
5 9 (5.59%) Microsoft Certification
5 9 (5.59%) Degree
6 5 (3.11%) MCSE
7 4 (2.48%) A+ Certification
8 3 (1.86%) MCITP
9 2 (1.24%) CITP
9 2 (1.24%) SC Cleared
9 2 (1.24%) Security Cleared
10 1 (0.62%) APMP
10 1 (0.62%) MCTS
10 1 (0.62%) MCPD
10 1 (0.62%) MCSA
10 1 (0.62%) CCNA
10 1 (0.62%) Cisco Certification
10 1 (0.62%) Network+ Certification
Quality Assurance & Compliance
1 47 (29.19%) SLA
2 10 (6.21%) ISO 9001
3 1 (0.62%) QA
3 1 (0.62%) ISO/IEC 27001
System Software
1 47 (29.19%) Active Directory
2 4 (2.48%) XenApp
3 2 (1.24%) XenServer
3 2 (1.24%) XenDesktop
4 1 (0.62%) Oracle RAC
Systems Management
1 2 (1.24%) Tivoli
1 2 (1.24%) Nagios
1 2 (1.24%) SCOM
2 1 (0.62%) Data Guard
Vendors
1 28 (17.39%) Microsoft
2 12 (7.45%) Citrix
3 9 (5.59%) ServiceNow
4 4 (2.48%) Remedy
4 4 (2.48%) IBM
5 3 (1.86%) SolarWinds
5 3 (1.86%) BMC
5 3 (1.86%) Cisco
5 3 (1.86%) VMware
6 2 (1.24%) Interwoven
6 2 (1.24%) Oracle
6 2 (1.24%) SAP
6 2 (1.24%) Altiris
6 2 (1.24%) FrontRange
6 2 (1.24%) Lumension
6 2 (1.24%) Kaseya
7 1 (0.62%) Barracuda Networks
7 1 (0.62%) F5
7 1 (0.62%) Northgate
7 1 (0.62%) Business Objects
South East London
Hudson - London
Salary: £20000 - £24000 per annum
Posted: 22 hours ago
West London
Lorien Resourcing
Salary: £20000 - £23000 per annum
Posted: Yesterday
Telford, Shropshire
Anderson Scott Solutions Ltd
Salary: From £35,000 to £50,000 per annum 33 days a/l, pension, free parking
Posted: Yesterday
Liverpool, Merseyside
Reed Technology Leadership Practice
Posted: 5 days ago
London
Marcus Donald People
Salary: £20000 to £24000 per annum - pension,healthcare, overtime
Posted: 6 days ago