The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the West Sussex region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Sussex region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 108 102 89
Rank change year-on-year
-6 -13
Permanent jobs requiring a 2nd Line Support 7 5 14
As % of all permanent IT jobs located in West Sussex 0.461% 0.349% 0.987%
As % of the Job Titles category 0.482% 0.364% 1.036%
Number of salaries quoted 5 4 14
Average salary £25,000 £24,000 £23,250
Average salary % change year-on-year
+4.16% +3.22%
90% offered a salary of more than £23,500 £24,000 £21,000
10% offered a salary of more than £29,500 £24,000 £26,750
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
All Job Titles
West Sussex
Permanent IT job ads with a match in the
Job Titles category
1453 1375 1352
As % of all permanent IT jobs located in West Sussex 95.72% 96.02% 95.28%
Number of salaries quoted 1219 1122 1152
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £23,500 £24,650 £23,000
10% offered a salary of more than £56,650 £60,000 £57,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
South East

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the West Sussex region as a proportion of the total demand within the Job Titles category.

West Sussex 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Sussex region.

West Sussex 2nd Line Support Salary Trend

2nd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Sussex region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Crawley -9 5 £23,500 -2.08%
Gatwick - 1 £29,500 -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the West Sussex region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 11 (61.11%) Windows
2 8 (44.44%) MS Office
2 8 (44.44%) Windows XP
3 6 (33.33%) Windows 7
4 5 (27.78%) ITIL
4 5 (27.78%) SLA
4 5 (27.78%) Microsoft
5 4 (22.22%) Active Directory
5 4 (22.22%) Microsoft Certification
5 4 (22.22%) MS Excel
5 4 (22.22%) CRM
5 4 (22.22%) Service Delivery
6 3 (16.67%) Blackberry
6 3 (16.67%) Exchange Server 2007
6 3 (16.67%) Windows Server 2008
6 3 (16.67%) MCP
6 3 (16.67%) MS Exchange
6 3 (16.67%) Citrix
6 3 (16.67%) Windows Server 2003
7 2 (11.11%) Internet
7 2 (11.11%) Mac OS X
7 2 (11.11%) LAN
7 2 (11.11%) WAN
7 2 (11.11%) ERP
7 2 (11.11%) CSS
7 2 (11.11%) C
7 2 (11.11%) HTML
7 2 (11.11%) Linux
7 2 (11.11%) Enterprise Software
7 2 (11.11%) SCCM

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the West Sussex region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 2 (11.11%) CSS
1 2 (11.11%) HTML
Application Platforms
1 3 (16.67%) Exchange Server 2007
1 3 (16.67%) MS Exchange
2 2 (11.11%) Exchange Server 2010
3 1 (5.556%) Exchange Server 2003
3 1 (5.556%) Blackberry Enterprise Server
3 1 (5.556%) Lotus Domino
Applications
1 8 (44.44%) MS Office
2 4 (22.22%) MS Excel
3 1 (5.556%) MS PowerPoint
Business Applications
1 2 (11.11%) Dynamics AX
Communications & Networking
1 2 (11.11%) Internet
1 2 (11.11%) LAN
1 2 (11.11%) WAN
1 2 (11.11%) Firewall
2 1 (5.556%) DHCP
2 1 (5.556%) TCP/IP
2 1 (5.556%) DNS
General
1 2 (11.11%) Local Government
1 2 (11.11%) Manufacturing
Miscellaneous
1 3 (16.67%) Blackberry
2 2 (11.11%) Enterprise Software
3 1 (5.556%) Computer Science
Operating Systems
1 11 (61.11%) Windows
2 8 (44.44%) Windows XP
3 6 (33.33%) Windows 7
4 3 (16.67%) Windows Server 2008
4 3 (16.67%) Windows Server 2003
5 2 (11.11%) Mac OS X
5 2 (11.11%) Linux
5 2 (11.11%) Mac OS
6 1 (5.556%) Windows 8
6 1 (5.556%) Windows Server 2012
6 1 (5.556%) UNIX
Processes & Methodologies
1 5 (27.78%) ITIL
2 4 (22.22%) CRM
2 4 (22.22%) Service Delivery
3 2 (11.11%) ERP
Programming Languages
1 2 (11.11%) C
2 1 (5.556%) SQL
Qualifications
1 4 (22.22%) Microsoft Certification
2 3 (16.67%) MCP
3 2 (11.11%) Degree
4 1 (5.556%) MCITP
4 1 (5.556%) MCDST
4 1 (5.556%) MCSE
4 1 (5.556%) MCSA
Quality Assurance & Compliance
1 5 (27.78%) SLA
System Software
1 4 (22.22%) Active Directory
2 1 (5.556%) ProxySG
2 1 (5.556%) VMware Infrastructure
Systems Management
1 2 (11.11%) SCCM
Vendors
1 5 (27.78%) Microsoft
2 3 (16.67%) Citrix
3 1 (5.556%) Altiris
3 1 (5.556%) Blue Coat
3 1 (5.556%) VMware
3 1 (5.556%) Lotus
3 1 (5.556%) Dell
3 1 (5.556%) Symantec
3 1 (5.556%) Remedy
Crawley, West Sussex
2nd Line Support Analyst / Technical Support / Service Desk / Support Engineer / Web Browsers / Web Applications / MS Office / HTML / CSS / West Sussex / 22 - 25K + benefits and plenty of career progression...
Reflex Computer Recruitment
Salary: £22000 - £25000 per annum + Bens
Posted: 16 May 2013