The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 170 164 160
Rank change year-on-year
-6 -4
Permanent jobs requiring a 2nd Line Support 36 57 16
As % of all permanent IT jobs located in West Yorkshire 0.78% 1.16% 0.46%
As % of the Job Titles category 0.81% 1.20% 0.48%
Number of salaries quoted 27 51 16
Average salary £21,000 £22,000 £21,000
Average salary % change year-on-year
-4.54% +4.76%
90% offered a salary of more than £19,000 £18,650 £16,500
10% offered a salary of more than £30,000 £26,000 £27,000
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Yorkshire
Permanent IT job ads with a match in the
Job Titles category
4468 4757 3309
As % of all permanent IT jobs located in West Yorkshire 96.65% 96.92% 94.90%
Number of salaries quoted 3563 3808 2591
Average salary £40,000 £39,500 £35,000
Average salary % change year-on-year
+1.26% +12.85%
90% offered a salary of more than £25,500 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,472
% change year-on-year
- +3.97%

2nd Line Support
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Yorkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in West Yorkshire

2nd Line Support
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Yorkshire region.

2nd Line Support Salary Trend in West Yorkshire

2nd Line Support
Salary Histogram in West Yorkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Yorkshire region over the 3 months to 6 July 2015.

2nd Line Support Salary Histogram in West Yorkshire

2nd Line Support
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Yorkshire region over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +2 19 £21,000 -6.66% 4
Wakefield -3 7 £20,000 - 1
Bradford -24 5 £30,000 +37.93% 1
Huddersfield -6 2 £22,000 -5.37%
2nd Line Support
Yorkshire

2nd Line Support
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 6 July 2015, IT jobs across the West Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 79 (86.81%) Windows
2 62 (68.13%) Active Directory
3 40 (43.96%) Microsoft
4 38 (41.76%) ITIL
5 29 (31.87%) MS Excel
6 25 (27.47%) MS Office
6 25 (27.47%) MS Exchange
6 25 (27.47%) Windows 7
7 21 (23.08%) Windows XP
7 21 (23.08%) Windows Server 2003
8 20 (21.98%) SLA
8 20 (21.98%) Citrix
8 20 (21.98%) Windows Server 2008
9 19 (20.88%) VMware
10 18 (19.78%) Windows 8
11 16 (17.58%) LAN
12 15 (16.48%) WAN
13 14 (15.38%) Telecoms
14 13 (14.29%) Microsoft Certification
15 12 (13.19%) TCP/IP
15 12 (13.19%) MCP
15 12 (13.19%) VMware Infrastructure
16 10 (10.99%) Time Management
16 10 (10.99%) VPN
17 9 (9.89%) DNS
17 9 (9.89%) Cisco
17 9 (9.89%) DHCP
17 9 (9.89%) Internet
18 8 (8.79%) Change Management
19 7 (7.69%) Service Management

2nd Line Support
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 6 July 2015, IT jobs across the West Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (27.47%) MS Exchange
2 4 (4.40%) Exchange Server 2007
2 4 (4.40%) Exchange Server 2010
2 4 (4.40%) Exchange Server 2013
3 3 (3.30%) SharePoint
4 2 (2.20%) Lync
5 1 (1.10%) IIS
5 1 (1.10%) Blackberry Enterprise Server
Applications
1 29 (31.87%) MS Excel
2 25 (27.47%) MS Office
3 1 (1.10%) MS PowerPoint
Business Applications
1 1 (1.10%) Remedy ITSM
Cloud Services
1 7 (7.69%) Office 365
2 1 (1.10%) Mimecast
Communications & Networking
1 16 (17.58%) LAN
2 15 (16.48%) WAN
3 12 (13.19%) TCP/IP
4 10 (10.99%) VPN
5 9 (9.89%) DNS
5 9 (9.89%) DHCP
5 9 (9.89%) Internet
6 5 (5.49%) VoIP
7 4 (4.40%) SAN
7 4 (4.40%) Firewall
8 2 (2.20%) WebEx
8 2 (2.20%) FTP
9 1 (1.10%) DMZ
9 1 (1.10%) Wi-Fi
9 1 (1.10%) Wireless
9 1 (1.10%) VLAN
9 1 (1.10%) Wireshark
9 1 (1.10%) tcpdump
Database & Business Intelligence
1 3 (3.30%) SQL Server
2 1 (1.10%) SQL Server 2008
2 1 (1.10%) MySQL
Development Applications
1 1 (1.10%) Visual Studio
General
1 14 (15.38%) Telecoms
2 3 (3.30%) Finance
2 3 (3.30%) Law
2 3 (3.30%) Marketing
3 2 (2.20%) Legal
Libraries, Frameworks & Software Standards
1 7 (7.69%) Web Services
Miscellaneous
1 5 (5.49%) Blackberry
2 4 (4.40%) iPhone
2 4 (4.40%) iPad
3 3 (3.30%) CCTV
4 2 (2.20%) Statistics
4 2 (2.20%) Video Conferencing
4 2 (2.20%) Management Information System
5 1 (1.10%) Clustering
5 1 (1.10%) Smartphone
5 1 (1.10%) Data Integration
5 1 (1.10%) Analytical Skills
Operating Systems
1 79 (86.81%) Windows
2 25 (27.47%) Windows 7
3 21 (23.08%) Windows XP
3 21 (23.08%) Windows Server 2003
4 20 (21.98%) Windows Server 2008
5 18 (19.78%) Windows 8
6 6 (6.59%) Windows Server 2012
7 3 (3.30%) CentOS
7 3 (3.30%) Linux
7 3 (3.30%) Ubuntu
8 1 (1.10%) Windows Mobile
8 1 (1.10%) Android
Processes & Methodologies
1 38 (41.76%) ITIL
2 10 (10.99%) Time Management
3 8 (8.79%) Change Management
4 7 (7.69%) Service Management
5 4 (4.40%) Stakeholder Management
6 3 (3.30%) Root Cause Analysis
6 3 (3.30%) Incident Management
7 2 (2.20%) Operations Management
7 2 (2.20%) Workflow
7 2 (2.20%) Migration
7 2 (2.20%) Process Management
7 2 (2.20%) E-Commerce
7 2 (2.20%) Kalman Filter
7 2 (2.20%) Line Management
7 2 (2.20%) Mentoring
7 2 (2.20%) Coaching
8 1 (1.10%) Asset Management
8 1 (1.10%) Problem Management
8 1 (1.10%) User Acceptance Testing
8 1 (1.10%) Software Deployment
Programming Languages
1 4 (4.40%) PowerShell
2 3 (3.30%) PHP
2 3 (3.30%) Python
3 1 (1.10%) JavaScript
Qualifications
1 13 (14.29%) Microsoft Certification
2 12 (13.19%) MCP
3 7 (7.69%) MCDST
Quality Assurance & Compliance
1 20 (21.98%) SLA
2 1 (1.10%) ISO/IEC 27001
System Software
1 62 (68.13%) Active Directory
2 12 (13.19%) VMware Infrastructure
3 7 (7.69%) Hyper-V
4 2 (2.20%) Microsoft App-V
5 1 (1.10%) Terminal Services
5 1 (1.10%) XenApp
5 1 (1.10%) XenDesktop
Systems Management
1 4 (4.40%) SCCM
2 3 (3.30%) Backup Exec
3 1 (1.10%) DameWare
3 1 (1.10%) AirWatch
Vendors
1 40 (43.96%) Microsoft
2 20 (21.98%) Citrix
3 19 (20.88%) VMware
4 9 (9.89%) Cisco
5 3 (3.30%) SAP
5 3 (3.30%) Splunk
6 2 (2.20%) MobileIron
6 2 (2.20%) Apple
6 2 (2.20%) Remedy
6 2 (2.20%) Veeam
7 1 (1.10%) Infoblox
7 1 (1.10%) Mitel
7 1 (1.10%) Northgate
7 1 (1.10%) Civica
7 1 (1.10%) Symantec
7 1 (1.10%) Sybase
7 1 (1.10%) Avaya
7 1 (1.10%) Alcatel-Lucent
7 1 (1.10%) BMC
7 1 (1.10%) Trustwave
Leeds, West Yorkshire
Senitor Associates
Salary: £22000 per annum
Posted: 4 days ago
Wakefield, West Yorkshire
Vertical IT
Salary: £20000 - £22000 per annum + excellent benefits
Posted: 4 days ago
Leeds
Hays IT - Uk Posting account
Salary: £20000.00 - £28000.00 per annum + Excellent Benefits
Posted: 8 days ago
Leeds city centre
Networx Recruitment
Salary: £20,000 per year
Posted: 8 days ago
Leeds
ECommerceHQ
Posted: 18 days ago
West Yorkshire
Hays IT - Uk Posting account
Salary: Negotiable
Posted: 20 days ago