The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Nov 2014
Same period 2013 Same period 2012
Second Line Support
Rank 168 144 141
Rank change year-on-year
-24 -3
Permanent jobs requiring a 2nd Line Support 49 52 40
As % of all permanent IT jobs located in West Yorkshire 0.95% 1.25% 1.05%
As % of the Job Titles category 0.98% 1.31% 1.08%
Number of salaries quoted 42 51 34
Average salary £22,500 £21,500 £20,750
Average salary % change year-on-year
+4.65% +3.61%
90% offered a salary of more than £18,400 £16,000 £17,500
10% offered a salary of more than £30,000 £26,000 £28,500
UK excluding London average salary £25,000 £24,500 £24,500
% change year-on-year
+2.04% -
2nd Line Support
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Yorkshire
Permanent IT job ads with a match in the
Job Titles category
4990 3983 3707
As % of all permanent IT jobs located in West Yorkshire 97.14% 95.75% 96.89%
Number of salaries quoted 3997 3185 3119
Average salary £39,000 £37,500 £35,000
Average salary % change year-on-year
+4.00% +7.14%
90% offered a salary of more than £25,000 £22,500 £24,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,240
% change year-on-year
- +4.60%

2nd Line Support
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Yorkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in West Yorkshire

2nd Line Support
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Yorkshire region.

2nd Line Support Salary Trend in West Yorkshire

2nd Line Support
Salary Histogram in West Yorkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Yorkshire region over the 3 months to 27 November 2014.

2nd Line Support Salary Histogram in West Yorkshire

2nd Line Support
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Yorkshire region over the 3 months to 27 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -38 22 £22,500 +7.14% 6
Wakefield -7 11 £20,000 -11.11%
Wetherby -6 6 £25,000 +11.11%
Bradford -15 5 £25,500 +21.42% 1
Halifax -1 4 £22,500 -15.09%
Huddersfield - 2 £25,000 -
2nd Line Support
Yorkshire

2nd Line Support
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 27 November 2014, IT jobs across the West Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 87 (74.36%) Windows
2 80 (68.38%) Active Directory
3 51 (43.59%) Microsoft
4 30 (25.64%) MS Excel
5 28 (23.93%) MS Exchange
5 28 (23.93%) ITIL
5 28 (23.93%) VMware
6 24 (20.51%) Windows Server 2008
7 23 (19.66%) Windows 7
7 23 (19.66%) Citrix
8 22 (18.80%) MS Office
9 21 (17.95%) SCCM
10 19 (16.24%) DNS
11 18 (15.38%) Windows XP
12 17 (14.53%) TCP/IP
12 17 (14.53%) SLA
12 17 (14.53%) Telecoms
12 17 (14.53%) Security Cleared
13 16 (13.68%) Windows Server 2003
14 14 (11.97%) Firewall
15 13 (11.11%) SQL
16 12 (10.26%) VoIP
16 12 (10.26%) VMware Infrastructure
17 11 (9.40%) SC Cleared
17 11 (9.40%) AppSense
17 11 (9.40%) WAN
17 11 (9.40%) LAN
18 10 (8.55%) Microsoft Certification
19 9 (7.69%) SQL Server
19 9 (7.69%) Blackberry

2nd Line Support
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 27 November 2014, IT jobs across the West Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (23.93%) MS Exchange
2 7 (5.98%) SharePoint
3 6 (5.13%) IIS
4 2 (1.71%) IBM Notes
4 2 (1.71%) SharePoint 2010
4 2 (1.71%) Exchange Server 2010
4 2 (1.71%) Exchange Server 2013
5 1 (0.85%) Lync
5 1 (0.85%) BizTalk Server
5 1 (0.85%) Blackberry Enterprise Server
5 1 (0.85%) Exchange Server 2003
5 1 (0.85%) Exchange Server 2007
Applications
1 30 (25.64%) MS Excel
2 22 (18.80%) MS Office
3 1 (0.85%) MS Visio
Cloud Services
1 4 (3.42%) Office 365
Communications & Networking
1 19 (16.24%) DNS
2 17 (14.53%) TCP/IP
3 14 (11.97%) Firewall
4 12 (10.26%) VoIP
5 11 (9.40%) WAN
5 11 (9.40%) LAN
6 9 (7.69%) Network Security
7 8 (6.84%) Internet
7 8 (6.84%) DHCP
8 4 (3.42%) Broadband
8 4 (3.42%) BGP
9 3 (2.56%) SAN
10 2 (1.71%) VPN
10 2 (1.71%) ADSL
10 2 (1.71%) MPLS
10 2 (1.71%) Cisco IOS
11 1 (0.85%) tcpdump
11 1 (0.85%) Wireless
11 1 (0.85%) VLAN
11 1 (0.85%) Wireshark
Database & Business Intelligence
1 9 (7.69%) SQL Server
2 5 (4.27%) MySQL
3 2 (1.71%) SQL Server 2000
3 2 (1.71%) SQL Server 2005
3 2 (1.71%) SQL Server 2008
4 1 (0.85%) SQL Server Reporting Services
Development Applications
1 1 (0.85%) Visual Studio
General
1 17 (14.53%) Telecoms
2 7 (5.98%) Finance
2 7 (5.98%) Retail
Libraries, Frameworks & Software Standards
1 5 (4.27%) .NET
2 1 (0.85%) ASP.NET
2 1 (0.85%) CSS
2 1 (0.85%) XML
2 1 (0.85%) jQuery
2 1 (0.85%) HTML
Miscellaneous
1 9 (7.69%) Blackberry
2 3 (2.56%) Management Information System
3 2 (1.71%) Analytical Skills
4 1 (0.85%) Replication
4 1 (0.85%) Clustering
4 1 (0.85%) PKI
4 1 (0.85%) Mathematics
Operating Systems
1 87 (74.36%) Windows
2 24 (20.51%) Windows Server 2008
3 23 (19.66%) Windows 7
4 18 (15.38%) Windows XP
5 16 (13.68%) Windows Server 2003
6 7 (5.98%) Android
6 7 (5.98%) Windows Server 2012
7 6 (5.13%) UNIX
8 5 (4.27%) Linux
9 4 (3.42%) Windows 2000 Server
10 3 (2.56%) Apple iOS
11 1 (0.85%) Windows 8
11 1 (0.85%) Windows 2000
Processes & Methodologies
1 28 (23.93%) ITIL
2 8 (6.84%) Service Delivery
3 6 (5.13%) Root Cause Analysis
4 4 (3.42%) Mentoring
4 4 (3.42%) Incident Management
4 4 (3.42%) Problem Management
4 4 (3.42%) Time Management
5 3 (2.56%) Continuous Improvement
5 3 (2.56%) B2B
5 3 (2.56%) E-Procurement
6 2 (1.71%) Technical Analysis
6 2 (1.71%) Coaching
6 2 (1.71%) Service Management
7 1 (0.85%) ITSM
7 1 (0.85%) Change Control
7 1 (0.85%) Line Management
7 1 (0.85%) Migration
Programming Languages
1 13 (11.11%) SQL
2 5 (4.27%) PowerShell
2 5 (4.27%) Bash Shell
2 5 (4.27%) Perl
3 4 (3.42%) VB
4 1 (0.85%) VB.NET
4 1 (0.85%) T-SQL
4 1 (0.85%) C#
4 1 (0.85%) JavaScript
Qualifications
1 17 (14.53%) Security Cleared
2 11 (9.40%) SC Cleared
3 10 (8.55%) Microsoft Certification
4 8 (6.84%) MCSE
5 5 (4.27%) MCSA
6 4 (3.42%) MCITP
6 4 (3.42%) MCP
7 3 (2.56%) VMware Certified Professional (VCP)
8 2 (1.71%) CCA
8 2 (1.71%) Citrix Certification
8 2 (1.71%) Cisco Certification
9 1 (0.85%) CCNA
9 1 (0.85%) A+ Certification
9 1 (0.85%) Check Point Certification
9 1 (0.85%) Network+ Certification
9 1 (0.85%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 17 (14.53%) SLA
System Software
1 80 (68.38%) Active Directory
2 12 (10.26%) VMware Infrastructure
3 8 (6.84%) Hyper-V
4 6 (5.13%) XenApp
5 3 (2.56%) Terminal Services
6 1 (0.85%) XenServer
6 1 (0.85%) XenDesktop
6 1 (0.85%) vSphere
Systems Management
1 21 (17.95%) SCCM
2 4 (3.42%) WSUS
3 3 (2.56%) Backup Exec
4 1 (0.85%) SCOM
4 1 (0.85%) Forefront Identity Manager
Vendors
1 51 (43.59%) Microsoft
2 28 (23.93%) VMware
3 23 (19.66%) Citrix
4 11 (9.40%) AppSense
5 7 (5.98%) Fujitsu
6 6 (5.13%) Cisco
7 5 (4.27%) Dell
8 4 (3.42%) Fortinet
9 3 (2.56%) Apple
9 3 (2.56%) Oracle
9 3 (2.56%) HP
10 2 (1.71%) Veritas
10 2 (1.71%) Pegasus
10 2 (1.71%) Lotus
10 2 (1.71%) Sage
10 2 (1.71%) Symantec
10 2 (1.71%) Zoho
10 2 (1.71%) WatchGuard
10 2 (1.71%) SonicWALL
11 1 (0.85%) Veeam
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 8 hours ago
Bradford, West Yorkshire
The Bridge Ltd
Salary: Up to £22,000 per annum
Posted: 13 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Posted: Yesterday
Leeds, West Yorkshire
Circle Recruitment
Salary: £20000 - £29000 per annum + Benefits
Posted: 3 days ago
Leeds, West Yorkshire
Harvey Nash plc
Salary: £22000 - £26000 per annum + benefits
Posted: 3 days ago
Leeds, West Yorkshire
Senitor Associates
Salary: £20000 per annum
Posted: 4 days ago
Heckmondwike, West Yorkshire
Senitor Associates
Salary: £20000 per annum
Posted: 4 days ago