The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 145 155 148
Rank change year-on-year
+10 -7
Permanent jobs requiring a 2nd Line Support 73 28 37
As % of all permanent IT jobs located in West Yorkshire 1.43% 0.76% 0.98%
As % of the Job Titles category 1.48% 0.80% 1.01%
Number of salaries quoted 62 27 33
Average salary £21,000 £22,500 £20,000
Average salary % change year-on-year
-6.66% +12.50%
90% offered a salary of more than £19,000 £16,500 £17,100
10% offered a salary of more than £25,000 £26,200 £26,700
UK excluding London average salary £24,000 £24,000 £24,000
2nd Line Support
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Yorkshire
Permanent IT job ads with a match in the
Job Titles category
4940 3514 3661
As % of all permanent IT jobs located in West Yorkshire 96.79% 94.90% 96.78%
Number of salaries quoted 3854 2806 3067
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £22,500 £24,000 £23,500
10% offered a salary of more than £52,500 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Yorkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in West Yorkshire

2nd Line Support
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Yorkshire region.

2nd Line Support Salary Trend in West Yorkshire

2nd Line Support
Salary Histogram in West Yorkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Yorkshire region over the 3 months to 19 September 2014.

2nd Line Support Salary Histogram in West Yorkshire

2nd Line Support
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Yorkshire region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -21 29 £21,250 -1.16% 1
Wakefield +6 20 £20,000 -13.04% 1
Wetherby +3 9 £22,500 - 1
Bradford -7 6 £25,500 -5.55% 1
Halifax -1 2 £30,500 +15.09%
Huddersfield - 1 £14,250 -
Mirfield - 1 £18,500 -
Pontefract - 1 £22,000 -
2nd Line Support
Yorkshire

2nd Line Support
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 19 September 2014, IT jobs across the West Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 101 (73.72%) Windows
2 99 (72.26%) Active Directory
3 76 (55.47%) Microsoft
4 45 (32.85%) MS Excel
5 42 (30.66%) Windows XP
5 42 (30.66%) MS Office
6 39 (28.47%) MS Exchange
7 38 (27.74%) VMware
8 32 (23.36%) Windows 7
9 29 (21.17%) Citrix
10 26 (18.98%) DNS
10 26 (18.98%) SCCM
11 25 (18.25%) Windows Server 2008
12 23 (16.79%) Windows Server 2003
12 23 (16.79%) SharePoint
13 22 (16.06%) TCP/IP
13 22 (16.06%) SLA
14 20 (14.60%) ITIL
15 19 (13.87%) DHCP
15 19 (13.87%) Firewall
16 16 (11.68%) Office 365
16 16 (11.68%) Telecoms
17 14 (10.22%) SQL
17 14 (10.22%) Internet
17 14 (10.22%) SharePoint 2013
18 12 (8.76%) WAN
18 12 (8.76%) LAN
18 12 (8.76%) Security Cleared
19 11 (8.03%) Cisco
19 11 (8.03%) Mentoring

2nd Line Support
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 19 September 2014, IT jobs across the West Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 39 (28.47%) MS Exchange
2 23 (16.79%) SharePoint
3 14 (10.22%) SharePoint 2013
4 6 (4.38%) SharePoint 2010
5 5 (3.65%) IIS
6 2 (1.46%) IBM Notes
7 1 (0.73%) Blackberry Enterprise Server
7 1 (0.73%) Exchange Server 2003
7 1 (0.73%) Exchange Server 2010
Applications
1 45 (32.85%) MS Excel
2 42 (30.66%) MS Office
3 1 (0.73%) MS Visio
Business Applications
1 1 (0.73%) Line 500
Cloud Services
1 16 (11.68%) Office 365
Communications & Networking
1 26 (18.98%) DNS
2 22 (16.06%) TCP/IP
3 19 (13.87%) Firewall
3 19 (13.87%) DHCP
4 14 (10.22%) Internet
5 12 (8.76%) WAN
5 12 (8.76%) LAN
6 9 (6.57%) VoIP
6 9 (6.57%) Network Security
7 6 (4.38%) Cisco IOS
8 4 (2.92%) MPLS
8 4 (2.92%) BGP
8 4 (2.92%) ADSL
8 4 (2.92%) Broadband
9 3 (2.19%) VPN
9 3 (2.19%) Intranet
10 1 (0.73%) IMAP4
10 1 (0.73%) POP3
Database & Business Intelligence
1 9 (6.57%) SQL Server
2 5 (3.65%) MySQL
3 2 (1.46%) SQL Server 2000
3 2 (1.46%) SQL Server 2005
3 2 (1.46%) SQL Server 2008
4 1 (0.73%) Crystal Reports
Development Applications
1 1 (0.73%) Visual Studio
General
1 16 (11.68%) Telecoms
2 8 (5.84%) Finance
3 5 (3.65%) Retail
Libraries, Frameworks & Software Standards
1 4 (2.92%) .NET
2 1 (0.73%) Web Services
Miscellaneous
1 9 (6.57%) Blackberry
2 6 (4.38%) Analytical Skills
3 2 (1.46%) Management Information System
Operating Systems
1 101 (73.72%) Windows
2 42 (30.66%) Windows XP
3 32 (23.36%) Windows 7
4 25 (18.25%) Windows Server 2008
5 23 (16.79%) Windows Server 2003
6 6 (4.38%) Linux
6 6 (4.38%) Android
6 6 (4.38%) Windows Server 2012
7 5 (3.65%) UNIX
7 5 (3.65%) Windows 2000
8 4 (2.92%) Windows 8
9 2 (1.46%) Apple iOS
9 2 (1.46%) Windows 2000 Server
10 1 (0.73%) Mac OS
10 1 (0.73%) Fedora
Processes & Methodologies
1 20 (14.60%) ITIL
2 11 (8.03%) Mentoring
3 9 (6.57%) Root Cause Analysis
4 8 (5.84%) Service Delivery
5 6 (4.38%) Incident Management
6 4 (2.92%) Coaching
7 3 (2.19%) E-Procurement
7 3 (2.19%) Problem Management
7 3 (2.19%) Continuous Improvement
7 3 (2.19%) B2B
8 2 (1.46%) Service Management
8 2 (1.46%) Time Management
8 2 (1.46%) Technical Analysis
9 1 (0.73%) Software Deployment
9 1 (0.73%) Software Licensing
9 1 (0.73%) Change Control
9 1 (0.73%) Change Management
9 1 (0.73%) ITSM
Programming Languages
1 14 (10.22%) SQL
2 5 (3.65%) PowerShell
2 5 (3.65%) Bash Shell
2 5 (3.65%) Perl
3 4 (2.92%) VB
4 1 (0.73%) VB.NET
Qualifications
1 12 (8.76%) Security Cleared
2 7 (5.11%) SC Cleared
2 7 (5.11%) Microsoft Certification
3 4 (2.92%) MCP
3 4 (2.92%) MCSE
3 4 (2.92%) MCSA
4 2 (1.46%) MCITP
5 1 (0.73%) Degree
5 1 (0.73%) CCNA
5 1 (0.73%) CCA
5 1 (0.73%) Citrix Certification
5 1 (0.73%) Cisco Certification
5 1 (0.73%) A+ Certification
5 1 (0.73%) ITIL Certification
5 1 (0.73%) Network+ Certification
5 1 (0.73%) MCDST
5 1 (0.73%) MCTS
Quality Assurance & Compliance
1 22 (16.06%) SLA
System Software
1 99 (72.26%) Active Directory
2 8 (5.84%) VMware Infrastructure
3 7 (5.11%) Hyper-V
4 6 (4.38%) NDS
5 5 (3.65%) Terminal Services
6 2 (1.46%) XenApp
6 2 (1.46%) XenServer
7 1 (0.73%) vSphere
Systems Management
1 26 (18.98%) SCCM
2 3 (2.19%) Backup Exec
3 2 (1.46%) WSUS
Vendors
1 76 (55.47%) Microsoft
2 38 (27.74%) VMware
3 29 (21.17%) Citrix
4 11 (8.03%) Cisco
5 9 (6.57%) Dell
6 7 (5.11%) AppSense
6 7 (5.11%) Sage
7 6 (4.38%) Pegasus
8 5 (3.65%) Fujitsu
9 4 (2.92%) Fortinet
9 4 (2.92%) WatchGuard
9 4 (2.92%) SonicWALL
9 4 (2.92%) Apple
10 3 (2.19%) Symantec
11 2 (1.46%) Lotus
11 2 (1.46%) Veritas
11 2 (1.46%) Oracle
11 2 (1.46%) HP
11 2 (1.46%) Zoho
12 1 (0.73%) Veeam
Dewsbury, West Yorkshire
Senitor Associates
Salary: £22000 per annum
Posted: 20 hours ago
Wakefield, West Yorkshire
Lorien Resourcing
Salary: Competitive
Posted: 23 hours ago
Wetherby, West Yorkshire
Greywood Associates Limited
Salary: £25000 per annum + Benefits
Posted: 4 days ago
Bradford, West Yorkshire
Eclipse Legal Systems
Salary: Up to £17,000 per annum dependent on skills and experience
Posted: 15 days ago