The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 153 157 146
Rank change year-on-year
+4 -11
Permanent jobs requiring a 2nd Line Support 53 45 40
As % of all permanent IT jobs located in West Yorkshire 1.05% 0.92% 1.03%
As % of the Job Titles category 1.08% 0.96% 1.07%
Number of salaries quoted 46 40 40
Average salary £22,000 £21,000 £20,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £20,000 £18,250 £17,000
10% offered a salary of more than £25,000 £26,100 £26,500
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Yorkshire
Permanent IT job ads with a match in the
Job Titles category
4921 4668 3742
As % of all permanent IT jobs located in West Yorkshire 97.54% 95.69% 96.34%
Number of salaries quoted 3925 3771 3024
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £26,000 £23,500 £23,500
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Yorkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in West Yorkshire

2nd Line Support
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Yorkshire region.

2nd Line Support Salary Trend in West Yorkshire

2nd Line Support
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Yorkshire region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +20 40 £22,500 +4.65% 2
Huddersfield -4 5 £20,000 -27.27% 1
Wetherby -7 3 £22,000 +12.82%
Bradford -6 2 £30,000 +20.00% 1
Wakefield -13 2 £21,000 +2.43% 1
Castleford - 1 £20,000 -
2nd Line Support
Yorkshire

2nd Line Support
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 30 March 2015, IT jobs across the West Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 88 (82.24%) Windows
2 79 (73.83%) Active Directory
3 55 (51.40%) ITIL
4 49 (45.79%) Microsoft
5 28 (26.17%) MS Excel
5 28 (26.17%) MS Exchange
6 25 (23.36%) Windows 7
7 23 (21.50%) Windows Server 2008
8 22 (20.56%) MS Office
9 20 (18.69%) SLA
9 20 (18.69%) Citrix
10 18 (16.82%) LAN
11 17 (15.89%) WAN
12 16 (14.95%) Windows 8
13 15 (14.02%) Windows Server 2003
13 15 (14.02%) Microsoft Certification
13 15 (14.02%) SCCM
14 14 (13.08%) VMware Infrastructure
14 14 (13.08%) VMware
14 14 (13.08%) DNS
15 12 (11.21%) DHCP
15 12 (11.21%) Windows XP
16 10 (9.35%) Blackberry
16 10 (9.35%) TCP/IP
16 10 (9.35%) Telecoms
16 10 (9.35%) Office 365
17 9 (8.41%) Windows Server 2012
17 9 (8.41%) Service Delivery
18 8 (7.48%) Time Management
18 8 (7.48%) Migration

2nd Line Support
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 30 March 2015, IT jobs across the West Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (26.17%) MS Exchange
2 5 (4.67%) Exchange Server 2007
2 5 (4.67%) Exchange Server 2010
3 4 (3.74%) Exchange Server 2013
3 4 (3.74%) Blackberry Enterprise Server
3 4 (3.74%) IIS
3 4 (3.74%) SharePoint
4 2 (1.87%) Exchange Server 2003
4 2 (1.87%) Lync
5 1 (0.93%) BizTalk Server
Applications
1 28 (26.17%) MS Excel
2 22 (20.56%) MS Office
Business Applications
1 1 (0.93%) Remedy ITSM
Cloud Services
1 10 (9.35%) Office 365
Communications & Networking
1 18 (16.82%) LAN
2 17 (15.89%) WAN
3 14 (13.08%) DNS
4 12 (11.21%) DHCP
5 10 (9.35%) TCP/IP
6 8 (7.48%) VPN
7 7 (6.54%) Internet
8 5 (4.67%) VoIP
9 4 (3.74%) SAN
9 4 (3.74%) Firewall
10 3 (2.80%) VLAN
10 3 (2.80%) Wireshark
10 3 (2.80%) tcpdump
11 2 (1.87%) Wireless
11 2 (1.87%) FTP
12 1 (0.93%) DMZ
Database & Business Intelligence
1 3 (2.80%) SQL Server
2 1 (0.93%) SQL Server Reporting Services
2 1 (0.93%) SQL Server 2008
2 1 (0.93%) MySQL
Development Applications
1 2 (1.87%) Visual Studio
General
1 10 (9.35%) Telecoms
2 3 (2.80%) Law
3 2 (1.87%) Finance
4 1 (0.93%) Legal
4 1 (0.93%) Marketing
Libraries, Frameworks & Software Standards
1 2 (1.87%) Web Services
2 1 (0.93%) XML
2 1 (0.93%) jQuery
2 1 (0.93%) HTML
2 1 (0.93%) .NET
2 1 (0.93%) ASP.NET
2 1 (0.93%) CSS
Miscellaneous
1 10 (9.35%) Blackberry
2 4 (3.74%) Management Information System
2 4 (3.74%) iPhone
2 4 (3.74%) iPad
3 3 (2.80%) Replication
3 3 (2.80%) Clustering
4 2 (1.87%) Statistics
5 1 (0.93%) Mathematics
5 1 (0.93%) Analytical Skills
5 1 (0.93%) PKI
Operating Systems
1 88 (82.24%) Windows
2 25 (23.36%) Windows 7
3 23 (21.50%) Windows Server 2008
4 16 (14.95%) Windows 8
5 15 (14.02%) Windows Server 2003
6 12 (11.21%) Windows XP
7 9 (8.41%) Windows Server 2012
8 2 (1.87%) Windows 2000 Server
9 1 (0.93%) Windows Vista
9 1 (0.93%) Android
9 1 (0.93%) UNIX
9 1 (0.93%) Linux
Processes & Methodologies
1 55 (51.40%) ITIL
2 9 (8.41%) Service Delivery
3 8 (7.48%) Migration
3 8 (7.48%) Time Management
4 7 (6.54%) Root Cause Analysis
5 4 (3.74%) Stakeholder Management
5 4 (3.74%) Problem Management
6 3 (2.80%) Coaching
6 3 (2.80%) Incident Management
6 3 (2.80%) Change Management
6 3 (2.80%) Service Management
6 3 (2.80%) Kalman Filter
6 3 (2.80%) Line Management
7 2 (1.87%) Mentoring
7 2 (1.87%) Process Management
7 2 (1.87%) Workflow
7 2 (1.87%) Operations Management
8 1 (0.93%) Asset Management
8 1 (0.93%) Data Migration
8 1 (0.93%) Capacity Planning
Programming Languages
1 5 (4.67%) SQL
2 2 (1.87%) JavaScript
2 2 (1.87%) PowerShell
3 1 (0.93%) C#
3 1 (0.93%) PHP
3 1 (0.93%) T-SQL
Qualifications
1 15 (14.02%) Microsoft Certification
2 8 (7.48%) MCP
3 7 (6.54%) MCSE
4 5 (4.67%) VMware Certified Professional (VCP)
4 5 (4.67%) MCITP
5 4 (3.74%) Cisco Certification
6 3 (2.80%) Security Cleared
6 3 (2.80%) ITIL Foundation Certificate
6 3 (2.80%) MCDST
6 3 (2.80%) CCNA
7 2 (1.87%) CCA
7 2 (1.87%) Citrix Certification
7 2 (1.87%) MCSA
7 2 (1.87%) SC Cleared
8 1 (0.93%) Check Point Certification
Quality Assurance & Compliance
1 20 (18.69%) SLA
2 1 (0.93%) ISO/IEC 27001
2 1 (0.93%) PCI DSS
System Software
1 79 (73.83%) Active Directory
2 14 (13.08%) VMware Infrastructure
3 5 (4.67%) XenApp
4 4 (3.74%) Hyper-V
5 2 (1.87%) Microsoft App-V
6 1 (0.93%) XenServer
6 1 (0.93%) XenDesktop
6 1 (0.93%) vSphere
Systems Management
1 15 (14.02%) SCCM
2 2 (1.87%) Backup Exec
3 1 (0.93%) WSUS
3 1 (0.93%) SCOM
3 1 (0.93%) Forefront Identity Manager
3 1 (0.93%) DameWare
Vendors
1 49 (45.79%) Microsoft
2 20 (18.69%) Citrix
3 14 (13.08%) VMware
4 5 (4.67%) LANDesk
4 5 (4.67%) Sophos
5 4 (3.74%) Cisco
6 3 (2.80%) Oracle
7 2 (1.87%) Apple
7 2 (1.87%) MobileIron
7 2 (1.87%) AppSense
8 1 (0.93%) Veeam
8 1 (0.93%) Riverbed
8 1 (0.93%) CheckPoint
8 1 (0.93%) Remedy
8 1 (0.93%) BMC
8 1 (0.93%) HP
8 1 (0.93%) Dell
Bradford, West Yorkshire
Techsearch Technology
Salary: From £17,000 to £24,000 per annum
Posted: 13 hours ago
Huddersfield, West Yorkshire
Circle Recruitment
Salary: £20000 - £22000 per annum + benefits
Posted: 2 days ago
Wakefield, West Yorkshire
Vertical IT
Salary: £20000 - £22000 per annum + excellent benefits
Posted: 3 days ago