The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Yorkshire region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 146 145 142
Rank change year-on-year
-1 -3
Permanent jobs requiring a 2nd Line Support 28 26 12
As % of all permanent IT jobs located in West Yorkshire 0.770% 0.816% 0.400%
As % of the Job Titles category 0.810% 0.839% 0.415%
Number of salaries quoted 28 20 11
Average salary £20,000 £20,000 £19,500
Average salary % change year-on-year
- +2.56%
90% offered a salary of more than £17,000 £17,500 £16,000
10% offered a salary of more than £25,500 £28,700 £25,500
UK excluding London average salary £24,500 £25,000 £24,000
% change year-on-year
-2.00% +4.16%
All Job Titles
West Yorkshire
Permanent IT job ads with a match in the
Job Titles category
3457 3099 2895
As % of all permanent IT jobs located in West Yorkshire 95.08% 97.24% 96.60%
Number of salaries quoted 2758 2585 2426
Average salary £35,000 £35,000 £33,000
Average salary % change year-on-year
- +6.05%
90% offered a salary of more than £24,000 £23,000 £23,500
10% offered a salary of more than £50,000 £50,000 £47,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
Yorkshire

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the West Yorkshire region as a proportion of the total demand within the Job Titles category.

West Yorkshire 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Yorkshire region.

West Yorkshire 2nd Line Support Salary Trend

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Yorkshire region over the 3 months to 24 May 2013.

West Yorkshire 2nd Line Support Salary Histogram

2nd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Yorkshire region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Leeds -20 15 £20,000 -
Wakefield - 6 £20,000 -
Bradford +7 5 £17,000 -39.28%
Huddersfield 0 1 £27,500 -
2nd Line Support
Yorkshire

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the West Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 56 (87.50%) Windows
2 33 (51.56%) Microsoft
3 30 (46.88%) MS Office
4 26 (40.63%) WAN
5 25 (39.06%) Windows Server 2003
5 25 (39.06%) LAN
5 25 (39.06%) Active Directory
6 23 (35.94%) VMware
7 20 (31.25%) TCP/IP
8 19 (29.69%) Windows 7
9 18 (28.13%) MS Exchange
9 18 (28.13%) MS Excel
10 16 (25.00%) Cisco
10 16 (25.00%) Windows Server 2008
11 15 (23.44%) Windows XP
12 14 (21.88%) VMware Infrastructure
12 14 (21.88%) Document Management
13 13 (20.31%) VPN
13 13 (20.31%) ITIL
14 12 (18.75%) Windows 2000 Server
14 12 (18.75%) Change Management
15 11 (17.19%) Supplier Management
15 11 (17.19%) SQL Server
15 11 (17.19%) Blackberry
16 10 (15.63%) Microsoft Certification
17 9 (14.06%) Cisco Certification
17 9 (14.06%) SAN
17 9 (14.06%) CCNA
17 9 (14.06%) Windows Vista
18 8 (12.50%) Telecoms

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the West Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 3 (4.688%) EDI
Application Platforms
1 18 (28.13%) MS Exchange
2 7 (10.94%) Exchange Server 2010
3 5 (7.813%) Office Communications Server
4 4 (6.250%) Exchange Server 2007
4 4 (6.250%) Blackberry Enterprise Server
5 2 (3.125%) SharePoint
6 1 (1.563%) Exchange Server 2003
Applications
1 30 (46.88%) MS Office
2 18 (28.13%) MS Excel
Business Applications
1 3 (4.688%) Line 500
Communications & Networking
1 26 (40.63%) WAN
2 25 (39.06%) LAN
3 20 (31.25%) TCP/IP
4 13 (20.31%) VPN
5 9 (14.06%) SAN
6 7 (10.94%) NAS
7 6 (9.375%) DNS
8 5 (7.813%) VoIP
9 3 (4.688%) SSL
9 3 (4.688%) Firewall
10 2 (3.125%) Network Security
10 2 (3.125%) PBX
11 1 (1.563%) DMZ
11 1 (1.563%) Internet
Database & Business Intelligence
1 11 (17.19%) SQL Server
2 3 (4.688%) Crystal Reports
2 3 (4.688%) SQL Server 2005
2 3 (4.688%) SQL Server 2008
General
1 8 (12.50%) Telecoms
2 5 (7.813%) Finance
3 2 (3.125%) Legal
4 1 (1.563%) Law
Miscellaneous
1 11 (17.19%) Blackberry
2 3 (4.688%) Clustering
2 3 (4.688%) Replication
3 1 (1.563%) CMDB
3 1 (1.563%) iPad
Operating Systems
1 56 (87.50%) Windows
2 25 (39.06%) Windows Server 2003
3 19 (29.69%) Windows 7
4 16 (25.00%) Windows Server 2008
5 15 (23.44%) Windows XP
6 12 (18.75%) Windows 2000 Server
7 9 (14.06%) Windows Vista
8 6 (9.375%) Windows 8
9 3 (4.688%) Linux
9 3 (4.688%) UNIX
10 1 (1.563%) Windows 2000
Processes & Methodologies
1 14 (21.88%) Document Management
2 13 (20.31%) ITIL
3 12 (18.75%) Change Management
4 11 (17.19%) Supplier Management
5 7 (10.94%) Problem Management
6 6 (9.375%) Time Management
6 6 (9.375%) Continuous Improvement
7 5 (7.813%) Systems Analysis
7 5 (7.813%) Asset Management
8 3 (4.688%) ERP
8 3 (4.688%) Change Control
9 1 (1.563%) Practice Management
9 1 (1.563%) Service Management
9 1 (1.563%) Load Balancing
Programming Languages
1 5 (7.813%) C
1 5 (7.813%) SQL
2 1 (1.563%) Shell Script
Qualifications
1 10 (15.63%) Microsoft Certification
2 9 (14.06%) Cisco Certification
2 9 (14.06%) CCNA
3 2 (3.125%) MCDST
3 2 (3.125%) CCSA
3 2 (3.125%) CCSE
3 2 (3.125%) JNCIA
3 2 (3.125%) JNCIS
3 2 (3.125%) CCA
3 2 (3.125%) MCSA
3 2 (3.125%) MCP
Quality Assurance & Compliance
1 7 (10.94%) SLA
System Software
1 25 (39.06%) Active Directory
2 14 (21.88%) VMware Infrastructure
3 4 (6.250%) Terminal Server
4 3 (4.688%) XenApp
Systems Management
1 6 (9.375%) Backup Exec
2 3 (4.688%) Norton AntiVirus
2 3 (4.688%) WSUS
3 2 (3.125%) ARCserve
4 1 (1.563%) OpenView
4 1 (1.563%) SCCM
Vendors
1 33 (51.56%) Microsoft
2 23 (35.94%) VMware
3 16 (25.00%) Cisco
4 8 (12.50%) HP
4 8 (12.50%) Citrix
5 6 (9.375%) Symantec
6 5 (7.813%) CA
6 5 (7.813%) McAfee
6 5 (7.813%) Altiris
7 4 (6.250%) Wyse
8 3 (4.688%) Remedy
8 3 (4.688%) Sage
8 3 (4.688%) CommVault
8 3 (4.688%) NetApp
8 3 (4.688%) Sophos
8 3 (4.688%) Cognos
8 3 (4.688%) Magma
8 3 (4.688%) WatchGuard
8 3 (4.688%) Kaspersky
8 3 (4.688%) Veeam