The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 144 161 142
Rank change year-on-year
+17 -19
Permanent jobs requiring a 2nd Line Support 69 16 35
As % of all permanent IT jobs located in West Yorkshire 1.39% 0.44% 0.93%
As % of the Job Titles category 1.44% 0.46% 0.96%
Number of salaries quoted 60 15 30
Average salary £21,000 £21,500 £20,000
Average salary % change year-on-year
-2.32% +7.50%
90% offered a salary of more than £18,500 £20,500 £17,950
10% offered a salary of more than £25,050 £25,800 £27,000
UK excluding London average salary £24,000 £25,000 £24,500
% change year-on-year
-4.00% +2.04%
2nd Line Support
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Yorkshire
Permanent IT job ads with a match in the
Job Titles category
4785 3451 3640
As % of all permanent IT jobs located in West Yorkshire 96.51% 94.37% 96.68%
Number of salaries quoted 3728 2711 3031
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £22,500 £24,500 £23,500
10% offered a salary of more than £52,500 £52,500 £54,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Yorkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in West Yorkshire

2nd Line Support
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Yorkshire region.

2nd Line Support Salary Trend in West Yorkshire

2nd Line Support
Salary Histogram in West Yorkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Yorkshire region over the 3 months to 1 September 2014.

2nd Line Support Salary Histogram in West Yorkshire

2nd Line Support
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Yorkshire region over the 3 months to 1 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -10 31 £21,500 +1.77% 2
Wakefield +10 16 £20,000 -13.04% 1
Wetherby - 6 £22,500 - 4
Bradford +6 4 £21,500 -24.56% 1
Halifax - 2 £30,500 -
Huddersfield - 1 £14,250 -
Mirfield - 1 £18,500 - 1
Ossett - 1 - -
Pontefract - 1 £22,000 -
2nd Line Support
Yorkshire

2nd Line Support
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 1 September 2014, IT jobs across the West Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 98 (72.06%) Windows
2 96 (70.59%) Active Directory
3 80 (58.82%) Microsoft
4 46 (33.82%) MS Excel
5 45 (33.09%) Windows XP
5 45 (33.09%) MS Office
6 39 (28.68%) MS Exchange
7 34 (25.00%) VMware
8 32 (23.53%) Windows 7
9 31 (22.79%) Citrix
10 30 (22.06%) SharePoint
11 29 (21.32%) DNS
12 27 (19.85%) SCCM
13 25 (18.38%) DHCP
13 25 (18.38%) Office 365
14 24 (17.65%) SLA
15 23 (16.91%) Windows Server 2008
16 21 (15.44%) Windows Server 2003
17 20 (14.71%) TCP/IP
17 20 (14.71%) SharePoint 2013
18 19 (13.97%) ITIL
19 17 (12.50%) Firewall
20 14 (10.29%) Internet
21 13 (9.56%) WAN
21 13 (9.56%) LAN
21 13 (9.56%) Telecoms
22 12 (8.82%) SQL
23 11 (8.09%) Cisco
24 10 (7.35%) NDS
25 9 (6.62%) VoIP

2nd Line Support
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 1 September 2014, IT jobs across the West Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 39 (28.68%) MS Exchange
2 30 (22.06%) SharePoint
3 20 (14.71%) SharePoint 2013
4 6 (4.41%) SharePoint 2010
5 5 (3.68%) IIS
6 3 (2.21%) Exchange Server 2007
7 2 (1.47%) Exchange Server 2010
7 2 (1.47%) IBM Notes
8 1 (0.74%) Blackberry Enterprise Server
8 1 (0.74%) Exchange Server 2003
8 1 (0.74%) Exchange Server 2013
Applications
1 46 (33.82%) MS Excel
2 45 (33.09%) MS Office
3 1 (0.74%) MS Visio
Business Applications
1 1 (0.74%) Line 500
Cloud Services
1 25 (18.38%) Office 365
2 1 (0.74%) Microsoft Azure
Communications & Networking
1 29 (21.32%) DNS
2 25 (18.38%) DHCP
3 20 (14.71%) TCP/IP
4 17 (12.50%) Firewall
5 14 (10.29%) Internet
6 13 (9.56%) WAN
6 13 (9.56%) LAN
7 9 (6.62%) VoIP
8 7 (5.15%) Network Security
9 6 (4.41%) Cisco IOS
10 4 (2.94%) MPLS
10 4 (2.94%) BGP
10 4 (2.94%) ADSL
10 4 (2.94%) Broadband
10 4 (2.94%) VPN
11 3 (2.21%) Intranet
12 2 (1.47%) IMAP4
12 2 (1.47%) POP3
Database & Business Intelligence
1 9 (6.62%) SQL Server
2 3 (2.21%) MySQL
3 2 (1.47%) Crystal Reports
3 2 (1.47%) SQL Server 2000
3 2 (1.47%) SQL Server 2005
3 2 (1.47%) SQL Server 2008
Development Applications
1 1 (0.74%) Visual Studio
General
1 13 (9.56%) Telecoms
2 5 (3.68%) Finance
3 2 (1.47%) Retail
Libraries, Frameworks & Software Standards
1 4 (2.94%) .NET
2 1 (0.74%) Web Services
2 1 (0.74%) XML
Miscellaneous
1 9 (6.62%) Blackberry
2 2 (1.47%) Management Information System
Operating Systems
1 98 (72.06%) Windows
2 45 (33.09%) Windows XP
3 32 (23.53%) Windows 7
4 23 (16.91%) Windows Server 2008
5 21 (15.44%) Windows Server 2003
6 6 (4.41%) Windows Server 2012
7 5 (3.68%) Linux
7 5 (3.68%) Windows 2000
7 5 (3.68%) Android
8 4 (2.94%) Windows 8
9 3 (2.21%) UNIX
10 2 (1.47%) Windows 2000 Server
10 2 (1.47%) Fedora
11 1 (0.74%) Mac OS
11 1 (0.74%) Apple iOS
Processes & Methodologies
1 19 (13.97%) ITIL
2 9 (6.62%) Root Cause Analysis
3 8 (5.88%) Service Delivery
4 6 (4.41%) Incident Management
5 3 (2.21%) Problem Management
5 3 (2.21%) B2B
5 3 (2.21%) E-Procurement
5 3 (2.21%) Continuous Improvement
6 2 (1.47%) Technical Analysis
6 2 (1.47%) Service Management
6 2 (1.47%) Time Management
7 1 (0.74%) Data Migration
7 1 (0.74%) Change Management
7 1 (0.74%) ITSM
7 1 (0.74%) Software Deployment
7 1 (0.74%) Change Control
7 1 (0.74%) Migration
7 1 (0.74%) Systems Analysis
Programming Languages
1 12 (8.82%) SQL
2 4 (2.94%) VB
3 3 (2.21%) PowerShell
3 3 (2.21%) Bash Shell
3 3 (2.21%) Perl
4 1 (0.74%) VB.NET
Qualifications
1 8 (5.88%) Microsoft Certification
2 7 (5.15%) Security Cleared
3 5 (3.68%) MCSE
4 4 (2.94%) MCP
4 4 (2.94%) SC Cleared
5 3 (2.21%) MCITP
5 3 (2.21%) MCSA
6 2 (1.47%) Degree
7 1 (0.74%) CCNA
7 1 (0.74%) CCA
7 1 (0.74%) Citrix Certification
7 1 (0.74%) Cisco Certification
7 1 (0.74%) A+ Certification
7 1 (0.74%) ITIL Certification
7 1 (0.74%) Network+ Certification
7 1 (0.74%) MCDST
7 1 (0.74%) MCTS
Quality Assurance & Compliance
1 24 (17.65%) SLA
System Software
1 96 (70.59%) Active Directory
2 10 (7.35%) NDS
3 6 (4.41%) VMware Infrastructure
4 5 (3.68%) Hyper-V
4 5 (3.68%) Terminal Services
5 2 (1.47%) XenApp
5 2 (1.47%) XenServer
6 1 (0.74%) vSphere
Systems Management
1 27 (19.85%) SCCM
2 3 (2.21%) Backup Exec
3 1 (0.74%) WSUS
3 1 (0.74%) Tivoli Storage Manager
Vendors
1 80 (58.82%) Microsoft
2 34 (25.00%) VMware
3 31 (22.79%) Citrix
4 11 (8.09%) Cisco
5 9 (6.62%) Dell
6 7 (5.15%) Sage
7 6 (4.41%) Pegasus
8 4 (2.94%) AppSense
8 4 (2.94%) Fortinet
8 4 (2.94%) WatchGuard
8 4 (2.94%) SonicWALL
9 3 (2.21%) Apple
9 3 (2.21%) Symantec
10 2 (1.47%) Lotus
10 2 (1.47%) Fujitsu
10 2 (1.47%) Veritas
10 2 (1.47%) Oracle
10 2 (1.47%) HP
10 2 (1.47%) Zoho
11 1 (0.74%) Veeam
Wetherby, West Yorkshire
Greywood Associates Limited
Salary: £25000 per annum + Benefits
Posted: 9 hours ago
Leeds, West Yorkshire
Circle Recruitment
Salary: £20000 - £25000 per annum
Posted: 10 hours ago
Mirfield, West Yorkshire
Senitor Associates
Salary: £22000 per annum
Posted: 3 days ago
Leeds, West Yorkshire
Intapeople
Salary: £0
Posted: 4 days ago
Wetherby, West Yorkshire
4it Recruitment Ltd
Salary: Up to £25,000 per annum
Posted: 5 days ago
Wakefield, West Yorkshire
Lorien Resourcing
Salary: Competitive
Posted: 6 days ago
Wetherby, West Yorkshire
RecruitmentRevolution.com Limited
Salary: From £20,000 to £25,000 per annum + Overtime + Pension Scheme + Bonus
Posted: 6 days ago
Wetherby, West Yorkshire
Integrity IT Solutions
Salary: From £18,000 to £23,000 per annum
Posted: 6 days ago
West Yorkshire
DP Connect
Salary: £18000 - £22000 per annum
Posted: 12 days ago
Castleford, West Yorkshire
Allied Worldwide
Salary: From £18,000 to £28,000 per annum
Posted: 25 days ago