The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 160 152 145
Rank change year-on-year
-8 -7
Permanent jobs requiring a 2nd Line Support 51 43 37
As % of all permanent IT jobs located in West Yorkshire 1.06% 1.00% 0.92%
As % of the Job Titles category 1.09% 1.05% 0.95%
Number of salaries quoted 43 42 32
Average salary £22,500 £21,500 £23,500
Average salary % change year-on-year
+4.65% -8.51%
90% offered a salary of more than £20,000 £16,000 £17,650
10% offered a salary of more than £30,000 £26,000 £28,500
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Yorkshire
Permanent IT job ads with a match in the
Job Titles category
4667 4089 3879
As % of all permanent IT jobs located in West Yorkshire 97.11% 95.54% 96.81%
Number of salaries quoted 3804 3235 3273
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £22,500 £24,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Yorkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in West Yorkshire

2nd Line Support
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Yorkshire region.

2nd Line Support Salary Trend in West Yorkshire

2nd Line Support
Salary Histogram in West Yorkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Yorkshire region over the 3 months to 19 December 2014.

2nd Line Support Salary Histogram in West Yorkshire

2nd Line Support
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Yorkshire region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -13 29 £22,500 +9.75% 2
Wakefield -8 11 £30,000 +33.33% 1
Halifax - 4 £22,500 -
Huddersfield - 4 £26,000 - 1
Bradford -10 3 £22,000 +4.76% 2
Wetherby - 1 £25,000 -
2nd Line Support
Yorkshire

2nd Line Support
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 19 December 2014, IT jobs across the West Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 95 (76.61%) Windows
2 90 (72.58%) Active Directory
3 55 (44.35%) Microsoft
4 34 (27.42%) ITIL
5 32 (25.81%) MS Excel
6 28 (22.58%) VMware
7 26 (20.97%) Windows Server 2008
8 25 (20.16%) MS Exchange
9 24 (19.35%) SCCM
10 22 (17.74%) Windows 7
10 22 (17.74%) Citrix
11 21 (16.94%) SLA
12 20 (16.13%) DNS
12 20 (16.13%) Windows Server 2003
13 19 (15.32%) MS Office
13 19 (15.32%) TCP/IP
14 17 (13.71%) Security Cleared
15 15 (12.10%) LAN
15 15 (12.10%) WAN
15 15 (12.10%) Telecoms
15 15 (12.10%) Windows XP
16 14 (11.29%) SQL
16 14 (11.29%) VMware Infrastructure
17 13 (10.48%) Blackberry
17 13 (10.48%) VoIP
18 12 (9.68%) Firewall
18 12 (9.68%) Microsoft Certification
19 11 (8.87%) SC Cleared
19 11 (8.87%) AppSense
20 10 (8.06%) MCSE

2nd Line Support
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 19 December 2014, IT jobs across the West Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (20.16%) MS Exchange
2 7 (5.65%) IIS
3 5 (4.03%) SharePoint
4 3 (2.42%) Blackberry Enterprise Server
5 2 (1.61%) Exchange Server 2003
5 2 (1.61%) Exchange Server 2007
5 2 (1.61%) IBM Notes
5 2 (1.61%) Exchange Server 2010
5 2 (1.61%) Exchange Server 2013
6 1 (0.81%) BizTalk Server
6 1 (0.81%) Lync
Applications
1 32 (25.81%) MS Excel
2 19 (15.32%) MS Office
3 1 (0.81%) MS Visio
Cloud Services
1 7 (5.65%) Office 365
Communications & Networking
1 20 (16.13%) DNS
2 19 (15.32%) TCP/IP
3 15 (12.10%) LAN
3 15 (12.10%) WAN
4 13 (10.48%) VoIP
5 12 (9.68%) Firewall
6 9 (7.26%) Internet
6 9 (7.26%) Network Security
6 9 (7.26%) DHCP
7 4 (3.23%) BGP
7 4 (3.23%) Broadband
8 3 (2.42%) VPN
8 3 (2.42%) SAN
9 2 (1.61%) tcpdump
9 2 (1.61%) VLAN
9 2 (1.61%) Wireshark
10 1 (0.81%) Wireless
Database & Business Intelligence
1 9 (7.26%) SQL Server
2 5 (4.03%) MySQL
3 2 (1.61%) SQL Server 2000
3 2 (1.61%) SQL Server 2005
3 2 (1.61%) SQL Server 2008
4 1 (0.81%) SQL Server Reporting Services
Development Applications
1 1 (0.81%) Visual Studio
General
1 15 (12.10%) Telecoms
2 8 (6.45%) Finance
3 7 (5.65%) Retail
4 1 (0.81%) Marketing
Libraries, Frameworks & Software Standards
1 5 (4.03%) .NET
2 1 (0.81%) ASP.NET
2 1 (0.81%) CSS
2 1 (0.81%) XML
2 1 (0.81%) jQuery
2 1 (0.81%) HTML
Miscellaneous
1 13 (10.48%) Blackberry
2 4 (3.23%) Management Information System
3 2 (1.61%) Replication
3 2 (1.61%) Clustering
4 1 (0.81%) PKI
4 1 (0.81%) Mathematics
Operating Systems
1 95 (76.61%) Windows
2 26 (20.97%) Windows Server 2008
3 22 (17.74%) Windows 7
4 20 (16.13%) Windows Server 2003
5 15 (12.10%) Windows XP
6 8 (6.45%) Windows Server 2012
7 7 (5.65%) Android
8 6 (4.84%) UNIX
9 5 (4.03%) Linux
10 4 (3.23%) Windows 2000 Server
11 3 (2.42%) Apple iOS
12 2 (1.61%) Windows 8
13 1 (0.81%) Windows 2000
Processes & Methodologies
1 34 (27.42%) ITIL
2 9 (7.26%) Service Delivery
3 6 (4.84%) Root Cause Analysis
4 5 (4.03%) Migration
4 5 (4.03%) Problem Management
4 5 (4.03%) Time Management
5 3 (2.42%) B2B
5 3 (2.42%) Incident Management
5 3 (2.42%) Continuous Improvement
5 3 (2.42%) E-Procurement
6 2 (1.61%) Mentoring
6 2 (1.61%) Coaching
6 2 (1.61%) Technical Analysis
6 2 (1.61%) Service Management
7 1 (0.81%) ITSM
7 1 (0.81%) Data Migration
7 1 (0.81%) Capacity Planning
7 1 (0.81%) Kalman Filter
7 1 (0.81%) Line Management
7 1 (0.81%) Change Control
Programming Languages
1 14 (11.29%) SQL
2 5 (4.03%) PowerShell
2 5 (4.03%) Bash Shell
2 5 (4.03%) Perl
3 4 (3.23%) VB
4 1 (0.81%) VB.NET
4 1 (0.81%) T-SQL
4 1 (0.81%) C#
4 1 (0.81%) JavaScript
Qualifications
1 17 (13.71%) Security Cleared
2 12 (9.68%) Microsoft Certification
3 11 (8.87%) SC Cleared
4 10 (8.06%) MCSE
5 5 (4.03%) MCSA
5 5 (4.03%) MCITP
6 4 (3.23%) VMware Certified Professional (VCP)
6 4 (3.23%) MCP
7 3 (2.42%) Cisco Certification
8 2 (1.61%) ITIL Foundation Certificate
8 2 (1.61%) CCNA
8 2 (1.61%) CCA
8 2 (1.61%) Citrix Certification
9 1 (0.81%) A+ Certification
9 1 (0.81%) Check Point Certification
9 1 (0.81%) Network+ Certification
Quality Assurance & Compliance
1 21 (16.94%) SLA
2 1 (0.81%) PCI DSS
System Software
1 90 (72.58%) Active Directory
2 14 (11.29%) VMware Infrastructure
3 8 (6.45%) Hyper-V
4 6 (4.84%) XenApp
5 1 (0.81%) XenServer
5 1 (0.81%) XenDesktop
5 1 (0.81%) vSphere
5 1 (0.81%) Terminal Services
Systems Management
1 24 (19.35%) SCCM
2 4 (3.23%) WSUS
3 3 (2.42%) Backup Exec
4 1 (0.81%) SCOM
4 1 (0.81%) Forefront Identity Manager
Vendors
1 55 (44.35%) Microsoft
2 28 (22.58%) VMware
3 22 (17.74%) Citrix
4 11 (8.87%) AppSense
5 7 (5.65%) Fujitsu
6 4 (3.23%) LANDesk
6 4 (3.23%) Sophos
6 4 (3.23%) Oracle
6 4 (3.23%) Fortinet
7 3 (2.42%) HP
7 3 (2.42%) Dell
7 3 (2.42%) Apple
8 2 (1.61%) Symantec
8 2 (1.61%) Cisco
8 2 (1.61%) Veritas
8 2 (1.61%) Lotus
8 2 (1.61%) Zoho
9 1 (0.81%) Avaya
9 1 (0.81%) CheckPoint
9 1 (0.81%) Veeam
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 23 hours ago
Leeds, West Yorkshire
AWD Recruitment
Salary: £20,000 + Bonus + Benefits
Posted: 4 days ago
Bradford, West Yorkshire
Greywood Associates Limited
Salary: £18000 per annum + Benefits
Posted: 4 days ago
Bradford
Blue Town Online
Salary: £17.5k per year
Posted: 10 days ago
Huddersfield
Applause IT Innovation
Salary: £25000 - £30000 per annum + Excellent benefits
Posted: 16 days ago