The first table below looks at the demand for SLA skills in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited SLA over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Quality Assurance & Compliance category for the West Yorkshire region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Service Level Agreement (SLA)
Rank 66 76 81
Rank change year-on-year
+10 +5
Permanent jobs citing SLA 136 105 76
As % of all permanent IT jobs located in West Yorkshire 3.682% 3.256% 2.573%
As % of the Quality Assurance & Compliance category 27.81% 34.54% 36.89%
Number of salaries quoted 112 82 62
Average salary £28,000 £35,000 £35,000
Average salary % change year-on-year
-20.00% -
90% offered a salary of more than £19,850 £21,500 £19,000
10% offered a salary of more than £45,500 £45,000 £54,700
UK excluding London average salary £35,000 £35,500 £35,000
% change year-on-year
-1.40% +1.42%
All Quality Assurance & Compliance
West Yorkshire
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
489 304 206
As % of all permanent IT jobs located in West Yorkshire 13.24% 9.426% 6.974%
Number of salaries quoted 394 263 172
Average salary £35,000 £37,000 £35,000
Average salary % change year-on-year
-5.40% +5.71%
90% offered a salary of more than £22,000 £23,000 £23,450
10% offered a salary of more than £52,500 £50,000 £45,000
UK excluding London average salary £40,000 £40,000 £41,000
% change year-on-year
- -2.43%
SLA
Yorkshire

SLA
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing SLA across the West Yorkshire region as a proportion of the total demand within the Quality Assurance & Compliance category.

West Yorkshire SLA Jobs Demand Trend

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA across the West Yorkshire region.

West Yorkshire SLA Salary Trend

SLA
Salary Histogram

This chart provides a salary histogram for IT jobs citing SLA across the West Yorkshire region over the 3 months to 17 May 2013.

West Yorkshire SLA Salary Histogram

SLA
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing SLA within the West Yorkshire region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Leeds +5 103 £28,000 -21.67%
Halifax +15 13 £22,500 -
Bradford +8 11 £22,500 -
Wakefield +5 9 £22,500 +9.75%
Huddersfield +1 4 £22,500 -28.57%
Bingley - 4 £41,000 -
Pudsey - 1 - -
Dewsbury - 1 £45,000 -
SLA
Yorkshire

SLA
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the West Yorkshire region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA.

1 132 (46.98%) ITIL
2 118 (41.99%) Windows
3 95 (33.81%) Microsoft
4 70 (24.91%) Active Directory
5 62 (22.06%) SQL Server
6 57 (20.28%) SQL
7 56 (19.93%) MS Exchange
8 51 (18.15%) MS Excel
9 49 (17.44%) Windows Server 2008
10 43 (15.30%) Windows Server 2003
11 42 (14.95%) Firewall
11 42 (14.95%) Finance
12 38 (13.52%) VMware
13 35 (12.46%) MS Office
14 33 (11.74%) IIS
14 33 (11.74%) UNIX
14 33 (11.74%) Microsoft Certification
15 32 (11.39%) Citrix
15 32 (11.39%) Project Management
16 31 (11.03%) Linux
17 29 (10.32%) Internet
18 28 (9.964%) Cisco
18 28 (9.964%) Service Management
18 28 (9.964%) Problem Management
18 28 (9.964%) Degree
19 27 (9.609%) SAN
19 27 (9.609%) Web Services
19 27 (9.609%) Windows XP
20 26 (9.253%) Service Delivery
20 26 (9.253%) Exchange Server 2007

SLA
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the West Yorkshire region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Development
1 27 (9.609%) Web Services
2 24 (8.541%) XML
3 21 (7.473%) .NET
4 20 (7.117%) SOAP
4 20 (7.117%) WSDL
5 5 (1.779%) WebSphere
5 5 (1.779%) HTML
5 5 (1.779%) CSS
6 4 (1.423%) JSP
7 3 (1.068%) ASP.NET
8 2 (0.712%) J2EE
9 1 (0.356%) ASP
9 1 (0.356%) COM+
9 1 (0.356%) STL
9 1 (0.356%) FIX Protocol
Application Platforms
1 56 (19.93%) MS Exchange
2 33 (11.74%) IIS
3 26 (9.253%) Exchange Server 2007
4 17 (6.050%) Exchange Server 2010
5 13 (4.626%) SharePoint
6 12 (4.270%) Apache
7 11 (3.915%) Exchange Server 2003
8 10 (3.559%) Blackberry Enterprise Server
9 7 (2.491%) Tomcat
10 5 (1.779%) Lotus Notes
10 5 (1.779%) ATG Dynamo
10 5 (1.779%) Office Communications Server
11 4 (1.423%) SharePoint Server
12 3 (1.068%) WebLogic
12 3 (1.068%) SAS
13 2 (0.712%) SharePoint 2010
14 1 (0.356%) Oracle Workflow
Applications
1 51 (18.15%) MS Excel
2 35 (12.46%) MS Office
3 11 (3.915%) MS Visio
4 7 (2.491%) MS Project
5 6 (2.135%) MS PowerPoint
Business Applications
1 3 (1.068%) Oracle Retail
2 2 (0.712%) Oracle EBS
3 1 (0.356%) Oracle EBS R12
3 1 (0.356%) Oracle 11i
Communications & Networking
1 42 (14.95%) Firewall
2 29 (10.32%) Internet
3 27 (9.609%) SAN
4 20 (7.117%) VPN
5 16 (5.694%) LAN
6 15 (5.338%) NAS
7 13 (4.626%) WAN
8 10 (3.559%) Cisco ASA
9 9 (3.203%) IP Telephony
10 8 (2.847%) TCP/IP
11 6 (2.135%) DNS
11 6 (2.135%) Cisco PIX
12 5 (1.779%) Network Security
12 5 (1.779%) Cisco Nexus
13 4 (1.423%) BIG-IP
13 4 (1.423%) SSL
13 4 (1.423%) VoIP
14 3 (1.068%) DHCP
14 3 (1.068%) MPLS
14 3 (1.068%) BGP
Database & Business Intelligence
1 62 (22.06%) SQL Server
2 25 (8.897%) SQL Server 2005
3 24 (8.541%) SQL Server 2008
4 13 (4.626%) SQL Server Reporting Services
5 12 (4.270%) SQL Server Integration Services
6 7 (2.491%) Data Warehouse
7 6 (2.135%) RDBMS
8 5 (1.779%) Oracle 11g
9 3 (1.068%) SQL Server Analysis Services
9 3 (1.068%) SQL Server 2000
9 3 (1.068%) DTS
9 3 (1.068%) Oracle Reports
10 2 (0.712%) MySQL
11 1 (0.356%) Oracle 9i
11 1 (0.356%) OLAP
11 1 (0.356%) Crystal Reports
11 1 (0.356%) Data Mining
11 1 (0.356%) Oracle 10g
Development Applications
1 5 (1.779%) Oracle Forms
2 3 (1.068%) ProC
3 2 (0.712%) Subversion
3 2 (0.712%) Maven
3 2 (0.712%) Hudson
3 2 (0.712%) JUnit
General
1 42 (14.95%) Finance
2 10 (3.559%) Legal
3 9 (3.203%) Retail
3 9 (3.203%) Marketing
4 3 (1.068%) Telecoms
5 1 (0.356%) Publishing
Job Titles
1 97 (34.52%) Analyst
2 50 (17.79%) Support Analyst
3 45 (16.01%) Service Analyst
4 36 (12.81%) Service Desk Analyst
5 34 (12.10%) Technical Support
6 21 (7.473%) Team Leader
7 19 (6.762%) Service Manager
7 19 (6.762%) Support Engineer
8 18 (6.406%) Technical Support Analyst
8 18 (6.406%) Technical Analyst
9 14 (4.982%) Operations Manager
10 13 (4.626%) Consultant
11 12 (4.270%) 3rd Line Support
11 12 (4.270%) Help Desk Support
12 11 (3.915%) Support Consultant
12 11 (3.915%) Technical Consultant
12 11 (3.915%) DBA
12 11 (3.915%) Support Manager
13 10 (3.559%) Applications Support
14 9 (3.203%) Architect
Miscellaneous
1 17 (6.050%) Replication
2 15 (5.338%) Clustering
2 15 (5.338%) Statistics
3 13 (4.626%) Blackberry
4 11 (3.915%) Management Information System
5 6 (2.135%) N-Tier
5 6 (2.135%) CMDB
6 5 (1.779%) Fat Client
6 5 (1.779%) Client/Server
6 5 (1.779%) Thin Client
7 4 (1.423%) NHS
8 3 (1.068%) Tandem
9 2 (0.712%) SecurID
9 2 (0.712%) Mathematics
9 2 (0.712%) IVR
9 2 (0.712%) IaaS
10 1 (0.356%) Mainframe
10 1 (0.356%) Computer Science
10 1 (0.356%) HP StorageWorks
10 1 (0.356%) Informatics
Operating Systems
1 118 (41.99%) Windows
2 49 (17.44%) Windows Server 2008
3 43 (15.30%) Windows Server 2003
4 33 (11.74%) UNIX
5 31 (11.03%) Linux
6 27 (9.609%) Windows XP
7 15 (5.338%) Windows 7
8 13 (4.626%) Windows Vista
9 5 (1.779%) Solaris
10 2 (0.712%) Apple iOS
10 2 (0.712%) Windows 8
10 2 (0.712%) Windows 2000 Server
10 2 (0.712%) CentOS
10 2 (0.712%) Red Hat Enterprise Linux
10 2 (0.712%) Windows NT
11 1 (0.356%) HPUX
11 1 (0.356%) NetWare
11 1 (0.356%) Windows 2000
Processes & Methodologies
1 132 (46.98%) ITIL
2 32 (11.39%) Project Management
3 28 (9.964%) Service Management
3 28 (9.964%) Problem Management
4 26 (9.253%) Service Delivery
5 25 (8.897%) Change Control
6 22 (7.829%) Incident Management
7 18 (6.406%) Root Cause Analysis
8 16 (5.694%) Configuration Management
9 14 (4.982%) Workflow
9 14 (4.982%) Agile Software Development
10 13 (4.626%) Change Management
10 13 (4.626%) Time Management
11 11 (3.915%) PRINCE
12 10 (3.559%) Business Intelligence
12 10 (3.559%) ITIL V3
12 10 (3.559%) Software Testing
12 10 (3.559%) User Acceptance Testing
12 10 (3.559%) Customer Insight
12 10 (3.559%) Analytics
Programming Languages
1 57 (20.28%) SQL
2 12 (4.270%) T-SQL
3 11 (3.915%) Java
4 9 (3.203%) VB.NET
5 7 (2.491%) C#
6 6 (2.135%) Shell Script
6 6 (2.135%) PL/SQL
7 5 (1.779%) AWK
8 4 (1.423%) PowerShell
8 4 (1.423%) JavaScript
8 4 (1.423%) VB
9 3 (1.068%) VBA
9 3 (1.068%) C
10 1 (0.356%) Uniface
Qualifications
1 33 (11.74%) Microsoft Certification
2 28 (9.964%) Degree
3 21 (7.473%) MCP
4 19 (6.762%) ITIL Certification
5 16 (5.694%) Cisco Certification
6 10 (3.559%) CCNA
6 10 (3.559%) SC Cleared
6 10 (3.559%) Security Cleared
7 7 (2.491%) CCNP
7 7 (2.491%) MCSE
8 6 (2.135%) CTC Cleared
9 4 (1.423%) MCTS
10 2 (0.712%) HND
10 2 (0.712%) CCA
11 1 (0.356%) MCSA
11 1 (0.356%) MCAD
11 1 (0.356%) MCSD
11 1 (0.356%) Network+ Certification
11 1 (0.356%) Oracle Certification
11 1 (0.356%) PRINCE2 Certification
Quality Assurance & Compliance
1 13 (4.626%) QA
2 5 (1.779%) ISO/IEC 27001
3 2 (0.712%) COBIT
3 2 (0.712%) Sarbanes-Oxley
System Software
1 70 (24.91%) Active Directory
2 24 (8.541%) VMware Infrastructure
3 15 (5.338%) XenApp
4 10 (3.559%) VMware ESX
5 8 (2.847%) Terminal Server
6 7 (2.491%) Hyper-V
6 7 (2.491%) vSphere
7 4 (1.423%) Forefront TMG
8 2 (0.712%) UAG
8 2 (0.712%) Oracle RAC
8 2 (0.712%) Citrix Presentation Server
9 1 (0.356%) ProxySG
9 1 (0.356%) Terminal Services
9 1 (0.356%) ISA Server
9 1 (0.356%) Samba
9 1 (0.356%) NFS
9 1 (0.356%) XenServer
Systems Management
1 13 (4.626%) Norton AntiVirus
2 10 (3.559%) WSUS
3 9 (3.203%) Backup Exec
4 7 (2.491%) OpenView
4 7 (2.491%) SCOM
5 5 (1.779%) ServiceCenter
5 5 (1.779%) SCCM
5 5 (1.779%) DameWare
6 3 (1.068%) SolarWinds Orion
6 3 (1.068%) Symantec Enterprise Vault
7 2 (0.712%) Cisco CUCM
7 2 (0.712%) McAfee ePO
7 2 (0.712%) Nagios
7 2 (0.712%) ARCserve
8 1 (0.356%) CiscoWorks
8 1 (0.356%) NetBackup
8 1 (0.356%) OVSD
8 1 (0.356%) HP NNM
8 1 (0.356%) HP SIM
8 1 (0.356%) HP Data Protector
Vendors
1 95 (33.81%) Microsoft
2 38 (13.52%) VMware
3 32 (11.39%) Citrix
4 28 (9.964%) Cisco
5 21 (7.473%) Symantec
6 17 (6.050%) Oracle
7 13 (4.626%) NetApp
8 12 (4.270%) HP
9 11 (3.915%) CommVault
10 10 (3.559%) Nortel
10 10 (3.559%) Kaspersky
11 9 (3.203%) Verint
11 9 (3.203%) Genesys
12 8 (2.847%) Remedy
13 7 (2.491%) CheckPoint
14 6 (2.135%) Lotus
15 5 (1.779%) Sophos
15 5 (1.779%) JBoss
15 5 (1.779%) Bomgar
15 5 (1.779%) F5
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Salary: Unspecified
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Searchability.co.uk
Salary: £20000 - £25000 per annum
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Lorien Resourcing
Salary: Guaranteed Bonus
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The Head of IT Service Desk/ Support is a key position for the company and requires a person with management skills and experience of IT Service Delivery. The...
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Salary: Depending on experience
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With excellent training and personal development this company has a lot to offer for a Technical Support Consultant with at least 5 years experience and technical skills in...
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Salary: £25000 - £30000 per annum
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