51 to 75 of 393 Service Management Jobs in England

Audio Visual Service Coordinator £24,000 - £28,000 pro rata Reading Part-Time; 9.00 - 15.00 (can be flexible) Permanent Our client is looking for an Audio-Visual Service Coordinator to coordinate all their Audio-Visual Service Contracts whilst live and provide a high level of support and … with exciting well-known brands to broaden customer experiences with the sole purpose of changing the way people work and communicate. The Role The Service Coordinator plays a vital role in ensuring seamless technical support services and maintaining strong customer relationships. Our client is responsible for managing service callouts, coordinating technical visits, and overseeing the administrative aspects of service contracts. The role involves close collaboration with internal teams, external suppliers, and customers to deliver high-quality service solutions. Key Responsibilities Service Call Management: Respond promptly to technical service calls, ensuring a two more »

the maximum availability, performance and utilisation of ICT systems for the Group. You will need to have experience of Information Technology Infrastructure Library (ITIL) service principles and processes with experience in ICT Service Delivery, in particular the areas of incident, request, and problem management. You should have excellent … make recommendations based on analysis of data. You must be able to work under demanding timescales and remain calm under pressure particularly during major service disruptions. There will be a requirement to be part of an on-call 24*7 rota. All new staff will be subject to a … Job description Job responsibilities Main Duties Provides 2nd line technical support to end-users; acts as a liaison between 1stand 2ndline support, responds to Service Desk calls that cannot be resolved by the 1stLine team. Responsible for expensive ICT equipment and configuration, testing and installation software, repair and maintenance more »

Home based role Help strengthen our Team as our Release and Deployment Management Engineer. Home based role. This is a great opportunity for you to be instrumental in supporting our development and management of our Release Management lifecycle service, within a fast pace and dynamic environment … which includes scheduling, coordinating and the management of releases across the enterprise and our customers, spanning multiple software and hardware vendors. Releases will be inclusive of, but not limited to, vendor application updates/patches, operating system patches, security advisories/improvements, hardware (IOS & firmware), upgrades, projects and programs. … The role will be required to deploy and support Release Management policies, along with the processes behind the relevant policies and thereafter assist to provide overall Release Management and governance to the business and our customers. What You'll Be Doing: •Work with internal/external teams more »

Service Design and Transition Manager 3 - 6 month contract (may extend further) - Remote with monthly meeting in London - £540 (inside IR35) We're on the lookout for an experienced Service Design and Transition Manager to play a lead role in planning and organising people, infrastructure, communication and material … components of a service to improve its quality and the interaction between the Technology function and business customers. We're looking for someone who has worked as a Service Design & Transition Manager within a large global and complex organisation with experience of working with outsourced suppliers and designing … support models across Digital, Cloud, Infrastructure, EUC and ideally SAP. What will you do: Impact assessment, Service Design Documentation, including Service Design, Support Model and Support Model on a Page The regular review and amendment of all process documentation Ensuring service acceptance criteria at each stage of more »

Service Manager Service Manager jobs role/Commissioning manager senior service engineer Manage site service & commissioning of industrial plant/heavy plant (generators, lifting equipment etc.) Service manager jobs role managing a team of 8 field engineers Flexible on location : Stafford, Stoke, Lichfield, Uttoxeter region … + car as an approx. guide still TBC but rule out if seeking over £65,000 Are you seeking Senior Field Service engineer jobs or Service manager jobs in the Stafford, Stoke, Lichfield, Uttoxeter region? Are you a Service Manager, Service Engineer, Commissioning Engineer or Commissioning … manager who is wanting to work for a highly profitable business? Company Info & Notes on the Service Manager jobs role Company is part of a £95m larger group of businesses. They are highly profitable Manage a team of field service engineers So you will either be a Senior more »

Service Manager Service Manager jobs role/Commissioning manager senior service engineer Manage site service & commissioning of industrial plant/heavy plant (generators, lifting equipment etc.) Service manager jobs role managing a team of 8 field engineers Flexible on location : Stafford, Stoke, Lichfield, Uttoxeter region … + car as an approx. guide still TBC but rule out if seeking over £65,000 Are you seeking Senior Field Service engineer jobs or Service manager jobs in the Stafford, Stoke, Lichfield, Uttoxeter region? Are you a Service Manager, Service Engineer, Commissioning Engineer or Commissioning … manager who is wanting to work for a highly profitable business? Company Info & Notes on the Service Manager jobs role Company is part of a £95m larger group of businesses. They are highly profitable Manage a team of field service engineers So you will either be a Senior more »

users in relation to IT support. Become familiar with technical troubleshooting of both hardware and software issues. Adhere to established processes centred around the service desk such as access management, incident management, service management, problem management and change management. Actively participate in continued development … and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential) About the Employer Royal Bank of Canada RBC BlueBay Asset Management represents RBC Global Asset Management, the asset management division of Royal Bank of Canada outside North America. RBC is among the world more »

considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment* The Trust's IT and Clinical Systems Service Desk coordinates the allocation and escalation of all non-resolved incidents and service requests to specialist IT/Clinical support and third-party … IT system and service suppliers. It also procures hardware and software to support the organisation. This role is to be part of the IT community support team which is part of the wider Support team in its day to day operations providing a high-quality IT Service, which … for all staff within GHC. The role requires travelling to various sites across Gloucestershire to provide support to clinical and administrative staff. The support service provides a customer facing service to resolve customers' day to day technology queries, resolve issues and manage incidents, problems, service requests through more »

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. … To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with more »

and Ireland, a leading specialist in insurance with offices located throughout the UK. As the ServiceNow Developer you will be accountable for the configuration & management of the ServiceNow platform this includes all development , maintenance & administration of the platform for all business stakeholders activities This role is also responsible for … delivery business requirements. Some Responsibilities include: * By following best practices to configure, enhance, and maintain ServiceNow platform implementations across multiple ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management & Strategic portfolio management. * You will be responsible for the hands-on … ServiceNow development experience with assignments covering the full ServiceNow suite of products including IT Service Management, IT Operations Management, Security Operations, Customer Service, Human Resources, Strategic Platform Management and Business Management Requirements: * Extensive ServiceNow experience in development, configuration, and administration * Scripting experience with JavaScript more »

About the Role We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event … management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner. Liaising with specialist support teams. Following process and work instructions to resolve incidents, problems and events. Provide updates and reports on active incidents more »

Enterprise Service Architect London or Manchester (hybrid) Competitive Salary plus benefits Enterprise Service architects are a visible champion for Service Architecture and architectural governance, they are the operational functional lead and provide day to day architectural oversight, control and day-to-day decision making on major change … internal customer engagement and feedback, driving CSIP activities. Responsible for collating and reporting architectural RAID items related to assigned project items. Supporting the ongoing management of Major Change and ODA policies designed to underpin our customer needs and drive our suppliers' behaviours Working collaboratively with wider Operational teams, support … accurately captured in a quality and timely manner. Ensuring any modifications or transitions to the live operational environment are managed, planned and coordinated through Service architecture processes and activities to facilitate a smooth transition to live operation. Feeds into and supports Operational Change & Transition key performance indicators (KPIs), metrics more »

umbrella Contract Duration: Initial 3-6 months, with potential for renewal due to the greenfield nature of the project Key Responsibilities & Experience Needed: IT Service Management: Define and implement IT Service Management processes with a strong ITIL focus, utilising technology effectively. ServiceNow Expertise: Lead the architectural … create high-quality deliverables such as process flows and RACI matrices. Agile Environment: Work independently in an agile environment to drive project success. Asset Management: Understand the asset management domain, with a preference for experience in mergers and acquisitions (M&A) environments. Mandatory Checks: Vigorous financial and criminal … opportunity to work on a significant project within a renowned consulting firm, offering the chance to shape and influence the implementation of critical IT service management solutions. If you have the required experience and are ready to take on this exciting challenge, we encourage you to apply promptly. more »

Would you like to join a rapidly growing multifaceted Software Integration Consultancy? This high growth business is developing cost effective and expert level IT Service and Enterprise Service Management solutions across multiple businesses across the UK and mainland Europe. For our client to support their expanding client … clients and provide ongoing configuration and development of their platforms. You will perform daily administration, troubleshooting and resolution of any issues arising within the service management environments and support the development of client-specific customisations, configurations and enhancements and the testing and the release of these into production. … Responsibilities: Perform daily administration, troubleshooting and resolution of any issues arising within the service management environments for which you are responsible Support the development of client-specific customisations, configurations and enhancements and the testing and release of these into production Maintain development, test and live server environments Develop more »

critical business systems and related vendors. Experience across as many of the following enterprise systems: Core financial, CRM, HR, Financial consolidation, Workforce planning, Quality Management, Field service management, Manufacturing, BI/Analytics Required competencies: Leadership Skills: Ability to develop and lead a diverse team, fostering a culture … points, complex challenges and form strategies in line with broader business objectives. ITIL Expertise: Proven ability to manage IT services within ITIL guidelines. Project Management: Expertise in both Agile and Waterfall methodologies. Change Management: change process leadership for live services, ensuring minimal disruption. Stakeholder Engagement: Effectively collaborate with … various stakeholders. Performance Metrics/KPIs: Develop KPIs aligned with business objectives. Risk Management and Compliance: Knowledge of IT governance, risk management, and compliance. Desirable skills and experience: Experience with IFS ERP (highly) Experience with Microsoft Dynamics 365 (highly) Operating in regulated environments (ideally healthcare) Supply chain and more »

and our aim is to support and develop software that continues to help vulnerable people build better lives. Our software platform places each individual service user at the heart of every solution and operates in over 120 prisons and NHS trusts. Our platform enables supporting staff on the front … exhilarating role will allow an undergraduate/graduate (or equivalently experienced individual) wanting a step in the door opportunity, to build experience in IT Service Desk support, with a focus on continuous improvement. You will work very closely with the with the rest of the business to gain substantial … st line support to our existing and new customers, external and internal as well as contributing to continuous learning and improvement of the service – all in partnership and with full support and guidance from the Head of Service Desk. ● 1st line support for Virtual Campus and Community customers more »

Location : London Job Requirements: Ensure stability and resiliency across the Connect technology production estate by the creation by embedding central processes and Digital level Service Management controls. Manage the Digital Service Management team, looking for opportunities for automation and innovation. Ensure the day to day running … of support activities is efficient and minimizes disruption to customers and clients. development and presentation of key KPI and KCIs to drive governance across Service Management practices which will help identify themes and read across activities to drive down incidents and increase stability. and manage incident review meetings … data governance reviews sessions and production reviews with key business stakeholders. and be accountable for a global team of Service Quality Mangers/Release Managers ensuring best in class service is provided in line with ITIL principles. that high quality production metrics are delivered to all key stakeholders more »

on site Job Requirements: Ensure stability and resiliency across the Connect technology production estate by the creation by embedding central processes and Digital level Service Management controls. Manage the Digital Service Management team, looking for opportunities for automation and innovation. Ensure the day to day running … support activities is efficient and minimizes disruption to customers and clients. The development and presentation of key KPI and KCIs to drive governance across Service Management practices which will help identify themes and read across activities to drive down incidents and increase stability. Chair and manage incident review … meetings, data governance reviews sessions and production reviews with key business stakeholders. Manage and be accountable for a global team of Service Quality managers/Release Managers ensuring best in class service is provided in line with ITIL principles. Ensure that high quality production metrics are delivered to more »

Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect … the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow • Knowledge of multiple ServiceNow applications across the platform - ITSM and more • Understanding of Service Management best practice - ITIL • Adept and providing and delivering feedback • Delivering work using agile methodologies • Able to take responsibility for own learning and … implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice and Industry trends and use of ServiceNow • Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio • Sharing of best practices and knowledge with colleagues • Where required perform demonstrations of work developed Package more »

Job summary As a member of the team IT Service Centre team, reporting to the Application Support Team Leader, the post holder will provide a responsive, customer focussed service, providing extensive 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Primary focus of the … role will be maintaining customer satisfaction and experience both personally and across the wider team via affective "first line Incident management and Request Fulfilment, within agreed service level agreements and targets. The post holder will provide second line support to all users of NCRS systems and all other … nominated core patient or other non-clinical applications. Main duties of the job Day to day management and monitoring of ITBM Service Centre stack/support queue within agreed Service Level Agreements, including Service Centre Self-Serve Portal logged incidents and requests, updating and/or more »

on building automation to reduce manual effort and prevent operations incidents. Continuously seeks ways to optimize and automate all operational processes within the relevant service catalogue Defines set of principles and practices to achieve high reliability for the CICD architecture designs and individual use case implementations. Continuously seeks ways … and switchover/Collecting, processing, visualizing and monitoring data. Defines and measures reliability targets. Implements Infrastructure as Code using Terraform. Involved in muliple IT service management proceseses: Incident Management for solving incidents/Problem Management for root cause analysis/Release Management for release where … involved/Configuration Management for keeping configurational data up-to-date/Change Management with participation in Change Advisory Board (CAB) when relevant 3rd level support for CICD and Automation own built solutions. Works with stakeholders such as product and service owners to define service level more »

deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Role Overview The Service Manager is responsible for managing all product line services and field operations. Day to day t he job holder will manage the Customer Key … Accounts and KPIs from a Service perspective and strive to continuously improve our Customer Experience. Reporting to the Director of Service - Europe, the job holder will work closely with all internal and external stakeholders from point of sale, product deployment and aftermarket support. Primarily a office-based role … regular travel to customer sites in UK and overseas will be required at short notice. Responsibilities Interface with Projects, Product line, Engineering, Sales and Service Administration taking ownership of all aspects of Services. Communicate to Senior Management through Service Reviews or other means, updates of the service more »

Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk for a confidential … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a strong … background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and service more »

We're looking for a Service Architect to join one of our public sector clients. For full details, please apply here. Length: 3 months + possible 6 months extension Rate: up to £600 per day Ir35 status: Inside ir35 Location: National, hybrid Active SC Clearance required As a Service Architect you will have : Detailed knowledge of Service Management concepts and techniques A strong operational understanding of service supply chains Working to tight timescales within a team environment Ability to lead teams both virtual and co-located. Ability to influence senior stakeholders. Experience of service operating model design The ability to write coherent and concise service documentation. Experience of creating and negotiation SLA's Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience If you are interested in finding out more regarding this Service Architect contact role, please apply more »

domestically and internationally. This is with a specific focus on GTS services in the presales phase (campaign, RFI, RFP etc), involving all relevant Internal Service Providers (ISPs). In addition, through understanding the required end-state, the role creates the transition approach and project plan. The Specialist will act … required to successfully setup the systems, process, roles and responsibilities to support and deliver our contracted requirements. What youll do Support of Sales and Service Management in the qualification stage (~10%) Consults, advises and enables sales colleagues and customers to understand the capabilities and strengths of Technology Sourcing … s service portfolio and the benefits it can offer. Develops new services for Technology Sourcing opportunities and works in collaboration on innovation projects. Proactively shares knowledge nationally and internationally to build end-to-end service design skills across the entire team. Participates in proposal presentations and also presents more »