MK9, Milton Keynes, Buckinghamshire, United Kingdom
Focus Group Recruitment Ltd
provide support to the Service desk and Field Teams, where the additional following responsibilities would be expected: Manage and work to internal and customer SLA’s, escalating any concerns. End to end ownership of problem resolution. The Candidate : The ideal candidate will have 2 Commercial years of experience as a … a dynamic and forward-thinking team. Experience of managing or supporting projects. Experience of working in a customer facing role Familiar with working to SLA’s to meet both customer and contract requirements Working as part of a wider service delivery function. Supporting multi-site clients. You will have solid more »
South East London, England, United Kingdom Hybrid / WFH Options
Fitzrovia IT Limited
details are captured in line with Service Desk standards.Classify calls accurately with the information provided and prioritise in line with the ServiceLevelAgreement (SLA).Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as more »
the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement more »
offshore and onshore teams to provide efficient and timely resolution of the Incidents. Update and act on the Incidents, Problems and changes within agreed SLA and document the KEDB & Runbooks from time to time. Analyse all business processes and ensure compliance to all controlled processes according to business requirement. Provide … on applications dealing with high volume data. Excellent debugging skills and log analysis skill to provide quick solution over existing application. Able to maintain SLA driven approach for support and incident management. Should ready to learn/adapt existing process and propose best process to improve. Working knowledge of Agile more »
We are currently recruiting for a Service Desk Support Specialist working within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will havestrong IT support experience, training will be offered to cover the AV element of the more »
Title: Electrical Supervisor We have an exciting opportunity for a skilled and driven Electrical Supervisor to join our team at Integral/JLL, working on-site at our esteemed client's facility in Sunbury. As one of the leading providers more »
High Wycombe, Buckinghamshire, South East, United Kingdom
Paradigm Housing
Here at Paradigm, it is all about our Customers and we are seeking an exceptional Reactive Works Co-ordinator to assist with leading our team of Technical Co-ordinators to deliver an excellent repairs experience for all our customers. If more »
Our client specialises in maintaining critical air conditioning and chiller equipment. We ensure customers assets remain compliant and in optimum condition. Their engineers are very well trained, and their technology platforms are highly advanced. The processes are refined and bring more »
can achieve first time fix resolutions in the vast majority of site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high. Representing the company to the highest possible standards at all times by taking … pride in your work and pride in delivering truly outstanding levels of customer service. Manage your workload to achieve the SLA's in the most efficient way possible. Personal Specification Excellent communication and customer support skills. Should have the ability to work together as part of a team as well more »
on the client and full JD.Responsibilities/Essential SkillsTo receive, respond, resolve and complete service requests and Break/Fix tickets within the agreed SLA timeframe or escalate promptly if they cannot be resolved within an acceptable timely manner.To receive, assess and complete patching/de-patching requests as well … as other cable tasks such as installation and running (both copper and fibre) within the agreed SLA timeframe and to applicable internal, manufacture and industry standards.To receive, assess and complete IT equipment installation, relocation and decommission requests within the agreed SLA timeframes and to applicable internal, manufacture and industry standards.Ensure more »
relationshipsOverseeing the Service Desk Manager and Audio Visual teamEnsuring technical support is being provided to staff in a timely manner and effectively, within agreed SLA’sGaining an understanding of stakeholder AV requirementsOverseeing the Network Engineer to support the optimisation of network infrastructure and wireless networksCollaborating with the IT Trainer to … and knowledgeable of emerging technologies and industry trends to evaluate their potential impact on the firm to enhance efficiency, security and productivityAbility to ensure SLA’s are met/exceededFor further information, please apply. Due to the high volume of applications, we are not able to respond to all enquiries. more »
