51 to 75 of 387 Service Management Jobs in England

Location: Barrow (2/3 days per week) Duration: 6 Months + Extensions Rate: £470 per day Role Description: The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Skills/Experience: Ability to … resources, mentoring skills. Computer systems knowledge, integration, and architecture concepts Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts. Problem solving skills Understanding of cross systems interrelations in context of the global business process Understanding of Service Management Framework Tasks … Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes. Establish and maintain comprehensive capacity management planning process considering current and future demand. Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources more »

users in relation to IT support. Become familiar with technical troubleshooting of both hardware and software issues. Adhere to established processes centred around the service desk such as access management, incident management, service management, problem management and change management. Actively participate in continued development … and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential) About the Employer Royal Bank of Canada RBC BlueBay Asset Management represents RBC Global Asset Management, the asset management division of Royal Bank of Canada outside North America. RBC is among the world more »

Who are we? CSS Service Solution Architects (SSAs) are enhanced support and managed services presales subject matter experts. CSS SSAs work closely with the CSS sales teams during sales opportunities, interacting at senior levels within existing and new Oracle customers. Using their deep experience of IT support and managed … services to capture customer requirements, fully explore all potential options and build compelling service propositions. The SSAs are key to helping Oracle’s customers to maximize their Oracle Cloud (covering both OCI and SaaS), on-premise and hybrid investment, to innovate faster and accelerate their business success. The SSAs … will be focused on service solutions for the Oracle technologies, including leading edge and complex custom requirements. As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone’s voice more »

The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all … data gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management Ability for reviewing and improving incident escalation actions, processes and reporting through creating and … analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Willing to work as part of a rota to ensure 24/7 coverage Role more »

The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all … data gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management Ability for reviewing and improving incident escalation actions, processes and reporting through creating and … analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Willing to work as part of a rota to ensure 24/7 coverage Role more »

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. … To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with more »

About the Role We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event … management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner. Liaising with specialist support teams. Following process and work instructions to resolve incidents, problems and events. Provide updates and reports on active incidents more »

companies. Technology Services & Solutions (TSS) is a key function within Global Support, comprising c.250 Colleagues with responsibility for the day to day running and management of the key enterprise technology disciplines that underpin day to day business operations across the divisions, including Information Security, Service Management, Enterprise … role to support our growth, through new services, organic expansion, and acquisitions, and to deliver our business and customer critical services every day. Supplier Management ensures we maximise the value and performance of these technology vendor relationships to achieve our Technology and Business goals. We are seeking an experienced … and strategic-minded Head of Supplier Management to lead our supplier management capability as part of our Technology team. The Head of Supplier Management will be responsible for the development and performance of our company-wide Supplier Management capabilities including managing relationships with our technology vendors more »

Service Manager I am working with an industry-leading company who are on the hunt to build out their Service Management function. The role comes with a lot of responsibility across continuous improvement and processes across IT and the wider business. The candidate must have: - Excellent Stakeholder … Management - Service Management experience - IT/MSP Experience Salary: £55,000 + Benefits Location: Manchester (Hybrid) If this sounds like yourself or someone you may know then please apply now more »

Skills: Bachelor's degree in information technology, Computer Science, or related field (Master's degree preferred). Minimum 3+ years of experience in IT management roles, preferably in an educational or similar setting. Strong leadership and team management skills, with a focus on staff development. Proficient in IT … software, networking, and security. Excellent problem-solving and decision-making abilities, prioritizing efficiency. Exceptional communication and interpersonal skills, enabling effective collaboration. Experience in project management, ensuring timely and budget-conscious execution. Familiarity with ITIL framework and other IT service management practices. Certifications such as CompTIA A+, Network+ … to rory.kelly @ circlerecruitment.com or call 0161 877 9200 for an informal chat. IT Team Lead - Manager - Systems - Infrastructure - ITIL - Troubleshooting - Hardware - Software - Communication - Office365 - Service Management - Service Desk - Project Management - Windows - Education Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn more »

commitment to creating "an even better tomorrow" Role summary: Respond to requests for IT support and services via telephony or ticket (including incidents and service requests) in a timely, polite, and efficient fashion, while adhering to the defined SLA timeframes using our IT Service Management tools. Analyse … reclaiming of any licenses. Ensuring supported offices are visited for IT maintenance on the agreed schedule. Ensure high priority incidents are flagged with the Service Desk Lead or Service Manager to help identify if a major incident is in the environment. Build positive relationships with users to enhance … the level of service provided. Positively contribute ideas and feedback to help the team grow and improve; participate actively in team meetings and other activities as required. Key Responsibilities: Active Directory administration. Hardware installation and troubleshooting, including laptops, desktops & tablets, printers, and other peripherals. Mandatory current experience with Windows more »

with day-to-day adherence to set standards. Assisting with internal audits, workshops and other quality related meetings. Maintaining the divisions central quality and service management documents, which includes conducting regular reviews and updates to policies and procedures. Maintaining the QMS and SMS risk and action logs. Liaising … awareness and understanding of quality matters within the organisation, as well as liaising with business groups, quality leads and compliance matters. Leading the quality management review discussions with senior management. Deputising for the quality and compliance manager on quality matters. Requirements Experience with Microsoft Office Applications. Excellent attention to … detail. Have proven experience of ISO9001 quality management, as well as understanding of ISO20000 Service Management and ISO27001 Security Management Systems certification. Be able to work at all levels, including dealing with confidential and sensitive business information. Have a proven ability to work under pressure, along more »

the Integration Platforms function across the business to promote and facilitate optimisation, stability, security, and efficiency. The Integration Platforms Lead will be responsible for management of Brambles integration technologies and teams as well as knowledge of external market innovation in the function. As part of this role, the Integration … and analytics teams across all business units looking to integrate data, systems, and people. Governance processes and practices include as a minimum: integration technology service management, vendor management, risk management, integration roadmap and platform management (upgrades and modernization), integration catalogue, project support, and reporting. Major … added solutions that drive financial effectiveness, simplification and/or and improve integration services. Develop integration best practices and principles, and a culture of service excellence across Technology Services, Data & Digital, Supply Chain, and the wider organisation. Develop, communicate, and provide strong technical guidance and mentorship to embed integration more »

the Integration Platforms function across the business to promote and facilitate optimisation, stability, security, and efficiency. The Integration Platforms Lead will be responsible for management of Brambles integration technologies and teams as well as knowledge of external market innovation in the function. As part of this role, the Integration … and analytics teams across all business units looking to integrate data, systems, and people. Governance processes and practices include as a minimum: integration technology service management, vendor management, risk management, integration roadmap and platform management (upgrades and modernization), integration catalogue, project support, and reporting. Major … added solutions that drive financial effectiveness, simplification and/or and improve integration services. Develop integration best practices and principles, and a culture of service excellence across Technology Services, Data & Digital, Supply Chain, and the wider organisation. Develop, communicate, and provide strong technical guidance and mentorship to embed integration more »

The Role An exciting opportunity has arisen for an enthusiastic Service Delivery Manager to join our Information Systems team. The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes … is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution. We are looking for a well-rounded Service Delivery Manager to lead and drive the incident management process and investigate problems in systems, processes, and services. We are looking for somebody … to manage the incident, capacity, event, and availability management processes, partnering with the Service Integrator to ensure that appropriate procedures and reporting mechanisms adequate information flow are in place. The Service Delivery Manager ensures that the root cause of a problem is resolved thus preventing further incidents more »

most exciting business areas within AstraZeneca and is faced with solving for a variety of complex business and IT challenges. The Enabling Units IT Service portfolio is a unique mixture of in-house developed, Commercial Off the Shelf Software (COTS) and Software as a Service (SaaS) solutions. Alongside … and other IT and business platform partners, the Solution Lead will be working to understand, devise technical solutions, estimate, deliver and run operationally sustainable service components. The Solution Lead will use a combination of capability service management, technical acuity and business process experience to balance home-grown … the technical, execution strategy and roadmap for domain Solutions to enable capabilities prioritised by the product team as well as the operational health and service management of the solutions. The Solution Lead should be both a technical expert and a functional expert of the areas which they enable. more »

The appointed IT Asset Manager will be responsible for the following but, not limited to: Governance and Oversight: Oversee the governance of IT Asset Management (ITAM) tools, ensuring effective monitoring and reporting of IT assets within the organisation. Database Management: Manage databases containing crucial information such as licenses … service agreements, and warranties for both software and hardware assets, ensuring accuracy and compliance. Compliance Assurance: Ensure compliance with vendor contracts by meticulously planning, monitoring, and coordinating with hardware assets and software licenses. Procurement Strategy: Develop and implement procurement strategies across the organisation to optimise technology spend and resource … allocation. Asset Identification and Enhancement: Define and refine schemes for identifying hardware and software-related assets, including versioning and dependencies, within asset management tools and the CMDB. Continuously enhance the CMDB throughout its lifecycle to maintain accuracy and relevance of content. Operational and Strategic Management: Lead daily and more »

Service Desk Engineer We are a globally recognized organisation who you can trust, with our nearly 25 year expertise and ever growing teams, we have become a leading name in our industry. Salary up to £23,000 + shift allowance + benefits Stoke office, full onsite requirement with allocated … shift pattern Service Desk, first line support, service management, PC, Software Service Desk Engineer Overview: As a service desk engineer, you will ensure that our employees have sufficient equipment and resources to perform their roles. You will be making sure that phone calls and emails … the 2nd and 3rd line teams to gain the fastest resolutions. You will be providing remote support and fixes You will need for the Service Desk Engineer Position: Commercial experience working in a service management function. Self-managed with ability to work unsupervised. Concise written and verbal more »

and our aim is to support and develop software that continues to help vulnerable people build better lives. Our software platform places each individual service user at the heart of every solution and operates in over 120 prisons and NHS trusts. Our platform enables supporting staff on the front … exhilarating role will allow an undergraduate/graduate (or equivalently experienced individual) wanting a step in the door opportunity, to build experience in IT Service Desk support, with a focus on continuous improvement. You will work very closely with the with the rest of the business to gain substantial … st line support to our existing and new customers, external and internal as well as contributing to continuous learning and improvement of the service – all in partnership and with full support and guidance from the Head of Service Desk. ● 1st line support for Virtual Campus and Community customers more »

comprehensive business cases detailing benefits, costs, risks, and implementation considerations. Recommend measurable metrics and KPIs to assess the impact of solutions and drive continuous service improvement. Maintain post-sales engagement, ensuring a seamless transition from sales to implementation. Provide thought leadership and collaborate internally, contributing to best practices, white … considering customer needs and evolving requirements. Mentor and guide other team members. Perform other duties as assigned. Qualifications: 5+ years of experience in IT Service Management and Service Delivery. 3+ years of experience in an additional related field like Project Portfolio Management, Agile Development, DevOps, ITOM … ITAM, Human Resource Management, Customer Service Management, etc. ITIL 4 Foundation Certification. 3+ years of ServiceNow platform experience, preferably in roles such as platform owner, manager, or product owner. Enterprise consulting experience, including managing program teams and implementing common enterprise software solutions. Strong communication skills across technical more »

Customer Service Manager with Italian Location: Slough/Windsor Competitive salary dependent on experience Permanent & Full time On-site parking offered! PG202780 Language Recruitment Services (LRS) is currently looking for a Customer Service Manager with Italian to join a growing company based in the Windsor/Slough Area. … The successful candidate will play a pivotal role in ensuring the seamless operation of the customer service team, maintaining effective coverage for a high volume of enquiries, and upholding the highest standards of service quality. This role offers the opportunity to work for a dynamic company in the … automotive sector. You'll have the chance to enhance your client service and team management skills within a multicultural team environment that values support and respect. Main Duties Customer service manager and mentor team members on daily weekly and monthly call, sale, and complaint statistics. staff performance more »

Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect … the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow • Knowledge of multiple ServiceNow applications across the platform - ITSM and more • Understanding of Service Management best practice - ITIL • Adept and providing and delivering feedback • Delivering work using agile methodologies • Able to take responsibility for own learning and … implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice and Industry trends and use of ServiceNow • Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio • Sharing of best practices and knowledge with colleagues • Where required perform demonstrations of work developed Package more »

Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management responsibilities and requires an on-call commitment to address critical … and leadership skills. This role involves directing cross-functional teams, managing stakeholder communication effectively, and executing recovery strategies to ensure quick resolution and minimal service disruption. Regular Incident Management: Assume regular Incident Management duties, handling and resolving day-to-day IT incidents, especially during periods without major … readily available to manage and respond to major incidents outside of regular business hours. Process Improvement: Actively contribute to refining major and regular incident management processes, incorporating ITIL best practices to enhance overall efficiency and effectiveness. Post Incident Reviews: Conduct comprehensive Post Incident Reviews following major incidents to identify more »

IT Service Management - ITSM Consultant Location: Central London Hybrid Model : Between 1-3 days p/w in office (will vary per week) Contract Length : 5-months IR35 Status: Inside About the Role: My client, one of the UK's leading consultancies are seeking a seasoned ITSM consultant … to provide their expertise throughout a 5-month contract. Key Responsibilities: Service Management services, spanning from short term on-site consulting opportunities to resource augmentation, and complex large-scale projects. Process implementation and improvement across the Service Management Lifecycle ServiceNow implementation Producing ITSM material (Service blueprints, Support Models etc.) Candidate Requirements: Strong experience of CMDB configuration and management, along with SACM Strong ServiceNow experience implementing ITSM processes High standard of production of written ITSM material Minimum ITIL v3 To be considered, please ensure you complete your application on the Computappoint website. Services offered more »

Zoe, call on (phone number removed) or email for a slot. Key Skills: Microsoft Cloud solutions (Azure AD, M365 etc), Active Directory administration and management, Microsoft Endpoint Configuration Manager (MECM/SCCM), Understanding of best practice for the Security and hardening Microsoft operating systems, VMware ESX and vCenter in … a clustered environment I am presently seeking candidates for the positions of a Senior Infrastructure Engineer to join a leading IT Managed Service provider specialising in Data Centre Management. In support of ongoing business expansion, the Service Operations team is seeking a candidate with experience in actively managing … beneficial for this position. Additionally, a broad technology background is highly desirable to enhance the role's responsibilities. This position is part of the Service Operations team, which provides support for a wide range of Managed Service contracts using the ITIL framework. The Role: So, what will you more »