The following table provides summary statistics for contract job vacancies advertised in Berkshire with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 3 months to 29 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
South East / Berkshire
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 92 100 105
Rank change year-on-year +8 +5  
Contract jobs citing Customer Engagement 7 27 30
As % of all contract IT jobs advertised in Berkshire 0.38% 1.09% 1.02%
As % of the Processes & Methodologies category 0.48% 1.35% 1.36%
Number of daily rates quoted 2 18 9
Median daily rate £105 £450 £425
Median daily rate % change year-on-year -76.66% +5.88%  
90% offered a daily rate of more than £93 £359 £420
10% offered a daily rate of more than £117 £562 £440
UK excluding London median daily rate £425 £391 £400
% change year-on-year +8.62% -2.18%  
Number of hourly rates quoted 0 0 1
Median hourly rate - - £35.00
UK excluding London median hourly rate - £40.75 £35.00
% change year-on-year - +16.42%  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Berkshire with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Berkshire
Contract job vacancies with a requirement for process and methodology skills 1469 1996 2209
As % of all contract IT job vacancies advertised in Berkshire 80.32% 80.32% 74.98%
Number of daily rates quoted 696 1032 1155
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £285 £240
10% offered a daily rate of more than £538 £550 £525
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 62 48 55
Median hourly rate £16.50 £19.00 £27.50
Median hourly rate % change year-on-year -13.15% -30.90%  
90% offered a hourly rate of more than £12.00 £12.25 £14.00
10% offered a hourly rate of more than £55.00 £63.00 £42.50
UK excluding London median hourly rate £35.75 £38.50 £30.00
% change year-on-year -7.14% +28.33%  

Customer Engagement
Job Vacancy Trend in Berkshire

The job posting trend of jobs advertised in Berkshire citing Customer Engagement as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in Berkshire

Customer Engagement
Contractor Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in Berkshire.

Contractor daily rate trend for Customer Engagement in Berkshire

Customer Engagement
Contractor Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement in Berkshire.

Contractor hourly rate trend for Customer Engagement in Berkshire

Customer Engagement
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the Berkshire region over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bracknell - 3 £105 - 1
Reading -10 2 - - 1
Customer Engagement
South East

For the 6 months to 29 March 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Berkshire region with a requirement for Customer Engagement.

1 11 (45.83%) Business Analysis
2 10 (41.67%) Degree
3 8 (33.33%) Marketing
3 8 (33.33%) Finance
3 8 (33.33%) Analytics
4 7 (29.17%) Programme Management
4 7 (29.17%) Google
4 7 (29.17%) CRM
4 7 (29.17%) IBM
4 7 (29.17%) HP
5 6 (25.00%) Internet
5 6 (25.00%) Project Management
5 6 (25.00%) Service Management
5 6 (25.00%) Change Management
5 6 (25.00%) Economics
5 6 (25.00%) Enterprise Architecture
5 6 (25.00%) Business Development
5 6 (25.00%) PLM
5 6 (25.00%) Telecoms
5 6 (25.00%) MBA
5 6 (25.00%) Analytical Skills
5 6 (25.00%) Business Transformation
5 6 (25.00%) Mandarin Language
5 6 (25.00%) Spanish Language
5 6 (25.00%) Data Architecture
5 6 (25.00%) Case Management
6 5 (20.83%) Data Protection
6 5 (20.83%) Security Cleared
6 5 (20.83%) Continuous Improvement
6 5 (20.83%) Stakeholder Engagement

Customer Engagement
Co-occurring IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (8.33%) MS Office
2 1 (4.17%) MS Excel
2 1 (4.17%) MS PowerPoint
2 1 (4.17%) MS Project
Business Applications
1 1 (4.17%) Dynamics CRM
1 1 (4.17%) Maximo
1 1 (4.17%) SAP Business ByDesign
Cloud Services
1 4 (16.67%) Office 365
2 1 (4.17%) Microsoft Azure
Communications & Networking
1 6 (25.00%) Internet
2 1 (4.17%) Firewall
Database & Business Intelligence
1 1 (4.17%) MS Access
General
1 8 (33.33%) Finance
1 8 (33.33%) Marketing
2 6 (25.00%) Mandarin Language
2 6 (25.00%) Spanish Language
2 6 (25.00%) Telecoms
3 5 (20.83%) Legal
Job Titles
1 7 (29.17%) Marketing Manager
2 6 (25.00%) Analyst
2 6 (25.00%) Business Manager
3 5 (20.83%) Business Analyst
4 3 (12.50%) SC Cleared Business Analyst
5 2 (8.33%) 1st Line Support
5 2 (8.33%) DV Cleared Business Analyst
6 1 (4.17%) Architect
6 1 (4.17%) Coordinator
6 1 (4.17%) Delivery Manager
6 1 (4.17%) First Line Help Desk Support
6 1 (4.17%) Graduate
6 1 (4.17%) Help Desk Support
6 1 (4.17%) ITIL Service Architect
6 1 (4.17%) Presales Consultant
6 1 (4.17%) Project Coordinator
6 1 (4.17%) Project Office Support
6 1 (4.17%) Service Manager
6 1 (4.17%) Services Delivery Manager
6 1 (4.17%) Support Engineer
Miscellaneous
1 6 (25.00%) Analytical Skills
2 5 (20.83%) Data Protection Act
2 5 (20.83%) Management Information System
3 1 (4.17%) Data Centre
3 1 (4.17%) Private Cloud
3 1 (4.17%) Virtual Team
Operating Systems
1 1 (4.17%) Linux
1 1 (4.17%) Unix
1 1 (4.17%) Windows
Processes & Methodologies
1 11 (45.83%) Business Analysis
2 8 (33.33%) Analytics
3 7 (29.17%) CRM
3 7 (29.17%) Programme Management
4 6 (25.00%) Business Development
4 6 (25.00%) Business Transformation
4 6 (25.00%) Case Management
4 6 (25.00%) Change Management
4 6 (25.00%) Data Architecture
4 6 (25.00%) Economics
4 6 (25.00%) Enterprise Architecture
4 6 (25.00%) PLM
4 6 (25.00%) Project Management
4 6 (25.00%) Service Management
5 5 (20.83%) Continuous Improvement
5 5 (20.83%) Data Analysis
5 5 (20.83%) Data Protection
5 5 (20.83%) Root Cause Analysis
5 5 (20.83%) Stakeholder Engagement
6 4 (16.67%) ITIL
Programming Languages
1 3 (12.50%) C
2 1 (4.17%) SQL
Qualifications
1 10 (41.67%) Degree
2 6 (25.00%) MBA
3 5 (20.83%) Security Cleared
4 3 (12.50%) SC Cleared
5 2 (8.33%) DV Cleared
6 1 (4.17%) ITIL Certification
Quality Assurance & Compliance
1 3 (12.50%) Data Quality
2 1 (4.17%) PMO
System Software
1 1 (4.17%) VMware Infrastructure
Systems Management
1 3 (12.50%) Microsoft Intune
Vendors
1 7 (29.17%) Google
1 7 (29.17%) HP
1 7 (29.17%) IBM
2 4 (16.67%) Microsoft
3 1 (4.17%) Citrix
3 1 (4.17%) Concur
3 1 (4.17%) Oracle
3 1 (4.17%) SAP
3 1 (4.17%) Sun
3 1 (4.17%) VMware