Purpose of role As a Digital CustomerEngagement Specialist your role is to share relevant and regular digital content with our global customer base, ensuring customers feel part of the Keyloop family and use our products to best effect. You will play a pivotal role in designing … and executing a digital engagement strategy where success hinges on your skills in proactive customerengagement to increase product adoption, reduce support cases, and enhance the overall customer experience to retain customers. Your efforts will directly impact customer retention metrics and contribute to the overall … success of our customer-focused initiatives. The role will involve the need for a flexible approach, independent and TEAM working, collaboration with key stakeholders from many other departments and a strong ability to communicate across a range of cultures. Key Duties & Responsibilities Design and execute a digital engagementmore »
Hemel Hempstead, Hertfordshire, South East, United Kingdom
Thrive Homes
CustomerEngagement & Insight Officer/Case Handler (Complaints) Hemel Hempstead (Hybrid/Smart Working) Salary up to £33,746 Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is seeking a highly skilled and motivated CustomerEngagement & Insight … Officer to join our Customer Services department. As a crucial member of the team, your main responsibilities will be to manage complaints, ensure compliance with the Housing Ombudsman Code of Complaints, and identify areas for improvement based on feedback and customer satisfaction. Thrive is proud to deliver flexibility … out to ensure consistency and in line with Thrives complaints policy. Identify improvements and lessons learned from feedback and monitor delivery. Scrutinise and summarise customer feedback and produce reports which highlight trends and lessons learned for Leadership Team. Updating and sharing complaints dashboards with the business to ensure complaints more »
West Malling, Kent, South East, United Kingdom Hybrid / WFH Options
Cabot Credit Management Group Limited
you an experienced SQL user? Are you confident in working with large datasets ? Do you enjoy driving continuous improvement in both business performance and customer journeys ? If you've answered yes, then you could be the right person to join the CustomerEngagement & Decisioning team in our … private health insurance, plus much more. As our new Strategy & Inventory Analyst, you will be responsible for supporting with analysing and the optimisation of customer treatments to achieve a positive outcome for our customers through the strategic use of Cabot Account inventory. This will include inventory analysis, report building … Delivery followed up with email succinctly communicating the principal findings and resulting recommendations. Managing strategy and inventory account queries and providing recommendations to the CustomerEngagement & Decisioning Department. Support other members of the CustomerEngagement & Decisioning department in the delivery of their projects. The proactive identification more »
including email workflows and website triggers. Managing the CRM marketing dashboards for reporting and performance management and ensuring data quality for sales leads and customer contacts. Account Based Targeting - There is the requirement to work with sales to create a customer acquisition strategy and execute email campaigns for … the purposes of sales engagement, whilst monitoring performance. Digital and Social media marketing - The company are looking for someone to create LinkedIn campaigns for customer acquisitions. And create social media strategiesto build brand awareness and engagement including content publishing. Assisting with digital marketing strategies and plans. And … all digital marketing campaigns against target goals. Website Management - Content management of multiple websites, maintaining uniformity. Tracking conversion rates and making improvements to increase customerengagement and lead generation. Search Engine Marketing - Analysis of target keywords and phrases to drive SEO performance. Leadership - Management of team members and more »
Banbury, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
Bibby Financial Services
the wider IT team of architects and delivery specialists and with third party partners to deliver integrations between the Microsoft Power Platform, primarily D365 CustomerEngagement, external services/other applications on the estate. Making the best use of the Power Platform, available plug-ins and Azure technologies … Power Platform Analyst: Experience of developing solutions using the full capability of the Microsoft Power Platform Experience working with the Microsoft Dataverse, specifically D365 CustomerEngagement Experience of working with Azure Service Bus to configure interfaces Experience working within the wider Microsoft Azure platform and PAAS environment Working more »
Southampton, Hampshire, South East, United Kingdom
In Technology Group Limited
the Company: A leading retailer committed to delivering exceptional products and experiences to our valued customers. With a strong focus on innovation, quality, and customer satisfaction, dedicated to staying ahead in the competitive retail landscape. Responsibilities: Develop and execute strategic marketing plans to drive brand awareness and customerengagement Oversee the creation of compelling marketing campaigns across various channels, including digital, print, and social media Analyze market trends and consumer insights to identify opportunities for growth and optimization Collaborate closely with cross-functional teams to ensure alignment and consistency in messaging and branding Manage budgets effectively … impact in the retail industry, we would love to hear from you! Apply now with your CV. Keywords : Marketing, Retailer, Brand, Digital Marketing, Management, Customerengagement, Campaigns, Analytical, GTM, Segment Marketing, D2C, eCRM, SMS, B2C, B2B, Retail, E-Commerce, Paid, Organic In Technology Group Ltd is acting as more »
performance-based logistics The position will give you the opportunity to lead new sales opportunities within and manage existing complex engagements within the client customer as well as developing relationships within the broader defence supply chain community. In this position you will be responsible generating revenue from license and … IFS business partnerships as well as new relationships. Prepare, update and own the Key Account Strategy Own the end to end sales process from customerengagement, understating the customer needs, customer buying process to owning the RFI/RFP process Overall responsibility for customer satisfaction … performance-based logistics The position will give you the opportunity to direct new sales opportunities within and manage existing complex engagements within the client customer as well as developing relationships within the broader Indian defence supply chain community. more »
Director of Customer Operations A leading SaaS tech organisation is seeking an experienced Director of Customer Operations to join them during a exciting period of growth. In this role, you will closely collaborate with their customer teams, ensuring their customers surpass their HCM strategic goals. As a … strategic leader with a proven track record in a SaaS environment, managing customer success teams and scaling operations, you will drive significant value for customers and the business. You will have experience within a tech environment that has experienced hypergrowth and transition. You will be a key influencer in … the business, spearheading the customer success function and successfully delivering change in the business. Location: This role offers a hybrid setup with occasional customer travel and regular visits to the organisations Berkshire offices. As Director of Customer Operations your day-to-day responsibilities will consist of the more »
the delivery of Data Science, Data Analytics, Predictive Intelligence, and AI/ML initiatives to support commercial decision-making, with a specific focus on CustomerEngagement and Customer Experience. You will own the overall data & insight roadmap, and will play a pivotal role in their vision to … transform customer engagement. It's a highly-strategic role, where you'll work with various business stakeholders to enable a "levelling-up" of analytics capabilities and output. We're looking for an experienced Manager who has a track-record of delivering highly-technical programmes of work, whilst retaining a more »
the delivery of Data Science, Data Analytics, Predictive Intelligence, and AI/ML initiatives to support commercial decision-making, with a specific focus on CustomerEngagement and Customer Experience. You will own the overall data & insight roadmap, and will play a pivotal role in their vision to … transform customer engagement. It's a highly-strategic role, where you'll work with various business stakeholders to enable a "levelling-up" of analytics capabilities and output. We're looking for an experienced Manager who has a track-record of delivering highly-technical programmes of work, whilst retaining a more »
the delivery of Data Science, Data Analytics, Predictive Intelligence, and AI/ML initiatives to support commercial decision-making, with a specific focus on CustomerEngagement and Customer Experience. You will own the overall data & insight roadmap, and will play a pivotal role in their vision to … transform customer engagement. It's a highly-strategic role, where you'll work with various business stakeholders to enable a "levelling-up" of analytics capabilities and output. We're looking for an experienced Manager who has a track-record of delivering highly-technical programmes of work, whilst retaining a more »
the delivery of Data Science, Data Analytics, Predictive Intelligence, and AI/ML initiatives to support commercial decision-making, with a specific focus on CustomerEngagement and Customer Experience. You will own the overall data & insight roadmap, and will play a pivotal role in their vision to … transform customer engagement. It's a highly-strategic role, where you'll work with various business stakeholders to enable a "levelling-up" of analytics capabilities and output. We're looking for an experienced Manager who has a track-record of delivering highly-technical programmes of work, whilst retaining a more »
the delivery of Data Science, Data Analytics, Predictive Intelligence, and AI/ML initiatives to support commercial decision-making, with a specific focus on CustomerEngagement and Customer Experience. You will own the overall data & insight roadmap, and will play a pivotal role in their vision to … transform customer engagement. It's a highly-strategic role, where you'll work with various business stakeholders to enable a "levelling-up" of analytics capabilities and output. We're looking for an experienced Manager who has a track-record of delivering highly-technical programmes of work, whilst retaining a more »
Chertsey, England, United Kingdom Hybrid / WFH Options
Ntrinsic Consulting
join the team of European Product Quality & Lifecycle Strategy, which is part of the Service & Quality team, and belongs to the department of European Customer Satisfaction Operations team. ECSO (European Customer Satisfaction Office) reports to the Customer Satisfaction group in HQ, and is a key RHQ (Regional … and collect feedback for escalations Deliver innovation and any form of new technologies to support product improvement and operation at best potential for driving customerengagement and satisfaction Drive and engage Subsidiaries for information and feedback on field operations, support activities across all channels, and raise, consolidate and … share to key potential recommendations and action plans to improve the efficiency and as an overview approach to customer satisfaction Contribute on the weekly conference calls with Subs and the annual VD group by participating on ideation, presentation files, minutes and actions follow in collaboration and alignment to EU more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
IO Associates
businesses move their operations to the cloud using Microsoft solutions. They partner with organisations across various sectors to reduce costs, streamline processes, and improve customer engagement. The Role A talented Dynamics 365 Supply Chain Management Functional Consultant is sought to join their expanding Retail and Manufacturing practice. You'll more »
South East London, London, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
vital for successful software contracts, requiring expertise in licensing, procurement, and effective negotiation with vendors. You'll focus on software cost optimisation to enhance customer savings, showcasing excellent customer service and relationship management skills. Frequent and pro-active branch visits are essential in order to build relationships with … training will be key in order to keep abreast of changing technologies. This would suit someone who wants to improve their overall skills in customerengagement, problem solving and new sales, someone who can manage a high workload and retain the levels of consistency, accuracy and professionalism whilst … expected to be self-motivated and use your own initiative in order to progress and succeed in this demanding role. What youll be doing Customer aligned you will be responsible for: Responding to pricing requests and organising quotes from software suppliers Optimising and bench-marking with a view to more »
Brighton, England, United Kingdom Hybrid / WFH Options
Legal & General
success of the business every day. Job Description Legal and General’s Group functions are hiring for a new Data Analytics Manager to drive customerengagement by devising and embedding new strategies around customer communication through analytical approaches. You will own and manage the group database marketing … team, working to ensure data quality is upheld, we are GDPR compliant and customer preferences are up to date and data is moving safely around the business. The role will see you analyse and improve campaign performance by guiding the team through the introduction of advanced analytical approaches and … providing insight to the marketing teams to facilitate better customer approaches. What you’ll be doing Leading a team of analysts, helping to scope projects, guide design, approach & technical delivery and embed standardised practices & ways of working. Understanding the data systems and structures within the business, contributing towards improvements more »
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Entserv UK Ltd
for 5 years and over. As Senior Business Consultant you will be part of an innovative team, working to define and deploy world class customer solutions using the ServiceNow platform. Providing process and technical expertise as a consulting service to clients; contributing to the design and delivery of ServiceNow … solutions including customerengagement, user requirement definition, change management, engagement management, configuration of technical infrastructure components, business focused testing and training. You will develop and demonstrate specialised knowledge and skills in ServiceNow as an enterprise solution. What does the job involve? You will be a part of … to have strong communications both written and oral, ability to present solutions to customers including senior management and be highly focused on providing strong customer service. Able to work as part of a team or individually to project timelines, you will need to be pro-active, creative and able more »
Hampshire, South East, United Kingdom Hybrid / WFH Options
Ashdown Group
workflows and website triggers. Take charge of CRM marketing dashboards for insightful reporting and performance management. Ensure impeccable data quality for sales leads and customer contacts. Strategic Account Targeting: Collaborate closely with sales to devise a robust customer acquisition strategy. Execute engaging email campaigns to drive sales engagement, constantly monitoring and optimizing performance. Digital & Social Media Marketing: Devise compelling LinkedIn campaigns for effective customer acquisitions. Formulate innovative social media strategies to amplify brand awareness and engagement. Contribute to digital marketing strategies and plans, with a focus on measurable outcomes. Website Management: Oversee content management across multiple … websites, ensuring a consistent and engaging online presence. Monitor and enhance conversion rates to boost customerengagement and lead generation. Leadership: Lead and manage team members with a focus on collaboration and achievement. Review and provide valuable insights on creative designs and content. Offer mentorship and guidance to more »
be required to support the UK Intelligence & Security Campaign. The successful candidate will support the business in pursuing and successfully delivering a number of customerengagement opportunities and internal activities. The successful candidate will have experience of working within the National Security (Home Office, UKIC, Policing, NCA), and … working with customers and suppliers to better ascertain their problem space and identify how and where Systems Engineering can be implemented to meet the customer’s needs. The successful candidate will be expected to have a customer centric mind set, but take an active interest in developing an … a strong plus Location(s) The role will be 100% site based at the Leidos UK Farnborough facility, some travel may be required to customer site or other Leidos offices depending on engagement/business need. Local arrangements can be agreed with the portfolio director or delegate. What more »
be required to support the UK Intelligence & Security Campaign. The successful candidate will support the business in pursuing and successfully delivering a number of customerengagement opportunities and internal activities. The successful candidate will have experience of working within the National Security (Home Office, UKIC, Policing, NCA), and … will lead the coordination of the Integrated Test, Evaluation, and Acceptance (ITEA) and Assurance activities. The successful candidate will be expected to have a customer centric mind set, but take an active interest in developing an understanding of wider capabilities across the organisation, which would enable reach back from … the customer community where beneficial to the customer. Responsibilities could include: Coordinate the Integration, Test and Acceptance activities for the project, including the production of strategies, plans and associated acceptance artefacts. Prepare test specifications (manual and automated) and conduct test execution and reporting activities Ensure that the projects acceptance more »
Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Conspicuous
and success of the business. If you are someone who is confident with the full support process through to 3rd line and can be customer facing with confidence, then this could be for you: The company: With plans for growth this year, they are looking to expand their team … with the wider team effectively What will you need to apply: Experience with 1st/2nd/3rd line support Strong knowledge on D365 CustomerEngagement and Power Platform Confident being customer facing Previously dealt with small change requests Partner experience desirable What do they offer in more »
Our heritage is in helping businesses to operate their critical technology in a more cost-effective manner while improving effectiveness in areas such as customerengagement and operational responsiveness. **This is an entry-level tech grad/school leaver position - hybrid in Portsmouth.** The Role: The IoT technician … s role is to support with the IoT product development activity in the areas of hardware specification and testing, developing customer POC projects, and assisting in the evaluation of potential partner products & solutions with the CTO product team. Responsibilities: Evaluating & testing IoT hardware suitable for Bell’s IoT solutions. more »
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Homebase Ltd
As the CRM Lead, you will be responsible for developing and implementing effective CRM programmes to enhance customer satisfaction, build loyalty, and drive overall business performance. Additionally, you will play a crucial role in generating actionable insights from data to inform strategic decision-making across Homebase. Working hours … depending upon experience) plus bonus earning potential. Key Responsibilities: CRM Strategy & Plan: Build strong relationships with the CRM agency and insight partners. Analyse customer behaviour, preferences, and trends to inform marketing and sales strategies. Provide regular reports and dashboards to senior management, highlighting key performance indicators and actionable recommendations … personality to life and reinforces our brand's credentials. Marketing Campaigns & Trading: Develop and execute comprehensive CRM strategies with our delivery partner to enhance customerengagement, retention, and satisfaction. Collaborate with cross-functional teams, including commercial and other marketing channels, to align CRM initiatives with overall business goals. more »
South East London, London, United Kingdom Hybrid / WFH Options
Global Interactive Marketing On-Line Ltd
very multicultural team here at GIMO with employees specialising in all aspects of Marketing, Affiliation Marketing, Development, Web Design, Content, Analysis, Software Development and Customer Service. We are now recruiting for an CRM Executive to join our CRM team on a full-time permanent basis. Role : As a CRM … Executive, you will play a pivotal role in driving customerengagement and optimizing our promotional efforts in the dynamic world of iGaming. Your mission will be to craft and execute compelling customer journeys, ensuring a seamless and engaging experience for our players. Duties and Responsibilities: Collaborating with … cross-functional teams to maintain and enhance the Promotional Calendar for assigned GEOs, ensuring timely and impactful campaign execution. Designing and orchestrating diverse customer journeys that resonate with our player base. Overseeing the end-to-end execution of CRM campaigns, using the marketing automation tool, including segmenting the customers more »