Period
to 17 September 2019

The median contractor rate for a Service Desk Analyst was £135 per day in advertised job vacancies in the South East during the 6 months to 17 September 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England > South East
6 months to
17 Sep 2019
Same period 2018 Same period 2017
Rank 219 262 238
Rank change year-on-year +43 -24 -27
Contract jobs requiring a Service Desk Analyst 143 127 146
As % of all contract IT jobs advertised in the South East 0.98% 0.77% 0.90%
As % of the Job Titles category 1.04% 0.82% 0.95%
Number of daily rates quoted 56 54 62
South East median daily rate £135 £135 £129
Median daily rate % change year-on-year - +4.85% -14.17%
10th Percentile £105 £100 £105
90th Percentile £187 £211 £169
England median daily rate £145 £130 £125
% change year-on-year +11.54% +4.00% -3.85%
Number of hourly rates quoted 51 34 48
South East median hourly rate £14.00 £13.50 £15.50
Median hourly rate % change year-on-year +3.70% -12.90% +10.71%
10th Percentile £10.00 £10.64 £10.00
90th Percentile £16.75 £17.93 £18.00
England median hourly rate £13.94 £14.00 £13.50
% change year-on-year -0.43% +3.70% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 13,709 15,570 15,305
% of contract IT jobs with a recognized job title 94.20% 94.70% 94.80%
Number of daily rates quoted 8,158 9,321 8,999
South East median daily rate £438 £425 £410
Median daily rate % change year-on-year +2.94% +3.66% +2.50%
10th Percentile £250 £260 £242
90th Percentile £600 £575 £556
England median daily rate £475 £450 £450
% change year-on-year +5.56% - +5.88%
Number of hourly rates quoted 591 678 627
South East median hourly rate £22.93 £20.00 £18.00
Median hourly rate % change year-on-year +14.65% +11.11% -10.00%
10th Percentile £11.75 £10.75 £10.50
90th Percentile £60.87 £51.00 £48.75
England median hourly rate £20.00 £18.50 £18.70
% change year-on-year +8.11% -1.07% -1.58%

Service Desk Analyst
Job Vacancy Trend in the South East

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Desk Analyst in the South East

Service Desk Analyst
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the South East.

Contractor daily rate trend for Service Desk Analyst in the South East

Service Desk Analyst
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Service Desk Analyst in the South East over the 6 months to 17 September 2019.

Contractor daily rate histogram for Service Desk Analyst in the South East

Service Desk Analyst
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in the South East.

Contractor hourly rate trend for Service Desk Analyst in the South East

Service Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the South East region over the 6 months to 17 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +11 60 £133 -11.15% 19
Hampshire +11 38 £130 -2.99% 8
Buckinghamshire +24 35 £132 -34.18% 11
Surrey +45 28 £136 +23.86% 18
Berkshire -14 16 £123 -9.26% 7
West Sussex +16 10 £155 +24.00% 7
Oxfordshire +25 9 £145 - 1
East Sussex -2 3 - -
Kent -6 2 £150 +36.36% 5
Sussex - 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 17 September 2019, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring Service Desk Analyst in the job title.

1 104 (72.73%) Windows
2 80 (55.94%) Microsoft
3 73 (51.05%) Microsoft Office
4 63 (44.06%) Active Directory
5 57 (39.86%) Windows 10
6 52 (36.36%) Windows 7
7 51 (35.66%) ITIL
8 35 (24.48%) SLA
9 34 (23.78%) Office 365
10 31 (21.68%) Service Management
11 23 (16.08%) ServiceNow
12 22 (15.38%) Analytical Skills
13 21 (14.69%) Self-Motivation
14 18 (12.59%) Windows Server 2008
15 16 (11.19%) Problem-Solving
15 16 (11.19%) Windows Server
15 16 (11.19%) Finance
15 16 (11.19%) Microsoft Certification
16 15 (10.49%) SC Cleared
16 15 (10.49%) Security Cleared
16 15 (10.49%) Degree
16 15 (10.49%) Windows Server 2012
17 14 (9.79%) ITSM
18 12 (8.39%) Citrix
19 11 (7.69%) VMware
20 10 (6.99%) SCCM
20 10 (6.99%) Public Sector
21 9 (6.29%) Apple
21 9 (6.29%) Android
21 9 (6.29%) Service Delivery

Service Desk Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (4.20%) Exchange Server 2010
1 6 (4.20%) MS Exchange
1 6 (4.20%) SharePoint
2 4 (2.80%) Exchange Server 2013
2 4 (2.80%) Skype for Business
3 1 (0.70%) Confluence
3 1 (0.70%) IBM Notes
Applications
1 73 (51.05%) Microsoft Office
2 3 (2.10%) AutoCAD
3 2 (1.40%) Microsoft Excel
3 2 (1.40%) Microsoft PowerPoint
4 1 (0.70%) MS Visio
4 1 (0.70%) Spreadsheet
Business Applications
1 6 (4.20%) assyst
2 1 (0.70%) Oracle Applications
2 1 (0.70%) Remedy ITSM
Cloud Services
1 34 (23.78%) Office 365
2 2 (1.40%) Mimecast
2 2 (1.40%) OneDrive
3 1 (0.70%) AWS
3 1 (0.70%) Azure
Communications & Networking
1 5 (3.50%) Skype
1 5 (3.50%) VoIP
1 5 (3.50%) WAN
2 4 (2.80%) LAN
2 4 (2.80%) TCP/IP
3 2 (1.40%) DHCP
3 2 (1.40%) Intranet
3 2 (1.40%) Wireless
4 1 (0.70%) DNS
4 1 (0.70%) FTP
4 1 (0.70%) Internet
4 1 (0.70%) Unified Communications
4 1 (0.70%) Wi-Fi
Database & Business Intelligence
1 3 (2.10%) SQL Server
1 3 (2.10%) SQL Server 2008
2 1 (0.70%) Oracle Database
Development Applications
1 1 (0.70%) JIRA
General
1 16 (11.19%) Finance
2 10 (6.99%) Public Sector
3 6 (4.20%) Banking
3 6 (4.20%) Telecoms
4 5 (3.50%) Retail
5 2 (1.40%) Advertising
5 2 (1.40%) Automotive
6 1 (0.70%) Aerospace
6 1 (0.70%) Legal
6 1 (0.70%) Local Government
Libraries, Frameworks & Software Standards
1 2 (1.40%) .NET
Miscellaneous
1 22 (15.38%) Analytical Skills
2 21 (14.69%) Self-Motivation
3 8 (5.59%) NHS
4 3 (2.10%) Blackberry
4 3 (2.10%) Data Centre
5 2 (1.40%) Driving Licence
5 2 (1.40%) Handset
5 2 (1.40%) iPhone
5 2 (1.40%) Management Information System
5 2 (1.40%) Online Banking
6 1 (0.70%) iPad
Operating Systems
1 104 (72.73%) Windows
2 57 (39.86%) Windows 10
3 52 (36.36%) Windows 7
4 18 (12.59%) Windows Server 2008
5 16 (11.19%) Windows Server
6 15 (10.49%) Windows Server 2012
7 9 (6.29%) Android
8 8 (5.59%) Apple iOS
9 6 (4.20%) Windows Server 2003
9 6 (4.20%) Windows XP
10 5 (3.50%) Unix
10 5 (3.50%) Windows 8
11 2 (1.40%) Mac OS
11 2 (1.40%) Windows Vista
12 1 (0.70%) AIX
12 1 (0.70%) Linux
12 1 (0.70%) Windows Mobile
Processes & Methodologies
1 51 (35.66%) ITIL
2 31 (21.68%) Service Management
3 16 (11.19%) Problem-Solving
4 14 (9.79%) ITSM
5 9 (6.29%) Service Delivery
6 7 (4.90%) Problem Management
6 7 (4.90%) Stakeholder Management
7 6 (4.20%) Asset Management
7 6 (4.20%) Incident Management
8 5 (3.50%) Coaching
8 5 (3.50%) CRM
8 5 (3.50%) Migration
8 5 (3.50%) Mobile Device Management
8 5 (3.50%) Preventative Maintenance
8 5 (3.50%) Proactive Monitoring
8 5 (3.50%) Root Cause Analysis
8 5 (3.50%) Workflow
9 4 (2.80%) Proactive Management
9 4 (2.80%) Trend Analysis
10 3 (2.10%) ITIL V3
Programming Languages
1 4 (2.80%) SQL
Qualifications
1 16 (11.19%) Microsoft Certification
2 15 (10.49%) Degree
2 15 (10.49%) SC Cleared
2 15 (10.49%) Security Cleared
3 7 (4.90%) MCP
4 5 (3.50%) MCSE
5 4 (2.80%) ITIL Certification
6 3 (2.10%) Cisco Certification
6 3 (2.10%) MCSA
7 2 (1.40%) CCNA
7 2 (1.40%) CTC Cleared
7 2 (1.40%) ITIL Foundation Certificate
7 2 (1.40%) MCITP
8 1 (0.70%) A+ Certification
8 1 (0.70%) BPSS Clearance
Quality Assurance & Compliance
1 35 (24.48%) SLA
System Software
1 63 (44.06%) Active Directory
2 5 (3.50%) VMware Infrastructure
3 4 (2.80%) vSphere
4 2 (1.40%) BitLocker
4 2 (1.40%) Microsoft App-V
Systems Management
1 10 (6.99%) SCCM
2 5 (3.50%) Tivoli
3 4 (2.80%) Backup Exec
3 4 (2.80%) Cisco CUCM
3 4 (2.80%) Cisco UCCX
3 4 (2.80%) NetBackup
4 2 (1.40%) AirWatch
4 2 (1.40%) Microsoft Intune
Vendors
1 80 (55.94%) Microsoft
2 23 (16.08%) ServiceNow
3 12 (8.39%) Citrix
4 11 (7.69%) VMware
5 9 (6.29%) Apple
6 6 (4.20%) Ivanti
6 6 (4.20%) McAfee
7 5 (3.50%) Cisco
7 5 (3.50%) Remedy
8 4 (2.80%) Bloomberg
8 4 (2.80%) BMC
8 4 (2.80%) Juniper
9 3 (2.10%) Mitel
9 3 (2.10%) Oracle
10 2 (1.40%) HP
10 2 (1.40%) Unisys
11 1 (0.70%) Avaya
11 1 (0.70%) Dell
11 1 (0.70%) Lotus
11 1 (0.70%) Sophos