Period
to 13 November 2018

The median contractor rate for a Service Desk Analyst was £149 per day in advertised job vacancies in the South East during the 6 months to 13 November 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England > South East
6 months to
13 Nov 2018
Same period 2017 Same period 2016
Rank 248 201 183
Rank change year-on-year -47 -18 +41
Contract jobs requiring a Service Desk Analyst 136 182 201
As % of all contract IT jobs advertised in the South East 0.82% 1.09% 1.21%
As % of the Job Titles category 0.87% 1.15% 1.29%
Number of daily rates quoted 58 77 97
South East median daily rate £149 £140 £165
Median daily rate % change year-on-year +6.25% -15.15% +29.41%
10th Percentile £100 £105 £108
90th Percentile £236 £188 £249
England median daily rate £135 £138 £130
% change year-on-year -1.82% +5.77% -
Number of hourly rates quoted 35 54 67
South East median hourly rate £13.50 £14.00 £14.00
Median hourly rate % change year-on-year -3.57% - -
10th Percentile £9.78 £10.00 £10.28
90th Percentile £17.70 £18.00 £17.25
England median hourly rate £14.00 £13.50 £13.00
% change year-on-year +3.70% +3.85% -3.70%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15,703 15,838 15,632
% of contract IT jobs with a recognized job title 94.39% 94.62% 94.13%
Number of daily rates quoted 9,481 9,386 9,293
South East median daily rate £425 £415 £400
Median daily rate % change year-on-year +2.41% +3.75% +3.23%
10th Percentile £255 £238 £228
90th Percentile £585 £575 £550
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +3.03%
Number of hourly rates quoted 608 647 781
South East median hourly rate £20.50 £18.00 £19.00
Median hourly rate % change year-on-year +13.89% -5.26% +7.74%
10th Percentile £11.00 £10.75 £10.25
90th Percentile £51.00 £48.75 £48.75
England median hourly rate £18.50 £18.70 £18.00
% change year-on-year -1.06% +3.88% +0.11%

Service Desk Analyst
Job Vacancy Trend in the South East

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Desk Analyst in the South East

Service Desk Analyst
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the South East.

Contractor daily rate trend for Service Desk Analyst in the South East

Service Desk Analyst
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Service Desk Analyst in the South East over the 6 months to 13 November 2018.

Contractor daily rate histogram for Service Desk Analyst in the South East

Service Desk Analyst
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in the South East.

Contractor hourly rate trend for Service Desk Analyst in the South East

Service Desk Analyst
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Service Desk Analyst in the South East over the 6 months to 13 November 2018.

Contractor hourly rate histogram for Service Desk Analyst in the South East

Service Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the South East region over the 6 months to 13 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -23 57 £199 +37.07% 10
Buckinghamshire +22 34 £215 +51.67% 5
Hampshire -42 32 £130 -18.75% 1
Surrey -19 27 £110 -13.73% 4
Berkshire -22 13 £130 -7.14% 2
Kent +8 11 £160 +71.12% 1
Oxfordshire +5 10 £145 - 3
East Sussex - 5 - - 2
West Sussex -12 4 £181 +57.61% 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 13 November 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring Service Desk Analyst in the job title.

1 80 (58.82%) Windows
2 67 (49.26%) Microsoft
3 65 (47.79%) Active Directory
4 57 (41.91%) Microsoft Office
5 49 (36.03%) ITIL
6 31 (22.79%) Windows 7
6 31 (22.79%) Office 365
7 26 (19.12%) Service Management
8 24 (17.65%) MS Exchange
9 22 (16.18%) Windows Server
9 22 (16.18%) SLA
10 21 (15.44%) Windows 10
11 16 (11.76%) Citrix
11 16 (11.76%) Security Cleared
12 14 (10.29%) SC Cleared
12 14 (10.29%) SCCM
12 14 (10.29%) ITSM
13 13 (9.56%) LAN
13 13 (9.56%) Remedy
13 13 (9.56%) WAN
13 13 (9.56%) SQL
14 12 (8.82%) Cisco
14 12 (8.82%) Problem-Solving
14 12 (8.82%) ITIL V3
15 11 (8.09%) Windows Server 2008
15 11 (8.09%) Exchange Server 2007
16 10 (7.35%) Incident Management
16 10 (7.35%) Telecoms
16 10 (7.35%) Finance
16 10 (7.35%) HP

Service Desk Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (17.65%) MS Exchange
2 11 (8.09%) Exchange Server 2007
3 10 (7.35%) Exchange Server 2010
4 9 (6.62%) Exchange Server 2003
5 5 (3.68%) Exchange Server 2013
6 2 (1.47%) Skype for Business
7 1 (0.74%) IBM Notes
7 1 (0.74%) SharePoint
Applications
1 57 (41.91%) Microsoft Office
2 10 (7.35%) Microsoft Excel
3 5 (3.68%) Microsoft PowerPoint
4 4 (2.94%) MS Visio
5 2 (1.47%) InfoPath
Business Applications
1 2 (1.47%) Remedy ITSM
Cloud Services
1 31 (22.79%) Office 365
2 4 (2.94%) Microsoft Azure
3 3 (2.21%) Azure Active Directory
Communications & Networking
1 13 (9.56%) LAN
1 13 (9.56%) WAN
2 9 (6.62%) Internet
2 9 (6.62%) TCP/IP
3 7 (5.15%) Remote Desktop
4 5 (3.68%) DHCP
4 5 (3.68%) DNS
4 5 (3.68%) Skype
4 5 (3.68%) VPN
4 5 (3.68%) WebEx
5 4 (2.94%) Extranet
5 4 (2.94%) VoIP
5 4 (2.94%) Wireless
6 3 (2.21%) ADSL
6 3 (2.21%) Ethernet
6 3 (2.21%) Unified Communications
7 1 (0.74%) ATM
7 1 (0.74%) Firewall
7 1 (0.74%) FTP
7 1 (0.74%) Intranet
Database & Business Intelligence
1 10 (7.35%) SQL Server
2 9 (6.62%) SQL Server 2008
3 1 (0.74%) Oracle Reports
Development Applications
1 5 (3.68%) JIRA
General
1 10 (7.35%) Finance
1 10 (7.35%) Telecoms
2 8 (5.88%) Retail
3 5 (3.68%) Law
4 2 (1.47%) Advertising
4 2 (1.47%) Automotive
4 2 (1.47%) Legal
4 2 (1.47%) Pharmaceutical
5 1 (0.74%) Manufacturing
5 1 (0.74%) Publishing
Libraries, Frameworks & Software Standards
1 1 (0.74%) COM
Miscellaneous
1 10 (7.35%) Fat Client
1 10 (7.35%) Self-Motivation
1 10 (7.35%) Thin Client
2 9 (6.62%) Analytical Skills
3 8 (5.88%) Management Information System
4 6 (4.41%) iPhone
5 5 (3.68%) iPad
6 4 (2.94%) Device Driver
7 3 (2.21%) Computer Science
8 2 (1.47%) CMDB
8 2 (1.47%) Enterprise Software
8 2 (1.47%) Life Science
8 2 (1.47%) Smartphone
8 2 (1.47%) User Experience
9 1 (0.74%) Blackberry
Operating Systems
1 80 (58.82%) Windows
2 31 (22.79%) Windows 7
3 22 (16.18%) Windows Server
4 21 (15.44%) Windows 10
5 11 (8.09%) Windows Server 2008
6 7 (5.15%) Android
6 7 (5.15%) Windows XP
7 6 (4.41%) Windows Server 2012
8 5 (3.68%) Windows Phone
9 2 (1.47%) Windows 8
9 2 (1.47%) Windows Vista
10 1 (0.74%) AIX
10 1 (0.74%) Apple iOS
10 1 (0.74%) Linux
10 1 (0.74%) Mac OS X
Processes & Methodologies
1 49 (36.03%) ITIL
2 26 (19.12%) Service Management
3 14 (10.29%) ITSM
4 12 (8.82%) ITIL V3
4 12 (8.82%) Problem-Solving
5 10 (7.35%) Email Filtering
5 10 (7.35%) Incident Management
5 10 (7.35%) Kalman Filter
5 10 (7.35%) Mobile Device Management
5 10 (7.35%) Web Filtering
6 9 (6.62%) Continuous Improvement
7 7 (5.15%) Critical Thinking
8 6 (4.41%) Change Management
9 5 (3.68%) CRM
9 5 (3.68%) Problem Management
9 5 (3.68%) Ticket Management
10 4 (2.94%) Network Monitoring
10 4 (2.94%) Workflow
11 3 (2.21%) Asset Management
11 3 (2.21%) Time Management
Programming Languages
1 13 (9.56%) SQL
2 1 (0.74%) Java
Qualifications
1 16 (11.76%) Security Cleared
2 14 (10.29%) SC Cleared
3 8 (5.88%) DV Cleared
3 8 (5.88%) Microsoft Certification
4 5 (3.68%) Degree
4 5 (3.68%) ITIL Foundation Certificate
4 5 (3.68%) MCSA
5 4 (2.94%) CCNA
5 4 (2.94%) Cisco Certification
5 4 (2.94%) ITIL Certification
5 4 (2.94%) Network+ Certification
6 3 (2.21%) MCSE
7 2 (1.47%) DBS Check
7 2 (1.47%) MCDST
7 2 (1.47%) MCP
8 1 (0.74%) A+ Certification
8 1 (0.74%) HNC
8 1 (0.74%) MCITP
Quality Assurance & Compliance
1 22 (16.18%) SLA
2 3 (2.21%) QA
3 2 (1.47%) Sarbanes-Oxley
System Software
1 65 (47.79%) Active Directory
2 5 (3.68%) Terminal Server
3 3 (2.21%) Virtual Machines
4 2 (1.47%) VMware Infrastructure
4 2 (1.47%) XenApp
5 1 (0.74%) Hyper-V
5 1 (0.74%) vSphere
Systems Management
1 14 (10.29%) SCCM
2 6 (4.41%) AirWatch
3 5 (3.68%) WSUS
4 4 (2.94%) OVSD
5 2 (1.47%) Systems Management Server (SMS)
5 2 (1.47%) Tivoli
6 1 (0.74%) HP SiteScope
Vendors
1 67 (49.26%) Microsoft
2 16 (11.76%) Citrix
3 13 (9.56%) Remedy
4 12 (8.82%) Cisco
5 10 (7.35%) HP
6 8 (5.88%) ServiceNow
7 5 (3.68%) IPFX
7 5 (3.68%) Palo Alto
7 5 (3.68%) Sony
7 5 (3.68%) Symantec
8 4 (2.94%) Ivanti
8 4 (2.94%) McAfee
8 4 (2.94%) webMethods
9 3 (2.21%) Apple
9 3 (2.21%) BMC
10 2 (1.47%) Avaya
10 2 (1.47%) Google
10 2 (1.47%) SAP
10 2 (1.47%) SolarWinds
10 2 (1.47%) VMware