The median contractor rate for a Service Desk Analyst was £145 per day in advertised job vacancies in the South East during the 3 months to 22 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
22 Mar 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / South East
Rank 172 182 169
Rank change year-on-year +10 -13  
Contract jobs requiring a Service Desk Analyst 75 85 96
As % of all contract IT jobs advertised in the South East 0.97% 0.93% 0.99%
As % of the Job Titles category 1.04% 0.98% 1.05%
Number of daily rates quoted 17 29 32
Median daily rate £145 £150 £140
Median daily rate % change year-on-year -3.33% +7.14%  
90% offered a daily rate of more than £105 £123 £114
10% offered a daily rate of more than £390 £275 £209
UK excluding London median daily rate £130 £130 £125
% change year-on-year - +4.00%  
Number of hourly rates quoted 42 29 31
Median hourly rate £14.00 £14.00 £13.35
Median hourly rate % change year-on-year - +4.86%  
90% offered a hourly rate of more than £11.00 £11.90 £11.00
10% offered a hourly rate of more than £18.00 £18.00 £16.14
UK excluding London median hourly rate £12.50 £13.33 £12.50
% change year-on-year -6.22% +6.64%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
South East
Contract job vacancies with a job title containing a recognized job role 7239 8654 9158
As % of all contract IT job vacancies advertised in the South East 94.09% 94.90% 94.20%
Number of daily rates quoted 4089 5298 4876
Median daily rate £401 £388 £375
Median daily rate % change year-on-year +3.35% +3.33%  
90% offered a daily rate of more than £238 £225 £225
10% offered a daily rate of more than £550 £520 £525
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 376 378 441
Median hourly rate £17.50 £20.21 £18.50
Median hourly rate % change year-on-year -13.38% +9.21%  
90% offered a hourly rate of more than £11.50 £11.50 £11.75
10% offered a hourly rate of more than £43.00 £51.00 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.00
% change year-on-year -12.50% +17.64%  

Service Desk Analyst
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the South East

Service Desk Analyst
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the South East.

Contractor daily rate trend for Service Desk Analyst in the South East

Service Desk Analyst
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Service Desk Analyst in the South East over the 3 months to 22 March 2017.

Contractor daily rate histogram for Service Desk Analyst in the South East

Service Desk Analyst
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst in the South East.

Contractor hourly rate trend for Service Desk Analyst in the South East

Service Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 22 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +26 27 £225 -5.26% 2
Buckinghamshire -5 14 - - 2
Surrey +11 10 £130 -13.33% 3
Berkshire +28 9 £130 - 1
Oxfordshire -8 9 £145 +11.53%
West Sussex +1 4 £280 +7.69%
East Sussex +2 3 - -
Kent +8 1 £390 +50.00%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 22 March 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring Service Desk Analyst in the job title.

1 94 (56.29%) Windows
2 81 (48.50%) Active Directory
3 56 (33.53%) Microsoft
4 47 (28.14%) ITIL
5 43 (25.75%) MS Office
6 38 (22.75%) Windows 7
7 31 (18.56%) Service Management
8 24 (14.37%) Windows XP
9 23 (13.77%) Security Cleared
10 20 (11.98%) MS Excel
10 20 (11.98%) SLA
11 17 (10.18%) Analytical Skills
12 15 (8.98%) SC Cleared
13 13 (7.78%) Telecoms
13 13 (7.78%) Citrix
13 13 (7.78%) CRM
14 11 (6.59%) ITSM
15 10 (5.99%) ServiceNow
16 9 (5.39%) Cisco
16 9 (5.39%) Incident Management
17 8 (4.79%) Customer Requirements
18 7 (4.19%) Finance
18 7 (4.19%) Legal
18 7 (4.19%) Stakeholder Management
18 7 (4.19%) Remedy
19 6 (3.59%) Blackberry
19 6 (3.59%) Management Information System
19 6 (3.59%) WAN
19 6 (3.59%) MS Exchange
19 6 (3.59%) SQL

Service Desk Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (3.59%) MS Exchange
2 3 (1.80%) IBM Notes
3 2 (1.20%) Blackberry Enterprise Server
3 2 (1.20%) Exchange Server 2010
3 2 (1.20%) Skype for Business
4 1 (0.60%) Exchange Server 2007
Applications
1 43 (25.75%) MS Office
2 20 (11.98%) MS Excel
3 2 (1.20%) InfoPath
3 2 (1.20%) MS Visio
Business Applications
1 3 (1.80%) Remedy ITSM
2 1 (0.60%) assyst
Cloud Services
1 5 (2.99%) Office 365
Communications & Networking
1 6 (3.59%) WAN
2 5 (2.99%) LAN
2 5 (2.99%) Wireless
3 3 (1.80%) Internet
3 3 (1.80%) Remote Desktop
3 3 (1.80%) TCP/IP
3 3 (1.80%) VPN
4 2 (1.20%) ATM
4 2 (1.20%) Skype
5 1 (0.60%) BGP
5 1 (0.60%) DNS
5 1 (0.60%) Ethernet
5 1 (0.60%) Intranet
5 1 (0.60%) OSPF
5 1 (0.60%) SMTP
5 1 (0.60%) Wi-Fi
Database & Business Intelligence
1 2 (1.20%) Oracle BI EE
General
1 13 (7.78%) Telecoms
2 7 (4.19%) Finance
2 7 (4.19%) Legal
3 6 (3.59%) Retail
4 2 (1.20%) French Language
4 2 (1.20%) Italian Language
4 2 (1.20%) Law
4 2 (1.20%) Spanish Language
5 1 (0.60%) Games
5 1 (0.60%) Portuguese Language
Miscellaneous
1 17 (10.18%) Analytical Skills
2 6 (3.59%) Blackberry
2 6 (3.59%) Management Information System
3 4 (2.40%) iPhone
4 3 (1.80%) Driving Licence
4 3 (1.80%) iPad
5 2 (1.20%) CMDB
5 2 (1.20%) Data Centre
5 2 (1.20%) EPoS
5 2 (1.20%) Smartphone
5 2 (1.20%) Video Conferencing
6 1 (0.60%) Handset
6 1 (0.60%) iSeries
6 1 (0.60%) User Experience
Operating Systems
1 94 (56.29%) Windows
2 38 (22.75%) Windows 7
3 24 (14.37%) Windows XP
4 6 (3.59%) Windows Vista
5 5 (2.99%) Windows 8
6 3 (1.80%) Mac OS
6 3 (1.80%) Windows Server
7 2 (1.20%) Android
7 2 (1.20%) Linux
7 2 (1.20%) Windows Mobile
8 1 (0.60%) Apple iOS
8 1 (0.60%) Windows 10
8 1 (0.60%) Windows 2000
8 1 (0.60%) Windows NT
8 1 (0.60%) Windows Server 2008
Processes & Methodologies
1 47 (28.14%) ITIL
2 31 (18.56%) Service Management
3 13 (7.78%) CRM
4 11 (6.59%) ITSM
5 9 (5.39%) Incident Management
6 8 (4.79%) Customer Requirements
7 7 (4.19%) Stakeholder Management
8 5 (2.99%) ITIL V3
9 4 (2.40%) Root Cause Analysis
9 4 (2.40%) Software Deployment
9 4 (2.40%) Time Management
10 3 (1.80%) Service Delivery
11 2 (1.20%) Agile Software Development
11 2 (1.20%) Email Management
11 2 (1.20%) Knowledge Management
11 2 (1.20%) Line Management
11 2 (1.20%) Patch Management
11 2 (1.20%) Problem Management
11 2 (1.20%) Ticket Management
11 2 (1.20%) User Acceptance Testing
Programming Languages
1 6 (3.59%) SQL
2 1 (0.60%) C
Qualifications
1 23 (13.77%) Security Cleared
2 15 (8.98%) SC Cleared
3 5 (2.99%) ITIL Foundation Certificate
4 3 (1.80%) Microsoft Certification
5 2 (1.20%) BPSS Clearance
5 2 (1.20%) DV Cleared
5 2 (1.20%) ITIL Certification
5 2 (1.20%) MCITP
6 1 (0.60%) A+ Certification
6 1 (0.60%) CCNA
6 1 (0.60%) CCNP
6 1 (0.60%) Cisco Certification
6 1 (0.60%) Degree
6 1 (0.60%) JNCIA
Quality Assurance & Compliance
1 20 (11.98%) SLA
2 1 (0.60%) Disclosure Scotland
System Software
1 81 (48.50%) Active Directory
Systems Management
1 5 (2.99%) SCCM
2 3 (1.80%) OVSD
3 2 (1.20%) Netcool
3 2 (1.20%) Systems Management Server (SMS)
Vendors
1 56 (33.53%) Microsoft
2 13 (7.78%) Citrix
3 10 (5.99%) ServiceNow
4 9 (5.39%) Cisco
5 7 (4.19%) Remedy
6 5 (2.99%) HP
7 3 (1.80%) Apple
7 3 (1.80%) BMC
7 3 (1.80%) Lotus
8 2 (1.20%) Altiris
8 2 (1.20%) Dell
8 2 (1.20%) IBM
8 2 (1.20%) Oracle
9 1 (0.60%) BT
9 1 (0.60%) Ericsson
9 1 (0.60%) Google
9 1 (0.60%) Motorola
9 1 (0.60%) SAP
9 1 (0.60%) Sophos
9 1 (0.60%) Sun
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