Period
to 17 January 2019

The median contractor rate for a Service Desk Analyst was £158 per day in advertised job vacancies in the South East during the 6 months to 17 January 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England > South East
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 238 208 198
Rank change year-on-year -30 -10 +20
Contract jobs requiring a Service Desk Analyst 137 177 167
As % of all contract IT jobs advertised in the South East 0.86% 1.07% 1.08%
As % of the Job Titles category 0.91% 1.14% 1.15%
Number of daily rates quoted 63 80 80
South East median daily rate £158 £130 £164
Median daily rate % change year-on-year +21.15% -20.61% +21.30%
10th Percentile £105 £105 £108
90th Percentile £238 £176 £219
England median daily rate £144 £138 £135
% change year-on-year +4.55% +1.85% +3.85%
Number of hourly rates quoted 38 47 63
South East median hourly rate £13.50 £14.00 £14.00
Median hourly rate % change year-on-year -3.57% - -
10th Percentile £9.89 £10.00 £10.29
90th Percentile £17.53 £18.00 £18.00
England median hourly rate £14.00 £13.00 £12.50
% change year-on-year +7.69% +4.00% -7.41%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15,090 15,593 14,536
% of contract IT jobs with a recognized job title 94.31% 94.21% 93.79%
Number of daily rates quoted 9,057 9,346 8,603
South East median daily rate £433 £425 £400
Median daily rate % change year-on-year +1.88% +6.25% +2.56%
10th Percentile £250 £240 £225
90th Percentile £588 £575 £556
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +2.16%
Number of hourly rates quoted 582 572 737
South East median hourly rate £20.50 £18.00 £17.50
Median hourly rate % change year-on-year +13.89% +2.86% -7.89%
10th Percentile £11.00 £10.75 £10.30
90th Percentile £51.00 £48.75 £47.20
England median hourly rate £18.70 £18.50 £18.38
% change year-on-year +1.08% +0.68% +2.08%

Service Desk Analyst
Job Vacancy Trend in the South East

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Desk Analyst in the South East

Service Desk Analyst
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the South East.

Contractor daily rate trend for Service Desk Analyst in the South East

Service Desk Analyst
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Service Desk Analyst in the South East over the 6 months to 17 January 2019.

Contractor daily rate histogram for Service Desk Analyst in the South East

Service Desk Analyst
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in the South East.

Contractor hourly rate trend for Service Desk Analyst in the South East

Service Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the South East region over the 6 months to 17 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -5 61 £175 +20.69% 4
Buckinghamshire +25 41 £212 +49.09% 1
Hampshire -39 29 £135 -18.67% 5
Surrey -20 26 £125 +4.17% 4
Kent +16 10 £225 +136.84% 1
Oxfordshire +12 10 £125 -16.67% 1
Berkshire -6 10 £135 -10.00% 2
West Sussex -20 6 £179 +55.43% 2
East Sussex -6 5 £158 +75.00% 2
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 17 January 2019, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring Service Desk Analyst in the job title.

1 83 (60.58%) Windows
2 68 (49.64%) Microsoft
3 66 (48.18%) Active Directory
4 54 (39.42%) Microsoft Office
5 46 (33.58%) ITIL
6 34 (24.82%) Office 365
7 27 (19.71%) Service Management
8 26 (18.98%) Windows 7
9 25 (18.25%) Windows 10
9 25 (18.25%) SLA
10 21 (15.33%) Security Cleared
10 21 (15.33%) MS Exchange
11 20 (14.60%) Windows Server
12 16 (11.68%) SC Cleared
13 14 (10.22%) SQL
13 14 (10.22%) Problem-Solving
14 12 (8.76%) ITSM
14 12 (8.76%) Finance
14 12 (8.76%) Exchange Server 2007
14 12 (8.76%) Fat Client
14 12 (8.76%) Cisco
14 12 (8.76%) Thin Client
14 12 (8.76%) Windows Server 2008
15 11 (8.03%) ITIL V3
15 11 (8.03%) Citrix
15 11 (8.03%) SQL Server
15 11 (8.03%) LAN
15 11 (8.03%) WAN
16 10 (7.30%) Microsoft Excel
16 10 (7.30%) HP

Service Desk Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (15.33%) MS Exchange
2 12 (8.76%) Exchange Server 2007
3 10 (7.30%) Exchange Server 2003
4 6 (4.38%) Exchange Server 2010
5 3 (2.19%) Exchange Server 2013
6 2 (1.46%) SharePoint
7 1 (0.73%) IBM Notes
7 1 (0.73%) Skype for Business
Applications
1 54 (39.42%) Microsoft Office
2 10 (7.30%) Microsoft Excel
3 4 (2.92%) Microsoft PowerPoint
3 4 (2.92%) MS Visio
4 1 (0.73%) InfoPath
Business Applications
1 2 (1.46%) Remedy ITSM
Cloud Services
1 34 (24.82%) Office 365
2 5 (3.65%) Microsoft Azure
3 4 (2.92%) Azure Active Directory
Communications & Networking
1 11 (8.03%) LAN
1 11 (8.03%) WAN
2 8 (5.84%) Internet
3 7 (5.11%) TCP/IP
4 6 (4.38%) DHCP
4 6 (4.38%) DNS
5 5 (3.65%) Extranet
5 5 (3.65%) Remote Desktop
5 5 (3.65%) Wireless
6 4 (2.92%) Skype
6 4 (2.92%) VoIP
6 4 (2.92%) VPN
7 3 (2.19%) ADSL
7 3 (2.19%) Ethernet
7 3 (2.19%) Unified Communications
7 3 (2.19%) WebEx
8 2 (1.46%) Intranet
9 1 (0.73%) Cisco IOS
9 1 (0.73%) Firewall
9 1 (0.73%) FTP
Database & Business Intelligence
1 11 (8.03%) SQL Server
2 10 (7.30%) SQL Server 2008
3 1 (0.73%) Oracle Reports
Development Applications
1 6 (4.38%) JIRA
General
1 12 (8.76%) Finance
2 9 (6.57%) Retail
3 6 (4.38%) Law
4 3 (2.19%) Manufacturing
5 2 (1.46%) Aerospace
5 2 (1.46%) Automotive
5 2 (1.46%) Back Office
5 2 (1.46%) Pharmaceutical
5 2 (1.46%) Telecoms
6 1 (0.73%) Advertising
6 1 (0.73%) French Language
6 1 (0.73%) Legal
Libraries, Frameworks & Software Standards
1 1 (0.73%) COM
Miscellaneous
1 12 (8.76%) Fat Client
1 12 (8.76%) Thin Client
2 9 (6.57%) Self-Motivation
3 8 (5.84%) Analytical Skills
4 7 (5.11%) iPad
5 6 (4.38%) iPhone
6 5 (3.65%) Management Information System
7 3 (2.19%) Enterprise Software
7 3 (2.19%) Smartphone
8 2 (1.46%) Device Driver
8 2 (1.46%) Life Science
8 2 (1.46%) User Experience
9 1 (0.73%) Blackberry
9 1 (0.73%) CMDB
9 1 (0.73%) NHS
Operating Systems
1 83 (60.58%) Windows
2 26 (18.98%) Windows 7
3 25 (18.25%) Windows 10
4 20 (14.60%) Windows Server
5 12 (8.76%) Windows Server 2008
6 9 (6.57%) Android
7 7 (5.11%) Windows Server 2012
8 6 (4.38%) Windows Phone
8 6 (4.38%) Windows XP
9 2 (1.46%) Apple iOS
9 2 (1.46%) Mac OS X
9 2 (1.46%) Unix
9 2 (1.46%) Windows 8
9 2 (1.46%) Windows Vista
10 1 (0.73%) AIX
10 1 (0.73%) Linux
Processes & Methodologies
1 46 (33.58%) ITIL
2 27 (19.71%) Service Management
3 14 (10.22%) Problem-Solving
4 12 (8.76%) ITSM
5 11 (8.03%) ITIL V3
6 9 (6.57%) Email Filtering
6 9 (6.57%) Kalman Filter
6 9 (6.57%) Web Filtering
7 8 (5.84%) Incident Management
7 8 (5.84%) Mobile Device Management
8 7 (5.11%) Critical Thinking
9 6 (4.38%) CRM
10 5 (3.65%) Coaching
10 5 (3.65%) Service Delivery
10 5 (3.65%) Ticket Management
11 4 (2.92%) Network Monitoring
12 3 (2.19%) Process Improvement
12 3 (2.19%) Process Management
12 3 (2.19%) Root Cause Analysis
12 3 (2.19%) Time Management
Programming Languages
1 14 (10.22%) SQL
2 1 (0.73%) Java
Qualifications
1 21 (15.33%) Security Cleared
2 16 (11.68%) SC Cleared
3 6 (4.38%) DV Cleared
3 6 (4.38%) ITIL Foundation Certificate
3 6 (4.38%) Microsoft Certification
4 4 (2.92%) CCNA
4 4 (2.92%) Cisco Certification
4 4 (2.92%) Degree
4 4 (2.92%) ITIL Certification
4 4 (2.92%) MCP
4 4 (2.92%) Network+ Certification
5 3 (2.19%) MCSE
6 2 (1.46%) MCDST
6 2 (1.46%) MCITP
6 2 (1.46%) MCSA
7 1 (0.73%) A+ Certification
7 1 (0.73%) DBS Check
7 1 (0.73%) HNC
Quality Assurance & Compliance
1 25 (18.25%) SLA
2 3 (2.19%) Sarbanes-Oxley
System Software
1 66 (48.18%) Active Directory
2 6 (4.38%) Terminal Server
3 3 (2.19%) vSphere
4 2 (1.46%) VMware Infrastructure
4 2 (1.46%) XenApp
5 1 (0.73%) Hyper-V
Systems Management
1 8 (5.84%) SCCM
2 7 (5.11%) AirWatch
3 5 (3.65%) OVSD
4 4 (2.92%) Tivoli
5 2 (1.46%) Backup Exec
5 2 (1.46%) NetBackup
5 2 (1.46%) WSUS
6 1 (0.73%) HP SiteScope
6 1 (0.73%) Microsoft Intune
6 1 (0.73%) Systems Management Server (SMS)
Vendors
1 68 (49.64%) Microsoft
2 12 (8.76%) Cisco
3 11 (8.03%) Citrix
4 10 (7.30%) HP
4 10 (7.30%) Remedy
5 8 (5.84%) ServiceNow
6 6 (4.38%) IPFX
6 6 (4.38%) Palo Alto
6 6 (4.38%) Sony
6 6 (4.38%) Symantec
7 5 (3.65%) BMC
7 5 (3.65%) webMethods
8 4 (2.92%) Apple
8 4 (2.92%) VMware
9 3 (2.19%) SAP
10 2 (1.46%) Avaya
10 2 (1.46%) Ivanti
10 2 (1.46%) SolarWinds
10 2 (1.46%) Unisys
11 1 (0.73%) McAfee