Period
to 18 July 2018

The median contractor rate for a Technical Support was £334 per day in advertised job vacancies in the City of London during the 6 months to 18 July 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
Central London > City of London
6 months to
18 Jul 2018
Same period 2017 Same period 2016
Rank 241 210 228
Rank change year-on-year -31 +18 +51
Contract jobs requiring a Technical Support 15 23 11
As % of all contract IT jobs advertised in the City of London 0.21% 0.36% 0.16%
As % of the Job Titles category 0.22% 0.37% 0.17%
Number of daily rates quoted 12 10 8
City of London median daily rate £334 £285 £298
Median daily rate % change year-on-year +17.11% -4.20% -20.67%
10th Percentile £210 £113 £111
90th Percentile £498 £353 £391
Central London median daily rate £325 £293 £300
% change year-on-year +11.11% -2.50% -14.29%
Number of hourly rates quoted 3 3 0
City of London median hourly rate £18.70 £12.93 -
Median hourly rate % change year-on-year +44.62% - -
Central London median hourly rate £18.70 £12.93 -
% change year-on-year +44.62% - -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
City of London
Contract vacancies in the City of London with a recognized job title 6,716 6,174 6,528
% of contract IT jobs with a recognized job title 94.83% 95.85% 95.45%
Number of daily rates quoted 5,286 4,741 5,239
City of London median daily rate £500 £500 £475
Median daily rate % change year-on-year - +5.26% +5.56%
10th Percentile £313 £310 £300
90th Percentile £688 £675 £650
Central London median daily rate £500 £485 £451
% change year-on-year +3.09% +7.66% +0.11%
Number of hourly rates quoted 126 77 83
City of London median hourly rate £18.70 £17.77 £19.00
Median hourly rate % change year-on-year +5.23% -6.47% -2.19%
10th Percentile £12.63 £12.52 £11.30
90th Percentile £31.50 £30.07 £32.20
Central London median hourly rate £18.70 £17.50 £19.00
% change year-on-year +6.86% -7.89% -

Technical Support
Job Vacancy Trend in the City of London

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Technical Support in the City of London

Technical Support
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support in the City of London.

Contractor daily rate trend for Technical Support in the City of London

Technical Support
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Technical Support in the City of London over the 6 months to 18 July 2018.

Contractor daily rate histogram for Technical Support in the City of London

Technical Support
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support in the City of London.

Contractor hourly rate trend for Technical Support in the City of London

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 18 July 2018, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region featuring Technical Support in the job title.

1 8 (53.33%) Microsoft
2 5 (33.33%) Windows
2 5 (33.33%) Finance
2 5 (33.33%) Incident Management
3 4 (26.67%) Operations Management
3 4 (26.67%) Process Improvement
3 4 (26.67%) Mentoring
3 4 (26.67%) People Management
3 4 (26.67%) SLA
3 4 (26.67%) Cisco
4 3 (20.00%) VPN
4 3 (20.00%) MS Exchange
4 3 (20.00%) Active Directory
4 3 (20.00%) Citrix
4 3 (20.00%) VMware
4 3 (20.00%) Windows 10
4 3 (20.00%) Windows Server
4 3 (20.00%) Windows Server 2012
4 3 (20.00%) Degree
4 3 (20.00%) SCCM
4 3 (20.00%) VMware Infrastructure
4 3 (20.00%) PowerShell
4 3 (20.00%) Windows Server 2008
4 3 (20.00%) Windows 7
5 2 (13.33%) Mac OS
5 2 (13.33%) XenApp
5 2 (13.33%) XenDesktop
5 2 (13.33%) Investment Management
5 2 (13.33%) Application Packaging
5 2 (13.33%) Ivanti

Technical Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (20.00%) MS Exchange
2 2 (13.33%) Exchange Server 2010
3 1 (6.67%) Exchange Server 2013
3 1 (6.67%) SharePoint
3 1 (6.67%) SharePoint 2013
3 1 (6.67%) Skype for Business
Applications
1 2 (13.33%) Microsoft Excel
1 2 (13.33%) Microsoft Office
1 2 (13.33%) MS Visio
2 1 (6.67%) Spreadsheet
Business Applications
1 1 (6.67%) Workday HCM
Cloud Services
1 1 (6.67%) Office 365
Communications & Networking
1 3 (20.00%) VPN
2 2 (13.33%) NetScaler
2 2 (13.33%) WAN
2 2 (13.33%) WebEx
3 1 (6.67%) 4G
3 1 (6.67%) DNS
3 1 (6.67%) Firewall
3 1 (6.67%) Intranet
3 1 (6.67%) MPLS
3 1 (6.67%) Skype
Database & Business Intelligence
1 1 (6.67%) SQL Server
Development Applications
1 2 (13.33%) AdminStudio
General
1 5 (33.33%) Finance
2 1 (6.67%) Banking
2 1 (6.67%) Local Government
Libraries, Frameworks & Software Standards
1 2 (13.33%) XMPP
Miscellaneous
1 2 (13.33%) Data Centre
1 2 (13.33%) RSA SecurID
2 1 (6.67%) Analytical Skills
2 1 (6.67%) Handset
2 1 (6.67%) Management Information System
Operating Systems
1 5 (33.33%) Windows
2 3 (20.00%) Windows 10
2 3 (20.00%) Windows 7
2 3 (20.00%) Windows Server
2 3 (20.00%) Windows Server 2008
2 3 (20.00%) Windows Server 2012
3 2 (13.33%) Mac OS
4 1 (6.67%) Linux
4 1 (6.67%) Red Hat Enterprise Linux
Processes & Methodologies
1 5 (33.33%) Incident Management
2 4 (26.67%) Mentoring
2 4 (26.67%) Operations Management
2 4 (26.67%) People Management
2 4 (26.67%) Process Improvement
3 2 (13.33%) Application Packaging
3 2 (13.33%) Application Virtualisation
3 2 (13.33%) BCP
3 2 (13.33%) Investment Management
3 2 (13.33%) Root Cause Analysis
3 2 (13.33%) Stakeholder Management
4 1 (6.67%) Change Control
4 1 (6.67%) Change Management
4 1 (6.67%) ITIL
4 1 (6.67%) ITIL V3
4 1 (6.67%) Migration
4 1 (6.67%) Proactive Monitoring
4 1 (6.67%) Problem-Solving
4 1 (6.67%) Virtual Infrastructure
Programming Languages
1 3 (20.00%) PowerShell
2 2 (13.33%) VBScript
3 1 (6.67%) SQL
Qualifications
1 3 (20.00%) Degree
2 1 (6.67%) Master's Degree
2 1 (6.67%) MCP
2 1 (6.67%) Microsoft Certification
2 1 (6.67%) SC Cleared
2 1 (6.67%) Security Cleared
Quality Assurance & Compliance
1 4 (26.67%) SLA
System Software
1 3 (20.00%) Active Directory
1 3 (20.00%) VMware Infrastructure
2 2 (13.33%) Microsoft App-V
2 2 (13.33%) VMware ESXi
2 2 (13.33%) VMware Workstation
2 2 (13.33%) Xen
2 2 (13.33%) XenApp
2 2 (13.33%) XenDesktop
Systems Management
1 3 (20.00%) SCCM
2 2 (13.33%) AirWatch
3 1 (6.67%) Control-M
Vendors
1 8 (53.33%) Microsoft
2 4 (26.67%) Cisco
3 3 (20.00%) Citrix
3 3 (20.00%) VMware
4 2 (13.33%) Apple
4 2 (13.33%) Ivanti
5 1 (6.67%) BMC
5 1 (6.67%) HP
5 1 (6.67%) Intel
5 1 (6.67%) Juniper
5 1 (6.67%) Red Hat
5 1 (6.67%) Workday