Period
to 20 November 2017

The table below provides summary statistics for contract job vacancies advertised in the City of London with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
Central London > City of London
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 181 189 218
Rank change year-on-year +8 +29 +50
Contract jobs citing ServiceNow 65 59 54
As % of all contract IT jobs advertised in the City of London 0.92% 0.89% 0.59%
As % of the Vendors category 2.40% 2.10% 1.40%
Number of daily rates quoted 52 40 35
City of London median daily rate £423 £415 £408
Median daily rate % change year-on-year +1.81% +1.84% +18.12%
10th Percentile £187 £296 £221
90th Percentile £549 £538 £525
Central London median daily rate £450 £418 £425
% change year-on-year +7.78% -1.76% +30.77%
Number of hourly rates quoted 0 1 1
City of London median hourly rate - £100.00 £23.75
Median hourly rate % change year-on-year - +321.05% +30.62%
Central London median hourly rate - £100.00 £23.75
% change year-on-year - +321.05% +30.62%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in the City of London.

All Vendors
City of London
Contract vacancies with a requirement for knowledge or experience of vendor products and services 2703 2816 3849
As % of all contract IT jobs advertised in the City of London 38.13% 42.70% 42.10%
Number of daily rates quoted 2025 2112 2884
City of London median daily rate £488 £450 £435
Median daily rate % change year-on-year +8.33% +3.45% +2.35%
10th Percentile £275 £275 £251
90th Percentile £675 £638 £637
Central London median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% -
Number of hourly rates quoted 60 46 73
City of London median hourly rate £17.50 £19.00 £17.50
Median hourly rate % change year-on-year -7.89% +8.57% -2.04%
10th Percentile £11.25 £11.50 £11.19
90th Percentile £30.75 £55.00 £27.81
Central London median hourly rate £18.00 £18.73 £17.50
% change year-on-year -3.87% +7.00% -1.49%

ServiceNow
Job Vacancy Trend in the City of London

Job postings citing ServiceNow as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for ServiceNow in the City of London

ServiceNow
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceNow in the City of London.

Contractor daily rate trend for ServiceNow in the City of London

ServiceNow
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing ServiceNow in the City of London over the 6 months to 20 November 2017.

Contractor daily rate histogram for ServiceNow in the City of London

ServiceNow
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceNow in the City of London.

Contractor hourly rate trend for ServiceNow in the City of London

For the 6 months to 20 November 2017, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for ServiceNow.

1 37 (56.92%) ITIL
2 26 (40.00%) Finance
3 19 (29.23%) Service Management
3 19 (29.23%) Windows
4 18 (27.69%) ITSM
5 13 (20.00%) Agile Software Development
6 11 (16.92%) Windows Server
6 11 (16.92%) JavaScript
6 11 (16.92%) SQL
7 10 (15.38%) Active Directory
7 10 (15.38%) Change Management
8 9 (13.85%) Legal
8 9 (13.85%) Banking
8 9 (13.85%) Configuration Management
8 9 (13.85%) HTML
8 9 (13.85%) Incident Management
9 8 (12.31%) Problem Management
9 8 (12.31%) Microsoft Office
9 8 (12.31%) CSS
9 8 (12.31%) SOAP
9 8 (12.31%) Web Services
9 8 (12.31%) ITIL Certification
9 8 (12.31%) VMware
10 7 (10.77%) Microsoft
10 7 (10.77%) Microsoft Excel
10 7 (10.77%) ITIL V3
10 7 (10.77%) PowerShell
11 6 (9.23%) VMware Infrastructure
11 6 (9.23%) SaaS
11 6 (9.23%) Release Management

ServiceNow
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (9.23%) SharePoint
2 5 (7.69%) MS Exchange
3 3 (4.62%) Blackberry Enterprise Server
4 2 (3.08%) Skype for Business
4 2 (3.08%) WebLogic
5 1 (1.54%) CMS
5 1 (1.54%) Confluence
5 1 (1.54%) OpenStack
Applications
1 8 (12.31%) Microsoft Office
2 7 (10.77%) Microsoft Excel
3 4 (6.15%) Microsoft Project
4 3 (4.62%) Microsoft PowerPoint
Business Applications
1 1 (1.54%) Markit EDM
Cloud Services
1 6 (9.23%) SaaS
2 5 (7.69%) Microsoft Azure
3 4 (6.15%) Amazon AWS
4 3 (4.62%) Office 365
5 2 (3.08%) npm
5 2 (3.08%) Serverless
6 1 (1.54%) Cortana Intelligence Suite
Communications & Networking
1 5 (7.69%) LAN
1 5 (7.69%) WAN
2 4 (6.15%) SAN
3 2 (3.08%) 4G
3 2 (3.08%) Broadband
3 2 (3.08%) DHCP
3 2 (3.08%) DNS
3 2 (3.08%) Ethernet
3 2 (3.08%) NAS
3 2 (3.08%) Skype
3 2 (3.08%) SMTP
3 2 (3.08%) TCP/IP
3 2 (3.08%) Unified Communications
3 2 (3.08%) VPLS
3 2 (3.08%) VSAN
3 2 (3.08%) Wi-Fi
3 2 (3.08%) Wireless
4 1 (1.54%) DMZ
4 1 (1.54%) Internet
Database & Business Intelligence
1 2 (3.08%) MongoDB
1 2 (3.08%) NoSQL
Development Applications
1 4 (6.15%) JIRA
2 2 (3.08%) Babel
2 2 (3.08%) Bitbucket
2 2 (3.08%) Git (software)
2 2 (3.08%) Jenkins
2 2 (3.08%) TeamCity
2 2 (3.08%) webpack
General
1 26 (40.00%) Finance
2 9 (13.85%) Banking
2 9 (13.85%) Legal
3 6 (9.23%) Law
4 5 (7.69%) Telecoms
5 3 (4.62%) Financial Institution
5 3 (4.62%) Investment Banking
6 1 (1.54%) Advertising
Job Titles
1 27 (41.54%) Analyst
2 13 (20.00%) Developer
2 13 (20.00%) Service Analyst
3 10 (15.38%) Administrator
4 9 (13.85%) IT Analyst
5 8 (12.31%) ServiceNow Developer
5 8 (12.31%) Support Analyst
6 7 (10.77%) Service Desk Analyst
7 5 (7.69%) Process Analyst
8 4 (6.15%) Financial Analyst
9 3 (4.62%) 1st/2nd Line Service Desk Analyst
9 3 (4.62%) 2nd Line Service Desk Analyst
9 3 (4.62%) Business IT Analyst
9 3 (4.62%) Business Process Analyst
9 3 (4.62%) Desktop Analyst
9 3 (4.62%) Desktop Support
9 3 (4.62%) Desktop Support Analyst
9 3 (4.62%) IT Support
9 3 (4.62%) IT Support Analyst
9 3 (4.62%) Server Analyst
Libraries, Frameworks & Software Standards
1 9 (13.85%) HTML
2 8 (12.31%) CSS
2 8 (12.31%) SOAP
2 8 (12.31%) Web Services
3 6 (9.23%) REST
3 6 (9.23%) XML
4 5 (7.69%) Ajax
5 3 (4.62%) AngularJS
5 3 (4.62%) JSON
5 3 (4.62%) XHTML
5 3 (4.62%) XML Schema
5 3 (4.62%) XSL
6 2 (3.08%) .NET
6 2 (3.08%) CSS3
6 2 (3.08%) Ext JS
6 2 (3.08%) LESS
6 2 (3.08%) Middleware
6 2 (3.08%) React
6 2 (3.08%) Sass
6 2 (3.08%) Semantic UI
Miscellaneous
1 6 (9.23%) CMDB
2 5 (7.69%) BYOD
2 5 (7.69%) Data Structures
2 5 (7.69%) Enterprise Software
2 5 (7.69%) User Experience
3 4 (6.15%) Data Centre
4 2 (3.08%) Analytical Skills
4 2 (3.08%) EMC VNX
4 2 (3.08%) Management Information System
5 1 (1.54%) Hedge funds
5 1 (1.54%) iPad
5 1 (1.54%) Taxonomies
Operating Systems
1 19 (29.23%) Windows
2 11 (16.92%) Windows Server
3 6 (9.23%) Linux
3 6 (9.23%) Unix
4 2 (3.08%) AIX
4 2 (3.08%) CentOS
4 2 (3.08%) Red Hat Enterprise Linux
4 2 (3.08%) Solaris
4 2 (3.08%) Windows Server 2003
4 2 (3.08%) Windows Server 2012
5 1 (1.54%) Windows 10
Processes & Methodologies
1 37 (56.92%) ITIL
2 19 (29.23%) Service Management
3 18 (27.69%) ITSM
4 13 (20.00%) Agile Software Development
5 10 (15.38%) Change Management
6 9 (13.85%) Configuration Management
6 9 (13.85%) Incident Management
7 8 (12.31%) Problem Management
8 7 (10.77%) ITIL V3
9 6 (9.23%) Asset Management
9 6 (9.23%) Release Management
9 6 (9.23%) Scrum
9 6 (9.23%) Workflow
10 5 (7.69%) Document Management
10 5 (7.69%) Process Improvement
10 5 (7.69%) Stakeholder Management
11 4 (6.15%) PRINCE2
11 4 (6.15%) SDLC
11 4 (6.15%) Six Sigma
12 3 (4.62%) Project Management
Programming Languages
1 11 (16.92%) JavaScript
1 11 (16.92%) SQL
2 7 (10.77%) PowerShell
3 6 (9.23%) C#
3 6 (9.23%) Python
4 4 (6.15%) Korn
4 4 (6.15%) Perl
5 2 (3.08%) Bash Shell
5 2 (3.08%) ES6
5 2 (3.08%) Java
5 2 (3.08%) PHP
Qualifications
1 8 (12.31%) ITIL Certification
2 4 (6.15%) Security Cleared
3 3 (4.62%) SC Cleared
4 1 (1.54%) Degree
4 1 (1.54%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 4 (6.15%) QA
2 3 (4.62%) PMO
3 2 (3.08%) COBIT
3 2 (3.08%) SLA
System Software
1 10 (15.38%) Active Directory
2 6 (9.23%) VMware Infrastructure
3 2 (3.08%) Hyper-V
3 2 (3.08%) KVM
3 2 (3.08%) RHEV
3 2 (3.08%) Virtual Desktop
3 2 (3.08%) VMware ESXi
4 1 (1.54%) vSphere
Systems Management
1 3 (4.62%) vCenter Server
2 2 (3.08%) Ansible
2 2 (3.08%) BMC PATROL
2 2 (3.08%) IBM BigFix
2 2 (3.08%) Opscode Chef
2 2 (3.08%) Puppet
2 2 (3.08%) Salt
2 2 (3.08%) TADDM
2 2 (3.08%) Tivoli Storage Manager
3 1 (1.54%) SCCM
3 1 (1.54%) SCOM
Vendors
1 8 (12.31%) VMware
2 7 (10.77%) Microsoft
3 4 (6.15%) EMC
3 4 (6.15%) Salesforce.com
4 3 (4.62%) AppDynamics
4 3 (4.62%) Splunk
5 2 (3.08%) 3PAR
5 2 (3.08%) BMC
5 2 (3.08%) Charles River
5 2 (3.08%) Cisco
5 2 (3.08%) HP
5 2 (3.08%) IBM
5 2 (3.08%) NetApp
5 2 (3.08%) SAP
6 1 (1.54%) Citrix
6 1 (1.54%) CommVault
6 1 (1.54%) Dell
6 1 (1.54%) Snow