Period
to 27 July 2021

The table below provides summary statistics for contract job vacancies advertised in the City of London with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 27 July 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
Central London > City of London
6 months to
27 Jul 2021
Same period 2020 Same period 2019
Rank 132 98 154
Rank change year-on-year -34 +56 +46
Contract jobs citing ServiceNow 39 39 88
As % of all contract jobs advertised in the City of London 1.14% 1.62% 1.33%
As % of the Vendors category 3.32% 4.26% 3.47%
Number of daily rates quoted 25 26 69
10th Percentile £252 £206 £203
25th Percentile £411 £336 £438
Median daily rate (50th Percentile) £500 £500 £485
Median % change year-on-year - +3.09% +14.79%
75th Percentile £625 £575 £575
90th Percentile £650 £593 £658
Central London median daily rate £450 £500 £525
% change year-on-year -10.00% -4.76% +5.00%
Number of hourly rates quoted 2 1 2
10th Percentile £25.98 " £20.29
25th Percentile £26.31 £25.50 £20.73
Median hourly rate £27.25 £26.00 £21.47
Median % change year-on-year +4.81% +21.13% -0.16%
75th Percentile £27.81 £26.50 £22.20
90th Percentile £27.93 " £22.64
Central London median hourly rate £27.25 £26.00 £20.75
% change year-on-year +4.81% +25.30% -3.49%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in the City of London.

All Vendors
City of London
Contract vacancies with a requirement for knowledge or experience of vendor products and services 1,176 916 2,537
As % of all contract IT jobs advertised in the City of London 34.49% 38.12% 38.24%
Number of daily rates quoted 810 639 1,948
10th Percentile £362 £298 £283
25th Percentile £433 £409 £413
Median daily rate (50th Percentile) £538 £488 £500
Median % change year-on-year +10.26% -2.50% +2.56%
75th Percentile £628 £575 £588
90th Percentile £713 £658 £650
Central London median daily rate £528 £488 £500
% change year-on-year +8.21% -2.50% +2.56%
Number of hourly rates quoted 20 17 54
10th Percentile £8.00 £12.42 £11.25
25th Percentile £12.16 £12.50 £12.76
Median hourly rate £14.63 £18.70 £20.25
Median % change year-on-year -21.79% -7.65% +4.52%
75th Percentile £24.11 £27.16 £22.89
90th Percentile £27.33 £45.32 £44.80
Central London median hourly rate £15.00 £20.00 £20.00
% change year-on-year -25.00% - +1.27%

ServiceNow
Job Vacancy Trend in the City of London

Job postings citing ServiceNow as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for ServiceNow in the City of London

ServiceNow
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing ServiceNow in the City of London.

Daily rate trend for ServiceNow in the City of London

ServiceNow
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ServiceNow in the City of London over the 6 months to 27 July 2021.

Daily rate histogram for ServiceNow in the City of London

ServiceNow
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing ServiceNow in the City of London.

Hourly rate trend for ServiceNow in the City of London

For the 6 months to 27 July 2021, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for ServiceNow.

1 12 (30.77%) ITIL
2 11 (28.21%) Migration
3 10 (25.64%) Agile Software Development
3 10 (25.64%) Active Directory
4 9 (23.08%) Azure
5 8 (20.51%) ITSM
5 8 (20.51%) Finance
5 8 (20.51%) Incident Management
6 7 (17.95%) Project Management
6 7 (17.95%) CMDB
7 6 (15.38%) SCCM
7 6 (15.38%) Analytics
7 6 (15.38%) Change Management
7 6 (15.38%) Windows
7 6 (15.38%) Banking
7 6 (15.38%) Risk Management
7 6 (15.38%) VMware
8 5 (12.82%) DevOps
8 5 (12.82%) AWS
8 5 (12.82%) Data Migration
8 5 (12.82%) VMware Infrastructure
8 5 (12.82%) Social Skills
9 4 (10.26%) PowerShell
9 4 (10.26%) PaaS
9 4 (10.26%) Information Security Governance
9 4 (10.26%) Microsoft 365
9 4 (10.26%) IaaS
9 4 (10.26%) Public Cloud
9 4 (10.26%) Nexpose
9 4 (10.26%) Windows 10

ServiceNow
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (10.26%) CMS
2 2 (5.13%) SharePoint
3 1 (2.56%) Confluence
3 1 (2.56%) IIS
Applications
1 2 (5.13%) Microsoft Office
2 1 (2.56%) Microsoft Excel
2 1 (2.56%) Microsoft Project
2 1 (2.56%) MS Visio
Business Applications
1 3 (7.69%) Cloudability
2 1 (2.56%) Remedy ITSM
Cloud Services
1 9 (23.08%) Azure
2 5 (12.82%) AWS
3 4 (10.26%) IaaS
3 4 (10.26%) Microsoft 365
3 4 (10.26%) PaaS
4 3 (7.69%) GCP
5 2 (5.13%) SaaS
6 1 (2.56%) GitHub
6 1 (2.56%) iPaaS
6 1 (2.56%) Power Platform
6 1 (2.56%) Snowflake
Communications & Networking
1 2 (5.13%) DNS
2 1 (2.56%) DHCP
2 1 (2.56%) Firewall
2 1 (2.56%) FTP
2 1 (2.56%) HTTP
2 1 (2.56%) Kerberos
2 1 (2.56%) SMTP
2 1 (2.56%) TCP/IP
Database & Business Intelligence
1 1 (2.56%) Data Warehouse
1 1 (2.56%) Microsoft Analysis Services
1 1 (2.56%) MongoDB
1 1 (2.56%) MySQL
1 1 (2.56%) Oracle Database
1 1 (2.56%) Oracle Database 11g
1 1 (2.56%) Oracle Database 12c
1 1 (2.56%) PostgreSQL
1 1 (2.56%) Power BI
1 1 (2.56%) SQL Server
1 1 (2.56%) SQL Server 2008
1 1 (2.56%) SQL Server 2012
1 1 (2.56%) SQL Server 2014
1 1 (2.56%) SQL Server 2016
1 1 (2.56%) SQL Server 2017
1 1 (2.56%) SQL Server 2019
1 1 (2.56%) SQL Server Analysis Services
Development Applications
1 4 (10.26%) JIRA
2 1 (2.56%) Serena SBM
2 1 (2.56%) Subversion
2 1 (2.56%) TeamCity
General
1 8 (20.51%) Finance
2 6 (15.38%) Banking
3 5 (12.82%) Social Skills
4 3 (7.69%) Billing
4 3 (7.69%) Financial Institution
4 3 (7.69%) Legal
5 2 (5.13%) Organisational Skills
6 1 (2.56%) Analytical Skills
6 1 (2.56%) International Banking
6 1 (2.56%) Investment Banking
6 1 (2.56%) Law
6 1 (2.56%) Manufacturing
6 1 (2.56%) Presentation Skills
6 1 (2.56%) Public Sector
6 1 (2.56%) Retail
Job Titles
1 10 (25.64%) Analyst
2 7 (17.95%) Developer
2 7 (17.95%) ServiceNow Developer
3 6 (15.38%) IT Analyst
4 4 (10.26%) Architect
4 4 (10.26%) Banking Analyst
4 4 (10.26%) Consultant
5 3 (7.69%) Senior Consultant
6 2 (5.13%) 2nd Line Support
6 2 (5.13%) Delivery Manager
6 2 (5.13%) Desktop Support
6 2 (5.13%) Incident Analyst
6 2 (5.13%) Infrastructure Manager
6 2 (5.13%) Infrastructure Project Manager
6 2 (5.13%) IT Infrastructure Manager
6 2 (5.13%) IT Infrastructure Project Manager
6 2 (5.13%) IT Manager
6 2 (5.13%) IT Project Manager
6 2 (5.13%) Project Manager
6 2 (5.13%) Solutions Architect
Libraries, Frameworks & Software Standards
1 4 (10.26%) Ajax
1 4 (10.26%) Web Services
2 2 (5.13%) LDAP
3 1 (2.56%) .NET
3 1 (2.56%) AngularJS
3 1 (2.56%) CSS
3 1 (2.56%) HTML
3 1 (2.56%) YAML
Miscellaneous
1 7 (17.95%) CMDB
2 4 (10.26%) Public Cloud
3 3 (7.69%) Hedge funds
4 2 (5.13%) User Experience
5 1 (2.56%) Blog
5 1 (2.56%) BYOD
5 1 (2.56%) Cloud Native
5 1 (2.56%) Management Information System
5 1 (2.56%) Microsoft Licensing
5 1 (2.56%) Mobile App
5 1 (2.56%) Replication
5 1 (2.56%) Virtual Team
Operating Systems
1 6 (15.38%) Windows
2 4 (10.26%) Windows 10
3 3 (7.69%) Windows 7
4 1 (2.56%) Linux
Processes & Methodologies
1 12 (30.77%) ITIL
2 11 (28.21%) Migration
3 10 (25.64%) Agile Software Development
4 8 (20.51%) Incident Management
4 8 (20.51%) ITSM
5 7 (17.95%) Project Management
6 6 (15.38%) Analytics
6 6 (15.38%) Change Management
6 6 (15.38%) Risk Management
7 5 (12.82%) Data Migration
7 5 (12.82%) DevOps
8 4 (10.26%) Asset Management
8 4 (10.26%) Information Security
8 4 (10.26%) Information Security Governance
8 4 (10.26%) Knowledge Management
8 4 (10.26%) Problem Management
8 4 (10.26%) Problem-Solving
8 4 (10.26%) Regtech
8 4 (10.26%) Stakeholder Management
9 3 (7.69%) FinOps
Programming Languages
1 4 (10.26%) PowerShell
1 4 (10.26%) Python
2 3 (7.69%) Bash Shell
3 2 (5.13%) SQL
4 1 (2.56%) C#
4 1 (2.56%) Java
4 1 (2.56%) JavaScript
4 1 (2.56%) Perl
4 1 (2.56%) R
4 1 (2.56%) Ruby
4 1 (2.56%) VBA
Qualifications
1 2 (5.13%) Degree
2 1 (2.56%) ITIL Certification
2 1 (2.56%) ITIL Foundation Certificate
2 1 (2.56%) SC Cleared
2 1 (2.56%) Security Cleared
Quality Assurance & Compliance
1 4 (10.26%) COBIT
1 4 (10.26%) ISO/IEC 27001
1 4 (10.26%) NIST
1 4 (10.26%) SLA
2 3 (7.69%) GDPR
System Software
1 10 (25.64%) Active Directory
2 5 (12.82%) VMware Infrastructure
3 1 (2.56%) Oracle RAC
3 1 (2.56%) Virtual Desktop
3 1 (2.56%) VMware ESXi
Systems Management
1 6 (15.38%) SCCM
2 4 (10.26%) Nexpose
3 3 (7.69%) Kubernetes
4 1 (2.56%) Control-M
4 1 (2.56%) Data Guard
4 1 (2.56%) EMC NetWorker
4 1 (2.56%) Enterprise Manager Cloud Control
4 1 (2.56%) Microsoft Intune
4 1 (2.56%) QRadar
4 1 (2.56%) Terraform
4 1 (2.56%) Tivoli
4 1 (2.56%) Tivoli Storage Manager
Vendors
1 6 (15.38%) VMware
2 4 (10.26%) CrowdStrike
2 4 (10.26%) Microsoft
3 2 (5.13%) Apple
3 2 (5.13%) Cisco
3 2 (5.13%) Google
3 2 (5.13%) Remedy
4 1 (2.56%) Bloomberg
4 1 (2.56%) BMC
4 1 (2.56%) Citrix
4 1 (2.56%) EMC
4 1 (2.56%) HP
4 1 (2.56%) IBM
4 1 (2.56%) Oracle
4 1 (2.56%) Qualys
4 1 (2.56%) Salesforce.com
4 1 (2.56%) Serena
4 1 (2.56%) Splunk
4 1 (2.56%) Sun
4 1 (2.56%) Sybase