Period
to

The table below provides summary statistics for contract job vacancies advertised in the City of London with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 23 May 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
Central London > City of London
6 months to
23 May 2022
Same period 2021 Same period 2020
Rank 105 128 126
Rank change year-on-year +23 -2 +44
Contract jobs citing ServiceNow 86 22 33
As % of all contract jobs advertised in the City of London 2.07% 0.77% 1.04%
As % of the Vendors category 5.55% 2.22% 2.88%
Number of daily rates quoted 69 10 21
10th Percentile £244 £170 £250
25th Percentile £335 £237 £263
Median daily rate (50th Percentile) £500 £475 £500
Median % change year-on-year +5.26% -5.00% +3.09%
75th Percentile £615 £620 £519
90th Percentile £676 £650 £538
Central London median daily rate £500 £394 £500
% change year-on-year +26.98% -21.25% -4.76%
Number of hourly rates quoted 0 3 1
10th Percentile - - -
25th Percentile - £25.75 £25.50
Median hourly rate - £26.50 £26.00
Median % change year-on-year - +1.92% +30.00%
75th Percentile - £27.63 £26.50
90th Percentile - £27.85 -
Central London median hourly rate - £26.50 £26.00
% change year-on-year - +1.92% +36.84%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in the City of London.

All Vendors
City of London
Contract vacancies with a requirement for knowledge or experience of vendor products and services 1,549 993 1,144
As % of all contract IT jobs advertised in the City of London 37.35% 34.93% 36.09%
Number of daily rates quoted 1,177 660 798
10th Percentile £313 £338 £241
25th Percentile £463 £419 £380
Median daily rate (50th Percentile) £550 £525 £475
Median % change year-on-year +4.76% +10.53% -5.00%
75th Percentile £663 £602 £575
90th Percentile £738 £700 £650
Central London median daily rate £550 £525 £475
% change year-on-year +4.76% +10.53% -5.00%
Number of hourly rates quoted 23 17 23
10th Percentile £13.88 £8.00 £12.42
25th Percentile £16.13 £11.50 £12.46
Median hourly rate £26.34 £14.00 £16.95
Median % change year-on-year +88.14% -17.40% -16.30%
75th Percentile £44.63 £25.18 £26.83
90th Percentile £60.35 £27.55 £41.64
Central London median hourly rate £26.42 £14.36 £18.70
% change year-on-year +84.02% -23.22% -6.50%

ServiceNow
Job Vacancy Trend in the City of London

Job postings citing ServiceNow as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for ServiceNow in the City of London

ServiceNow
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing ServiceNow in the City of London.

Daily rate trend for ServiceNow in the City of London

ServiceNow
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ServiceNow in the City of London over the 6 months to 23 May 2022.

Daily rate histogram for ServiceNow in the City of London

ServiceNow
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing ServiceNow in the City of London.

Hourly rate trend for ServiceNow in the City of London

For the 6 months to 23 May 2022, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for ServiceNow.

1 27 (31.40%) ITIL
1 27 (31.40%) Microsoft
2 26 (30.23%) Social Skills
3 25 (29.07%) Active Directory
4 23 (26.74%) Service Management
5 21 (24.42%) Problem-Solving
6 20 (23.26%) Finance
7 19 (22.09%) ITSM
8 18 (20.93%) Windows
9 17 (19.77%) Banking
10 16 (18.60%) SCCM
11 15 (17.44%) Agile
11 15 (17.44%) Project Management
12 14 (16.28%) CMDB
13 13 (15.12%) Microsoft 365
14 12 (13.95%) Asset Management
14 12 (13.95%) Migration
15 11 (12.79%) Android
15 11 (12.79%) DevOps
15 11 (12.79%) Windows 10
16 10 (11.63%) Decision-Making
16 10 (11.63%) Incident Management
16 10 (11.63%) Service Delivery
16 10 (11.63%) Change Management
17 9 (10.47%) Scrum
17 9 (10.47%) SharePoint
17 9 (10.47%) Cisco
17 9 (10.47%) Analytical Skills
18 8 (9.30%) Microsoft Office
18 8 (9.30%) Risk Management

ServiceNow
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (10.47%) SharePoint
2 4 (4.65%) Confluence
3 3 (3.49%) Exchange Server 2010
3 3 (3.49%) MS Exchange
3 3 (3.49%) Skype for Business
4 1 (1.16%) Apache
Applications
1 8 (9.30%) Microsoft Office
2 3 (3.49%) Microsoft Excel
2 3 (3.49%) Microsoft PowerPoint
2 3 (3.49%) Microsoft Project
2 3 (3.49%) MS Visio
Business Applications
1 2 (2.33%) CA PPM
2 1 (1.16%) Dynamics AX
2 1 (1.16%) Dynamics CRM
2 1 (1.16%) SAP S/4HANA
Cloud Services
1 13 (15.12%) Microsoft 365
2 8 (9.30%) Azure
3 4 (4.65%) GitHub
3 4 (4.65%) Google Data Studio
3 4 (4.65%) Google Workspace
4 3 (3.49%) AWS
4 3 (3.49%) Azure Active Directory
4 3 (3.49%) Slack
5 1 (1.16%) Amazon EKS
5 1 (1.16%) AWS Lambda
5 1 (1.16%) Azure Monitor
5 1 (1.16%) Azure Storage
5 1 (1.16%) Cloud Computing
5 1 (1.16%) GCP
5 1 (1.16%) Mimecast
5 1 (1.16%) Nutanix
5 1 (1.16%) OpenShift
5 1 (1.16%) Serverless
5 1 (1.16%) SuccessFactors
Communications & Networking
1 7 (8.14%) DNS
2 6 (6.98%) TCP/IP
3 5 (5.81%) DHCP
4 3 (3.49%) VoIP
5 2 (2.33%) iSCSI
6 1 (1.16%) Cisco ISE
6 1 (1.16%) DWDM
6 1 (1.16%) Fibre Channel
6 1 (1.16%) Firewall
6 1 (1.16%) Kerberos
6 1 (1.16%) LAN
6 1 (1.16%) Network Security
6 1 (1.16%) Softphone
6 1 (1.16%) Unified Communications
6 1 (1.16%) WAN
Database & Business Intelligence
1 1 (1.16%) Cognos Impromptu
1 1 (1.16%) MS Access
1 1 (1.16%) SQL Server
Development Applications
1 6 (6.98%) JIRA
2 2 (2.33%) Jenkins
3 1 (1.16%) Git (software)
3 1 (1.16%) Selenium
3 1 (1.16%) Serena SBM
3 1 (1.16%) Subversion
3 1 (1.16%) TeamCity
General
1 26 (30.23%) Social Skills
2 20 (23.26%) Finance
3 17 (19.77%) Banking
4 9 (10.47%) Analytical Skills
5 7 (8.14%) Presentation Skills
6 4 (4.65%) Financial Institution
6 4 (4.65%) French Language
6 4 (4.65%) Investment Banking
7 3 (3.49%) Front Office
7 3 (3.49%) Law
7 3 (3.49%) Public Sector
8 2 (2.33%) Influencing Skills
8 2 (2.33%) International Banking
8 2 (2.33%) Telecoms
9 1 (1.16%) Documentation Skills
9 1 (1.16%) Legal
9 1 (1.16%) Pharmaceutical
9 1 (1.16%) Publishing
9 1 (1.16%) Retail
Job Titles
1 21 (24.42%) Analyst
2 12 (13.95%) Developer
3 8 (9.30%) Business Analyst
3 8 (9.30%) ServiceNow Developer
3 8 (9.30%) Support Analyst
4 7 (8.14%) IT Support
5 6 (6.98%) Programme Manager
6 5 (5.81%) 2nd Line Support
6 5 (5.81%) 2nd Line Support Analyst
6 5 (5.81%) Architect
6 5 (5.81%) Service Manager
7 4 (4.65%) 1st/2nd Line Support
7 4 (4.65%) 1st/2nd Line Support Analyst
7 4 (4.65%) Administrator
7 4 (4.65%) Consultant
7 4 (4.65%) IT Analyst
7 4 (4.65%) ITIL Business Analyst
7 4 (4.65%) Service Desk Specialist
7 4 (4.65%) Support Engineer
7 4 (4.65%) Transition Manager
Libraries, Frameworks & Software Standards
1 6 (6.98%) Web Services
2 5 (5.81%) HTML
3 4 (4.65%) AngularJS
4 3 (3.49%) Ajax
4 3 (3.49%) XML
5 2 (2.33%) CSS
5 2 (2.33%) Node.js
5 2 (2.33%) Twitter Bootstrap
6 1 (1.16%) DOM
6 1 (1.16%) JSON
6 1 (1.16%) LDAP
6 1 (1.16%) REST
6 1 (1.16%) SailPoint
Miscellaneous
1 14 (16.28%) CMDB
2 6 (6.98%) Data Centre
3 5 (5.81%) Replication
4 4 (4.65%) Enterprise Software
4 4 (4.65%) iPad
4 4 (4.65%) iPhone
5 3 (3.49%) Blackberry
5 3 (3.49%) BYOD
5 3 (3.49%) PKI
6 2 (2.33%) Enterprise Storage
6 2 (2.33%) Management Information System
6 2 (2.33%) Private Cloud
6 2 (2.33%) Self-Motivation
6 2 (2.33%) Virtual Team
7 1 (1.16%) Clustering
7 1 (1.16%) EPoS
7 1 (1.16%) Linux Command Line
7 1 (1.16%) Public Cloud
7 1 (1.16%) Smartphone
7 1 (1.16%) Video Conferencing
Operating Systems
1 18 (20.93%) Windows
2 11 (12.79%) Android
2 11 (12.79%) Windows 10
3 7 (8.14%) Windows Server
4 6 (6.98%) Apple iOS
5 4 (4.65%) Linux
5 4 (4.65%) Red Hat Enterprise Linux
6 3 (3.49%) Mac OS
6 3 (3.49%) Oracle Linux
6 3 (3.49%) Windows 7
6 3 (3.49%) Windows Server 2019
7 2 (2.33%) Solaris
7 2 (2.33%) Windows Server 2016
8 1 (1.16%) CentOS
8 1 (1.16%) Mac OS X
8 1 (1.16%) SUSE
8 1 (1.16%) Ubuntu
8 1 (1.16%) Unix
8 1 (1.16%) VMS
Processes & Methodologies
1 27 (31.40%) ITIL
2 23 (26.74%) Service Management
3 21 (24.42%) Problem-Solving
4 19 (22.09%) ITSM
5 15 (17.44%) Agile
5 15 (17.44%) Project Management
6 12 (13.95%) Asset Management
6 12 (13.95%) Migration
7 11 (12.79%) DevOps
8 10 (11.63%) Change Management
8 10 (11.63%) Decision-Making
8 10 (11.63%) Incident Management
8 10 (11.63%) Service Delivery
9 9 (10.47%) Scrum
10 8 (9.30%) Risk Management
11 7 (8.14%) CI/CD
11 7 (8.14%) Workflow
12 6 (6.98%) GAP Analysis
12 6 (6.98%) Project Delivery
12 6 (6.98%) Stakeholder Management
Programming Languages
1 7 (8.14%) JavaScript
2 5 (5.81%) PowerShell
3 3 (3.49%) Bash
4 2 (2.33%) Perl
4 2 (2.33%) Python
4 2 (2.33%) SQL
5 1 (1.16%) C#
5 1 (1.16%) Java
5 1 (1.16%) Shell Script
Qualifications
1 7 (8.14%) Security Cleared
2 6 (6.98%) Degree
3 5 (5.81%) SC Cleared
4 4 (4.65%) Computer Science Degree
5 1 (1.16%) BPSS Clearance
5 1 (1.16%) CCIE
5 1 (1.16%) Cisco Certification
5 1 (1.16%) CTC Cleared
5 1 (1.16%) DV Cleared
5 1 (1.16%) ITIL Certification
5 1 (1.16%) MCP
5 1 (1.16%) MCSE
5 1 (1.16%) Microsoft Certification
5 1 (1.16%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (6.98%) ISO/IEC 27001
2 5 (5.81%) COBIT
2 5 (5.81%) NIST
3 4 (4.65%) SLA
4 1 (1.16%) Data Quality
4 1 (1.16%) GDPR
4 1 (1.16%) GRC
4 1 (1.16%) ISO/IEC 20000
4 1 (1.16%) QA
4 1 (1.16%) Sarbanes-Oxley
System Software
1 25 (29.07%) Active Directory
2 7 (8.14%) VMware Infrastructure
3 3 (3.49%) Microsoft App-V
3 3 (3.49%) NFS
4 2 (2.33%) Docker
4 2 (2.33%) Hyper-V
4 2 (2.33%) vSphere
5 1 (1.16%) Veritas File System
5 1 (1.16%) Veritas Volume Manager
5 1 (1.16%) VMware ESXi
5 1 (1.16%) VMware NSX
Systems Management
1 16 (18.60%) SCCM
2 7 (8.14%) Terraform
3 6 (6.98%) Microsoft Intune
4 4 (4.65%) Jamf Pro
5 3 (3.49%) Active Directory Federation Services
5 3 (3.49%) Nexpose
5 3 (3.49%) Single Sign-On
6 2 (2.33%) Ansible
6 2 (2.33%) Kubernetes
6 2 (2.33%) Red Hat Satellite
7 1 (1.16%) Control-M
7 1 (1.16%) Failover Clustering
7 1 (1.16%) Icinga
7 1 (1.16%) Opscode Chef
7 1 (1.16%) Puppet
7 1 (1.16%) QRadar
7 1 (1.16%) RSA Archer
7 1 (1.16%) Tivoli
7 1 (1.16%) vRealize
7 1 (1.16%) vRealize Orchestrator
Vendors
1 27 (31.40%) Microsoft
2 9 (10.47%) Cisco
3 7 (8.14%) VMware
4 6 (6.98%) IBM
5 5 (5.81%) Citrix
6 4 (4.65%) Apple
6 4 (4.65%) CrowdStrike
6 4 (4.65%) Google
6 4 (4.65%) Red Hat
7 3 (3.49%) Altiris
7 3 (3.49%) Bloomberg
7 3 (3.49%) HP
7 3 (3.49%) Ivanti
7 3 (3.49%) Oracle
7 3 (3.49%) Reuters
8 2 (2.33%) BMC
8 2 (2.33%) CA
8 2 (2.33%) NetApp
8 2 (2.33%) Snow
8 2 (2.33%) Zerto