Period
to 28 October 2021

The table below provides summary statistics for contract job vacancies advertised in the City of London with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 28 October 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
Central London > City of London
6 months to
28 Oct 2021
Same period 2020 Same period 2019
Rank 125 94 162
Rank change year-on-year -31 +68 +36
Contract jobs citing ServiceNow 58 25 75
As % of all contract jobs advertised in the City of London 1.48% 1.39% 1.26%
As % of the Vendors category 4.50% 3.80% 3.21%
Number of daily rates quoted 44 15 53
10th Percentile £185 £320 £231
25th Percentile £298 £475 £400
Median daily rate (50th Percentile) £488 £550 £485
Median % change year-on-year -11.36% +13.40% +14.12%
75th Percentile £595 £583 £603
90th Percentile £646 £620 £850
Central London median daily rate £475 £550 £525
% change year-on-year -13.64% +4.76% +4.48%
Number of hourly rates quoted 2 0 4
10th Percentile £14.50 " £21.08
25th Percentile £16.75 " £21.19
Median hourly rate £20.50 - £22.72
75th Percentile £24.25 " £24.63
90th Percentile £26.50 " £26.20
Central London median hourly rate £20.50 - £22.93

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in the City of London.

All Vendors
City of London
Contract vacancies with a requirement for knowledge or experience of vendor products and services 1,289 658 2,340
As % of all contract IT jobs advertised in the City of London 32.95% 36.60% 39.21%
Number of daily rates quoted 962 478 1,844
10th Percentile £350 £299 £283
25th Percentile £433 £413 £405
Median daily rate (50th Percentile) £540 £500 £500
Median % change year-on-year +8.00% - +0.25%
75th Percentile £638 £588 £588
90th Percentile £725 £663 £650
Central London median daily rate £530 £500 £500
% change year-on-year +6.00% - +1.01%
Number of hourly rates quoted 15 8 48
10th Percentile £10.00 £12.75 £11.60
25th Percentile £13.88 £14.44 £12.76
Median hourly rate £15.00 £19.00 £20.50
Median % change year-on-year -21.05% -7.32% +9.63%
75th Percentile £23.38 £22.13 £23.56
90th Percentile £27.10 £22.65 £45.41
Central London median hourly rate £16.75 £18.00 £20.92
% change year-on-year -6.94% -13.94% +11.84%

ServiceNow
Job Vacancy Trend in the City of London

Job postings citing ServiceNow as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for ServiceNow in the City of London

ServiceNow
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing ServiceNow in the City of London.

Daily rate trend for ServiceNow in the City of London

ServiceNow
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ServiceNow in the City of London over the 6 months to 28 October 2021.

Daily rate histogram for ServiceNow in the City of London

ServiceNow
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing ServiceNow in the City of London.

Hourly rate trend for ServiceNow in the City of London

ServiceNow
Hourly Rate Histogram in the City of London

Hourly rate distribution of jobs citing ServiceNow in the City of London over the 6 months to 28 October 2021.

Hourly rate histogram for ServiceNow in the City of London

For the 6 months to 28 October 2021, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for ServiceNow.

1 19 (32.76%) ITIL
1 19 (32.76%) Windows
2 16 (27.59%) Active Directory
3 15 (25.86%) Microsoft
3 15 (25.86%) ITSM
4 13 (22.41%) Windows 10
5 12 (20.69%) Finance
5 12 (20.69%) Migration
6 11 (18.97%) Agile Software Development
6 11 (18.97%) SLA
6 11 (18.97%) Incident Management
6 11 (18.97%) Azure
6 11 (18.97%) Windows 7
6 11 (18.97%) Problem-Solving
7 10 (17.24%) SCCM
7 10 (17.24%) CMDB
7 10 (17.24%) Microsoft 365
7 10 (17.24%) Service Management
8 9 (15.52%) VMware
8 9 (15.52%) Banking
8 9 (15.52%) Cisco
8 9 (15.52%) Microsoft Office
8 9 (15.52%) DevOps
8 9 (15.52%) Social Skills
9 7 (12.07%) Apple
9 7 (12.07%) Change Management
10 6 (10.34%) Service Delivery
10 6 (10.34%) Legal
10 6 (10.34%) Workflow
10 6 (10.34%) Risk Management

ServiceNow
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.90%) CMS
2 3 (5.17%) SharePoint
3 2 (3.45%) Confluence
3 2 (3.45%) IIS
4 1 (1.72%) MS Exchange
4 1 (1.72%) Office Communications Server
4 1 (1.72%) SAS
Applications
1 9 (15.52%) Microsoft Office
2 5 (8.62%) Microsoft Excel
3 2 (3.45%) MS Visio
4 1 (1.72%) Microsoft PowerPoint
4 1 (1.72%) Spreadsheet
Business Applications
1 1 (1.72%) Cloudability
1 1 (1.72%) Remedy ITSM
Cloud Services
1 11 (18.97%) Azure
2 10 (17.24%) Microsoft 365
3 4 (6.90%) IaaS
3 4 (6.90%) PaaS
4 3 (5.17%) Mimecast
4 3 (5.17%) Power Platform
5 2 (3.45%) AWS
5 2 (3.45%) GCP
5 2 (3.45%) GitHub
5 2 (3.45%) SaaS
6 1 (1.72%) iPaaS
6 1 (1.72%) OneDrive
6 1 (1.72%) PowerApps
Communications & Networking
1 4 (6.90%) DNS
1 4 (6.90%) VPN
2 3 (5.17%) Wireless
3 2 (3.45%) DHCP
3 2 (3.45%) Firewall
3 2 (3.45%) Kerberos
3 2 (3.45%) TCP/IP
4 1 (1.72%) Cisco IOS
4 1 (1.72%) FTP
4 1 (1.72%) HTTP
4 1 (1.72%) Remote Desktop
4 1 (1.72%) Skype
4 1 (1.72%) SMTP
Database & Business Intelligence
1 3 (5.17%) Power BI
2 2 (3.45%) SQL Server
3 1 (1.72%) Data Mining
3 1 (1.72%) Data Warehouse
3 1 (1.72%) Oracle Database
3 1 (1.72%) Tableau
Development Applications
1 4 (6.90%) JIRA
2 2 (3.45%) Subversion
2 2 (3.45%) TeamCity
3 1 (1.72%) Artifactory
3 1 (1.72%) IBM UrbanCode
3 1 (1.72%) Jenkins
3 1 (1.72%) Serena SBM
3 1 (1.72%) VisualSVN
General
1 12 (20.69%) Finance
2 9 (15.52%) Banking
2 9 (15.52%) Social Skills
3 6 (10.34%) Analytical Skills
3 6 (10.34%) Legal
4 4 (6.90%) Financial Institution
5 3 (5.17%) International Banking
6 2 (3.45%) Billing
6 2 (3.45%) Law
6 2 (3.45%) Organisational Skills
6 2 (3.45%) Retail
6 2 (3.45%) Telecoms
7 1 (1.72%) Investment Banking
7 1 (1.72%) Manufacturing
7 1 (1.72%) Presentation Skills
7 1 (1.72%) Public Sector
Job Titles
1 18 (31.03%) Analyst
2 8 (13.79%) Developer
2 8 (13.79%) ServiceNow Developer
3 7 (12.07%) Architect
3 7 (12.07%) Service Analyst
3 7 (12.07%) Service Desk Analyst
4 6 (10.34%) IT Analyst
5 4 (6.90%) Delivery Manager
5 4 (6.90%) Solutions Architect
6 3 (5.17%) Banking Analyst
6 3 (5.17%) Consultant
6 3 (5.17%) Service Delivery Manager
6 3 (5.17%) Service Manager
7 2 (3.45%) 2nd Line Support
7 2 (3.45%) Desktop Engineer
7 2 (3.45%) Infrastructure Manager
7 2 (3.45%) Infrastructure Project Manager
7 2 (3.45%) IT Manager
7 2 (3.45%) IT Project Manager
7 2 (3.45%) ITIL Manager
Libraries, Frameworks & Software Standards
1 5 (8.62%) Web Services
2 4 (6.90%) Ajax
3 2 (3.45%) ARM Templates
3 2 (3.45%) LDAP
4 1 (1.72%) .NET
4 1 (1.72%) AngularJS
4 1 (1.72%) CSS
4 1 (1.72%) HTML
4 1 (1.72%) REST
4 1 (1.72%) XMPP
4 1 (1.72%) YAML
Miscellaneous
1 10 (17.24%) CMDB
2 4 (6.90%) Data Centre
2 4 (6.90%) Hedge funds
3 3 (5.17%) Analytical Mindset
3 3 (5.17%) BYOD
3 3 (5.17%) Public Cloud
3 3 (5.17%) User Experience
4 2 (3.45%) Management Information System
5 1 (1.72%) Blackberry
5 1 (1.72%) Cloud Native
5 1 (1.72%) Clustering
5 1 (1.72%) Data Structures
5 1 (1.72%) EPoS
5 1 (1.72%) Greenfield Project
5 1 (1.72%) HoloLens
5 1 (1.72%) Legacy Systems
5 1 (1.72%) Microsoft Licensing
5 1 (1.72%) Smartphone
5 1 (1.72%) Virtual Team
Operating Systems
1 19 (32.76%) Windows
2 13 (22.41%) Windows 10
3 11 (18.97%) Windows 7
4 3 (5.17%) Linux
4 3 (5.17%) Windows Server
5 2 (3.45%) Android
5 2 (3.45%) Red Hat Enterprise Linux
6 1 (1.72%) Apple iOS
6 1 (1.72%) HPUX
6 1 (1.72%) Solaris
6 1 (1.72%) Unix
6 1 (1.72%) Windows Server 2008
6 1 (1.72%) Windows Server 2012
6 1 (1.72%) Windows Server 2016
6 1 (1.72%) Windows Server 2019
Processes & Methodologies
1 19 (32.76%) ITIL
2 15 (25.86%) ITSM
3 12 (20.69%) Migration
4 11 (18.97%) Agile Software Development
4 11 (18.97%) Incident Management
4 11 (18.97%) Problem-Solving
5 10 (17.24%) Service Management
6 9 (15.52%) DevOps
7 7 (12.07%) Change Management
8 6 (10.34%) Analytics
8 6 (10.34%) Configuration Management
8 6 (10.34%) Data Protection
8 6 (10.34%) Problem Management
8 6 (10.34%) Risk Management
8 6 (10.34%) Service Delivery
8 6 (10.34%) Workflow
9 5 (8.62%) Asset Management
9 5 (8.62%) Information Security
9 5 (8.62%) Project Management
10 4 (6.90%) Stakeholder Management
Programming Languages
1 5 (8.62%) Python
2 4 (6.90%) PowerShell
3 3 (5.17%) SQL
4 2 (3.45%) Bash Shell
4 2 (3.45%) R
5 1 (1.72%) Groovy
5 1 (1.72%) Java
5 1 (1.72%) JavaScript
5 1 (1.72%) VBA
Qualifications
1 4 (6.90%) Degree
2 2 (3.45%) ITIL Certification
2 2 (3.45%) ITIL Foundation Certificate
2 2 (3.45%) Security Cleared
3 1 (1.72%) Master's Degree
3 1 (1.72%) MCSE
3 1 (1.72%) Microsoft Certification
3 1 (1.72%) SC Cleared
3 1 (1.72%) TOGAF Certification
Quality Assurance & Compliance
1 11 (18.97%) SLA
2 5 (8.62%) GDPR
3 3 (5.17%) COBIT
3 3 (5.17%) ISO/IEC 27001
3 3 (5.17%) NIST
System Software
1 16 (27.59%) Active Directory
2 5 (8.62%) VMware Infrastructure
3 2 (3.45%) Virtual Desktop
4 1 (1.72%) Docker
4 1 (1.72%) Virtual Servers
4 1 (1.72%) VMware ESXi
Systems Management
1 10 (17.24%) SCCM
2 6 (10.34%) Microsoft Intune
3 3 (5.17%) Kubernetes
3 3 (5.17%) Nexpose
4 2 (3.45%) Control-M
4 2 (3.45%) Terraform
5 1 (1.72%) AirWatch
5 1 (1.72%) Ansible
5 1 (1.72%) EMC NetWorker
5 1 (1.72%) Icinga
5 1 (1.72%) Netcool
5 1 (1.72%) Norton AntiVirus
5 1 (1.72%) Opscode Chef
5 1 (1.72%) Puppet
5 1 (1.72%) QRadar
5 1 (1.72%) Red Hat Satellite
5 1 (1.72%) Symantec Enterprise Vault
5 1 (1.72%) Tivoli
5 1 (1.72%) Tivoli Storage Manager
5 1 (1.72%) vCenter Server
Vendors
1 15 (25.86%) Microsoft
2 9 (15.52%) Cisco
2 9 (15.52%) VMware
3 7 (12.07%) Apple
4 6 (10.34%) Citrix
5 4 (6.90%) Oracle
6 3 (5.17%) CrowdStrike
6 3 (5.17%) HP
7 2 (3.45%) Dell
7 2 (3.45%) Google
7 2 (3.45%) Red Hat
7 2 (3.45%) Salesforce.com
7 2 (3.45%) Symantec
8 1 (1.72%) Infoblox
8 1 (1.72%) Ivanti
8 1 (1.72%) MobileIron
8 1 (1.72%) Qualys
8 1 (1.72%) RedGate
8 1 (1.72%) SolarWinds
8 1 (1.72%) Splunk