Period
to 18 April 2019

The table below provides summary statistics for contract job vacancies advertised in the City of London with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 18 April 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
Central London > City of London
6 months to
18 Apr 2019
Same period 2018 Same period 2017
Rank 177 192 179
Rank change year-on-year +15 -13 +6
Contract jobs citing ServiceNow 67 64 48
As % of all contract IT jobs advertised in the City of London 0.99% 0.91% 0.78%
As % of the Vendors category 2.54% 2.39% 1.89%
Number of daily rates quoted 48 35 38
City of London median daily rate £475 £375 £381
Median daily rate % change year-on-year +26.67% -1.64% -19.74%
10th Percentile £173 £169 £123
90th Percentile £575 £575 £558
Central London median daily rate £550 £475 £413
% change year-on-year +15.79% +15.15% -13.16%
Number of hourly rates quoted 3 9 0
City of London median hourly rate £26.50 £21.50 -
Median hourly rate % change year-on-year +23.26% - -
Central London median hourly rate £23.25 £21.50 -
% change year-on-year +8.14% - -

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in the City of London.

All Vendors
City of London
Contract vacancies with a requirement for knowledge or experience of vendor products and services 2,634 2,674 2,537
As % of all contract IT jobs advertised in the City of London 38.95% 38.12% 41.12%
Number of daily rates quoted 1,957 2,013 1,856
City of London median daily rate £500 £480 £450
Median daily rate % change year-on-year +4.17% +6.67% -
10th Percentile £263 £280 £288
90th Percentile £660 £675 £638
Central London median daily rate £500 £475 £450
% change year-on-year +5.26% +5.56% +2.27%
Number of hourly rates quoted 48 66 36
City of London median hourly rate £20.25 £19.63 £16.58
Median hourly rate % change year-on-year +3.18% +18.40% -26.33%
10th Percentile £12.14 £11.25 £12.63
90th Percentile £37.50 £31.00 £39.38
Central London median hourly rate £20.00 £20.61 £16.00
% change year-on-year -2.97% +28.83% -25.98%

ServiceNow
Job Vacancy Trend in the City of London

Job postings citing ServiceNow as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for ServiceNow in the City of London

ServiceNow
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceNow in the City of London.

Contractor daily rate trend for ServiceNow in the City of London

ServiceNow
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing ServiceNow in the City of London over the 6 months to 18 April 2019.

Contractor daily rate histogram for ServiceNow in the City of London

ServiceNow
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceNow in the City of London.

Contractor hourly rate trend for ServiceNow in the City of London

ServiceNow
Contract Job Locations in the City of London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the City of London region over the 6 months to 18 April 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 1 - -
ServiceNow
Central London

For the 6 months to 18 April 2019, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for ServiceNow.

1 29 (43.28%) ITIL
2 28 (41.79%) ITSM
3 26 (38.81%) Finance
4 22 (32.84%) CMDB
5 16 (23.88%) Service Management
5 16 (23.88%) Agile Software Development
6 13 (19.40%) Microsoft
7 12 (17.91%) Windows
7 12 (17.91%) Incident Management
8 11 (16.42%) Asset Management
9 10 (14.93%) SQL
9 10 (14.93%) Active Directory
9 10 (14.93%) Configuration Management
10 9 (13.43%) SLA
10 9 (13.43%) Banking
11 8 (11.94%) Change Management
11 8 (11.94%) Web Services
11 8 (11.94%) PowerShell
12 7 (10.45%) Microsoft Azure
12 7 (10.45%) Windows 7
12 7 (10.45%) Problem Management
12 7 (10.45%) User Experience
12 7 (10.45%) HTML
12 7 (10.45%) Microsoft Excel
12 7 (10.45%) ITIL Certification
12 7 (10.45%) VPN
12 7 (10.45%) SDLC
13 6 (8.96%) Cisco
13 6 (8.96%) JavaScript
13 6 (8.96%) SOAP

ServiceNow
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.97%) MS Exchange
2 3 (4.48%) Elasticsearch
3 2 (2.99%) Exchange Server 2013
3 2 (2.99%) SharePoint
4 1 (1.49%) Confluence
Applications
1 7 (10.45%) Microsoft Excel
2 5 (7.46%) Microsoft PowerPoint
3 4 (5.97%) Microsoft Office
Business Applications
1 1 (1.49%) Remedy ITSM
Cloud Services
1 7 (10.45%) Microsoft Azure
2 5 (7.46%) Office 365
3 4 (5.97%) Amazon AWS
4 2 (2.99%) Azure Active Directory
4 2 (2.99%) Datadog
5 1 (1.49%) Amazon CloudWatch
5 1 (1.49%) Amazon EC2
5 1 (1.49%) Amazon S3
5 1 (1.49%) G Suite
5 1 (1.49%) IaaS
5 1 (1.49%) Mimecast
5 1 (1.49%) Slack
Communications & Networking
1 7 (10.45%) VPN
2 4 (5.97%) PuTTY
2 4 (5.97%) Skype
2 4 (5.97%) Wireshark
3 3 (4.48%) DNS
3 3 (4.48%) WAN
4 2 (2.99%) Firewall
4 2 (2.99%) LAN
4 2 (2.99%) TCP/IP
4 2 (2.99%) VoIP
5 1 (1.49%) Cisco ASA
5 1 (1.49%) Converged Networks
5 1 (1.49%) Ethernet
5 1 (1.49%) Internet
5 1 (1.49%) Junos
5 1 (1.49%) MPLS
5 1 (1.49%) Remote Desktop
5 1 (1.49%) SMTP
5 1 (1.49%) SSL
5 1 (1.49%) Wireless
Database & Business Intelligence
1 2 (2.99%) Apache Cassandra
1 2 (2.99%) InfluxDB
1 2 (2.99%) MS Access
1 2 (2.99%) Redis
2 1 (1.49%) Big Data
2 1 (1.49%) Hadoop
2 1 (1.49%) KDB
2 1 (1.49%) MySQL
2 1 (1.49%) Oracle Database
2 1 (1.49%) Oracle Database 10g
2 1 (1.49%) Oracle Database 11g
2 1 (1.49%) Oracle Database 12c
2 1 (1.49%) Oracle Exadata
2 1 (1.49%) Oracle Reports
2 1 (1.49%) PostgreSQL
2 1 (1.49%) RDBMS
2 1 (1.49%) Relational Database
2 1 (1.49%) SQL Server
2 1 (1.49%) SQL Server Reporting Services
Development Applications
1 5 (7.46%) JIRA
2 3 (4.48%) Git (software)
3 2 (2.99%) Visual Studio Team System
4 1 (1.49%) CircleCI
4 1 (1.49%) GitLab
4 1 (1.49%) Jenkins
General
1 26 (38.81%) Finance
2 9 (13.43%) Banking
3 4 (5.97%) Billing
3 4 (5.97%) Investment Banking
4 2 (2.99%) Financial Institution
5 1 (1.49%) Advertising
5 1 (1.49%) Front Office
5 1 (1.49%) International Banking
5 1 (1.49%) Law
5 1 (1.49%) Legal
5 1 (1.49%) Retail
5 1 (1.49%) Telecoms
Job Titles
1 16 (23.88%) Analyst
2 14 (20.90%) Developer
3 12 (17.91%) ServiceNow Developer
4 6 (8.96%) Administrator
4 6 (8.96%) Consultant
4 6 (8.96%) Implementation Specialist
5 5 (7.46%) IT Analyst
5 5 (7.46%) ServiceNow Consultant
6 4 (5.97%) Architect
6 4 (5.97%) Systems Analyst
7 3 (4.48%) Customer Engineer
7 3 (4.48%) Deskside Engineer
7 3 (4.48%) Service Analyst
7 3 (4.48%) Support Analyst
7 3 (4.48%) Support Engineer
8 2 (2.99%) Configuration Manager
8 2 (2.99%) DevOps Engineer
8 2 (2.99%) Excel Analyst
8 2 (2.99%) Kubernetes Engineer
8 2 (2.99%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 8 (11.94%) Web Services
2 7 (10.45%) HTML
3 6 (8.96%) SOAP
4 4 (5.97%) REST
5 3 (4.48%) Ajax
5 3 (4.48%) Elastic Stack
5 3 (4.48%) Node.js
6 2 (2.99%) AngularJS
6 2 (2.99%) CSS
6 2 (2.99%) GraphQL
6 2 (2.99%) gRPC
6 2 (2.99%) Kafka
6 2 (2.99%) Memcached
6 2 (2.99%) React Native
6 2 (2.99%) Swagger
6 2 (2.99%) XHTML
6 2 (2.99%) XML
7 1 (1.49%) .NET
7 1 (1.49%) Hibernate
7 1 (1.49%) Spring
Miscellaneous
1 22 (32.84%) CMDB
2 7 (10.45%) User Experience
3 2 (2.99%) Management Information System
3 2 (2.99%) Mobile App
3 2 (2.99%) Wiki
4 1 (1.49%) Analytical Skills
4 1 (1.49%) BYOD
4 1 (1.49%) Derivative
4 1 (1.49%) e-Learning
4 1 (1.49%) Enterprise Software
4 1 (1.49%) Fintech
4 1 (1.49%) Fixed Income
4 1 (1.49%) PDA
4 1 (1.49%) Private Cloud
4 1 (1.49%) Public Cloud
4 1 (1.49%) Replication
4 1 (1.49%) Robotics
4 1 (1.49%) Self-Motivation
4 1 (1.49%) Video Conferencing
Operating Systems
1 12 (17.91%) Windows
2 7 (10.45%) Windows 7
3 4 (5.97%) Android
3 4 (5.97%) Apple iOS
3 4 (5.97%) Windows 10
4 3 (4.48%) Linux
5 2 (2.99%) Windows Server
5 2 (2.99%) Windows Server 2003
5 2 (2.99%) Windows Server 2008
6 1 (1.49%) Mac OS
6 1 (1.49%) Unix
Processes & Methodologies
1 29 (43.28%) ITIL
2 28 (41.79%) ITSM
3 16 (23.88%) Agile Software Development
3 16 (23.88%) Service Management
4 12 (17.91%) Incident Management
5 11 (16.42%) Asset Management
6 10 (14.93%) Configuration Management
7 8 (11.94%) Change Management
8 7 (10.45%) Problem Management
8 7 (10.45%) SDLC
9 6 (8.96%) Release Management
9 6 (8.96%) Workflow
10 5 (7.46%) Content Management
10 5 (7.46%) Continuous Improvement
10 5 (7.46%) Contract Management
10 5 (7.46%) Portfolio Management
11 4 (5.97%) User Acceptance Testing
12 3 (4.48%) Analytics
12 3 (4.48%) DevOps
12 3 (4.48%) Technical Architecture
Programming Languages
1 10 (14.93%) SQL
2 8 (11.94%) PowerShell
3 6 (8.96%) JavaScript
4 4 (5.97%) Python
4 4 (5.97%) VBA
5 3 (4.48%) Bash Shell
6 2 (2.99%) Java
7 1 (1.49%) BeanShell
7 1 (1.49%) C#
7 1 (1.49%) ES6
7 1 (1.49%) Java 8
7 1 (1.49%) Perl
7 1 (1.49%) TypeScript
Qualifications
1 7 (10.45%) ITIL Certification
2 4 (5.97%) SC Cleared
2 4 (5.97%) Security Cleared
3 3 (4.48%) ITIL Foundation Certificate
4 1 (1.49%) AWS Certification
4 1 (1.49%) BC Cleared
4 1 (1.49%) BPSS Clearance
4 1 (1.49%) CCDA
4 1 (1.49%) CCDP
4 1 (1.49%) CCIE
4 1 (1.49%) CCNA
4 1 (1.49%) CCNP
4 1 (1.49%) Cisco Certification
4 1 (1.49%) ISEB
4 1 (1.49%) Microsoft Certification
Quality Assurance & Compliance
1 9 (13.43%) SLA
2 1 (1.49%) Data Quality
2 1 (1.49%) GDPR
2 1 (1.49%) ISO/IEC 27001
2 1 (1.49%) MiFID
2 1 (1.49%) QA
System Software
1 10 (14.93%) Active Directory
2 4 (5.97%) BitLocker
2 4 (5.97%) VMware Infrastructure
3 3 (4.48%) Docker
4 1 (1.49%) Oracle RAC
Systems Management
1 5 (7.46%) SCCM
2 4 (5.97%) AirWatch
2 4 (5.97%) Ansible
3 3 (4.48%) Kibana
3 3 (4.48%) logstash
3 3 (4.48%) Puppet
3 3 (4.48%) Terraform
4 2 (2.99%) Consul
4 2 (2.99%) Grafana
4 2 (2.99%) Graphite
4 2 (2.99%) Kubernetes
4 2 (2.99%) ZABBIX
5 1 (1.49%) Backup Exec
5 1 (1.49%) BladeLogic
5 1 (1.49%) Cisco Prime
5 1 (1.49%) FlexNet
5 1 (1.49%) Nagios
5 1 (1.49%) Netcool
5 1 (1.49%) Oracle Enterprise Manager
5 1 (1.49%) RANCID
Vendors
1 13 (19.40%) Microsoft
2 6 (8.96%) Cisco
3 5 (7.46%) HP
3 5 (7.46%) iManage
3 5 (7.46%) Polycom
3 5 (7.46%) SolarWinds
3 5 (7.46%) VMware
3 5 (7.46%) xMatters
4 4 (5.97%) Avaya
4 4 (5.97%) Charles River
4 4 (5.97%) Dell
5 3 (4.48%) Remedy
6 2 (2.99%) Bloomberg
6 2 (2.99%) SaltStack
7 1 (1.49%) Cramer
7 1 (1.49%) FireEye
7 1 (1.49%) Splunk
7 1 (1.49%) Tableau
7 1 (1.49%) Tradeweb
7 1 (1.49%) Veeam