Period
to 15 October 2018

The table below provides summary statistics for contract job vacancies advertised in the City of London with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 15 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
Central London > City of London
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 196 176 196
Rank change year-on-year -20 +20 +22
Contract jobs citing ServiceNow 58 67 53
As % of all contract IT jobs advertised in the City of London 0.83% 0.99% 0.80%
As % of the Vendors category 2.18% 2.54% 1.88%
Number of daily rates quoted 35 50 35
City of London median daily rate £435 £423 £425
Median daily rate % change year-on-year +2.96% -0.59% +3.03%
10th Percentile £195 £205 £302
90th Percentile £615 £641 £515
Central London median daily rate £505 £450 £430
% change year-on-year +12.22% +4.65% +1.18%
Number of hourly rates quoted 3 0 1
City of London median hourly rate £19.00 - £100.00
Central London median hourly rate £20.00 - £100.00

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in the City of London.

All Vendors
City of London
Contract vacancies with a requirement for knowledge or experience of vendor products and services 2,662 2,637 2,826
As % of all contract IT jobs advertised in the City of London 38.02% 38.87% 42.61%
Number of daily rates quoted 1,981 1,965 2,156
City of London median daily rate £488 £475 £450
Median daily rate % change year-on-year +2.63% +5.56% +2.86%
10th Percentile £226 £275 £275
90th Percentile £663 £675 £638
Central London median daily rate £488 £475 £450
% change year-on-year +2.63% +5.56% +3.45%
Number of hourly rates quoted 73 51 40
City of London median hourly rate £18.70 £18.00 £19.00
Median hourly rate % change year-on-year +3.89% -5.26% +9.67%
10th Percentile £13.06 £11.50 £11.25
90th Percentile £25.50 £30.75 £48.44
Central London median hourly rate £19.00 £18.69 £18.00
% change year-on-year +1.66% +3.83% +2.86%

ServiceNow
Job Vacancy Trend in the City of London

Job postings citing ServiceNow as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for ServiceNow in the City of London

ServiceNow
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceNow in the City of London.

Contractor daily rate trend for ServiceNow in the City of London

ServiceNow
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing ServiceNow in the City of London over the 6 months to 15 October 2018.

Contractor daily rate histogram for ServiceNow in the City of London

ServiceNow
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceNow in the City of London.

Contractor hourly rate trend for ServiceNow in the City of London

For the 6 months to 15 October 2018, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for ServiceNow.

1 23 (39.66%) Windows
2 22 (37.93%) Finance
3 18 (31.03%) ITSM
4 17 (29.31%) ITIL
5 15 (25.86%) SCCM
5 15 (25.86%) Windows 7
6 14 (24.14%) Microsoft
6 14 (24.14%) Active Directory
6 14 (24.14%) Service Management
7 12 (20.69%) VMware
7 12 (20.69%) Agile Software Development
8 9 (15.52%) Banking
8 9 (15.52%) VMware Infrastructure
8 9 (15.52%) Office 365
9 8 (13.79%) Cisco
9 8 (13.79%) Windows 10
10 7 (12.07%) Incident Management
11 6 (10.34%) CMDB
11 6 (10.34%) Stakeholder Management
11 6 (10.34%) Citrix
11 6 (10.34%) Microsoft Office
11 6 (10.34%) SQL
11 6 (10.34%) MS Exchange
11 6 (10.34%) Skype
12 5 (8.62%) Decision-Making
12 5 (8.62%) TCP/IP
12 5 (8.62%) VPN
12 5 (8.62%) DNS
12 5 (8.62%) Microsoft Excel
12 5 (8.62%) SLA

ServiceNow
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (10.34%) MS Exchange
2 4 (6.90%) Skype for Business
3 2 (3.45%) Confluence
4 1 (1.72%) Elasticsearch
4 1 (1.72%) Exchange Server 2010
4 1 (1.72%) Exchange Server 2013
4 1 (1.72%) SharePoint
4 1 (1.72%) WebSphere
Applications
1 6 (10.34%) Microsoft Office
2 5 (8.62%) Microsoft Excel
2 5 (8.62%) Microsoft PowerPoint
3 2 (3.45%) MS Visio
4 1 (1.72%) AutoCAD
Business Applications
1 1 (1.72%) Markit EDM
1 1 (1.72%) Remedy ITSM
Cloud Services
1 9 (15.52%) Office 365
2 3 (5.17%) Amazon AWS
3 2 (3.45%) Dynamics 365
3 2 (3.45%) GitHub
3 2 (3.45%) Microsoft Azure
4 1 (1.72%) OpenShift
Communications & Networking
1 6 (10.34%) Skype
2 5 (8.62%) DNS
2 5 (8.62%) TCP/IP
2 5 (8.62%) VPN
3 4 (6.90%) Firewall
4 3 (5.17%) PuTTY
4 3 (5.17%) Remote Desktop
4 3 (5.17%) Wireshark
5 2 (3.45%) DHCP
5 2 (3.45%) SSH
6 1 (1.72%) LAN
6 1 (1.72%) NetScaler
6 1 (1.72%) Network Security
6 1 (1.72%) SAN
6 1 (1.72%) SNMP
6 1 (1.72%) VLAN
6 1 (1.72%) WAN
Database & Business Intelligence
1 4 (6.90%) SQL Server
2 2 (3.45%) Power BI
3 1 (1.72%) Big Data
3 1 (1.72%) Hadoop
3 1 (1.72%) MS Access
3 1 (1.72%) MySQL
3 1 (1.72%) SQL Server 2005
3 1 (1.72%) SQL Server 2008
3 1 (1.72%) SQL Server 2014
3 1 (1.72%) SQL Server Reporting Services
Development Applications
1 5 (8.62%) JIRA
2 3 (5.17%) Git (software)
3 2 (3.45%) Jenkins
4 1 (1.72%) FitNesse
4 1 (1.72%) GitLab
4 1 (1.72%) SonarQube
General
1 22 (37.93%) Finance
2 9 (15.52%) Banking
3 3 (5.17%) Billing
3 3 (5.17%) Investment Banking
4 2 (3.45%) Advertising
4 2 (3.45%) Retail
5 1 (1.72%) German Language
5 1 (1.72%) Italian Language
5 1 (1.72%) Law
5 1 (1.72%) Legal
5 1 (1.72%) Portuguese Language
5 1 (1.72%) Retail Banking
5 1 (1.72%) Telecoms
Job Titles
1 13 (22.41%) Analyst
1 13 (22.41%) Support Engineer
2 7 (12.07%) Developer
3 6 (10.34%) Desktop Support
3 6 (10.34%) Service Analyst
3 6 (10.34%) ServiceNow Developer
4 5 (8.62%) IT Support
4 5 (8.62%) Service Manager
5 4 (6.90%) Business Analyst
5 4 (6.90%) Desktop Analyst
5 4 (6.90%) IT Engineer
5 4 (6.90%) IT Support Engineer
5 4 (6.90%) Project Manager
5 4 (6.90%) Service Management Analyst
5 4 (6.90%) Windows Engineer
5 4 (6.90%) Windows Support Engineer
6 3 (5.17%) Consultant
6 3 (5.17%) Infrastructure Engineer
6 3 (5.17%) ITIL Service Analyst
6 3 (5.17%) Support Analyst
Libraries, Frameworks & Software Standards
1 4 (6.90%) REST
2 3 (5.17%) SailPoint
3 2 (3.45%) Middleware
3 2 (3.45%) SOAP
3 2 (3.45%) Web Services
4 1 (1.72%) .NET
4 1 (1.72%) ActiveMQ
4 1 (1.72%) Ajax
4 1 (1.72%) AngularJS
4 1 (1.72%) JDBC
4 1 (1.72%) JSON
4 1 (1.72%) LDAP
4 1 (1.72%) ODBC
4 1 (1.72%) OpenID
4 1 (1.72%) SAML
4 1 (1.72%) WebSphere MQ
Miscellaneous
1 6 (10.34%) CMDB
2 4 (6.90%) Management Information System
3 3 (5.17%) Analytical Skills
3 3 (5.17%) User Experience
4 2 (3.45%) Blackberry
4 2 (3.45%) Data Centre
4 2 (3.45%) Greenfield Project
4 2 (3.45%) iPad
4 2 (3.45%) iPhone
4 2 (3.45%) PDA
4 2 (3.45%) Video Conferencing
4 2 (3.45%) Virtual Team
5 1 (1.72%) BYOD
5 1 (1.72%) Computer Science
5 1 (1.72%) Enterprise Software
5 1 (1.72%) Fat Client
5 1 (1.72%) PKI
5 1 (1.72%) Robotics
5 1 (1.72%) Security Operations Centre
5 1 (1.72%) Thin Client
Operating Systems
1 23 (39.66%) Windows
2 15 (25.86%) Windows 7
3 8 (13.79%) Windows 10
4 5 (8.62%) Mac OS X
5 4 (6.90%) Unix
5 4 (6.90%) Windows Server 2003
6 3 (5.17%) Android
6 3 (5.17%) Linux
6 3 (5.17%) Windows Server
7 2 (3.45%) Windows Server 2008
7 2 (3.45%) Windows XP
8 1 (1.72%) Apple iOS
8 1 (1.72%) Mac OS
8 1 (1.72%) Windows Server 2012
Processes & Methodologies
1 18 (31.03%) ITSM
2 17 (29.31%) ITIL
3 14 (24.14%) Service Management
4 12 (20.69%) Agile Software Development
5 7 (12.07%) Incident Management
6 6 (10.34%) Stakeholder Management
7 5 (8.62%) Asset Management
7 5 (8.62%) Configuration Management
7 5 (8.62%) Decision-Making
7 5 (8.62%) DevOps
7 5 (8.62%) Information Security
7 5 (8.62%) Risk Management
8 4 (6.90%) Migration
8 4 (6.90%) Problem-Solving
8 4 (6.90%) Scrum
8 4 (6.90%) Service Delivery
9 3 (5.17%) Disaster Recovery
9 3 (5.17%) Problem Management
9 3 (5.17%) Project Management
9 3 (5.17%) Stakeholder Engagement
Programming Languages
1 6 (10.34%) SQL
2 5 (8.62%) PowerShell
3 3 (5.17%) VBA
4 2 (3.45%) Java
4 2 (3.45%) Python
5 1 (1.72%) BeanShell
5 1 (1.72%) C#
5 1 (1.72%) JavaScript
5 1 (1.72%) Perl
Qualifications
1 4 (6.90%) Microsoft Certification
2 3 (5.17%) CCNA
2 3 (5.17%) Cisco Certification
2 3 (5.17%) MCP
3 2 (3.45%) A+ Certification
3 2 (3.45%) AWS Certification
3 2 (3.45%) CCSA
3 2 (3.45%) CISM
3 2 (3.45%) CISSP
3 2 (3.45%) MCSA
3 2 (3.45%) MCSE
4 1 (1.72%) CCNP
4 1 (1.72%) Computer Science Degree
4 1 (1.72%) Degree
4 1 (1.72%) ITIL Certification
4 1 (1.72%) ITIL Foundation Certificate
4 1 (1.72%) Master's Degree
4 1 (1.72%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 5 (8.62%) SLA
System Software
1 14 (24.14%) Active Directory
2 9 (15.52%) VMware Infrastructure
3 3 (5.17%) BitLocker
3 3 (5.17%) Microsoft App-V
3 3 (5.17%) Virtual Desktop
3 3 (5.17%) XenDesktop
3 3 (5.17%) XenServer
4 2 (3.45%) VMware ESXi
5 1 (1.72%) Docker
5 1 (1.72%) vSphere
Systems Management
1 15 (25.86%) SCCM
2 3 (5.17%) AirWatch
3 2 (3.45%) SCOM
3 2 (3.45%) Terraform
3 2 (3.45%) Tivoli Identity Manager
4 1 (1.72%) Cisco CUCM
4 1 (1.72%) Control-M
4 1 (1.72%) Kubernetes
4 1 (1.72%) Single Sign-On
4 1 (1.72%) Tivoli
4 1 (1.72%) WSUS
Vendors
1 14 (24.14%) Microsoft
2 12 (20.69%) VMware
3 8 (13.79%) Cisco
4 6 (10.34%) Citrix
5 4 (6.90%) Apple
5 4 (6.90%) Dell
5 4 (6.90%) HP
5 4 (6.90%) iManage
5 4 (6.90%) Remedy
6 3 (5.17%) Avaya
6 3 (5.17%) Charles River
6 3 (5.17%) CheckPoint
6 3 (5.17%) CyberArk
6 3 (5.17%) IBM
6 3 (5.17%) NetApp
6 3 (5.17%) Okta
6 3 (5.17%) Oracle
6 3 (5.17%) Polycom
6 3 (5.17%) SolarWinds
7 2 (3.45%) ForgeRock