Period
to 21 November 2017

The median annual salary for a Technical Support was £50,000 in advertised job vacancies in the City of London during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
Central London > City of London
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 256 309 324
Rank change year-on-year +53 +15 -43
Permanent jobs requiring a Technical Support 66 41 90
As % of all permanent IT jobs advertised in the City of London 0.64% 0.35% 0.53%
As % of the Job Titles category 0.68% 0.37% 0.55%
Number of salaries quoted 65 38 76
City of London median annual salary £50,000 £36,250 £40,000
Median salary % change year-on-year +37.93% -9.38% +5.26%
10th Percentile £29,100 £26,250 £24,000
90th Percentile £67,000 £56,250 £61,250
Central London median annual salary £50,000 £37,500 £40,000
% change year-on-year +33.33% -6.25% +6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9729 11199 16304
% of permanent IT jobs with a recognized job title 94.78% 96.39% 95.80%
Number of salaries quoted 8814 10212 14168
City of London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% -
10th Percentile £34,250 £33,750 £32,500
90th Percentile £92,500 £88,750 £87,500
Central London median annual salary £58,000 £57,500 £55,000
% change year-on-year +0.87% +4.55% +1.85%

Technical Support
Job Vacancy Trend in the City of London

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Technical Support in the City of London

Technical Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the City of London.

Salary trend for Technical Support in the City of London

Technical Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing Technical Support in the City of London over the 6 months to 21 November 2017.

Salary histogram for Technical Support in the City of London

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 21 November 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Technical Support in the job title.

1 32 (48.48%) Finance
2 28 (42.42%) Windows
3 21 (31.82%) Linux
3 21 (31.82%) SQL
4 19 (28.79%) Microsoft
5 18 (27.27%) Banking
6 17 (25.76%) Python
6 17 (25.76%) Windows Server
7 14 (21.21%) Windows 7
8 13 (19.70%) Front Office
8 13 (19.70%) Java
9 12 (18.18%) Active Directory
9 12 (18.18%) Citrix
10 11 (16.67%) Microsoft Office
11 10 (15.15%) ITIL
11 10 (15.15%) Degree
11 10 (15.15%) PowerShell
12 9 (13.64%) Unix
12 9 (13.64%) .NET
13 8 (12.12%) Bloomberg
13 8 (12.12%) DNS
13 8 (12.12%) DHCP
13 8 (12.12%) FIX Protocol
13 8 (12.12%) Windows Server 2008
13 8 (12.12%) Office 365
14 7 (10.61%) XenApp
14 7 (10.61%) Problem Management
14 7 (10.61%) Windows 8
14 7 (10.61%) MS Exchange
14 7 (10.61%) VMware

Technical Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (10.61%) MS Exchange
2 5 (7.58%) IIS
3 2 (3.03%) Exchange Server 2010
3 2 (3.03%) SharePoint
3 2 (3.03%) Skype for Business
3 2 (3.03%) Tomcat
3 2 (3.03%) WebLogic
4 1 (1.52%) Apache
4 1 (1.52%) Exchange Server 2013
4 1 (1.52%) OpenStack
Applications
1 11 (16.67%) Microsoft Office
2 4 (6.06%) Microsoft Excel
Business Applications
1 4 (6.06%) Eikon
2 3 (4.55%) Dynamics CRM
3 2 (3.03%) MetaTrader
Cloud Services
1 8 (12.12%) Office 365
2 6 (9.09%) Amazon AWS
3 4 (6.06%) Microsoft Azure
4 3 (4.55%) Mimecast
5 1 (1.52%) IaaS
Communications & Networking
1 8 (12.12%) DHCP
1 8 (12.12%) DNS
2 5 (7.58%) FTP
2 5 (7.58%) LAN
2 5 (7.58%) SSL
2 5 (7.58%) WAN
3 4 (6.06%) SAN
3 4 (6.06%) TCP/IP
4 3 (4.55%) Firewall
4 3 (4.55%) VLAN
4 3 (4.55%) VPN
5 2 (3.03%) Skype
5 2 (3.03%) Unified Communications
5 2 (3.03%) VoIP
5 2 (3.03%) Wireless
6 1 (1.52%) NetScaler
Database & Business Intelligence
1 4 (6.06%) Qlik Sense
1 4 (6.06%) QlikView
2 2 (3.03%) MySQL
3 1 (1.52%) Big Data
3 1 (1.52%) Data Warehouse
3 1 (1.52%) SQL Server
Development Applications
1 4 (6.06%) Talend Open Studio
2 2 (3.03%) JIRA
3 1 (1.52%) SQL Server Management Studio (SSMS)
General
1 32 (48.48%) Finance
2 18 (27.27%) Banking
3 13 (19.70%) Front Office
4 3 (4.55%) Billing
4 3 (4.55%) Investment Banking
4 3 (4.55%) Retail Banking
5 2 (3.03%) Legal
6 1 (1.52%) Back Office
6 1 (1.52%) Financial Institution
6 1 (1.52%) Italian Language
6 1 (1.52%) Law
6 1 (1.52%) Mandarin Language
Libraries, Frameworks & Software Standards
1 9 (13.64%) .NET
2 8 (12.12%) FIX Protocol
3 6 (9.09%) ASP.NET
4 5 (7.58%) HTML
4 5 (7.58%) Web Services
5 4 (6.06%) .NET Framework
6 3 (4.55%) AngularJS
6 3 (4.55%) HTML5
6 3 (4.55%) Ruby on Rails
7 2 (3.03%) CSS
8 1 (1.52%) LAMP
8 1 (1.52%) NumPy
Miscellaneous
1 5 (7.58%) Equities
2 4 (6.06%) Fintech
2 4 (6.06%) Foreign Exchange (FX)
3 3 (4.55%) Online Banking
4 2 (3.03%) Blackberry
4 2 (3.03%) Computer Science
4 2 (3.03%) iPad
4 2 (3.03%) Public Cloud
4 2 (3.03%) User Experience
5 1 (1.52%) Analytical Skills
5 1 (1.52%) Data Centre
5 1 (1.52%) Derivative
5 1 (1.52%) Hedge funds
5 1 (1.52%) Management Information System
5 1 (1.52%) Mobile Computing
5 1 (1.52%) Smartphone
5 1 (1.52%) Tandem
Operating Systems
1 28 (42.42%) Windows
2 21 (31.82%) Linux
3 17 (25.76%) Windows Server
4 14 (21.21%) Windows 7
5 9 (13.64%) Unix
6 8 (12.12%) Windows Server 2008
7 7 (10.61%) Windows 8
8 6 (9.09%) Windows Server 2012
9 4 (6.06%) Ubuntu
9 4 (6.06%) Windows 10
10 1 (1.52%) Mac OS
10 1 (1.52%) Solaris
Processes & Methodologies
1 10 (15.15%) ITIL
2 7 (10.61%) Problem Management
3 6 (9.09%) Agile Software Development
3 6 (9.09%) Disaster Recovery
3 6 (9.09%) Electronic Trading
3 6 (9.09%) ITIL V3
4 5 (7.58%) Anti-Money Laundering
4 5 (7.58%) High-Frequency Trading
4 5 (7.58%) Low Latency
4 5 (7.58%) Proactive Monitoring
4 5 (7.58%) Technical Analysis
5 4 (6.06%) Capacity Planning
5 4 (6.06%) Data Architecture
5 4 (6.06%) Fund Management
5 4 (6.06%) Mathematics
5 4 (6.06%) Physics
5 4 (6.06%) RAD
5 4 (6.06%) Software Distribution
5 4 (6.06%) Task Automation
5 4 (6.06%) Web Development
Programming Languages
1 21 (31.82%) SQL
2 17 (25.76%) Python
3 13 (19.70%) Java
4 10 (15.15%) PowerShell
5 6 (9.09%) C#
5 6 (9.09%) Perl
6 5 (7.58%) C
6 5 (7.58%) R
7 4 (6.06%) MATLAB
7 4 (6.06%) VBA
8 3 (4.55%) Ruby
9 1 (1.52%) C++
9 1 (1.52%) JavaScript
9 1 (1.52%) PHP
9 1 (1.52%) Shell Script
Qualifications
1 10 (15.15%) Degree
2 3 (4.55%) MCSE
2 3 (4.55%) Microsoft Certification
3 2 (3.03%) CCNA
3 2 (3.03%) Cisco Certification
3 2 (3.03%) MCSA
Quality Assurance & Compliance
1 6 (9.09%) SLA
2 1 (1.52%) QA
System Software
1 12 (18.18%) Active Directory
2 7 (10.61%) XenApp
3 6 (9.09%) XenDesktop
4 4 (6.06%) VMware Infrastructure
5 2 (3.03%) Hyper-V
5 2 (3.03%) Virtual Desktop
6 1 (1.52%) XenServer
Systems Management
1 2 (3.03%) SCCM
1 2 (3.03%) Systems Management Server (SMS)
2 1 (1.52%) Backup Exec
Vendors
1 19 (28.79%) Microsoft
2 12 (18.18%) Citrix
3 8 (12.12%) Bloomberg
4 7 (10.61%) VMware
5 6 (9.09%) Cisco
6 5 (7.58%) HP
7 4 (6.06%) FactSet
7 4 (6.06%) Talend
8 3 (4.55%) Sybase
9 1 (1.52%) iManage
9 1 (1.52%) Sun
9 1 (1.52%) Symantec
9 1 (1.52%) Tandberg