Period
to 15 August 2018

The following table provides summary statistics for contract job vacancies advertised in Coventry with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 15 August 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
West Midlands > Coventry
6 months to
15 Aug 2018
Same period 2017 Same period 2016
Rank 46 42 60
Rank change year-on-year -4 +18 -26
Contract jobs citing Service Management 28 16 18
As % of all contract IT jobs advertised in Coventry 3.36% 2.55% 2.02%
As % of the Processes & Methodologies category 3.95% 3.13% 2.32%
Number of daily rates quoted 14 7 16
Coventry median daily rate £431 £475 £450
Median daily rate % change year-on-year -9.21% +5.56% +9.09%
10th Percentile £248 £350 £319
90th Percentile £575 £675 £530
West Midlands median daily rate £428 £445 £375
% change year-on-year -3.93% +18.67% +7.14%
Number of hourly rates quoted 1 1 0
Coventry median hourly rate £14.78 £9.30 -
Median hourly rate % change year-on-year +58.92% - -
West Midlands median hourly rate £16.00 £10.00 £17.00
% change year-on-year +60.00% -41.18% -21.84%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Coventry with a requirement for process or methodology skills.

All Process and Methodology Skills
Coventry
Contract vacancies with a requirement for process or methodology skills 709 511 776
As % of all contract IT jobs advertised in Coventry 85.01% 81.50% 87.00%
Number of daily rates quoted 443 348 496
Coventry median daily rate £450 £400 £400
Median daily rate % change year-on-year +12.50% - +14.29%
10th Percentile £276 £224 £286
90th Percentile £575 £516 £525
West Midlands median daily rate £425 £400 £400
% change year-on-year +6.25% - +6.67%
Number of hourly rates quoted 35 27 22
Coventry median hourly rate £14.50 £21.00 £15.00
Median hourly rate % change year-on-year -30.95% +40.00% -25.00%
10th Percentile £12.10 £10.50 £11.50
90th Percentile £41.75 £38.30 £38.68
West Midlands median hourly rate £15.50 £20.00 £16.00
% change year-on-year -22.50% +25.00% -28.89%

Service Management
Job Vacancy Trend in Coventry

Job postings citing Service Management as a percentage of all IT jobs advertised in Coventry.

Job vacancy trend for Service Management in Coventry

Service Management
Contractor Daily Rate Trend in Coventry

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Coventry.

Contractor daily rate trend for Service Management in Coventry

Service Management
Contractor Daily Rate Histogram in Coventry

The daily rate distribution of IT jobs citing Service Management in Coventry over the 6 months to 15 August 2018.

Contractor daily rate histogram for Service Management in Coventry

Service Management
Contractor Hourly Rate Trend in Coventry

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Coventry.

Contractor hourly rate trend for Service Management in Coventry

For the 6 months to 15 August 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Coventry region with a requirement for Service Management.

1 18 (64.29%) ITIL
2 12 (42.86%) ITSM
3 11 (39.29%) Stakeholder Management
3 11 (39.29%) Agile Software Development
4 10 (35.71%) Service Design
5 8 (28.57%) Microsoft
5 8 (28.57%) Service Delivery
6 7 (25.00%) Windows
7 6 (21.43%) Active Directory
8 5 (17.86%) CRM
9 4 (14.29%) SLA
9 4 (14.29%) Supplier Management
9 4 (14.29%) SCCM
9 4 (14.29%) Security Cleared
9 4 (14.29%) Migration
9 4 (14.29%) ServiceNow
9 4 (14.29%) DevOps
9 4 (14.29%) Decision-Making
10 3 (10.71%) IT Strategy
10 3 (10.71%) Windows Server 2012
10 3 (10.71%) IaaS
10 3 (10.71%) Windows 10
10 3 (10.71%) BPSS Clearance
10 3 (10.71%) Skype
10 3 (10.71%) Microsoft Azure
10 3 (10.71%) SaaS
10 3 (10.71%) ITIL V3
10 3 (10.71%) Continuous Improvement
10 3 (10.71%) Office 365
10 3 (10.71%) Release Management

Service Management
Co-occurring IT Skills in Coventry by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (10.71%) SharePoint
2 1 (3.57%) Exchange Server 2010
2 1 (3.57%) MS Exchange
2 1 (3.57%) Skype for Business
Business Applications
1 1 (3.57%) Dynamics CRM
1 1 (3.57%) Oracle CRM
Cloud Services
1 3 (10.71%) IaaS
1 3 (10.71%) Microsoft Azure
1 3 (10.71%) Office 365
1 3 (10.71%) SaaS
2 2 (7.14%) Cloud Computing
2 2 (7.14%) OneDrive
2 2 (7.14%) PaaS
2 2 (7.14%) Yammer
3 1 (3.57%) Oracle Service Cloud
Communications & Networking
1 3 (10.71%) Skype
2 2 (7.14%) Wi-Fi
2 2 (7.14%) Wireless
3 1 (3.57%) TCP/IP
3 1 (3.57%) Unified Communications
Database & Business Intelligence
1 3 (10.71%) SQL Server
2 2 (7.14%) Relational Database
3 1 (3.57%) SQL Server 2008
Development Applications
1 2 (7.14%) Team Foundation Server
1 2 (7.14%) Visual Studio
General
1 3 (10.71%) Finance
2 1 (3.57%) Marketing
Job Titles
1 9 (32.14%) Service Manager
2 6 (21.43%) IT Manager
2 6 (21.43%) IT Services Manager
3 4 (14.29%) Analyst
3 4 (14.29%) Service Analyst
4 3 (10.71%) Architect
5 2 (7.14%) Agile Scrum Master
5 2 (7.14%) DevOps Engineer
5 2 (7.14%) ITIL Manager
5 2 (7.14%) ITIL Service Manager
5 2 (7.14%) Scrum Master
5 2 (7.14%) Service Assurance Manager
5 2 (7.14%) Solutions Architect
6 1 (3.57%) Digital Agile Coach
6 1 (3.57%) Digital Transformation
6 1 (3.57%) Infrastructure Services Engineer
6 1 (3.57%) Office 365 Architect
6 1 (3.57%) Service Design Analyst
6 1 (3.57%) ServiceNow Developer
6 1 (3.57%) Transformation Manager
Libraries, Frameworks & Software Standards
1 2 (7.14%) .NET
1 2 (7.14%) LDAP
2 1 (3.57%) COM
Miscellaneous
1 2 (7.14%) PKI
1 2 (7.14%) Public Cloud
1 2 (7.14%) User Experience
2 1 (3.57%) Data Centre
2 1 (3.57%) Fat Client
2 1 (3.57%) Management Information System
2 1 (3.57%) Thin Client
Operating Systems
1 7 (25.00%) Windows
2 3 (10.71%) Windows 10
2 3 (10.71%) Windows Server 2012
3 2 (7.14%) Windows 7
3 2 (7.14%) Windows Server
4 1 (3.57%) Windows Server 2008
Processes & Methodologies
1 18 (64.29%) ITIL
2 12 (42.86%) ITSM
3 11 (39.29%) Agile Software Development
3 11 (39.29%) Stakeholder Management
4 10 (35.71%) Service Design
5 8 (28.57%) Service Delivery
6 5 (17.86%) CRM
7 4 (14.29%) Decision-Making
7 4 (14.29%) DevOps
7 4 (14.29%) Migration
7 4 (14.29%) Supplier Management
8 3 (10.71%) Continuous Improvement
8 3 (10.71%) IT Strategy
8 3 (10.71%) ITIL V3
8 3 (10.71%) Project Management
8 3 (10.71%) Release Management
8 3 (10.71%) Scrum
9 2 (7.14%) PRINCE2
9 2 (7.14%) Programme Management
9 2 (7.14%) Risk Management
Programming Languages
1 3 (10.71%) SQL
2 2 (7.14%) C#
2 2 (7.14%) Shell Script
2 2 (7.14%) T-SQL
3 1 (3.57%) C
3 1 (3.57%) PowerShell
Qualifications
1 4 (14.29%) Security Cleared
2 3 (10.71%) BPSS Clearance
3 2 (7.14%) ITIL Certification
3 2 (7.14%) SC Cleared
4 1 (3.57%) Degree
Quality Assurance & Compliance
1 4 (14.29%) SLA
2 2 (7.14%) Disclosure Scotland
System Software
1 6 (21.43%) Active Directory
2 2 (7.14%) Docker
3 1 (3.57%) VMware Infrastructure
3 1 (3.57%) vSphere
Systems Management
1 4 (14.29%) SCCM
2 2 (7.14%) Microsoft Intune
2 2 (7.14%) Single Sign-On
2 2 (7.14%) WSUS
3 1 (3.57%) SCOM
3 1 (3.57%) SCOrch
Vendors
1 8 (28.57%) Microsoft
2 4 (14.29%) ServiceNow
3 3 (10.71%) Apple
4 2 (7.14%) Avaya
4 2 (7.14%) Citrix
4 2 (7.14%) HP
5 1 (3.57%) BMC
5 1 (3.57%) Oracle
5 1 (3.57%) VMware