Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Coventry with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
West Midlands > Coventry
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 58 78 74
Rank change year-on-year +20 -4 -1
Permanent jobs citing Service Management 42 36 33
As % of all permanent IT jobs advertised in Coventry 3.19% 2.54% 2.29%
As % of the Processes & Methodologies category 3.55% 2.84% 2.63%
Number of salaries quoted 36 31 34
Coventry median annual salary £47,500 £37,000 £33,045
Median salary % change year-on-year +28.38% +11.97% -49.16%
10th Percentile £31,375 £19,250 £22,500
90th Percentile £66,250 £56,000 £62,000
West Midlands median annual salary £45,000 £42,632 £47,500
% change year-on-year +5.55% -10.25% -5.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Coventry with a requirement for process or methodology skills.

All Process and Methodology Skills
Coventry
Permanent vacancies with a requirement for process or methodology skills 1184 1269 1255
As % of all permanent IT jobs advertised in Coventry 89.83% 89.49% 87.03%
Number of salaries quoted 947 1042 1027
Coventry median annual salary £42,500 £42,500 £42,500
10th Percentile £25,500 £26,000 £26,250
90th Percentile £63,750 £61,250 £62,500
West Midlands median annual salary £40,000 £40,000 £40,000

Service Management
Job Vacancy Trend in Coventry

Job postings citing Service Management as a percentage of all IT jobs advertised in Coventry.

Job vacancy trend for Service Management in Coventry

Service Management
Salary Trend in Coventry

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Coventry.

Salary trend for Service Management in Coventry

Service Management
Salary Histogram in Coventry

The salary distribution of IT jobs citing Service Management in Coventry over the 6 months to 24 November 2017.

Salary histogram for Service Management in Coventry

For the 6 months to 24 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Coventry region with a requirement for Service Management.

1 37 (88.10%) ITIL
2 16 (38.10%) Windows
3 14 (33.33%) Microsoft
4 13 (30.95%) Cisco
4 13 (30.95%) Incident Management
4 13 (30.95%) Problem Management
5 12 (28.57%) Active Directory
6 11 (26.19%) SAP
7 10 (23.81%) SQL Server
7 10 (23.81%) Change Management
7 10 (23.81%) Asset Management
8 9 (21.43%) Release Management
8 9 (21.43%) ERP
8 9 (21.43%) Windows Server
9 8 (19.05%) IIS
9 8 (19.05%) SQL
9 8 (19.05%) Project Management
10 7 (16.67%) ITSM
10 7 (16.67%) Automotive
10 7 (16.67%) Manufacturing
10 7 (16.67%) QAD
10 7 (16.67%) C#
10 7 (16.67%) BPCS
10 7 (16.67%) EDI
10 7 (16.67%) SQL Server Reporting Services
10 7 (16.67%) Degree
10 7 (16.67%) Change Control
10 7 (16.67%) Technical Analysis
11 6 (14.29%) ITIL V3
11 6 (14.29%) Service Design

Service Management
Co-occurring IT Skills in Coventry by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (19.05%) IIS
2 2 (4.76%) MS Exchange
3 1 (2.38%) Apache
3 1 (2.38%) Apache Pig
3 1 (2.38%) Apache Spark
3 1 (2.38%) JBoss
3 1 (2.38%) SharePoint
3 1 (2.38%) WebLogic
3 1 (2.38%) WebSphere
Applications
1 4 (9.52%) Microsoft Office
Business Applications
1 7 (16.67%) BPCS
2 2 (4.76%) Remedy ITSM
Cloud Services
1 3 (7.14%) Amazon AWS
1 3 (7.14%) Microsoft Azure
2 1 (2.38%) Bluemix
2 1 (2.38%) GitHub
2 1 (2.38%) IBM Cloud
2 1 (2.38%) Office 365
2 1 (2.38%) SaaS
Communications & Networking
1 4 (9.52%) TCP/IP
2 3 (7.14%) Symposium
3 2 (4.76%) Firewall
3 2 (4.76%) Internet
4 1 (2.38%) LAN
4 1 (2.38%) PuTTY
4 1 (2.38%) VoIP
4 1 (2.38%) WAN
Database & Business Intelligence
1 10 (23.81%) SQL Server
2 7 (16.67%) SQL Server Reporting Services
3 2 (4.76%) Oracle BI EE
4 1 (2.38%) Apache Hive
4 1 (2.38%) BusinessObjects
4 1 (2.38%) Crystal Reports
4 1 (2.38%) Hadoop
4 1 (2.38%) MariaDB
4 1 (2.38%) MongoDB
4 1 (2.38%) Oracle Database
4 1 (2.38%) SAP BW
Development Applications
1 1 (2.38%) Cucumber
1 1 (2.38%) Eclipse
1 1 (2.38%) gulp
1 1 (2.38%) Jenkins
1 1 (2.38%) JIRA
1 1 (2.38%) Selenium
1 1 (2.38%) Vagrant
1 1 (2.38%) webpack
General
1 7 (16.67%) Automotive
1 7 (16.67%) Manufacturing
2 4 (9.52%) Retail
3 2 (4.76%) Telecoms
Job Titles
1 9 (21.43%) Infrastructure Manager
1 9 (21.43%) IT Manager
2 6 (14.29%) 2nd Line Support
2 6 (14.29%) Applications Support
3 5 (11.90%) IT Infrastructure Manager
3 5 (11.90%) Service Manager
4 4 (9.52%) IT Services Manager
4 4 (9.52%) Support Engineer
5 3 (7.14%) Support Manager
6 2 (4.76%) Head of Service Delivery
6 2 (4.76%) Network Engineer
6 2 (4.76%) Network Specialist
6 2 (4.76%) SAP Manager
6 2 (4.76%) SAP Support
6 2 (4.76%) Senior Data Warehouse Specialist
6 2 (4.76%) Service Desk Engineer
6 2 (4.76%) Service Desk Support
6 2 (4.76%) Service Transition Manager
6 2 (4.76%) Technical Specialist
6 2 (4.76%) Transition Manager
Libraries, Frameworks & Software Standards
1 7 (16.67%) EDI
2 2 (4.76%) Software Packaging
3 1 (2.38%) .NET
3 1 (2.38%) Elastic Stack
3 1 (2.38%) Ember.js
3 1 (2.38%) IBM Integration Bus
3 1 (2.38%) J2EE
3 1 (2.38%) Java EE
3 1 (2.38%) Kafka
3 1 (2.38%) LAMP
3 1 (2.38%) Node.js
3 1 (2.38%) React
3 1 (2.38%) Sass
3 1 (2.38%) Web Services
Miscellaneous
1 2 (4.76%) Private Cloud
2 1 (2.38%) Analytical Skills
2 1 (2.38%) Data Centre
2 1 (2.38%) Management Information System
2 1 (2.38%) Public Cloud
Operating Systems
1 16 (38.10%) Windows
2 9 (21.43%) Windows Server
3 4 (9.52%) Linux
3 4 (9.52%) Windows 10
3 4 (9.52%) Windows 7
4 2 (4.76%) Windows Server 2008
4 2 (4.76%) Windows Server 2012
Processes & Methodologies
1 37 (88.10%) ITIL
2 13 (30.95%) Incident Management
2 13 (30.95%) Problem Management
3 10 (23.81%) Asset Management
3 10 (23.81%) Change Management
4 9 (21.43%) ERP
4 9 (21.43%) Release Management
5 8 (19.05%) Project Management
6 7 (16.67%) Change Control
6 7 (16.67%) ITSM
6 7 (16.67%) Technical Analysis
7 6 (14.29%) Active Listening
7 6 (14.29%) ITIL V3
7 6 (14.29%) Project Planning
7 6 (14.29%) Service Design
8 5 (11.90%) Agile Software Development
8 5 (11.90%) Capacity Planning
8 5 (11.90%) Performance Tuning
8 5 (11.90%) Proactive Monitoring
9 4 (9.52%) Service Delivery
Programming Languages
1 8 (19.05%) SQL
2 7 (16.67%) C#
3 3 (7.14%) PowerShell
4 2 (4.76%) Python
5 1 (2.38%) ES6
5 1 (2.38%) Java
5 1 (2.38%) Ruby
Qualifications
1 7 (16.67%) Degree
2 2 (4.76%) ITIL Certification
2 2 (4.76%) ITIL Foundation Certificate
3 1 (2.38%) CCNA
3 1 (2.38%) Cisco Certification
3 1 (2.38%) SC Cleared
3 1 (2.38%) Security Cleared
Quality Assurance & Compliance
1 4 (9.52%) SLA
System Software
1 12 (28.57%) Active Directory
2 1 (2.38%) Docker
2 1 (2.38%) VMware Infrastructure
Systems Management
1 4 (9.52%) SCCM
2 3 (7.14%) Cisco CUCM
2 3 (7.14%) Cisco UCCE
3 2 (4.76%) Ansible
3 2 (4.76%) Netcool
3 2 (4.76%) Opscode Chef
3 2 (4.76%) Puppet
4 1 (2.38%) Cisco IPCC
4 1 (2.38%) Mesos
4 1 (2.38%) Nagios
4 1 (2.38%) SCOM
Vendors
1 14 (33.33%) Microsoft
2 13 (30.95%) Cisco
3 11 (26.19%) SAP
4 7 (16.67%) QAD
5 4 (9.52%) Oracle
6 3 (7.14%) F5
6 3 (7.14%) IBM
7 2 (4.76%) BMC
7 2 (4.76%) Remedy
7 2 (4.76%) SolarWinds
8 1 (2.38%) AppDynamics
8 1 (2.38%) Black Duck
8 1 (2.38%) EMC
8 1 (2.38%) MuleSoft
8 1 (2.38%) Tableau
8 1 (2.38%) TIBCO
8 1 (2.38%) Veracode
8 1 (2.38%) VMware
8 1 (2.38%) WSO2