Period
to 12 November 2018

The following table provides summary statistics for permanent job vacancies advertised in Coventry with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 12 November 2018 with a comparison to the same period in the previous 2 years.

Service Management
West Midlands > Coventry
6 months to
12 Nov 2018
Same period 2017 Same period 2016
Rank 63 61 78
Rank change year-on-year -2 +17 -2
Permanent jobs citing Service Management 30 47 36
As % of all permanent IT jobs advertised in Coventry 2.90% 3.57% 2.48%
As % of the Processes & Methodologies category 3.26% 3.90% 2.71%
Number of salaries quoted 27 40 33
Coventry median annual salary £37,500 £47,500 £37,000
Median salary % change year-on-year -21.05% +28.38% +11.97%
10th Percentile £22,250 £31,475 £19,250
90th Percentile £55,250 £76,000 £55,850
West Midlands median annual salary £42,500 £47,500 £42,500
% change year-on-year -10.53% +11.76% -10.53%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Coventry with a requirement for process or methodology skills.

All Process and Methodology Skills
Coventry
Permanent vacancies with a requirement for process or methodology skills 920 1,204 1,328
As % of all permanent IT jobs advertised in Coventry 89.06% 91.49% 91.40%
Number of salaries quoted 748 968 1,092
Coventry median annual salary £45,500 £41,500 £42,500
Median salary % change year-on-year +9.64% -2.35% -
10th Percentile £27,500 £25,500 £26,000
90th Percentile £67,500 £63,750 £63,750
West Midlands median annual salary £45,000 £40,000 £40,000
% change year-on-year +12.50% - -

Service Management
Job Vacancy Trend in Coventry

Job postings citing Service Management as a percentage of all IT jobs advertised in Coventry.

Job vacancy trend for Service Management in Coventry

Service Management
Salary Trend in Coventry

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Coventry.

Salary trend for Service Management in Coventry

Service Management
Salary Histogram in Coventry

The salary distribution of IT jobs citing Service Management in Coventry over the 6 months to 12 November 2018.

Salary histogram for Service Management in Coventry

For the 6 months to 12 November 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Coventry region with a requirement for Service Management.

1 25 (83.33%) ITIL
2 13 (43.33%) Windows
2 13 (43.33%) Microsoft
3 12 (40.00%) Active Directory
4 11 (36.67%) Management Information System
4 11 (36.67%) ITIL V3
5 10 (33.33%) Problem-Solving
5 10 (33.33%) MS Exchange
6 9 (30.00%) SharePoint
6 9 (30.00%) Internet
6 9 (30.00%) Finance
6 9 (30.00%) Self-Motivation
7 8 (26.67%) Service Delivery
8 6 (20.00%) Release Management
9 5 (16.67%) Service Delivery Management
9 5 (16.67%) Configuration Management
9 5 (16.67%) Business Analysis
10 4 (13.33%) Retail
10 4 (13.33%) Change Management
10 4 (13.33%) ERP
10 4 (13.33%) Driving Licence
11 3 (10.00%) KYC
11 3 (10.00%) SDLC
11 3 (10.00%) Service Design
11 3 (10.00%) Customer Requirements
11 3 (10.00%) Windows 7
11 3 (10.00%) Change Control
11 3 (10.00%) ServiceNow
11 3 (10.00%) Due Diligence
11 3 (10.00%) ITIL Certification

Service Management
Co-occurring IT Skills in Coventry by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (33.33%) MS Exchange
2 9 (30.00%) SharePoint
3 1 (3.33%) Exchange Server 2010
Cloud Services
1 1 (3.33%) Amazon AWS
1 1 (3.33%) Office 365
Communications & Networking
1 9 (30.00%) Internet
2 2 (6.67%) TCP/IP
2 2 (6.67%) Wi-Fi
3 1 (3.33%) SAN
Database & Business Intelligence
1 1 (3.33%) Oracle Database
General
1 9 (30.00%) Finance
2 4 (13.33%) Retail
3 2 (6.67%) Back Office
3 2 (6.67%) Manufacturing
Job Titles
1 9 (30.00%) 1st Line Support
2 6 (20.00%) 1st Line Engineer
2 6 (20.00%) 1st Line Support Engineer
2 6 (20.00%) First Line Help Desk Support
2 6 (20.00%) Help Desk Engineer
2 6 (20.00%) Help Desk Support
2 6 (20.00%) Help Desk Support Engineer
2 6 (20.00%) Service Manager
2 6 (20.00%) Support Engineer
3 5 (16.67%) Transition Manager
4 4 (13.33%) Change Manager
4 4 (13.33%) Consultant
4 4 (13.33%) Implementation Consultant
5 3 (10.00%) Delivery Manager
5 3 (10.00%) Service Transition Manager
5 3 (10.00%) Services Delivery Manager
6 2 (6.67%) Technical Specialist
7 1 (3.33%) Service Desk Analyst
7 1 (3.33%) Support Team Leader
7 1 (3.33%) Team Leader
Miscellaneous
1 11 (36.67%) Management Information System
2 9 (30.00%) Self-Motivation
3 4 (13.33%) Driving Licence
4 2 (6.67%) CMDB
5 1 (3.33%) Analytical Skills
Operating Systems
1 13 (43.33%) Windows
2 3 (10.00%) Windows 7
3 2 (6.67%) Linux
4 1 (3.33%) Unix
4 1 (3.33%) Windows Server
4 1 (3.33%) Windows Server 2008
4 1 (3.33%) Windows Server 2012
Processes & Methodologies
1 25 (83.33%) ITIL
2 11 (36.67%) ITIL V3
3 10 (33.33%) Problem-Solving
4 8 (26.67%) Service Delivery
5 6 (20.00%) Release Management
6 5 (16.67%) Business Analysis
6 5 (16.67%) Configuration Management
6 5 (16.67%) Service Delivery Management
7 4 (13.33%) Change Management
7 4 (13.33%) ERP
8 3 (10.00%) Change Control
8 3 (10.00%) Customer Requirements
8 3 (10.00%) Document Management
8 3 (10.00%) Due Diligence
8 3 (10.00%) Incident Management
8 3 (10.00%) KYC
8 3 (10.00%) PRINCE2
8 3 (10.00%) Project Planning
8 3 (10.00%) SDLC
8 3 (10.00%) Supplier Management
Programming Languages
1 1 (3.33%) C
1 1 (3.33%) PowerShell
1 1 (3.33%) SQL
Qualifications
1 3 (10.00%) ITIL Certification
2 1 (3.33%) Degree
2 1 (3.33%) SC Cleared
2 1 (3.33%) Security Cleared
System Software
1 12 (40.00%) Active Directory
Systems Management
1 2 (6.67%) SCCM
2 1 (3.33%) Nagios
2 1 (3.33%) NetBackup
2 1 (3.33%) SCOM
Vendors
1 13 (43.33%) Microsoft
2 3 (10.00%) Pegasus
2 3 (10.00%) Sage
2 3 (10.00%) ServiceNow
3 2 (6.67%) SAP
4 1 (3.33%) Citrix
4 1 (3.33%) IBM
4 1 (3.33%) Ivanti
4 1 (3.33%) NetApp
4 1 (3.33%) Oracle
4 1 (3.33%) SolarWinds
4 1 (3.33%) VMware