Period
to 20 July 2018

The following table provides summary statistics for permanent job vacancies advertised in Coventry with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 July 2018 with a comparison to the same period in the previous 2 years.

Service Management
West Midlands > Coventry
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 64 66 79
Rank change year-on-year +2 +13 -29
Permanent jobs citing Service Management 41 43 38
As % of all permanent IT jobs advertised in Coventry 3.29% 3.08% 2.52%
As % of the Processes & Methodologies category 3.71% 3.45% 2.89%
Number of salaries quoted 41 37 36
Coventry median annual salary £40,000 £50,000 £36,000
Median salary % change year-on-year -20.00% +38.89% -19.55%
10th Percentile £22,250 £31,400 £19,250
90th Percentile £57,500 £85,000 £53,000
West Midlands median annual salary £45,500 £46,000 £44,000
% change year-on-year -1.09% +4.55% -9.28%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Coventry with a requirement for process or methodology skills.

All Process and Methodology Skills
Coventry
Permanent vacancies with a requirement for process or methodology skills 1,106 1,247 1,313
As % of all permanent IT jobs advertised in Coventry 88.62% 89.20% 86.95%
Number of salaries quoted 909 1,055 1,086
Coventry median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -
10th Percentile £27,500 £26,250 £25,000
90th Percentile £65,000 £61,250 £61,250
West Midlands median annual salary £42,500 £40,000 £40,500
% change year-on-year +6.25% -1.23% +1.25%

Service Management
Job Vacancy Trend in Coventry

Job postings citing Service Management as a percentage of all IT jobs advertised in Coventry.

Job vacancy trend for Service Management in Coventry

Service Management
Salary Trend in Coventry

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Coventry.

Salary trend for Service Management in Coventry

Service Management
Salary Histogram in Coventry

The salary distribution of IT jobs citing Service Management in Coventry over the 6 months to 20 July 2018.

Salary histogram for Service Management in Coventry

For the 6 months to 20 July 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Coventry region with a requirement for Service Management.

1 32 (78.05%) ITIL
2 16 (39.02%) Microsoft
3 15 (36.59%) Active Directory
3 15 (36.59%) Windows
4 14 (34.15%) ITIL V3
5 13 (31.71%) Management Information System
6 11 (26.83%) MS Exchange
6 11 (26.83%) SharePoint
6 11 (26.83%) Internet
6 11 (26.83%) Self-Motivation
6 11 (26.83%) Problem-Solving
7 10 (24.39%) Finance
8 9 (21.95%) Service Delivery
9 7 (17.07%) PRINCE2
9 7 (17.07%) Change Control
10 5 (12.20%) SDLC
10 5 (12.20%) Document Management
10 5 (12.20%) Due Diligence
10 5 (12.20%) Service Delivery Management
10 5 (12.20%) Service Design
11 4 (9.76%) Customer Requirements
11 4 (9.76%) Business Analysis
11 4 (9.76%) Incident Management
11 4 (9.76%) Driving Licence
11 4 (9.76%) ServiceNow
11 4 (9.76%) PowerShell
12 3 (7.32%) Windows 7
12 3 (7.32%) Continuous Improvement
12 3 (7.32%) Office 365
12 3 (7.32%) Matrix Management

Service Management
Co-occurring IT Skills in Coventry by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (26.83%) MS Exchange
1 11 (26.83%) SharePoint
Applications
1 3 (7.32%) Microsoft Office
2 1 (2.44%) Microsoft Excel
2 1 (2.44%) Microsoft PowerPoint
Cloud Services
1 3 (7.32%) Office 365
2 2 (4.88%) Amazon AWS
Communications & Networking
1 11 (26.83%) Internet
2 2 (4.88%) SAN
2 2 (4.88%) Wi-Fi
3 1 (2.44%) LAN
3 1 (2.44%) TCP/IP
3 1 (2.44%) VPN
General
1 10 (24.39%) Finance
2 1 (2.44%) Back Office
2 1 (2.44%) Retail
Job Titles
1 13 (31.71%) Support Engineer
2 12 (29.27%) 1st Line Support
2 12 (29.27%) First Line Help Desk Support
2 12 (29.27%) Help Desk Support
3 11 (26.83%) 1st Line Engineer
3 11 (26.83%) 1st Line Support Engineer
3 11 (26.83%) Help Desk Engineer
3 11 (26.83%) Help Desk Support Engineer
4 5 (12.20%) Service Manager
5 4 (9.76%) Analyst
5 4 (9.76%) Service Transition Manager
5 4 (9.76%) Transition Manager
6 3 (7.32%) Consultant
6 3 (7.32%) Delivery Manager
6 3 (7.32%) Implementation Consultant
7 2 (4.88%) 2nd Line Support
7 2 (4.88%) Architect
7 2 (4.88%) Change Manager
7 2 (4.88%) Desktop Support
7 2 (4.88%) Technical Specialist
Libraries, Frameworks & Software Standards
1 2 (4.88%) Software Packaging
Miscellaneous
1 13 (31.71%) Management Information System
2 11 (26.83%) Self-Motivation
3 4 (9.76%) Driving Licence
4 2 (4.88%) CMDB
5 1 (2.44%) Smartphone
Operating Systems
1 15 (36.59%) Windows
2 3 (7.32%) Windows 7
3 2 (4.88%) Linux
3 2 (4.88%) Windows 10
Processes & Methodologies
1 32 (78.05%) ITIL
2 14 (34.15%) ITIL V3
3 11 (26.83%) Problem-Solving
4 9 (21.95%) Service Delivery
5 7 (17.07%) Change Control
5 7 (17.07%) PRINCE2
6 5 (12.20%) Document Management
6 5 (12.20%) Due Diligence
6 5 (12.20%) SDLC
6 5 (12.20%) Service Delivery Management
6 5 (12.20%) Service Design
7 4 (9.76%) Business Analysis
7 4 (9.76%) Customer Requirements
7 4 (9.76%) Incident Management
8 3 (7.32%) Asset Management
8 3 (7.32%) Continuous Improvement
8 3 (7.32%) ERP
8 3 (7.32%) Matrix Management
8 3 (7.32%) Project Planning
8 3 (7.32%) Release Management
Programming Languages
1 4 (9.76%) PowerShell
Qualifications
1 2 (4.88%) ITIL Certification
1 2 (4.88%) PRINCE2 Practitioner
2 1 (2.44%) Degree
2 1 (2.44%) Microsoft Certification
2 1 (2.44%) SC Cleared
2 1 (2.44%) Security Cleared
Quality Assurance & Compliance
1 1 (2.44%) ISO/IEC 20000
1 1 (2.44%) PMO
1 1 (2.44%) SLA
System Software
1 15 (36.59%) Active Directory
Systems Management
1 3 (7.32%) SCCM
2 2 (4.88%) Nagios
2 2 (4.88%) SCOM
Vendors
1 16 (39.02%) Microsoft
2 4 (9.76%) ServiceNow
3 3 (7.32%) Pegasus
3 3 (7.32%) Sage
4 2 (4.88%) IBM
4 2 (4.88%) NetApp
4 2 (4.88%) SolarWinds
5 1 (2.44%) Apple
5 1 (2.44%) Avaya
5 1 (2.44%) Capita
5 1 (2.44%) Citrix