Period
to 18 January 2018

The following table provides summary statistics for permanent job vacancies advertised in Coventry with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 January 2018 with a comparison to the same period in the previous 2 years.

Service Management
West Midlands > Coventry
6 months to
18 Jan 2018
Same period 2017 Same period 2016
Rank 70 84 82
Rank change year-on-year +14 -2 -11
Permanent jobs citing Service Management 36 21 22
As % of all permanent IT jobs advertised in Coventry 2.73% 1.66% 1.62%
As % of the Processes & Methodologies category 3.05% 1.87% 1.88%
Number of salaries quoted 30 18 22
Coventry median annual salary £45,000 £49,750 £43,500
Median salary % change year-on-year -9.55% +14.37% -20.91%
10th Percentile £34,900 £36,400 £22,500
90th Percentile £54,725 £59,525 £55,000
West Midlands median annual salary £46,059 £45,000 £47,500
% change year-on-year +2.35% -5.26% -5.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Coventry with a requirement for process or methodology skills.

All Process and Methodology Skills
Coventry
Permanent vacancies with a requirement for process or methodology skills 1,180 1,121 1,169
As % of all permanent IT jobs advertised in Coventry 89.60% 88.55% 86.21%
Number of salaries quoted 921 899 981
Coventry median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £26,250 £26,250 £26,250
90th Percentile £63,750 £63,850 £61,250
West Midlands median annual salary £41,250 £41,500 £41,500
% change year-on-year -0.60% - +3.75%

Service Management
Job Vacancy Trend in Coventry

Job postings citing Service Management as a percentage of all IT jobs advertised in Coventry.

Job vacancy trend for Service Management in Coventry

Service Management
Salary Trend in Coventry

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Coventry.

Salary trend for Service Management in Coventry

Service Management
Salary Histogram in Coventry

The salary distribution of IT jobs citing Service Management in Coventry over the 6 months to 18 January 2018.

Salary histogram for Service Management in Coventry

For the 6 months to 18 January 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Coventry region with a requirement for Service Management.

1 34 (94.44%) ITIL
2 19 (52.78%) Windows
3 18 (50.00%) Microsoft
4 16 (44.44%) Active Directory
5 13 (36.11%) Asset Management
6 12 (33.33%) Cisco
7 11 (30.56%) Incident Management
8 10 (27.78%) Problem Management
8 10 (27.78%) Change Control
8 10 (27.78%) Windows Server
9 9 (25.00%) Release Management
9 9 (25.00%) SQL Server
9 9 (25.00%) Change Management
10 8 (22.22%) Project Management
10 8 (22.22%) IIS
10 8 (22.22%) SQL
10 8 (22.22%) SAP
10 8 (22.22%) ERP
11 7 (19.44%) EDI
11 7 (19.44%) BPCS
11 7 (19.44%) C#
11 7 (19.44%) Microsoft Office
11 7 (19.44%) QAD
11 7 (19.44%) Automotive
11 7 (19.44%) Manufacturing
11 7 (19.44%) SCCM
11 7 (19.44%) PowerShell
11 7 (19.44%) Windows 7
11 7 (19.44%) SQL Server Reporting Services
11 7 (19.44%) Technical Analysis

Service Management
Co-occurring IT Skills in Coventry by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (22.22%) IIS
2 2 (5.56%) MS Exchange
3 1 (2.78%) Confluence
3 1 (2.78%) SharePoint
Applications
1 7 (19.44%) Microsoft Office
2 1 (2.78%) MS Visio
Business Applications
1 7 (19.44%) BPCS
2 2 (5.56%) Remedy ITSM
Cloud Services
1 2 (5.56%) Amazon AWS
1 2 (5.56%) GitHub
2 1 (2.78%) Microsoft Azure
2 1 (2.78%) SaaS
Communications & Networking
1 4 (11.11%) TCP/IP
2 3 (8.33%) Internet
3 2 (5.56%) Symposium
4 1 (2.78%) Firewall
4 1 (2.78%) LAN
4 1 (2.78%) PuTTY
4 1 (2.78%) VoIP
4 1 (2.78%) WAN
4 1 (2.78%) Wi-Fi
Database & Business Intelligence
1 9 (25.00%) SQL Server
2 7 (19.44%) SQL Server Reporting Services
3 2 (5.56%) Oracle BI EE
4 1 (2.78%) Crystal Reports
General
1 7 (19.44%) Automotive
1 7 (19.44%) Manufacturing
2 3 (8.33%) Retail
3 2 (5.56%) Telecoms
Job Titles
1 9 (25.00%) Infrastructure Manager
2 7 (19.44%) IT Manager
3 6 (16.67%) 2nd Line Support
3 6 (16.67%) Applications Support
4 5 (13.89%) IT Infrastructure Manager
5 4 (11.11%) Senior Data Warehouse Specialist
6 3 (8.33%) Support Engineer
6 3 (8.33%) Technical Specialist
7 2 (5.56%) Cloud Specialist
7 2 (5.56%) IT Services Manager
7 2 (5.56%) Network Engineer
7 2 (5.56%) Senior Technical Specialist
7 2 (5.56%) Senior Unix Technical Specialist
7 2 (5.56%) Service Manager
7 2 (5.56%) Support Manager
8 1 (2.78%) 1st Line Support Engineer
8 1 (2.78%) ERP Manager
8 1 (2.78%) IT Support
8 1 (2.78%) SAP Support Manager
8 1 (2.78%) Service Desk Engineer
Libraries, Frameworks & Software Standards
1 7 (19.44%) EDI
2 5 (13.89%) Software Packaging
3 1 (2.78%) .NET
Miscellaneous
1 3 (8.33%) Private Cloud
2 2 (5.56%) Public Cloud
3 1 (2.78%) Analytical Skills
3 1 (2.78%) Data Centre
3 1 (2.78%) Management Information System
Operating Systems
1 19 (52.78%) Windows
2 10 (27.78%) Windows Server
3 7 (19.44%) Windows 7
4 6 (16.67%) Windows 10
5 3 (8.33%) Linux
6 1 (2.78%) Windows Server 2008
6 1 (2.78%) Windows Server 2012
Processes & Methodologies
1 34 (94.44%) ITIL
2 13 (36.11%) Asset Management
3 11 (30.56%) Incident Management
4 10 (27.78%) Change Control
4 10 (27.78%) Problem Management
5 9 (25.00%) Change Management
5 9 (25.00%) Release Management
6 8 (22.22%) ERP
6 8 (22.22%) Project Management
7 7 (19.44%) Technical Analysis
8 6 (16.67%) Active Listening
8 6 (16.67%) Project Planning
9 4 (11.11%) Agile Software Development
9 4 (11.11%) Capacity Planning
9 4 (11.11%) ITSM
9 4 (11.11%) Performance Tuning
9 4 (11.11%) Proactive Monitoring
10 3 (8.33%) ITIL V3
11 2 (5.56%) Service Design
11 2 (5.56%) Waterfall
Programming Languages
1 8 (22.22%) SQL
2 7 (19.44%) C#
2 7 (19.44%) PowerShell
3 2 (5.56%) Python
3 2 (5.56%) Ruby
Qualifications
1 6 (16.67%) Degree
2 2 (5.56%) ITIL Certification
3 1 (2.78%) CCNA
3 1 (2.78%) Cisco Certification
Quality Assurance & Compliance
1 2 (5.56%) SLA
System Software
1 16 (44.44%) Active Directory
2 1 (2.78%) VMware Infrastructure
Systems Management
1 7 (19.44%) SCCM
2 2 (5.56%) Cisco CUCM
2 2 (5.56%) Cisco UCCE
2 2 (5.56%) Netcool
3 1 (2.78%) Ansible
3 1 (2.78%) Cisco IPCC
3 1 (2.78%) Opscode Chef
3 1 (2.78%) Puppet
3 1 (2.78%) Systems Management Server (SMS)
Vendors
1 18 (50.00%) Microsoft
2 12 (33.33%) Cisco
3 8 (22.22%) SAP
4 7 (19.44%) QAD
5 3 (8.33%) Oracle
6 2 (5.56%) BMC
6 2 (5.56%) F5
6 2 (5.56%) IBM
6 2 (5.56%) Remedy
7 1 (2.78%) AppDynamics
7 1 (2.78%) Atlassian
7 1 (2.78%) EMC
7 1 (2.78%) SolarWinds
7 1 (2.78%) VMware