Period
to 20 September 2018

The following table provides summary statistics for permanent job vacancies advertised in Coventry with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 September 2018 with a comparison to the same period in the previous 2 years.

Service Management
West Midlands > Coventry
6 months to
20 Sep 2018
Same period 2017 Same period 2016
Rank 55 54 84
Rank change year-on-year -1 +30 -25
Permanent jobs citing Service Management 40 52 32
As % of all permanent IT jobs advertised in Coventry 3.65% 3.74% 2.18%
As % of the Processes & Methodologies category 4.14% 4.10% 2.43%
Number of salaries quoted 41 45 29
Coventry median annual salary £40,000 £50,000 £35,000
Median salary % change year-on-year -20.00% +42.86% -17.65%
10th Percentile £22,250 £32,500 £19,250
90th Percentile £53,750 £85,000 £53,500
West Midlands median annual salary £45,000 £47,500 £42,500
% change year-on-year -5.26% +11.76% -15.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Coventry with a requirement for process or methodology skills.

All Process and Methodology Skills
Coventry
Permanent vacancies with a requirement for process or methodology skills 967 1,269 1,317
As % of all permanent IT jobs advertised in Coventry 88.31% 91.16% 89.71%
Number of salaries quoted 814 1,048 1,100
Coventry median annual salary £45,000 £40,250 £42,500
Median salary % change year-on-year +11.80% -5.29% -
10th Percentile £28,750 £26,250 £26,000
90th Percentile £67,350 £61,250 £61,250
West Midlands median annual salary £44,000 £40,000 £40,000
% change year-on-year +10.00% - -

Service Management
Job Vacancy Trend in Coventry

Job postings citing Service Management as a percentage of all IT jobs advertised in Coventry.

Job vacancy trend for Service Management in Coventry

Service Management
Salary Trend in Coventry

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Coventry.

Salary trend for Service Management in Coventry

Service Management
Salary Histogram in Coventry

The salary distribution of IT jobs citing Service Management in Coventry over the 6 months to 20 September 2018.

Salary histogram for Service Management in Coventry

For the 6 months to 20 September 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Coventry region with a requirement for Service Management.

1 32 (80.00%) ITIL
2 18 (45.00%) Windows
2 18 (45.00%) Microsoft
3 17 (42.50%) Active Directory
4 16 (40.00%) Management Information System
4 16 (40.00%) ITIL V3
5 14 (35.00%) Self-Motivation
5 14 (35.00%) Problem-Solving
5 14 (35.00%) SharePoint
5 14 (35.00%) MS Exchange
5 14 (35.00%) Internet
6 12 (30.00%) Finance
7 7 (17.50%) Service Delivery
8 6 (15.00%) Service Delivery Management
9 5 (12.50%) SDLC
9 5 (12.50%) Change Control
9 5 (12.50%) Business Analysis
9 5 (12.50%) Release Management
10 4 (10.00%) Incident Management
10 4 (10.00%) Driving Licence
10 4 (10.00%) Service Design
10 4 (10.00%) Due Diligence
10 4 (10.00%) Customer Requirements
10 4 (10.00%) Document Management
10 4 (10.00%) ERP
10 4 (10.00%) PRINCE2
11 3 (7.50%) Linux
11 3 (7.50%) ITIL Certification
11 3 (7.50%) Pegasus
11 3 (7.50%) Sage

Service Management
Co-occurring IT Skills in Coventry by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (35.00%) MS Exchange
1 14 (35.00%) SharePoint
Applications
1 1 (2.50%) Microsoft Office
Cloud Services
1 2 (5.00%) Amazon AWS
1 2 (5.00%) Office 365
Communications & Networking
1 14 (35.00%) Internet
2 2 (5.00%) SAN
2 2 (5.00%) TCP/IP
2 2 (5.00%) Wi-Fi
Database & Business Intelligence
1 1 (2.50%) Oracle Database
General
1 12 (30.00%) Finance
2 3 (7.50%) Retail
3 2 (5.00%) Back Office
4 1 (2.50%) Manufacturing
Job Titles
1 14 (35.00%) 1st Line Support
2 13 (32.50%) Support Engineer
3 12 (30.00%) 1st Line Engineer
3 12 (30.00%) 1st Line Support Engineer
3 12 (30.00%) First Line Help Desk Support
3 12 (30.00%) Help Desk Engineer
3 12 (30.00%) Help Desk Support
3 12 (30.00%) Help Desk Support Engineer
4 7 (17.50%) Service Manager
5 5 (12.50%) Delivery Manager
6 4 (10.00%) Consultant
6 4 (10.00%) Implementation Consultant
6 4 (10.00%) Service Transition Manager
6 4 (10.00%) Transition Manager
7 3 (7.50%) Analyst
7 3 (7.50%) IT Support
7 3 (7.50%) Services Delivery Manager
8 2 (5.00%) Change Manager
8 2 (5.00%) Team Leader
8 2 (5.00%) Technical Specialist
Libraries, Frameworks & Software Standards
1 1 (2.50%) Software Packaging
Miscellaneous
1 16 (40.00%) Management Information System
2 14 (35.00%) Self-Motivation
3 4 (10.00%) Driving Licence
4 2 (5.00%) CMDB
5 1 (2.50%) Analytical Skills
Operating Systems
1 18 (45.00%) Windows
2 3 (7.50%) Linux
2 3 (7.50%) Windows 7
3 1 (2.50%) Unix
3 1 (2.50%) Windows 10
Processes & Methodologies
1 32 (80.00%) ITIL
2 16 (40.00%) ITIL V3
3 14 (35.00%) Problem-Solving
4 7 (17.50%) Service Delivery
5 6 (15.00%) Service Delivery Management
6 5 (12.50%) Business Analysis
6 5 (12.50%) Change Control
6 5 (12.50%) Release Management
6 5 (12.50%) SDLC
7 4 (10.00%) Customer Requirements
7 4 (10.00%) Document Management
7 4 (10.00%) Due Diligence
7 4 (10.00%) ERP
7 4 (10.00%) Incident Management
7 4 (10.00%) PRINCE2
7 4 (10.00%) Service Design
8 3 (7.50%) Continuous Improvement
8 3 (7.50%) KYC
8 3 (7.50%) Project Planning
8 3 (7.50%) Supplier Management
Programming Languages
1 3 (7.50%) PowerShell
2 1 (2.50%) C
2 1 (2.50%) SQL
Qualifications
1 3 (7.50%) ITIL Certification
2 2 (5.00%) Degree
3 1 (2.50%) SC Cleared
3 1 (2.50%) Security Cleared
Quality Assurance & Compliance
1 1 (2.50%) SLA
System Software
1 17 (42.50%) Active Directory
Systems Management
1 3 (7.50%) SCCM
2 2 (5.00%) Nagios
2 2 (5.00%) SCOM
3 1 (2.50%) NetBackup
Vendors
1 18 (45.00%) Microsoft
2 3 (7.50%) Pegasus
2 3 (7.50%) Sage
2 3 (7.50%) ServiceNow
3 2 (5.00%) IBM
3 2 (5.00%) NetApp
3 2 (5.00%) SolarWinds
4 1 (2.50%) Capita
4 1 (2.50%) Ivanti
4 1 (2.50%) Oracle
4 1 (2.50%) SAP