Period
to 20 February 2019

The following table provides summary statistics for permanent job vacancies advertised in Coventry with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 February 2019 with a comparison to the same period in the previous 2 years.

Service Management
West Midlands > Coventry
6 months to
20 Feb 2019
Same period 2018 Same period 2017
Rank 73 86 79
Rank change year-on-year +13 -7 +10
Permanent jobs citing Service Management 18 27 22
As % of all permanent IT jobs advertised in Coventry 1.94% 2.00% 1.80%
As % of the Processes & Methodologies category 2.16% 2.21% 1.99%
Number of salaries quoted 17 23 18
Coventry median annual salary £29,565 £47,500 £49,750
Median salary % change year-on-year -37.76% -4.52% +10.56%
10th Percentile £22,250 £35,750 £38,500
90th Percentile £68,000 £54,000 £62,500
West Midlands median annual salary £45,000 £47,500 £45,000
% change year-on-year -5.26% +5.56% -10.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Coventry with a requirement for process or methodology skills.

All Process and Methodology Skills
Coventry
Permanent vacancies with a requirement for process or methodology skills 833 1,223 1,104
As % of all permanent IT jobs advertised in Coventry 89.76% 90.39% 90.20%
Number of salaries quoted 686 949 880
Coventry median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £22,250 £26,250 £26,250
90th Percentile £67,500 £63,750 £64,500
West Midlands median annual salary £45,000 £42,000 £40,500
% change year-on-year +7.14% +3.70% -3.57%

Service Management
Job Vacancy Trend in Coventry

Job postings citing Service Management as a percentage of all IT jobs advertised in Coventry.

Job vacancy trend for Service Management in Coventry

Service Management
Salary Trend in Coventry

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Coventry.

Salary trend for Service Management in Coventry

Service Management
Salary Histogram in Coventry

The salary distribution of IT jobs citing Service Management in Coventry over the 6 months to 20 February 2019.

Salary histogram for Service Management in Coventry

For the 6 months to 20 February 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Coventry region with a requirement for Service Management.

1 16 (88.89%) ITIL
2 12 (66.67%) Microsoft
3 11 (61.11%) Windows
4 8 (44.44%) Active Directory
5 7 (38.89%) Problem-Solving
6 5 (27.78%) Self-Motivation
6 5 (27.78%) MS Exchange
6 5 (27.78%) Internet
6 5 (27.78%) SharePoint
6 5 (27.78%) Management Information System
6 5 (27.78%) ITIL V3
7 4 (22.22%) Ivanti
7 4 (22.22%) SC Cleared
7 4 (22.22%) Security Cleared
7 4 (22.22%) NetBackup
7 4 (22.22%) Linux
7 4 (22.22%) Unix
7 4 (22.22%) SQL
7 4 (22.22%) Oracle
7 4 (22.22%) Oracle Database
8 3 (16.67%) Configuration Management
8 3 (16.67%) Service Delivery
8 3 (16.67%) ITIL Certification
9 2 (11.11%) Windows 7
9 2 (11.11%) Release Management
9 2 (11.11%) SCCM
9 2 (11.11%) Retail
9 2 (11.11%) Business Analysis
9 2 (11.11%) Wi-Fi
9 2 (11.11%) Manufacturing

Service Management
Co-occurring IT Skills in Coventry by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (27.78%) MS Exchange
1 5 (27.78%) SharePoint
2 1 (5.56%) Exchange Server 2010
Cloud Services
1 1 (5.56%) Microsoft Azure
1 1 (5.56%) Office 365
Communications & Networking
1 5 (27.78%) Internet
2 2 (11.11%) Wi-Fi
3 1 (5.56%) Firewall
3 1 (5.56%) TCP/IP
3 1 (5.56%) VPN
Database & Business Intelligence
1 4 (22.22%) Oracle Database
General
1 2 (11.11%) Manufacturing
1 2 (11.11%) Retail
Job Titles
1 5 (27.78%) 1st Line Support
2 4 (22.22%) Analyst
2 4 (22.22%) Service Analyst
2 4 (22.22%) Service Desk Analyst
3 3 (16.67%) IT Support
3 3 (16.67%) Support Engineer
4 2 (11.11%) 1st Line Engineer
4 2 (11.11%) 1st Line Support Engineer
4 2 (11.11%) Change Manager
4 2 (11.11%) First Line Help Desk Support
4 2 (11.11%) Help Desk Engineer
4 2 (11.11%) Help Desk Support
4 2 (11.11%) Help Desk Support Engineer
4 2 (11.11%) Transition Manager
5 1 (5.56%) 3rd Line Support Engineer
5 1 (5.56%) Head of IT
5 1 (5.56%) IT Support Analyst
5 1 (5.56%) Linux Support
5 1 (5.56%) Team Leader
5 1 (5.56%) Unix Support
Miscellaneous
1 5 (27.78%) Management Information System
1 5 (27.78%) Self-Motivation
2 2 (11.11%) Analytical Skills
3 1 (5.56%) Smartphone
Operating Systems
1 11 (61.11%) Windows
2 4 (22.22%) Linux
2 4 (22.22%) Unix
3 2 (11.11%) Windows 7
4 1 (5.56%) Windows Server
4 1 (5.56%) Windows Server 2008
4 1 (5.56%) Windows Server 2012
Processes & Methodologies
1 16 (88.89%) ITIL
2 7 (38.89%) Problem-Solving
3 5 (27.78%) ITIL V3
4 3 (16.67%) Configuration Management
4 3 (16.67%) Service Delivery
5 2 (11.11%) Business Analysis
5 2 (11.11%) Change Management
5 2 (11.11%) E-Commerce
5 2 (11.11%) Mentoring
5 2 (11.11%) Programme Delivery
5 2 (11.11%) Project Management
5 2 (11.11%) Release Management
5 2 (11.11%) Scorecard
6 1 (5.56%) Change Control
6 1 (5.56%) Coaching
6 1 (5.56%) Cybersecurity
6 1 (5.56%) Incident Management
6 1 (5.56%) People Management
6 1 (5.56%) Statistics
6 1 (5.56%) Supplier Management
Programming Languages
1 4 (22.22%) SQL
2 2 (11.11%) C
Qualifications
1 4 (22.22%) SC Cleared
1 4 (22.22%) Security Cleared
2 3 (16.67%) ITIL Certification
System Software
1 8 (44.44%) Active Directory
2 1 (5.56%) BitLocker
2 1 (5.56%) VMware Infrastructure
Systems Management
1 4 (22.22%) NetBackup
2 2 (11.11%) SCCM
Vendors
1 12 (66.67%) Microsoft
2 4 (22.22%) Ivanti
2 4 (22.22%) Oracle
3 2 (11.11%) Citrix
3 2 (11.11%) SAP
3 2 (11.11%) VMware