2nd Line Support Contract Job Trends in the East of England

Second Line Support
England > East of England

The median Second Line Support daily rate in the East of England is £200, according to job vacancies posted in the 6 months leading up to 20 December 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
20 Dec 2025
Same period 2024 Same period 2023
Rank 93 81 82
Rank change year-on-year -12 +1 +17
Contract jobs requiring a 2nd Line Support 13 3 21
As % of all contract jobs in the East of England 0.81% 0.26% 1.23%
As % of the Job Titles category 0.91% 0.30% 1.37%
Number of daily rates quoted 2 1 18
10th Percentile £187 - £129
25th Percentile £189 £213 £159
Median daily rate (50th Percentile) £200 £225 £185
Median % change year-on-year -11.11% +21.62% +10.45%
75th Percentile £211 £238 £190
90th Percentile £214 - £233
England median daily rate £190 £219 £200
% change year-on-year -13.24% +9.50% -11.11%
Number of hourly rates quoted 6 1 1
10th Percentile - - -
25th Percentile £15.50 - £21.25
Median hourly rate £16.00 £31.12 £22.50
Median % change year-on-year -48.59% +38.31% +32.35%
75th Percentile £16.50 - £23.75
90th Percentile - - -
England median hourly rate £19.85 £24.18 £19.12
% change year-on-year -17.91% +26.46% -14.07%

All Contract IT Job Vacancies
East of England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the East of England with a recognized job title 1,428 1,010 1,531
% of contract IT jobs with a recognized job title 88.97% 88.91% 89.79%
Number of daily rates quoted 609 451 874
10th Percentile £188 £213 £200
25th Percentile £335 £313 £363
Median daily rate (50th Percentile) £486 £454 £475
Median % change year-on-year +6.94% -4.42% -2.56%
75th Percentile £575 £578 £575
90th Percentile £680 £675 £675
England median daily rate £508 £525 £533
% change year-on-year -3.24% -1.50% -3.09%
Number of hourly rates quoted 427 154 284
10th Percentile £13.50 £16.01 £14.00
25th Percentile £16.75 £21.46 £16.94
Median hourly rate £28.00 £47.50 £44.50
Median % change year-on-year -41.05% +6.74% +117.07%
75th Percentile £65.00 £67.50 £65.00
90th Percentile £70.00 £78.58 £84.36
England median hourly rate £26.30 £35.00 £45.00
% change year-on-year -24.86% -22.22% +40.63%

2nd Line Support
Job Vacancy Trend in the East of England

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support' in the job title relative to all contract IT jobs advertised in the East of England.

2nd Line Support job vacancy trend in the East of England

2nd Line Support
Daily Rate Trend in the East of England

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the East of England.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the East of England

2nd Line Support
Hourly Rate Trend in the East of England

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the East of England.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the East of England

2nd Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the East of England region over the 6 months to 20 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Norfolk - 6 - -
Hertfordshire -17 5 - - 4
Cambridgeshire - 1 £200 - 3
Essex - 1 £200 -
2nd Line Support
England

2nd Line Support Skill Set
Top 28 Co-Occurring Skills & Capabilities in the East of England

For the 6 months to 20 December 2025, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the East of England region featuring 2nd Line Support in the job title.

1 8 (61.54%) Windows
2 7 (53.85%) Active Directory
2 7 (53.85%) LAN
2 7 (53.85%) WAN
2 7 (53.85%) Windows Server
3 6 (46.15%) Asset Management
3 6 (46.15%) ECDL
3 6 (46.15%) ITIL
3 6 (46.15%) Microsoft Office
3 6 (46.15%) Network Management
3 6 (46.15%) Network Monitoring
3 6 (46.15%) Service Management
3 6 (46.15%) Structured Cabling
3 6 (46.15%) TCP/IP
3 6 (46.15%) Wireless
4 5 (38.46%) Break/Fix
5 2 (15.38%) Microsoft 365
6 1 (7.69%) Customer Service
6 1 (7.69%) Hyper-V
6 1 (7.69%) ITSM
6 1 (7.69%) Mac OS
6 1 (7.69%) Microsoft
6 1 (7.69%) PowerShell
6 1 (7.69%) Problem-Solving
6 1 (7.69%) Project Delivery
6 1 (7.69%) VMware
6 1 (7.69%) VMware Infrastructure
6 1 (7.69%) Wi-Fi

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the East of England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 6 (46.15%) Microsoft Office
Cloud Services
1 2 (15.38%) Microsoft 365
Communications & Networking
1 7 (53.85%) LAN
1 7 (53.85%) WAN
2 6 (46.15%) Structured Cabling
2 6 (46.15%) TCP/IP
2 6 (46.15%) Wireless
3 1 (7.69%) Wi-Fi
General
1 1 (7.69%) Legal
1 1 (7.69%) Social Skills
Miscellaneous
1 7 (53.85%) NHS
2 6 (46.15%) CMDB
2 6 (46.15%) Driving Licence
2 6 (46.15%) Management Information System
3 1 (7.69%) Enterprise Software
Operating Systems
1 8 (61.54%) Windows
2 7 (53.85%) Windows Server
3 1 (7.69%) Mac OS
Processes & Methodologies
1 6 (46.15%) Asset Management
1 6 (46.15%) ITIL
1 6 (46.15%) Network Management
1 6 (46.15%) Network Monitoring
1 6 (46.15%) Service Management
2 5 (38.46%) Break/Fix
3 1 (7.69%) Customer Service
3 1 (7.69%) ITSM
3 1 (7.69%) Problem-Solving
3 1 (7.69%) Project Delivery
Programming Languages
1 1 (7.69%) PowerShell
Qualifications
1 6 (46.15%) ECDL
System Software
1 7 (53.85%) Active Directory
2 1 (7.69%) Hyper-V
2 1 (7.69%) VMware Infrastructure
Vendors
1 1 (7.69%) Microsoft
1 1 (7.69%) VMware