Period
to 21 November 2017

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > East of England
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 92 106 86
Rank change year-on-year +14 -20 +13
Contract jobs citing Service Management 121 94 141
As % of all contract IT jobs advertised in the East of England 2.34% 1.94% 2.39%
As % of the Processes & Methodologies category 2.83% 2.39% 3.04%
Number of daily rates quoted 69 64 90
East of England median daily rate £375 £400 £400
Median daily rate % change year-on-year -6.25% - +1.27%
10th Percentile £130 £163 £300
90th Percentile £653 £600 £557
England median daily rate £425 £425 £410
% change year-on-year - +3.66% +7.89%
Number of hourly rates quoted 18 4 8
East of England median hourly rate £12.43 £16.50 £25.00
Median hourly rate % change year-on-year -24.70% -34.00% +56.25%
10th Percentile £10.33 £13.48 £18.35
90th Percentile £28.52 £17.25 £56.50
England median hourly rate £15.00 £14.50 £18.26
% change year-on-year +3.45% -20.59% +21.73%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Contract vacancies with a requirement for process or methodology skills 4279 3935 4640
As % of all contract IT jobs advertised in the East of England 82.67% 81.39% 78.75%
Number of daily rates quoted 2463 2286 2717
East of England median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £250 £224 £233
90th Percentile £575 £542 £550
England median daily rate £450 £425 £423
% change year-on-year +5.88% +0.47% +5.75%
Number of hourly rates quoted 259 313 390
East of England median hourly rate £31.03 £31.50 £25.50
Median hourly rate % change year-on-year -1.49% +23.53% +3.83%
10th Percentile £11.52 £13.80 £11.98
90th Percentile £49.75 £47.50 £45.47
England median hourly rate £23.75 £24.42 £22.50
% change year-on-year -2.74% +8.53% +18.42%

Service Management
Job Vacancy Trend in the East of England

Job postings citing Service Management as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Management in the East of England

Service Management
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the East of England.

Contractor daily rate trend for Service Management in the East of England

Service Management
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Service Management in the East of England over the 6 months to 21 November 2017.

Contractor daily rate histogram for Service Management in the East of England

Service Management
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the East of England.

Contractor hourly rate trend for Service Management in the East of England

Service Management
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing Service Management in the East of England over the 6 months to 21 November 2017.

Contractor hourly rate histogram for Service Management in the East of England

Service Management
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the East of England region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -15 29 £425 -9.09% 5
Essex -3 26 £388 +3.33% 2
Bedfordshire -4 25 £375 - 1
Hertfordshire -9 17 £425 +6.25% 7
Norfolk +3 14 £275 +52.78% 4
Suffolk +19 9 £425 -
Service Management
England

For the 6 months to 21 November 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region with a requirement for Service Management.

1 68 (56.20%) ITIL
2 49 (40.50%) ITSM
3 37 (30.58%) Microsoft
4 32 (26.45%) Active Directory
5 28 (23.14%) Windows
6 16 (13.22%) SQL
7 15 (12.40%) Project Management
7 15 (12.40%) Management Information System
7 15 (12.40%) DameWare
8 14 (11.57%) Terminal Services
8 14 (11.57%) SLA
9 13 (10.74%) Stakeholder Management
9 13 (10.74%) Problem Management
9 13 (10.74%) Analytical Skills
10 12 (9.92%) Agile Software Development
11 11 (9.09%) Business Continuity
11 11 (9.09%) Finance
11 11 (9.09%) Change Management
12 10 (8.26%) Disaster Recovery
12 10 (8.26%) Cisco
12 10 (8.26%) SQL Server
12 10 (8.26%) Office 365
13 9 (7.44%) Analytics
13 9 (7.44%) ServiceNow
13 9 (7.44%) Windows Server
13 9 (7.44%) NHS
13 9 (7.44%) Statistics
14 8 (6.61%) Incident Management
14 8 (6.61%) Citrix
14 8 (6.61%) Microsoft Certification

Service Management
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.48%) Confluence
1 3 (2.48%) JBoss
1 3 (2.48%) SharePoint
1 3 (2.48%) Tomcat
1 3 (2.48%) WebLogic
2 2 (1.65%) CMS
2 2 (1.65%) IIS
2 2 (1.65%) MS Exchange
2 2 (1.65%) Skype for Business
3 1 (0.83%) Apache
3 1 (0.83%) nginx
Applications
1 3 (2.48%) Microsoft Office
2 1 (0.83%) Microsoft Excel
2 1 (0.83%) Microsoft PowerPoint
Business Applications
1 7 (5.79%) Remedy ITSM
2 3 (2.48%) Dynamics AX
3 2 (1.65%) Remedy AR System
4 1 (0.83%) Magento
Cloud Services
1 10 (8.26%) Office 365
2 2 (1.65%) Microsoft Azure
2 2 (1.65%) SaaS
3 1 (0.83%) Amazon AWS
3 1 (0.83%) IaaS
3 1 (0.83%) PaaS
Communications & Networking
1 7 (5.79%) Firewall
2 6 (4.96%) LAN
2 6 (4.96%) WAN
2 6 (4.96%) WebEx
3 4 (3.31%) Internet
3 4 (3.31%) Wireless
4 3 (2.48%) DNS
4 3 (2.48%) H.323
4 3 (2.48%) IPsec
4 3 (2.48%) MPLS
4 3 (2.48%) PSTN
4 3 (2.48%) SSL
4 3 (2.48%) Unified Communications
4 3 (2.48%) VPN
4 3 (2.48%) WLAN
5 2 (1.65%) SAN
5 2 (1.65%) Skype
6 1 (0.83%) FTP
6 1 (0.83%) TCP/IP
6 1 (0.83%) VoIP
Database & Business Intelligence
1 10 (8.26%) SQL Server
2 6 (4.96%) Crystal Reports
3 1 (0.83%) DataStage
3 1 (0.83%) DB2
3 1 (0.83%) Informix
3 1 (0.83%) Microsoft Power View
3 1 (0.83%) MongoDB
3 1 (0.83%) MySQL
3 1 (0.83%) PostgreSQL
3 1 (0.83%) Power BI
3 1 (0.83%) PowerPivot
3 1 (0.83%) QualityStage
3 1 (0.83%) SQL Server Analysis Services
3 1 (0.83%) SQL Server Reporting Services
Development Applications
1 3 (2.48%) JIRA
2 2 (1.65%) Wise Package Studio
3 1 (0.83%) Subversion
3 1 (0.83%) Vagrant
General
1 11 (9.09%) Finance
2 4 (3.31%) Law
2 4 (3.31%) Pharmaceutical
2 4 (3.31%) Telecoms
3 3 (2.48%) Legal
4 2 (1.65%) Banking
4 2 (1.65%) Manufacturing
5 1 (0.83%) Automotive
Job Titles
1 33 (27.27%) Analyst
2 17 (14.05%) Architect
3 13 (10.74%) Service Analyst
4 11 (9.09%) Support Analyst
5 8 (6.61%) Developer
6 7 (5.79%) 1st Line Support
6 7 (5.79%) 1st Line Support Analyst
6 7 (5.79%) Infrastructure Engineer
6 7 (5.79%) IT Analyst
6 7 (5.79%) Service Desk Analyst
7 6 (4.96%) Project Manager
7 6 (4.96%) Team Leader
8 5 (4.13%) Coordinator
8 5 (4.13%) DBA
8 5 (4.13%) Delivery Manager
8 5 (4.13%) Service Desk Team Leader
8 5 (4.13%) SQL DBA
8 5 (4.13%) SQL Server DBA
8 5 (4.13%) Technical Coordinator
9 4 (3.31%) Cloud Architect
Libraries, Frameworks & Software Standards
1 5 (4.13%) .NET
2 4 (3.31%) HTML
3 3 (2.48%) J2EE
4 2 (1.65%) CSS
4 2 (1.65%) Web Services
4 2 (1.65%) XHTML
5 1 (0.83%) LAMP
5 1 (0.83%) LEMP Stack
5 1 (0.83%) Oracle Fusion
5 1 (0.83%) SAP PI
5 1 (0.83%) XML
5 1 (0.83%) XML Schema
5 1 (0.83%) XSL
Miscellaneous
1 15 (12.40%) Management Information System
2 13 (10.74%) Analytical Skills
3 9 (7.44%) NHS
4 7 (5.79%) Data Centre
5 3 (2.48%) Driving Licence
5 3 (2.48%) Hybrid Cloud
5 3 (2.48%) Virtual Team
6 2 (1.65%) Computer Science
6 2 (1.65%) FMCG
6 2 (1.65%) PDA
7 1 (0.83%) CMDB
7 1 (0.83%) Enterprise Cloud
7 1 (0.83%) Public Cloud
7 1 (0.83%) Reinsurance
Operating Systems
1 28 (23.14%) Windows
2 9 (7.44%) Windows Server
3 7 (5.79%) Unix
4 5 (4.13%) Linux
4 5 (4.13%) Windows 7
5 3 (2.48%) Solaris
5 3 (2.48%) Windows Phone
5 3 (2.48%) Windows Server 2012
6 2 (1.65%) OpenVMS
6 2 (1.65%) VMS
6 2 (1.65%) Windows 10
7 1 (0.83%) Mac OS X
Processes & Methodologies
1 68 (56.20%) ITIL
2 49 (40.50%) ITSM
3 15 (12.40%) Project Management
4 13 (10.74%) Problem Management
4 13 (10.74%) Stakeholder Management
5 12 (9.92%) Agile Software Development
6 11 (9.09%) Business Continuity
6 11 (9.09%) Change Management
7 10 (8.26%) Disaster Recovery
8 9 (7.44%) Analytics
8 9 (7.44%) Statistics
9 8 (6.61%) Change Control
9 8 (6.61%) Incident Management
9 8 (6.61%) Mentoring
10 7 (5.79%) Information Management
10 7 (5.79%) PRINCE2
10 7 (5.79%) Service Delivery
10 7 (5.79%) Service Design
11 6 (4.96%) DevOps
11 6 (4.96%) ITIL V3
Programming Languages
1 16 (13.22%) SQL
2 7 (5.79%) C
3 4 (3.31%) Java
4 3 (2.48%) C++
5 2 (1.65%) REXX
5 2 (1.65%) Tcl
5 2 (1.65%) T-SQL
5 2 (1.65%) VB
5 2 (1.65%) VBA
5 2 (1.65%) VBScript
6 1 (0.83%) JavaScript
6 1 (0.83%) Perl
6 1 (0.83%) PHP
6 1 (0.83%) Shell Script
Qualifications
1 8 (6.61%) Microsoft Certification
2 6 (4.96%) Degree
3 5 (4.13%) MCP
4 4 (3.31%) MCSA
4 4 (3.31%) MCSE
5 3 (2.48%) ITIL Certification
5 3 (2.48%) ITIL Foundation Certificate
5 3 (2.48%) Security Cleared
6 2 (1.65%) CCNP
6 2 (1.65%) Cisco Certification
6 2 (1.65%) PRINCE2 Certification
6 2 (1.65%) PRINCE2 Practitioner
6 2 (1.65%) SC Cleared
7 1 (0.83%) Computer Science Degree
7 1 (0.83%) DV Cleared
7 1 (0.83%) Master's Degree
7 1 (0.83%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 14 (11.57%) SLA
2 1 (0.83%) Data Quality
2 1 (0.83%) PMO
2 1 (0.83%) QA
System Software
1 32 (26.45%) Active Directory
2 14 (11.57%) Terminal Services
3 5 (4.13%) VMware Infrastructure
4 1 (0.83%) VMware ESXi
Systems Management
1 15 (12.40%) DameWare
2 3 (2.48%) Cisco IPCC
2 3 (2.48%) SCOM
3 2 (1.65%) Cisco CUCM
3 2 (1.65%) OpenView Configuration Management
4 1 (0.83%) AirWatch
4 1 (0.83%) McAfee ePO
4 1 (0.83%) SCCM
4 1 (0.83%) vCenter Server
Vendors
1 37 (30.58%) Microsoft
2 10 (8.26%) Cisco
3 9 (7.44%) ServiceNow
4 8 (6.61%) Citrix
5 7 (5.79%) Remedy
6 6 (4.96%) HP
7 5 (4.13%) VMware
8 4 (3.31%) BMC
8 4 (3.31%) Oracle
9 2 (1.65%) AlgoSec
9 2 (1.65%) CA
9 2 (1.65%) Huawei
9 2 (1.65%) NetApp
9 2 (1.65%) Symantec
9 2 (1.65%) Tufin
10 1 (0.83%) Demandware
10 1 (0.83%) Palo Alto
10 1 (0.83%) SolarWinds
10 1 (0.83%) Teradata
10 1 (0.83%) Zend