The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England / East of England
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 55 84 69
Rank change year-on-year +29 -15  
Contract jobs citing Service Management 78 45 85
As % of all contract IT jobs advertised in the East of England 3.30% 1.76% 2.81%
As % of the Processes & Methodologies category 3.94% 2.20% 3.51%
Number of daily rates quoted 41 24 50
Median daily rate £375 £375 £411
Median daily rate % change year-on-year - -8.81%  
90% offered a daily rate of more than £138 £178 £300
10% offered a daily rate of more than £470 £600 £518
UK excluding London median daily rate £400 £401 £375
% change year-on-year -0.12% +6.80%  
Number of hourly rates quoted 8 1 7
Median hourly rate £13.98 £16.50 £11.00
Median hourly rate % change year-on-year -15.25% +50.00%  
90% offered a hourly rate of more than £11.50 £16.50 £10.30
10% offered a hourly rate of more than £14.50 £16.50 £52.50
UK excluding London median hourly rate £16.00 £15.00 £13.35
% change year-on-year +6.66% +12.35%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process and methodology skills.

Contract Process & Methodology Skills
East of England
Contract job vacancies with a requirement for process and methodology skills 1979 2044 2420
As % of all contract IT job vacancies advertised in the East of England 83.78% 80.13% 80.00%
Number of daily rates quoted 1136 1177 1441
Median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25%  
90% offered a daily rate of more than £288 £260 £275
10% offered a daily rate of more than £575 £575 £525
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.89%  
Number of hourly rates quoted 137 162 179
Median hourly rate £35.00 £31.00 £33.00
Median hourly rate % change year-on-year +12.90% -6.06%  
90% offered a hourly rate of more than £13.72 £16.50 £12.00
10% offered a hourly rate of more than £62.50 £47.00 £50.00
UK excluding London median hourly rate £34.75 £28.50 £30.00
% change year-on-year +21.92% -5.00%  

Service Management
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the East of England

Service Management
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the East of England.

Contractor daily rate trend for Service Management in the East of England

Service Management
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Service Management in the East of England over the 3 months to 28 June 2017.

Contractor daily rate histogram for Service Management in the East of England

Service Management
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the East of England.

Contractor hourly rate trend for Service Management in the East of England

Service Management
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the East of England region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +4 21 £400 +90.47% 1
Bedfordshire +6 17 £300 +76.47% 4
Norfolk +13 14 £368 +63.33%
Hertfordshire +4 14 £408 +16.42% 5
Cambridgeshire -3 13 £425 -26.08% 5
Suffolk +12 1 - - 1
Service Management
England

For the 6 months to 28 June 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region with a requirement for Service Management.

1 83 (61.94%) ITIL
2 42 (31.34%) ITSM
3 37 (27.61%) Microsoft
4 30 (22.39%) Service Delivery
5 23 (17.16%) Windows
6 18 (13.43%) Project Management
6 18 (13.43%) Service Design
7 17 (12.69%) Office 365
7 17 (12.69%) SLA
7 17 (12.69%) Active Directory
7 17 (12.69%) Problem Management
8 15 (11.19%) Microsoft Office
9 14 (10.45%) Microsoft Excel
10 13 (9.70%) Analytical Skills
11 11 (8.21%) Disaster Recovery
11 11 (8.21%) PRINCE2
11 11 (8.21%) Customer Engagement
11 11 (8.21%) Microsoft PowerPoint
12 10 (7.46%) Agile Software Development
12 10 (7.46%) Degree
12 10 (7.46%) WAN
12 10 (7.46%) ITIL Certification
12 10 (7.46%) Microsoft Certification
13 9 (6.72%) DameWare
13 9 (6.72%) Finance
13 9 (6.72%) Terminal Services
13 9 (6.72%) Cisco
13 9 (6.72%) Data Centre
14 8 (5.97%) ITIL V3
14 8 (5.97%) DNS

Service Management
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.99%) MS Exchange
2 2 (1.49%) IIS
3 1 (0.75%) CMS
3 1 (0.75%) SharePoint
3 1 (0.75%) Skype for Business
Applications
1 15 (11.19%) Microsoft Office
2 14 (10.45%) Microsoft Excel
3 11 (8.21%) Microsoft PowerPoint
4 8 (5.97%) MS Visio
Business Applications
1 5 (3.73%) Remedy ITSM
2 1 (0.75%) Oracle EBS
2 1 (0.75%) Oracle Financials
2 1 (0.75%) Oracle Procure-to-Pay
2 1 (0.75%) SAP CRM
2 1 (0.75%) SAP ERP
2 1 (0.75%) Unit4 Business World
Cloud Services
1 17 (12.69%) Office 365
2 5 (3.73%) Amazon AWS
2 5 (3.73%) IaaS
3 3 (2.24%) Google Drive
4 2 (1.49%) SaaS
4 2 (1.49%) Veeva
5 1 (0.75%) Microsoft Azure
5 1 (0.75%) PaaS
Communications & Networking
1 10 (7.46%) WAN
2 8 (5.97%) DNS
3 7 (5.22%) LAN
4 4 (2.99%) DHCP
4 4 (2.99%) Firewall
4 4 (2.99%) WebEx
4 4 (2.99%) WLAN
5 3 (2.24%) VoIP
6 2 (1.49%) Internet
6 2 (1.49%) Unified Communications
6 2 (1.49%) VPN
7 1 (0.75%) Network Security
7 1 (0.75%) SAN
7 1 (0.75%) Wireless
7 1 (0.75%) Wireless Security
Database & Business Intelligence
1 4 (2.99%) Relational Database
2 2 (1.49%) Data Warehouse
3 1 (0.75%) SQL Server
Development Applications
1 3 (2.24%) JIRA
2 1 (0.75%) Wise Package Studio
General
1 9 (6.72%) Finance
2 6 (4.48%) Pharmaceutical
3 5 (3.73%) Retail
4 2 (1.49%) Marketing
5 1 (0.75%) Advertising
5 1 (0.75%) Banking
5 1 (0.75%) Games
5 1 (0.75%) Legal
5 1 (0.75%) Publishing
5 1 (0.75%) Telecoms
Job Titles
1 32 (23.88%) Analyst
2 17 (12.69%) Architect
3 16 (11.94%) Project Manager
4 13 (9.70%) Service Analyst
5 11 (8.21%) Consultant
5 11 (8.21%) Service Manager
5 11 (8.21%) Team Leader
6 10 (7.46%) Support Analyst
7 8 (5.97%) Business Analyst
7 8 (5.97%) Service Desk Team Leader
8 7 (5.22%) Coordinator
8 7 (5.22%) IT Analyst
8 7 (5.22%) Senior Manager
9 6 (4.48%) 1st Line Support
9 6 (4.48%) Infrastructure Architect
9 6 (4.48%) IT Manager
9 6 (4.48%) Programme Manager
9 6 (4.48%) Senior Project Manager
9 6 (4.48%) Service Architect
9 6 (4.48%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 3 (2.24%) Oracle Fusion
2 1 (0.75%) .NET
2 1 (0.75%) HTML
2 1 (0.75%) SAP PI
2 1 (0.75%) Silverlight
2 1 (0.75%) Web Services
Miscellaneous
1 13 (9.70%) Analytical Skills
2 9 (6.72%) Data Centre
3 8 (5.97%) Management Information System
3 8 (5.97%) NHS
4 6 (4.48%) Hybrid Cloud
5 5 (3.73%) Virtual Team
6 4 (2.99%) Clustering
7 3 (2.24%) Driving Licence
7 3 (2.24%) Smartphone
8 2 (1.49%) PDA
8 2 (1.49%) Reference Data
9 1 (0.75%) Animation
9 1 (0.75%) Blog
9 1 (0.75%) Client/Server
9 1 (0.75%) Computer Science
9 1 (0.75%) Fat Client
9 1 (0.75%) Mobile App
9 1 (0.75%) Public Cloud
9 1 (0.75%) Thin Client
Operating Systems
1 23 (17.16%) Windows
2 7 (5.22%) Linux
3 6 (4.48%) Windows 7
3 6 (4.48%) Windows Server
3 6 (4.48%) Windows Server 2012
4 3 (2.24%) Android
4 3 (2.24%) Apple iOS
4 3 (2.24%) Windows 10
4 3 (2.24%) Windows 8
5 2 (1.49%) Red Hat Enterprise Linux
5 2 (1.49%) Unix
5 2 (1.49%) Windows Server 2008
6 1 (0.75%) Mac OS
6 1 (0.75%) Windows XP
Processes & Methodologies
1 83 (61.94%) ITIL
2 42 (31.34%) ITSM
3 30 (22.39%) Service Delivery
4 18 (13.43%) Project Management
4 18 (13.43%) Service Design
5 17 (12.69%) Problem Management
6 11 (8.21%) Customer Engagement
6 11 (8.21%) Disaster Recovery
6 11 (8.21%) PRINCE2
7 10 (7.46%) Agile Software Development
8 8 (5.97%) Change Management
8 8 (5.97%) ITIL V3
8 8 (5.97%) Migration
8 8 (5.97%) Stakeholder Management
9 6 (4.48%) Incident Management
9 6 (4.48%) Load Balancing
10 5 (3.73%) Business Continuity
10 5 (3.73%) Knowledge Management
10 5 (3.73%) Performance Management
10 5 (3.73%) Security Management
Programming Languages
1 6 (4.48%) SQL
1 6 (4.48%) VBA
2 2 (1.49%) C
3 1 (0.75%) Java
3 1 (0.75%) REXX
3 1 (0.75%) Tcl
3 1 (0.75%) VB
3 1 (0.75%) VBScript
Qualifications
1 10 (7.46%) Degree
1 10 (7.46%) ITIL Certification
1 10 (7.46%) Microsoft Certification
2 8 (5.97%) Security Cleared
3 5 (3.73%) MCP
3 5 (3.73%) PRINCE2 Certification
4 4 (2.99%) MCITP
4 4 (2.99%) MCTS
4 4 (2.99%) SC Cleared
5 3 (2.24%) BPSS Clearance
5 3 (2.24%) Cisco Certification
6 2 (1.49%) CCNP
6 2 (1.49%) MCSA
7 1 (0.75%) Computer Science Degree
7 1 (0.75%) Master's Degree
7 1 (0.75%) MCSE
7 1 (0.75%) PMI Certification
7 1 (0.75%) PMP
7 1 (0.75%) PRINCE2 Practitioner
7 1 (0.75%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 17 (12.69%) SLA
2 3 (2.24%) QA
3 2 (1.49%) Data Quality
3 2 (1.49%) Disclosure Scotland
3 2 (1.49%) PMBOK
3 2 (1.49%) PMO
4 1 (0.75%) ISO 9001
4 1 (0.75%) PCI DSS
System Software
1 17 (12.69%) Active Directory
2 9 (6.72%) Terminal Services
3 5 (3.73%) Hyper-V
4 4 (2.99%) VMware Infrastructure
5 1 (0.75%) Docker
5 1 (0.75%) VMware ESXi
Systems Management
1 9 (6.72%) DameWare
2 4 (2.99%) WSUS
3 2 (1.49%) Cisco CUCM
3 2 (1.49%) SCCM
3 2 (1.49%) SCOM
4 1 (0.75%) OpenView Configuration Management
4 1 (0.75%) vCenter Server
Vendors
1 37 (27.61%) Microsoft
2 9 (6.72%) Cisco
3 6 (4.48%) Remedy
4 5 (3.73%) Oracle
5 4 (2.99%) VMware
6 3 (2.24%) BMC
6 3 (2.24%) Google
7 2 (1.49%) Citrix
7 2 (1.49%) Informatica
7 2 (1.49%) Red Hat
7 2 (1.49%) SAP
7 2 (1.49%) Symantec
7 2 (1.49%) TOWER Software
8 1 (0.75%) AlgoSec
8 1 (0.75%) CA
8 1 (0.75%) CyberArk
8 1 (0.75%) HP
8 1 (0.75%) Siebel
8 1 (0.75%) Tufin
Hertfordshire
Venn Group
Rate: £13 - £15 Per Hour inc holiday pay
Posted: 2 days ago
Southend-On-Sea, Essex
Elevate Direct
Rate: From £550 to £615 per day
Posted: Yesterday
Huntingdon, Cambridgeshire
Experis Ltd
Posted: 6 days ago