Period
to

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 18 August 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL (Information Technology Infrastructure Library)
England > East of England
6 months to
18 Aug 2022
Same period 2021 Same period 2020
Rank 12 12 24
Rank change year-on-year 0 +12 +15
Contract jobs citing ITIL 245 215 103
As % of all contract jobs advertised in the East of England 9.84% 9.50% 6.79%
As % of the Processes & Methodologies category 11.10% 10.62% 7.88%
Number of daily rates quoted 140 141 64
10th Percentile £131 £120 £127
25th Percentile £190 £131 £211
Median daily rate (50th Percentile) £400 £190 £356
Median % change year-on-year +110.53% -46.67% -10.94%
75th Percentile £550 £400 £501
90th Percentile £638 £513 £546
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% -
Number of hourly rates quoted 81 44 7
10th Percentile £13.25 £11.25 £13.99
25th Percentile £13.41 £12.25 £14.25
Median hourly rate £13.66 £12.91 £14.50
Median % change year-on-year +5.85% -11.00% +16.00%
75th Percentile £15.75 £14.00 £39.63
90th Percentile - £18.95 £65.10
England median hourly rate £15.50 £16.00 £17.50
% change year-on-year -3.13% -8.57% +1.45%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Contract vacancies with a requirement for process or methodology skills 2,207 2,024 1,307
As % of all contract IT jobs advertised in the East of England 88.67% 89.48% 86.16%
Number of daily rates quoted 1,370 1,152 809
10th Percentile £200 £155 £224
25th Percentile £363 £290 £330
Median daily rate (50th Percentile) £485 £425 £445
Median % change year-on-year +14.12% -4.49% -1.11%
75th Percentile £600 £538 £525
90th Percentile £675 £613 £600
England median daily rate £550 £500 £488
% change year-on-year +10.00% +2.56% +2.63%
Number of hourly rates quoted 390 299 83
10th Percentile £13.25 £12.25 £13.00
25th Percentile £14.25 £12.50 £14.57
Median hourly rate £20.50 £13.50 £22.50
Median % change year-on-year +51.85% -40.00% +32.35%
75th Percentile £52.50 £24.25 £47.38
90th Percentile £64.10 £50.00 £57.50
England median hourly rate £26.98 £20.50 £22.50
% change year-on-year +31.61% -8.89% +6.91%

ITIL
Job Vacancy Trend in the East of England

Job postings citing ITIL as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for ITIL in the East of England

ITIL
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing ITIL in the East of England.

Daily rate trend for ITIL in the East of England

ITIL
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing ITIL in the East of England over the 6 months to 18 August 2022.

Daily rate histogram for ITIL in the East of England

ITIL
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing ITIL in the East of England.

Hourly rate trend for ITIL in the East of England

ITIL
Hourly Rate Histogram in the East of England

Hourly rate distribution of jobs citing ITIL in the East of England over the 6 months to 18 August 2022.

Hourly rate histogram for ITIL in the East of England

ITIL
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the East of England region over the 6 months to 18 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire -5 104 £230 +33.33% 23
Hertfordshire +4 50 £419 +23.16% 21
Essex -1 44 £450 +275.00% 12
Bedfordshire -10 19 £475 +2.15% 6
Suffolk +7 15 £400 - 6
Norfolk +13 11 £187 -44.59%
East Anglia - 2 £625 - 4
ITIL
England

For the 6 months to 18 August 2022, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region with a requirement for ITIL.

1 120 (48.98%) Social Skills
2 97 (39.59%) Customer Service
3 77 (31.43%) Incident Management
4 66 (26.94%) Active Directory
5 64 (26.12%) Microsoft 365
6 63 (25.71%) Microsoft
7 59 (24.08%) Windows
8 58 (23.67%) ITSM
9 54 (22.04%) MCP
10 52 (21.22%) Service Management
10 52 (21.22%) Service Delivery
11 46 (18.78%) Problem Management
12 45 (18.37%) Problem-Solving
13 41 (16.73%) Citrix
14 38 (15.51%) ServiceNow
15 35 (14.29%) SLA
16 34 (13.88%) Mathematics
17 32 (13.06%) Agile
17 32 (13.06%) Cisco Certification
18 31 (12.65%) Microsoft Certification
19 27 (11.02%) Cisco
19 27 (11.02%) Retail
19 27 (11.02%) Wi-Fi
19 27 (11.02%) Security Cleared
20 26 (10.61%) A+ Certification
21 25 (10.20%) CCNA
21 25 (10.20%) Microsoft Office
21 25 (10.20%) MCSA
21 25 (10.20%) Public Sector
22 21 (8.57%) Project Management

ITIL
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (4.49%) MS Exchange
2 7 (2.86%) SharePoint
3 4 (1.63%) IIS
4 1 (0.41%) Apache
4 1 (0.41%) Confluence
4 1 (0.41%) Exchange Server 2010
4 1 (0.41%) Exchange Server 2013
4 1 (0.41%) Skype for Business
Applications
1 25 (10.20%) Microsoft Office
2 5 (2.04%) MS Visio
3 3 (1.22%) Microsoft Excel
3 3 (1.22%) Microsoft PowerPoint
4 2 (0.82%) Microsoft Project
Business Applications
1 8 (3.27%) Remedy ITSM
2 2 (0.82%) Oracle ERP
2 2 (0.82%) SystmOne
3 1 (0.41%) NetSuite
3 1 (0.41%) Unit4 Business World
Cloud Services
1 64 (26.12%) Microsoft 365
2 11 (4.49%) Azure
3 4 (1.63%) AWS
3 4 (1.63%) Azure DevOps
3 4 (1.63%) BlazeMeter
3 4 (1.63%) Power Platform
4 2 (0.82%) SaaS
5 1 (0.41%) Amazon S3
5 1 (0.41%) Apigee
5 1 (0.41%) Azure Sentinel
5 1 (0.41%) Dynamics 365
5 1 (0.41%) GCP
5 1 (0.41%) PowerApps
5 1 (0.41%) Serverless
5 1 (0.41%) Snowflake
Communications & Networking
1 27 (11.02%) Wi-Fi
2 19 (7.76%) WAN
3 17 (6.94%) Firewall
4 15 (6.12%) LAN
5 14 (5.71%) DNS
6 12 (4.90%) TCP/IP
7 9 (3.67%) Network Security
8 8 (3.27%) VPN
9 6 (2.45%) DHCP
9 6 (2.45%) Wireless
10 4 (1.63%) Broadband
10 4 (1.63%) Remote Desktop
10 4 (1.63%) RTP
10 4 (1.63%) Unified Communications
10 4 (1.63%) VoIP
11 3 (1.22%) ISDN
11 3 (1.22%) Junos
11 3 (1.22%) Structured Cabling
12 2 (0.82%) Internet
12 2 (0.82%) SAN
Database & Business Intelligence
1 5 (2.04%) SQL Server
2 3 (1.22%) Power BI
3 2 (0.82%) Amazon RDS
3 2 (0.82%) GIS
4 1 (0.41%) Big Data
4 1 (0.41%) Elasticsearch
4 1 (0.41%) PostgreSQL
4 1 (0.41%) Tableau
Development Applications
1 4 (1.63%) JMeter
1 4 (1.63%) Locust
1 4 (1.63%) Robot Framework
1 4 (1.63%) TestCafe
2 1 (0.41%) JIRA
2 1 (0.41%) Team Foundation Server
General
1 120 (48.98%) Social Skills
2 27 (11.02%) Retail
3 25 (10.20%) Public Sector
4 20 (8.16%) Analytical Skills
5 13 (5.31%) Finance
6 8 (3.27%) Legal
7 7 (2.86%) Organisational Skills
7 7 (2.86%) Telecoms
8 5 (2.04%) Influencing Skills
9 4 (1.63%) German Language
9 4 (1.63%) Hungarian Language
9 4 (1.63%) Lithuanian Language
9 4 (1.63%) Polish Language
9 4 (1.63%) Portuguese Language
9 4 (1.63%) Spanish Language
10 3 (1.22%) Documentation Skills
11 2 (0.82%) Aviation
11 2 (0.82%) Local Government
11 2 (0.82%) Publishing
12 1 (0.41%) Law
Job Titles
1 110 (44.90%) Analyst
2 85 (34.69%) Service Analyst
3 83 (33.88%) Service Desk Analyst
4 40 (16.33%) Call Centre Analyst
4 40 (16.33%) Customer Analyst
4 40 (16.33%) Customer Service Analyst
5 18 (7.35%) Service Desk Agent
6 12 (4.90%) Project Manager
7 11 (4.49%) Service Manager
8 10 (4.08%) Support Engineer
9 9 (3.67%) Desktop Support
9 9 (3.67%) Infrastructure Engineer
10 8 (3.27%) 1st Line Support
10 8 (3.27%) Architect
10 8 (3.27%) Desktop Engineer
10 8 (3.27%) IT Support
11 7 (2.86%) Delivery Manager
12 6 (2.45%) 1st Line Service Desk Analyst
12 6 (2.45%) Change Manager
12 6 (2.45%) Desktop Support Engineer
Libraries, Frameworks & Software Standards
1 4 (1.63%) .NET
1 4 (1.63%) LDAP
1 4 (1.63%) Taurus
2 1 (0.41%) 802.1X
2 1 (0.41%) LAPP Stack
2 1 (0.41%) Oracle Fusion
2 1 (0.41%) REST
2 1 (0.41%) SailPoint
2 1 (0.41%) SAML
Miscellaneous
1 17 (6.94%) Data Centre
2 13 (5.31%) Management Information System
2 13 (5.31%) NHS
3 8 (3.27%) Public Cloud
4 7 (2.86%) CMDB
4 7 (2.86%) Self-Motivation
5 6 (2.45%) PMI
6 4 (1.63%) Handset
7 3 (1.22%) Video Conferencing
8 2 (0.82%) Algorithms
8 2 (0.82%) Driving Licence
8 2 (0.82%) Fat Client
8 2 (0.82%) Greenfield Project
8 2 (0.82%) PKI
8 2 (0.82%) Thin Client
9 1 (0.41%) Blackberry
9 1 (0.41%) Device Driver
9 1 (0.41%) Enterprise Cloud
9 1 (0.41%) PACS
9 1 (0.41%) Spread Betting
Operating Systems
1 59 (24.08%) Windows
2 18 (7.35%) Linux
3 17 (6.94%) Windows 10
3 17 (6.94%) Windows Server
4 8 (3.27%) Red Hat Enterprise Linux
5 4 (1.63%) CentOS
5 4 (1.63%) Windows 7
5 4 (1.63%) Windows Server 2012
6 3 (1.22%) Mac OS X
6 3 (1.22%) Windows Server 2016
6 3 (1.22%) Windows XP
7 2 (0.82%) Solaris
8 1 (0.41%) Android
8 1 (0.41%) Windows Server 2008
8 1 (0.41%) Windows Server 2019
Processes & Methodologies
1 97 (39.59%) Customer Service
2 77 (31.43%) Incident Management
3 58 (23.67%) ITSM
4 52 (21.22%) Service Delivery
4 52 (21.22%) Service Management
5 46 (18.78%) Problem Management
6 45 (18.37%) Problem-Solving
7 34 (13.88%) Mathematics
8 32 (13.06%) Agile
9 21 (8.57%) Project Management
10 15 (6.12%) Time Management
11 14 (5.71%) Change Management
12 13 (5.31%) PRINCE2
13 11 (4.49%) Asset Management
14 10 (4.08%) Continuous Improvement
14 10 (4.08%) Infrastructure Engineering
15 8 (3.27%) Major Incident Management
15 8 (3.27%) Patch Management
15 8 (3.27%) Resource Management
15 8 (3.27%) Waterfall
Programming Languages
1 12 (4.90%) SQL
2 9 (3.67%) PowerShell
3 7 (2.86%) C
4 5 (2.04%) Python
5 3 (1.22%) C#
6 2 (0.82%) Bash
6 2 (0.82%) PL/SQL
6 2 (0.82%) VBScript
7 1 (0.41%) Java
7 1 (0.41%) Shell Script
Qualifications
1 54 (22.04%) MCP
2 32 (13.06%) Cisco Certification
3 31 (12.65%) Microsoft Certification
4 27 (11.02%) Security Cleared
5 26 (10.61%) A+ Certification
6 25 (10.20%) CCNA
6 25 (10.20%) MCSA
7 18 (7.35%) Degree
7 18 (7.35%) SC Cleared
8 16 (6.53%) ITIL Certification
9 11 (4.49%) PMI Certification
10 9 (3.67%) ITIL Foundation Certificate
11 6 (2.45%) Computer Science Degree
12 5 (2.04%) MCSE
12 5 (2.04%) PMP
13 2 (0.82%) CCNP
13 2 (0.82%) CISM
13 2 (0.82%) GSEC
13 2 (0.82%) MCTS
13 2 (0.82%) PRINCE2 Certification
Quality Assurance & Compliance
1 35 (14.29%) SLA
2 10 (4.08%) QA
3 4 (1.63%) PMO
4 2 (0.82%) Cyber Essentials
4 2 (0.82%) NIST
4 2 (0.82%) PMBOK
5 1 (0.41%) COBIT
5 1 (0.41%) ISO 22301
5 1 (0.41%) ISO/IEC 20000
5 1 (0.41%) ISO/IEC 27001
System Software
1 66 (26.94%) Active Directory
2 9 (3.67%) VMware Infrastructure
3 8 (3.27%) vSphere
4 4 (1.63%) Hyper-V
5 3 (1.22%) BitLocker
5 3 (1.22%) Citrix Hypervisor
5 3 (1.22%) VMware ESXi
6 2 (0.82%) MetaFrame
7 1 (0.41%) Docker
7 1 (0.41%) IAG
7 1 (0.41%) Microsoft Virtual Server
7 1 (0.41%) Postfix
7 1 (0.41%) Sendmail
7 1 (0.41%) Terminal Services
7 1 (0.41%) Virtual Servers
7 1 (0.41%) XenApp
7 1 (0.41%) XenDesktop
Systems Management
1 19 (7.76%) SCCM
2 3 (1.22%) SCOM
2 3 (1.22%) WSUS
3 2 (0.82%) Active Directory Federation Services
3 2 (0.82%) Netcool
3 2 (0.82%) Single Sign-On
4 1 (0.41%) Ansible
4 1 (0.41%) Forefront Identity Manager
4 1 (0.41%) Kubernetes
4 1 (0.41%) McAfee ePO
4 1 (0.41%) Microsoft Data Protection Manager
4 1 (0.41%) SCVMM
4 1 (0.41%) Terraform
Vendors
1 63 (25.71%) Microsoft
2 41 (16.73%) Citrix
3 38 (15.51%) ServiceNow
4 27 (11.02%) Cisco
5 14 (5.71%) VMware
6 11 (4.49%) CyberArk
7 10 (4.08%) Juniper
7 10 (4.08%) NetApp
7 10 (4.08%) Remedy
8 8 (3.27%) HP
8 8 (3.27%) Oracle
9 6 (2.45%) Dell
10 4 (1.63%) Dialogic
11 3 (1.22%) Computacenter
11 3 (1.22%) Liquidlogic
11 3 (1.22%) Sun
12 2 (0.82%) IBM
12 2 (0.82%) Ivanti
12 2 (0.82%) SAP
12 2 (0.82%) Sophos