ITSM Contract Job Trends in the East of England

IT Service Management (ITSM)
England > East of England

The table below provides summary statistics and contractor rates for jobs advertised in the East of England requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 20 May 2026, with comparisons to the same periods in the previous two years.

6 months to
20 May 2026
Same period 2025 Same period 2024
Rank 65 38 81
Rank change year-on-year -27 +43 -28
Contract jobs citing ITSM 48 48 29
As % of all contract jobs in the East of England 2.16% 4.89% 1.53%
As % of the Processes & Methodologies category 2.76% 5.40% 1.80%
Number of daily rates quoted 30 30 15
10th Percentile £188 £195 £278
25th Percentile £197 £225 £438
Median daily rate (50th Percentile) £488 £313 £600
Median % change year-on-year +56.00% -47.92% +53.85%
75th Percentile £550 £534 £700
90th Percentile £676 £575 £731
England median daily rate £520 £475 £499
% change year-on-year +9.47% -4.76% +6.12%
Number of hourly rates quoted 7 9 9
10th Percentile £16.34 £16.67 -
25th Percentile £17.12 £16.95 -
Median hourly rate £17.69 £18.82 £14.00
Median % change year-on-year -6.00% +34.43% +3.70%
75th Percentile £17.69 £21.92 -
90th Percentile £36.62 £22.05 -
England median hourly rate £25.45 £18.82 £14.59
% change year-on-year +35.23% +29.04% +0.59%

All Process & Methodology Skills
East of England

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the East of England.

Contract vacancies with a requirement for process or methodology skills 1,739 889 1,610
As % of all contract IT jobs advertised in the East of England 78.26% 90.62% 85.10%
Number of daily rates quoted 872 471 670
10th Percentile £198 £225 £205
25th Percentile £363 £400 £325
Median daily rate (50th Percentile) £495 £500 £475
Median % change year-on-year -1.00% +5.26% -
75th Percentile £588 £599 £575
90th Percentile £675 £675 £676
England median daily rate £513 £525 £525
% change year-on-year -2.38% - -4.55%
Number of hourly rates quoted 440 180 611
10th Percentile £14.64 £14.99 £14.16
25th Percentile £17.12 £16.30 £15.39
Median hourly rate £24.37 £39.66 £40.00
Median % change year-on-year -38.55% -0.85% +81.82%
75th Percentile £66.00 £72.50 £60.00
90th Percentile £73.46 £85.00 £75.00
England median hourly rate £46.11 £28.75 £36.50
% change year-on-year +60.37% -21.23% -1.75%

ITSM
Job Vacancy Trend in the East of England

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in the East of England.

ITSM job vacancy trend in the East of England

ITSM
Daily Rate Trend in the East of England

Contractor daily rate distribution trend for jobs in the East of England citing ITSM.

Contractor daily rate distribution trend for jobs in the East of England citing ITSM

ITSM
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing ITSM in the East of England over the 6 months to 20 May 2026.

Daily rate histogram for ITSM in the East of England

ITSM
Hourly Rate Trend in the East of England

Contractor hourly rate distribution trend for jobs in the East of England citing ITSM.

Contractor hourly rate distribution trend for jobs in the East of England citing ITSM

ITSM
Hourly Rate Histogram in the East of England

Hourly rate distribution of jobs citing ITSM in the East of England over the 6 months to 20 May 2026.

Hourly rate histogram for ITSM in the East of England

ITSM
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the East of England region over the 6 months to 20 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire -7 32 £550 +25.71% 19
Bedfordshire - 6 £475 - 3
Norfolk -17 5 £200 -
Cambridgeshire -16 4 £500 +12.87% 3
Suffolk -11 1 £724 +221.56% 4
ITSM
England

ITSM
Co-Occurring Skills & Capabilities in the East of England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (6.25%) SharePoint
Applications
1 2 (4.17%) Microsoft Excel
2 1 (2.08%) Microsoft Office
Business Applications
1 4 (8.33%) Remedy ITSM
2 1 (2.08%) Dynamics CRM
2 1 (2.08%) Oracle General Ledger
2 1 (2.08%) Oracle Payables
2 1 (2.08%) Oracle Receivables
Cloud Services
1 11 (22.92%) Microsoft 365
2 7 (14.58%) Azure
3 4 (8.33%) AWS
3 4 (8.33%) OneDrive
4 3 (6.25%) Amazon CloudWatch
4 3 (6.25%) Azure Monitor
4 3 (6.25%) Entra ID
5 1 (2.08%) Dynamics 365
5 1 (2.08%) OCI
Communications & Networking
1 8 (16.67%) VPN
2 5 (10.42%) Firewall
2 5 (10.42%) Network Security
3 4 (8.33%) SNMP
4 2 (4.17%) LAN
4 2 (4.17%) WAN
5 1 (2.08%) VLAN
5 1 (2.08%) Wi-Fi
5 1 (2.08%) Wireless
Database & Business Intelligence
1 1 (2.08%) Oracle Reports
Development Applications
1 5 (10.42%) JIRA
2 3 (6.25%) Git
3 1 (2.08%) MSI
General
1 21 (43.75%) Social Skills
2 11 (22.92%) Analytical Skills
3 8 (16.67%) Finance
4 3 (6.25%) Presentation Skills
5 2 (4.17%) Organisational Skills
6 1 (2.08%) Aerospace
6 1 (2.08%) Documentation Skills
6 1 (2.08%) Inclusion and Diversity
6 1 (2.08%) Influencing Skills
6 1 (2.08%) Public Sector
6 1 (2.08%) Telecoms
Job Titles
1 11 (22.92%) IT Support
2 9 (18.75%) Analyst
3 8 (16.67%) Consultant
4 6 (12.50%) Administrator
4 6 (12.50%) Service Analyst
4 6 (12.50%) Service Desk Analyst
4 6 (12.50%) Support Engineer
5 5 (10.42%) IT Engineer
5 5 (10.42%) IT Support Engineer
6 4 (8.33%) 3rd Line Support
6 4 (8.33%) ServiceNow Consultant
7 2 (4.17%) Enterprise Consultant
7 2 (4.17%) IT Analyst
7 2 (4.17%) IT Support Analyst
7 2 (4.17%) ITSM Analyst
7 2 (4.17%) ITSM Consultant
7 2 (4.17%) Project Manager
7 2 (4.17%) SAP Administrator
7 2 (4.17%) Senior
7 2 (4.17%) Support Analyst
Libraries, Frameworks & Software Standards
1 4 (8.33%) eBPF
1 4 (8.33%) OpenTelemetry
2 1 (2.08%) Microsoft Graph
2 1 (2.08%) Oracle Fusion
Miscellaneous
1 5 (10.42%) CMDB
2 4 (8.33%) Cloud Native
2 4 (8.33%) Onboarding
3 2 (4.17%) Legacy Systems
3 2 (4.17%) Video Conferencing
4 1 (2.08%) Operational Technology
4 1 (2.08%) PKI
4 1 (2.08%) Video\Live Streaming
Operating Systems
1 17 (35.42%) Windows
2 7 (14.58%) Windows 10
3 5 (10.42%) Linux
3 5 (10.42%) Windows Server
4 2 (4.17%) Windows Server 2016
Processes & Methodologies
1 24 (50.00%) ITIL
2 10 (20.83%) Service Management
3 7 (14.58%) Logistics
3 7 (14.58%) Stakeholder Engagement
4 6 (12.50%) Continuous Improvement
4 6 (12.50%) Customer Service
4 6 (12.50%) Mentoring
4 6 (12.50%) Network Segmentation
4 6 (12.50%) Problem-Solving
5 5 (10.42%) Infrastructure Engineering
5 5 (10.42%) Zero Trust
6 4 (8.33%) AIOps
6 4 (8.33%) Customer Requirements
6 4 (8.33%) Dashboard Development
6 4 (8.33%) Data Pipeline
6 4 (8.33%) Observability
6 4 (8.33%) Performance Optimisation
6 4 (8.33%) Platform Engineering
6 4 (8.33%) Roadmaps
6 4 (8.33%) Site Reliability Engineering
Programming Languages
1 4 (8.33%) Bash
1 4 (8.33%) Python
2 1 (2.08%) PowerShell
2 1 (2.08%) SQL
Qualifications
1 18 (37.50%) Security Cleared
2 17 (35.42%) SC Cleared
3 7 (14.58%) Degree
4 4 (8.33%) ITIL Certification
5 3 (6.25%) Microsoft Certified Professional
6 2 (4.17%) ITIL Foundation Certificate
7 1 (2.08%) Azure Certification
7 1 (2.08%) CCNA
7 1 (2.08%) Cisco Certification
7 1 (2.08%) MCSE
7 1 (2.08%) Microsoft Certification
7 1 (2.08%) PMI Certification
7 1 (2.08%) PMP
7 1 (2.08%) SAP Certification
Quality Assurance & Compliance
1 7 (14.58%) SLA
2 6 (12.50%) Cyber Essentials
3 1 (2.08%) Data Quality
3 1 (2.08%) ISO/IEC 27001
3 1 (2.08%) Sarbanes-Oxley
System Software
1 7 (14.58%) Active Directory
2 4 (8.33%) VMware Infrastructure
Systems Management
1 8 (16.67%) Microsoft Intune
2 4 (8.33%) Ansible
2 4 (8.33%) Grafana
2 4 (8.33%) Prometheus
2 4 (8.33%) Terraform
Vendors
1 28 (58.33%) ServiceNow
2 9 (18.75%) Microsoft
2 9 (18.75%) SAP
3 5 (10.42%) Barracuda Networks
3 5 (10.42%) Cisco
3 5 (10.42%) Palo Alto
3 5 (10.42%) VMware
4 4 (8.33%) Cribl.io
4 4 (8.33%) Dell
4 4 (8.33%) Dynatrace
4 4 (8.33%) HP
4 4 (8.33%) Remedy
4 4 (8.33%) Splunk
5 3 (6.25%) BMC
5 3 (6.25%) Freshdesk
6 1 (2.08%) Juniper
6 1 (2.08%) Oracle