ITSM Contracts in the East of England

IT Service Management (ITSM)
England > East of England

The table below provides summary statistics for contract job vacancies advertised in the East of England requiring ITSM skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITSM over the 6 months leading up to 2 July 2025, comparing them to the same period in the previous two years.

6 months to
2 Jul 2025
Same period 2024 Same period 2023
Rank 29 96 54
Rank change year-on-year +67 -42 +20
Contract jobs citing ITSM 70 17 73
As % of all contract jobs advertised in the East of England 6.34% 0.88% 3.68%
As % of the Processes & Methodologies category 7.12% 1.05% 4.21%
Number of daily rates quoted 45 8 46
10th Percentile £195 £177 £192
25th Percentile £225 £270 £365
Median daily rate (50th Percentile) £400 £525 £450
Median % change year-on-year -23.81% +16.67% -
75th Percentile £575 £708 £575
90th Percentile - £733 £738
England median daily rate £454 £495 £475
% change year-on-year -8.28% +4.21% -5.47%
Number of hourly rates quoted 9 2 16
10th Percentile £16.67 - £12.00
25th Percentile £16.95 - £13.00
Median hourly rate £18.82 £14.00 £13.16
Median % change year-on-year +34.43% +6.38% -3.66%
75th Percentile £21.92 - £14.66
90th Percentile £22.05 - £14.75
England median hourly rate £18.82 £17.00 £14.50
% change year-on-year +10.71% +17.24% +6.15%

All Process and Methodology Skills
East of England

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the East of England.

Contract vacancies with a requirement for process or methodology skills 983 1,625 1,735
As % of all contract IT jobs advertised in the East of England 89.04% 84.50% 87.41%
Number of daily rates quoted 490 651 1,015
10th Percentile £212 £200 £229
25th Percentile £363 £313 £361
Median daily rate (50th Percentile) £500 £440 £500
Median % change year-on-year +13.64% -12.00% +5.26%
75th Percentile £575 £574 £600
90th Percentile £650 £650 £700
England median daily rate £515 £525 £550
% change year-on-year -1.90% -4.55% -
Number of hourly rates quoted 202 608 348
10th Percentile £14.99 £14.17 £13.41
25th Percentile £16.95 £15.62 £14.25
Median hourly rate £31.64 £40.00 £21.00
Median % change year-on-year -20.90% +90.48% +7.69%
75th Percentile £65.94 £63.75 £63.75
90th Percentile £82.50 £70.38 £73.75
England median hourly rate £25.15 £38.12 £37.50
% change year-on-year -34.02% +1.65% +44.23%

ITSM
Job Vacancy Trend in the East of England

Job postings citing ITSM as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for ITSM in the East of England

ITSM
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing ITSM in the East of England.

Daily rate trend for ITSM in the East of England

ITSM
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing ITSM in the East of England over the 6 months to 2 July 2025.

Daily rate histogram for ITSM in the East of England

ITSM
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing ITSM in the East of England.

Hourly rate trend for ITSM in the East of England

ITSM
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the East of England region over the 6 months to 2 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire +37 32 £443 -11.40% 16
Hertfordshire +46 27 £550 +22.22% 36
Essex +17 5 £225 -68.97% 9
Suffolk - 5 £225 - 7
Norfolk - 1 £500 - 1
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (7.14%) OpenStack
1 5 (7.14%) WebSphere
2 4 (5.71%) Apache
2 4 (5.71%) IIS
3 1 (1.43%) Microsoft Exchange
3 1 (1.43%) SharePoint
3 1 (1.43%) WebLogic
Applications
1 7 (10.00%) Microsoft Excel
1 7 (10.00%) Microsoft Office
2 1 (1.43%) Microsoft PowerPoint
Business Applications
1 4 (5.71%) Maximo
2 3 (4.29%) SAP LE
2 3 (4.29%) SAP WM
Cloud Services
1 10 (14.29%) Google Workspace
2 9 (12.86%) AWS
3 8 (11.43%) Cloud Computing
3 8 (11.43%) Microsoft 365
4 4 (5.71%) AWS CloudFormation
4 4 (5.71%) Datadog
5 3 (4.29%) Azure
5 3 (4.29%) Power Platform
6 2 (2.86%) SaaS
7 1 (1.43%) Azure Data Factory
7 1 (1.43%) Azure DevOps
7 1 (1.43%) GCP
7 1 (1.43%) GitHub
Communications & Networking
1 15 (21.43%) DNS
2 5 (7.14%) iSCSI
2 5 (7.14%) SAN
2 5 (7.14%) TCP/IP
2 5 (7.14%) VPN
3 2 (2.86%) Firewall
4 1 (1.43%) LAN
4 1 (1.43%) Remote Desktop
4 1 (1.43%) SNA
4 1 (1.43%) WAN
4 1 (1.43%) Wi-Fi
Database & Business Intelligence
1 4 (5.71%) Amazon RDS
1 4 (5.71%) DB2
1 4 (5.71%) SQL Server
2 3 (4.29%) Power BI
Development Applications
1 15 (21.43%) JIRA
2 8 (11.43%) GitLab
2 8 (11.43%) TeamCity
3 2 (2.86%) Git
3 2 (2.86%) Jenkins
General
1 36 (51.43%) Social Skills
2 11 (15.71%) Analytical Skills
3 8 (11.43%) Organisational Skills
4 1 (1.43%) Documentation Skills
4 1 (1.43%) Finance
4 1 (1.43%) Legal
4 1 (1.43%) Public Sector
Job Titles
1 19 (27.14%) Analyst
2 10 (14.29%) Service Analyst
3 9 (12.86%) Administrator
4 8 (11.43%) Consultant
5 6 (8.57%) Service Desk Analyst
5 6 (8.57%) Systems Administrator
6 5 (7.14%) IT Analyst
6 5 (7.14%) IT Support
6 5 (7.14%) Junior
6 5 (7.14%) Junior IT Support
6 5 (7.14%) Linux Administrator
7 4 (5.71%) 1st Line Support
7 4 (5.71%) Business Analyst
7 4 (5.71%) Developer
7 4 (5.71%) IT Engineer
7 4 (5.71%) Maximo Consultant
7 4 (5.71%) Programme Manager
8 3 (4.29%) Junior Analyst
8 3 (4.29%) Linux Systems Administrator
8 3 (4.29%) Technical Services Analyst
Libraries, Frameworks & Software Standards
1 5 (7.14%) SOAP
2 4 (5.71%) Web Services
2 4 (5.71%) XML
3 3 (4.29%) SAP PI
4 2 (2.86%) .NET
4 2 (2.86%) HTML
4 2 (2.86%) Node.js
5 1 (1.43%) AngularJS
5 1 (1.43%) CSS
5 1 (1.43%) Middleware
5 1 (1.43%) React
5 1 (1.43%) REST
Miscellaneous
1 10 (14.29%) iPad
1 10 (14.29%) iPhone
1 10 (14.29%) Self-Motivation
2 6 (8.57%) CMDB
3 5 (7.14%) Data Centre
3 5 (7.14%) Driving Licence
3 5 (7.14%) Enterprise Storage
3 5 (7.14%) Linux Command Line
4 4 (5.71%) Analytical Mindset
4 4 (5.71%) Management Information System
5 1 (1.43%) Enterprise Software
5 1 (1.43%) NHS
Operating Systems
1 25 (35.71%) Windows
2 10 (14.29%) Apple iOS
3 5 (7.14%) CentOS
3 5 (7.14%) Linux
3 5 (7.14%) Ubuntu
3 5 (7.14%) Windows 10
3 5 (7.14%) Windows Server
4 1 (1.43%) Mac OS
4 1 (1.43%) Windows Server 2008
Processes & Methodologies
1 30 (42.86%) Service Management
2 15 (21.43%) Problem-Solving
3 12 (17.14%) Customer Service
4 11 (15.71%) DevOps
5 10 (14.29%) Agile
5 10 (14.29%) CI/CD
5 10 (14.29%) ITIL
6 9 (12.86%) Containerisation
7 8 (11.43%) Change Management
8 7 (10.00%) Continuous Improvement
8 7 (10.00%) Incident Management
8 7 (10.00%) Requirements Gathering
8 7 (10.00%) Service Delivery
8 7 (10.00%) Time Management
9 6 (8.57%) Asset Management
9 6 (8.57%) Data Entry
9 6 (8.57%) Infrastructure as Code
9 6 (8.57%) Inventory Management
9 6 (8.57%) IT Asset Management
9 6 (8.57%) Stakeholder Management
Programming Languages
1 15 (21.43%) Python
2 9 (12.86%) Shell Script
3 7 (10.00%) JavaScript
4 6 (8.57%) SQL
5 1 (1.43%) C
5 1 (1.43%) C++
5 1 (1.43%) Java
5 1 (1.43%) PHP
5 1 (1.43%) PowerShell
Qualifications
1 17 (24.29%) SC Cleared
1 17 (24.29%) Security Cleared
2 12 (17.14%) Degree
3 7 (10.00%) BPSS Clearance
4 3 (4.29%) A+ Certification
4 3 (4.29%) Microsoft Certification
5 2 (2.86%) APMG
6 1 (1.43%) CISA
6 1 (1.43%) CISM
6 1 (1.43%) CISSP
6 1 (1.43%) DV Cleared
Quality Assurance & Compliance
1 9 (12.86%) PCI DSS
2 7 (10.00%) SLA
3 5 (7.14%) QA
4 1 (1.43%) Data Quality
4 1 (1.43%) GDPR
4 1 (1.43%) ISO/IEC 27001
4 1 (1.43%) NIST
System Software
1 11 (15.71%) Active Directory
2 6 (8.57%) Hyper-V
3 2 (2.86%) VMware NSX
4 1 (1.43%) VMware Infrastructure
Systems Management
1 10 (14.29%) Ansible
2 5 (7.14%) Progress Chef
2 5 (7.14%) Puppet
2 5 (7.14%) Terraform
3 4 (5.71%) Grafana
3 4 (5.71%) Salt
4 2 (2.86%) Prometheus
4 2 (2.86%) vRealize
4 2 (2.86%) VxRail
5 1 (1.43%) Avamar
Vendors
1 39 (55.71%) ServiceNow
2 22 (31.43%) Microsoft
3 10 (14.29%) Google
3 10 (14.29%) MobileIron
3 10 (14.29%) Nexthink
4 8 (11.43%) VMware
5 4 (5.71%) IBM
5 4 (5.71%) Splunk
6 3 (4.29%) Dynatrace
6 3 (4.29%) SAP
7 2 (2.86%) Dell
7 2 (2.86%) LogRhythm
7 2 (2.86%) SolarWinds
8 1 (1.43%) Atlassian
8 1 (1.43%) BeyondTrust
8 1 (1.43%) CyberArk
8 1 (1.43%) HP
8 1 (1.43%) Snow
8 1 (1.43%) Thycotic