The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 23 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / East of England
Rank 102 101 101
Rank change year-on-year -1 0  
Contract jobs citing ITSM 26 23 22
As % of all contract IT jobs advertised in the East of England 1.21% 0.95% 0.85%
As % of the Processes & Methodologies category 1.47% 1.17% 1.08%
Number of daily rates quoted 19 15 12
Median daily rate £300 £350 £400
Median daily rate % change year-on-year -14.28% -12.50%  
90% offered a daily rate of more than £173 £320 £153
10% offered a daily rate of more than £442 £455 £459
UK excluding London median daily rate £395 £385 £350
% change year-on-year +2.59% +10.00%  
Number of hourly rates quoted 0 1 0
Median hourly rate - £7.96 -
UK excluding London median hourly rate £15.50 £13.00 £18.50
% change year-on-year +19.23% -29.72%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process and methodology skills.

Contract Process & Methodology Skills
East of England
Contract job vacancies with a requirement for process and methodology skills 1771 1959 2037
As % of all contract IT job vacancies advertised in the East of England 82.56% 80.78% 78.68%
Number of daily rates quoted 1085 1166 1182
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £275 £300 £250
10% offered a daily rate of more than £560 £550 £575
UK excluding London median daily rate £410 £400 £399
% change year-on-year +2.50% +0.29%  
Number of hourly rates quoted 107 134 160
Median hourly rate £37.50 £37.50 £24.50
Median hourly rate % change year-on-year - +53.06%  
90% offered a hourly rate of more than £16.30 £15.00 £12.00
10% offered a hourly rate of more than £51.40 £55.00 £42.50
UK excluding London median hourly rate £36.00 £39.00 £30.00
% change year-on-year -7.69% +30.00%  

ITSM
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the East of England

ITSM
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the East of England.

Contractor daily rate trend for ITSM in the East of England

ITSM
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing ITSM in the East of England over the 3 months to 23 March 2017.

Contractor daily rate histogram for ITSM in the East of England

ITSM
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM in the East of England.

Contractor hourly rate trend for ITSM in the East of England

ITSM
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the East of England region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex -14 8 £285 -21.37%
Hertfordshire -8 7 £188 -48.27% 5
Cambridgeshire +7 4 £268 -16.40%
Bedfordshire 0 4 £300 -
Norfolk +5 3 £368 +13.07%
Suffolk - 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 23 March 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region with a requirement for ITSM.

1 37 (64.91%) ITIL
2 28 (49.12%) Service Management
3 15 (26.32%) MS Excel
4 14 (24.56%) Windows
5 13 (22.81%) Windows 7
6 12 (21.05%) MS Office
6 12 (21.05%) Microsoft
7 11 (19.30%) Service Delivery
7 11 (19.30%) Change Management
8 10 (17.54%) Linux
8 10 (17.54%) BMC
9 9 (15.79%) Remedy
9 9 (15.79%) SQL
9 9 (15.79%) Problem Management
9 9 (15.79%) Remedy ITSM
9 9 (15.79%) Office 365
10 8 (14.04%) SharePoint
10 8 (14.04%) Stakeholder Management
11 7 (12.28%) Finance
11 7 (12.28%) Analytical Skills
12 6 (10.53%) Windows 8
12 6 (10.53%) DNS
12 6 (10.53%) MS PowerPoint
13 5 (8.77%) VMware
13 5 (8.77%) Progress
13 5 (8.77%) CRM
13 5 (8.77%) IIS
13 5 (8.77%) AIX
13 5 (8.77%) BizTalk Server
13 5 (8.77%) Capacity Planning

ITSM
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (14.04%) SharePoint
2 5 (8.77%) BizTalk Server
2 5 (8.77%) IIS
Applications
1 15 (26.32%) MS Excel
2 12 (21.05%) MS Office
3 6 (10.53%) MS PowerPoint
4 3 (5.26%) InfoPath
5 2 (3.51%) Photoshop
6 1 (1.75%) MS Visio
Business Applications
1 9 (15.79%) Remedy ITSM
2 2 (3.51%) Teamcenter
3 1 (1.75%) assyst
3 1 (1.75%) MFGPRO
3 1 (1.75%) Oracle Procure-to-Pay
3 1 (1.75%) SAP Business One
Cloud Services
1 9 (15.79%) Office 365
2 3 (5.26%) Microsoft Azure
Communications & Networking
1 6 (10.53%) DNS
2 2 (3.51%) DHCP
2 2 (3.51%) VoIP
2 2 (3.51%) WebEx
3 1 (1.75%) Cisco ASA
3 1 (1.75%) Cisco IOS
3 1 (1.75%) Firewall
3 1 (1.75%) Internet
Database & Business Intelligence
1 1 (1.75%) Big Data
1 1 (1.75%) SQL Server
Development Applications
1 1 (1.75%) JDeveloper
General
1 7 (12.28%) Finance
2 3 (5.26%) Banking
2 3 (5.26%) Telecoms
3 2 (3.51%) Automotive
3 2 (3.51%) Manufacturing
4 1 (1.75%) Advertising
4 1 (1.75%) Front Office
4 1 (1.75%) Legal
4 1 (1.75%) Marketing
Job Titles
1 16 (28.07%) Analyst
2 7 (12.28%) Architect
2 7 (12.28%) Business Analyst
3 5 (8.77%) Desktop Team Leader
3 5 (8.77%) Senior Analyst
3 5 (8.77%) Senior Business Analyst
3 5 (8.77%) Team Leader
4 4 (7.02%) ITSM Analyst
4 4 (7.02%) Service Analyst
4 4 (7.02%) Solutions Architect
5 3 (5.26%) Administrator
5 3 (5.26%) Consultant
5 3 (5.26%) DBA
5 3 (5.26%) Head of Infrastructure
5 3 (5.26%) IT Analyst
5 3 (5.26%) IT Support
5 3 (5.26%) ITIL Business Analyst
5 3 (5.26%) Service Architect
5 3 (5.26%) Technical Analyst
5 3 (5.26%) Transition Analyst
Libraries, Frameworks & Software Standards
1 3 (5.26%) .NET
2 2 (3.51%) Oracle ADF
2 2 (3.51%) SAP PI
2 2 (3.51%) Web Services
3 1 (1.75%) Middleware
Miscellaneous
1 7 (12.28%) Analytical Skills
2 3 (5.26%) HTC Vive
2 3 (5.26%) Linux Command Line
3 2 (3.51%) iPad
3 2 (3.51%) iPhone
3 2 (3.51%) Video Conferencing
4 1 (1.75%) Credit Risk
4 1 (1.75%) Driving Licence
4 1 (1.75%) Virtual Team
Operating Systems
1 14 (24.56%) Windows
2 13 (22.81%) Windows 7
3 10 (17.54%) Linux
4 6 (10.53%) Windows 8
5 5 (8.77%) AIX
6 4 (7.02%) Windows 10
6 4 (7.02%) Windows Server 2003
7 2 (3.51%) Mac OS
7 2 (3.51%) Windows Server
8 1 (1.75%) Android
8 1 (1.75%) Apple iOS
8 1 (1.75%) Windows Server 2008
Processes & Methodologies
1 37 (64.91%) ITIL
2 28 (49.12%) Service Management
3 11 (19.30%) Change Management
3 11 (19.30%) Service Delivery
4 9 (15.79%) Problem Management
5 8 (14.04%) Stakeholder Management
6 5 (8.77%) Capacity Planning
6 5 (8.77%) CRM
6 5 (8.77%) People Management
6 5 (8.77%) Service Design
6 5 (8.77%) Technical Architecture
7 4 (7.02%) Capacity Management
8 3 (5.26%) Business Process Mapping
8 3 (5.26%) Incident Management
8 3 (5.26%) IT Strategy
8 3 (5.26%) Line Management
8 3 (5.26%) Planning and Forecasting
8 3 (5.26%) Test Management
8 3 (5.26%) Transition Management
8 3 (5.26%) Unit Testing
Programming Languages
1 9 (15.79%) SQL
2 3 (5.26%) Java
3 2 (3.51%) PL/SQL
3 2 (3.51%) Python
3 2 (3.51%) VB.NET
4 1 (1.75%) C
Qualifications
1 3 (5.26%) Security Cleared
2 2 (3.51%) ITIL Certification
2 2 (3.51%) SC Cleared
3 1 (1.75%) APMP
3 1 (1.75%) CCNA
3 1 (1.75%) Cisco Certification
3 1 (1.75%) CTC Cleared
3 1 (1.75%) PMP
Quality Assurance & Compliance
1 3 (5.26%) SLA
2 1 (1.75%) Disclosure Scotland
System Software
1 5 (8.77%) VMware Infrastructure
2 4 (7.02%) Active Directory
2 4 (7.02%) Virtual Desktop
2 4 (7.02%) VMware ESX
Systems Management
1 3 (5.26%) SCCM
Vendors
1 12 (21.05%) Microsoft
2 10 (17.54%) BMC
3 9 (15.79%) Remedy
4 5 (8.77%) Progress
4 5 (8.77%) VMware
5 4 (7.02%) Avaya
5 4 (7.02%) Epicor
5 4 (7.02%) Oracle
6 3 (5.26%) Apple
6 3 (5.26%) SAP
7 2 (3.51%) Autodesk
7 2 (3.51%) MobileIron
8 1 (1.75%) Adobe
8 1 (1.75%) Cisco
8 1 (1.75%) Citrix
8 1 (1.75%) Intel Security
8 1 (1.75%) ServiceNow
8 1 (1.75%) Tableau