ITSM Contract Job Trends in the East of England
IT Service Management (ITSM)
England > East of England
The table below provides summary statistics and contractor rates for jobs advertised in the East of England citing ITSM skills. It covers contract job vacancies from the 6 months leading up to 5 November 2026, with comparisons to the same periods in the previous two years.
| 6 months to 5 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 34 | 29 | 49 |
| Rank change year-on-year | -5 | +20 | +5 |
| Contract jobs citing ITSM | 105 | 78 | 37 |
| As % of all contract jobs in the East of England | 4.43% | 5.46% | 2.82% |
| As % of the Processes & Methodologies category | 5.56% | 6.13% | 3.53% |
| Number of daily rates quoted | 58 | 39 | 10 |
| 10th Percentile | £190 | £210 | £288 |
| 25th Percentile | £193 | £263 | £375 |
| Median daily rate (50th Percentile) | £600 | £500 | £525 |
| Median % change year-on-year | +20.00% | -4.76% | -25.00% |
| 75th Percentile | £735 | £575 | £597 |
| 90th Percentile | £807 | £608 | £699 |
| England median daily rate | £513 | £490 | £490 |
| % change year-on-year | +4.59% | - | -7.11% |
| Number of hourly rates quoted | 16 | 15 | 5 |
| 10th Percentile | £14.54 | £6.00 | £15.51 |
| 25th Percentile | £15.00 | £10.78 | £15.53 |
| Median hourly rate | £16.66 | £17.30 | £16.46 |
| Median % change year-on-year | -3.73% | +5.10% | +17.57% |
| 75th Percentile | £20.44 | £21.31 | £18.67 |
| 90th Percentile | £64.38 | £24.02 | £20.17 |
| England median hourly rate | £22.50 | £20.79 | £20.00 |
| % change year-on-year | +8.23% | +3.95% | +37.93% |
All Process & Methodology Skills
East of England
ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies citing process or methodology skills in the East of England.
| 6 months to 5 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Contract vacancies citing process or methodology skills | 1,889 | 1,273 | 1,049 |
| As % of all contract jobs advertised in the East of England | 79.74% | 89.08% | 80.02% |
| Number of daily rates quoted | 718 | 555 | 418 |
| 10th Percentile | £190 | £194 | £225 |
| 25th Percentile | £350 | £375 | £318 |
| Median daily rate (50th Percentile) | £500 | £500 | £450 |
| Median % change year-on-year | - | +11.11% | -10.00% |
| 75th Percentile | £600 | £588 | £559 |
| 90th Percentile | £716 | £686 | £650 |
| England median daily rate | £525 | £508 | £525 |
| % change year-on-year | +3.45% | -3.33% | -4.55% |
| Number of hourly rates quoted | 545 | 345 | 223 |
| 10th Percentile | £14.22 | £13.92 | £15.00 |
| 25th Percentile | £17.00 | £16.00 | £15.62 |
| Median hourly rate | £47.50 | £21.00 | £25.00 |
| Median % change year-on-year | +126.19% | -16.00% | +25.00% |
| 75th Percentile | £71.00 | £60.00 | £65.00 |
| 90th Percentile | £80.00 | £74.50 | £70.00 |
| England median hourly rate | £35.00 | £25.15 | £37.50 |
| % change year-on-year | +39.17% | -32.93% | -15.73% |
ITSM Job Vacancy Trend in the East of England
Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in the East of England.
ITSM Daily Rate Trend in the East of England
Contractor daily rate distribution trend for jobs in the East of England citing ITSM.
ITSM Daily Rate Histogram in the East of England
Daily rate distribution for jobs citing ITSM in the East of England over the 6 months to 5 November 2026.
ITSM Hourly Rate Trend in the East of England
Contractor hourly rate distribution trend for jobs in the East of England citing ITSM.
ITSM Hourly Rate Histogram in the East of England
Hourly rate distribution for jobs citing ITSM in the East of England over the 6 months to 5 November 2026.
ITSM Contract Job Locations in the East of England
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the East of England region over the 6 months to 5 November 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Job Ads Past 6 Months |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| Hertfordshire | -4 | 51 | £650 | +18.18% | 14 |
| Cambridgeshire | -6 | 17 | £595 | +21.99% | 4 |
| Norfolk | +6 | 12 | £200 | -60.00% | 1 |
| Suffolk | - | 12 | £697 | - | 7 |
| Bedfordshire | +5 | 11 | £220 | -60.00% | 1 |
| Essex | -19 | 2 | - | - | 6 |
| ITSM England |
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ITSM Co-Occurring Skills & Capabilities in the East of England by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Processes & Methodologies
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Service Management | 41.9% | 44 |
| 2 | ITIL | 37.1% | 39 |
| 2 | Problem-Solving | 37.1% | 39 |
| 4 | Customer Service | 28.6% | 30 |
| 5 | Asset Management | 24.8% | 26 |
| 6 | Stakeholder Management | 21.0% | 22 |
| 7 | Service Delivery | 17.1% | 18 |
| 8 | Incident Management | 15.2% | 16 |
| 8 | Project Delivery | 15.2% | 16 |
| 10 | Continuous Improvement | 14.3% | 15 |
| 11 | Configuration Management | 12.4% | 13 |
| 12 | Business Intelligence | 11.4% | 12 |
| 12 | Mentoring | 11.4% | 12 |
| 14 | Project Management | 9.5% | 10 |
| 15 | Change Management | 8.6% | 9 |
| 15 | Data Modelling | 8.6% | 9 |
| 15 | Root Cause Analysis | 8.6% | 9 |
| 18 | Analytics | 7.6% | 8 |
| 18 | Dashboard Development | 7.6% | 8 |
| 18 | Data Collection | 7.6% | 8 |