The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 29 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England / East of England
3 months to
29 Jun 2017
Same period 2016 Same period 2015
Rank 97 113 91
Rank change year-on-year +16 -22  
Contract jobs citing ITSM 42 20 55
As % of all contract IT jobs advertised in the East of England 1.79% 0.78% 1.79%
As % of the Processes & Methodologies category 2.14% 0.97% 2.23%
Number of daily rates quoted 27 15 34
Median daily rate £350 £240 £405
Median daily rate % change year-on-year +45.83% -40.74%  
90% offered a daily rate of more than £138 £114 £263
10% offered a daily rate of more than £450 £380 £480
UK excluding London median daily rate £400 £360 £387
% change year-on-year +11.11% -6.97%  
Number of hourly rates quoted 9 2 3
Median hourly rate £14.25 £32.20 £10.50
Median hourly rate % change year-on-year -55.74% +206.66%  
90% offered a hourly rate of more than £10.40 £32.04 £10.25
10% offered a hourly rate of more than £30.40 £32.36 £11.35
UK excluding London median hourly rate £19.75 £19.85 £14.13
% change year-on-year -0.50% +40.53%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process and methodology skills.

Contract Process & Methodology Skills
East of England
Contract job vacancies with a requirement for process and methodology skills 1967 2053 2461
As % of all contract IT job vacancies advertised in the East of England 83.70% 80.26% 80.08%
Number of daily rates quoted 4811 4492 4820
Median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25%  
90% offered a daily rate of more than £284 £255 £261
10% offered a daily rate of more than £588 £588 £550
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 383 409 430
Median hourly rate £35.00 £31.00 £33.00
Median hourly rate % change year-on-year +12.90% -6.06%  
90% offered a hourly rate of more than £13.00 £15.75 £11.25
10% offered a hourly rate of more than £63.75 £47.50 £50.00
UK excluding London median hourly rate £33.50 £28.00 £30.00
% change year-on-year +19.64% -6.66%  

ITSM
Job Vacancy Trend in the East of England

Job postings citing ITSM as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for ITSM in the East of England

ITSM
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the East of England.

Contractor daily rate trend for ITSM in the East of England

ITSM
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing ITSM in the East of England over the 3 months to 29 June 2017.

Contractor daily rate histogram for ITSM in the East of England

ITSM
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the East of England.

Contractor hourly rate trend for ITSM in the East of England

ITSM
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing ITSM in the East of England over the 3 months to 29 June 2017.

Contractor hourly rate histogram for ITSM in the East of England

ITSM
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the East of England region over the 3 months to 29 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex -2 17 £403 +82.95%
Bedfordshire +1 15 £313 -10.71% 3
Cambridgeshire +10 6 £300 -14.28% 2
Hertfordshire -2 4 £113 -75.00% 3
Suffolk +13 1 - -
Norfolk - 1 £525 -
ITSM
England

For the 6 months to 29 June 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region with a requirement for ITSM.

1 57 (86.36%) ITIL
2 42 (63.64%) Service Management
3 28 (42.42%) Microsoft
4 22 (33.33%) Microsoft Office
5 18 (27.27%) Microsoft Excel
6 16 (24.24%) Project Management
6 16 (24.24%) Service Delivery
7 13 (19.70%) Windows
7 13 (19.70%) SQL
8 12 (18.18%) Analytical Skills
9 11 (16.67%) Microsoft PowerPoint
9 11 (16.67%) Problem Management
9 11 (16.67%) Remedy ITSM
9 11 (16.67%) Remedy
9 11 (16.67%) Active Directory
10 10 (15.15%) SLA
10 10 (15.15%) Stakeholder Management
10 10 (15.15%) Windows 7
10 10 (15.15%) SDLC
11 9 (13.64%) DameWare
12 8 (12.12%) NHS
12 8 (12.12%) MS Visio
13 7 (10.61%) Terminal Services
13 7 (10.61%) BMC
13 7 (10.61%) Incident Management
14 6 (9.09%) Degree
14 6 (9.09%) Office 365
14 6 (9.09%) Service Design
14 6 (9.09%) SharePoint
14 6 (9.09%) VBA

ITSM
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (9.09%) SharePoint
2 5 (7.58%) IIS
3 3 (4.55%) BizTalk Server
4 1 (1.52%) Apache Pig
4 1 (1.52%) Apache Spark
4 1 (1.52%) CMS
4 1 (1.52%) MS Exchange
Applications
1 22 (33.33%) Microsoft Office
2 18 (27.27%) Microsoft Excel
3 11 (16.67%) Microsoft PowerPoint
4 8 (12.12%) MS Visio
5 3 (4.55%) InfoPath
6 2 (3.03%) Photoshop
Business Applications
1 11 (16.67%) Remedy ITSM
2 2 (3.03%) Teamcenter
3 1 (1.52%) Oracle EBS
3 1 (1.52%) Oracle Financials
3 1 (1.52%) Oracle Procure-to-Pay
Cloud Services
1 6 (9.09%) Office 365
2 2 (3.03%) Microsoft Azure
3 1 (1.52%) Amazon AWS
Communications & Networking
1 5 (7.58%) WebEx
2 4 (6.06%) DNS
3 2 (3.03%) DHCP
3 2 (3.03%) Internet
3 2 (3.03%) LAN
3 2 (3.03%) VoIP
3 2 (3.03%) WAN
3 2 (3.03%) WLAN
4 1 (1.52%) SAN
Database & Business Intelligence
1 2 (3.03%) Big Data
2 1 (1.52%) Apache Hive
2 1 (1.52%) Essbase
2 1 (1.52%) Hadoop
2 1 (1.52%) HBase
2 1 (1.52%) Mahout
2 1 (1.52%) MS Access
2 1 (1.52%) SQL Server
General
1 4 (6.06%) Pharmaceutical
2 3 (4.55%) Finance
3 2 (3.03%) Automotive
3 2 (3.03%) Manufacturing
4 1 (1.52%) Banking
4 1 (1.52%) Legal
4 1 (1.52%) Marketing
4 1 (1.52%) Telecoms
Job Titles
1 23 (34.85%) Analyst
2 8 (12.12%) Business Analyst
2 8 (12.12%) Service Analyst
3 6 (9.09%) Applications Support
3 6 (9.09%) Coordinator
3 6 (9.09%) Support Analyst
4 5 (7.58%) Incident and Problem Manager
4 5 (7.58%) Incident Manager
4 5 (7.58%) IT Analyst
4 5 (7.58%) IT Manager
4 5 (7.58%) ITSM Analyst
4 5 (7.58%) Service Manager
4 5 (7.58%) Technical Coordinator
5 4 (6.06%) Applications Support Analyst
5 4 (6.06%) Desktop Support
5 4 (6.06%) IT Support
6 3 (4.55%) 1st Line Support
6 3 (4.55%) Consultant
6 3 (4.55%) Help Desk Support
6 3 (4.55%) Technical Engineer
Libraries, Frameworks & Software Standards
1 3 (4.55%) Oracle Fusion
2 2 (3.03%) .NET
2 2 (3.03%) J2EE
3 1 (1.52%) .NET Framework
3 1 (1.52%) Kafka
3 1 (1.52%) Oracle ADF
3 1 (1.52%) SAP PI
3 1 (1.52%) Web Services
Miscellaneous
1 12 (18.18%) Analytical Skills
2 8 (12.12%) NHS
3 4 (6.06%) Management Information System
4 3 (4.55%) Client/Server
4 3 (4.55%) Data Centre
4 3 (4.55%) Driving Licence
4 3 (4.55%) HTC Vive
4 3 (4.55%) Hybrid Cloud
4 3 (4.55%) Linux Command Line
4 3 (4.55%) Video Conferencing
4 3 (4.55%) Virtual Team
5 2 (3.03%) iPad
5 2 (3.03%) iPhone
5 2 (3.03%) Mainframe
5 2 (3.03%) PDA
6 1 (1.52%) Credit Risk
6 1 (1.52%) Fintech
Operating Systems
1 13 (19.70%) Windows
2 10 (15.15%) Windows 7
3 5 (7.58%) Linux
3 5 (7.58%) Windows 8
4 4 (6.06%) Windows 10
5 2 (3.03%) Mac OS
5 2 (3.03%) Windows Server
5 2 (3.03%) Windows Server 2003
6 1 (1.52%) AIX
6 1 (1.52%) Android
6 1 (1.52%) Apple iOS
6 1 (1.52%) Unix
6 1 (1.52%) Windows Server 2008
Processes & Methodologies
1 57 (86.36%) ITIL
2 42 (63.64%) Service Management
3 16 (24.24%) Project Management
3 16 (24.24%) Service Delivery
4 11 (16.67%) Problem Management
5 10 (15.15%) SDLC
5 10 (15.15%) Stakeholder Management
6 7 (10.61%) Incident Management
7 6 (9.09%) Service Design
8 5 (7.58%) Change Management
8 5 (7.58%) Data Analysis
8 5 (7.58%) Time Management
9 4 (6.06%) ERP
9 4 (6.06%) Hardware Maintenance
9 4 (6.06%) Performance Management
10 3 (4.55%) Capacity Planning
10 3 (4.55%) Data Modelling
10 3 (4.55%) Knowledge Management
10 3 (4.55%) People Management
10 3 (4.55%) Technical Analysis
Programming Languages
1 13 (19.70%) SQL
2 6 (9.09%) VBA
3 2 (3.03%) Java
3 2 (3.03%) Python
3 2 (3.03%) VB
4 1 (1.52%) COBOL
4 1 (1.52%) PL/SQL
4 1 (1.52%) VB.NET
Qualifications
1 6 (9.09%) Degree
2 3 (4.55%) ITIL Certification
2 3 (4.55%) MCP
2 3 (4.55%) Microsoft Certification
2 3 (4.55%) Security Cleared
3 2 (3.03%) CCNP
3 2 (3.03%) Cisco Certification
3 2 (3.03%) MCSA
3 2 (3.03%) PRINCE2 Certification
4 1 (1.52%) BPSS Clearance
4 1 (1.52%) CTC Cleared
4 1 (1.52%) ITIL Foundation Certificate
4 1 (1.52%) Master's Degree
4 1 (1.52%) PMP
4 1 (1.52%) SC Cleared
4 1 (1.52%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (15.15%) SLA
2 1 (1.52%) Disclosure Scotland
System Software
1 11 (16.67%) Active Directory
2 7 (10.61%) Terminal Services
3 5 (7.58%) VMware Infrastructure
4 3 (4.55%) VMware ESXi
5 2 (3.03%) Virtual Desktop
Systems Management
1 9 (13.64%) DameWare
2 3 (4.55%) SCCM
3 2 (3.03%) Cisco CUCM
4 1 (1.52%) vCenter Server
Vendors
1 28 (42.42%) Microsoft
2 11 (16.67%) Remedy
3 7 (10.61%) BMC
4 6 (9.09%) Oracle
5 5 (7.58%) VMware
6 3 (4.55%) Apple
6 3 (4.55%) Cisco
7 2 (3.03%) Autodesk
7 2 (3.03%) Avaya
7 2 (3.03%) Epicor
7 2 (3.03%) MobileIron
7 2 (3.03%) Symantec
8 1 (1.52%) Citrix
8 1 (1.52%) Progress
8 1 (1.52%) SAP
Hertfordshire
Venn Group
Rate: £13 - £15 Per Hour inc holiday pay
Posted: 3 days ago