Period
to 22 November 2017

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > East of England
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 138 137 139
Rank change year-on-year -1 +2 +40
Contract jobs citing ITSM 71 60 69
As % of all contract IT jobs advertised in the East of England 1.38% 1.23% 1.18%
As % of the Processes & Methodologies category 1.67% 1.51% 1.50%
Number of daily rates quoted 37 26 40
East of England median daily rate £370 £351 £394
Median daily rate % change year-on-year +5.34% -10.79% -7.35%
10th Percentile £130 £165 £169
90th Percentile £539 £444 £543
England median daily rate £425 £403 £413
% change year-on-year +5.59% -2.42% +3.13%
Number of hourly rates quoted 21 10 4
East of England median hourly rate £12.50 £34.20 £22.00
Median hourly rate % change year-on-year -63.45% +55.45% +15.79%
10th Percentile £10.40 £29.85 £17.98
90th Percentile £26.50 £44.13 £27.50
England median hourly rate £15.11 £15.00 £21.00
% change year-on-year +0.72% -28.57% +49.57%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Contract vacancies with a requirement for process or methodology skills 4263 3966 4607
As % of all contract IT jobs advertised in the East of England 82.60% 81.39% 78.85%
Number of daily rates quoted 2456 2303 2684
East of England median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £250 £224 £232
90th Percentile £575 £544 £550
England median daily rate £450 £425 £423
% change year-on-year +5.88% +0.47% +5.75%
Number of hourly rates quoted 261 317 397
East of England median hourly rate £31.50 £32.00 £23.75
Median hourly rate % change year-on-year -1.56% +34.74% -1.53%
10th Percentile £11.53 £13.75 £11.50
90th Percentile £49.75 £47.50 £45.44
England median hourly rate £24.00 £24.43 £22.50
% change year-on-year -1.76% +8.58% +18.42%

ITSM
Job Vacancy Trend in the East of England

Job postings citing ITSM as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for ITSM in the East of England

ITSM
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the East of England.

Contractor daily rate trend for ITSM in the East of England

ITSM
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing ITSM in the East of England over the 6 months to 22 November 2017.

Contractor daily rate histogram for ITSM in the East of England

ITSM
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the East of England.

Contractor hourly rate trend for ITSM in the East of England

ITSM
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing ITSM in the East of England over the 6 months to 22 November 2017.

Contractor hourly rate histogram for ITSM in the East of England

ITSM
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the East of England region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +3 19 £413 +166.13% 7
Essex -15 18 £121 -55.91%
Cambridgeshire -17 17 £350 +18.64%
Bedfordshire +3 15 £350 -33.33% 1
Suffolk +10 1 £110 -68.79%
Norfolk -7 1 £525 +41.51% 3
ITSM
England

For the 6 months to 22 November 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region with a requirement for ITSM.

1 49 (69.01%) Service Management
2 46 (64.79%) ITIL
3 25 (35.21%) Microsoft
4 18 (25.35%) Active Directory
4 18 (25.35%) Windows
5 16 (22.54%) SLA
6 15 (21.13%) DameWare
7 13 (18.31%) Terminal Services
7 13 (18.31%) Remedy
7 13 (18.31%) Remedy ITSM
7 13 (18.31%) Problem Management
8 12 (16.90%) Analytical Skills
9 11 (15.49%) SQL
10 10 (14.08%) NHS
11 8 (11.27%) Service Delivery
11 8 (11.27%) Windows 7
12 7 (9.86%) Degree
12 7 (9.86%) Project Management
12 7 (9.86%) Stakeholder Management
12 7 (9.86%) Active Listening
13 6 (8.45%) Change Management
13 6 (8.45%) BMC
13 6 (8.45%) Cisco
13 6 (8.45%) Microsoft Certification
13 6 (8.45%) HTML
13 6 (8.45%) Microsoft Office
13 6 (8.45%) Incident Management
13 6 (8.45%) Time Management
13 6 (8.45%) ServiceNow
14 5 (7.04%) Analytics

ITSM
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.23%) IIS
2 2 (2.82%) SharePoint
2 2 (2.82%) Skype for Business
3 1 (1.41%) Apache
3 1 (1.41%) Apache Pig
3 1 (1.41%) Apache Spark
3 1 (1.41%) Blackberry Enterprise Server
3 1 (1.41%) CMS
3 1 (1.41%) MS Exchange
3 1 (1.41%) nginx
Applications
1 6 (8.45%) Microsoft Office
2 1 (1.41%) Microsoft Excel
2 1 (1.41%) Microsoft PowerPoint
Business Applications
1 13 (18.31%) Remedy ITSM
2 2 (2.82%) Remedy AR System
3 1 (1.41%) Magento
Cloud Services
1 5 (7.04%) Office 365
2 2 (2.82%) Amazon AWS
Communications & Networking
1 5 (7.04%) WebEx
2 2 (2.82%) Internet
2 2 (2.82%) LAN
2 2 (2.82%) WAN
2 2 (2.82%) WLAN
3 1 (1.41%) Cisco IOS
3 1 (1.41%) Firewall
3 1 (1.41%) LDAP
3 1 (1.41%) SAN
3 1 (1.41%) Skype
3 1 (1.41%) SSL
3 1 (1.41%) TCP/IP
3 1 (1.41%) Wireless
Database & Business Intelligence
1 3 (4.23%) SQL Server
2 1 (1.41%) Apache Hive
2 1 (1.41%) Big Data
2 1 (1.41%) BusinessObjects
2 1 (1.41%) Hadoop
2 1 (1.41%) HBase
2 1 (1.41%) Mahout
2 1 (1.41%) MySQL
Development Applications
1 1 (1.41%) Vagrant
General
1 4 (5.63%) Pharmaceutical
2 3 (4.23%) Finance
2 3 (4.23%) Manufacturing
3 1 (1.41%) Automotive
3 1 (1.41%) Military
3 1 (1.41%) Retail
Job Titles
1 20 (28.17%) Analyst
2 9 (12.68%) Support Analyst
3 8 (11.27%) 1st Line Support
4 7 (9.86%) 1st Line Support Analyst
4 7 (9.86%) Service Analyst
4 7 (9.86%) Support Engineer
5 6 (8.45%) Service Desk Analyst
6 5 (7.04%) Coordinator
6 5 (7.04%) Desktop Support
6 5 (7.04%) Developer
6 5 (7.04%) Technical Coordinator
7 4 (5.63%) Architect
7 4 (5.63%) Service Manager
8 3 (4.23%) Applications Support
8 3 (4.23%) Deskside Engineer
8 3 (4.23%) Deskside Support Engineer
8 3 (4.23%) Incident Manager
8 3 (4.23%) IT Analyst
8 3 (4.23%) Report Analyst
8 3 (4.23%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 6 (8.45%) HTML
2 4 (5.63%) .NET
3 2 (2.82%) CSS
3 2 (2.82%) XHTML
4 1 (1.41%) Kafka
4 1 (1.41%) LAMP
4 1 (1.41%) LEMP Stack
4 1 (1.41%) Oracle Fusion
4 1 (1.41%) Web Services
4 1 (1.41%) XML
4 1 (1.41%) XSL
Miscellaneous
1 12 (16.90%) Analytical Skills
2 10 (14.08%) NHS
3 4 (5.63%) Data Centre
3 4 (5.63%) Management Information System
4 3 (4.23%) Video Conferencing
5 2 (2.82%) CMDB
5 2 (2.82%) Driving Licence
5 2 (2.82%) FMCG
5 2 (2.82%) PDA
6 1 (1.41%) Blackberry
6 1 (1.41%) Computer Science
6 1 (1.41%) Enterprise Cloud
6 1 (1.41%) Fintech
6 1 (1.41%) Hybrid Cloud
6 1 (1.41%) Mobile App
Operating Systems
1 18 (25.35%) Windows
2 8 (11.27%) Windows 7
3 5 (7.04%) Linux
3 5 (7.04%) Unix
4 4 (5.63%) Windows Server
5 3 (4.23%) OpenVMS
5 3 (4.23%) VMS
5 3 (4.23%) Windows 8
5 3 (4.23%) Windows Server 2012
6 1 (1.41%) Android
6 1 (1.41%) Windows XP
Processes & Methodologies
1 49 (69.01%) Service Management
2 46 (64.79%) ITIL
3 13 (18.31%) Problem Management
4 8 (11.27%) Service Delivery
5 7 (9.86%) Active Listening
5 7 (9.86%) Project Management
5 7 (9.86%) Stakeholder Management
6 6 (8.45%) Change Management
6 6 (8.45%) Incident Management
6 6 (8.45%) Time Management
7 5 (7.04%) Analytics
8 4 (5.63%) Data Modelling
8 4 (5.63%) IT Strategy
8 4 (5.63%) ITIL V3
8 4 (5.63%) PRINCE2
8 4 (5.63%) Service Design
8 4 (5.63%) Statistics
9 3 (4.23%) E-Commerce
9 3 (4.23%) Performance Management
9 3 (4.23%) Technical Architecture
Programming Languages
1 11 (15.49%) SQL
2 4 (5.63%) Java
3 3 (4.23%) T-SQL
4 2 (2.82%) C++
4 2 (2.82%) JavaScript
4 2 (2.82%) VBA
5 1 (1.41%) C
5 1 (1.41%) PHP
5 1 (1.41%) Python
Qualifications
1 7 (9.86%) Degree
2 6 (8.45%) Microsoft Certification
3 4 (5.63%) ITIL Certification
3 4 (5.63%) MCSA
4 3 (4.23%) MCP
4 3 (4.23%) PRINCE2 Certification
5 2 (2.82%) CCNP
5 2 (2.82%) Cisco Certification
5 2 (2.82%) MCSE
6 1 (1.41%) Computer Science Degree
6 1 (1.41%) DV Cleared
6 1 (1.41%) ITIL Foundation Certificate
6 1 (1.41%) Master's Degree
6 1 (1.41%) SC Cleared
6 1 (1.41%) Security Cleared
6 1 (1.41%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 16 (22.54%) SLA
2 4 (5.63%) ISO/IEC 20000
3 3 (4.23%) ISO 9001
3 3 (4.23%) ISO/IEC 27001
4 1 (1.41%) PMO
System Software
1 18 (25.35%) Active Directory
2 13 (18.31%) Terminal Services
3 4 (5.63%) VMware Infrastructure
4 1 (1.41%) VMware ESXi
Systems Management
1 15 (21.13%) DameWare
2 2 (2.82%) Cisco CUCM
3 1 (1.41%) McAfee ePO
3 1 (1.41%) SCCM
3 1 (1.41%) SCOM
3 1 (1.41%) vCenter Server
Vendors
1 25 (35.21%) Microsoft
2 13 (18.31%) Remedy
3 6 (8.45%) BMC
3 6 (8.45%) Cisco
3 6 (8.45%) ServiceNow
4 4 (5.63%) VMware
5 3 (4.23%) Oracle
6 2 (2.82%) HP
6 2 (2.82%) SAP
6 2 (2.82%) Symantec
7 1 (1.41%) Demandware
7 1 (1.41%) McAfee
7 1 (1.41%) MobileIron
7 1 (1.41%) NetApp
7 1 (1.41%) Red Hat
7 1 (1.41%) Salesforce.com
7 1 (1.41%) Siemens
7 1 (1.41%) Zend