ITSM Contract Job Trends in the East of England

IT Service Management (ITSM)
England > East of England

The table below provides summary statistics and contractor rates for jobs advertised in the East of England requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 8 October 2026, with comparisons to the same periods in the previous two years.

6 months to
8 Oct 2026
Same period 2025 Same period 2024
Rank 42 33 58
Rank change year-on-year -9 +25 -6
Contract jobs citing ITSM 91 63 37
As % of all contract jobs in the East of England 3.79% 4.72% 2.50%
As % of the Processes & Methodologies category 4.83% 5.25% 3.05%
Number of daily rates quoted 56 35 8
10th Percentile £190 £205 £177
25th Percentile £192 £238 £270
Median daily rate (50th Percentile) £552 £475 £438
Median % change year-on-year +16.21% +8.57% -32.69%
75th Percentile £735 £575 £591
90th Percentile £804 £623 £641
England median daily rate £515 £463 £491
% change year-on-year +11.35% -5.85% -7.49%
Number of hourly rates quoted 12 8 5
10th Percentile - £15.91 £15.51
25th Percentile £15.00 £16.99 £15.53
Median hourly rate £17.69 £19.44 £16.46
Median % change year-on-year -8.98% +18.09% +16.53%
75th Percentile £32.63 £23.17 £18.67
90th Percentile £64.88 £35.50 £20.17
England median hourly rate £26.00 £29.60 £19.39
% change year-on-year -12.16% +52.64% +21.20%

All Process & Methodology Skills
East of England

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the East of England.

Contract vacancies with a requirement for process or methodology skills 1,883 1,200 1,214
As % of all contract IT jobs advertised in the East of England 78.39% 89.96% 81.92%
Number of daily rates quoted 780 525 462
10th Percentile £190 £200 £213
25th Percentile £356 £379 £311
Median daily rate (50th Percentile) £500 £505 £450
Median % change year-on-year -0.99% +12.22% -10.00%
75th Percentile £600 £588 £552
90th Percentile £694 £686 £638
England median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% -4.55%
Number of hourly rates quoted 510 329 311
10th Percentile £14.22 £14.38 £14.84
25th Percentile £17.03 £16.06 £15.62
Median hourly rate £47.50 £22.50 £35.00
Median % change year-on-year +111.11% -35.71% +75.00%
75th Percentile £70.00 £57.50 £60.00
90th Percentile £79.00 £75.00 £67.50
England median hourly rate £40.00 £25.15 £42.69
% change year-on-year +59.05% -41.09% -4.07%

ITSM
Job Vacancy Trend in the East of England

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in the East of England.

ITSM job vacancy trend in the East of England

ITSM
Daily Rate Trend in the East of England

Contractor daily rate distribution trend for jobs in the East of England citing ITSM.

Contractor daily rate distribution trend for jobs in the East of England citing ITSM

ITSM
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing ITSM in the East of England over the 6 months to 8 October 2026.

Daily rate histogram for ITSM in the East of England

ITSM
Hourly Rate Trend in the East of England

Contractor hourly rate distribution trend for jobs in the East of England citing ITSM.

Contractor hourly rate distribution trend for jobs in the East of England citing ITSM

ITSM
Hourly Rate Histogram in the East of England

Hourly rate distribution of jobs citing ITSM in the East of England over the 6 months to 8 October 2026.

Hourly rate histogram for ITSM in the East of England

ITSM
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the East of England region over the 6 months to 8 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire -8 44 £650 +18.18% 23
Cambridgeshire -8 14 £525 +16.67% 16
Norfolk +4 12 £200 -60.00% 4
Bedfordshire +9 11 £220 -63.33% 6
Suffolk - 8 £697 - 8
Essex -17 2 - - 11
ITSM
England

ITSM
Co-Occurring Skills & Capabilities in the East of England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (13.19%) SharePoint
2 6 (6.59%) Confluence
3 1 (1.10%) Skype for Business
Applications
1 1 (1.10%) Microsoft Office
Business Applications
1 26 (28.57%) Remedy ITSM
2 1 (1.10%) Primavera
Cloud Services
1 31 (34.07%) Microsoft 365
2 9 (9.89%) Azure
2 9 (9.89%) Google Workspace
3 8 (8.79%) AWS
4 7 (7.69%) Power Platform
5 5 (5.49%) Azure Monitor
5 5 (5.49%) GCP
6 4 (4.40%) Amazon CloudWatch
7 3 (3.30%) Google Docs
7 3 (3.30%) OneDrive
8 1 (1.10%) GitHub
Communications & Networking
1 7 (7.69%) VPN
2 6 (6.59%) Firewall
2 6 (6.59%) VLAN
3 5 (5.49%) DNS
3 5 (5.49%) SNMP
4 4 (4.40%) Wireless
5 3 (3.30%) Network Security
6 2 (2.20%) InfiniBand
6 2 (2.20%) SSL
7 1 (1.10%) BGP
7 1 (1.10%) Cisco IOS
7 1 (1.10%) Ethernet
7 1 (1.10%) Intranet
7 1 (1.10%) LAN
7 1 (1.10%) MPLS
7 1 (1.10%) OSPF
7 1 (1.10%) SD-WAN
7 1 (1.10%) Skype
7 1 (1.10%) TCP/IP
7 1 (1.10%) WAN
Database & Business Intelligence
1 6 (6.59%) BigQuery
1 6 (6.59%) Looker
1 6 (6.59%) Power BI
2 1 (1.10%) Metadata
Development Applications
1 6 (6.59%) Git
1 6 (6.59%) JIRA
2 1 (1.10%) Bitbucket
2 1 (1.10%) Jenkins
General
1 39 (42.86%) Social Skills
2 16 (17.58%) Analytical Skills
3 11 (12.09%) Manufacturing
4 6 (6.59%) Finance
5 3 (3.30%) Aerospace
5 3 (3.30%) Legal
6 2 (2.20%) Documentation Skills
6 2 (2.20%) Public Sector
6 2 (2.20%) Telecoms
7 1 (1.10%) Influencing Skills
7 1 (1.10%) Organisational Skills
7 1 (1.10%) Publishing
7 1 (1.10%) Retail
Job Titles
1 13 (14.29%) Developer
1 13 (14.29%) Support Engineer
2 12 (13.19%) IT Engineer
2 12 (13.19%) IT Support
2 12 (13.19%) IT Support Engineer
3 10 (10.99%) Applications Developer
3 10 (10.99%) Report Developer
4 9 (9.89%) Applications Specialist
4 9 (9.89%) Report Specialist
5 7 (7.69%) Analyst
5 7 (7.69%) Consultant
6 6 (6.59%) Support Specialist
7 5 (5.49%) Architect
7 5 (5.49%) Infrastructure Engineer
7 5 (5.49%) Project Engineer
8 4 (4.40%) Enterprise Consultant
8 4 (4.40%) Service Analyst
8 4 (4.40%) Service Desk Analyst
9 3 (3.30%) IT Manager
9 3 (3.30%) Solutions Architect
Libraries, Frameworks & Software Standards
1 6 (6.59%) OpenTelemetry
1 6 (6.59%) Terraform
2 5 (5.49%) eBPF
2 5 (5.49%) REST
Miscellaneous
1 26 (28.57%) Onboarding
2 23 (25.27%) CMDB
3 6 (6.59%) Cloud Native
4 5 (5.49%) Enterprise Software
5 4 (4.40%) Legacy Systems
5 4 (4.40%) Management Information System
6 3 (3.30%) Product Ownership
7 2 (2.20%) CUDA
7 2 (2.20%) Taxonomies
8 1 (1.10%) Analytical Mindset
8 1 (1.10%) Driving Licence
8 1 (1.10%) NHS
8 1 (1.10%) Operational Technology
8 1 (1.10%) Smartcard
8 1 (1.10%) Video\Live Streaming
Operating Systems
1 24 (26.37%) Windows
2 4 (4.40%) Linux
3 2 (2.20%) Android
3 2 (2.20%) Mac OS
3 2 (2.20%) Red Hat Enterprise Linux
3 2 (2.20%) Windows 10
4 1 (1.10%) Apple iOS
4 1 (1.10%) Windows Server
Processes & Methodologies
1 33 (36.26%) Service Management
2 28 (30.77%) ITIL
3 27 (29.67%) Problem-Solving
4 25 (27.47%) Customer Service
5 21 (23.08%) Asset Management
6 18 (19.78%) Service Delivery
7 14 (15.38%) Stakeholder Management
8 12 (13.19%) Continuous Improvement
9 11 (12.09%) Mentoring
9 11 (12.09%) Root Cause Analysis
10 10 (10.99%) Dashboard Development
10 10 (10.99%) Incident Management
10 10 (10.99%) Project Management
11 9 (9.89%) Configuration Management
11 9 (9.89%) Project Delivery
11 9 (9.89%) Roadmaps
12 8 (8.79%) Change Management
12 8 (8.79%) DevOps
12 8 (8.79%) Knowledge Transfer
12 8 (8.79%) Stakeholder Engagement
Programming Languages
1 11 (12.09%) Python
2 6 (6.59%) SQL
3 5 (5.49%) Bash
3 5 (5.49%) JavaScript
4 4 (4.40%) Google Apps Script
5 1 (1.10%) Java
5 1 (1.10%) PowerShell
Qualifications
1 41 (45.05%) Security Cleared
2 39 (42.86%) SC Cleared
3 6 (6.59%) Degree
4 5 (5.49%) Microsoft Certification
5 4 (4.40%) A+ Certification
5 4 (4.40%) Microsoft Certified Professional
6 2 (2.20%) Cisco Certification
6 2 (2.20%) ITIL Certification
6 2 (2.20%) PMI Certification
6 2 (2.20%) PMP
6 2 (2.20%) RHCE
6 2 (2.20%) RHCSA
7 1 (1.10%) CCIE
7 1 (1.10%) CCNA
7 1 (1.10%) CCNP
7 1 (1.10%) JNCIP
7 1 (1.10%) JNCIS
7 1 (1.10%) MCSE
7 1 (1.10%) SAP Certification
Quality Assurance & Compliance
1 9 (9.89%) SLA
2 5 (5.49%) Data Quality
3 2 (2.20%) GRC
4 1 (1.10%) Cyber Essentials
4 1 (1.10%) NCSC
4 1 (1.10%) QA
System Software
1 6 (6.59%) VMware Infrastructure
2 5 (5.49%) VMware ESXi
2 5 (5.49%) vSphere
3 3 (3.30%) Docker
4 2 (2.20%) Active Directory
4 2 (2.20%) Slurm Workload Manager
Systems Management
1 8 (8.79%) Ansible
2 7 (7.69%) Grafana
3 5 (5.49%) Prometheus
4 2 (2.20%) Microsoft Intune
5 1 (1.10%) Kubernetes
5 1 (1.10%) Progress Chef
Vendors
1 36 (39.56%) ServiceNow
2 35 (38.46%) Microsoft
3 26 (28.57%) Remedy
4 10 (10.99%) BMC
4 10 (10.99%) Google
5 8 (8.79%) Dynatrace
6 7 (7.69%) Splunk
7 6 (6.59%) Cribl.io
7 6 (6.59%) VMware
8 5 (5.49%) NetApp
8 5 (5.49%) Veeam
9 4 (4.40%) SAP
10 3 (3.30%) Apple
10 3 (3.30%) Cisco
10 3 (3.30%) Freshdesk
11 2 (2.20%) Red Hat
12 1 (1.10%) Citrix
12 1 (1.10%) Dell
12 1 (1.10%) Juniper
12 1 (1.10%) SolarWinds