Period
to

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 19 August 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > East of England
6 months to
19 Aug 2022
Same period 2021 Same period 2020
Rank 52 49 76
Rank change year-on-year -3 +27 +53
Contract jobs citing ITSM 91 92 23
As % of all contract jobs advertised in the East of England 3.62% 4.06% 1.53%
As % of the Processes & Methodologies category 4.08% 4.54% 1.78%
Number of daily rates quoted 51 42 13
10th Percentile £140 £130 £147
25th Percentile £205 £131 £255
Median daily rate (50th Percentile) £450 £164 £335
Median % change year-on-year +174.81% -51.12% -18.79%
75th Percentile £563 £340 £400
90th Percentile £650 £490 £432
England median daily rate £513 £465 £425
% change year-on-year +10.25% +9.37% -10.53%
Number of hourly rates quoted 25 41 4
10th Percentile £12.05 - £11.48
25th Percentile £13.41 £12.25 £14.06
Median hourly rate £13.66 £15.00 £16.00
Median % change year-on-year -8.93% -6.25% -8.57%
75th Percentile £13.91 £18.75 £16.69
90th Percentile - - £17.03
England median hourly rate £13.66 £15.50 £19.50
% change year-on-year -11.87% -20.51% +11.43%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Contract vacancies with a requirement for process or methodology skills 2,229 2,026 1,292
As % of all contract IT jobs advertised in the East of England 88.66% 89.49% 86.02%
Number of daily rates quoted 1,383 1,155 802
10th Percentile £200 £155 £218
25th Percentile £363 £288 £330
Median daily rate (50th Percentile) £485 £425 £444
Median % change year-on-year +14.12% -4.33% -1.28%
75th Percentile £600 £538 £525
90th Percentile £675 £613 £600
England median daily rate £550 £500 £488
% change year-on-year +10.00% +2.56% +2.63%
Number of hourly rates quoted 397 299 80
10th Percentile £13.25 £12.25 £13.00
25th Percentile £14.25 £12.50 £14.61
Median hourly rate £20.50 £13.50 £22.25
Median % change year-on-year +51.85% -39.33% +30.88%
75th Percentile £52.50 £24.25 £47.50
90th Percentile £65.00 £50.00 £57.73
England median hourly rate £26.98 £20.50 £22.50
% change year-on-year +31.61% -8.89% +7.14%

ITSM
Job Vacancy Trend in the East of England

Job postings citing ITSM as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for ITSM in the East of England

ITSM
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing ITSM in the East of England.

Daily rate trend for ITSM in the East of England

ITSM
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing ITSM in the East of England over the 6 months to 19 August 2022.

Daily rate histogram for ITSM in the East of England

ITSM
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing ITSM in the East of England.

Hourly rate trend for ITSM in the East of England

ITSM
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the East of England region over the 6 months to 19 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire -25 37 £283 +88.33% 7
Hertfordshire +4 19 £450 +21.62% 6
Essex +5 14 £239 +87.06% 4
Bedfordshire 0 14 £650 +38.30% 1
Norfolk +6 3 £175 -48.15%
Suffolk - 3 £415 - 2
East Anglia - 1 £625 - 1
ITSM
England

For the 6 months to 19 August 2022, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region with a requirement for ITSM.

1 59 (64.84%) ITIL
2 50 (54.95%) Social Skills
3 45 (49.45%) Service Management
4 31 (34.07%) Customer Service
5 30 (32.97%) Active Directory
6 29 (31.87%) Microsoft 365
7 24 (26.37%) MCP
8 23 (25.27%) Cisco Certification
8 23 (25.27%) CCNA
9 19 (20.88%) Project Management
10 18 (19.78%) Microsoft
10 18 (19.78%) SLA
10 18 (19.78%) Windows
11 16 (17.58%) Finance
12 15 (16.48%) Remedy
12 15 (16.48%) Remedy ITSM
13 14 (15.38%) Service Delivery
14 13 (14.29%) SharePoint
14 13 (14.29%) CMDB
15 12 (13.19%) Analytical Skills
15 12 (13.19%) Change Management
15 12 (13.19%) Legal
16 11 (12.09%) Windows 10
16 11 (12.09%) Problem-Solving
17 10 (10.99%) CyberArk
17 10 (10.99%) Incident Management
17 10 (10.99%) Configuration Management
17 10 (10.99%) Citrix
18 9 (9.89%) Problem Management
18 9 (9.89%) SCCM

ITSM
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (14.29%) SharePoint
2 2 (2.20%) IIS
2 2 (2.20%) MS Exchange
3 1 (1.10%) Apache
3 1 (1.10%) Exchange Server 2010
3 1 (1.10%) Exchange Server 2013
Applications
1 5 (5.49%) Microsoft Office
2 2 (2.20%) Microsoft Excel
2 2 (2.20%) Microsoft PowerPoint
2 2 (2.20%) MS Visio
Business Applications
1 15 (16.48%) Remedy ITSM
2 2 (2.20%) assyst
3 1 (1.10%) Sage X3
3 1 (1.10%) SAP S/4HANA
Cloud Services
1 29 (31.87%) Microsoft 365
2 5 (5.49%) Azure
3 3 (3.30%) Azure Active Directory
3 3 (3.30%) OneDrive
3 3 (3.30%) Power Platform
4 1 (1.10%) Amazon S3
4 1 (1.10%) AWS
4 1 (1.10%) Serverless
Communications & Networking
1 4 (4.40%) DNS
1 4 (4.40%) Unified Communications
1 4 (4.40%) VPN
1 4 (4.40%) WAN
2 3 (3.30%) DHCP
3 1 (1.10%) LAN
3 1 (1.10%) SMTP
3 1 (1.10%) SNMP
3 1 (1.10%) Wireless
Database & Business Intelligence
1 3 (3.30%) SQL Server
2 2 (2.20%) Power BI
3 1 (1.10%) Amazon RDS
3 1 (1.10%) Elasticsearch
3 1 (1.10%) MySQL
3 1 (1.10%) PostgreSQL
Development Applications
1 3 (3.30%) JIRA
2 1 (1.10%) Git (software)
General
1 50 (54.95%) Social Skills
2 16 (17.58%) Finance
3 12 (13.19%) Analytical Skills
3 12 (13.19%) Legal
4 6 (6.59%) Influencing Skills
5 5 (5.49%) Public Sector
6 4 (4.40%) German Language
6 4 (4.40%) Hungarian Language
6 4 (4.40%) Lithuanian Language
6 4 (4.40%) Polish Language
6 4 (4.40%) Portuguese Language
6 4 (4.40%) Spanish Language
7 2 (2.20%) Aviation
7 2 (2.20%) Retail
8 1 (1.10%) Local Government
8 1 (1.10%) Organisational Skills
8 1 (1.10%) Pharmaceutical
Job Titles
1 43 (47.25%) Analyst
2 35 (38.46%) Service Analyst
3 34 (37.36%) Service Desk Analyst
4 19 (20.88%) Call Centre Analyst
4 19 (20.88%) Customer Analyst
4 19 (20.88%) Customer Service Analyst
4 19 (20.88%) Service Desk Agent
5 17 (18.68%) Project Manager
6 11 (12.09%) Service Manager
7 7 (7.69%) Business Analyst
7 7 (7.69%) Service Desk Manager
8 6 (6.59%) IT Support
8 6 (6.59%) Project Analyst
9 5 (5.49%) 1st Line Service Desk Analyst
9 5 (5.49%) Business Manager
9 5 (5.49%) Business Project Manager
9 5 (5.49%) IT Analyst
9 5 (5.49%) IT Support Analyst
9 5 (5.49%) Support Engineer
10 4 (4.40%) Support Analyst
Libraries, Frameworks & Software Standards
1 2 (2.20%) Middleware
1 2 (2.20%) REST
2 1 (1.10%) CSS
2 1 (1.10%) HTML
2 1 (1.10%) HTML5
2 1 (1.10%) LAPP Stack
2 1 (1.10%) LDAP
2 1 (1.10%) SAML
2 1 (1.10%) WSH
Miscellaneous
1 13 (14.29%) CMDB
2 7 (7.69%) Management Information System
3 6 (6.59%) Self-Motivation
4 5 (5.49%) Greenfield Project
4 5 (5.49%) NHS
5 4 (4.40%) Handset
6 3 (3.30%) Cyberattack
7 2 (2.20%) Data Structures
7 2 (2.20%) Reference Data
8 1 (1.10%) Analytical Mindset
8 1 (1.10%) Cloud Native
8 1 (1.10%) Enterprise Cloud
8 1 (1.10%) FMCG
8 1 (1.10%) PDA
8 1 (1.10%) Public Cloud
8 1 (1.10%) Smartphone
8 1 (1.10%) User Experience
Operating Systems
1 18 (19.78%) Windows
2 11 (12.09%) Windows 10
3 7 (7.69%) Windows Server
4 4 (4.40%) Windows Server 2012
5 3 (3.30%) Windows Server 2016
6 2 (2.20%) Linux
6 2 (2.20%) Windows 7
7 1 (1.10%) Red Hat Enterprise Linux
7 1 (1.10%) Windows 8
7 1 (1.10%) Windows Server 2003
7 1 (1.10%) Windows XP
Processes & Methodologies
1 59 (64.84%) ITIL
2 45 (49.45%) Service Management
3 31 (34.07%) Customer Service
4 19 (20.88%) Project Management
5 14 (15.38%) Service Delivery
6 12 (13.19%) Change Management
7 11 (12.09%) Problem-Solving
8 10 (10.99%) Configuration Management
8 10 (10.99%) Incident Management
9 9 (9.89%) Problem Management
10 8 (8.79%) Business Analysis
10 8 (8.79%) Continuous Improvement
11 7 (7.69%) Agile
11 7 (7.69%) Presales
11 7 (7.69%) Project Delivery
11 7 (7.69%) Time Management
12 6 (6.59%) Innovative Thinking
12 6 (6.59%) Major Incident Management
12 6 (6.59%) System Testing
12 6 (6.59%) User Acceptance Testing
Programming Languages
1 7 (7.69%) SQL
2 5 (5.49%) PowerShell
3 3 (3.30%) Python
4 2 (2.20%) Bash
4 2 (2.20%) JavaScript
5 1 (1.10%) C-shell
5 1 (1.10%) Lua
5 1 (1.10%) Shell Script
Qualifications
1 24 (26.37%) MCP
2 23 (25.27%) CCNA
2 23 (25.27%) Cisco Certification
3 5 (5.49%) Degree
4 4 (4.40%) ITIL Certification
5 3 (3.30%) DBS Check
5 3 (3.30%) Security Cleared
6 2 (2.20%) ITIL Foundation Certificate
7 1 (1.10%) AWS Certification
7 1 (1.10%) MCSA
7 1 (1.10%) MCSE
7 1 (1.10%) Microsoft Certification
Quality Assurance & Compliance
1 18 (19.78%) SLA
2 4 (4.40%) QA
System Software
1 30 (32.97%) Active Directory
2 1 (1.10%) Docker
2 1 (1.10%) Firmware
2 1 (1.10%) VMware ESXi
2 1 (1.10%) XenApp
Systems Management
1 9 (9.89%) SCCM
2 3 (3.30%) Microsoft Intune
2 3 (3.30%) WSUS
3 2 (2.20%) Ansible
4 1 (1.10%) HAProxy
4 1 (1.10%) Kubernetes
4 1 (1.10%) Microsoft Data Protection Manager
4 1 (1.10%) Nagios
4 1 (1.10%) Puppet
4 1 (1.10%) SCOM
4 1 (1.10%) SCVMM
4 1 (1.10%) Terraform
4 1 (1.10%) vCenter Server
Vendors
1 18 (19.78%) Microsoft
2 15 (16.48%) Remedy
3 10 (10.99%) Citrix
3 10 (10.99%) CyberArk
4 9 (9.89%) ServiceNow
5 7 (7.69%) Avaya
5 7 (7.69%) Peregrine
5 7 (7.69%) Siemens
6 5 (5.49%) Cisco
7 4 (4.40%) NetApp
8 2 (2.20%) BMC
8 2 (2.20%) MuleSoft
8 2 (2.20%) SAP
8 2 (2.20%) Snow
9 1 (1.10%) Commvault
9 1 (1.10%) Fujitsu
9 1 (1.10%) Oracle
9 1 (1.10%) Ping Identity
9 1 (1.10%) Progress
9 1 (1.10%) SolarWinds