ITSM Contract Job Trends in the East of England

IT Service Management (ITSM)
England > East of England

The table below provides summary statistics and contractor rates for jobs advertised in the East of England requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 29 July 2026, with comparisons to the same periods in the previous two years.

6 months to
29 Jul 2026
Same period 2025 Same period 2024
Rank 49 28 90
Rank change year-on-year -21 +62 -38
Contract jobs citing ITSM 62 68 14
As % of all contract jobs in the East of England 2.85% 5.44% 0.84%
As % of the Processes & Methodologies category 3.62% 6.17% 1.01%
Number of daily rates quoted 35 40 6
10th Percentile £188 £195 £175
25th Percentile £191 £222 £210
Median daily rate (50th Percentile) £500 £400 £375
Median % change year-on-year +25.00% +6.67% -16.67%
75th Percentile £675 £575 £588
90th Percentile £731 - £681
England median daily rate £510 £450 £500
% change year-on-year +13.33% -10.00% +2.04%
Number of hourly rates quoted 11 10 1
10th Percentile - £16.81 -
25th Percentile £15.00 £16.95 £15.50
Median hourly rate £17.13 £18.82 £16.00
Median % change year-on-year -9.01% +17.63% +21.58%
75th Percentile £21.04 £21.61 £16.50
90th Percentile £65.00 £21.98 -
England median hourly rate £32.50 £18.82 £18.13
% change year-on-year +72.69% +3.81% +25.03%

All Process & Methodology Skills
East of England

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the East of England.

Contract vacancies with a requirement for process or methodology skills 1,715 1,103 1,381
As % of all contract IT jobs advertised in the East of England 78.71% 88.31% 83.19%
Number of daily rates quoted 844 519 541
10th Percentile £190 £200 £198
25th Percentile £385 £375 £306
Median daily rate (50th Percentile) £500 £500 £425
Median % change year-on-year - +17.65% -15.00%
75th Percentile £600 £575 £553
90th Percentile £688 £650 £650
England median daily rate £525 £512 £525
% change year-on-year +2.54% -2.48% -4.55%
Number of hourly rates quoted 386 258 514
10th Percentile £14.22 £14.99 £14.48
25th Percentile £16.28 £18.04 £15.62
Median hourly rate £40.00 £37.50 £40.00
Median % change year-on-year +6.67% -6.25% +90.48%
75th Percentile £68.75 £66.50 £60.00
90th Percentile £79.50 £82.22 £70.00
England median hourly rate £46.62 £25.15 £41.50
% change year-on-year +85.35% -39.40% -2.35%

ITSM
Job Vacancy Trend in the East of England

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in the East of England.

ITSM job vacancy trend in the East of England

ITSM
Daily Rate Trend in the East of England

Contractor daily rate distribution trend for jobs in the East of England citing ITSM.

Contractor daily rate distribution trend for jobs in the East of England citing ITSM

ITSM
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing ITSM in the East of England over the 6 months to 29 July 2026.

Daily rate histogram for ITSM in the East of England

ITSM
Hourly Rate Trend in the East of England

Contractor hourly rate distribution trend for jobs in the East of England citing ITSM.

Contractor hourly rate distribution trend for jobs in the East of England citing ITSM

ITSM
Hourly Rate Histogram in the East of England

Hourly rate distribution of jobs citing ITSM in the East of England over the 6 months to 29 July 2026.

Hourly rate histogram for ITSM in the East of England

ITSM
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the East of England region over the 6 months to 29 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire -18 25 £550 - 10
Cambridgeshire -11 11 £525 +31.25% 4
Bedfordshire - 10 £220 - 1
Suffolk -5 7 £697 +209.78% 2
Norfolk -8 7 £200 -60.00% 2
Essex -20 2 - - 7
ITSM
England

ITSM
Co-Occurring Skills & Capabilities in the East of England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (8.06%) SharePoint
2 1 (1.61%) Skype for Business
Applications
1 2 (3.23%) Microsoft Office
2 1 (1.61%) Microsoft Excel
Business Applications
1 10 (16.13%) Remedy ITSM
2 1 (1.61%) Primavera
Cloud Services
1 17 (27.42%) Microsoft 365
2 9 (14.52%) Azure
3 6 (9.68%) AWS
4 4 (6.45%) Amazon CloudWatch
4 4 (6.45%) Azure Monitor
4 4 (6.45%) OneDrive
5 1 (1.61%) Entra ID
5 1 (1.61%) GCP
Communications & Networking
1 6 (9.68%) VPN
2 5 (8.06%) SNMP
2 5 (8.06%) Wireless
3 2 (3.23%) Network Security
4 1 (1.61%) Intranet
4 1 (1.61%) Skype
4 1 (1.61%) VLAN
4 1 (1.61%) Wi-Fi
Development Applications
1 5 (8.06%) Git
2 3 (4.84%) JIRA
3 1 (1.61%) Bitbucket
3 1 (1.61%) Jenkins
3 1 (1.61%) MSI
General
1 28 (45.16%) Social Skills
2 13 (20.97%) Analytical Skills
3 5 (8.06%) Finance
4 4 (6.45%) Manufacturing
5 3 (4.84%) Documentation Skills
6 2 (3.23%) Legal
6 2 (3.23%) Presentation Skills
6 2 (3.23%) Public Sector
6 2 (3.23%) Telecoms
7 1 (1.61%) Aerospace
7 1 (1.61%) Influencing Skills
7 1 (1.61%) Organisational Skills
Job Titles
1 9 (14.52%) Consultant
2 8 (12.90%) Support Engineer
3 7 (11.29%) Analyst
3 7 (11.29%) IT Engineer
3 7 (11.29%) IT Support
3 7 (11.29%) IT Support Engineer
4 6 (9.68%) Service Analyst
4 6 (9.68%) Service Desk Analyst
5 4 (6.45%) Architect
5 4 (6.45%) Enterprise Consultant
6 3 (4.84%) ITSM Architect
6 3 (4.84%) ITSM Consultant
6 3 (4.84%) Solutions Architect
7 2 (3.23%) 1st Line Support
7 2 (3.23%) IT Manager
7 2 (3.23%) Lead
7 2 (3.23%) Project Manager
7 2 (3.23%) ServiceNow Consultant
7 2 (3.23%) ServiceNow Developer
7 2 (3.23%) Team Leader
Libraries, Frameworks & Software Standards
1 6 (9.68%) OpenTelemetry
2 5 (8.06%) eBPF
3 1 (1.61%) Microsoft Graph
3 1 (1.61%) REST
Miscellaneous
1 17 (27.42%) Onboarding
2 12 (19.35%) CMDB
3 5 (8.06%) Cloud Native
4 4 (6.45%) Enterprise Software
4 4 (6.45%) Legacy Systems
4 4 (6.45%) Management Information System
5 2 (3.23%) Product Ownership
6 1 (1.61%) PKI
6 1 (1.61%) Smartcard
6 1 (1.61%) Taxonomies
6 1 (1.61%) Video\Live Streaming
Operating Systems
1 17 (27.42%) Windows
2 5 (8.06%) Windows 10
3 1 (1.61%) Android
3 1 (1.61%) Apple iOS
3 1 (1.61%) Linux
3 1 (1.61%) Mac OS
Processes & Methodologies
1 24 (38.71%) ITIL
2 18 (29.03%) Service Management
3 16 (25.81%) Customer Service
3 16 (25.81%) Problem-Solving
4 11 (17.74%) Mentoring
4 11 (17.74%) Service Delivery
5 9 (14.52%) Continuous Improvement
6 7 (11.29%) Change Management
6 7 (11.29%) Knowledge Transfer
6 7 (11.29%) Roadmaps
6 7 (11.29%) Root Cause Analysis
6 7 (11.29%) Stakeholder Engagement
7 6 (9.68%) AIOps
7 6 (9.68%) Dashboard Development
7 6 (9.68%) DevOps
7 6 (9.68%) Disaster Recovery
7 6 (9.68%) Migration
7 6 (9.68%) Observability
7 6 (9.68%) Performance Optimisation
7 6 (9.68%) User Experience
Programming Languages
1 5 (8.06%) Bash
1 5 (8.06%) Python
2 1 (1.61%) Java
2 1 (1.61%) PowerShell
2 1 (1.61%) SQL
Qualifications
1 22 (35.48%) Security Cleared
2 21 (33.87%) SC Cleared
3 8 (12.90%) Degree
4 6 (9.68%) Microsoft Certified Professional
5 4 (6.45%) A+ Certification
5 4 (6.45%) Microsoft Certification
6 3 (4.84%) ITIL Certification
7 2 (3.23%) ITIL Foundation Certificate
7 2 (3.23%) PMI Certification
7 2 (3.23%) PMP
8 1 (1.61%) Azure Certification
8 1 (1.61%) SAP Certification
Quality Assurance & Compliance
1 5 (8.06%) SLA
2 3 (4.84%) Data Quality
3 1 (1.61%) Cyber Essentials
3 1 (1.61%) ISO/IEC 27001
3 1 (1.61%) QA
System Software
1 3 (4.84%) Active Directory
2 1 (1.61%) Docker
Systems Management
1 6 (9.68%) Grafana
1 6 (9.68%) Microsoft Intune
2 5 (8.06%) Ansible
2 5 (8.06%) Prometheus
2 5 (8.06%) Terraform
3 1 (1.61%) Kubernetes
3 1 (1.61%) Progress Chef
Vendors
1 26 (41.94%) ServiceNow
2 19 (30.65%) Microsoft
3 10 (16.13%) BMC
3 10 (16.13%) Remedy
4 7 (11.29%) Dynatrace
4 7 (11.29%) Splunk
5 6 (9.68%) Cribl.io
6 5 (8.06%) SAP
7 3 (4.84%) Freshdesk
8 1 (1.61%) Juniper