Period
to 23 September 2019

The table below provides summary statistics for contract job vacancies advertised in England with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 23 September 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK > England
6 months to
23 Sep 2019
Same period 2018 Same period 2017
Rank 207 235 245
Rank change year-on-year +28 +10 +26
Contract jobs citing ServiceNow 1,084 1,091 962
As % of all contract IT jobs advertised in England 1.35% 1.18% 1.07%
As % of the Vendors category 3.14% 2.81% 2.45%
Number of daily rates quoted 754 725 670
England median daily rate £475 £475 £475
10th Percentile £169 £155 £250
90th Percentile £600 £625 £638
UK median daily rate £475 £475 £475
Number of hourly rates quoted 34 68 16
England median hourly rate £19.23 £17.50 £15.50
Median hourly rate % change year-on-year +9.90% +12.90% -70.19%
10th Percentile £14.00 £11.18 £11.25
90th Percentile £26.58 £65.30 £46.38
UK median hourly rate £18.70 £17.50 £15.50
% change year-on-year +6.86% +12.90% -70.19%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in England.

All Vendors
England
Contract vacancies with a requirement for knowledge or experience of vendor products and services 34,554 38,825 39,189
As % of all contract IT jobs advertised in England 42.94% 42.01% 43.51%
Number of daily rates quoted 21,854 24,333 24,353
England median daily rate £450 £450 £438
Median daily rate % change year-on-year - +2.86% +2.94%
10th Percentile £250 £250 £250
90th Percentile £638 £625 £619
UK median daily rate £450 £450 £430
% change year-on-year - +4.77% +4.12%
Number of hourly rates quoted 1,233 1,481 1,268
England median hourly rate £20.00 £17.50 £17.50
Median hourly rate % change year-on-year +14.29% - -
10th Percentile £11.17 £11.00 £10.40
90th Percentile £53.75 £47.00 £47.50
UK median hourly rate £20.00 £17.50 £17.50
% change year-on-year +14.29% - -

ServiceNow
Job Vacancy Trend in England

Job postings citing ServiceNow as a percentage of all IT jobs advertised in England.

Job vacancy trend for ServiceNow in England

ServiceNow
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceNow in England.

Contractor daily rate trend for ServiceNow in England

ServiceNow
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ServiceNow in England over the 6 months to 23 September 2019.

Contractor daily rate histogram for ServiceNow in England

ServiceNow
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceNow in England.

Contractor hourly rate trend for ServiceNow in England

ServiceNow
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing ServiceNow in England over the 6 months to 23 September 2019.

Contractor hourly rate histogram for ServiceNow in England

ServiceNow
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the England region over the 6 months to 23 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +29 571 £500 -0.50% 50
South East +13 180 £450 - 37
North of England +8 148 £416 +0.91% 21
North West -2 101 £420 -5.35% 7
Midlands +44 66 £388 -12.68% 27
East of England +35 59 £393 -9.77% 7
South West +12 56 £363 -23.68% 5
West Midlands +39 45 £450 +1.41% 22
Yorkshire +27 41 £403 +11.03% 11
East Midlands +24 21 £330 -25.63% 5
North East +21 6 £168 -68.10% 3
ServiceNow
UK

For the 6 months to 23 September 2019, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ServiceNow.

1 424 (39.11%) ITIL
2 393 (36.25%) ITSM
3 295 (27.21%) Service Management
4 234 (21.59%) Windows
5 204 (18.82%) Agile Software Development
6 186 (17.16%) Finance
7 172 (15.87%) Active Directory
8 169 (15.59%) Microsoft
9 164 (15.13%) JavaScript
10 118 (10.89%) Office 365
11 113 (10.42%) HTML
12 109 (10.06%) XML
13 103 (9.50%) Azure
14 102 (9.41%) Windows 10
15 96 (8.86%) Microsoft Office
16 95 (8.76%) Linux
16 95 (8.76%) Security Cleared
17 93 (8.58%) Web Services
18 88 (8.12%) CMDB
18 88 (8.12%) DevOps
19 85 (7.84%) Windows 7
20 84 (7.75%) Stakeholder Management
20 84 (7.75%) Change Management
21 82 (7.56%) Configuration Management
22 81 (7.47%) SQL
23 73 (6.73%) User Acceptance Testing
24 72 (6.64%) ITIL Certification
25 70 (6.46%) SLA
26 69 (6.37%) Remedy
27 68 (6.27%) Problem-Solving

ServiceNow
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (2.95%) Confluence
2 29 (2.68%) CMS
3 25 (2.31%) MS Exchange
4 22 (2.03%) Skype for Business
5 18 (1.66%) SharePoint
6 14 (1.29%) Exchange Server 2010
7 13 (1.20%) OpenStack
8 12 (1.11%) JBoss
9 9 (0.83%) Elasticsearch
10 8 (0.74%) IIS
11 5 (0.46%) Exchange Server 2013
12 4 (0.37%) Blackberry Enterprise Server
13 2 (0.18%) Apache
14 1 (0.092%) Apache Spark
14 1 (0.092%) Cloud Foundry
14 1 (0.092%) IBM Notes
14 1 (0.092%) Mule
14 1 (0.092%) SharePoint 2010
14 1 (0.092%) WebLogic
14 1 (0.092%) WordPress
Applications
1 96 (8.86%) Microsoft Office
2 50 (4.61%) Microsoft Excel
3 30 (2.77%) Microsoft PowerPoint
4 18 (1.66%) MS Visio
5 13 (1.20%) Microsoft Project
6 6 (0.55%) Camtasia
7 4 (0.37%) Chatbot
8 2 (0.18%) Spreadsheet
9 1 (0.092%) Acrobat
9 1 (0.092%) AutoCAD
Business Applications
1 43 (3.97%) Remedy ITSM
2 6 (0.55%) assyst
3 5 (0.46%) Dynamics CRM
4 2 (0.18%) Dynamics GP
4 2 (0.18%) Oracle EBS
4 2 (0.18%) PeopleSoft HCM
4 2 (0.18%) SAP BPC
4 2 (0.18%) SAP HCM
4 2 (0.18%) SAP HR
5 1 (0.092%) Maximo
5 1 (0.092%) Primavera
5 1 (0.092%) Q-Pulse
5 1 (0.092%) SAP S/4HANA
Cloud Services
1 118 (10.89%) Office 365
2 103 (9.50%) Azure
3 67 (6.18%) AWS
4 34 (3.14%) SaaS
5 22 (2.03%) SuccessFactors
6 20 (1.85%) Azure Active Directory
7 19 (1.75%) Datadog
8 16 (1.48%) IaaS
9 15 (1.38%) PaaS
10 13 (1.20%) OpenShift
11 12 (1.11%) Azure Stack
11 12 (1.11%) OneDrive
12 10 (0.92%) GitHub
12 10 (0.92%) Google Sheets
13 9 (0.83%) Virtual Private Cloud
14 8 (0.74%) Power Platform
15 6 (0.55%) Cloud Computing
16 5 (0.46%) npm
17 4 (0.37%) Dynamics 365
18 3 (0.28%) GCP
Communications & Networking
1 48 (4.43%) DNS
2 43 (3.97%) VPN
3 31 (2.86%) DHCP
3 31 (2.86%) Internet
4 28 (2.58%) Skype
5 24 (2.21%) LAN
6 21 (1.94%) WAN
7 18 (1.66%) SAN
8 17 (1.57%) TCP/IP
9 15 (1.38%) Cisco IOS
10 14 (1.29%) Firewall
11 13 (1.20%) SMTP
12 12 (1.11%) Wireless
13 11 (1.01%) VoIP
14 10 (0.92%) Wi-Fi
15 9 (0.83%) FTP
15 9 (0.83%) NAS
16 8 (0.74%) POP3
17 6 (0.55%) SNMP
18 5 (0.46%) HTTP
Database & Business Intelligence
1 36 (3.32%) SQL Server
2 22 (2.03%) Relational Database
3 11 (1.01%) InfluxDB
3 11 (1.01%) Redis
4 9 (0.83%) Apache Cassandra
5 7 (0.65%) Power BI
5 7 (0.65%) SQL Server 2008
6 4 (0.37%) Big Data
6 4 (0.37%) MongoDB
6 4 (0.37%) PostgreSQL
6 4 (0.37%) SQL Server Integration Services
7 3 (0.28%) SQL Server 2016
8 2 (0.18%) Amazon RDS
8 2 (0.18%) DTS
8 2 (0.18%) SQL Server 2005
8 2 (0.18%) SQL Server 2012
8 2 (0.18%) SQL Server 2017
8 2 (0.18%) SQL Server Reporting Services
9 1 (0.092%) Electronic Patient Records
9 1 (0.092%) MS Access
Development Applications
1 65 (6.00%) JIRA
2 36 (3.32%) Git (software)
3 20 (1.85%) Jenkins
4 14 (1.29%) Sonatype Nexus
5 11 (1.01%) GitLab
6 10 (0.92%) Visual Studio Team System
7 8 (0.74%) CircleCI
8 7 (0.65%) Team Foundation Server
9 5 (0.46%) Maven
9 5 (0.46%) MSBuild
9 5 (0.46%) Oracle Forms
9 5 (0.46%) Subversion
10 4 (0.37%) Selenium
11 3 (0.28%) Cucumber
12 2 (0.18%) Atlassian Bamboo
12 2 (0.18%) Bitbucket
12 2 (0.18%) Gerrit
12 2 (0.18%) Jasmine
12 2 (0.18%) TeamCity
12 2 (0.18%) WebDriver
General
1 186 (17.16%) Finance
2 46 (4.24%) Public Sector
3 25 (2.31%) Banking
4 19 (1.75%) Legal
5 17 (1.57%) Law
6 14 (1.29%) Retail
7 10 (0.92%) Investment Banking
8 8 (0.74%) Advertising
8 8 (0.74%) Front Office
8 8 (0.74%) Telecoms
9 4 (0.37%) German Language
10 3 (0.28%) Back Office
10 3 (0.28%) Dutch Language
10 3 (0.28%) Financial Institution
10 3 (0.28%) Marketing
11 2 (0.18%) Local Government
11 2 (0.18%) Publishing
12 1 (0.092%) Manufacturing
12 1 (0.092%) Pharmaceutical
Job Titles
1 258 (23.80%) Analyst
2 215 (19.83%) Developer
3 187 (17.25%) ServiceNow Developer
4 103 (9.50%) Architect
5 95 (8.76%) Business Analyst
6 78 (7.20%) Consultant
7 77 (7.10%) Service Analyst
8 59 (5.44%) Support Engineer
9 56 (5.17%) Desktop Support
10 51 (4.70%) Service Desk Analyst
11 41 (3.78%) DevOps Engineer
12 40 (3.69%) Project Manager
13 38 (3.51%) ServiceNow Consultant
14 36 (3.32%) Desktop Engineer
15 33 (3.04%) Support Analyst
16 32 (2.95%) Desktop Support Engineer
17 31 (2.86%) Service Manager
18 22 (2.03%) IT Support
18 22 (2.03%) Windows Engineer
19 20 (1.85%) IT Analyst
Libraries, Frameworks & Software Standards
1 113 (10.42%) HTML
2 109 (10.06%) XML
3 93 (8.58%) Web Services
4 65 (6.00%) REST
5 54 (4.98%) CSS
6 45 (4.15%) Ajax
7 41 (3.78%) AngularJS
8 37 (3.41%) SOAP
9 28 (2.58%) LDAP
10 24 (2.21%) SAML
11 16 (1.48%) JSON
11 16 (1.48%) Middleware
12 15 (1.38%) Node.js
13 14 (1.29%) .NET
14 13 (1.20%) J2EE
15 12 (1.11%) Elastic Stack
16 11 (1.01%) Kafka
16 11 (1.01%) RESTful
17 9 (0.83%) GraphQL
17 9 (0.83%) Memcached
Miscellaneous
1 88 (8.12%) CMDB
2 50 (4.61%) User Experience
3 47 (4.34%) Analytical Skills
4 39 (3.60%) Self-Motivation
5 31 (2.86%) Data Centre
5 31 (2.86%) Management Information System
6 20 (1.85%) Blackberry
7 18 (1.66%) Public Cloud
8 15 (1.38%) Replication
8 15 (1.38%) Video Conferencing
9 14 (1.29%) Wiki
10 13 (1.20%) iPhone
11 12 (1.11%) Smartphone
11 12 (1.11%) Virtual Team
12 10 (0.92%) Mobile App
13 8 (0.74%) NHS
14 6 (0.55%) Greenfield Project
14 6 (0.55%) iPad
15 5 (0.46%) Foreign Exchange (FX)
15 5 (0.46%) Mobile Computing
Operating Systems
1 234 (21.59%) Windows
2 102 (9.41%) Windows 10
3 95 (8.76%) Linux
4 85 (7.84%) Windows 7
5 40 (3.69%) Red Hat Enterprise Linux
6 37 (3.41%) Android
7 36 (3.32%) Unix
8 32 (2.95%) Apple iOS
9 31 (2.86%) Windows Server
10 23 (2.12%) Windows Server 2008
11 20 (1.85%) CentOS
11 20 (1.85%) Mac OS
12 15 (1.38%) Solaris
13 14 (1.29%) Windows Server 2012
14 9 (0.83%) Windows Server 2003
15 4 (0.37%) Mac OS X
16 3 (0.28%) AIX
16 3 (0.28%) Windows 2000
16 3 (0.28%) Windows 8
16 3 (0.28%) Windows XP
Processes & Methodologies
1 424 (39.11%) ITIL
2 393 (36.25%) ITSM
3 295 (27.21%) Service Management
4 204 (18.82%) Agile Software Development
5 88 (8.12%) DevOps
6 84 (7.75%) Change Management
6 84 (7.75%) Stakeholder Management
7 82 (7.56%) Configuration Management
8 73 (6.73%) User Acceptance Testing
9 68 (6.27%) Problem-Solving
10 64 (5.90%) Workflow
11 60 (5.54%) Scrum
12 55 (5.07%) Asset Management
12 55 (5.07%) ITIL V3
12 55 (5.07%) Project Management
13 51 (4.70%) Incident Management
14 48 (4.43%) Business Analysis
14 48 (4.43%) Migration
15 46 (4.24%) Service Delivery
16 41 (3.78%) Service Design
Programming Languages
1 164 (15.13%) JavaScript
2 81 (7.47%) SQL
3 61 (5.63%) Python
4 60 (5.54%) PowerShell
5 41 (3.78%) Bash Shell
6 37 (3.41%) Perl
7 34 (3.14%) Java
8 27 (2.49%) C
9 18 (1.66%) Ruby
10 15 (1.38%) C#
10 15 (1.38%) Shell Script
11 8 (0.74%) PHP
12 4 (0.37%) C++
12 4 (0.37%) VB.NET
12 4 (0.37%) VBA
12 4 (0.37%) VBScript
13 3 (0.28%) T-SQL
14 2 (0.18%) Groovy
14 2 (0.18%) Korn
14 2 (0.18%) PL/SQL
Qualifications
1 95 (8.76%) Security Cleared
2 72 (6.64%) ITIL Certification
3 67 (6.18%) SC Cleared
4 40 (3.69%) Degree
5 27 (2.49%) Microsoft Certification
6 17 (1.57%) DV Cleared
7 16 (1.48%) ITIL Foundation Certificate
8 13 (1.20%) RHCE
9 12 (1.11%) MCP
10 11 (1.01%) Cisco Certification
11 10 (0.92%) CCNA
11 10 (0.92%) FFIEC
12 9 (0.83%) ISEB
13 8 (0.74%) CISSP
13 8 (0.74%) MCITP
14 7 (0.65%) RHCSA
15 6 (0.55%) CCNP
15 6 (0.55%) MCSE
15 6 (0.55%) PRINCE2 Practitioner
16 5 (0.46%) MCSA
Quality Assurance & Compliance
1 70 (6.46%) SLA
2 19 (1.75%) Sarbanes-Oxley
3 11 (1.01%) QA
4 10 (0.92%) Data Quality
4 10 (0.92%) GDPR
5 9 (0.83%) COBIT
5 9 (0.83%) PMO
6 8 (0.74%) ISO/IEC 27001
7 6 (0.55%) ISO/IEC 20000
8 2 (0.18%) NIST
9 1 (0.092%) Disclosure Scotland
System Software
1 172 (15.87%) Active Directory
2 35 (3.23%) Docker
3 32 (2.95%) VMware Infrastructure
4 19 (1.75%) XenApp
5 13 (1.20%) XenDesktop
6 10 (0.92%) BitLocker
7 8 (0.74%) Hyper-V
8 7 (0.65%) VMware ESXi
8 7 (0.65%) vSphere
9 6 (0.55%) Xen
10 5 (0.46%) Citrix Hypervisor
10 5 (0.46%) Microsoft App-V
11 4 (0.37%) NFS
11 4 (0.37%) Terminal Services
11 4 (0.37%) Virtual Machines
12 3 (0.28%) Firmware
12 3 (0.28%) VMware Workstation
13 2 (0.18%) SRDF
13 2 (0.18%) Veritas Volume Manager
13 2 (0.18%) Virtual Desktop
Systems Management
1 62 (5.72%) SCCM
2 37 (3.41%) Ansible
3 35 (3.23%) Single Sign-On
4 33 (3.04%) Kubernetes
5 29 (2.68%) Puppet
6 18 (1.66%) Opscode Chef
7 16 (1.48%) ZABBIX
8 13 (1.20%) vRealize
9 12 (1.11%) Suricata
9 12 (1.11%) Terraform
10 11 (1.01%) Grafana
10 11 (1.01%) Kibana
11 9 (0.83%) Consul
11 9 (0.83%) Graphite
11 9 (0.83%) logstash
11 9 (0.83%) Microsoft Intune
11 9 (0.83%) Nagios
12 8 (0.74%) AirWatch
12 8 (0.74%) Norton AntiVirus
13 6 (0.55%) Netcool
Vendors
1 169 (15.59%) Microsoft
2 69 (6.37%) Remedy
3 54 (4.98%) Citrix
4 50 (4.61%) Cisco
5 49 (4.52%) BMC
6 45 (4.15%) SAP
7 43 (3.97%) VMware
8 33 (3.04%) Red Hat
9 30 (2.77%) Splunk
10 23 (2.12%) Snow
11 20 (1.85%) Apple
12 19 (1.75%) HP
13 18 (1.66%) Oracle
14 17 (1.57%) Google
15 13 (1.20%) IBM
15 13 (1.20%) Salesforce.com
16 12 (1.11%) Micro Focus
16 12 (1.11%) Palo Alto
16 12 (1.11%) Qualys
17 10 (0.92%) Atlassian