Period
to 1 August 2021

The table below provides summary statistics for contract job vacancies advertised in England with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 1 August 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK > England
6 months to
1 Aug 2021
Same period 2020 Same period 2019
Rank 180 206 230
Rank change year-on-year +26 +24 +6
Contract jobs citing ServiceNow 863 407 1,045
As % of all contract jobs advertised in England 1.51% 1.26% 1.25%
As % of the Vendors category 3.69% 2.92% 2.99%
Number of daily rates quoted 556 288 739
10th Percentile £200 £135 £180
25th Percentile £363 £278 £363
Median daily rate (50th Percentile) £475 £450 £500
Median % change year-on-year +5.56% -10.00% +5.26%
75th Percentile £550 £538 £575
90th Percentile £628 £613 £625
UK median daily rate £475 £450 £500
% change year-on-year +5.56% -10.00% +5.26%
Number of hourly rates quoted 39 15 38
10th Percentile £12.62 £13.28 £13.60
25th Percentile £13.25 £14.37 £14.00
Median hourly rate £15.86 £17.00 £17.50
Median % change year-on-year -6.71% -2.86% -
75th Percentile £20.50 £23.25 £22.25
90th Percentile £36.35 £49.60 £24.65
UK median hourly rate £15.00 £17.00 £17.50
% change year-on-year -11.76% -2.86% -

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in England.

All Vendors
England
Contract vacancies with a requirement for knowledge or experience of vendor products and services 23,384 13,925 34,980
As % of all contract IT jobs advertised in England 40.84% 43.13% 41.97%
Number of daily rates quoted 15,329 9,096 22,323
10th Percentile £285 £256 £255
25th Percentile £400 £364 £363
Median daily rate (50th Percentile) £500 £475 £463
Median % change year-on-year +5.26% +2.70% +2.78%
75th Percentile £600 £575 £563
90th Percentile £694 £675 £638
UK median daily rate £500 £475 £454
% change year-on-year +5.26% +4.63% +0.89%
Number of hourly rates quoted 737 467 1,183
10th Percentile £11.25 £11.83 £11.11
25th Percentile £13.25 £14.25 £13.25
Median hourly rate £18.89 £20.00 £18.50
Median % change year-on-year -5.55% +8.11% +5.71%
75th Percentile £41.50 £36.00 £37.38
90th Percentile £57.50 £50.00 £50.00
UK median hourly rate £19.00 £20.00 £18.50
% change year-on-year -5.00% +8.11% +5.71%

ServiceNow
Job Vacancy Trend in England

Job postings citing ServiceNow as a proportion of all IT jobs advertised in England.

Job vacancy trend for ServiceNow in England

ServiceNow
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing ServiceNow in England.

Daily rate trend for ServiceNow in England

ServiceNow
Daily Rate Histogram in England

Daily rate distribution for jobs citing ServiceNow in England over the 6 months to 1 August 2021.

Daily rate histogram for ServiceNow in England

ServiceNow
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing ServiceNow in England.

Hourly rate trend for ServiceNow in England

ServiceNow
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing ServiceNow in England over the 6 months to 1 August 2021.

Hourly rate histogram for ServiceNow in England

ServiceNow
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the England region over the 6 months to 1 August 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -13 398 £500 - 84
North of England +51 124 £500 +15.94% 27
South East -36 98 £432 +7.88% 25
Midlands +18 87 £473 +93.85% 34
North West +32 84 £500 +33.33% 20
West Midlands +11 64 £483 +129.76% 29
South West +13 51 £400 -7.30% 14
East of England -16 39 £525 +7.69% 11
Yorkshire +6 38 £438 -10.26% 4
East Midlands -2 23 £325 +20.37% 5
North East -5 2 £513 +41.38% 3
ServiceNow
UK

For the 6 months to 1 August 2021, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ServiceNow.

1 285 (33.02%) ITIL
2 206 (23.87%) ITSM
3 192 (22.25%) Social Skills
4 170 (19.70%) Agile Software Development
5 157 (18.19%) Windows
6 148 (17.15%) Microsoft
7 133 (15.41%) Service Management
8 131 (15.18%) Finance
9 129 (14.95%) Microsoft 365
10 128 (14.83%) Active Directory
11 126 (14.60%) Azure
12 117 (13.56%) Problem-Solving
13 110 (12.75%) JIRA
14 99 (11.47%) Windows 10
15 98 (11.36%) AWS
16 91 (10.54%) Migration
17 90 (10.43%) Security Cleared
18 79 (9.15%) Project Management
19 78 (9.04%) SQL
19 78 (9.04%) SC Cleared
20 77 (8.92%) Change Management
20 77 (8.92%) Public Sector
21 76 (8.81%) JavaScript
21 76 (8.81%) PowerShell
21 76 (8.81%) CMDB
22 74 (8.57%) Microsoft Office
23 68 (7.88%) DevOps
24 66 (7.65%) Configuration Management
25 64 (7.42%) Linux
26 63 (7.30%) ITIL Certification

ServiceNow
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (4.87%) Confluence
2 40 (4.63%) SharePoint
3 29 (3.36%) CMS
4 28 (3.24%) IIS
5 13 (1.51%) Apache
6 9 (1.04%) Tomcat
6 9 (1.04%) WebSphere
7 8 (0.93%) MS Exchange
8 6 (0.70%) nginx
9 5 (0.58%) WebLogic
10 4 (0.46%) Elasticsearch
11 3 (0.35%) OpenStack
11 3 (0.35%) SAS
11 3 (0.35%) Skype for Business
12 2 (0.23%) Exchange Server 2007
12 2 (0.23%) Exchange Server 2010
12 2 (0.23%) Headless CMS
12 2 (0.23%) JBoss
12 2 (0.23%) Red Hat Fuse
12 2 (0.23%) SharePoint 2010
Applications
1 74 (8.57%) Microsoft Office
2 43 (4.98%) Microsoft Excel
3 31 (3.59%) Microsoft PowerPoint
4 17 (1.97%) Microsoft Project
5 16 (1.85%) MS Visio
6 2 (0.23%) Spreadsheet
Business Applications
1 12 (1.39%) Remedy ITSM
2 4 (0.46%) SAP S/4HANA
3 3 (0.35%) Cloudability
3 3 (0.35%) Dynamics CRM
4 2 (0.23%) assyst
4 2 (0.23%) Oracle ERP
4 2 (0.23%) SAP HCM
4 2 (0.23%) Workday HCM
5 1 (0.12%) Oracle Financials
Cloud Services
1 129 (14.95%) Microsoft 365
2 126 (14.60%) Azure
3 98 (11.36%) AWS
4 32 (3.71%) SaaS
5 29 (3.36%) PaaS
6 28 (3.24%) GCP
6 28 (3.24%) Power Platform
7 26 (3.01%) IaaS
8 13 (1.51%) OneDrive
9 11 (1.27%) SuccessFactors
10 10 (1.16%) Azure Active Directory
11 8 (0.93%) GitHub
12 6 (0.70%) Azure Logic Apps
12 6 (0.70%) Azure Service Bus
12 6 (0.70%) Cloud Computing
13 5 (0.58%) iPaaS
13 5 (0.58%) Kong
13 5 (0.58%) Lucidchart
13 5 (0.58%) Mimecast
14 4 (0.46%) Apigee
Communications & Networking
1 46 (5.33%) DNS
2 42 (4.87%) Firewall
3 28 (3.24%) VPN
4 27 (3.13%) TCP/IP
5 26 (3.01%) DHCP
6 20 (2.32%) HTTP
7 19 (2.20%) SMTP
8 18 (2.09%) Wi-Fi
9 16 (1.85%) FTP
10 15 (1.74%) SSL
11 14 (1.62%) LAN
12 12 (1.39%) WAN
13 11 (1.27%) Wireless
14 9 (1.04%) Kerberos
14 9 (1.04%) VoIP
15 8 (0.93%) SSH
16 7 (0.81%) Network Security
17 6 (0.70%) Remote Desktop
18 5 (0.58%) NetScaler
18 5 (0.58%) PuTTY
Database & Business Intelligence
1 26 (3.01%) Power BI
2 21 (2.43%) MySQL
3 17 (1.97%) Big Data
4 15 (1.74%) SQL Server
5 13 (1.51%) Data Warehouse
5 13 (1.51%) Relational Database
6 10 (1.16%) Pentaho
7 9 (1.04%) Tableau
8 7 (0.81%) SQL Server 2008
9 5 (0.58%) Hadoop
9 5 (0.58%) MongoDB
10 4 (0.46%) DTS
10 4 (0.46%) NoSQL
10 4 (0.46%) Oracle Database
10 4 (0.46%) Qlik Sense
10 4 (0.46%) SQL Server Integration Services
11 3 (0.35%) Oracle Database 12c
11 3 (0.35%) SQL Server 2012
11 3 (0.35%) SQL Server 2014
11 3 (0.35%) SQL Server 2016
Development Applications
1 110 (12.75%) JIRA
2 18 (2.09%) GitLab
3 17 (1.97%) Jenkins
4 15 (1.74%) Bitbucket
5 8 (0.93%) Git (software)
5 8 (0.93%) Maven
5 8 (0.93%) TeamCity
6 6 (0.70%) Atlassian Bamboo
6 6 (0.70%) Cucumber
6 6 (0.70%) Team Foundation Server
7 5 (0.58%) Serena SBM
7 5 (0.58%) SonarQube
7 5 (0.58%) Subversion
8 4 (0.46%) Octopus Deploy
8 4 (0.46%) Visual Studio
9 3 (0.35%) Visual Studio Team System
10 2 (0.23%) HP UFT
10 2 (0.23%) MSI
10 2 (0.23%) Selenium
10 2 (0.23%) Sonatype Nexus
General
1 192 (22.25%) Social Skills
2 131 (15.18%) Finance
3 77 (8.92%) Public Sector
4 61 (7.07%) Analytical Skills
5 38 (4.40%) Banking
6 31 (3.59%) Telecoms
7 30 (3.48%) Retail
8 25 (2.90%) Presentation Skills
9 23 (2.67%) Legal
10 15 (1.74%) Influencing Skills
11 14 (1.62%) Organisational Skills
12 12 (1.39%) Documentation Skills
12 12 (1.39%) Manufacturing
13 11 (1.27%) Marketing
14 10 (1.16%) Law
15 9 (1.04%) Electronics
16 7 (0.81%) Pharmaceutical
17 6 (0.70%) Investment Banking
18 5 (0.58%) Automotive
18 5 (0.58%) Financial Institution
Job Titles
1 175 (20.28%) Analyst
2 118 (13.67%) Developer
3 101 (11.70%) ServiceNow Developer
4 100 (11.59%) Architect
5 69 (8.00%) Consultant
6 64 (7.42%) Service Analyst
7 52 (6.03%) Service Desk Analyst
8 44 (5.10%) Project Manager
9 39 (4.52%) Support Engineer
10 38 (4.40%) Business Analyst
11 34 (3.94%) ServiceNow Consultant
12 27 (3.13%) Service Manager
13 23 (2.67%) Desktop Support
14 22 (2.55%) Solutions Architect
15 21 (2.43%) Administrator
15 21 (2.43%) Desktop Engineer
15 21 (2.43%) Support Analyst
16 20 (2.32%) Infrastructure Engineer
17 18 (2.09%) IT Analyst
17 18 (2.09%) Technical Architect
Libraries, Frameworks & Software Standards
1 55 (6.37%) HTML
2 51 (5.91%) REST
3 45 (5.21%) XML
4 44 (5.10%) CSS
5 42 (4.87%) Web Services
6 38 (4.40%) LDAP
7 35 (4.06%) AngularJS
8 29 (3.36%) Ajax
9 28 (3.24%) SOAP
10 26 (3.01%) .NET
11 15 (1.74%) JSON
12 12 (1.39%) SailPoint
13 10 (1.16%) Kafka
13 10 (1.16%) LAMP
13 10 (1.16%) Middleware
13 10 (1.16%) SAML
14 9 (1.04%) OAuth
14 9 (1.04%) XMPP
15 8 (0.93%) OpenID
16 7 (0.81%) Regular Expression
Miscellaneous
1 76 (8.81%) CMDB
2 41 (4.75%) Self-Motivation
3 23 (2.67%) Management Information System
4 21 (2.43%) Data Centre
4 21 (2.43%) User Experience
5 13 (1.51%) BYOD
5 13 (1.51%) Public Cloud
6 12 (1.39%) Enterprise Software
6 12 (1.39%) Virtual Team
7 10 (1.16%) NHS
8 9 (1.04%) Replication
9 8 (0.93%) Legacy Systems
10 7 (0.81%) Clustering
10 7 (0.81%) Data Protection Act
10 7 (0.81%) iPhone
11 6 (0.70%) Greenfield Project
11 6 (0.70%) iPad
11 6 (0.70%) Smartphone
11 6 (0.70%) Video Conferencing
11 6 (0.70%) Wiki
Operating Systems
1 157 (18.19%) Windows
2 99 (11.47%) Windows 10
3 64 (7.42%) Linux
4 44 (5.10%) Windows 7
5 34 (3.94%) Unix
6 29 (3.36%) Windows Server
7 14 (1.62%) Android
7 14 (1.62%) Red Hat Enterprise Linux
8 10 (1.16%) Apple iOS
9 6 (0.70%) Mac OS
9 6 (0.70%) Ubuntu
10 5 (0.58%) CentOS
10 5 (0.58%) Windows Server 2019
11 4 (0.46%) Solaris
11 4 (0.46%) SUSE
12 3 (0.35%) Windows Server 2008
12 3 (0.35%) Windows Server 2012
12 3 (0.35%) Windows Server 2016
12 3 (0.35%) Windows XP
13 2 (0.23%) Oracle Linux
Processes & Methodologies
1 285 (33.02%) ITIL
2 206 (23.87%) ITSM
3 170 (19.70%) Agile Software Development
4 133 (15.41%) Service Management
5 117 (13.56%) Problem-Solving
6 91 (10.54%) Migration
7 79 (9.15%) Project Management
8 77 (8.92%) Change Management
9 68 (7.88%) DevOps
10 66 (7.65%) Configuration Management
11 63 (7.30%) Stakeholder Management
12 61 (7.07%) Incident Management
13 58 (6.72%) Scrum
14 54 (6.26%) Analytics
14 54 (6.26%) Service Delivery
15 52 (6.03%) Asset Management
16 43 (4.98%) Continuous Improvement
17 39 (4.52%) Workflow
18 38 (4.40%) Service Design
19 37 (4.29%) Problem Management
Programming Languages
1 78 (9.04%) SQL
2 76 (8.81%) JavaScript
2 76 (8.81%) PowerShell
3 55 (6.37%) Python
4 53 (6.14%) Java
5 20 (2.32%) Bash Shell
6 14 (1.62%) C#
7 13 (1.51%) Perl
8 8 (0.93%) Shell Script
9 6 (0.70%) C
9 6 (0.70%) R
9 6 (0.70%) T-SQL
10 5 (0.58%) Ruby
10 5 (0.58%) VB.NET
10 5 (0.58%) VBScript
11 3 (0.35%) VBA
12 2 (0.23%) C++
12 2 (0.23%) PL/SQL
12 2 (0.23%) Search Processing Language
13 1 (0.12%) Go
Qualifications
1 90 (10.43%) Security Cleared
2 78 (9.04%) SC Cleared
3 63 (7.30%) ITIL Certification
4 45 (5.21%) Degree
5 35 (4.06%) Microsoft Certification
6 16 (1.85%) A+ Certification
6 16 (1.85%) MCP
6 16 (1.85%) MCSA
7 13 (1.51%) BPSS Clearance
8 8 (0.93%) PMI Certification
9 7 (0.81%) ITIL Foundation Certificate
10 6 (0.70%) Computer Science Degree
10 6 (0.70%) PRINCE2 Practitioner
11 5 (0.58%) DV Cleared
11 5 (0.58%) PMP
12 4 (0.46%) CISSP
12 4 (0.46%) DBS Check
13 3 (0.35%) CISA
13 3 (0.35%) CRISC
13 3 (0.35%) Master's Degree
Quality Assurance & Compliance
1 58 (6.72%) SLA
2 15 (1.74%) QA
3 13 (1.51%) Data Quality
3 13 (1.51%) GDPR
3 13 (1.51%) PMO
4 12 (1.39%) Cyber Essentials
5 10 (1.16%) Sarbanes-Oxley
6 8 (0.93%) Accessibility
6 8 (0.93%) GRC
6 8 (0.93%) ISO/IEC 27001
7 7 (0.81%) COBIT
8 5 (0.58%) NIST
9 2 (0.23%) Cyber Essentials PLUS
9 2 (0.23%) ISO/IEC 20000
9 2 (0.23%) P3O
9 2 (0.23%) PMBOK
10 1 (0.12%) 21 CFR Part 11
10 1 (0.12%) Good Clinical Practice
10 1 (0.12%) PCI DSS
10 1 (0.12%) WCAG
System Software
1 128 (14.83%) Active Directory
2 27 (3.13%) VMware Infrastructure
3 11 (1.27%) Docker
4 8 (0.93%) Virtual Servers
4 8 (0.93%) VMware ESXi
5 6 (0.70%) vSphere
6 4 (0.46%) KVM
6 4 (0.46%) Virtual Desktop
6 4 (0.46%) Virtual Machines
6 4 (0.46%) VMware NSX
7 3 (0.35%) Hyper-V
7 3 (0.35%) Oracle RAC
7 3 (0.35%) XenApp
8 2 (0.23%) Citrix Hypervisor
8 2 (0.23%) Microsoft App-V
8 2 (0.23%) Microsoft Virtual Server
8 2 (0.23%) NFS
8 2 (0.23%) Samba
8 2 (0.23%) Veritas File System
8 2 (0.23%) Veritas Volume Manager
Systems Management
1 43 (4.98%) SCCM
2 27 (3.13%) Ansible
3 18 (2.09%) Microsoft Intune
4 15 (1.74%) Puppet
4 15 (1.74%) Single Sign-On
5 11 (1.27%) Kubernetes
6 10 (1.16%) Opscode Chef
6 10 (1.16%) RSA Archer
7 9 (1.04%) Nessus
7 9 (1.04%) Tivoli
8 7 (0.81%) Terraform
8 7 (0.81%) vRealize
9 6 (0.70%) AirWatch
10 5 (0.58%) Control-M
10 5 (0.58%) EMC NetWorker
10 5 (0.58%) Nagios
10 5 (0.58%) Nexpose
10 5 (0.58%) QRadar
10 5 (0.58%) Tivoli Storage Manager
10 5 (0.58%) vRealize Orchestrator
Vendors
1 148 (17.15%) Microsoft
2 39 (4.52%) VMware
3 36 (4.17%) Citrix
4 32 (3.71%) Oracle
4 32 (3.71%) Remedy
5 31 (3.59%) IBM
6 29 (3.36%) Cisco
7 28 (3.24%) SAP
8 27 (3.13%) BMC
9 23 (2.67%) Google
10 22 (2.55%) Snow
11 21 (2.43%) Splunk
12 20 (2.32%) Cloudera
13 18 (2.09%) CyberArk
14 16 (1.85%) Apple
15 14 (1.62%) HP
15 14 (1.62%) Red Hat
16 13 (1.51%) CheckPoint
17 12 (1.39%) Workday
18 11 (1.27%) Talend