Period
to 20 November 2018

The table below provides summary statistics for contract job vacancies advertised in England with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 20 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK > England
6 months to
20 Nov 2018
Same period 2017 Same period 2016
Rank 240 248 276
Rank change year-on-year +8 +28 +91
Contract jobs citing ServiceNow 1,064 992 916
As % of all contract IT jobs advertised in England 1.12% 1.05% 0.95%
As % of the Vendors category 2.65% 2.46% 2.10%
Number of daily rates quoted 689 734 676
England median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% -5.26%
10th Percentile £155 £247 £213
90th Percentile £625 £618 £575
UK median daily rate £475 £475 £450
% change year-on-year - +5.56% -2.70%
Number of hourly rates quoted 82 22 28
England median hourly rate £17.50 £15.75 £36.75
Median hourly rate % change year-on-year +11.11% -57.14% +88.46%
10th Percentile £11.47 £11.25 £11.68
90th Percentile £27.25 £34.96 £59.31
UK median hourly rate £17.50 £15.75 £21.50
% change year-on-year +11.11% -26.74% +13.16%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in England.

All Vendors
England
Contract vacancies with a requirement for knowledge or experience of vendor products and services 40,084 40,264 43,701
As % of all contract IT jobs advertised in England 42.14% 42.80% 45.23%
Number of daily rates quoted 25,192 25,225 27,029
England median daily rate £450 £445 £425
Median daily rate % change year-on-year +1.12% +4.71% +6.25%
10th Percentile £253 £247 £245
90th Percentile £625 £625 £588
UK median daily rate £450 £430 £420
% change year-on-year +4.65% +2.38% +5.00%
Number of hourly rates quoted 1,505 1,348 1,538
England median hourly rate £17.50 £17.25 £17.00
Median hourly rate % change year-on-year +1.45% +1.47% -2.86%
10th Percentile £11.00 £10.65 £10.25
90th Percentile £47.00 £45.00 £45.00
UK median hourly rate £17.50 £17.38 £16.75
% change year-on-year +0.72% +3.73% -4.29%

ServiceNow
Job Vacancy Trend in England

Job postings citing ServiceNow as a percentage of all IT jobs advertised in England.

Job vacancy trend for ServiceNow in England

ServiceNow
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceNow in England.

Contractor daily rate trend for ServiceNow in England

ServiceNow
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ServiceNow in England over the 6 months to 20 November 2018.

Contractor daily rate histogram for ServiceNow in England

ServiceNow
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceNow in England.

Contractor hourly rate trend for ServiceNow in England

ServiceNow
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing ServiceNow in England over the 6 months to 20 November 2018.

Contractor hourly rate histogram for ServiceNow in England

ServiceNow
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the England region over the 6 months to 20 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -11 594 £525 +5.00% 62
South East -2 169 £450 +2.86% 16
North of England +38 150 £350 -12.50% 15
North West +28 98 £438 +24.82% 7
Midlands -12 59 £425 - 12
East of England +29 57 £418 -1.76% 2
Yorkshire +5 42 £250 -39.39% 8
West Midlands -29 39 £450 - 9
South West -26 31 £467 +9.88% 4
East Midlands +11 20 £400 -5.88% 3
North East +5 10 £130 -
ServiceNow
UK

For the 6 months to 20 November 2018, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ServiceNow.

1 440 (41.35%) ITIL
2 328 (30.83%) ITSM
3 260 (24.44%) Service Management
4 225 (21.15%) Windows
4 225 (21.15%) Microsoft
5 211 (19.83%) Active Directory
6 205 (19.27%) Agile Software Development
7 149 (14.00%) JavaScript
8 140 (13.16%) Microsoft Office
9 134 (12.59%) Finance
10 126 (11.84%) HTML
11 123 (11.56%) Office 365
12 117 (11.00%) Security Cleared
13 116 (10.90%) XML
14 104 (9.77%) SCCM
15 100 (9.40%) SC Cleared
16 99 (9.30%) SQL
17 97 (9.12%) Asset Management
18 96 (9.02%) Linux
19 94 (8.83%) Web Services
20 91 (8.55%) Windows 10
21 90 (8.46%) Microsoft Excel
22 88 (8.27%) Remedy
22 88 (8.27%) CSS
23 82 (7.71%) Change Management
24 81 (7.61%) JIRA
25 80 (7.52%) Project Management
26 79 (7.42%) CMDB
26 79 (7.42%) Microsoft Azure
27 78 (7.33%) Python

ServiceNow
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (3.57%) Apache
1 38 (3.57%) IIS
2 36 (3.38%) SharePoint
3 35 (3.29%) Tomcat
4 33 (3.10%) MS Exchange
5 28 (2.63%) Confluence
6 25 (2.35%) Skype for Business
7 23 (2.16%) CMS
8 11 (1.03%) nginx
8 11 (1.03%) SharePoint 2013
9 9 (0.85%) Blackberry Enterprise Server
10 8 (0.75%) Elasticsearch
10 8 (0.75%) K2 blackpearl
11 6 (0.56%) JBoss
12 5 (0.47%) SharePoint Server
13 4 (0.38%) Exchange Server 2007
14 3 (0.28%) Exchange Server 2010
15 1 (0.094%) Apache Spark
15 1 (0.094%) Oracle Workflow
15 1 (0.094%) WebSphere
Applications
1 140 (13.16%) Microsoft Office
2 90 (8.46%) Microsoft Excel
3 62 (5.83%) Microsoft PowerPoint
4 42 (3.95%) Microsoft Project
5 32 (3.01%) MS Visio
6 10 (0.94%) Chatbot
7 2 (0.19%) Acrobat
8 1 (0.094%) Adobe Captivate
Business Applications
1 32 (3.01%) Remedy ITSM
2 3 (0.28%) SAP BPC
3 2 (0.19%) Markit EDM
3 2 (0.19%) Unit4 Business World
4 1 (0.094%) assyst
4 1 (0.094%) Oracle EBS
4 1 (0.094%) Workfront
Cloud Services
1 123 (11.56%) Office 365
2 79 (7.42%) Microsoft Azure
3 41 (3.85%) Amazon AWS
4 38 (3.57%) SaaS
5 36 (3.38%) OneDrive
6 28 (2.63%) IaaS
7 20 (1.88%) PaaS
8 11 (1.03%) GitHub
9 10 (0.94%) Azure Active Directory
9 10 (0.94%) Cloud Computing
9 10 (0.94%) SuccessFactors
10 9 (0.85%) Apigee
11 6 (0.56%) OpenShift
12 5 (0.47%) AWS CloudFormation
12 5 (0.47%) Google Cloud Platform
13 4 (0.38%) Datadog
13 4 (0.38%) Stackdriver
13 4 (0.38%) Virtual Private Cloud
14 3 (0.28%) Amazon EC2
14 3 (0.28%) Amazon S3
Communications & Networking
1 42 (3.95%) DNS
2 41 (3.85%) Skype
3 40 (3.76%) SSL
4 30 (2.82%) Firewall
5 28 (2.63%) VPN
6 27 (2.54%) DHCP
7 26 (2.44%) TCP/IP
8 21 (1.97%) LAN
9 18 (1.69%) Kerberos
10 17 (1.60%) WAN
11 15 (1.41%) Remote Desktop
12 12 (1.13%) Internet
13 10 (0.94%) DMZ
13 10 (0.94%) FTP
14 8 (0.75%) SAN
14 8 (0.75%) Wireshark
15 7 (0.66%) NAS
15 7 (0.66%) Network Security
15 7 (0.66%) PuTTY
15 7 (0.66%) SSH
Database & Business Intelligence
1 28 (2.63%) SQL Server
2 26 (2.44%) Relational Database
3 20 (1.88%) MySQL
4 18 (1.69%) PostgreSQL
5 11 (1.03%) Amazon RDS
6 9 (0.85%) MS Access
7 6 (0.56%) BusinessObjects
7 6 (0.56%) Power BI
8 5 (0.47%) Big Data
9 4 (0.38%) Azure SQL Database
9 4 (0.38%) InfluxDB
9 4 (0.38%) Redis
10 3 (0.28%) Azure SQL Data Warehouse
10 3 (0.28%) Data Warehouse
11 2 (0.19%) Hadoop
11 2 (0.19%) KNIME
11 2 (0.19%) MariaDB
11 2 (0.19%) MongoDB
11 2 (0.19%) Oracle Reports
11 2 (0.19%) SQL Server 2008
Development Applications
1 81 (7.61%) JIRA
2 35 (3.29%) Git (software)
3 25 (2.35%) Jenkins
4 12 (1.13%) Gerrit
5 7 (0.66%) Atlassian Bamboo
5 7 (0.66%) Selenium
5 7 (0.66%) Subversion
6 6 (0.56%) Sonatype Nexus
6 6 (0.56%) Visual Studio
7 5 (0.47%) Bitbucket
8 3 (0.28%) GitLab
8 3 (0.28%) JMeter
9 2 (0.19%) FitNesse
9 2 (0.19%) InstallShield
9 2 (0.19%) LoadRunner
9 2 (0.19%) Maven
9 2 (0.19%) MSI
9 2 (0.19%) Oracle Forms
9 2 (0.19%) Visual Studio Team System
10 1 (0.094%) Cucumber
General
1 134 (12.59%) Finance
2 37 (3.48%) Banking
3 31 (2.91%) Retail
4 22 (2.07%) Marketing
5 20 (1.88%) Telecoms
6 14 (1.32%) Legal
7 11 (1.03%) Billing
7 11 (1.03%) Front Office
7 11 (1.03%) Law
8 9 (0.85%) Advertising
9 8 (0.75%) Investment Banking
10 6 (0.56%) Financial Institution
11 5 (0.47%) French Language
12 4 (0.38%) Local Government
13 3 (0.28%) Pharmaceutical
13 3 (0.28%) Portuguese Language
14 2 (0.19%) German Language
14 2 (0.19%) Italian Language
14 2 (0.19%) Manufacturing
15 1 (0.094%) Retail Banking
Job Titles
1 270 (25.38%) Analyst
2 181 (17.01%) Developer
3 151 (14.19%) ServiceNow Developer
4 106 (9.96%) Architect
5 90 (8.46%) Service Analyst
6 83 (7.80%) Business Analyst
7 69 (6.48%) Consultant
8 65 (6.11%) Service Desk Analyst
9 62 (5.83%) Support Engineer
10 54 (5.08%) Support Analyst
11 50 (4.70%) Desktop Support
12 47 (4.42%) IT Analyst
12 47 (4.42%) IT Support
13 46 (4.32%) Project Manager
14 42 (3.95%) 1st Line Support
14 42 (3.95%) ServiceNow Consultant
15 41 (3.85%) Administrator
16 37 (3.48%) 1st Line Service Desk Analyst
17 34 (3.20%) 1st Line Support Analyst
18 33 (3.10%) Service Desk Support
Libraries, Frameworks & Software Standards
1 126 (11.84%) HTML
2 116 (10.90%) XML
3 94 (8.83%) Web Services
4 88 (8.27%) CSS
5 72 (6.77%) AngularJS
6 59 (5.55%) REST
7 47 (4.42%) SOAP
8 46 (4.32%) LDAP
9 43 (4.04%) SailPoint
10 41 (3.85%) Ajax
11 37 (3.48%) HTML5
11 37 (3.48%) SAML
12 30 (2.82%) Middleware
13 21 (1.97%) .NET
14 17 (1.60%) XHTML
15 15 (1.41%) JSON
15 15 (1.41%) Node.js
16 12 (1.13%) React
16 12 (1.13%) RESTful
17 9 (0.85%) SPNEGO
Miscellaneous
1 79 (7.42%) CMDB
2 70 (6.58%) Analytical Skills
3 39 (3.67%) Management Information System
4 35 (3.29%) Self-Motivation
5 27 (2.54%) User Experience
6 24 (2.26%) Data Centre
7 21 (1.97%) Computer Science
8 16 (1.50%) Greenfield Project
9 12 (1.13%) Mobile App
9 12 (1.13%) PKI
10 11 (1.03%) EPoS
10 11 (1.03%) Virtual Team
11 8 (0.75%) Clustering
11 8 (0.75%) Public Cloud
12 7 (0.66%) Security Operations Centre
13 6 (0.56%) Blackberry
13 6 (0.56%) Video Conferencing
14 5 (0.47%) Enterprise Software
14 5 (0.47%) FMCG
14 5 (0.47%) PMI
Operating Systems
1 225 (21.15%) Windows
2 96 (9.02%) Linux
3 91 (8.55%) Windows 10
4 63 (5.92%) Windows 7
5 51 (4.79%) Apple iOS
6 45 (4.23%) Mac OS
7 44 (4.14%) Unix
8 33 (3.10%) Red Hat Enterprise Linux
9 25 (2.35%) Windows Server
10 21 (1.97%) CentOS
10 21 (1.97%) Mac OS X
11 16 (1.50%) Android
12 9 (0.85%) Windows Server 2012
13 4 (0.38%) AIX
13 4 (0.38%) Solaris
13 4 (0.38%) Windows Server 2003
13 4 (0.38%) Windows Server 2008
14 3 (0.28%) VMS
14 3 (0.28%) Windows 8
15 2 (0.19%) Windows Vista
Processes & Methodologies
1 440 (41.35%) ITIL
2 328 (30.83%) ITSM
3 260 (24.44%) Service Management
4 205 (19.27%) Agile Software Development
5 97 (9.12%) Asset Management
6 82 (7.71%) Change Management
7 80 (7.52%) Project Management
8 75 (7.05%) DevOps
9 74 (6.95%) Incident Management
10 73 (6.86%) Stakeholder Management
11 71 (6.67%) Problem Management
12 68 (6.39%) Problem-Solving
13 59 (5.55%) Workflow
14 56 (5.26%) Configuration Management
14 56 (5.26%) Scrum
15 50 (4.70%) Service Design
16 49 (4.61%) Release Management
17 47 (4.42%) Security Operations
18 45 (4.23%) Analytics
19 41 (3.85%) Business Analysis
Programming Languages
1 149 (14.00%) JavaScript
2 99 (9.30%) SQL
3 78 (7.33%) Python
4 73 (6.86%) PowerShell
5 43 (4.04%) Bash Shell
6 30 (2.82%) Java
7 26 (2.44%) Perl
8 19 (1.79%) Shell Script
9 10 (0.94%) Ruby
10 8 (0.75%) PHP
10 8 (0.75%) R
11 7 (0.66%) VBA
12 4 (0.38%) Go
13 3 (0.28%) C#
14 1 (0.094%) BeanShell
14 1 (0.094%) C
14 1 (0.094%) Groovy
14 1 (0.094%) T-SQL
Qualifications
1 117 (11.00%) Security Cleared
2 100 (9.40%) SC Cleared
3 55 (5.17%) ITIL Certification
4 35 (3.29%) Degree
5 25 (2.35%) A+ Certification
6 23 (2.16%) Microsoft Certification
7 22 (2.07%) ITIL Foundation Certificate
8 11 (1.03%) BPSS Clearance
9 10 (0.94%) CISSP
10 9 (0.85%) MCSA
11 8 (0.75%) CISM
12 7 (0.66%) CCSA
13 5 (0.47%) AWS Certification
13 5 (0.47%) CCNA
13 5 (0.47%) Cisco Certification
13 5 (0.47%) Computer Science Degree
13 5 (0.47%) PMI Certification
14 4 (0.38%) CTC Cleared
14 4 (0.38%) MCP
14 4 (0.38%) MCSE
Quality Assurance & Compliance
1 50 (4.70%) SLA
2 11 (1.03%) Data Quality
3 10 (0.94%) PMO
3 10 (0.94%) QA
4 8 (0.75%) Sarbanes-Oxley
5 6 (0.56%) COBIT
5 6 (0.56%) GDPR
6 5 (0.47%) GxP
7 3 (0.28%) PCI DSS
8 2 (0.19%) ISO/IEC 20000
9 1 (0.094%) Disclosure Scotland
9 1 (0.094%) HMG Security Policy Framework
System Software
1 211 (19.83%) Active Directory
2 39 (3.67%) VMware Infrastructure
3 20 (1.88%) Docker
4 13 (1.22%) VMware ESXi
5 9 (0.85%) BitLocker
5 9 (0.85%) Virtual Desktop
6 7 (0.66%) XenApp
7 6 (0.56%) Hyper-V
8 5 (0.47%) Terminal Services
9 4 (0.38%) vSphere
9 4 (0.38%) Xen
10 3 (0.28%) Microsoft App-V
10 3 (0.28%) XenDesktop
11 2 (0.19%) Firmware
12 1 (0.094%) EMC RecoverPoint
12 1 (0.094%) Virtual Machines
12 1 (0.094%) XenServer
Systems Management
1 104 (9.77%) SCCM
2 58 (5.45%) Single Sign-On
3 40 (3.76%) Ansible
4 33 (3.10%) Systems Management Server (SMS)
5 27 (2.54%) Puppet
6 23 (2.16%) Kubernetes
7 20 (1.88%) Opscode Chef
8 19 (1.79%) AirWatch
9 17 (1.60%) SCOM
10 14 (1.32%) Terraform
11 11 (1.03%) CA Spectrum
11 11 (1.03%) Grafana
11 11 (1.03%) Kibana
12 10 (0.94%) CA Single Sign-On
12 10 (0.94%) SafeCom
12 10 (0.94%) ZABBIX
13 5 (0.47%) Control-M
13 5 (0.47%) logstash
13 5 (0.47%) Tivoli Identity Manager
14 4 (0.38%) Graphite
Vendors
1 225 (21.15%) Microsoft
2 88 (8.27%) Remedy
3 64 (6.02%) VMware
4 61 (5.73%) Citrix
5 51 (4.79%) Apple
6 49 (4.61%) BMC
7 42 (3.95%) Oracle
8 39 (3.67%) CA
9 28 (2.63%) Cisco
9 28 (2.63%) Snow
10 27 (2.54%) HP
11 20 (1.88%) CyberArk
11 20 (1.88%) Red Hat
11 20 (1.88%) SAP
12 19 (1.79%) Atlassian
12 19 (1.79%) ForgeRock
12 19 (1.79%) IBM
13 16 (1.50%) Splunk
14 15 (1.41%) Dynatrace
15 13 (1.22%) Axway