Period
to 23 January 2019

The table below provides summary statistics for contract job vacancies advertised in England with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 23 January 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK > England
6 months to
23 Jan 2019
Same period 2018 Same period 2017
Rank 238 257 272
Rank change year-on-year +19 +15 +69
Contract jobs citing ServiceNow 1,077 939 849
As % of all contract IT jobs advertised in England 1.18% 1.01% 0.95%
As % of the Vendors category 2.80% 2.40% 2.11%
Number of daily rates quoted 679 720 613
England median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.56% -5.26%
10th Percentile £160 £245 £227
90th Percentile £625 £625 £575
UK median daily rate £495 £475 £450
% change year-on-year +4.21% +5.56% -5.26%
Number of hourly rates quoted 72 24 22
England median hourly rate £17.50 £18.06 £16.00
Median hourly rate % change year-on-year -3.11% +12.89% -15.79%
10th Percentile £11.26 £12.06 £11.68
90th Percentile £27.25 £52.75 £57.43
UK median hourly rate £17.50 £18.06 £16.00
% change year-on-year -3.11% +12.89% -15.79%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in England.

All Vendors
England
Contract vacancies with a requirement for knowledge or experience of vendor products and services 38,510 39,093 40,233
As % of all contract IT jobs advertised in England 42.18% 42.21% 45.06%
Number of daily rates quoted 24,109 24,832 24,934
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +4.94%
10th Percentile £260 £238 £250
90th Percentile £638 £625 £594
UK median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 1,374 1,291 1,478
England median hourly rate £17.50 £17.48 £17.50
Median hourly rate % change year-on-year +0.11% -0.11% -2.78%
10th Percentile £10.75 £10.75 £10.25
90th Percentile £47.50 £45.00 £45.00
UK median hourly rate £17.50 £17.43 £17.00
% change year-on-year +0.40% +2.53% -5.56%

ServiceNow
Job Vacancy Trend in England

Job postings citing ServiceNow as a percentage of all IT jobs advertised in England.

Job vacancy trend for ServiceNow in England

ServiceNow
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceNow in England.

Contractor daily rate trend for ServiceNow in England

ServiceNow
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ServiceNow in England over the 6 months to 23 January 2019.

Contractor daily rate histogram for ServiceNow in England

ServiceNow
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceNow in England.

Contractor hourly rate trend for ServiceNow in England

ServiceNow
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing ServiceNow in England over the 6 months to 23 January 2019.

Contractor hourly rate histogram for ServiceNow in England

ServiceNow
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the England region over the 6 months to 23 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +12 597 £525 +5.00% 74
South East +30 193 £450 +5.88% 16
North of England +36 143 £375 -6.25% 17
North West +34 87 £375 +6.99% 7
Midlands -6 54 £395 -2.77% 9
East of England +32 50 £388 -8.82% 5
Yorkshire +7 46 £300 -29.41% 6
West Midlands -34 37 £400 -5.88% 9
South West -41 28 £300 - 7
East Midlands +11 17 £371 +36.24%
North East -16 10 £235 -41.25% 4
ServiceNow
UK

For the 6 months to 23 January 2019, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ServiceNow.

1 451 (41.88%) ITIL
2 327 (30.36%) ITSM
3 251 (23.31%) Service Management
4 239 (22.19%) Windows
5 237 (22.01%) Microsoft
6 221 (20.52%) Agile Software Development
7 177 (16.43%) JavaScript
8 156 (14.48%) Active Directory
8 156 (14.48%) Finance
9 150 (13.93%) XML
10 146 (13.56%) HTML
11 133 (12.35%) SQL
12 126 (11.70%) Microsoft Office
13 123 (11.42%) Microsoft Azure
14 119 (11.05%) Linux
15 117 (10.86%) Asset Management
16 113 (10.49%) Web Services
17 105 (9.75%) Security Cleared
18 104 (9.66%) DevOps
19 100 (9.29%) CMDB
20 99 (9.19%) Office 365
21 97 (9.01%) JIRA
22 94 (8.73%) SC Cleared
23 93 (8.64%) Change Management
24 91 (8.45%) Python
25 88 (8.17%) CSS
26 87 (8.08%) Incident Management
27 86 (7.99%) Project Management
28 85 (7.89%) Problem Management
28 85 (7.89%) AngularJS

ServiceNow
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (4.18%) IIS
2 38 (3.53%) Apache
3 37 (3.44%) Skype for Business
4 35 (3.25%) Tomcat
5 34 (3.16%) Confluence
6 31 (2.88%) SharePoint
7 26 (2.41%) CMS
8 23 (2.14%) MS Exchange
9 13 (1.21%) nginx
10 9 (0.84%) SharePoint 2013
11 8 (0.74%) K2 blackpearl
12 7 (0.65%) Blackberry Enterprise Server
12 7 (0.65%) Elasticsearch
13 4 (0.37%) Exchange Server 2007
14 3 (0.28%) Exchange Server 2010
15 2 (0.19%) JBoss
15 2 (0.19%) SharePoint Server
16 1 (0.093%) Oracle Workflow
16 1 (0.093%) WebLogic
16 1 (0.093%) WebSphere
Applications
1 126 (11.70%) Microsoft Office
2 84 (7.80%) Microsoft Excel
3 59 (5.48%) Microsoft PowerPoint
4 44 (4.09%) Microsoft Project
5 23 (2.14%) MS Visio
6 15 (1.39%) Chatbot
7 1 (0.093%) Adobe Captivate
Business Applications
1 26 (2.41%) Remedy ITSM
2 11 (1.02%) Endur
3 3 (0.28%) assyst
3 3 (0.28%) SAP BPC
3 3 (0.28%) Workday HCM
4 2 (0.19%) Markit EDM
5 1 (0.093%) Maximo
5 1 (0.093%) Oracle EBS
5 1 (0.093%) Unit4 Business World
5 1 (0.093%) Workfront
Cloud Services
1 123 (11.42%) Microsoft Azure
2 99 (9.19%) Office 365
3 66 (6.13%) Amazon AWS
4 53 (4.92%) IaaS
5 40 (3.71%) SaaS
6 31 (2.88%) PaaS
7 30 (2.79%) OneDrive
8 18 (1.67%) Apigee
8 18 (1.67%) OpenShift
9 17 (1.58%) SuccessFactors
10 16 (1.49%) Google Cloud Platform
11 15 (1.39%) Cloud Computing
11 15 (1.39%) Stackdriver
12 12 (1.11%) GitHub
13 11 (1.02%) Azure Active Directory
14 6 (0.56%) AWS CloudFormation
14 6 (0.56%) Slack
15 4 (0.37%) Datadog
15 4 (0.37%) G Suite
15 4 (0.37%) Virtual Private Cloud
Communications & Networking
1 50 (4.64%) Skype
2 48 (4.46%) SSL
3 35 (3.25%) DNS
4 32 (2.97%) Firewall
5 22 (2.04%) LAN
6 21 (1.95%) VPN
7 19 (1.76%) DHCP
8 18 (1.67%) Kerberos
8 18 (1.67%) TCP/IP
8 18 (1.67%) WAN
9 16 (1.49%) Internet
10 11 (1.02%) NetScaler
10 11 (1.02%) Remote Desktop
11 10 (0.93%) DMZ
12 9 (0.84%) HTTP
13 8 (0.74%) FTP
13 8 (0.74%) Network Security
13 8 (0.74%) Wireshark
14 7 (0.65%) PuTTY
15 6 (0.56%) SMTP
Database & Business Intelligence
1 30 (2.79%) SQL Server
2 21 (1.95%) PostgreSQL
2 21 (1.95%) Relational Database
3 19 (1.76%) MySQL
4 14 (1.30%) Amazon RDS
5 8 (0.74%) Power BI
6 6 (0.56%) MS Access
7 5 (0.46%) MariaDB
8 4 (0.37%) Azure SQL Database
8 4 (0.37%) InfluxDB
8 4 (0.37%) MongoDB
8 4 (0.37%) Redis
9 3 (0.28%) Azure SQL Data Warehouse
9 3 (0.28%) Data Warehouse
9 3 (0.28%) SQL Server 2008
9 3 (0.28%) SQL Server 2012
9 3 (0.28%) SQL Server 2014
9 3 (0.28%) SQL Server 2016
10 2 (0.19%) BusinessObjects
10 2 (0.19%) Oracle Reports
Development Applications
1 97 (9.01%) JIRA
2 48 (4.46%) Jenkins
3 40 (3.71%) Git (software)
4 14 (1.30%) Gerrit
5 12 (1.11%) Visual Studio Team System
6 11 (1.02%) Selenium
6 11 (1.02%) Team Foundation Server
7 7 (0.65%) Bitbucket
7 7 (0.65%) Subversion
8 6 (0.56%) GitLab
8 6 (0.56%) Visual Studio
9 4 (0.37%) Oracle Forms
10 3 (0.28%) Artifactory
10 3 (0.28%) JMeter
10 3 (0.28%) Sonatype Nexus
11 2 (0.19%) Atlassian Bamboo
11 2 (0.19%) FitNesse
11 2 (0.19%) LoadRunner
12 1 (0.093%) Maven
12 1 (0.093%) Vagrant
General
1 156 (14.48%) Finance
2 54 (5.01%) Banking
3 23 (2.14%) Retail
4 22 (2.04%) Marketing
5 21 (1.95%) Telecoms
6 19 (1.76%) Billing
7 14 (1.30%) Legal
8 13 (1.21%) Financial Institution
8 13 (1.21%) Investment Banking
9 11 (1.02%) Front Office
10 6 (0.56%) Law
11 4 (0.37%) French Language
12 3 (0.28%) Advertising
12 3 (0.28%) Pharmaceutical
12 3 (0.28%) Retail Banking
13 2 (0.19%) German Language
13 2 (0.19%) Manufacturing
13 2 (0.19%) Publishing
14 1 (0.093%) Japanese Language
14 1 (0.093%) Portuguese Language
Job Titles
1 230 (21.36%) Analyst
2 213 (19.78%) Developer
3 169 (15.69%) ServiceNow Developer
4 107 (9.94%) Architect
5 69 (6.41%) Service Analyst
6 65 (6.04%) Support Engineer
7 63 (5.85%) Business Analyst
8 53 (4.92%) IT Support
9 50 (4.64%) Service Desk Analyst
10 47 (4.36%) Administrator
11 46 (4.27%) IT Analyst
11 46 (4.27%) Project Manager
11 46 (4.27%) Support Analyst
12 44 (4.09%) Desktop Support
13 41 (3.81%) Consultant
14 37 (3.44%) 1st Line Support
15 32 (2.97%) Service Desk Support
16 30 (2.79%) IT Support Analyst
17 29 (2.69%) DevOps Engineer
18 28 (2.60%) ServiceNow Consultant
Libraries, Frameworks & Software Standards
1 150 (13.93%) XML
2 146 (13.56%) HTML
3 113 (10.49%) Web Services
4 88 (8.17%) CSS
5 85 (7.89%) AngularJS
6 66 (6.13%) SOAP
7 61 (5.66%) REST
8 50 (4.64%) LDAP
9 47 (4.36%) HTML5
10 41 (3.81%) Ajax
11 40 (3.71%) SailPoint
12 35 (3.25%) SAML
13 30 (2.79%) JSON
14 29 (2.69%) Node.js
15 27 (2.51%) RESTful
16 24 (2.23%) .NET
17 22 (2.04%) React
18 21 (1.95%) Middleware
18 21 (1.95%) XHTML
19 19 (1.76%) jQuery
Miscellaneous
1 100 (9.29%) CMDB
2 69 (6.41%) Analytical Skills
3 46 (4.27%) Management Information System
4 37 (3.44%) Self-Motivation
5 29 (2.69%) User Experience
6 25 (2.32%) Data Centre
7 19 (1.76%) Mobile App
7 19 (1.76%) Public Cloud
8 17 (1.58%) Virtual Team
9 13 (1.21%) PKI
10 12 (1.11%) Enterprise Software
10 12 (1.11%) Greenfield Project
11 10 (0.93%) EPoS
11 10 (0.93%) Wiki
12 9 (0.84%) Hedge funds
13 8 (0.74%) Security Operations Centre
14 5 (0.46%) Distributed Denial-of-Service
14 5 (0.46%) Life Science
14 5 (0.46%) Private Cloud
14 5 (0.46%) Replication
Operating Systems
1 239 (22.19%) Windows
2 119 (11.05%) Linux
3 84 (7.80%) Windows 10
4 56 (5.20%) Windows 7
5 48 (4.46%) Apple iOS
6 44 (4.09%) Mac OS
6 44 (4.09%) Red Hat Enterprise Linux
7 40 (3.71%) Unix
8 37 (3.44%) CentOS
9 33 (3.06%) Windows Server
10 14 (1.30%) Mac OS X
11 13 (1.21%) Android
12 8 (0.74%) Windows Server 2012
13 7 (0.65%) Windows Server 2008
14 6 (0.56%) AIX
15 5 (0.46%) Solaris
15 5 (0.46%) Windows Server 2003
16 3 (0.28%) VMS
17 2 (0.19%) HPUX
18 1 (0.093%) Windows XP
Processes & Methodologies
1 451 (41.88%) ITIL
2 327 (30.36%) ITSM
3 251 (23.31%) Service Management
4 221 (20.52%) Agile Software Development
5 117 (10.86%) Asset Management
6 104 (9.66%) DevOps
7 93 (8.64%) Change Management
8 87 (8.08%) Incident Management
9 86 (7.99%) Project Management
10 85 (7.89%) Problem Management
11 83 (7.71%) Configuration Management
12 74 (6.87%) Problem-Solving
13 69 (6.41%) Analytics
14 64 (5.94%) Stakeholder Management
15 63 (5.85%) Scrum
16 60 (5.57%) Migration
17 59 (5.48%) Release Management
18 56 (5.20%) Workflow
19 51 (4.74%) Continuous Improvement
20 48 (4.46%) Security Operations
Programming Languages
1 177 (16.43%) JavaScript
2 133 (12.35%) SQL
3 91 (8.45%) Python
4 81 (7.52%) PowerShell
5 54 (5.01%) Java
6 51 (4.74%) Bash Shell
7 38 (3.53%) Perl
8 18 (1.67%) R
9 16 (1.49%) Shell Script
10 11 (1.02%) Ruby
11 10 (0.93%) PHP
11 10 (0.93%) VBA
12 7 (0.65%) C#
13 5 (0.46%) C
13 5 (0.46%) C++
13 5 (0.46%) Go
14 3 (0.28%) T-SQL
14 3 (0.28%) TypeScript
15 2 (0.19%) Groovy
16 1 (0.093%) BeanShell
Qualifications
1 105 (9.75%) Security Cleared
2 94 (8.73%) SC Cleared
3 58 (5.39%) ITIL Certification
4 47 (4.36%) Degree
5 18 (1.67%) A+ Certification
5 18 (1.67%) ITIL Foundation Certificate
6 15 (1.39%) Microsoft Certification
7 7 (0.65%) CISSP
8 6 (0.56%) CISM
9 5 (0.46%) Computer Science Degree
10 4 (0.37%) ISSMP
10 4 (0.37%) PMI Certification
10 4 (0.37%) PRINCE2 Certification
11 3 (0.28%) CBAP
11 3 (0.28%) CTC Cleared
11 3 (0.28%) MCSA
12 2 (0.19%) BPSS Clearance
12 2 (0.19%) CCMSE
12 2 (0.19%) CCSM
12 2 (0.19%) CompTIA Security+
Quality Assurance & Compliance
1 51 (4.74%) SLA
2 15 (1.39%) QA
3 14 (1.30%) Data Quality
4 13 (1.21%) COBIT
5 8 (0.74%) PMO
5 8 (0.74%) Sarbanes-Oxley
6 6 (0.56%) PCI DSS
7 5 (0.46%) GDPR
8 2 (0.19%) GxP
8 2 (0.19%) ISO/IEC 20000
9 1 (0.093%) Disclosure Scotland
9 1 (0.093%) HMG Security Policy Framework
9 1 (0.093%) ISO 9001
System Software
1 156 (14.48%) Active Directory
2 26 (2.41%) Docker
3 25 (2.32%) VMware Infrastructure
4 7 (0.65%) BitLocker
4 7 (0.65%) Virtual Desktop
4 7 (0.65%) XenApp
4 7 (0.65%) XenDesktop
5 6 (0.56%) Hyper-V
5 6 (0.56%) VMware ESXi
6 4 (0.37%) vSphere
6 4 (0.37%) Xen
7 2 (0.19%) Firmware
7 2 (0.19%) Oracle RAC
7 2 (0.19%) Terminal Services
8 1 (0.093%) EMC RecoverPoint
8 1 (0.093%) Virtual Machines
Systems Management
1 79 (7.34%) SCCM
2 63 (5.85%) Ansible
3 62 (5.76%) Single Sign-On
4 51 (4.74%) Puppet
5 30 (2.79%) Opscode Chef
6 27 (2.51%) Systems Management Server (SMS)
7 25 (2.32%) Kubernetes
8 18 (1.67%) Terraform
9 16 (1.49%) SCOM
10 11 (1.02%) CA Spectrum
11 10 (0.93%) CA Single Sign-On
12 9 (0.84%) ZABBIX
13 8 (0.74%) AirWatch
13 8 (0.74%) Packer
14 7 (0.65%) Grafana
14 7 (0.65%) Microsoft Intune
14 7 (0.65%) SafeCom
15 6 (0.56%) Kibana
15 6 (0.56%) Netcool
16 5 (0.46%) BladeLogic
Vendors
1 237 (22.01%) Microsoft
2 70 (6.50%) Remedy
3 64 (5.94%) Citrix
4 50 (4.64%) VMware
5 48 (4.46%) BMC
6 38 (3.53%) Apple
7 35 (3.25%) CA
7 35 (3.25%) Oracle
7 35 (3.25%) Red Hat
8 32 (2.97%) Snow
9 27 (2.51%) Cisco
9 27 (2.51%) HP
10 25 (2.32%) Atlassian
10 25 (2.32%) Google
11 22 (2.04%) SAP
11 22 (2.04%) Splunk
12 18 (1.67%) Salesforce.com
13 16 (1.49%) Dynatrace
14 13 (1.21%) AppDynamics
14 13 (1.21%) SolarWinds