Period
to 2 March 2021

The table below provides summary statistics for contract job vacancies advertised in England with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 2 March 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK > England
6 months to
2 Mar 2021
Same period 2020 Same period 2019
Rank 186 217 232
Rank change year-on-year +31 +15 +30
Contract jobs citing ServiceNow 564 720 1,104
As % of all contract jobs advertised in England 1.46% 1.20% 1.23%
As % of the Vendors category 3.56% 2.83% 2.93%
Number of daily rates quoted 480 506 726
Median daily rate £475 £450 £500
Median daily rate % change year-on-year +5.56% -10.00% +2.56%
10th Percentile £200 £160 £173
90th Percentile £619 £575 £638
UK median daily rate £475 £450 £500
% change year-on-year +5.56% -10.00% +5.26%
Number of hourly rates quoted 25 33 57
Median hourly rate £20.00 £21.34 £17.50
Median hourly rate % change year-on-year -6.28% +21.94% +9.38%
10th Percentile £12.40 £15.50 £11.27
90th Percentile £66.00 £26.75 £25.85
UK median hourly rate £24.00 £20.60 £17.50
% change year-on-year +16.49% +17.73% +9.38%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in England.

All Vendors
England
Contract vacancies with a requirement for knowledge or experience of vendor products and services 15,837 25,463 37,700
As % of all contract IT jobs advertised in England 40.97% 42.37% 42.00%
Number of daily rates quoted 10,165 16,308 23,939
Median daily rate £470 £450 £450
Median daily rate % change year-on-year +4.44% - -
10th Percentile £250 £220 £262
90th Percentile £650 £650 £640
UK median daily rate £472 £450 £450
% change year-on-year +4.89% - +2.27%
Number of hourly rates quoted 568 996 1,312
Median hourly rate £22.00 £18.70 £17.50
Median hourly rate % change year-on-year +17.65% +6.86% +0.72%
10th Percentile £11.17 £11.86 £10.75
90th Percentile £60.00 £50.00 £47.50
Median hourly rate £23.00 £18.70 £17.50
% change year-on-year +22.99% +6.86% +2.64%

ServiceNow
Job Vacancy Trend in England

Job postings citing ServiceNow as a proportion of all IT jobs advertised in England.

Job vacancy trend for ServiceNow in England

ServiceNow
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing ServiceNow in England.

Daily rate trend for ServiceNow in England

ServiceNow
Daily Rate Histogram in England

Daily rate distribution for jobs citing ServiceNow in England over the 6 months to 2 March 2021.

Daily rate histogram for ServiceNow in England

ServiceNow
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing ServiceNow in England.

Hourly rate trend for ServiceNow in England

ServiceNow
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing ServiceNow in England over the 6 months to 2 March 2021.

Hourly rate histogram for ServiceNow in England

ServiceNow
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the England region over the 6 months to 2 March 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +20 248 £500 - 58
North of England +63 75 £450 +28.57% 15
South East -5 67 £475 +18.75% 24
Midlands +64 64 £450 +25.87% 17
North West +42 56 £425 +21.43% 12
East Midlands +52 38 £425 +126.06% 6
East of England +16 31 £513 +46.43% 7
South West +76 24 £425 +17.24% 5
West Midlands +29 24 £425 +9.68% 11
Yorkshire +34 18 £474 +5.28% 3
North East +28 1 £415 +159.38%
ServiceNow
UK

For the 6 months to 2 March 2021, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ServiceNow.

1 172 (30.50%) ITIL
2 152 (26.95%) ITSM
3 114 (20.21%) Service Management
4 104 (18.44%) Agile Software Development
5 71 (12.59%) Windows
6 69 (12.23%) Azure
7 63 (11.17%) JavaScript
7 63 (11.17%) Microsoft 365
8 61 (10.82%) Active Directory
9 58 (10.28%) Security Cleared
10 56 (9.93%) XML
11 55 (9.75%) Microsoft
12 53 (9.40%) Finance
12 53 (9.40%) CMDB
13 52 (9.22%) HTML
14 51 (9.04%) SC Cleared
14 51 (9.04%) Problem-Solving
15 48 (8.51%) JIRA
16 47 (8.33%) Change Management
17 45 (7.98%) CSS
18 42 (7.45%) Configuration Management
19 41 (7.27%) Linux
19 41 (7.27%) Cybersecurity
20 40 (7.09%) Project Management
21 39 (6.91%) Stakeholder Management
21 39 (6.91%) Incident Management
21 39 (6.91%) AngularJS
22 38 (6.74%) ITIL V3
22 38 (6.74%) AWS
23 36 (6.38%) Ajax

ServiceNow
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (5.32%) CMS
2 19 (3.37%) SharePoint
3 16 (2.84%) Confluence
4 7 (1.24%) IIS
5 5 (0.89%) Apache
6 4 (0.71%) Skype for Business
7 3 (0.53%) MS Exchange
8 2 (0.35%) Anypoint
8 2 (0.35%) Camunda
8 2 (0.35%) Exchange Server 2007
8 2 (0.35%) Exchange Server 2013
8 2 (0.35%) nginx
8 2 (0.35%) SAS
8 2 (0.35%) WebLogic
8 2 (0.35%) WebSphere
9 1 (0.18%) DataSynapse
9 1 (0.18%) Kentico
9 1 (0.18%) Oracle SOA Suite
9 1 (0.18%) Tomcat
9 1 (0.18%) WebSphere Application Server
Applications
1 32 (5.67%) Microsoft Office
2 9 (1.60%) Microsoft Project
3 6 (1.06%) Microsoft Excel
4 5 (0.89%) MS Visio
5 4 (0.71%) Microsoft PowerPoint
6 1 (0.18%) Chatbot
6 1 (0.18%) Spreadsheet
Business Applications
1 14 (2.48%) Remedy ITSM
2 3 (0.53%) Dynamics AX
2 3 (0.53%) Oracle EBS
3 2 (0.35%) assyst
3 2 (0.35%) Dynamics CRM
3 2 (0.35%) Oracle ERP
4 1 (0.18%) Maximo
4 1 (0.18%) Workday HCM
4 1 (0.18%) Workfront
Cloud Services
1 69 (12.23%) Azure
2 63 (11.17%) Microsoft 365
3 38 (6.74%) AWS
4 28 (4.96%) SaaS
5 17 (3.01%) PaaS
6 10 (1.77%) Azure Active Directory
7 9 (1.60%) GCP
8 8 (1.42%) Power Platform
9 7 (1.24%) IaaS
10 6 (1.06%) Cloud Computing
10 6 (1.06%) GitHub
10 6 (1.06%) PowerApps
11 4 (0.71%) G Suite
11 4 (0.71%) OneDrive
12 3 (0.53%) Amazon EC2
12 3 (0.53%) Amazon S3
12 3 (0.53%) Google Analytics
13 2 (0.35%) Dynamics 365
13 2 (0.35%) SuccessFactors
13 2 (0.35%) Virtual Private Cloud
Communications & Networking
1 16 (2.84%) DNS
2 14 (2.48%) Wi-Fi
3 11 (1.95%) VPN
4 10 (1.77%) Firewall
4 10 (1.77%) TCP/IP
5 9 (1.60%) Wireless
6 8 (1.42%) Remote Desktop
6 8 (1.42%) SSL
7 7 (1.24%) NetScaler
8 6 (1.06%) HTTP
8 6 (1.06%) LAN
9 5 (0.89%) DHCP
9 5 (0.89%) Network Security
9 5 (0.89%) SMTP
10 4 (0.71%) Kerberos
10 4 (0.71%) Skype
10 4 (0.71%) WAN
11 3 (0.53%) POP3
12 2 (0.35%) DMZ
12 2 (0.35%) FTP
Database & Business Intelligence
1 12 (2.13%) SQL Server
2 8 (1.42%) Relational Database
3 7 (1.24%) DTS
3 7 (1.24%) Power BI
3 7 (1.24%) SQL Server 2008
4 6 (1.06%) MySQL
4 6 (1.06%) PostgreSQL
4 6 (1.06%) SQL Server Integration Services
5 4 (0.71%) MongoDB
5 4 (0.71%) Tableau
6 3 (0.53%) Big Data
7 2 (0.35%) Apache Hive
7 2 (0.35%) Data Lake
7 2 (0.35%) Hadoop
7 2 (0.35%) PowerCenter
7 2 (0.35%) Qlik Sense
7 2 (0.35%) UniData
8 1 (0.18%) Microsoft Analysis Services
8 1 (0.18%) SQL Server Analysis Services
8 1 (0.18%) SQL Server Reporting Services
Development Applications
1 48 (8.51%) JIRA
2 14 (2.48%) Jenkins
3 13 (2.30%) Git (software)
4 8 (1.42%) TeamCity
5 7 (1.24%) GitLab
5 7 (1.24%) SonarQube
5 7 (1.24%) Subversion
6 6 (1.06%) Team Foundation Server
6 6 (1.06%) Visual Studio
7 5 (0.89%) Maven
8 4 (0.71%) Bitbucket
8 4 (0.71%) JUnit
8 4 (0.71%) Selenium
8 4 (0.71%) Serena SBM
9 3 (0.53%) Artifactory
9 3 (0.53%) Atlassian Bamboo
10 2 (0.35%) Ant
10 2 (0.35%) HP UFT
10 2 (0.35%) Toad
10 2 (0.35%) Visual Studio Team System
General
1 53 (9.40%) Finance
2 26 (4.61%) Public Sector
3 18 (3.19%) Banking
4 16 (2.84%) Aerospace
4 16 (2.84%) Telecoms
5 15 (2.66%) Retail
6 8 (1.42%) Manufacturing
6 8 (1.42%) Pharmaceutical
7 7 (1.24%) Law
8 6 (1.06%) German Language
8 6 (1.06%) Publishing
9 5 (0.89%) Legal
10 4 (0.71%) Marketing
10 4 (0.71%) Spanish Language
11 3 (0.53%) Electronics
11 3 (0.53%) French Language
11 3 (0.53%) International Banking
11 3 (0.53%) Multimedia
12 2 (0.35%) Front Office
12 2 (0.35%) Games
Job Titles
1 113 (20.04%) Developer
2 100 (17.73%) ServiceNow Developer
3 96 (17.02%) Analyst
4 76 (13.48%) Architect
5 66 (11.70%) Consultant
6 39 (6.91%) ServiceNow Consultant
7 37 (6.56%) Service Analyst
8 27 (4.79%) Solutions Architect
9 25 (4.43%) Business Analyst
9 25 (4.43%) Project Manager
10 24 (4.26%) Service Desk Analyst
11 22 (3.90%) Administrator
12 20 (3.55%) Technical Consultant
13 19 (3.37%) Service Manager
14 15 (2.66%) Support Engineer
15 13 (2.30%) Infrastructure Engineer
16 9 (1.60%) Enterprise Architect
17 8 (1.42%) Data Analyst
17 8 (1.42%) ITIL Manager
17 8 (1.42%) Technical Architect
Libraries, Frameworks & Software Standards
1 56 (9.93%) XML
2 52 (9.22%) HTML
3 45 (7.98%) CSS
4 39 (6.91%) AngularJS
5 36 (6.38%) Ajax
6 35 (6.21%) Web Services
7 32 (5.67%) REST
8 26 (4.61%) LDAP
8 26 (4.61%) SOAP
9 18 (3.19%) .NET
10 14 (2.48%) SailPoint
11 13 (2.30%) JSON
12 9 (1.60%) SAML
12 9 (1.60%) Twitter Bootstrap
13 7 (1.24%) Middleware
13 7 (1.24%) Node.js
13 7 (1.24%) ODBC
14 6 (1.06%) XSLT
15 5 (0.89%) J2EE
16 4 (0.71%) JDBC
Miscellaneous
1 53 (9.40%) CMDB
2 29 (5.14%) Analytical Skills
3 28 (4.96%) Management Information System
4 21 (3.72%) Self-Motivation
5 17 (3.01%) Data Centre
6 15 (2.66%) User Experience
7 10 (1.77%) Replication
8 9 (1.60%) Smartphone
9 6 (1.06%) PMI
10 5 (0.89%) Hybrid Cloud
10 5 (0.89%) Virtual Team
11 4 (0.71%) Clustering
11 4 (0.71%) Private Cloud
12 3 (0.53%) Enterprise Cloud
12 3 (0.53%) Life Science
12 3 (0.53%) Web 2.0
13 2 (0.35%) HP Superdome
13 2 (0.35%) iPad
13 2 (0.35%) Linux Command Line
13 2 (0.35%) Wiki
Operating Systems
1 71 (12.59%) Windows
2 41 (7.27%) Linux
3 32 (5.67%) Windows 10
4 24 (4.26%) Unix
5 18 (3.19%) Windows 7
6 13 (2.30%) Red Hat Enterprise Linux
7 12 (2.13%) Windows Server
8 8 (1.42%) Apple iOS
9 6 (1.06%) Mac OS
10 5 (0.89%) Windows Server 2008
10 5 (0.89%) Windows Server 2016
11 4 (0.71%) Android
11 4 (0.71%) CentOS
11 4 (0.71%) Solaris
11 4 (0.71%) Windows Server 2012
11 4 (0.71%) Windows Server 2019
12 3 (0.53%) SUSE
12 3 (0.53%) Ubuntu
12 3 (0.53%) VMS
13 2 (0.35%) AIX
Processes & Methodologies
1 172 (30.50%) ITIL
2 152 (26.95%) ITSM
3 114 (20.21%) Service Management
4 104 (18.44%) Agile Software Development
5 51 (9.04%) Problem-Solving
6 47 (8.33%) Change Management
7 42 (7.45%) Configuration Management
8 41 (7.27%) Cybersecurity
9 40 (7.09%) Project Management
10 39 (6.91%) Incident Management
10 39 (6.91%) Stakeholder Management
11 38 (6.74%) ITIL V3
12 34 (6.03%) Migration
12 34 (6.03%) Problem Management
13 33 (5.85%) Asset Management
14 32 (5.67%) DevOps
15 27 (4.79%) User Stories
15 27 (4.79%) Workflow
16 25 (4.43%) Validation
17 24 (4.26%) Knowledge Management
Programming Languages
1 63 (11.17%) JavaScript
2 29 (5.14%) SQL
3 27 (4.79%) Python
4 24 (4.26%) PowerShell
5 23 (4.08%) Java
6 20 (3.55%) C#
7 15 (2.66%) Perl
8 12 (2.13%) Bash Shell
9 8 (1.42%) C
9 8 (1.42%) Shell Script
10 7 (1.24%) VB.NET
11 6 (1.06%) T-SQL
12 4 (0.71%) Groovy
13 3 (0.53%) PL/SQL
13 3 (0.53%) Ruby
14 2 (0.35%) BeanShell
15 1 (0.18%) Apex Code
15 1 (0.18%) C++
15 1 (0.18%) TypeScript
15 1 (0.18%) VB
Qualifications
1 58 (10.28%) Security Cleared
2 51 (9.04%) SC Cleared
3 25 (4.43%) Degree
4 15 (2.66%) Microsoft Certification
5 10 (1.77%) A+ Certification
5 10 (1.77%) DV Cleared
5 10 (1.77%) ITIL Certification
6 9 (1.60%) MCSA
7 8 (1.42%) Computer Science Degree
8 7 (1.24%) PMI Certification
9 6 (1.06%) CISA
10 5 (0.89%) CISSP
11 4 (0.71%) BPSS Clearance
11 4 (0.71%) DBS Check
11 4 (0.71%) MCP
12 3 (0.53%) Cisco Certification
12 3 (0.53%) CISM
12 3 (0.53%) PRINCE2 Certification
13 2 (0.35%) MBA
13 2 (0.35%) PMP
Quality Assurance & Compliance
1 29 (5.14%) SLA
2 13 (2.30%) QA
3 8 (1.42%) Sarbanes-Oxley
4 4 (0.71%) ITGC
5 3 (0.53%) GDPR
5 3 (0.53%) ISO/IEC 27001
5 3 (0.53%) PMO
6 2 (0.35%) Data Quality
6 2 (0.35%) NCSC
6 2 (0.35%) NIST
6 2 (0.35%) PMBOK
7 1 (0.18%) Cyber Essentials
7 1 (0.18%) ISO 31000
7 1 (0.18%) ISO/IEC 27005
System Software
1 61 (10.82%) Active Directory
2 23 (4.08%) VMware Infrastructure
3 20 (3.55%) Docker
4 7 (1.24%) Hyper-V
4 7 (1.24%) vSphere
5 4 (0.71%) EMC RecoverPoint
5 4 (0.71%) VMware ESXi
6 3 (0.53%) Firmware
6 3 (0.53%) NFS
6 3 (0.53%) Virtual Machines
6 3 (0.53%) VMware NSX
7 2 (0.35%) GPFS
7 2 (0.35%) vCloud
7 2 (0.35%) Veritas File System
7 2 (0.35%) Virtual Servers
8 1 (0.18%) Microsoft Virtual Server
8 1 (0.18%) OpenAM
8 1 (0.18%) Oracle RAC
8 1 (0.18%) Samba
Systems Management
1 22 (3.90%) SCCM
2 17 (3.01%) Ansible
3 15 (2.66%) Single Sign-On
4 10 (1.77%) Opscode Chef
4 10 (1.77%) Puppet
5 9 (1.60%) Kubernetes
5 9 (1.60%) vRealize
6 8 (1.42%) QRadar
7 7 (1.24%) SCOM
7 7 (1.24%) Terraform
8 6 (1.06%) Nessus
9 5 (0.89%) EMC NetWorker
10 4 (0.71%) Avamar
10 4 (0.71%) Control-M
10 4 (0.71%) IBM BigFix
10 4 (0.71%) Microsoft Intune
10 4 (0.71%) Tivoli
10 4 (0.71%) Tivoli Storage Manager
11 3 (0.53%) Icinga
11 3 (0.53%) Jamf Pro
Vendors
1 55 (9.75%) Microsoft
2 28 (4.96%) Remedy
3 26 (4.61%) VMware
4 25 (4.43%) Oracle
5 24 (4.26%) SAP
6 20 (3.55%) Splunk
7 19 (3.37%) BMC
8 17 (3.01%) CyberArk
9 15 (2.66%) Snow
10 12 (2.13%) Citrix
10 12 (2.13%) IBM
10 12 (2.13%) Red Hat
11 10 (1.77%) Ivanti
12 8 (1.42%) Dell
12 8 (1.42%) EMC
12 8 (1.42%) Google
12 8 (1.42%) HP
12 8 (1.42%) SolarWinds
13 7 (1.24%) F5
13 7 (1.24%) Workday