Period
to 11 May 2021

The table below provides summary statistics for contract job vacancies advertised in England with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 11 May 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK > England
6 months to
11 May 2021
Same period 2020 Same period 2019
Rank 189 223 233
Rank change year-on-year +34 +10 +14
Contract jobs citing ServiceNow 627 556 1,070
As % of all contract jobs advertised in England 1.41% 1.20% 1.26%
As % of the Vendors category 3.46% 2.84% 3.01%
Number of daily rates quoted 419 364 736
10th Percentile £200 £143 £200
25th Percentile £375 £237 £363
Median daily rate (50th Percentile) £488 £400 £500
Median % change year-on-year +21.88% -20.00% +5.26%
75th Percentile £538 £520 £575
90th Percentile £625 £575 £638
UK median daily rate £475 £425 £500
% change year-on-year +11.76% -15.00% +5.26%
Number of hourly rates quoted 23 25 37
10th Percentile £13.05 £13.74 £11.90
25th Percentile £13.88 £15.00 £12.50
Median hourly rate £15.00 £20.00 £17.50
Median % change year-on-year -25.00% +14.29% -
75th Percentile £24.88 £26.75 £20.50
90th Percentile £56.02 £39.47 £25.85
UK median hourly rate £15.00 £18.70 £17.50
% change year-on-year -19.79% +6.86% +1.45%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in England.

All Vendors
England
Contract vacancies with a requirement for knowledge or experience of vendor products and services 18,100 19,591 35,534
As % of all contract IT jobs advertised in England 40.73% 42.42% 41.82%
Number of daily rates quoted 11,752 12,399 22,690
10th Percentile £275 £225 £263
25th Percentile £375 £356 £363
Median daily rate (50th Percentile) £475 £450 £465
Median % change year-on-year +5.56% -3.23% +3.33%
75th Percentile £575 £570 £571
90th Percentile £675 £663 £650
UK median daily rate £475 £450 £460
% change year-on-year +5.56% -2.17% +2.22%
Number of hourly rates quoted 590 768 1,143
10th Percentile £11.24 £11.73 £10.92
25th Percentile £14.00 £14.38 £13.00
Median hourly rate £21.00 £18.50 £18.38
Median % change year-on-year +13.51% +0.68% +5.00%
75th Percentile £43.75 £30.00 £37.50
90th Percentile £56.25 £50.53 £50.00
UK median hourly rate £22.00 £19.00 £18.06
% change year-on-year +15.79% +5.23% +6.21%

ServiceNow
Job Vacancy Trend in England

Job postings citing ServiceNow as a proportion of all IT jobs advertised in England.

Job vacancy trend for ServiceNow in England

ServiceNow
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing ServiceNow in England.

Daily rate trend for ServiceNow in England

ServiceNow
Daily Rate Histogram in England

Daily rate distribution for jobs citing ServiceNow in England over the 6 months to 11 May 2021.

Daily rate histogram for ServiceNow in England

ServiceNow
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing ServiceNow in England.

Hourly rate trend for ServiceNow in England

ServiceNow
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing ServiceNow in England over the 6 months to 11 May 2021.

Hourly rate histogram for ServiceNow in England

ServiceNow
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the England region over the 6 months to 11 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +10 293 £500 +7.53% 52
North of England +78 88 £425 +11.11% 28
South East -27 75 £475 +22.90% 25
North West +52 64 £388 +8.39% 18
South West +61 41 £433 +1.76% 7
Midlands +23 35 £400 +97.53% 15
East of England +10 33 £550 +46.67% 6
Yorkshire +43 23 £480 - 5
West Midlands -7 18 £474 +133.95% 9
East Midlands +29 17 £348 +4.35% 6
North East +27 1 £415 +50.91% 5
ServiceNow
UK

For the 6 months to 11 May 2021, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ServiceNow.

1 206 (32.85%) ITIL
2 153 (24.40%) ITSM
3 119 (18.98%) Service Management
4 114 (18.18%) Social Skills
5 111 (17.70%) Agile Software Development
6 96 (15.31%) Azure
7 86 (13.72%) Windows
8 82 (13.08%) Microsoft
9 79 (12.60%) Security Cleared
10 75 (11.96%) Problem-Solving
11 73 (11.64%) Finance
11 73 (11.64%) CMDB
12 71 (11.32%) Active Directory
13 69 (11.00%) Microsoft 365
14 68 (10.85%) SC Cleared
15 66 (10.53%) JavaScript
16 65 (10.37%) Change Management
17 61 (9.73%) JIRA
18 58 (9.25%) AWS
19 57 (9.09%) XML
20 52 (8.29%) Project Management
21 51 (8.13%) Configuration Management
21 51 (8.13%) HTML
22 50 (7.97%) Migration
23 49 (7.81%) Microsoft Office
24 48 (7.66%) Windows 10
25 47 (7.50%) Incident Management
26 45 (7.18%) Linux
27 44 (7.02%) CSS
28 43 (6.86%) Stakeholder Management

ServiceNow
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (5.58%) CMS
2 20 (3.19%) SharePoint
3 12 (1.91%) IIS
4 10 (1.59%) Confluence
5 5 (0.80%) Apache
5 5 (0.80%) Skype for Business
6 4 (0.64%) MS Exchange
7 2 (0.32%) Camunda
7 2 (0.32%) Exchange Server 2010
7 2 (0.32%) Headless CMS
7 2 (0.32%) nginx
7 2 (0.32%) SAS
7 2 (0.32%) WebLogic
7 2 (0.32%) WebSphere
8 1 (0.16%) Elasticsearch
8 1 (0.16%) Exchange Server 2013
8 1 (0.16%) Kentico
8 1 (0.16%) OpenStack
8 1 (0.16%) Oracle SOA Suite
8 1 (0.16%) SharePoint 2010
Applications
1 49 (7.81%) Microsoft Office
2 19 (3.03%) Microsoft Excel
3 11 (1.75%) Microsoft PowerPoint
4 10 (1.59%) Microsoft Project
5 8 (1.28%) MS Visio
Business Applications
1 6 (0.96%) Remedy ITSM
2 3 (0.48%) Cloudability
2 3 (0.48%) Oracle EBS
2 3 (0.48%) SAP S/4HANA
3 2 (0.32%) assyst
3 2 (0.32%) Dynamics CRM
3 2 (0.32%) Oracle ERP
3 2 (0.32%) SAP HCM
4 1 (0.16%) Dynamics AX
4 1 (0.16%) Maximo
4 1 (0.16%) Workday HCM
4 1 (0.16%) Workfront
Cloud Services
1 96 (15.31%) Azure
2 69 (11.00%) Microsoft 365
3 58 (9.25%) AWS
4 26 (4.15%) SaaS
5 25 (3.99%) GCP
6 15 (2.39%) PaaS
7 13 (2.07%) Power Platform
8 11 (1.75%) SuccessFactors
9 9 (1.44%) Azure Active Directory
10 8 (1.28%) IaaS
11 5 (0.80%) Azure Logic Apps
11 5 (0.80%) Azure Service Bus
11 5 (0.80%) GitHub
11 5 (0.80%) OneDrive
12 4 (0.64%) Cloud Computing
13 3 (0.48%) Google Analytics
13 3 (0.48%) IBM Blueworks
14 2 (0.32%) CloudBees
14 2 (0.32%) Google Workspace
14 2 (0.32%) Slack
Communications & Networking
1 24 (3.83%) DNS
2 16 (2.55%) Wi-Fi
3 15 (2.39%) Firewall
4 14 (2.23%) HTTP
5 13 (2.07%) SMTP
6 12 (1.91%) TCP/IP
7 11 (1.75%) VPN
8 10 (1.59%) FTP
9 8 (1.28%) Remote Desktop
9 8 (1.28%) SSL
10 7 (1.12%) Wireless
11 6 (0.96%) DHCP
11 6 (0.96%) LAN
11 6 (0.96%) NetScaler
12 5 (0.80%) Network Security
12 5 (0.80%) WAN
13 4 (0.64%) Kerberos
13 4 (0.64%) POP3
13 4 (0.64%) Skype
14 3 (0.48%) VoIP
Database & Business Intelligence
1 13 (2.07%) SQL Server
2 12 (1.91%) Power BI
3 10 (1.59%) Data Warehouse
4 8 (1.28%) Relational Database
5 7 (1.12%) DTS
5 7 (1.12%) MySQL
5 7 (1.12%) SQL Server 2008
6 6 (0.96%) SQL Server Integration Services
7 5 (0.80%) MongoDB
8 4 (0.64%) Tableau
9 3 (0.48%) Big Data
9 3 (0.48%) Data Lake
9 3 (0.48%) InfluxDB
9 3 (0.48%) PostgreSQL
10 2 (0.32%) BusinessObjects
10 2 (0.32%) Data Mining
10 2 (0.32%) PowerCenter
10 2 (0.32%) Qlik Sense
10 2 (0.32%) SAP BW
10 2 (0.32%) UniData
Development Applications
1 61 (9.73%) JIRA
2 12 (1.91%) Jenkins
3 11 (1.75%) Git (software)
4 8 (1.28%) TeamCity
5 6 (0.96%) Team Foundation Server
5 6 (0.96%) Visual Studio
6 5 (0.80%) Atlassian Bamboo
6 5 (0.80%) GitLab
7 4 (0.64%) Artifactory
7 4 (0.64%) Selenium
7 4 (0.64%) Serena SBM
7 4 (0.64%) SonarQube
7 4 (0.64%) Subversion
8 3 (0.48%) Octopus Deploy
9 2 (0.32%) Bitbucket
9 2 (0.32%) Gerrit
9 2 (0.32%) Gradle
9 2 (0.32%) JUnit
9 2 (0.32%) Maven
9 2 (0.32%) Toad
General
1 114 (18.18%) Social Skills
2 73 (11.64%) Finance
3 38 (6.06%) Public Sector
4 34 (5.42%) Analytical Skills
5 21 (3.35%) Banking
6 18 (2.87%) Retail
7 17 (2.71%) Presentation Skills
8 16 (2.55%) Telecoms
9 14 (2.23%) Legal
10 8 (1.28%) Influencing Skills
10 8 (1.28%) Manufacturing
11 7 (1.12%) Law
12 6 (0.96%) Documentation Skills
12 6 (0.96%) Marketing
12 6 (0.96%) Organisational Skills
13 5 (0.80%) Financial Institution
13 5 (0.80%) Pharmaceutical
14 4 (0.64%) Billing
14 4 (0.64%) German Language
15 3 (0.48%) Multimedia
Job Titles
1 110 (17.54%) Developer
2 108 (17.22%) Analyst
3 97 (15.47%) ServiceNow Developer
4 79 (12.60%) Consultant
5 76 (12.12%) Architect
6 45 (7.18%) ServiceNow Consultant
7 39 (6.22%) Service Analyst
8 28 (4.47%) Service Desk Analyst
9 25 (3.99%) Administrator
9 25 (3.99%) Technical Consultant
10 24 (3.83%) Business Analyst
11 23 (3.67%) Project Manager
12 18 (2.87%) Service Manager
12 18 (2.87%) Solutions Architect
13 16 (2.55%) Support Engineer
14 15 (2.39%) Technical Architect
15 13 (2.07%) Infrastructure Engineer
16 10 (1.59%) Desktop Engineer
16 10 (1.59%) Desktop Support
16 10 (1.59%) IT Analyst
Libraries, Frameworks & Software Standards
1 57 (9.09%) XML
2 51 (8.13%) HTML
3 44 (7.02%) CSS
4 41 (6.54%) REST
5 36 (5.74%) Ajax
5 36 (5.74%) AngularJS
6 34 (5.42%) Web Services
7 33 (5.26%) LDAP
8 26 (4.15%) .NET
8 26 (4.15%) SOAP
9 14 (2.23%) JSON
10 12 (1.91%) SailPoint
11 8 (1.28%) Node.js
11 8 (1.28%) Twitter Bootstrap
12 7 (1.12%) Middleware
13 6 (0.96%) J2EE
13 6 (0.96%) Regular Expression
13 6 (0.96%) XSLT
14 5 (0.80%) SAML
15 4 (0.64%) ODBC
Miscellaneous
1 73 (11.64%) CMDB
2 33 (5.26%) Self-Motivation
3 19 (3.03%) Data Centre
4 17 (2.71%) Management Information System
4 17 (2.71%) User Experience
5 11 (1.75%) Replication
6 9 (1.44%) NHS
7 8 (1.28%) Public Cloud
8 6 (0.96%) Enterprise Software
8 6 (0.96%) Smartphone
8 6 (0.96%) Virtual Team
9 4 (0.64%) Clustering
9 4 (0.64%) Greenfield Project
9 4 (0.64%) Hedge funds
9 4 (0.64%) Hybrid Cloud
9 4 (0.64%) iPad
9 4 (0.64%) Life Science
10 3 (0.48%) BYOD
10 3 (0.48%) Enterprise Cloud
10 3 (0.48%) Private Cloud
Operating Systems
1 86 (13.72%) Windows
2 48 (7.66%) Windows 10
3 45 (7.18%) Linux
4 23 (3.67%) Windows 7
5 21 (3.35%) Unix
6 15 (2.39%) Red Hat Enterprise Linux
7 12 (1.91%) Windows Server
8 5 (0.80%) Android
8 5 (0.80%) Apple iOS
8 5 (0.80%) CentOS
8 5 (0.80%) Ubuntu
9 4 (0.64%) Windows Server 2016
9 4 (0.64%) Windows Server 2019
10 3 (0.48%) Mac OS
10 3 (0.48%) SUSE
10 3 (0.48%) Windows Server 2008
10 3 (0.48%) Windows Server 2012
11 2 (0.32%) AIX
11 2 (0.32%) HPUX
11 2 (0.32%) Solaris
Processes & Methodologies
1 206 (32.85%) ITIL
2 153 (24.40%) ITSM
3 119 (18.98%) Service Management
4 111 (17.70%) Agile Software Development
5 75 (11.96%) Problem-Solving
6 65 (10.37%) Change Management
7 52 (8.29%) Project Management
8 51 (8.13%) Configuration Management
9 50 (7.97%) Migration
10 47 (7.50%) Incident Management
11 43 (6.86%) Stakeholder Management
12 40 (6.38%) Asset Management
13 37 (5.90%) DevOps
13 37 (5.90%) ITIL V3
13 37 (5.90%) Problem Management
14 35 (5.58%) Workflow
15 33 (5.26%) Analytics
16 30 (4.78%) Scrum
17 26 (4.15%) Data Modelling
18 25 (3.99%) Continuous Improvement
Programming Languages
1 66 (10.53%) JavaScript
2 35 (5.58%) Python
2 35 (5.58%) SQL
3 33 (5.26%) Java
4 32 (5.10%) PowerShell
5 17 (2.71%) C#
6 16 (2.55%) Perl
7 14 (2.23%) Bash Shell
8 9 (1.44%) Shell Script
9 7 (1.12%) VB.NET
10 6 (0.96%) C
10 6 (0.96%) R
10 6 (0.96%) T-SQL
11 5 (0.80%) Ruby
12 3 (0.48%) Groovy
12 3 (0.48%) PL/SQL
13 2 (0.32%) C++
14 1 (0.16%) BeanShell
14 1 (0.16%) TypeScript
14 1 (0.16%) VB
Qualifications
1 79 (12.60%) Security Cleared
2 68 (10.85%) SC Cleared
3 29 (4.63%) Degree
4 27 (4.31%) Microsoft Certification
5 17 (2.71%) ITIL Certification
6 13 (2.07%) MCSA
7 12 (1.91%) A+ Certification
8 8 (1.28%) MCP
9 7 (1.12%) DV Cleared
10 6 (0.96%) BPSS Clearance
10 6 (0.96%) Computer Science Degree
10 6 (0.96%) PMI Certification
10 6 (0.96%) PMP
11 5 (0.80%) ITIL Foundation Certificate
12 4 (0.64%) Cisco Certification
12 4 (0.64%) CISSP
12 4 (0.64%) DBS Check
13 3 (0.48%) CISM
13 3 (0.48%) CRISC
14 2 (0.32%) VCAP
Quality Assurance & Compliance
1 42 (6.70%) SLA
2 12 (1.91%) QA
3 11 (1.75%) Cyber Essentials
4 8 (1.28%) Data Quality
5 7 (1.12%) GDPR
5 7 (1.12%) GRC
6 6 (0.96%) Sarbanes-Oxley
7 5 (0.80%) ISO/IEC 27001
8 4 (0.64%) PMO
9 3 (0.48%) NIST
10 2 (0.32%) COBIT
11 1 (0.16%) 21 CFR Part 11
11 1 (0.16%) Cyber Essentials PLUS
11 1 (0.16%) Disclosure Scotland
11 1 (0.16%) Good Clinical Practice
11 1 (0.16%) GxP
11 1 (0.16%) ISO 31000
11 1 (0.16%) ISO/IEC 27005
11 1 (0.16%) PMBOK
System Software
1 71 (11.32%) Active Directory
2 25 (3.99%) VMware Infrastructure
3 16 (2.55%) Docker
4 7 (1.12%) vSphere
5 5 (0.80%) Hyper-V
5 5 (0.80%) Virtual Machines
5 5 (0.80%) VMware ESXi
5 5 (0.80%) VMware NSX
6 4 (0.64%) EMC RecoverPoint
7 3 (0.48%) Samba
8 2 (0.32%) KVM
8 2 (0.32%) Microsoft App-V
8 2 (0.32%) NFS
8 2 (0.32%) vCloud
8 2 (0.32%) Veritas File System
8 2 (0.32%) Virtual Servers
9 1 (0.16%) GPFS
9 1 (0.16%) Microsoft Virtual Server
9 1 (0.16%) OpenAM
9 1 (0.16%) XenApp
Systems Management
1 22 (3.51%) SCCM
2 18 (2.87%) Ansible
3 16 (2.55%) Puppet
4 14 (2.23%) Single Sign-On
5 11 (1.75%) Kubernetes
5 11 (1.75%) Nessus
6 10 (1.59%) Opscode Chef
7 9 (1.44%) RSA Archer
7 9 (1.44%) vRealize
8 8 (1.28%) Microsoft Intune
8 8 (1.28%) Terraform
9 6 (0.96%) QRadar
9 6 (0.96%) SCOM
10 5 (0.80%) EMC NetWorker
11 4 (0.64%) Avamar
11 4 (0.64%) Control-M
11 4 (0.64%) Grafana
11 4 (0.64%) Tivoli
11 4 (0.64%) Tivoli Storage Manager
12 3 (0.48%) vRealize Orchestrator
Vendors
1 82 (13.08%) Microsoft
2 28 (4.47%) VMware
3 26 (4.15%) SAP
4 23 (3.67%) Oracle
5 22 (3.51%) Remedy
6 21 (3.35%) Splunk
7 20 (3.19%) Google
8 19 (3.03%) CyberArk
9 17 (2.71%) Red Hat
10 16 (2.55%) Citrix
11 15 (2.39%) BMC
11 15 (2.39%) Cisco
12 13 (2.07%) Snow
13 12 (1.91%) IBM
14 11 (1.75%) Ivanti
15 10 (1.59%) HP
16 9 (1.44%) Apple
16 9 (1.44%) Okta
17 8 (1.28%) Dell
17 8 (1.28%) EMC