Period
to 21 October 2021

The table below provides summary statistics for contract job vacancies advertised in England with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 21 October 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK > England
6 months to
21 Oct 2021
Same period 2020 Same period 2019
Rank 172 225 214
Rank change year-on-year +53 -11 +32
Contract jobs citing ServiceNow 1,084 336 1,043
As % of all contract jobs advertised in England 1.60% 1.23% 1.34%
As % of the Vendors category 4.03% 2.85% 3.17%
Number of daily rates quoted 713 221 729
10th Percentile £178 £163 £169
25th Percentile £331 £356 £350
Median daily rate (50th Percentile) £475 £475 £475
75th Percentile £553 £538 £563
90th Percentile £635 £650 £595
UK median daily rate £450 £450 £475
% change year-on-year - -5.26% -
Number of hourly rates quoted 69 5 37
10th Percentile £12.62 £11.50 £14.00
25th Percentile £13.25 £12.00 £17.13
Median hourly rate £15.39 £14.00 £19.00
Median % change year-on-year +9.89% -26.32% +8.57%
75th Percentile £17.75 £20.00 £22.93
90th Percentile £26.70 £47.60 £25.90
UK median hourly rate £15.00 £17.00 £18.00
% change year-on-year -11.76% -5.56% +2.86%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in England.

All Vendors
England
Contract vacancies with a requirement for knowledge or experience of vendor products and services 26,880 11,796 32,905
As % of all contract IT jobs advertised in England 39.75% 43.33% 42.41%
Number of daily rates quoted 17,991 7,810 21,234
10th Percentile £263 £258 £243
25th Percentile £400 £363 £360
Median daily rate (50th Percentile) £500 £475 £450
Median % change year-on-year +5.26% +5.56% -
75th Percentile £600 £575 £560
90th Percentile £700 £675 £638
UK median daily rate £500 £475 £450
% change year-on-year +5.26% +5.56% -
Number of hourly rates quoted 833 350 1,167
10th Percentile £11.70 £11.58 £11.17
25th Percentile £14.00 £14.00 £14.00
Median hourly rate £19.20 £21.39 £19.00
Median % change year-on-year -10.25% +12.59% +9.70%
75th Percentile £41.82 £45.00 £40.25
90th Percentile £62.50 £55.00 £51.73
UK median hourly rate £19.50 £22.50 £19.03
% change year-on-year -13.33% +18.23% +11.94%

ServiceNow
Job Vacancy Trend in England

Job postings citing ServiceNow as a proportion of all IT jobs advertised in England.

Job vacancy trend for ServiceNow in England

ServiceNow
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing ServiceNow in England.

Daily rate trend for ServiceNow in England

ServiceNow
Daily Rate Histogram in England

Daily rate distribution for jobs citing ServiceNow in England over the 6 months to 21 October 2021.

Daily rate histogram for ServiceNow in England

ServiceNow
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing ServiceNow in England.

Hourly rate trend for ServiceNow in England

ServiceNow
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing ServiceNow in England over the 6 months to 21 October 2021.

Hourly rate histogram for ServiceNow in England

ServiceNow
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the England region over the 6 months to 21 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +21 528 £475 - 98
North of England +36 160 £450 +5.88% 31
South East -16 129 £432 +0.64% 26
Midlands -11 112 £446 +17.05% 24
North West +26 106 £450 +5.88% 18
West Midlands -1 87 £475 +80.61% 15
East of England -24 49 £513 +1.74% 19
South West -33 46 £407 -15.24% 14
Yorkshire -24 39 £438 +1.16% 9
East Midlands -40 24 £325 -27.78% 9
North East +4 15 £475 +5.56% 4
ServiceNow
UK

For the 6 months to 21 October 2021, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ServiceNow.

1 365 (33.67%) ITIL
2 287 (26.48%) ITSM
3 275 (25.37%) Social Skills
4 238 (21.96%) Windows
5 228 (21.03%) Agile Software Development
6 219 (20.20%) Microsoft
7 204 (18.82%) Service Management
8 184 (16.97%) Microsoft 365
9 179 (16.51%) Finance
10 176 (16.24%) Active Directory
11 151 (13.93%) Problem-Solving
12 145 (13.38%) Windows 10
13 138 (12.73%) JIRA
14 120 (11.07%) Analytical Skills
15 117 (10.79%) Azure
16 111 (10.24%) Migration
17 109 (10.06%) Microsoft Office
18 103 (9.50%) Security Cleared
18 103 (9.50%) Project Management
18 103 (9.50%) Public Sector
19 100 (9.23%) Asset Management
20 99 (9.13%) CMDB
21 92 (8.49%) DevOps
22 89 (8.21%) SQL
23 86 (7.93%) ITIL Certification
24 84 (7.75%) SLA
24 84 (7.75%) Configuration Management
25 82 (7.56%) SCCM
26 81 (7.47%) SC Cleared
27 79 (7.29%) JavaScript

ServiceNow
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 75 (6.92%) Confluence
2 60 (5.54%) SharePoint
3 24 (2.21%) IIS
4 14 (1.29%) CMS
5 13 (1.20%) Apache
6 12 (1.11%) MS Exchange
7 11 (1.01%) WebSphere
8 9 (0.83%) Tomcat
9 7 (0.65%) OpenStack
10 5 (0.46%) Skype for Business
10 5 (0.46%) WebLogic
11 4 (0.37%) nginx
12 3 (0.28%) Elasticsearch
12 3 (0.28%) SAS
13 2 (0.18%) Apache Spark
13 2 (0.18%) Cloud Foundry
13 2 (0.18%) Exchange Server 2007
13 2 (0.18%) Headless CMS
13 2 (0.18%) JBoss
13 2 (0.18%) Office Communications Server
Applications
1 109 (10.06%) Microsoft Office
2 68 (6.27%) Microsoft Excel
3 41 (3.78%) Microsoft PowerPoint
4 17 (1.57%) MS Visio
5 15 (1.38%) Microsoft Project
6 14 (1.29%) Spreadsheet
7 2 (0.18%) Chatbot
8 1 (0.092%) Photoshop
Business Applications
1 23 (2.12%) Remedy ITSM
2 13 (1.20%) assyst
3 3 (0.28%) Cloudability
4 2 (0.18%) Dynamics CRM
4 2 (0.18%) SAP Oil and Gas
4 2 (0.18%) SAP S/4HANA
4 2 (0.18%) Summit
5 1 (0.092%) Dynamics NAV
5 1 (0.092%) MFGPRO
5 1 (0.092%) Oracle Assets
5 1 (0.092%) Oracle Cash Management
5 1 (0.092%) Oracle EBS
5 1 (0.092%) Oracle ERP
5 1 (0.092%) Oracle Financials
5 1 (0.092%) Oracle General Ledger
5 1 (0.092%) Oracle Payables
5 1 (0.092%) Oracle Receivables
5 1 (0.092%) SAP EWM
5 1 (0.092%) Sparx Enterprise Architect
5 1 (0.092%) Workday HCM
Cloud Services
1 184 (16.97%) Microsoft 365
2 117 (10.79%) Azure
3 77 (7.10%) AWS
4 54 (4.98%) SaaS
5 38 (3.51%) PaaS
6 36 (3.32%) Power Platform
7 30 (2.77%) IaaS
8 28 (2.58%) OneDrive
9 17 (1.57%) GCP
10 14 (1.29%) Mimecast
11 11 (1.01%) Cloud Computing
11 11 (1.01%) GitHub
12 9 (0.83%) Azure Active Directory
13 6 (0.55%) Apigee
13 6 (0.55%) Google Workspace
14 5 (0.46%) Azure Logic Apps
14 5 (0.46%) iPaaS
14 5 (0.46%) Kong
14 5 (0.46%) Lucidchart
15 4 (0.37%) PowerApps
Communications & Networking
1 49 (4.52%) DNS
2 47 (4.34%) VPN
3 41 (3.78%) TCP/IP
4 38 (3.51%) Firewall
5 30 (2.77%) Wi-Fi
6 28 (2.58%) DHCP
7 21 (1.94%) LAN
8 16 (1.48%) WAN
9 15 (1.38%) HTTP
9 15 (1.38%) Wireless
10 13 (1.20%) SSL
11 11 (1.01%) Skype
12 10 (0.92%) Kerberos
12 10 (0.92%) SMTP
12 10 (0.92%) VoIP
13 9 (0.83%) FTP
14 8 (0.74%) Network Security
14 8 (0.74%) SSH
14 8 (0.74%) WebEx
15 7 (0.65%) Remote Desktop
Database & Business Intelligence
1 34 (3.14%) Power BI
2 17 (1.57%) SQL Server
3 16 (1.48%) Pentaho
4 15 (1.38%) Big Data
4 15 (1.38%) MySQL
4 15 (1.38%) Tableau
5 9 (0.83%) Data Warehouse
6 8 (0.74%) SQL Server 2008
7 7 (0.65%) Relational Database
7 7 (0.65%) SQL Server Integration Services
8 6 (0.55%) DTS
8 6 (0.55%) MongoDB
8 6 (0.55%) Oracle Database
9 5 (0.46%) Hadoop
10 4 (0.37%) RDBMS
11 3 (0.28%) Data Lake
11 3 (0.28%) NoSQL
12 2 (0.18%) SQL Server 2014
12 2 (0.18%) SQL Server 2016
12 2 (0.18%) SQL Server 2017
Development Applications
1 138 (12.73%) JIRA
2 27 (2.49%) GitLab
3 25 (2.31%) Bitbucket
4 18 (1.66%) Jenkins
5 11 (1.01%) TeamCity
6 10 (0.92%) Git (software)
7 8 (0.74%) Cucumber
7 8 (0.74%) Team Foundation Server
8 7 (0.65%) Maven
8 7 (0.65%) Visual Studio
9 6 (0.55%) Subversion
10 5 (0.46%) Serena SBM
10 5 (0.46%) Visual Studio Team System
11 4 (0.37%) Atlassian Bamboo
11 4 (0.37%) SonarQube
12 3 (0.28%) Artifactory
13 2 (0.18%) Eclipse
13 2 (0.18%) Octopus Deploy
13 2 (0.18%) Selenium
13 2 (0.18%) SoapUI
General
1 275 (25.37%) Social Skills
2 179 (16.51%) Finance
3 120 (11.07%) Analytical Skills
4 103 (9.50%) Public Sector
5 63 (5.81%) Banking
6 40 (3.69%) Retail
7 37 (3.41%) Telecoms
8 29 (2.68%) Legal
9 27 (2.49%) Presentation Skills
10 21 (1.94%) Organisational Skills
11 15 (1.38%) Marketing
12 14 (1.29%) Influencing Skills
12 14 (1.29%) Law
12 14 (1.29%) Manufacturing
13 11 (1.01%) Documentation Skills
14 10 (0.92%) Investment Banking
15 9 (0.83%) Electronics
15 9 (0.83%) Financial Institution
15 9 (0.83%) Inclusion and Diversity
16 8 (0.74%) Automotive
Job Titles
1 239 (22.05%) Analyst
2 133 (12.27%) Developer
3 110 (10.15%) Service Analyst
4 107 (9.87%) ServiceNow Developer
5 94 (8.67%) Architect
6 90 (8.30%) Service Desk Analyst
7 74 (6.83%) Consultant
8 72 (6.64%) Support Engineer
9 54 (4.98%) Project Manager
10 41 (3.78%) Business Analyst
10 41 (3.78%) ServiceNow Consultant
11 38 (3.51%) Service Manager
12 31 (2.86%) Desktop Engineer
13 30 (2.77%) Administrator
13 30 (2.77%) Desktop Support
14 29 (2.68%) IT Analyst
14 29 (2.68%) Support Analyst
15 28 (2.58%) 1st Line Support
16 26 (2.40%) Service Desk Support
16 26 (2.40%) Solutions Architect
Libraries, Frameworks & Software Standards
1 70 (6.46%) REST
2 56 (5.17%) Web Services
3 52 (4.80%) HTML
4 49 (4.52%) SOAP
5 43 (3.97%) CSS
6 40 (3.69%) XML
7 37 (3.41%) AngularJS
8 30 (2.77%) LDAP
9 20 (1.85%) XMPP
10 19 (1.75%) Ajax
11 18 (1.66%) JSON
12 17 (1.57%) .NET
13 10 (0.92%) OAuth
13 10 (0.92%) Twitter Bootstrap
14 9 (0.83%) ARM Templates
14 9 (0.83%) Kafka
14 9 (0.83%) WebSphere MQ
15 8 (0.74%) LAMP
15 8 (0.74%) SAML
15 8 (0.74%) Spring
Miscellaneous
1 99 (9.13%) CMDB
2 38 (3.51%) Data Centre
3 36 (3.32%) Management Information System
3 36 (3.32%) Self-Motivation
4 20 (1.85%) BYOD
5 18 (1.66%) User Experience
5 18 (1.66%) Virtual Team
6 15 (1.38%) Public Cloud
6 15 (1.38%) Video Conferencing
7 12 (1.11%) Clustering
7 12 (1.11%) Greenfield Project
8 11 (1.01%) Enterprise Software
8 11 (1.01%) EPoS
9 10 (0.92%) Data Protection Act
9 10 (0.92%) Smartphone
10 9 (0.83%) Blackberry
10 9 (0.83%) Legacy Systems
10 9 (0.83%) PMI
11 8 (0.74%) Replication
11 8 (0.74%) Social Media
Operating Systems
1 238 (21.96%) Windows
2 145 (13.38%) Windows 10
3 79 (7.29%) Linux
4 77 (7.10%) Windows 7
5 46 (4.24%) Unix
5 46 (4.24%) Windows Server
6 23 (2.12%) Android
7 17 (1.57%) Apple iOS
8 16 (1.48%) Mac OS
9 9 (0.83%) Red Hat Enterprise Linux
10 8 (0.74%) Windows Server 2019
11 6 (0.55%) Ubuntu
11 6 (0.55%) Windows Server 2008
11 6 (0.55%) Windows Server 2012
11 6 (0.55%) Windows XP
12 5 (0.46%) Solaris
12 5 (0.46%) Windows Server 2016
13 4 (0.37%) Mac OS X
14 3 (0.28%) CentOS
14 3 (0.28%) SUSE
Processes & Methodologies
1 365 (33.67%) ITIL
2 287 (26.48%) ITSM
3 228 (21.03%) Agile Software Development
4 204 (18.82%) Service Management
5 151 (13.93%) Problem-Solving
6 111 (10.24%) Migration
7 103 (9.50%) Project Management
8 100 (9.23%) Asset Management
9 92 (8.49%) DevOps
10 84 (7.75%) Configuration Management
11 79 (7.29%) Scrum
11 79 (7.29%) Stakeholder Management
12 78 (7.20%) Incident Management
13 75 (6.92%) Service Delivery
14 71 (6.55%) Workflow
15 70 (6.46%) Change Management
16 61 (5.63%) Continuous Improvement
17 51 (4.70%) Analytics
18 47 (4.34%) Service Design
19 45 (4.15%) User Acceptance Testing
Programming Languages
1 89 (8.21%) SQL
2 79 (7.29%) JavaScript
3 77 (7.10%) PowerShell
4 56 (5.17%) Java
5 48 (4.43%) Python
6 17 (1.57%) Bash Shell
7 12 (1.11%) C#
8 9 (0.83%) Perl
8 9 (0.83%) Shell Script
9 8 (0.74%) T-SQL
10 6 (0.55%) VB.NET
11 5 (0.46%) C
11 5 (0.46%) R
11 5 (0.46%) VBScript
12 4 (0.37%) PL/SQL
13 3 (0.28%) Ruby
13 3 (0.28%) VBA
14 2 (0.18%) Go
14 2 (0.18%) PHP
14 2 (0.18%) Scala
Qualifications
1 103 (9.50%) Security Cleared
2 86 (7.93%) ITIL Certification
3 81 (7.47%) SC Cleared
4 70 (6.46%) Degree
5 48 (4.43%) Microsoft Certification
6 23 (2.12%) A+ Certification
7 21 (1.94%) MCSA
8 18 (1.66%) MCP
9 16 (1.48%) BPSS Clearance
10 15 (1.38%) MCSE
11 12 (1.11%) PMI Certification
12 10 (0.92%) Master's Degree
12 10 (0.92%) PRINCE2 Practitioner
13 9 (0.83%) DV Cleared
14 7 (0.65%) Cisco Certification
14 7 (0.65%) CISSP
14 7 (0.65%) Computer Science Degree
14 7 (0.65%) ITIL Foundation Certificate
15 5 (0.46%) CISA
15 5 (0.46%) MOS
Quality Assurance & Compliance
1 84 (7.75%) SLA
2 29 (2.68%) QA
3 27 (2.49%) PMO
4 17 (1.57%) GDPR
5 16 (1.48%) Data Quality
6 9 (0.83%) COBIT
7 8 (0.74%) Accessibility
7 8 (0.74%) Sarbanes-Oxley
8 7 (0.65%) ISO/IEC 27001
9 6 (0.55%) GRC
10 5 (0.46%) Cyber Essentials
10 5 (0.46%) NIST
11 4 (0.37%) ISO/IEC 20000
11 4 (0.37%) P3O
11 4 (0.37%) PMBOK
12 2 (0.18%) Cyber Essentials PLUS
13 1 (0.092%) HMG Security Policy Framework
13 1 (0.092%) PCI DSS
13 1 (0.092%) SOC 2
13 1 (0.092%) WCAG
System Software
1 176 (16.24%) Active Directory
2 33 (3.04%) VMware Infrastructure
3 16 (1.48%) Virtual Servers
4 11 (1.01%) Virtual Desktop
5 10 (0.92%) VMware ESXi
5 10 (0.92%) vSphere
6 8 (0.74%) Virtual Machines
7 6 (0.55%) Microsoft Virtual Server
8 5 (0.46%) Docker
9 4 (0.37%) KVM
10 3 (0.28%) BitLocker
10 3 (0.28%) Citrix Hypervisor
10 3 (0.28%) Hyper-V
10 3 (0.28%) vCloud
10 3 (0.28%) VMware NSX
11 2 (0.18%) OpenAM
11 2 (0.18%) Oracle RAC
11 2 (0.18%) Veritas File System
11 2 (0.18%) Veritas Volume Manager
11 2 (0.18%) XenApp
Systems Management
1 82 (7.56%) SCCM
2 41 (3.78%) Microsoft Intune
3 23 (2.12%) Ansible
3 23 (2.12%) Tivoli
4 14 (1.29%) AirWatch
5 13 (1.20%) Puppet
6 12 (1.11%) Single Sign-On
7 9 (0.83%) Kubernetes
7 9 (0.83%) Opscode Chef
8 7 (0.65%) Control-M
9 6 (0.55%) vRealize
9 6 (0.55%) vRealize Orchestrator
10 5 (0.46%) EMC NetWorker
10 5 (0.46%) Nagios
10 5 (0.46%) Netcool
10 5 (0.46%) QRadar
10 5 (0.46%) Red Hat Satellite
10 5 (0.46%) Terraform
10 5 (0.46%) Tivoli Storage Manager
11 4 (0.37%) Jamf Pro
Vendors
1 219 (20.20%) Microsoft
2 56 (5.17%) Citrix
3 54 (4.98%) Cisco
4 51 (4.70%) VMware
5 48 (4.43%) BMC
6 44 (4.06%) IBM
6 44 (4.06%) Oracle
7 39 (3.60%) Remedy
8 34 (3.14%) Snow
9 32 (2.95%) Apple
10 30 (2.77%) SAP
11 29 (2.68%) HP
12 26 (2.40%) Cloudera
13 20 (1.85%) Atlassian
14 19 (1.75%) Splunk
15 17 (1.57%) Talend
16 14 (1.29%) CyberArk
16 14 (1.29%) Google
16 14 (1.29%) Qualys
17 13 (1.20%) Dell