Period
to 1 December 2020

The table below provides summary statistics for contract job vacancies advertised in England with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 1 December 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK > England
6 months to
1 Dec 2020
Same period 2019 Same period 2018
Rank 200 209 250
Rank change year-on-year +9 +41 +7
Contract jobs citing ServiceNow 408 958 1,050
As % of all contract jobs advertised in England 1.31% 1.29% 1.12%
As % of the Vendors category 3.07% 3.01% 2.69%
Number of daily rates quoted 316 699 690
Median daily rate £475 £463 £475
Median daily rate % change year-on-year +2.70% -2.63% -
10th Percentile £198 £169 £155
90th Percentile £650 £575 £625
UK median daily rate £450 £463 £475
% change year-on-year -2.70% -2.63% -
Number of hourly rates quoted 17 36 80
Median hourly rate £24.00 £19.73 £17.50
Median hourly rate % change year-on-year +21.63% +12.76% +11.11%
10th Percentile £11.67 £15.00 £11.24
90th Percentile £61.63 £25.88 £27.25
UK median hourly rate £24.00 £18.98 £17.50
% change year-on-year +26.48% +8.43% +11.11%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in England.

All Vendors
England
Contract vacancies with a requirement for knowledge or experience of vendor products and services 13,282 31,785 39,081
As % of all contract IT jobs advertised in England 42.51% 42.95% 41.72%
Number of daily rates quoted 8,065 20,041 24,548
Median daily rate £465 £450 £450
Median daily rate % change year-on-year +3.33% - -
10th Percentile £250 £233 £252
90th Percentile £660 £644 £633
UK median daily rate £460 £450 £450
% change year-on-year +2.22% - +4.05%
Number of hourly rates quoted 545 1,252 1,487
Median hourly rate £35.00 £18.90 £17.50
Median hourly rate % change year-on-year +85.19% +8.00% +0.40%
10th Percentile £12.25 £11.25 £10.81
90th Percentile £56.80 £53.00 £47.34
Median hourly rate £35.00 £19.00 £17.50
% change year-on-year +84.21% +8.57% +0.40%

ServiceNow
Job Vacancy Trend in England

Job postings citing ServiceNow as a proportion of all IT jobs advertised in England.

Job vacancy trend for ServiceNow in England

ServiceNow
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing ServiceNow in England.

Daily rate trend for ServiceNow in England

ServiceNow
Daily Rate Histogram in England

Daily rate distribution for jobs citing ServiceNow in England over the 6 months to 1 December 2020.

Daily rate histogram for ServiceNow in England

ServiceNow
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing ServiceNow in England.

Hourly rate trend for ServiceNow in England

ServiceNow
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing ServiceNow in England over the 6 months to 1 December 2020.

Hourly rate histogram for ServiceNow in England

ServiceNow
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the England region over the 6 months to 1 December 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +7 208 £500 - 39
South East +38 57 £465 +3.30% 14
Midlands +62 51 £400 +3.23% 12
North of England +18 42 £450 +12.50% 23
East Midlands +59 31 £500 +122.22% 4
North West -3 23 £438 +9.38% 20
East of England +40 21 £508 +45.00% 2
West Midlands +36 18 £201 -52.71% 8
Yorkshire +31 18 £455 +13.04% 2
South West +82 13 £503 +38.72% 3
North East +29 1 £415 +159.38% 1
ServiceNow
UK

For the 6 months to 1 December 2020, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ServiceNow.

1 124 (30.39%) ITIL
2 106 (25.98%) ITSM
3 103 (25.25%) Agile Software Development
4 85 (20.83%) Service Management
5 67 (16.42%) Windows
6 62 (15.20%) Finance
7 54 (13.24%) Active Directory
8 53 (12.99%) Microsoft
9 50 (12.25%) CMDB
10 49 (12.01%) Security Cleared
11 47 (11.52%) Change Management
12 46 (11.27%) Azure
12 46 (11.27%) DevOps
13 43 (10.54%) Stakeholder Management
14 42 (10.29%) Migration
15 41 (10.05%) JIRA
16 40 (9.80%) SC Cleared
16 40 (9.80%) Management Information System
17 38 (9.31%) Configuration Management
18 37 (9.07%) Asset Management
19 36 (8.82%) Project Management
19 36 (8.82%) JavaScript
20 34 (8.33%) Problem Management
21 33 (8.09%) Web Services
22 32 (7.84%) Incident Management
23 31 (7.60%) Knowledge Management
24 30 (7.35%) Microsoft Office
24 30 (7.35%) HTML
24 30 (7.35%) Office 365
25 29 (7.11%) Problem-Solving

ServiceNow
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (5.39%) Confluence
2 14 (3.43%) CMS
2 14 (3.43%) IIS
3 13 (3.19%) SharePoint
4 2 (0.49%) Anypoint
4 2 (0.49%) MS Exchange
4 2 (0.49%) Skype for Business
5 1 (0.25%) DataSynapse
5 1 (0.25%) Exchange Server 2007
5 1 (0.25%) Exchange Server 2013
Applications
1 30 (7.35%) Microsoft Office
2 6 (1.47%) Microsoft Excel
2 6 (1.47%) MS Visio
3 5 (1.23%) Microsoft Project
4 3 (0.74%) Microsoft PowerPoint
5 1 (0.25%) Chatbot
5 1 (0.25%) Spreadsheet
Business Applications
1 11 (2.70%) Remedy ITSM
2 6 (1.47%) Dynamics AX
3 3 (0.74%) Oracle EBS
4 1 (0.25%) assyst
4 1 (0.25%) Maximo
4 1 (0.25%) SAP GRC
Cloud Services
1 46 (11.27%) Azure
2 30 (7.35%) Office 365
3 25 (6.13%) SaaS
4 22 (5.39%) AWS
5 19 (4.66%) PaaS
6 10 (2.45%) Azure Active Directory
6 10 (2.45%) IaaS
7 9 (2.21%) Cloud Computing
8 7 (1.72%) GitHub
9 6 (1.47%) Power Platform
10 5 (1.23%) PowerApps
11 4 (0.98%) OneDrive
12 3 (0.74%) Amazon EC2
12 3 (0.74%) Amazon S3
12 3 (0.74%) G Suite
12 3 (0.74%) GCP
12 3 (0.74%) Serverless
13 2 (0.49%) ServiceMax
13 2 (0.49%) Virtual Private Cloud
14 1 (0.25%) Dynamics 365
Communications & Networking
1 20 (4.90%) DNS
2 13 (3.19%) DHCP
3 9 (2.21%) DMZ
4 8 (1.96%) Firewall
5 7 (1.72%) LAN
5 7 (1.72%) WAN
6 6 (1.47%) SSL
6 6 (1.47%) TCP/IP
6 6 (1.47%) VPN
7 4 (0.98%) Network Security
7 4 (0.98%) Wi-Fi
7 4 (0.98%) Wireless
8 3 (0.74%) HTTP
8 3 (0.74%) NetScaler
8 3 (0.74%) Skype
9 2 (0.49%) FTP
9 2 (0.49%) IMAP
9 2 (0.49%) SMTP
9 2 (0.49%) Structured Cabling
10 1 (0.25%) Cisco IOS
Database & Business Intelligence
1 14 (3.43%) SQL Server
2 7 (1.72%) MongoDB
3 6 (1.47%) Data Mining
3 6 (1.47%) Power BI
4 5 (1.23%) PostgreSQL
5 4 (0.98%) MySQL
5 4 (0.98%) Oracle Database
6 2 (0.49%) Big Data
7 1 (0.25%) Amazon DynamoDB
7 1 (0.25%) InfluxDB
7 1 (0.25%) Oracle Reports
7 1 (0.25%) QlikView
7 1 (0.25%) Relational Database
7 1 (0.25%) SAP BW
7 1 (0.25%) SAP Data Services
7 1 (0.25%) Tableau
Development Applications
1 41 (10.05%) JIRA
2 25 (6.13%) Jenkins
3 12 (2.94%) Git (software)
4 10 (2.45%) TeamCity
5 9 (2.21%) Subversion
6 8 (1.96%) Artifactory
7 7 (1.72%) eggPlant
7 7 (1.72%) JMeter
7 7 (1.72%) LoadUI
7 7 (1.72%) NeoLoad
8 6 (1.47%) Atlassian Bamboo
8 6 (1.47%) IBM UrbanCode
8 6 (1.47%) Liquibase
8 6 (1.47%) VisualSVN
9 5 (1.23%) SonarQube
10 4 (0.98%) Maven
10 4 (0.98%) SoapUI
10 4 (0.98%) Sonatype Nexus
11 3 (0.74%) Bitbucket
11 3 (0.74%) GitLab
General
1 62 (15.20%) Finance
2 27 (6.62%) Public Sector
3 22 (5.39%) Banking
4 16 (3.92%) Aerospace
5 13 (3.19%) Retail
5 13 (3.19%) Telecoms
6 9 (2.21%) Manufacturing
7 8 (1.96%) Pharmaceutical
8 6 (1.47%) Law
8 6 (1.47%) Publishing
9 5 (1.23%) German Language
10 4 (0.98%) Investment Banking
11 3 (0.74%) French Language
11 3 (0.74%) Front Office
11 3 (0.74%) Legal
12 2 (0.49%) International Banking
12 2 (0.49%) Italian Language
12 2 (0.49%) Marketing
12 2 (0.49%) Retail Banking
12 2 (0.49%) Spanish Language
Job Titles
1 69 (16.91%) Analyst
2 65 (15.93%) Developer
3 58 (14.22%) ServiceNow Developer
4 53 (12.99%) Architect
5 41 (10.05%) Consultant
6 30 (7.35%) Service Analyst
7 24 (5.88%) Solutions Architect
8 22 (5.39%) Service Desk Analyst
9 21 (5.15%) Project Manager
10 18 (4.41%) Support Engineer
11 17 (4.17%) ServiceNow Consultant
12 14 (3.43%) Business Analyst
13 12 (2.94%) Service Manager
14 11 (2.70%) Administrator
15 8 (1.96%) Deployment Engineer
15 8 (1.96%) Enterprise Architect
15 8 (1.96%) Support Analyst
16 7 (1.72%) Build Engineer
16 7 (1.72%) DevOps Engineer
16 7 (1.72%) IT Consultant
Libraries, Frameworks & Software Standards
1 33 (8.09%) Web Services
2 30 (7.35%) HTML
3 26 (6.37%) AngularJS
4 25 (6.13%) LDAP
4 25 (6.13%) REST
4 25 (6.13%) XML
5 24 (5.88%) CSS
6 20 (4.90%) Ajax
7 18 (4.41%) SOAP
8 13 (3.19%) Twitter Bootstrap
9 9 (2.21%) Elastic Stack
10 8 (1.96%) Middleware
10 8 (1.96%) Node.js
10 8 (1.96%) SailPoint
11 7 (1.72%) .NET
11 7 (1.72%) CSS3
11 7 (1.72%) JSON
12 6 (1.47%) jQuery
12 6 (1.47%) ODBC
12 6 (1.47%) SAML
Miscellaneous
1 50 (12.25%) CMDB
2 40 (9.80%) Management Information System
3 22 (5.39%) Analytical Skills
4 17 (4.17%) User Experience
5 12 (2.94%) Data Centre
6 8 (1.96%) Augmented Reality
6 8 (1.96%) Hybrid Cloud
6 8 (1.96%) Self-Motivation
7 5 (1.23%) Public Cloud
8 4 (0.98%) Data Structures
8 4 (0.98%) Foreign Exchange (FX)
8 4 (0.98%) PMI
8 4 (0.98%) Smartphone
8 4 (0.98%) Virtual Team
9 3 (0.74%) Derivative
9 3 (0.74%) Enterprise Software
9 3 (0.74%) Life Science
9 3 (0.74%) Taxonomies
9 3 (0.74%) Video\Live Streaming
9 3 (0.74%) Web 2.0
Operating Systems
1 67 (16.42%) Windows
2 26 (6.37%) Windows 10
3 23 (5.64%) Linux
4 19 (4.66%) Unix
5 17 (4.17%) Windows 7
6 8 (1.96%) Solaris
7 7 (1.72%) Apple iOS
7 7 (1.72%) Windows Server
8 5 (1.23%) Mac OS
8 5 (1.23%) Red Hat Enterprise Linux
9 3 (0.74%) Android
9 3 (0.74%) Windows Server 2008
9 3 (0.74%) Windows Server 2016
10 2 (0.49%) CentOS
10 2 (0.49%) Windows Server 2012
11 1 (0.25%) Ubuntu
11 1 (0.25%) VMS
11 1 (0.25%) Windows Server 2019
Processes & Methodologies
1 124 (30.39%) ITIL
2 106 (25.98%) ITSM
3 103 (25.25%) Agile Software Development
4 85 (20.83%) Service Management
5 47 (11.52%) Change Management
6 46 (11.27%) DevOps
7 43 (10.54%) Stakeholder Management
8 42 (10.29%) Migration
9 38 (9.31%) Configuration Management
10 37 (9.07%) Asset Management
11 36 (8.82%) Project Management
12 34 (8.33%) Problem Management
13 32 (7.84%) Incident Management
14 31 (7.60%) Knowledge Management
15 29 (7.11%) Problem-Solving
16 28 (6.86%) Continuous Improvement
17 27 (6.62%) Cybersecurity
18 25 (6.13%) Test Strategy
19 24 (5.88%) Scrum
19 24 (5.88%) SDLC
Programming Languages
1 36 (8.82%) JavaScript
2 29 (7.11%) PowerShell
3 18 (4.41%) Java
4 14 (3.43%) SQL
5 13 (3.19%) C
6 11 (2.70%) Perl
6 11 (2.70%) Python
7 8 (1.96%) C#
7 8 (1.96%) Groovy
8 7 (1.72%) Bash Shell
9 6 (1.47%) Shell Script
10 3 (0.74%) Ruby
11 1 (0.25%) Apex Code
11 1 (0.25%) BeanShell
11 1 (0.25%) TypeScript
11 1 (0.25%) VB
Qualifications
1 49 (12.01%) Security Cleared
2 40 (9.80%) SC Cleared
3 25 (6.13%) Degree
4 11 (2.70%) CISA
4 11 (2.70%) DV Cleared
5 5 (1.23%) A+ Certification
6 4 (0.98%) CISSP
6 4 (0.98%) Computer Science Degree
6 4 (0.98%) ITIL Certification
6 4 (0.98%) Microsoft Certification
6 4 (0.98%) PMI Certification
7 3 (0.74%) CISM
7 3 (0.74%) MCP
7 3 (0.74%) MCSA
7 3 (0.74%) PRINCE2 Practitioner
8 2 (0.49%) CISMP
8 2 (0.49%) MBA
8 2 (0.49%) PRINCE2 Certification
9 1 (0.25%) CCNP
9 1 (0.25%) Cisco Certification
Quality Assurance & Compliance
1 23 (5.64%) SLA
2 11 (2.70%) Sarbanes-Oxley
3 8 (1.96%) ITGC
3 8 (1.96%) QA
4 3 (0.74%) NCSC
5 2 (0.49%) COSO
5 2 (0.49%) Data Quality
5 2 (0.49%) GDPR
5 2 (0.49%) PMBOK
5 2 (0.49%) PMO
6 1 (0.25%) COBIT
6 1 (0.25%) HMG Security Policy Framework
6 1 (0.25%) ISO/IEC 27001
6 1 (0.25%) NIST
6 1 (0.25%) PCI DSS
6 1 (0.25%) SEPA
System Software
1 54 (13.24%) Active Directory
2 15 (3.68%) VMware Infrastructure
3 8 (1.96%) Firmware
4 5 (1.23%) Docker
5 2 (0.49%) Hyper-V
6 1 (0.25%) BitLocker
6 1 (0.25%) GPFS
6 1 (0.25%) NFS
6 1 (0.25%) Samba
6 1 (0.25%) Virtual Machines
6 1 (0.25%) VMware ESXi
6 1 (0.25%) vSphere
6 1 (0.25%) XenApp
6 1 (0.25%) XenDesktop
Systems Management
1 22 (5.39%) SCCM
2 17 (4.17%) Single Sign-On
3 9 (2.21%) Ansible
3 9 (2.21%) SCOM
4 8 (1.96%) ZABBIX
5 5 (1.23%) Nessus
6 4 (0.98%) IBM BigFix
6 4 (0.98%) Opscode Chef
6 4 (0.98%) Puppet
6 4 (0.98%) QRadar
6 4 (0.98%) Terraform
7 3 (0.74%) Kubernetes
8 2 (0.49%) AirWatch
8 2 (0.49%) Jamf Pro
8 2 (0.49%) Microsoft Intune
8 2 (0.49%) Prometheus
8 2 (0.49%) WSUS
9 1 (0.25%) Cisco CUCM
9 1 (0.25%) SolarWinds Orion
9 1 (0.25%) Tivoli
Vendors
1 53 (12.99%) Microsoft
2 24 (5.88%) Oracle
3 21 (5.15%) Remedy
3 21 (5.15%) Splunk
4 19 (4.66%) SAP
5 16 (3.92%) Citrix
5 16 (3.92%) SolarWinds
5 16 (3.92%) VMware
6 11 (2.70%) AppDynamics
6 11 (2.70%) Snow
7 8 (1.96%) BMC
8 7 (1.72%) Dynatrace
8 7 (1.72%) New Relic
9 6 (1.47%) CyberArk
9 6 (1.47%) Micro Focus
9 6 (1.47%) MuleSoft
9 6 (1.47%) RedGate
10 5 (1.23%) Cisco
10 5 (1.23%) IBM
11 4 (0.98%) Apple