Period
to 23 January 2020

The table below provides summary statistics for contract job vacancies advertised in England with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 23 January 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK > England
6 months to
23 Jan 2020
Same period 2019 Same period 2018
Rank 212 241 260
Rank change year-on-year +29 +19 +13
Contract jobs citing ServiceNow 840 1,077 939
As % of all contract IT jobs advertised in England 1.28% 1.18% 1.01%
As % of the Vendors category 2.93% 2.79% 2.40%
Number of daily rates quoted 561 679 720
England median daily rate £450 £500 £475
Median daily rate % change year-on-year -10.00% +5.26% +5.56%
10th Percentile £160 £160 £245
90th Percentile £575 £625 £625
UK median daily rate £450 £495 £475
% change year-on-year -9.09% +4.21% +5.56%
Number of hourly rates quoted 37 72 24
England median hourly rate £21.00 £17.50 £18.06
Median hourly rate % change year-on-year +20.00% -3.11% +12.89%
10th Percentile £16.50 £11.26 £12.06
90th Percentile £26.95 £27.25 £52.75
UK median hourly rate £19.47 £17.50 £18.06
% change year-on-year +11.23% -3.11% +12.89%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in England.

All Vendors
England
Contract vacancies with a requirement for knowledge or experience of vendor products and services 28,716 38,610 39,161
As % of all contract IT jobs advertised in England 43.59% 42.28% 42.28%
Number of daily rates quoted 18,017 24,182 24,869
England median daily rate £450 £450 £450
10th Percentile £225 £260 £238
90th Percentile £645 £638 £625
UK median daily rate £450 £450 £438
% change year-on-year - +2.86% +2.94%
Number of hourly rates quoted 1,191 1,374 1,296
England median hourly rate £19.00 £17.50 £17.50
Median hourly rate % change year-on-year +8.57% - -
10th Percentile £11.79 £10.75 £10.75
90th Percentile £52.70 £47.50 £45.38
UK median hourly rate £19.00 £17.50 £17.43
% change year-on-year +8.57% +0.40% +2.53%

ServiceNow
Job Vacancy Trend in England

Job postings citing ServiceNow as a percentage of all IT jobs advertised in England.

Job vacancy trend for ServiceNow in England

ServiceNow
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceNow in England.

Contractor daily rate trend for ServiceNow in England

ServiceNow
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ServiceNow in England over the 6 months to 23 January 2020.

Contractor daily rate histogram for ServiceNow in England

ServiceNow
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceNow in England.

Contractor hourly rate trend for ServiceNow in England

ServiceNow
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing ServiceNow in England over the 6 months to 23 January 2020.

Contractor hourly rate histogram for ServiceNow in England

ServiceNow
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the England region over the 6 months to 23 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -2 368 £500 -4.76% 65
South East +62 193 £413 -8.33% 20
North of England +28 134 £398 +6.00% 21
North West +23 85 £400 +6.67% 10
East of England +56 73 £300 -22.58% 6
Midlands +39 44 £425 +7.59% 10
Yorkshire +42 40 £400 +33.33% 6
West Midlands +44 29 £428 +6.88% 6
South West +21 27 £420 +40.00% 5
East Midlands +34 15 £225 -39.39% 4
North East +10 8 £160 -31.91% 5
ServiceNow
UK

For the 6 months to 23 January 2020, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ServiceNow.

1 312 (37.14%) ITIL
2 235 (27.98%) ITSM
3 206 (24.52%) Windows
4 178 (21.19%) Service Management
5 163 (19.40%) Microsoft
6 141 (16.79%) Agile Software Development
7 140 (16.67%) Finance
8 127 (15.12%) Active Directory
9 119 (14.17%) JavaScript
10 114 (13.57%) Office 365
11 110 (13.10%) Security Cleared
12 101 (12.02%) Windows 10
13 100 (11.90%) Web Services
14 82 (9.76%) SC Cleared
15 80 (9.52%) Microsoft Office
15 80 (9.52%) Problem-Solving
16 78 (9.29%) HTML
17 77 (9.17%) XML
18 76 (9.05%) REST
19 75 (8.93%) Windows 7
20 72 (8.57%) DevOps
20 72 (8.57%) Remedy
21 66 (7.86%) Linux
22 64 (7.62%) SLA
22 64 (7.62%) Azure
23 63 (7.50%) Stakeholder Management
24 62 (7.38%) Change Management
24 62 (7.38%) Asset Management
25 61 (7.26%) SCCM
25 61 (7.26%) SOAP

ServiceNow
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (3.93%) MS Exchange
2 29 (3.45%) Confluence
3 17 (2.02%) Blackberry Enterprise Server
4 16 (1.90%) Exchange Server 2010
5 15 (1.79%) CMS
6 14 (1.67%) SharePoint
7 9 (1.07%) IIS
8 8 (0.95%) Skype for Business
9 3 (0.36%) Apache
10 2 (0.24%) Exchange Server 2007
10 2 (0.24%) FileNet
10 2 (0.24%) nginx
10 2 (0.24%) WebSphere
11 1 (0.12%) Apache Solr
11 1 (0.12%) Apache Spark
11 1 (0.12%) Elasticsearch
11 1 (0.12%) IBM Notes
11 1 (0.12%) Mule
11 1 (0.12%) OpenStack
11 1 (0.12%) SharePoint 2010
Applications
1 80 (9.52%) Microsoft Office
2 42 (5.00%) Microsoft Excel
3 12 (1.43%) Microsoft PowerPoint
4 6 (0.71%) Microsoft Project
4 6 (0.71%) MS Visio
4 6 (0.71%) Spreadsheet
5 1 (0.12%) AutoCAD
5 1 (0.12%) Chatbot
Business Applications
1 45 (5.36%) Remedy ITSM
2 10 (1.19%) SAP Oil and Gas
3 7 (0.83%) assyst
4 3 (0.36%) Dynamics CRM
4 3 (0.36%) Dynamics GP
5 2 (0.24%) Oracle EBS
5 2 (0.24%) Workfront
6 1 (0.12%) Dynamics AX
6 1 (0.12%) NetSuite
6 1 (0.12%) Oracle Financials
6 1 (0.12%) Oracle Payables
6 1 (0.12%) Q-Pulse
6 1 (0.12%) SAP HR
Cloud Services
1 114 (13.57%) Office 365
2 64 (7.62%) Azure
3 38 (4.52%) AWS
4 31 (3.69%) SaaS
5 14 (1.67%) GitHub
6 11 (1.31%) SuccessFactors
7 9 (1.07%) PaaS
8 8 (0.95%) Azure Active Directory
8 8 (0.95%) Cloud Computing
8 8 (0.95%) Datadog
8 8 (0.95%) OneDrive
8 8 (0.95%) Power Platform
8 8 (0.95%) Virtual Private Cloud
9 6 (0.71%) IaaS
10 4 (0.48%) Dynamics 365
11 3 (0.36%) G Suite
11 3 (0.36%) Serverless
12 2 (0.24%) Amazon EC2
12 2 (0.24%) Amazon SQS
12 2 (0.24%) CloudFront
Communications & Networking
1 48 (5.71%) VPN
2 40 (4.76%) DHCP
2 40 (4.76%) DNS
3 24 (2.86%) SNMP
4 22 (2.62%) Cisco IOS
4 22 (2.62%) Firewall
5 17 (2.02%) FTP
6 16 (1.90%) Internet
6 16 (1.90%) Skype
6 16 (1.90%) VoIP
7 13 (1.55%) Wireless
8 11 (1.31%) LAN
9 10 (1.19%) WAN
10 9 (1.07%) Wi-Fi
11 8 (0.95%) TCP/IP
12 6 (0.71%) SMTP
13 5 (0.60%) Network Security
13 5 (0.60%) Remote Desktop
13 5 (0.60%) SAN
14 4 (0.48%) HTTP
Database & Business Intelligence
1 27 (3.21%) SQL Server
2 13 (1.55%) Relational Database
3 10 (1.19%) PostgreSQL
3 10 (1.19%) SQL Server Integration Services
4 9 (1.07%) SQL Server 2008
5 8 (0.95%) Power BI
5 8 (0.95%) SQL Server Reporting Services
6 7 (0.83%) MariaDB
7 6 (0.71%) DTS
8 5 (0.60%) Amazon RDS
9 4 (0.48%) Redis
10 3 (0.36%) Big Data
10 3 (0.36%) Data Warehouse
10 3 (0.36%) InfluxDB
10 3 (0.36%) Oracle Reports
10 3 (0.36%) SQL Server 2012
10 3 (0.36%) SQL Server 2016
11 2 (0.24%) DB2
11 2 (0.24%) MS Access
11 2 (0.24%) MySQL
Development Applications
1 54 (6.43%) JIRA
2 33 (3.93%) Jenkins
3 19 (2.26%) Git (software)
4 15 (1.79%) GitLab
5 12 (1.43%) Sonatype Nexus
6 8 (0.95%) Team Foundation Server
7 7 (0.83%) Oracle Forms
7 7 (0.83%) Selenium
8 6 (0.71%) Visual Studio
9 4 (0.48%) Cucumber
10 3 (0.36%) Artifactory
11 2 (0.24%) Bitbucket
11 2 (0.24%) Gatling
11 2 (0.24%) Gradle
11 2 (0.24%) Jasmine
11 2 (0.24%) JMeter
11 2 (0.24%) NeoLoad
11 2 (0.24%) SonarQube
11 2 (0.24%) TeamCity
11 2 (0.24%) WebDriver
General
1 140 (16.67%) Finance
2 33 (3.93%) Public Sector
3 21 (2.50%) Telecoms
4 15 (1.79%) Retail
5 14 (1.67%) Advertising
5 14 (1.67%) Law
6 6 (0.71%) Banking
6 6 (0.71%) Pharmaceutical
7 4 (0.48%) Front Office
7 4 (0.48%) German Language
7 4 (0.48%) Legal
8 3 (0.36%) Financial Institution
9 2 (0.24%) Investment Banking
9 2 (0.24%) Marketing
9 2 (0.24%) Police
9 2 (0.24%) Publishing
10 1 (0.12%) Corporate Banking
10 1 (0.12%) Retail Banking
Job Titles
1 189 (22.50%) Analyst
2 158 (18.81%) Developer
3 121 (14.40%) ServiceNow Developer
4 82 (9.76%) Architect
5 69 (8.21%) Service Analyst
6 60 (7.14%) Support Engineer
7 54 (6.43%) Service Desk Analyst
8 53 (6.31%) Business Analyst
9 47 (5.60%) Desktop Support
10 43 (5.12%) Consultant
11 37 (4.40%) DevOps Engineer
12 35 (4.17%) Project Manager
13 33 (3.93%) Desktop Engineer
14 29 (3.45%) Designer
14 29 (3.45%) Solutions Architect
15 27 (3.21%) Desktop Support Engineer
15 27 (3.21%) IT Analyst
15 27 (3.21%) Service Manager
16 24 (2.86%) ServiceNow Consultant
17 22 (2.62%) Solutions Designer
Libraries, Frameworks & Software Standards
1 100 (11.90%) Web Services
2 78 (9.29%) HTML
3 77 (9.17%) XML
4 76 (9.05%) REST
5 61 (7.26%) SOAP
6 37 (4.40%) Ajax
7 34 (4.05%) CSS
8 27 (3.21%) AngularJS
9 17 (2.02%) JSON
9 17 (2.02%) Node.js
10 15 (1.79%) LDAP
11 14 (1.67%) Apache Cordova
11 14 (1.67%) Flutter
11 14 (1.67%) SAPUI5
12 11 (1.31%) SAML
13 10 (1.19%) .NET
14 7 (0.83%) XSLT
15 5 (0.60%) Elastic Stack
15 5 (0.60%) J2EE
15 5 (0.60%) Twitter Bootstrap
Miscellaneous
1 59 (7.02%) Analytical Skills
1 59 (7.02%) CMDB
2 30 (3.57%) Blackberry
3 25 (2.98%) Self-Motivation
4 24 (2.86%) Data Centre
4 24 (2.86%) Smartphone
5 21 (2.50%) iPhone
5 21 (2.50%) Management Information System
6 20 (2.38%) User Experience
7 19 (2.26%) Mobile App
8 12 (1.43%) Virtual Team
9 11 (1.31%) Public Cloud
10 9 (1.07%) Video Conferencing
11 8 (0.95%) Wiki
12 7 (0.83%) Greenfield Project
13 6 (0.71%) NHS
14 5 (0.60%) Handset
14 5 (0.60%) Microsoft Licensing
15 4 (0.48%) Enterprise Software
15 4 (0.48%) Video\Live Streaming
Operating Systems
1 206 (24.52%) Windows
2 101 (12.02%) Windows 10
3 75 (8.93%) Windows 7
4 66 (7.86%) Linux
5 50 (5.95%) Android
6 33 (3.93%) Windows Server
7 24 (2.86%) Unix
8 19 (2.26%) Red Hat Enterprise Linux
9 17 (2.02%) Windows Server 2008
10 14 (1.67%) Apple iOS
11 9 (1.07%) Mac OS
12 7 (0.83%) Mac OS X
12 7 (0.83%) Windows Server 2003
12 7 (0.83%) Windows Server 2012
13 5 (0.60%) CentOS
14 3 (0.36%) Windows 8
15 2 (0.24%) CoreOS
15 2 (0.24%) HPUX
15 2 (0.24%) Solaris
15 2 (0.24%) Windows XP
Processes & Methodologies
1 312 (37.14%) ITIL
2 235 (27.98%) ITSM
3 178 (21.19%) Service Management
4 141 (16.79%) Agile Software Development
5 80 (9.52%) Problem-Solving
6 72 (8.57%) DevOps
7 63 (7.50%) Stakeholder Management
8 62 (7.38%) Asset Management
8 62 (7.38%) Change Management
9 54 (6.43%) Configuration Management
10 48 (5.71%) Service Delivery
11 47 (5.60%) Scrum
12 46 (5.48%) Incident Management
13 44 (5.24%) User Acceptance Testing
13 44 (5.24%) Workflow
14 41 (4.88%) ITIL V3
15 38 (4.52%) Kanban
15 38 (4.52%) Project Management
16 36 (4.29%) Release Management
17 35 (4.17%) Integration Testing
Programming Languages
1 119 (14.17%) JavaScript
2 53 (6.31%) SQL
3 51 (6.07%) Python
4 46 (5.48%) Perl
5 45 (5.36%) PowerShell
6 33 (3.93%) Java
7 31 (3.69%) Shell Script
8 25 (2.98%) Bash Shell
9 18 (2.14%) PHP
10 15 (1.79%) Ruby
11 14 (1.67%) Dart
12 13 (1.55%) Apple Swift
12 13 (1.55%) Objective-C
13 11 (1.31%) C#
14 9 (1.07%) VB.NET
15 7 (0.83%) C
16 6 (0.71%) T-SQL
17 4 (0.48%) PL/SQL
18 2 (0.24%) Groovy
19 1 (0.12%) R
Qualifications
1 110 (13.10%) Security Cleared
2 82 (9.76%) SC Cleared
3 45 (5.36%) ITIL Certification
4 34 (4.05%) Degree
5 23 (2.74%) Microsoft Certification
6 18 (2.14%) MCP
7 13 (1.55%) Cisco Certification
7 13 (1.55%) DV Cleared
8 11 (1.31%) CCNA
8 11 (1.31%) RHCE
9 8 (0.95%) ITIL Foundation Certificate
10 7 (0.83%) CCNP
10 7 (0.83%) MCITP
10 7 (0.83%) PMP
11 6 (0.71%) PRINCE2 Practitioner
12 5 (0.60%) MCSA
12 5 (0.60%) PMI Certification
13 4 (0.48%) CTC Cleared
13 4 (0.48%) ISEB
13 4 (0.48%) RHCSA
Quality Assurance & Compliance
1 64 (7.62%) SLA
2 16 (1.90%) Data Quality
3 8 (0.95%) COBIT
4 7 (0.83%) PMO
4 7 (0.83%) QA
5 6 (0.71%) GDPR
6 2 (0.24%) Disclosure Scotland
6 2 (0.24%) GxP
6 2 (0.24%) ISO/IEC 27001
6 2 (0.24%) NIST
6 2 (0.24%) Sarbanes-Oxley
7 1 (0.12%) HMG Security Policy Framework
7 1 (0.12%) ISO/IEC 20000
System Software
1 127 (15.12%) Active Directory
2 22 (2.62%) VMware Infrastructure
3 17 (2.02%) Docker
4 9 (1.07%) Microsoft App-V
5 8 (0.95%) Hyper-V
6 7 (0.83%) BitLocker
6 7 (0.83%) XenApp
7 6 (0.71%) XenDesktop
8 5 (0.60%) VMware Workstation
9 4 (0.48%) Virtual Machines
10 3 (0.36%) Citrix Hypervisor
10 3 (0.36%) vSphere
10 3 (0.36%) Xen
11 2 (0.24%) Firmware
11 2 (0.24%) Virtual Desktop
11 2 (0.24%) VMware ESXi
12 1 (0.12%) Apache ZooKeeper
12 1 (0.12%) Microsoft Virtual Server
12 1 (0.12%) NFS
12 1 (0.12%) Virtual Servers
Systems Management
1 61 (7.26%) SCCM
2 27 (3.21%) Microsoft Intune
3 26 (3.10%) Netcool
4 24 (2.86%) Amdocs OSS
5 23 (2.74%) Netcool/OMNIbus
6 21 (2.50%) Ansible
7 18 (2.14%) AirWatch
8 16 (1.90%) Opscode Chef
9 14 (1.67%) Kubernetes
10 12 (1.43%) Puppet
10 12 (1.43%) Single Sign-On
11 10 (1.19%) Suricata
11 10 (1.19%) Terraform
12 5 (0.60%) SCOM
12 5 (0.60%) Systems Management Server (SMS)
13 4 (0.48%) Tivoli
13 4 (0.48%) WSUS
14 3 (0.36%) Grafana
14 3 (0.36%) Kibana
14 3 (0.36%) Nagios
Vendors
1 163 (19.40%) Microsoft
2 72 (8.57%) Remedy
3 53 (6.31%) Cisco
4 48 (5.71%) SAP
5 47 (5.60%) Citrix
6 43 (5.12%) BMC
7 42 (5.00%) VMware
8 36 (4.29%) IBM
9 24 (2.86%) Cramer
9 24 (2.86%) Ivanti
9 24 (2.86%) Oracle
10 23 (2.74%) Siebel
10 23 (2.74%) xMatters
11 21 (2.50%) Apple
12 20 (2.38%) Red Hat
12 20 (2.38%) Splunk
13 17 (2.02%) Snow
14 15 (1.79%) HP
15 14 (1.67%) Salesforce.com
15 14 (1.67%) Xamarin