Period
to 30 May 2020

The table below provides summary statistics for contract job vacancies advertised in England with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 30 May 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK > England
6 months to
30 May 2020
Same period 2019 Same period 2018
Rank 212 216 241
Rank change year-on-year +4 +25 +1
Contract jobs citing ServiceNow 498 1,086 1,055
As % of all contract jobs advertised in England 1.20% 1.31% 1.14%
As % of the Vendors category 2.79% 3.08% 2.75%
Number of daily rates quoted 336 789 721
Median daily rate £414 £500 £475
Median daily rate % change year-on-year -17.25% +5.26% -
10th Percentile £139 £200 £225
90th Percentile £575 £625 £625
UK median daily rate £450 £500 £475
% change year-on-year -10.00% +5.26% -
Number of hourly rates quoted 25 40 45
Median hourly rate £24.00 £17.38 £17.50
Median hourly rate % change year-on-year +38.13% -0.71% -34.58%
10th Percentile £13.74 £12.50 £11.65
90th Percentile £42.50 £26.75 £46.10
UK median hourly rate £20.00 £17.50 £17.50
% change year-on-year +14.29% - -12.50%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in England.

All Vendors
England
Contract vacancies with a requirement for knowledge or experience of vendor products and services 17,871 35,268 38,362
As % of all contract IT jobs advertised in England 42.98% 42.48% 41.54%
Number of daily rates quoted 10,785 22,184 23,974
Median daily rate £451 £465 £450
Median daily rate % change year-on-year -3.01% +3.33% +5.88%
10th Percentile £238 £263 £250
90th Percentile £675 £648 £625
UK median daily rate £450 £460 £450
% change year-on-year -2.17% +2.22% +5.88%
Number of hourly rates quoted 753 1,164 1,360
Median hourly rate £20.00 £19.02 £17.50
Median hourly rate % change year-on-year +5.18% +8.66% -
10th Percentile £12.00 £11.17 £10.80
90th Percentile £50.00 £50.00 £47.50
Median hourly rate £20.95 £19.00 £17.50
% change year-on-year +10.26% +8.57% -

ServiceNow
Job Vacancy Trend in England

Job postings citing ServiceNow as a proportion of all IT jobs advertised in England.

Job vacancy trend for ServiceNow in England

ServiceNow
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing ServiceNow in England.

Daily rate trend for ServiceNow in England

ServiceNow
Daily Rate Histogram in England

Daily rate distribution for jobs citing ServiceNow in England over the 6 months to 30 May 2020.

Daily rate histogram for ServiceNow in England

ServiceNow
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing ServiceNow in England.

Hourly rate trend for ServiceNow in England

ServiceNow
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing ServiceNow in England over the 6 months to 30 May 2020.

Hourly rate histogram for ServiceNow in England

ServiceNow
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the England region over the 6 months to 30 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -32 221 £475 -9.52% 11
South East +130 137 £387 -14.11% 6
East of England +55 50 £375 -16.67% 1
North of England +16 42 £400 -5.88% 7
North West +14 29 £358 -15.88% 6
Midlands +58 21 £203 -42.14% 3
South West +30 21 £432 +17.02% 3
West Midlands +52 16 £195 -48.00% 3
Yorkshire +20 9 £480 +30.61% 1
East Midlands +22 4 £515 +58.46%
North East +26 3 £363 -21.62%
ServiceNow
UK

For the 6 months to 30 May 2020, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ServiceNow.

1 164 (32.93%) ITIL
2 124 (24.90%) Windows
3 88 (17.67%) Agile Software Development
4 86 (17.27%) ITSM
4 86 (17.27%) Active Directory
5 83 (16.67%) Microsoft
6 69 (13.86%) Service Management
7 68 (13.65%) Security Cleared
8 65 (13.05%) Analytical Skills
9 62 (12.45%) Web Services
10 61 (12.25%) SC Cleared
11 59 (11.85%) Problem-Solving
12 57 (11.45%) Office 365
12 57 (11.45%) JavaScript
13 55 (11.04%) Microsoft Office
14 54 (10.84%) Remedy
14 54 (10.84%) Azure
15 52 (10.44%) Change Management
16 43 (8.63%) IBM
16 43 (8.63%) REST
16 43 (8.63%) DevOps
17 42 (8.43%) Finance
18 40 (8.03%) SOAP
18 40 (8.03%) Remedy ITSM
19 39 (7.83%) SCCM
19 39 (7.83%) Windows 7
20 38 (7.63%) Windows 10
21 37 (7.43%) Cisco
22 36 (7.23%) CMDB
23 34 (6.83%) PowerShell

ServiceNow
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (4.22%) Confluence
2 17 (3.41%) MS Exchange
2 17 (3.41%) SharePoint
3 9 (1.81%) Exchange Server 2010
3 9 (1.81%) Skype for Business
4 7 (1.41%) Blackberry Enterprise Server
5 3 (0.60%) CMS
6 2 (0.40%) Apache
6 2 (0.40%) IBM Notes
6 2 (0.40%) WebLogic
6 2 (0.40%) WebSphere
7 1 (0.20%) Elasticsearch
7 1 (0.20%) Exchange Server 2007
7 1 (0.20%) IIS
7 1 (0.20%) NetWeaver
7 1 (0.20%) OpenStack
7 1 (0.20%) Tomcat
Applications
1 55 (11.04%) Microsoft Office
2 27 (5.42%) Microsoft Excel
3 15 (3.01%) Microsoft PowerPoint
4 13 (2.61%) MS Visio
5 7 (1.41%) Microsoft Project
6 2 (0.40%) Chatbot
7 1 (0.20%) Camtasia
7 1 (0.20%) RoboHelp
Business Applications
1 40 (8.03%) Remedy ITSM
2 5 (1.00%) SAP GRC
2 5 (1.00%) SAP Oil and Gas
3 3 (0.60%) assyst
3 3 (0.60%) SAP HR
4 2 (0.40%) SAP MM
5 1 (0.20%) Maximo
5 1 (0.20%) Oracle EBS
5 1 (0.20%) PeopleSoft HCM
5 1 (0.20%) SAP ERP
5 1 (0.20%) SAP Hybris
5 1 (0.20%) SAP S/4HANA
5 1 (0.20%) SAP SD
5 1 (0.20%) Workday HCM
Cloud Services
1 57 (11.45%) Office 365
2 54 (10.84%) Azure
3 27 (5.42%) AWS
4 23 (4.62%) SaaS
5 14 (2.81%) PaaS
6 9 (1.81%) Power Platform
7 8 (1.61%) Azure Active Directory
7 8 (1.61%) GitHub
8 6 (1.20%) Cloud Computing
9 3 (0.60%) CloudBees
9 3 (0.60%) G Suite
9 3 (0.60%) IaaS
9 3 (0.60%) OneDrive
9 3 (0.60%) Veeva
10 2 (0.40%) SuccessFactors
11 1 (0.20%) Azure Functions
11 1 (0.20%) GCP
11 1 (0.20%) Lucidchart
11 1 (0.20%) Serverless
11 1 (0.20%) Slack
Communications & Networking
1 25 (5.02%) SNMP
2 21 (4.22%) VPN
3 19 (3.82%) DNS
3 19 (3.82%) Skype
4 18 (3.61%) DHCP
5 17 (3.41%) Firewall
6 13 (2.61%) Cisco IOS
6 13 (2.61%) TCP/IP
7 7 (1.41%) FTP
7 7 (1.41%) VoIP
8 6 (1.20%) SAN
8 6 (1.20%) Wireless
9 4 (0.80%) Broadband
9 4 (0.80%) Ethernet
9 4 (0.80%) Remote Desktop
10 3 (0.60%) Fibre Channel
10 3 (0.60%) LAN
10 3 (0.60%) WAN
10 3 (0.60%) Wi-Fi
11 2 (0.40%) BGP
Database & Business Intelligence
1 25 (5.02%) SQL Server
2 12 (2.41%) Relational Database
3 10 (2.01%) SQL Server Integration Services
4 9 (1.81%) Power BI
4 9 (1.81%) SQL Server 2008
5 8 (1.61%) PostgreSQL
6 7 (1.41%) MariaDB
7 6 (1.20%) Data Warehouse
7 6 (1.20%) DTS
7 6 (1.20%) SQL Server Reporting Services
8 4 (0.80%) Amazon RDS
8 4 (0.80%) Microsoft Analysis Services
8 4 (0.80%) MS Access
8 4 (0.80%) MySQL
8 4 (0.80%) SQL Server Analysis Services
9 3 (0.60%) Oracle Database
9 3 (0.60%) Oracle Reports
9 3 (0.60%) SQL Server 2012
9 3 (0.60%) SQL Server 2014
9 3 (0.60%) SQL Server 2016
Development Applications
1 32 (6.43%) JIRA
2 12 (2.41%) GitLab
2 12 (2.41%) Jenkins
3 6 (1.20%) Selenium
3 6 (1.20%) Team Foundation Server
3 6 (1.20%) Visual Studio
4 2 (0.40%) Eclipse
5 1 (0.20%) ClearCase
5 1 (0.20%) Hudson
5 1 (0.20%) Rational DOORS
5 1 (0.20%) Rational Rose
5 1 (0.20%) Serena SBM
5 1 (0.20%) Subversion
5 1 (0.20%) TeamCity
5 1 (0.20%) Toad
5 1 (0.20%) Visual Studio Team System
5 1 (0.20%) WebLogic Workshop
General
1 42 (8.43%) Finance
2 30 (6.02%) Public Sector
3 16 (3.21%) Telecoms
4 12 (2.41%) Banking
4 12 (2.41%) Law
4 12 (2.41%) Pharmaceutical
5 8 (1.61%) Manufacturing
6 6 (1.20%) Retail
7 4 (0.80%) Advertising
7 4 (0.80%) Corporate Banking
8 3 (0.60%) Billing
8 3 (0.60%) Legal
8 3 (0.60%) Marketing
9 2 (0.40%) Aerospace
9 2 (0.40%) Back Office
9 2 (0.40%) Financial Institution
9 2 (0.40%) Front Office
9 2 (0.40%) Police
9 2 (0.40%) Private Banking
9 2 (0.40%) Wholesale Banking
Job Titles
1 105 (21.08%) Analyst
2 72 (14.46%) Developer
3 61 (12.25%) Architect
4 53 (10.64%) ServiceNow Developer
5 36 (7.23%) Consultant
6 33 (6.63%) Designer
7 30 (6.02%) Solutions Architect
8 29 (5.82%) Business Analyst
9 24 (4.82%) DevOps Engineer
9 24 (4.82%) Support Engineer
10 22 (4.42%) Service Analyst
11 20 (4.02%) Solutions Designer
11 20 (4.02%) Support Analyst
12 18 (3.61%) Desktop Support
12 18 (3.61%) Project Manager
12 18 (3.61%) Service Desk Analyst
12 18 (3.61%) Service Manager
13 17 (3.41%) 2nd Line Support
14 16 (3.21%) ServiceNow Consultant
15 15 (3.01%) Administrator
Libraries, Frameworks & Software Standards
1 62 (12.45%) Web Services
2 43 (8.63%) REST
3 40 (8.03%) SOAP
4 27 (5.42%) XML
5 22 (4.42%) HTML
6 13 (2.61%) LDAP
7 10 (2.01%) .NET
8 9 (1.81%) JSON
9 8 (1.61%) Ajax
10 7 (1.41%) SAML
10 7 (1.41%) XSLT
11 6 (1.20%) AngularJS
12 5 (1.00%) CSS
12 5 (1.00%) Node.js
12 5 (1.00%) Twitter Bootstrap
13 3 (0.60%) Apache Cordova
13 3 (0.60%) RESTful
13 3 (0.60%) SailPoint
14 2 (0.40%) React
14 2 (0.40%) SAPUI5
Miscellaneous
1 65 (13.05%) Analytical Skills
2 36 (7.23%) CMDB
3 30 (6.02%) Data Centre
4 29 (5.82%) Management Information System
5 19 (3.82%) Self-Motivation
6 14 (2.81%) Blackberry
7 12 (2.41%) iPhone
8 9 (1.81%) Smartphone
8 9 (1.81%) Virtual Team
9 8 (1.61%) Video Conferencing
10 7 (1.41%) Mobile App
10 7 (1.41%) Public Cloud
11 6 (1.20%) Microsoft Licensing
12 5 (1.00%) Digital Media
12 5 (1.00%) iPad
12 5 (1.00%) Video\Live Streaming
13 4 (0.80%) FMCG
13 4 (0.80%) PMI
13 4 (0.80%) User Experience
14 3 (0.60%) Data Structures
Operating Systems
1 124 (24.90%) Windows
2 39 (7.83%) Windows 7
3 38 (7.63%) Windows 10
4 26 (5.22%) Linux
4 26 (5.22%) Windows Server
5 22 (4.42%) Android
6 11 (2.21%) Unix
7 9 (1.81%) Apple iOS
8 8 (1.61%) Mac OS X
9 5 (1.00%) Mac OS
10 4 (0.80%) Red Hat Enterprise Linux
10 4 (0.80%) Windows Server 2012
11 3 (0.60%) CentOS
11 3 (0.60%) CoreOS
11 3 (0.60%) Windows Server 2008
11 3 (0.60%) Windows Server 2016
12 1 (0.20%) Solaris
12 1 (0.20%) Windows Server 2003
Processes & Methodologies
1 164 (32.93%) ITIL
2 88 (17.67%) Agile Software Development
3 86 (17.27%) ITSM
4 69 (13.86%) Service Management
5 59 (11.85%) Problem-Solving
6 52 (10.44%) Change Management
7 43 (8.63%) DevOps
8 30 (6.02%) Asset Management
8 30 (6.02%) ITIL V3
9 28 (5.62%) Configuration Management
10 27 (5.42%) Release Management
10 27 (5.42%) Stakeholder Management
11 26 (5.22%) Incident Management
12 25 (5.02%) Continuous Improvement
12 25 (5.02%) Information Security
12 25 (5.02%) Project Management
13 22 (4.42%) Migration
14 21 (4.22%) Service Delivery
15 20 (4.02%) Network Management
16 19 (3.82%) Workflow
Programming Languages
1 57 (11.45%) JavaScript
2 34 (6.83%) PowerShell
3 32 (6.43%) Python
4 31 (6.22%) Perl
5 29 (5.82%) Java
5 29 (5.82%) Shell Script
6 22 (4.42%) SQL
7 17 (3.41%) PHP
8 10 (2.01%) C#
9 7 (1.41%) T-SQL
10 6 (1.20%) VB.NET
11 3 (0.60%) Bash Shell
11 3 (0.60%) C
12 2 (0.40%) Apple Swift
12 2 (0.40%) Dart
12 2 (0.40%) Objective-C
12 2 (0.40%) PL/SQL
12 2 (0.40%) Ruby
13 1 (0.20%) Groovy
13 1 (0.20%) Lua
Qualifications
1 68 (13.65%) Security Cleared
2 61 (12.25%) SC Cleared
3 19 (3.82%) Degree
4 18 (3.61%) ITIL Certification
5 7 (1.41%) DV Cleared
6 6 (1.20%) CISM
6 6 (1.20%) CISSP
6 6 (1.20%) MCP
6 6 (1.20%) Microsoft Certification
6 6 (1.20%) PRINCE2 Certification
7 4 (0.80%) CESG Certified Professional
7 4 (0.80%) PMI Certification
8 3 (0.60%) BPSS Clearance
8 3 (0.60%) Cisco Certification
8 3 (0.60%) Computer Science Degree
9 2 (0.40%) A+ Certification
9 2 (0.40%) CCIE
9 2 (0.40%) CISA
9 2 (0.40%) CTC Cleared
9 2 (0.40%) IIBA
Quality Assurance & Compliance
1 28 (5.62%) SLA
2 10 (2.01%) GDPR
3 6 (1.20%) Sarbanes-Oxley
4 5 (1.00%) PCI DSS
5 3 (0.60%) Data Quality
6 2 (0.40%) COBIT
6 2 (0.40%) PMO
7 1 (0.20%) HL7
7 1 (0.20%) HMG Security Policy Framework
7 1 (0.20%) ISO/IEC 27001
7 1 (0.20%) QA
System Software
1 86 (17.27%) Active Directory
2 14 (2.81%) VMware Infrastructure
3 10 (2.01%) Docker
4 6 (1.20%) Hyper-V
4 6 (1.20%) Virtual Machines
5 4 (0.80%) Virtual Desktop
6 2 (0.40%) VMware ESXi
7 1 (0.20%) Firmware
7 1 (0.20%) IAG
7 1 (0.20%) OpenAM
7 1 (0.20%) OpenIDM
7 1 (0.20%) Oracle RAC
7 1 (0.20%) Virtual Servers
7 1 (0.20%) vSphere
Systems Management
1 39 (7.83%) SCCM
2 29 (5.82%) Netcool
3 28 (5.62%) Netcool/OMNIbus
4 26 (5.22%) Amdocs OSS
5 18 (3.61%) Single Sign-On
6 15 (3.01%) Ansible
7 10 (2.01%) Kubernetes
7 10 (2.01%) Terraform
8 8 (1.61%) AirWatch
8 8 (1.61%) Microsoft Intune
8 8 (1.61%) SCOM
9 6 (1.20%) WSUS
10 5 (1.00%) NetBackup
10 5 (1.00%) Puppet
10 5 (1.00%) RSA Archer
10 5 (1.00%) Tivoli
11 4 (0.80%) Jamf Pro
12 3 (0.60%) SCSM
13 2 (0.40%) FlexNet
13 2 (0.40%) SCDPM
Vendors
1 83 (16.67%) Microsoft
2 54 (10.84%) Remedy
3 43 (8.63%) IBM
4 37 (7.43%) Cisco
5 33 (6.63%) BMC
5 33 (6.63%) SAP
6 27 (5.42%) Citrix
6 27 (5.42%) Siebel
6 27 (5.42%) VMware
6 27 (5.42%) xMatters
7 26 (5.22%) Cramer
8 19 (3.82%) HP
9 16 (3.21%) Oracle
10 15 (3.01%) Ivanti
11 13 (2.61%) Huawei
11 13 (2.61%) Snow
12 12 (2.41%) Dell
13 11 (2.21%) Adobe
13 11 (2.21%) Nokia
14 9 (1.81%) Apple