The following table provides summary statistics for contract job vacancies advertised in England with a requirement for CTI skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CTI over the 3 months to 23 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Computer Telephony Integration (CTI)
UK / England
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 571 598 594
Rank change year-on-year +27 -4  
Contract jobs citing CTI 17 22 32
As % of all contract IT jobs advertised in England 0.040% 0.045% 0.063%
As % of the Communications & Networking category 0.29% 0.28% 0.42%
Number of daily rates quoted 9 18 10
Median daily rate £388 £475 £400
Median daily rate % change year-on-year -18.42% +18.75%  
90% offered a daily rate of more than £95 £368 £350
10% offered a daily rate of more than £460 £525 £550
UK excluding London median daily rate £375 £480 £400
% change year-on-year -21.87% +20.00%  
Number of hourly rates quoted 1 0 0
Median hourly rate £22.50 - -
UK excluding London median hourly rate £22.50 - -

CTI is in the communications and computer networking skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for communications and computer networking skills.

Contract Communications & Computer Network Skills
England
Contract job vacancies with a requirement for communications and computer networking skills 5880 7860 7562
As % of all contract IT job vacancies advertised in England 13.68% 15.90% 14.80%
Number of daily rates quoted 3504 4878 4329
Median daily rate £400 £400 £363
Median daily rate % change year-on-year +0.07% +10.26%  
90% offered a daily rate of more than £220 £245 £220
10% offered a daily rate of more than £550 £550 £500
UK excluding London median daily rate £375 £365 £347
% change year-on-year +2.73% +5.04%  
Number of hourly rates quoted 354 355 436
Median hourly rate £24.86 £28.00 £23.00
Median hourly rate % change year-on-year -11.21% +21.73%  
90% offered a hourly rate of more than £12.00 £12.50 £13.00
10% offered a hourly rate of more than £50.00 £47.83 £45.00
UK excluding London median hourly rate £27.50 £32.50 £26.00
% change year-on-year -15.38% +25.00%  

CTI
Job Vacancy Trend in England

The job posting trend of jobs advertised in England citing CTI as a proportion of all contract or permanent IT jobs with a match in the Communications & Networking category.

Job vacancy trend for CTI in England

CTI
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CTI in England.

Contractor daily rate trend for CTI in England

CTI
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing CTI in England over the 3 months to 23 June 2017.

Contractor daily rate histogram for CTI in England

CTI
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CTI in England.

Contractor hourly rate trend for CTI in England

CTI
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CTI within the England region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -5 6 £488 +2.63%
South East +7 3 £375 -21.87% 1
West Midlands - 3 £400 -
East Midlands - 3 £95 -
Yorkshire - 1 £450 -
East of England - 1 - -
CTI
UK

For the 6 months to 23 June 2017, IT contractor jobs citing CTI also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for CTI.

1 26 (68.42%) IVR
2 13 (34.21%) Cisco
3 12 (31.58%) Avaya
4 11 (28.95%) Verint
5 10 (26.32%) Genesys
5 10 (26.32%) VoIP
6 9 (23.68%) WFM
7 8 (21.05%) Telecoms
7 8 (21.05%) CRM
8 7 (18.42%) Microsoft Office
8 7 (18.42%) Cisco CUCM
9 6 (15.79%) Web Services
9 6 (15.79%) ITIL
9 6 (15.79%) Microsoft
9 6 (15.79%) Active Directory
9 6 (15.79%) Finance
9 6 (15.79%) Handset
10 5 (13.16%) Cisco IPCC
10 5 (13.16%) Cisco ICM
10 5 (13.16%) Cisco IPT
10 5 (13.16%) IP Telephony
10 5 (13.16%) WAN
10 5 (13.16%) LAN
10 5 (13.16%) Siebel
10 5 (13.16%) Change Management
10 5 (13.16%) Project Management
10 5 (13.16%) Cisco ICM Scripting
10 5 (13.16%) DevOps
10 5 (13.16%) Unified Communications
10 5 (13.16%) NICE Systems

CTI
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.89%) Skype for Business
2 2 (5.26%) CMS
3 1 (2.63%) Oracle Workflow
Applications
1 7 (18.42%) Microsoft Office
2 2 (5.26%) Microsoft Excel
Business Applications
1 4 (10.53%) Siebel CRM
Cloud Services
1 1 (2.63%) Twilio
Communications & Networking
1 10 (26.32%) VoIP
2 5 (13.16%) Cisco ICM
2 5 (13.16%) Cisco IPT
2 5 (13.16%) IP Telephony
2 5 (13.16%) LAN
2 5 (13.16%) Unified Communications
2 5 (13.16%) WAN
3 4 (10.53%) H.323
3 4 (10.53%) PBX
4 3 (7.89%) LDAP
4 3 (7.89%) Skype
5 1 (2.63%) Cisco ASA
5 1 (2.63%) Firewall
5 1 (2.63%) HTTP
5 1 (2.63%) MGCP
5 1 (2.63%) Network Security
5 1 (2.63%) PSTN
5 1 (2.63%) SMS
Database & Business Intelligence
1 1 (2.63%) Apache Cassandra
1 1 (2.63%) Siebel EIM
1 1 (2.63%) SQL Server
Development Applications
1 3 (7.89%) Git (software)
1 3 (7.89%) Jenkins
2 2 (5.26%) JIRA
General
1 8 (21.05%) Telecoms
2 6 (15.79%) Finance
3 4 (10.53%) Banking
4 3 (7.89%) Back Office
5 2 (5.26%) Multimedia
5 2 (5.26%) Retail
6 1 (2.63%) Corporate Banking
6 1 (2.63%) Games
6 1 (2.63%) Legal
6 1 (2.63%) Pharmaceutical
Job Titles
1 9 (23.68%) Consultant
2 5 (13.16%) Administrator
2 5 (13.16%) Genesys Consultant
2 5 (13.16%) Support Engineer
2 5 (13.16%) Telephony Manager
3 4 (10.53%) Cisco Specialist
3 4 (10.53%) IP Specialist
3 4 (10.53%) Project Manager
3 4 (10.53%) Siebel Administrator
3 4 (10.53%) Telephony Project Manager
3 4 (10.53%) Unified Communications Engineer
4 3 (7.89%) Cisco IPT Specialist
4 3 (7.89%) Telephony Specialist
5 2 (5.26%) Avaya Consultant
5 2 (5.26%) Communications Support Engineer
5 2 (5.26%) Designer
5 2 (5.26%) Developer
5 2 (5.26%) Senior Project Manager
5 2 (5.26%) Telephony Developer
5 2 (5.26%) Voice Engineer
Libraries, Frameworks & Software Standards
1 6 (15.79%) Web Services
2 3 (7.89%) HTML
2 3 (7.89%) XMPP
3 2 (5.26%) CSS
3 2 (5.26%) CSS3
3 2 (5.26%) HTML5
3 2 (5.26%) TAPI
4 1 (2.63%) AngularJS
4 1 (2.63%) JPA
4 1 (2.63%) Node.js
4 1 (2.63%) Polymer
4 1 (2.63%) React
4 1 (2.63%) REST
4 1 (2.63%) SOAP
4 1 (2.63%) Spring
4 1 (2.63%) Twitter Bootstrap
Miscellaneous
1 26 (68.42%) IVR
2 6 (15.79%) Handset
3 4 (10.53%) Video Conferencing
4 3 (7.89%) Analytical Skills
5 2 (5.26%) Virtual Team
6 1 (2.63%) Blog
6 1 (2.63%) Mobile App
Operating Systems
1 4 (10.53%) Unix
2 2 (5.26%) Windows
3 1 (2.63%) Android
3 1 (2.63%) Apple iOS
3 1 (2.63%) Windows Server
Processes & Methodologies
1 9 (23.68%) WFM
2 8 (21.05%) CRM
3 6 (15.79%) ITIL
4 5 (13.16%) Change Management
4 5 (13.16%) Cisco ICM Scripting
4 5 (13.16%) Customer Requirements
4 5 (13.16%) DevOps
4 5 (13.16%) Project Management
5 4 (10.53%) Agile Software Development
5 4 (10.53%) BCP
5 4 (10.53%) ITSM
6 3 (7.89%) Continuous Improvement
6 3 (7.89%) Dependency Management
6 3 (7.89%) PRINCE2
6 3 (7.89%) Speech Recognition
7 2 (5.26%) Analytics
7 2 (5.26%) Business Transformation
7 2 (5.26%) Disaster Recovery
7 2 (5.26%) DNA
7 2 (5.26%) High Availability
Programming Languages
1 3 (7.89%) JavaScript
2 1 (2.63%) ES6
2 1 (2.63%) Java
2 1 (2.63%) SQL
Qualifications
1 3 (7.89%) Cisco Certification
2 2 (5.26%) CCIE
2 2 (5.26%) CCNP
2 2 (5.26%) CTC Cleared
2 2 (5.26%) Degree
2 2 (5.26%) PMI Certification
2 2 (5.26%) PMP
2 2 (5.26%) Security Cleared
3 1 (2.63%) CCNA
3 1 (2.63%) CCNP Voice
3 1 (2.63%) SC Cleared
Quality Assurance & Compliance
1 4 (10.53%) PCI DSS
1 4 (10.53%) SLA
2 1 (2.63%) PMBOK
System Software
1 6 (15.79%) Active Directory
2 1 (2.63%) VMware Infrastructure
2 1 (2.63%) XenApp
Systems Management
1 7 (18.42%) Cisco CUCM
2 5 (13.16%) Cisco IPCC
3 3 (7.89%) Cisco UCCE
3 3 (7.89%) Packer
3 3 (7.89%) Puppet
4 2 (5.26%) Cisco UCCX
5 1 (2.63%) Business Desktop Deployment
Vendors
1 13 (34.21%) Cisco
2 12 (31.58%) Avaya
3 11 (28.95%) Verint
4 10 (26.32%) Genesys
5 6 (15.79%) Microsoft
6 5 (13.16%) NICE Systems
6 5 (13.16%) Siebel
7 4 (10.53%) Red Hat
8 3 (7.89%) Informatica
9 2 (5.26%) Bomgar
9 2 (5.26%) Nortel
9 2 (5.26%) Siemens
10 1 (2.63%) BT
10 1 (2.63%) Infor
10 1 (2.63%) Oracle
10 1 (2.63%) Remedy
10 1 (2.63%) Salesforce.com
10 1 (2.63%) Speakerbus
10 1 (2.63%) Twitter
10 1 (2.63%) VMware