Period
to 16 January 2019

The median contractor rate for a Service Desk Analyst was £135 per day in advertised job vacancies in Hampshire during the 6 months to 16 January 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
South East > Hampshire
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 150 120 107
Rank change year-on-year -30 -13 +37
Contract jobs requiring a Service Desk Analyst 28 42 59
As % of all contract IT jobs advertised in Hampshire 0.75% 1.20% 1.64%
As % of the Job Titles category 0.79% 1.27% 1.77%
Number of daily rates quoted 7 14 24
Hampshire median daily rate £135 £166 £188
Median daily rate % change year-on-year -18.67% -11.47% +61.29%
10th Percentile £107 £127 £87
90th Percentile £167 £188 £219
South East median daily rate £158 £130 £163
% change year-on-year +21.15% -20.00% +20.37%
Number of hourly rates quoted 19 10 24
Hampshire median hourly rate £11.75 £13.00 £12.75
Median hourly rate % change year-on-year -9.62% +1.96% -5.56%
10th Percentile £9.64 £11.23 £10.83
90th Percentile £16.10 £16.25 £15.50
South East median hourly rate £13.50 £14.00 £14.00
% change year-on-year -3.57% - -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Hampshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Hampshire
Contract vacancies in Hampshire with a recognized job title 3,535 3,311 3,328
% of contract IT jobs with a recognized job title 94.22% 94.30% 92.32%
Number of daily rates quoted 2,221 1,980 2,065
Hampshire median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +5.26%
10th Percentile £281 £213 £235
90th Percentile £575 £538 £550
South East median daily rate £433 £425 £400
% change year-on-year +1.97% +6.25% +2.56%
Number of hourly rates quoted 202 156 227
Hampshire median hourly rate £25.00 £20.00 £20.00
Median hourly rate % change year-on-year +25.00% - -19.52%
10th Percentile £11.00 £10.40 £11.00
90th Percentile £54.13 £47.50 £49.03
South East median hourly rate £20.50 £18.00 £17.50
% change year-on-year +13.89% +2.86% -7.89%

Service Desk Analyst
Job Vacancy Trend in Hampshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Hampshire.

Job vacancy trend for Service Desk Analyst in Hampshire

Service Desk Analyst
Contractor Daily Rate Trend in Hampshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in Hampshire.

Contractor daily rate trend for Service Desk Analyst in Hampshire

Service Desk Analyst
Contractor Hourly Rate Trend in Hampshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in Hampshire.

Contractor hourly rate trend for Service Desk Analyst in Hampshire

Service Desk Analyst
Contract Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the Hampshire region over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Fareham 0 10 £135 +8.00%
Portsmouth -19 6 - - 2
Southampton -12 5 £165 -8.33% 1
Havant -16 5 - -
Winchester -6 1 - -
Basingstoke -6 1 £115 -28.13% 1
Service Desk Analyst
South East

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Hampshire

For the 6 months to 16 January 2019, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Hampshire region featuring Service Desk Analyst in the job title.

1 16 (57.14%) Microsoft
2 15 (53.57%) Windows
3 13 (46.43%) Active Directory
4 10 (35.71%) Windows 7
5 9 (32.14%) Microsoft Office
6 6 (21.43%) ITIL
6 6 (21.43%) Windows 10
7 5 (17.86%) SLA
8 4 (14.29%) Service Management
9 3 (10.71%) Windows Server
9 3 (10.71%) Citrix
10 2 (7.14%) Mac OS X
10 2 (7.14%) Apple
10 2 (7.14%) Tivoli
10 2 (7.14%) Remedy
10 2 (7.14%) SQL
10 2 (7.14%) Retail
10 2 (7.14%) Asset Management
10 2 (7.14%) Security Cleared
10 2 (7.14%) ITIL V3
10 2 (7.14%) Process Improvement
10 2 (7.14%) Office 365
10 2 (7.14%) Windows Server 2012
10 2 (7.14%) Service Desk Management
10 2 (7.14%) Analytical Skills
10 2 (7.14%) Problem-Solving
11 1 (3.57%) Server Virtualisation
11 1 (3.57%) Customer Requirements
11 1 (3.57%) Active Listening
11 1 (3.57%) Self-Motivation

Service Desk Analyst Skill Set
Co-occurring IT Skills in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.57%) Skype for Business
Applications
1 9 (32.14%) Microsoft Office
2 1 (3.57%) InfoPath
Cloud Services
1 2 (7.14%) Office 365
2 1 (3.57%) Microsoft Azure
Communications & Networking
1 1 (3.57%) Firewall
1 1 (3.57%) LAN
1 1 (3.57%) Skype
1 1 (3.57%) WAN
Database & Business Intelligence
1 1 (3.57%) Oracle Reports
1 1 (3.57%) SQL Server
General
1 2 (7.14%) Retail
2 1 (3.57%) French Language
2 1 (3.57%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (3.57%) COM
Miscellaneous
1 2 (7.14%) Analytical Skills
2 1 (3.57%) CMDB
2 1 (3.57%) Self-Motivation
Operating Systems
1 15 (53.57%) Windows
2 10 (35.71%) Windows 7
3 6 (21.43%) Windows 10
4 3 (10.71%) Windows Server
5 2 (7.14%) Mac OS X
5 2 (7.14%) Windows Server 2012
6 1 (3.57%) AIX
6 1 (3.57%) Linux
6 1 (3.57%) Windows Server 2008
Processes & Methodologies
1 6 (21.43%) ITIL
2 4 (14.29%) Service Management
3 2 (7.14%) Asset Management
3 2 (7.14%) ITIL V3
3 2 (7.14%) Problem-Solving
3 2 (7.14%) Process Improvement
3 2 (7.14%) Service Desk Management
4 1 (3.57%) Active Listening
4 1 (3.57%) Customer Requirements
4 1 (3.57%) Incident Management
4 1 (3.57%) ITSM
4 1 (3.57%) Mentoring
4 1 (3.57%) Server Virtualisation
4 1 (3.57%) Stakeholder Management
4 1 (3.57%) Time Management
Programming Languages
1 2 (7.14%) SQL
2 1 (3.57%) Java
Qualifications
1 2 (7.14%) Security Cleared
2 1 (3.57%) DBS Check
2 1 (3.57%) MCSA
2 1 (3.57%) MCSE
2 1 (3.57%) Microsoft Certification
Quality Assurance & Compliance
1 5 (17.86%) SLA
System Software
1 13 (46.43%) Active Directory
2 1 (3.57%) Hyper-V
2 1 (3.57%) VMware Infrastructure
Systems Management
1 2 (7.14%) Tivoli
Vendors
1 16 (57.14%) Microsoft
2 3 (10.71%) Citrix
3 2 (7.14%) Apple
3 2 (7.14%) Remedy
4 1 (3.57%) Cisco
4 1 (3.57%) HP
4 1 (3.57%) Oracle
4 1 (3.57%) SAP
4 1 (3.57%) ServiceNow
4 1 (3.57%) VMware