Period
to 16 July 2019

The median contractor rate for a Service Desk Analyst was £145 per day in advertised job vacancies in Hampshire during the 6 months to 16 July 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
South East > Hampshire
6 months to
16 Jul 2019
Same period 2018 Same period 2017
Rank 126 146 116
Rank change year-on-year +20 -30 +25
Contract jobs requiring a Service Desk Analyst 44 24 49
As % of all contract IT jobs advertised in Hampshire 1.20% 0.63% 1.33%
As % of the Job Titles category 1.27% 0.67% 1.40%
Number of daily rates quoted 6 4 11
Hampshire median daily rate £145 £128 £135
Median daily rate % change year-on-year +13.50% -5.37% -22.86%
10th Percentile £110 £103 £103
90th Percentile £218 £150 £200
South East median daily rate £145 £125 £130
% change year-on-year +16.00% -3.85% -13.33%
Number of hourly rates quoted 28 8 20
Hampshire median hourly rate £13.00 £13.25 £12.75
Median hourly rate % change year-on-year -1.89% +3.92% -4.96%
10th Percentile £9.64 £11.25 £10.98
90th Percentile £17.21 £17.30 £15.10
South East median hourly rate £13.94 £13.50 £14.00
% change year-on-year +3.26% -3.57% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Hampshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Hampshire
Contract vacancies in Hampshire with a recognized job title 3,472 3,585 3,498
% of contract IT jobs with a recognized job title 94.60% 94.42% 94.95%
Number of daily rates quoted 2,129 2,078 2,081
Hampshire median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25% +3.90%
10th Percentile £280 £275 £250
90th Percentile £575 £575 £538
South East median daily rate £440 £425 £408
% change year-on-year +3.53% +4.29% +1.88%
Number of hourly rates quoted 235 187 252
Hampshire median hourly rate £32.00 £22.50 £25.00
Median hourly rate % change year-on-year +42.22% -10.00% -
10th Percentile £11.58 £11.00 £11.08
90th Percentile £55.00 £49.03 £47.50
South East median hourly rate £22.50 £19.00 £17.50
% change year-on-year +18.42% +8.57% -12.50%

Service Desk Analyst
Job Vacancy Trend in Hampshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Hampshire.

Job vacancy trend for Service Desk Analyst in Hampshire

Service Desk Analyst
Contractor Daily Rate Trend in Hampshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in Hampshire.

Contractor daily rate trend for Service Desk Analyst in Hampshire

Service Desk Analyst
Contractor Daily Rate Histogram in Hampshire

The daily rate distribution of IT jobs citing Service Desk Analyst in Hampshire over the 6 months to 16 July 2019.

Contractor daily rate histogram for Service Desk Analyst in Hampshire

Service Desk Analyst
Contractor Hourly Rate Trend in Hampshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in Hampshire.

Contractor hourly rate trend for Service Desk Analyst in Hampshire

Service Desk Analyst
Contract Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the Hampshire region over the 6 months to 16 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Portsmouth +3 12 - - 3
Fareham +6 8 £145 +7.41% 1
Winchester +14 6 £120 -
Havant 0 6 - -
Southampton +4 4 - -
Farnborough - 2 - -
Aldershot - 1 £100 -
Andover - 1 - -
Eastleigh - 1 - -
Service Desk Analyst
South East

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Hampshire

For the 6 months to 16 July 2019, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Hampshire region featuring Service Desk Analyst in the job title.

1 29 (65.91%) Windows
2 22 (50.00%) Microsoft
3 21 (47.73%) Microsoft Office
4 19 (43.18%) Active Directory
5 14 (31.82%) Windows 7
6 11 (25.00%) Windows 10
7 9 (20.45%) Citrix
8 7 (15.91%) Analytical Skills
9 6 (13.64%) Service Management
9 6 (13.64%) ITIL
10 5 (11.36%) Self-Motivation
10 5 (11.36%) Problem-Solving
10 5 (11.36%) NHS
10 5 (11.36%) Windows Server 2008
10 5 (11.36%) Security Cleared
10 5 (11.36%) Incident Management
10 5 (11.36%) Skype
10 5 (11.36%) ServiceNow
10 5 (11.36%) Windows Server 2012
10 5 (11.36%) Skype for Business
11 4 (9.09%) SC Cleared
11 4 (9.09%) Office 365
11 4 (9.09%) VMware
11 4 (9.09%) HP
12 3 (6.82%) ITIL Certification
12 3 (6.82%) Change Management
12 3 (6.82%) Problem Management
13 2 (4.55%) JIRA
13 2 (4.55%) SCCM
13 2 (4.55%) ITIL V3

Service Desk Analyst Skill Set
Co-occurring IT Skills in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (11.36%) Skype for Business
2 2 (4.55%) Confluence
2 2 (4.55%) MS Exchange
3 1 (2.27%) Exchange Server 2010
3 1 (2.27%) Exchange Server 2013
3 1 (2.27%) SharePoint
Applications
1 21 (47.73%) Microsoft Office
Business Applications
1 1 (2.27%) Remedy ITSM
Cloud Services
1 4 (9.09%) Office 365
Communications & Networking
1 5 (11.36%) Skype
2 1 (2.27%) Firewall
2 1 (2.27%) LAN
2 1 (2.27%) WAN
Database & Business Intelligence
1 1 (2.27%) Oracle Database
Development Applications
1 2 (4.55%) JIRA
General
1 1 (2.27%) Aerospace
1 1 (2.27%) Local Government
Libraries, Frameworks & Software Standards
1 1 (2.27%) LDAP
Miscellaneous
1 7 (15.91%) Analytical Skills
2 5 (11.36%) NHS
2 5 (11.36%) Self-Motivation
3 1 (2.27%) Driving Licence
Operating Systems
1 29 (65.91%) Windows
2 14 (31.82%) Windows 7
3 11 (25.00%) Windows 10
4 5 (11.36%) Windows Server 2008
4 5 (11.36%) Windows Server 2012
5 2 (4.55%) Windows Server
6 1 (2.27%) AIX
6 1 (2.27%) Apple iOS
6 1 (2.27%) Mac OS X
Processes & Methodologies
1 6 (13.64%) ITIL
1 6 (13.64%) Service Management
2 5 (11.36%) Incident Management
2 5 (11.36%) Problem-Solving
3 3 (6.82%) Change Management
3 3 (6.82%) Problem Management
4 2 (4.55%) Asset Management
4 2 (4.55%) ITIL V3
5 1 (2.27%) Active Listening
5 1 (2.27%) Change Control
5 1 (2.27%) Customer Engagement
5 1 (2.27%) Customer Requirements
5 1 (2.27%) HOOD
5 1 (2.27%) ITSM
5 1 (2.27%) Process Improvement
5 1 (2.27%) Service Desk Management
Qualifications
1 5 (11.36%) Security Cleared
2 4 (9.09%) SC Cleared
3 3 (6.82%) ITIL Certification
4 1 (2.27%) BPSS Clearance
Quality Assurance & Compliance
1 1 (2.27%) SLA
System Software
1 19 (43.18%) Active Directory
2 1 (2.27%) VMware Infrastructure
Systems Management
1 2 (4.55%) SCCM
1 2 (4.55%) Tivoli
Vendors
1 22 (50.00%) Microsoft
2 9 (20.45%) Citrix
3 5 (11.36%) ServiceNow
4 4 (9.09%) HP
4 4 (9.09%) VMware
5 2 (4.55%) Remedy
6 1 (2.27%) Apple
6 1 (2.27%) Avaya
6 1 (2.27%) Oracle