Period
to 20 February 2018

The median contractor rate for a Service Desk Analyst was £166 per day in advertised job vacancies in Hampshire during the 6 months to 20 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
South East > Hampshire
6 months to
20 Feb 2018
Same period 2017 Same period 2016
Rank 122 104 149
Rank change year-on-year -18 +45 -7
Contract jobs requiring a Service Desk Analyst 38 60 36
As % of all contract IT jobs advertised in Hampshire 1.05% 1.64% 0.85%
As % of the Job Titles category 1.12% 1.78% 0.89%
Number of daily rates quoted 12 22 11
Hampshire median daily rate £166 £195 £200
Median daily rate % change year-on-year -14.87% -2.50% +33.33%
10th Percentile £131 £92 £100
90th Percentile £188 £219 £244
South East median daily rate £130 £168 £145
% change year-on-year -22.39% +15.52% +5.45%
Number of hourly rates quoted 10 27 20
Hampshire median hourly rate £13.00 £13.00 £13.50
Median hourly rate % change year-on-year - -3.70% +12.50%
10th Percentile £11.23 £11.00 £10.75
90th Percentile £16.25 £16.20 £15.00
South East median hourly rate £14.00 £14.00 £13.75
% change year-on-year - +1.82% +5.77%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Hampshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Hampshire
Contract vacancies in Hampshire with a recognized job title 3,404 3,374 4,049
% of contract IT jobs with a recognized job title 94.01% 92.36% 95.34%
Number of daily rates quoted 1,987 2,083 2,512
Hampshire median daily rate £400 £400 £380
Median daily rate % change year-on-year - +5.26% +5.26%
10th Percentile £213 £238 £250
90th Percentile £538 £550 £525
South East median daily rate £425 £400 £390
% change year-on-year +6.25% +2.56% +4.00%
Number of hourly rates quoted 160 241 232
Hampshire median hourly rate £19.17 £25.00 £23.00
Median hourly rate % change year-on-year -23.32% +8.70% +31.43%
10th Percentile £10.40 £11.06 £10.78
90th Percentile £48.75 £49.46 £50.00
South East median hourly rate £18.00 £17.50 £19.50
% change year-on-year +2.86% -10.24% +20.65%

Service Desk Analyst
Job Vacancy Trend in Hampshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Hampshire.

Job vacancy trend for Service Desk Analyst in Hampshire

Service Desk Analyst
Contractor Daily Rate Trend in Hampshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in Hampshire.

Contractor daily rate trend for Service Desk Analyst in Hampshire

Service Desk Analyst
Contractor Hourly Rate Trend in Hampshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in Hampshire.

Contractor hourly rate trend for Service Desk Analyst in Hampshire

Service Desk Analyst
Contract Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the Hampshire region over the 6 months to 20 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Havant +3 15 £98 -
Basingstoke -26 7 £160 -24.71% 1
Winchester - 6 £175 - 1
Farnborough +2 3 £172 - 5
Fareham -4 2 - - 2
Portsmouth -7 2 - -
Southampton -7 1 - - 3
Service Desk Analyst
South East

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Hampshire

For the 6 months to 20 February 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Hampshire region featuring Service Desk Analyst in the job title.

1 26 (68.42%) Windows
2 25 (65.79%) Active Directory
3 21 (55.26%) Microsoft
3 21 (55.26%) Windows 10
4 18 (47.37%) Microsoft Office
5 16 (42.11%) Citrix
5 16 (42.11%) Windows 7
6 13 (34.21%) Service Management
7 11 (28.95%) Office 365
8 10 (26.32%) Skype for Business
8 10 (26.32%) ServiceNow
8 10 (26.32%) ITIL
8 10 (26.32%) Windows XP
8 10 (26.32%) Skype
9 9 (23.68%) Analytical Skills
10 6 (15.79%) Management Information System
11 4 (10.53%) Finance
11 4 (10.53%) SC Cleared
11 4 (10.53%) Security Cleared
11 4 (10.53%) Apple iOS
12 3 (7.89%) ITIL Foundation Certificate
12 3 (7.89%) Software License Management
12 3 (7.89%) Software Licensing
12 3 (7.89%) Validation
12 3 (7.89%) Microsoft App-V
12 3 (7.89%) A+ Certification
12 3 (7.89%) Remedy
12 3 (7.89%) SLA
12 3 (7.89%) IBM Notes
12 3 (7.89%) SAN

Service Desk Analyst Skill Set
Co-occurring IT Skills in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (26.32%) Skype for Business
2 3 (7.89%) IBM Notes
3 1 (2.63%) MS Exchange
Applications
1 18 (47.37%) Microsoft Office
2 2 (5.26%) Microsoft Excel
3 1 (2.63%) InfoPath
Cloud Services
1 11 (28.95%) Office 365
Communications & Networking
1 10 (26.32%) Skype
2 3 (7.89%) Internet
2 3 (7.89%) Intranet
2 3 (7.89%) SAN
3 1 (2.63%) Remote Desktop
General
1 4 (10.53%) Finance
2 1 (2.63%) Legal
2 1 (2.63%) Telecoms
Miscellaneous
1 9 (23.68%) Analytical Skills
2 6 (15.79%) Management Information System
Operating Systems
1 26 (68.42%) Windows
2 21 (55.26%) Windows 10
3 16 (42.11%) Windows 7
4 10 (26.32%) Windows XP
5 4 (10.53%) Apple iOS
6 1 (2.63%) Android
6 1 (2.63%) Windows 8
6 1 (2.63%) Windows Server
Processes & Methodologies
1 13 (34.21%) Service Management
2 10 (26.32%) ITIL
3 3 (7.89%) Software License Management
3 3 (7.89%) Software Licensing
3 3 (7.89%) Validation
4 2 (5.26%) Customer Requirements
4 2 (5.26%) Document Management
4 2 (5.26%) Time Management
5 1 (2.63%) Active Listening
5 1 (2.63%) Customer-Centricity
5 1 (2.63%) Incident Management
5 1 (2.63%) ITIL V3
5 1 (2.63%) ITSM
5 1 (2.63%) Problem Management
5 1 (2.63%) Software Deployment
5 1 (2.63%) Statistics
Qualifications
1 4 (10.53%) SC Cleared
1 4 (10.53%) Security Cleared
2 3 (7.89%) A+ Certification
2 3 (7.89%) ITIL Foundation Certificate
3 1 (2.63%) ITIL Certification
3 1 (2.63%) MCP
3 1 (2.63%) Microsoft Certification
Quality Assurance & Compliance
1 3 (7.89%) SLA
System Software
1 25 (65.79%) Active Directory
2 3 (7.89%) Microsoft App-V
3 1 (2.63%) XenDesktop
Systems Management
1 1 (2.63%) Systems Management Server (SMS)
Vendors
1 21 (55.26%) Microsoft
2 16 (42.11%) Citrix
3 10 (26.32%) ServiceNow
4 3 (7.89%) Lotus
4 3 (7.89%) Remedy
5 2 (5.26%) HP
6 1 (2.63%) iManage