Period
to 17 December 2017

The following table provides summary statistics for contract job vacancies advertised in Kent with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 17 December 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
South East > Kent
6 months to
17 Dec 2017
Same period 2016 Same period 2015
Rank 58 48 53
Rank change year-on-year -10 +5 -2
Contract jobs citing Service Management 8 8 6
As % of all contract IT jobs advertised in Kent 1.48% 1.66% 1.10%
As % of the Processes & Methodologies category 1.86% 2.02% 1.36%
Number of daily rates quoted 8 6 5
Kent median daily rate £325 £348 £375
Median daily rate % change year-on-year -6.47% -7.33% +30.43%
10th Percentile £138 £278 £140
90th Percentile £589 £380 £500
South East median daily rate £413 £435 £400
% change year-on-year -5.17% +8.75% +14.29%
Number of hourly rates quoted 0 0 0
Kent median hourly rate - - -
South East median hourly rate £15.00 £14.25 £14.00
% change year-on-year +5.26% +1.79% -6.67%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Kent with a requirement for process or methodology skills.

All Process and Methodology Skills
Kent
Contract vacancies with a requirement for process or methodology skills 429 397 442
As % of all contract IT jobs advertised in Kent 79.59% 82.37% 81.25%
Number of daily rates quoted 317 276 290
Kent median daily rate £350 £353 £338
Median daily rate % change year-on-year -0.71% +4.44% -3.57%
10th Percentile £220 £195 £200
90th Percentile £625 £553 £488
South East median daily rate £425 £410 £400
% change year-on-year +3.66% +2.50% +6.67%
Number of hourly rates quoted 7 5 23
Kent median hourly rate £25.69 £14.00 £19.50
Median hourly rate % change year-on-year +83.50% -28.21% -5.66%
10th Percentile £25.30 £9.61 £12.25
90th Percentile £46.00 £21.95 £39.95
South East median hourly rate £24.02 £25.00 £27.25
% change year-on-year -3.92% -8.26% +55.71%

Service Management
Job Vacancy Trend in Kent

Job postings citing Service Management as a percentage of all IT jobs advertised in Kent.

Job vacancy trend for Service Management in Kent

Service Management
Contractor Daily Rate Trend in Kent

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Kent.

Contractor daily rate trend for Service Management in Kent

Service Management
Contractor Daily Rate Histogram in Kent

The daily rate distribution of IT jobs citing Service Management in Kent over the 6 months to 17 December 2017.

Contractor daily rate histogram for Service Management in Kent

Service Management
Contractor Hourly Rate Trend in Kent

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Kent.

Contractor hourly rate trend for Service Management in Kent

Service Management
Contract Job Locations in Kent

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Kent region over the 6 months to 17 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Folkestone - 3 £138 -
Dartford - 1 £500 -
Service Management
South East

For the 6 months to 17 December 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Kent region with a requirement for Service Management.

1 5 (62.50%) Asset Management
2 4 (50.00%) ITIL
2 4 (50.00%) Microsoft
3 3 (37.50%) HP
3 3 (37.50%) Windows
3 3 (37.50%) IBM Notes
3 3 (37.50%) Microsoft Office
3 3 (37.50%) VPN
3 3 (37.50%) Lotus
3 3 (37.50%) ITSM
3 3 (37.50%) iPhone
3 3 (37.50%) Windows 7
3 3 (37.50%) iPad
3 3 (37.50%) Apple iOS
4 2 (25.00%) User Experience
4 2 (25.00%) ServiceNow
4 2 (25.00%) BMC
4 2 (25.00%) Remedy ITSM
4 2 (25.00%) Investment Management
4 2 (25.00%) Business Analysis
4 2 (25.00%) Finance
4 2 (25.00%) Stakeholder Management
4 2 (25.00%) Remedy
5 1 (12.50%) Service Delivery
5 1 (12.50%) Change Management
5 1 (12.50%) Disaster Recovery
5 1 (12.50%) Clustering
5 1 (12.50%) Agile Software Development
5 1 (12.50%) SQL
5 1 (12.50%) SQL Server

Service Management
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (37.50%) IBM Notes
Applications
1 3 (37.50%) Microsoft Office
Business Applications
1 2 (25.00%) Remedy ITSM
Cloud Services
1 1 (12.50%) IaaS
1 1 (12.50%) Microsoft Azure
1 1 (12.50%) PaaS
Communications & Networking
1 3 (37.50%) VPN
Database & Business Intelligence
1 1 (12.50%) SQL Server
1 1 (12.50%) SQL Server 2008
General
1 2 (25.00%) Finance
Job Titles
1 3 (37.50%) Analyst
1 3 (37.50%) Business Analyst
1 3 (37.50%) Desktop Support
2 2 (25.00%) Deskside Support
2 2 (25.00%) Process Analysis Business Analyst
2 2 (25.00%) Process Analyst
2 2 (25.00%) Service Analyst
2 2 (25.00%) Service Management Analyst
2 2 (25.00%) Support Engineer
3 1 (12.50%) 3rd Line Engineer
3 1 (12.50%) 3rd Line Support
3 1 (12.50%) 3rd Line Support Engineer
3 1 (12.50%) Deskside Engineer
3 1 (12.50%) Deskside Support Engineer
3 1 (12.50%) Desktop Support Engineer
3 1 (12.50%) Head of Delivery
3 1 (12.50%) Head of Service Delivery
3 1 (12.50%) Head of Service Management
3 1 (12.50%) Infrastructure Analyst
3 1 (12.50%) Infrastructure Business Analyst
Miscellaneous
1 3 (37.50%) iPad
1 3 (37.50%) iPhone
2 2 (25.00%) User Experience
3 1 (12.50%) Clustering
3 1 (12.50%) Virtual Team
Operating Systems
1 3 (37.50%) Apple iOS
1 3 (37.50%) Windows
1 3 (37.50%) Windows 7
Processes & Methodologies
1 5 (62.50%) Asset Management
2 4 (50.00%) ITIL
3 3 (37.50%) ITSM
4 2 (25.00%) Business Analysis
4 2 (25.00%) Investment Management
4 2 (25.00%) Stakeholder Management
5 1 (12.50%) Agile Software Development
5 1 (12.50%) Change Management
5 1 (12.50%) Data Management
5 1 (12.50%) Disaster Recovery
5 1 (12.50%) ETL
5 1 (12.50%) High Availability
5 1 (12.50%) Incident Management
5 1 (12.50%) Line Management
5 1 (12.50%) Performance Tuning
5 1 (12.50%) Service Delivery
5 1 (12.50%) Waterfall
Programming Languages
1 1 (12.50%) SQL
Qualifications
1 1 (12.50%) ITIL Certification
1 1 (12.50%) Microsoft Certification
Vendors
1 4 (50.00%) Microsoft
2 3 (37.50%) HP
2 3 (37.50%) Lotus
3 2 (25.00%) BMC
3 2 (25.00%) Remedy
3 2 (25.00%) ServiceNow