1 to 25 of 60 Service Management Jobs in the South East

Service Architect (Bid and Programme) Location : Farnborough, with opportunity for working at home and the need for occasional travel to customer. Security Clearance Level required to obtain: DV We are seeking an experienced and proactive Service Architect to lead and own the service management input … activity, and to implement service transition within an agile delivery programme environment. This pivotal role ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. Working as part of the Solution Architects team you will ...

Service Manager Location: Leeds or London UK - Require 3 day travel to Office SC - Not Required Permanent Role Role Description This service manager will be looking after Gateway forms Role Purpose The Service Manager will support the operational stability, incident responsiveness and day-to-day service management of key Digital Delivery Hub products — Gateway Forms, CBRE and the Register API Service. This role will work within established FCA service management frameworks, ensuring smooth live service operation, timely incident handling, and strong coordination with out-of-hours support teams. This role provides ...

Exciting Opportunity! Join Odevo as a Service Delivery Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we scale our digital and operational capabilities across our UK Operating Companies (OpCos), we are strengthening how IT services are delivered, governed, and continuously improved. … looking for a highly capable, service-focused Service Delivery Manager to join our UK IT Operations team and play a key role in ensuring reliable, high-quality IT services across Odevo UK. Position: Service Delivery Manager Company: Odevo UK Location: Hybrid – London/UK-based offices Working ...

onboarding, daily work, and career development. What You'll Do Technical DevelopmentDesign and deliver ServiceNow workflow solutions across multiple domains, including: Customer Experience: Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User ExperienceLeverage ServiceNow's Experience Layer to create modern, intuitive user experiences: Configure and enhance the Next Experience UI for seamless, tailored interactions Use UI Builder and Service ...

Working Pattern: Full Time Are you a dynamic leader with a passion for quality assurance and delivery in the exciting world of IT Service Management? Our client is seeking a ServiceNow Catalogue QA & Delivery Lead to bring a 'testing mindset' to their team and drive successful outcomes … their Service Enablement journey. Position Overview: In this role, you will be the subject matter expert on testing practises, responsible for establishing effective testing strategies and processes to ensure the successful delivery of the Request catalogue build-out. You'll play a pivotal role in managing ...

Life on the team As a Service Management team, we are accountable for all services delivered to our customers, including managed services contracts and professional services engagements. Our core focus is on delivering our promises and delighting customers through service innovation and change, leading our teams … help customers achieve their objectives. We take responsibility for all commercial aspects of our service engagements, ensuring contractual ownership, fulfilment of commitments, and driving service evolution and expansion to meet the changing needs of our customers. By leading all service teams, we ensure services are delivered ...

career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems … services to support the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here ...

/IT function. The role As Head of Strategy & Architecture, you will develop and drive a clear strategic direction and technical roadmap across infrastructure, service management, and digital engineering services. You'll work closely with senior stakeholders and C-suite executives across EMEA and International Securities to deliver … multi-year technology roadmap. Ensure alignment with enterprise architecture, business goals, and regulatory requirements. Partner with tech leaders to shape roadmaps across Infrastructure, Service Management, Cloud, and Digital Workplace solutions. Influence senior leadership and guide technology decision-making at board and executive levels. Drive continuous improvement, innovation ...

successful candidate will have a proven track record in delivering reliable telephony services and ensuring minimal downtime for end-users. Key Responsibilities Incident & Service Management: Handle daily telephony queue, resolving incidents, service requests, and general queries. Stakeholder Engagement: Attend key meetings and represent the department throughout project … lifecycles. Collaboration: Work closely with clients and third-party vendors to maintain high service standards. Service Improvement: Identify and implement opportunities for process and risk mitigation improvements. Provisioning & Support: Manage the setup, maintenance, and cessation of telephony services. Mailbox & Resolver Group Management: Oversee shared mailbox and resolver ...

Service Desk Analyst - IT Service Desk analyst offering support for a wide array of systems and applications. This role is working within a small team offering IT support for our wider business, which consists of corporate and external customers. Primary support is delivered over the phone remotely. Location … assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance Must Haves: Experience of providing IT support Proficient in the use of Service Management and diagnostic tools Knowledge and experience in supporting business-standard IT systems and technology Ideally drive as location is remote Key Responsibilities ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across … role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse ...

Enterprise Applications & Infrastructure Based in London Permanent, Full-Time Salary: Competitive (depending on experience) This role requires hands-on experience with Entrata - the property management software. A leading global organisation is seeking a Vice President of IT Operations to oversee three critical technology functions: Entrata application services, end-user … support, and corporate IT infrastructure. This is a strategic leadership role requiring hands-on expertise in Entrata and strong IT project management skills to deliver operational excellence and drive innovation across enterprise systems. You'll lead high-performing teams, collaborate with senior stakeholders, and ensure seamless IT service ...

Service Capacity Manager (DV Clearance) • Location : Basingstoke - fully on site • Job Type : Contract - 6 months - likely extension • Rate : £600pd inside IR35 • Start date : ASAP • Mandatory : DV Clearance active We are seeking a DV Cleared IT Service Capacity Manager with a proactive and creative attitude to deliver outstanding results. … This role is ideal for someone who can take ownership of tasks, anticipate potential issues, and drive service improvements. If you have significant experience in IT support environments, particularly in Capacity Management and system management of secure IT solutions, we want you to join our Contact Centre ...

overseeing the end-to-end delivery of IT installation projects across multiple client sites while ensuring a seamless connection between our Support Centre and Service Delivery teams. Your role will be key in managing on-site teams, coordinating logistics, and ensuring installations are delivered efficiently, on time, and within … budget. Youll also play a crucial role in ensuring service excellence by managing escalations, improving support processes, and maintaining strong client relationships. Key Responsibilities Installation & Project Management: You will plan, coordinate, and deliver IT installation projects from start to finish, acting as the main client contact and ensuring ...

Title: ServiceNow CMDB Consultant Job Summary The ServiceNow CMDB Consultant is responsible for the design, implementation, configuration, and ongoing optimization of the ServiceNow Configuration Management Database (CMDB). This role ensures accurate, reliable, and actionable configuration data to support IT Service Management (ITSM), IT Operations Management (ITOM), Asset Management, and broader enterprise service workflows. The consultant works closely with stakeholders across IT, security, and operations to define data models, governance, and processes that align with business objectives and industry best practices. Key Responsibilities CMDB Design & Implementation Design and implement CMDB data models aligned ...

Life on the team 2nd Line Engineer - Mobile Device Management Location: Hatfield Full time on Computacenter site Hours:37.5 per week Role Type:Permanent Additional comments: Ideally be Security Cleared, if not the ability to undertake vetting The Endpoint Build and Configuration Service provides comprehensive … management for laptops, desktops, mobile devices, and servers across both cloud and on-premises environments. It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware ...

monitoring activities. Assisting with day-to-day infrastructure maintenance to ensure systems are operating efficiently and remain up-to date. Supporting backup and recovery management activities, including day to-day backup operations and restorations. Providing support for cloud service management, datacentre management, and email system management activities under supervision. Assisting with endpoint protection to ensure all end-user computing devices are covered by protection software. Supporting identity and access management activities in compliance with defined IAM policies. Assisting with software deployment and EUC patch management activities. Contributing to infrastructure documentation to ensure systems ...

Title Microsoft Build Specialist Location: Hatfield full time Hours: 37.5 per week Role Type: Permanent The Evergreen service is Computacenters solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft. We achieve this by maintaining supported Operating System and Office Build … provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines. Evergreen is a global service delivered from ...

Support Analyst, Service Desk, 1st line, COR7422 As part of continuing business growth, an IT Support Analyst/Service Desk Analyst is required to join one of the region's most successful accountancy firms. The successful Support Analyst/Service Desk Analyst will be the first line … successful probation period, you will be able to work from home up to 2 days a week. The Role The Support Analyst/Service Desk Analyst, will join the IT team of a growing top 40 accountancy firm with offices across central and southern England, as they seek ...

Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT support team. The successful candidate will act as the first point of contact for IT-related incidents and service requests, providing high-quality technical support while delivering an excellent … customer experience. This role is ideal for an individual with hands-on experience supporting Active Directory, Microsoft 365, and IT service management processes, who thrives in a fast-paced support environment. Key Responsibilities Serve as the first-line point of contact for users via phone, email, and ticketing ...

Senior IT Field Engineer Lead from the front and help shape a growing service function We are a fast-growing, forward-thinking Internet Service Provider transforming how commercial landlords deliver connectivity to their buildings. The business has quickly become a trusted partner to commercial clients across London, delivering … modern, reliable telecoms and data solutions. We're now looking for an experienced Senior IT Field Engineer to join our service delivery function. This role is ideal for someone who enjoys being hands-on while also mentoring others, improving processes and helping to shape how technical support is delivered. ...

Regional Service Delivery Manager - Multi-Site IT Leadership Woking/Addlestone/Basingstoke Corridor £47,142 + 18.9% employer pension + 34 days holiday + ongoing CPD + staff benefits platform + supportive culture + work-life balance Are you an experienced IT Manager or Service Delivery Lead … infrastructure and they are looking for an IT leader who wants to help drive that forward. In this role, you'll lead the IT service delivery across a cluster of schools, working closely with headteachers, on-site technicians and the central IT leadership team. You'll line-manage technical ...

testing, documentation, deployment, and operational support. You will be adept at managing applications in complex, business-critical environments and confident handling major incidents and service challenges. Key Skills 5+ year's experience in software development and at least 3 years in a leadership or management role . Strong … knowledge of application lifecycle management, agile and DevOps practices, cloud platforms (particularly Microsoft Azure), and service management frameworks such as ITIL is essential. Professional certifications such as PMP, Scrum Master, or relevant technical qualifications are highly desirable. Exceptional communication, stakeholder management, and project prioritisation skills ...

will be the first point of contact for IT issues, providing support both remotely and in person. Role and Responsibilities Deliver outstanding customer service via phone, email, and face-to-face interactions. Diagnose and resolve technical issues efficiently, escalating when necessary. Support Windows 10/11 environments and Microsoft … tasks, including user account administration. Support iOS and Android mobile devices. Perform basic hardware diagnostics and troubleshooting for laptops and related equipment. Utilize IT Service Management (ITSM) and Asset Management tools. Adhere to ITIL best practices and contribute to process improvements. Essential Skills & Experience Minimum 3+ years ...

Location: London | Hybrid: 4 days per week | Type: Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading investment management client in London to appoint a highly skilled Senior Infrastructure Engineer. This pivotal role requires a confident, service-oriented professional to deliver exceptional … technology operations across the business. You will provide high-level infrastructure and end-user support, with a strong emphasis on VIP and C-suite service delivery. The ideal candidate combines deep technical knowledge with outstanding communication and relationship management skills. Key Responsibilities VIP & Executive Support: Deliver white-glove ...