1 to 25 of 287 Service Management Jobs in the South East

Service Management Lead (DV Cleared) Location: Hampshire - Site Based Security Clearance: DV Clearance Essential Contract: Contract Opportunity About the Role We are seeking an experienced Service Management Lead to support the successful transition of new and changed IT services into live operational environments. The role will … bridge between project delivery teams, Service Management, Operations and Support functions , ensuring that all operational, technical and business readiness activities are completed, documented and approved before go-live. You will take ownership of operational acceptance, service transition, support models, knowledge transfer, training, documentation, risk management ...

Service Management Lead (DV Cleared) Location: Hampshire – Site BasedSecurity Clearance:DV Clearance EssentialContract: Contract OpportunityAbout the RoleWe are seeking an experienced Service Management Lead to support the successful transition of new and changed IT services into live operational environments.The role will act as the key bridge … between project delivery teams, Service Management, Operations and Support functions, ensuring that all operational, technical and business readiness activities are completed, documented and approved before go-live.You will take ownership of operational acceptance, service transition, support models, knowledge transfer, training, documentation, risk management and service ...

broader WTW group and the world's leading provider of analytics and actuarial modelling software to the insurance industry. The Senior Director of Service Delivery is a senior leadership role within ICT Technology, accountable for defining and delivering a best-in-class service capability across ICT's diverse … portfolio of software and technology-enabled services. The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective. This role operates ...

16143Company: Sopra SteriaLocation: Farnborough, GBRJob Type: PermanentJob Level: Level 4Category: Network and InfrastructureIndustry: Professional ServicesPosted Date: 2026-08-20Are you an experienced Service Management leader who has successfully led large, complex services and teams within demanding, secure environments Sopra Steria’s Aerospace, Defence and Security business … looking for a Senior Service Manager to take ownership of a large and growing service, providing leadership across a broad Service Management capability, and helping shape how the service develops over the coming years.The service is still evolving and going through significant transformation, giving ...

minimum of 5 years' unbroken UK residency Role Overview We are seeking an experienced Change Analyst/Change Manager to join an established IT Service Management environment in Hursley. The successful candidate will have strong experience working within IT Change Management or Service Management , with … changes are appropriately assessed, authorised and implemented. Coordinate multiple stakeholders across technical, operational and business teams. Assess the risk, impact and potential business/service disruption associated with proposed changes. Ensure appropriate governance, approvals and supporting evidence are in place before changes proceed. Manage change schedules and identify potential ...

hackajob is partnering directly with Rentokil Initial to hire for this role. Purpose of the role Service Delivery and Operational Governance: Provide operational oversight and governance of third-party service delivery across the GDP ecosystem. Incident and Escalation Management: Act as the internal escalation point for operational … incidents and service-related issues. Commercial and Supplier Management: Ensure suppliers consistently deliver against agreed SLAs, KPIs, and contractual service obligations. Governance and reporting: Support operational governance, reporting, and service management activities across GDP platforms and services. Continuous Improvement and Stakeholder Management: Drive continuous ...

Service Architect 6 Months £550 - £600/Day Inside IR35 Nationwide locations Clearance: SC We are seeking a Service Architect for our Government client and can be based at your preferred local office (they have offices nationwide). The role will be a mix of office based … remote working. The Service Architect will be an initial 6 month contract paying between £550 - £600/Day Inside IR35. This role is inside IR35 - Due to the service of the role it will now be based on an Umbrella solution. Clearance: SC Role Profile: As a Service ...

About The Role FDM is a global business and technology consultancy seeking a number of experienced Service Transition Managers to support a major transformation portfolio within a large central government department. This is initially a 6 month contract and will be a hybrid role based in Telford or Worthing. … will be accountable for ensuring that all programme, portfolio, supplier, and technology changes are safely transitioned into live service. You will provide leadership across service readiness, operational acceptance, release governance, risk management, and live service assurance, ensuring that all services are operationally ready and sustainable before ...

exciting opportunity for an experienced IT Service Manager to lead service management across a complex technology estate supporting a highly regulated scientific environment. You will be responsible for service performance, availability, supplier management, continual service improvement, stakeholder engagement, and ensuring high-quality IT services … based within the public sector in central London. Description Lead the delivery of high-quality IT services across multiple platforms, systems, and suppliers. Drive service excellence and user satisfaction through effective service management practices. Apply ITIL principles and embed continual service improvement across all services. Manage ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

DIFFERENCE YOU MAKE Santander UK is looking for an Incident Manager based out of Milton Keynes or Glasgow To oversee the end-to-end management of Major Incidents and Problems across complex infrastructure environments, ensuring rapid service restoration and minimal business disruption. The role coordinates with technical teams … technical & business stakeholders and incident response activities, driving consistent timely resolution, effective communication and root cause analysis. It also supports continuous service improvement by identifying trends, preventing recurring incidents and strengthening operational resilience across production services. We're shaping the way we work through innovation, cutting-edge technology, collaboration ...

exciting opportunity for an experienced IT Service Management professional to support the day-to-day operation and continual improvement of corporate IT services. Working closely with managed service providers and third-party suppliers, you will drive service performance, oversee incident and problem management activities, deliver … meaningful reporting and analysis, and help ensure exceptional service delivery across the organisation. Client Details Working for a major infrastructure organisation in central London Description Act as the operational interface between the organisation and managed service providers and third-party IT suppliers. Monitor, manage and coordinate ...

goals. The Information Systems department is responsible for delivering and supporting the IT services that the firm relies on every day. Within it, the Service Management team plays a critical role in ensuring those services are delivered to a consistently high standard. We do this by operating … continuously improving our Service Management System, maintaining our ISO 20000 certification, and contributing to the upkeep of our ISO 27001 certification. We’re happy to talk flexible working and consider reduced hours and job shares, we’ll support you to balance your work and life. The Governance Analyst ...

goals. The Information Systems department is responsible for delivering and supporting the IT services that the firm relies on every day. Within it, the Service Management team plays a critical role in ensuring those services are delivered to a consistently high standard. We do this by operating … continuously improving our Service Management System, maintaining our ISO 20000 certification, and contributing to the upkeep of our ISO 27001 certification. We’re happy to talk flexible working and consider reduced hours and job shares, we’ll support you to balance your work and life. The Governance Analyst ...

goals. The Information Systems department is responsible for delivering and supporting the IT services that the firm relies on every day. Within it, the Service Management team plays a critical role in ensuring those services are delivered to a consistently high standard. We do this by operating … continuously improving our Service Management System, maintaining our ISO 20000 certification, and contributing to the upkeep of our ISO 27001 certification. We’re happy to talk flexible working and consider reduced hours and job shares, we’ll support you to balance your work and life. The Governance Analyst ...

goals. The Information Systems department is responsible for delivering and supporting the IT services that the firm relies on every day. Within it, the Service Management team plays a critical role in ensuring those services are delivered to a consistently high standard. We do this by operating … continuously improving our Service Management System, maintaining our ISO 20000 certification, and contributing to the upkeep of our ISO 27001 certification. We’re happy to talk flexible working and consider reduced hours and job shares, we’ll support you to balance your work and life. The Governance Analyst ...

goals. The Information Systems department is responsible for delivering and supporting the IT services that the firm relies on every day. Within it, the Service Management team plays a critical role in ensuring those services are delivered to a consistently high standard. We do this by operating … continuously improving our Service Management System, maintaining our ISO 20000 certification, and contributing to the upkeep of our ISO 27001 certification. We’re happy to talk flexible working and consider reduced hours and job shares, we’ll support you to balance your work and life. The Governance Analyst ...

goals. The Information Systems department is responsible for delivering and supporting the IT services that the firm relies on every day. Within it, the Service Management team plays a critical role in ensuring those services are delivered to a consistently high standard. We do this by operating … continuously improving our Service Management System, maintaining our ISO 20000 certification, and contributing to the upkeep of our ISO 27001 certification. We’re happy to talk flexible working and consider reduced hours and job shares, we’ll support you to balance your work and life. The Governance Analyst ...

years' unbroken UK residency . The Role We are seeking an experienced Change Analyst/Change Manager to join a busy IT Service Management environment. You will be responsible for overseeing and coordinating change activity, ensuring governance processes are followed, risks are appropriately assessed, and changes are delivered … technical and business stakeholders, you will play a key role in maintaining effective change enablement processes, supporting governance forums, and ensuring compliance with established service management standards. Key Responsibilities Coordinate and manage IT change activities within a structured Change Enablement framework. Assess risks, impacts and dependencies associated with ...

years' unbroken UK residency . The Role We are seeking an experienced Change Analyst/Change Manager to join a busy IT Service Management environment. You will be responsible for overseeing and coordinating change activity, ensuring governance processes are followed, risks are appropriately assessed, and changes are delivered … technical and business stakeholders, you will play a key role in maintaining effective change enablement processes, supporting governance forums, and ensuring compliance with established service management standards. Key Responsibilities Coordinate and manage IT change activities within a structured Change Enablement framework. Assess risks, impacts and dependencies associated with ...

client's Operational Resilience services, helping customers establish, enhance, and optimise observability capabilities across critical business services.The role is responsible for aligning telemetry, monitoring, service health, dashboards, Service Level Objectives (SLOs), and resilience reporting with Operational Resilience outcomes. Working closely with technology, operations, service management, and business stakeholders, the successful candidate will ensure organisations have the visibility, insight, and governance required to proactively manage service performance, reliability, and resilience.This role combines architecture, consulting, and hands-on subject matter expertise, requiring the ability to design strategic solutions while supporting implementation and continuous improvement initiatives. ...

exciting opportunity for a Technical Delivery Manager to lead a portfolio of strategic Production Management & Service Delivery initiatives within a complex financial services environment. Managing around eight concurrent projects, you will drive operational resilience, monitoring and observability, service governance, production support transformation and technology improvements. Client Details … organisation within the financial services industry, located in London. Description Lead end-to-end delivery of multiple Production Management & Service Delivery initiatives. Manage a portfolio of approximately eight concurrent projects and workstreams. Develop and maintain project plans, delivery roadmaps and implementation schedules. Oversee project budgets, financial tracking ...

Life More Rewarding and Dignified Location: WinnershDepartment: ITSummaryThe Senior Manager, End User Services & Workplace Technology is a senior IT leader responsible for the strategy, service delivery, operational stability, and continuous improvement of end user support and workplace technology services across the enterprise. This role has direct accountability … global service desk and leads global support capabilities for deskside support, endpoint engineering, device lifecycle management, collaboration platforms, meeting room technology, executive support, and digital workplace services that enable associates to work productively, securely, and efficiently across office, plant, remote, and hybrid environments.The role is expected to establish ...

international Unum Group, we’re on a collective mission to help the working world thrive.The roleWhat will you be doing Purpose: The Lead Service Delivery Manager is accountable for the end-to-end delivery and performance of a portfolio of IT services, ensuring they meet business expectations, contractual commitments … strategic outcomes.Operating without direct line management responsibility, this role takes full ownership of service performance across multiple internal teams and third-party suppliers, acting as the single point of accountability between the business and IT.The role requires strong leadership through influence, the ability to operate with autonomy ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation ...