1 to 25 of 142 Service Management Jobs in the South East

Description Service Delivery ManagerLocation: Ringwood, Hampshire + Hybrid home working (non-contractual)Salary: £50,000 - £55,000 + Benefits + Company Profit ShareHours: 37.5 hours per weekThe RoleAs a key member of the management team and joint head of the Support Department, you will provide strong leadership, coaching … direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business objectives.As Service ...

have an excellent contract job opportunity for a Service Designer A service Designer works with platforms, products and project teams within client's Transform to follow the service design process to produce service architecture, service design specifications and complete the service onboarding … extend further) Location - Waterside (UB7 0GB) (2-3 days per week onsite) Pay - attractive daily rate (inside IR35) Overview of the role A service Designer works with platforms, products and project teams within IAG Transform to follow the service design process to produce service architecture, service ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

Head of IT Service Management Network IT is recruiting for the role of Head of IT Service Management for a client in Milton Keynes on a six‐month initial contract. This is an SC Cleared position (active clearance not required but preferred) and is located … days onsite/2 days remote. The contractor will work within an ITIL‐focused ITSM function and will be responsible for strategic leadership, overseeing service delivery, continual improvement, stakeholder engagement, customer satisfaction, developing and leading a team of service management professionals, ensuring services are delivered efficiently, meet ...

Service Operations Lead to join a high-profile international charity. The role will help build, improve and manage the technology service operations capability. The organisation is entering an important phase of growth and transformation, with technology playing an increasingly central role in how it scales services, supports users … delivers trusted, high-quality digital operations. This is a hands-on team leader role. Small team to provide service support to 200+ staff globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Service Deliver Manager (SC Cleared) Position Description At CGI, we deliver innovative technology solutions that help our clients achieve mission-critical outcomes. As a Service Delivery Manager, you will play a pivotal role in supporting the transition of a new on-premises cloud platform into live service for the Client. Working across project and operational teams, you will help establish the processes, governance, and service management capabilities required to ensure ...

Description Job Title: NDH(D) Service Delivery Manager Contract: 12-month contract (potential for extension) Security: SC required or ability to obtain Purpose of the Role The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL … Defence/public-sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital Delivery Services (MDDS ...

global business and technology consultancy seeking a Head of BSR Service Management to work for our client within the UK public sector. This is initially a 6 month contract with good potential to extend and will be a remote role. The role will support a major organisational transition … overseeing corporate service delivery. Our client is seeking a senior leader to provide strategic oversight of a newly established Service Management function. This role is critical to ensuring corporate services are delivered effectively during a high-profile transition period. Responsibilities: Provide strategic leadership to the Service ...

Service Desk Manager Egham £50,000£55,000 We are currently recruiting for an experienced Service Desk Manager to join a well-established and growing Fire & Security business based in Egham . Due to continued expansion and increasing customer demand, our client is looking to add a driven … highly organised manager to oversee the daily operational performance of their Customer Service Centre. This is a fantastic opportunity for an experienced operations or service desk professional within the Fire & Security sector to join a forward-thinking business offering long-term stability, progression opportunities, and a collaborative working ...

Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident … governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes . The successful contractor will bring strong stakeholder engagement skills, operational leadership, and a structured approach to managing major incidents across technology and business services. ...

secure, resilient and high-performing technology services that support business operations, regulatory obligations and critical national infrastructure. Oversee IT business continuity and crisis management, while driving service excellence, transformation and continuous improvement. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office … Leadership Develop and deliver the IT & OT strategy, ensuring technology supports business objectives and operational performance. Lead the delivery of IT change, transformation and service improvement programmes across infrastructure, applications and end-user services. Ensure the availability, resilience and performance of all IT & OT services, delivering 24/ ...

technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery. About the Role The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing large-scale … will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership. Key Responsibilities Migration Programme Leadership Lead ...

class support for enterprise software used by organisations worldwide. This is an excellent opportunity for someone with a passion for networking, infrastructure and customer service to develop their technical expertise within a collaborative environment. About the Role Working alongside Engineering, Development and Customer Success teams, you will diagnose … with software configuration, and ensure incidents are managed through to successful resolution. You'll gain exposure to enterprise networking technologies, authentication systems and infrastructure management while helping customers maximise the value of our software. Key Responsibilities Provide technical support for enterprise software applications. Diagnose, troubleshoot and resolve customer issues ...

Service Architect Must have an Active DV Clearance Join a high-performing delivery team responsible for designing and transitioning complex services into live operational environments. This role offers the opportunity to act as the service subject matter expert across major project deliveries, ensuring service stability, supportability … operational excellence. Service Architect Responsibilities Develop end-to-end service designs for low, medium, and high-complexity deliveries. Assess customer operational environments and support model requirements. Define service operating models, governance structures, and support arrangements. Develop service acceptance criteria, support requirements, and transition plans. Contribute ...

months minimum. Remote working - UK based. ASAP start. SC clearance required. Role The JSM Architect (SC Cleared) will take technical ownership of the Jira Service Management platform, defining its overall architecture, structure, and long-term scalability. Lead the design and management of workflows across JSM, ensuring they … efficient, scalable, and aligned with enterprise service management standards. Own configuration management within JSM, establishing governance, structure, and consistency across projects and instances. Define and maintain the platform's data model and schema design, including request types, asset/configuration management, and SLA structures. Design ...

Service Architect +Current DV Clearance is essential +On site in Hampshire months + +Outside IR35 + 650 - 750 a day We're seeking an experienced Service Architect to join a high-profile Ministry of Defence (MOD) programme on a long-term contract. This is an excellent opportunity … role in designing and delivering secure, resilient, and supportable services within a complex defence environment. Key Responsibilities Design and develop end-to-end service architecture aligned with business and technical requirements. Produce service designs that meet operational, security, and supportability standards. Work closely with technical architects, engineering teams ...

Service Architect +Current DV Clearance is essential +On site in Hampshire +18 months + +Outside IR35 +£650 - £750 a day We're seeking an experienced Service Architect to join a high-profile Ministry of Defence (MOD) programme on a long-term contract. This is an excellent opportunity … role in designing and delivering secure, resilient, and supportable services within a complex defence environment. Key Responsibilities Design and develop end-to-end service architecture aligned with business and technical requirements. Produce service designs that meet operational, security, and supportability standards. Work closely with technical architects, engineering teams ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

Description \n Service Architect \n Must have an Active DV Clearance \n Join a high-performing delivery team responsible for designing and transitioning complex services into live operational environments. \n This role offers the opportunity to act as the service subject matter expert across major project deliveries, ensuring … service stability, supportability, and operational excellence. \n Service Architect Responsibilities \n Develop end-to-end service designs for low, medium, and high-complexity deliveries. \n Assess customer operational environments and support model requirements. \n Define service operating models, governance structures, and support arrangements. \n Develop service ...

Helix Solution Architect 6-12 Month Contract | Hybrid Looking for a BMC Helix Solution Architect to lead the design and delivery of enterprise-scale service management solutions within a major transformation programme. This role focuses on modernising IT operations, driving automation, and improving service delivery across complex … Skills & Experience: Strong BMC Helix architecture experience across ITSM, CMDB, Discovery, Digital Workplace and Automation Deep understanding of BMC Remedy, integrations, workflows, forms and service management processes Proven experience implementing and aligning environments to CIS Controls v8.1 Strong knowledge of ITIL and enterprise service management best ...

Salary is 80K-85K GBP/Annum and Onsite to London location. Required Skills & Qualifications 12–15 years of experience in service delivery, service management, or operations management. Experience of managing projects with infrastructure and applications support is mandatory Proven experience managing service operations for retail … clients or retail technology environments across infra and applications preferred Strong knowledge of ITIL service management practices. Hands-on experience in client stakeholder management, service governance, and operational reporting. Experience handling financial operations such as invoicing, billing coordination, and budget-related activities within service delivery. ...

ongoing ownership, governance, optimisation and continuous improvement of the platform once live. You'll be comfortable working across the Atlassian ecosystem, including Jira, Jira Service Management, Jira Work Management and Jira Assets, creating a scalable, integrated platform that supports teams across VoCoVo. A critical element of this … building and configuring Jira platforms from the ground up, beyond day-to-day administration of existing environments. Experience across the Atlassian ecosystem, including Jira Service Management (JSM), Jira Work Management (JWM), Jira Assets and related plugins/tools. You've previously built and scaled Jira ...

Service Delivery Manager MLL Telecom Ltd is one of the UK’s leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers’ communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today’s rapidly evolving environment. … services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone’s Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. ...

considering ServiceNow Solution Architect is a role within Digital Customer Experience’s (DCX) Business Technologypractice in the UK. You will be responsible for programme management and technical delivery, with a focus ondriving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives withinthe business. Hybrid working: The places … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Your Role Drive sales activities and business development around ServiceNow solutions, identifying opportunities fornew business, and building relationships with key clients. Lead ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...