1 to 25 of 144 Service Management Jobs in the South East

lower level systems & services levels Overseeing development of lower level designs corresponding to owned areas of the system Producing detailed engineering artefacts such as: Detailed Designs Failure modes analysis Service Management Designs Designs for onboarding service applications onto virtualized infrastructures Compliance Reports Security, HF and Safety artefacts Capacity and Throughput analysis Delivering milestone technical reviews and the … including being able to ingest large volumes of requirements and information developing clear understanding of customer hot-buttons and needs Demonstrable knowledge and cognisance of adjacent disciplines, including programme management, customer relationship management, supplier management and service management In-depth experience of conducting detailed systems engineering trade solutions to assess options & feasibility, and define optimal … Strong knowledge of requirements and user scenario development in both text based and model based approaches Understanding designing/delivering systems in a Virtualised Environment Experience of working with Service Oriented Architectures Desired Skills: ITIL including Service Management Roles & Processes Knowledge of Air Traffic Management or other safety related systems Demonstrable commitment to sharing ideas, technologies More ❯

lower level systems & services levels Overseeing development of lower level designs corresponding to owned areas of the system Producing detailed engineering artefacts such as: Detailed Designs Failure modes analysis Service Management Designs Designs for onboarding service applications onto virtualized infrastructures Compliance Reports Security, HF and Safety artefacts Capacity and Throughput analysis Delivering milestone technical reviews and the … including being able to ingest large volumes of requirements and information developing clear understanding of customer hot-buttons and needs Demonstrable knowledge and cognisance of adjacent disciplines, including programme management, customer relationship management, supplier management and service management In-depth experience of conducting detailed systems engineering trade solutions to assess options & feasibility, and define optimal … Strong knowledge of requirements and user scenario development in both text based and model based approaches Understanding designing/delivering systems in a Virtualised Environment Experience of working with Service Oriented Architectures Desired Skills: ITIL including Service Management Roles & Processes Knowledge of Air Traffic Management or other safety related systems Demonstrable commitment to sharing ideas, technologies More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness … governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and … opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full business value of their Anaplan investment through effective adoption, optimisation More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness … governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and … opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full business value of their Anaplan investment through effective adoption, optimisation More ❯

ROLE DESCRIPTION Senior IT Support Analyst Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world’s best brands. The … pre-college to master’s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects … the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing More ❯

Job title: IT Asset Management Analyst Contract Role (6 Months+) InsideIR35: £130 p/d neg Hybrid (2 Days Office 3 WFH) Purpose: The IT Asset Management Analyst is responsible for the day-to-day activities relating to hardware asset management, including; procurement, asset tracking, auditing and disposal activities, software asset management, including; license tracking, assignment … and auditing activities. Organisation Chart Report to: IT Service Transition Manager Accountable to: Head of IT Services Key working relationships: Asset Owners/stakeholders, IT Service Desk Manager, Change Owners, IT Procurement People management: None Operating budget: None Job Summary This role focuses on administering and managing asset and configuration management systems. The applicant will benefit … from previous knowledge of IT asset and software management, maintaining accurate detailed information, and being able to confidently liaise with both internal stakeholders and external suppliers. You will · Demonstrate management in own area of responsibility whilst being aware of the role in relation to others in the IT department and across the territory. · Demonstrate exceptional analytical skills to More ❯

days in the office) Candidates - will require the ability to gain (or already have Security Clearance) The successful candidate will be responsible for the delivery of the Change & Release Service to specific customers. Ensuring efficient and prompt handling of all Changes & Releases in a clients infrastructure and to minimize the Risk and Impact to their estate by using standardized … are registered. Ensure all logged Request for Changes, are promptly and correctly approved by authorized approvers. Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality. Ensure the change and release policy and … that will introduce change to the production environments Mediate all conflicts regarding scheduling, lack of approval or lack of documentation prior to implementation of the change Coordinate with Incident Management, Problem Management and Configuration Management to ensure correct and consistent data is provided to the Change and Release Management processes Ensure process, procedure and work instruction More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support the operation … of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the operational More ❯

core technology platforms and IT services across a complex, global environment. They will lead a multidisciplinary team of approximately 130 professionals, overseeing a wide portfolio that spans infrastructure platforms, service management, and operational governance. In addition, they will drive transformation initiatives, strengthen service reliability, improve operational efficiency, and ensure technology capabilities align with the needs of business … the IT strategy, ensuring Infrastructure and IT services enable business growth, innovation, and resilience. Transformation: Champion transformational change across IT, driving automation, standardisation, and adoption of cloud and modern service models. Operations: Ensure high availability, performance, and reliability of IT services across all locations. Infrastructure management: Drive architectural consistency, modernisation, and cost-efficiency across the technology platforms, including … Servers, Networks, Telephony, Cloud, Observability, M365, IAM, End User Services Continuous Improvement: Enhance the quality, efficiency, and effectiveness the function, consistently promoting innovation and automation. Identify future global service management requirements and priorities, fostering a culture of accountability, continuous improvement, and innovation. 3rd Party Advisors: Partner with strategic vendors as BT, Accenture, and other global technology suppliers to More ❯

services. We are looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client and Lexmark targets. Responsible to build … Work in partnership with Client, becoming a credible advisor. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles. ROLES AND RESPONSIBILITIES: Escalation & Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow management of … service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners. Manage all customer-facing communications related to ticket handling. Service Operations & Customer Support Provide end-user support via telephone, email, or instant messaging. Manage and administer all device movements, changes More ❯

services. We are looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client and Lexmark targets. Responsible to build … Work in partnership with Client, becoming a credible advisor. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles. ROLES AND RESPONSIBILITIES: Escalation & Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow management of … service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners. Manage all customer-facing communications related to ticket handling. Service Operations & Customer Support Provide end-user support via telephone, email, or instant messaging. Manage and administer all device movements, changes More ❯

Service Support Team Lead Overview We are seeking a highly skilled and motivated Service Support Team Lead to join our dynamic Service Support Teams. This is an exciting opportunity for an accountable, commercially astute self-starter with a passion for customer service, field service reporting, and a talent for problem-solving. Key Responsibilities Lead, motivate … and support the Service Support Teams to achieve KPIs and meet SLAs. Coordinate field service appointments and manage scheduling efficiently. Liaise with 3rd party suppliers to ensure seamless service delivery. Oversee warranty management processes, ensuring compliance with company standards; manage and report on service costs, providing accurate reporting. Continuously monitor incoming service requests and … Monitor and allocate 3rd party resources efficiently to ensure timely response and resolution, balancing capacity with customer requirements and contractual obligations. Act as a point of escalation for complex service or installation issues. Ensure accurate and timely communication with customers, suppliers, and internal stakeholders. Identify opportunities for process improvement and implement best practices. Implement and maintain robust processes to More ❯

group is implementing IFS Cloud and, as part of this programme of work, is now seeking to hire a number of experienced IFS Functional Consultants with strong expertise in Service Management and Warehousing. These positions will play a pivotal role in the end-to end delivery of IFS Cloud, working closely with business stakeholders to design, configure, and … optimise solutions that enhance operational efficiency and service delivery. Key Responsibilities Collaborate with business users to gather and analyse functional requirements for Service Management and Warehousing processes. Design and configure IFS Cloud modules to align with business needs, ensuring best-practice processes and scalable solutions. Conduct fit-gap analysis and prepare functional design documentation. Support all phases … experience as an IFS Functional Consultant implementing or supporting IFS Cloud (or earlier versions such as IFS Apps 9/10). Hands-on experience configuring and deploying the Service Management and Warehousing modules. Strong understanding of business processes in service operations, field service, logistics, inventory control, and warehouse management. Ability to translate business requirements into More ❯

mark in a professional community that truly values people, innovation, and achievement. Location: University of Portsmouth, On site About the Role We are seeking a proactive and experienced Deputy Service Delivery Manager to join our Information Services team at the University of Portsmouth. This is a pivotal role supporting the delivery of high-quality IT services across the University … ensuring our students and staff benefit from reliable, innovative, and user-focused digital solutions. Reporting to the Service Delivery Manager, you will lead operational teams, manage service performance, and contribute to strategic initiatives including our Digital Transformation Plan. You'll play a key role in shaping service excellence through ITIL-aligned processes and continuous improvement. Key Responsibilities … Lead and manage day-to-day IT service delivery operations across the University. Support and deputise for the Service Delivery Manager in strategic planning and service development. Ensure effective incident, problem, and change management in line with ITIL best practices. Collaborate with internal stakeholders and external partners to enhance service quality. Monitor service performance More ❯

mark in a professional community that truly values people, innovation, and achievement. Location: University of Portsmouth, On site About the Role We are seeking a proactive and experienced Deputy Service Delivery Manager to join our Information Services team at the University of Portsmouth. This is a pivotal role supporting the delivery of high-quality IT services across the University … ensuring our students and staff benefit from reliable, innovative, and user-focused digital solutions. Reporting to the Service Delivery Manager, you will lead operational teams, manage service performance, and contribute to strategic initiatives including our Digital Transformation Plan. You'll play a key role in shaping service excellence through ITIL-aligned processes and continuous improvement. Key Responsibilities … Lead and manage day-to-day IT service delivery operations across the University. Support and deputise for the Service Delivery Manager in strategic planning and service development. Ensure effective incident, problem, and change management in line with ITIL best practices. Collaborate with internal stakeholders and external partners to enhance service quality. Monitor service performance More ❯

teams. Job description Job responsibilities Designing complex new and modified ICT systems that address ICT security, performance and availability requirements; Leading on software and hardware installations, specifications, testing and service transition; Supporting the Trust in meeting business objectives by identifying potential technology innovations, engaging with the business over how these can be exploited and, where approved, leading their implementation … Acting as champion for the departments ITIL processes, providing professional guidance in and execution of Incident, Change, Release, Problem, Performance, and Availability Management; Ensuring all systems hosted within the Trust Data Centres are operating at their optimum performance, availability to IT users and integrity of their data; Providing technical expertise and professional support to the Service Delivery team. … overlooked nor duplicated. Build and sustain effective communications with other roles involved in the shared services as required. Maintain and continuously improve specialist knowledge in an aspect of Health Service which significantly contributes to the Trusts stated objectives and aims. Establish and maintain strategic links with a range of external partners/stakeholders or manage the links made through More ❯

Service Delivery Manager We are looking for a strong Service Delivery Manager (SDM) who will be responsible for delivering Technology services to internal business units; driving consistent (SLA governed) service delivery, building a collaborative and honest customer-supplier relationship and delivering timely, accurate and high quality MI reporting. This will be a key role in the Service Delivery management structure, taking a share of rota’d Incident Management escalation responsibilities alongside the rest of the Technology Service Delivery management team and will ensure quality and communication to their business unit customers is maintained during Incident and Major Incident management scenarios. Required Skills and Experience: Strong background in IT Service Management … to work in a well structured manner, manage Stakeholder expectations and ensure they are always in the loop. Strong experience of managing 3 rd party suppliers, contract negotiation and management to ensure SLA’s are maintained and developing relationships. Experience of running a Service Desk/Desktop Support function. More ❯

a Stock Controller to join our onsite team based at one of our customer sites in Central London. The role will be responsible for managing the store element of service for our customer. The role may require occasional travel to Bromley and Camberley. Working hours 7.5hrs per day Mon -Fri excluding Bank Holidays, shift cover required. What you’ll … the store areas & build room, keeping areas tidy, risk free and optimising space to best meet the need of our service. • Managing day to day client products received for service delivery and dispatch to specified locations UK wide, adhering to Bank agreed processes, ensure safe delivery and integrity of bank products throughout CC custody. • Ensuring products received for service requests are checked in without delay, highlighted for collection and service action, securely stored and clearly identifiable while in stores. • Security and integrity of the stores & build area in terms of control of stock items under our custody and items/products for customer delivery. • Daily updates to Inventory records/CI Asset records with regards to stock More ❯

a Stock Controller to join our onsite team based at one of our customer sites in Central London. The role will be responsible for managing the store element of service for our customer. The role may require occasional travel to Bromley and Camberley. Working hours 7.5hrs per day Mon -Fri excluding Bank Holidays, shift cover required. What you’ll … the store areas & build room, keeping areas tidy, risk free and optimising space to best meet the need of our service. • Managing day to day client products received for service delivery and dispatch to specified locations UK wide, adhering to Bank agreed processes, ensure safe delivery and integrity of bank products throughout CC custody. • Ensuring products received for service requests are checked in without delay, highlighted for collection and service action, securely stored and clearly identifiable while in stores. • Security and integrity of the stores & build area in terms of control of stock items under our custody and items/products for customer delivery. • Daily updates to Inventory records/CI Asset records with regards to stock More ❯

a Stock Controller to join our onsite team based at one of our customer sites in Central London. The role will be responsible for managing the store element of service for our customer. The role may require occasional travel to Bromley and Camberley. Working hours 7.5hrs per day Mon -Fri excluding Bank Holidays, shift cover required. What you’ll … the store areas & build room, keeping areas tidy, risk free and optimising space to best meet the need of our service. • Managing day to day client products received for service delivery and dispatch to specified locations UK wide, adhering to Bank agreed processes, ensure safe delivery and integrity of bank products throughout CC custody. • Ensuring products received for service requests are checked in without delay, highlighted for collection and service action, securely stored and clearly identifiable while in stores. • Security and integrity of the stores & build area in terms of control of stock items under our custody and items/products for customer delivery. • Daily updates to Inventory records/CI Asset records with regards to stock More ❯

Engineering Service Operations Manager - Fire Systems C. £65,000 + Bens - South East London Office + Travel/Allowance or Car! Service Manager with Fire Alarm/Fire Safety experience to work in South East London Office and lead Admin and Engineering team, Health and Safety, etc Role is Managing Fire Alarm Service Engineers and Coordinators Health … and Safety Accreditations Account Management SLS/KPI Management BAFE Audits Residential and Commercial Customers service delivery Leading Maintenance and Service engineer team Requirements for Fire Service Manager (Fire Alarm Systems/Fire Detection) Office is in South East London (so must be commutable daily) Experience of working for a Fire Alarm, Fire Detection, Fire … Safety, BAFE or FIA company to know Fire systems maintenance Service Manager, Engineering Manager, Service Delivery Manager, Service Desk Manager experience (Fire Alarm/Fire Detection/Fire Protection/Fire Safety) Benefits - for Fire Service Manager (Fire Alarm Systems/Fire Detection, etc) Salary c. £65000 Car or Car Allowance or Travel allowance Holidays Pension More ❯

Service Designer – Transformation – IT/BSS Reading – Hybrid working 06 months Contract role We’re hiring a Contract Operations Service Designer to lead the definition and delivery of robust, scalable operational services across IT and BSS environments. You’ll work with both internal teams and strategic partners to ensure services are designed for effective operational performance, meeting key … readiness, service transition, and customer experience goals. 🔍 Key Responsibilities: Deliver end-to-end service designs across legacy and transformed IT & BSS environments. Support Service Transition & Readiness to ensure operational stability. Define and maintain Service Design artefacts: SLAs, OLAs, OSS inputs, Service Catalogues, and more. Evaluate third-party service capabilities against operational and compliance standards. … Align with the company’s operational strategy and long-term customer experience goals. ✅ What We're Looking For: Proven experience in Service Design across IT and Business Support Systems (BSS) . Strong knowledge of Service Management frameworks (ITIL, ISO27001). Experience with OSS/BSS tooling , Configuration Management, and service monitoring. Previous work in multi More ❯

Service Designer – Transformation – IT/BSS Reading – Hybrid working 06 months Contract role We’re hiring a Contract Operations Service Designer to lead the definition and delivery of robust, scalable operational services across IT and BSS environments. You’ll work with both internal teams and strategic partners to ensure services are designed for effective operational performance, meeting key … readiness, service transition, and customer experience goals. 🔍 Key Responsibilities: Deliver end-to-end service designs across legacy and transformed IT & BSS environments. Support Service Transition & Readiness to ensure operational stability. Define and maintain Service Design artefacts: SLAs, OLAs, OSS inputs, Service Catalogues, and more. Evaluate third-party service capabilities against operational and compliance standards. … Align with the company’s operational strategy and long-term customer experience goals. ✅ What We're Looking For: Proven experience in Service Design across IT and Business Support Systems (BSS) . Strong knowledge of Service Management frameworks (ITIL, ISO27001). Experience with OSS/BSS tooling , Configuration Management, and service monitoring. Previous work in multi More ❯

/2nd Line Technical Support Technician who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider based in the City of London. This role will involve working onsite at client premises with travel to clients mainly within the London zones 1 – 6. SALARY … a dedicated client site throughout the week providing face-to-face technical support. When you are not scheduled to attend site you will work alongside the IT Helpdesk/Service Desk Team providing remote support to customers. This is an exciting opportunity to join an industry-leading company that can offer additional training, support and career development opportunities. DUTIES … and liaise with them as and when required Ensure you are visible on-site. Be the ambassador for the company at all times, promoting the value of the onsite service Manage your time effectively to achieve the best productivity during the day/week Manage your call queue to the highest standard – prioritise and review regularly to ensure you More ❯

PLEASE NOTE THIS ROLE SITS WITHIN IR35***PLEASE NOTE THIS ROLE SITS WITHIN IR35*** IT Service Analyst/IT Vendor Management Analyst A fantastic opportunity has arisen for a IT Service Analyst/IT Vendor Management Analyst to join our Guildford based client on initial 6 month contract. IT Service Analyst/IT Vendor Management Analyst Key Responsibilities: * Act as the primary liaison between our clients tenants and the contracted network support provider regarding IT infrastructure and network-related matters. * Coordinate and oversee service delivery from external IT contractors and internal Operations Team, ensuring consistent performance and quick resolution of network issues. * Manage network access and provisioning processes for new and existing tenants. … and annual reports. * Participate in strategic discussions around network upgrades, security improvements, and digital infrastructure planning. * Ensure that external contractor maintains accurate documentation of network configurations, access logs, and service records. * Provide clear and timely communications to stakeholders, including tenants and management, regarding planned works or unplanned disruptions. * Contribute to operational planning and compliance with relevant cybersecurity, data More ❯