1 to 25 of 257 Service Management Jobs in the South East

Service Management Lead (DV Cleared) Location: Hampshire - Site Based Security Clearance: DV Clearance Essential Contract: Contract Opportunity About the Role We are seeking an experienced Service Management Lead to support the successful transition of new and changed IT services into live operational environments. The role will … bridge between project delivery teams, Service Management, Operations and Support functions , ensuring that all operational, technical and business readiness activities are completed, documented and approved before go-live. You will take ownership of operational acceptance, service transition, support models, knowledge transfer, training, documentation, risk management ...

16143Company: Sopra SteriaLocation: Farnborough, GBRJob Type: PermanentJob Level: Level 4Category: Network and InfrastructureIndustry: Professional ServicesPosted Date: 2026-08-20Are you an experienced Service Management leader who has successfully led large, complex services and teams within demanding, secure environments Sopra Steria’s Aerospace, Defence and Security business … looking for a Senior Service Manager to take ownership of a large and growing service, providing leadership across a broad Service Management capability, and helping shape how the service develops over the coming years.The service is still evolving and going through significant transformation, giving ...

minimum of 5 years' unbroken UK residency Role Overview We are seeking an experienced Change Analyst/Change Manager to join an established IT Service Management environment in Hursley. The successful candidate will have strong experience working within IT Change Management or Service Management , with … changes are appropriately assessed, authorised and implemented. Coordinate multiple stakeholders across technical, operational and business teams. Assess the risk, impact and potential business/service disruption associated with proposed changes. Ensure appropriate governance, approvals and supporting evidence are in place before changes proceed. Manage change schedules and identify potential ...

hackajob is partnering directly with Rentokil Initial to hire for this role. Purpose of the role Service Delivery and Operational Governance: Provide operational oversight and governance of third-party service delivery across the GDP ecosystem. Incident and Escalation Management: Act as the internal escalation point for operational … incidents and service-related issues. Commercial and Supplier Management: Ensure suppliers consistently deliver against agreed SLAs, KPIs, and contractual service obligations. Governance and reporting: Support operational governance, reporting, and service management activities across GDP platforms and services. Continuous Improvement and Stakeholder Management: Drive continuous ...

Service Architect 6 Months £550 - £600/Day Inside IR35 Nationwide locations Clearance: SC We are seeking a Service Architect for our Government client and can be based at your preferred local office (they have offices nationwide). The role will be a mix of office based … remote working. The Service Architect will be an initial 6 month contract paying between £550 - £600/Day Inside IR35. This role is inside IR35 - Due to the service of the role it will now be based on an Umbrella solution. Clearance: SC Role Profile: As a Service ...

About The Role FDM is a global business and technology consultancy seeking a number of experienced Service Transition Managers to support a major transformation portfolio within a large central government department. This is initially a 6 month contract and will be a hybrid role based in Telford or Worthing. … will be accountable for ensuring that all programme, portfolio, supplier, and technology changes are safely transitioned into live service. You will provide leadership across service readiness, operational acceptance, release governance, risk management, and live service assurance, ensuring that all services are operationally ready and sustainable before ...

exciting opportunity for an experienced IT Service Manager to lead service management across a complex technology estate supporting a highly regulated scientific environment. You will be responsible for service performance, availability, supplier management, continual service improvement, stakeholder engagement, and ensuring high-quality IT services … based within the public sector in central London. Description Lead the delivery of high-quality IT services across multiple platforms, systems, and suppliers. Drive service excellence and user satisfaction through effective service management practices. Apply ITIL principles and embed continual service improvement across all services. Manage ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

DIFFERENCE YOU MAKE Santander UK is looking for an Incident Manager based out of Milton Keynes or Glasgow To oversee the end-to-end management of Major Incidents and Problems across complex infrastructure environments, ensuring rapid service restoration and minimal business disruption. The role coordinates with technical teams … technical & business stakeholders and incident response activities, driving consistent timely resolution, effective communication and root cause analysis. It also supports continuous service improvement by identifying trends, preventing recurring incidents and strengthening operational resilience across production services. We're shaping the way we work through innovation, cutting-edge technology, collaboration ...

exciting opportunity for an experienced IT Service Management professional to support the day-to-day operation and continual improvement of corporate IT services. Working closely with managed service providers and third-party suppliers, you will drive service performance, oversee incident and problem management activities, deliver … meaningful reporting and analysis, and help ensure exceptional service delivery across the organisation. Client Details Working for a major infrastructure organisation in central London Description Act as the operational interface between the organisation and managed service providers and third-party IT suppliers. Monitor, manage and coordinate ...

Your new company We are currently recruiting for a Service Desk Lead/Junior Service Manager on behalf of a growing organisation operating within the Defence sector. As the business continues to expand its customer base, a newly created opportunity has arisen to act as the bridge between … technical teams and end customers, ensuring the consistent delivery of high-quality IT services. This position is ideal for an experienced Service Desk Lead, Service Desk Supervisor or Service Desk Manager looking to take the next step into Service Management. The role offers genuine career progression ...

years' unbroken UK residency . The Role We are seeking an experienced Change Analyst/Change Manager to join a busy IT Service Management environment. You will be responsible for overseeing and coordinating change activity, ensuring governance processes are followed, risks are appropriately assessed, and changes are delivered … technical and business stakeholders, you will play a key role in maintaining effective change enablement processes, supporting governance forums, and ensuring compliance with established service management standards. Key Responsibilities Coordinate and manage IT change activities within a structured Change Enablement framework. Assess risks, impacts and dependencies associated with ...

years' unbroken UK residency . The Role We are seeking an experienced Change Analyst/Change Manager to join a busy IT Service Management environment. You will be responsible for overseeing and coordinating change activity, ensuring governance processes are followed, risks are appropriately assessed, and changes are delivered … technical and business stakeholders, you will play a key role in maintaining effective change enablement processes, supporting governance forums, and ensuring compliance with established service management standards. Key Responsibilities Coordinate and manage IT change activities within a structured Change Enablement framework. Assess risks, impacts and dependencies associated with ...

Service Desk Lead Rate - £450 - £500 (A Day) Duration - 12 Months (Initially) Location - Uxbridge (On-site) Ir35 - Inside (Must use an umbrella company) We're looking for an experienced Service Desk Lead to join a well-established organisation on an initial 12-month contract. This is a fantastic … opportunity for a customer-focused IT Service Management professional with strong leadership capabilities to drive operational excellence, service improvement initiatives, and stakeholder engagement across the business. As Service Desk Lead, you will manage and develop the Service Desk function, ensuring the delivery of a high ...

exciting opportunity for a Technical Delivery Manager to lead a portfolio of strategic Production Management & Service Delivery initiatives within a complex financial services environment. Managing around eight concurrent projects, you will drive operational resilience, monitoring and observability, service governance, production support transformation and technology improvements. Client Details … organisation within the financial services industry, located in London. Description Lead end-to-end delivery of multiple Production Management & Service Delivery initiatives. Manage a portfolio of approximately eight concurrent projects and workstreams. Develop and maintain project plans, delivery roadmaps and implementation schedules. Oversee project budgets, financial tracking ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation ...

grow.The Operational IT Vendor Manager is responsible for ensuring the day-to-day value, compliance, and performance of our third-party IT vendors and service providers. This role acts as the primary liaison between internal IT teams (e.g., Service Desk, Infrastructure, Application Support) and external partners, focusing … service delivery reliability, adherence to Service Level Agreements (SLAs), and the swift resolution of operational issues to maintain seamless IT services.Key Operational ResponsibilitiesPerformance and Service Delivery Management.SLA & KPI Tracking: Establish, monitor, and report daily and weekly on vendor performance against contractual SLAs and Key Performance Indicators (KPIs ...

week) Security Clearance: Due to the secure nature of the work and our customer requirement, candidate are required to hold DV clearance The IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. … This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical, and business readiness activities are completed, documented, and approved. The role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk ...

Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical … business readiness activities are completed, documented, and approved. The role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk management, and service handover activities. Key Responsibilities Service Transition & Operational Readiness Lead Operational Readiness Reviews (ORR) for new and updated services. ...

Title Service Management Senior Specialist IT Service Delivery Manager to lead the day‐to‐day delivery and continuous improvement of IT services across the organisation. They will be accountable for service performance, customer experience, operational governance, supplier management and support professionals. This is a hands … manage end‐to‐end delivery of agreed IT services, ensuring consistent performance against SLAs and business expectations. Lead incident, request, and problem management practices; drive root‐cause analysis and preventative actions to reduce repeat issues. Own service reporting and operational dashboards; communicate performance, risks, and improvement actions ...

This is an exciting opportunity to play a pivotal role in shaping end-to-end solution designs that will support large-scale business transformation, service integration, platform onboarding, and operational change. Working across business, technology, service management, and transformation teams, you will be responsible for delivering practical … transition planning and implementation activities. Support business readiness and adoption initiatives throughout the programme lifecycle. Business & Technical Analysis Collaborate with Business Analysts, Architects, Service Integration teams and key stakeholders to gather and refine requirements. Facilitate workshops to capture business, operational and technical needs. Produce and maintain functional ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate ...

support the delivery of critical Defence services within a secure MOD environment. This is an excellent opportunity for someone with a strong background in Service Management who also has a solid understanding of technical infrastructure . You'll play a key role in ensuring demand is effectively forecast … prioritised, and aligned with available resources and service capability across a complex, business-critical environment. Working from either Hampshire or Corsham, you'll collaborate with technical teams, delivery managers, service owners, and Defence stakeholders to ensure services remain resilient, scalable, and aligned with operational priorities. The Role ...

Command Centre during their shift, providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security.This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position. The successful candidate will sit across multiple … escalation.Key ResponsibilitiesAct as the senior operational authority for the Command Centre during assigned shifts.Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations.Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues.Set operational priorities and ensure ...