1 to 25 of 52 Service Management Jobs in the South East

Service Manager/Service Operations Manager/Engineering Manager required to join a global, market leading engineering manufacturer. The successful Service Manager/Service Operations Manager/Engineering Manager will lead and supervise a team of service engineers for compressed air systems and various engineering … departments ensuring their performance aligns with company standards and customer expectation ensuring compliance with EHS protocols within the service environment. The Service Manager/Service Operations Manager/Engineering Manager will ideally have experience in service management within engineering and a deep understanding of engineering … principles and service operations to lead the service department. Experience managing Field Service Engineers would be highly advantageous. Package £50,000 - £60,000 depending on experience 25 days holiday plus bank holidays 7% pension contribution Company Vehicle Additional Benefits 10% of salary in equity shares after more »

we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being. We are looking for a passionate IT Service Management (ITSM) Lead to drive and operate service management across our organisation. As part of the TechOps Operations team, you will … have the opportunity to work in various areas, including IT Service Management (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, Virtual Agent/Chat, IT Service Desk, Managed Service Providers and Infrastructure Operations. The role of Global IT Operations is crucial … well, it can transform the organisation. Since Elanco’s separation from Eli Lilly & Company, we have taken the opportunity to design a modern operations service from scratch. Over the past two years, we have implemented the fundamentals and matured our processes. Our goal is to build upon this foundation more »

industry best practice, value for money and the highest levels of compliance. Our highly experienced and directly employed Engineering Teams are supported by our Service and Project Management Office Teams, we are multi-vendor accredited and compliant with the relevant technical standards, legislation, and industry best practice. Our … an ability to develop very close working relationships between our workers, clients, business partners, suppliers, and other key stakeholders. Position Details Reports to: Department Service & Project Coordinator SMO/PMO Team Leaders Operations Location/Hours: Milton Keynes Office, Based 37.5 hours, between 8am 6pm (based on team rota … Security Level SC ITMs Service Desk function is strategic to the ongoing operation of the business, the team has recently grown and the various support services that the function provides internally, externally and for complex projects have expanded significantly. To meet this ongoing challenge, the Senior Management Team more »

Job Outline The Lexmark Enhance Service Desk (ESD) provides first and second line technical support to Lexmark International’s key Managed Print Service customers. The agents on the desk will act as the first point of contact for these customers, essentially representing Lexmark and its core values. The … ESD agents are expected to maintain a high level of customer service for all support queries and adhere to all service management principles. The role is based in Maidenhead where you will join a friendly, but focused IT support team. The ESD is a 7 day a … operation and so there will be some weekend and bank holiday work on a rota basis. The Role Receiving, logging and managing requests for service from Managed Print Service customer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting IT more »

About the Role We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event … management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner. Liaising with specialist support teams. Following process and work instructions to resolve incidents, problems and events. Provide updates and reports on active incidents more »

with day-to-day adherence to set standards. Assisting with internal audits, workshops and other quality related meetings. Maintaining the divisions central quality and service management documents, which includes conducting regular reviews and updates to policies and procedures. Maintaining the QMS and SMS risk and action logs. Liaising … awareness and understanding of quality matters within the organisation, as well as liaising with business groups, quality leads and compliance matters. Leading the quality management review discussions with senior management. Deputising for the quality and compliance manager on quality matters. Requirements Experience with Microsoft Office Applications. Excellent attention to … detail. Have proven experience of ISO9001 quality management, as well as understanding of ISO20000 Service Management and ISO27001 Security Management Systems certification. Be able to work at all levels, including dealing with confidential and sensitive business information. Have a proven ability to work under pressure, along more »

the Integration Platforms function across the business to promote and facilitate optimisation, stability, security, and efficiency. The Integration Platforms Lead will be responsible for management of Brambles integration technologies and teams as well as knowledge of external market innovation in the function. As part of this role, the Integration … and analytics teams across all business units looking to integrate data, systems, and people. Governance processes and practices include as a minimum: integration technology service management, vendor management, risk management, integration roadmap and platform management (upgrades and modernization), integration catalogue, project support, and reporting. Major … added solutions that drive financial effectiveness, simplification and/or and improve integration services. Develop integration best practices and principles, and a culture of service excellence across Technology Services, Data & Digital, Supply Chain, and the wider organisation. Develop, communicate, and provide strong technical guidance and mentorship to embed integration more »

The Order Managerat AllPoints Fibre will lead and be accountable for the APFN Order Management team. In this role you willmanage circuits in Work In Progress (WIP) from confirmed order to completion of installation. The team also managehandover to billing and ensure jeopardy management oforders to minimise Pre … within the team, ensuring that the team have the knowledge and skills to perform to the highest standard. Lead on projects from an Order Management perspective providing updates and escalating to senior team on key decisions. Provide solutions based feedback to the operations leadership team and effectively escalate any … issues/bugs or risks that may cause failure or poor customer experience. Influence positive change to Order Management processes with suppliers and partners. Order Management Providing quality customer updates through case/order comments. Engaging with supplier order management teams, including escalations, service management more »

Senior IT Problem Manager, you will be responsible for overseeing the identification, analysis, and resolution of IT problems to minimize business impact and enhance service quality. You will collaborate closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate … will have extensive experience in financial services and a strong background in IT Service Management (ITSM) and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and … service disruptions to prevent future occurrences. Collaborate with IT teams and business stakeholders to prioritize and address critical problems impacting business operations. Establish and maintain problem management processes and procedures in alignment with ITIL best practices. Monitor and analyze incident trends and metrics to identify systemic issues and more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company … desk Manage the support desk teams effectively to ensure the delivery of high-quality services Be involved in the recruitment, training, and development of service delivery staff. Establish and maintain service quality standards, ensuring that all services meet or exceed customer expectations. Implement and monitor key performance indicators … KPIs) to measure service quality and efficiency. Continuously assess service delivery processes and identify opportunities for improvement. Work with the wider support teams to analyse data to identify trends, issues, and areas for improvement. Feed into the response and recovery efforts during major service incidents. Ensure all more »

business and users. Dive deep into software architecture principles, explore cloud platforms, and keep us ahead of industry trends! Supporting Areas and Activities: Data management, including data quality and master data management Engineering management, automation, and life cycle management Disaster Recovery Management, from an architecture … system development life cycle methodologies (Agile, DevOps) Excellent interpersonal skills in facilitation and negotiation Specific Platforms that we use in IT Common Tools: IT Service Management: Now Platform IT Asset Management: SNOW Software Enterprise Agile Planning: Jira IT Financial Management: Cloudability IT Portfolio Management: Eureka … Team Collaboration Tools: Confluence, MS Teams Software Development Tools: GitHub Configuration Management: Ansible Release & Deployment Tools: Octopus/Terraform Join us on this exciting journey and be a part of our technological evolution more »

the world's most recognizable and innovative organisations. Job Description Astreya is looking for an experienced IT Technical Support Generalist with experience in inventory management to join our services team. You will work to support Astreya’s ever-expanding customer base and ensure support results in consistently high-quality … our clients. Responsibilities: Setup and configuration of all MAC OS, PCs Knowledge in zero-touch deployment for MACs and PC Experience with JAMF self-service management and command-line Imaging and reimaging of MAC Laptops to the latest OS Version and Windows Backup and Restoration of End User … end-user devices in alignment with refresh schedules Assist with inventory activities as required weekly and monthly Proper Documentation of End User Issues within Service Now Create, modify, and maintain MAC processes and policies Provide occasional level 1 technology support and deliver the best possible solution resulting in a more »

point of escalation for operational issues impacting stakeholders within the Data Platforms team. Collaborate with stakeholders to minimize role overlap, embed the team into service management platforms, and clarify roles and responsibilities. Influence Data Platforms priorities by engaging with product owners and leadership. Engage in relevant groups and … committees to drive positive change within Elanco. Educate stakeholders about the team's operational services and define those services. Develop standard service offerings, improve service-related knowledge articles, and identify continuous improvement opportunities. Specifically, how to leverage Data Platforms’ capabilities, products, and services) in ServiceNow. Document pain points … and services. (ie. Access Roster Reviews, Periodic Reviews and other CAPA activities.) Represent the team in vendor governance meetings and ensure compliance with change management and ITSM processes. Minimum Qualification (education, experience and/or training, required certifications): Holds a Bachelor’s degree in a technical or operational discipline more »

performance, cloud-based data infrastructure for the enterprise. Our proprietary technology solutions drive performance and reduce costs while helping our clients to improve the management and sharing of data across their organisations. In 2020 Aker Systems was recognised as a One to Watch on the Sunday Times Tech Track. … process controls and standards. You will be expected to work as a team with other team members and suppliers to provide the best possible service and deliver work in a timely and efficient manner. You will have strong analytical, communication and stakeholder management skills as well as an … ability to prioritise and implement decisions quickly. Change Planning and Management Facilitate and manage the end-to-end change management process Evaluate change requests for completeness and accuracy Provide specialist advice and being responsible for the approval, prioritisation and refusal of Change Requests Run relevant cross-workstream stakeholder more »

growth and strategic direction for SaaS Services. The SaaS Capability Lead will provide technical leadership, guidance, and expertise in the configuration, deployment, standardisation and management of SaaS based technologies and services. The SaaS Capability Lead will work closely with Group Technology, Architecture, Portfolio and Product Management teams to … and alignment to best practice. The SaaS Capability Lead will help shape a high performing standardised capability whose focus will be delivering capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions SaaS … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development and more »

appropriate support for all solutions in active pilot/early-life prior to formal handover into operations • Manage escalations and facilitate resolution via managed service providers • Manage change according to established change control procedures and work closely with the Service Management team on scheduling their release into … productive environments in-line with the change management process • Work closely with the service owner for all Productivity and Collaboration solutions Microsoft and Non-Microsoft • Manage third party service provider to ensure solutions are developed and supported according to governance and processes • Enhances and delivers systems that … cGMP), global I&T procedures, I&T standards, I&T practices and Computer Systems Validation methodology as defined by QMS (global I&T Quality Management System) • Ensure audit findings are closed within agreed timelines Workplace Experience Deputy • Align with the Director, Workplace Experience Delivery to consistently delivery on the more »

of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™. At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but … Team Purple. Join IFS. Job Description IFS is seeking a dynamic and results-oriented Head of Channel Partners to lead and develop our Enterprise Service Management (ESM) channel strategy. In this critical role, you will be responsible for building and fostering strong relationships with channel partners to drive … training programs (Sales, Presales, Consulting) to empower partners with the knowledge and skills required to effectively sell and implement IFS's ESM offerings. Performance Management : Implement a robust channel partner performance management framework to track progress, identify opportunities for improvement, and develop strategies to optimize partner sales and more »

and technical expertise in the Master Data area and is in charge of providing support for Global Applications products to business users, including ITIL Service Delivery process, delivering Continuous Improvement and Service In-take for products deployed by the Project Teams. This role is part of the Global … Digital Operations organisation, within the Business Delivery Services Team. What are we looking for? Strong Master Data/Data Management technical background Proven experience working on Applications IT Products and Services/Support Capable and Flexible to develop IT Knowledge and Leadership Functional & technical knowledge in ERP solutions Demonstrate … Line Management Experience and Capability in a remote & global environment. Financial and Budget management experience Good stakeholder management & communications skills Experience in external vendor and Services/Support organisation management ITIL, PMI, Agile, DevOps, and Scrum certifications will be a plus. Strong functional knowledge in Supply more »

the services the IT department’s need. You will develop strategic relationships hold Vendors accountable for delivering on commitments Essential Skills Global IT Vendor Management experience Service Management and Integration experience Relationship, contract and performance management ITIL/Service Now Procurement management Leadership If more »

is a new role within our Application Services team where you’ll provide technical leadership, guidance, and expertise in the development, deployment, standardisation and management of integration-based technologies and services. Working closely with Architecture, Portfolio and Product Management teams you’ll help shape a high performing technical … capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology) If you’re looking for an opportunity to lead from the front and bring your knowledge and ideas to the table, then this could be the ideal next move for you! We will consider applications from all … ll be doing Delivering strong technical leadership in advancing Group Functions integration capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools Developing and leading a high performing team, nurturing individual growth. Acting as a mentor and coach more »

growth and strategic direction for Cloud Services. The Cloud Capability Lead will provide technical leadership, guidance, and expertise in the development, deployment, standardisation and management of Cloud based technologies and services. The Cloud Capability Lead will work closely with Group Technology, Architecture, Portfolio and Product Management teams to … alignment to best practice. The Cloud Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions Cloud … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development and more »

Service Cost Analyst 12 Month Fixed-Term-Contract Reading (Hybrid - 3 days in office, 2 from home) Reporting to the Service Desk Team Leader, the Service Desk Analyst will be responsible for providing support for and analytics focussed on the Services cost within the business ensuring the … we serve. Responsibilities/Tasks Support your team to control the authorisation of parts requested by field staff based on cost limitations set by service management and offer alternatives that reduce costs but maintain service effectiveness. Execute the full LLU Warranty process for Annodata and Kyocera plus … to provide insights that can be used by the business to optimise its operation. Administer and maintain tools, knowledge bases, customer documentation required for Service Cost Analysis Proactively seeking out anomalies in Vale (and other ITSM platforms as required) working with the wider team to address. Update Dealer and more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers' IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: * 5 years plus Azure Active Directory experience (Essential) * Working Knowledge and implementation experience of Azure Dev Ops and more »

engineering and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2/3 operational Cyber … of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you more »

them provide key services to the public. Summary: This role is a great opportunity for a 2nd Line Systems Engineer to work in a Service Support Team assisting a range of education and commercial customers. The role itself will involve supplying support for customers virtualised and on-premises physical … with the further possibility of 24x7 cover being required, attracting further allowance. Key Responsibilities: To produce high end technical advisory, repair, and diagnostic support service to the customer within a Service Team, via email, telephone, and remote support. To assist the Services management team by performing reasonable … entry to the System Support area and any supported systems. To confirm all support work undergone is recorded in an accurate manor on the Service Management Systems (SMS), ensuring the SMS is kept fully up to date with the condition of each applicable ongoing issue. To aid the more »