1 to 25 of 85 Service Management Jobs in the South East

Service Architect (Bid and Programme) Location : Farnborough, with opportunity for working at home and the need for occasional travel to customer. Security Clearance Level: DV Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring … support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service management input to bid activity, and to implement service transition within an agile delivery programme ...

Service Manager Location: Portsmouth (Hybrid) Clearance: SC (must be able to obtain) Contract: This role is able to be offered on a permanent or contracted basis. If contract, this will run until 30th April 2028. We are seeking an IT Service Manager to support the delivery, coordination … improvement of IT services across a secure MoD Private Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting ...

best-in-class solutions. Working at the cutting-edge of technology It all matters. Lead our approach to major incidents, create a more effective service You’ll lead a consistent Technology & Operations (T&O) response to major incidents, making rapid resolution and minimal disruption to customer services your priorities … standards. You’ll drive incident communications and activity coordination during business continuity and security incidents, ensuring alignment with customer and internal practices. As our service delivery model is 24/7, you’ll make handovers seamless with a unified response across teams – so that our service is consistent ...

Life on the team As a Service Management team, we are accountable for all services delivered to our customers, including managed services contracts and professional services engagements. Our core focus is on delivering our promises and delighting customers through service innovation and change, leading our teams … help customers achieve their objectives. We take responsibility for all commercial aspects of our service engagements, ensuring contractual ownership, fulfilment of commitments, and driving service evolution and expansion to meet the changing needs of our customers. By leading all service teams, we ensure services are delivered ...

career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems … services to support the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here ...

Service & Platform Manager, you will be responsible for overseeing and managing the Digital Experience (DEX) platform to support the organisation's technology needs. This role is based in London and requires technical expertise in the life science industry to ensure effective platform performance and delivery. Client Details The organisation … medium-sized entity within the life science industry. Description The IT Service & Platform Manager leads the technology service team to deliver a seamless digital workplace experience. This role drives adoption of digital tools, enhances user productivity, and ensures high-quality, secure, and resilient IT services. The manager fosters ...

HRSD will significantly limit effectiveness Lack of ITSM, integrations, or UI capability will prevent you from meeting delivery expectations Essential ServiceNow modules IT Service Management (ITSM) This is the technical backbone of the role. You must be confident in configuring and extending: Incident, Request, Change, and Problem Management CMDB alignment and service mapping dependencies SLAs, approvals, notifications, and service catalogue items Most Technology Experience delivery will anchor here. Customer Service Management (CSM) Absolutely essential. You will be building customer-facing workflows and experiences, including: Customer portals Case management Omnichannel configurations ...

high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value … through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales ...

client is seeking an experienced Delivery Manager to oversee the successful delivery of the Service Workstream within the Blended Experience Programme in the technology sector. This contract role focuses on ensuring all technology can be efficiently and effectively supported in Business As Usual (BAU). The Delivery Manager … required to create and manage service build activities, ensuring prioritisation, timely delivery, and preparedness for testing phases. Coordination and facilitation of the service testing phase will also be a key element of this role, involving collaboration with multiple support teams as defined in the Service Designs. ...

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth - Portsdown Hill Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This … role is ideal for individuals with experience in IT support or service operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests ...

impact in the banking and finance sector? Our client is on the hunt for a talented Associate Vice President to spearhead their IT change management initiatives. This role offers a unique chance to shape processes that drive operational excellence and compliance across the organisation. Purpose of the Role … technology landscape. Your expertise will ensure changes are executed with minimal risk and disruption, while adhering to internal controls and regulatory requirements. The IT Service Delivery team is a cornerstone of EMEA Technology, responsible for managing the processes and tools that enable the planning, delivery, and support ...

Join our dynamic team as an IT Change Manager (Associate) in the bustling banking industry! This is your chance to influence and enhance change management processes across critical systems while ensuring compliance and governance. The IT Service Delivery team is a cornerstone of EMEA Technology, responsible for managing … processes and tools that enable the planning, delivery, and support of IT services. This function drives continuous improvement in IT Service Management (ITSM) practices, with a strong focus on Operational Resilience and compliance with DORA regulations. Skills: Experienced in IT Service Management or Change Management ...

Develop comprehensive test strategies, detailed test plans, test cases, and test scripts (both manual and automated) covering functional and non-functional requirements. Test Execution & Management Execute various types of testing, including Functional, System Integration, Regression, UAT support, Performance, and Security testing . Focus testing efforts on custom workflows, integrations … ServiceNow platform. Strong practical experience with the ServiceNow Automated Test Framework (ATF) . Solid understanding of key ServiceNow modules such as IT Service Management (ITSM) , Customer Service Management (CSM) , HR Service Delivery (HRSD) , or IT Operations Management (ITOM) . Proficiency in test management ...

leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise … consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations ...

Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Contract Length: 31st March 2026 (possible extension beyond this point) Candidates must be eligible for UK SC clearance £340.00 to £390.00 Per Day - Inside IR35 A leading Authority client requires Service Analyst's, ideally … with experience in Government Service Management processes, to help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy to consider candidates who are eligible to obtain ...

distribution platforms. The successful candidate will ensure seamless communication services for our organization and provide expert-level support to end-users. Key Responsibilities Incident & Service Management: Handle daily telephony (fixed line) incidents, service requests, and general queries. Stakeholder Engagement: Attend key meetings and represent the department throughout … project lifecycles. Collaboration: Work closely with internal teams and external vendors to maintain high service standards. Service Provisioning: Manage provisioning, support, and cessation of telephony services. Mailbox & Queue Management: Oversee the Telephony shared mailbox and resolver group using Service Management tools. Continuous Improvement: Identify ...

Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Rates: £340.00 to £390.00 Per Day - Inside IR35 via Umbrella Contract Length: 31st March 2026 (possible extension beyond this point) Ideally Candidates will hold current active SC clearance - however we may consider candidates … eligible to undertake the process for UK SC clearance (min 5 years continuous residence in UK) A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management processes, to help co-ordinate live service incidents, issues, help with the change process ...

Engineering Service Operations Manager - Fire Systems C. £65,000 + Bens - South East London Office + Travel/Allowance or Car! Service Manager with Fire Alarm/Fire Safety experience to work in South East London Office and lead Admin and Engineering team, Health and Safety, etc Role … Managing Fire Alarm Service Engineers and Coordinators Health and Safety Accreditations Account Management SLS/KPI Management BAFE Audits Residential and Commercial Customers service delivery Leading Maintenance and Service engineer team Requirements for Fire Service Manager (Fire Alarm Systems/Fire Detection) Office ...

power of digital transformation and ensuring data is protected and used ethically. Talan provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are IIP Gold accredited … days are the same, but we believe in a flexible approach to working which we know our employees value. Job Description The Role Service Improvement Identify and implement process improvements to enhance efficiency and quality. Develop and maintain documentation for processes, standards, and best practices. Drive automation and optimisation ...

Technical Service Delivery Manager/Technical Project Manager - Redhill (5 days on site during probation and thereafter Wednesday and Friday from home) - £55-60k base plus benefits Fantastic opportunity to gain a DV clearance and work on key projects protecting the nation. MUST have experience of MOD projects … country at a time. Working closely with the Programme Director to support the project implementation of new projects and the ongoing management of our client's MOD project portfolios to meet the customer's and company's requirements. SAS3, CSCS and MMM oversight/ownership at service management ...

advising on kit that actually makes a difference to their business. Responsibilities: Log incidents and faults, categorising them Managing incidents and requests through the service management tool Provide support for a wide range and constantly evolving applications, software & hardware Follow standard operating procedures of the company Maintaining governance … standards across all IT service management processes Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues or service risks to management team Manage scheduled tasks for customers Desirable skills: A good understanding ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA's. Key Responsibilities: o Plan … network support cases to enable fast resolution that exceeds our customers' expectations. o Ensuring accurate recording of all cases using the Company's ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across … role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse ...

Service Desk Team Lead - Professional Services - £50k - £60k - London The Service Desk Supervisor oversees the daily operations of the London IT Service Desk, ensuring top-tier technical support and exemplary customer service for all staff, and clients. In addition to general local and global service … duties, this role at times will involve hands-on user support across multiple channels - phone, email, instant messaging/chat, and in-person. The Service Desk Supervisor coordinates closely with colleagues across the firm's global IT structure to provide seamless 24/7 support in a follow ...

overseeing the end-to-end delivery of IT installation projects across multiple client sites while ensuring a seamless connection between our Support Centre and Service Delivery teams. Your role will be key in managing on-site teams, coordinating logistics, and ensuring installations are delivered efficiently, on time, and within … budget. Youll also play a crucial role in ensuring service excellence by managing escalations, improving support processes, and maintaining strong client relationships. Key Responsibilities Installation & Project Management: You will plan, coordinate, and deliver IT installation projects from start to finish, acting as the main client contact and ensuring ...