1 to 25 of 316 Service Management Jobs in the South East

looking for an experienced Service Owner to join the a central governments key programme, taking ownership of one of its key service lines. The role will hold end-to-end responsibility for the performance, development and continual improvement of the service throughout its lifecycle. … service definition and roadmap, oversee operational performance and risk, manage supplier relationships and ensure the service continues to meet the needs of its users and business stakeholders. This is a senior service management role requiring someone comfortable operating across live services, ITIL processes, suppliers, technical teams ...

Service Management Lead (DV Cleared) Location: Hampshire - Site Based Security Clearance: DV Clearance Essential Contract: Contract Opportunity About the Role We are seeking an experienced Service Management Lead to support the successful transition of new and changed IT services into live operational environments. The role will … bridge between project delivery teams, Service Management, Operations and Support functions , ensuring that all operational, technical and business readiness activities are completed, documented and approved before go-live. You will take ownership of operational acceptance, service transition, support models, knowledge transfer, training, documentation, risk management ...

Service Management Lead (DV Cleared) Location: Hampshire – Site BasedSecurity Clearance:DV Clearance EssentialContract: Contract OpportunityAbout the RoleWe are seeking an experienced Service Management Lead to support the successful transition of new and changed IT services into live operational environments.The role will act as the key bridge … between project delivery teams, Service Management, Operations and Support functions, ensuring that all operational, technical and business readiness activities are completed, documented and approved before go-live.You will take ownership of operational acceptance, service transition, support models, knowledge transfer, training, documentation, risk management and service ...

technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company … global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world's top three companies in public transportation management systems. Indra's technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO2 emissions annually ...

16143Company: Sopra SteriaLocation: Farnborough, GBRJob Type: PermanentJob Level: Level 4Category: Network and InfrastructureIndustry: Professional ServicesPosted Date: 2026-08-20Are you an experienced Service Management leader who has successfully led large, complex services and teams within demanding, secure environments Sopra Steria’s Aerospace, Defence and Security business … looking for a Senior Service Manager to take ownership of a large and growing service, providing leadership across a broad Service Management capability, and helping shape how the service develops over the coming years.The service is still evolving and going through significant transformation, giving ...

minimum of 5 years' unbroken UK residency Role Overview We are seeking an experienced Change Analyst/Change Manager to join an established IT Service Management environment in Hursley. The successful candidate will have strong experience working within IT Change Management or Service Management , with … changes are appropriately assessed, authorised and implemented. Coordinate multiple stakeholders across technical, operational and business teams. Assess the risk, impact and potential business/service disruption associated with proposed changes. Ensure appropriate governance, approvals and supporting evidence are in place before changes proceed. Manage change schedules and identify potential ...

Rural Affairs (Defra) and is responsible for ensuring the safety, quality, and efficacy of veterinary medicines in the UK. We have an IT Operations & Service Management Lead vacancy The Veterinary Medicines Directorate is looking for an IT Operations and Service Management Lead to join … Operations team. This is a hands-on operational role with service management responsibility. The post holder will support the reliable day-to-day running of IT services that underpin VMDs regulatory, scientific and business activities, with a particular focus on modern computing, end user services, service desk ...

critical infrastructure. Our work spans organisational change, digital transformation, programme delivery, cyber security, AI, data and analytics, and complex technology procurements. As a Service Management Consultant, you will support clients undertaking large-scale technology and service procurements, digital transformation programmes, and service improvement initiatives. Many … these engagements involve mission-critical communications and operational technology environments, where knowledge of radio, telecommunications, and service management principles is essential. Experience working with TETRA-based communications systems and their operational support models would be particularly valuable. Key Responsibilities Working independently or as part of a multidisciplinary team ...

Service Architect 6 Months £550 - £600/Day Inside IR35 Nationwide locations Clearance: SC We are seeking a Service Architect for our Government client and can be based at your preferred local office (they have offices nationwide). The role will be a mix of office based … remote working. The Service Architect will be an initial 6 month contract paying between £550 - £600/Day Inside IR35. This role is inside IR35 - Due to the service of the role it will now be based on an Umbrella solution. Clearance: SC Role Profile: As a Service ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

seeking a Senior IT Service Manager to take ownership of the performance, governance and continual improvement of critical IT services. This is an outstanding opportunity to play a leading role in ensuring service excellence across a diverse technology estate while working closely with customers, technical teams … stakeholders. The successful candidate will combine strong operational leadership with strategic thinking, helping to shape service delivery, drive customer satisfaction and ensure services evolve in line with business needs. The RoleAs Senior IT Service Manager, you will be responsible for overseeing the delivery and continuous improvement of multiple ...

seeking a Senior IT Service Manager to take ownership of the performance, governance and continual improvement of critical IT services. This is an outstanding opportunity to play a leading role in ensuring service excellence across a diverse technology estate while working closely with customers, technical teams … stakeholders. The successful candidate will combine strong operational leadership with strategic thinking, helping to shape service delivery, drive customer satisfaction and ensure services evolve in line with business needs. The RoleAs Senior IT Service Manager, you will be responsible for overseeing the delivery and continuous improvement of multiple ...

also coordinated, prioritised and managed effectively. The post holder will be actively involved in operational activity, including incident, request, change and problem handling, service desk support, user support, technical triage and escalation of live service issues. The post holder will work closely with EO IT Operations Support colleagues … support, while also directly contributing to hands-on operational tasks. This ensures routine operational work is delivered efficiently, while more complex decisions, risks and service management responsibilities are handled at the appropriate level. As VMD continues to rely on a broad range of digital and technology services ...

Role Summary The IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure … operational, technical, and business readiness activities are completed, documented, and approved. Key responsibilities include coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk management, and service handover activities to support successful service transitions. EEO and Inclusion Statement We are committed to creating an inclusive environment where ...

Service Manager Contract: Initial 6 months IR35: Outside IR35 Clearance: SC + NPPV3 required Location: London/Hybrid We are looking for an experienced IT Service Manager to support a major transformation programme within the Metropolitan Police. The role will support and deputise for the IT Service Design Workstream Lead, helping to coordinate service design, transition and operational readiness activities across the programme. You will play a key role in ensuring new technology capabilities are introduced into live service in a controlled, supportable and sustainable way. Key Responsibilities Support the delivery of service ...

Cleared Senior Service Architect Location: Basingstoke (Onsite) Rate: Up to £675 per day (via approved umbrella company) Contract Length: Until 31st May 2027, with potential extension Security Clearance: Active DV Clearance Required We are seeking an experienced DV Cleared Senior Service Architect to join a high-profile programme … delivering critical services within a secure environment. This role requires a strong background in both service management and technology, with responsibility for defining and delivering service design artefacts that support successful operational acceptance and long-term service delivery. The successful candidate will work closely with stakeholders ...

exciting opportunity for an experienced IT Service Management professional to support the day-to-day operation and continual improvement of corporate IT services. Working closely with managed service providers and third-party suppliers, you will drive service performance, oversee incident and problem management activities, deliver … meaningful reporting and analysis, and help ensure exceptional service delivery across the organisation. Client Details Working for a major infrastructure organisation in central London Description Act as the operational interface between the organisation and managed service providers and third-party IT suppliers. Monitor, manage and coordinate ...

Service Delivery Manager Location: Hampshire Working Pattern: Hybrid Hours: Monday–Friday, 9:00am–5:30pm Travel: Regular UK customer travel required Competitive Salary We’re looking for an experienced Service Delivery Manager to join a growing technology and cyber security services team. The role would suit someone with … strong background in service delivery, IT service management or managed security services, who enjoys working with customers and solving problems. What you’ll be doing Manage the day-to-day service relationship with a portfolio of customers. Act as a key contact for service-related ...

Service Design Manager - 16 month FTC Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading … anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. The Service Design Manager is responsible for defining and implementing Indra's service design and service transition approach for the TfL Proteus contract, ensuring that ...

technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company … global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO2 emissions annually ...

This is a role for someone who takes ownership, builds structure, and makes service delivery something the business and its customers can genuinely rely on. Westbase.io operates across three core service delivery pillars: Staging and Configuration, Field Services, and NOC Services (delivered via Westbase 24/7). … business scales, structured service governance, commercial delivery discipline, and repeatable project management are becoming critical to how we grow and retain customers. The Service Delivery Manager is a central role within the Service and Technical Directorate. You’ll own the end-to-end delivery experience ...

exciting opportunity for a Technical Delivery Manager to lead a portfolio of strategic Production Management & Service Delivery initiatives within a complex financial services environment. Managing around eight concurrent projects, you will drive operational resilience, monitoring and observability, service governance, production support transformation and technology improvements. Client Details … organisation within the financial services industry, located in London. Description Lead end-to-end delivery of multiple Production Management & Service Delivery initiatives. Manage a portfolio of approximately eight concurrent projects and workstreams. Develop and maintain project plans, delivery roadmaps and implementation schedules. Oversee project budgets, financial tracking ...

Role Overview An Amazing Career Opportunity for a Senior Program Manager, Strategic Service Programs! Location: Reading, UK. Job ID: 49356. The Senior Program Manager, Strategic Service Programs, will play a critical role in leading strategic customer, business, and transformation programs focused in EMEA while supporting global services transformation … lead complex customer‐facing programs and internal initiatives ranging from multi-year programs to shorter-term strategic projects, while helping evolve HID’s growing service portfolio, recurring revenue offerings, operational processes, and service delivery capabilities. The Senior Program Manager, Strategic Service Programs, must manage multiple concurrent projects ...

Description Job Title: NDH(D) Service Delivery Manager Contract: 12-month contract (potential for extension) Security: SC required or ability to obtain Purpose of the Role The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL … Defence/public‐sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital Delivery Services (MDDS ...

Operational IT Vendor Manager is responsible for ensuring the day-to-day value, compliance, and performance of our third-party IT vendors and service providers. This role acts as the primary liaison between internal IT teams (e.g., Service Desk, Infrastructure, Application Support) and external partners, focusing on service delivery reliability, adherence to Service Level Agreements (SLAs), and the swift resolution of operational issues to maintain seamless IT services. Key Operational Responsibilities Performance and Service Delivery Management. SLA & KPI Tracking: Establish, monitor, and report daily and weekly on vendor performance against contractual SLAs and Key Performance ...