1 to 25 of 104 Service Management Jobs in the South East

shape how technology serves one of London's most ambitious boroughs. Southwark is building a brand new Digital and Resident Experience, and as IT Service Manager, you will be the single point of ownership for how service quality is defined, held to account and improved across it, setting … standards that the Service Desk, technical teams and suppliers work to. You'll join at a genuinely exciting time for the council, as we invest in our people and technology to better serve more than 300,000 residents across Southwark's diverse communities. You'll build the service ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role … within our Service Introduction team, part of Digital Corporate & Shared Services and Digital Operations Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role … within our Service Introduction team, part of Digital Corporate & Shared Services and Digital Operations Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction ...

Southwark is building a brand-new Digital and Resident Experience, and as ITSM Lead, you'll own the design, documentation and operation of the service management processes and platform that everything else depends on. You'll join at a genuinely exciting time for the council, as we invest … Board, step in as major incident manager when it matters most and develop the ITSM Engineer who reports to you. If you're a service management professional who wants to build mature, consistent practice from the ground up and make a genuine difference to the services residents rely ...

sooner! You will work with You will be part of a global team focused on supporting the bp EV business in its IT Service Management (ITSM) responsibilities. You will be collaborating with stakeholders across technology, finance, operations and regional business to drive resolution to incidents and ensure … customer interfaces are fit for purpose. Enterprise Technology Engineers in this space are responsible for engaging business and third-party stakeholders to understand service requirements, design, build and transition service offerings (including support models) into operations that enable bp pulse to operationally support digital services. This role also ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

months to start, project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service … United Kingdom, Italy and Japan, integrating the contribution of teams, client teams and third-party suppliers. Key accountabilities Own the end-to-end service management relationship and provide clear accountability for global service outcomes, without displacing the contractual accountability of individual service providers. Lead global service ...

Service Operations Manager - SC Cleared We are seeking an experienced Service Operations Manager to take ownership of day-to-day service management across a complex, multi-supplier IT environment. This is a key operational role, responsible for ensuring services are delivered effectively, consistently … high standard. You will work across Service Desk, End User Compute, technical teams and suppliers, driving strong service performance, governance and continuous improvement. What you'll be doing Lead daily and weekly operational governance across IT service management activities. Coordinate Service Desk, End User Compute ...

Active SC Clearance is essential for this role We're looking for an organised and proactive Service Operations Coordinator to play a key role in the day-to-day management of incidents, service requests, escalations and wider IT service management activities. Working across multiple support … teams, suppliers and service management functions, you'll help ensure services run smoothly, risks are identified early, and operational governance is maintained to the highest standards. Location: Reading Pay : DOE Active SC Clearance is essential. Applicants must be nationals of the UK, Italy or Japan . Dual nationality ...

Service Design Manager Our client is a leading global technology and consulting organisation, delivering innovative solutions and supporting critical business operations for customers around the world. The company operates across a diverse range of sectors, providing high-value technology services, systems integration, digital transformation, and managed services to public … organisation continues to grow its presence across the UK and is seeking additional resources to support a number of upcoming projects. The Role The Service Design Manager is responsible for defining and implementing the service design and service transition approach for a large-scale revenue collection ...

recruiting for an Event, Capacity, Availability & Service Continuity Manager to be based 1 day a week in Reading, 4 days remote. Active SC Clearance is essential. The role falls inside IR35 so you will need to work through an umbrella company for the duration of the contract. You will … proactive management of service health, operational resilience and future service demand across the Service Management operating model. The role provides governance and coordination for Event Management, Availability Management, Capacity Management and Service Continuity Management, ensuring that services remain reliable, scalable ...

Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. The IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. … This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical, and business readiness activities are completed, documented, and approved. The role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk ...

title: Service Solutions Consultant Location: Reading or Nottingham (Hybrid) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. We’re looking for a personable and confident Service … background in IT services who is keen to develop their career in a customer-facing, pre-sales role. Working alongside Solution Architects, Sales and Service Delivery teams, you’ll help develop managed service solutions, prepare quotations and proposals, support tender responses and present service offerings to customers. ...

making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. Reporting to the Head of Service Governance & Improvement, the ITSM Tooling Product Manager will be responsible for the vision, strategy, governance and continual improvement of M Group Technology's ServiceNow … platform and wider Service Management tooling ecosystem. As the Product Owner for ServiceNow, you'll ensure the platform supports efficient, standardised and measurable service delivery across Technology and its service partners. Working closely with stakeholders across the business, you'll balance operational priorities with strategic objectives ...

Asset & Configuration Coordinator We are looking for an experienced Asset & Configuration Coordinator to join a large-scale, complex technology and service environment during an important period of service transition and handback. This role will provide additional capability across Asset, Configuration and wider Service Management functions, helping … accurate asset and configuration data while supporting business-as-usual operations and transition activities. Key Responsibilities Maintain and improve Asset Registers, CMDBs and Configuration Management Systems Manage asset and configuration records throughout the full lifecycle Ensure the accuracy, integrity and quality of asset and configuration data Support asset audits ...

rate: Competitive Market rate The Jira Specialist will be responsible for configuring, administering, and optimizing South East Water's Atlassian ecosystem, including Jira Service Management (JSM), Jira Software, Confluence, Atlassian Assets (Insight), and Jira Plans. The role will support enterprise service management processes, workflow automation, reporting … integrations, and platform governance while ensuring alignment with ITIL best practices and business objectives. Key Responsibilities Configure and maintain Jira Service Management projects, workflows, SLAs, request catalogues, automation rules, and portals. Support the design and maintenance of Atlassian Assets (CMDB) to improve service visibility and dependency mapping. ...

underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Service Desk Ops Manager Location: London (onsite 5 days per week) Due to the nature of the work and the customers we support, the successful … subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience ...

services. This is a key role responsible for establishing and leading the continual improvement and innovation function across the programme, identifying opportunities to improve service quality, operational efficiency, system resilience, maintainability, customer outcomes and value for money . The successful candidate will work across operational, service management … manage and continuously develop the programme's Continual Improvement and Innovation framework , aligned with ITIL principles and contractual requirements. Lead continual improvement processes across service delivery, operations, engineering and technology environments. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management and incident management ...

Infrastructure Project Manager - £70,000 - Kingston, Surrey - Hybrid Prince 2 - Project Manager - Service Delivery - Agile A well established, tech business based in Kingston, Surrey are looking for a proactive, organised and delivery-focusedIT Project Manager & Service Delivery Managerto join their Technology Team. This is a broad and highly … visible role, responsible for bringing structure, governance and accountability to the delivery of IT and infrastructure projects, while also supporting effective technology service operations. You will work across technical teams, business stakeholders, finance and third-party suppliers to ensure projects and operational activity are delivered in line with agreed ...

client is a national mapping agency. Senior Technology Service Manager Full Time | £46,628.00 to £54,399.00 (dependent on experience) Hybrid Southampton Who we are We are Great Britains national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better … Technology ServiceManager you will play a pivotal role in ensuring the operational excellence of ourBusiness Systems, Positioning and Applyingservices. You will lead and oversee Service Management processes, drive performance ensuring KPIs and customer expectations are met, ensure compliance with relevant standards and domain best-practice (including security), whilst ...

work through an umbrella company for the duration of the contract. You will own the governance, integrity and continual improvement of IT Asset Management and Service Configuration Management across the Service Management operating model. You must have significant experience managing IT Asset Management and Configuration Management within a complex enterprise or managed service environment. You will also have experience maintaining CMDBs, service maps, dependency models and governance processes. Strong knowledge of ITIL 4 Asset Management and Service Configuration Management practices. Experience coordinating configuration and asset management ...

Configuration and Asset Lead for a Social Housing Provider. This strategic position has been created to strengthen and oversee the company's IT Asset Management and Configuration Management practices. As a key driver of lifecycle control and data governance, you will play a crucial part in ensuring precise … asset tracking, data accuracy, and process optimisation. Your work will directly support critical IT service management functions, enhancing operational efficiency and strategic decision-making within the organisation. Key Responsibilities Lead the development and refinement of IT Asset and Configuration Management operating models Manage the complete lifecycle ...

experienced Jira Specialist to support and enhance an enterprise Atlassian environment. This is an excellent opportunity to take ownership of platform configuration, service management workflows and integrations, helping improve operational efficiency across multiple business functions. You'll work across Jira Service Management, Jira Software, Confluence … Atlassian Assets, focusing on platform optimisation, automation, reporting and service management. Your work will help improve service visibility, streamline processes and provide better insights into operational performance and project delivery. Key Skills & Experience Hands-on administration of Jira Service Management, Jira Software and Confluence. Configuring workflows ...

solutions that truly matter. About the Role We are looking for an experienced Workday Technical AMS Lead - Financials to lead technical application support, integration management and enhancement delivery for Workday Financials clients. You will take ownership of the technical Application Managed Services (AMS) function, ensuring integrations, reporting, security … related technical components operate reliably and efficiently. You will manage incidents and problems, deliver enhancements, maintain service levels and work closely with finance, IT and third-party stakeholders. The ideal candidate will combine strong hands-on Workday technical expertise with experience in AMS or post-go-live support, service ...

Software Asset Management Lead/IT Asset Manager An excellent opportunity to join a busy IT Service Management practice, helping to strengthen software and IT asset governance, compliance, optimisation and value in a complex technology environment. If youve also worked in the following roles, wed also like … hear from you: Software Asset Manager, SAM Manager, ITAM Manager, Software Licensing Manager, Software Licence Manager, Software Asset Management Specialist, IT Asset Management Specialist, Software Compliance Manager Benefits include a Civil Service Defined Benefit Pension with a 28.97% employer contribution, 28.5 days paid holiday plus UK public ...