1 to 25 of 94 Service Management Jobs in the South East

broader WTW group and the world's leading provider of analytics and actuarial modelling software to the insurance industry. The Senior Director of Service Delivery is a senior leadership role within ICT Technology, accountable for defining and delivering a best-in-class service capability across ICT's diverse … portfolio of software and technology-enabled services. The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective. This role operates ...

have an excellent contract job opportunity for a Service Designer A service Designer works with platforms, products and project teams within client's Transform to follow the service design process to produce service architecture, service design specifications and complete the service onboarding … extend further) Location - Waterside (UB7 0GB) (2-3 days per week onsite) Pay - attractive daily rate (inside IR35) Overview of the role A service Designer works with platforms, products and project teams within IAG Transform to follow the service design process to produce service architecture, service ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

seeking a Senior IT Service Manager to take ownership of the performance, governance and continual improvement of critical IT services. This is an outstanding opportunity to play a leading role in ensuring service excellence across a diverse technology estate while working closely with customers, technical teams … stakeholders. The successful candidate will combine strong operational leadership with strategic thinking, helping to shape service delivery, drive customer satisfaction and ensure services evolve in line with business needs. The RoleAs Senior IT Service Manager, you will be responsible for overseeing the delivery and continuous improvement of multiple ...

Service Operations Lead to join a high-profile international charity. The role will help build, improve and manage the technology service operations capability. The organisation is entering an important phase of growth and transformation, with technology playing an increasingly central role in how it scales services, supports users … delivers trusted, high-quality digital operations. This is a hands-on team leader role. Small team to provide service support to 200+ staff globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management ...

Description Job Title: NDH(D) Service Delivery Manager Contract: 12-month contract (potential for extension) Security: SC required or ability to obtain Purpose of the Role The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL … Defence/public-sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital Delivery Services (MDDS ...

Service Desk Manager Egham £50,000£55,000 We are currently recruiting for an experienced Service Desk Manager to join a well-established and growing Fire & Security business based in Egham . Due to continued expansion and increasing customer demand, our client is looking to add a driven … highly organised manager to oversee the daily operational performance of their Customer Service Centre. This is a fantastic opportunity for an experienced operations or service desk professional within the Fire & Security sector to join a forward-thinking business offering long-term stability, progression opportunities, and a collaborative working ...

Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident … governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes . The successful contractor will bring strong stakeholder engagement skills, operational leadership, and a structured approach to managing major incidents across technology and business services. ...

technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery. About the Role The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing large-scale … will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership. Key Responsibilities Migration Programme Leadership Lead ...

class support for enterprise software used by organisations worldwide. This is an excellent opportunity for someone with a passion for networking, infrastructure and customer service to develop their technical expertise within a collaborative environment. About the Role Working alongside Engineering, Development and Customer Success teams, you will diagnose … with software configuration, and ensure incidents are managed through to successful resolution. You'll gain exposure to enterprise networking technologies, authentication systems and infrastructure management while helping customers maximise the value of our software. Key Responsibilities Provide technical support for enterprise software applications. Diagnose, troubleshoot and resolve customer issues ...

months minimum. Remote working - UK based. ASAP start. SC clearance required. Role The JSM Architect (SC Cleared) will take technical ownership of the Jira Service Management platform, defining its overall architecture, structure, and long-term scalability. Lead the design and management of workflows across JSM, ensuring they … efficient, scalable, and aligned with enterprise service management standards. Own configuration management within JSM, establishing governance, structure, and consistency across projects and instances. Define and maintain the platform's data model and schema design, including request types, asset/configuration management, and SLA structures. Design ...

Service Architect +Current DV Clearance is essential +On site in Hampshire months + +Outside IR35 + 650 - 750 a day We're seeking an experienced Service Architect to join a high-profile Ministry of Defence (MOD) programme on a long-term contract. This is an excellent opportunity … role in designing and delivering secure, resilient, and supportable services within a complex defence environment. Key Responsibilities Design and develop end-to-end service architecture aligned with business and technical requirements. Produce service designs that meet operational, security, and supportability standards. Work closely with technical architects, engineering teams ...

Service Architect +Current DV Clearance is essential +On site in Hampshire +18 months + +Outside IR35 +£650 - £750 a day We're seeking an experienced Service Architect to join a high-profile Ministry of Defence (MOD) programme on a long-term contract. This is an excellent opportunity … role in designing and delivering secure, resilient, and supportable services within a complex defence environment. Key Responsibilities Design and develop end-to-end service architecture aligned with business and technical requirements. Produce service designs that meet operational, security, and supportability standards. Work closely with technical architects, engineering teams ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

Helix Solution Architect 6-12 Month Contract | Hybrid Looking for a BMC Helix Solution Architect to lead the design and delivery of enterprise-scale service management solutions within a major transformation programme. This role focuses on modernising IT operations, driving automation, and improving service delivery across complex … Skills & Experience: Strong BMC Helix architecture experience across ITSM, CMDB, Discovery, Digital Workplace and Automation Deep understanding of BMC Remedy, integrations, workflows, forms and service management processes Proven experience implementing and aligning environments to CIS Controls v8.1 Strong knowledge of ITIL and enterprise service management best ...

First Line IT Service Desk Analyst Waterlooville Permanent Full Time Hybrid 28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution or escalation. … first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical ...

First Line IT Service Desk Analyst Waterlooville Permanent | Full Time | Hybrid £28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution or escalation. … first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical ...

ongoing ownership, governance, optimisation and continuous improvement of the platform once live. You'll be comfortable working across the Atlassian ecosystem, including Jira, Jira Service Management, Jira Work Management and Jira Assets, creating a scalable, integrated platform that supports teams across VoCoVo. A critical element of this … building and configuring Jira platforms from the ground up, beyond day-to-day administration of existing environments. Experience across the Atlassian ecosystem, including Jira Service Management (JSM), Jira Work Management (JWM), Jira Assets and related plugins/tools. You've previously built and scaled Jira ...

Service Delivery Manager MLL Telecom Ltd is one of the UK’s leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers’ communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today’s rapidly evolving environment. … services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone’s Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

stability, and resilience of Eckoh's AWS-hosted SaaS platforms within a regulated environment. This role is centred on cloud operations, incident triage, and service ownership. You will proactively monitor platform health, assess alerts, determine business impact, and drive incidents through to resolution in line with SLAs. Strong analytical … must be able to quickly interpret technical signals, prioritise effectively, and coordinate the right response. You will have solid experience using Atlassian Jira Service Management, confidently managing ticket queues, owning incidents end-to-end, and maintaining accurate communication throughout the lifecycle. A broad technical foundation across AWS, infrastructure ...

serve organisations across a wide range of industry sectors that require advanced, bespoke security solutions and the highest-level security clearances. Your responsibilities - Service Desk & Call Management Coordinate and prioritise service calls for CCTV, access control, intruder alarms, intercoms, and related systems. Log, categorise, update, and close … tickets accurately within the service management system. Allocate work to field engineers and subcontractors based on skills, location, and urgency. Act as an escalation point for critical, high-priority, or SLA-breaching incidents. Customer & Stakeholder Communication Act as a primary point of contact for customers regarding faults, maintenance ...

Operations Manager Excellent opportunity to join a growing MSP and lead hardware operations across the business. Senior role overseeing equipment builds, deployments, repairs, stock management and workshop engineers. Hands-on position working closely with Service Delivery, Projects, Procurement and Technical teams. To apply, please email … client? Our client is a well-established Managed Service Provider delivering technology solutions to a diverse customer base. As part of their continued growth, they are looking to appoint an experienced Hardware Operations Manager to take ownership of hardware services, workshop operations and deployment activities across the business. This ...

issues, dependencies, and change controls. Provide regular status reporting to senior stakeholders and project boards. Ensure projects are delivered in accordance with established project management and service management frameworks. Required Skills & Experience Proven experience delivering network infrastructure projects in enterprise environments. Strong understanding of networking technologies including … related infrastructure. Experience working within a Cisco-centric environment is highly desirable. Demonstrable experience managing technical teams and third-party vendors. Excellent stakeholder management, communication, and leadership skills. Strong planning, budgeting, and risk management capabilities. Qualifications PRINCE2 Practitioner (or equivalent project management certification). ITIL Foundation certification ...

employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware … bring additional expertise to the team from the outset and help strengthen their existing Microsoft 365 capabilities. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization ...