1 to 25 of 101 Service Management Jobs in the South East

manufacturing group, is currently implementing IFS cloud as part of a multi-year ERP upgrade programme. As part of this endeavour, my client is looking to bring on a Service Management/Field Service Functional Consultant, working outside IR35, for a 9 month piece of work. The postholder of this role will be responsible for designing, configuring … and supporting IFS modules that enable efficient service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud. Key … Responsibilities: Solution Design & Configuration: Analyze business processes and design IFS Service Management solutions covering Field Service, Service Contracts, Warranties, and Mobile Service functionality. Field Service Planning & Execution: Configure and optimize work order management, technician scheduling, dispatching, and field execution processes. Service Contracts & Warranties:Implement service agreement structures, warranty handling, pricing models More ❯

Service Architect (Bid and Programme) Location : Farnborough, with opportunity for working at home and the need for occasional travel to customer. Security Clearance Level: DV Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our … security, civil, and health markets. We support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service management input to bid activity, and to implement service transition within an agile delivery programme environment. This pivotal role … ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. Working as part of the Solution Architects team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is both a More ❯

The ITSM Change Analyst is responsible for the day to day management of the IT Change Management process and reporting Main Tasks: The efficient and effective operation of the IT Change Management and Service Transition processes in accordance with current policies and procedures Supporting the Global Change and Service Transition Manager to ensure the IT … Change Management process operates effectively and efficiently Working with other service management functions to ensure effective operation of the change and transition functions The production of schedules of change for managing changes to the live environment Progressing the status of changes with service departments to ensure data is current Providing guidance to those involved in change … management and service transition Producing change management and service transition reports as required by the change and transition processes Planning own work to meet given objectives and processes within a clear framework of accountability while exercising substantial personal responsibility and autonomy Adhering to IT governance and controls Requirements 1–3 years of experience working within IT More ❯

Service Delivery Manager - X3 Initial 3-month contract Reading SC required up to 107ph, UMB, inside IR35 What you will do as a Service Delivery Manager: Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service … team collaboration, sharing knowledge and contributing to a positive delivery culture. What You'll Bring: Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - 80 to 100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they … meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and … contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. Understanding More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - £80 to £100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they … meet performance, compliance, and customer expectations. · Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. · Monitor service performance, identifying risks, issues, and opportunities for improvement. · Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. · Facilitate service reviews, gathering feedback and … contributing to service improvement plans. · Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. · Contribute to service planning, supporting roadmap development and capability growth. · Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. · Understanding More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support the operation … of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the operational More ❯

Technology Service Desk Engineer Epsom/Hybrid | Technology | Permanent | Full Time Competitive salary, depending on experience 37.5 Hours Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we'll do whatever it takes to look after the UK's wellbeing. It … patients, members, and customers. We provide you with the support and opportunities to build a rewarding career while making a positive impact on people's lives. As a Technology Service Desk Engineer reporting to the Service Desk Manager, you will be part of a dynamic team responsible for providing exceptional support services to our organisation. This role isn … t a standard Service Desk role just logging tickets, but about using your technical ability to push to automate and streamline the support we deliver to the charity. This is an exciting opportunity to contribute to the revolution of technology support services and enhance the efficiency and productivity of our employees, ultimately improving patient care. As our Technology Service More ❯

As a IT Service & Platform Manager, you will be responsible for overseeing and managing the Digital Experience (DEX) platform to support the organisation's technology needs. This role is based in London and requires technical expertise in the life science industry to ensure effective platform performance and delivery. Client Details The organisation is a medium-sized entity within the … life science industry. Description The IT Service & Platform Manager leads the technology service team to deliver a seamless digital workplace experience. This role drives adoption of digital tools, enhances user productivity, and ensures high-quality, secure, and resilient IT services. The manager fosters a customer-focused culture, drives continuous service improvement, and partners with stakeholders to optimise … technology use. Key Responsibilities: Strategic Leadership: Define and execute the digital employee experience (DEX) strategy, processes, and tools. Team Management: Lead, hire, coach, and develop a high-performing technology team in a matrix environment. Budget Oversight: Manage and optimise an annual operational technology budget (~£1.5m). Vendor & Partner Management: Oversee technology suppliers, SaaS vendors, and strategic partners to More ❯

Are you ready to rethink your routine? We're looking for a Service Delivery Manager to join our focused and highly skilled internal Tech team. Reporting into our Head of Tech Enablement, you will own and coordinate the day-to-day delivery of technology operations across the business. You will act as the critical liaison between business stakeholders, the … offshore application management partner, and the internal End User Computing (EUC) team, with the primary goal of ensuring reliable, secure, and customer-focused IT services that uphold business continuity and efficiency. * Please note, this role is based at our Head Office in Chelsea 4-5 days a week. Welcome to Trinny London Here at Trinny London, we're changing … We support each other to achieve our goals and thrive on collaboration. The Role Your daily to-dos might look like this: Own and manage end-to-end IT service delivery, ensuring high levels of availability, performance, and user satisfaction, leading our End User Analysts to deliver first and second-line support to head office, retail, and field users. More ❯

help people save, spend and manage their money in a new and transformative way. Now we present... Engine by Starling. Engine by Starling is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and over a year ago we split out as a separate business. We are on a mission to … preference is that you're located within a commutable distance of our London office, so that we're able to interact and collaborate in person. About the Role The Service Data Analyst is responsible for ensuring that service performance is transparent, data-driven, meeting our contractual SLAs with clients and continuously improving. This role combines strong analytical capability … with service oversight — transforming operational data into actionable insights, ensuring consistent metric definitions, and maintaining a high standard of reporting across the service function. Ensures that every service decision at Engine is backed by data, every metric is clearly defined, and every improvement is measurable. They transform operational data into meaningful insights, supporting governance, SLA compliance, transparency More ❯

Service Desk Engineer Lead Role Overview: Our client is seeking a proactive, customer-focused and dedicated Shift Leader Service Desk Support Engineer to oversee the daily operations of their Service Desk providing 24/7/365 support for end users. The successful candidate will be responsible for managing a team of service desk technicians, providing … positive attitude are essential for success in this role. This is hybrid based. Key Accountabilities/Responsibilities: Team Leadership & Supervision: Lead and coordinate the activities of a team of service desk technicians, ensuring that all incidents and service requests are logged, prioritised, and resolved in a timely manner. Provide mentorship, guidance, and on-the-job training to junior … technicians. Serve as the point of escalation for more complex or high-priority incidents Ensure team members follow procedures, managing their tickets effectively, and adhering to established service level agreements (SLAs). Service Desk Operations: Serve as the primary point of contact for all IT-related inquiries and incidents from end users via phone, email, or ticketing system. More ❯

Our client is seeking an experienced Delivery Manager to oversee the successful delivery of the Service Workstream within the Blended Experience Programme in the technology sector. This contract role focuses on ensuring all technology can be efficiently and effectively supported in Business As Usual (BAU). The Delivery Manager is required to create and manage service build activities … ensuring prioritisation, timely delivery, and preparedness for testing phases. Coordination and facilitation of the service testing phase will also be a key element of this role, involving collaboration with multiple support teams as defined in the Service Designs. Key Responsibilities End-to-End Delivery: Manage the full lifecycle of the Service Workstream across Service Design, Service Build, Service Test, and Service Transition, ensuring all services are accepted into BAU support. Agile Leadership: Lead Agile delivery practices (Scrum/Kanban), encouraging collaboration and continuous improvement. Tool Utilisation: Own the Service Workstream delivery plan within Jira, overseeing work delivery and progress tracking. Stakeholder Engagement: Act as the main point of contact between delivery teams More ❯

ServiceNow configurations, customisations, and integrations. Develop comprehensive test strategies, detailed test plans, test cases, and test scripts (both manual and automated) covering functional and non-functional requirements. Test Execution & Management Execute various types of testing, including Functional, System Integration, Regression, UAT support, Performance, and Security testing . Focus testing efforts on custom workflows, integrations, and critical business processes within … least 1 year specifically focused on the ServiceNow platform. Strong practical experience with the ServiceNow Automated Test Framework (ATF) . Solid understanding of key ServiceNow modules such as IT Service Management (ITSM) , Customer Service Management (CSM) , HR Service Delivery (HRSD) , or IT Operations Management (ITOM) . Proficiency in test management and defect tracking More ❯

Role description Role-Service Desk Location-MoorGate Type-FTE Mode-5 Days from Office Seeking a Senior Service Desk professional with 3 to 5 years of experience to deliver expert support and management of IT service requests and incidents Job Description Provide highquality Service Desk support ensuring timely resolution of user issues and service requests Manage IT service requests and incidents efficiently using industrystandard tools and processes Collaborate with crossfunctional teams to improve IT service management and implement best practices Continuously update technical knowledge related to Service Desk operations and emerging technologies Ensure adherence to ITIL frameworks and maintain service level agreements SLAs Participate in knowledge sharing documentation … and process improvement initiatives to enhance team performance Roles and Responsibilities Manage and resolve incidents and service requests logged through Service Desk platforms ensuring high customer satisfaction Monitor and maintain IT service operations to prevent service disruptions Act as an escalation point for complex Service Desk issues providing advanced support as needed Conduct root cause More ❯

Technical Service Delivery Manager About the Role Are you an experienced Technical Service Delivery Manager with strong project management expertise in MOD or UK Government environments? Do you excel at coordinating complex technical programmes, managing stakeholders, and ensuring smooth service delivery across multiple projects? Key Responsibilities Take oversight/ownership of specific MOD-related service portfolios at a service management level. Manage the overall picture of all active projects, aligning delivery against contract scopes. Create and maintain programme overviews including schedules, risks, plans, and open activities. Full project management ownership of assigned projects across multiple contracts. Produce high-quality documentation: PMPs, Risk Registers, Schedules, and more. Ensure internal service launches … the technical/project support contact for projects under your remit. Assist with resolving engineering or technical issues during project delivery. Support the introduction and roll-out of new service management and planning functions. Help improve through-life support capabilities. Support other PMs to ensure smooth progression of projects through the business. Contribute to bid writing for MOD More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Contract Length: 31st March 2026 (possible extension beyond this point) Candidates must be eligible for UK SC clearance £340.00 to £390.00 Per Day - Inside IR35 A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management processes … to help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy to consider candidates who are eligible to obtain UK SC Security Clearance. Along with good service knowledge, you must have strong consulting/communication skills, these … are essential. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be a Subject Matter Expert in Government Service Management processes such as Incident, Problem & Change Clearly capture detail and communicate issues concisely Provide status communications to More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Rates: £340.00 to £390.00 Per Day - Inside IR35 via Umbrella Contract Length: 31st March 2026 (possible extension beyond this point) Ideally Candidates will hold current active SC clearance - however we may consider candidates who are eligible to undertake the process for UK SC clearance … min 5 years continuous residence in UK) A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management processes, to help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy to … consider candidates who are eligible to obtain UK SC Security Clearance. Along with good service knowledge, you must have strong consulting/communication skills, these are essential. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be a More ❯

Engineering Service Operations Manager - Fire Systems C. £65,000 + Bens - South East London Office + Travel/Allowance or Car! Service Manager with Fire Alarm/Fire Safety experience to work in South East London Office and lead Admin and Engineering team, Health and Safety, etc Role is Managing Fire Alarm Service Engineers and Coordinators Health … and Safety Accreditations Account Management SLS/KPI Management BAFE Audits Residential and Commercial Customers service delivery Leading Maintenance and Service engineer team Requirements for Fire Service Manager (Fire Alarm Systems/Fire Detection) Office is in South East London (so must be commutable daily) Experience of working for a Fire Alarm, Fire Detection, Fire … Safety, BAFE or FIA company to know Fire systems maintenance Service Manager, Engineering Manager, Service Delivery Manager, Service Desk Manager experience (Fire Alarm/Fire Detection/Fire Protection/Fire Safety) Benefits - for Fire Service Manager (Fire Alarm Systems/Fire Detection, etc) Salary c. £65000 Car or Car Allowance or Travel allowance Holidays Pension More ❯

broad range of internal and external stakeholders on a range of business sensitive issues to a wide range of audiences including executive directors. Maintain close relationship with Digital Programme Management Office (PMO) expert level, managing complex programme interdependencies. Manage potentially antagonistic situations with staff and stakeholders within an operational setting working to successful outcomes. Deal with complex and conflicting … in day-today workload in workshops, meetings, one-on-one communications, and other events, comprising various parts of the business. Advocate development of an improvement culture Communicate sensitive Digital service issues to a wide range staff both internally and across the Integrated care System (ICS) Ensure optimum engagement, securing appropriate buy in, support and understanding. Provide and receive highly … including presenting information about projects and dependencies to a wide range of internal and external stakeholders in formal settings. Employ effective communication, negotiation and influencing skills to enable effective service management with stakeholders at all levels (including Executive Directors, Chief Executives) who may hold differing and contentious views. Deliver presentations on Portfolio developments to large multi-disciplinary audiences More ❯

Technical Service Delivery Manager/Technical Project Manager - Redhill (5 days on site during probation and thereafter Wednesday and Friday from home) - £55-60k base plus benefits Fantastic opportunity to gain a DV clearance and work on key projects protecting the nation. MUST have experience of MOD projects and MUST be eligible for DV clearance which means … no more than 28 days out of the country at a time. Working closely with the Programme Director to support the project implementation of new projects and the ongoing management of our client's MOD project portfolios to meet the customer's and company's requirements. SAS3, CSCS and MMM oversight/ownership at service management level. … picture of all ongoing projects against contract scopes. Working with other PMs as required. Matrix is suggested. Capturing programme overviews (schedules, risks, implementation plans, and open jobs). Project management ownership of your own projects across all three contracts. Including: Production and ongoing management of high-quality documentation including Project Management Plans, Risk Registers, Project Schedules, and More ❯

Major Incident Manager - Santander Location: Milton Keynes (Hybrid - 3 days in office) About the Role We're looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution of major incidents. You'll be the direct line of communication into the business , making … You'll work in a high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service provider context . Key Responsibilities Manage and oversee major incidents , ensuring swift resolution and accurate … communication. Monitor KPIs, SLAs, and performance metrics to maintain service excellence. Translate technical information into clear business updates for stakeholders. Drive continual improvement initiatives using data insights and analytics. Ensure content accuracy and consistency in incident reporting. Collaborate with existing team members to support overall incident management strategy. What We're Looking For Proven Major Incident Management More ❯

the minefield of new technology, advising on kit that actually makes a difference to their business. Responsibilities: Log incidents and faults, categorising them Managing incidents and requests through the service management tool Provide support for a wide range and constantly evolving applications, software & hardware Follow standard operating procedures of the company Maintaining governance standards across all IT service management processes Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues or service risks to management team Manage scheduled tasks for customers Desirable skills: A good understanding and hands on experience of Microsoft 365 and Windows Great communications skills both verbal and More ❯

vacancies to be filled. The Delivery Manager is a key role in the delivery of our digital strategy, delivering high-profile, complex digital projects and programmes using Agile project management methods (e.g. Scrum and Kanban). The role is crucial for creating and maintaining focus, enthusiasm and momentum for their defined project areas, working with all teams within the … with colleagues in varying roles and seniority across the Trust, including clinicians and executive directors as well as the ICB. The postholder will be a specialist in Agile project management and be comfortable with delivering challenging data and information to various members of staff. The postholder will demonstrate excellent leadership and problem-solving skills, negotiation and facilitation skills to … wide range of staff (internal and external) either by presentation or formal report. To use specialist knowledge to ensure that DDAT implementations are carried out in accordance with change management best practice. To develop and maintain protocols and standards for system implementation in accordance with project and change management best practice. To use specialist techniques to analyse and More ❯

needs more excellent minds to challenge the status-quo and help it reach new horizons. Where you come in? Are you passionate about delivering a high-quality user-centric service? As a Service Desk Analyst, you will be an essential part of the Service Desk team, ensuring the smooth and efficient delivery of technical support across the … organisation. You'll be responsible for logging and resolving incidents and service requests, providing first-line support with accuracy and professionalism, and maintaining a strong focus on customer satisfaction. This hands-on role blends technical troubleshooting, problem-solving, and service management awareness in a fast-paced environment. You'll contribute to knowledge management by using and … updating internal documentation and promoting self-service tools to users. Working closely with experienced colleagues, you'll have the opportunity to develop your skills, share insights, and help shape a responsive, user-focused Service Desk function. What you will be doing Incident & Request Resolution: Log, triage, and resolve service requests and incidents within SLAs, escalating when needed More ❯