1 to 25 of 120 Service Management Jobs in the South East

manufacturing group, is currently implementing IFS cloud as part of a multi-year ERP upgrade programme. As part of this endeavour, my client is looking to bring on a Service Management/Field Service Functional Consultant, working outside IR35, for a 9 month piece of work. The postholder of this role will be responsible for designing, configuring … and supporting IFS modules that enable efficient service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud. Key … Responsibilities: Solution Design & Configuration: Analyze business processes and design IFS Service Management solutions covering Field Service, Service Contracts, Warranties, and Mobile Service functionality. Field Service Planning & Execution: Configure and optimize work order management, technician scheduling, dispatching, and field execution processes. Service Contracts & Warranties:Implement service agreement structures, warranty handling, pricing models More ❯

Service Architect (Bid and Programme) Location : Farnborough, with opportunity for working at home and the need for occasional travel to customer. Security Clearance Level: DV Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our … security, civil, and health markets. We support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service management input to bid activity, and to implement service transition within an agile delivery programme environment. This pivotal role … ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. Working as part of the Solution Architects team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is both a More ❯

Reporting to the Head of Global Business Services, the GBS Service Management Lead is a critical enabler of GBS success. As a senior member of the GBS team, the Service Management Lead is responsible for overseeing the operational performance of the partners, ensuring alignment with business needs, and driving continuous improvement across service delivery. Acting … as the key interface between the GBS operations and the business stakeholders, this senior member of the GBS function is responsible for Monitoring and reporting on the operational service and performance (against agreed KPIs, OLAs/SLA). Measuring and tracking service demand and consumption, monitoring trends and ensuring the partner remains responsive to changing business need. Monitoring … innovation/impact of continuous improvement initiatives Reviewing measures with the provider and service recipients/functions, gathering feedback and ensuring improvements are implemented effectively What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk More ❯

Position: ITIL Service Management Consultant/Service ArchitectLocation: Hyrbid (On-site in London once/twice a week)Day Rate: £500 p.d (OUTSIDE IR35)Active SC Clearance Required Are you ready to architect the next evolution of IT service excellence? We're looking for a forward-thinking ITIL Service Management Consultant to lead the … charge in designing scalable, product-centric service models that empower businesses to thrive. What You'll Do: Design and implement end-to-end IT service operating models aligned with ITIL Drive maturity assessments, gap analyses, and roadmap creation Collaborate with stakeholders to embed ITIL-aligned practices across product teams Enhance ITSM tooling (ServiceNow, Remedy, Jira) to support continuous … improvement Define metrics that matter-service performance, customer satisfaction, and compliance Champion change through clear communication and stakeholder engagement What You Bring: ITIL v4 (or v3) certification and deep knowledge of service management principles Proven experience designing and improving ITSM capabilities Hands-on expertise with ITSM tools like ServiceNow, Remedy, or Jira Experience working in product-centric More ❯

Service Delivery Manager - X3 Initial 3-month contract Reading SC required up to 107ph, UMB, inside IR35 What you will do as a Service Delivery Manager: Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service … team collaboration, sharing knowledge and contributing to a positive delivery culture. What You'll Bring: Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - £80 to £100 per hour Key Skills SC Cleared ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance … compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to … service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. Understanding of service More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - 80 to 100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they … meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and … contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. Understanding More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - £80 to £100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they … meet performance, compliance, and customer expectations. · Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. · Monitor service performance, identifying risks, issues, and opportunities for improvement. · Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. · Facilitate service reviews, gathering feedback and … contributing to service improvement plans. · Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. · Contribute to service planning, supporting roadmap development and capability growth. · Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. · Understanding More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support the operation … of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the operational More ❯

Life on the team As a Service Management team, we are accountable for all services delivered to our customers, including managed services contracts and professional services engagements. Our core focus is on delivering our promises and delighting customers through service innovation and change, leading our teams to help customers achieve their objectives. We take responsibility for all … commercial aspects of our service engagements, ensuring contractual ownership, fulfilment of commitments, and driving service evolution and expansion to meet the changing needs of our customers. By leading all service teams, we ensure services are delivered in line with agreed customer outcomes, while fostering senior relationships to enhance performance and satisfaction, optimising the benefits of our partnership … with Computacenter. We help our customers prepare for future endeavours and technology trends by sharing best practices, references, and advisory services. Our team defines and owns joint customer service strategies, focusing on improvements, enhancements, and efficiencies in our services. We also act as the focal point for contractual clarification, amendments, and further development of contracts, maintaining ownership of commercial More ❯

What you will do as a Service Delivery Manager · Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. · Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. · Monitor service performance, identifying risks, issues, and opportunities for improvement. · Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. · Facilitate service reviews, gathering feedback and contributing to service improvement plans. · Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. · Contribute to service planning, supporting roadmap development and capability growth. · Support team collaboration, sharing knowledge and contributing to a positive … delivery culture. What you’ll bring · Experience supporting the delivery of business services in secure or complex environments. · Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. · Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. · Familiarity with business systems, identity management, and secure service principles. · Strong communication skills More ❯

Technical Services Delivery Manager Permanent - Hybrid We're looking for a Technical Service Delivery Manager to join a leading global defence communications provider, supporting critical projects across multiple Ministry of Defence portfolios. You'll work closely with the Programme Director to oversee the delivery and service management of high-value programmes - ensuring every aspect of performance, risk … and delivery meets both customer and contractual requirements. What You'll Be Doing Provide service management oversight across SAS3, CSCS and MMM operations, ensuring the effective delivery of mission-critical satellite services. Manage a portfolio of projects against defined contract scopes, coordinating with cross-functional PMs in a matrix environment . Produce and maintain project documentation - Project Management Plans, Risk Registers, Schedules, and implementation plans. Ensure smooth internal service launches , with clear communication to engineering, support, and operations teams. Act as a technical point of contact for assigned projects, assisting with issue resolution and escalation management. Support service management and group planning improvements, driving through-life support efficiency. Represent the company at customer project More ❯

Job Title: Service Assurance Lead Location: Portsmouth Reports to: Service Assurance & Quality Manager/Product Group Manager Role Overview: As the Service Assurance Lead, you will be responsible for ensuring the effective delivery of IT services for End User Computing (EUC), including computers, phones, printers, and meeting room equipment. This role involves managing the relationship with IT … service partners, overseeing escalations, and ensuring the alignment of services with business needs. You will act as a key point of escalation for service disruptions and collaborate with business stakeholders to drive service improvements. Key Responsibilities: Build and maintain relationships with operational staff to support service escalations and resolve issues. Oversee significant IT changes, ensuring comprehensive … testing before production deployment. Champion continuous improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities More ❯

Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing. Build resilience for individuals and our teams. The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff … clinical information-sharing with our partners in primary care, community care, mental health and ambulance Enable integration of acute services across the four Trusts Job purpose The OneEPR Technical Service Specialist will work alongside existing team members in the Technical Service Team who hold the same role. Over the course of the fixed-term contract, you will focus … on supporting EPR workstreams—integrating new infrastructure and solutions, while migrating and decommissioning legacy systems as directed by the Technical Service Lead (OneEPR). As OneEPR is an evolving project with currently undefined boundaries, this role aligns with the standard Technical Service Specialist job description. To effectively collaborate with existing staff in delivering the OneEPR programme, you will More ❯

Service Transition Lead - Oracle HCM Transformation | 10 Month Contract | (Inside IR35) | Hybrid, Havant/Reading| Starting ASAP Please note, Oracle HCM implementation exp is required for this role Day Rate: £648 About the Role: Harvey Nash's Utilities sector client are seeing an experienced Service Transition Lead to manage the transition of services for a major Oracle HCM … will ensure that new Cloud services are transitioned seamlessly into steady-state support while maintaining coexistence with the existing Oracle E-Business Suite (EBS) on-premise ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational … readiness and governance, and knowledge transfer. Essential Skills & Experience: Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live). Define operational readiness criteria, working along the existing IT and Business teams to ensure these services meet the required acceptance Establish governance for managing coexistence between Oracle HCM More ❯

Service Transition Lead - Oracle HCM Transformation 10 Month Contract (Inside IR35) Hybrid, Havant/Reading Starting ASAP Please not, Oracle HCM implementation exp is required for this role Day Rate: 648 About the Role: Harvey Nash's Utilities sector client are seeing an experienced Service Transition Lead to manage the transition of services for a major Oracle HCM … will ensure that new Cloud services are transitioned seamlessly into steady-state support while maintaining coexistence with the existing Oracle E-Business Suite (EBS) on-premise ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational … readiness and governance, and knowledge transfer. Essential Skills & Experience: Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live). Define operational readiness criteria, working along the existing IT and Business teams to ensure these services meet the required acceptance Establish governance for managing coexistence between Oracle HCM More ❯

secure, and intelligent cloud infrastructure. Our mission is to simplify cloud adoption, driving innovation and efficiency for our clients. We're a fast-growing team passionate about delivering exceptional service and fostering a high-performance culture. Job Summary We are seeking an experienced and visionary Service Delivery Manager to lead our Helpdesk operations at CloudClevr. In this pivotal … role, you will oversee a team of 45 dedicated support professionals, ensuring seamless, high-quality service delivery to our global customer base. Leadership is at the heart of this position— you'll inspire, mentor, and empower your team to exceed expectations while driving operational excellence and continuous improvement. If you thrive on building high-performing teams and turning challenges … this is your chance to make a lasting impact. Key Responsibilities - Team Leadership & Development: Provide strong, hands-on leadership to a 45-person Helpdesk team, including hiring, onboarding, performance management, coaching, and career development to build a motivated, skilled workforce. - Operational Oversight: Manage end-to-end Helpdesk operations, including ticket resolution, escalation handling, and resource allocation to maintain SLAs More ❯

Service Owner London | Permanent | Full-Time | Hybrid (3 days office/2 days remote) An exciting opportunity has arisen for a Service Owner to join a dynamic technology and operations team driving service excellence across a modern, data-led business. In this role, you'll take ownership of key internal applications and platforms, ensuring they're reliable … continuously improved, and delivering measurable value to the business. Acting as both a Service Owner and Scrum Master, you'll play a vital role in supporting agile delivery, enabling collaboration, and fostering a culture of transparency and continuous improvement. This position is ideal for a proactive professional who thrives on problem-solving, leading through collaboration, and creating impact through … service delivery and innovation. About the Role You'll oversee the full lifecycle of supported applications, from stability and incident management through to enhancements, releases, and performance metrics. The role combines hands-on delivery with strategic oversight, ensuring systems remain efficient, resilient, and aligned with business needs. You'll work closely with technology, product, and business stakeholders to More ❯

integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration … Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn … Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle from prospecting and qualification to negotiation, close, and More ❯

integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . You'll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and … Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn … Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle - from prospecting and qualification to negotiation, close, and More ❯

Service Desk Engineer Lead Role Overview: Our client is seeking a proactive, customer-focused and dedicated Shift Leader Service Desk Support Engineer to oversee the daily operations of their Service Desk providing 24/7/365 support for end users. The successful candidate will be responsible for managing a team of service desk technicians, providing … positive attitude are essential for success in this role. This is hybrid based. Key Accountabilities/Responsibilities: Team Leadership & Supervision: Lead and coordinate the activities of a team of service desk technicians, ensuring that all incidents and service requests are logged, prioritised, and resolved in a timely manner. Provide mentorship, guidance, and on-the-job training to junior … technicians. Serve as the point of escalation for more complex or high-priority incidents Ensure team members follow procedures, managing their tickets effectively, and adhering to established service level agreements (SLAs). Service Desk Operations: Serve as the primary point of contact for all IT-related inquiries and incidents from end users via phone, email, or ticketing system. More ❯

The IT Service Design & Introduction Manager will be responsible for overseeing the design and introduction of IT services within the financial services sector. This temporary role in London requires a detail-oriented professional with a strong understanding of technology and service management. Client Details The hiring company is a medium-sized organisation operating in the financial services industry. … Description Support the creation and execution of Service Design Packages (SDPs) for new or changed services. Ensure all service components (SLAs, OLAs, support models, runbooks, monitoring) are defined, validated, and approved before go-live. Collaborate with delivery and technical teams to ensure services are resilient, scalable, and supportable from day one. Maintain traceability of design decisions to meet … regulatory, compliance, and audit requirements. Contribute to the development and governance of Service Design & Introduction processes, templates, and workflows. Coordinate operational readiness activities including support documentation, escalation paths, and monitoring setup. Liaise with Technology, Risk, Compliance, and Business stakeholders to ensure service readiness. Identify opportunities for continuous improvement in service transition practices and tooling. Experience in IT More ❯

Oracle HCM Service Transition Lead – HIRING ASAP Start date: ASAP Duration: 10-month contract Location: 2 days in either office (Havant, Reading or Thatcham) & 3 days remote working Rate: £620 - £645 per day inside IR35 Summary We are seeking an experienced Service Transition Lead to manage the transition of services for a major Oracle HCM Cloud implementation, covering … will ensure that new Cloud services are transitioned seamlessly into steady-state support while maintaining coexistence with the existing Oracle E-Business Suite (EBS) on-premises ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational … readiness and governance, and knowledge transfer. Responsibilities Service Transition Planning & Governance Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live). Define operational readiness criteria, working along the existing IT and Business teams to ensure these services meet the required acceptance. Establish governance for managing coexistence More ❯

The Role This is an exciting time to join the V&A Technology team as we move through a period of significant transformation to our service offerings, technology stack and process developments. Our technology supports a broad range of Museum activities across multiple sites. As well as our core Microsoft infrastructure which enables most of our activity, you will … physical and digital audiences As part of the wider V&A Technology team, you will be working with a group of enthusiastic professionals in a number of capabilities including Service Operations, Product Management, Project Management, Enterprise Architecture and Service Management. The role offers the chance to help shape our service offerings to be more robust … future upgrades of systems to ensure compliance with V&A Cyber Security practices, applying updates in line with manufacturers recommendations across all systems, Working with the V&A Programme Management Team and Application Support Team to deliver new systems/solutions and working with 3rd party management companies that provide services to the V&A. Proactively monitor the More ❯

Technical Service Delivery Manager About the Role Are you an experienced Technical Service Delivery Manager with strong project management expertise in MOD or UK Government environments? Do you excel at coordinating complex technical programmes, managing stakeholders, and ensuring smooth service delivery across multiple projects? Key Responsibilities Take oversight/ownership of specific MOD-related service portfolios at a service management level. Manage the overall picture of all active projects, aligning delivery against contract scopes. Create and maintain programme overviews including schedules, risks, plans, and open activities. Full project management ownership of assigned projects across multiple contracts. Produce high-quality documentation: PMPs, Risk Registers, Schedules, and more. Ensure internal service launches … the technical/project support contact for projects under your remit. Assist with resolving engineering or technical issues during project delivery. Support the introduction and roll-out of new service management and planning functions. Help improve through-life support capabilities. Support other PMs to ensure smooth progression of projects through the business. Contribute to bid writing for MOD More ❯