1 to 25 of 228 Service Management Jobs in the South East

exciting opportunity for an experienced IT Service Management leader to oversee and continuously improve end-to-end IT service delivery within a complex, highly regulated environment. You will lead service operations, major incident management, service transition, and tooling strategy while driving service excellence … across the organisation. Client Details This role is within the public sector and based in London. Description Lead and develop a high-performing IT Service Management team, promoting a customer-focused culture. Own major incident management, ensuring effective resolution and stakeholder communication. Oversee day-to-day Service ...

minimum of 5 years' unbroken UK residency Role Overview We are seeking an experienced Change Analyst/Change Manager to join an established IT Service Management environment in Hursley. The successful candidate will have strong experience working within IT Change Management or Service Management , with … changes are appropriately assessed, authorised and implemented. Coordinate multiple stakeholders across technical, operational and business teams. Assess the risk, impact and potential business/service disruption associated with proposed changes. Ensure appropriate governance, approvals and supporting evidence are in place before changes proceed. Manage change schedules and identify potential ...

exciting opportunity for an experienced IT Service Manager to lead service management across a complex technology estate supporting a highly regulated scientific environment. You will be responsible for service performance, availability, supplier management, continual service improvement, stakeholder engagement, and ensuring high-quality IT services … based within the public sector in central London. Description Lead the delivery of high-quality IT services across multiple platforms, systems, and suppliers. Drive service excellence and user satisfaction through effective service management practices. Apply ITIL principles and embed continual service improvement across all services. Manage ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst , you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering … benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira ...

client is looking for a 1x ITAM Architect & 1x (Hardware Asset Management) HAM Architect - 6 months+ contracts - Remote working Job TitleIT Asset Management (ITAM) ArchitectRole PurposeThe ITAM Architect is responsible for defining, designing, and governing the enterprise IT Asset Management strategy, architecture, processes, and tooling. The role … ensures effective management of hardware, software, cloud, and digital assets throughout their lifecycle while supporting compliance, cost optimisation, operational efficiency, and business transformation initiatives.The ITAM Architect serves as the technical authority for ITAM solutions and works closely with Infrastructure, Security, Procurement, Finance, Service Management, and Technology teams ...

Your new company We are currently recruiting for a Service Desk Lead/Junior Service Manager on behalf of a growing organisation operating within the Defence sector. As the business continues to expand its customer base, a newly created opportunity has arisen to act as the bridge between … technical teams and end customers, ensuring the consistent delivery of high-quality IT services. This position is ideal for an experienced Service Desk Lead, Service Desk Supervisor or Service Desk Manager looking to take the next step into Service Management. The role offers genuine career progression ...

family.Working Pattern: Permanent | Full Time | Flexible First options availableThe roleThis role is part of a team that shapes and evolves a tooling-aligned Service Management framework, with a focus on strengthening the end-to-end service value chain and digital experience.The IT Service Management Process … this framework by bringing together processes, capabilities, tooling, data and governance forums through clear architectural models, showing how they fit together across the service value chain.Working closely with a wide range of stakeholders, you will help show how the framework supports end-to-end performance, key measures and service ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides … support function across two countries. The successful candidate will define what excellent B2B support looks like, strengthen the existing operating model and ensure customer service is fully connected to the wider business. You will work closely with Product, Sales, Engineering and Operations to improve customer outcomes, protect strategic accounts ...

Service Architect Must have an Active DV Clearance You will work closely with solution architects, project teams, operational stakeholders, and customers to develop service designs that meet both business and contractual objectives. The position is ideal for an experienced Service Architect with a strong background in service design, operating model development, governance, and live service transition. Service Architect Responsibilities Design end-to-end service solutions for low, medium, and high-complexity projects transitioning into live service. Develop service operating models, governance frameworks, and support strategies. Produce service acceptance criteria, operational support ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation ...

grow.The Operational IT Vendor Manager is responsible for ensuring the day-to-day value, compliance, and performance of our third-party IT vendors and service providers. This role acts as the primary liaison between internal IT teams (e.g., Service Desk, Infrastructure, Application Support) and external partners, focusing … service delivery reliability, adherence to Service Level Agreements (SLAs), and the swift resolution of operational issues to maintain seamless IT services.Key Operational ResponsibilitiesPerformance and Service Delivery Management.SLA & KPI Tracking: Establish, monitor, and report daily and weekly on vendor performance against contractual SLAs and Key Performance Indicators (KPIs ...

bonus and a range of benefits to support your finances, wellbeing and family.Working Pattern: Permanent | Full Time | Flexible First options availableThe roleThe IT & OT Service Operations Manager is responsible for overseeing the seamless integration and management of IT and Operational Technology (OT) services within the organisation delivered … security to maximise availability and ensure a seamless, positive user experience. The individual will act as a key liaison between internal stakeholders and external service providers, ensuring effective governance and operational oversight of the contractual performance of the Service Integrator.You willService Integration and Management (SIAM): Manage ...

week) Security Clearance: Due to the secure nature of the work and our customer requirement, candidate are required to hold DV clearance The IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. … This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical, and business readiness activities are completed, documented, and approved. The role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk ...

Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical … business readiness activities are completed, documented, and approved. The role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk management, and service handover activities. Key Responsibilities Service Transition & Operational Readiness Lead Operational Readiness Reviews (ORR) for new and updated services. ...

driving operational ITIL practices, operational activities and ensuring compliance with information assurance practices and customer commitments. The Lead Platform Operations Manager oversees the operational management, infrastructure, and strategic technical requirements of a platform service. This role sets the direction for platform operations, guiding teams in optimising maintenance processes … Lead Platform Operations Manager aligns platform services capabilities with organisational goals and drives efforts to modernise and integrate new technologies. Their role oversees risk management and compliance, leading adherence with industry standards and regulatory requirements. The role will require close collaboration with the key functions the HMRC Operations model ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate ...

support the delivery of critical Defence services within a secure MOD environment. This is an excellent opportunity for someone with a strong background in Service Management who also has a solid understanding of technical infrastructure . You'll play a key role in ensuring demand is effectively forecast … prioritised, and aligned with available resources and service capability across a complex, business-critical environment. Working from either Hampshire or Corsham, you'll collaborate with technical teams, delivery managers, service owners, and Defence stakeholders to ensure services remain resilient, scalable, and aligned with operational priorities. The Role ...

DescriptionJob Title: IT Service ManagerLocation: Preston – HybridWe offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular roleSalary: Circa 60,000 depending on experienceWho we are:Join BAE Systems and you’ll be part of something bigger. … reaches of space, there’s no limit to where a career at BAE Systems could take you.Job Description:As an IT Service Manager for SFTP Applications and End User Computing (EUC) within the Workplace Portfolio, you will be responsible for services delivered by BAE Systems strategic suppliers and internally ...

business and together we share the pride of building one of the largest world leaders in logistics and supply chain. In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance … assets and liabilities and to meet its contractual obligations to customers across the group.Job PurposeProvide leadership in designing and implementing application support and IT service management strategies to ensure high-quality production IT services, stability, and resilience across IRM core platforms, in alignment with business strategy, insurance regulatory ...

work to understand the existing asset estate, validate records and identify discrepancies. From there, you will take responsibility for the ongoing control, auditing and management of assets throughout their lifecycle. The position would suit someone with experience in IT asset management, inventory control, configuration management or technical … full lifecycle of IT assets, from procurement and deployment through to return, disposal and decommissioning. Maintain accurate asset records within the relevant asset management systems and configuration databases. Track a broad range of IT equipment, including laptops, peripherals, routers, switches, servers and firewalls. Gather, validate and maintain key asset ...

technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery. About the Role The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing large-scale … will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership. Key Responsibilities Migration Programme Leadership Lead ...

risk and advance precision healthcare. As a Business Analyst, you will gather business requirements, design efficient processes and support the delivery of a Jira Service Management solution. This is a 6-month contract-based role offering hybrid/remote working options, salary range … Acceptance Testing (UAT) and managing defects through to resolution. Identifying project risks, dependencies and implementation considerations. Assisting with business readiness, transition planning and change management activities. Working closely with technical teams to ensure requirements are accurately reflected within the implemented solution. What we are looking for: Previously worked ...

Service Architect+Current DV Clearance is essential+On site in Hampshire+18 months ++Outside IR35+650 - 750 a day We're seeking an experienced Service Architect to join a high-profile Ministry of Defence (MOD) programme on a long-term contract.This is an excellent opportunity to play a key role in designing … delivering secure, resilient, and supportable services within a complex defence environment.Key ResponsibilitiesDesign and develop end-to-end service architecture aligned with business and technical requirements.Produce service designs that meet operational, security, and supportability standards.Work closely with technical architects, engineering teams, service management, and stakeholders.Ensure service ...

Service Delivery Manager Basingstoke/London £45K - £55K per annum Due to continued growth our client is recruiting for a Service Delivery Manager to take ownership of the overall customer service experience, acting as the primary point of contact for all service-related matters. In this … role, you will ensure customers receive a consistently high standard of IT service delivery while driving continuous service improvement and operational excellence. You'll develop a strong understanding of each customer's environment by aligning people, processes and technology to deliver effective managed services. You will: Lead ...