Period
to 15 July 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 15 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > South East
6 months to
15 Jul 2018
Same period 2017 Same period 2016
Rank 81 66 54
Rank change year-on-year -15 -12 0
Contract jobs citing Service Management 502 526 661
As % of all contract IT jobs advertised in the South East 2.94% 3.28% 3.54%
As % of the Processes & Methodologies category 3.45% 3.94% 4.27%
Number of daily rates quoted 295 286 407
South East median daily rate £450 £450 £403
Median daily rate % change year-on-year - +11.80% +7.33%
10th Percentile £215 £263 £263
90th Percentile £575 £550 £547
England median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 26 20 32
South East median hourly rate £14.50 £15.95 £15.00
Median hourly rate % change year-on-year -9.09% +6.33% +12.36%
10th Percentile £10.16 £12.73 £12.50
90th Percentile £19.25 £31.58 £47.48
England median hourly rate £17.00 £14.50 £14.00
% change year-on-year +17.24% +3.57% -9.68%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 14,538 13,363 15,488
As % of all contract IT jobs advertised in the South East 85.05% 83.36% 82.83%
Number of daily rates quoted 8,634 7,748 9,483
South East median daily rate £438 £415 £400
Median daily rate % change year-on-year +5.42% +3.75% +5.26%
10th Percentile £281 £263 £255
90th Percentile £588 £562 £550
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.94%
Number of hourly rates quoted 514 516 573
South East median hourly rate £25.00 £19.95 £24.06
Median hourly rate % change year-on-year +25.33% -17.08% +11.65%
10th Percentile £11.17 £11.60 £11.81
90th Percentile £52.50 £50.38 £51.00
England median hourly rate £22.00 £25.00 £24.00
% change year-on-year -12.00% +4.17% +13.50%

Service Management
Job Vacancy Trend in the South East

Job postings citing Service Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Management in the South East

Service Management
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the South East.

Contractor daily rate trend for Service Management in the South East

Service Management
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Service Management in the South East over the 6 months to 15 July 2018.

Contractor daily rate histogram for Service Management in the South East

Service Management
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the South East.

Contractor hourly rate trend for Service Management in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South East region over the 6 months to 15 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -1 257 £421 -0.94% 39
Hampshire -24 137 £494 +9.72% 10
Berkshire -9 118 £419 -11.84% 22
Buckinghamshire +13 100 £370 -22.11% 12
Surrey -31 62 £450 - 4
Oxfordshire +20 39 £458 +7.65% 5
West Sussex -5 17 £388 -15.53% 4
Kent +16 16 £650 -7.14% 1
East Sussex +7 10 £500 +81.82% 4
Service Management
England

For the 6 months to 15 July 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for Service Management.

1 333 (66.33%) ITIL
2 150 (29.88%) ITSM
3 114 (22.71%) Windows
4 109 (21.71%) Security Cleared
5 93 (18.53%) ITIL V3
6 91 (18.13%) SC Cleared
6 91 (18.13%) Service Delivery
7 84 (16.73%) Microsoft
8 73 (14.54%) Telecoms
9 71 (14.14%) ServiceNow
10 70 (13.94%) Finance
10 70 (13.94%) Agile Software Development
11 64 (12.75%) SLA
12 60 (11.95%) Analytical Skills
13 58 (11.55%) Service Design
14 57 (11.35%) Microsoft Office
15 56 (11.16%) ITIL Certification
16 55 (10.96%) Change Management
17 52 (10.36%) Linux
18 49 (9.76%) VMware
19 46 (9.16%) Problem-Solving
20 45 (8.96%) Project Management
21 44 (8.76%) Stakeholder Management
22 42 (8.37%) Remedy
23 41 (8.17%) Configuration Management
23 41 (8.17%) Active Directory
24 40 (7.97%) DevOps
25 38 (7.57%) PRINCE2
25 38 (7.57%) DV Cleared
26 37 (7.37%) Problem Management

Service Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (3.98%) MS Exchange
2 12 (2.39%) IIS
2 12 (2.39%) SharePoint
3 10 (1.99%) Skype for Business
4 7 (1.39%) Exchange Server 2010
5 6 (1.20%) Apache
6 5 (1.00%) SharePoint Server
7 4 (0.80%) JBoss
7 4 (0.80%) Tomcat
7 4 (0.80%) WebLogic
8 3 (0.60%) CMS
8 3 (0.60%) Exchange Server 2013
8 3 (0.60%) OpenStack
9 2 (0.40%) Confluence
10 1 (0.20%) Apache Solr
10 1 (0.20%) Apache Spark
10 1 (0.20%) Elasticsearch
10 1 (0.20%) Exchange Server 2003
10 1 (0.20%) Exchange Server 2007
10 1 (0.20%) Jupyter
Applications
1 57 (11.35%) Microsoft Office
2 19 (3.78%) MS Visio
3 12 (2.39%) Microsoft Excel
4 10 (1.99%) Microsoft PowerPoint
5 1 (0.20%) Microsoft Project
Business Applications
1 34 (6.77%) Remedy ITSM
2 6 (1.20%) Dynamics CRM
3 3 (0.60%) Remedy AR System
4 1 (0.20%) assyst
4 1 (0.20%) Oracle Applications
4 1 (0.20%) RMDS
4 1 (0.20%) SAP BPC
4 1 (0.20%) SAP CO
4 1 (0.20%) SAP FI
4 1 (0.20%) SAP FI/CO
4 1 (0.20%) SAP HR
Cloud Services
1 26 (5.18%) Office 365
2 23 (4.58%) IaaS
3 22 (4.38%) PaaS
4 16 (3.19%) Amazon AWS
5 12 (2.39%) Microsoft Azure
6 6 (1.20%) Cloud Computing
7 5 (1.00%) SuccessFactors
8 3 (0.60%) Azure Active Directory
8 3 (0.60%) SaaS
9 1 (0.20%) GitHub
9 1 (0.20%) Yammer
Communications & Networking
1 22 (4.38%) Firewall
2 19 (3.78%) LAN
3 18 (3.59%) Internet
3 18 (3.59%) WAN
4 13 (2.59%) Broadband
5 12 (2.39%) TCP/IP
5 12 (2.39%) Wireless
6 11 (2.19%) DNS
6 11 (2.19%) SAN
6 11 (2.19%) VPN
7 10 (1.99%) Cisco ASA
7 10 (1.99%) IPsec
8 9 (1.79%) BGP
8 9 (1.79%) OSPF
9 8 (1.59%) BIG-IP
9 8 (1.59%) F5 BIG-IP LTM
9 8 (1.59%) ICMP
9 8 (1.59%) SNMP
10 7 (1.39%) Cisco Nexus
10 7 (1.39%) MVNO
Database & Business Intelligence
1 20 (3.98%) SQL Server
2 10 (1.99%) Oracle Database
3 7 (1.39%) SQL Server Integration Services
4 6 (1.20%) Electronic Patient Records
4 6 (1.20%) SQL Server 2012
5 4 (0.80%) Big Data
5 4 (0.80%) Data Warehouse
5 4 (0.80%) MySQL
6 3 (0.60%) BusinessObjects
6 3 (0.60%) Hadoop
7 2 (0.40%) MongoDB
7 2 (0.40%) Pentaho
7 2 (0.40%) Sqoop
8 1 (0.20%) DTS
8 1 (0.20%) GIS
8 1 (0.20%) Neo4j
8 1 (0.20%) OLTP
8 1 (0.20%) Oracle Database 12c
8 1 (0.20%) QlikView
8 1 (0.20%) SQL Server Reporting Services
Development Applications
1 25 (4.98%) Jenkins
2 18 (3.59%) Git (software)
3 11 (2.19%) Visual Studio
4 8 (1.59%) Team Foundation Server
5 4 (0.80%) Visual Studio Team System
6 3 (0.60%) JIRA
7 2 (0.40%) Hudson
General
1 73 (14.54%) Telecoms
2 70 (13.94%) Finance
3 16 (3.19%) Back Office
3 16 (3.19%) Retail
4 11 (2.19%) Front Office
5 5 (1.00%) Aerospace
5 5 (1.00%) Legal
6 4 (0.80%) Publishing
7 3 (0.60%) Billing
7 3 (0.60%) Electronics
8 2 (0.40%) Banking
8 2 (0.40%) Manufacturing
8 2 (0.40%) Marketing
9 1 (0.20%) Advertising
9 1 (0.20%) Automotive
9 1 (0.20%) Games
9 1 (0.20%) Local Government
9 1 (0.20%) Pharmaceutical
Job Titles
1 80 (15.94%) Service Manager
2 78 (15.54%) Analyst
3 49 (9.76%) Architect
4 31 (6.18%) Consultant
5 28 (5.58%) Project Manager
6 26 (5.18%) Transition Manager
7 25 (4.98%) Designer
7 25 (4.98%) Service Analyst
7 25 (4.98%) Service Transition Manager
8 24 (4.78%) Delivery Manager
8 24 (4.78%) Services Delivery Manager
9 19 (3.78%) Administrator
9 19 (3.78%) IT Analyst
10 17 (3.39%) Automation Engineer
10 17 (3.39%) IT Manager
11 16 (3.19%) Support Engineer
12 14 (2.79%) Business Analyst
12 14 (2.79%) Developer
13 13 (2.59%) Service Architect
13 13 (2.59%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 19 (3.78%) Web Services
2 14 (2.79%) HTML
3 12 (2.39%) CSS
4 10 (1.99%) AngularJS
4 10 (1.99%) REST
4 10 (1.99%) Twitter Bootstrap
5 9 (1.79%) SOAP
6 6 (1.20%) XML
7 5 (1.00%) Middleware
7 5 (1.00%) Web Services Management
8 4 (0.80%) EDI
9 3 (0.60%) .NET
9 3 (0.60%) DAO
9 3 (0.60%) HTML5
9 3 (0.60%) Node.js
10 2 (0.40%) Ajax
10 2 (0.40%) jQuery
10 2 (0.40%) JSON
11 1 (0.20%) Elastic Stack
11 1 (0.20%) TensorFlow
Miscellaneous
1 60 (11.95%) Analytical Skills
2 33 (6.57%) Management Information System
3 29 (5.78%) Data Centre
4 26 (5.18%) CMDB
5 22 (4.38%) Self-Motivation
6 19 (3.78%) Virtual Team
7 13 (2.59%) Digital TV
8 11 (2.19%) Computer Science
8 11 (2.19%) User Experience
9 10 (1.99%) NHS
9 10 (1.99%) Robotics
9 10 (1.99%) Taxonomies
10 8 (1.59%) Fat Client
10 8 (1.59%) Thin Client
11 6 (1.20%) Enterprise Software
12 5 (1.00%) Greenfield Project
12 5 (1.00%) Mainframe
12 5 (1.00%) Video Conferencing
13 3 (0.60%) Reference Data
14 2 (0.40%) RIA
Operating Systems
1 114 (22.71%) Windows
2 52 (10.36%) Linux
3 22 (4.38%) Windows Server
4 20 (3.98%) Windows Server 2012
5 17 (3.39%) Unix
6 15 (2.99%) Windows 7
7 13 (2.59%) Windows 10
8 10 (1.99%) Windows Server 2008
9 9 (1.79%) Windows XP
10 6 (1.20%) Red Hat Enterprise Linux
11 5 (1.00%) Windows Server 2003
12 3 (0.60%) Apple iOS
13 2 (0.40%) Android
13 2 (0.40%) Data ONTAP
13 2 (0.40%) Mac OS X
13 2 (0.40%) Windows 8
14 1 (0.20%) AIX
14 1 (0.20%) Solaris
Processes & Methodologies
1 333 (66.33%) ITIL
2 150 (29.88%) ITSM
3 93 (18.53%) ITIL V3
4 91 (18.13%) Service Delivery
5 70 (13.94%) Agile Software Development
6 58 (11.55%) Service Design
7 55 (10.96%) Change Management
8 46 (9.16%) Problem-Solving
9 45 (8.96%) Project Management
10 44 (8.76%) Stakeholder Management
11 41 (8.17%) Configuration Management
12 40 (7.97%) DevOps
13 38 (7.57%) PRINCE2
14 37 (7.37%) Problem Management
15 35 (6.97%) Workflow
16 34 (6.77%) Collaborative Working
17 32 (6.37%) Release Management
18 31 (6.18%) Continuous Improvement
19 29 (5.78%) Incident Management
20 27 (5.38%) User Stories
Programming Languages
1 32 (6.37%) SQL
2 14 (2.79%) PowerShell
3 11 (2.19%) Java
3 11 (2.19%) Ruby
4 8 (1.59%) Python
5 7 (1.39%) T-SQL
6 6 (1.20%) C
7 4 (0.80%) C#
7 4 (0.80%) Perl
8 3 (0.60%) JavaScript
9 2 (0.40%) Bash Shell
9 2 (0.40%) C++
9 2 (0.40%) VBA
10 1 (0.20%) PL/SQL
Qualifications
1 109 (21.71%) Security Cleared
2 91 (18.13%) SC Cleared
3 56 (11.16%) ITIL Certification
4 38 (7.57%) DV Cleared
5 28 (5.58%) Degree
6 15 (2.99%) Microsoft Certification
7 10 (1.99%) ITIL Foundation Certificate
8 9 (1.79%) Cisco Certification
9 8 (1.59%) CCNP
10 7 (1.39%) PMP
11 6 (1.20%) PMI Certification
12 5 (1.00%) Master's Degree
12 5 (1.00%) MCITP
12 5 (1.00%) MCP
12 5 (1.00%) MCSE
12 5 (1.00%) PRINCE2 Practitioner
13 4 (0.80%) ISEB
13 4 (0.80%) MCTS
13 4 (0.80%) PRINCE2 Certification
14 3 (0.60%) CISSP
Quality Assurance & Compliance
1 64 (12.75%) SLA
2 24 (4.78%) ISO/IEC 20000
3 22 (4.38%) QA
4 10 (1.99%) Sarbanes-Oxley
5 8 (1.59%) PMO
6 7 (1.39%) COBIT
6 7 (1.39%) ISO 9001
7 5 (1.00%) ISO/IEC 27001
8 2 (0.40%) Data Quality
8 2 (0.40%) ISO/IEC 19770
8 2 (0.40%) PCI DSS
9 1 (0.20%) GxP
System Software
1 41 (8.17%) Active Directory
2 23 (4.58%) VMware Infrastructure
3 12 (2.39%) Hyper-V
4 11 (2.19%) VMware ESXi
5 3 (0.60%) Docker
5 3 (0.60%) Virtual Machines
6 2 (0.40%) Apache Flume
6 2 (0.40%) HDFS
6 2 (0.40%) NFS
6 2 (0.40%) VMware Workstation
6 2 (0.40%) vSphere
6 2 (0.40%) XenApp
7 1 (0.20%) Corosync
7 1 (0.20%) Firmware
7 1 (0.20%) Snort
7 1 (0.20%) Terminal Services
7 1 (0.20%) Veritas Cluster Server
7 1 (0.20%) Virtual Desktop
7 1 (0.20%) VMware NSX
7 1 (0.20%) XenDesktop
Systems Management
1 32 (6.37%) Puppet
2 19 (3.78%) SCCM
3 17 (3.39%) OVSD
4 10 (1.99%) Opscode Chef
4 10 (1.99%) vCenter Server
5 9 (1.79%) Ansible
6 6 (1.20%) Netcool
7 5 (1.00%) OpenView
8 4 (0.80%) SCOM
9 3 (0.60%) SolarWinds Orion
9 3 (0.60%) Tivoli Storage Manager
10 2 (0.40%) Backup Exec
10 2 (0.40%) BMC PATROL
10 2 (0.40%) Forefront Identity Manager
10 2 (0.40%) NSN NetAct
10 2 (0.40%) ServiceCenter
10 2 (0.40%) Symantec Enterprise Vault
10 2 (0.40%) Systems Management Server (SMS)
10 2 (0.40%) TeMIP
10 2 (0.40%) ZENworks
Vendors
1 84 (16.73%) Microsoft
2 71 (14.14%) ServiceNow
3 49 (9.76%) VMware
4 42 (8.37%) Remedy
5 37 (7.37%) Cisco
6 35 (6.97%) HP
7 30 (5.98%) BMC
8 20 (3.98%) Citrix
8 20 (3.98%) Salesforce.com
9 15 (2.99%) NetApp
9 15 (2.99%) Oracle
9 15 (2.99%) SAP
10 14 (2.79%) CA
11 13 (2.59%) F5
12 12 (2.39%) SolarWinds
13 11 (2.19%) ComArch
13 11 (2.19%) Workday
14 10 (1.99%) TIBCO
15 9 (1.79%) Palo Alto
15 9 (1.79%) UiPath