Period
to 23 July 2017

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 23 July 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > South East
6 months to
23 Jul 2017
Same period 2016 Same period 2015
Rank 63 53 53
Rank change year-on-year -10 0 +14
Contract jobs citing Service Management 526 666 699
As % of all contract IT jobs advertised in the South East 3.28% 3.58% 3.56%
As % of the Processes & Methodologies category 3.97% 4.36% 4.44%
Number of daily rates quoted 294 413 332
South East median daily rate £450 £400 £375
Median daily rate % change year-on-year +12.50% +6.67% -
10th Percentile £278 £264 £250
90th Percentile £550 £545 £530
England median daily rate £438 £425 £400
% change year-on-year +2.94% +6.25% +6.52%
Number of hourly rates quoted 20 31 33
South East median hourly rate £16.74 £15.00 £13.35
Median hourly rate % change year-on-year +11.60% +12.36% -13.87%
10th Percentile £12.73 £12.50 £12.00
90th Percentile £31.58 £59.31 £20.00
England median hourly rate £14.50 £14.00 £15.96
% change year-on-year +3.57% -12.28% -0.25%

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process and methodology skills.

Contract Process & Methodology Skills
South East
Contract job vacancies with a requirement for process and methodology skills 13251 15285 15759
As % of all contract IT job vacancies advertised in the South East 82.55% 82.05% 80.25%
Number of daily rates quoted 7718 9365 9075
South East median daily rate £420 £400 £380
Median daily rate % change year-on-year +5.00% +5.26% +4.83%
10th Percentile £263 £256 £250
90th Percentile £560 £550 £525
England median daily rate £450 £425 £407
% change year-on-year +5.88% +4.42% +1.75%
Number of hourly rates quoted 496 537 555
South East median hourly rate £20.00 £25.00 £22.50
Median hourly rate % change year-on-year -20.00% +11.11% +7.14%
10th Percentile £11.75 £12.00 £12.04
90th Percentile £50.38 £50.55 £46.80
England median hourly rate £25.00 £25.00 £21.75
% change year-on-year - +14.94% +6.10%

Service Management
Job Vacancy Trend in the South East

Job postings citing Service Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Management in the South East

Service Management
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the South East.

Contractor daily rate trend for Service Management in the South East

Service Management
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Service Management in the South East over the 6 months to 23 July 2017.

Contractor daily rate histogram for Service Management in the South East

Service Management
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the South East.

Contractor hourly rate trend for Service Management in the South East

Service Management
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Service Management in the South East over the 6 months to 23 July 2017.

Contractor hourly rate histogram for Service Management in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South East region over the 6 months to 23 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -6 226 £425 +3.66% 16
Hampshire +2 196 £450 +16.88% 7
Berkshire +3 120 £475 +12.09% 7
Buckinghamshire -13 90 £446 +8.66% 5
Surrey -10 63 £450 +15.76% 4
Oxfordshire -4 20 £450 +12.50% 4
West Sussex -5 12 £468 +6.25% 2
Kent +6 11 £700 +89.19% 2
Middlesex +1 6 £436 -3.22% 2
East Sussex +8 4 £275 -33.33% 3
Service Management
England

For the 6 months to 23 July 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Service Management.

1 387 (73.57%) ITIL
2 179 (34.03%) Security Cleared
3 155 (29.47%) ITSM
4 130 (24.71%) SC Cleared
5 112 (21.29%) Service Delivery
6 108 (20.53%) ITIL V3
7 103 (19.58%) Project Management
8 98 (18.63%) Telecoms
9 82 (15.59%) Windows
10 81 (15.40%) Service Design
11 79 (15.02%) Agile Software Development
12 72 (13.69%) Finance
12 72 (13.69%) HP
13 68 (12.93%) SLA
14 66 (12.55%) Degree
15 65 (12.36%) Microsoft
16 62 (11.79%) Cisco
17 55 (10.46%) ServiceNow
18 54 (10.27%) Analytical Skills
19 52 (9.89%) Management Information System
20 47 (8.94%) Change Management
21 46 (8.75%) Stakeholder Management
21 46 (8.75%) ITIL Certification
21 46 (8.75%) SQL
21 46 (8.75%) VMware
22 44 (8.37%) Remedy
23 43 (8.17%) Linux
23 43 (8.17%) Data Centre
24 42 (7.98%) Continuous Improvement
25 41 (7.79%) Cisco Certification

Service Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (5.70%) SharePoint
2 15 (2.85%) Skype for Business
3 12 (2.28%) IIS
3 12 (2.28%) MS Exchange
4 9 (1.71%) BizTalk Server
4 9 (1.71%) Exchange Server 2010
5 8 (1.52%) CMS
5 8 (1.52%) Exchange Server 2013
6 7 (1.33%) Confluence
7 5 (0.95%) OpenStack
7 5 (0.95%) SharePoint 2013
8 4 (0.76%) WebSphere
9 3 (0.57%) Apache
9 3 (0.57%) Elasticsearch
9 3 (0.57%) IBM HTTP Server
9 3 (0.57%) JBoss
9 3 (0.57%) LiveCycle
9 3 (0.57%) SAS
10 2 (0.38%) Apache Pig
11 1 (0.19%) Tomcat
Applications
1 24 (4.56%) Microsoft Office
2 22 (4.18%) Microsoft Excel
3 11 (2.09%) Microsoft PowerPoint
4 7 (1.33%) Microsoft Project
5 3 (0.57%) MS Visio
6 2 (0.38%) Spreadsheet
7 1 (0.19%) InfoPath
Business Applications
1 33 (6.27%) Remedy ITSM
2 8 (1.52%) SAP GRC
3 3 (0.57%) SAP S/4HANA
3 3 (0.57%) Staffware
4 2 (0.38%) assyst
4 2 (0.38%) Dynamics CRM
4 2 (0.38%) SAP CRM
5 1 (0.19%) Oracle ERP
5 1 (0.19%) SAP ERP
5 1 (0.19%) SAP Oil and Gas
5 1 (0.19%) Workfront
Cloud Services
1 29 (5.51%) IaaS
2 21 (3.99%) PaaS
3 16 (3.04%) Office 365
4 10 (1.90%) Cloud Computing
4 10 (1.90%) SaaS
5 7 (1.33%) Microsoft Azure
6 4 (0.76%) OneDrive
7 3 (0.57%) Amazon AWS
8 1 (0.19%) CloudSense
Communications & Networking
1 40 (7.60%) Firewall
2 32 (6.08%) LAN
2 32 (6.08%) WAN
2 32 (6.08%) Wireless
3 25 (4.75%) BIG-IP
4 19 (3.61%) Cisco Nexus
5 13 (2.47%) Internet
6 10 (1.90%) MVNO
6 10 (1.90%) TCP/IP
7 8 (1.52%) ATM
7 8 (1.52%) Cisco ASA
7 8 (1.52%) Radio Access Network
8 7 (1.33%) BGP
9 6 (1.14%) ICMP
9 6 (1.14%) PuTTY
9 6 (1.14%) WinSCP
10 5 (0.95%) DNS
10 5 (0.95%) LDAP
10 5 (0.95%) Skype
10 5 (0.95%) VPN
Database & Business Intelligence
1 17 (3.23%) SQL Server
2 13 (2.47%) DB2
3 12 (2.28%) MongoDB
4 9 (1.71%) Big Data
4 9 (1.71%) Data Warehouse
5 8 (1.52%) Oracle Database
5 8 (1.52%) Oracle Database 12c
6 7 (1.33%) BusinessObjects
7 6 (1.14%) Oracle BI EE
7 6 (1.14%) Oracle Database 10g
7 6 (1.14%) Oracle Database 11g
7 6 (1.14%) Oracle OWB
7 6 (1.14%) SAP HANA
8 5 (0.95%) Hadoop
8 5 (0.95%) Star Schema
9 4 (0.76%) Crystal Reports
9 4 (0.76%) MySQL
9 4 (0.76%) SQL Server 2005
10 3 (0.57%) PostgreSQL
10 3 (0.57%) SQL Server 2008
Development Applications
1 17 (3.23%) Git (software)
2 11 (2.09%) Jenkins
3 10 (1.90%) JIRA
3 10 (1.90%) Team Foundation Server
4 6 (1.14%) HP UFT
4 6 (1.14%) Oracle APEX
4 6 (1.14%) Oracle Forms
4 6 (1.14%) TeamCity
4 6 (1.14%) Toad
5 4 (0.76%) SonarQube
5 4 (0.76%) Sonatype Nexus
6 3 (0.57%) Ant
6 3 (0.57%) Bitbucket
6 3 (0.57%) Gradle
6 3 (0.57%) Maven
6 3 (0.57%) MSBuild
6 3 (0.57%) Visual Studio
6 3 (0.57%) Visual Studio Team System
7 1 (0.19%) PVCS
7 1 (0.19%) Selenium
General
1 98 (18.63%) Telecoms
2 72 (13.69%) Finance
3 24 (4.56%) Billing
4 7 (1.33%) Legal
5 6 (1.14%) Manufacturing
6 5 (0.95%) Back Office
6 5 (0.95%) Publishing
6 5 (0.95%) Retail
7 4 (0.76%) Banking
7 4 (0.76%) Law
7 4 (0.76%) Marketing
8 2 (0.38%) Aerospace
8 2 (0.38%) Electronics
8 2 (0.38%) Local Government
8 2 (0.38%) Pharmaceutical
9 1 (0.19%) Automotive
9 1 (0.19%) French Language
9 1 (0.19%) Italian Language
9 1 (0.19%) Military
9 1 (0.19%) Spanish Language
Job Titles
1 89 (16.92%) Analyst
2 79 (15.02%) Architect
3 71 (13.50%) Service Manager
4 43 (8.17%) Consultant
5 40 (7.60%) Service Analyst
6 35 (6.65%) Project Manager
7 33 (6.27%) Service Architect
8 26 (4.94%) Delivery Manager
8 26 (4.94%) Services Delivery Manager
9 22 (4.18%) Service Desk Analyst
10 21 (3.99%) Business Analyst
11 20 (3.80%) Solutions Architect
12 19 (3.61%) ITIL Manager
13 16 (3.04%) Network Engineer
14 15 (2.85%) Incident Manager
14 15 (2.85%) IT Manager
14 15 (2.85%) OSS Architect
15 14 (2.66%) Designer
15 14 (2.66%) IT Analyst
15 14 (2.66%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 11 (2.09%) Web Services
2 7 (1.33%) .NET
2 7 (1.33%) HTML
3 6 (1.14%) CSS
4 5 (0.95%) RabbitMQ
4 5 (0.95%) XML
5 4 (0.76%) .NET Framework
6 3 (0.57%) Elastic Stack
6 3 (0.57%) REST
6 3 (0.57%) Twitter Bootstrap
7 2 (0.38%) AngularJS
7 2 (0.38%) Memcached
7 2 (0.38%) SAP Basis
7 2 (0.38%) SOAP
8 1 (0.19%) ASP.NET
8 1 (0.19%) Flash
8 1 (0.19%) J2EE
8 1 (0.19%) Middleware
8 1 (0.19%) SAML
8 1 (0.19%) WCF
Miscellaneous
1 54 (10.27%) Analytical Skills
2 52 (9.89%) Management Information System
3 43 (8.17%) Data Centre
4 34 (6.46%) CMDB
5 24 (4.56%) Computer Science
6 16 (3.04%) Virtual Team
7 14 (2.66%) User Experience
8 11 (2.09%) Public Cloud
9 10 (1.90%) CESG
10 8 (1.52%) Smart Meter
11 7 (1.33%) Video Conferencing
12 5 (0.95%) Data Protection Act
12 5 (0.95%) Greenfield Project
12 5 (0.95%) PKI
13 4 (0.76%) Blackberry
13 4 (0.76%) Frameworx
13 4 (0.76%) Mainframe
13 4 (0.76%) NHS
13 4 (0.76%) Replication
14 3 (0.57%) FMCG
Operating Systems
1 82 (15.59%) Windows
2 43 (8.17%) Linux
3 18 (3.42%) Unix
3 18 (3.42%) Windows Server 2008
4 16 (3.04%) Windows Server 2012
5 14 (2.66%) Windows Server
6 13 (2.47%) Windows 7
7 12 (2.28%) Windows XP
8 9 (1.71%) Windows 10
9 8 (1.52%) Apple iOS
10 6 (1.14%) Android
11 5 (0.95%) Windows Server 2003
12 4 (0.76%) CentOS
12 4 (0.76%) Red Hat Enterprise Linux
13 3 (0.57%) Ubuntu
13 3 (0.57%) zOS
14 2 (0.38%) Windows Vista
15 1 (0.19%) Solaris
15 1 (0.19%) Windows NT
Processes & Methodologies
1 387 (73.57%) ITIL
2 155 (29.47%) ITSM
3 112 (21.29%) Service Delivery
4 108 (20.53%) ITIL V3
5 103 (19.58%) Project Management
6 81 (15.40%) Service Design
7 79 (15.02%) Agile Software Development
8 47 (8.94%) Change Management
9 46 (8.75%) Stakeholder Management
10 42 (7.98%) Continuous Improvement
11 39 (7.41%) Incident Management
12 36 (6.84%) PRINCE2
12 36 (6.84%) Problem Management
13 34 (6.46%) Customer Requirements
14 30 (5.70%) Configuration Management
14 30 (5.70%) Network Design
15 29 (5.51%) Scrum
16 28 (5.32%) CRM
17 26 (4.94%) Supplier Management
18 25 (4.75%) Business Intelligence
Programming Languages
1 46 (8.75%) SQL
2 20 (3.80%) PowerShell
3 8 (1.52%) C
3 8 (1.52%) C#
3 8 (1.52%) Java
4 6 (1.14%) F#
4 6 (1.14%) VB.NET
5 5 (0.95%) JavaScript
5 5 (0.95%) Python
5 5 (0.95%) Ruby
6 4 (0.76%) T-SQL
7 3 (0.57%) COBOL
7 3 (0.57%) Perl
8 1 (0.19%) ABAP
8 1 (0.19%) Bash Shell
8 1 (0.19%) Shell Script
8 1 (0.19%) VB
8 1 (0.19%) VBA
Qualifications
1 179 (34.03%) Security Cleared
2 130 (24.71%) SC Cleared
3 66 (12.55%) Degree
4 46 (8.75%) ITIL Certification
5 41 (7.79%) Cisco Certification
6 39 (7.41%) DV Cleared
7 30 (5.70%) CCNP
8 26 (4.94%) CCIE
9 24 (4.56%) BPSS Clearance
10 22 (4.18%) CCDP
10 22 (4.18%) CCIP
10 22 (4.18%) CCSA
10 22 (4.18%) CCSE
10 22 (4.18%) Computer Science Degree
10 22 (4.18%) JNCIA
10 22 (4.18%) JNCIE
11 18 (3.42%) ISEB
11 18 (3.42%) ITIL Foundation Certificate
12 17 (3.23%) HP ASE
12 17 (3.23%) HP MASE
Quality Assurance & Compliance
1 68 (12.93%) SLA
2 37 (7.03%) ISO/IEC 27001
3 28 (5.32%) ISO/IEC 20000
4 17 (3.23%) COBIT
5 12 (2.28%) Sarbanes-Oxley
6 10 (1.90%) ISO/IEC 15288
6 10 (1.90%) PMO
6 10 (1.90%) QA
7 5 (0.95%) GAMP
8 4 (0.76%) ISO 22301
8 4 (0.76%) PCI DSS
9 3 (0.57%) GxP
9 3 (0.57%) ISO/IEC 19770
10 2 (0.38%) Data Quality
10 2 (0.38%) ISO 9001
10 2 (0.38%) PMBOK
11 1 (0.19%) Disclosure Scotland
11 1 (0.19%) HMG Security Policy Framework
11 1 (0.19%) ISO 9000
11 1 (0.19%) JSP 440
System Software
1 35 (6.65%) Active Directory
2 25 (4.75%) VMware Infrastructure
3 13 (2.47%) Hyper-V
4 11 (2.09%) VMware Workstation
5 6 (1.14%) Oracle RAC
6 5 (0.95%) Docker
6 5 (0.95%) Virtual Desktop
7 4 (0.76%) Microsoft Virtual Server
7 4 (0.76%) Virtual Machines
7 4 (0.76%) Virtual Servers
8 3 (0.57%) VMware ESXi
8 3 (0.57%) vSphere
8 3 (0.57%) XenApp
9 2 (0.38%) Corosync
9 2 (0.38%) HDFS
9 2 (0.38%) XenDesktop
10 1 (0.19%) Firmware
10 1 (0.19%) Microsoft App-V
10 1 (0.19%) Squid
10 1 (0.19%) XenServer
Systems Management
1 23 (4.37%) FortiGate
2 20 (3.80%) Netcool
3 19 (3.61%) Puppet
4 15 (2.85%) OVSD
5 8 (1.52%) SCCM
6 6 (1.14%) AirWatch
6 6 (1.14%) SCOM
7 5 (0.95%) Opscode Chef
7 5 (0.95%) Tivoli
8 4 (0.76%) Nagios
8 4 (0.76%) OpenView
8 4 (0.76%) WSUS
9 3 (0.57%) Kibana
9 3 (0.57%) logstash
9 3 (0.57%) Microsoft Intune
9 3 (0.57%) Rsyslog
10 2 (0.38%) Ansible
10 2 (0.38%) HP Quality Center
10 2 (0.38%) Oozie
10 2 (0.38%) Pacemaker
Vendors
1 72 (13.69%) HP
2 65 (12.36%) Microsoft
3 62 (11.79%) Cisco
4 55 (10.46%) ServiceNow
5 46 (8.75%) VMware
6 44 (8.37%) Remedy
7 38 (7.22%) SAP
8 29 (5.51%) F5
9 27 (5.13%) BMC
10 24 (4.56%) Citrix
10 24 (4.56%) Juniper
10 24 (4.56%) Oracle
11 23 (4.37%) CheckPoint
12 22 (4.18%) Fortinet
12 22 (4.18%) Riverbed
13 18 (3.42%) Aruba
14 16 (3.04%) CA
15 13 (2.47%) Motorola
16 11 (2.09%) IBM
17 8 (1.52%) Ericsson
Sunbury-On-Thames, Middlesex
HAYS INFORMATION TECHNOLOGY
Posted: 3 days ago
Maidenhead, Berkshire
Elevate Direct
Rate: From £40 to £56 per day
Posted: 6 days ago
Basingstoke, Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: 4 days ago
Middlesex
ABW Recruitment
Posted: 6 days ago
Oxfordshire
Spectrum IT
Rate: £35000 - £40000 per annum + Benefits
Posted: 11 days ago
Middlesex
ABW Recruitment
Posted: 6 days ago
Bracknell, Berkshire
LA International
Posted: 5 days ago
Sunbury-On-Thames, Middlesex
Harvey Nash plc
Rate: £425 - £500 per day
Posted: 3 days ago
Didcot, Oxfordshire
UK Shared Business Services Ltd
Rate: From £37,415 to £41,572 per annum plus £4,000 annual allowance.
Posted: 10 days ago