Service Management Contracts in the South East

Service Management
England > South East

The table below provides summary statistics for contract job vacancies advertised in the South East requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 4 May 2025, comparing them to the same period in the previous two years.

6 months to
4 May 2025
Same period 2024 Same period 2023
Rank 87 58 47
Rank change year-on-year -29 -11 +23
Contract jobs citing Service Management 68 168 238
As % of all contract jobs advertised in the South East 2.27% 3.03% 4.14%
As % of the Processes & Methodologies category 2.48% 3.58% 4.63%
Number of daily rates quoted 45 128 175
10th Percentile £263 £375 £240
25th Percentile £384 £510 £350
Median daily rate (50th Percentile) £463 £575 £475
Median % change year-on-year -19.57% +21.05% -6.86%
75th Percentile £551 £608 £624
90th Percentile £616 £666 £715
England median daily rate £525 £525 £500
% change year-on-year - +5.00% -4.76%
Number of hourly rates quoted 1 0 3
10th Percentile - - £20.43
25th Percentile - - £21.06
Median hourly rate £28.00 - £22.25
75th Percentile - - £39.44
90th Percentile - - £49.68
England median hourly rate £22.14 £17.72 £51.75
% change year-on-year +24.94% -65.76% +197.07%

All Process and Methodology Skills
South East

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the South East.

Contract vacancies with a requirement for process or methodology skills 2,747 4,698 5,137
As % of all contract IT jobs advertised in the South East 91.51% 84.71% 89.26%
Number of daily rates quoted 1,755 2,749 3,576
10th Percentile £254 £250 £250
25th Percentile £400 £400 £403
Median daily rate (50th Percentile) £500 £501 £510
Median % change year-on-year -0.10% -1.86% +2.00%
75th Percentile £600 £623 £619
90th Percentile £675 £700 £700
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +2.33%
Number of hourly rates quoted 173 435 220
10th Percentile £13.85 £13.00 £18.20
25th Percentile £15.25 £18.20 £22.21
Median hourly rate £28.00 £47.50 £50.00
Median % change year-on-year -41.05% -5.00% +127.27%
75th Percentile £62.50 £62.50 £64.72
90th Percentile £75.00 £76.86 £75.00
England median hourly rate £29.07 £36.33 £36.77
% change year-on-year -19.99% -1.19% +51.01%

Service Management
Job Vacancy Trend in the South East

Job postings citing Service Management as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Service Management in the South East

Service Management
Contractor Daily Rate Trend in the South East

3-month moving average daily rate quoted in jobs citing Service Management in the South East.

Daily rate trend for Service Management in the South East

Service Management
Daily Rate Histogram in the South East

Daily rate distribution for jobs citing Service Management in the South East over the 6 months to 4 May 2025.

Daily rate histogram for Service Management in the South East

Service Management
Contractor Hourly Rate Trend in the South East

3-month moving average hourly rates quoted in jobs citing Service Management in the South East.

Hourly rate trend for Service Management in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South East region over the 6 months to 4 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley -1 42 £450 -21.74% 43
Berkshire -8 27 £450 -21.74% 22
Hampshire -16 14 £551 -11.84% 33
Buckinghamshire +10 12 £500 +36.99% 15
Surrey +19 7 £210 -60.00% 16
Oxfordshire +7 3 £438 - 12
East Sussex -6 2 £275 -65.63% 1
Kent +8 1 £250 -47.37% 11
West Sussex +6 1 - - 5
Home Counties - 1 - -
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.41%) Microsoft Exchange
2 2 (2.94%) SharePoint
3 1 (1.47%) Anypoint
3 1 (1.47%) Confluence
Applications
1 6 (8.82%) Microsoft Office
2 2 (2.94%) Microsoft Excel
3 1 (1.47%) Microsoft PowerPoint
3 1 (1.47%) MS Visio
Business Applications
1 3 (4.41%) Remedy ITSM
2 1 (1.47%) Remedy AR System
Cloud Services
1 8 (11.76%) Microsoft 365
2 7 (10.29%) Azure
3 3 (4.41%) SaaS
4 2 (2.94%) AWS
4 2 (2.94%) Dynamics 365
4 2 (2.94%) Entra ID
5 1 (1.47%) Azure Monitor
5 1 (1.47%) Azure Storage
5 1 (1.47%) GCP
5 1 (1.47%) OCI
Communications & Networking
1 4 (5.88%) 5G
1 4 (5.88%) HTTP
1 4 (5.88%) Radio Access Network
2 3 (4.41%) 4G
2 3 (4.41%) 5G NR
2 3 (4.41%) LTE
3 2 (2.94%) Firewall
4 1 (1.47%) DHCP
4 1 (1.47%) Diameter Protocol
4 1 (1.47%) DNS
4 1 (1.47%) Internet
4 1 (1.47%) MPLS
4 1 (1.47%) Network Security
4 1 (1.47%) PSTN
4 1 (1.47%) Remote Desktop
4 1 (1.47%) VoIP
4 1 (1.47%) VoLTE
4 1 (1.47%) VoWiFi
4 1 (1.47%) WAN
Database & Business Intelligence
1 2 (2.94%) SQL Server
2 1 (1.47%) Azure SQL Database
2 1 (1.47%) Data Warehouse
2 1 (1.47%) Enterprise Data Warehouse
2 1 (1.47%) RDBMS
2 1 (1.47%) Relational Database
2 1 (1.47%) SQL Server Analysis Services
2 1 (1.47%) SQL Server Integration Services
2 1 (1.47%) SQL Server Reporting Services
Development Applications
1 3 (4.41%) JIRA
2 1 (1.47%) Bitbucket
2 1 (1.47%) Git
2 1 (1.47%) Jenkins
2 1 (1.47%) Subversion
2 1 (1.47%) Team Foundation Server
2 1 (1.47%) TeamCity
General
1 21 (30.88%) Social Skills
2 15 (22.06%) Telecoms
3 12 (17.65%) Analytical Skills
4 4 (5.88%) Finance
4 4 (5.88%) Public Sector
5 3 (4.41%) Billing
6 2 (2.94%) Inclusion and Diversity
7 1 (1.47%) Influencing Skills
7 1 (1.47%) Legal
7 1 (1.47%) Manufacturing
7 1 (1.47%) Organisational Skills
Job Titles
1 12 (17.65%) Lead
2 7 (10.29%) Analyst
3 6 (8.82%) Service Manager
4 5 (7.35%) Consultant
5 4 (5.88%) 2nd Line Support
5 4 (5.88%) 3rd Line Engineer
5 4 (5.88%) Architect
5 4 (5.88%) ITSM Consultant
5 4 (5.88%) Support Engineer
6 3 (4.41%) ServiceNow Architect
6 3 (4.41%) Subject Matter Expert
6 3 (4.41%) Telecoms Architect
7 2 (2.94%) 2nd Line Desktop Support
7 2 (2.94%) 2nd Line Support Engineer
7 2 (2.94%) Mobile Engineer
7 2 (2.94%) OSS Project Manager
7 2 (2.94%) Senior
7 2 (2.94%) Service Relationship Manager
7 2 (2.94%) Service Transition Leader
7 2 (2.94%) ServiceNow Business Analyst
Libraries, Frameworks & Software Standards
1 6 (8.82%) Web Services
2 4 (5.88%) Ajax
2 4 (5.88%) CSS
2 4 (5.88%) HTML
2 4 (5.88%) REST
2 4 (5.88%) SOAP
2 4 (5.88%) XML
3 1 (1.47%) ARM Templates
3 1 (1.47%) OpenAPI
3 1 (1.47%) RAML
3 1 (1.47%) RFC 2544
3 1 (1.47%) Swagger
Miscellaneous
1 9 (13.24%) CMDB
2 4 (5.88%) Cloud Native
2 4 (5.88%) Onboarding
3 3 (4.41%) Team-Oriented Environment
4 2 (2.94%) Data Centre
4 2 (2.94%) Enterprise Software
4 2 (2.94%) Management Information System
5 1 (1.47%) AS400
5 1 (1.47%) Clustering
5 1 (1.47%) iSeries
5 1 (1.47%) Mainframe
5 1 (1.47%) PKI
5 1 (1.47%) Replication
5 1 (1.47%) Self-Motivation
Operating Systems
1 14 (20.59%) Windows
2 5 (7.35%) Windows 10
3 4 (5.88%) Windows Server
4 2 (2.94%) Android
4 2 (2.94%) Linux
4 2 (2.94%) Unix
5 1 (1.47%) AIX
5 1 (1.47%) Apple iOS
5 1 (1.47%) CentOS
5 1 (1.47%) HPUX
5 1 (1.47%) Mac OS
5 1 (1.47%) Solaris
5 1 (1.47%) Ubuntu
5 1 (1.47%) Windows Server 2016
5 1 (1.47%) Windows Server 2019
Processes & Methodologies
1 40 (58.82%) ITIL
2 28 (41.18%) ITSM
3 19 (27.94%) Service Delivery
4 18 (26.47%) Agile
5 15 (22.06%) Problem-Solving
6 12 (17.65%) Stakeholder Engagement
7 10 (14.71%) Configuration Management
7 10 (14.71%) Incident Management
7 10 (14.71%) Roadmaps
8 9 (13.24%) Continuous Improvement
8 9 (13.24%) Stakeholder Management
9 7 (10.29%) Change Management
9 7 (10.29%) Collaborative Working
10 6 (8.82%) Customer Service
10 6 (8.82%) Data Modelling
10 6 (8.82%) DevOps
10 6 (8.82%) IT Asset Management
10 6 (8.82%) Scrum
10 6 (8.82%) Statistics
11 5 (7.35%) SWOT Analysis
Programming Languages
1 6 (8.82%) SQL
2 3 (4.41%) Python
3 2 (2.94%) C#
3 2 (2.94%) PowerShell
3 2 (2.94%) Shell Script
4 1 (1.47%) Bash
4 1 (1.47%) Bicep
4 1 (1.47%) Korn
4 1 (1.47%) T-SQL
4 1 (1.47%) VB
4 1 (1.47%) VBScript
Qualifications
1 14 (20.59%) Security Cleared
2 8 (11.76%) ITIL Certification
2 8 (11.76%) SC Cleared
3 7 (10.29%) Degree
4 6 (8.82%) ITIL Foundation Certificate
5 5 (7.35%) DV Cleared
6 3 (4.41%) PMI Certification
6 3 (4.41%) PMP
7 1 (1.47%) A+ Certification
7 1 (1.47%) AWS Certification
7 1 (1.47%) Azure Certification
7 1 (1.47%) CCNP
7 1 (1.47%) Cisco Certification
7 1 (1.47%) Computer Science Degree
7 1 (1.47%) MCP
7 1 (1.47%) Microsoft Certification
7 1 (1.47%) OCP
7 1 (1.47%) Oracle Certification
Quality Assurance & Compliance
1 4 (5.88%) QA
2 3 (4.41%) SLA
3 1 (1.47%) COBIT
System Software
1 12 (17.65%) Active Directory
2 3 (4.41%) VMware Infrastructure
3 1 (1.47%) Virtual Desktop
3 1 (1.47%) Virtual Machines
Systems Management
1 6 (8.82%) Ansible
1 6 (8.82%) SCCM
2 5 (7.35%) Microsoft Intune
3 4 (5.88%) SCOM
4 3 (4.41%) vCenter Server
5 2 (2.94%) Amdocs OSS
5 2 (2.94%) Terraform
6 1 (1.47%) Active Directory Federation Services
6 1 (1.47%) Kubernetes
6 1 (1.47%) NSN NetAct
6 1 (1.47%) Opsgenie
6 1 (1.47%) Oracle ZFS
6 1 (1.47%) Progress Chef
6 1 (1.47%) Puppet
6 1 (1.47%) WSUS
Vendors
1 12 (17.65%) Microsoft
2 10 (14.71%) ServiceNow
3 6 (8.82%) Remedy
4 5 (7.35%) BMC
5 3 (4.41%) SolarWinds
5 3 (4.41%) VMware
6 2 (2.94%) Broadcom
6 2 (2.94%) Cisco
6 2 (2.94%) Cramer
6 2 (2.94%) Ericsson
6 2 (2.94%) Infoblox
6 2 (2.94%) McAfee
6 2 (2.94%) Oracle
7 1 (1.47%) BT
7 1 (1.47%) Citrix
7 1 (1.47%) Nokia
7 1 (1.47%) PagerDuty
7 1 (1.47%) Red Hat
7 1 (1.47%) Salesforce
7 1 (1.47%) SAP