The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 25 April 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England / South East
3 months to
25 Apr 2017
Same period 2016 Same period 2015
Rank 60 49 49
Rank change year-on-year -11 0  
Contract jobs citing Service Management 268 363 379
As % of all contract IT jobs advertised in the South East 3.31% 3.73% 3.72%
As % of the Processes & Methodologies category 4.03% 4.59% 4.70%
Number of daily rates quoted 135 217 172
Median daily rate £460 £400 £387
Median daily rate % change year-on-year +15.00% +3.35%  
90% offered a daily rate of more than £283 £300 £250
10% offered a daily rate of more than £580 £530 £505
UK excluding London median daily rate £425 £400 £363
% change year-on-year +6.25% +10.34%  
Number of hourly rates quoted 12 17 19
Median hourly rate £15.70 £14.50 £13.35
Median hourly rate % change year-on-year +8.27% +8.61%  
90% offered a hourly rate of more than £13.55 £12.43 £12.00
10% offered a hourly rate of more than £43.23 £15.95 £20.40
UK excluding London median hourly rate £16.75 £14.00 £13.35
% change year-on-year +19.64% +4.86%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process and methodology skills.

Contract Process & Methodology Skills
South East
Contract job vacancies with a requirement for process and methodology skills 6646 7904 8070
As % of all contract IT job vacancies advertised in the South East 82.16% 81.16% 79.20%
Number of daily rates quoted 3834 4927 4533
Median daily rate £425 £400 £395
Median daily rate % change year-on-year +6.25% +1.26%  
90% offered a daily rate of more than £288 £275 £270
10% offered a daily rate of more than £550 £540 £525
UK excluding London median daily rate £413 £400 £393
% change year-on-year +3.12% +1.91%  
Number of hourly rates quoted 259 261 295
Median hourly rate £31.00 £37.50 £33.00
Median hourly rate % change year-on-year -17.33% +13.63%  
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £57.00 £48.50 £47.50
UK excluding London median hourly rate £36.00 £36.52 £30.35
% change year-on-year -1.42% +20.32%  

Service Management
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the South East

Service Management
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the South East.

Contractor daily rate trend for Service Management in the South East

Service Management
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Service Management in the South East over the 3 months to 25 April 2017.

Contractor daily rate histogram for Service Management in the South East

Service Management
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the South East.

Contractor hourly rate trend for Service Management in the South East

Service Management
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Service Management in the South East over the 3 months to 25 April 2017.

Contractor hourly rate histogram for Service Management in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South East region over the 3 months to 25 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire -2 103 £460 +22.66% 8
Berkshire -4 62 £456 +7.35% 8
Buckinghamshire -2 51 £500 +21.95% 4
Surrey -16 21 £460 +17.94% 4
West Sussex +8 9 £459 +4.26% 2
Oxfordshire -17 8 £298 -25.62%
Kent +17 7 £350 -6.66% 1
Middlesex -1 3 £836 +85.77%
East Sussex - 1 - - 1
Service Management
England

For the 6 months to 25 April 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Service Management.

1 384 (68.33%) ITIL
2 189 (33.63%) Security Cleared
3 163 (29.00%) SC Cleared
4 119 (21.17%) ITSM
5 100 (17.79%) ITIL V3
6 98 (17.44%) Windows
7 97 (17.26%) Agile Software Development
8 81 (14.41%) Service Delivery
8 81 (14.41%) Project Management
8 81 (14.41%) Service Design
9 79 (14.06%) VMware
9 79 (14.06%) SLA
10 77 (13.70%) Telecoms
11 75 (13.35%) Cisco
12 73 (12.99%) HP
12 73 (12.99%) Finance
13 71 (12.63%) Microsoft
14 70 (12.46%) IaaS
15 60 (10.68%) Firewall
16 57 (10.14%) ServiceNow
17 53 (9.43%) Linux
17 53 (9.43%) Degree
18 52 (9.25%) PaaS
19 51 (9.07%) Scrum
20 48 (8.54%) Change Management
21 46 (8.19%) Analytical Skills
22 45 (8.01%) Cisco Certification
23 44 (7.83%) Active Directory
24 41 (7.30%) CMDB
24 41 (7.30%) Data Centre

Service Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (6.05%) SharePoint
2 16 (2.85%) Skype for Business
3 12 (2.14%) Exchange Server 2010
3 12 (2.14%) IIS
3 12 (2.14%) MS Exchange
4 11 (1.96%) SAS
5 10 (1.78%) Confluence
5 10 (1.78%) Exchange Server 2013
6 9 (1.60%) CMS
7 8 (1.42%) BizTalk Server
7 8 (1.42%) WebSphere
8 7 (1.25%) OpenStack
9 6 (1.07%) Elasticsearch
9 6 (1.07%) SharePoint 2013
10 5 (0.89%) WebSphere Application Server
11 3 (0.53%) Apache
11 3 (0.53%) IBM HTTP Server
11 3 (0.53%) JBoss
11 3 (0.53%) LiveCycle
12 2 (0.36%) Apache Pig
Applications
1 28 (4.98%) Microsoft Office
2 11 (1.96%) Microsoft Excel
3 4 (0.71%) Microsoft PowerPoint
4 3 (0.53%) Microsoft Project
5 1 (0.18%) MS Visio
5 1 (0.18%) Spreadsheet
Business Applications
1 11 (1.96%) Remedy ITSM
2 7 (1.25%) Maximo
3 4 (0.71%) Infor M3
4 3 (0.53%) Staffware
5 2 (0.36%) assyst
5 2 (0.36%) Dynamics CRM
5 2 (0.36%) Oracle ERP
5 2 (0.36%) SAP CRM
6 1 (0.18%) SAP ERP
6 1 (0.18%) SAP Oil and Gas
6 1 (0.18%) SAP S/4HANA
6 1 (0.18%) Workfront
Cloud Services
1 70 (12.46%) IaaS
2 52 (9.25%) PaaS
3 18 (3.20%) Office 365
4 16 (2.85%) SaaS
5 10 (1.78%) Cloud Computing
6 6 (1.07%) OneDrive
7 5 (0.89%) IBM Cloud
7 5 (0.89%) SoftLayer
8 4 (0.71%) Amazon AWS
9 3 (0.53%) Microsoft Azure
10 1 (0.18%) CloudSense
Communications & Networking
1 60 (10.68%) Firewall
2 37 (6.58%) WAN
3 36 (6.41%) LAN
4 30 (5.34%) Wireless
5 25 (4.45%) BIG-IP
6 24 (4.27%) Cisco Nexus
7 14 (2.49%) TCP/IP
8 11 (1.96%) Internet
8 11 (1.96%) MPLS
8 11 (1.96%) VPN
9 10 (1.78%) Network Security
10 9 (1.60%) SAN
10 9 (1.60%) Skype
11 8 (1.42%) ATM
11 8 (1.42%) SSL
12 7 (1.25%) IPsec
12 7 (1.25%) Radio Access Network
13 6 (1.07%) PuTTY
13 6 (1.07%) WinSCP
14 5 (0.89%) Unified Communications
Database & Business Intelligence
1 18 (3.20%) Data Warehouse
2 14 (2.49%) Hadoop
2 14 (2.49%) MongoDB
3 12 (2.14%) SQL Server
4 11 (1.96%) BusinessObjects
5 10 (1.78%) Oracle Database
6 9 (1.60%) Big Data
6 9 (1.60%) Oracle Database 12c
7 8 (1.42%) DB2
7 8 (1.42%) Oracle Database 11g
8 6 (1.07%) Oracle BI EE
8 6 (1.07%) Oracle Database 10g
8 6 (1.07%) Oracle OWB
9 5 (0.89%) Star Schema
10 4 (0.71%) PostgreSQL
11 3 (0.53%) Apache Hive
11 3 (0.53%) HBase
11 3 (0.53%) SAP Data Services
11 3 (0.53%) SQL Server 2005
11 3 (0.53%) SQL Server 2008
Development Applications
1 17 (3.02%) Git (software)
2 14 (2.49%) Jenkins
2 14 (2.49%) JIRA
3 13 (2.31%) Team Foundation Server
4 6 (1.07%) HP UFT
4 6 (1.07%) Oracle APEX
4 6 (1.07%) Oracle Forms
4 6 (1.07%) Sonatype Nexus
4 6 (1.07%) TeamCity
4 6 (1.07%) Toad
4 6 (1.07%) Visual Studio
5 5 (0.89%) Bitbucket
5 5 (0.89%) MSBuild
6 4 (0.71%) Rational DOORS
6 4 (0.71%) SonarQube
7 2 (0.36%) Selenium
8 1 (0.18%) FitNesse
8 1 (0.18%) Maven
8 1 (0.18%) NUnit
8 1 (0.18%) Subversion
General
1 77 (13.70%) Telecoms
2 73 (12.99%) Finance
3 23 (4.09%) Billing
4 11 (1.96%) Legal
5 10 (1.78%) Back Office
6 4 (0.71%) Aerospace
6 4 (0.71%) Front Office
6 4 (0.71%) Retail
7 3 (0.53%) Banking
7 3 (0.53%) Marketing
8 2 (0.36%) French Language
8 2 (0.36%) Law
8 2 (0.36%) Local Government
8 2 (0.36%) Manufacturing
9 1 (0.18%) Advertising
9 1 (0.18%) Electronics
9 1 (0.18%) Italian Language
9 1 (0.18%) Publishing
9 1 (0.18%) Spanish Language
Job Titles
1 81 (14.41%) Analyst
2 72 (12.81%) Architect
3 66 (11.74%) Service Manager
4 38 (6.76%) Service Analyst
5 36 (6.41%) Consultant
6 32 (5.69%) Network Engineer
7 30 (5.34%) Solutions Architect
8 28 (4.98%) Service Desk Analyst
9 26 (4.63%) Project Manager
10 21 (3.74%) Designer
11 20 (3.56%) Business Analyst
12 19 (3.38%) IT Manager
12 19 (3.38%) ITIL Manager
13 18 (3.20%) Delivery Manager
13 18 (3.20%) Service Architect
14 16 (2.85%) Services Delivery Manager
15 14 (2.49%) Developer
15 14 (2.49%) ITIL Service Manager
16 12 (2.14%) Operations Manager
17 11 (1.96%) Solutions Designer
Libraries, Frameworks & Software Standards
1 14 (2.49%) Web Services
2 12 (2.14%) .NET
3 7 (1.25%) RabbitMQ
4 6 (1.07%) .NET Framework
4 6 (1.07%) HTML
5 5 (0.89%) CSS
5 5 (0.89%) Elastic Stack
5 5 (0.89%) XML
6 4 (0.71%) REST
6 4 (0.71%) SOAP
7 2 (0.36%) Memcached
7 2 (0.36%) Middleware
7 2 (0.36%) SAP Basis
7 2 (0.36%) Twitter Bootstrap
8 1 (0.18%) AngularJS
8 1 (0.18%) Apache CXF
8 1 (0.18%) jQuery
8 1 (0.18%) KnockoutJS
8 1 (0.18%) RESTful
8 1 (0.18%) WAMP
Miscellaneous
1 46 (8.19%) Analytical Skills
2 41 (7.30%) CMDB
2 41 (7.30%) Data Centre
3 34 (6.05%) Management Information System
4 21 (3.74%) Computer Science
5 10 (1.78%) CESG
6 9 (1.60%) Public Cloud
7 8 (1.42%) Smart Meter
7 8 (1.42%) Virtual Team
8 6 (1.07%) User Experience
9 5 (0.89%) Data Protection Act
9 5 (0.89%) Mainframe
9 5 (0.89%) PKI
10 4 (0.71%) Client/Server
10 4 (0.71%) Frameworx
10 4 (0.71%) Taxonomies
10 4 (0.71%) Video Conferencing
11 3 (0.53%) Blackberry
11 3 (0.53%) IVR
11 3 (0.53%) PMI
Operating Systems
1 98 (17.44%) Windows
2 53 (9.43%) Linux
3 23 (4.09%) Windows Server 2008
4 21 (3.74%) Windows Server
5 16 (2.85%) Unix
5 16 (2.85%) Windows 7
5 16 (2.85%) Windows Server 2012
6 12 (2.14%) Windows XP
7 10 (1.78%) CentOS
7 10 (1.78%) Red Hat Enterprise Linux
8 8 (1.42%) Windows 10
9 7 (1.25%) Windows Server 2003
10 6 (1.07%) Windows Vista
11 5 (0.89%) Android
11 5 (0.89%) Apple iOS
12 4 (0.71%) Windows 8
13 3 (0.53%) Ubuntu
13 3 (0.53%) zOS
14 1 (0.18%) Solaris
14 1 (0.18%) Windows NT
Processes & Methodologies
1 384 (68.33%) ITIL
2 119 (21.17%) ITSM
3 100 (17.79%) ITIL V3
4 97 (17.26%) Agile Software Development
5 81 (14.41%) Project Management
5 81 (14.41%) Service Delivery
5 81 (14.41%) Service Design
6 51 (9.07%) Scrum
7 48 (8.54%) Change Management
8 40 (7.12%) Analytics
8 40 (7.12%) Incident Management
9 39 (6.94%) Configuration Management
10 35 (6.23%) Root Cause Analysis
11 33 (5.87%) Continuous Improvement
11 33 (5.87%) Stakeholder Management
12 30 (5.34%) Network Design
13 28 (4.98%) Business Intelligence
14 27 (4.80%) Migration
14 27 (4.80%) Problem Management
15 26 (4.63%) Customer Requirements
Programming Languages
1 40 (7.12%) SQL
2 16 (2.85%) PowerShell
3 9 (1.60%) Python
4 8 (1.42%) C#
4 8 (1.42%) Java
4 8 (1.42%) Ruby
5 6 (1.07%) F#
5 6 (1.07%) T-SQL
5 6 (1.07%) VB
6 5 (0.89%) C
6 5 (0.89%) JavaScript
6 5 (0.89%) VB.NET
7 4 (0.71%) VBScript
8 3 (0.53%) COBOL
9 2 (0.36%) Perl
9 2 (0.36%) Shell Script
10 1 (0.18%) ABAP
10 1 (0.18%) PHP
Qualifications
1 189 (33.63%) Security Cleared
2 163 (29.00%) SC Cleared
3 53 (9.43%) Degree
4 45 (8.01%) Cisco Certification
5 29 (5.16%) CCIE
5 29 (5.16%) ITIL Certification
6 28 (4.98%) CCNP
6 28 (4.98%) DV Cleared
7 24 (4.27%) JNCIA
8 23 (4.09%) CCDP
8 23 (4.09%) CCIP
8 23 (4.09%) CCSA
8 23 (4.09%) CCSE
8 23 (4.09%) JNCIE
9 19 (3.38%) HP ASE
9 19 (3.38%) HP MASE
10 13 (2.31%) ISEB
10 13 (2.31%) ITIL Foundation Certificate
11 11 (1.96%) PMI Certification
12 10 (1.78%) PMP
Quality Assurance & Compliance
1 79 (14.06%) SLA
2 28 (4.98%) ISO/IEC 27001
3 13 (2.31%) COBIT
4 12 (2.14%) QA
5 9 (1.60%) ISO/IEC 20000
5 9 (1.60%) PCI DSS
5 9 (1.60%) PMO
6 4 (0.71%) ISO22301
7 3 (0.53%) GAMP
7 3 (0.53%) GxP
7 3 (0.53%) Sarbanes-Oxley
8 2 (0.36%) Disclosure Scotland
8 2 (0.36%) PMBOK
9 1 (0.18%) Data Quality
9 1 (0.18%) ISO 9000
9 1 (0.18%) ISO 9001
9 1 (0.18%) ISO19770
System Software
1 44 (7.83%) Active Directory
2 33 (5.87%) VMware Infrastructure
3 14 (2.49%) Hyper-V
4 7 (1.25%) vCloud
4 7 (1.25%) VMware Workstation
4 7 (1.25%) vSphere
5 6 (1.07%) Docker
5 6 (1.07%) Oracle RAC
5 6 (1.07%) Virtual Desktop
5 6 (1.07%) VMware ESXi
6 4 (0.71%) Virtual Machines
7 2 (0.36%) Corosync
7 2 (0.36%) HDFS
8 1 (0.18%) VMware ESX
8 1 (0.18%) XenApp
8 1 (0.18%) XenDesktop
Systems Management
1 25 (4.45%) Puppet
2 24 (4.27%) FortiGate
3 14 (2.49%) OVSD
4 9 (1.60%) Opscode Chef
5 8 (1.42%) AirWatch
5 8 (1.42%) SCCM
6 7 (1.25%) Tivoli
7 5 (0.89%) Kibana
7 5 (0.89%) logstash
7 5 (0.89%) Norton AntiVirus
7 5 (0.89%) Rsyslog
7 5 (0.89%) WSUS
8 4 (0.71%) BladeLogic
8 4 (0.71%) Nagios
8 4 (0.71%) OpenView Configuration Management
9 3 (0.53%) CA Spectrum
10 2 (0.36%) Ansible
10 2 (0.36%) Oozie
10 2 (0.36%) Pacemaker
10 2 (0.36%) Terraform
Vendors
1 79 (14.06%) VMware
2 75 (13.35%) Cisco
3 73 (12.99%) HP
4 71 (12.63%) Microsoft
5 57 (10.14%) ServiceNow
6 38 (6.76%) CheckPoint
7 35 (6.23%) Remedy
8 33 (5.87%) F5
8 33 (5.87%) Juniper
9 29 (5.16%) CA
10 23 (4.09%) Fortinet
10 23 (4.09%) Riverbed
11 22 (3.91%) SAP
12 21 (3.74%) BMC
12 21 (3.74%) Oracle
13 20 (3.56%) Aruba
14 19 (3.38%) Citrix
15 15 (2.67%) Huawei
16 12 (2.14%) Palo Alto
17 11 (1.96%) SolarWinds
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £29.75 per hour
Posted: 5 days ago
Dartford, Kent
Ashdown IT
Rate: £60000 - £85000 per annum + benefits
Posted: Yesterday
Hook, Hampshire
HAYS INFORMATION TECHNOLOGY
Posted: 5 days ago
Staines, Middlesex
Sopra Steria Recruitment
Rate: Negotiable
Posted: 5 days ago