Period
to 18 January 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 18 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > South East
6 months to
18 Jan 2018
Same period 2017 Same period 2016
Rank 67 47 55
Rank change year-on-year -20 +8 +8
Contract jobs citing Service Management 500 618 593
As % of all contract IT jobs advertised in the South East 3.03% 4.00% 3.26%
As % of the Processes & Methodologies category 3.66% 4.86% 4.02%
Number of daily rates quoted 325 379 295
South East median daily rate £420 £450 £409
Median daily rate % change year-on-year -6.67% +10.02% +13.61%
10th Percentile £163 £284 £250
90th Percentile £545 £625 £587
England median daily rate £425 £438 £424
% change year-on-year -2.86% +3.24% +5.94%
Number of hourly rates quoted 13 24 42
South East median hourly rate £15.00 £14.00 £14.00
Median hourly rate % change year-on-year +7.14% - -6.67%
10th Percentile £11.03 £11.08 £12.00
90th Percentile £16.95 £45.95 £40.19
England median hourly rate £16.83 £14.50 £17.00
% change year-on-year +16.07% -14.71% +13.33%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 13,657 12,727 14,741
As % of all contract IT jobs advertised in the South East 82.82% 82.29% 80.96%
Number of daily rates quoted 8,255 7,617 8,830
South East median daily rate £425 £413 £400
Median daily rate % change year-on-year +3.03% +3.13% +6.67%
10th Percentile £265 £250 £252
90th Percentile £578 £575 £538
England median daily rate £450 £431 £425
% change year-on-year +4.53% +1.29% +6.25%
Number of hourly rates quoted 409 510 621
South East median hourly rate £25.00 £23.59 £30.00
Median hourly rate % change year-on-year +5.98% -21.37% +62.16%
10th Percentile £11.25 £11.06 £12.00
90th Percentile £50.25 £49.50 £52.50
England median hourly rate £23.75 £25.00 £23.00
% change year-on-year -5.00% +8.70% +15.00%

Service Management
Job Vacancy Trend in the South East

Job postings citing Service Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Management in the South East

Service Management
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the South East.

Contractor daily rate trend for Service Management in the South East

Service Management
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Service Management in the South East over the 6 months to 18 January 2018.

Contractor daily rate histogram for Service Management in the South East

Service Management
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the South East.

Contractor hourly rate trend for Service Management in the South East

Service Management
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Service Management in the South East over the 6 months to 18 January 2018.

Contractor hourly rate histogram for Service Management in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South East region over the 6 months to 18 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -16 212 £377 -16.22% 32
Hampshire -19 167 £442 -8.26% 27
Berkshire -12 129 £440 +10.00% 11
Buckinghamshire -26 71 £333 -26.11% 13
Surrey -19 68 £450 +20.00% 15
West Sussex -17 19 £144 -61.67% 1
Oxfordshire -7 12 £170 -62.22% 8
Kent -6 9 £381 +35.56% 6
Middlesex +2 7 £480 +8.06%
East Sussex -2 5 £363 +31.82% 8
Home Counties - 2 £325 -
Service Management
England

For the 6 months to 18 January 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Service Management.

1 331 (66.20%) ITIL
2 111 (22.20%) ITSM
3 110 (22.00%) Security Cleared
4 106 (21.20%) Windows
5 83 (16.60%) Service Delivery
6 77 (15.40%) SC Cleared
7 74 (14.80%) Microsoft
8 69 (13.80%) Service Design
9 68 (13.60%) Telecoms
10 66 (13.20%) ITIL V3
11 65 (13.00%) Finance
12 63 (12.60%) Stakeholder Management
13 62 (12.40%) Active Directory
14 56 (11.20%) SLA
14 56 (11.20%) Analytical Skills
15 52 (10.40%) VMware
15 52 (10.40%) Incident Management
16 50 (10.00%) ServiceNow
17 47 (9.40%) Agile Software Development
18 46 (9.20%) Project Management
19 45 (9.00%) Linux
19 45 (9.00%) Microsoft Office
20 43 (8.60%) Configuration Management
20 43 (8.60%) Management Information System
21 40 (8.00%) Remedy
21 40 (8.00%) HP
21 40 (8.00%) CMDB
22 38 (7.60%) Change Management
23 37 (7.40%) ISO/IEC 27001
23 37 (7.40%) ITIL Foundation Certificate

Service Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (4.40%) MS Exchange
2 18 (3.60%) Exchange Server 2010
3 14 (2.80%) SharePoint
4 10 (2.00%) SAS
5 9 (1.80%) Skype for Business
6 8 (1.60%) CMS
6 8 (1.60%) IIS
7 7 (1.40%) IBM Notes
8 5 (1.00%) WebSphere
9 3 (0.60%) Apache Solr
9 3 (0.60%) Exchange Server 2013
10 2 (0.40%) Tomcat
10 2 (0.40%) WebSphere Application Server
11 1 (0.20%) Apache
11 1 (0.20%) Elasticsearch
11 1 (0.20%) IBM Domino
11 1 (0.20%) OpenStack
11 1 (0.20%) Oracle Coherence
Applications
1 45 (9.00%) Microsoft Office
2 27 (5.40%) Microsoft Excel
3 23 (4.60%) Microsoft PowerPoint
4 9 (1.80%) Microsoft Project
4 9 (1.80%) MS Visio
5 2 (0.40%) SPSS
6 1 (0.20%) InfoPath
Business Applications
1 30 (6.00%) Remedy ITSM
2 6 (1.20%) SAP GRC
3 5 (1.00%) Dynamics CRM
4 4 (0.80%) Dynamics GP
5 2 (0.40%) SAP SM
6 1 (0.20%) Remedy AR System
6 1 (0.20%) RMDS
6 1 (0.20%) SAP ERP
6 1 (0.20%) SAP Oil and Gas
Cloud Services
1 34 (6.80%) Office 365
2 32 (6.40%) IaaS
3 27 (5.40%) PaaS
4 25 (5.00%) Microsoft Azure
5 15 (3.00%) Cloud Computing
6 10 (2.00%) Amazon AWS
7 7 (1.40%) Azure Active Directory
8 4 (0.80%) SaaS
9 2 (0.40%) SuccessFactors
10 1 (0.20%) Amazon CloudWatch
10 1 (0.20%) Amazon EC2
10 1 (0.20%) AWS CloudFormation
10 1 (0.20%) GitHub
10 1 (0.20%) Virtual Private Cloud
Communications & Networking
1 26 (5.20%) Firewall
2 17 (3.40%) DHCP
2 17 (3.40%) DNS
3 13 (2.60%) Internet
4 12 (2.40%) Wireless
5 11 (2.20%) Cisco ASA
5 11 (2.20%) Network Security
5 11 (2.20%) Remote Desktop
6 10 (2.00%) VoIP
6 10 (2.00%) WAN
7 9 (1.80%) IP Telephony
7 9 (1.80%) Skype
8 8 (1.60%) Cisco Nexus
8 8 (1.60%) Radio Access Network
8 8 (1.60%) SAN
9 7 (1.40%) LAN
9 7 (1.40%) VPN
10 5 (1.00%) SMS
11 4 (0.80%) Broadband
11 4 (0.80%) TCP/IP
Database & Business Intelligence
1 14 (2.80%) Star Schema
2 8 (1.60%) BusinessObjects
2 8 (1.60%) QlikView
3 7 (1.40%) Data Warehouse
3 7 (1.40%) SQL Server
4 6 (1.20%) Crystal Reports
4 6 (1.20%) DB2
5 5 (1.00%) Big Data
5 5 (1.00%) Hadoop
5 5 (1.00%) SQL Server 2008
6 4 (0.80%) Oracle Database
7 3 (0.60%) SAP HANA
8 2 (0.40%) DTS
8 2 (0.40%) IBM BigInsights
8 2 (0.40%) Neo4j
8 2 (0.40%) SQL Server Reporting Services
8 2 (0.40%) Sqoop
9 1 (0.20%) Amazon RDS
9 1 (0.20%) Oracle Database 12c
9 1 (0.20%) Oracle Exadata
Development Applications
1 24 (4.80%) Jenkins
2 21 (4.20%) Git (software)
3 5 (1.00%) Visual Studio
4 2 (0.40%) JIRA
5 1 (0.20%) JMeter
5 1 (0.20%) LoadRunner
5 1 (0.20%) Rational DOORS
5 1 (0.20%) Selenium
5 1 (0.20%) Team Foundation Server
General
1 68 (13.60%) Telecoms
2 65 (13.00%) Finance
3 13 (2.60%) Retail
4 8 (1.60%) Legal
5 7 (1.40%) Manufacturing
6 5 (1.00%) Back Office
6 5 (1.00%) Pharmaceutical
7 4 (0.80%) Billing
7 4 (0.80%) Marketing
8 3 (0.60%) Banking
8 3 (0.60%) Publishing
9 2 (0.40%) Aerospace
9 2 (0.40%) Military
10 1 (0.20%) Electronics
10 1 (0.20%) French Language
10 1 (0.20%) Spanish Language
Job Titles
1 112 (22.40%) Analyst
2 66 (13.20%) Service Manager
3 55 (11.00%) Service Analyst
4 46 (9.20%) Architect
5 41 (8.20%) Service Desk Analyst
6 30 (6.00%) Delivery Manager
7 25 (5.00%) Services Delivery Manager
8 21 (4.20%) Consultant
8 21 (4.20%) IT Analyst
9 16 (3.20%) Business Analyst
10 15 (3.00%) 1st Line Support
10 15 (3.00%) Service Architect
11 14 (2.80%) Release Manager
11 14 (2.80%) Security Specialist
12 13 (2.60%) Cloud Specialist
12 13 (2.60%) Developer
12 13 (2.60%) Security Manager
13 12 (2.40%) Service Transition Manager
13 12 (2.40%) Technical Analyst
13 12 (2.40%) Transition Manager
Libraries, Frameworks & Software Standards
1 12 (2.40%) XML
2 9 (1.80%) Web Services
3 8 (1.60%) REST
4 7 (1.40%) HTML
5 6 (1.20%) .NET
6 5 (1.00%) RESTful
6 5 (1.00%) SAML
7 2 (0.40%) ActiveMQ
7 2 (0.40%) Node.js
7 2 (0.40%) SAP Basis
7 2 (0.40%) Spring
8 1 (0.20%) AngularJS
8 1 (0.20%) CSS
8 1 (0.20%) Elastic Stack
8 1 (0.20%) IBM Integration Bus
8 1 (0.20%) JSON
8 1 (0.20%) Rendezvous
8 1 (0.20%) Spring Boot
8 1 (0.20%) Twitter Bootstrap
8 1 (0.20%) WebCenter
Miscellaneous
1 56 (11.20%) Analytical Skills
2 43 (8.60%) Management Information System
3 40 (8.00%) CMDB
4 24 (4.80%) Data Centre
4 24 (4.80%) Public Cloud
5 17 (3.40%) Virtual Team
6 15 (3.00%) CESG
7 10 (2.00%) Computer Science
7 10 (2.00%) User Experience
8 8 (1.60%) Enterprise Software
9 6 (1.20%) Mobile App
10 5 (1.00%) Greenfield Project
10 5 (1.00%) IVR
10 5 (1.00%) Social Media
11 4 (0.80%) Digital TV
11 4 (0.80%) PDA
11 4 (0.80%) Replication
12 3 (0.60%) Clustering
12 3 (0.60%) iPad
12 3 (0.60%) iPhone
Operating Systems
1 106 (21.20%) Windows
2 45 (9.00%) Linux
3 21 (4.20%) Windows 7
3 21 (4.20%) Windows Server
4 17 (3.40%) Windows 10
4 17 (3.40%) Windows Server 2012
5 15 (3.00%) Windows Server 2008
6 13 (2.60%) Windows XP
7 9 (1.80%) Apple iOS
7 9 (1.80%) Windows Server 2003
8 7 (1.40%) Unix
9 6 (1.20%) Solaris
10 5 (1.00%) Data ONTAP
10 5 (1.00%) Windows 8
11 3 (0.60%) Red Hat Enterprise Linux
12 2 (0.40%) Android
13 1 (0.20%) AIX
13 1 (0.20%) SUSE Linux Enterprise Server
Processes & Methodologies
1 331 (66.20%) ITIL
2 111 (22.20%) ITSM
3 83 (16.60%) Service Delivery
4 69 (13.80%) Service Design
5 66 (13.20%) ITIL V3
6 63 (12.60%) Stakeholder Management
7 52 (10.40%) Incident Management
8 47 (9.40%) Agile Software Development
9 46 (9.20%) Project Management
10 43 (8.60%) Configuration Management
11 38 (7.60%) Change Management
12 37 (7.40%) Collaborative Working
13 32 (6.40%) DevOps
13 32 (6.40%) Problem Management
14 28 (5.60%) Continuous Improvement
14 28 (5.60%) CRM
15 25 (5.00%) Risk Management
16 21 (4.20%) eTOM
16 21 (4.20%) Operations Management
16 21 (4.20%) PRINCE2
Programming Languages
1 36 (7.20%) SQL
2 9 (1.80%) PowerShell
3 7 (1.40%) Ruby
4 5 (1.00%) Perl
5 4 (0.80%) JavaScript
6 3 (0.60%) Bash Shell
6 3 (0.60%) Java
6 3 (0.60%) Python
6 3 (0.60%) Shell Script
7 2 (0.40%) C#
7 2 (0.40%) PL/SQL
8 1 (0.20%) C
Qualifications
1 110 (22.00%) Security Cleared
2 77 (15.40%) SC Cleared
3 37 (7.40%) ITIL Foundation Certificate
4 36 (7.20%) Degree
5 32 (6.40%) ITIL Certification
6 27 (5.40%) DV Cleared
7 26 (5.20%) Cisco Certification
8 22 (4.40%) CISSP
9 20 (4.00%) Microsoft Certification
10 16 (3.20%) CISM
11 15 (3.00%) (ISC)2 CCSP
12 14 (2.80%) CCSP
13 9 (1.80%) CCNP
14 8 (1.60%) MCSE
14 8 (1.60%) MCTS
15 6 (1.20%) CCNA
15 6 (1.20%) MCITP
15 6 (1.20%) MCP
16 4 (0.80%) A+ Certification
16 4 (0.80%) CCIE
Quality Assurance & Compliance
1 56 (11.20%) SLA
2 37 (7.40%) ISO/IEC 27001
3 19 (3.80%) COBIT
3 19 (3.80%) ISO/IEC 20000
4 13 (2.60%) ISO 9001
4 13 (2.60%) Sarbanes-Oxley
5 11 (2.20%) ISO 22301
6 7 (1.40%) QA
7 4 (0.80%) GxP
7 4 (0.80%) PCI DSS
8 3 (0.60%) ISO/IEC 15288
9 2 (0.40%) GDPR
9 2 (0.40%) PMO
10 1 (0.20%) Cyber Essentials
10 1 (0.20%) Data Quality
10 1 (0.20%) Disclosure Scotland
10 1 (0.20%) PMBOK
System Software
1 62 (12.40%) Active Directory
2 24 (4.80%) VMware Infrastructure
3 11 (2.20%) Hyper-V
4 8 (1.60%) Virtual Machines
4 8 (1.60%) VMware Workstation
5 4 (0.80%) NFS
5 4 (0.80%) ProxySG
5 4 (0.80%) Sendmail
6 3 (0.60%) Docker
6 3 (0.60%) Microsoft App-V
6 3 (0.60%) VMware ESXi
7 2 (0.40%) Apache Flume
7 2 (0.40%) HDFS
7 2 (0.40%) Virtual Desktop
7 2 (0.40%) VMware NSX
7 2 (0.40%) vSphere
8 1 (0.20%) BitLocker
8 1 (0.20%) Terminal Server
8 1 (0.20%) XenServer
Systems Management
1 25 (5.00%) Puppet
2 16 (3.20%) OVSD
3 13 (2.60%) Netcool
4 10 (2.00%) SCOM
5 8 (1.60%) Opscode Chef
6 7 (1.40%) SCCM
7 5 (1.00%) MOM
8 4 (0.80%) Backup Exec
8 4 (0.80%) SCSM
9 3 (0.60%) AirWatch
9 3 (0.60%) HP Quality Center
9 3 (0.60%) Symantec Enterprise Vault
9 3 (0.60%) Systems Management Server (SMS)
9 3 (0.60%) vCenter Server
10 2 (0.40%) Ansible
10 2 (0.40%) HP SiteScope
10 2 (0.40%) Tivoli
10 2 (0.40%) Tivoli Monitoring
10 2 (0.40%) Tivoli Storage Manager
10 2 (0.40%) ZABBIX
Vendors
1 74 (14.80%) Microsoft
2 52 (10.40%) VMware
3 50 (10.00%) ServiceNow
4 40 (8.00%) HP
4 40 (8.00%) Remedy
5 33 (6.60%) SAP
6 31 (6.20%) Cisco
7 26 (5.20%) IBM
8 22 (4.40%) Citrix
9 19 (3.80%) BMC
10 18 (3.60%) Oracle
11 14 (2.80%) F5
12 12 (2.40%) SolarWinds
13 10 (2.00%) CheckPoint
14 9 (1.80%) PeopleSoft
15 8 (1.60%) Juniper
15 8 (1.60%) NetApp
15 8 (1.60%) Red Hat
15 8 (1.60%) Symantec
16 7 (1.40%) CA