Period
to 20 October 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 20 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > South East
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 69 64 53
Rank change year-on-year -5 -11 +11
Contract jobs citing Service Management 519 524 626
As % of all contract IT jobs advertised in the South East 3.18% 3.23% 3.69%
As % of the Processes & Methodologies category 3.70% 3.83% 4.40%
Number of daily rates quoted 331 332 414
South East median daily rate £400 £400 £415
Median daily rate % change year-on-year - -3.61% +10.67%
10th Percentile £208 £163 £268
90th Percentile £575 £538 £588
England median daily rate £425 £425 £425
Number of hourly rates quoted 19 16 28
South East median hourly rate £16.00 £16.83 £15.00
Median hourly rate % change year-on-year -4.93% +12.20% -3.23%
10th Percentile £13.50 £13.25 £12.31
90th Percentile £24.80 £29.75 £59.31
England median hourly rate £17.50 £14.88 £14.50
% change year-on-year +17.65% +2.59% -14.71%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 14,025 13,675 14,243
As % of all contract IT jobs advertised in the South East 85.97% 84.20% 83.86%
Number of daily rates quoted 8,436 8,170 8,660
South East median daily rate £435 £425 £400
Median daily rate % change year-on-year +2.35% +6.25% +3.23%
10th Percentile £275 £263 £250
90th Percentile £588 £575 £550
England median daily rate £473 £450 £425
% change year-on-year +5.00% +5.88% +3.03%
Number of hourly rates quoted 493 464 582
South East median hourly rate £27.00 £22.25 £22.50
Median hourly rate % change year-on-year +21.35% -1.11% -2.17%
10th Percentile £11.85 £11.25 £12.00
90th Percentile £51.25 £49.85 £50.00
England median hourly rate £21.00 £24.82 £22.50
% change year-on-year -15.39% +10.31% +3.52%

Service Management
Job Vacancy Trend in the South East

Job postings citing Service Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Management in the South East

Service Management
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the South East.

Contractor daily rate trend for Service Management in the South East

Service Management
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Service Management in the South East over the 6 months to 20 October 2018.

Contractor daily rate histogram for Service Management in the South East

Service Management
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the South East.

Contractor hourly rate trend for Service Management in the South East

Service Management
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Service Management in the South East over the 6 months to 20 October 2018.

Contractor hourly rate histogram for Service Management in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South East region over the 6 months to 20 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +11 263 £383 -4.38% 21
Hampshire -23 143 £488 +25.81% 18
Buckinghamshire +46 135 £367 +7.94% 10
Berkshire -31 93 £388 -11.93% 9
Surrey -39 64 £375 -16.67% 14
Oxfordshire +19 35 £400 -3.03% 2
West Sussex 0 26 £350 +152.25% 5
Kent +12 11 £688 +80.33% 4
Middlesex +9 6 £438 -3.42%
East Sussex 0 6 £450 +63.64%
Service Management
England

For the 6 months to 20 October 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for Service Management.

1 339 (65.32%) ITIL
2 159 (30.64%) ITSM
3 142 (27.36%) Security Cleared
4 119 (22.93%) SC Cleared
5 116 (22.35%) Windows
6 105 (20.23%) Service Delivery
7 102 (19.65%) Microsoft
8 101 (19.46%) ITIL V3
9 81 (15.61%) Agile Software Development
10 69 (13.29%) Finance
11 68 (13.10%) Telecoms
12 66 (12.72%) SLA
13 64 (12.33%) VMware
14 63 (12.14%) ServiceNow
15 62 (11.95%) Problem-Solving
16 61 (11.75%) Linux
16 61 (11.75%) DV Cleared
17 59 (11.37%) SQL
18 57 (10.98%) Configuration Management
19 55 (10.60%) Microsoft Office
20 54 (10.40%) Analytical Skills
21 48 (9.25%) Active Directory
22 46 (8.86%) Project Management
22 46 (8.86%) Change Management
23 45 (8.67%) DevOps
24 44 (8.48%) Workflow
24 44 (8.48%) Stakeholder Management
24 44 (8.48%) Remedy
25 41 (7.90%) ITIL Certification
26 40 (7.71%) Service Design

Service Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (4.82%) MS Exchange
2 16 (3.08%) SharePoint
3 11 (2.12%) Skype for Business
4 9 (1.73%) Exchange Server 2003
4 9 (1.73%) IIS
5 8 (1.54%) Exchange Server 2007
5 8 (1.54%) SharePoint 2010
5 8 (1.54%) SharePoint 2013
6 5 (0.96%) Exchange Server 2010
7 4 (0.77%) CMS
8 3 (0.58%) BizTalk Server
8 3 (0.58%) OpenStack
8 3 (0.58%) SAP Portal
9 2 (0.39%) Apache Spark
9 2 (0.39%) WebLogic
9 2 (0.39%) WebSphere
10 1 (0.19%) Apache
10 1 (0.19%) IBM Notes
10 1 (0.19%) JBoss
10 1 (0.19%) Tomcat
Applications
1 55 (10.60%) Microsoft Office
2 19 (3.66%) MS Visio
3 16 (3.08%) Microsoft Excel
4 10 (1.93%) Microsoft PowerPoint
5 2 (0.39%) Microsoft Project
Business Applications
1 32 (6.17%) Remedy ITSM
2 8 (1.54%) Dynamics CRM
3 2 (0.39%) Oracle EBS R12
4 1 (0.19%) assyst
4 1 (0.19%) Oracle ERP
4 1 (0.19%) Remedy AR System
4 1 (0.19%) Workday HCM
Cloud Services
1 38 (7.32%) Microsoft Azure
2 34 (6.55%) Office 365
3 33 (6.36%) IaaS
4 31 (5.97%) PaaS
5 19 (3.66%) Amazon AWS
6 15 (2.89%) Azure Active Directory
7 7 (1.35%) Cloud Computing
8 4 (0.77%) OneDrive
8 4 (0.77%) SaaS
9 3 (0.58%) Dynamics 365
10 2 (0.39%) SuccessFactors
11 1 (0.19%) Azure Machine Learning
11 1 (0.19%) GitHub
Communications & Networking
1 21 (4.05%) LAN
1 21 (4.05%) WAN
2 16 (3.08%) Firewall
3 14 (2.70%) Internet
4 10 (1.93%) Broadband
4 10 (1.93%) DNS
5 8 (1.54%) SAN
6 7 (1.35%) MVNO
7 6 (1.16%) MPLS
7 6 (1.16%) Skype
8 5 (0.96%) DHCP
8 5 (0.96%) TCP/IP
8 5 (0.96%) Wireless
9 4 (0.77%) VoIP
9 4 (0.77%) Wi-Fi
10 3 (0.58%) BGP
10 3 (0.58%) LTE
10 3 (0.58%) Radio Access Network
11 2 (0.39%) Cisco Nexus
11 2 (0.39%) VoLTE
Database & Business Intelligence
1 29 (5.59%) SQL Server
2 17 (3.28%) MySQL
3 15 (2.89%) Oracle Database
4 10 (1.93%) SQL Server Integration Services
5 8 (1.54%) SQL Server 2008
6 6 (1.16%) MongoDB
7 4 (0.77%) Power BI
8 3 (0.58%) Oracle ODI
9 2 (0.39%) Big Data
9 2 (0.39%) Data Warehouse
9 2 (0.39%) Hadoop
9 2 (0.39%) Oracle Reports
9 2 (0.39%) Pentaho
9 2 (0.39%) Relational Database
9 2 (0.39%) SQL Server 2012
9 2 (0.39%) SQL Server Reporting Services
10 1 (0.19%) BusinessObjects
10 1 (0.19%) DB2
10 1 (0.19%) DTS
10 1 (0.19%) Microsoft Analysis Services
Development Applications
1 26 (5.01%) Jenkins
2 15 (2.89%) Visual Studio
3 14 (2.70%) Git (software)
4 10 (1.93%) Team Foundation Server
5 3 (0.58%) Visual Studio Team System
6 1 (0.19%) JIRA
6 1 (0.19%) Liquibase
6 1 (0.19%) Maven
6 1 (0.19%) MSI
6 1 (0.19%) Subversion
6 1 (0.19%) Toad
General
1 69 (13.29%) Finance
2 68 (13.10%) Telecoms
3 25 (4.82%) Back Office
4 11 (2.12%) Front Office
5 8 (1.54%) Retail
6 7 (1.35%) Electronics
6 7 (1.35%) Marketing
7 6 (1.16%) Billing
7 6 (1.16%) Manufacturing
8 5 (0.96%) Aerospace
8 5 (0.96%) Legal
9 2 (0.39%) Automotive
9 2 (0.39%) Publishing
10 1 (0.19%) Advertising
10 1 (0.19%) Banking
10 1 (0.19%) Local Government
10 1 (0.19%) Pharmaceutical
Job Titles
1 98 (18.88%) Analyst
2 80 (15.41%) Service Manager
3 50 (9.63%) Architect
4 39 (7.51%) Service Analyst
5 29 (5.59%) Developer
6 27 (5.20%) Service Transition Manager
6 27 (5.20%) Transition Manager
7 25 (4.82%) Delivery Manager
7 25 (4.82%) Services Delivery Manager
8 22 (4.24%) Service Desk Analyst
9 20 (3.85%) Business Analyst
9 20 (3.85%) Project Manager
10 19 (3.66%) Support Analyst
11 18 (3.47%) Automation Engineer
11 18 (3.47%) IT Analyst
12 16 (3.08%) Consultant
13 15 (2.89%) Administrator
13 15 (2.89%) IT Manager
13 15 (2.89%) Solutions Architect
14 14 (2.70%) IT Support
Libraries, Frameworks & Software Standards
1 15 (2.89%) SOAP
2 12 (2.31%) HTML
3 11 (2.12%) CSS
3 11 (2.12%) jQuery
4 10 (1.93%) REST
5 6 (1.16%) LAMP
5 6 (1.16%) RESTful
5 6 (1.16%) Web Services
6 5 (0.96%) EDI
6 5 (0.96%) XML
7 4 (0.77%) Middleware
8 3 (0.58%) .NET
8 3 (0.58%) ASP.NET
8 3 (0.58%) Kafka
8 3 (0.58%) SAP PI
9 2 (0.39%) HTML5
9 2 (0.39%) JDBC
9 2 (0.39%) Node.js
9 2 (0.39%) ODBC
10 1 (0.19%) JMS
Miscellaneous
1 54 (10.40%) Analytical Skills
2 36 (6.94%) Data Centre
3 35 (6.74%) Management Information System
4 33 (6.36%) CMDB
5 26 (5.01%) Self-Motivation
6 17 (3.28%) Virtual Team
7 15 (2.89%) User Experience
8 13 (2.50%) Computer Science
9 12 (2.31%) Taxonomies
10 10 (1.93%) Digital TV
10 10 (1.93%) Robotics
11 8 (1.54%) Fat Client
11 8 (1.54%) Thin Client
12 6 (1.16%) NHS
13 4 (0.77%) Mainframe
13 4 (0.77%) Mobile App
13 4 (0.77%) Reference Data
14 3 (0.58%) Enterprise Software
14 3 (0.58%) Greenfield Project
14 3 (0.58%) Public Cloud
Operating Systems
1 116 (22.35%) Windows
2 61 (11.75%) Linux
3 31 (5.97%) Windows Server
4 25 (4.82%) Windows 7
5 22 (4.24%) Windows Server 2008
6 21 (4.05%) Windows Server 2012
7 20 (3.85%) Unix
8 15 (2.89%) Windows 10
9 11 (2.12%) Windows XP
10 7 (1.35%) AIX
11 6 (1.16%) Ubuntu
11 6 (1.16%) Windows Server 2003
12 5 (0.96%) CentOS
13 3 (0.58%) Android
13 3 (0.58%) Red Hat Enterprise Linux
14 2 (0.39%) Data ONTAP
14 2 (0.39%) Windows Vista
15 1 (0.19%) Apple iOS
15 1 (0.19%) Oracle Linux
15 1 (0.19%) Windows 8
Processes & Methodologies
1 339 (65.32%) ITIL
2 159 (30.64%) ITSM
3 105 (20.23%) Service Delivery
4 101 (19.46%) ITIL V3
5 81 (15.61%) Agile Software Development
6 62 (11.95%) Problem-Solving
7 57 (10.98%) Configuration Management
8 46 (8.86%) Change Management
8 46 (8.86%) Project Management
9 45 (8.67%) DevOps
10 44 (8.48%) Stakeholder Management
10 44 (8.48%) Workflow
11 40 (7.71%) Service Design
12 37 (7.13%) Problem Management
13 32 (6.17%) Asset Management
14 31 (5.97%) Collaborative Working
15 30 (5.78%) User Stories
16 27 (5.20%) Release Management
17 26 (5.01%) Incident Management
18 25 (4.82%) Continuous Improvement
Programming Languages
1 59 (11.37%) SQL
2 18 (3.47%) Java
3 17 (3.28%) JavaScript
4 15 (2.89%) PowerShell
5 10 (1.93%) PHP
6 9 (1.73%) C#
6 9 (1.73%) Ruby
6 9 (1.73%) T-SQL
7 8 (1.54%) Python
8 6 (1.16%) C++
9 3 (0.58%) ABAP
9 3 (0.58%) Perl
10 2 (0.39%) C
11 1 (0.19%) Bash Shell
11 1 (0.19%) Java 8
11 1 (0.19%) PL/SQL
11 1 (0.19%) R
11 1 (0.19%) Shell Script
11 1 (0.19%) VB
Qualifications
1 142 (27.36%) Security Cleared
2 119 (22.93%) SC Cleared
3 61 (11.75%) DV Cleared
4 41 (7.90%) ITIL Certification
5 27 (5.20%) Microsoft Certification
6 23 (4.43%) Degree
7 16 (3.08%) ISEB
8 13 (2.50%) ITIL Foundation Certificate
9 9 (1.73%) MCITP
10 7 (1.35%) MCP
11 6 (1.16%) HND
11 6 (1.16%) MCDBA
11 6 (1.16%) MCDST
11 6 (1.16%) MCSE
12 5 (0.96%) BPSS Clearance
12 5 (0.96%) ISTQB
12 5 (0.96%) PRINCE2 Certification
13 3 (0.58%) CCNP
13 3 (0.58%) Cisco Certification
13 3 (0.58%) Sun Certification
Quality Assurance & Compliance
1 66 (12.72%) SLA
2 25 (4.82%) QA
3 12 (2.31%) ISO/IEC 20000
4 10 (1.93%) PMO
5 8 (1.54%) COBIT
6 5 (0.96%) Sarbanes-Oxley
7 3 (0.58%) Government Security Classifications
8 2 (0.39%) Data Quality
8 2 (0.39%) ISO 9001
8 2 (0.39%) ISO/IEC 19770
8 2 (0.39%) ISO/IEC 27001
9 1 (0.19%) FIPS 140-2
9 1 (0.19%) GxP
System Software
1 48 (9.25%) Active Directory
2 32 (6.17%) VMware Infrastructure
3 9 (1.73%) Hyper-V
4 7 (1.35%) Virtual Machines
5 5 (0.96%) Oracle RAC
5 5 (0.96%) VMware ESXi
6 4 (0.77%) VMware Workstation
6 4 (0.77%) XenApp
7 3 (0.58%) Microsoft App-V
8 2 (0.39%) NFS
8 2 (0.39%) Terminal Server
9 1 (0.19%) BitLocker
9 1 (0.19%) Docker
9 1 (0.19%) Firmware
9 1 (0.19%) iptables
9 1 (0.19%) vSphere
9 1 (0.19%) XenDesktop
Systems Management
1 29 (5.59%) Puppet
2 17 (3.28%) Opscode Chef
3 16 (3.08%) OVSD
4 10 (1.93%) SCCM
5 8 (1.54%) Terraform
6 7 (1.35%) Ansible
7 6 (1.16%) Nagios
8 4 (0.77%) Tivoli
8 4 (0.77%) vCenter Server
9 3 (0.58%) Backup Exec
9 3 (0.58%) Data Guard
9 3 (0.58%) Netcool
9 3 (0.58%) Systems Management Server (SMS)
10 2 (0.39%) BMC PATROL
10 2 (0.39%) EMC NetWorker
10 2 (0.39%) NSN NetAct
10 2 (0.39%) OpenView
10 2 (0.39%) SCOM
10 2 (0.39%) SolarWinds Orion
10 2 (0.39%) TeMIP
Vendors
1 102 (19.65%) Microsoft
2 64 (12.33%) VMware
3 63 (12.14%) ServiceNow
4 44 (8.48%) Remedy
5 38 (7.32%) HP
6 33 (6.36%) BMC
6 33 (6.36%) Oracle
7 27 (5.20%) Citrix
8 22 (4.24%) Cisco
9 21 (4.05%) SAP
10 17 (3.28%) CA
11 11 (2.12%) ComArch
11 11 (2.12%) Salesforce.com
12 9 (1.73%) EMC
12 9 (1.73%) TIBCO
12 9 (1.73%) UiPath
13 8 (1.54%) F5
13 8 (1.54%) Juniper
14 7 (1.35%) NetApp
15 6 (1.16%) webMethods