Period
to 17 December 2017

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 17 December 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > South East
6 months to
17 Dec 2017
Same period 2016 Same period 2015
Rank 67 50 60
Rank change year-on-year -17 +10 +5
Contract jobs citing Service Management 522 631 621
As % of all contract IT jobs advertised in the South East 3.11% 3.92% 3.23%
As % of the Processes & Methodologies category 3.75% 4.76% 3.98%
Number of daily rates quoted 342 395 316
South East median daily rate £413 £435 £400
Median daily rate % change year-on-year -5.17% +8.75% +14.29%
10th Percentile £163 £272 £225
90th Percentile £538 £625 £575
England median daily rate £425 £431 £416
% change year-on-year -1.39% +3.61% +6.67%
Number of hourly rates quoted 11 29 43
South East median hourly rate £15.00 £14.25 £14.00
Median hourly rate % change year-on-year +5.26% +1.79% -6.67%
10th Percentile £10.75 £11.63 £12.00
90th Percentile £18.41 £59.31 £40.19
England median hourly rate £16.16 £14.50 £17.00
% change year-on-year +11.45% -14.71% +13.33%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 13928 13265 15590
As % of all contract IT jobs advertised in the South East 82.91% 82.48% 80.97%
Number of daily rates quoted 8397 7958 9393
South East median daily rate £425 £410 £400
Median daily rate % change year-on-year +3.66% +2.50% +6.67%
10th Percentile £263 £250 £256
90th Percentile £575 £574 £538
England median daily rate £450 £430 £425
% change year-on-year +4.65% +1.18% +6.25%
Number of hourly rates quoted 445 533 624
South East median hourly rate £24.02 £25.00 £27.25
Median hourly rate % change year-on-year -3.92% -8.26% +55.71%
10th Percentile £11.25 £11.30 £11.31
90th Percentile £50.25 £50.00 £48.75
England median hourly rate £25.00 £24.50 £22.00
% change year-on-year +2.04% +11.36% +15.79%

Service Management
Job Vacancy Trend in the South East

Job postings citing Service Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Management in the South East

Service Management
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the South East.

Contractor daily rate trend for Service Management in the South East

Service Management
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Service Management in the South East over the 6 months to 17 December 2017.

Contractor daily rate histogram for Service Management in the South East

Service Management
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the South East.

Contractor hourly rate trend for Service Management in the South East

Service Management
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Service Management in the South East over the 6 months to 17 December 2017.

Contractor hourly rate histogram for Service Management in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South East region over the 6 months to 17 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -17 220 £391 -13.17% 14
Hampshire -11 177 £415 -12.63% 7
Berkshire -2 139 £430 -4.44% 7
Surrey -16 72 £450 +22.03% 12
Buckinghamshire -38 67 £340 -22.73% 4
West Sussex -8 20 £144 -61.15% 2
Oxfordshire -1 14 £170 -62.22% 3
Kent -10 8 £325 -6.47% 1
Middlesex +2 7 £480 +37.00%
East Sussex +8 5 £275 -
Home Counties - 2 £325 -
Service Management
England

For the 6 months to 17 December 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Service Management.

1 351 (67.24%) ITIL
2 127 (24.33%) Security Cleared
3 113 (21.65%) ITSM
4 108 (20.69%) Windows
5 94 (18.01%) Service Delivery
6 83 (15.90%) Telecoms
7 82 (15.71%) SC Cleared
8 76 (14.56%) Finance
9 75 (14.37%) ITIL V3
10 74 (14.18%) Service Design
11 71 (13.60%) Stakeholder Management
11 71 (13.60%) Microsoft
12 60 (11.49%) Analytical Skills
13 59 (11.30%) SLA
14 58 (11.11%) Active Directory
15 55 (10.54%) Project Management
15 55 (10.54%) ServiceNow
16 52 (9.96%) Incident Management
17 51 (9.77%) Degree
18 48 (9.20%) Agile Software Development
18 48 (9.20%) Management Information System
19 43 (8.24%) VMware
19 43 (8.24%) HP
20 42 (8.05%) CMDB
20 42 (8.05%) ITIL Foundation Certificate
21 41 (7.85%) Microsoft Office
21 41 (7.85%) Remedy
22 40 (7.66%) Configuration Management
22 40 (7.66%) SQL
23 37 (7.09%) Cisco

Service Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (3.83%) MS Exchange
2 18 (3.45%) Exchange Server 2010
3 14 (2.68%) IIS
4 12 (2.30%) SharePoint
5 10 (1.92%) SAS
6 9 (1.72%) CMS
7 7 (1.34%) IBM Notes
7 7 (1.34%) Skype for Business
8 6 (1.15%) BizTalk Server
9 5 (0.96%) WebSphere
10 3 (0.57%) Exchange Server 2013
11 2 (0.38%) Apache
11 2 (0.38%) Tomcat
11 2 (0.38%) WebSphere Application Server
12 1 (0.19%) Apache Solr
12 1 (0.19%) Elasticsearch
12 1 (0.19%) IBM Domino
12 1 (0.19%) OpenStack
12 1 (0.19%) Oracle Coherence
Applications
1 41 (7.85%) Microsoft Office
2 30 (5.75%) Microsoft Excel
3 23 (4.41%) Microsoft PowerPoint
4 12 (2.30%) Microsoft Project
5 9 (1.72%) MS Visio
6 2 (0.38%) SPSS
7 1 (0.19%) InfoPath
Business Applications
1 30 (5.75%) Remedy ITSM
2 6 (1.15%) SAP GRC
3 5 (0.96%) Dynamics CRM
4 4 (0.77%) Dynamics GP
5 2 (0.38%) SAP SM
6 1 (0.19%) Remedy AR System
6 1 (0.19%) RMDS
6 1 (0.19%) SAP Oil and Gas
Cloud Services
1 35 (6.70%) Office 365
2 32 (6.13%) IaaS
3 26 (4.98%) PaaS
4 24 (4.60%) Microsoft Azure
5 15 (2.87%) Cloud Computing
6 7 (1.34%) Azure Active Directory
7 6 (1.15%) Amazon AWS
8 5 (0.96%) SaaS
9 1 (0.19%) Amazon CloudWatch
9 1 (0.19%) Amazon EC2
9 1 (0.19%) AWS CloudFormation
9 1 (0.19%) GitHub
9 1 (0.19%) Virtual Private Cloud
Communications & Networking
1 36 (6.90%) Firewall
2 19 (3.64%) Wireless
3 18 (3.45%) WAN
4 16 (3.07%) DHCP
4 16 (3.07%) DNS
5 15 (2.87%) LAN
6 14 (2.68%) Internet
7 12 (2.30%) Cisco ASA
8 11 (2.11%) BIG-IP
8 11 (2.11%) Network Security
8 11 (2.11%) Remote Desktop
9 10 (1.92%) VoIP
10 9 (1.72%) IP Telephony
11 8 (1.53%) Cisco Nexus
11 8 (1.53%) Radio Access Network
11 8 (1.53%) SAN
12 7 (1.34%) Skype
12 7 (1.34%) VPN
13 5 (0.96%) MVNO
13 5 (0.96%) SMS
Database & Business Intelligence
1 14 (2.68%) SQL Server
1 14 (2.68%) Star Schema
2 7 (1.34%) BusinessObjects
2 7 (1.34%) QlikView
3 6 (1.15%) Crystal Reports
4 5 (0.96%) SQL Server 2008
5 4 (0.77%) Data Warehouse
5 4 (0.77%) DB2
6 3 (0.57%) Big Data
6 3 (0.57%) Hadoop
6 3 (0.57%) Oracle Database
6 3 (0.57%) SAP HANA
7 2 (0.38%) DTS
8 1 (0.19%) Amazon RDS
8 1 (0.19%) Oracle Database 12c
8 1 (0.19%) Oracle Exadata
8 1 (0.19%) SQL Server 2000
8 1 (0.19%) SQL Server 2005
8 1 (0.19%) SQL Server Reporting Services
Development Applications
1 17 (3.26%) Git (software)
1 17 (3.26%) Jenkins
2 8 (1.53%) Visual Studio
3 5 (0.96%) Team Foundation Server
4 3 (0.57%) Ant
4 3 (0.57%) Gradle
4 3 (0.57%) JIRA
4 3 (0.57%) Maven
4 3 (0.57%) MSBuild
4 3 (0.57%) Visual Studio Team System
5 2 (0.38%) Rational DOORS
6 1 (0.19%) JMeter
6 1 (0.19%) LoadRunner
6 1 (0.19%) PVCS
6 1 (0.19%) Selenium
6 1 (0.19%) TestDirector
General
1 83 (15.90%) Telecoms
2 76 (14.56%) Finance
3 13 (2.49%) Retail
4 9 (1.72%) Legal
4 9 (1.72%) Manufacturing
5 7 (1.34%) Billing
6 5 (0.96%) Back Office
7 4 (0.77%) Aerospace
7 4 (0.77%) Marketing
8 3 (0.57%) Pharmaceutical
8 3 (0.57%) Publishing
9 2 (0.38%) Banking
9 2 (0.38%) Military
10 1 (0.19%) Electronics
10 1 (0.19%) French Language
10 1 (0.19%) Spanish Language
Job Titles
1 115 (22.03%) Analyst
2 73 (13.98%) Service Manager
3 57 (10.92%) Service Analyst
4 48 (9.20%) Architect
5 43 (8.24%) Service Desk Analyst
6 31 (5.94%) Delivery Manager
7 29 (5.56%) Consultant
8 27 (5.17%) Services Delivery Manager
9 22 (4.21%) IT Analyst
10 19 (3.64%) Service Architect
11 17 (3.26%) 1st Line Support
11 17 (3.26%) Business Analyst
12 14 (2.68%) Security Manager
12 14 (2.68%) Security Specialist
12 14 (2.68%) Transition Manager
13 13 (2.49%) Cloud Specialist
13 13 (2.49%) Developer
13 13 (2.49%) IT Manager
13 13 (2.49%) Service Transition Manager
14 12 (2.30%) Network Engineer
Libraries, Frameworks & Software Standards
1 12 (2.30%) XML
2 11 (2.11%) Web Services
3 10 (1.92%) .NET
4 9 (1.72%) REST
5 7 (1.34%) HTML
6 5 (0.96%) RESTful
6 5 (0.96%) SAML
7 3 (0.57%) .NET Framework
8 2 (0.38%) Spring
9 1 (0.19%) AngularJS
9 1 (0.19%) CSS
9 1 (0.19%) Elastic Stack
9 1 (0.19%) IBM Integration Bus
9 1 (0.19%) JSON
9 1 (0.19%) Rendezvous
9 1 (0.19%) Spring Boot
9 1 (0.19%) Twitter Bootstrap
9 1 (0.19%) WebCenter
Miscellaneous
1 60 (11.49%) Analytical Skills
2 48 (9.20%) Management Information System
3 42 (8.05%) CMDB
4 25 (4.79%) Data Centre
5 24 (4.60%) Public Cloud
6 19 (3.64%) Virtual Team
7 18 (3.45%) Computer Science
8 15 (2.87%) CESG
9 9 (1.72%) User Experience
10 8 (1.53%) Enterprise Software
11 6 (1.15%) Mobile App
12 5 (0.96%) Data Protection Act
12 5 (0.96%) Greenfield Project
12 5 (0.96%) IVR
12 5 (0.96%) Social Media
13 4 (0.77%) Digital TV
13 4 (0.77%) PDA
13 4 (0.77%) Replication
14 3 (0.57%) Clustering
14 3 (0.57%) iPhone
Operating Systems
1 108 (20.69%) Windows
2 35 (6.70%) Linux
3 28 (5.36%) Windows Server
4 24 (4.60%) Windows 7
5 18 (3.45%) Windows 10
6 15 (2.87%) Windows Server 2012
6 15 (2.87%) Windows XP
7 14 (2.68%) Windows Server 2008
8 10 (1.92%) Apple iOS
9 9 (1.72%) Unix
10 7 (1.34%) Windows Server 2003
11 6 (1.15%) Solaris
12 5 (0.96%) Windows 8
13 3 (0.57%) Data ONTAP
13 3 (0.57%) Red Hat Enterprise Linux
14 2 (0.38%) Android
15 1 (0.19%) AIX
15 1 (0.19%) SUSE Linux Enterprise Server
Processes & Methodologies
1 351 (67.24%) ITIL
2 113 (21.65%) ITSM
3 94 (18.01%) Service Delivery
4 75 (14.37%) ITIL V3
5 74 (14.18%) Service Design
6 71 (13.60%) Stakeholder Management
7 55 (10.54%) Project Management
8 52 (9.96%) Incident Management
9 48 (9.20%) Agile Software Development
10 40 (7.66%) Configuration Management
11 37 (7.09%) Collaborative Working
12 36 (6.90%) Problem Management
13 35 (6.70%) Change Management
13 35 (6.70%) Continuous Improvement
14 30 (5.75%) CRM
14 30 (5.75%) Risk Management
15 29 (5.56%) DevOps
16 24 (4.60%) Operations Management
17 21 (4.02%) eTOM
17 21 (4.02%) Performance Management
Programming Languages
1 40 (7.66%) SQL
2 18 (3.45%) PowerShell
3 6 (1.15%) C#
3 6 (1.15%) Java
3 6 (1.15%) Perl
3 6 (1.15%) VB.NET
4 5 (0.96%) Ruby
5 4 (0.77%) C
5 4 (0.77%) JavaScript
5 4 (0.77%) Shell Script
6 3 (0.57%) T-SQL
7 2 (0.38%) Bash Shell
8 1 (0.19%) PL/SQL
8 1 (0.19%) Python
Qualifications
1 127 (24.33%) Security Cleared
2 82 (15.71%) SC Cleared
3 51 (9.77%) Degree
4 42 (8.05%) ITIL Foundation Certificate
5 35 (6.70%) Cisco Certification
5 35 (6.70%) ITIL Certification
6 32 (6.13%) DV Cleared
7 22 (4.21%) CISSP
8 20 (3.83%) Microsoft Certification
9 18 (3.45%) CCNP
10 17 (3.26%) CISM
11 15 (2.87%) (ISC)2 CCSP
12 14 (2.68%) CCSP
13 12 (2.30%) CCIE
14 10 (1.92%) MCTS
15 9 (1.72%) BPSS Clearance
16 8 (1.53%) CCSE
16 8 (1.53%) Computer Science Degree
16 8 (1.53%) JNCIA
16 8 (1.53%) MCITP
Quality Assurance & Compliance
1 59 (11.30%) SLA
2 37 (7.09%) ISO/IEC 27001
3 27 (5.17%) ISO/IEC 20000
4 17 (3.26%) COBIT
5 13 (2.49%) ISO 9001
6 11 (2.11%) ISO 22301
6 11 (2.11%) Sarbanes-Oxley
7 9 (1.72%) QA
8 5 (0.96%) PMO
9 4 (0.77%) PCI DSS
10 3 (0.57%) ISO/IEC 15288
11 2 (0.38%) GxP
12 1 (0.19%) Cyber Essentials
12 1 (0.19%) Data Quality
12 1 (0.19%) Disclosure Scotland
12 1 (0.19%) GDPR
12 1 (0.19%) HMG Security Policy Framework
12 1 (0.19%) PMBOK
System Software
1 58 (11.11%) Active Directory
2 24 (4.60%) VMware Infrastructure
3 10 (1.92%) Hyper-V
4 7 (1.34%) VMware Workstation
5 6 (1.15%) Virtual Machines
6 4 (0.77%) ProxySG
6 4 (0.77%) Sendmail
6 4 (0.77%) VMware ESXi
7 3 (0.57%) Microsoft App-V
7 3 (0.57%) vSphere
8 2 (0.38%) Docker
8 2 (0.38%) NFS
8 2 (0.38%) Virtual Desktop
9 1 (0.19%) BitLocker
9 1 (0.19%) Microsoft Virtual Server
9 1 (0.19%) Squid
9 1 (0.19%) Terminal Server
9 1 (0.19%) Virtual Servers
9 1 (0.19%) VMware NSX
9 1 (0.19%) XenApp
Systems Management
1 21 (4.02%) Puppet
2 16 (3.07%) Netcool
3 12 (2.30%) OVSD
4 9 (1.72%) Opscode Chef
5 8 (1.53%) FortiGate
5 8 (1.53%) SCCM
5 8 (1.53%) SCOM
6 5 (0.96%) MOM
6 5 (0.96%) Systems Management Server (SMS)
7 4 (0.77%) WSUS
8 3 (0.57%) AirWatch
8 3 (0.57%) HP Quality Center
8 3 (0.57%) Symantec Enterprise Vault
8 3 (0.57%) Tivoli
8 3 (0.57%) Tivoli Monitoring
8 3 (0.57%) vCenter Server
9 2 (0.38%) Ansible
9 2 (0.38%) HP SiteScope
9 2 (0.38%) Microsoft Intune
9 2 (0.38%) SCSM
Vendors
1 71 (13.60%) Microsoft
2 55 (10.54%) ServiceNow
3 43 (8.24%) HP
3 43 (8.24%) VMware
4 41 (7.85%) Remedy
5 37 (7.09%) Cisco
6 30 (5.75%) SAP
7 24 (4.60%) IBM
8 23 (4.41%) Citrix
9 22 (4.21%) BMC
10 21 (4.02%) F5
11 18 (3.45%) CheckPoint
12 17 (3.26%) Oracle
13 16 (3.07%) Juniper
14 12 (2.30%) SolarWinds
15 9 (1.72%) PeopleSoft
15 9 (1.72%) Riverbed
16 8 (1.53%) Aruba
16 8 (1.53%) CA
16 8 (1.53%) Fortinet