Period
to 20 July 2018

The following table provides summary statistics for permanent job vacancies advertised in Kent with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 July 2018 with a comparison to the same period in the previous 2 years.

Service Management
South East > Kent
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 64 98 113
Rank change year-on-year +34 +15 -3
Permanent jobs citing Service Management 46 18 33
As % of all permanent IT jobs advertised in Kent 3.94% 1.26% 1.57%
As % of the Processes & Methodologies category 4.61% 1.47% 1.76%
Number of salaries quoted 45 8 37
Kent median annual salary £55,000 £41,000 £35,000
Median salary % change year-on-year +34.15% +17.14% -32.69%
10th Percentile £23,000 £31,250 £25,482
90th Percentile £61,500 £67,500 £65,000
South East median annual salary £47,500 £45,000 £50,000
% change year-on-year +5.56% -10.00% +5.26%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Kent with a requirement for process or methodology skills.

All Process and Methodology Skills
Kent
Permanent vacancies with a requirement for process or methodology skills 997 1,222 1,878
As % of all permanent IT jobs advertised in Kent 85.43% 85.81% 89.30%
Number of salaries quoted 857 1,037 1,630
Kent median annual salary £42,000 £38,000 £40,000
Median salary % change year-on-year +10.53% -5.00% -
10th Percentile £26,050 £25,650 £24,500
90th Percentile £61,250 £60,000 £62,500
South East median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

Service Management
Job Vacancy Trend in Kent

Job postings citing Service Management as a percentage of all IT jobs advertised in Kent.

Job vacancy trend for Service Management in Kent

Service Management
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Kent.

Salary trend for Service Management in Kent

Service Management
Salary Histogram in Kent

The salary distribution of IT jobs citing Service Management in Kent over the 6 months to 20 July 2018.

Salary histogram for Service Management in Kent

Service Management
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Kent region over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Malling +13 11 £55,000 -15.38%
Dartford - 3 £49,000 -
Chatham +9 1 £55,000 -
Westerham - 1 £28,500 -
Service Management
South East

For the 6 months to 20 July 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Kent region with a requirement for Service Management.

1 29 (63.04%) Finance
2 27 (58.70%) Change Management
3 26 (56.52%) Citrix
4 22 (47.83%) Cisco Certification
4 22 (47.83%) Cisco
4 22 (47.83%) CCIE
4 22 (47.83%) CCNP
4 22 (47.83%) CCNA
4 22 (47.83%) WLAN
4 22 (47.83%) WAN
4 22 (47.83%) VPN
4 22 (47.83%) LAN
4 22 (47.83%) Data Security
4 22 (47.83%) Risk Management
4 22 (47.83%) DMZ
4 22 (47.83%) MPLS
4 22 (47.83%) Forcepoint
4 22 (47.83%) Blue Coat
4 22 (47.83%) Intrusion Detection
4 22 (47.83%) VLAN
4 22 (47.83%) VPLS
4 22 (47.83%) Load Balancing
4 22 (47.83%) Problem Management
4 22 (47.83%) SolarWinds
4 22 (47.83%) Microsoft Azure
4 22 (47.83%) Amazon AWS
4 22 (47.83%) Network Architecture
4 22 (47.83%) Capacity Planning
4 22 (47.83%) NetScaler
4 22 (47.83%) Kalman Filter

Service Management
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.17%) CMS
1 1 (2.17%) Exchange Server 2010
1 1 (2.17%) Exchange Server 2013
1 1 (2.17%) IIS
1 1 (2.17%) MS Exchange
Applications
1 4 (8.70%) Microsoft Project
2 1 (2.17%) Microsoft Excel
2 1 (2.17%) Spreadsheet
Cloud Services
1 22 (47.83%) Amazon AWS
1 22 (47.83%) Microsoft Azure
Communications & Networking
1 22 (47.83%) DMZ
1 22 (47.83%) Intrusion Detection
1 22 (47.83%) LAN
1 22 (47.83%) MPLS
1 22 (47.83%) NetScaler
1 22 (47.83%) VLAN
1 22 (47.83%) VPLS
1 22 (47.83%) VPN
1 22 (47.83%) WAN
1 22 (47.83%) WLAN
2 1 (2.17%) DHCP
2 1 (2.17%) DNS
2 1 (2.17%) Firewall
2 1 (2.17%) TCP/IP
2 1 (2.17%) VoIP
Database & Business Intelligence
1 4 (8.70%) SQL Server
2 1 (2.17%) SQL Server 2008
2 1 (2.17%) SQL Server 2012
Development Applications
1 3 (6.52%) Visual Studio
General
1 29 (63.04%) Finance
2 4 (8.70%) Telecoms
3 1 (2.17%) Advertising
3 1 (2.17%) Publishing
Job Titles
1 22 (47.83%) Network Engineer
2 6 (13.04%) IT Technician
3 4 (8.70%) Project Manager
4 3 (6.52%) .NET Developer
4 3 (6.52%) C# .NET Developer
4 3 (6.52%) C# Developer
4 3 (6.52%) C# VB.NET Developer
4 3 (6.52%) Developer
4 3 (6.52%) IT Manager
4 3 (6.52%) VB.NET Developer
5 2 (4.35%) Infrastructure Manager
5 2 (4.35%) Infrastructure Project Manager
5 2 (4.35%) IT Project Manager
6 1 (2.17%) Analyst
6 1 (2.17%) Network Security Engineer
6 1 (2.17%) Security Engineer
6 1 (2.17%) Service Analyst
6 1 (2.17%) Support Technician
6 1 (2.17%) Systems Support
6 1 (2.17%) Technical Support
Libraries, Frameworks & Software Standards
1 3 (6.52%) .NET
1 3 (6.52%) Ajax
1 3 (6.52%) CSS
1 3 (6.52%) Web Services
Miscellaneous
1 22 (47.83%) Private Cloud
2 13 (28.26%) Self-Motivation
3 4 (8.70%) PMI
4 1 (2.17%) CMDB
Operating Systems
1 1 (2.17%) Windows
1 1 (2.17%) Windows 8
1 1 (2.17%) Windows Server
1 1 (2.17%) Windows Server 2008
1 1 (2.17%) Windows Server 2012
Processes & Methodologies
1 27 (58.70%) Change Management
2 22 (47.83%) Capacity Planning
2 22 (47.83%) Data Security
2 22 (47.83%) Kalman Filter
2 22 (47.83%) Load Balancing
2 22 (47.83%) Network Architecture
2 22 (47.83%) Problem Management
2 22 (47.83%) Risk Management
3 20 (43.48%) ITIL
4 14 (30.43%) Multi-Factor Authentication
4 14 (30.43%) Service Delivery
4 14 (30.43%) Two-Factor Authentication
5 13 (28.26%) Customer Requirements
5 13 (28.26%) Data Cleansing
6 5 (10.87%) Agile Software Development
6 5 (10.87%) Asset Management
7 4 (8.70%) Budget Control
7 4 (8.70%) Decision-Making
7 4 (8.70%) Incident Management
7 4 (8.70%) Project Planning
Programming Languages
1 5 (10.87%) SQL
2 3 (6.52%) C#
2 3 (6.52%) VB
2 3 (6.52%) VB.NET
Qualifications
1 22 (47.83%) CCIE
1 22 (47.83%) CCNA
1 22 (47.83%) CCNP
1 22 (47.83%) Cisco Certification
2 13 (28.26%) Security Cleared
3 4 (8.70%) PMI Certification
4 1 (2.17%) ITIL Foundation Certificate
4 1 (2.17%) MCSA
4 1 (2.17%) MCSE
4 1 (2.17%) Microsoft Certification
Quality Assurance & Compliance
1 4 (8.70%) SLA
2 1 (2.17%) COBIT
2 1 (2.17%) GDPR
2 1 (2.17%) ISO/IEC 27001
System Software
1 1 (2.17%) Active Directory
1 1 (2.17%) Hyper-V
1 1 (2.17%) VMware Infrastructure
Vendors
1 26 (56.52%) Citrix
2 22 (47.83%) Blue Coat
2 22 (47.83%) Cisco
2 22 (47.83%) F5
2 22 (47.83%) Forcepoint
2 22 (47.83%) SolarWinds
2 22 (47.83%) Zscaler
3 5 (10.87%) VMware
4 3 (6.52%) Xamarin
5 1 (2.17%) Microsoft
5 1 (2.17%) WatchGuard