Period
to 19 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Kent with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
South East > Kent
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 84 102 90
Rank change year-on-year +18 -12 +10
Permanent jobs citing Service Management 24 26 67
As % of all permanent IT jobs advertised in Kent 1.83% 1.52% 3.01%
As % of the Processes & Methodologies category 2.13% 1.73% 3.43%
Number of salaries quoted 19 24 63
Kent median annual salary £30,000 £51,250 £43,500
Median salary % change year-on-year -41.46% +17.82% -24.35%
10th Percentile £22,650 £26,775 £28,650
90th Percentile £45,750 £73,750 £70,000
South East median annual salary £46,000 £47,000 £42,500
% change year-on-year -2.13% +10.59% -5.56%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Kent with a requirement for process or methodology skills.

All Process and Methodology Skills
Kent
Permanent vacancies with a requirement for process or methodology skills 1127 1504 1954
As % of all permanent IT jobs advertised in Kent 85.96% 88.21% 87.70%
Number of salaries quoted 954 1333 1724
Kent median annual salary £42,500 £42,500 £41,000
Median salary % change year-on-year - +3.66% -2.38%
10th Percentile £24,000 £25,100 £25,000
90th Percentile £63,750 £65,000 £58,750
South East median annual salary £45,000 £45,000 £45,000

Service Management
Job Vacancy Trend in Kent

Job postings citing Service Management as a percentage of all IT jobs advertised in Kent.

Job vacancy trend for Service Management in Kent

Service Management
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Kent.

Salary trend for Service Management in Kent

Service Management
Salary Histogram in Kent

The salary distribution of IT jobs citing Service Management in Kent over the 6 months to 19 November 2017.

Salary histogram for Service Management in Kent

Service Management
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Kent region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Maidstone - 3 £35,000 -
Sevenoaks +5 2 £22,500 -19.64%
Folkestone +1 2 £44,500 +4.71%
Chatham - 1 - -
Sittingbourne - 1 £37,500 -
Service Management
South East

For the 6 months to 19 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Kent region with a requirement for Service Management.

1 17 (70.83%) ITIL
2 9 (37.50%) Change Management
2 9 (37.50%) ITSM
3 8 (33.33%) Service Delivery
3 8 (33.33%) Customer Requirements
4 7 (29.17%) Data Cleansing
4 7 (29.17%) Security Cleared
5 5 (20.83%) ISO/IEC 20000
5 5 (20.83%) ITIL V3
5 5 (20.83%) Windows Server
5 5 (20.83%) ISO/IEC 27001
5 5 (20.83%) Information Security Management
5 5 (20.83%) Security Management
5 5 (20.83%) Quality Management
5 5 (20.83%) Business Continuity
5 5 (20.83%) Information Security
5 5 (20.83%) Finance
5 5 (20.83%) Windows
5 5 (20.83%) ISO 9001
5 5 (20.83%) Active Directory
5 5 (20.83%) Sarbanes-Oxley
6 4 (16.67%) Project Management
6 4 (16.67%) Windows 10
6 4 (16.67%) Windows 7
7 3 (12.50%) Incident Management
7 3 (12.50%) Windows Server 2012
7 3 (12.50%) SLA
7 3 (12.50%) Microsoft
7 3 (12.50%) LAN
7 3 (12.50%) WAN

Service Management
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.33%) MS Exchange
Applications
1 2 (8.33%) Microsoft Office
2 1 (4.17%) Microsoft Excel
2 1 (4.17%) MS Visio
Business Applications
1 2 (8.33%) Visualfiles
Cloud Services
1 2 (8.33%) Office 365
Communications & Networking
1 3 (12.50%) LAN
1 3 (12.50%) WAN
2 2 (8.33%) DHCP
2 2 (8.33%) DNS
2 2 (8.33%) Ethernet
2 2 (8.33%) Remote Desktop
2 2 (8.33%) TCP/IP
2 2 (8.33%) VoIP
2 2 (8.33%) Wireless
3 1 (4.17%) Network Security
3 1 (4.17%) VPN
Development Applications
1 1 (4.17%) JIRA
General
1 5 (20.83%) Finance
Job Titles
1 5 (20.83%) Change Manager
1 5 (20.83%) Service Manager
2 4 (16.67%) IT Manager
2 4 (16.67%) IT Services Manager
2 4 (16.67%) Technical Change Manager
2 4 (16.67%) Technical Manager
3 3 (12.50%) Analyst
4 2 (8.33%) 1st Line Support
4 2 (8.33%) 1st Line Technical Support
4 2 (8.33%) Support Analyst
4 2 (8.33%) Technical Support
5 1 (4.17%) 1st/2nd Line Desktop Support
5 1 (4.17%) 1st/2nd Line Support
5 1 (4.17%) 1st/2nd Line Support Analyst
5 1 (4.17%) 2nd Line Desktop Support
5 1 (4.17%) 2nd Line Desktop Support Analyst
5 1 (4.17%) 2nd Line Support Analyst
5 1 (4.17%) Help Desk Analyst
5 1 (4.17%) ITIL Change Manager
5 1 (4.17%) Knowledge Manager
Miscellaneous
1 2 (8.33%) Management Information System
2 1 (4.17%) Data Centre
2 1 (4.17%) Driving Licence
Operating Systems
1 5 (20.83%) Windows
1 5 (20.83%) Windows Server
2 4 (16.67%) Windows 10
2 4 (16.67%) Windows 7
3 3 (12.50%) Windows Server 2012
4 2 (8.33%) Windows 8
4 2 (8.33%) Windows Server 2008
Processes & Methodologies
1 17 (70.83%) ITIL
2 9 (37.50%) Change Management
2 9 (37.50%) ITSM
3 8 (33.33%) Customer Requirements
3 8 (33.33%) Service Delivery
4 7 (29.17%) Data Cleansing
5 5 (20.83%) Business Continuity
5 5 (20.83%) Information Security
5 5 (20.83%) Information Security Management
5 5 (20.83%) ITIL V3
5 5 (20.83%) Quality Management
5 5 (20.83%) Security Management
6 4 (16.67%) Project Management
7 3 (12.50%) Incident Management
7 3 (12.50%) PRINCE2
8 2 (8.33%) Agile Software Development
8 2 (8.33%) Proactive Monitoring
8 2 (8.33%) Software Deployment
9 1 (4.17%) Business Continuity Planning
9 1 (4.17%) Line Management
Programming Languages
1 1 (4.17%) PowerShell
1 1 (4.17%) Python
1 1 (4.17%) SQL
Qualifications
1 7 (29.17%) Security Cleared
2 2 (8.33%) Degree
3 1 (4.17%) ITIL Certification
Quality Assurance & Compliance
1 5 (20.83%) ISO 9001
1 5 (20.83%) ISO/IEC 20000
1 5 (20.83%) ISO/IEC 27001
1 5 (20.83%) Sarbanes-Oxley
2 3 (12.50%) SLA
3 1 (4.17%) BS25999
System Software
1 5 (20.83%) Active Directory
2 1 (4.17%) Hyper-V
2 1 (4.17%) VMware Infrastructure
Vendors
1 3 (12.50%) Microsoft
2 2 (8.33%) Mitel
3 1 (4.17%) Barracuda Networks
3 1 (4.17%) Sophos
3 1 (4.17%) VMware