The following table provides summary statistics for permanent job vacancies advertised in Kent with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 3 months to 30 March 2017 with a comparison to the same period in the previous 2 years.

Service Management
South East / Kent
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 71 92 83
Rank change year-on-year +21 -9  
Permanent jobs citing Service Management 15 15 16
As % of all permanent IT jobs advertised in Kent 1.91% 1.32% 1.68%
As % of the Processes & Methodologies category 2.15% 1.46% 2.02%
Number of salaries quoted 10 15 15
Median salary £56,250 £30,000 £70,000
Median salary % change year-on-year +87.50% -57.14%  
90% offered a salary of more than £32,500 £23,300 £45,000
10% offered a salary of more than £65,000 £48,400 £74,000
UK excluding London median salary £45,000 £42,500 £45,000
% change year-on-year +5.88% -5.55%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Kent with a requirement for process and methodology skills.

Process & Methodology Skills
Kent
Permanent job vacancies with a requirement for process and methodology skills 699 1028 794
As % of all permanent IT job vacancies advertised in Kent 88.82% 90.33% 83.58%
Number of salaries quoted 573 889 710
Median salary £40,000 £42,500 £42,500
Median salary % change year-on-year -5.88% -  
90% offered a salary of more than £29,900 £28,500 £28,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Service Management
Job Vacancy Trend in Kent

The job posting trend of jobs advertised in Kent citing Service Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in Kent

Service Management
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Kent.

Salary trend for Service Management in Kent

Service Management
Salary Histogram in Kent

The salary distribution of IT jobs citing Service Management in Kent over the 3 months to 30 March 2017.

Salary histogram for Service Management in Kent

Service Management
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Kent region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Canterbury - 2 £32,500 -
West Malling - 2 £61,250 -
Service Management
South East

For the 6 months to 30 March 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Kent region with a requirement for Service Management.

1 17 (56.67%) ITIL
2 11 (36.67%) Microsoft
2 11 (36.67%) Service Delivery
3 10 (33.33%) SLA
4 9 (30.00%) Finance
5 8 (26.67%) IIS
5 8 (26.67%) C#
5 8 (26.67%) PowerShell
6 7 (23.33%) JIRA
6 7 (23.33%) Microsoft Azure
6 7 (23.33%) Capacity Management
6 7 (23.33%) DevOps
6 7 (23.33%) JavaScript
6 7 (23.33%) ITSM
7 6 (20.00%) ITIL Certification
8 5 (16.67%) DHCP
8 5 (16.67%) TCP/IP
8 5 (16.67%) DNS
8 5 (16.67%) Agile Software Development
8 5 (16.67%) Firewall
8 5 (16.67%) New Relic
8 5 (16.67%) Defect Tracking
8 5 (16.67%) Perfmon
8 5 (16.67%) DocumentDB
8 5 (16.67%) RavenDB
8 5 (16.67%) ISO/IEC 27001
9 4 (13.33%) IT Strategy
9 4 (13.33%) ServiceNow
9 4 (13.33%) Change Management
9 4 (13.33%) GAP Analysis

Service Management
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (26.67%) IIS
2 2 (6.67%) Exchange Server 2010
2 2 (6.67%) Exchange Server 2013
2 2 (6.67%) MS Exchange
Applications
1 1 (3.33%) MS Project
Cloud Services
1 7 (23.33%) Microsoft Azure
Communications & Networking
1 5 (16.67%) DHCP
1 5 (16.67%) DNS
1 5 (16.67%) Firewall
1 5 (16.67%) TCP/IP
2 3 (10.00%) BIG-IP
2 3 (10.00%) Cisco ASA
2 3 (10.00%) Cisco Nexus
2 3 (10.00%) F5 BIG-IP GTM
2 3 (10.00%) F5 BIG-IP LTM
2 3 (10.00%) WAAS
2 3 (10.00%) Wireless
2 3 (10.00%) Wireshark
3 2 (6.67%) VoIP
Database & Business Intelligence
1 5 (16.67%) DocumentDB
1 5 (16.67%) RavenDB
2 4 (13.33%) SQL Server
3 2 (6.67%) SQL Server 2008
3 2 (6.67%) SQL Server 2012
Development Applications
1 7 (23.33%) JIRA
General
1 9 (30.00%) Finance
2 3 (10.00%) Banking
3 1 (3.33%) Financial Institution
3 1 (3.33%) Legal
3 1 (3.33%) Retail
3 1 (3.33%) Telecoms
Job Titles
1 7 (23.33%) Service Manager
2 5 (16.67%) IT Manager
2 5 (16.67%) IT Services Manager
3 4 (13.33%) Delivery Manager
3 4 (13.33%) IT Services Delivery Manager
3 4 (13.33%) Junior
3 4 (13.33%) Services Delivery Manager
4 3 (10.00%) Capacity Manager
4 3 (10.00%) Consultant
4 3 (10.00%) Network Engineer
5 2 (6.67%) Architect
5 2 (6.67%) Azure DevOps
5 2 (6.67%) Cloud Architect
5 2 (6.67%) EMC Consultant
5 2 (6.67%) EMC Storage Consultant
5 2 (6.67%) Junior DevOps
5 2 (6.67%) Server Support
5 2 (6.67%) Storage Consultant
5 2 (6.67%) Voice Architect
6 1 (3.33%) Project Manager
Libraries, Frameworks & Software Standards
1 1 (3.33%) .NET
Miscellaneous
1 1 (3.33%) Analytical Skills
Operating Systems
1 3 (10.00%) Windows
1 3 (10.00%) Windows Server
2 2 (6.67%) Windows 8
2 2 (6.67%) Windows Server 2008
2 2 (6.67%) Windows Server 2012
Processes & Methodologies
1 17 (56.67%) ITIL
2 11 (36.67%) Service Delivery
3 7 (23.33%) Capacity Management
3 7 (23.33%) DevOps
3 7 (23.33%) ITSM
4 5 (16.67%) Agile Software Development
4 5 (16.67%) Defect Tracking
5 4 (13.33%) Change Management
5 4 (13.33%) GAP Analysis
5 4 (13.33%) IT Strategy
5 4 (13.33%) Project Management
6 3 (10.00%) Capacity Planning
6 3 (10.00%) Network Architecture
6 3 (10.00%) Risk Management
6 3 (10.00%) Root Cause Analysis
7 2 (6.67%) Stakeholder Management
8 1 (3.33%) Configuration Management
8 1 (3.33%) E-Commerce
8 1 (3.33%) Information Management
8 1 (3.33%) Security Management
Programming Languages
1 8 (26.67%) C#
1 8 (26.67%) PowerShell
2 7 (23.33%) JavaScript
3 2 (6.67%) SQL
Qualifications
1 6 (20.00%) ITIL Certification
2 2 (6.67%) MCSA
2 2 (6.67%) MCSE
2 2 (6.67%) Microsoft Certification
Quality Assurance & Compliance
1 10 (33.33%) SLA
2 5 (16.67%) ISO/IEC 27001
3 3 (10.00%) PCI DSS
3 3 (10.00%) Sarbanes-Oxley
4 1 (3.33%) COBIT
System Software
1 2 (6.67%) Active Directory
1 2 (6.67%) Hyper-V
1 2 (6.67%) VMware Infrastructure
Systems Management
1 5 (16.67%) Perfmon
Vendors
1 11 (36.67%) Microsoft
2 5 (16.67%) New Relic
3 4 (13.33%) ServiceNow
4 3 (10.00%) Alcatel-Lucent
4 3 (10.00%) Aruba
4 3 (10.00%) Blue Coat
4 3 (10.00%) CheckPoint
4 3 (10.00%) Cisco
4 3 (10.00%) F5
4 3 (10.00%) FireEye
4 3 (10.00%) Juniper
4 3 (10.00%) LogLogic
4 3 (10.00%) Palo Alto
4 3 (10.00%) Radianz
4 3 (10.00%) Riverbed
4 3 (10.00%) SolarWinds
4 3 (10.00%) TippingPoint
4 3 (10.00%) Tufin
4 3 (10.00%) VMware
5 2 (6.67%) EMC