Service Management Job Trends in Kent

Service Management
South East > Kent

The table below provides summary statistics and salary benchmarking for jobs advertised in Kent requiring Service Management skills. It covers permanent job vacancies from the 6 months leading up to 1 January 2026, with comparisons to the same periods in the previous two years.

6 months to
1 Jan 2026
Same period 2025 Same period 2024
Rank 64 58 55
Rank change year-on-year -6 -3 +14
Permanent jobs citing Service Management 23 19 7
As % of all permanent jobs in Kent 2.23% 2.60% 1.20%
As % of the Processes & Methodologies category 2.70% 2.94% 1.48%
Number of salaries quoted 10 1 7
10th Percentile £27,500 - £36,200
25th Percentile £34,828 £57,500 £37,000
Median annual salary (50th Percentile) £54,000 £60,000 £38,000
Median % change year-on-year -10.00% +57.89% -24.00%
75th Percentile £58,969 £62,500 £45,875
90th Percentile £60,363 - £48,500
South East median annual salary £55,000 £60,000 £54,500
% change year-on-year -8.33% +10.09% +9.00%

All Process & Methodology Skills
Kent

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Kent.

Permanent vacancies with a requirement for process or methodology skills 851 646 472
As % of all permanent jobs advertised in Kent 82.46% 88.25% 81.24%
Number of salaries quoted 443 219 374
10th Percentile £27,500 £29,700 £25,075
25th Percentile £30,000 £37,500 £32,500
Median annual salary (50th Percentile) £40,000 £55,000 £45,000
Median % change year-on-year -27.27% +22.22% -10.00%
75th Percentile £55,000 £68,500 £58,750
90th Percentile £72,500 £79,500 £67,500
South East median annual salary £50,000 £57,500 £53,500
% change year-on-year -13.04% +7.48% -2.73%

Service Management
Job Vacancy Trend in Kent

Historical trend showing the proportion of permanent IT job postings citing Service Management relative to all permanent IT jobs advertised in Kent.

Service Management job vacancy trend in Kent

Service Management
Salary Trend in Kent

Salary distribution trend for jobs in Kent citing Service Management.

Salary distribution trend for jobs in Kent citing Service Management

Service Management
Salary Histogram in Kent

Salary distribution for jobs citing Service Management in Kent over the 6 months to 1 January 2026.

Salary histogram for Service Management in Kent

Service Management
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Kent region over the 6 months to 1 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Chatham - 3 £54,000 -
Snodland - 2 £29,000 -
Rochester - 1 £55,000 -
Service Management
South East

Service Management
Co-Occurring Skills & Capabilities in Kent by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (8.70%) Microsoft Exchange
2 1 (4.35%) Confluence
2 1 (4.35%) SharePoint
Applications
1 12 (52.17%) Microsoft Office
Business Applications
1 1 (4.35%) Oracle 11i
1 1 (4.35%) Oracle EBS
1 1 (4.35%) Oracle ERP
1 1 (4.35%) Teamcenter
Cloud Services
1 4 (17.39%) Azure
1 4 (17.39%) Microsoft 365
2 3 (13.04%) Power Platform
3 2 (8.70%) Entra ID
3 2 (8.70%) Google Workspace
3 2 (8.70%) SaaS
4 1 (4.35%) OCI
Communications & Networking
1 2 (8.70%) DHCP
1 2 (8.70%) DNS
1 2 (8.70%) NetScaler
1 2 (8.70%) SAN
1 2 (8.70%) VPN
1 2 (8.70%) VSAN
2 1 (4.35%) Broadband
Database & Business Intelligence
1 1 (4.35%) Metadata
1 1 (4.35%) Oracle Database
1 1 (4.35%) Oracle Database 12c
1 1 (4.35%) Power BI
1 1 (4.35%) RDBMS
1 1 (4.35%) Relational Database
1 1 (4.35%) SQL Server
1 1 (4.35%) SQL Server Integration Services
1 1 (4.35%) Tableau
Development Applications
1 15 (65.22%) JIRA
2 1 (4.35%) Bitbucket
General
1 19 (82.61%) Social Skills
2 12 (52.17%) Inclusion and Diversity
3 9 (39.13%) French Language
3 9 (39.13%) Swedish Language
4 5 (21.74%) Finance
5 4 (17.39%) Organisational Skills
6 2 (8.70%) Documentation Skills
6 2 (8.70%) Legal
6 2 (8.70%) Retail
7 1 (4.35%) Games
7 1 (4.35%) Influencing Skills
Job Titles
1 12 (52.17%) Lead
1 12 (52.17%) Service Desk Team Leader
1 12 (52.17%) Team Leader
2 6 (26.09%) Analyst
3 4 (17.39%) Support Analyst
4 2 (8.70%) Active Directory Engineer
4 2 (8.70%) Applications Support
4 2 (8.70%) Applications Support Analyst
4 2 (8.70%) Infrastructure Engineer
4 2 (8.70%) IT Analyst
4 2 (8.70%) IT Support
4 2 (8.70%) IT Support Analyst
4 2 (8.70%) Service Analyst
4 2 (8.70%) Service Design Analyst
4 2 (8.70%) Service Transition Analyst
4 2 (8.70%) Transition Analyst
4 2 (8.70%) VMware Engineer
4 2 (8.70%) VMware Infrastructure Engineer
4 2 (8.70%) Windows Engineer
4 2 (8.70%) Windows Infrastructure Engineer
Miscellaneous
1 2 (8.70%) Clustering
2 1 (4.35%) Over-the-Top Content
2 1 (4.35%) Replication
Operating Systems
1 3 (13.04%) Linux
2 2 (8.70%) Windows
2 2 (8.70%) Windows Server
3 1 (4.35%) Red Hat Enterprise Linux
Processes & Methodologies
1 19 (82.61%) ITSM
2 15 (65.22%) Continuous Improvement
3 12 (52.17%) Coaching
3 12 (52.17%) Conflict Resolution
3 12 (52.17%) Knowledge Management
4 7 (30.43%) ITIL
5 3 (13.04%) Data Governance
5 3 (13.04%) Disaster Recovery
5 3 (13.04%) Problem-Solving
5 3 (13.04%) Service Design
5 3 (13.04%) Storage Management
6 2 (8.70%) Acceptance Criteria
6 2 (8.70%) Converged Infrastructure
6 2 (8.70%) Housing Management
6 2 (8.70%) Infrastructure Engineering
6 2 (8.70%) Inventory Management
6 2 (8.70%) Migration
6 2 (8.70%) Patch Management
6 2 (8.70%) Preventative Maintenance
6 2 (8.70%) Project Delivery
Programming Languages
1 3 (13.04%) SQL
2 2 (8.70%) PowerShell
3 1 (4.35%) T-SQL
Qualifications
1 12 (52.17%) Degree
1 12 (52.17%) MCSE
1 12 (52.17%) Microsoft Certification
2 3 (13.04%) ITIL Foundation Certificate
3 2 (8.70%) A+ Certification
3 2 (8.70%) NVQ Level 3
4 1 (4.35%) BPSS Clearance
Quality Assurance & Compliance
1 2 (8.70%) PCI DSS
1 2 (8.70%) Sarbanes-Oxley
System Software
1 16 (69.57%) Active Directory
2 2 (8.70%) Virtual Desktop
2 2 (8.70%) VMware ESXi
2 2 (8.70%) VMware NSX
Systems Management
1 2 (8.70%) Dell DRAC
1 2 (8.70%) Microsoft Intune
1 2 (8.70%) vCenter Server
1 2 (8.70%) VxRail
Vendors
1 16 (69.57%) Microsoft
2 2 (8.70%) Citrix
2 2 (8.70%) Dell
2 2 (8.70%) Google
2 2 (8.70%) NetApp
2 2 (8.70%) Veeam
2 2 (8.70%) VMware
3 1 (4.35%) Atlassian
3 1 (4.35%) Oracle
3 1 (4.35%) Red Hat
3 1 (4.35%) ServiceNow
3 1 (4.35%) Siemens