Customer Service Contracts in Milton Keynes

Customer Service
Buckinghamshire > Milton Keynes

The following table provides summary statistics for contract job vacancies advertised in Milton Keynes with a requirement for Customer Service skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Service over the 6 months to 7 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
7 Jun 2024
Same period 2023 Same period 2022
Rank 25 39 30
Rank change year-on-year +14 -9 +11
Contract jobs citing Customer Service 22 34 49
As % of all contract jobs advertised in Milton Keynes 5.50% 4.55% 6.37%
As % of the Processes & Methodologies category 6.55% 4.78% 6.94%
Number of daily rates quoted 13 33 18
10th Percentile £178 £187 £139
25th Percentile £200 £244 £147
Median daily rate (50th Percentile) £463 £405 £225
Median % change year-on-year +14.20% +80.00% -25.00%
75th Percentile £550 £510 £388
90th Percentile £558 £586 £441
Buckinghamshire median daily rate £416 £415 £225
% change year-on-year +0.19% +84.64% -26.53%
Number of hourly rates quoted 7 1 24
10th Percentile £17.64 - £10.19
25th Percentile £17.82 £9.50 -
Median hourly rate £18.00 £10.00 £10.77
Median % change year-on-year +80.00% -7.15% -17.09%
75th Percentile £26.88 £10.50 £12.81
90th Percentile £30.00 - £13.00
Buckinghamshire median hourly rate £18.00 £10.00 £10.77
% change year-on-year +80.00% -7.15% -17.09%

All Process and Methodology Skills
Milton Keynes

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Milton Keynes with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 336 711 706
As % of all contract IT jobs advertised in Milton Keynes 84.00% 95.18% 91.81%
Number of daily rates quoted 244 575 547
10th Percentile £286 £311 £246
25th Percentile £400 £407 £406
Median daily rate (50th Percentile) £475 £475 £475
Median % change year-on-year - - +2.70%
75th Percentile £575 £580 £575
90th Percentile £668 £650 £650
Buckinghamshire median daily rate £465 £489 £475
% change year-on-year -4.86% +2.89% +4.40%
Number of hourly rates quoted 21 3 37
10th Percentile £15.85 £10.31 £10.54
25th Percentile £17.64 £11.54 £10.77
Median hourly rate £23.22 £13.57 £11.36
Median % change year-on-year +71.08% +19.45% -12.48%
75th Percentile £30.00 £16.16 £13.00
90th Percentile £48.75 £17.71 £17.10
Buckinghamshire median hourly rate £25.00 £13.57 £12.18
% change year-on-year +84.23% +11.41% -6.31%

Customer Service
Job Vacancy Trend in Milton Keynes

Job postings citing Customer Service as a proportion of all IT jobs advertised in Milton Keynes.

Job vacancy trend for Customer Service in Milton Keynes

Customer Service
Contractor Daily Rate Trend in Milton Keynes

3-month moving average daily rate quoted in jobs citing Customer Service in Milton Keynes.

Daily rate trend for Customer Service in Milton Keynes

Customer Service
Daily Rate Histogram in Milton Keynes

Daily rate distribution for jobs citing Customer Service in Milton Keynes over the 6 months to 7 June 2024.

Daily rate histogram for Customer Service in Milton Keynes

Customer Service
Contractor Hourly Rate Trend in Milton Keynes

3-month moving average hourly rates quoted in jobs citing Customer Service in Milton Keynes.

Hourly rate trend for Customer Service in Milton Keynes

Customer Service
Hourly Rate Histogram in Milton Keynes

Hourly rate distribution of jobs citing Customer Service in Milton Keynes over the 6 months to 7 June 2024.

Hourly rate histogram for Customer Service in Milton Keynes

Customer Service
Co-occurring Skills and Capabilities in Milton Keynes by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.55%) Exchange Server 2007
1 1 (4.55%) Exchange Server 2013
1 1 (4.55%) Microsoft Exchange
Applications
1 6 (27.27%) Microsoft Office
Cloud Services
1 4 (18.18%) Microsoft 365
2 2 (9.09%) Azure
3 1 (4.55%) Power Automate
3 1 (4.55%) Power Platform
Communications & Networking
1 6 (27.27%) SAN
1 6 (27.27%) TCP/IP
2 4 (18.18%) VPN
3 1 (4.55%) Cisco IOS
3 1 (4.55%) LAN
3 1 (4.55%) WAN
Database & Business Intelligence
1 1 (4.55%) Power BI
1 1 (4.55%) Power Query
General
1 7 (31.82%) Analytical Skills
2 4 (18.18%) Automotive
3 3 (13.64%) Social Skills
4 2 (9.09%) Finance
4 2 (9.09%) Public Sector
4 2 (9.09%) Retail
5 1 (4.55%) Banking
5 1 (4.55%) German Language
5 1 (4.55%) Organisational Skills
Job Titles
1 8 (36.36%) Analyst
2 6 (27.27%) Developer
2 6 (27.27%) Python Developer
3 4 (18.18%) Backend Developer
4 3 (13.64%) Service Analyst
4 3 (13.64%) Service Desk Analyst
4 3 (13.64%) Support Engineer
5 2 (9.09%) Desktop Engineer
5 2 (9.09%) Microsoft Engineer
5 2 (9.09%) Operations Analyst
5 2 (9.09%) Windows Engineer
5 2 (9.09%) Windows Support Engineer
6 1 (4.55%) Data Analyst
6 1 (4.55%) Lead
6 1 (4.55%) Service Desk Technician
Miscellaneous
1 4 (18.18%) Management Information System
2 2 (9.09%) Video Conferencing
3 1 (4.55%) Blackberry
3 1 (4.55%) iPhone
3 1 (4.55%) Self-Motivation
Operating Systems
1 8 (36.36%) Windows
2 6 (27.27%) Debian
2 6 (27.27%) Linux
2 6 (27.27%) Ubuntu
3 4 (18.18%) Windows 7
4 3 (13.64%) Windows 10
5 1 (4.55%) Mac OS
5 1 (4.55%) Mac OS X
Processes & Methodologies
1 10 (45.45%) ITIL
2 7 (31.82%) Data Modelling
3 6 (27.27%) Agile
3 6 (27.27%) Configuration Management
3 6 (27.27%) Data Engineering
3 6 (27.27%) Matrix Organization
3 6 (27.27%) Prototyping
3 6 (27.27%) Software Engineering
3 6 (27.27%) User-Centered Design (UCD)
4 4 (18.18%) Problem-Solving
5 3 (13.64%) Business Strategy
5 3 (13.64%) Customer Requirements
5 3 (13.64%) Incident Management
5 3 (13.64%) Information Security
5 3 (13.64%) Technical Leadership
6 2 (9.09%) B2C
6 2 (9.09%) Data Analysis
6 2 (9.09%) Data Collection
6 2 (9.09%) Service Delivery
6 2 (9.09%) Service Management
Programming Languages
1 6 (27.27%) Python
2 1 (4.55%) Data Analysis Expressions
2 1 (4.55%) PowerShell
2 1 (4.55%) SQL
Qualifications
1 12 (54.55%) Security Cleared
2 11 (50.00%) SC Cleared
3 7 (31.82%) DV Cleared
4 1 (4.55%) Azure Certification
4 1 (4.55%) ITIL Foundation Certificate
4 1 (4.55%) Microsoft Certification
Quality Assurance & Compliance
1 7 (31.82%) SLA
System Software
1 3 (13.64%) Active Directory
2 1 (4.55%) BitLocker
Systems Management
1 2 (9.09%) SCCM
2 1 (4.55%) AirWatch
2 1 (4.55%) Microsoft Intune
Vendors
1 13 (59.09%) Microsoft
2 6 (27.27%) Red Hat
2 6 (27.27%) VMware
3 3 (13.64%) HP
4 2 (9.09%) Apple
4 2 (9.09%) ServiceNow
5 1 (4.55%) Cisco
5 1 (4.55%) Computacenter
5 1 (4.55%) Dell
5 1 (4.55%) McAfee
5 1 (4.55%) MobileIron
5 1 (4.55%) Remedy
5 1 (4.55%) SAP
5 1 (4.55%) Snow