The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for Customer Insight skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Insight over the 3 months to 29 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Insight
England > North West
3 months to
29 Jun 2017
Same period 2016 Same period 2015
Rank 135 158 142
Rank change year-on-year +23 -16  
Contract jobs citing Customer Insight 3 6 10
As % of all contract IT jobs advertised in the North West 0.10% 0.16% 0.27%
As % of the Processes & Methodologies category 0.13% 0.19% 0.34%
Number of daily rates quoted 2 5 10
North West median daily rate £725 £340 £355
Median daily rate % change year-on-year +113.23% -4.22%  
10th Percentile £658 £320 £313
90th Percentile £773 £455 £538
England median daily rate £439 £425 £400
% change year-on-year +3.29% +6.25%  
Number of hourly rates quoted 0 0 0
North West median hourly rate - - -
England median hourly rate £14.50 - -

Customer Insight is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process and methodology skills.

Contract Process & Methodology Skills
North West
Contract job vacancies with a requirement for process and methodology skills 2388 3085 2921
As % of all contract IT job vacancies advertised in the North West 80.78% 82.07% 78.84%
Number of daily rates quoted 5096 7691 6241
North West median daily rate £413 £415 £388
Median daily rate % change year-on-year -0.60% +7.09%  
10th Percentile £294 £275 £263
90th Percentile £575 £588 £568
England median daily rate £450 £450 £415
% change year-on-year - +8.43%  
Number of hourly rates quoted 265 238 299
North West median hourly rate £40.00 £28.50 £34.00
Median hourly rate % change year-on-year +40.35% -16.17%  
10th Percentile £12.79 £12.50 £13.50
90th Percentile £57.50 £55.73 £57.25
England median hourly rate £32.00 £27.50 £25.00
% change year-on-year +16.36% +10.00%  

Customer Insight
Job Vacancy Trend in the North West

Job postings citing Customer Insight as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Customer Insight in the North West

Customer Insight
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Insight in the North West.

Contractor daily rate trend for Customer Insight in the North West

Customer Insight
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Insight within the North West region over the 3 months to 29 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Merseyside -4 1 - -
Customer Insight
England

For the 6 months to 29 June 2017, IT contractor jobs citing Customer Insight also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Customer Insight.

1 8 (53.33%) User Experience
2 7 (46.67%) Service Design
3 5 (33.33%) Actionable Recommendations
3 5 (33.33%) Customer Engagement
3 5 (33.33%) Analytics
3 5 (33.33%) Marketing
3 5 (33.33%) User Acceptance Testing
3 5 (33.33%) Psychology
3 5 (33.33%) Human Factors
4 4 (26.67%) Business Intelligence
4 4 (26.67%) Analytical Skills
5 3 (20.00%) SAS
5 3 (20.00%) Microsoft
6 2 (13.33%) CHAID
6 2 (13.33%) Six Sigma
6 2 (13.33%) Project Management
6 2 (13.33%) Agile Software Development
6 2 (13.33%) Data Analysis
6 2 (13.33%) Web Analytics
6 2 (13.33%) Database Marketing
6 2 (13.33%) Lean Six Sigma
6 2 (13.33%) Google Analytics
6 2 (13.33%) CRM
6 2 (13.33%) E-Commerce
6 2 (13.33%) SQL Server
6 2 (13.33%) Service Delivery
6 2 (13.33%) Change Management
6 2 (13.33%) Logistic Regression
6 2 (13.33%) Degree
6 2 (13.33%) Time Management

Customer Insight
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (20.00%) SAS
Applications
1 1 (6.67%) Microsoft Excel
Business Applications
1 1 (6.67%) Unica
Cloud Services
1 2 (13.33%) Google Analytics
Database & Business Intelligence
1 2 (13.33%) Power BI
1 2 (13.33%) SQL Server
2 1 (6.67%) Base SAS
General
1 5 (33.33%) Marketing
2 1 (6.67%) Finance
Job Titles
1 5 (33.33%) Designer
1 5 (33.33%) UX Designer
2 2 (13.33%) Analyst
2 2 (13.33%) Business Manager
2 2 (13.33%) Campaign Analyst
2 2 (13.33%) Head of Analytics
2 2 (13.33%) Head of Data Analytics
3 1 (6.67%) Business Change Manager
3 1 (6.67%) Change Manager
3 1 (6.67%) CRM Manager
3 1 (6.67%) CRM Programme Manager
3 1 (6.67%) Developer
3 1 (6.67%) Digital Programme Manager
3 1 (6.67%) Digital Transformation
3 1 (6.67%) Digital Transformation Manager
3 1 (6.67%) Infrastructure Manager
3 1 (6.67%) Programme Manager
3 1 (6.67%) Transformation Manager
3 1 (6.67%) UI Developer
3 1 (6.67%) UI/UX Developer
Miscellaneous
1 8 (53.33%) User Experience
2 4 (26.67%) Analytical Skills
3 1 (6.67%) Management Information System
3 1 (6.67%) Social Media
Processes & Methodologies
1 7 (46.67%) Service Design
2 5 (33.33%) Analytics
2 5 (33.33%) Customer Engagement
2 5 (33.33%) Human Factors
2 5 (33.33%) Psychology
2 5 (33.33%) User Acceptance Testing
3 4 (26.67%) Business Intelligence
4 2 (13.33%) Agile Software Development
4 2 (13.33%) Business Analytics
4 2 (13.33%) CHAID
4 2 (13.33%) Change Management
4 2 (13.33%) CRM
4 2 (13.33%) Data Analysis
4 2 (13.33%) Database Marketing
4 2 (13.33%) E-Commerce
4 2 (13.33%) Lean Six Sigma
4 2 (13.33%) Project Management
4 2 (13.33%) Service Delivery
4 2 (13.33%) Six Sigma
4 2 (13.33%) Web Analytics
Programming Languages
1 2 (13.33%) R
2 1 (6.67%) C
2 1 (6.67%) SQL
Qualifications
1 2 (13.33%) Degree
Quality Assurance & Compliance
1 5 (33.33%) Actionable Recommendations
Vendors
1 3 (20.00%) Microsoft
2 2 (13.33%) Tableau
3 1 (6.67%) Guidewire
3 1 (6.67%) IBM