Period
to 15 October 2018

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 15 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > North West
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 128 127 155
Rank change year-on-year -1 +28 -42
Contract jobs citing SLA 95 80 85
As % of all contract IT jobs advertised in the North West 1.60% 1.43% 1.18%
As % of the Quality Assurance & Compliance category 17.09% 14.47% 11.84%
Number of daily rates quoted 38 49 58
North West median daily rate £325 £275 £298
Median daily rate % change year-on-year +18.18% -7.56% -0.83%
10th Percentile £115 £100 £144
90th Percentile £457 £475 £665
England median daily rate £325 £325 £320
% change year-on-year - +1.56% -1.54%
Number of hourly rates quoted 24 11 3
North West median hourly rate £19.63 £13.00 £13.50
Median hourly rate % change year-on-year +50.96% -3.70% -14.39%
10th Percentile £12.06 £8.38 £9.61
90th Percentile £34.78 £13.00 £14.85
England median hourly rate £15.00 £14.57 £14.50
% change year-on-year +2.99% +0.45% -9.38%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North West
Contract vacancies with a requirement for quality assurance or compliance skills 556 553 718
As % of all contract IT jobs advertised in the North West 9.39% 9.90% 10.01%
Number of daily rates quoted 308 346 441
North West median daily rate £401 £400 £388
Median daily rate % change year-on-year +0.15% +3.23% -3.13%
10th Percentile £200 £225 £250
90th Percentile £578 £575 £588
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +3.03%
Number of hourly rates quoted 61 20 24
North West median hourly rate £28.38 £13.00 £22.70
Median hourly rate % change year-on-year +118.31% -42.72% +12.07%
10th Percentile £13.00 £8.94 £9.19
90th Percentile £67.50 £43.78 £47.33
England median hourly rate £22.00 £20.00 £22.50
% change year-on-year +10.00% -11.11% +4.41%

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the North West.

Contractor daily rate trend for SLA in the North West

SLA
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing SLA in the North West over the 6 months to 15 October 2018.

Contractor daily rate histogram for SLA in the North West

SLA
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the North West.

Contractor hourly rate trend for SLA in the North West

SLA
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing SLA in the North West over the 6 months to 15 October 2018.

Contractor hourly rate histogram for SLA in the North West

SLA
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the North West region over the 6 months to 15 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -14 45 £325 +140.74% 28
Cheshire -21 31 £400 +28.00% 6
Merseyside +15 6 £175 -65.00% 2
Lancashire -14 5 £675 +575.00% 3
Cumbria - 5 £225 - 3
SLA
England

For the 6 months to 15 October 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region with a requirement for SLA.

1 42 (44.21%) Microsoft
2 33 (34.74%) Windows
3 24 (25.26%) Active Directory
3 24 (25.26%) Service Management
4 21 (22.11%) Finance
4 21 (22.11%) Microsoft Office
4 21 (22.11%) Data Centre
5 19 (20.00%) ITIL
6 16 (16.84%) SCCM
7 15 (15.79%) Windows 7
7 15 (15.79%) Management Information System
8 14 (14.74%) Problem-Solving
9 13 (13.68%) NHS
10 11 (11.58%) Change Management
10 11 (11.58%) Windows 10
10 11 (11.58%) Line Management
11 10 (10.53%) VMware
12 9 (9.47%) Citrix
12 9 (9.47%) Office 365
12 9 (9.47%) Apple iOS
13 8 (8.42%) ServiceNow
13 8 (8.42%) Systems Management Server (SMS)
13 8 (8.42%) Asset Management
13 8 (8.42%) ITSM
14 7 (7.37%) Telecoms
14 7 (7.37%) Apple
14 7 (7.37%) Microsoft Certification
14 7 (7.37%) VB
14 7 (7.37%) MCSE
14 7 (7.37%) MCSA

SLA
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (6.32%) MS Exchange
2 3 (3.16%) Exchange Server 2010
2 3 (3.16%) Exchange Server 2013
2 3 (3.16%) Skype for Business
3 2 (2.11%) IIS
4 1 (1.05%) CICS
4 1 (1.05%) SharePoint
4 1 (1.05%) Tomcat
4 1 (1.05%) WebSphere
Applications
1 21 (22.11%) Microsoft Office
2 3 (3.16%) Microsoft Excel
3 2 (2.11%) Spreadsheet
Business Applications
1 2 (2.11%) Dynamics CRM
2 1 (1.05%) Line 50
2 1 (1.05%) Remedy ITSM
2 1 (1.05%) Sage X3
Cloud Services
1 9 (9.47%) Office 365
2 5 (5.26%) OneDrive
3 3 (3.16%) Amazon AWS
3 3 (3.16%) Microsoft Azure
4 1 (1.05%) OpenShift
4 1 (1.05%) SuccessFactors
Communications & Networking
1 5 (5.26%) LAN
1 5 (5.26%) WAN
2 4 (4.21%) VPN
2 4 (4.21%) Wireless
3 2 (2.11%) DHCP
3 2 (2.11%) DNS
4 1 (1.05%) Firewall
4 1 (1.05%) Internet
4 1 (1.05%) Network Security
4 1 (1.05%) Remote Desktop
4 1 (1.05%) Skype
4 1 (1.05%) VoIP
4 1 (1.05%) Wi-Fi
Database & Business Intelligence
1 2 (2.11%) SQL Server
2 1 (1.05%) Big Data
2 1 (1.05%) Oracle Database
2 1 (1.05%) Power BI
2 1 (1.05%) Relational Database
Development Applications
1 3 (3.16%) Jenkins
1 3 (3.16%) MSI
2 2 (2.11%) Git (software)
2 2 (2.11%) Wise Package Studio
3 1 (1.05%) AdminStudio
3 1 (1.05%) CA Release Automation
3 1 (1.05%) JIRA
General
1 21 (22.11%) Finance
2 7 (7.37%) Telecoms
3 5 (5.26%) Banking
3 5 (5.26%) Retail Banking
4 2 (2.11%) Billing
5 1 (1.05%) Advertising
5 1 (1.05%) Financial Institution
5 1 (1.05%) Legal
5 1 (1.05%) Manufacturing
Job Titles
1 15 (15.79%) 3rd Line Engineer
2 14 (14.74%) Analyst
3 10 (10.53%) Service Analyst
3 10 (10.53%) Service Desk Analyst
3 10 (10.53%) Support Engineer
4 9 (9.47%) 2nd Line Engineer
5 7 (7.37%) Administrator
6 5 (5.26%) Desktop Support
6 5 (5.26%) IT Support
7 4 (4.21%) Desktop Engineer
7 4 (4.21%) Service Manager
8 3 (3.16%) 2nd Line Support
8 3 (3.16%) 3rd Line Support
8 3 (3.16%) Architect
8 3 (3.16%) Consultant
8 3 (3.16%) Desktop Support Engineer
8 3 (3.16%) Field Engineer
8 3 (3.16%) Infrastructure Analyst
8 3 (3.16%) Network Engineer
8 3 (3.16%) Technical Support
Libraries, Frameworks & Software Standards
1 4 (4.21%) SOAP
2 2 (2.11%) .NET
2 2 (2.11%) Node.js
2 2 (2.11%) OCX
3 1 (1.05%) Ajax
3 1 (1.05%) AngularJS
3 1 (1.05%) REST
Miscellaneous
1 21 (22.11%) Data Centre
2 15 (15.79%) Management Information System
3 13 (13.68%) NHS
4 5 (5.26%) Analytical Skills
4 5 (5.26%) Driving Licence
5 4 (4.21%) Enterprise Software
6 2 (2.11%) iPhone
6 2 (2.11%) Self-Motivation
6 2 (2.11%) Smartphone
7 1 (1.05%) CMDB
7 1 (1.05%) e-Learning
7 1 (1.05%) Enterprise Cloud
7 1 (1.05%) IVR
7 1 (1.05%) PMI
7 1 (1.05%) Virtual Team
Operating Systems
1 33 (34.74%) Windows
2 15 (15.79%) Windows 7
3 11 (11.58%) Windows 10
4 9 (9.47%) Apple iOS
5 7 (7.37%) Windows XP
6 6 (6.32%) Mac OS
7 5 (5.26%) Windows 8
7 5 (5.26%) Windows Server
8 4 (4.21%) Android
8 4 (4.21%) Linux
9 3 (3.16%) Windows Phone
10 2 (2.11%) Unix
10 2 (2.11%) Windows Vista
11 1 (1.05%) Data ONTAP
11 1 (1.05%) Mac OS X
11 1 (1.05%) Scientific Linux
11 1 (1.05%) Ubuntu
11 1 (1.05%) Windows NT
11 1 (1.05%) Windows Server 2008
Processes & Methodologies
1 24 (25.26%) Service Management
2 19 (20.00%) ITIL
3 14 (14.74%) Problem-Solving
4 11 (11.58%) Change Management
4 11 (11.58%) Line Management
5 8 (8.42%) Asset Management
5 8 (8.42%) ITSM
6 7 (7.37%) Incident Management
7 6 (6.32%) Customer Requirements
7 6 (6.32%) Software Deployment
8 5 (5.26%) CRM
8 5 (5.26%) PRINCE2
8 5 (5.26%) User Acceptance Testing
9 4 (4.21%) Coaching
9 4 (4.21%) Matrix Organization
10 3 (3.16%) Demand Management
10 3 (3.16%) DevOps
10 3 (3.16%) Performance Management
10 3 (3.16%) SDLC
10 3 (3.16%) Service Design
Programming Languages
1 7 (7.37%) VB
2 6 (6.32%) PowerShell
3 5 (5.26%) SQL
4 3 (3.16%) Java
4 3 (3.16%) VBScript
5 2 (2.11%) PHP
6 1 (1.05%) C
6 1 (1.05%) Go
Qualifications
1 7 (7.37%) MCSA
1 7 (7.37%) MCSE
1 7 (7.37%) Microsoft Certification
1 7 (7.37%) SC Cleared
1 7 (7.37%) Security Cleared
2 5 (5.26%) PRINCE2 Certification
3 4 (4.21%) A+ Certification
3 4 (4.21%) MCP
3 4 (4.21%) MCTS
4 2 (2.11%) CCNA
4 2 (2.11%) CCNP
4 2 (2.11%) Cisco Certification
4 2 (2.11%) Degree
4 2 (2.11%) ITIL Certification
5 1 (1.05%) CCA
5 1 (1.05%) CISM
5 1 (1.05%) CISSP
5 1 (1.05%) Citrix Certification
5 1 (1.05%) ITIL Foundation Certificate
5 1 (1.05%) PMI Certification
Quality Assurance & Compliance
1 6 (6.32%) PMO
1 6 (6.32%) QA
1 6 (6.32%) Sarbanes-Oxley
2 2 (2.11%) Data Quality
2 2 (2.11%) ISO/IEC 20000
3 1 (1.05%) GxP
System Software
1 24 (25.26%) Active Directory
2 6 (6.32%) VMware Infrastructure
3 3 (3.16%) Microsoft App-V
3 3 (3.16%) XenApp
4 2 (2.11%) Virtual Desktop
5 1 (1.05%) Firmware
5 1 (1.05%) Hyper-V
5 1 (1.05%) Microsoft Virtual Server
5 1 (1.05%) Virtual Servers
5 1 (1.05%) XenDesktop
Systems Management
1 16 (16.84%) SCCM
2 8 (8.42%) Systems Management Server (SMS)
3 3 (3.16%) Single Sign-On
4 2 (2.11%) OpenView
4 2 (2.11%) OVSD
5 1 (1.05%) BladeLogic
5 1 (1.05%) PaperCut
Vendors
1 42 (44.21%) Microsoft
2 10 (10.53%) VMware
3 9 (9.47%) Citrix
4 8 (8.42%) ServiceNow
5 7 (7.37%) Apple
6 4 (4.21%) Altiris
7 3 (3.16%) HP
7 3 (3.16%) Ivanti
7 3 (3.16%) Pega
7 3 (3.16%) Remedy
8 2 (2.11%) CA
8 2 (2.11%) Cisco
8 2 (2.11%) IBM
8 2 (2.11%) Nortel
8 2 (2.11%) Oracle
8 2 (2.11%) SolarWinds
8 2 (2.11%) Xamarin
8 2 (2.11%) Xerox
9 1 (1.05%) Splunk
9 1 (1.05%) Virgin Media