Period
to 19 November 2017

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > North West
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 107 132 129
Rank change year-on-year +25 -3 -49
Contract jobs citing SLA 96 92 119
As % of all contract IT jobs advertised in the North West 1.70% 1.35% 1.38%
As % of the Quality Assurance & Compliance category 17.02% 14.15% 11.55%
Number of daily rates quoted 61 55 44
North West median daily rate £275 £300 £320
Median daily rate % change year-on-year -8.33% -6.25% +134.86%
10th Percentile £100 £152 £126
90th Percentile £438 £667 £546
England median daily rate £300 £325 £325
% change year-on-year -7.69% - +8.33%
Number of hourly rates quoted 13 8 21
North West median hourly rate £13.00 £25.00 £16.50
Median hourly rate % change year-on-year -48.00% +51.52% +10.00%
10th Percentile £8.50 £11.57 £11.25
90th Percentile £13.80 £25.00 £23.75
England median hourly rate £15.00 £15.00 £17.17
% change year-on-year - -12.61% +7.28%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North West
Contract vacancies with a requirement for quality assurance or compliance skills 564 650 1030
As % of all contract IT jobs advertised in the North West 9.98% 9.52% 11.98%
Number of daily rates quoted 341 408 653
North West median daily rate £388 £400 £414
Median daily rate % change year-on-year -3.13% -3.38% +14.21%
10th Percentile £213 £250 £250
90th Percentile £600 £575 £625
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 24 24 44
North West median hourly rate £13.50 £22.70 £22.50
Median hourly rate % change year-on-year -40.52% +0.87% +45.16%
10th Percentile £9.34 £9.19 £15.00
90th Percentile £41.13 £47.33 £52.47
England median hourly rate £20.00 £22.67 £21.64
% change year-on-year -11.77% +4.75% +10.97%

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the North West.

Contractor daily rate trend for SLA in the North West

SLA
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing SLA in the North West over the 6 months to 19 November 2017.

Contractor daily rate histogram for SLA in the North West

SLA
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the North West.

Contractor hourly rate trend for SLA in the North West

SLA
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the North West region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +37 48 £200 -29.52% 13
Cheshire +22 41 £331 +20.45% 3
Lancashire +7 3 £100 -63.64%
Merseyside -5 3 £360 +20.00%
Cumbria -3 1 £130 -
SLA
England

For the 6 months to 19 November 2017, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for SLA.

1 31 (32.29%) ITIL
2 22 (22.92%) Break/Fix
3 21 (21.88%) Microsoft
4 15 (15.63%) Windows
4 15 (15.63%) Active Directory
5 13 (13.54%) Finance
5 13 (13.54%) Banking
6 10 (10.42%) HP
6 10 (10.42%) Security Cleared
7 9 (9.38%) Microsoft Office
7 9 (9.38%) Stakeholder Management
8 8 (8.33%) Microsoft Excel
8 8 (8.33%) DNS
8 8 (8.33%) SC Cleared
8 8 (8.33%) Incident Management
9 7 (7.29%) Continuous Improvement
9 7 (7.29%) MS Exchange
9 7 (7.29%) ITSM
10 6 (6.25%) Telecoms
10 6 (6.25%) VMware
10 6 (6.25%) SAP
10 6 (6.25%) Root Cause Analysis
10 6 (6.25%) Cybersecurity
10 6 (6.25%) VMware Infrastructure
10 6 (6.25%) SCCM
10 6 (6.25%) Windows 10
10 6 (6.25%) Service Design
11 5 (5.21%) Security Monitoring
11 5 (5.21%) Cyberthreat
11 5 (5.21%) Remote Desktop

SLA
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (7.29%) MS Exchange
2 2 (2.08%) SAS
3 1 (1.04%) Apache
3 1 (1.04%) IBM Notes
3 1 (1.04%) IIS
3 1 (1.04%) Skype for Business
3 1 (1.04%) Smallworld
3 1 (1.04%) Tomcat
Applications
1 9 (9.38%) Microsoft Office
2 8 (8.33%) Microsoft Excel
3 3 (3.13%) Microsoft PowerPoint
4 1 (1.04%) Autodesk Inventor
4 1 (1.04%) MicroStation
Cloud Services
1 4 (4.17%) Amazon AWS
1 4 (4.17%) Office 365
Communications & Networking
1 8 (8.33%) DNS
2 5 (5.21%) LAN
2 5 (5.21%) Remote Desktop
2 5 (5.21%) WAN
3 4 (4.17%) VoIP
4 3 (3.13%) DHCP
4 3 (3.13%) ISDN
5 1 (1.04%) BGP
5 1 (1.04%) BIG-IP
5 1 (1.04%) Broadband
5 1 (1.04%) Cisco Nexus
5 1 (1.04%) Firewall
5 1 (1.04%) Internet
5 1 (1.04%) Multicast
5 1 (1.04%) Network Security
5 1 (1.04%) OSPF
5 1 (1.04%) Skype
5 1 (1.04%) VPN
Database & Business Intelligence
1 3 (3.13%) Data Warehouse
1 3 (3.13%) DataStage
2 2 (2.08%) SAP BW
3 1 (1.04%) GIS
3 1 (1.04%) MySQL
3 1 (1.04%) Oracle Database
3 1 (1.04%) Oracle Reports
3 1 (1.04%) SQL Server
Development Applications
1 1 (1.04%) Bugzilla
1 1 (1.04%) JIRA
General
1 13 (13.54%) Banking
1 13 (13.54%) Finance
2 6 (6.25%) Telecoms
3 3 (3.13%) Law
4 1 (1.04%) German Language
4 1 (1.04%) Manufacturing
4 1 (1.04%) Marketing
4 1 (1.04%) Pharmaceutical
4 1 (1.04%) Publishing
4 1 (1.04%) Retail
Job Titles
1 27 (28.13%) Analyst
2 11 (11.46%) Field Engineer
2 11 (11.46%) Field Service Engineer
3 10 (10.42%) Service Analyst
4 8 (8.33%) Support Analyst
5 7 (7.29%) Service Desk Analyst
6 6 (6.25%) Desktop Support
6 6 (6.25%) IT Analyst
7 5 (5.21%) IT Support
7 5 (5.21%) Security Analyst
7 5 (5.21%) Service Manager
8 4 (4.17%) Break Fix Engineer
8 4 (4.17%) Hardware Engineer
8 4 (4.17%) IT Support Analyst
9 3 (3.13%) 3rd Line Engineer
9 3 (3.13%) IT Engineer
9 3 (3.13%) ITIL Service Manager
9 3 (3.13%) Service Design Analyst
9 3 (3.13%) Service Desk Specialist
9 3 (3.13%) Service Desk Support
Libraries, Frameworks & Software Standards
1 3 (3.13%) Web Services
Miscellaneous
1 5 (5.21%) Cyberthreat
2 4 (4.17%) Enterprise Software
3 3 (3.13%) Analytical Skills
3 3 (3.13%) Data Centre
3 3 (3.13%) Management Information System
4 2 (2.08%) NHS
5 1 (1.04%) Driving Licence
5 1 (1.04%) e-Learning
5 1 (1.04%) Learning Management System
5 1 (1.04%) Mobile App
5 1 (1.04%) Smartphone
Operating Systems
1 15 (15.63%) Windows
2 6 (6.25%) Windows 10
3 4 (4.17%) Windows 7
4 3 (3.13%) Android
5 2 (2.08%) Windows Phone
5 2 (2.08%) Windows Server 2008
6 1 (1.04%) AIX
6 1 (1.04%) Apple iOS
6 1 (1.04%) HPUX
6 1 (1.04%) Linux
6 1 (1.04%) Red Hat Enterprise Linux
6 1 (1.04%) Solaris
6 1 (1.04%) Unix
6 1 (1.04%) Windows Server
6 1 (1.04%) Windows Server 2003
6 1 (1.04%) Windows Server 2012
Processes & Methodologies
1 31 (32.29%) ITIL
2 22 (22.92%) Break/Fix
3 9 (9.38%) Stakeholder Management
4 8 (8.33%) Incident Management
5 7 (7.29%) Continuous Improvement
5 7 (7.29%) ITSM
6 6 (6.25%) Cybersecurity
6 6 (6.25%) Root Cause Analysis
6 6 (6.25%) Service Design
7 5 (5.21%) Agile Software Development
7 5 (5.21%) Line Management
7 5 (5.21%) Security Monitoring
7 5 (5.21%) Threat Analysis
8 4 (4.17%) Contract Management
8 4 (4.17%) CRM
8 4 (4.17%) Data Analysis
8 4 (4.17%) Hardware Maintenance
8 4 (4.17%) PRINCE2
8 4 (4.17%) Proactive Monitoring
8 4 (4.17%) Service Management
Qualifications
1 10 (10.42%) Security Cleared
2 8 (8.33%) SC Cleared
3 5 (5.21%) Microsoft Certification
4 4 (4.17%) MCSE
5 3 (3.13%) CCNA
5 3 (3.13%) Cisco Certification
5 3 (3.13%) VMware Certified Professional (VCP)
6 2 (2.08%) DBS Check
6 2 (2.08%) ITIL Certification
7 1 (1.04%) BPSS Clearance
7 1 (1.04%) CIPD
7 1 (1.04%) Degree
7 1 (1.04%) MCSA
Quality Assurance & Compliance
1 4 (4.17%) COSHH
2 3 (3.13%) Data Quality
3 1 (1.04%) PMO
3 1 (1.04%) Sarbanes-Oxley
System Software
1 15 (15.63%) Active Directory
2 6 (6.25%) VMware Infrastructure
3 4 (4.17%) Firmware
3 4 (4.17%) Hyper-V
4 1 (1.04%) iptables
4 1 (1.04%) VMware ESXi
Systems Management
1 6 (6.25%) SCCM
2 3 (3.13%) Symantec Endpoint Protection
3 2 (2.08%) McAfee ePO
3 2 (2.08%) Nagios
3 2 (2.08%) Systems Management Server (SMS)
Vendors
1 21 (21.88%) Microsoft
2 10 (10.42%) HP
3 6 (6.25%) SAP
3 6 (6.25%) VMware
4 5 (5.21%) Dell
5 3 (3.13%) Capita
5 3 (3.13%) Citrix
5 3 (3.13%) FireEye
5 3 (3.13%) IBM
5 3 (3.13%) ServiceNow
5 3 (3.13%) Symantec
6 2 (2.08%) Cisco
6 2 (2.08%) LANDesk
6 2 (2.08%) Lumension
6 2 (2.08%) McAfee
6 2 (2.08%) Oracle
6 2 (2.08%) Trustwave
7 1 (1.04%) Autodesk
7 1 (1.04%) Lotus
7 1 (1.04%) NetApp