Period
to 20 July 2019

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 20 July 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > North West
6 months to
20 Jul 2019
Same period 2018 Same period 2017
Rank 125 129 134
Rank change year-on-year +4 +5 +15
Contract jobs citing SLA 81 89 72
As % of all contract IT jobs advertised in the North West 1.52% 1.44% 1.27%
As % of the Quality Assurance & Compliance category 16.63% 14.19% 13.56%
Number of daily rates quoted 51 47 38
North West median daily rate £200 £300 £339
Median daily rate % change year-on-year -33.33% -11.44% +12.92%
10th Percentile £113 £101 £100
90th Percentile £488 £538 £502
England median daily rate £303 £325 £325
% change year-on-year -6.92% - +1.56%
Number of hourly rates quoted 11 15 12
North West median hourly rate £16.74 £13.45 £13.00
Median hourly rate % change year-on-year +24.42% +3.46% -
10th Percentile £11.10 £10.92 £8.44
90th Percentile £50.00 £32.85 £22.53
England median hourly rate £15.00 £15.00 £14.50
% change year-on-year - +3.45% -3.33%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North West
Contract vacancies with a requirement for quality assurance or compliance skills 487 627 531
As % of all contract IT jobs advertised in the North West 9.12% 10.13% 9.39%
Number of daily rates quoted 308 385 343
North West median daily rate £425 £400 £388
Median daily rate % change year-on-year +6.25% +3.23% +3.33%
10th Percentile £196 £213 £225
90th Percentile £629 £579 £575
England median daily rate £450 £450 £450
Number of hourly rates quoted 36 44 20
North West median hourly rate £26.96 £28.00 £15.25
Median hourly rate % change year-on-year -3.72% +83.61% -57.34%
10th Percentile £14.25 £11.98 £8.77
90th Percentile £50.00 £67.50 £40.50
England median hourly rate £22.63 £24.75 £19.00
% change year-on-year -8.59% +30.26% -14.61%

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the North West.

Contractor daily rate trend for SLA in the North West

SLA
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing SLA in the North West over the 6 months to 20 July 2019.

Contractor daily rate histogram for SLA in the North West

SLA
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the North West.

Contractor hourly rate trend for SLA in the North West

SLA
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing SLA in the North West over the 6 months to 20 July 2019.

Contractor hourly rate histogram for SLA in the North West

SLA
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the North West region over the 6 months to 20 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +10 34 £200 +14.29% 47
Cheshire +2 23 £150 -53.85% 17
Cumbria +14 12 £441 +96.11% 4
Merseyside -2 7 £316 +48.82% 6
Lancashire -10 5 £135 -74.29% 6
SLA
England

For the 6 months to 20 July 2019, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region with a requirement for SLA.

1 38 (46.91%) Windows
2 31 (38.27%) Microsoft
3 27 (33.33%) Active Directory
3 27 (33.33%) ITIL
4 25 (30.86%) Microsoft Office
5 21 (25.93%) Windows 10
6 18 (22.22%) Analytical Skills
7 16 (19.75%) Incident Management
7 16 (19.75%) Citrix
8 15 (18.52%) Problem Management
9 14 (17.28%) Security Cleared
9 14 (17.28%) Change Management
10 13 (16.05%) SC Cleared
10 13 (16.05%) SCCM
10 13 (16.05%) Windows 7
10 13 (16.05%) Problem-Solving
11 10 (12.35%) Android
11 10 (12.35%) Finance
12 9 (11.11%) VMware
12 9 (11.11%) Service Management
12 9 (11.11%) MS Exchange
12 9 (11.11%) VoIP
12 9 (11.11%) Office 365
12 9 (11.11%) Virtual Machines
13 8 (9.88%) Windows Server
13 8 (9.88%) TCP/IP
14 7 (8.64%) Migration
14 7 (8.64%) ITIL Certification
14 7 (8.64%) Linux
14 7 (8.64%) Infrastructure Management

SLA
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (11.11%) MS Exchange
2 4 (4.94%) SharePoint
2 4 (4.94%) Skype for Business
3 2 (2.47%) Apache
3 2 (2.47%) IBM Notes
4 1 (1.23%) Appian
4 1 (1.23%) Exchange Server 2010
4 1 (1.23%) IIS
4 1 (1.23%) JBoss
4 1 (1.23%) nginx
4 1 (1.23%) Oracle SOA Suite
Applications
1 25 (30.86%) Microsoft Office
2 2 (2.47%) Microsoft Excel
3 1 (1.23%) Spreadsheet
Business Applications
1 2 (2.47%) SAP MM
2 1 (1.23%) SAP HR
Cloud Services
1 9 (11.11%) Office 365
2 4 (4.94%) Microsoft Azure
3 3 (3.70%) Amazon AWS
3 3 (3.70%) Azure Active Directory
4 2 (2.47%) Amazon ElastiCache
4 2 (2.47%) Amazon S3
4 2 (2.47%) AWS Elastic Beanstalk
4 2 (2.47%) AWS Lambda
4 2 (2.47%) CloudFront
4 2 (2.47%) G Suite
4 2 (2.47%) Serverless
5 1 (1.23%) Amazon Kinesis
Communications & Networking
1 9 (11.11%) VoIP
2 8 (9.88%) TCP/IP
3 5 (6.17%) DHCP
3 5 (6.17%) DNS
3 5 (6.17%) LAN
4 4 (4.94%) Skype
4 4 (4.94%) VPN
4 4 (4.94%) WAN
5 3 (3.70%) Remote Desktop
5 3 (3.70%) Wi-Fi
6 1 (1.23%) 2.5G
6 1 (1.23%) 2G
6 1 (1.23%) 3G
6 1 (1.23%) 4G
6 1 (1.23%) 5G
6 1 (1.23%) Internet
6 1 (1.23%) Intranet
Database & Business Intelligence
1 3 (3.70%) Hadoop
2 2 (2.47%) Amazon RDS
2 2 (2.47%) Big Data
3 1 (1.23%) MySQL
3 1 (1.23%) Sqoop
Development Applications
1 3 (3.70%) AdminStudio
1 3 (3.70%) Git (software)
1 3 (3.70%) MSI
1 3 (3.70%) Wise Package Studio
2 2 (2.47%) Vagrant
3 1 (1.23%) Jenkins
General
1 10 (12.35%) Finance
2 4 (4.94%) Telecoms
3 3 (3.70%) Banking
3 3 (3.70%) Billing
4 2 (2.47%) Legal
Job Titles
1 20 (24.69%) Analyst
2 17 (20.99%) Service Analyst
3 14 (17.28%) Service Desk Analyst
4 9 (11.11%) 2nd Line Support
5 8 (9.88%) Desktop Support
5 8 (9.88%) Support Engineer
6 5 (6.17%) Consultant
6 5 (6.17%) Desktop Engineer
6 5 (6.17%) Wintel Engineer
7 4 (4.94%) Delivery Manager
7 4 (4.94%) Server Engineer
7 4 (4.94%) Wintel Server Engineer
8 3 (3.70%) 1st Line Support
8 3 (3.70%) Administrator
8 3 (3.70%) Applications Packager
8 3 (3.70%) Desktop Support Engineer
8 3 (3.70%) Hadoop Administrator
8 3 (3.70%) Service Manager
8 3 (3.70%) Services Delivery Manager
8 3 (3.70%) Unix Engineer
Libraries, Frameworks & Software Standards
1 3 (3.70%) OCX
2 2 (2.47%) Ruby on Rails
3 1 (1.23%) .NET
3 1 (1.23%) CSS
3 1 (1.23%) HTML
3 1 (1.23%) J2EE
3 1 (1.23%) Java EE
3 1 (1.23%) Node.js
3 1 (1.23%) OSGi
3 1 (1.23%) Struts
3 1 (1.23%) Web Services
3 1 (1.23%) XML
Miscellaneous
1 18 (22.22%) Analytical Skills
2 4 (4.94%) Clustering
2 4 (4.94%) VxBlock/Vblock
3 3 (3.70%) Enterprise Software
3 3 (3.70%) Management Information System
4 2 (2.47%) Video Conferencing
5 1 (1.23%) CMDB
5 1 (1.23%) Driving Licence
5 1 (1.23%) NHS
5 1 (1.23%) Self-Motivation
5 1 (1.23%) Smart Energy
5 1 (1.23%) Smart Meter
Operating Systems
1 38 (46.91%) Windows
2 21 (25.93%) Windows 10
3 13 (16.05%) Windows 7
4 10 (12.35%) Android
5 8 (9.88%) Windows Server
6 7 (8.64%) Linux
7 6 (7.41%) Windows Server 2012
8 5 (6.17%) Apple iOS
8 5 (6.17%) Windows 8
8 5 (6.17%) Windows XP
9 4 (4.94%) Solaris
9 4 (4.94%) SUSE
9 4 (4.94%) Unix
9 4 (4.94%) Windows Phone
9 4 (4.94%) Windows Server 2003
9 4 (4.94%) Windows Server 2008
10 2 (2.47%) Windows 2000
11 1 (1.23%) VME
Processes & Methodologies
1 27 (33.33%) ITIL
2 16 (19.75%) Incident Management
3 15 (18.52%) Problem Management
4 14 (17.28%) Change Management
5 13 (16.05%) Problem-Solving
6 9 (11.11%) Service Management
7 7 (8.64%) Infrastructure Management
7 7 (8.64%) Migration
8 6 (7.41%) Service Delivery
9 5 (6.17%) Stakeholder Management
9 5 (6.17%) Workflow
10 4 (4.94%) Continuous Improvement
10 4 (4.94%) CRM
10 4 (4.94%) DevOps
10 4 (4.94%) Identity Management
11 3 (3.70%) Application Virtualisation
11 3 (3.70%) Patch Management
11 3 (3.70%) Performance Monitoring
11 3 (3.70%) Performance Tuning
11 3 (3.70%) Service Design
Programming Languages
1 3 (3.70%) C
1 3 (3.70%) C#
1 3 (3.70%) PHP
1 3 (3.70%) VB
1 3 (3.70%) VBScript
2 2 (2.47%) Java
2 2 (2.47%) Ruby
3 1 (1.23%) COBOL
3 1 (1.23%) JavaScript
3 1 (1.23%) Scala
Qualifications
1 14 (17.28%) Security Cleared
2 13 (16.05%) SC Cleared
3 7 (8.64%) ITIL Certification
4 3 (3.70%) DBS Check
4 3 (3.70%) Degree
5 2 (2.47%) MCP
6 1 (1.23%) CCNA
6 1 (1.23%) CCNP
6 1 (1.23%) Cisco Certification
6 1 (1.23%) CISM
6 1 (1.23%) CISSP
6 1 (1.23%) Computer Science Degree
6 1 (1.23%) ISEB
Quality Assurance & Compliance
1 4 (4.94%) QA
2 3 (3.70%) Sarbanes-Oxley
3 1 (1.23%) Data Quality
3 1 (1.23%) GDPR
3 1 (1.23%) ISO/IEC 20000
3 1 (1.23%) ISO/IEC 27001
System Software
1 27 (33.33%) Active Directory
2 9 (11.11%) Virtual Machines
3 6 (7.41%) XenApp
4 4 (4.94%) Citrix Hypervisor
4 4 (4.94%) VMware ESXi
4 4 (4.94%) VMware Infrastructure
5 3 (3.70%) Microsoft App-V
5 3 (3.70%) Virtual Desktop
6 2 (2.47%) Docker
Systems Management
1 13 (16.05%) SCCM
2 4 (4.94%) AirWatch
2 4 (4.94%) PaperCut
3 3 (3.70%) Microsoft Intune
4 2 (2.47%) Norton AntiVirus
4 2 (2.47%) Opscode Chef
4 2 (2.47%) Systems Management Server (SMS)
5 1 (1.23%) Packer
5 1 (1.23%) SCOM
Vendors
1 31 (38.27%) Microsoft
2 16 (19.75%) Citrix
3 9 (11.11%) VMware
4 5 (6.17%) Cisco
4 5 (6.17%) Oracle
5 4 (4.94%) HP
5 4 (4.94%) Sun
5 4 (4.94%) Xerox
6 3 (3.70%) Ivanti
6 3 (3.70%) SAP
7 2 (2.47%) Avaya
7 2 (2.47%) Lotus
7 2 (2.47%) Symantec
8 1 (1.23%) Altiris
8 1 (1.23%) Google
8 1 (1.23%) Remedy
8 1 (1.23%) ServiceNow
8 1 (1.23%) Xamarin