Period
to 23 February 2020

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 23 February 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > North West
6 months to
23 Feb 2020
Same period 2019 Same period 2018
Rank 68 99 114
Rank change year-on-year +31 +15 +9
Contract jobs citing SLA 124 127 96
As % of all contract IT jobs advertised in the North West 2.73% 2.23% 1.79%
As % of the Quality Assurance & Compliance category 25.00% 20.75% 16.64%
Number of daily rates quoted 56 70 67
North West median daily rate £329 £325 £263
Median daily rate % change year-on-year +1.15% +23.81% -19.23%
10th Percentile £125 £115 £100
90th Percentile £494 £550 £543
England median daily rate £325 £300 £300
% change year-on-year +8.33% - -13.04%
Number of hourly rates quoted 9 15 9
North West median hourly rate £47.50 £21.76 £13.00
Median hourly rate % change year-on-year +118.29% +67.38% -35.64%
10th Percentile £16.45 £12.94 £11.17
90th Percentile £81.50 £34.17 £37.80
England median hourly rate £18.70 £15.00 £15.00
% change year-on-year +24.67% - -0.33%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North West
Contract vacancies with a requirement for quality assurance or compliance skills 496 612 577
As % of all contract IT jobs advertised in the North West 10.92% 10.73% 10.73%
Number of daily rates quoted 282 373 341
North West median daily rate £400 £415 £375
Median daily rate % change year-on-year -3.61% +10.67% -6.25%
10th Percentile £193 £213 £213
90th Percentile £599 £621 £575
England median daily rate £450 £450 £450
Number of hourly rates quoted 33 44 32
North West median hourly rate £50.50 £30.42 £29.77
Median hourly rate % change year-on-year +66.04% +2.17% +47.38%
10th Percentile £18.61 £15.60 £13.00
90th Percentile £53.00 £63.75 £93.85
England median hourly rate £25.60 £21.32 £21.00
% change year-on-year +20.08% +1.50% -2.33%

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the North West.

Contractor daily rate trend for SLA in the North West

SLA
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing SLA in the North West over the 6 months to 23 February 2020.

Contractor daily rate histogram for SLA in the North West

SLA
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the North West.

Contractor hourly rate trend for SLA in the North West

SLA
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing SLA in the North West over the 6 months to 23 February 2020.

Contractor hourly rate histogram for SLA in the North West

SLA
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the North West region over the 6 months to 23 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +23 42 £155 -3.13% 18
Manchester -9 34 £199 -47.00% 45
Cumbria 0 24 £405 +47.27% 10
Lancashire +30 11 £356 -47.22% 23
Merseyside +5 7 £400 -18.99% 12
SLA
England

For the 6 months to 23 February 2020, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region with a requirement for SLA.

1 51 (41.13%) Windows
2 42 (33.87%) SC Cleared
2 42 (33.87%) Security Cleared
3 37 (29.84%) ITIL
4 36 (29.03%) Microsoft
5 29 (23.39%) Active Directory
6 24 (19.35%) Microsoft Office
7 23 (18.55%) VMware
7 23 (18.55%) Incident Management
8 22 (17.74%) Problem Management
9 21 (16.94%) Change Management
9 21 (16.94%) SQL
9 21 (16.94%) Windows 10
10 19 (15.32%) Windows Server
11 18 (14.52%) Oracle
12 17 (13.71%) SQL Server
12 17 (13.71%) Office 365
13 16 (12.90%) Problem-Solving
13 16 (12.90%) Service Management
14 15 (12.10%) Unix
14 15 (12.10%) SAN
14 15 (12.10%) Windows 7
15 14 (11.29%) SCCM
15 14 (11.29%) Analytical Skills
16 13 (10.48%) Finance
16 13 (10.48%) Service Delivery
16 13 (10.48%) EMC
16 13 (10.48%) Solaris
17 11 (8.87%) ITIL Certification
17 11 (8.87%) ITSM

SLA
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (8.06%) SharePoint
2 5 (4.03%) MS Exchange
2 5 (4.03%) Skype for Business
3 3 (2.42%) IIS
4 1 (0.81%) Apache
4 1 (0.81%) Appian
4 1 (0.81%) JBoss
4 1 (0.81%) OpenStack
4 1 (0.81%) Oracle SOA Suite
4 1 (0.81%) WordPress
Applications
1 24 (19.35%) Microsoft Office
2 4 (3.23%) Microsoft Excel
3 3 (2.42%) Spreadsheet
4 2 (1.61%) Microsoft PowerPoint
Business Applications
1 1 (0.81%) Oracle Assets
1 1 (0.81%) Oracle Cash Management
1 1 (0.81%) Oracle EBS
1 1 (0.81%) Oracle EBS R12
1 1 (0.81%) Oracle E-Business Tax
1 1 (0.81%) Oracle Financials
1 1 (0.81%) Oracle General Ledger
1 1 (0.81%) Oracle Payables
1 1 (0.81%) Oracle Procure-to-Pay
1 1 (0.81%) Oracle Receivables
1 1 (0.81%) Oracle Subledger Accounting
Cloud Services
1 17 (13.71%) Office 365
2 7 (5.65%) Azure
3 6 (4.84%) AWS
4 5 (4.03%) OneDrive
5 3 (2.42%) Amazon ElastiCache
5 3 (2.42%) Amazon Kinesis
5 3 (2.42%) Amazon S3
5 3 (2.42%) AWS Elastic Beanstalk
5 3 (2.42%) AWS Lambda
5 3 (2.42%) Azure Active Directory
5 3 (2.42%) CloudFront
5 3 (2.42%) Serverless
6 1 (0.81%) Datadog
6 1 (0.81%) Dynamics 365
6 1 (0.81%) G Suite
6 1 (0.81%) IaaS
6 1 (0.81%) PaaS
6 1 (0.81%) Power Platform
6 1 (0.81%) SaaS
6 1 (0.81%) Yammer
Communications & Networking
1 15 (12.10%) SAN
2 10 (8.06%) Skype
3 8 (6.45%) Internet
4 7 (5.65%) Firewall
5 6 (4.84%) WAN
6 5 (4.03%) DNS
6 5 (4.03%) SMTP
6 5 (4.03%) VoIP
7 4 (3.23%) VPN
8 3 (2.42%) NAS
8 3 (2.42%) Remote Desktop
8 3 (2.42%) Wi-Fi
9 2 (1.61%) DHCP
9 2 (1.61%) DWDM
9 2 (1.61%) Ethernet
9 2 (1.61%) Intranet
9 2 (1.61%) MPLS
9 2 (1.61%) SONET
9 2 (1.61%) Structured Cabling
9 2 (1.61%) Wireless
Database & Business Intelligence
1 17 (13.71%) SQL Server
2 3 (2.42%) Amazon RDS
3 2 (1.61%) QlikView
3 2 (1.61%) SQL Server 2005
3 2 (1.61%) SQL Server 2017
3 2 (1.61%) SQL Server Analysis Services
3 2 (1.61%) SQL Server Integration Services
3 2 (1.61%) SQL Server Reporting Services
4 1 (0.81%) DB2
4 1 (0.81%) MySQL
4 1 (0.81%) Power BI
4 1 (0.81%) Relational Database
4 1 (0.81%) SQL Server 2008
4 1 (0.81%) SQL Server 2012
4 1 (0.81%) SQL Server 2014
4 1 (0.81%) SQL Server 2016
4 1 (0.81%) SQL Server 2019
Development Applications
1 5 (4.03%) Git (software)
2 3 (2.42%) Vagrant
3 2 (1.61%) Jenkins
General
1 13 (10.48%) Finance
2 6 (4.84%) Telecoms
3 5 (4.03%) Public Sector
4 3 (2.42%) Banking
5 1 (0.81%) Back Office
5 1 (0.81%) Billing
5 1 (0.81%) General Ledger
Job Titles
1 24 (19.35%) Analyst
2 14 (11.29%) Service Analyst
2 14 (11.29%) Service Desk Analyst
3 11 (8.87%) Service Manager
4 9 (7.26%) Service Desk Support
4 9 (7.26%) Storage Engineer
4 9 (7.26%) Support Engineer
4 9 (7.26%) Wintel Engineer
5 8 (6.45%) 1st Line Support
6 7 (5.65%) 2nd Line Support
6 7 (5.65%) Infrastructure Engineer
6 7 (5.65%) Support Analyst
7 6 (4.84%) Delivery Manager
7 6 (4.84%) Service Desk Support Analyst
8 5 (4.03%) 1st Line Service Desk Analyst
8 5 (4.03%) 1st Line Support Analyst
8 5 (4.03%) Desktop Support
8 5 (4.03%) Exchange Engineer
8 5 (4.03%) Service Delivery Manager
9 4 (3.23%) Administrator
Libraries, Frameworks & Software Standards
1 3 (2.42%) Ruby on Rails
2 2 (1.61%) .NET
2 2 (1.61%) CSS
2 2 (1.61%) HTML
2 2 (1.61%) Node.js
2 2 (1.61%) Web Services
3 1 (0.81%) Ajax
3 1 (0.81%) AngularJS
3 1 (0.81%) DHTML
3 1 (0.81%) J2EE
3 1 (0.81%) Java EE
3 1 (0.81%) Oracle Fusion
3 1 (0.81%) OSGi
3 1 (0.81%) REST
3 1 (0.81%) SOAP
3 1 (0.81%) Spring
3 1 (0.81%) Struts
3 1 (0.81%) WSDL
3 1 (0.81%) XML
Miscellaneous
1 14 (11.29%) Analytical Skills
2 10 (8.06%) EMC VNX
3 9 (7.26%) Celerra
3 9 (7.26%) CLARiiON
4 6 (4.84%) Clustering
5 5 (4.03%) Blackberry
5 5 (4.03%) Self-Motivation
6 4 (3.23%) Enterprise Software
6 4 (3.23%) Handset
7 3 (2.42%) Fat Client
7 3 (2.42%) Management Information System
7 3 (2.42%) Thin Client
7 3 (2.42%) User Experience
8 2 (1.61%) CMDB
8 2 (1.61%) Data Centre
8 2 (1.61%) Graphic Design
8 2 (1.61%) Smartphone
9 1 (0.81%) Driving Licence
9 1 (0.81%) Enterprise Cloud
9 1 (0.81%) Replication
Operating Systems
1 51 (41.13%) Windows
2 21 (16.94%) Windows 10
3 19 (15.32%) Windows Server
4 15 (12.10%) Unix
4 15 (12.10%) Windows 7
5 13 (10.48%) Solaris
6 10 (8.06%) Windows Server 2008
6 10 (8.06%) Windows Server 2012
7 9 (7.26%) Linux
8 4 (3.23%) Android
8 4 (3.23%) SUSE
8 4 (3.23%) Windows Server 2003
9 3 (2.42%) Apple iOS
10 2 (1.61%) Mac OS X
11 1 (0.81%) Red Hat Enterprise Linux
Processes & Methodologies
1 37 (29.84%) ITIL
2 23 (18.55%) Incident Management
3 22 (17.74%) Problem Management
4 21 (16.94%) Change Management
5 16 (12.90%) Problem-Solving
5 16 (12.90%) Service Management
6 13 (10.48%) Service Delivery
7 11 (8.87%) ITSM
8 9 (7.26%) Infrastructure Engineering
9 8 (6.45%) Performance Tuning
10 6 (4.84%) DevOps
11 5 (4.03%) Business Intelligence
11 5 (4.03%) Capacity Planning
11 5 (4.03%) CRM
11 5 (4.03%) ITIL V3
11 5 (4.03%) Performance Monitoring
11 5 (4.03%) Planning and Forecasting
11 5 (4.03%) Service Design
12 4 (3.23%) GAP Analysis
12 4 (3.23%) Migration
Programming Languages
1 21 (16.94%) SQL
2 5 (4.03%) PHP
2 5 (4.03%) PowerShell
3 3 (2.42%) Java
3 3 (2.42%) Ruby
4 2 (1.61%) C
4 2 (1.61%) Shell Script
4 2 (1.61%) T-SQL
4 2 (1.61%) VB
4 2 (1.61%) VBA
5 1 (0.81%) JavaScript
Qualifications
1 42 (33.87%) SC Cleared
1 42 (33.87%) Security Cleared
2 11 (8.87%) ITIL Certification
3 9 (7.26%) Degree
4 6 (4.84%) BPSS Clearance
5 5 (4.03%) Microsoft Certification
6 4 (3.23%) MCSE
7 3 (2.42%) Cisco Certification
7 3 (2.42%) DBS Check
8 2 (1.61%) BC Cleared
8 2 (1.61%) CCNA
8 2 (1.61%) MCP
9 1 (0.81%) CCIE
9 1 (0.81%) CCNP
9 1 (0.81%) Computer Science Degree
9 1 (0.81%) TOGAF Certification
Quality Assurance & Compliance
1 2 (1.61%) ISO/IEC 20000
2 1 (0.81%) PMO
2 1 (0.81%) QA
System Software
1 29 (23.39%) Active Directory
2 9 (7.26%) EMC RecoverPoint
3 8 (6.45%) VMware Infrastructure
4 7 (5.65%) VMware ESXi
4 7 (5.65%) XenDesktop
5 6 (4.84%) Hyper-V
6 5 (4.03%) Virtual Machines
6 5 (4.03%) vSphere
7 3 (2.42%) BitLocker
7 3 (2.42%) Citrix Hypervisor
7 3 (2.42%) Docker
7 3 (2.42%) Virtual Servers
7 3 (2.42%) XenApp
8 1 (0.81%) Firmware
8 1 (0.81%) VMware Server
Systems Management
1 14 (11.29%) SCCM
2 11 (8.87%) NetBackup
3 9 (7.26%) Oracle RMAN
4 5 (4.03%) vCenter Server
5 3 (2.42%) Opscode Chef
5 3 (2.42%) Packer
6 2 (1.61%) HP SIM
7 1 (0.81%) FortiGate
7 1 (0.81%) Puppet
7 1 (0.81%) Red Hat Satellite
Vendors
1 36 (29.03%) Microsoft
2 23 (18.55%) VMware
3 18 (14.52%) Oracle
4 13 (10.48%) EMC
5 9 (7.26%) Brocade
5 9 (7.26%) Cisco
6 5 (4.03%) Citrix
6 5 (4.03%) Clearswift
6 5 (4.03%) HP
6 5 (4.03%) Samsung
7 4 (3.23%) Capita
7 4 (3.23%) McAfee
7 4 (3.23%) ServiceNow
7 4 (3.23%) Sonus
7 4 (3.23%) Sun
8 3 (2.42%) Wyse
9 2 (1.61%) Apple
9 2 (1.61%) Avaya
9 2 (1.61%) NetApp
9 2 (1.61%) Red Hat