Customer Engagement Contract Job Trends in Reading

Customer Engagement
Berkshire > Reading

The table below provides summary statistics and contractor rates for jobs advertised in Reading requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 19 December 2025, with comparisons to the same periods in the previous two years.

6 months to
19 Dec 2025
Same period 2024 Same period 2023
Rank 75 87 88
Rank change year-on-year +12 +1 +7
Contract jobs citing Customer Engagement 3 4 2
As % of all contract jobs in Reading 0.41% 0.39% 0.20%
As % of the Processes & Methodologies category 0.46% 0.43% 0.21%
Number of daily rates quoted 3 3 0
10th Percentile £517 £640 -
25th Percentile £543 £663 -
Median daily rate (50th Percentile) £596 £700 -
Median % change year-on-year -14.86% - -
75th Percentile £603 - -
90th Percentile £605 - -
Berkshire median daily rate £548 £695 £550
% change year-on-year -21.15% +26.36% -18.52%

All Process and Methodology Skills
Reading

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Reading.

Contract vacancies with a requirement for process or methodology skills 654 931 950
As % of all contract IT jobs advertised in Reading 89.71% 91.27% 92.77%
Number of daily rates quoted 457 527 620
10th Percentile £350 £317 £213
25th Percentile £433 £450 £400
Median daily rate (50th Percentile) £525 £575 £525
Median % change year-on-year -8.70% +9.52% -
75th Percentile £615 £650 £615
90th Percentile £650 £698 £688
Berkshire median daily rate £500 £550 £500
% change year-on-year -9.09% +10.00% -0.05%
Number of hourly rates quoted 44 7 17
10th Percentile £14.75 £27.90 £41.24
25th Percentile £24.81 £35.75 £59.89
Median hourly rate £65.00 £57.50 £63.29
Median % change year-on-year +13.04% -9.15% -2.63%
75th Percentile £94.06 £63.24 £65.25
90th Percentile £99.25 £68.78 £66.96
Berkshire median hourly rate £40.44 £59.00 £61.45
% change year-on-year -31.47% -3.98% +29.36%

Customer Engagement
Job Vacancy Trend in Reading

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in Reading.

Customer Engagement job vacancy trend in Reading

Customer Engagement
Daily Rate Trend in Reading

Contractor daily rate distribution trend for jobs in Reading citing Customer Engagement.

Contractor daily rate distribution trend for jobs in Reading citing Customer Engagement

Customer Engagement
Co-Occurring Skills & Capabilities in Reading by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 2 (66.67%) Oracle CX
General
1 1 (33.33%) Social Skills
Job Titles
1 2 (66.67%) Project Manager
1 2 (66.67%) Senior
1 2 (66.67%) Senior Manager
1 2 (66.67%) Senior Project Manager
2 1 (33.33%) Delivery Project Manager
2 1 (33.33%) Lead
2 1 (33.33%) Lead Project Manager
2 1 (33.33%) Oracle Project Manager
2 1 (33.33%) Project Leader
2 1 (33.33%) Senior Project Leader
Miscellaneous
1 1 (33.33%) AI Agents
1 1 (33.33%) Data Protection Act
1 1 (33.33%) Onboarding
Processes & Methodologies
1 2 (66.67%) Agile
1 2 (66.67%) Business Case
1 2 (66.67%) Case Management
1 2 (66.67%) Customer Experience
1 2 (66.67%) Customer Service
1 2 (66.67%) Impact Assessments
1 2 (66.67%) Process Improvement
1 2 (66.67%) Project Delivery
1 2 (66.67%) Resource Management
1 2 (66.67%) Service Management
1 2 (66.67%) Stakeholder Engagement
1 2 (66.67%) Stakeholder Management
1 2 (66.67%) Waterfall
2 1 (33.33%) AI
2 1 (33.33%) Computer Science
2 1 (33.33%) Continuous Improvement
2 1 (33.33%) Data Protection
2 1 (33.33%) Integration Patterns
2 1 (33.33%) ITSM
2 1 (33.33%) Roadmaps
Qualifications
1 1 (33.33%) Computer Science Degree
1 1 (33.33%) Degree
Vendors
1 2 (66.67%) Oracle
2 1 (33.33%) ServiceNow