The following table provides summary statistics for contract job vacancies advertised in Reading with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
Berkshire / Reading
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 41 65 62
Rank change year-on-year +24 -3  
Contract jobs citing ITSM 15 4 8
As % of all contract IT jobs advertised in Reading 2.60% 0.46% 0.96%
As % of the Processes & Methodologies category 3.28% 0.57% 1.23%
Number of daily rates quoted 3 4 3
Median daily rate £525 £343 £325
Median daily rate % change year-on-year +53.28% +5.38%  
UK excluding London median daily rate £400 £365 £387
% change year-on-year +9.58% -5.68%  
Number of hourly rates quoted 3 0 0
Median hourly rate £29.75 - -
UK excluding London median hourly rate £17.50 £19.85 £12.50
% change year-on-year -11.83% +58.80%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Reading with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Reading
Contract job vacancies with a requirement for process and methodology skills 458 698 648
As % of all contract IT job vacancies advertised in Reading 79.38% 79.59% 77.88%
Number of daily rates quoted 230 418 318
Median daily rate £450 £400 £400
Median daily rate % change year-on-year +12.50% -  
90% offered a daily rate of more than £301 £225 £260
10% offered a daily rate of more than £563 £500 £518
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.89%  
Number of hourly rates quoted 19 22 36
Median hourly rate £29.75 £19.81 £21.55
Median hourly rate % change year-on-year +50.21% -8.09%  
90% offered a hourly rate of more than £16.00 £19.61 £14.00
10% offered a hourly rate of more than £55.00 £35.73 £41.16
UK excluding London median hourly rate £34.75 £28.50 £30.00
% change year-on-year +21.92% -5.00%  

ITSM
Job Vacancy Trend in Reading

The job posting trend of jobs advertised in Reading citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Reading

ITSM
Contractor Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Reading.

Contractor daily rate trend for ITSM in Reading

ITSM
Contractor Hourly Rate Trend in Reading

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Reading.

Contractor hourly rate trend for ITSM in Reading

For the 6 months to 28 June 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Reading region with a requirement for ITSM.

1 17 (80.95%) ITIL
2 15 (71.43%) Service Management
3 10 (47.62%) ITIL V3
4 7 (33.33%) Remedy ITSM
4 7 (33.33%) Security Cleared
4 7 (33.33%) Incident Management
4 7 (33.33%) Remedy
5 6 (28.57%) Microsoft
5 6 (28.57%) Service Delivery
6 5 (23.81%) HP
6 5 (23.81%) Windows
6 5 (23.81%) Project Management
6 5 (23.81%) Microsoft PowerPoint
7 4 (19.05%) ISO/IEC 20000
7 4 (19.05%) Video Conferencing
7 4 (19.05%) Cisco ASA
7 4 (19.05%) SC Cleared
7 4 (19.05%) MSF
7 4 (19.05%) Network Monitoring
7 4 (19.05%) Palo Alto
7 4 (19.05%) Virtual Environments
7 4 (19.05%) ICMP
7 4 (19.05%) BGP
7 4 (19.05%) Six Sigma
7 4 (19.05%) PMP
7 4 (19.05%) PMI Certification
7 4 (19.05%) TCP/IP
7 4 (19.05%) Cisco Certification
7 4 (19.05%) CCNP
7 4 (19.05%) Cisco

ITSM
Co-occurring IT Skills in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (23.81%) Microsoft PowerPoint
2 3 (14.29%) Microsoft Excel
3 1 (4.76%) Microsoft Office
Business Applications
1 7 (33.33%) Remedy ITSM
Cloud Services
1 1 (4.76%) Office 365
Communications & Networking
1 4 (19.05%) BGP
1 4 (19.05%) Cisco ASA
1 4 (19.05%) Firewall
1 4 (19.05%) ICMP
1 4 (19.05%) TCP/IP
1 4 (19.05%) Wireless
2 1 (4.76%) 3G
2 1 (4.76%) 4G
2 1 (4.76%) Diameter Protocol
2 1 (4.76%) DNS
2 1 (4.76%) LTE
2 1 (4.76%) SIGTRAN
General
1 4 (19.05%) Telecoms
Job Titles
1 5 (23.81%) Consultant
2 4 (19.05%) Analyst
2 4 (19.05%) Architect
2 4 (19.05%) Management Consultant
2 4 (19.05%) Network Architect
2 4 (19.05%) Service Analyst
2 4 (19.05%) Service Desk Analyst
2 4 (19.05%) Service Management Consultant
3 3 (14.29%) Cisco Architect
3 3 (14.29%) Cisco Network Architect
3 3 (14.29%) Incident Manager
4 2 (9.52%) ITIL Process Analyst
4 2 (9.52%) ITIL Service Analyst
4 2 (9.52%) ITIL Service Desk Analyst
4 2 (9.52%) ITSM Analyst
4 2 (9.52%) Process Analyst
4 2 (9.52%) Remedy Analyst
4 2 (9.52%) Technical Analyst
4 2 (9.52%) Technical Services Analyst
5 1 (4.76%) IP Design Engineer
Miscellaneous
1 4 (19.05%) Replication
1 4 (19.05%) Video Conferencing
2 2 (9.52%) CMDB
2 2 (9.52%) Virtual Team
3 1 (4.76%) Analytical Skills
Operating Systems
1 5 (23.81%) Windows
2 1 (4.76%) Unix
2 1 (4.76%) Windows 10
2 1 (4.76%) Windows 7
2 1 (4.76%) Windows 8
Processes & Methodologies
1 17 (80.95%) ITIL
2 15 (71.43%) Service Management
3 10 (47.62%) ITIL V3
4 7 (33.33%) Incident Management
5 6 (28.57%) Service Delivery
6 5 (23.81%) Project Management
7 4 (19.05%) IT Governance
7 4 (19.05%) MSF
7 4 (19.05%) Network Design
7 4 (19.05%) Network Monitoring
7 4 (19.05%) Operations Management
7 4 (19.05%) Six Sigma
7 4 (19.05%) Virtual Environments
8 3 (14.29%) MOF
8 3 (14.29%) Problem Management
8 3 (14.29%) Root Cause Analysis
9 2 (9.52%) Configuration Management
9 2 (9.52%) Line Management
9 2 (9.52%) Strategic Planning
10 1 (4.76%) ITIL V2
Qualifications
1 7 (33.33%) Security Cleared
2 4 (19.05%) CCNP
2 4 (19.05%) Cisco Certification
2 4 (19.05%) PMI Certification
2 4 (19.05%) PMP
2 4 (19.05%) SC Cleared
3 3 (14.29%) DV Cleared
3 3 (14.29%) ITIL Certification
4 1 (4.76%) MCSE
4 1 (4.76%) Microsoft Certification
Quality Assurance & Compliance
1 4 (19.05%) COBIT
1 4 (19.05%) ISO/IEC 20000
System Software
1 1 (4.76%) Active Directory
Systems Management
1 4 (19.05%) OVSD
2 3 (14.29%) SCOM
3 1 (4.76%) SCCM
Vendors
1 7 (33.33%) Remedy
2 6 (28.57%) Microsoft
3 5 (23.81%) HP
4 4 (19.05%) Cisco
4 4 (19.05%) Palo Alto
5 1 (4.76%) Dell
5 1 (4.76%) Nokia
5 1 (4.76%) Samsung
5 1 (4.76%) Siemens