Period
to 21 November 2017

The following table provides summary statistics for contract job vacancies advertised in Reading with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
Berkshire > Reading
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 76 86 88
Rank change year-on-year +10 +2 +3
Contract jobs citing ITSM 14 11 21
As % of all contract IT jobs advertised in Reading 1.10% 0.75% 1.10%
As % of the Processes & Methodologies category 1.33% 0.94% 1.41%
Number of daily rates quoted 6 8 6
Reading median daily rate £506 £488 £494
Median daily rate % change year-on-year +3.85% -1.27% +16.18%
10th Percentile £431 £300 £320
90th Percentile £538 £538 £575
Berkshire median daily rate £494 £360 £400
% change year-on-year +37.15% -10.00% -5.88%
Number of hourly rates quoted 1 0 13
Reading median hourly rate £19.00 - £37.09
10th Percentile £18.50 - £34.00
90th Percentile £19.50 - £40.19
Berkshire median hourly rate £33.50 - £37.09

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Reading with a requirement for process or methodology skills.

All Process and Methodology Skills
Reading
Contract vacancies with a requirement for process or methodology skills 1051 1176 1485
As % of all contract IT jobs advertised in Reading 82.43% 79.89% 77.55%
Number of daily rates quoted 622 613 921
Reading median daily rate £409 £400 £400
Median daily rate % change year-on-year +2.19% - -
10th Percentile £275 £228 £238
90th Percentile £575 £575 £550
Berkshire median daily rate £425 £400 £400
% change year-on-year +6.25% - +5.96%
Number of hourly rates quoted 41 47 82
Reading median hourly rate £14.00 £22.50 £30.90
Median hourly rate % change year-on-year -37.78% -27.18% +81.02%
10th Percentile £10.75 £14.25 £15.03
90th Percentile £35.00 £55.00 £46.62
Berkshire median hourly rate £14.50 £17.75 £30.45
% change year-on-year -18.31% -41.71% +77.45%

ITSM
Job Vacancy Trend in Reading

Job postings citing ITSM as a percentage of all IT jobs advertised in Reading.

Job vacancy trend for ITSM in Reading

ITSM
Contractor Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Reading.

Contractor daily rate trend for ITSM in Reading

ITSM
Contractor Hourly Rate Trend in Reading

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Reading.

Contractor hourly rate trend for ITSM in Reading

For the 6 months to 21 November 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Reading region with a requirement for ITSM.

1 10 (71.43%) ITIL
1 10 (71.43%) Remedy
1 10 (71.43%) Remedy ITSM
2 9 (64.29%) Microsoft
3 8 (57.14%) Service Management
4 7 (50.00%) Replication
4 7 (50.00%) Microsoft PowerPoint
5 5 (35.71%) Incident Management
6 4 (28.57%) Telecoms
6 4 (28.57%) ITIL Certification
6 4 (28.57%) Microsoft Excel
7 2 (14.29%) Analytical Skills
7 2 (14.29%) Windows
7 2 (14.29%) HP
7 2 (14.29%) BMC
7 2 (14.29%) Service Delivery
7 2 (14.29%) QA
7 2 (14.29%) SC Cleared
7 2 (14.29%) Security Cleared
7 2 (14.29%) ITIL V3
8 1 (7.14%) Process Improvement
8 1 (7.14%) Root Cause Analysis
8 1 (7.14%) Office 365
8 1 (7.14%) Windows 8
8 1 (7.14%) Service Continuity Management
8 1 (7.14%) Network Monitoring
8 1 (7.14%) ITIL Foundation Certificate
8 1 (7.14%) Cisco ASA
8 1 (7.14%) Windows 7
8 1 (7.14%) Stakeholder Engagement

ITSM
Co-occurring IT Skills in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 7 (50.00%) Microsoft PowerPoint
2 4 (28.57%) Microsoft Excel
3 1 (7.14%) Microsoft Office
Business Applications
1 10 (71.43%) Remedy ITSM
2 1 (7.14%) Remedy AR System
Cloud Services
1 1 (7.14%) Office 365
Communications & Networking
1 1 (7.14%) BGP
1 1 (7.14%) Cisco ASA
1 1 (7.14%) Firewall
1 1 (7.14%) ICMP
1 1 (7.14%) TCP/IP
1 1 (7.14%) Wireless
General
1 4 (28.57%) Telecoms
2 1 (7.14%) Finance
Job Titles
1 9 (64.29%) Analyst
2 7 (50.00%) Service Analyst
2 7 (50.00%) Service Desk Analyst
3 4 (28.57%) ITIL Process Analyst
3 4 (28.57%) ITIL Service Analyst
3 4 (28.57%) ITIL Service Desk Analyst
3 4 (28.57%) ITSM Analyst
3 4 (28.57%) Process Analyst
3 4 (28.57%) Remedy Analyst
3 4 (28.57%) Technical Analyst
3 4 (28.57%) Technical Services Analyst
4 2 (14.29%) Architect
5 1 (7.14%) Desktop Support
5 1 (7.14%) Developer
5 1 (7.14%) IT Manager
5 1 (7.14%) IT Services Manager
5 1 (7.14%) Solutions Architect
5 1 (7.14%) Solutions Designer
5 1 (7.14%) Support Analyst
5 1 (7.14%) Technical Support
Miscellaneous
1 7 (50.00%) Replication
2 2 (14.29%) Analytical Skills
3 1 (7.14%) CMDB
3 1 (7.14%) Video Conferencing
Operating Systems
1 2 (14.29%) Windows
2 1 (7.14%) Windows 10
2 1 (7.14%) Windows 7
2 1 (7.14%) Windows 8
Processes & Methodologies
1 10 (71.43%) ITIL
2 8 (57.14%) Service Management
3 5 (35.71%) Incident Management
4 2 (14.29%) ITIL V3
4 2 (14.29%) Service Delivery
5 1 (7.14%) Change Management
5 1 (7.14%) Configuration Management
5 1 (7.14%) Customer Requirements
5 1 (7.14%) Data Modelling
5 1 (7.14%) Network Design
5 1 (7.14%) Network Monitoring
5 1 (7.14%) Network Virtualisation
5 1 (7.14%) Process Improvement
5 1 (7.14%) Risk Assessment
5 1 (7.14%) Root Cause Analysis
5 1 (7.14%) Service Continuity Management
5 1 (7.14%) Stakeholder Engagement
5 1 (7.14%) Virtual Environments
Qualifications
1 4 (28.57%) ITIL Certification
2 2 (14.29%) SC Cleared
2 2 (14.29%) Security Cleared
3 1 (7.14%) CCNP
3 1 (7.14%) Cisco Certification
3 1 (7.14%) ITIL Foundation Certificate
3 1 (7.14%) MCSE
3 1 (7.14%) Microsoft Certification
Quality Assurance & Compliance
1 2 (14.29%) QA
System Software
1 1 (7.14%) Active Directory
Systems Management
1 1 (7.14%) OVSD
Vendors
1 10 (71.43%) Remedy
2 9 (64.29%) Microsoft
3 2 (14.29%) BMC
3 2 (14.29%) HP
4 1 (7.14%) Cisco
4 1 (7.14%) Dell
4 1 (7.14%) Palo Alto