Period
to 23 November 2017

The following table provides summary statistics for contract job vacancies advertised in Reading with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
Berkshire > Reading
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 43 50 35
Rank change year-on-year +7 -15 +12
Contract jobs citing Service Management 46 46 90
As % of all contract IT jobs advertised in Reading 3.58% 3.09% 4.66%
As % of the Processes & Methodologies category 4.34% 3.86% 6.02%
Number of daily rates quoted 32 21 28
Reading median daily rate £413 £400 £420
Median daily rate % change year-on-year +3.13% -4.76% +5.00%
10th Percentile £301 £300 £289
90th Percentile £550 £525 £580
Berkshire median daily rate £434 £400 £400
% change year-on-year +8.44% - -
Number of hourly rates quoted 2 0 13
Reading median hourly rate £18.57 - £37.09
10th Percentile £16.75 - £34.00
90th Percentile £20.49 - £40.19
Berkshire median hourly rate £19.66 £14.25 £37.09
% change year-on-year +37.96% -61.58% +33.27%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Reading with a requirement for process or methodology skills.

All Process and Methodology Skills
Reading
Contract vacancies with a requirement for process or methodology skills 1061 1192 1495
As % of all contract IT jobs advertised in Reading 82.50% 80.05% 77.38%
Number of daily rates quoted 631 620 927
Reading median daily rate £403 £400 £400
Median daily rate % change year-on-year +0.63% - -
10th Percentile £272 £227 £239
90th Percentile £575 £575 £550
Berkshire median daily rate £425 £400 £400
% change year-on-year +6.25% - +5.96%
Number of hourly rates quoted 41 47 84
Reading median hourly rate £14.00 £22.50 £30.90
Median hourly rate % change year-on-year -37.78% -27.18% +81.02%
10th Percentile £10.75 £14.25 £15.00
90th Percentile £35.00 £55.00 £46.37
Berkshire median hourly rate £14.50 £17.50 £30.00
% change year-on-year -17.14% -41.67% +74.83%

Service Management
Job Vacancy Trend in Reading

Job postings citing Service Management as a percentage of all IT jobs advertised in Reading.

Job vacancy trend for Service Management in Reading

Service Management
Contractor Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Reading.

Contractor daily rate trend for Service Management in Reading

Service Management
Contractor Daily Rate Histogram in Reading

The daily rate distribution of IT jobs citing Service Management in Reading over the 6 months to 23 November 2017.

Contractor daily rate histogram for Service Management in Reading

Service Management
Contractor Hourly Rate Trend in Reading

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Reading.

Contractor hourly rate trend for Service Management in Reading

For the 6 months to 23 November 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Reading region with a requirement for Service Management.

1 34 (73.91%) ITIL
2 13 (28.26%) Active Directory
3 11 (23.91%) Microsoft
3 11 (23.91%) SQL
3 11 (23.91%) Windows
4 10 (21.74%) Degree
4 10 (21.74%) Analytical Skills
5 8 (17.39%) PowerShell
6 7 (15.22%) Incident Management
6 7 (15.22%) Service Delivery
6 7 (15.22%) ITSM
6 7 (15.22%) Customer Engagement
6 7 (15.22%) Microsoft Azure
6 7 (15.22%) Azure Active Directory
7 6 (13.04%) Telecoms
7 6 (13.04%) Finance
7 6 (13.04%) Remedy
7 6 (13.04%) Microsoft Certification
7 6 (13.04%) MCTS
7 6 (13.04%) MCITP
7 6 (13.04%) Remedy ITSM
8 5 (10.87%) SCOM
8 5 (10.87%) CMDB
8 5 (10.87%) ITIL Certification
8 5 (10.87%) XML
8 5 (10.87%) Oracle
8 5 (10.87%) Legal
9 4 (8.70%) Identity Management
9 4 (8.70%) Configuration Management
9 4 (8.70%) PeopleSoft

Service Management
Co-occurring IT Skills in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.35%) MS Exchange
2 1 (2.17%) OpenStack
Applications
1 4 (8.70%) Microsoft Excel
1 4 (8.70%) Microsoft PowerPoint
2 1 (2.17%) Microsoft Office
Business Applications
1 6 (13.04%) Remedy ITSM
2 1 (2.17%) Remedy AR System
Cloud Services
1 7 (15.22%) Azure Active Directory
1 7 (15.22%) Microsoft Azure
2 1 (2.17%) Amazon AWS
2 1 (2.17%) GitHub
2 1 (2.17%) IaaS
2 1 (2.17%) Office 365
2 1 (2.17%) PaaS
Communications & Networking
1 2 (4.35%) DNS
1 2 (4.35%) Internet
1 2 (4.35%) LAN
1 2 (4.35%) Radio Access Network
2 1 (2.17%) 4G
2 1 (2.17%) DHCP
2 1 (2.17%) LTE
2 1 (2.17%) Network Security
2 1 (2.17%) OpenFlow
2 1 (2.17%) SNMP
2 1 (2.17%) Unified Communications
2 1 (2.17%) VoLTE
Database & Business Intelligence
1 2 (4.35%) SQL Server
2 1 (2.17%) Big Data
Development Applications
1 1 (2.17%) Jenkins
1 1 (2.17%) Team Foundation Server
1 1 (2.17%) Visual Studio
General
1 6 (13.04%) Finance
1 6 (13.04%) Telecoms
2 5 (10.87%) Legal
3 2 (4.35%) Billing
4 1 (2.17%) Electronics
Job Titles
1 12 (26.09%) Analyst
2 8 (17.39%) Technical Analyst
3 7 (15.22%) Field Engineer
4 6 (13.04%) Architect
5 5 (10.87%) Consultant
5 5 (10.87%) Service Analyst
5 5 (10.87%) Service Manager
6 4 (8.70%) CyberArk Consultant
6 4 (8.70%) ITIL Process Analyst
6 4 (8.70%) ITIL Service Analyst
6 4 (8.70%) ITIL Service Desk Analyst
6 4 (8.70%) Process Analyst
6 4 (8.70%) Remedy Analyst
6 4 (8.70%) Service Architect
6 4 (8.70%) Service Desk Analyst
6 4 (8.70%) Technical Services Analyst
7 3 (6.52%) IAM Specialist
7 3 (6.52%) Identity Management Specialist
7 3 (6.52%) ITSM Analyst
7 3 (6.52%) Support Specialist
Libraries, Frameworks & Software Standards
1 5 (10.87%) XML
2 2 (4.35%) REST
3 1 (2.17%) JSON
3 1 (2.17%) Web Services
Miscellaneous
1 10 (21.74%) Analytical Skills
2 5 (10.87%) CMDB
3 4 (8.70%) Enterprise Software
3 4 (8.70%) Replication
4 3 (6.52%) Computer Science
4 3 (6.52%) Management Information System
4 3 (6.52%) NHS
5 2 (4.35%) Blackberry
5 2 (4.35%) Virtual Team
6 1 (2.17%) Hybrid Cloud
6 1 (2.17%) Public Cloud
6 1 (2.17%) User Experience
Operating Systems
1 11 (23.91%) Windows
2 2 (4.35%) Windows Server
2 2 (4.35%) Windows Server 2008
2 2 (4.35%) Windows Server 2012
3 1 (2.17%) Linux
3 1 (2.17%) Windows 7
Processes & Methodologies
1 34 (73.91%) ITIL
2 7 (15.22%) Customer Engagement
2 7 (15.22%) Incident Management
2 7 (15.22%) ITSM
2 7 (15.22%) Service Delivery
3 4 (8.70%) Configuration Management
3 4 (8.70%) Identity Access Management
3 4 (8.70%) Identity Management
3 4 (8.70%) Service Design
3 4 (8.70%) Stakeholder Management
4 3 (6.52%) Agile Software Development
4 3 (6.52%) Change Management
4 3 (6.52%) Continuous Improvement
4 3 (6.52%) Problem Management
4 3 (6.52%) Release Management
4 3 (6.52%) Technical Analysis
5 2 (4.35%) IT Asset Management
5 2 (4.35%) ITIL V3
5 2 (4.35%) Presales
5 2 (4.35%) Target Operating Model
Programming Languages
1 11 (23.91%) SQL
2 8 (17.39%) PowerShell
Qualifications
1 10 (21.74%) Degree
2 6 (13.04%) MCITP
2 6 (13.04%) MCTS
2 6 (13.04%) Microsoft Certification
3 5 (10.87%) ITIL Certification
4 1 (2.17%) CISM
4 1 (2.17%) CISSP
4 1 (2.17%) CLAS
4 1 (2.17%) Computer Science Degree
4 1 (2.17%) ITIL Foundation Certificate
4 1 (2.17%) MCP
4 1 (2.17%) PCI QSA
4 1 (2.17%) Security Cleared
Quality Assurance & Compliance
1 3 (6.52%) SLA
2 2 (4.35%) ISO/IEC 27001
2 2 (4.35%) QA
3 1 (2.17%) HMG Security Policy Framework
3 1 (2.17%) PCI DSS
System Software
1 13 (28.26%) Active Directory
2 4 (8.70%) Virtual Machines
3 3 (6.52%) VMware Infrastructure
4 2 (4.35%) Microsoft Virtual Server
4 2 (4.35%) Virtual Servers
5 1 (2.17%) BitLocker
5 1 (2.17%) Docker
5 1 (2.17%) Firmware
5 1 (2.17%) Terminal Server
5 1 (2.17%) VMware ESXi
5 1 (2.17%) vSphere
Systems Management
1 5 (10.87%) SCOM
2 2 (4.35%) WSUS
3 1 (2.17%) Amdocs OSS
3 1 (2.17%) Ansible
3 1 (2.17%) Opscode Chef
3 1 (2.17%) Puppet
3 1 (2.17%) SCCM
Vendors
1 11 (23.91%) Microsoft
2 6 (13.04%) Remedy
3 5 (10.87%) Oracle
4 4 (8.70%) CyberArk
4 4 (8.70%) PeopleSoft
4 4 (8.70%) SAP
4 4 (8.70%) ServiceNow
5 3 (6.52%) BMC
5 3 (6.52%) VMware
6 2 (4.35%) Veeam
7 1 (2.17%) Amdocs
7 1 (2.17%) Citrix
7 1 (2.17%) Cramer
7 1 (2.17%) Forcepoint
7 1 (2.17%) HP
7 1 (2.17%) Nokia
7 1 (2.17%) Symantec