Period
to 18 December 2018

The following table provides summary statistics for contract job vacancies advertised in Reading with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 18 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
Berkshire > Reading
6 months to
18 Dec 2018
Same period 2017 Same period 2016
Rank 43 49 53
Rank change year-on-year +6 +4 -18
Contract jobs citing Service Management 59 45 49
As % of all contract IT jobs advertised in Reading 3.74% 3.51% 3.33%
As % of the Processes & Methodologies category 4.34% 4.19% 4.11%
Number of daily rates quoted 19 32 16
Reading median daily rate £250 £413 £400
Median daily rate % change year-on-year -39.39% +3.13% -5.88%
10th Percentile £137 £301 £318
90th Percentile £425 £550 £525
Berkshire median daily rate £350 £428 £450
% change year-on-year -18.13% -5.00% +7.14%
Number of hourly rates quoted 0 1 0
Reading median hourly rate - £17.48 -
Berkshire median hourly rate £17.50 £32.74 £14.25
% change year-on-year -46.55% +129.75% -61.58%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Reading with a requirement for process or methodology skills.

All Process and Methodology Skills
Reading
Contract vacancies with a requirement for process or methodology skills 1,360 1,073 1,193
As % of all contract IT jobs advertised in Reading 86.29% 83.63% 81.05%
Number of daily rates quoted 722 651 607
Reading median daily rate £438 £403 £400
Median daily rate % change year-on-year +8.70% +0.63% -
10th Percentile £218 £270 £234
90th Percentile £588 £575 £575
Berkshire median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 26 39 42
Reading median hourly rate £40.00 £14.00 £23.00
Median hourly rate % change year-on-year +185.71% -39.13% -25.57%
10th Percentile £20.00 £10.75 £14.25
90th Percentile £61.25 £39.75 £55.00
Berkshire median hourly rate £21.95 £14.50 £18.50
% change year-on-year +51.38% -21.62% -27.55%

Service Management
Job Vacancy Trend in Reading

Job postings citing Service Management as a percentage of all IT jobs advertised in Reading.

Job vacancy trend for Service Management in Reading

Service Management
Contractor Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Reading.

Contractor daily rate trend for Service Management in Reading

Service Management
Contractor Daily Rate Histogram in Reading

The daily rate distribution of IT jobs citing Service Management in Reading over the 6 months to 18 December 2018.

Contractor daily rate histogram for Service Management in Reading

Service Management
Contractor Hourly Rate Trend in Reading

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Reading.

Contractor hourly rate trend for Service Management in Reading

For the 6 months to 18 December 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Reading region with a requirement for Service Management.

1 34 (57.63%) ITIL
2 20 (33.90%) Microsoft
2 20 (33.90%) Telecoms
3 19 (32.20%) Degree
3 19 (32.20%) Remedy ITSM
3 19 (32.20%) BMC
3 19 (32.20%) Remedy
4 18 (30.51%) SLA
4 18 (30.51%) Agile Software Development
5 15 (25.42%) Computer Science
6 13 (22.03%) Windows
7 12 (20.34%) Workflow
7 12 (20.34%) Process Improvement
8 11 (18.64%) Continuous Improvement
8 11 (18.64%) Microsoft Azure
9 10 (16.95%) Test Automation
9 10 (16.95%) ComArch
9 10 (16.95%) Robotics
9 10 (16.95%) User Acceptance Testing
9 10 (16.95%) Microsoft Certification
9 10 (16.95%) ITIL Certification
9 10 (16.95%) Service Delivery
10 9 (15.25%) SQL
11 8 (13.56%) Front Office
11 8 (13.56%) Finance
11 8 (13.56%) Radio Access Network
12 7 (11.86%) Change Control
12 7 (11.86%) Task Automation
12 7 (11.86%) UiPath
12 7 (11.86%) Release Management

Service Management
Co-occurring IT Skills in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.39%) OpenStack
Applications
1 5 (8.47%) Microsoft Office
1 5 (8.47%) Microsoft Project
2 1 (1.69%) Microsoft Excel
2 1 (1.69%) Microsoft PowerPoint
2 1 (1.69%) MS Visio
Business Applications
1 19 (32.20%) Remedy ITSM
Cloud Services
1 11 (18.64%) Microsoft Azure
2 5 (8.47%) Azure Active Directory
2 5 (8.47%) Office 365
3 4 (6.78%) Cloud Computing
4 3 (5.08%) IaaS
5 2 (3.39%) PaaS
6 1 (1.69%) Amazon AWS
6 1 (1.69%) SaaS
Communications & Networking
1 8 (13.56%) Radio Access Network
2 7 (11.86%) DHCP
2 7 (11.86%) DNS
3 4 (6.78%) LAN
3 4 (6.78%) WAN
4 2 (3.39%) 3G
4 2 (3.39%) LTE
4 2 (3.39%) VoLTE
4 2 (3.39%) Wireless
5 1 (1.69%) Firewall
5 1 (1.69%) Internet
Database & Business Intelligence
1 1 (1.69%) SQL Server
Development Applications
1 3 (5.08%) Visual Studio Team System
2 2 (3.39%) Visual Studio
3 1 (1.69%) MSI
General
1 20 (33.90%) Telecoms
2 8 (13.56%) Finance
2 8 (13.56%) Front Office
3 7 (11.86%) Back Office
4 6 (10.17%) Electronics
5 5 (8.47%) Manufacturing
5 5 (8.47%) Marketing
6 1 (1.69%) Billing
Job Titles
1 10 (16.95%) Automation Engineer
2 7 (11.86%) Architect
3 6 (10.17%) Service Manager
3 6 (10.17%) Solutions Architect
4 5 (8.47%) OSS Engineer
4 5 (8.47%) Support Engineer
5 4 (6.78%) Consultant
5 4 (6.78%) Desktop Engineer
5 4 (6.78%) Desktop Support
5 4 (6.78%) Desktop Support Engineer
5 4 (6.78%) Programme Manager
6 3 (5.08%) ITIL Manager
6 3 (5.08%) ITIL Release Manager
6 3 (5.08%) OSS Programme Manager
6 3 (5.08%) Quality Manager
6 3 (5.08%) Release Manager
6 3 (5.08%) Test Manager
7 2 (3.39%) Active Directory Support
7 2 (3.39%) OSS Architect
7 2 (3.39%) OSS Solutions Architect
Libraries, Frameworks & Software Standards
1 1 (1.69%) SailPoint
Miscellaneous
1 10 (16.95%) Robotics
2 6 (10.17%) Data Centre
3 5 (8.47%) NHS
4 3 (5.08%) Analytical Skills
4 3 (5.08%) RIA
5 2 (3.39%) CMDB
5 2 (3.39%) Replication
Operating Systems
1 13 (22.03%) Windows
2 5 (8.47%) Windows 7
3 4 (6.78%) Windows XP
4 1 (1.69%) Windows 10
4 1 (1.69%) Windows Server 2008
4 1 (1.69%) Windows Vista
Processes & Methodologies
1 34 (57.63%) ITIL
2 18 (30.51%) Agile Software Development
3 15 (25.42%) Computer Science
4 12 (20.34%) Process Improvement
4 12 (20.34%) Workflow
5 11 (18.64%) Continuous Improvement
6 10 (16.95%) Service Delivery
6 10 (16.95%) Test Automation
6 10 (16.95%) User Acceptance Testing
7 7 (11.86%) Change Control
7 7 (11.86%) ITSM
7 7 (11.86%) Release Management
7 7 (11.86%) Task Automation
8 6 (10.17%) Asset Management
8 6 (10.17%) Disaster Recovery
8 6 (10.17%) eTOM
8 6 (10.17%) Line Management
8 6 (10.17%) Project Management
8 6 (10.17%) Software Asset Management
9 5 (8.47%) Business Intelligence
Programming Languages
1 9 (15.25%) SQL
2 4 (6.78%) PowerShell
Qualifications
1 19 (32.20%) Degree
2 10 (16.95%) ITIL Certification
2 10 (16.95%) Microsoft Certification
3 5 (8.47%) MCDST
3 5 (8.47%) MCITP
3 5 (8.47%) MCTS
4 2 (3.39%) PhD
4 2 (3.39%) Security Cleared
5 1 (1.69%) DV Cleared
5 1 (1.69%) ISEB
5 1 (1.69%) ISTQB Foundation Certification
5 1 (1.69%) ITIL Foundation Certificate
5 1 (1.69%) PRINCE2 Certification
Quality Assurance & Compliance
1 18 (30.51%) SLA
2 4 (6.78%) COBIT
3 3 (5.08%) Data Quality
3 3 (5.08%) ISO/IEC 20000
4 1 (1.69%) PMO
4 1 (1.69%) QA
4 1 (1.69%) Sarbanes-Oxley
System Software
1 7 (11.86%) Active Directory
2 6 (10.17%) VMware Infrastructure
3 1 (1.69%) Firmware
Systems Management
1 6 (10.17%) Forefront Identity Manager
2 2 (3.39%) Netcool
2 2 (3.39%) NSN NetAct
2 2 (3.39%) OpenView
2 2 (3.39%) TeMIP
3 1 (1.69%) OpenView Configuration Management
Vendors
1 20 (33.90%) Microsoft
2 19 (32.20%) BMC
2 19 (32.20%) Remedy
3 10 (16.95%) ComArch
4 7 (11.86%) TIBCO
4 7 (11.86%) UiPath
5 6 (10.17%) Huawei
5 6 (10.17%) VMware
6 5 (8.47%) SAP
7 2 (3.39%) Oracle
8 1 (1.69%) HP
8 1 (1.69%) Lumension
8 1 (1.69%) McAfee
8 1 (1.69%) Micro Focus
8 1 (1.69%) Nokia