Customer Service
Berkshire > Reading
The table below provides summary statistics for contract job vacancies advertised in Reading requiring Customer Service skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Service over the 6 months leading up to 3 August 2025, comparing them to the same period in the previous two years.
| 6 months to 3 Aug 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 38 | 55 | 65 |
| Rank change year-on-year | +17 | +10 | -27 |
| Contract jobs citing Customer Service | 26 | 33 | 23 |
| As % of all contract jobs advertised in Reading | 4.33% | 2.94% | 2.10% |
| As % of the Processes & Methodologies category | 4.68% | 3.42% | 2.39% |
| Number of daily rates quoted | 15 | 28 | 20 |
| 10th Percentile | £110 | £205 | £150 |
| 25th Percentile | £130 | £213 | £179 |
| Median daily rate (50th Percentile) | £300 | £540 | £210 |
| Median % change year-on-year | -44.44% | +157.14% | -44.92% |
| 75th Percentile | £444 | £576 | £445 |
| 90th Percentile | £545 | £701 | £580 |
| Berkshire median daily rate | £350 | £493 | £210 |
| % change year-on-year | -28.93% | +134.52% | -45.81% |
| Number of hourly rates quoted | 9 | 0 | 1 |
| 10th Percentile | - | - | - |
| 25th Percentile | £14.75 | - | £18.50 |
| Median hourly rate | £15.50 | - | £19.00 |
| 75th Percentile | £16.25 | - | £19.50 |
| 90th Percentile | £19.89 | - | - |
| Berkshire median hourly rate | £15.50 | - | £19.00 |
| % change year-on-year | - | - | +58.33% |
All Process and Methodology Skills
Reading
Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Reading.
| Contract vacancies with a requirement for process or methodology skills | 556 | 966 | 964 |
| As % of all contract IT jobs advertised in Reading | 92.51% | 86.17% | 88.12% |
| Number of daily rates quoted | 353 | 523 | 635 |
| 10th Percentile | £350 | £350 | £350 |
| 25th Percentile | £450 | £463 | £438 |
| Median daily rate (50th Percentile) | £538 | £583 | £550 |
| Median % change year-on-year | -7.80% | +6.00% | +10.00% |
| 75th Percentile | £625 | £650 | £638 |
| 90th Percentile | £700 | £715 | £713 |
| Berkshire median daily rate | £501 | £550 | £525 |
| % change year-on-year | -9.00% | +4.76% | +5.00% |
| Number of hourly rates quoted | 17 | 33 | 23 |
| 10th Percentile | - | £14.50 | £23.80 |
| 25th Percentile | £14.75 | £52.90 | £50.95 |
| Median hourly rate | £20.75 | £61.60 | £66.00 |
| Median % change year-on-year | -66.31% | -6.67% | +120.00% |
| 75th Percentile | £38.42 | £76.99 | £74.40 |
| 90th Percentile | £60.50 | £87.46 | £76.64 |
| Berkshire median hourly rate | £37.28 | £61.60 | £56.89 |
| % change year-on-year | -39.48% | +8.29% | +89.62% |
Customer Service
Job Vacancy Trend in Reading
Job postings citing Customer Service as a proportion of all IT jobs advertised in Reading.
Customer Service
Contractor Daily Rate Trend in Reading
3-month moving average daily rate quoted in jobs citing Customer Service in Reading.
Customer Service
Daily Rate Histogram in Reading
Daily rate distribution for jobs citing Customer Service in Reading over the 6 months to 3 August 2025.
Customer Service
Contractor Hourly Rate Trend in Reading
3-month moving average hourly rates quoted in jobs citing Customer Service in Reading.
Customer Service
Co-occurring Skills and Capabilities in Reading by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: