Period
to 14 August 2018

The median contractor rate for a 1st Line Service Desk Analyst was £115 per day in advertised job vacancies in the South East during the 6 months to 14 August 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Service Desk Analyst
England > South East
6 months to
14 Aug 2018
Same period 2017 Same period 2016
Rank 357 318 359
Rank change year-on-year -39 +41 +1
Contract jobs requiring a 1st Line Service Desk Analyst 34 49 39
As % of all contract IT jobs advertised in the South East 0.20% 0.31% 0.21%
As % of the Job Titles category 0.21% 0.32% 0.22%
Number of daily rates quoted 15 19 6
South East median daily rate £115 £130 £130
Median daily rate % change year-on-year -11.54% - -8.45%
10th Percentile £101 £105 £120
90th Percentile £135 £155 £154
England median daily rate £115 £115 £113
% change year-on-year -0.23% +2.22% -13.46%
Number of hourly rates quoted 7 23 21
South East median hourly rate £12.00 £18.00 £15.00
Median hourly rate % change year-on-year -33.33% +20.00% +12.36%
10th Percentile £10.51 £14.00 £12.50
90th Percentile £60.35 £18.00 £25.00
England median hourly rate £13.00 £16.00 £14.00
% change year-on-year -18.75% +14.29% +4.87%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15,827 15,130 17,412
% of contract IT jobs with a recognized job title 94.76% 94.78% 94.81%
Number of daily rates quoted 9,361 8,705 10,545
South East median daily rate £425 £408 £400
Median daily rate % change year-on-year +4.29% +1.88% +6.67%
10th Percentile £256 £248 £238
90th Percentile £580 £556 £550
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 676 673 750
South East median hourly rate £19.00 £18.00 £19.81
Median hourly rate % change year-on-year +5.56% -9.15% +13.21%
10th Percentile £10.90 £10.50 £10.36
90th Percentile £50.75 £47.50 £48.05
England median hourly rate £18.51 £18.50 £19.00
% change year-on-year +0.07% -2.63% +6.35%

1st Line Service Desk Analyst
Job Vacancy Trend in the South East

Job postings that featured 1st Line Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 1st Line Service Desk Analyst in the South East

1st Line Service Desk Analyst
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Service Desk Analyst in the South East.

Contractor daily rate trend for 1st Line Service Desk Analyst in the South East

1st Line Service Desk Analyst
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Service Desk Analyst in the South East.

Contractor hourly rate trend for 1st Line Service Desk Analyst in the South East

1st Line Service Desk Analyst
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing 1st Line Service Desk Analyst in the South East over the 6 months to 14 August 2018.

Contractor hourly rate histogram for 1st Line Service Desk Analyst in the South East

1st Line Service Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Service Desk Analyst within the South East region over the 6 months to 14 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire -6 12 £110 -31.25% 1
Surrey -25 12 £113 - 1
Thames Valley -38 7 £130 -
Buckinghamshire +4 3 £131 +19.32%
Oxfordshire -9 2 - -
Berkshire -24 2 £130 -
Kent - 2 £100 -
East Sussex - 1 £57 -
1st Line Service Desk Analyst
England

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 14 August 2018, 1st Line Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring 1st Line Service Desk Analyst in the job title.

1 18 (52.94%) Active Directory
2 15 (44.12%) Microsoft
2 15 (44.12%) Windows
3 14 (41.18%) Microsoft Office
4 11 (32.35%) SLA
5 9 (26.47%) Continuous Improvement
6 8 (23.53%) ServiceNow
6 8 (23.53%) Telecoms
7 7 (20.59%) Citrix
8 6 (17.65%) Windows 10
8 6 (17.65%) assyst
9 5 (14.71%) Office 365
9 5 (14.71%) HP
10 4 (11.76%) Service Management
10 4 (11.76%) Skype
11 3 (8.82%) ITSM
11 3 (8.82%) ITIL
12 2 (5.88%) SQL
12 2 (5.88%) Microsoft Excel
12 2 (5.88%) MS Exchange
12 2 (5.88%) Management Information System
12 2 (5.88%) Finance
12 2 (5.88%) Remedy
12 2 (5.88%) Ticket Management
12 2 (5.88%) Windows Server
12 2 (5.88%) Root Cause Analysis
12 2 (5.88%) OVSD
12 2 (5.88%) Self-Motivation
12 2 (5.88%) Problem-Solving
13 1 (2.94%) Break/Fix

1st Line Service Desk Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.88%) MS Exchange
2 1 (2.94%) SharePoint
Applications
1 14 (41.18%) Microsoft Office
2 2 (5.88%) Microsoft Excel
Business Applications
1 6 (17.65%) assyst
Cloud Services
1 5 (14.71%) Office 365
Communications & Networking
1 4 (11.76%) Skype
2 1 (2.94%) Broadband
2 1 (2.94%) DHCP
2 1 (2.94%) DNS
2 1 (2.94%) Extranet
2 1 (2.94%) Intranet
2 1 (2.94%) LAN
2 1 (2.94%) TCP/IP
2 1 (2.94%) WAN
2 1 (2.94%) Wi-Fi
General
1 8 (23.53%) Telecoms
2 2 (5.88%) Finance
3 1 (2.94%) Automotive
3 1 (2.94%) Publishing
Libraries, Frameworks & Software Standards
1 1 (2.94%) COM
Miscellaneous
1 2 (5.88%) Management Information System
1 2 (5.88%) Self-Motivation
2 1 (2.94%) Analytical Skills
Operating Systems
1 15 (44.12%) Windows
2 6 (17.65%) Windows 10
3 2 (5.88%) Windows Server
4 1 (2.94%) Windows 7
4 1 (2.94%) Windows Server 2008
4 1 (2.94%) Windows Server 2012
Processes & Methodologies
1 9 (26.47%) Continuous Improvement
2 4 (11.76%) Service Management
3 3 (8.82%) ITIL
3 3 (8.82%) ITSM
4 2 (5.88%) Problem-Solving
4 2 (5.88%) Root Cause Analysis
4 2 (5.88%) Ticket Management
5 1 (2.94%) Break/Fix
5 1 (2.94%) Collaborative Working
5 1 (2.94%) ERP
5 1 (2.94%) Incident Management
5 1 (2.94%) ITIL V3
5 1 (2.94%) Problem Management
Programming Languages
1 2 (5.88%) SQL
Qualifications
1 1 (2.94%) DV Cleared
1 1 (2.94%) ITIL Certification
1 1 (2.94%) ITIL Foundation Certificate
1 1 (2.94%) Microsoft Certification
1 1 (2.94%) Security Cleared
Quality Assurance & Compliance
1 11 (32.35%) SLA
System Software
1 18 (52.94%) Active Directory
2 1 (2.94%) Terminal Services
2 1 (2.94%) VMware Infrastructure
Systems Management
1 2 (5.88%) OVSD
2 1 (2.94%) SCCM
2 1 (2.94%) WSUS
Vendors
1 15 (44.12%) Microsoft
2 8 (23.53%) ServiceNow
3 7 (20.59%) Citrix
4 5 (14.71%) HP
5 2 (5.88%) Remedy
6 1 (2.94%) SAP
6 1 (2.94%) VMware