Period
to 18 August 2019

The table below provides summary statistics for contract job vacancies advertised in the South East with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 18 August 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
England > South East
6 months to
18 Aug 2019
Same period 2018 Same period 2017
Rank 229 187 256
Rank change year-on-year -42 +69 -5
Contract jobs citing ServiceNow 136 215 118
As % of all contract IT jobs advertised in the South East 0.93% 1.28% 0.73%
As % of the Vendors category 1.93% 2.73% 1.51%
Number of daily rates quoted 94 140 57
South East median daily rate £450 £450 £450
10th Percentile £133 £162 £143
90th Percentile £588 £575 £630
England median daily rate £475 £475 £475
Number of hourly rates quoted 4 15 5
South East median hourly rate £13.25 £14.00 £14.00
Median hourly rate % change year-on-year -5.36% - -76.40%
10th Percentile £12.65 £10.50 £13.00
90th Percentile £18.13 £118.20 £29.65
England median hourly rate £17.50 £17.50 £15.00
% change year-on-year - +16.67% -71.15%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in the South East.

All Vendors
South East
Contract vacancies with a requirement for knowledge or experience of vendor products and services 7,052 7,863 7,836
As % of all contract IT jobs advertised in the South East 48.19% 46.79% 48.70%
Number of daily rates quoted 4,185 4,518 4,325
South East median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £250 £250 £250
90th Percentile £606 £575 £563
England median daily rate £460 £450 £439
% change year-on-year +2.22% +2.51% +4.52%
Number of hourly rates quoted 317 341 361
South East median hourly rate £19.73 £17.00 £16.50
Median hourly rate % change year-on-year +16.06% +3.03% -5.44%
10th Percentile £11.09 £10.50 £10.00
90th Percentile £60.60 £47.50 £45.00
England median hourly rate £19.46 £17.50 £17.00
% change year-on-year +11.20% +2.94% -2.58%

ServiceNow
Job Vacancy Trend in the South East

Job postings citing ServiceNow as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for ServiceNow in the South East

ServiceNow
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceNow in the South East.

Contractor daily rate trend for ServiceNow in the South East

ServiceNow
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing ServiceNow in the South East over the 6 months to 18 August 2019.

Contractor daily rate histogram for ServiceNow in the South East

ServiceNow
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceNow in the South East.

Contractor hourly rate trend for ServiceNow in the South East

ServiceNow
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the South East region over the 6 months to 18 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -2 58 £450 - 5
Hampshire -26 39 £500 - 4
Berkshire -18 30 £450 - 4
Buckinghamshire +19 25 £481 +6.94% 1
Surrey +18 24 £425 -1.16% 6
East Sussex -10 4 £388 -13.89%
Oxfordshire +25 3 £115 -67.14%
Kent -4 3 £400 +119.18% 6
West Sussex +17 2 £563 +87.50% 11
Middlesex +11 1 £515 -
Sussex - 1 - -
Home Counties - 1 - -
ServiceNow
England

For the 6 months to 18 August 2019, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for ServiceNow.

1 52 (38.24%) ITIL
2 39 (28.68%) Service Management
3 38 (27.94%) ITSM
4 25 (18.38%) Microsoft
5 24 (17.65%) Windows
6 23 (16.91%) Agile Software Development
7 21 (15.44%) Security Cleared
7 21 (15.44%) Microsoft Office
8 18 (13.24%) Active Directory
8 18 (13.24%) REST
9 17 (12.50%) Finance
9 17 (12.50%) SC Cleared
9 17 (12.50%) CMDB
10 16 (11.76%) JavaScript
11 15 (11.03%) SOAP
11 15 (11.03%) Stakeholder Management
12 14 (10.29%) Remedy
12 14 (10.29%) Microsoft Azure
12 14 (10.29%) Problem-Solving
13 13 (9.56%) SLA
13 13 (9.56%) BMC
14 12 (8.82%) Change Management
14 12 (8.82%) Analytical Skills
15 11 (8.09%) Office 365
15 11 (8.09%) Remedy ITSM
16 10 (7.35%) ITIL Certification
16 10 (7.35%) Web Services
16 10 (7.35%) Collaborative Working
17 9 (6.62%) PRINCE2
17 9 (6.62%) Problem Management

ServiceNow
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (5.15%) Confluence
1 7 (5.15%) Skype for Business
2 5 (3.68%) Exchange Server 2013
3 2 (1.47%) CMS
4 1 (0.74%) Exchange Server 2010
4 1 (0.74%) MS Exchange
4 1 (0.74%) SharePoint
4 1 (0.74%) SharePoint 2010
Applications
1 21 (15.44%) Microsoft Office
2 4 (2.94%) Camtasia
2 4 (2.94%) Microsoft Excel
3 3 (2.21%) MS Visio
4 2 (1.47%) Microsoft Project
5 1 (0.74%) AutoCAD
Business Applications
1 11 (8.09%) Remedy ITSM
2 3 (2.21%) assyst
3 1 (0.74%) Primavera
3 1 (0.74%) SAP HCM
Cloud Services
1 14 (10.29%) Microsoft Azure
2 11 (8.09%) Office 365
3 5 (3.68%) IaaS
4 3 (2.21%) SaaS
5 2 (1.47%) Azure Active Directory
6 1 (0.74%) Amazon AWS
6 1 (0.74%) Cloud Computing
6 1 (0.74%) GitHub
Communications & Networking
1 7 (5.15%) Skype
2 6 (4.41%) SNMP
3 2 (1.47%) Firewall
3 2 (1.47%) Internet
3 2 (1.47%) Network Security
3 2 (1.47%) VLAN
3 2 (1.47%) VPN
4 1 (0.74%) Cisco IOS
4 1 (0.74%) Cisco IPT
4 1 (0.74%) DHCP
4 1 (0.74%) DNS
4 1 (0.74%) Ethernet
4 1 (0.74%) IP Telephony
4 1 (0.74%) LAN
4 1 (0.74%) TCP/IP
4 1 (0.74%) VoIP
4 1 (0.74%) WAN
4 1 (0.74%) WebEx
4 1 (0.74%) Wi-Fi
4 1 (0.74%) Wireless
Database & Business Intelligence
1 4 (2.94%) SQL Server
2 3 (2.21%) SQL Server 2008
3 1 (0.74%) Amazon RDS
3 1 (0.74%) MariaDB
3 1 (0.74%) PostgreSQL
Development Applications
1 5 (3.68%) JIRA
2 2 (1.47%) Rational DOORS
2 2 (1.47%) Team Foundation Server
3 1 (0.74%) GitLab
3 1 (0.74%) Jenkins
3 1 (0.74%) Selenium
General
1 17 (12.50%) Finance
2 8 (5.88%) Public Sector
3 4 (2.94%) Legal
3 4 (2.94%) Retail
4 2 (1.47%) Local Government
4 2 (1.47%) Telecoms
5 1 (0.74%) Back Office
5 1 (0.74%) Marketing
Job Titles
1 29 (21.32%) Analyst
2 17 (12.50%) Architect
3 15 (11.03%) Developer
3 15 (11.03%) Service Analyst
4 14 (10.29%) ServiceNow Developer
5 12 (8.82%) Service Desk Analyst
6 10 (7.35%) Consultant
7 8 (5.88%) 1st Line Support
8 7 (5.15%) 1st Line Service Desk Analyst
9 6 (4.41%) Project Manager
9 6 (4.41%) Service Desk Support
9 6 (4.41%) Support Engineer
10 5 (3.68%) 2nd Line Support
10 5 (3.68%) Designer
10 5 (3.68%) IT Analyst
10 5 (3.68%) IT Support
10 5 (3.68%) Problem Manager
10 5 (3.68%) Service Manager
10 5 (3.68%) Solutions Architect
11 4 (2.94%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 18 (13.24%) REST
2 15 (11.03%) SOAP
3 10 (7.35%) Web Services
4 8 (5.88%) HTML
5 5 (3.68%) CSS
5 5 (3.68%) XML
6 4 (2.94%) Ajax
7 3 (2.21%) Twitter Bootstrap
8 1 (0.74%) AngularJS
8 1 (0.74%) jQuery
8 1 (0.74%) LDAP
8 1 (0.74%) Velocity
8 1 (0.74%) XMPP
Miscellaneous
1 17 (12.50%) CMDB
2 12 (8.82%) Analytical Skills
3 7 (5.15%) Self-Motivation
4 2 (1.47%) Management Information System
4 2 (1.47%) NHS
4 2 (1.47%) Security Operations Centre
4 2 (1.47%) User Experience
5 1 (0.74%) Data Structures
5 1 (0.74%) Driving Licence
5 1 (0.74%) Handset
5 1 (0.74%) Hybrid Cloud
5 1 (0.74%) Reference Data
5 1 (0.74%) Smartphone
5 1 (0.74%) Taxonomies
5 1 (0.74%) Video Conferencing
Operating Systems
1 24 (17.65%) Windows
2 9 (6.62%) Windows 7
3 8 (5.88%) Windows 10
4 6 (4.41%) Linux
5 4 (2.94%) Mac OS
5 4 (2.94%) Windows Server 2012
6 3 (2.21%) Apple iOS
6 3 (2.21%) Windows Server
7 2 (1.47%) Unix
7 2 (1.47%) Windows XP
8 1 (0.74%) Android
8 1 (0.74%) Windows 8
8 1 (0.74%) Windows NT
8 1 (0.74%) Windows Server 2008
Processes & Methodologies
1 52 (38.24%) ITIL
2 39 (28.68%) Service Management
3 38 (27.94%) ITSM
4 23 (16.91%) Agile Software Development
5 15 (11.03%) Stakeholder Management
6 14 (10.29%) Problem-Solving
7 12 (8.82%) Change Management
8 10 (7.35%) Collaborative Working
9 9 (6.62%) PRINCE2
9 9 (6.62%) Problem Management
10 8 (5.88%) Configuration Management
10 8 (5.88%) Scrum
11 7 (5.15%) DevOps
11 7 (5.15%) Incident Management
11 7 (5.15%) Migration
12 6 (4.41%) ITIL V3
12 6 (4.41%) Project Management
12 6 (4.41%) Security Operations
12 6 (4.41%) Test Automation
12 6 (4.41%) User Acceptance Testing
Programming Languages
1 16 (11.76%) JavaScript
2 7 (5.15%) SQL
3 6 (4.41%) PowerShell
4 4 (2.94%) Perl
4 4 (2.94%) Shell Script
4 4 (2.94%) VBScript
5 2 (1.47%) Java
5 2 (1.47%) PHP
5 2 (1.47%) Python
6 1 (0.74%) C
Qualifications
1 21 (15.44%) Security Cleared
2 17 (12.50%) SC Cleared
3 10 (7.35%) ITIL Certification
4 4 (2.94%) Degree
4 4 (2.94%) PRINCE2 Certification
5 3 (2.21%) DV Cleared
6 2 (1.47%) ITIL Foundation Certificate
6 2 (1.47%) MCP
6 2 (1.47%) Microsoft Certification
7 1 (0.74%) A+ Certification
7 1 (0.74%) CISSP
7 1 (0.74%) MCSE
7 1 (0.74%) PMI Certification
7 1 (0.74%) PMP
7 1 (0.74%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 13 (9.56%) SLA
2 3 (2.21%) GDPR
3 2 (1.47%) COBIT
3 2 (1.47%) ISO/IEC 20000
4 1 (0.74%) ISO/IEC 27001
4 1 (0.74%) PMO
4 1 (0.74%) QA
4 1 (0.74%) Sarbanes-Oxley
System Software
1 18 (13.24%) Active Directory
2 1 (0.74%) Docker
2 1 (0.74%) Hyper-V
2 1 (0.74%) VMware Infrastructure
Systems Management
1 5 (3.68%) SCCM
2 4 (2.94%) Amdocs OSS
2 4 (2.94%) Netcool
2 4 (2.94%) Netcool/OMNIbus
2 4 (2.94%) Trend Micro Deep Security
3 2 (1.47%) HP Quality Center
4 1 (0.74%) AirWatch
4 1 (0.74%) Ansible
4 1 (0.74%) Kubernetes
4 1 (0.74%) Puppet
4 1 (0.74%) Single Sign-On
4 1 (0.74%) Symantec Enterprise Vault
Vendors
1 25 (18.38%) Microsoft
2 14 (10.29%) Remedy
3 13 (9.56%) BMC
4 7 (5.15%) CA
5 6 (4.41%) IBM
6 5 (3.68%) Citrix
7 4 (2.94%) Cramer
7 4 (2.94%) Siebel
7 4 (2.94%) Snow
7 4 (2.94%) Splunk
7 4 (2.94%) Trend Micro
7 4 (2.94%) xMatters
8 3 (2.21%) AppDynamics
8 3 (2.21%) Cisco
8 3 (2.21%) SolarWinds
8 3 (2.21%) VMware
9 2 (1.47%) Atlassian
9 2 (1.47%) HP
9 2 (1.47%) Nokia
9 2 (1.47%) SAP