Period
to 19 February 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 19 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > South East
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 121 92 79
Rank change year-on-year -29 -13 +1
Contract jobs citing SLA 324 362 489
As % of all contract IT jobs advertised in the South East 1.95% 2.38% 2.66%
As % of the Quality Assurance & Compliance category 14.60% 20.46% 21.17%
Number of daily rates quoted 187 158 212
South East median daily rate £320 £375 £308
Median daily rate % change year-on-year -14.67% +21.75% +4.41%
10th Percentile £115 £153 £143
90th Percentile £500 £506 £494
England median daily rate £300 £345 £338
% change year-on-year -13.04% +2.22% +12.50%
Number of hourly rates quoted 26 51 45
South East median hourly rate £17.50 £14.00 £20.00
Median hourly rate % change year-on-year +25.00% -30.00% +29.03%
10th Percentile £12.34 £9.61 £12.90
90th Percentile £21.13 £25.00 £48.75
England median hourly rate £15.00 £15.24 £17.33
% change year-on-year -1.56% -12.07% +15.53%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Contract vacancies with a requirement for quality assurance or compliance skills 2,219 1,769 2,310
As % of all contract IT jobs advertised in the South East 13.33% 11.61% 12.56%
Number of daily rates quoted 1,334 1,025 1,274
South East median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +4.17%
10th Percentile £230 £219 £213
90th Percentile £575 £575 £538
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 72 96 112
South East median hourly rate £28.37 £17.43 £31.38
Median hourly rate % change year-on-year +62.74% -44.45% +53.05%
10th Percentile £13.00 £10.73 £15.00
90th Percentile £50.00 £51.25 £58.72
England median hourly rate £21.01 £21.50 £25.00
% change year-on-year -2.30% -14.00% +19.05%

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the South East.

Contractor daily rate trend for SLA in the South East

SLA
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing SLA in the South East over the 6 months to 19 February 2018.

Contractor daily rate histogram for SLA in the South East

SLA
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the South East.

Contractor hourly rate trend for SLA in the South East

SLA
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing SLA in the South East over the 6 months to 19 February 2018.

Contractor hourly rate histogram for SLA in the South East

SLA
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the South East region over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -54 152 £310 -14.48% 55
Berkshire -40 77 £413 +32.00% 23
Surrey +10 73 £354 +28.73% 17
Buckinghamshire -37 59 £142 -65.68% 16
Hampshire -24 52 £234 -43.74% 25
West Sussex +10 28 £263 -31.82% 6
Oxfordshire -10 16 £325 +116.67% 16
Middlesex +4 10 £328 -22.02%
East Sussex - 5 £573 - 3
Kent -20 4 £134 -40.44% 7
SLA
England

For the 6 months to 19 February 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for SLA.

1 131 (40.43%) ITIL
2 108 (33.33%) Windows
3 99 (30.56%) Microsoft
4 76 (23.46%) Active Directory
5 68 (20.99%) Microsoft Office
6 55 (16.98%) Analytical Skills
7 54 (16.67%) Windows 7
8 50 (15.43%) Service Management
9 48 (14.81%) Incident Management
10 46 (14.20%) Service Delivery
11 42 (12.96%) Change Management
12 40 (12.35%) VMware
12 40 (12.35%) SQL
12 40 (12.35%) Security Cleared
13 37 (11.42%) Cisco
14 36 (11.11%) LAN
14 36 (11.11%) Office 365
15 35 (10.80%) Telecoms
15 35 (10.80%) Finance
15 35 (10.80%) Problem Management
16 31 (9.57%) Firewall
16 31 (9.57%) WAN
16 31 (9.57%) Windows Server
17 30 (9.26%) Continuous Improvement
17 30 (9.26%) SCCM
18 29 (8.95%) Retail
18 29 (8.95%) Windows 10
19 28 (8.64%) ITIL V3
20 27 (8.33%) DNS
20 27 (8.33%) Microsoft Certification

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (4.63%) MS Exchange
2 11 (3.40%) IIS
3 8 (2.47%) Exchange Server 2010
4 7 (2.16%) Oracle Workflow
5 6 (1.85%) Documentum
6 5 (1.54%) CMS
6 5 (1.54%) SharePoint
7 4 (1.23%) Skype for Business
8 3 (0.93%) Apache
8 3 (0.93%) Exchange Server 2013
8 3 (0.93%) IBM Notes
9 2 (0.62%) BizTalk Server
9 2 (0.62%) Exchange Server 2007
9 2 (0.62%) SAS
9 2 (0.62%) Tomcat
10 1 (0.31%) Apache Solr
10 1 (0.31%) Kentico
10 1 (0.31%) Oracle Coherence
10 1 (0.31%) Umbraco
10 1 (0.31%) WebSphere
Applications
1 68 (20.99%) Microsoft Office
2 8 (2.47%) Microsoft Excel
3 3 (0.93%) AutoCAD
4 2 (0.62%) Microsoft PowerPoint
4 2 (0.62%) MS Visio
5 1 (0.31%) InfoPath
5 1 (0.31%) Maya
Business Applications
1 8 (2.47%) Oracle BPM
1 8 (2.47%) Sonata
2 6 (1.85%) PlanetPress Connect
3 2 (0.62%) Oracle EBS R12
3 2 (0.62%) Oracle Payables
3 2 (0.62%) Remedy ITSM
4 1 (0.31%) assyst
4 1 (0.31%) RMDS
Cloud Services
1 36 (11.11%) Office 365
2 12 (3.70%) Microsoft Azure
3 10 (3.09%) Amazon AWS
4 3 (0.93%) IaaS
4 3 (0.93%) PaaS
4 3 (0.93%) SaaS
5 1 (0.31%) Amazon CloudWatch
5 1 (0.31%) Amazon EC2
5 1 (0.31%) AWS CloudFormation
5 1 (0.31%) Azure Active Directory
5 1 (0.31%) IBM Blueworks
5 1 (0.31%) Mimecast
5 1 (0.31%) OneDrive
5 1 (0.31%) OpenShift
5 1 (0.31%) Veeva
5 1 (0.31%) Virtual Private Cloud
Communications & Networking
1 36 (11.11%) LAN
2 31 (9.57%) Firewall
2 31 (9.57%) WAN
3 27 (8.33%) DNS
4 26 (8.02%) DHCP
5 17 (5.25%) VPN
6 14 (4.32%) Wireless
7 13 (4.01%) TCP/IP
8 9 (2.78%) Remote Desktop
9 8 (2.47%) Radio Access Network
10 7 (2.16%) BGP
10 7 (2.16%) OSPF
10 7 (2.16%) SAN
10 7 (2.16%) VLAN
11 6 (1.85%) 3G
11 6 (1.85%) 4G
11 6 (1.85%) Cisco IOS
11 6 (1.85%) EIGRP
11 6 (1.85%) MPLS
12 5 (1.54%) Wi-Fi
Database & Business Intelligence
1 17 (5.25%) SQL Server
2 10 (3.09%) Power BI
3 9 (2.78%) Spotfire
4 5 (1.54%) Oracle Database
4 5 (1.54%) SQL Server 2008
4 5 (1.54%) SQL Server Integration Services
5 4 (1.23%) MySQL
5 4 (1.23%) SQL Server 2012
5 4 (1.23%) SQL Server 2014
5 4 (1.23%) SQL Server 2016
5 4 (1.23%) SQL Server Reporting Services
6 3 (0.93%) Amazon RDS
6 3 (0.93%) Apache Cassandra
6 3 (0.93%) DB2
6 3 (0.93%) EDMS
6 3 (0.93%) NoSQL
6 3 (0.93%) Oracle Database 12c
7 2 (0.62%) Big Data
7 2 (0.62%) Cloudera CDH
7 2 (0.62%) Data Lake
Development Applications
1 2 (0.62%) GCC
1 2 (0.62%) Git (software)
1 2 (0.62%) JIRA
2 1 (0.31%) Eclipse
2 1 (0.31%) Jenkins
2 1 (0.31%) Maven
2 1 (0.31%) NuGet
2 1 (0.31%) Octopus Deploy
2 1 (0.31%) Team Foundation Server
2 1 (0.31%) TeamCity
2 1 (0.31%) Visual Studio
General
1 35 (10.80%) Finance
1 35 (10.80%) Telecoms
2 29 (8.95%) Retail
3 16 (4.94%) Manufacturing
4 14 (4.32%) Billing
5 7 (2.16%) Banking
6 6 (1.85%) French Language
7 4 (1.23%) Back Office
7 4 (1.23%) Electronics
8 3 (0.93%) Automotive
9 2 (0.62%) Advertising
9 2 (0.62%) Aerospace
9 2 (0.62%) Digital Economy
9 2 (0.62%) German Language
9 2 (0.62%) Legal
9 2 (0.62%) Marketing
9 2 (0.62%) Military
9 2 (0.62%) Publishing
9 2 (0.62%) Swedish Language
10 1 (0.31%) Italian Language
Job Titles
1 111 (34.26%) Analyst
2 36 (11.11%) Support Analyst
3 34 (10.49%) Service Analyst
4 32 (9.88%) Support Engineer
5 31 (9.57%) Service Desk Analyst
6 21 (6.48%) 2nd Line Support
6 21 (6.48%) IT Analyst
7 20 (6.17%) 1st Line Support
8 18 (5.56%) Desktop Support
9 16 (4.94%) Service Manager
10 13 (4.01%) 3rd Line Support
10 13 (4.01%) IT Support
10 13 (4.01%) Windows Engineer
11 12 (3.70%) 1st Line Support Analyst
11 12 (3.70%) Security Analyst
12 11 (3.40%) 1st Line Service Desk Analyst
12 11 (3.40%) Delivery Manager
12 11 (3.40%) Senior Analyst
12 11 (3.40%) Service Desk Support
12 11 (3.40%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 7 (2.16%) REST
2 4 (1.23%) LDAP
3 3 (0.93%) Middleware
3 3 (0.93%) Web Services
3 3 (0.93%) WebCenter
4 2 (0.62%) Core Data
4 2 (0.62%) Oracle GoldenGate
4 2 (0.62%) Spring
4 2 (0.62%) XML
5 1 (0.31%) .NET
5 1 (0.31%) AngularJS
5 1 (0.31%) COM
5 1 (0.31%) Flash
5 1 (0.31%) Hibernate
5 1 (0.31%) JPA
5 1 (0.31%) Rendezvous
5 1 (0.31%) Spring Boot
Miscellaneous
1 55 (16.98%) Analytical Skills
2 21 (6.48%) Management Information System
3 19 (5.86%) Data Centre
4 13 (4.01%) Smartphone
5 12 (3.70%) Blackberry
6 11 (3.40%) Cyberthreat
7 8 (2.47%) CMDB
8 7 (2.16%) Clustering
9 6 (1.85%) iPhone
9 6 (1.85%) Video Conferencing
10 5 (1.54%) Computer Science
10 5 (1.54%) Replication
11 4 (1.23%) iPad
11 4 (1.23%) Virtual Team
12 3 (0.93%) Driving Licence
12 3 (0.93%) PKI
13 2 (0.62%) CCTV
13 2 (0.62%) Mainframe
13 2 (0.62%) User Experience
13 2 (0.62%) VxBlock/Vblock
Operating Systems
1 108 (33.33%) Windows
2 54 (16.67%) Windows 7
3 31 (9.57%) Windows Server
4 29 (8.95%) Windows 10
5 21 (6.48%) Unix
5 21 (6.48%) Windows Server 2012
6 20 (6.17%) Linux
7 14 (4.32%) Windows Server 2008
8 13 (4.01%) Windows Server 2003
9 8 (2.47%) Apple iOS
10 7 (2.16%) Red Hat Enterprise Linux
10 7 (2.16%) Windows XP
11 5 (1.54%) Android
12 4 (1.23%) Solaris
12 4 (1.23%) Windows 8
13 3 (0.93%) AIX
13 3 (0.93%) Mac OS X
13 3 (0.93%) MVS
14 2 (0.62%) Mac OS
14 2 (0.62%) zOS
Processes & Methodologies
1 131 (40.43%) ITIL
2 50 (15.43%) Service Management
3 48 (14.81%) Incident Management
4 46 (14.20%) Service Delivery
5 42 (12.96%) Change Management
6 35 (10.80%) Problem Management
7 30 (9.26%) Continuous Improvement
8 28 (8.64%) ITIL V3
9 24 (7.41%) Project Management
10 21 (6.48%) Disaster Recovery
11 20 (6.17%) ITSM
11 20 (6.17%) Risk Management
11 20 (6.17%) Stakeholder Management
12 16 (4.94%) Process Improvement
13 15 (4.63%) Analytics
13 15 (4.63%) IT Strategy
14 13 (4.01%) Performance Management
14 13 (4.01%) Root Cause Analysis
14 13 (4.01%) Systems Analysis
15 12 (3.70%) Data Analysis
Programming Languages
1 40 (12.35%) SQL
2 12 (3.70%) PowerShell
3 7 (2.16%) Java
4 5 (1.54%) Shell Script
5 3 (0.93%) C
6 2 (0.62%) Bash Shell
6 2 (0.62%) PHP
6 2 (0.62%) T-SQL
7 1 (0.31%) C#
7 1 (0.31%) C++
7 1 (0.31%) CQL
7 1 (0.31%) JCL
7 1 (0.31%) Korn
7 1 (0.31%) Python
7 1 (0.31%) VBA
Qualifications
1 40 (12.35%) Security Cleared
2 27 (8.33%) Microsoft Certification
3 26 (8.02%) SC Cleared
4 21 (6.48%) DV Cleared
5 20 (6.17%) ITIL Foundation Certificate
6 13 (4.01%) Degree
7 12 (3.70%) Cisco Certification
7 12 (3.70%) ITIL Certification
8 11 (3.40%) MCSA
9 9 (2.78%) MCSE
10 8 (2.47%) CCNA
10 8 (2.47%) CCNP
11 5 (1.54%) MCITP
11 5 (1.54%) MCP
11 5 (1.54%) VMware Certified Professional (VCP)
12 3 (0.93%) Computer Science Degree
12 3 (0.93%) HNC
12 3 (0.93%) HND
12 3 (0.93%) PMP
13 2 (0.62%) DBS Check
Quality Assurance & Compliance
1 7 (2.16%) ISO/IEC 27001
1 7 (2.16%) Sarbanes-Oxley
2 5 (1.54%) PCI DSS
3 4 (1.23%) QA
4 3 (0.93%) PMO
5 2 (0.62%) GDPR
5 2 (0.62%) ISO/IEC 20000
6 1 (0.31%) COBIT
6 1 (0.31%) Data Quality
6 1 (0.31%) Disclosure Scotland
6 1 (0.31%) ISO 9001
System Software
1 76 (23.46%) Active Directory
2 23 (7.10%) VMware Infrastructure
3 21 (6.48%) Hyper-V
4 9 (2.78%) VMware ESXi
5 4 (1.23%) XenApp
6 3 (0.93%) Forefront TMG
6 3 (0.93%) ISA Server
6 3 (0.93%) UAG
7 2 (0.62%) iptables
7 2 (0.62%) Microsoft App-V
7 2 (0.62%) ProxySG
7 2 (0.62%) Sendmail
7 2 (0.62%) Veritas Cluster Server
7 2 (0.62%) Virtual Desktop
7 2 (0.62%) Virtual Machines
7 2 (0.62%) VMware Workstation
7 2 (0.62%) XenDesktop
8 1 (0.31%) Docker
8 1 (0.31%) VMware NSX
8 1 (0.31%) VMware Server
Systems Management
1 30 (9.26%) SCCM
2 10 (3.09%) OVSD
3 7 (2.16%) McAfee ePO
4 6 (1.85%) AirWatch
5 5 (1.54%) SCOM
6 4 (1.23%) Control-M
7 3 (0.93%) Microsoft Intune
7 3 (0.93%) NetBackup
7 3 (0.93%) Symantec Endpoint Protection
8 2 (0.62%) Failover Clustering
8 2 (0.62%) Norton AntiVirus
8 2 (0.62%) ServiceCenter
8 2 (0.62%) Single Sign-On
8 2 (0.62%) Systems Management Server (SMS)
9 1 (0.31%) CA Endevor
9 1 (0.31%) EMC NetWorker
9 1 (0.31%) MAINVIEW
9 1 (0.31%) Tivoli
9 1 (0.31%) Veritas Storage Foundation
9 1 (0.31%) WSUS
Vendors
1 99 (30.56%) Microsoft
2 40 (12.35%) VMware
3 37 (11.42%) Cisco
4 25 (7.72%) Oracle
5 23 (7.10%) HP
6 20 (6.17%) Citrix
7 18 (5.56%) Remedy
8 14 (4.32%) Juniper
9 13 (4.01%) ServiceNow
10 10 (3.09%) Apple
10 10 (3.09%) McAfee
10 10 (3.09%) SolarWinds
10 10 (3.09%) Tableau
11 9 (2.78%) NetApp
11 9 (2.78%) Red Hat
12 8 (2.47%) EMC
13 7 (2.16%) Forcepoint
13 7 (2.16%) Symantec
14 6 (1.85%) Adobe
14 6 (1.85%) Dell