Period
to 25 February 2020

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 25 February 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > South East
6 months to
25 Feb 2020
Same period 2019 Same period 2018
Rank 114 143 129
Rank change year-on-year +29 -14 -31
Contract jobs citing SLA 219 285 306
As % of all contract IT jobs advertised in the South East 2.04% 1.79% 1.85%
As % of the Quality Assurance & Compliance category 18.08% 14.46% 13.99%
Number of daily rates quoted 101 143 170
South East median daily rate £235 £265 £325
Median daily rate % change year-on-year -11.32% -18.46% -13.33%
10th Percentile £120 £107 £115
90th Percentile £540 £515 £500
England median daily rate £333 £300 £300
% change year-on-year +10.83% - -14.29%
Number of hourly rates quoted 14 34 26
South East median hourly rate £16.00 £15.19 £17.50
Median hourly rate % change year-on-year +5.33% -13.20% +25.00%
10th Percentile £13.20 £11.50 £12.34
90th Percentile £17.70 £20.70 £21.13
England median hourly rate £18.70 £15.00 £15.00
% change year-on-year +24.67% - -4.53%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Contract vacancies with a requirement for quality assurance or compliance skills 1,211 1,971 2,188
As % of all contract IT jobs advertised in the South East 11.29% 12.41% 13.24%
Number of daily rates quoted 708 1,133 1,307
South East median daily rate £413 £430 £400
Median daily rate % change year-on-year -4.07% +7.50% -0.12%
10th Percentile £213 £223 £236
90th Percentile £600 £588 £575
England median daily rate £450 £450 £450
Number of hourly rates quoted 59 72 67
South East median hourly rate £35.00 £22.92 £25.00
Median hourly rate % change year-on-year +52.74% -8.34% +38.89%
10th Percentile £14.10 £11.58 £12.84
90th Percentile £70.75 £62.88 £50.00
England median hourly rate £25.68 £21.13 £21.00
% change year-on-year +21.53% +0.62% -2.33%

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the South East.

Contractor daily rate trend for SLA in the South East

SLA
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing SLA in the South East over the 6 months to 25 February 2020.

Contractor daily rate histogram for SLA in the South East

SLA
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the South East.

Contractor hourly rate trend for SLA in the South East

SLA
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing SLA in the South East over the 6 months to 25 February 2020.

Contractor hourly rate histogram for SLA in the South East

SLA
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the South East region over the 6 months to 25 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +35 132 £163 -50.00% 40
Berkshire +39 90 £183 -43.85% 29
Buckinghamshire +18 36 £139 -58.14% 7
West Sussex +47 24 £520 +220.00% 11
Surrey +4 20 £373 +38.06% 29
East Sussex +32 18 £488 +178.57% 6
Hampshire +1 16 £188 -31.19% 36
Kent +14 8 £400 +280.95% 12
Oxfordshire +22 6 £165 -40.00% 4
Middlesex +16 1 £130 -
SLA
England

For the 6 months to 25 February 2020, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for SLA.

1 90 (41.10%) ITIL
2 83 (37.90%) Windows
3 54 (24.66%) Active Directory
4 49 (22.37%) Service Management
5 48 (21.92%) Incident Management
6 41 (18.72%) Windows 10
7 40 (18.26%) Telecoms
7 40 (18.26%) Microsoft
8 39 (17.81%) Self-Motivation
9 38 (17.35%) Change Management
10 37 (16.89%) Microsoft Office
11 36 (16.44%) Service Delivery
11 36 (16.44%) Office 365
12 34 (15.53%) Finance
13 32 (14.61%) Windows 7
13 32 (14.61%) Problem-Solving
14 31 (14.16%) Analytical Skills
14 31 (14.16%) Degree
15 27 (12.33%) Microsoft Certification
16 26 (11.87%) Root Cause Analysis
17 25 (11.42%) Problem Management
18 22 (10.05%) Workflow
19 21 (9.59%) ITSM
19 21 (9.59%) Project Delivery
20 20 (9.13%) Agile Software Development
20 20 (9.13%) Process Improvement
21 19 (8.68%) Security Cleared
21 19 (8.68%) Cisco
22 18 (8.22%) Windows Server
22 18 (8.22%) Proactive Monitoring

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (5.94%) Confluence
2 6 (2.74%) SharePoint
2 6 (2.74%) Skype for Business
3 4 (1.83%) IBM Notes
3 4 (1.83%) MS Exchange
4 3 (1.37%) IIS
5 2 (0.91%) Apache
5 2 (0.91%) Exchange Server 2003
5 2 (0.91%) Exchange Server 2007
5 2 (0.91%) Oracle SOA Suite
6 1 (0.46%) Appian
6 1 (0.46%) CMS
6 1 (0.46%) Exchange Server 2013
6 1 (0.46%) JBoss
6 1 (0.46%) OpenStack
6 1 (0.46%) Tomcat
6 1 (0.46%) WebLogic
Applications
1 37 (16.89%) Microsoft Office
2 7 (3.20%) Microsoft Project
3 4 (1.83%) Acrobat
4 2 (0.91%) Microsoft Excel
4 2 (0.91%) Microsoft PowerPoint
4 2 (0.91%) MS Visio
Business Applications
1 12 (5.48%) SAP HCM
2 8 (3.65%) assyst
3 5 (2.28%) Remedy ITSM
4 2 (0.91%) Elite 3E
5 1 (0.46%) Dynamics CRM
5 1 (0.46%) Dynamics NAV
5 1 (0.46%) SAP S/4HANA
5 1 (0.46%) Unica
Cloud Services
1 36 (16.44%) Office 365
2 12 (5.48%) SuccessFactors
2 12 (5.48%) Trello
3 10 (4.57%) Azure
4 4 (1.83%) AWS
5 2 (0.91%) GCP
5 2 (0.91%) SaaS
6 1 (0.46%) Dynamics 365
6 1 (0.46%) IaaS
6 1 (0.46%) PaaS
Communications & Networking
1 17 (7.76%) 4G
2 12 (5.48%) WAN
3 11 (5.02%) Radio Access Network
3 11 (5.02%) VoIP
4 10 (4.57%) 2G
4 10 (4.57%) 3G
4 10 (4.57%) LAN
5 8 (3.65%) TCP/IP
5 8 (3.65%) Wireless
6 7 (3.20%) 5G
6 7 (3.20%) Firewall
6 7 (3.20%) Skype
7 6 (2.74%) DHCP
7 6 (2.74%) DNS
7 6 (2.74%) NX-OS
8 5 (2.28%) MPLS
8 5 (2.28%) Remote Desktop
8 5 (2.28%) VPN
9 4 (1.83%) BGP
9 4 (1.83%) OSPF
Database & Business Intelligence
1 3 (1.37%) MySQL
1 3 (1.37%) SQL Server
2 1 (0.46%) MongoDB
2 1 (0.46%) MS Access
2 1 (0.46%) Oracle Database
2 1 (0.46%) Oracle Database 12c
2 1 (0.46%) Relational Database
Development Applications
1 15 (6.85%) JIRA
2 4 (1.83%) ProC
3 3 (1.37%) PowerBuilder
4 1 (0.46%) JMeter
4 1 (0.46%) SoapUI
4 1 (0.46%) VSS/SourceSafe
General
1 40 (18.26%) Telecoms
2 34 (15.53%) Finance
3 11 (5.02%) Public Sector
4 10 (4.57%) Legal
5 4 (1.83%) Local Government
5 4 (1.83%) Retail
6 3 (1.37%) Back Office
6 3 (1.37%) Swedish Language
7 2 (0.91%) German Language
7 2 (0.91%) Hebrew Language
7 2 (0.91%) Italian Language
7 2 (0.91%) Mandarin Language
8 1 (0.46%) Danish Language
8 1 (0.46%) Financial Institution
8 1 (0.46%) Manufacturing
8 1 (0.46%) Marketing
Job Titles
1 65 (29.68%) Analyst
2 41 (18.72%) Service Analyst
2 41 (18.72%) Service Desk Analyst
3 17 (7.76%) Consultant
4 16 (7.31%) IT Analyst
4 16 (7.31%) IT Support
4 16 (7.31%) Support Analyst
5 15 (6.85%) 2nd Line Support
6 12 (5.48%) SAP Consultant
6 12 (5.48%) Service Desk Support
6 12 (5.48%) Service Desk Support Analyst
7 11 (5.02%) 2nd Line Support Analyst
7 11 (5.02%) Network Engineer
8 10 (4.57%) IT Support Analyst
8 10 (4.57%) Programme Manager
8 10 (4.57%) SAP HCM Consultant
8 10 (4.57%) Telecoms Manager
9 9 (4.11%) Support Engineer
10 8 (3.65%) Help Desk Analyst
10 8 (3.65%) Operations Manager
Libraries, Frameworks & Software Standards
1 6 (2.74%) SAP Fiori
1 6 (2.74%) SAPUI5
2 3 (1.37%) Web Services
3 2 (0.91%) .NET
3 2 (0.91%) REST
4 1 (0.46%) 802.1X
4 1 (0.46%) CSS
4 1 (0.46%) J2EE
4 1 (0.46%) Java EE
4 1 (0.46%) JSON
4 1 (0.46%) Middleware
4 1 (0.46%) Oracle Fusion
4 1 (0.46%) React
4 1 (0.46%) RESTful
4 1 (0.46%) SailPoint
4 1 (0.46%) SOAP
4 1 (0.46%) Spring
4 1 (0.46%) Spring Boot
4 1 (0.46%) Struts
4 1 (0.46%) XML
Miscellaneous
1 39 (17.81%) Self-Motivation
2 31 (14.16%) Analytical Skills
3 14 (6.39%) Data Centre
4 13 (5.94%) Management Information System
5 12 (5.48%) NHS
6 6 (2.74%) Blackberry
6 6 (2.74%) CMDB
7 3 (1.37%) Driving Licence
8 2 (0.91%) BYOD
8 2 (0.91%) Mainframe
8 2 (0.91%) Social Media
8 2 (0.91%) Video Conferencing
9 1 (0.46%) Data Protection Act
9 1 (0.46%) Enterprise Software
9 1 (0.46%) iPhone
9 1 (0.46%) Life Science
9 1 (0.46%) Robotics
9 1 (0.46%) Virtual Team
Operating Systems
1 83 (37.90%) Windows
2 41 (18.72%) Windows 10
3 32 (14.61%) Windows 7
4 18 (8.22%) Windows Server
5 17 (7.76%) Windows Server 2008
6 15 (6.85%) Windows Server 2012
7 14 (6.39%) Windows Server 2003
8 10 (4.57%) Linux
9 8 (3.65%) Apple iOS
9 8 (3.65%) Mac OS
9 8 (3.65%) Unix
10 4 (1.83%) OpenVMS
11 2 (0.91%) Android
11 2 (0.91%) Windows Mobile
11 2 (0.91%) Windows Vista
11 2 (0.91%) Windows XP
12 1 (0.46%) Red Hat Enterprise Linux
12 1 (0.46%) VMS
12 1 (0.46%) Windows 8
Processes & Methodologies
1 90 (41.10%) ITIL
2 49 (22.37%) Service Management
3 48 (21.92%) Incident Management
4 38 (17.35%) Change Management
5 36 (16.44%) Service Delivery
6 32 (14.61%) Problem-Solving
7 26 (11.87%) Root Cause Analysis
8 25 (11.42%) Problem Management
9 22 (10.05%) Workflow
10 21 (9.59%) ITSM
10 21 (9.59%) Project Delivery
11 20 (9.13%) Agile Software Development
11 20 (9.13%) Process Improvement
12 18 (8.22%) Proactive Monitoring
13 15 (6.85%) Stakeholder Management
14 14 (6.39%) Coaching
15 13 (5.94%) Time Management
15 13 (5.94%) Waterfall
16 12 (5.48%) Project Management
17 11 (5.02%) Preventative Maintenance
Programming Languages
1 11 (5.02%) C
2 8 (3.65%) SQL
3 7 (3.20%) PowerShell
4 5 (2.28%) Java
5 4 (1.83%) C++
5 4 (1.83%) Fortran
5 4 (1.83%) PL/SQL
5 4 (1.83%) VC++
6 3 (1.37%) VBScript
7 2 (0.91%) JavaScript
7 2 (0.91%) Python
8 1 (0.46%) Java 8
8 1 (0.46%) Perl
8 1 (0.46%) PHP
8 1 (0.46%) VB
Qualifications
1 31 (14.16%) Degree
2 27 (12.33%) Microsoft Certification
3 19 (8.68%) Security Cleared
4 16 (7.31%) MCSE
5 13 (5.94%) Cisco Certification
6 11 (5.02%) CCNA
7 8 (3.65%) SC Cleared
8 6 (2.74%) CCNP
9 5 (2.28%) MCP
9 5 (2.28%) MCSA
10 4 (1.83%) A+ Certification
10 4 (1.83%) BPSS Clearance
10 4 (1.83%) DV Cleared
11 3 (1.37%) HNC
11 3 (1.37%) ITIL Foundation Certificate
12 2 (0.91%) CISSP
12 2 (0.91%) HND
12 2 (0.91%) ITIL Certification
12 2 (0.91%) MCITP
13 1 (0.46%) CISA
Quality Assurance & Compliance
1 11 (5.02%) QA
2 7 (3.20%) PCI DSS
3 3 (1.37%) PMO
4 1 (0.46%) GDPR
4 1 (0.46%) ISO/IEC 27001
4 1 (0.46%) NIST
4 1 (0.46%) Sarbanes-Oxley
System Software
1 54 (24.66%) Active Directory
2 12 (5.48%) VMware Infrastructure
3 6 (2.74%) XenApp
4 4 (1.83%) Hyper-V
5 3 (1.37%) XenDesktop
6 1 (0.46%) Corosync
6 1 (0.46%) Docker
6 1 (0.46%) Forefront TMG
6 1 (0.46%) ISA Server
6 1 (0.46%) UAG
6 1 (0.46%) Virtual Servers
6 1 (0.46%) VMware ESXi
Systems Management
1 17 (7.76%) SCCM
2 2 (0.91%) Jamf Pro
2 2 (0.91%) McAfee ePO
2 2 (0.91%) Norton AntiVirus
3 1 (0.46%) AirWatch
3 1 (0.46%) Ansible
3 1 (0.46%) FortiGate
3 1 (0.46%) Microsoft Intune
3 1 (0.46%) NetBackup
3 1 (0.46%) Oracle Enterprise Manager
3 1 (0.46%) Pacemaker
3 1 (0.46%) Puppet
3 1 (0.46%) Single Sign-On
3 1 (0.46%) Symantec Endpoint Protection
Vendors
1 40 (18.26%) Microsoft
2 19 (8.68%) Cisco
3 15 (6.85%) VMware
4 14 (6.39%) Huawei
4 14 (6.39%) SAP
5 13 (5.94%) ServiceNow
6 12 (5.48%) Remedy
6 12 (5.48%) Samsung
7 11 (5.02%) Citrix
8 7 (3.20%) Adobe
8 7 (3.20%) Dell
8 7 (3.20%) McAfee
9 6 (2.74%) BMC
10 5 (2.28%) HP
10 5 (2.28%) Nokia
11 4 (1.83%) Ericsson
11 4 (1.83%) Lotus
11 4 (1.83%) Oracle
11 4 (1.83%) Symantec
12 3 (1.37%) EMC