Period
to 21 November 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 21 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > South East
6 months to
21 Nov 2018
Same period 2017 Same period 2016
Rank 119 121 83
Rank change year-on-year +2 -38 +4
Contract jobs citing SLA 353 340 428
As % of all contract IT jobs advertised in the South East 2.12% 2.02% 2.57%
As % of the Quality Assurance & Compliance category 17.02% 15.52% 21.63%
Number of daily rates quoted 163 197 213
South East median daily rate £325 £340 £350
Median daily rate % change year-on-year -4.41% -2.86% +7.69%
10th Percentile £116 £122 £136
90th Percentile £525 £500 £488
England median daily rate £314 £300 £325
% change year-on-year +4.58% -7.69% -
Number of hourly rates quoted 34 26 45
South East median hourly rate £14.00 £17.50 £14.70
Median hourly rate % change year-on-year -20.00% +19.05% -20.54%
10th Percentile £11.50 £12.34 £12.10
90th Percentile £21.76 £19.38 £28.30
England median hourly rate £15.00 £14.82 £15.00
% change year-on-year +1.25% -1.23% -12.61%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Contract vacancies with a requirement for quality assurance or compliance skills 2,074 2,191 1,979
As % of all contract IT jobs advertised in the South East 12.46% 13.02% 11.90%
Number of daily rates quoted 1,226 1,307 1,143
South East median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +3.23%
10th Percentile £224 £235 £220
90th Percentile £600 £563 £568
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +3.03%
Number of hourly rates quoted 60 67 97
South East median hourly rate £20.04 £25.00 £22.50
Median hourly rate % change year-on-year -19.85% +11.11% +4.41%
10th Percentile £12.18 £12.80 £11.85
90th Percentile £47.75 £50.31 £45.00
England median hourly rate £22.00 £20.00 £22.67
% change year-on-year +10.00% -11.77% +4.75%

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the South East.

Contractor daily rate trend for SLA in the South East

SLA
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing SLA in the South East over the 6 months to 21 November 2018.

Contractor daily rate histogram for SLA in the South East

SLA
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the South East.

Contractor hourly rate trend for SLA in the South East

SLA
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing SLA in the South East over the 6 months to 21 November 2018.

Contractor hourly rate histogram for SLA in the South East

SLA
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the South East region over the 6 months to 21 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +28 200 £363 +13.02% 32
Berkshire +28 126 £356 -5.50% 11
Surrey -1 75 £325 -10.96% 21
Buckinghamshire +25 67 £286 +59.09% 20
Hampshire -20 51 £320 -9.54% 10
West Sussex -39 10 £256 -6.82% 1
Kent +4 8 £325 +62.50% 8
Oxfordshire -4 7 £500 +56.25% 1
East Sussex -6 5 £213 -50.00% 2
Home Counties - 2 - -
Middlesex +4 1 - - 1
SLA
England

For the 6 months to 21 November 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for SLA.

1 92 (26.06%) Windows
2 83 (23.51%) ITIL
3 76 (21.53%) Microsoft
4 71 (20.11%) Finance
5 67 (18.98%) Active Directory
6 63 (17.85%) Microsoft Office
7 61 (17.28%) Service Management
8 52 (14.73%) Security Cleared
9 51 (14.45%) Telecoms
10 50 (14.16%) Remedy
11 49 (13.88%) Cisco
12 47 (13.31%) Service Delivery
12 47 (13.31%) Analytical Skills
13 43 (12.18%) Degree
14 42 (11.90%) Office 365
15 41 (11.61%) Linux
16 40 (11.33%) Workflow
17 39 (11.05%) SC Cleared
18 38 (10.76%) Incident Management
18 38 (10.76%) SQL
19 37 (10.48%) Continuous Improvement
20 36 (10.20%) Oracle
21 35 (9.92%) Data Centre
21 35 (9.92%) Windows Server
22 34 (9.63%) Microsoft Excel
22 34 (9.63%) WAN
22 34 (9.63%) Huawei
23 33 (9.35%) Problem-Solving
24 32 (9.07%) LAN
25 31 (8.78%) Unix

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (5.95%) MS Exchange
2 13 (3.68%) Exchange Server 2010
3 10 (2.83%) Exchange Server 2013
4 8 (2.27%) SharePoint
5 7 (1.98%) IIS
6 6 (1.70%) Oracle SOA Suite
7 5 (1.42%) Skype for Business
8 4 (1.13%) Apache Pig
9 3 (0.85%) Oracle Workflow
9 3 (0.85%) WebSphere
10 2 (0.57%) Apache
10 2 (0.57%) Exchange Server 2003
10 2 (0.57%) Exchange Server 2007
10 2 (0.57%) IBM HTTP Server
10 2 (0.57%) Moodle
10 2 (0.57%) SharePoint 2013
10 2 (0.57%) WebSphere Application Server
11 1 (0.28%) CMS
11 1 (0.28%) Documentum
11 1 (0.28%) WebLogic
Applications
1 63 (17.85%) Microsoft Office
2 34 (9.63%) Microsoft Excel
3 19 (5.38%) MS Visio
4 8 (2.27%) Microsoft PowerPoint
5 2 (0.57%) InfoPath
Business Applications
1 23 (6.52%) Remedy ITSM
2 12 (3.40%) PlanetPress Connect
3 7 (1.98%) SAP ERP
4 4 (1.13%) Oracle EBS
5 3 (0.85%) Eloqua
6 2 (0.57%) CA PPM
7 1 (0.28%) Oracle Cash Management
7 1 (0.28%) Oracle EBS R12
7 1 (0.28%) Oracle E-Business Tax
7 1 (0.28%) Oracle Payables
7 1 (0.28%) Oracle Receivables
7 1 (0.28%) Oracle Subledger Accounting
Cloud Services
1 42 (11.90%) Office 365
2 16 (4.53%) Microsoft Azure
3 7 (1.98%) Amazon AWS
3 7 (1.98%) Cloud Computing
3 7 (1.98%) IaaS
4 6 (1.70%) Boomi
5 4 (1.13%) Azure Active Directory
5 4 (1.13%) Google Cloud Platform
6 2 (0.57%) OneDrive
6 2 (0.57%) PaaS
7 1 (0.28%) SaaS
Communications & Networking
1 34 (9.63%) WAN
2 32 (9.07%) LAN
3 27 (7.65%) Firewall
4 20 (5.67%) Wireless
5 13 (3.68%) VPN
6 10 (2.83%) DNS
6 10 (2.83%) LTE
7 9 (2.55%) GSM
7 9 (2.55%) Internet
7 9 (2.55%) Network Security
7 9 (2.55%) UMTS
8 8 (2.27%) DHCP
8 8 (2.27%) TCP/IP
9 7 (1.98%) 3G
9 7 (1.98%) 4G
9 7 (1.98%) Ethernet
9 7 (1.98%) Node B
9 7 (1.98%) Remote Desktop
9 7 (1.98%) RNC
9 7 (1.98%) WiMAX
Database & Business Intelligence
1 22 (6.23%) SQL Server
2 12 (3.40%) EDMS
3 6 (1.70%) MySQL
4 5 (1.42%) Big Data
4 5 (1.42%) Hadoop
4 5 (1.42%) SAP HANA
5 4 (1.13%) Apache Cassandra
5 4 (1.13%) Apache Hive
5 4 (1.13%) HBase
5 4 (1.13%) Mahout
5 4 (1.13%) NoSQL
5 4 (1.13%) Sqoop
6 3 (0.85%) Oracle Reports
6 3 (0.85%) SQL Server 2008
6 3 (0.85%) SQL Server 2012
6 3 (0.85%) SQL Server 2016
7 2 (0.57%) DB2
7 2 (0.57%) Oracle Database
8 1 (0.28%) Data Warehouse
8 1 (0.28%) MS Access
Development Applications
1 6 (1.70%) JIRA
2 2 (0.57%) Git (software)
2 2 (0.57%) Introscope
2 2 (0.57%) Visual Studio Team System
3 1 (0.28%) HP UFT
3 1 (0.28%) Jenkins
3 1 (0.28%) LoadRunner
3 1 (0.28%) Oracle Forms
3 1 (0.28%) TestPartner
General
1 71 (20.11%) Finance
2 51 (14.45%) Telecoms
3 16 (4.53%) Billing
4 14 (3.97%) Back Office
5 11 (3.12%) Front Office
6 10 (2.83%) Mandarin Language
6 10 (2.83%) Retail
7 6 (1.70%) Marketing
8 5 (1.42%) Banking
9 4 (1.13%) Electronics
10 3 (0.85%) Legal
10 3 (0.85%) Pharmaceutical
11 2 (0.57%) Advertising
11 2 (0.57%) Financial Institution
12 1 (0.28%) Automotive
12 1 (0.28%) Law
12 1 (0.28%) Multimedia
12 1 (0.28%) Spanish Language
Job Titles
1 96 (27.20%) Analyst
2 44 (12.46%) Support Engineer
3 24 (6.80%) Service Analyst
4 23 (6.52%) Service Desk Analyst
5 22 (6.23%) Service Manager
6 17 (4.82%) Desktop Support
6 17 (4.82%) Support Analyst
7 16 (4.53%) 2nd Line Support
8 13 (3.68%) Developer
9 12 (3.40%) 1st Line Engineer
9 12 (3.40%) Business Analyst
9 12 (3.40%) IT Support
9 12 (3.40%) OSS Engineer
10 11 (3.12%) Administrator
11 10 (2.83%) 1st Line Support
11 10 (2.83%) 1st Line Support Engineer
11 10 (2.83%) Automation Engineer
11 10 (2.83%) OSS Support Engineer
12 9 (2.55%) Incident Analyst
12 9 (2.55%) Team Leader
Libraries, Frameworks & Software Standards
1 8 (2.27%) LDAP
1 8 (2.27%) XML
2 7 (1.98%) Middleware
2 7 (1.98%) SAP PI
3 6 (1.70%) IDoc
3 6 (1.70%) SAP ALE
3 6 (1.70%) XML Schema
4 3 (0.85%) SOAP
4 3 (0.85%) Web Services
5 2 (0.57%) .NET
5 2 (0.57%) JDBC
5 2 (0.57%) ODBC
5 2 (0.57%) REST
5 2 (0.57%) SAP Business Workflow
6 1 (0.28%) 802.1X
6 1 (0.28%) AngularJS
6 1 (0.28%) Kafka
6 1 (0.28%) Twitter Bootstrap
6 1 (0.28%) WebCenter
6 1 (0.28%) YAML
Miscellaneous
1 47 (13.31%) Analytical Skills
2 35 (9.92%) Data Centre
3 26 (7.37%) Self-Motivation
4 25 (7.08%) Computer Science
5 23 (6.52%) Management Information System
6 12 (3.40%) Virtual Team
7 10 (2.83%) Robotics
8 9 (2.55%) Private Cloud
9 7 (1.98%) Enterprise Software
9 7 (1.98%) Video Conferencing
10 6 (1.70%) CMDB
10 6 (1.70%) User Experience
11 5 (1.42%) Mainframe
12 4 (1.13%) Device Driver
12 4 (1.13%) Driving Licence
12 4 (1.13%) PACS
13 3 (0.85%) Analytical Mindset
14 2 (0.57%) Handset
14 2 (0.57%) Security Operations Centre
14 2 (0.57%) Social Media
Operating Systems
1 92 (26.06%) Windows
2 41 (11.61%) Linux
3 35 (9.92%) Windows Server
4 31 (8.78%) Unix
5 24 (6.80%) Windows 7
6 23 (6.52%) Windows 10
7 15 (4.25%) Windows Server 2012
8 13 (3.68%) Windows Server 2008
9 8 (2.27%) Windows Server 2003
10 7 (1.98%) Red Hat Enterprise Linux
11 6 (1.70%) Apple iOS
12 5 (1.42%) Android
12 5 (1.42%) Solaris
13 2 (0.57%) CentOS
13 2 (0.57%) Mac OS X
13 2 (0.57%) Windows 2000
13 2 (0.57%) Windows 8
14 1 (0.28%) AIX
14 1 (0.28%) Windows NT
14 1 (0.28%) Windows XP
Processes & Methodologies
1 83 (23.51%) ITIL
2 61 (17.28%) Service Management
3 47 (13.31%) Service Delivery
4 40 (11.33%) Workflow
5 38 (10.76%) Incident Management
6 37 (10.48%) Continuous Improvement
7 33 (9.35%) Problem-Solving
8 31 (8.78%) Project Management
9 28 (7.93%) Agile Software Development
9 28 (7.93%) ITSM
10 27 (7.65%) Change Management
11 23 (6.52%) Stakeholder Management
12 19 (5.38%) Workflow Management
13 17 (4.82%) Problem Management
14 16 (4.53%) Process Improvement
15 15 (4.25%) Customer-Centricity
15 15 (4.25%) ERP
15 15 (4.25%) ITIL V3
15 15 (4.25%) Time Management
16 13 (3.68%) Migration
Programming Languages
1 38 (10.76%) SQL
2 16 (4.53%) Java
3 9 (2.55%) ABAP
3 9 (2.55%) PowerShell
4 6 (1.70%) C
5 5 (1.42%) JavaScript
5 5 (1.42%) Python
6 4 (1.13%) C++
7 2 (0.57%) Bash Shell
7 2 (0.57%) Perl
8 1 (0.28%) C#
8 1 (0.28%) PHP
8 1 (0.28%) PL/SQL
8 1 (0.28%) Shell Script
8 1 (0.28%) VB
Qualifications
1 52 (14.73%) Security Cleared
2 43 (12.18%) Degree
3 39 (11.05%) SC Cleared
4 18 (5.10%) Cisco Certification
4 18 (5.10%) Microsoft Certification
5 17 (4.82%) DV Cleared
6 15 (4.25%) CCNA
7 10 (2.83%) CCNP
7 10 (2.83%) MOS
8 9 (2.55%) MCSA
8 9 (2.55%) MCSE
9 4 (1.13%) BC Cleared
9 4 (1.13%) Computer Science Degree
9 4 (1.13%) DBS Check
9 4 (1.13%) ITIL Foundation Certificate
9 4 (1.13%) MCDST
9 4 (1.13%) Network+ Certification
10 3 (0.85%) BPSS Clearance
10 3 (0.85%) JNCIS
10 3 (0.85%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (4.25%) PMO
2 6 (1.70%) Data Quality
3 4 (1.13%) Sarbanes-Oxley
4 2 (0.57%) GDPR
4 2 (0.57%) QA
5 1 (0.28%) GxP
System Software
1 67 (18.98%) Active Directory
2 17 (4.82%) VMware Infrastructure
3 11 (3.12%) Oracle RAC
4 8 (2.27%) Hyper-V
5 6 (1.70%) Firmware
6 4 (1.13%) Apache ZooKeeper
6 4 (1.13%) HDFS
6 4 (1.13%) Virtual Desktop
6 4 (1.13%) Virtual Machines
6 4 (1.13%) VMware ESXi
7 3 (0.85%) Forefront TMG
7 3 (0.85%) UAG
8 2 (0.57%) Citrix Presentation Server
8 2 (0.57%) DFS Replication
8 2 (0.57%) ISA Server
8 2 (0.57%) NFS
8 2 (0.57%) Veritas Cluster Server
8 2 (0.57%) XenApp
9 1 (0.28%) BitLocker
9 1 (0.28%) Terminal Services
Systems Management
1 26 (7.37%) SCCM
2 7 (1.98%) Ansible
2 7 (1.98%) Single Sign-On
3 6 (1.70%) MOM
3 6 (1.70%) Puppet
4 4 (1.13%) Ambari
4 4 (1.13%) Hadoop YARN
4 4 (1.13%) Oozie
5 3 (0.85%) Cisco UCCX
6 2 (0.57%) CA Wily
6 2 (0.57%) Cisco CUCM
6 2 (0.57%) OpenView Configuration Management
6 2 (0.57%) Red Hat Satellite
6 2 (0.57%) Systems Management Server (SMS)
6 2 (0.57%) WSUS
7 1 (0.28%) Amdocs OSS
7 1 (0.28%) Cisco Prime
7 1 (0.28%) OVSD
7 1 (0.28%) vCenter Server
Vendors
1 76 (21.53%) Microsoft
2 50 (14.16%) Remedy
3 49 (13.88%) Cisco
4 36 (10.20%) Oracle
5 34 (9.63%) Huawei
6 28 (7.93%) BMC
7 24 (6.80%) HP
8 19 (5.38%) Citrix
8 19 (5.38%) VMware
9 14 (3.97%) SAP
9 14 (3.97%) Xerox
10 11 (3.12%) Apple
10 11 (3.12%) IBM
11 9 (2.55%) Alibaba
11 9 (2.55%) ComArch
11 9 (2.55%) Sun
11 9 (2.55%) TIBCO
11 9 (2.55%) UiPath
12 8 (2.27%) Dell
13 7 (1.98%) Red Hat