Period
to 17 July 2019

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 17 July 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > South East
6 months to
17 Jul 2019
Same period 2018 Same period 2017
Rank 116 116 118
Rank change year-on-year 0 +2 -37
Contract jobs citing SLA 308 364 313
As % of all contract IT jobs advertised in the South East 2.07% 2.13% 1.96%
As % of the Quality Assurance & Compliance category 17.13% 16.31% 16.29%
Number of daily rates quoted 155 148 147
South East median daily rate £300 £323 £375
Median daily rate % change year-on-year -6.98% -14.00% +19.05%
10th Percentile £113 £117 £150
90th Percentile £545 £500 £500
England median daily rate £314 £325 £325
% change year-on-year -3.46% - -
Number of hourly rates quoted 24 43 36
South East median hourly rate £16.75 £14.45 £15.50
Median hourly rate % change year-on-year +15.92% -6.77% +20.39%
10th Percentile £10.80 £9.49 £11.33
90th Percentile £23.79 £23.75 £22.50
England median hourly rate £15.00 £15.00 £14.50
% change year-on-year - +3.45% -3.33%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Contract vacancies with a requirement for quality assurance or compliance skills 1,798 2,232 1,921
As % of all contract IT jobs advertised in the South East 12.07% 13.09% 12.06%
Number of daily rates quoted 1,038 1,264 1,167
South East median daily rate £425 £425 £417
Median daily rate % change year-on-year - +2.04% +8.04%
10th Percentile £221 £250 £250
90th Percentile £588 £625 £561
England median daily rate £450 £450 £450
Number of hourly rates quoted 90 91 72
South East median hourly rate £41.95 £23.50 £18.75
Median hourly rate % change year-on-year +78.51% +25.33% +9.60%
10th Percentile £15.75 £11.50 £12.00
90th Percentile £82.50 £48.75 £60.87
England median hourly rate £22.63 £24.25 £19.00
% change year-on-year -6.70% +27.63% -15.56%

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the South East.

Contractor daily rate trend for SLA in the South East

SLA
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing SLA in the South East over the 6 months to 17 July 2019.

Contractor daily rate histogram for SLA in the South East

SLA
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the South East.

Contractor hourly rate trend for SLA in the South East

SLA
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing SLA in the South East over the 6 months to 17 July 2019.

Contractor hourly rate histogram for SLA in the South East

SLA
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the South East region over the 6 months to 17 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -2 175 £375 +25.00% 59
Berkshire -2 110 £425 +54.55% 28
Surrey +11 55 £295 -7.81% 24
Buckinghamshire -5 54 £240 -11.11% 21
Hampshire -8 41 £300 -7.69% 26
Oxfordshire +29 11 £275 -45.00% 10
Kent -1 11 £250 -52.38% 4
West Sussex +9 9 £135 -40.00% 14
East Sussex -3 9 £105 -82.43% 6
Middlesex - 1 £410 -
Home Counties - 1 - -
SLA
England

For the 6 months to 17 July 2019, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for SLA.

1 95 (30.84%) Windows
2 93 (30.19%) ITIL
3 79 (25.65%) Microsoft
4 63 (20.45%) Service Management
4 63 (20.45%) Telecoms
5 60 (19.48%) Active Directory
6 53 (17.21%) Incident Management
7 48 (15.58%) Finance
8 47 (15.26%) Analytical Skills
9 44 (14.29%) Microsoft Office
10 42 (13.64%) Service Delivery
11 38 (12.34%) Security Cleared
12 37 (12.01%) Windows 10
13 35 (11.36%) Problem-Solving
14 33 (10.71%) ITSM
15 32 (10.39%) Windows 7
16 31 (10.06%) SQL
16 31 (10.06%) Windows Server
17 28 (9.09%) SC Cleared
18 27 (8.77%) Agile Software Development
18 27 (8.77%) Change Management
19 26 (8.44%) Office 365
20 24 (7.79%) Problem Management
20 24 (7.79%) SCCM
20 24 (7.79%) Microsoft Certification
20 24 (7.79%) Remedy
21 22 (7.14%) Degree
22 21 (6.82%) VPN
22 21 (6.82%) SAP
22 21 (6.82%) VMware

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (5.19%) MS Exchange
2 14 (4.55%) SharePoint
3 13 (4.22%) OpenStack
4 9 (2.92%) Exchange Server 2010
5 4 (1.30%) Skype for Business
6 3 (0.97%) Confluence
6 3 (0.97%) Exchange Server 2003
6 3 (0.97%) IBM Notes
6 3 (0.97%) IIS
6 3 (0.97%) Oracle Workflow
7 2 (0.65%) Exchange Server 2013
8 1 (0.32%) Cloud Foundry
8 1 (0.32%) CMS
8 1 (0.32%) WebLogic
8 1 (0.32%) WebSphere
Applications
1 44 (14.29%) Microsoft Office
2 18 (5.84%) Microsoft Excel
3 7 (2.27%) Microsoft PowerPoint
4 5 (1.62%) MS Visio
5 3 (0.97%) Camtasia
6 1 (0.32%) Maya
6 1 (0.32%) Microsoft Project
6 1 (0.32%) Spreadsheet
Business Applications
1 10 (3.25%) Remedy ITSM
2 3 (0.97%) assyst
2 3 (0.97%) Eloqua
2 3 (0.97%) Oracle EBS
3 2 (0.65%) NetSuite
3 2 (0.65%) Oracle Payables
3 2 (0.65%) Oracle Receivables
3 2 (0.65%) SAP CO
3 2 (0.65%) SAP ERP
3 2 (0.65%) SAP FI
3 2 (0.65%) SAP FI/CO
4 1 (0.32%) Dynamics CRM
4 1 (0.32%) Oracle Assets
4 1 (0.32%) Oracle EBS R12
4 1 (0.32%) Oracle Financials
4 1 (0.32%) Oracle General Ledger
4 1 (0.32%) Oracle Subledger Accounting
4 1 (0.32%) SAP MM
4 1 (0.32%) SAP SRM
4 1 (0.32%) TrackWise
Cloud Services
1 26 (8.44%) Office 365
2 20 (6.49%) Microsoft Azure
3 9 (2.92%) Amazon AWS
4 7 (2.27%) IaaS
4 7 (2.27%) PaaS
5 6 (1.95%) OpenShift
6 2 (0.65%) Azure Active Directory
6 2 (0.65%) Dynamics 365
6 2 (0.65%) iTunes
6 2 (0.65%) SaaS
6 2 (0.65%) SuccessFactors
6 2 (0.65%) Virtual Private Cloud
7 1 (0.32%) Amazon EMR
7 1 (0.32%) Apigee
7 1 (0.32%) Azure Functions
7 1 (0.32%) Cloud Computing
7 1 (0.32%) Google Cloud Platform
7 1 (0.32%) OneDrive
7 1 (0.32%) Serverless
Communications & Networking
1 21 (6.82%) VPN
2 18 (5.84%) DNS
2 18 (5.84%) Firewall
2 18 (5.84%) VoIP
2 18 (5.84%) WAN
3 16 (5.19%) LAN
3 16 (5.19%) Wireless
4 14 (4.55%) 4G
4 14 (4.55%) DHCP
5 13 (4.22%) 2G
6 12 (3.90%) 3G
7 11 (3.57%) TCP/IP
8 10 (3.25%) Wi-Fi
9 9 (2.92%) ATM
10 7 (2.27%) MPLS
11 5 (1.62%) Cisco ASA
11 5 (1.62%) Radio Access Network
12 4 (1.30%) Ethernet
12 4 (1.30%) Network Security
12 4 (1.30%) VLAN
Database & Business Intelligence
1 11 (3.57%) SQL Server
2 4 (1.30%) BusinessObjects
2 4 (1.30%) BusinessObjects Business Intelligence
2 4 (1.30%) Data Warehouse
2 4 (1.30%) Oracle Database
2 4 (1.30%) SAP BW
3 3 (0.97%) BusinessObjects Web Intelligence
3 3 (0.97%) SAP HANA
4 2 (0.65%) Hadoop
4 2 (0.65%) Relational Database
4 2 (0.65%) SQL Server 2008
5 1 (0.32%) Azure SQL Database
5 1 (0.32%) Big Data
5 1 (0.32%) Data Lake
5 1 (0.32%) DTS
5 1 (0.32%) Oracle Reports
5 1 (0.32%) RDBMS
5 1 (0.32%) SQL Server 2016
Development Applications
1 7 (2.27%) JIRA
2 5 (1.62%) InstallShield
2 5 (1.62%) MSI
2 5 (1.62%) Team Foundation Server
3 2 (0.65%) VSS/SourceSafe
4 1 (0.32%) ProC
4 1 (0.32%) PVCS
4 1 (0.32%) Toad
General
1 63 (20.45%) Telecoms
2 48 (15.58%) Finance
3 15 (4.87%) Retail
4 7 (2.27%) Pharmaceutical
5 6 (1.95%) Back Office
5 6 (1.95%) Banking
6 5 (1.62%) Automotive
6 5 (1.62%) Legal
7 4 (1.30%) Manufacturing
7 4 (1.30%) Marketing
8 3 (0.97%) Military
9 2 (0.65%) Billing
9 2 (0.65%) Front Office
9 2 (0.65%) General Ledger
10 1 (0.32%) Advertising
10 1 (0.32%) German Language
Job Titles
1 73 (23.70%) Analyst
2 31 (10.06%) Service Analyst
3 28 (9.09%) Service Desk Analyst
4 27 (8.77%) Support Engineer
5 21 (6.82%) Service Manager
6 15 (4.87%) IT Support
7 14 (4.55%) IT Analyst
8 13 (4.22%) Infrastructure Engineer
8 13 (4.22%) IT Engineer
8 13 (4.22%) Project Manager
9 12 (3.90%) 2nd Line Support
9 12 (3.90%) Delivery Manager
9 12 (3.90%) Network Engineer
10 11 (3.57%) Developer
10 11 (3.57%) Team Leader
11 10 (3.25%) Desktop Support
12 9 (2.92%) Administrator
12 9 (2.92%) Designer
12 9 (2.92%) Service Desk Support
13 8 (2.60%) Desktop Engineer
Libraries, Frameworks & Software Standards
1 6 (1.95%) .NET
1 6 (1.95%) Web Services
2 2 (0.65%) LDAP
3 1 (0.32%) 802.1X
3 1 (0.32%) ASP.NET
3 1 (0.32%) ASP.NET Core
3 1 (0.32%) BAPI
3 1 (0.32%) CSS
3 1 (0.32%) EDI
3 1 (0.32%) jQuery
3 1 (0.32%) SAP Fiori
3 1 (0.32%) SAP Smart Forms
3 1 (0.32%) STL
3 1 (0.32%) Twitter Bootstrap
3 1 (0.32%) Web Dynpro
3 1 (0.32%) WebSphere MQ
3 1 (0.32%) XML
3 1 (0.32%) XMPP
Miscellaneous
1 47 (15.26%) Analytical Skills
2 18 (5.84%) Self-Motivation
3 14 (4.55%) Data Centre
4 11 (3.57%) Private Cloud
5 8 (2.60%) Fat Client
5 8 (2.60%) Management Information System
5 8 (2.60%) Thin Client
6 5 (1.62%) iPhone
6 5 (1.62%) iSeries
7 4 (1.30%) Driving Licence
7 4 (1.30%) Hybrid Cloud
7 4 (1.30%) NHS
7 4 (1.30%) Smartphone
7 4 (1.30%) Virtual Team
8 3 (0.97%) Data Protection Act
8 3 (0.97%) Enterprise Software
8 3 (0.97%) Replication
9 2 (0.65%) Online Banking
9 2 (0.65%) SWIFT
9 2 (0.65%) Video Conferencing
Operating Systems
1 95 (30.84%) Windows
2 37 (12.01%) Windows 10
3 32 (10.39%) Windows 7
4 31 (10.06%) Windows Server
5 16 (5.19%) Windows Server 2012
6 12 (3.90%) Windows Server 2008
7 10 (3.25%) Linux
7 10 (3.25%) Mac OS
8 9 (2.92%) Unix
8 9 (2.92%) Windows 8
9 8 (2.60%) Windows Server 2003
10 6 (1.95%) Android
10 6 (1.95%) Apple iOS
11 4 (1.30%) OpenVMS
12 3 (0.97%) Windows XP
13 2 (0.65%) Mac OS X
14 1 (0.32%) MVS
14 1 (0.32%) Windows 2000
Processes & Methodologies
1 93 (30.19%) ITIL
2 63 (20.45%) Service Management
3 53 (17.21%) Incident Management
4 42 (13.64%) Service Delivery
5 35 (11.36%) Problem-Solving
6 33 (10.71%) ITSM
7 27 (8.77%) Agile Software Development
7 27 (8.77%) Change Management
8 24 (7.79%) Problem Management
9 19 (6.17%) Continuous Improvement
9 19 (6.17%) DevOps
9 19 (6.17%) Migration
10 17 (5.52%) Customer Requirements
10 17 (5.52%) Infrastructure Engineering
10 17 (5.52%) Root Cause Analysis
11 16 (5.19%) Proactive Monitoring
12 14 (4.55%) Capacity Management
13 13 (4.22%) IT Strategy
13 13 (4.22%) PRINCE2
13 13 (4.22%) Trend Analysis
Programming Languages
1 31 (10.06%) SQL
2 8 (2.60%) ABAP
2 8 (2.60%) PowerShell
3 6 (1.95%) VBScript
4 4 (1.30%) C
4 4 (1.30%) C#
4 4 (1.30%) Fortran
5 3 (0.97%) Java
5 3 (0.97%) PL/SQL
6 2 (0.65%) C++
6 2 (0.65%) T-SQL
7 1 (0.32%) Python
7 1 (0.32%) SAPscript
Qualifications
1 38 (12.34%) Security Cleared
2 28 (9.09%) SC Cleared
3 24 (7.79%) Microsoft Certification
4 22 (7.14%) Degree
5 17 (5.52%) Cisco Certification
5 17 (5.52%) MCSE
6 15 (4.87%) ITIL Foundation Certificate
6 15 (4.87%) MCP
7 11 (3.57%) CCNA
7 11 (3.57%) DV Cleared
8 8 (2.60%) CCNP
9 6 (1.95%) ITIL Certification
10 4 (1.30%) AWS Certification
10 4 (1.30%) Master's Degree
10 4 (1.30%) MCSA
11 3 (0.97%) ISEB
11 3 (0.97%) ISTQB
12 2 (0.65%) A+ Certification
13 1 (0.32%) ECDL
13 1 (0.32%) PMI Certification
Quality Assurance & Compliance
1 9 (2.92%) QA
2 7 (2.27%) PMO
3 3 (0.97%) Data Quality
3 3 (0.97%) GxP
4 2 (0.65%) GDPR
4 2 (0.65%) ISO/IEC 27001
4 2 (0.65%) PCI DSS
4 2 (0.65%) Sarbanes-Oxley
5 1 (0.32%) COBIT
System Software
1 60 (19.48%) Active Directory
2 14 (4.55%) VMware Infrastructure
3 8 (2.60%) VMware ESXi
4 7 (2.27%) Hyper-V
5 6 (1.95%) Docker
5 6 (1.95%) Terminal Server
5 6 (1.95%) XenApp
6 5 (1.62%) Microsoft App-V
7 1 (0.32%) Citrix Presentation Server
7 1 (0.32%) Microsoft Virtual Server
7 1 (0.32%) Virtual Machines
7 1 (0.32%) Virtual Servers
Systems Management
1 24 (7.79%) SCCM
2 6 (1.95%) Ansible
2 6 (1.95%) Control-M
2 6 (1.95%) Kubernetes
3 5 (1.62%) Cisco CUCM
3 5 (1.62%) Cisco UCCX
3 5 (1.62%) SCOM
4 3 (0.97%) AirWatch
4 3 (0.97%) HP ALM
4 3 (0.97%) Microsoft Intune
4 3 (0.97%) Trend Micro Deep Security
5 2 (0.65%) HP Quality Center
5 2 (0.65%) Single Sign-On
6 1 (0.32%) BMC Performance Manager
Vendors
1 79 (25.65%) Microsoft
2 24 (7.79%) Remedy
3 21 (6.82%) SAP
3 21 (6.82%) VMware
4 19 (6.17%) Cisco
5 17 (5.52%) Oracle
6 12 (3.90%) BMC
6 12 (3.90%) ServiceNow
7 10 (3.25%) Red Hat
8 9 (2.92%) Apple
8 9 (2.92%) Ivanti
9 8 (2.60%) Juniper
10 6 (1.95%) Forcepoint
11 5 (1.62%) Bloomberg
11 5 (1.62%) Citrix
11 5 (1.62%) Google
11 5 (1.62%) HP
11 5 (1.62%) Novell
11 5 (1.62%) SolarWinds
11 5 (1.62%) SunGard