SLA Contracts in the South East

Service Level Agreement (SLA)
England > South East

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 70 69 74
Rank change year-on-year -1 +5 +15
Contract jobs citing SLA 154 192 250
As % of all contract jobs advertised in the South East 2.79% 3.29% 3.22%
As % of the Quality Assurance & Compliance category 18.29% 21.65% 20.02%
Number of daily rates quoted 72 114 142
10th Percentile £148 £144 £133
25th Percentile £198 £165 £163
Median daily rate (50th Percentile) £285 £238 £291
Median % change year-on-year +20.00% -18.45% -31.47%
75th Percentile £449 £447 £488
90th Percentile £550 £493 £575
England median daily rate £330 £298 £350
% change year-on-year +10.92% -15.00% -6.67%
Number of hourly rates quoted 11 14 18
10th Percentile £11.80 £16.43 £11.85
25th Percentile £13.00 £18.25 £14.53
Median hourly rate £18.00 £18.50 £16.50
Median % change year-on-year -2.70% +12.12% +17.86%
75th Percentile £30.00 £19.88 £16.75
90th Percentile £32.50 £20.35 £20.00
England median hourly rate £14.60 £18.50 £16.50
% change year-on-year -21.08% +12.12% +17.86%

All Quality Assurance and Compliance Skills
South East

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 842 887 1,249
As % of all contract IT jobs advertised in the South East 15.24% 15.22% 16.07%
Number of daily rates quoted 436 564 804
10th Percentile £232 £200 £225
25th Percentile £362 £350 £363
Median daily rate (50th Percentile) £475 £475 £475
Median % change year-on-year - - +5.56%
75th Percentile £575 £578 £588
90th Percentile £638 £700 £650
England median daily rate £525 £525 £525
% change year-on-year - - +10.53%
Number of hourly rates quoted 65 42 50
10th Percentile £10.82 £18.25 £12.31
25th Percentile £15.38 £18.75 £16.25
Median hourly rate £27.50 £30.00 £21.05
Median % change year-on-year -8.33% +42.52% -17.45%
75th Percentile £48.75 £51.14 £33.75
90th Percentile £65.00 £67.50 £48.95
England median hourly rate £22.04 £40.25 £27.50
% change year-on-year -45.25% +46.36% +30.95%

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Contractor Daily Rate Trend in the South East

3-month moving average daily rate quoted in jobs citing SLA in the South East.

Daily rate trend for SLA in the South East

SLA
Daily Rate Histogram in the South East

Daily rate distribution for jobs citing SLA in the South East over the 6 months to 27 April 2024.

Daily rate histogram for SLA in the South East

SLA
Contractor Hourly Rate Trend in the South East

3-month moving average hourly rates quoted in jobs citing SLA in the South East.

Hourly rate trend for SLA in the South East

SLA
Hourly Rate Histogram in the South East

Hourly rate distribution of jobs citing SLA in the South East over the 6 months to 27 April 2024.

Hourly rate histogram for SLA in the South East

SLA
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the South East region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +11 92 £250 -44.44% 39
Berkshire +14 68 £285 -32.94% 17
Hampshire -19 32 £475 +72.73% 18
Buckinghamshire +2 16 £225 -50.00% 9
Surrey -5 16 £400 +131.88% 10
West Sussex +9 9 £500 +33.33% 2
Oxfordshire - 8 £172 - 13
Kent +2 3 £638 +275.00% 10
SLA
England

SLA
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (3.25%) Microsoft Exchange
2 3 (1.95%) SharePoint
3 2 (1.30%) Exchange Server 2007
3 2 (1.30%) Exchange Server 2013
3 2 (1.30%) OpenStack
4 1 (0.65%) JBoss
4 1 (0.65%) Red Hat Fuse
Applications
1 20 (12.99%) Microsoft Office
2 6 (3.90%) MS Visio
3 4 (2.60%) Microsoft Excel
4 3 (1.95%) Adobe Creative Suite
Business Applications
1 2 (1.30%) assyst
1 2 (1.30%) Remedy ITSM
Cloud Services
1 23 (14.94%) Microsoft 365
2 8 (5.19%) Azure
3 6 (3.90%) Power Platform
4 4 (2.60%) Entra ID
5 3 (1.95%) WhatsApp
6 2 (1.30%) AWS
7 1 (0.65%) Amazon ECS
7 1 (0.65%) Amazon EKS
7 1 (0.65%) Serverless
Communications & Networking
1 24 (15.58%) LAN
2 12 (7.79%) SAN
2 12 (7.79%) TCP/IP
2 12 (7.79%) VPN
3 11 (7.14%) WAN
3 11 (7.14%) Wireless
4 8 (5.19%) Remote Desktop
5 6 (3.90%) Wi-Fi
6 5 (3.25%) Cisco ASA
6 5 (3.25%) DHCP
6 5 (3.25%) DNS
6 5 (3.25%) Firewall
6 5 (3.25%) Radio Access Network
7 4 (2.60%) Cisco ISE
7 4 (2.60%) Network Security
8 2 (1.30%) Cisco IOS
8 2 (1.30%) Fibre Channel
8 2 (1.30%) iSCSI
8 2 (1.30%) NAS
8 2 (1.30%) VLAN
Database & Business Intelligence
1 6 (3.90%) Power BI
2 2 (1.30%) GIS
2 2 (1.30%) Tableau
3 1 (0.65%) PostgreSQL
3 1 (0.65%) Relational Database
Development Applications
1 1 (0.65%) Git
1 1 (0.65%) Hudson
1 1 (0.65%) Jenkins
1 1 (0.65%) JUnit
1 1 (0.65%) Yeoman
General
1 61 (39.61%) Social Skills
2 13 (8.44%) Finance
3 12 (7.79%) Retail
4 9 (5.84%) Analytical Skills
5 7 (4.55%) Legal
6 6 (3.90%) Marketing
7 5 (3.25%) Public Sector
8 4 (2.60%) Police
9 3 (1.95%) Front Office
9 3 (1.95%) Organisational Skills
9 3 (1.95%) Presentation Skills
9 3 (1.95%) Telecoms
10 2 (1.30%) Aerospace
10 2 (1.30%) Banking
10 2 (1.30%) Inclusion and Diversity
10 2 (1.30%) Law
11 1 (0.65%) Automotive
11 1 (0.65%) Influencing Skills
Job Titles
1 27 (17.53%) 1st Line Support
2 24 (15.58%) Analyst
3 17 (11.04%) IT Support
3 17 (11.04%) Service Analyst
4 15 (9.74%) Operations Technician
5 12 (7.79%) IT Technician
6 11 (7.14%) Architect
6 11 (7.14%) Network Architect
6 11 (7.14%) Service Desk Analyst
7 9 (5.84%) Support Engineer
7 9 (5.84%) Technical Specialist
8 8 (5.19%) Data Centre Engineer
9 6 (3.90%) Network Engineer
9 6 (3.90%) Support Specialist
9 6 (3.90%) Technical Support
9 6 (3.90%) Technical Support Specialist
10 5 (3.25%) Break Fix Engineer
10 5 (3.25%) Data Centre Operations Engineer
10 5 (3.25%) Infrastructure Engineer
10 5 (3.25%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 3 (1.95%) .NET
2 2 (1.30%) Node.js
3 1 (0.65%) AngularJS
3 1 (0.65%) Apache Camel
3 1 (0.65%) Elastic Stack
3 1 (0.65%) REST
3 1 (0.65%) RESTful
3 1 (0.65%) SOAP
3 1 (0.65%) Spring
3 1 (0.65%) Spring Boot
3 1 (0.65%) Web Services
Miscellaneous
1 11 (7.14%) Data Centre
1 11 (7.14%) Distributed Systems
2 7 (4.55%) CMDB
2 7 (4.55%) Management Information System
2 7 (4.55%) Video Conferencing
3 6 (3.90%) Digital Signage
4 3 (1.95%) Driving Licence
5 2 (1.30%) Blackberry
5 2 (1.30%) Self-Motivation
5 2 (1.30%) Smartphone
6 1 (0.65%) Data Protection Act
6 1 (0.65%) iPhone
6 1 (0.65%) Smartcard
Operating Systems
1 41 (26.62%) Windows
2 23 (14.94%) Windows 10
3 15 (9.74%) Unix
4 12 (7.79%) Windows 7
5 8 (5.19%) Apple iOS
5 8 (5.19%) Linux
6 3 (1.95%) Mac OS
6 3 (1.95%) Ubuntu
7 2 (1.30%) Android
7 2 (1.30%) Mac OS X
7 2 (1.30%) Windows Server
8 1 (0.65%) Windows Server 2016
8 1 (0.65%) Windows Server 2019
Processes & Methodologies
1 50 (32.47%) Service Delivery
2 42 (27.27%) Problem-Solving
3 28 (18.18%) Customer Service
3 28 (18.18%) ITIL
4 21 (13.64%) Continuous Improvement
4 21 (13.64%) Incident Management
5 15 (9.74%) Customer Requirements
6 14 (9.09%) Service Management
7 12 (7.79%) Agile
7 12 (7.79%) Preventative Maintenance
8 10 (6.49%) Customer Experience
8 10 (6.49%) Project Delivery
8 10 (6.49%) Stakeholder Management
9 9 (5.84%) Computer Science
9 9 (5.84%) Roadmaps
10 8 (5.19%) Break/Fix
10 8 (5.19%) Coaching
10 8 (5.19%) Disaster Recovery
10 8 (5.19%) ITSM
11 7 (4.55%) CRM
Programming Languages
1 7 (4.55%) SQL
2 5 (3.25%) PowerShell
3 3 (1.95%) VB.NET
4 2 (1.30%) C++
5 1 (0.65%) Java
5 1 (0.65%) JavaScript
5 1 (0.65%) Python
5 1 (0.65%) VB
Qualifications
1 49 (31.82%) Security Cleared
2 22 (14.29%) Degree
3 17 (11.04%) SC Cleared
4 11 (7.14%) DV Cleared
5 9 (5.84%) Cisco Certification
6 7 (4.55%) CCNP
7 5 (3.25%) BPSS Clearance
7 5 (3.25%) CCNA
7 5 (3.25%) Computer Science Degree
7 5 (3.25%) Microsoft Certification
8 4 (2.60%) CCSA
8 4 (2.60%) JNCIA
9 3 (1.95%) ITIL Certification
10 2 (1.30%) MCSE
10 2 (1.30%) Server+ Certification
10 2 (1.30%) VMware Certified Professional (VCP)
11 1 (0.65%) A+ Certification
Quality Assurance & Compliance
1 3 (1.95%) Accessibility
1 3 (1.95%) ISO 9001
1 3 (1.95%) ISO/IEC 20000
2 2 (1.30%) QA
System Software
1 27 (17.53%) Active Directory
2 8 (5.19%) VMware Infrastructure
3 6 (3.90%) Hyper-V
4 5 (3.25%) Virtual Machines
4 5 (3.25%) vSphere
5 2 (1.30%) BitLocker
5 2 (1.30%) Firmware
6 1 (0.65%) Docker
6 1 (0.65%) Virtual Desktop
Systems Management
1 13 (8.44%) SCCM
2 5 (3.25%) AirWatch
3 4 (2.60%) Microsoft Intune
3 4 (2.60%) Terraform
4 3 (1.95%) WSUS
5 2 (1.30%) Kubernetes
6 1 (0.65%) Ansible
Vendors
1 75 (48.70%) Microsoft
2 25 (16.23%) ServiceNow
3 20 (12.99%) HP
4 15 (9.74%) Cisco
5 8 (5.19%) Dell
5 8 (5.19%) Juniper
5 8 (5.19%) VMware
6 6 (3.90%) Remedy
7 5 (3.25%) Apple
7 5 (3.25%) Palo Alto
8 4 (2.60%) Blue Coat
8 4 (2.60%) CheckPoint
9 3 (1.95%) Adobe
9 3 (1.95%) F5
9 3 (1.95%) Nokia
9 3 (1.95%) Planview
10 2 (1.30%) Alcatel-Lucent
10 2 (1.30%) BMC
10 2 (1.30%) McAfee
10 2 (1.30%) MobileIron