Period
to 11 November 2019

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 11 November 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > South East
6 months to
11 Nov 2019
Same period 2018 Same period 2017
Rank 97 127 115
Rank change year-on-year +30 -12 -29
Contract jobs citing SLA 337 347 354
As % of all contract IT jobs advertised in the South East 2.49% 2.12% 2.12%
As % of the Quality Assurance & Compliance category 20.05% 16.94% 16.25%
Number of daily rates quoted 178 163 201
South East median daily rate £333 £325 £340
Median daily rate % change year-on-year +2.31% -4.41% -2.86%
10th Percentile £117 £118 £125
90th Percentile £523 £525 £500
England median daily rate £325 £311 £300
% change year-on-year +4.42% +3.75% -7.69%
Number of hourly rates quoted 22 33 27
South East median hourly rate £15.75 £14.00 £17.50
Median hourly rate % change year-on-year +12.50% -20.00% +25.00%
10th Percentile £10.85 £11.65 £12.38
90th Percentile £21.35 £21.84 £19.35
England median hourly rate £16.00 £15.50 £15.00
% change year-on-year +3.23% +3.33% +1.01%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Contract vacancies with a requirement for quality assurance or compliance skills 1,681 2,049 2,179
As % of all contract IT jobs advertised in the South East 12.44% 12.51% 13.04%
Number of daily rates quoted 988 1,217 1,301
South East median daily rate £420 £425 £400
Median daily rate % change year-on-year -1.18% +6.25% -
10th Percentile £200 £220 £238
90th Percentile £593 £597 £560
England median daily rate £450 £450 £450
Number of hourly rates quoted 89 59 69
South East median hourly rate £45.00 £20.08 £22.00
Median hourly rate % change year-on-year +124.16% -8.75% +6.40%
10th Percentile £13.70 £12.65 £12.50
90th Percentile £82.50 £48.00 £50.00
England median hourly rate £21.42 £22.50 £20.00
% change year-on-year -4.82% +12.50% -12.42%

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the South East.

Contractor daily rate trend for SLA in the South East

SLA
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing SLA in the South East over the 6 months to 11 November 2019.

Contractor daily rate histogram for SLA in the South East

SLA
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the South East.

Contractor hourly rate trend for SLA in the South East

SLA
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing SLA in the South East over the 6 months to 11 November 2019.

Contractor hourly rate histogram for SLA in the South East

SLA
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the South East region over the 6 months to 11 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +2 165 £260 -25.71% 68
Berkshire -3 115 £268 -23.57% 32
Hampshire +13 54 £300 +9.09% 30
Surrey +10 42 £248 -23.85% 25
Buckinghamshire -7 40 £350 +5.58% 31
West Sussex +42 33 £388 +51.22% 13
Kent +25 20 £400 +1.27% 10
East Sussex +23 18 £475 +123.53% 11
Oxfordshire +33 10 £165 -67.00% 5
Home Counties +2 2 - -
Middlesex +10 1 £130 -
SLA
England

For the 6 months to 11 November 2019, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for SLA.

1 121 (35.91%) Windows
2 119 (35.31%) ITIL
3 96 (28.49%) Microsoft
4 76 (22.55%) Service Management
5 74 (21.96%) Active Directory
6 73 (21.66%) Incident Management
7 63 (18.69%) Telecoms
8 62 (18.40%) Microsoft Office
9 53 (15.73%) Windows 7
10 52 (15.43%) Finance
11 50 (14.84%) Security Cleared
12 48 (14.24%) Service Delivery
13 46 (13.65%) Problem-Solving
14 41 (12.17%) Windows 10
15 39 (11.57%) Root Cause Analysis
16 38 (11.28%) Self-Motivation
16 38 (11.28%) Change Management
17 37 (10.98%) Analytical Skills
18 34 (10.09%) Office 365
19 33 (9.79%) Windows Server
19 33 (9.79%) SAP
19 33 (9.79%) Microsoft Certification
19 33 (9.79%) SCCM
19 33 (9.79%) Problem Management
20 32 (9.50%) Degree
21 30 (8.90%) Cisco Certification
22 29 (8.61%) WAN
22 29 (8.61%) SC Cleared
23 28 (8.31%) Time Management
23 28 (8.31%) Agile Software Development

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (7.12%) SharePoint
2 15 (4.45%) Confluence
3 12 (3.56%) MS Exchange
4 9 (2.67%) Exchange Server 2010
5 6 (1.78%) Skype for Business
6 4 (1.19%) IIS
7 3 (0.89%) IBM Notes
7 3 (0.89%) Oracle Workflow
8 2 (0.59%) Apache
8 2 (0.59%) CMS
8 2 (0.59%) Oracle SOA Suite
8 2 (0.59%) WebLogic
9 1 (0.30%) Appian
9 1 (0.30%) Cloud Foundry
9 1 (0.30%) Exchange Server 2013
9 1 (0.30%) JBoss
9 1 (0.30%) OpenStack
9 1 (0.30%) SharePoint 2010
9 1 (0.30%) SharePoint 2013
9 1 (0.30%) Tomcat
Applications
1 62 (18.40%) Microsoft Office
2 16 (4.75%) Microsoft Excel
3 6 (1.78%) Microsoft PowerPoint
3 6 (1.78%) MS Visio
4 2 (0.59%) Acrobat
5 1 (0.30%) Microsoft Project
Business Applications
1 14 (4.15%) SAP HCM
2 10 (2.97%) assyst
3 9 (2.67%) Remedy ITSM
4 3 (0.89%) Eloqua
4 3 (0.89%) SAP CO
4 3 (0.89%) SAP FI
4 3 (0.89%) SAP FI/CO
4 3 (0.89%) SAP S/4HANA
5 2 (0.59%) SAP ERP
6 1 (0.30%) NetSuite
6 1 (0.30%) SAP MM
6 1 (0.30%) SAP SRM
6 1 (0.30%) TrackWise
6 1 (0.30%) Unica
Cloud Services
1 34 (10.09%) Office 365
2 14 (4.15%) SuccessFactors
2 14 (4.15%) Trello
3 13 (3.86%) Azure
4 6 (1.78%) AWS
5 5 (1.48%) SaaS
6 2 (0.59%) Azure Active Directory
6 2 (0.59%) GCP
6 2 (0.59%) IaaS
6 2 (0.59%) iTunes
6 2 (0.59%) PaaS
7 1 (0.30%) Amazon EMR
7 1 (0.30%) Cloud Computing
7 1 (0.30%) Dynamics 365
7 1 (0.30%) OneDrive
Communications & Networking
1 29 (8.61%) WAN
2 24 (7.12%) LAN
3 21 (6.23%) Wireless
4 20 (5.93%) DNS
5 18 (5.34%) VPN
6 17 (5.04%) Firewall
7 16 (4.75%) Radio Access Network
8 15 (4.45%) DHCP
8 15 (4.45%) NX-OS
8 15 (4.45%) TCP/IP
9 14 (4.15%) 4G
10 13 (3.86%) Internet
11 10 (2.97%) MPLS
12 9 (2.67%) Ethernet
13 8 (2.37%) SAN
14 7 (2.08%) 2G
14 7 (2.08%) Wi-Fi
15 6 (1.78%) 3G
15 6 (1.78%) VLAN
15 6 (1.78%) VoIP
Database & Business Intelligence
1 8 (2.37%) SQL Server
2 7 (2.08%) Data Warehouse
2 7 (2.08%) SAP BW
3 6 (1.78%) BusinessObjects
3 6 (1.78%) BusinessObjects Business Intelligence
3 6 (1.78%) BusinessObjects Web Intelligence
3 6 (1.78%) SAP HANA
4 4 (1.19%) Relational Database
5 3 (0.89%) MySQL
5 3 (0.89%) Oracle Database
6 2 (0.59%) MS Access
6 2 (0.59%) SQL Server 2008
7 1 (0.30%) Big Data
7 1 (0.30%) Data Lake
7 1 (0.30%) MongoDB
7 1 (0.30%) Oracle Database 12c
7 1 (0.30%) Oracle Reports
7 1 (0.30%) RDBMS
7 1 (0.30%) SQL Server 2012
7 1 (0.30%) SQL Server 2016
Development Applications
1 16 (4.75%) JIRA
2 7 (2.08%) InstallShield
2 7 (2.08%) MSI
3 4 (1.19%) ProC
4 3 (0.89%) Team Foundation Server
5 2 (0.59%) PowerBuilder
5 2 (0.59%) VSS/SourceSafe
6 1 (0.30%) Hudson
6 1 (0.30%) PVCS
6 1 (0.30%) Toad
General
1 63 (18.69%) Telecoms
2 52 (15.43%) Finance
3 11 (3.26%) Public Sector
4 10 (2.97%) Legal
5 9 (2.67%) Back Office
6 7 (2.08%) Banking
7 5 (1.48%) Marketing
8 4 (1.19%) Police
9 3 (0.89%) Manufacturing
9 3 (0.89%) Retail
10 2 (0.59%) General Ledger
11 1 (0.30%) Automotive
11 1 (0.30%) Billing
11 1 (0.30%) Financial Institution
11 1 (0.30%) Front Office
11 1 (0.30%) Military
11 1 (0.30%) Pharmaceutical
Job Titles
1 76 (22.55%) Analyst
2 43 (12.76%) Service Analyst
3 40 (11.87%) Service Desk Analyst
4 33 (9.79%) Support Engineer
5 26 (7.72%) Network Engineer
6 25 (7.42%) IT Support
7 23 (6.82%) IT Engineer
8 19 (5.64%) Consultant
8 19 (5.64%) IT Analyst
9 17 (5.04%) Infrastructure Engineer
9 17 (5.04%) Service Desk Support
10 16 (4.75%) 2nd Line Support
10 16 (4.75%) SAP Consultant
10 16 (4.75%) Service Manager
11 15 (4.45%) Operations Manager
11 15 (4.45%) Telecoms Manager
12 14 (4.15%) Delivery Manager
12 14 (4.15%) Service Desk Support Analyst
13 13 (3.86%) Desktop Support
14 12 (3.56%) Desktop Engineer
Libraries, Frameworks & Software Standards
1 6 (1.78%) .NET
1 6 (1.78%) Web Services
2 3 (0.89%) LDAP
3 2 (0.59%) 802.1X
3 2 (0.59%) CSS
3 2 (0.59%) REST
3 2 (0.59%) XML
4 1 (0.30%) ASP.NET
4 1 (0.30%) ASP.NET Core
4 1 (0.30%) EDI
4 1 (0.30%) HTML
4 1 (0.30%) J2EE
4 1 (0.30%) React
4 1 (0.30%) SailPoint
4 1 (0.30%) SAP Fiori
4 1 (0.30%) SAPUI5
4 1 (0.30%) Spring Boot
4 1 (0.30%) STL
4 1 (0.30%) Struts
4 1 (0.30%) Twitter Bootstrap
Miscellaneous
1 38 (11.28%) Self-Motivation
2 37 (10.98%) Analytical Skills
3 21 (6.23%) Management Information System
4 19 (5.64%) Data Centre
5 7 (2.08%) NHS
6 6 (1.78%) CMDB
6 6 (1.78%) Driving Licence
6 6 (1.78%) Virtual Team
7 5 (1.48%) Fat Client
7 5 (1.48%) Thin Client
8 4 (1.19%) Blackberry
9 3 (0.89%) Enterprise Software
9 3 (0.89%) Private Cloud
10 2 (0.59%) Client/Server
10 2 (0.59%) IBM Mainframe
10 2 (0.59%) Mainframe
10 2 (0.59%) PMI
10 2 (0.59%) Public Cloud
10 2 (0.59%) Smartphone
10 2 (0.59%) SWIFT
Operating Systems
1 121 (35.91%) Windows
2 53 (15.73%) Windows 7
3 41 (12.17%) Windows 10
4 33 (9.79%) Windows Server
5 22 (6.53%) Windows Server 2008
6 19 (5.64%) Windows Server 2012
7 15 (4.45%) Apple iOS
8 12 (3.56%) Unix
8 12 (3.56%) Windows 8
9 11 (3.26%) Windows Server 2003
10 10 (2.97%) Linux
11 8 (2.37%) Android
11 8 (2.37%) Mac OS
12 4 (1.19%) OpenVMS
12 4 (1.19%) Windows XP
13 2 (0.59%) Mac OS X
13 2 (0.59%) Red Hat Enterprise Linux
13 2 (0.59%) Windows Mobile
13 2 (0.59%) Windows Vista
14 1 (0.30%) VMS
Processes & Methodologies
1 119 (35.31%) ITIL
2 76 (22.55%) Service Management
3 73 (21.66%) Incident Management
4 48 (14.24%) Service Delivery
5 46 (13.65%) Problem-Solving
6 39 (11.57%) Root Cause Analysis
7 38 (11.28%) Change Management
8 33 (9.79%) Problem Management
9 28 (8.31%) Agile Software Development
9 28 (8.31%) Time Management
10 27 (8.01%) Process Improvement
11 26 (7.72%) ITSM
12 23 (6.82%) Workflow
13 20 (5.93%) Capacity Management
13 20 (5.93%) Project Management
14 19 (5.64%) Infrastructure Engineering
15 17 (5.04%) Customer Requirements
15 17 (5.04%) Stakeholder Management
16 16 (4.75%) Proactive Monitoring
16 16 (4.75%) Project Delivery
Programming Languages
1 26 (7.72%) SQL
2 9 (2.67%) ABAP
2 9 (2.67%) PowerShell
3 8 (2.37%) C
4 6 (1.78%) Java
5 4 (1.19%) C++
5 4 (1.19%) Fortran
5 4 (1.19%) PL/SQL
6 3 (0.89%) T-SQL
6 3 (0.89%) VBScript
6 3 (0.89%) VC++
7 2 (0.59%) JavaScript
7 2 (0.59%) Python
8 1 (0.30%) C#
8 1 (0.30%) Java 8
8 1 (0.30%) Perl
8 1 (0.30%) PHP
8 1 (0.30%) SAPscript
8 1 (0.30%) VB
Qualifications
1 50 (14.84%) Security Cleared
2 33 (9.79%) Microsoft Certification
3 32 (9.50%) Degree
4 30 (8.90%) Cisco Certification
5 29 (8.61%) SC Cleared
6 23 (6.82%) CCNA
7 18 (5.34%) MCSE
8 17 (5.04%) DV Cleared
9 10 (2.97%) CCNP
9 10 (2.97%) MCP
10 8 (2.37%) ITIL Certification
11 7 (2.08%) ITIL Foundation Certificate
12 4 (1.19%) DBS Check
12 4 (1.19%) Master's Degree
12 4 (1.19%) MCSA
13 3 (0.89%) A+ Certification
13 3 (0.89%) MCITP
14 2 (0.59%) ISTQB
14 2 (0.59%) PMI Certification
14 2 (0.59%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 22 (6.53%) QA
2 10 (2.97%) PMO
3 3 (0.89%) Data Quality
4 2 (0.59%) GDPR
4 2 (0.59%) ISO/IEC 27001
4 2 (0.59%) Sarbanes-Oxley
5 1 (0.30%) GxP
5 1 (0.30%) PCI DSS
System Software
1 74 (21.96%) Active Directory
2 16 (4.75%) VMware Infrastructure
3 13 (3.86%) XenApp
4 7 (2.08%) Microsoft App-V
5 5 (1.48%) Hyper-V
5 5 (1.48%) VMware ESXi
6 3 (0.89%) Citrix Presentation Server
6 3 (0.89%) Terminal Server
7 2 (0.59%) Virtual Machines
7 2 (0.59%) Virtual Servers
7 2 (0.59%) XenDesktop
8 1 (0.30%) Corosync
8 1 (0.30%) Docker
8 1 (0.30%) Forefront TMG
8 1 (0.30%) ISA Server
8 1 (0.30%) Microsoft Virtual Server
8 1 (0.30%) UAG
8 1 (0.30%) VMware NSX
Systems Management
1 33 (9.79%) SCCM
2 5 (1.48%) Cisco CUCM
2 5 (1.48%) Cisco UCCX
3 4 (1.19%) AirWatch
4 3 (0.89%) HP ALM
4 3 (0.89%) Microsoft Intune
5 2 (0.59%) Control-M
5 2 (0.59%) McAfee ePO
5 2 (0.59%) Norton AntiVirus
6 1 (0.30%) Ansible
6 1 (0.30%) Jamf Pro
6 1 (0.30%) NetBackup
6 1 (0.30%) Oracle Enterprise Manager
6 1 (0.30%) Pacemaker
6 1 (0.30%) Puppet
6 1 (0.30%) SCOM
6 1 (0.30%) Single Sign-On
6 1 (0.30%) Symantec Endpoint Protection
6 1 (0.30%) Tivoli Storage Manager
6 1 (0.30%) vRealize
Vendors
1 96 (28.49%) Microsoft
2 33 (9.79%) SAP
3 28 (8.31%) Cisco
4 27 (8.01%) Remedy
5 23 (6.82%) VMware
6 19 (5.64%) Huawei
7 17 (5.04%) ServiceNow
8 14 (4.15%) Oracle
9 13 (3.86%) Samsung
10 12 (3.56%) Dell
11 11 (3.26%) Citrix
12 10 (2.97%) HP
12 10 (2.97%) Ivanti
13 9 (2.67%) BMC
14 8 (2.37%) McAfee
15 7 (2.08%) Juniper
15 7 (2.08%) Novell
16 6 (1.78%) Forcepoint
17 5 (1.48%) Bloomberg
17 5 (1.48%) BT