Period
to 21 November 2017

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > South East
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 118 82 86
Rank change year-on-year -36 +4 -12
Contract jobs citing SLA 340 428 476
As % of all contract IT jobs advertised in the South East 2.02% 2.57% 2.47%
As % of the Quality Assurance & Compliance category 15.48% 21.63% 19.63%
Number of daily rates quoted 197 213 187
South East median daily rate £340 £350 £325
Median daily rate % change year-on-year -2.86% +7.69% +18.18%
10th Percentile £122 £136 £128
90th Percentile £500 £488 £458
England median daily rate £300 £325 £325
% change year-on-year -7.69% - +8.33%
Number of hourly rates quoted 26 45 59
South East median hourly rate £17.50 £14.70 £18.50
Median hourly rate % change year-on-year +19.05% -20.54% +17.31%
10th Percentile £12.34 £12.10 £12.00
90th Percentile £19.38 £28.30 £24.00
England median hourly rate £14.82 £15.00 £17.17
% change year-on-year -1.23% -12.61% +7.28%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Contract vacancies with a requirement for quality assurance or compliance skills 2196 1979 2425
As % of all contract IT jobs advertised in the South East 13.05% 11.90% 12.58%
Number of daily rates quoted 1309 1143 1321
South East median daily rate £400 £400 £388
Median daily rate % change year-on-year - +3.23% +10.71%
10th Percentile £235 £220 £218
90th Percentile £563 £568 £538
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 70 97 113
South East median hourly rate £25.00 £22.50 £21.55
Median hourly rate % change year-on-year +11.11% +4.41% +26.50%
10th Percentile £12.95 £11.85 £12.00
90th Percentile £50.08 £45.00 £58.80
England median hourly rate £20.00 £22.67 £21.64
% change year-on-year -11.77% +4.75% +10.97%

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the South East.

Contractor daily rate trend for SLA in the South East

SLA
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing SLA in the South East over the 6 months to 21 November 2017.

Contractor daily rate histogram for SLA in the South East

SLA
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the South East.

Contractor hourly rate trend for SLA in the South East

SLA
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the South East region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -52 170 £321 -8.36% 26
Berkshire -41 80 £377 +47.84% 10
Buckinghamshire -39 69 £180 -57.24% 9
Surrey +11 62 £365 +37.74% 8
Hampshire -18 50 £354 -11.56% 18
West Sussex +12 35 £275 -24.66% 1
Oxfordshire +14 21 £320 +60.00% 7
Middlesex +7 10 £328 -20.61%
Kent -16 7 £200 -11.11% 3
East Sussex +4 5 £425 +23.19%
Sussex - 1 £450 -
SLA
England

For the 6 months to 21 November 2017, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for SLA.

1 155 (45.59%) ITIL
2 98 (28.82%) Microsoft
3 92 (27.06%) Windows
4 76 (22.35%) Active Directory
5 68 (20.00%) Service Management
5 68 (20.00%) Finance
6 65 (19.12%) Service Delivery
7 62 (18.24%) Microsoft Office
8 52 (15.29%) Analytical Skills
9 50 (14.71%) Windows 7
10 49 (14.41%) Security Cleared
10 49 (14.41%) Cisco
11 47 (13.82%) SQL
12 46 (13.53%) VMware
13 40 (11.76%) Incident Management
13 40 (11.76%) ITIL V3
14 36 (10.59%) Continuous Improvement
14 36 (10.59%) Telecoms
14 36 (10.59%) Change Management
14 36 (10.59%) Project Management
15 35 (10.29%) SC Cleared
16 33 (9.71%) Management Information System
17 32 (9.41%) DNS
18 30 (8.82%) Firewall
18 30 (8.82%) Windows 10
18 30 (8.82%) Windows Server
19 29 (8.53%) Office 365
19 29 (8.53%) LAN
19 29 (8.53%) VMware Infrastructure
20 28 (8.24%) Problem Management

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (4.71%) MS Exchange
2 12 (3.53%) Exchange Server 2010
3 10 (2.94%) IIS
4 9 (2.65%) Oracle Workflow
5 8 (2.35%) SharePoint
6 6 (1.76%) Apache
6 6 (1.76%) Documentum
7 4 (1.18%) Exchange Server 2007
8 3 (0.88%) Exchange Server 2013
8 3 (0.88%) WebSphere
8 3 (0.88%) WebSphere Application Server
9 2 (0.59%) CMS
9 2 (0.59%) IBM Notes
9 2 (0.59%) OpenStack
9 2 (0.59%) SAS
9 2 (0.59%) Skype for Business
9 2 (0.59%) Tomcat
10 1 (0.29%) Exchange Server 2003
10 1 (0.29%) IBM HTTP Server
10 1 (0.29%) JBoss
Applications
1 62 (18.24%) Microsoft Office
2 11 (3.24%) Microsoft Excel
3 8 (2.35%) Microsoft PowerPoint
4 5 (1.47%) MS Visio
5 1 (0.29%) Spreadsheet
Business Applications
1 10 (2.94%) Oracle BPM
1 10 (2.94%) Remedy ITSM
1 10 (2.94%) Sonata
2 6 (1.76%) PlanetPress Connect
3 2 (0.59%) HFM
3 2 (0.59%) Hyperion Planning
4 1 (0.29%) assyst
4 1 (0.29%) Oracle Subledger Accounting
4 1 (0.29%) PeopleSoft Financials
4 1 (0.29%) PeopleSoft HRMS
4 1 (0.29%) RMDS
4 1 (0.29%) SAP MM
4 1 (0.29%) SAP SM
Cloud Services
1 29 (8.53%) Office 365
2 16 (4.71%) Amazon AWS
3 11 (3.24%) Microsoft Azure
4 6 (1.76%) IaaS
4 6 (1.76%) PaaS
5 5 (1.47%) Mimecast
6 4 (1.18%) Google Cloud Platform
6 4 (1.18%) SuccessFactors
7 3 (0.88%) Azure Active Directory
7 3 (0.88%) Cloud Computing
8 2 (0.59%) Amazon EC2
8 2 (0.59%) Virtual Private Cloud
9 1 (0.29%) CloudSense
9 1 (0.29%) IBM Blueworks
9 1 (0.29%) OpenShift
9 1 (0.29%) SaaS
Communications & Networking
1 32 (9.41%) DNS
2 30 (8.82%) Firewall
3 29 (8.53%) LAN
4 27 (7.94%) DHCP
5 24 (7.06%) WAN
6 11 (3.24%) Remote Desktop
6 11 (3.24%) VPN
7 9 (2.65%) SAN
7 9 (2.65%) VLAN
8 8 (2.35%) TCP/IP
9 7 (2.06%) Network Security
10 6 (1.76%) Cisco ISE
10 6 (1.76%) Wireless
11 5 (1.47%) 4G
11 5 (1.47%) Wi-Fi
12 4 (1.18%) BGP
12 4 (1.18%) LDAP
13 3 (0.88%) HTTP
13 3 (0.88%) Kerberos
13 3 (0.88%) MPLS
Database & Business Intelligence
1 17 (5.00%) SQL Server
2 6 (1.76%) Power BI
2 6 (1.76%) SQL Server 2008
2 6 (1.76%) SQL Server 2012
2 6 (1.76%) SQL Server 2014
3 5 (1.47%) Spotfire
3 5 (1.47%) SQL Server 2016
3 5 (1.47%) SQL Server Integration Services
4 4 (1.18%) MySQL
4 4 (1.18%) SQL Server Reporting Services
5 3 (0.88%) Big Data
5 3 (0.88%) EDMS
5 3 (0.88%) Oracle Database
6 2 (0.59%) Cloudera CDH
6 2 (0.59%) Data Lake
6 2 (0.59%) Essbase
6 2 (0.59%) Hadoop
6 2 (0.59%) Oracle ODI
6 2 (0.59%) Oracle Reports
6 2 (0.59%) SAP BW
Development Applications
1 4 (1.18%) Jenkins
1 4 (1.18%) JIRA
2 3 (0.88%) Git (software)
2 3 (0.88%) Introscope
3 2 (0.59%) gulp
3 2 (0.59%) Protractor
3 2 (0.59%) Subversion
3 2 (0.59%) webpack
4 1 (0.29%) Team Foundation Server
General
1 68 (20.00%) Finance
2 36 (10.59%) Telecoms
3 20 (5.88%) Retail
4 13 (3.82%) Manufacturing
5 10 (2.94%) Banking
6 8 (2.35%) Billing
7 5 (1.47%) Automotive
7 5 (1.47%) Back Office
8 4 (1.18%) Aerospace
8 4 (1.18%) Electronics
9 3 (0.88%) French Language
10 2 (0.59%) Advertising
10 2 (0.59%) Legal
10 2 (0.59%) Marketing
10 2 (0.59%) Military
10 2 (0.59%) Publishing
11 1 (0.29%) German Language
11 1 (0.29%) Italian Language
11 1 (0.29%) Pharmaceutical
11 1 (0.29%) Spanish Language
Job Titles
1 120 (35.29%) Analyst
2 36 (10.59%) Service Analyst
3 35 (10.29%) Service Manager
4 33 (9.71%) Service Desk Analyst
5 31 (9.12%) Support Engineer
6 30 (8.82%) Support Analyst
7 22 (6.47%) 1st Line Support
7 22 (6.47%) Security Analyst
8 19 (5.59%) Desktop Support
8 19 (5.59%) IT Analyst
9 17 (5.00%) 2nd Line Support
10 16 (4.71%) Windows Engineer
11 15 (4.41%) Senior Analyst
12 14 (4.12%) 1st Line Service Desk Analyst
12 14 (4.12%) Delivery Manager
12 14 (4.12%) Services Delivery Manager
13 13 (3.82%) 1st Line Support Analyst
13 13 (3.82%) IT Support
13 13 (3.82%) Service Desk Support
13 13 (3.82%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 6 (1.76%) Web Services
2 5 (1.47%) Middleware
3 4 (1.18%) LAMP
3 4 (1.18%) REST
4 3 (0.88%) CSS
4 3 (0.88%) HTML
4 3 (0.88%) SOAP
5 2 (0.59%) Angular 2
5 2 (0.59%) AngularJS
5 2 (0.59%) CSS3
5 2 (0.59%) HTML5
5 2 (0.59%) Node.js
5 2 (0.59%) XML
6 1 (0.29%) ActiveMQ
6 1 (0.29%) Apache Camel
6 1 (0.29%) COM
6 1 (0.29%) Flash
6 1 (0.29%) J2EE
6 1 (0.29%) jQuery
6 1 (0.29%) Rendezvous
Miscellaneous
1 52 (15.29%) Analytical Skills
2 33 (9.71%) Management Information System
3 16 (4.71%) Data Centre
4 11 (3.24%) CMDB
5 9 (2.65%) Computer Science
5 9 (2.65%) User Experience
6 8 (2.35%) Cyberthreat
7 6 (1.76%) Clustering
7 6 (1.76%) Driving Licence
7 6 (1.76%) Virtual Team
8 5 (1.47%) Blackberry
8 5 (1.47%) Video Conferencing
9 4 (1.18%) Learning Management System
9 4 (1.18%) Replication
9 4 (1.18%) Smartphone
10 3 (0.88%) Fat Client
10 3 (0.88%) Thin Client
11 2 (0.59%) Data Protection Act
11 2 (0.59%) Greenfield Project
11 2 (0.59%) VxBlock/Vblock
Operating Systems
1 92 (27.06%) Windows
2 50 (14.71%) Windows 7
3 30 (8.82%) Windows 10
3 30 (8.82%) Windows Server
4 26 (7.65%) Linux
5 24 (7.06%) Unix
6 21 (6.18%) Windows Server 2012
7 16 (4.71%) Windows Server 2008
8 11 (3.24%) Windows Server 2003
9 8 (2.35%) Windows 8
10 5 (1.47%) Red Hat Enterprise Linux
11 4 (1.18%) Apple iOS
12 3 (0.88%) Solaris
12 3 (0.88%) Windows XP
13 1 (0.29%) Android
13 1 (0.29%) Mac OS X
13 1 (0.29%) MVS
13 1 (0.29%) VMS
13 1 (0.29%) Windows NT
13 1 (0.29%) Windows Vista
Processes & Methodologies
1 155 (45.59%) ITIL
2 68 (20.00%) Service Management
3 65 (19.12%) Service Delivery
4 40 (11.76%) Incident Management
4 40 (11.76%) ITIL V3
5 36 (10.59%) Change Management
5 36 (10.59%) Continuous Improvement
5 36 (10.59%) Project Management
6 28 (8.24%) Problem Management
7 23 (6.76%) Agile Software Development
7 23 (6.76%) ITSM
8 20 (5.88%) Stakeholder Management
9 19 (5.59%) Data Analysis
9 19 (5.59%) PRINCE2
10 17 (5.00%) Line Management
10 17 (5.00%) Risk Management
11 16 (4.71%) Customer Requirements
11 16 (4.71%) Service Design
12 15 (4.41%) Disaster Recovery
12 15 (4.41%) Proactive Management
Programming Languages
1 47 (13.82%) SQL
2 11 (3.24%) PowerShell
3 7 (2.06%) Java
4 5 (1.47%) VB
5 2 (0.59%) JavaScript
5 2 (0.59%) Shell Script
5 2 (0.59%) TypeScript
6 1 (0.29%) Bash Shell
6 1 (0.29%) PHP
6 1 (0.29%) PHP 5
6 1 (0.29%) Python
6 1 (0.29%) VBA
Qualifications
1 49 (14.41%) Security Cleared
2 35 (10.29%) SC Cleared
3 28 (8.24%) Microsoft Certification
4 23 (6.76%) ITIL Certification
5 22 (6.47%) DV Cleared
6 20 (5.88%) ITIL Foundation Certificate
7 16 (4.71%) Degree
8 12 (3.53%) Cisco Certification
9 9 (2.65%) CCNA
9 9 (2.65%) MCSE
10 7 (2.06%) MCP
11 5 (1.47%) MCITP
11 5 (1.47%) PMP
12 4 (1.18%) BPSS Clearance
12 4 (1.18%) CISSP
12 4 (1.18%) MCSA
12 4 (1.18%) VMware Certified Professional (VCP)
13 3 (0.88%) CCNP
13 3 (0.88%) Computer Science Degree
13 3 (0.88%) DBS Check
Quality Assurance & Compliance
1 13 (3.82%) ISO/IEC 20000
2 12 (3.53%) ISO/IEC 27001
3 7 (2.06%) ISO 9001
4 5 (1.47%) PMO
5 4 (1.18%) PCI DSS
5 4 (1.18%) Sarbanes-Oxley
6 3 (0.88%) Data Quality
6 3 (0.88%) GDPR
6 3 (0.88%) QA
7 2 (0.59%) COBIT
7 2 (0.59%) Disclosure Scotland
8 1 (0.29%) GCP
System Software
1 76 (22.35%) Active Directory
2 29 (8.53%) VMware Infrastructure
3 22 (6.47%) Hyper-V
4 14 (4.12%) VMware ESXi
5 7 (2.06%) Virtual Machines
6 6 (1.76%) XenApp
7 5 (1.47%) Docker
7 5 (1.47%) vSphere
8 4 (1.18%) Microsoft App-V
8 4 (1.18%) VMware Server
8 4 (1.18%) XenDesktop
9 3 (0.88%) ProxySG
9 3 (0.88%) Virtual Desktop
9 3 (0.88%) VMware Workstation
9 3 (0.88%) XenServer
10 2 (0.59%) iptables
10 2 (0.59%) Sendmail
10 2 (0.59%) Virtual Servers
10 2 (0.59%) VMware NSX
11 1 (0.29%) Veritas Cluster Server
Systems Management
1 27 (7.94%) SCCM
2 12 (3.53%) OVSD
3 10 (2.94%) SCOM
4 7 (2.06%) McAfee ePO
5 6 (1.76%) Netcool
5 6 (1.76%) SCSM
6 5 (1.47%) Ansible
6 5 (1.47%) Kubernetes
6 5 (1.47%) NetBackup
7 4 (1.18%) CA Wily
7 4 (1.18%) Docker Swarm
7 4 (1.18%) Norton AntiVirus
8 3 (0.88%) AirWatch
8 3 (0.88%) Symantec Endpoint Protection
9 2 (0.59%) Control-M
9 2 (0.59%) MOM
9 2 (0.59%) OpenView
9 2 (0.59%) PowerCLI
9 2 (0.59%) Puppet
9 2 (0.59%) vCenter Server
Vendors
1 98 (28.82%) Microsoft
2 49 (14.41%) Cisco
3 46 (13.53%) VMware
4 28 (8.24%) HP
5 22 (6.47%) Oracle
6 19 (5.59%) Remedy
7 16 (4.71%) Citrix
8 12 (3.53%) ServiceNow
9 10 (2.94%) SolarWinds
10 9 (2.65%) BMC
10 9 (2.65%) Juniper
10 9 (2.65%) McAfee
10 9 (2.65%) NetApp
11 7 (2.06%) Red Hat
11 7 (2.06%) SAP
11 7 (2.06%) Symantec
12 6 (1.76%) Apple
12 6 (1.76%) CheckPoint
12 6 (1.76%) Dell
12 6 (1.76%) IBM