Period
to 23 May 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 23 May 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > South East
6 months to
23 May 2018
Same period 2017 Same period 2016
Rank 124 119 77
Rank change year-on-year -5 -42 +15
Contract jobs citing SLA 322 304 489
As % of all contract IT jobs advertised in the South East 1.92% 1.99% 2.71%
As % of the Quality Assurance & Compliance category 14.87% 16.58% 22.95%
Number of daily rates quoted 152 141 215
South East median daily rate £325 £350 £320
Median daily rate % change year-on-year -7.14% +9.38% -1.54%
10th Percentile £118 £150 £143
90th Percentile £500 £500 £495
England median daily rate £325 £338 £325
% change year-on-year -3.70% +3.85% -
Number of hourly rates quoted 36 40 56
South East median hourly rate £14.45 £14.00 £14.35
Median hourly rate % change year-on-year +3.21% -2.44% -8.89%
10th Percentile £9.63 £9.61 £10.00
90th Percentile £26.13 £21.25 £21.33
England median hourly rate £15.00 £14.75 £15.00
% change year-on-year +1.69% -1.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Contract vacancies with a requirement for quality assurance or compliance skills 2,166 1,834 2,131
As % of all contract IT jobs advertised in the South East 12.95% 11.99% 11.81%
Number of daily rates quoted 1,240 1,120 1,274
South East median daily rate £425 £420 £375
Median daily rate % change year-on-year +1.19% +12.00% -
10th Percentile £250 £249 £213
90th Percentile £600 £575 £538
England median daily rate £450 £450 £410
% change year-on-year - +9.76% +2.50%
Number of hourly rates quoted 75 83 112
South East median hourly rate £24.56 £18.50 £18.81
Median hourly rate % change year-on-year +32.76% -1.66% -12.70%
10th Percentile £11.56 £10.65 £12.02
90th Percentile £46.50 £57.50 £53.75
England median hourly rate £22.50 £20.50 £22.84
% change year-on-year +9.76% -10.23% +11.39%

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the South East.

Contractor daily rate trend for SLA in the South East

SLA
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing SLA in the South East over the 6 months to 23 May 2018.

Contractor daily rate histogram for SLA in the South East

SLA
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the South East.

Contractor hourly rate trend for SLA in the South East

SLA
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing SLA in the South East over the 6 months to 23 May 2018.

Contractor hourly rate histogram for SLA in the South East

SLA
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the South East region over the 6 months to 23 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -12 167 £270 -14.29% 43
Berkshire -18 81 £350 -18.13% 26
Surrey +6 74 £340 -2.86% 6
Buckinghamshire +2 69 £220 -26.67% 14
Hampshire -6 58 £300 -27.71% 19
Oxfordshire +3 17 £350 +122.22% 3
West Sussex -10 17 £263 -32.48% 2
Kent -4 3 £525 +55.56% 8
Middlesex -7 2 £538 +19.44%
East Sussex - 2 £719 -
SLA
England

For the 6 months to 23 May 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for SLA.

1 112 (34.78%) ITIL
2 80 (24.84%) Windows
3 63 (19.57%) Microsoft
4 59 (18.32%) Microsoft Office
5 52 (16.15%) Service Delivery
6 50 (15.53%) Service Management
7 49 (15.22%) Telecoms
8 47 (14.60%) Active Directory
9 46 (14.29%) Finance
10 45 (13.98%) Analytical Skills
11 43 (13.35%) Change Management
12 41 (12.73%) Incident Management
13 36 (11.18%) Security Cleared
14 35 (10.87%) Cisco
15 33 (10.25%) Data Centre
16 30 (9.32%) Problem-Solving
16 30 (9.32%) Windows 7
16 30 (9.32%) Retail
17 29 (9.01%) Linux
17 29 (9.01%) VMware
18 28 (8.70%) SQL
18 28 (8.70%) Continuous Improvement
19 27 (8.39%) Problem Management
20 26 (8.07%) SCCM
20 26 (8.07%) LAN
21 25 (7.76%) Office 365
21 25 (7.76%) Self-Motivation
22 24 (7.45%) Citrix
22 24 (7.45%) SC Cleared
23 23 (7.14%) ITIL V3

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (4.04%) IIS
2 9 (2.80%) SharePoint
3 8 (2.48%) MS Exchange
4 6 (1.86%) Skype for Business
5 4 (1.24%) BizTalk Server
6 3 (0.93%) Apache
6 3 (0.93%) CMS
6 3 (0.93%) Oracle SOA Suite
7 2 (0.62%) SharePoint 2010
7 2 (0.62%) SharePoint Server
8 1 (0.31%) Apache Solr
8 1 (0.31%) Confluence
8 1 (0.31%) Exchange Server 2010
8 1 (0.31%) JBoss
8 1 (0.31%) Oracle Coherence
8 1 (0.31%) WebSphere
Applications
1 59 (18.32%) Microsoft Office
2 16 (4.97%) Microsoft Excel
3 6 (1.86%) Microsoft PowerPoint
4 4 (1.24%) AutoCAD
4 4 (1.24%) MS Visio
5 1 (0.31%) InfoPath
5 1 (0.31%) Maya
5 1 (0.31%) Microsoft Project
5 1 (0.31%) Spreadsheet
Business Applications
1 6 (1.86%) assyst
2 4 (1.24%) Oracle Payables
2 4 (1.24%) Remedy ITSM
3 3 (0.93%) Oracle EBS R12
4 1 (0.31%) BusinessWorks
4 1 (0.31%) Dynamics CRM
4 1 (0.31%) Oracle Receivables
4 1 (0.31%) SAP HR
4 1 (0.31%) TIBCO iProcess
Cloud Services
1 25 (7.76%) Office 365
2 13 (4.04%) Microsoft Azure
3 5 (1.55%) IaaS
3 5 (1.55%) SaaS
4 4 (1.24%) SuccessFactors
5 3 (0.93%) Amazon AWS
5 3 (0.93%) PaaS
6 2 (0.62%) Veeva
7 1 (0.31%) Amazon CloudWatch
7 1 (0.31%) Amazon EC2
7 1 (0.31%) AWS CloudFormation
7 1 (0.31%) Azure Active Directory
7 1 (0.31%) Cloud Computing
7 1 (0.31%) NuGet
7 1 (0.31%) OneDrive
7 1 (0.31%) OpenShift
7 1 (0.31%) Virtual Private Cloud
Communications & Networking
1 26 (8.07%) LAN
2 19 (5.90%) Firewall
2 19 (5.90%) WAN
3 14 (4.35%) Wireless
4 12 (3.73%) DNS
5 11 (3.42%) Radio Access Network
5 11 (3.42%) VPN
6 10 (3.11%) Internet
6 10 (3.11%) TCP/IP
7 9 (2.80%) DHCP
8 8 (2.48%) MPLS
9 7 (2.17%) 3G
9 7 (2.17%) 4G
9 7 (2.17%) SAN
10 6 (1.86%) 2G
11 5 (1.55%) Cisco IOS
11 5 (1.55%) Skype
11 5 (1.55%) VLAN
11 5 (1.55%) VoIP
12 4 (1.24%) Junos
Database & Business Intelligence
1 17 (5.28%) SQL Server
2 9 (2.80%) Oracle Database
3 6 (1.86%) Oracle Database 12c
4 5 (1.55%) Amazon RDS
4 5 (1.55%) Spotfire
5 4 (1.24%) Power BI
6 3 (0.93%) Apache Cassandra
6 3 (0.93%) Data Mining
6 3 (0.93%) Data Warehouse
6 3 (0.93%) DB2
6 3 (0.93%) MS Access
6 3 (0.93%) NoSQL
7 2 (0.62%) MongoDB
7 2 (0.62%) Oracle Database 11g
7 2 (0.62%) Relational Database
7 2 (0.62%) SQL Server 2012
8 1 (0.31%) Big Data
8 1 (0.31%) Data Lake
8 1 (0.31%) Neo4j
8 1 (0.31%) SQL Server 2016
Development Applications
1 4 (1.24%) GCC
2 3 (0.93%) Team Foundation Server
2 3 (0.93%) Visual Studio
3 2 (0.62%) Git (software)
3 2 (0.62%) JIRA
4 1 (0.31%) Eclipse
4 1 (0.31%) Hudson
4 1 (0.31%) Jenkins
4 1 (0.31%) JUnit
4 1 (0.31%) Maven
4 1 (0.31%) Octopus Deploy
4 1 (0.31%) TeamCity
General
1 49 (15.22%) Telecoms
2 46 (14.29%) Finance
3 30 (9.32%) Retail
4 13 (4.04%) Banking
4 13 (4.04%) Billing
5 9 (2.80%) Mandarin Language
6 7 (2.17%) Digital Economy
6 7 (2.17%) Manufacturing
7 6 (1.86%) Legal
8 5 (1.55%) Marketing
9 4 (1.24%) Electronics
9 4 (1.24%) French Language
10 3 (0.93%) Back Office
11 2 (0.62%) Dutch Language
11 2 (0.62%) German Language
11 2 (0.62%) Pharmaceutical
11 2 (0.62%) Swedish Language
12 1 (0.31%) Polish Language
12 1 (0.31%) Retail Banking
12 1 (0.31%) Spanish Language
Job Titles
1 78 (24.22%) Analyst
2 26 (8.07%) Support Engineer
3 25 (7.76%) Service Manager
4 20 (6.21%) Service Analyst
4 20 (6.21%) Support Analyst
5 17 (5.28%) 1st Line Support
5 17 (5.28%) Service Desk Analyst
6 16 (4.97%) 2nd Line Support
6 16 (4.97%) Desktop Support
7 11 (3.42%) 1st Line Support Analyst
8 10 (3.11%) Delivery Manager
9 9 (2.80%) 1st Line Service Desk Analyst
9 9 (2.80%) 2nd Line Engineer
9 9 (2.80%) 3rd Line Support
9 9 (2.80%) Architect
9 9 (2.80%) IT Analyst
9 9 (2.80%) IT Manager
10 8 (2.48%) 1st/2nd Line Support
10 8 (2.48%) First Line Help Desk Support
10 8 (2.48%) Service Desk Support
Libraries, Frameworks & Software Standards
1 7 (2.17%) XML
2 6 (1.86%) REST
3 5 (1.55%) Middleware
4 4 (1.24%) EDI
4 4 (1.24%) Web Services
5 3 (0.93%) .NET
5 3 (0.93%) Spring
5 3 (0.93%) WebCenter
6 2 (0.62%) Core Data
6 2 (0.62%) jQuery
6 2 (0.62%) Memcached
6 2 (0.62%) Oracle GoldenGate
6 2 (0.62%) RabbitMQ
6 2 (0.62%) Twitter Bootstrap
6 2 (0.62%) Web Services Management
7 1 (0.31%) AngularJS
7 1 (0.31%) Hibernate
7 1 (0.31%) J2EE
7 1 (0.31%) Spring Batch
7 1 (0.31%) Spring Boot
Miscellaneous
1 45 (13.98%) Analytical Skills
2 33 (10.25%) Data Centre
3 25 (7.76%) Self-Motivation
4 17 (5.28%) Management Information System
5 13 (4.04%) Virtual Team
6 10 (3.11%) Blackberry
7 9 (2.80%) Video Conferencing
8 8 (2.48%) CMDB
8 8 (2.48%) Smartphone
9 7 (2.17%) Private Cloud
10 5 (1.55%) Clustering
10 5 (1.55%) Computer Science
10 5 (1.55%) iPad
11 4 (1.24%) CCTV
11 4 (1.24%) iPhone
12 3 (0.93%) Cyberthreat
12 3 (0.93%) Driving Licence
12 3 (0.93%) Greenfield Project
13 2 (0.62%) Public Cloud
13 2 (0.62%) User Experience
Operating Systems
1 80 (24.84%) Windows
2 30 (9.32%) Windows 7
3 29 (9.01%) Linux
4 21 (6.52%) Windows Server
5 17 (5.28%) Windows 10
6 16 (4.97%) Unix
7 14 (4.35%) Windows Server 2012
8 12 (3.73%) Windows Server 2008
9 11 (3.42%) Windows Server 2003
10 8 (2.48%) Apple iOS
11 7 (2.17%) Red Hat Enterprise Linux
12 6 (1.86%) AIX
12 6 (1.86%) Windows XP
13 5 (1.55%) Solaris
14 4 (1.24%) Windows 8
15 3 (0.93%) Android
15 3 (0.93%) Mac OS X
15 3 (0.93%) MVS
16 2 (0.62%) Mac OS
16 2 (0.62%) zOS
Processes & Methodologies
1 112 (34.78%) ITIL
2 52 (16.15%) Service Delivery
3 50 (15.53%) Service Management
4 43 (13.35%) Change Management
5 41 (12.73%) Incident Management
6 30 (9.32%) Problem-Solving
7 28 (8.70%) Continuous Improvement
8 27 (8.39%) Problem Management
9 23 (7.14%) ITIL V3
10 20 (6.21%) Project Management
11 18 (5.59%) Stakeholder Management
12 17 (5.28%) Performance Management
12 17 (5.28%) Process Improvement
12 17 (5.28%) Risk Management
13 15 (4.66%) Customer Requirements
13 15 (4.66%) Disaster Recovery
13 15 (4.66%) Supplier Management
14 14 (4.35%) Performance Optimisation
15 13 (4.04%) Release Management
16 12 (3.73%) ITSM
Programming Languages
1 28 (8.70%) SQL
2 15 (4.66%) Java
3 12 (3.73%) C
4 9 (2.80%) PowerShell
5 7 (2.17%) PHP
6 6 (1.86%) Python
7 5 (1.55%) C#
7 5 (1.55%) VBA
8 3 (0.93%) Bash Shell
8 3 (0.93%) Shell Script
9 2 (0.62%) JavaScript
9 2 (0.62%) PL/SQL
9 2 (0.62%) T-SQL
10 1 (0.31%) C++
10 1 (0.31%) CQL
10 1 (0.31%) Java 8
10 1 (0.31%) JCL
10 1 (0.31%) Korn
Qualifications
1 36 (11.18%) Security Cleared
2 24 (7.45%) SC Cleared
3 22 (6.83%) Microsoft Certification
4 20 (6.21%) Degree
5 17 (5.28%) DV Cleared
6 13 (4.04%) MCSE
7 11 (3.42%) ITIL Certification
7 11 (3.42%) MCSA
8 9 (2.80%) Cisco Certification
9 7 (2.17%) CCNA
9 7 (2.17%) CCNP
10 6 (1.86%) ITIL Foundation Certificate
11 5 (1.55%) MCDST
11 5 (1.55%) MCP
11 5 (1.55%) RHCE
12 4 (1.24%) HNC
12 4 (1.24%) HND
12 4 (1.24%) VMware Certified Professional (VCP)
13 3 (0.93%) PMI Certification
13 3 (0.93%) PMP
Quality Assurance & Compliance
1 12 (3.73%) Sarbanes-Oxley
2 9 (2.80%) QA
3 6 (1.86%) PMO
4 3 (0.93%) ISO 9001
4 3 (0.93%) ISO/IEC 20000
5 2 (0.62%) PCI DSS
6 1 (0.31%) GDPR
System Software
1 47 (14.60%) Active Directory
2 19 (5.90%) VMware Infrastructure
3 14 (4.35%) Hyper-V
4 7 (2.17%) Virtual Desktop
5 5 (1.55%) Veritas Cluster Server
5 5 (1.55%) XenApp
6 3 (0.93%) Forefront TMG
6 3 (0.93%) ISA Server
6 3 (0.93%) UAG
6 3 (0.93%) VMware ESXi
6 3 (0.93%) VMware Workstation
7 2 (0.62%) Corosync
8 1 (0.31%) Firmware
8 1 (0.31%) GPFS
Systems Management
1 26 (8.07%) SCCM
2 4 (1.24%) Single Sign-On
3 3 (0.93%) AirWatch
3 3 (0.93%) Cobbler
3 3 (0.93%) Microsoft Intune
3 3 (0.93%) Oracle Enterprise Manager
4 2 (0.62%) Ansible
4 2 (0.62%) Control-M
4 2 (0.62%) NetBackup
4 2 (0.62%) OVSD
4 2 (0.62%) Pacemaker
4 2 (0.62%) Puppet
4 2 (0.62%) SCOM
4 2 (0.62%) ServiceCenter
4 2 (0.62%) Systems Management Server (SMS)
4 2 (0.62%) vCenter Server
4 2 (0.62%) WSUS
5 1 (0.31%) Enterprise Manager Cloud Control
5 1 (0.31%) Failover Clustering
5 1 (0.31%) HP ALM
Vendors
1 63 (19.57%) Microsoft
2 35 (10.87%) Cisco
3 29 (9.01%) VMware
4 24 (7.45%) Citrix
5 21 (6.52%) Oracle
6 18 (5.59%) Remedy
7 17 (5.28%) HP
8 14 (4.35%) Huawei
9 10 (3.11%) NetApp
9 10 (3.11%) ServiceNow
10 9 (2.80%) EMC
10 9 (2.80%) SAP
11 8 (2.48%) Juniper
11 8 (2.48%) SolarWinds
12 7 (2.17%) Alibaba
12 7 (2.17%) Apple
12 7 (2.17%) Red Hat
13 6 (1.86%) Adobe
13 6 (1.86%) Ericsson
13 6 (1.86%) Veritas