Period
to 18 January 2019

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 18 January 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > South East
6 months to
18 Jan 2019
Same period 2018 Same period 2017
Rank 136 127 88
Rank change year-on-year -9 -39 -1
Contract jobs citing SLA 308 322 390
As % of all contract IT jobs advertised in the South East 1.92% 1.95% 2.52%
As % of the Quality Assurance & Compliance category 15.71% 14.70% 21.45%
Number of daily rates quoted 157 196 185
South East median daily rate £315 £323 £375
Median daily rate % change year-on-year -2.55% -13.80% +15.38%
10th Percentile £109 £117 £155
90th Percentile £530 £500 £500
England median daily rate £325 £300 £338
% change year-on-year +8.33% -11.11% +0.75%
Number of hourly rates quoted 33 23 50
South East median hourly rate £15.00 £17.50 £12.50
Median hourly rate % change year-on-year -14.29% +40.00% -34.21%
10th Percentile £11.50 £12.52 £9.61
90th Percentile £21.00 £19.25 £25.03
England median hourly rate £15.00 £15.00 £14.85
% change year-on-year - +1.01% -12.65%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Contract vacancies with a requirement for quality assurance or compliance skills 1,961 2,190 1,818
As % of all contract IT jobs advertised in the South East 12.25% 13.28% 11.75%
Number of daily rates quoted 1,128 1,323 1,067
South East median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £221 £228 £224
90th Percentile £588 £575 £575
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +3.03%
Number of hourly rates quoted 57 64 98
South East median hourly rate £20.00 £25.00 £17.43
Median hourly rate % change year-on-year -20.00% +43.43% -41.90%
10th Percentile £11.50 £13.00 £10.76
90th Percentile £55.00 £50.00 £42.65
England median hourly rate £20.25 £20.60 £23.09
% change year-on-year -1.72% -10.77% -4.72%

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the South East.

Contractor daily rate trend for SLA in the South East

SLA
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing SLA in the South East over the 6 months to 18 January 2019.

Contractor daily rate histogram for SLA in the South East

SLA
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the South East.

Contractor hourly rate trend for SLA in the South East

SLA
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing SLA in the South East over the 6 months to 18 January 2019.

Contractor hourly rate histogram for SLA in the South East

SLA
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the South East region over the 6 months to 18 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +21 153 £369 +14.08% 42
Berkshire +19 96 £363 -14.71% 24
Surrey -21 66 £315 -11.02% 15
Hampshire -11 61 £258 -3.56% 27
Buckinghamshire +19 51 £332 +132.63% 18
Kent +19 11 £288 +114.55% 8
West Sussex -36 8 £213 -34.62% 7
Oxfordshire +13 6 £463 +43.41%
East Sussex -7 5 £175 -58.82%
Home Counties - 2 - -
Middlesex +5 1 - -
SLA
England

For the 6 months to 18 January 2019, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for SLA.

1 98 (31.82%) Windows
2 84 (27.27%) ITIL
3 82 (26.62%) Microsoft
4 66 (21.43%) Active Directory
5 58 (18.83%) Microsoft Office
6 56 (18.18%) Finance
7 55 (17.86%) Service Delivery
8 49 (15.91%) Service Management
9 44 (14.29%) Incident Management
10 42 (13.64%) Security Cleared
11 41 (13.31%) Office 365
12 37 (12.01%) Cisco
13 36 (11.69%) LAN
13 36 (11.69%) Telecoms
13 36 (11.69%) Analytical Skills
13 36 (11.69%) Data Centre
14 35 (11.36%) WAN
15 33 (10.71%) SQL
16 32 (10.39%) Windows Server
16 32 (10.39%) Problem-Solving
17 31 (10.06%) Continuous Improvement
17 31 (10.06%) Remedy
18 28 (9.09%) Degree
19 27 (8.77%) SC Cleared
19 27 (8.77%) Linux
20 25 (8.12%) Project Management
20 25 (8.12%) Microsoft Excel
21 24 (7.79%) Change Management
21 24 (7.79%) Windows 7
21 24 (7.79%) Microsoft Azure

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (6.82%) MS Exchange
2 11 (3.57%) Exchange Server 2010
3 9 (2.92%) SharePoint
4 7 (2.27%) Exchange Server 2013
4 7 (2.27%) IIS
5 6 (1.95%) Skype for Business
6 4 (1.30%) Apache Pig
6 4 (1.30%) Exchange Server 2003
6 4 (1.30%) Oracle SOA Suite
7 3 (0.97%) WebSphere
8 2 (0.65%) Apache
8 2 (0.65%) Exchange Server 2007
8 2 (0.65%) IBM HTTP Server
8 2 (0.65%) Moodle
8 2 (0.65%) Oracle Workflow
8 2 (0.65%) SharePoint 2013
8 2 (0.65%) WebSphere Application Server
9 1 (0.32%) Confluence
9 1 (0.32%) JBoss
9 1 (0.32%) SharePoint Server
Applications
1 58 (18.83%) Microsoft Office
2 25 (8.12%) Microsoft Excel
3 8 (2.60%) MS Visio
4 3 (0.97%) Microsoft PowerPoint
5 1 (0.32%) InfoPath
Business Applications
1 12 (3.90%) Remedy ITSM
2 5 (1.62%) PlanetPress Connect
2 5 (1.62%) SAP ERP
3 4 (1.30%) Oracle EBS
4 2 (0.65%) Eloqua
4 2 (0.65%) SAP CRM
5 1 (0.32%) Dynamics AX
5 1 (0.32%) Oracle Cash Management
5 1 (0.32%) Oracle EBS R12
5 1 (0.32%) Oracle E-Business Tax
5 1 (0.32%) Oracle Payables
5 1 (0.32%) Oracle Receivables
5 1 (0.32%) Oracle Subledger Accounting
Cloud Services
1 41 (13.31%) Office 365
2 24 (7.79%) Microsoft Azure
3 13 (4.22%) Amazon AWS
4 9 (2.92%) IaaS
5 4 (1.30%) Azure Active Directory
5 4 (1.30%) Boomi
5 4 (1.30%) Google Cloud Platform
5 4 (1.30%) PaaS
6 2 (0.65%) Cloud Computing
6 2 (0.65%) OneDrive
6 2 (0.65%) SaaS
6 2 (0.65%) Veeva
7 1 (0.32%) OpenShift
Communications & Networking
1 36 (11.69%) LAN
2 35 (11.36%) WAN
3 19 (6.17%) Firewall
4 16 (5.19%) VPN
5 14 (4.55%) Wireless
6 10 (3.25%) DNS
6 10 (3.25%) Internet
7 9 (2.92%) GSM
7 9 (2.92%) LTE
7 9 (2.92%) TCP/IP
7 9 (2.92%) UMTS
8 8 (2.60%) Remote Desktop
8 8 (2.60%) Skype
9 7 (2.27%) DHCP
9 7 (2.27%) Network Security
9 7 (2.27%) Node B
9 7 (2.27%) Radio Access Network
9 7 (2.27%) RNC
9 7 (2.27%) WiMAX
10 6 (1.95%) SDH
Database & Business Intelligence
1 19 (6.17%) SQL Server
2 9 (2.92%) Hadoop
3 5 (1.62%) Big Data
3 5 (1.62%) DTS
3 5 (1.62%) EDMS
4 4 (1.30%) Apache Cassandra
4 4 (1.30%) Apache Hive
4 4 (1.30%) HBase
4 4 (1.30%) Mahout
4 4 (1.30%) MySQL
4 4 (1.30%) NoSQL
4 4 (1.30%) SAP HANA
4 4 (1.30%) Sqoop
5 3 (0.97%) SQL Server 2008
5 3 (0.97%) SQL Server 2012
5 3 (0.97%) SQL Server 2016
6 2 (0.65%) BusinessObjects
6 2 (0.65%) BusinessObjects Business Intelligence
6 2 (0.65%) Oracle Reports
7 1 (0.32%) Oracle Database 10g
Development Applications
1 5 (1.62%) JIRA
2 2 (0.65%) Introscope
2 2 (0.65%) Selenium
2 2 (0.65%) Visual Studio
2 2 (0.65%) Visual Studio Team System
2 2 (0.65%) WebDriver
3 1 (0.32%) Atlassian Bamboo
3 1 (0.32%) Git (software)
3 1 (0.32%) HP UFT
3 1 (0.32%) Jenkins
3 1 (0.32%) LoadRunner
3 1 (0.32%) Maven
3 1 (0.32%) Subversion
3 1 (0.32%) TestPartner
General
1 56 (18.18%) Finance
2 36 (11.69%) Telecoms
3 11 (3.57%) Retail
4 8 (2.60%) Billing
5 5 (1.62%) Automotive
5 5 (1.62%) Mandarin Language
6 4 (1.30%) Legal
7 3 (0.97%) Back Office
7 3 (0.97%) Banking
7 3 (0.97%) Electronics
7 3 (0.97%) Marketing
8 2 (0.65%) German Language
8 2 (0.65%) Pharmaceutical
9 1 (0.32%) Advertising
9 1 (0.32%) French Language
9 1 (0.32%) Law
9 1 (0.32%) Manufacturing
9 1 (0.32%) Multimedia
Job Titles
1 83 (26.95%) Analyst
2 30 (9.74%) Support Engineer
3 28 (9.09%) Service Analyst
4 26 (8.44%) Service Manager
5 24 (7.79%) Service Desk Analyst
6 18 (5.84%) Support Analyst
7 17 (5.52%) Desktop Support
8 14 (4.55%) 2nd Line Support
9 12 (3.90%) Consultant
10 11 (3.57%) IT Engineer
11 10 (3.25%) 1st Line Support
11 10 (3.25%) Desktop Engineer
11 10 (3.25%) Developer
11 10 (3.25%) IT Support
12 9 (2.92%) Desktop Support Engineer
12 9 (2.92%) Infrastructure Engineer
13 8 (2.60%) 3rd Line Engineer
13 8 (2.60%) Technical Support
14 7 (2.27%) IT Manager
14 7 (2.27%) Network Engineer
Libraries, Frameworks & Software Standards
1 7 (2.27%) .NET
1 7 (2.27%) Web Services
1 7 (2.27%) XML
2 6 (1.95%) Middleware
3 4 (1.30%) IDoc
3 4 (1.30%) LDAP
3 4 (1.30%) SAP ALE
3 4 (1.30%) SAP PI
3 4 (1.30%) XML Schema
4 3 (0.97%) JDBC
4 3 (0.97%) ODBC
4 3 (0.97%) SOAP
5 2 (0.65%) JSON
5 2 (0.65%) REST
5 2 (0.65%) SAP Business Workflow
5 2 (0.65%) Spring
6 1 (0.32%) AngularJS
6 1 (0.32%) Node.js
6 1 (0.32%) Spring Batch
6 1 (0.32%) Twitter Bootstrap
Miscellaneous
1 36 (11.69%) Analytical Skills
1 36 (11.69%) Data Centre
2 20 (6.49%) Self-Motivation
3 18 (5.84%) Management Information System
4 8 (2.60%) Video Conferencing
5 7 (2.27%) CMDB
5 7 (2.27%) Virtual Team
6 6 (1.95%) User Experience
7 5 (1.62%) Blackberry
7 5 (1.62%) Enterprise Software
7 5 (1.62%) Private Cloud
8 4 (1.30%) Mainframe
8 4 (1.30%) PACS
9 3 (0.97%) Analytical Mindset
9 3 (0.97%) Data Protection Act
9 3 (0.97%) Driving Licence
9 3 (0.97%) Fat Client
9 3 (0.97%) Mobile App
9 3 (0.97%) Thin Client
10 2 (0.65%) Public Cloud
Operating Systems
1 98 (31.82%) Windows
2 32 (10.39%) Windows Server
3 27 (8.77%) Linux
4 24 (7.79%) Windows 10
4 24 (7.79%) Windows 7
5 20 (6.49%) Unix
6 18 (5.84%) Windows Server 2012
7 15 (4.87%) Windows Server 2008
8 10 (3.25%) Windows Server 2003
9 6 (1.95%) Android
10 5 (1.62%) Apple iOS
11 4 (1.30%) Red Hat Enterprise Linux
12 3 (0.97%) Mac OS X
12 3 (0.97%) Solaris
12 3 (0.97%) Windows 8
13 2 (0.65%) Windows 2000
13 2 (0.65%) Windows XP
14 1 (0.32%) CentOS
14 1 (0.32%) Windows NT
14 1 (0.32%) Windows Vista
Processes & Methodologies
1 84 (27.27%) ITIL
2 55 (17.86%) Service Delivery
3 49 (15.91%) Service Management
4 44 (14.29%) Incident Management
5 32 (10.39%) Problem-Solving
6 31 (10.06%) Continuous Improvement
7 25 (8.12%) Project Management
8 24 (7.79%) Change Management
9 19 (6.17%) ITSM
10 18 (5.84%) Migration
10 18 (5.84%) Problem Management
10 18 (5.84%) Stakeholder Management
10 18 (5.84%) Workflow
11 17 (5.52%) Agile Software Development
12 16 (5.19%) Root Cause Analysis
13 14 (4.55%) ERP
14 13 (4.22%) Analytics
14 13 (4.22%) Network Management
15 12 (3.90%) Performance Management
15 12 (3.90%) Workflow Management
Programming Languages
1 33 (10.71%) SQL
2 20 (6.49%) Java
3 9 (2.92%) PowerShell
4 6 (1.95%) ABAP
4 6 (1.95%) C#
4 6 (1.95%) JavaScript
5 5 (1.62%) C
6 4 (1.30%) C++
6 4 (1.30%) Python
7 1 (0.32%) Perl
7 1 (0.32%) Shell Script
7 1 (0.32%) T-SQL
7 1 (0.32%) VBScript
7 1 (0.32%) X++
Qualifications
1 42 (13.64%) Security Cleared
2 28 (9.09%) Degree
3 27 (8.77%) SC Cleared
4 18 (5.84%) Microsoft Certification
5 16 (5.19%) Cisco Certification
6 15 (4.87%) CCNA
7 13 (4.22%) DV Cleared
7 13 (4.22%) MCSA
8 10 (3.25%) ITIL Foundation Certificate
9 9 (2.92%) CCNP
10 7 (2.27%) MCSE
11 5 (1.62%) ITIL Certification
12 4 (1.30%) BC Cleared
12 4 (1.30%) BPSS Clearance
12 4 (1.30%) CCIP
12 4 (1.30%) Computer Science Degree
12 4 (1.30%) JNCIS
13 3 (0.97%) DBS Check
13 3 (0.97%) Master's Degree
13 3 (0.97%) MOS
Quality Assurance & Compliance
1 9 (2.92%) PMO
2 7 (2.27%) Data Quality
3 5 (1.62%) Sarbanes-Oxley
4 4 (1.30%) QA
5 2 (0.65%) COBIT
6 1 (0.32%) ISO/IEC 27001
System Software
1 66 (21.43%) Active Directory
2 13 (4.22%) VMware Infrastructure
3 8 (2.60%) Oracle RAC
4 7 (2.27%) Hyper-V
5 6 (1.95%) Firmware
6 5 (1.62%) VMware ESXi
7 4 (1.30%) Apache ZooKeeper
7 4 (1.30%) HDFS
8 3 (0.97%) Forefront TMG
8 3 (0.97%) UAG
8 3 (0.97%) Virtual Desktop
8 3 (0.97%) Virtual Machines
9 2 (0.65%) DFS Replication
9 2 (0.65%) ISA Server
9 2 (0.65%) Terminal Server
10 1 (0.32%) NFS
10 1 (0.32%) Terminal Services
Systems Management
1 22 (7.14%) SCCM
2 5 (1.62%) Ansible
2 5 (1.62%) Puppet
3 4 (1.30%) Ambari
3 4 (1.30%) Hadoop YARN
3 4 (1.30%) MOM
3 4 (1.30%) Oozie
3 4 (1.30%) Single Sign-On
4 3 (0.97%) Cisco UCCX
5 2 (0.65%) CA Wily
5 2 (0.65%) Cisco CUCM
5 2 (0.65%) OpenView Configuration Management
5 2 (0.65%) SCOM
5 2 (0.65%) Systems Management Server (SMS)
5 2 (0.65%) Tivoli Storage Manager
5 2 (0.65%) WSUS
6 1 (0.32%) AirWatch
6 1 (0.32%) BMC Performance Manager
6 1 (0.32%) Cisco Prime
6 1 (0.32%) OVSD
Vendors
1 82 (26.62%) Microsoft
2 37 (12.01%) Cisco
3 31 (10.06%) Remedy
4 23 (7.47%) Oracle
5 20 (6.49%) Apple
6 19 (6.17%) BMC
6 19 (6.17%) VMware
7 18 (5.84%) HP
7 18 (5.84%) SAP
8 17 (5.52%) Huawei
9 11 (3.57%) Citrix
10 9 (2.92%) Xerox
11 8 (2.60%) ServiceNow
12 7 (2.27%) CA
12 7 (2.27%) Dell
12 7 (2.27%) Juniper
12 7 (2.27%) Nortel
13 6 (1.95%) Avaya
13 6 (1.95%) Ivanti
14 5 (1.62%) SolarWinds