Period
to 20 August 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 20 August 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > South East
6 months to
20 Aug 2018
Same period 2017 Same period 2016
Rank 109 116 89
Rank change year-on-year +7 -27 -3
Contract jobs citing SLA 375 320 468
As % of all contract IT jobs advertised in the South East 2.26% 2.01% 2.58%
As % of the Quality Assurance & Compliance category 17.18% 16.33% 22.35%
Number of daily rates quoted 160 165 217
South East median daily rate £325 £370 £340
Median daily rate % change year-on-year -12.16% +8.82% +4.21%
10th Percentile £117 £175 £129
90th Percentile £525 £516 £488
England median daily rate £325 £338 £315
% change year-on-year -3.70% +7.14% -3.08%
Number of hourly rates quoted 42 28 59
South East median hourly rate £14.16 £14.82 £12.50
Median hourly rate % change year-on-year -4.44% +18.52% -21.88%
10th Percentile £9.03 £10.61 £11.15
90th Percentile £24.20 £21.63 £24.32
England median hourly rate £14.50 £14.75 £15.00
% change year-on-year -1.69% -1.67% -6.25%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Contract vacancies with a requirement for quality assurance or compliance skills 2,183 1,960 2,094
As % of all contract IT jobs advertised in the South East 13.13% 12.30% 11.53%
Number of daily rates quoted 1,227 1,188 1,239
South East median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.18% +0.06% +4.71%
10th Percentile £231 £250 £213
90th Percentile £621 £569 £538
England median daily rate £450 £450 £420
% change year-on-year - +7.14% +5.00%
Number of hourly rates quoted 81 65 108
South East median hourly rate £22.30 £19.00 £17.44
Median hourly rate % change year-on-year +17.37% +8.96% -5.74%
10th Percentile £10.25 £12.00 £12.25
90th Percentile £47.50 £48.00 £45.00
England median hourly rate £22.75 £20.25 £22.50
% change year-on-year +12.35% -10.00% +5.52%

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the South East.

Contractor daily rate trend for SLA in the South East

SLA
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing SLA in the South East over the 6 months to 20 August 2018.

Contractor daily rate histogram for SLA in the South East

SLA
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the South East.

Contractor hourly rate trend for SLA in the South East

SLA
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing SLA in the South East over the 6 months to 20 August 2018.

Contractor hourly rate histogram for SLA in the South East

SLA
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the South East region over the 6 months to 20 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +5 219 £350 +16.67% 23
Berkshire +6 128 £375 +9.09% 15
Surrey +20 87 £325 -17.30% 11
Buckinghamshire +19 79 £260 -11.94% 6
Hampshire -18 43 £325 -20.25% 19
West Sussex -17 15 £288 -17.86% 3
Oxfordshire -9 12 £500 +75.44% 2
Kent +6 8 £525 +55.56% 4
East Sussex +3 3 £375 -11.76%
SLA
England

For the 6 months to 20 August 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for SLA.

1 105 (28.00%) ITIL
2 85 (22.67%) Finance
3 76 (20.27%) Service Management
4 69 (18.40%) Telecoms
5 67 (17.87%) Windows
6 60 (16.00%) Microsoft Office
7 59 (15.73%) Microsoft
8 55 (14.67%) Analytical Skills
9 53 (14.13%) Service Delivery
10 49 (13.07%) Linux
11 46 (12.27%) Security Cleared
12 45 (12.00%) Active Directory
13 44 (11.73%) Degree
14 43 (11.47%) Workflow
15 41 (10.93%) Cisco
16 39 (10.40%) SC Cleared
17 37 (9.87%) Change Management
17 37 (9.87%) Data Centre
18 36 (9.60%) Remedy
18 36 (9.60%) SQL
19 35 (9.33%) Incident Management
19 35 (9.33%) Self-Motivation
20 34 (9.07%) Huawei
21 33 (8.80%) Oracle
21 33 (8.80%) Microsoft Excel
21 33 (8.80%) Project Management
21 33 (8.80%) Continuous Improvement
22 32 (8.53%) Problem-Solving
23 31 (8.27%) Stakeholder Management
23 31 (8.27%) Agile Software Development

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (3.47%) SharePoint
2 10 (2.67%) MS Exchange
3 7 (1.87%) Exchange Server 2010
3 7 (1.87%) Exchange Server 2013
4 6 (1.60%) Skype for Business
5 5 (1.33%) IIS
5 5 (1.33%) Oracle SOA Suite
6 4 (1.07%) Apache
7 3 (0.80%) Oracle Workflow
8 2 (0.53%) BizTalk Server
8 2 (0.53%) SharePoint 2010
8 2 (0.53%) SharePoint 2013
8 2 (0.53%) SharePoint Server
9 1 (0.27%) CMS
9 1 (0.27%) Documentum
9 1 (0.27%) JBoss
9 1 (0.27%) WebLogic
9 1 (0.27%) WebSphere
Applications
1 60 (16.00%) Microsoft Office
2 33 (8.80%) Microsoft Excel
3 20 (5.33%) MS Visio
4 13 (3.47%) Microsoft PowerPoint
5 2 (0.53%) InfoPath
6 1 (0.27%) AutoCAD
6 1 (0.27%) Microsoft Project
6 1 (0.27%) Spreadsheet
Business Applications
1 24 (6.40%) Remedy ITSM
2 12 (3.20%) PlanetPress Connect
3 6 (1.60%) assyst
4 3 (0.80%) Eloqua
4 3 (0.80%) Oracle EBS
4 3 (0.80%) Oracle Payables
5 2 (0.53%) CA PPM
5 2 (0.53%) Oracle EBS R12
5 2 (0.53%) Oracle Receivables
5 2 (0.53%) SAP ERP
6 1 (0.27%) BusinessWorks
6 1 (0.27%) Dynamics CRM
6 1 (0.27%) Oracle Cash Management
6 1 (0.27%) Oracle E-Business Tax
6 1 (0.27%) Oracle Subledger Accounting
6 1 (0.27%) SAP HR
6 1 (0.27%) TIBCO iProcess
Cloud Services
1 25 (6.67%) Office 365
2 8 (2.13%) Microsoft Azure
3 7 (1.87%) Cloud Computing
4 4 (1.07%) Amazon AWS
4 4 (1.07%) SuccessFactors
5 3 (0.80%) Boomi
6 2 (0.53%) IaaS
6 2 (0.53%) OneDrive
7 1 (0.27%) Azure Active Directory
7 1 (0.27%) OpenShift
7 1 (0.27%) SaaS
7 1 (0.27%) Veeva
Communications & Networking
1 19 (5.07%) LAN
2 18 (4.80%) Firewall
3 16 (4.27%) Wireless
4 14 (3.73%) Internet
4 14 (3.73%) WAN
5 12 (3.20%) VPN
6 9 (2.40%) DNS
7 7 (1.87%) Radio Access Network
7 7 (1.87%) TCP/IP
7 7 (1.87%) VoIP
8 6 (1.60%) DHCP
8 6 (1.60%) MPLS
8 6 (1.60%) Skype
9 5 (1.33%) Ethernet
10 4 (1.07%) 3G
10 4 (1.07%) 4G
10 4 (1.07%) ADSL
10 4 (1.07%) Remote Desktop
10 4 (1.07%) Unified Communications
10 4 (1.07%) WebEx
Database & Business Intelligence
1 12 (3.20%) EDMS
1 12 (3.20%) SQL Server
2 5 (1.33%) Oracle Database
3 4 (1.07%) MS Access
4 3 (0.80%) Amazon RDS
4 3 (0.80%) Oracle Database 12c
4 3 (0.80%) SQL Server 2016
5 2 (0.53%) Big Data
5 2 (0.53%) Data Lake
5 2 (0.53%) Data Mining
5 2 (0.53%) Data Warehouse
5 2 (0.53%) DB2
5 2 (0.53%) Hadoop
5 2 (0.53%) MongoDB
5 2 (0.53%) MySQL
5 2 (0.53%) Relational Database
5 2 (0.53%) SQL Server 2012
6 1 (0.27%) DTS
6 1 (0.27%) OLTP
6 1 (0.27%) Oracle Reports
Development Applications
1 3 (0.80%) JIRA
2 2 (0.53%) GCC
2 2 (0.53%) Git (software)
2 2 (0.53%) Team Foundation Server
2 2 (0.53%) Visual Studio
3 1 (0.27%) Hudson
3 1 (0.27%) JUnit
3 1 (0.27%) Oracle Forms
General
1 85 (22.67%) Finance
2 69 (18.40%) Telecoms
3 21 (5.60%) Retail
4 20 (5.33%) Billing
5 16 (4.27%) Back Office
6 14 (3.73%) Mandarin Language
7 13 (3.47%) Banking
8 11 (2.93%) Front Office
9 8 (2.13%) Marketing
10 5 (1.33%) Digital Economy
10 5 (1.33%) Legal
11 3 (0.80%) Electronics
12 2 (0.53%) Advertising
12 2 (0.53%) Financial Institution
12 2 (0.53%) Pharmaceutical
12 2 (0.53%) Spanish Language
13 1 (0.27%) Dutch Language
13 1 (0.27%) Local Government
13 1 (0.27%) Manufacturing
13 1 (0.27%) Retail Banking
Job Titles
1 107 (28.53%) Analyst
2 36 (9.60%) Support Engineer
3 29 (7.73%) Service Analyst
4 28 (7.47%) Service Manager
5 27 (7.20%) Service Desk Analyst
6 17 (4.53%) 1st Line Support
7 13 (3.47%) Business Analyst
7 13 (3.47%) Desktop Support
8 12 (3.20%) 1st Line Engineer
8 12 (3.20%) Data Centre Engineer
8 12 (3.20%) Operations Manager
8 12 (3.20%) OSS Engineer
9 11 (2.93%) 1st Line Service Desk Analyst
9 11 (2.93%) 2nd Line Support
9 11 (2.93%) Administrator
9 11 (2.93%) Designer
10 10 (2.67%) Automation Engineer
10 10 (2.67%) Help Desk Analyst
10 10 (2.67%) OSS Support Engineer
11 9 (2.40%) First Line Help Desk Analyst
Libraries, Frameworks & Software Standards
1 9 (2.40%) XML
2 6 (1.60%) Web Services
3 5 (1.33%) Middleware
4 4 (1.07%) EDI
4 4 (1.07%) LDAP
4 4 (1.07%) SOAP
5 3 (0.80%) .NET
5 3 (0.80%) REST
5 3 (0.80%) SAP PI
6 2 (0.53%) IDoc
6 2 (0.53%) jQuery
6 2 (0.53%) Memcached
6 2 (0.53%) RabbitMQ
6 2 (0.53%) SAP ALE
6 2 (0.53%) Twitter Bootstrap
6 2 (0.53%) Web Services Management
6 2 (0.53%) XML Schema
7 1 (0.27%) ActiveMQ
7 1 (0.27%) Spring
7 1 (0.27%) TIBCO EMS
Miscellaneous
1 55 (14.67%) Analytical Skills
2 37 (9.87%) Data Centre
3 35 (9.33%) Self-Motivation
4 28 (7.47%) Management Information System
5 24 (6.40%) Computer Science
6 19 (5.07%) Virtual Team
7 12 (3.20%) Private Cloud
8 10 (2.67%) Robotics
9 7 (1.87%) User Experience
10 6 (1.60%) Clustering
10 6 (1.60%) Driving Licence
10 6 (1.60%) Video Conferencing
11 5 (1.33%) CMDB
11 5 (1.33%) Enterprise Software
12 4 (1.07%) Device Driver
12 4 (1.07%) PACS
13 3 (0.80%) Blackberry
13 3 (0.80%) Greenfield Project
13 3 (0.80%) iPad
14 2 (0.53%) Security Operations Centre
Operating Systems
1 67 (17.87%) Windows
2 49 (13.07%) Linux
3 29 (7.73%) Unix
4 21 (5.60%) Windows Server
5 20 (5.33%) Windows 7
6 16 (4.27%) Windows 10
7 12 (3.20%) Red Hat Enterprise Linux
8 8 (2.13%) Windows Server 2012
9 7 (1.87%) Solaris
10 5 (1.33%) AIX
10 5 (1.33%) Apple iOS
10 5 (1.33%) Windows Server 2008
11 4 (1.07%) Windows Server 2003
12 3 (0.80%) Windows 8
12 3 (0.80%) Windows XP
13 2 (0.53%) CentOS
14 1 (0.27%) Android
14 1 (0.27%) Mac OS X
14 1 (0.27%) Oracle Linux
Processes & Methodologies
1 105 (28.00%) ITIL
2 76 (20.27%) Service Management
3 53 (14.13%) Service Delivery
4 43 (11.47%) Workflow
5 37 (9.87%) Change Management
6 35 (9.33%) Incident Management
7 33 (8.80%) Continuous Improvement
7 33 (8.80%) Project Management
8 32 (8.53%) Problem-Solving
9 31 (8.27%) Agile Software Development
9 31 (8.27%) Stakeholder Management
10 26 (6.93%) ITSM
11 24 (6.40%) ITIL V3
12 21 (5.60%) Process Improvement
13 19 (5.07%) Problem Management
13 19 (5.07%) Release Management
14 18 (4.80%) Workflow Management
15 17 (4.53%) Customer-Centricity
16 16 (4.27%) Service Design
17 15 (4.00%) Customer Requirements
Programming Languages
1 36 (9.60%) SQL
2 14 (3.73%) Java
3 10 (2.67%) Python
4 9 (2.40%) C
5 6 (1.60%) PHP
6 5 (1.33%) Bash Shell
6 5 (1.33%) VBA
7 4 (1.07%) ABAP
7 4 (1.07%) C#
7 4 (1.07%) JavaScript
7 4 (1.07%) PowerShell
8 3 (0.80%) PL/SQL
9 2 (0.53%) Perl
10 1 (0.27%) Shell Script
10 1 (0.27%) VB
Qualifications
1 46 (12.27%) Security Cleared
2 44 (11.73%) Degree
3 39 (10.40%) SC Cleared
4 16 (4.27%) DV Cleared
5 14 (3.73%) Microsoft Certification
6 11 (2.93%) Cisco Certification
7 9 (2.40%) CCNA
7 9 (2.40%) MCSE
7 9 (2.40%) MOS
8 7 (1.87%) ITIL Certification
9 6 (1.60%) RHCE
10 5 (1.33%) CCNP
10 5 (1.33%) MCDST
11 4 (1.07%) BPSS Clearance
11 4 (1.07%) Network+ Certification
12 3 (0.80%) BC Cleared
12 3 (0.80%) MCP
12 3 (0.80%) MCSA
13 2 (0.53%) HNC
13 2 (0.53%) HND
Quality Assurance & Compliance
1 16 (4.27%) PMO
2 9 (2.40%) Sarbanes-Oxley
3 8 (2.13%) QA
4 3 (0.80%) Data Quality
4 3 (0.80%) GDPR
4 3 (0.80%) ISO 9001
4 3 (0.80%) ISO/IEC 20000
5 1 (0.27%) GxP
System Software
1 45 (12.00%) Active Directory
2 20 (5.33%) VMware Infrastructure
3 9 (2.40%) Hyper-V
4 6 (1.60%) Veritas Cluster Server
4 6 (1.60%) Virtual Desktop
5 5 (1.33%) VMware ESXi
5 5 (1.33%) XenApp
6 4 (1.07%) Virtual Machines
7 3 (0.80%) Oracle RAC
8 2 (0.53%) Citrix Presentation Server
8 2 (0.53%) Corosync
8 2 (0.53%) DFS Replication
8 2 (0.53%) Firmware
8 2 (0.53%) NFS
9 1 (0.27%) BitLocker
9 1 (0.27%) GPFS
9 1 (0.27%) VMware Workstation
Systems Management
1 26 (6.93%) SCCM
2 5 (1.33%) Ansible
2 5 (1.33%) Single Sign-On
3 4 (1.07%) Puppet
4 3 (0.80%) Cobbler
4 3 (0.80%) WSUS
5 2 (0.53%) MOM
5 2 (0.53%) NetBackup
5 2 (0.53%) Oracle Enterprise Manager
5 2 (0.53%) OVSD
5 2 (0.53%) Pacemaker
5 2 (0.53%) Red Hat Satellite
5 2 (0.53%) SCOM
5 2 (0.53%) vCenter Server
6 1 (0.27%) Amdocs OSS
6 1 (0.27%) Cisco IPCC
6 1 (0.27%) Cisco UCCX
6 1 (0.27%) HP ALM
Vendors
1 59 (15.73%) Microsoft
2 41 (10.93%) Cisco
3 36 (9.60%) Remedy
4 34 (9.07%) Huawei
5 33 (8.80%) Oracle
6 27 (7.20%) BMC
7 25 (6.67%) VMware
8 24 (6.40%) HP
9 23 (6.13%) Citrix
10 13 (3.47%) SAP
11 12 (3.20%) Alibaba
11 12 (3.20%) Red Hat
11 12 (3.20%) Xerox
12 10 (2.67%) IBM
12 10 (2.67%) TIBCO
13 9 (2.40%) ComArch
13 9 (2.40%) NetApp
13 9 (2.40%) Sun
13 9 (2.40%) UiPath
14 6 (1.60%) SolarWinds